Jeholam's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
This app would be very helpful, but crashes. A lot.
dcamilli's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
What’s the point of having an app if I have to keep putting in my membership card number every time I want to use it. Update it so it saves the info.
384087's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
It is astonishing how bad this app is. It’s incredibly slow and quite often never even loads. It also doesn’t offer to save your log-in info, so while you’re having a roadside emergency you have to dig up that info and then wait on an app that is sluggish and tends to just leave you hanging. Really pitiful and considering canceling my entire AAA account now. There’s far too many other options for roadside assistance to stick with this company.
Brando5's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Blazingly poor app. I’ll conceived and crappily executes. Doesn’t even remember my login credentials.
sadiebaby707's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
You would think AAA would get it together and serve its customers a better app. I can’t even log in to this garbage.
magito0812's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
It doesn’t let me log in it send me somewhere else. Needs a lot of improvement
skegeeshaq97's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
So I had 6splus it was dying/dead majority of apps didn’t work-> I assumed about this app. Got 8plus 256gig this app never opens. Tried to open to use for discounts near me. Never opened “ trying to configure your experience, make sure you have stable internet connection.” Regardless of 4g or WiFi app never opened.
Tylerea's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
The app is not setup for intuitive use. Recommend interface with other mapping program that gets real time traffic ( Waze or Google)or road conditions would make this much better.
The Duuuuude's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
I am stuck in a loop where I try to login but get asked for my zip. Told my zip code is not correct. I’ve lived here 20 years. It’s correct. AAA has a hack job development team.
64616e6e79's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
The app is awful. It’s progressively gotten worse. Once I login, it gets stuck on configuring my experience. I force close, same issue. Trying to navigate through the site just to get to my auto insurance policy is no better. Some of the best rates I’ve found available for the coverage I have but the website and app are seriously poorly executed. Not sure if you have new devs, or poor product managers, but there needs to be a severe overhaul of your online/app presence.
all bad nicknames taken's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
I’ve been a member for twenty years and I’m at the same address for the same period. After paying over $200 for my family’s membership for one year, I can’t get my membership cards - even after calling the local office. AAA is a service business but they don’t perform. It’s not complicated but seems to be challenging the commitment of current employees. There ARE alternatives out there!!!
sueilla's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Why are you always messing with this app?! It gets worse every time you do it. Now I can’t even open it today after this update. Ridiculous (said in Judge Judy voice)!
LJCEG's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
The changed app is difficult to use and constantly freezes. I used it extensively to compare gas prices, and with the changed screens, it barely works and takes more time and more screens just to get a few pieces of information. This is not a benefit for a AAA membership.
KanKing88's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
It doesn’t even update with current membership information, therefore the app is unreliable. Better off just using the webpage.
Geo 1234's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
I’m very happy. I highly recommend it
Kit4158's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Please improve! So unreliable, unable to sign in!
tae1tae's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Where is the tab to “track your service”? Only for select areas? If so, stop texting me to download the app to track my service progress.
Dr. B1104's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Tried multiple times to connect. Reloaded the app, rebooted my iPad, tried on my iPhone, it just never connects. Thank heavens I’m not stuck somewhere
crsouser's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
6 ads for the same thing via notifications in less than a week. I never op’d in for ads and I have a current membership so why am I getting 3rd party service ada now daily from AAA. Annoying is an understatement. All notifications for AAA have now been 100% disabled. I wasnt particularly happy with the app even before it started sending spam in mid-April.. but now it just awful. Logging in was a pain, then once (if) you got logged in the app provide very limited usefulness unless you need your membership card for hotel discounts Or roadside assistance. AAA used to be the standard... but they are now haw way too much disparity and cannot even provide basic service via an app in 2019.
egyptiandancer's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
You would never know that a multi- million dollar company was behind this app. Nothing works. It crashes constantly. Ridiculous!
nellody's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
This app used to work amazing for me. I never had any issue like the ones described here, the logging in, unrecognizable membership or location issues. But as of late I wish I had those issues cuz that would mean at-least my app somewhat works !! It stays on the loading screen FOREVER! or it will say I don’t have a steady internet connection. I’ve also tried to operate the app with my regular phone data which is AT&T 4g and still nothing ..... Triple A, please fix ! Id like to get benefits that I’m paying for
roadking9947's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Unityinduality's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Technical support said their app “does not work on apple products, it’s a known issue, it will be updated in the future.”
txxc's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
I requested roadside service and the operator and app both said service would arrive at 6:27 pm. No updates on the app Tracker screen and 6:27 came and went. Called the service center back at 7:42 pm to find out it would be at least another 90 min. If the app doesn’t update the Tracker and I don’t get a call or message, then this app has no value. UBER please extend services to roadside assistance so motorists have something they can depend on.
Rstreborg's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Update: after contacting support I received the following response from AAA. “...Currently the AAA mobile app it is not compatible with all tablet use.” I can say this app previously worked on my iPad Pro. Removing device support and not indicating certain devices are no longer supported, allowing customers to to struggle with the app and waste time with it their support team is not exactly good press. Actually, I find it contemptible. Original Review Title Once upon a time, a few versions ago this app used to work Original Review Now it fails to start. I click Accept Terms and it displays a spinning circle withe the word “Loading”. 10 minutes later it is still loading.
Nickien's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Does this APP EVER load? I’ve deleted and reinstalled. Several times. Never had an issue with any other APP. disappointing!
Zafferano's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
All I want to do is add my membership card to apple wallet, which for some thoughtless reason I need to install the app for. I can’t even register, and have had to delete and reinstall the app to get past the loading. screen. Considering many credit cards offer roadside assistance I’m struggling to see the value in AAA anymore. Can you really be trusted in 2019 if your tech is this bad?!? I’m supposed to count on you in an emergency?
JARL2020's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
I’m primarily using The AAA app for SmartTrek. It seldom works well. Every time I open the app to look at our progress it makes me click through two unnecessary steps to get to the SmartTrek (this wasn’t the case when I first started using it in January). You have to wait for the screen to pop up. You don’t even know if it is actually working most of the time (do I need to click again?). It has gotten even worse lately. Now when I look at SmartTrek, I can't look at all of my vehicles anymore (we are monitoring 3). Sometimes they are there, sometimes they aren’t. I shut the app down to see another vehicle. Again, sometimes it works, sometimes it doesn’t. This app is so frustrating!
rlhamil's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
I haven’t used all the features, so I’ll stick with those I have here. First, the app should (securely) store login and password in such a way that they don’t need to be re-entered after each app update! It would really be (has been, for me!) a nuisance if I needed to request assistance, and the app forgot the password! Second, the associated Apple Watch app is at present useless, and at best, not very useful. Right now, it simply hangs for me searching for gas. And the minimal additional functionality IMO it should have, esp. for a cellular capable watch, is to place a non-voice assistance call, just like the iPhone app can (supplying membership number and location automatically). Other comments suggest that some other features, although interesting in concept, are also a bit lacking in implementation. Please folks, you can do better, esp. with the functions that would be most helpful if someone is in a jam and frustrated!
Arizona-Florida Girl's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Every time I open the app it buffers for a long time... and take FOREVER to open! I was in a emergency a few months ago, I could never get into the app. I had a blow out due to a ladder falling off a truck on the freeway. I ended up calling instead of using the app that never opened!
ShawnCBR600RR's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Having to login every single time I open the app is becoming tiresome. No other app on my phone does this, set it up with touch ID and call it good.
keith dsp's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
This app never works and always crashes
1000 mile is all!!'s Review of Aaa MobileReviewed on 4/24/19 10:20 PM
If there was a zero star, that would be what I give the AAA drive app, but sadly no. There are so many things wrong with this app that I'm only doing it because I have to in order to receive a discount. First off, AAA won't give any further discount if you do well (score better than "average"). I confirmed this with the AAA agent. Second, I drive the same route everyday yet some days I get tagged for "fatigue" and driving hours. I drive during rush hours and it's 8am and 5pm. How is that a time for fatigue? My wife works at night and drives home at 2AM but she doesn't get penalized for fatigue. So again it's flawed. Another thing is that the average is wrong. Unless the categories are weighted differently, they should average out the same. Case in point, I got a score of 96, 96, 60, 99, and 81. Common sense would average that to 86 yet the app says 77! But yet in another log, it averages out. Which is it? there should be an explanation on how they do the metrics. I think they configured it so that you won't get any higher than a specific number because they'd have to apply some sort of discount after users will eventually use it against them (I.e. class action lawsuit). By the way, this is the only way of communicating about the app. Calling AAA won't help, they don't know anything about it. I even called the technical extension for this app and they couldn't answer these issues. Oh well, whatever. I did the required 1000 miles and now I'm done until the next renewal period where I'll be on the same rant. unless you need to, don't use the AAA drive app. I certainly wouldn't be on this, I just have a 16 year old driver so every discount helps, even though it kills me!! 4/17/2019. So I guess I respond back by editing my review? Because when I go to respond by "contacting the developer", it shoots me back to a general pool of comments site. Not good. If the developer truly wants a response, then provide an email address where the questions could be answered, not some general comments page of your website (where the reviewer has to rewrite everything to explain to the reader of what's going on). This way the reviewer may think they're being heard. Instead I'm having to answer the developer's question in a public setting of the app's review. Long winded to tell the developer the area I live in is in the Tampa bay area.
Jazzturtles's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
I have been a AAA member for most of my life. I should be able to readily access my insurance information, without the song and dance. Things used to be much simpler.
Phudbuoy's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Will not work on my iPad and/or iPhone, can’t get past “CONFIGURING MY EXPERIENCE Get it fixed or return my dues for 2019 !
Empires Princess's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Tech came to my home to replace a dead battery, charged me double $290.00. Immediately called AAA, only for the agent to tell me the tech was correct. 145.00 was the price of the battery. Called later to talk to yet ANOTHER Agent, who agreed, I was charged double. AAA, refused to reimburse even after copies of receipts sent. Consumer beware!!
Wsamson95035's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
The app does not work. It tells me that the network is not available. It’s clear that I am not the first one to let you. Please fix it ASAP.
Jerr7719M's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Says configuring connection for 2 minutes then says no internet connection found! Needs to be fixed!
superlarry's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
It tells me the network is unavailable, and to try again later. It's been this way for at least a month. My same credentials work on the website. The support link finally works, but there's no response. I used to use this app to find AAA-listed destinations, super handy on road trips when looking for restaurants and campsites. This feature appears to have been removed back when I could log in - I'm just hoping to log in again to see if it's there now.
somethingabouta nickname's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
The app keeps failing and doesn’t load
sn-sgu's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
So the iPhone app can’t do 75% of what the IPAD version is capable of and can’t even use my iPad because I have to be connected to WiFi - which I mostly can’t do on the road....and when I do connect it won’t let me save ANYTHING- not even an itenerary! The iPhone app can’t even let me search anything OUTSIDE of my registered city!!! So I basically use local maps from travel centers, truck stops and I talk with locals!
App man296's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Let’s just say I still managed to get a score of 65 even though I went to a field went drifting and did a few donuts so idk about this thing
User-19352842's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
App won’t even load. Quite the joke, glad my membership fee pays for this garbage.
Blue Glitter Skittlez's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
I have tried on high speed wifi and lte data the app just stales out!
L & L Networking's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
The app now just says configuring your experience and is caught in a never ending loop.
Meirie's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
What use is an app if it doesn’t open???? It kept saying searching for network connection even though I was in LTE. The app keeps getting worse
Don1017$$'s Review of Aaa MobileReviewed on 4/24/19 10:20 PM
Great insurance and customer service, but this app is useless. I’ve logged in many times, and it won’t recognize the log in, or won’t load the information you need about your insurance, etc. There are too many distractions with ads or discounts making it confusing to get to the important information.
tralston's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
One of the hallmarks of AAA is the roadside assistance. Opening the app, and clicking on Roadside, it says “fetching your location” then goes to a blank screen. No map, no GPS location. Totally useless and I’d be hard pressed to use this in an emergency.
PAHPAW's Review of Aaa MobileReviewed on 4/24/19 10:20 PM
We are 59. We followed the directions and we where patient. The app works on her iPhone 7 and my 8+. The ability to modify the app settings to match what the Mrs. wants to see and I want to see are a BIG advantage. Thank you AAA
jmac93427's Review of Aaa MobileReviewed on 12/8/17 3:47 AM
The apps is great for information! But if you need roadside assistance, you’re 100% better off calling AAA by phone. Also, the mapping and directions feature is a complete joke compared to Google Maps or the Apple maps app AAA’s map reminds me of an older out-of-date stand alone GPS. There is so much potential!!
@#$%^&'s Review of Aaa MobileReviewed on 12/7/17 7:43 PM
Where's the ability to show proof of insurance???? There's no problem spending the money to send out 10 paper cards, but no money on a "mobile" insurance app??? What is the point of this app at this point?? When I open it it points me to the other c***** app they have which is awful.
Airedales4Life's Review of Aaa MobileReviewed on 12/7/17 11:50 PM
AAA has been the VERY BEST assistance for me and my family for well over 25 years. With their multitude of services, discounts and 24-hour customer service with the highest level of courteous, friendly and professional service staff - this company is a genuine God-send on those occasions that I need them the most. As for the application, I have had nothing but EXCEPTIONAL SERVICE and ease of use while accessing the desired content. Keep up the great work, AAA. You are assuredly looking at a Legacy membership spanning numerous households now and in the future.
jaycody9's Review of Aaa MobileReviewed on 12/6/17 3:07 PM
What happened, dev team? Did you accidently ship your development branch? C'mon y'all! Someone over there should know better! My suggestion to the Product Manager responsible for green-lighting this disaster: use it yourself, then have the dev team REMOVE everything that's broken, then reship. Better to have a simpler app that works than an app that claims to work but doesnt--- ESPECIALLY when roadside assistance is involved. Hint: you are doing irreparable damage to the otherwise trustworthy brand of AAA.
Blngmaster19's Review of Aaa MobileReviewed on 12/6/17 2:05 PM
I needed to request service. It was a contest between waiting on hold and installing and using the app. The app won. Received a confirmation call a few minutes after submitting request.
steve0222's Review of Aaa MobileReviewed on 12/4/17 8:01 PM
I have had the need to use AAA twice this year and the app made it an emergency painless...Help arrived quickly...very professional! The app covers all of my needs! Thanks, AAA!
X droid user's Review of Aaa MobileReviewed on 12/30/18 12:43 PM
Would give zero stars. This app is borderline useless.
JamesS4387's Review of Aaa MobileReviewed on 12/30/18 12:43 PM
So I haven’t had to use any of the services yet, but the app itself is god-awful. Constantly telling me my membership is expired even though I just set it up. Trying to charge me to add my wife even though it says you can add family members. Constantly forcing me to re-login and not remembering my login/password. Navigating the app is a nightmare. If this is a reflection of what I can expect service-wise, I will definitely not be renewing my membership. Step it up AAA, this is complete garbage.
Doubloh's Review of Aaa MobileReviewed on 12/30/18 12:43 PM
Really? Awesome. Thanks for clearing membership number and login. Super helpful when you need. Tow and don’t have your card.
Antiapplecommunism's Review of Aaa MobileReviewed on 12/30/18 12:43 PM
This app NEVER works. I always get error codes and messages telling me I don't have network connection, but I have 4G and wifi on. AAA also supports and persuades their customers to buy vouchers from Restaurants.com and it's a 100% SCAM. AAA has sold out. How am I ever suppose to get the roadside assistance I paid for during an emergency using the app, when I can't even get it to work while sitting in downtown Seattle? 0 star app and 0 star company.
The Punisher78's Review of Aaa MobileReviewed on 12/30/17 11:44 AM
App won’t let me sign in anymore and is displaying the wrong number for my card. Contacted my AAA and even the desk person who answered said that the app was atrocious.
JDumo's Review of Aaa MobileReviewed on 12/30/17 11:11 PM
The way it rates your braking is terrible. If you drive a sports car that moves or stops by barley pressing the petal it records it as harsh driving. Then when you have to work at 5am, it penalizes you because it's "not a safe time to be driving"... it's crap. The worst part, it always is running your location in the background even if your not in the app in order for the Journey tool to work. Overall annoyed.
Cestoder's Review of Aaa MobileReviewed on 12/3/17 9:33 PM
Needs a lot of work to make it work as well as previous AAA app. Performance halting and insufficiently intuitive. Spent an hour trying to get it to display a map showing route from my home to a destination, then gave up.
Cap10john's Review of Aaa MobileReviewed on 12/29/18 12:35 PM
Spent WAY too much time trying to make this thing work!! AAA should be up in arms!
Ilovesupermario's Review of Aaa MobileReviewed on 12/29/18 12:35 PM
I entered all my AAA membership info on the welcome screen, did the whole process, and pushed Send. I got an error message saying servers are down; try again later. I did. I put all the same info in, where it said another user already was using my email address. So the first one DID go through. So I checked my email, and they had a Welcome, Confirm Email message. I clicked the link, to be blocked by a pop-up add asking for me to enter my zip code to enjoy savings. Once I entered it, it kept loading, and the pop-up never went away. So much for signing in to THIS app...and I’ve had AAA over 15 years! Not this app, though. Call Roadside instead.
Bosco Tech's Review of Aaa MobileReviewed on 12/29/18 12:35 PM
App reports network not available regardless of signal strength, cellular vs. WiFi connection, model of iPhone, or carrier. Wins the prize for most useless app ever. UPDATE: I managed to have it get to a second sign in screen, which also doesn't do anything, either. So I am upgrading my review from WORTHLESS, DOESN'T DO ANYTHING to WORSE THAN USELESS BECAUSE IT ACTUALLY DOES TWO THINGS AT ONCE: WASTES YOUR TIME WHILE GIVING YOU A FALSE SENSE OF SECURITY. Would we expect anything more from the world's worst app? SECOND UPDATE: I was contacted by developers to supply more info. I did. Guess what? It's still completely not working. This merits an additional award, this time for me, because I am s***** enough to think that if I volunteered my time to help them out they would fix it. THE WORLD'S MOST USELESS AND TIME-WASTING APP CONTINUES TO GET MORE TIME-WASTING. (It can't get more useless because it doesn't do anything except to tell you that there's a problem with your network! Which of course there isn't.) APPLE NEEDS TO BOOT THEIR BEHIND AND GET THIS OFF OF HERE. THIRD UPDATE: Still worthless. Doesn't do anything at all. Who is in charge? I thought Apple reviewed apps. Can't they see that every recent review is one star (except for a few that appear patently bogus)? Will not be renewing my membership.
hateAAAapp's Review of Aaa MobileReviewed on 12/29/18 12:35 PM
Never loads completely. Adds capital letters to your email address that shouldn’t be there then says your email is incorrect. Can’t reset password because pop ups block you out. Ridiculous.
Hondase's Review of Aaa MobileReviewed on 12/29/18 12:35 PM
Tried to renew my membership Would not allow me to enter my Information.
Vbomb68's Review of Aaa MobileReviewed on 12/29/18 12:35 PM
I am long term member of AAA and have used app before but it no longer works at all. I have deleted it and downloaded again several times and still doesn’t work.
Charles3:16's Review of Aaa MobileReviewed on 12/29/18 12:35 PM
Sluggish, non-intuitive, useless information App also makes me keep logging in. Years ago this was a good App but apparently the programmers have fallen into disrepair
Stenimax's Review of Aaa MobileReviewed on 12/29/18 12:35 PM
Latest update is complete junk. The find cheapest gas doesn’t work anymore.
JF97327's Review of Aaa MobileReviewed on 12/29/18 12:35 PM
There’s nothing in this app that’s not already available via quick google search and in fact this app is not as organized as most other websites. Clunky and slow organization and not up-to-date with businesses that offer discounts. Not useful for members that have multiple family members they can’t all easily login at the same time. What’s the point of this app other than to track your whereabouts?
Zdm84's Review of Aaa MobileReviewed on 12/29/18 12:35 PM
App is worthless and it never lets you login.
jay5729's Review of Aaa MobileReviewed on 12/29/18 12:35 PM
It’s impossible to find the triptik part of this. I know it’s there somewhere because I found it one time, but now I cannot find it again.
LuvJigsaw's Review of Aaa MobileReviewed on 12/29/17 9:15 AM
App was tricky signing in, but once it stopped sending me back to “login” it was great. I was able to see where my car actually was, where was the agent & estimated time of arrival. So, for using it for the first time and being able to get info, I am very pleased. May rate this again for some of its other functions.
Jessilousmith's Review of Aaa MobileReviewed on 12/29/17 6:07 PM
This App is incredibly slow. I can’t even get my membership information to open. The app itself is barebones. Super disappointed with AAA. Pick up the speed speed with other apps like this hat will provide good and important information.
Jspot76's Review of Aaa MobileReviewed on 12/29/17 11:50 AM
Requesting a service call works, but it doesn't provide confirmation or service call status. App is supposed to provide status, but this feature never works. You're stuck waiting not knowing if service is coming. Yesterday, I requested a tow but never got confirmation or status update. I got help elsewhere. 2 hours later, AAA calls to say they're on their way. Too late!
Amryanxo's Review of Aaa MobileReviewed on 12/28/17 7:42 PM
It will not let you login in to your account.
AnthroAmanda's Review of Aaa MobileReviewed on 12/26/17 6:10 PM
Every time I open it it crashes. Useless.
bitti42's Review of Aaa MobileReviewed on 12/26/17 11:12 PM
The app keeps closing on me. I can’t even use it!
jaxnole04's Review of Aaa MobileReviewed on 12/25/17 12:29 PM
The app uses location services to, among other things, tell you you’re driving by another Hampton Inn or Pearls Vision and you can get a discount there through AAA. It’s great if you’re driving around looking to randomly get hotel rooms or prescription glasses. So, then just turn location services to “Only while using the app” and problem solved, right??? Well, I’ve never seen an app so determined to track my every move every day. Every time I open the app I get this message that says I should turn on location services on to use the app, with a link to the phone settings saying to turn location services to always. Open the app, try to find a repair facility and get directions? Here’s your admonishment that the app won’t work unless you set location services to always. Wanna turn the notification off? Sorry, you can only ask to be reminded again later or go to settings. It’s annoying and really shows how desperate they are to gather sell data points on their membership. It’s unnecessary, I can use the app just fine with location services enabled while using the app only. I’m reconsidering deleting the app, which is the opposite of what they want. Im pretty sure using their services and discounts is a bigger revenue generator than membership dues
WorshipBanners's Review of Aaa MobileReviewed on 12/24/17 11:39 PM
Downloading the wrong app, to waste my time. Pointless app, look for the other one!
PixelRogue's Review of Aaa MobileReviewed on 12/23/17 2:15 PM
No way to sign into my account. After a call to finally figure this out, AAA support states Location Services is a mandatory requirement to log into your account. While i recognize and understand the conveniences of location services, AAA needs to understand and respect the privacy of its members. —- Since joining i have been auto-opted in to dozens of AAA email spam engines - and you can’t open out via a link - instead you mist sign into your account. Have not found any value in the discount travel services either, as the membership pricing consistently floats well above average - you do better on your own and consulting AAA for anything (cruises, airfair, hotels etc) is always just a waste of time.
Buzzard Wing's Review of Aaa MobileReviewed on 12/22/17 2:47 PM
Even though it is installed. Apparently will not work without it. Useless!
Dookie 2x's Review of Aaa MobileReviewed on 12/21/17 8:43 PM
A driver support app without CarPlay? Strange.
Raym no2's Review of Aaa MobileReviewed on 12/21/17 7:23 PM
The app does not update when you pay the next years dues outside app. That was 3 weeks ago and still the app did not update. There is no option to do it manually. Even tried deleting the app and reloading but all it tells me is I have Zero months left which is also misleading since my last period does not expire for two weeks. I live in the Capital of state and the nearest discount less automotive (all be it limited) I can apply for in any category is 100 miles away. Groupon offers at least 100 varied offerings. The app does not even list the office closest to me? I only found it by accident. And the above is only a small sample. Really needs some serious work. Do not depend on the app alone!!
Bradshu's Review of Aaa MobileReviewed on 12/21/17 1:32 AM
I cannot log in. After entering my email and password, I hit the login button and nothing happens.
sad for reddit's Review of Aaa MobileReviewed on 12/20/18 12:32 PM
I have a AAA policy and an account through that but... it is a different AAA. Just lame
yettygutschow's Review of Aaa MobileReviewed on 12/20/18 12:32 PM
I tried logging in with my AAA account...but it stalls at the opening screen. Wow, AAA, if this is how you run an app perhaps I should rethink my service with you???
BofA Customer 76's Review of Aaa MobileReviewed on 12/20/18 12:32 PM
AAA recently 'upgraded and improved' the app, but the upgrade made the app worse. It's more difficult to use- especially the cheap gas finder map. Plus, it's loaded with useless information that clutters things up.
rrh47's Review of Aaa MobileReviewed on 12/20/17 2:11 AM
This used to be a fantastic travel app, but in October 2017 the powers to be at AAA decided to completely gut a good app and s**** it up royally. The trip routing in the old app was great to plan a route without really knowing the interim stops. This new app adds lots of AAA club specific features. The trip planning portion was completely redone to go along with the “new” look of the rest. Since I use the camping portion, the new app gives a name and phone, while the old app gave ratings and description of the campground thru using Good Sam club. It allowed one to adjust each leg to fit the length one wanted to travel. BRING BACK THE OLD APP!!
the3harters's Review of Aaa MobileReviewed on 12/2/17 2:23 PM
How embarrassing that you have not been able to hire true tech people to administer this app! Changes are not able to be made for any reservations, the office staff does not have access to any transactions that are processed thru this app, and the fuel section has not updated since 9/29/2017. Someone is getting paid and really needs fired!
FrenchieDoc's Review of Aaa MobileReviewed on 12/2/17 11:33 PM
This app doesn’t work. When I go to directions and enter a destination, it doesn’t do anything! No directions, nothing! You’re better off just using google maps!!!
Zeb Pike's Review of Aaa MobileReviewed on 12/19/18 12:33 PM
When I open the app, it asks for me to put in my zipcode, agree to terms, and hit “enter.” From that point on: nothing but “loading”........and that’s all, just “loading.” Zipcode: 34211
pbm2468's Review of Aaa MobileReviewed on 12/19/18 12:33 PM
The app would not accept my member number when trying to pen a new acct.
Chase63's Review of Aaa MobileReviewed on 12/19/18 12:33 PM
This app will not work! I enter area code 48038 and check agree box and hit continue. Won’t load.
The True Legend's Review of Aaa MobileReviewed on 12/19/18 12:33 PM
Why in the world would anyone create any app that requires the user to log on each time they use it. At least set app with touch log in or the minimum remember me log in. LOOK AT YOUR APP RATINGS AAA! YOU’VE GOT AN ISSUE WITH YOUR APP!
Garynasta's Review of Aaa MobileReviewed on 12/19/18 12:33 PM
It was working on my iPad but the last few weeks all I get is a circle going around and around. Works fine on my iPhone 6.
wsst2018's Review of Aaa MobileReviewed on 12/19/18 12:33 PM
Discounts on many locations Great travel deals
Lobsterdevil 's Review of Aaa MobileReviewed on 12/19/18 12:33 PM
I filed a roadside assistance request through the app but they did nothing for half an hour until calling me back to “confirm” and reset my request time. Don’t waste your time with the app, use their 800 number instead.
Turbo4's Review of Aaa MobileReviewed on 12/19/17 3:13 PM
I really enjoy the Wallet integration so I always have my card available even without a wallet.
JVM156's Review of Aaa MobileReviewed on 12/18/18 12:43 PM
On launch it Tells me to download aaa auto club northeast app which also doesn’t work... FAIL
AppNoBueno's Review of Aaa MobileReviewed on 12/18/18 12:43 PM
It asks you to download the app and then does not load. Piece of junk, do not download.
jameses2's Review of Aaa MobileReviewed on 12/18/18 12:43 PM
When I sign into the app it knows my membership account number. When I try to make a reservation at a hotel it doesn’t know who I am. I do NOT get any membership discount in room quotes. I have to enter my entire membership number again. Like it just forgot who I was. This needs to be fixed. It also doesn’t know who I am so I have to enter my name and address and membership number. This app should pick up all that saved information that’s in my membership. Not happy. Do not use App to try to book a room.
GIJEFF69's Review of Aaa MobileReviewed on 12/18/18 12:43 PM
COMPLETELY USELESS!! Whoever is your App designer/support services, FIRE THEM IMMEDIATELY!!!!
lionheart730's Review of Aaa MobileReviewed on 12/18/17 8:52 AM
I tried to use this app after the latest update to locate a place for us to stay. It’s 2 in the morning and there isn’t much wi-fi traffic but to show the results was very slow. I’d been using other apps similar to this but never this slow.
S.Joe's Review of Aaa MobileReviewed on 12/18/17 5:59 PM
If you allow notifications for this app, you might think you are signing up for emergency notices (e.g. “help is on the way!). Maybe. What you certainly get are random and not infrequent marketing notifications (“member discount at nearby hotel!”). Inexcusable. Utterly astonished that AAA would mix potential life-safety notices with marketing. I will adjust review and rating if this behavior is eliminated.
ManifoldSky's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
The only function of this app is to direct you to download the actual AAA app. You could just download that app in the first place which you might have already done of this app hadn't been there to confuse things.
Larry Kuzniak's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
Since the change a year or two ago the assistance part of the app is useless. No matter what I do I can’t get AAA service via the app. I always have to call. It wasn’t always like this.
Rankincats's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
App won't even load. Just keeps spinning with a graphic of a road. How entertaining to watch, while on hold with AAA and hearing to robot voice remind me that I wouldn't need to be on hold if I used the app. I've deleted and downloaded the app twice, no luck,
Hfdtsshjcfrjlfr's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
Can’t even open app. Tells me name/ password isn’t recognized; select “forgot password”, link takes you to a page asking for your zip code, but then won’t let you input a new password, or do anything else. When I’ve tried to call customer assistance in the past, they just tell system isn’t working. Hope their roadside assistance is more reliable!
mattsmith0622's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
Keeps searching for a network, won’t find one. Only app on my phone having an issue, and I needed roadside assistance pretty quickly. Total fail.
shannRee's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
While the app has downloaded to my iphone, I have spent the last hour waiting for it to load its information so that I can download an e-card to my wallet, but it just keeps fetching and saying loading.
Cheryl in Dallas's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
Come on AAA you can do better. This app is awful. Errors, confusing and not user friendly. Step up and create a better app. Everyone uses smart phones now.
PNS skier's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
The feature to check gas prices is ruined. The tags that replaced the blue dots are useless. You can’t look at one station’s price anymore...only a page of them. The prices are now white text in green boxes...no contrast...no way to enlarge...unreadable!!!
Brianunder's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
I’m broken down at side of road right now. Can’t do a single thing with app unless you put in login and password - which I have done like 10 times. Says doesn’t recognize you. Click to have your password reset and says doesn’t recognize your email. Why such crazy security (which doesn’t work) it is not like a hacker is going to break in and start dispatching tow trucks all over the place!
Dal2143's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
Just spins and says loading but never loads.
Navabromberger's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
Useless piece of c*** app!
DaGoi's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
Really bad app. You should find new IT
Trex3r's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
From the beginning it has never allowed me to log in, says it's a "temporary" but it has be going on for a long time. Update: almost a year later and still doesn't work.
876598789's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
Worked great last year but now won’t even load. All I get is the spinning wheel loading. Please fix it! Update Now their tech support says due to recent updates, it no longer works on iPad!
Zeb Pike's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
When I open the app, it asks for me to put in my zipcode, agree to terms, and hit “enter.” From that point on: nothing but “loading”........and that’s all, just “loading.”
Bosco Tech's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
App reports "network not available" regardless of signal strength, cellular vs. WiFi connection, model of iPhone, or carrier. Wins the prize for most useless app ever. UPDATE: I managed to have it get to a second sign in screen, which also doesn't do anything, either. So I am upgrading my review from WORTHLESS, DOESN'T DO ANYTHING to WORSE THAN USELESS BECAUSE IT ACTUALLY DOES TWO THINGS AT ONCE: WASTES YOUR TIME WHILE GIVING YOU A FALSE SENSE OF SECURITY. Would we expect anything more from the world's worst app? SECOND UPDATE: I was contacted by developers to supply more info. I did. Guess what? It's still completely not working. This merits an additional award, this time for me, because I am s***** enough to think that if I volunteered my time to help them out they would fix it. THE WORLD'S MOST USELESS AND TIME-WASTING APP CONTINUES TO GET MORE TIME-WASTING. (It can't get more useless because it doesn't do anything except to tell you that there's a problem with your network! Which of course there isn't.) APPLE NEEDS TO BOOT THEIR BEHIND AND GET THIS OFF OF HERE.
Viper1aj's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
The new version is not working.Its always giving me network error.
Rghinfll's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
App used to work fine, but no longer will log me in on iPad. It just sits there and spins. Been a AAA member for years, but wondering if they are this technologically behind in the world to put out an app that is totally worthless if I shouldn’t be looking elsewhere for a travel club.
Dexter Dog's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
Barely functional. They really need to start over and simply this app. Forget the extra stuff (discounts — which don’t work at all for me) and focus on roadside service, which is what this app is really needed for and where it needs massive work.
Ldfrufhebchd's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
If you try to create and account, you’re SOL. I’ve had aaa for about four years and while calling them has usually worked well for me, when I downloaded the app it was an absolute nightmare. My advice- just cal them if you need help because this app is not going to do a thing for you (if it even lets you in).
F D W's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
App crashes immediately upon opening. Useless.
Nixtrix2000's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
Goes nowhere for logging in on an ipad
TriciaBlake's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
I downloaded just to be told to download a different app
DWKNJ's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
Hanging-up during login. Circle of death. I am using correct credentials that work on a browser. Must not be updated for current iOS
emjay 71's Review of Aaa MobileReviewed on 12/17/18 12:52 PM
I used to totally rely on this app when traveling but have had to delete from my iPad and iPhone! It locks up my phone whenever I try to open the app! So disappointed in AAA!
New updated!'s Review of Aaa MobileReviewed on 12/15/18 12:32 PM
I tried too many times resetting and renewing my email address and my password then they said error email found or verified the email address???? I don’t know how to use this app, It doesn’t work right.
Bonami55's Review of Aaa MobileReviewed on 12/15/18 12:32 PM
Does not pass the agreement page
Scrap the aap's Review of Aaa MobileReviewed on 12/15/18 12:32 PM
Apps are suppose to be User Friendly. I can’t even log in a newly created account. Like someone said previously, scrap the aap and just stick with a photo of your membership card.
Lookingforahome's Review of Aaa MobileReviewed on 12/15/18 12:32 PM
App has never worked, you can only see the discounts. Better hope your vehicle doesn't break down and you're not sure where to send help to get you.
Mrs. Richardson's Review of Aaa MobileReviewed on 12/15/17 6:53 PM
This app has been proven to be user friendly and I can access every single thing I need. I love it !
Wasted an hour already's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Impossible to use. Confusing. Think about having your car broken down on a cold, dark, rainy night and trying to navigate counterintuitively through a bunch of screens. In an app you might use once or twice a year you won’t ever get used to it. You just need help. Horrible.
AAASCOTT's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
This app is terrible. Doesn’t work the majority of the time. It just spins and spins.
Great app! Great prizes!'s Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I no longer need to carry my membership card around and can request help through the app. Love it!
madhatterthematter's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
The app crashes a lot and won’t let you open it. Don’t rely on it in an emergency.
Bosco Tech's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
App reports "network not available" regardless of signal strength, cellular vs. WiFi connection, model of iPhone, or carrier. Wins the prize for most useless app ever. UPDATE: I managed to have it get to a second sign in screen, which also doesn't do anything, either. So I am upgrading my review from WORTHLESS, DOESN'T DO ANYTHING to WORSE THAN USELESS BECAUSE IT ACTUALLY DOES TWO THINGS AT ONCE: WASTES YOUR TIME WHILE GIVING YOU A FALSE SENSE OF SECURITY. Would we expect anything more from the world's worst app?
Mr. C 68's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Worked for over a year, now it prompts me for my zip code and approval of Terms and Conditions. Then just loads forever. Also says every nickname that is entered is already used. Will try 2 stars instead of 1 star.
ehoopsat78rpm's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Think of when you are most likely to need this app: probably when you have a flat tire or your car won’t start at work. So you take out your phone, tap the app, and then find that once again it is going to demand your email address and password. You are a little upset and because you are a careful computer user, you can’t come up with your password right away. Meanwhile it’s raining and 33°. You wonder why they can’t create an app that requires only a fingerprint or perhaps might just remember your password for you. And as far as discounts, you have to live in a large city to qualify for any.
auntbear's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
There’s too much wrong with this app to even try to explain further. Seriously, it’s terrible.
Snowman454's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
What’s the reason for the app? I just directs me to a phone number. I guess aaa will ask where am I? I hope I know where I am when I break down. The only thing I can do is see the discounts on travel and insurance!! What good Is It if you’re stuck on the road?
Jedijeff2000's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Lulutoo2's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Can’t open the new version. It keeps crashing
raceangel0's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I haven’t been in an area that could possibly allow me to go 80+ miles per hour. Every time I touch the brakes, it registers a “hard break”. Ridiculous! I’ve had the tracker in the past and enjoyed the benefits of it.
bob.os's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Primitive app is barely functional. If you want to do anything with your account, you have to login (again) inside the app, but nothing works. Want to try leaving feedback? Nope. Just a dead screen. AAA really needs to do better.
ghaiuert's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
This app is terrible. I can’t get a password reset to work. What a waste of time. FIX IT AAA
wherestheteams's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
This app says it doesn’t work in my location, just outside of Tampa, FL, and instructs me to download a different AAA app. I download that one and it instructs me to download this one for my area. Neither works. I used to really like the Aaa app but not anymore, it useless.
FriendlyGrizzly's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I was told by the auto club that this would show TV recharging stations. It does not. Second, if you go to settings, you can’t get back out of Settings unless you log out of the application completely. It’s really not very well thought out. Also wear his f***** recognition? Virtually every other app out there has it now. I’m thinking of removing it from my phone it’s just taking up space.
Krishna1973's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Pathetic keeps asking for login and zip code even after logging in, not user friendly at all.. uninstalling...
how can I post a review when a's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Don’t rely on this app as your only proof of insurance because it only works sporadically.
JohnnyChaos7's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
After going through the motions, downloading the app, logging in, and for second watching the app... momentarily show the address, and then said he could not connect and if I wanted to call AAA. At this point I’m starting over with the operator, heading wasted all of the time spent with the app. A triple a waste of time.
Kathiericchetti's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
The recent updated app does not open on either my iPhone or iPad. Useless!
Ari789's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Update after update and still does not open in iPad.
117row7's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Why have this feature if it doesn’t work?
Tbuc60's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Downloaded on IPad Pro. Type in zip and just get spinning wheel,and never opens. No confidence if it ever does open to use it as a gps
Bartley's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
With the latest update, can’t even log in anymore. Tried uninstall/restart/reinstall to no avail. I guess the only thing slightly worse than AAA service is it’s app.
RonMan2's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
The title says it all. The app is useless.
Dj tav's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
It was cool at first, now it’s crap!
cowbow #33333's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
1) With a strong wifi signal app won’t open 2) Web site will not respond to clicking on maps, etc...a hotel window pops up and preempts navigation
cdw901's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I join yesterday and it work only for a few mins afterwards a message server down try back in a few mins we’ll tried again today and same message. I even deleted and added app again and the same message about sever
News Read's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Using latest iOS 12.1, it cannot log in and keep crashing. Please fix.
JakeMannix's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Wiesiu33's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Works fine with no problems. 😀
Jjjjjjv5's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I’ve needed to use AAA services three times. App hasn’t worked yet. Keep the AAA phone number and membership number handy.
CThippiechick's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
App doesn’t allow you to complete registration. Endless circle j*** gives you something to do while you wait hours for a AAA truck.
DonTreply's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
App is unreliable except for pitching products I don’t need. Won’t load, I’ve deleted and started over, same issues. Also I’ve turned off all tracking and notifications because it interferes with safe driving and battery life.
Pat121171's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I used to use it all the time for routing and now I get hung up as soon as it opens. It has been this way for at least 2 updates.
RadioFemur2440's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Keeps popping up background refresh failure every 20 seconds or so. Annoying and unusable. My membership doesn’t expire until next year but the app says it expired in 1/1/2000. How did this app even come out without any basic testing?
tna103's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Love how they wait until a holiday when people will be traveling and then all of a sudden the app stops working. So basically I’m driving a total of 800+ miles that I won’t get credit for. Again, thanks for nothing AAA.
suiyuan86's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Something is wrong after I updated to 4.0.11, the APP keeps quitting itself when you trying to run it.
Possum Queen #1's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Downloaded this update and it doesn’t work. I had the previous version and, while not ideal, at least it worked. This one just gives you the spinning circle, giving you the impression that it’s actually doing something. Again, until AAA fixes this app, don’t download it!
stavia's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
With the last version, I could get roadside service wherever I could drop a map pin. I used it and it worked, just a couple weeks ago. With the new version, I can’t even log in (server error), and on the web site there’s no way to request service unless you’re at a street address. Glad I’m not stranded on the highway THIS week.
lman49's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
This app will not work on my IPad. It asks for my zip code and to agree to terms and then it hangs up.
LB 34211's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Super easy to use !
Phudbuoy's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Will not work on my iPad
JM9189's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Can’t even renew! Can’t get through after several attempts for well over an hour
Bmw1011's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
This app freezes up when trying to create an account.
Philaswagga's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I love AAA services but This app is the slowest App I’ve ever come across. PLEASE FIX THIS!!!!!!
harikrishna boddupally's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Asking for login most of the times. Taking much time to load insurance page. App is very slow
*Jazz Boy's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I was not able to enter my location of my home when my car did not start. But I was able to position the map curser and my neighbor’s address across the street came up. So I used that. Then when it asked me where I wanted my car towed I looked at my contacts. They came up in no order, not even alphabetical. I did not want to scroll thru 600 contacts to find my mechanic. I was able to enter the address for my mechanic and that worked then. When the final entry was sent in I like how this worked. They called me and I explained exactly where I was located. And then I could follow the tow truck on the way and saw exactly when it would arrive. AAA took good care of me.
BeansPA's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
How many times do I have to fight with the log in process. Given past reviews I think I’ll just use my card!
Kernian's Review of Aaa MobileReviewed on 12/14/18 12:34 PM
Does not load.
Ctsail's Review of Aaa MobileReviewed on 12/14/18 12:34 PM
AAA tools are a disaster...their web UX was awful, this is the mobile version of mediocrity... I am glad the service they deliver is great...forget the app just put the aaa card in your car and call the 800#...
68isGreat's Review of Aaa MobileReviewed on 12/14/17 7:42 PM
My husband & I use the AAA Drive app because the higher our score the bigger discount we get on our car insurance premium. However, it seems that my iPhone5S records a lower score for the same trip in the same car at the same time than my husband’s iPhone5S. The phones were right next to each other in the same position. On one trip, my phone started recording 2 minutes later than his phone. In addition, it does not seem right that I always get “dinged” on “steady driving” when I drive in Madison, even when my Prius ‘score’ is high regarding acceleration, stopping, cruising. Starting & stopping is what city driving is. It is necessary to stop for stop signs/lights & to start again when it’s my turn or the light changes. I’d like to know what the algorithm is to calculate the composite score. Is it multiplied by the number of miles? So longer trips = more steady driving weighs more than the shorter trips with lower steady driving scores?
e_wolff's Review of Aaa MobileReviewed on 12/12/17 11:11 PM
We’ll see how the rest of it goes I’m only using it for the first time. So far it’s been really straightforward and simple. Now I just wait for the tow truck and a jump.
Mjsneed's Review of Aaa MobileReviewed on 12/11/17 6:14 PM
I can't even get an account set up because everytime I type in my information and hit continue it jumps back to the previous screen.
Su Albano's Review of Aaa MobileReviewed on 12/10/17 9:38 PM
Have been using this app for a couple of years and used to like it. Used all the time not only around town, but also on long road trips. After the last two updates, none of the addresses I enter are "found", including known attractions and hotels to where I've before using the older version of the app to get directions. This new version is very, very disappointing.
kevinKGM's Review of Aaa MobileReviewed on 12/10/17 6:32 PM
Testing out the app trying to add my insurance card for easy access from my phone. Despite multiple attempts, the only way I've been able to view the card is by first finding my policy. It won't 'add' the card.
Gmanuse's Review of Aaa MobileReviewed on 12/10/17 4:47 PM
Registering with my AAA Credentials doesn’t work. App hangs while trying to set it up. I’m deleting it until they can improve the bugs.
cdhce's Review of Aaa MobileReviewed on 11/6/17 5:42 PM
After you’ve scheduled roadside assistance, the app is supposed to keep track and remember the time and location of the request, as well as allow you to enter and view said requests to see an update regarding arrival and more. But once you’ve submitted a request, you better leave the app open. because once you close it, or navigate elsewhere, the request vanishes out of thing air. Now you don’t know if here really is someone coming, or if there isn’t. There’s no way to tell. And if their phones are on blast, good luck getting ahold of anyone. This app could be a lot better.
Chuck's Aunt's Review of Aaa MobileReviewed on 11/5/17 8:22 AM
Trying to load latest “bug fix” but nothing happens. I think the bug fix needs fixing.
Sammy2802's Review of Aaa MobileReviewed on 11/5/17 6:29 AM
Very primitive app. No way to see your aaa insurance information or to pay for it.
DrASL's Review of Aaa MobileReviewed on 11/4/17 8:36 PM
When you have a breakdown and need service, when you press call AAA you are given a phone number. What’s wrong with that? Plenty! Federal regulations in ADA states when only a phone number is given an alternative method MUST be provided to allow hearing impaired people to access services. Text or email are two possibilities. Asking me to find someone to call for me is the same as asking a person in a wheelchair to make his own ramp. Wells Fargo was hit with a $16,000,000 fine due to their refusal to make reasonable accommodations. There are lots of hearing impaired folks. Dr Bernie Hale states we would make up the 3rd largest ‘nation’ in the world!
stranded but not disappointed's Review of Aaa MobileReviewed on 11/4/17 3:37 PM
Initially I just wanted to track the driver’s arrival to ETA and avoid the 5 mins musical peak time wait for customer services. it did that well. I also used it to track delivering my towed car to the dealer. That was an emotional comfort. It was also great not to have to go 20 mikes w/the car and be stranded. The app wasn’t difficult to load & use. For what U get in an emergency with a little cleaning up of the user interface it’s 5 Stars. I recommend its convenience, especially if U R familiar w/using apps to call for cabs and in a safe place to be distracted while using an app
GW_Johnson's Review of Aaa MobileReviewed on 11/4/17 10:44 PM
Needs serious updates on recommended places. Many of the restaurants in my area are closed or not in the location shown.
Knight-64's Review of Aaa MobileReviewed on 11/30/17 2:13 PM
To renew instead of taking the number you already in the app. You have to type it in again to renew. Instead of linking to the payment in your phone. You have to type it in again. You would think that if they were really trying to make it easier, it would Link properly. The dates then do not actually update in the app. Just sub par programming all around.
AeroCat82's Review of Aaa MobileReviewed on 11/30/17 12:57 PM
I used the app for roadside assistance. The response from AAA was prompt. I really like the live map display. You can track the tow truck and see where it is and when it will arrive. You can also track the tow truck after it has left with your car to ensure it makes it to the tow destination.
Shanizen's Review of Aaa MobileReviewed on 11/3/17 5:27 PM
Great app to have. But a horrible experience. Please hire a user experience designer and QA tester!
The AAA app gets a C-'s Review of Aaa MobileReviewed on 11/29/17 5:22 AM
First the login screen didn’t show up after entering my location - I was brought to a blank blue screen with only the “skip” or “back to postal code” buttons. I tried again a few days later and I can enter my login credentials but clicking the login button doesn’t work.
Tonal80's Review of Aaa MobileReviewed on 11/29/17 1:10 AM
Good concept but doesn't work well--especially the gps locator for "deals." Also why is this app a huge memory hog on my phone (second only to my music and pictures)? Need to improve soon, or I will be deleting. But I do think AAA has great services...just not this app.
Voiceguy2000's Review of Aaa MobileReviewed on 11/28/17 1:22 AM
After putting in a roadside assistance request, the app says to wait for it to "load Service Tracker." Nothing more happens. There is no tracking. Obviously the app was never finished or tested. Disappointing.
xiaobuji's Review of Aaa MobileReviewed on 11/27/17 4:12 PM
Used this app in the past for roadside service and it was great but now it keeps forcing me to download the Auto Club app (replacement for this?) and that app’s roadside service does not work at all.
ITDork's Review of Aaa MobileReviewed on 11/27/17 3:41 PM
Can’t even log in.
COCKROACH1's Review of Aaa MobileReviewed on 11/27/17 12:13 AM
Design the app so that it doesn’t log us out and or uses a password recognition of some sort?
Smelly hippie's Review of Aaa MobileReviewed on 11/27/17 12:06 AM
AAA has been very helpful when needed for roadside assistance and offers some great deals for members. The app leaves a lot to be desired. It feels like it is open in a browser and is not the most mobile friendly. The app could really use some help to step into 2017-2018. I.e. while in the app, it suggests that you download the app from the App Store and that just brings you to another page within the browser view of the “app”. Please rebuild to match your great service.
Kmusic1's Review of Aaa MobileReviewed on 11/26/17 12:47 AM
The app performs exactly as it should. It’s not, nor need it be designed to order pizza or schedule you annual auto inspection, but for contacting AAA in times of need or for travel assistance, I have not found it lacking in any area!
Rafamom's Review of Aaa MobileReviewed on 11/26/17 10:28 PM
Technician was very helpful and knowledgeable. I am disabled and can’t bend or carry anything heavy so he not only put air in my tire he fixed the flat for me!!! I just did a couple of clicks on the app and the service call was on, didn’t know the address because I was at a soccer field, but the found me within 20 mins.
Marines2012's Review of Aaa MobileReviewed on 11/24/17 5:25 PM
I've used many apps and this one is the absolute worst I've ever used! Don't waste your time! It rarely works! Call AAA and they are clueless! I expected a lot more from AAA! FIX THE APP!
AzpyroGuy's Review of Aaa MobileReviewed on 11/24/17 4:48 AM
I love my AAA membership but this app is horrible and painful to use on an iPhone 7+ with iOS 11.2. Freezes, force closes, stalls on loading, next to impossible to use
AlexaMalice's Review of Aaa MobileReviewed on 11/21/17 5:41 PM
I've been a member since 2012. And I know AAA has many members, so why can't they spend some of their revenue on a better app development? We are in a digital world now, it needs to work if you offer one. I couldn't even get passed the login page, it kept skipping around and submitting before I was done typing. I gave up and will have to try again when I'm feeling more zen!
kbilde01's Review of Aaa MobileReviewed on 11/21/17 12:58 AM
In an endless loop trying to install the auto club app. Even after installing auto club app, this update goes back and forces you to install it again. AAA, please bring back the old app that worked....
Frank Daviel Gonzalez's Review of Aaa MobileReviewed on 11/21/17 11:48 PM
Love AAA’s service but first time using this app. Will never use it again. Took 1.5 hours to send someone to me. Took another 1 hour for the dispatcher. After using my location, it sent the driver to Hialeah (40mins away). 3 hours later... still waiting. Using the time to warn others to avoid this app. Location services are horrible. You get faster service by phone call. What a waste of my time that I will never get back.
releasers's Review of Aaa MobileReviewed on 11/20/17 4:20 PM
I decided to use the app to be able to remove my AAA card from my wallet. After two attempts to create a profile (including typing email address and 16 digit membership number twice each time) it still wouldn’t recognize me. Deleted this useless app and went back to using my card and calling for service.
Wee535's Review of Aaa MobileReviewed on 11/2/17 4:51 PM
So my car broke down at work and I was hoping to make the whole situation easier by using this app instead of having to call and wait. I filled out everything to the last point where you give your number you’d like to be contacted at just for it to say error and tell me to call. Extremely frustrating as I had high hopes for the app.
Live by dew point's Review of Aaa MobileReviewed on 11/2/17 3:49 PM
Trying to find hotel in Minneapolis - app keeps freezing - grrr - why even have the app????
RHappe's Review of Aaa MobileReviewed on 11/2/17 2:53 AM
Poor, the old app worked, this does not. Can't ever get local gas station prices. Terrible new version
Mc6946's Review of Aaa MobileReviewed on 11/2/17 11:33 AM
Kept me informed. Let me know when to expect technician. Time line was acceptable. Felt safe while waiting.
robgarbo's Review of Aaa MobileReviewed on 11/19/17 4:04 PM
Who covers up the username and password fields with the keyboard? No way to cut and paste your password either. Gave up after a few tries. The devs should be embarrassed.
Supercrimper's Review of Aaa MobileReviewed on 11/19/17 1:46 AM
App is useless now after recent update. It just opens and immediately closes after you tap the warning about using the app while driving.
aquadog9's Review of Aaa MobileReviewed on 11/17/17 1:33 AM
We signed up for AAA when we decided to take a 4300 mile road trip. Before that my son’s truck broke down and I used the app to get a tow. It al worked out great and the trip maps are the bomb. For road trips or car problems the AAA services rock!
David7788996655's Review of Aaa MobileReviewed on 11/17/17 12:49 AM
It won't even let me log in. It asks for my zip code, tells me to download Auto Club, and then brings me back to the zip code page in a never ending cycle of disappointment.
Iamhunterreas's Review of Aaa MobileReviewed on 11/16/17 10:40 PM
I used the app for the first and ONLY time. I have never had issues when I make a phone call to get roadside assistance from AAA. However, when I used the app, instead of towing my car to the service station 1.6 miles away, the app changed the destination to 35 miles away. AAA towed it back, but I was still responsible for the $133 in extra miles to their destination. I have been a member since 1990. We have used this same mechanic for since 2002. Even the AAA person said he would never use the app for fear of this same thing happening.
Sunbear29's Review of Aaa MobileReviewed on 11/15/17 7:34 PM
Downloaded Nov 15th based on adds in latest AAA living magazine but major sign in issues. Appears corrupted. You cannot join as it will not take your zip code or e-mail address after entering your AAA membership number. Suggest IT needs to take a look ASAP. Not an "operator error" issue.
Angry-Taco's Review of Aaa MobileReviewed on 11/15/17 11:40 PM
This is USELESS
murphman02's Review of Aaa MobileReviewed on 11/14/17 6:31 PM
The app is an excellent addition to the AAA package.
Mr. Moto's Review of Aaa MobileReviewed on 11/13/17 5:47 PM
Your latest so called bug fix for the IPhone X has caused the app to no longer work. Your update for IPhone X was three days ago and it has yet to update. Fix it!
MarkW98's Review of Aaa MobileReviewed on 11/13/17 10:32 PM
I like to be able to put in my service request through this app using my precise location instead of having to call and customer service making a follow up call to me instead of the old fashioned way.
Hays5216's Review of Aaa MobileReviewed on 11/12/17 3:32 PM
Just did the upgrade went to use app and it frize up. Not good
Puzzle Grandma's Review of Aaa MobileReviewed on 11/11/17 5:53 PM
AAA has been around for years and years and I love doing business with them, but this app is shameful in regards to how poorly it is. It does not provide updated information, it’s difficult to navigate and when using it for hotel reservations, it does not provide complete information so you know what you’re reserving. You would do better to handle your travel needs the old fashioned way. Call and tell them you’re a AAA member. Forget this app!
hlahaie's Review of Aaa MobileReviewed on 11/10/17 5:19 PM
Easy to use and much quicker than calling being on hold
Thisismessedup's Review of Aaa MobileReviewed on 11/10/17 11:09 AM
I got the app as part of a sign up incentive for AAA insurance but if I could I would delete the app. It doesn’t show my journeys for days and only after I call tech support. It’s hard to keep track of your driving and work to change it when you cannot see what you need work on without calling every single time. It’s a good concept for an app and it would be a wonderful way to see which of your driving skills need work on if it could be fixed to actually work and log the journeys.
Sladerunner's Review of Aaa MobileReviewed on 11/1/17 2:06 PM
Overall a useful app. However, to use the built in capability to submit an assistance request requires you to select a vehicle from the ones they have listed by make and model. This is limited to cars so I wasn't able to use this feature when I needed help with a motorcycle.
Joe2119's Review of Aaa MobileReviewed on 10/31/17 8:24 PM
Got my car jumpstarted in record time. Thanks!
Runner1983's Review of Aaa MobileReviewed on 10/31/17 5:10 PM
I never installed this app, because location services was either always or never. Now that iOS 11 allows you to choose while using the app, I installed it. But after the app has totally been closed, the first time it opens, it always asks you to turn on ALWAYS in location services. They need to get rid of that.
Zpql76's Review of Aaa MobileReviewed on 10/30/17 9:09 PM
Was tying to explore my options for paying my bill. Clicked on the billing tab and was immediately taken to page to pay my bill. Only option was ECheck. (They do take debit cards and cash at the offices) one click and it said thank you for your payment. WHAT! No verification of my account, no asking if I wanted to proceed with payment...nothing. Immediately received email w confirmation number that DID NOT state the bank or account that they took the funds from. Waited 38 minutes on hold before I was given the details. Not using this app again. Had to run to the bank as the payment is not due for 9 days and pension check doesn’t arrive til after 1st...😡
shupah's Review of Aaa MobileReviewed on 10/30/17 12:24 PM
downloaded and it only asks me to download a different app. then why have this one?
CITYXCOWGIRL's Review of Aaa MobileReviewed on 10/30/17 12:16 AM
Trying to set it up and entered all my correct information, acct no, etc and it won’t create an acct. Typical AAA system which doesn’t work. My friend works there and they are so antiquated.
mission peak's Review of Aaa MobileReviewed on 10/27/17 7:44 PM
I wish with this app you could pay your car insurance through the app.
marc adderson's Review of Aaa MobileReviewed on 10/27/17 2:19 AM
After logging in, if I want to use one of the services, I am prompted to log in again. It's an endless cycle of logging in leading to nothing.
Liza Ri's Review of Aaa MobileReviewed on 10/25/17 3:05 AM
Seriously, don’t waste your time. Even after resetting my password, still unable to login.
Auto club member since '02's Review of Aaa MobileReviewed on 10/23/17 4:56 PM
App doesn’t allow you to report or check on auto service calls, as promised on their site. Not much you can do with the app that’s actually useful. A waste of space.
AppFreeFall's Review of Aaa MobileReviewed on 1/2/18 5:53 PM
Wish it would've said that before I "upgraded". Now app doesn't work for roadside, which is all I needed it for. :( Love AAA service though!!
Roxy7783's Review of Aaa MobileReviewed on 1/2/18 4:29 PM
Couldn't get through online or or the phone to AAA so I downloaded the app to see if it would allow me to make a request. NOPE! Why am I paying $200/year to be stranded with no way to contact them? I'll be cancelling my membership as soon as I can get through to them!!!
Walking with the Lords's Review of Aaa MobileReviewed on 1/2/18 2:42 PM
When you call the1-800 number it suggest you use the mobile app. So i did. First the app was down for over an hour. The lines on the phone was busy. I get it, high demand. Once I was able to get into the app, I. Made it to step 4 only to find out the reason I need a tow was not listed and I had to call the 800 number anyway. What a waste. AAA need to fix this so that anyone can request a tow or let everyone know on the phone which problems can be processed online.
I was a member since 1993's Review of Aaa MobileReviewed on 1/2/18 2:17 AM
I could never set breakdown location online using the app, it only offers to call in AAA. AMEX or ALLSTATE Roadside services offering vastly superior.
stevenlma's Review of Aaa MobileReviewed on 1/1/18 6:54 PM
I downloaded it. The only options I have available are to download another app, call AAA, or visit the AAA website. There is nothing else I can do with the app. Why does this exist?
PA Lottery Fail's Review of Aaa MobileReviewed on 1/1/18 6:02 PM
Always some issue with this app. Doesn’t load, can’t login, etc. I hope their roadside service isn’t like their app, or I’ll die of starvation if my car breaks down.
aceNOLO's Review of Aaa MobileReviewed on 1/1/18 3:02 PM
This app wouldn’t let me log in. If I could give zero stars I would.
Bmaxie's Review of Aaa MobileReviewed on 1/1/18 2:39 PM
This is a great app helps me every time I’m in need beats trying to talk to a representative on the phone I don’t like the location needs to be on but it does serve a purpose!
Redheaded1's Review of Aaa MobileReviewed on 1/1/18 11:18 PM
Just downloaded. Hangs at login and closes every two seconds.