Lookout Mobile Security App Reviews

Beta test: I get a theft alert daily saying my device lost connectivity. It does not, and it is on my possession. Something wrong with feature in beta test.

Worked great, but now vpn feature is slowing down internet. I have turned it off. App seems to lack ability to send a note to support.

Lookout Background activity is chewing over 70% of my battery. It took my battery from 70% to 20% overnight. Then it chewed another 5% in minutes while I was watching it. This has started with IOS 12. I actually have the Background activity turned off. I removed and reinstalled.

Extra supplement to Find My Phone

Only thing I used it for was the notification that I didn’t have my phone with me on my watch or vice versa and they removed that feature. Piece of crap.

Could not even get passed the sign up page, every time I entered my new email and password and clicked “Sign Up” it said my email and password are not correct. How useless

This app can no longer find my iPhone despite all requirements on phone being met. You simply cannot rely on Lookout any longer. Look elsewhere.

After using lookout for close to a year and the whole time my iPad would lose internet connection, after calls to my cable company, Apple support, I gave up trying to fix it. I then uninstalled lookout to switch to McAfee. Immediately after deleting I noticed I never lost my wifi internet connection!

Great app checks protects my phone from malware

I cancelled my $29.99 subscription after having it a couple of days after the 30. The issue I had originally that prompted me to get this app was not a Wi-Fi breach. Stupid me! I should have paid the $2.99 a month fee and tried it out. Lesson learned.

I can’t even access the app without it forcing me to agree to some new feature. I never realized it accessed and saved my user names and passwords until today. I feel much less secure knowing this.

Update: Today I got a notice that my Sim card had been removed. However it is never been out of my possession and working perfectly. This is the first glitch I have had with this app. As a beta tester, I found this app saved me from several malicious sights so far. Well done!

I do not see the value in this overpriced piece of crap

Works consistently-great breakdown of all/any browsing related issues. Was given a free 6 month upgrade to Premium membership and will almost certainly purchase on going membership.

Когда я установил это приложение первый раз где то год назад в нем была интересная функция связи Телефона и часов. Одно из устройств оповещало о том, что ты удалился от другого. Работало более менее корректно. Но теперь не работает ВООБЩЕ!!!

I’ve had Lookout for years now, it’s the only app I trust with security in mind for my devices. When I jumped services and had to go to the basic level, Lookout was the app I chose. It takes a very user-friendly approach to situations, back-ups to contacts and photos are easy to use, the app will even let me know my device needs to perform system maintenance (something IOS generally does not indicate at all for me). What really makes this app different is the ability to have it “scream” and it’s location service. If it should get stolen or it goes missing, you have abilities to locate the device from your account on the internet. The premium version is even better. It scans apps, internet browsers, and WAP’s for malicious intent. I have yet to encounter a situation where I would need to actively utilize these services, but it does leave me safe knowing I’m not alone out there. It even comes with breach reports, so if your accounts online ever get hacked it will let you know. Update 8/27/18: Well I still appreciate the app and all it does, until the patch the VPN service slowing down my internet I’m lowering my stars. Will go back up once issue is fixed.

I use more battery than I thought only down side

Sometimes my iPhone tells me I don’t have internet when I’m running Verizon and I have a good signal. Perhaps it has to do with the VPN?

I used Lookout before the beta and liked it. Now with the improvements it is even better. With so much garbage on the net, Lookout helps keep me on the right road and gives me peace of mind when searching the web. I make sure it never gets shut off.

I love this app! However offering more services for the free version would help in sales. Because a person who can get something to wet their whistle will give them more of an insensitive to buy the whole thing.

I had to turn off safe browsing to be able to connect to news websites.

Doesn’t really do anything.

The VPN connection feature now slows or stops most routine and safe functions on my IPad, including email, Facebook, etc. I have to constantly disable the feature only to have it turn itself back on. Very frustrating for an otherwise good product.

I like Lookout as an app and believe it improves my overall tech security. One glaring issue is that it will slow down your mobile devices, particularly if the device is older. The app eats up a lot of memory. The other glaring fault with this app is that Support is non-existent, outside of FAQ’s. Example: While Lookout claims to protect your identity on Facebook, the Facebook app blocks any attempt by Lookout to connect with it. There’s no way to get this glaring issue resolved other than to submit it to FAQ’s and hope that someday the company attempts to address the issue.

I just upgraded to the latest Beta version and my internet slowed to a crawl. Finally turned off the VPN which defeats the purpose. Please fix. I like the features but I need speed.

Extreme battery drain with this app time to say by by!

I don't review anything but this has gotten to be too frustrating not to say something. The websites/pages are slow loading if they even load at all. I turned off safe browsing and everything worked perfectly. I shouldn't have to turn it off to be able to use the internet on the phone.

The latest beta version using VPN makes every site or app slow. Have to keep turning it off for apps to work and then it turns itself back in. Very annoying!

Nice features at around 29.99$ a year 2.50 a month no problem with this security app

I love how the Lookout App tells me as soon as I walk into a WiFi available area if it’s a safe connection. I rarely log on anywhere , but if I must, Lookout provides the peace of mind it is safe. I also like having the security features to find the phone or erase if I had to!

New updates severely improved the security of my phone. (Premium account)

Easy to use, unobtrusive, efficient and intuitive.

The new features, especially the safe network and browsing features, are awesome!!!

This app has flagged at least 10 unsafe web sites. They weren’t even p*** sites!😆

The premium edition was supposed to be included free for T-Mobile customers. Needless to say I was charged and I now canceled

This app makes monitoring your phone and WiFi quick,easy,and seamless

So far, so good. I love the extra features! No major hiccups yet. Only piece I’m not 100% sold on is the location tracking for lost recovery. Battery and tracking drain!

What happened to the Apple Watch function???? Please respond and help me

The features I care about are locating my phone and making it scream. Believe it or not, it will only do these things on my iPhone 7 + if the app is opened in the foreground and the phone is awake, making them essentially useless. And for this I am, I mean was, paying $2.99 per month.

What???? No reviews yet??? This is supposed to be a great app!!

I have had Lookout on all my phones and have never had a security issue ever.

I’m all about being careful, but not tip toe on wood flooring careful.

One star only it because the app is not running automatically unless you’re going to open the app manually. If you didn’t open the app, you cant scream or locate the phone... this is useless if i lost my phone.

Everything works as it should except it won’t scream. Tried finding it from a computer but cannot get it to scream.

I was trying to cancel this: kept getting message where to look and take care. I had written I wanted to canc this, since I got no reaction when I sent emails followed their way. It was my understanding canc but guess not. Not only do they not want to help you clear it up they still bill you-hoping this will get canc and June and July refunded to me.

just perfect

Plain and simple I’ve had this app for years as a safeguard and back up. When it came down to my needing it after having my phone either lost or stolen, at the time I didn’t know which. Later I realize that I had lost it go figure LOL and use the tracking device and it showed that the devise was 45 minutes away when in fact it was about 300 yards away in a shopping plaza parking lot. An employee found it and brought it in and called me and I went and retrieved my phone no thanks to “Lookout”

Downloaded this app to get an alert on watch when I forget my phone. Turns out they dropped this feature. Uninstalled.

Let me tell you a story when I was on safari my iPad said I had 2 viruses.And I had four minutes to get a protection app.I got lookout and couldn’t protect the iPad and I had to update it. When I upgraded it ,it said security secure.How to access location go to settings go down until you see lockout and in the right you’ll location and turn it on

They make their app incompatible with paying customers who use devices from a few seasons ago. If not using this or last seasons iPad, you'll probably need something else.

As a beta tester, I found this app saved me from several malicious sights so far. Well done!

Lookout is the best app. I love that this keeps my phone safe. The safe browser is definitely a great idea. Lookout app protects you meaning your info while keeping your web browsing safe as well. Lookout tells you of breaches from other companies as well. This is the best app on the market I’ve been using it for years on all my phone and tablets and definitely recommend this app to everyone and anyone.

I get a iPhone a around 10 Times to allow me to change my gmail to a iCloud account I never received a response so I will rather move to another security and antivirus after several years with these people that the only thing they showed not responding to my questions that they don’t give a c*** about the customer

The main function, to me, was the Apple Watch feature. If I left my phone on the table at a restaurant, my watch would alert me that it is out of range of the paired iPhone. PLEASE BRING THE APPLE WATCH APP BACK!

Read an article online that said this app had notifications to let you know when you were out of rage from your phone. After installing I see the feature is removed.

Doesn’t support Apple Watch. Every function the basic app supports is included in native apps for iPhone and Apple Watch.

Since there was no warning that iOS9 was not supported, I thought it was an error. A few months later and several updates, I realize it's no error. It was a great product with good support.Now it's neither.

It doesn’t fit to the iPhone X screen. It keeps telling me to enable pictures in my settings so it will allow the app access to back them up, but there is no option. The sad thing is that they are still getting paid for my account because my wireless carrier pays it. The company who owns this should just quit and file bankruptcy.

I download this app for one feature - to notify me when my watch and phone are separated. But that removed this feature! Wow

Great app!

This app used to have a feature that alerted me on my iWatch when it became disconnected from my iPhone. This was helpful to alert me if I was about to leave my phone behind. They dropped that feature. Anyone know why? Is there another app that will do that?

Best security app I have ever used!

Here it is at a great price. Keep your phone protected and without the worries. Now that is a perfect life.

If you cannot cancel it’s crap! When it says no billing scheduled but keeps charging you every month CRAP!!! Nothing but a big rip off!!!!!

I got this app for one reason. It would alert me on my Apple Watch when I got too far from my phone. Then one day it stopped working. After trying to fix it, I found out that feature no longer exists on the app. Now it is nothing special. Just another security app that wants to charge you to get better features. The one feature I would have paid for is now gone. Waste of time.

I Absolutely Love that I Know that I Am Safe while Browsing the internet. I just started testing this new feature. So far, So Great! I will give updates for LookOut, as I use it more and more.

I like the fact that it notifies me when I’m not on a safe site.so far I don’t have any issues. This is my first day of using

I’ve had the beta test app only a couple of days but have been alerted of a couple of scans that were safe. I appreciated being alerted to another link/site that I was going to open on Facebook that was deemed potentially unsafe. Thanks! So far so good ;)

So far, all of the features seem to be working fine. The BREACH REPORT feature reported a breach w a major social network app. The SAFE WI-FI feature lets me know if there is anything malicious w the signal being used. The SAFE BROWSING feature scans countless URL’s for secure browsing. So far, so good guys!! Thanks for allowing me to participate.

Love how this app keeps my iPhone safe.

I’ve used lookout on both android and iPhone, always with success. I originally installed as antivirus, then when I couldn’t find my phone, I tried out the locator service. Even though the phone was in a weak cell service area, it was located. A real life saver!!

As expected, app was easy to install and setup.

This is the greatest phone/internet security money can buy. I definitely encourage everyone I know to download this app.

Horrible for iOS if you close it it'll say it's disabled . So I put it in the back and won't stay on. How's this protecting my phone. I pay for this app and don't even stay connected. I had android and worked fine. This is a piece of c*** for iPhone iPad.

Doesn’t allow connection to wi-fi internet when built in VPN is working. Unable to resolve unless I turn VPN off. Needs to work properly.

Ever since I installed the beta version my battery life has been horrible. My iPhone was charged last night and this morning it wasn’t even on. When I pressed the power button, the battery was at 2%. Thank God it’s Sunday, not Monday, or else I’d be screwed. Deleted.

Okay I appreciate the safe browsing however, wish I could mark my home network safe after I receive a text as I don’t need to know every hour it’s safe. Too many alerts about the same network

I’ve had Lookout for years now, it’s the only app I trust with security in mind for my devices. When I jumped services and had to go to the basic level, Lookout was the app I chose. It takes a very user-friendly approach to situations, back-ups to contacts and photos are easy to use, the app will even let me know my device needs to perform system maintenance (something IOS generally does not indicate at all for me). What really makes this app different is the ability to have it “scream” and it’s location service. If it should get stolen or it goes missing, you have abilities to locate the device from your account on the internet. The premium version is even better. It scans apps, internet browsers, and WAP’s for malicious intent. I have yet to encounter a situation where I would need to actively utilize these services, but it does leave me safe knowing I’m not alone out there. It even comes with breach reports, so if your accounts online ever get hacked it will let you know.

Won’t update

I thought Lookout was a really good app, but this new version tops the charts BIGtime! I’m not sure how we got along without it. It has such an easy interface all the way through, and it captures everything you’d want to know and *should* know in a flash. It’s a much needed safety shield in a wild & sometimes scary world. Kudos!

It won’t let me back up because it’s telling me to enable in the settings certain things and those options don’t show up. It’s not compatible with the iPhone X screen

Kept things safe so far!

I used to have this app on my old galaxy phone and it work d great. Was able to track my phone no matter what. The only issue is as soon as I switched to iPhone I found out I have to have the app constantly open in order to be able to use the tracker. The only thing this app has going for me is the backup. But at this point it’s just not worth it anymore. I rather back up on my computer as annoying as that is.

I downloaded and set up Lookout on my iPhone and then read that it offers no additional security as IOS has it all built in. I noticed in the breach report it did not even protect most of my apps, especially the finance ones.

It does not to block against malware or spyware or anything really all it does is collect your information I think it’s more less a virus itself

I had a Samsung galaxy note 8 paid the yearly price of $99.00 than after a few months switched to the iPhone 8 Plus and am being charged $9.99 a month? Wait a moment why am I paying that? I owe nothing paid my fee! Lookout a rip off app!!!! Stop stealing money from your customers! Dam it!

Have used this app on previous iPhones without a problem. Tried to install it on a new phone for backup feature. Told I need to allow access to my contacts and click the button below to go to settings. The only problem is there is nothing to be found to do so anywhere that I can find. I’m on an iPhone 8 running iOS 11.3. What’s up?!

Soooooo bad!!!!

I updated this and have to re-sign in. No way of contacting them to get new password because I can’t remember. Can’t try to re sign up again because it still says email and password don’t match.So it’s useless for me. iPhone 10, latest iOS

Lookout is to hard to contact. If you find a phone number to call, you tell them what you are trying to do and you are told to email support. This company is making it h****** the customer. It is not customer friendly, so it is not for me. I have given two stars because other things are sufficient on this app.

So I had this for my device and my moms device for a couple of years but when I needed it the most it logged me out. My brother was kind of lost yesterday and there was no way of reaching him and this app was my last hope. And alas it had logged me out of my app and desktop... We found him 4 hours later btw

As I am totally deaf, was happy to locate my misplaced iPhone in the hard-reached place like “behind the dresser” by using the bar graph (red,yellow,green) on the Apple Watch. The rate is definitely 5 stars. It really helped me several times. Not only me but many deaf friends mine. Using the ping won’t help me at all. Now the lookout no longer runs on the Apple Watch and it is now useless and helpless. Now the rate is one star. Hope you will re-install the version of “last January” on the Apple Watch. Thanks

Awesome app! Can I get lookout on laptop?

The app has been failing to connect with the server for the past week and any attempt to contact these people has been useless. Don’t waste your money here, you will fail go get any support if and when things begin to go awry.

I lost my phone today and got home panicking because I couldn’t find it used lookout mobile security and found my phone and wallet. Thank you !!

This used to be my go to app for security. It even once alerted me when my SIM card had been secretly removed and replaced without my knowledge. (Another feature that has seemingly gone away).... It got glitchy on me a few months ago... like it kept acting funny then my other accounts got ‘hacked’ so I deleted it. Another anti spyware app that bait and switches me I thought. — then I resigned up about a month ago. However I noticed things were off. Not as ‘clean’ as before. Almost as if the app had been hijacked and we, or some of us were seeing some fake or modified skin of the real app and also getting only limited pieces of its functionality. So it could in return get our LIVES entrusted to the app. To explain: it recently had demanded I keeper my location accessible to it 24/7 to track if its stolen.. otherwise ‘it would start limiting ‘other pieces of its functionality’. Little weird.. but I complied. Next, I tried tracking my phone, and it all of a sudden couldn’t track it through the app, but within the app’s locate tab- it sent me to some jankety looking hyperlink click through which opens up safari and has me then have to re enter my log in info... (this end result of locating my cell phone wasn’t even optimized for mobile use).. after this step, this same 2003 looking website THEN asks me again to test out some instant feature to track another part of their service and prompted me to enter my info one last time before I exited and went to the app. —- maybe this doesn’t seem too odd on the surface. But it’s exactly when companies and sites like these feel just a ‘little off’ when they get exposed as Trojans or malware 6 months later. However, this could be even worse for them and someone could somehow be ratting them. Idk. Or maybe this is the real new and improved functionality of their app. Some more things they need to fix, cuz why stop now. Their ‘social’ fix updates remained the same after I checked and fixed them for several weeks. And still didn’t update this last time before I deleted the app again. They seemingly got rid of the lost sim/ stolen SIM card part of their app which in my opinion was the absolute best part. Or something that put them above the rest. The app crashes a ton. MUST be literally running within your reachability of recent open apps “or it cannot properly function”. And all of its uses go to dirt. Even if you have it set to ‘run in background’ via settings. —- this brings me to the last two days. I have been trying and trying to get this app back on my phone for some illusion of protection but it was impossible. I couldn’t reset my password because none of their links worked. They were just blue writing on a page because when I clicked ‘log in’ that wouldn’t work either. I have never ranted this long but this was one company I would always come back to time and time again, because for 5 months last year to me, they were the best. Either something nefarious is going on that they are unaware of, some of their developers are writing rogue code under and along with good code, or it’s just bad code that glitches and they stopped caring? Idk. That or my phone is allergic to the app and has been for months. So I hope to be able to change the review soon and I hope someone who cares at the company reads this and tries to help people right now. We need a great mobile security app that we can trust.

I picked up this app primarily for if I lose my phone. Once I bought my Apple Watch, I used it more often than I care to admit to locate it. Now all it’s good for is deleting my phone data if it’s stolen. A nice feature, but not as worthwhile to me. Sorry.

What does this app really do? I have regular everyday people that I know who have gained access to my phone via Facebook, spy app, I do not know. Will this app keep these everyday ppl off my phone? Will the upgrade do this? Please help?

I thought it will tell me if I left my phone behind but it doesn’t do that?

Like the Safe Wifi feature especially while traveling in Europe and using a lot of free hotspots.

This app is awesome I’ve used it since I had a small android now I have my iOS device and it keeps me protected and happy And worry free I can’t wait to see the new updates

Still no iPhone X support

My entire phone got hacked, and a coworker recommended this app and it helped immediately! It took a couple hours for it to be compatible with Facebook, which was annoying since my problem stemmed from Facebook, but it finally worked. My only real complaint is that Snapchat isn’t underneath the continuous social media monitoring 🙁

What happened to the watch app?

I downloaded this app for the out of range warnings on my Apple Watch. They appear to be the only app that offered this and now they’ve dropped this feature.

I have been using lookout since early iPhone years. Now using iPhone 6 with iOS 11.2.6. With latest app update 5.4.1 and paid subscription my iPhone is no longer identified or can be located, sent messages or wiped if lost. I have no problems using on my back up phone which is an android TracFone. I finally found how to email support. Gave them all the required info and explained with detail. Their response was “ we have located your lost device ( android tracfone). Which in fact I told them I had no problem with. If this issue is not resolved immediately I will have no choice but to stop my subscription and use something that will work

The latest update will not load to my phone. I am sad to see you have abandoned users of older iPhones (iPhone5 and earlier) with the latest update, even if they have the requisite minimum iOS listed. In addition, I get notices to update to the latest iOS, which my phone will not do. I have the latest version available for my phone. Updating to the latest would require purchase of a new phone. Sad.

Just deleted this app. With their newest version and without any warning the icon disappears from your watch. That's what the apps main feature was. If you left your phone behind, your watch would buzz and give you a notification. Simple piece of insurance now gone.

It charged me $99 AND HALF THE STUFF DOESNT EVEN WORK! NONE OF MY SOCIAL MEDIA MONITORING FEATURES WILL EVEN WORK IT KEEPS SAYING TRY AGAIN IN A LITTLE WHILE! BS I WANT A REFUND!!!

Wow!!!, this app is not excellent. Spent 99.99 on a premium plus upgrade however, I’m only getting premium. Attempted to get money back and that is a nightmare. Now I’m process of canceling subscriptions. Can’t wait to see what service rep will be helping has to say. I’m sure I will be taken through a rabbit hole just like getting my money back. Do not use this app!!!!

I would be willing to pay $9.99 to have the proximity alert.

I originally installed this app to let me know if I left my iPhone or my Apple Watch behind. It worked well, although it would send false alerts sometimes. Better to err on the side of caution, and since Apple didn’t offer this service, I still relied on Lookout. Then they dropped the proximity alert. Now the Apple Watch app is gone completely. So, now it’s pretty much a “pay for what Apple gives you for free” program. No thanks.

For about a month now I've had a notification that I need to update and have tried several times with no luck. Please fix. Thank you.

I Have Had Lookout A Couple Of Years Now, And, Have Been Quite Satisfied With Their Product. I Highly Recommend It, Folks. They Warn Me, If, Anything is Looking Suspicious On My IPad

Title says it all. Deleting this

LookOut no longer works with iPad 2's on iOS v9.3.5, even though version 9 is listed as supported by LookOut, as of March 1, 2018. LookOut should be using world class software engineering capabilities in compiling code and also use standard simple branching code techniques for backwards compatibility with older iPads as well as with newer ones. One expects higher quality software development with Lookout, better than that of novice game developers.

No longer works on my devices as my iPad and iPod are older. Not everyone can afford the latest model. Poor customer support!

What happened to the watch app? One of the best support features was how you could locate your device with your Apple Watch. As you got closer it would show you how near your I phone was. Now if I misplace my iPhone I need to locate a pc first. Not sure who thought this was something to remove. MAJOR SELLING POINT. Lookout was the only security app with this feature. Who is in charge of taking lookout back to the Stone Age. Some one should be fired. Canceling my subscription immediately.

No doesn’t want to sign in to my existing account. Useless now, delete delete delete.

Ive been a solid subscriber for 7 years...now your updates cant be installed on my pad. You didnt seem to indicate that you were dropping support when you auto-renewed and charged my card. You really let me down, I have paid more in subscriptions for my devices than this ipad cost. Run away from lookout, you are not important to them any more.

Canceled my subscription cause they don't want to cover my my older computer, yet they took my money for a service they won't provide?!

So I own a 1st gen iPad mini running 9.3.5 and Lookout refuses to update and now refuses to reinstall while trying the R&R. I paid for premium service yet can't get hold of anyone at support. I use Lookout on my Android phones and if this issue with the iPad is not resolved then I may consider other options for all my devices. Anyone from support monitoring this forum?

I have a 1st generation iPad Mini and have found that this product is no longer compatible with my older iPad. I bought the premium version, too, for extra protection, but now it's telling me that it's no longer compatible with my device. I plan to delete this app and see if I can find something out there still compatible with my older device. I hate how many apps are now becoming useless if you own older devices. 😡 This one is being deleted, and I won't recommend it to anyone with older devices.

This app is pointless. Of the few things it can do, you can easily do thru your phone settings. This app is just pointless.

I downloaded this app since it was the only app advertised to alert you when your phone is out of range, and after downloading and reading the reviews, I learn that the feature was removed from the app. Pointless to own it now.

Horrible app, not only it doesn’t work, it actually prevents your Apple Watch from connecting to WiFi.

The reason I downloaded this app was the function that alerted me when my Apple Watch was out of range of my phone. It’s the main feature that reviewers mentioned. For some reason the developer hasn’t explained, it dropped the function. A 5 star app is now a 3 at best.

I wanted an app to let me know when I left my phone behind. Several websites suggested Lookout. After downloading and installing on watch, I found out they “removed this notification feature so they could focus on other features”! Ridiculous!!

I am in my subscription that was listed as expired in my iPod settings where I had unsubscribed from automatic renewals. I would like to know why you don’t give people who own just one iPod Touch and who doesn’t own an iphone a subscription offer to get identity theft protection in the app or in the subscription settings of iOS. Can you allow people with iPod Touch as there only device an option to get an option to buy ID theft protection. Thank you very much for taking the time to read this.

I’ve had Lookout for almost a year.. I have to say that I’ve been very impressed on what it does.. keeps me safe about what could potentially be bad in the world of scammers!!! Definitely would suggest this to others!!!

I have used this app for years.. Android/iOS etc.. have never been able to get all my devices tracked and functioning correctly. Have written (which there is now no easy way to do. Maybe no way. Still looking) the company endlessly and finally just gave up. The one thing they are good at is notifications about major hacks.. but so is the countless tech sites and email alert subs. For this privilege of being endless frustrated I pay ~$100. A year. Dumb I can be. No more. This app creates a firewall that prevented me from setting up a Home Pod network and when I tried to communicate with Lookout I notice that now for $100 a year they are tracking but two devices that never leave my home... Save yourself the headaches.. find another app.. there must be one that cares enough to help a long-term custom. Garbage

I received alerts from f new info regarding my SSN. So, I call. Right away, very unprofessional phone etiquette. At first the person on the line made it sound like they needed info for verifying purposes, I quickly noticed this person had no idea, who I was, or why I was calling. Could not tell me what may name is. It seems this company using a telephony and employing people to work from home. Anyway, issue unresolved. You will get more help before just keeping up with your credit reports. Waste of time and waste of money.

This used to be a somewhat decent app when it would give a notification on the Apple Watch when you got too far away from your iPhone, but without that feature it's useless. The other "services" the app provides are mostly provided by iCloud and Find My iPhone. Skip it.

Always great.

I've downloaded a lot due to an ex hacking and stalking. While I still have problems there not nearly as bad. I've been able to keep an email (*knock on wood*) amongst many other things. Lookout also informed me my identity was compromised and on the dark web??? I wish I had been told about (or saw) Lookout 8 months ago when this started. Thank you look out, I want to purchase premium plus but can't use my payment info online (not taking a chance) Thank you Lookout❤️👍

I absolutely love it. Can't have a phone without it.

UPDATE- they still have not updated this app and the last update is three months old I was 11.2 is out and we still don’t have a fix for the iOS 11 issues which I find to be terrible There is a known issue that this app doesn’t not work unless in the forefront on iOS 11. If it is in the background regardless of your settings you cannot track your device. I have been told by lookout that this will be resolved but I don’t know when.

Lookout doesn’t work

I bought this and signed up for the premium membership because it said it scans for malicious apps. There is not a setting or anything on the app that scans the apps on your phone. They lie.

Only have 2 devices enrolled and can’t enroll another.

How am I supposed to be able to have this program is it won’t download new software because there is no room. I have removed everything I can and still not enough room. I pay you to protect my software and what good are you if I do what you ask and the storage says still not enough room! I am not removing any more ....you tell me now how to get more room without deleting things I use everyday!

When this company started the this app was quick useful And users friendly. Now now it’s no good

I just noticed when I switched from android to Apple a few months ago I lost my premium access there doesn’t appear to be an option to get it back without having to purchase it again that doesn’t make sense

It’s a great app thankful my service provider offers me this service!

THIS is, a MUST HAVE Service Created By Some Brilliant Programmers!!

After downloading I've had 17 unsuccessful attempts to create an account. Always give internal error message. Great job.

Forget it.

I’ve seen the news report about lookout company and it’s security services, I was very impressed and hope to continue to maintain a relationship with this security company.

Keeps track of your phones systems and allows you to locate if you need.

Thanks for being the eyes of the community

So please cancel

Names and addresses of friends missing some pictures I backed up also not there Locate my phone doesn’t work on demand and there is no way to configure it in . It does have good features which every phone has by default any. I’ve had this app for 8 years I guess habits are hard to break.

So, here we go again. I have been contacting lookout for about two weeks after I made a purchase for there premium plus plan. Days went by nothing. So, I paid for something I couldn't use. Anyway finally on the 2nd of this month lookout reached out via email to tell me they don't see the purchase,which I paid for. A day goes by after giving them what they asked for then to tell me early this morning that I have to talk with iTunes since it's a problem on their part. Spoke with iTunes, for them to tell me the same thing Lookout Rep mention. I have had Lookout for 5 years for my iphone and my Samsung. I must say for no one to find a solution to this problem is beyond me. And provided my proof of purchase. I'm moving on.

Lookout security is inexpensive but yet one of the best on the market, it keeps me safe, and up to date with it’s multi faceted security monitoring system and i am a proud customer so thanks!

N/A

Since I can’t get a response any other way I’ll ask it here. I’m a premium member but since the safe browsing c*** I’ve tried to start it a few times on my iPhone and it refuses to allow it what’s up with that? A little assistance Or information would be nice. I’ve had this app for years n loves it up until I needed to contact you it took very long to get some support. Please respond.

It’s good

So far so go good basic plan only. Will upgrade soon and review again.

excellent upgrade!

I just set my device up, it’s an iOS, on my husband account and no matter how many times I try it’s unable to find my device

I downloaded this while trying to get rid of a virus that pops up on my safari every time I try to search things. It’s ridiculous that you have to upgrade to premium to get anything more than a device search, and you’re obviously more occupied on getting money from the premium upgrades than helping out with the viruses.

Got the app solely on the ability to notify my Apple watch when I leave my iPhone. Does not work and there is no apple watch app to be found

Did not work - how do I cancel.

I downloaded this app because lately Iv left my phone behind a lot and always had my watch. I wanted a app that told me if I leave my phone behind that I could download for my watch. THIS APP CANNOT be downloaded to your Apple Watch. I googled my problem and this app showed up excited there was an app for my problem NOPE I wish I could give this app 1 star for false advertisement even if it’s free. Someone who reads this pls make an app that. An alert your watch when your out of range of your phone

Stays on top of wifi here at home, keeping me secure. Not necessarily, Theirs Much hacking and Necromancers in my home while sleeping. Most all are milenials. I have no privacy.

The free download didn’t do anything not even a scan on my phone I guess you have to purchase something. Just like all the other scams

Downloaded but found no tether functionality in the app

Never alert when away from iphone to Apple watch

I’m updating my review from 3 stars to 1 because the feature to have an alert when your watch and phone are getting further apart is gone. That was the only reason I re downloaded Lookout but now I have no reason to keep it.

My favorite feature was the out of range alert. Then awhile back it quit working. I recently misplaced my phone, leaving it behind at a store. I was several miles away when I realized it. Why did you remove the out of range feature. This is the main reason I installed this app. Maybe I would not have left my phone behind at a store if it was still an active feature. This used to be the best way to keep up with my phone being proactive. Now it’s useless.

Better than most security apps and I like the notification settings that provide flexibility in configuration.

App is amazing, T-Mobile partnered with them and now I’m protected from all types of things but when I allow VPN I’ve noticed that I can never connect or stay connected to my home WiFi or any other wireless network. I turned it off/ don’t allow but now I’m browsing unsafely as a result.

Hard to reach support

This does not work at all . Do not waste your money or your time!!!!!!!!

The font size in the app is too small making it difficult for me to read. In some cases I can't read it at all. Cannot find change password even with the aid of someone who can read the too tiny print.

I paid for a premium and I upgraded it to premium plus. I was able to validate my agreement with premium, but when I try to validate it with premium plus, it doesn’t go through.

And it's FREE! A great ap get yours today. iPhone 6s

I absolutely love this app for iOS. It alerts me when my device is missing its update. It’s a really good app to have!!!

Lookout consistently provides me with peace of mind, knowing that it not only never stops working to maintain for me complete security against all threats, real & potential, but that it also has done so at no cost to me! A blessing not so easy to come by in today’s world. Thank you Lookout

Hey

This is an effective security suite that is pretty comprehensive for iPhone. I upgraded to the paid subscription based on additional coverage and have seen it effectively block malware. It’s backup7 feature has also helped me avoid losing łimportant work files. I have not compared it to competitive products.8

Awesome app but when doing beta apps we public test beta and let you if need changes or so my only issues is when doing beta we have to use the app called TestFlight however I can’t use it because it keep telling me code isn’t right or if I got it right it will only work on computer browser not on smartphones and android please fixed this I enjoy helping out

Have to cancel then... bcz I cant get support, no response, no why to get login help. I agree with last comment. Where are you guys?

Great app! Works well both for my iPhone and iPad.

Theft alert doesn’t work after I purchased premium account and got charged

Paid to upgrade my device premium plus but it’s not working NO Service no number to call i want what I paid for ? Contacted thru email about the 10.77 they took but Never received the service called premium plus ? I’ve been getting the run around for over a week first I replied with my email they said they couldn’t find my order and to respond with the email linked to my order which I did they responded with they couldn’t find my account but had a account with the first email and phone number I provided? Huh you said you couldn’t find it with my first email ? Now according to the email I paid through my Apple doesn’t exists but my original email now exists? Which is it ? Also sent the receipt for my payment ? You guys are ripping people off here and I see I’m not the only one . Refund our money !!!

Not sure

This app is on point. Glad I have it!

Just realized the developer removed the Allle Watch feature from this app. This was the key reason I had originally downloaded it and it’s kind of useless to me without it. P.S. It was a very clever feature

Best security app, Happy Holidays....

Been using this app for years. Never any problem and always alerts me to issues.

The app doesn’t know that I’ve updated my iOS system is still is telling me to update to the latest version. When I go to the App Store to update Lookout, it doesn’t even show up on the list.

The app says I have basic coverage but I know I upgraded to premium in April this year because my apple app purchases says I did, but it also says I upgraded to premium plus in October. So which is it? Basic, Premium or Premium Plus. What I am I paying for? It showed I was paying for both. No pro rating for yearly payments? Are you telling me I have to go to purchases and delete the old one every time I upgrade and eat the difference? Which I did. Please fix this. I’m paying for something I’m not getting - premium plus

IPhone Xr. Pop-up message after going to home screen from the app says Lookout must remain open to function properly.??? It is open and running in the background. Checked the phone settings already.

No virus scan.

I can relax with lookout Monitoring my phone.

Love the safe browsing feature

Its hard to update email on iPhones or any other info. Oh well my email will stay wrong, i guess..

Keeps your phone safe of bugs

Advises when software has updates on phone, secure

Can’t go without this app ! I recommend it !

My constant security service. Never lets me down.

Very good

Thank You 4 ur help

My battery was running low. And the flare came on. It does what it says. One of my favorite apps.

Great tool for any mobile/cell phone!.

I have had this app throughout my different phones (both Android and IPhone). With the hackers trying to get viruses on to anyone using the network, this has been very helpful even using a designated closed WIFI in my own home. There’s too many ways with the use of cookies to attach malware, that it helps to have this app to be the scanner for you and block anything. I highly recommend getting this app.

Excellent!

So far I am happy.

Muy buen servicio

I was wondering why I was no longer getting alerts when I accidentally left my phone somewhere. Turns out the developers removed this critical feature in version 5.2!! Didn’t say a word about it. I have since deleted this app. Can’t believe no one else has an app to notify when your watch and phone are out of range. More to the point, can’t believe Apple has not implemented this obvious feature!!

I have been using Lookout for a long time now and I never had any problems until the last month, it says that my phone has been hacked and that look out was disabled and I’m paying for premium every month, please help!

Ok so I would rate this higher if I actually got the coverage I’m paying for each month. App tells me to upgrade to get the rest of the protection( premium plus) & then it tells me I’m premium plus. But it’s not working on my iphoneX. & I have tried to call customer service which no number can be found. So I emailed & nothing, no help. Very disappointed.

I finally found a app that protects me for free, I have used it since it was designed. Thank you for all the heads up and protection you have provided my interests.

Stays on top of wifi here at home, keeping me secure.

Operates flawlessly, works exactly as advertised.

I am very satisfied. Lookout is everything I expect it to be.

Constantly says either it can't connect to my device (cell phone) or says it's out in the middle of nowhere.

I really love this site. They notify me when they feel something isn’t fight. Better to be safe then sorry. Thank you Lookout. 😀

I open the app and it says everything is good. I keep getting emails that tell me it’s out of date and now one this morning that says it’s completely disabled... why?

i received two alerts concerning an adult website telling me to stop visiting that site lest a prospective employer discover a post i made. i thought vpn was supposed to protect me from anyone seeing what website i visited. is lookout keeping track of my web activity? i signed up for vpn so no one could see what i was doing. now here is the vpn provider keeping track of what i am doing and probably going to provide that information to someone else. also there is no way to contact lookout to discuss this problem. not a very good service. the only reason i keep the app running is so i can cancel it and not be charged again.

Paid to upgrade my device premium plus but it’s not working NO Service no number to call i want what I paid for ?

I paid $99 for the Premium and Lookout keeps canceling it. I have sent them my receipt multiple times and Apple Apps tells me that Lookout received it, yet Lookout continues to cancel my Premium Service that they collected money for. If they don’t fix this CORRECTLY and soon, I’m going to Apple to complain and ask for a refund.

I don't know how the App Store allows these app developers to get away with not telling the complete truth in the narrative about their app. For example this app claims to be free, it does say a paid version is available, what it fails to say is the free version so they claim has 2 useable options, if you want the other 4 or 5 options you'll need to purchase the paid premium version. Wouldn't it be nice if people would stop trying to get over on us?

Have 2 3rd party vpns that I use everyday as I live in China, the lookout app may do its job, but it conflicts with my vpn and WiFi. I’m giving it 1 star. And the vpn that comes with the lookout premium subscription is useless in china. I’m not even sure it’s a true vpn.

monitored and less stress on my phone after have tracked and racked

App is not staying resident

I feel safer already. Thanks to being informed I can better do all I need to do safely without worrying.

Luv this

I was able to receive lookout as a trial offer and if this app really is worth having, the premium gives me excellent protection and it doesn’t matter what you have or how much you don’t have because thieves will steal from anyone and everyone even if you don’t have anything. Excellent app and excellent protection. Thank you Lookout.

I am happier I have this app then all others. When you need it, it irreplaceable. You will probably never regret this app although you may regret not having it

They keep up with my updates on my phone . They notify me of breaches. They let me know the important things , that I should know . I’m satisfied with this app. Good job lookout

I would like it better on iPhone if it would work like it does on Android phones in that you cannot accidentally shut it down AND Main complaint is that it will not quietly take a photo of who has entered the phones password incorrectly 3 times and email it to me as it did when I had a Samsung Galaxy. Security and safe WI-FI are very nice if it weren't for the fact you can inadvertently close the program when swiping other apps to close them. Also it is a bit irritating when you check breach report and afterward it clears but at some point it will alert me again and again which leads me to the conclusion it is a ploy in hopes of irritating you enough in hopes you will pay extra to get their protection service

I have not got what I paid for .

I’m am testing the app. My phone is right here with me. I logged into lookout. Com and it can’t find my device. My locations service is on, I have good battery and good service.

DO NOT INSTALL! Here’s why: my mother lost her iPhone 7 so we logged into lookout.com and then it could not locate or scream the device and we had it running in the background the location services were set to: always and background app refresh was on we found the phone but since I have used lookout for a few years I wanted to run some tests I used my iPhone 6s as a test subject and first tried locating it and it was very inaccurate next I tried screaming it only screamed once I opened the apps yeah super helpful lookout as if I would use lookout 24/7 anyway then I tried a test message only worked once I opened the app so then I canceled my premium subscription then the scream turned on after 15 minutes the phone slowed down and I had the force shut down the phone to get it to stop this app is just slow JUNK!

I like it because it is user friendly!

I ordered this service today, and already it has helped me. I thought $9.99 a month was kind of steep, but the functionality is great, and it has many helpful features.

Mi chiquito 😘

After a few successful test runs, this app has not successfully located my device once. Very aggravating.

I've had this app installed fully on my phone for qite some time, it came as part of my t-mobile package. It does back up my contats and my pictures but it is'nt stopping hackers from getting access into my iphone and running their BS malware nor does it seem to recognize when these JA's are redirecting my browser to these hacked imposter fake website so I'm not sure what it actually does Security wise. It doesn't have any manual scanning function nor does it provide any statistical information about your phone, which I would like to see if not for any other reason than to know that the app does something more than back up pictures and contacts.

App is good but will not install premium on phone paid for it and will not upgrade on iPhone

⭐️⭐️⭐️⭐️⭐️

Thumbs up excellent! No problems with it!

The reason that I don’t give you five stars it’s because for several times I have requested authorization to change my email from gmail to iCloud because I don’t use gmail account anymore and you never send me a response you have authorization to send me notifications on my messages but I don’t know why you never responded for that reason I decided not to contact you again because before my next bill I going to try to look for another security company I appreciate everything you have done but it’s kind of irresponsible for a company never reply to a customer when something must be done to change any information

I’m paying for premium plus but it won’t let me upgrade from premium on my phone so I am paying for both.

Doesn’t recognize have updated version.

Turns on vpn too frequently, especially at home. Blocks all downloads from happening. I am on an ATT router and wi-fi. If this can be corrected I will give a different rating. I have changed to a Mediacom router and the problem still persists. A lower rating now exists until a fix of the problem becomes available.

Major failure

My app is not working right please fix it please please

U ask the password to my personal email Just to sign up. Hell no

Everyone should have this app or one that is as capable A must. To have security

Good insurance,.,

Awesome!

Hate bs

Downloaded this app so that my Apple Watch would alert me if I ever left my iPhone somewhere. I found that it does not vibrate, or send a Audible signal when I leave my iPhone, so is useless. I can use find my iPhone just as well as their app. It provides no additional benefit. It looks like all they want to do is sell their security and identity theft protection service. Too bad, as I would pay for an app that had this feature. Apple should have this built into their iPhone/Apple Watch apps anyway.

I downloaded it because I have a habit of forgetting my phone at home, and it has not one single time buzzed my watch when I got too far from it, despite this being an advertised feature and the sole reason I got the app.

My phone is already updated and it’s saying that I need to update it

Don't use the App. If the identity monitoring not working and no support from representatives. JN

And pics are gone when I did my up date ??? Not sure I want to keep this app running anymore really liked to have contacts and pics backed up as well

Everyone should have some level of personal security, privacy, and identity theft protection in this day in age. Lookout makes the complex world of mobile cyber security easier than anything I have ever experienced. Do yourself and your family members a favor and sign-up for their monthly service and get some protection.

Your customer service agent named Unique, professionally helped me with my issue and an efficient and quick amount of time. Thank you. Dawn Petrucelli

Only reason I downloaded this s***** app was because it was supposed to be able to notify me when I walk away from my watch or my phone when I have one device or the other and since they removed this feature from Lookout there is zero point to even using this app.

Don't use the App. I can't upgrade to Premium Plus on my phone

Great protection!!!. I recommend it to everyone.

Removed a great feature.

I just received a text message that claims lookout is setting up a direct connection. What is that about?

Good

I have not received my bill yet. My account indicates the I have the basic account but when I go to upgrade it say I already have premium plus account? What’s going on here? Martin Sornborger

Lockout is great to have works good on all devices works wonders so get it

D’Best!!!

The app is very proficient. However, when I tried to upgrade from Premium to Premium Plus is never upgraded—-and customer support is just a list of FAQ. Desperate to try to get a hold of someone for either my paid upgrade, or a refund the best I could get was to send them an email—-in the hope that this issue will be resolved. This is a nightmare as I don’t know if I’ve been charged for something that’s not activated or not being able to reach some sort of support to help me install or refund my purchase. For a program/app that’s supposed to ease your anxiety in the tech world this is a complete nightmare!!!! Shop other / similar apps and take a moment to serious contemplate before purchasing LOOKOUT.

Awesome app

I trust them to keep my life private

This app has warned me of potential danger while I am in apps ..It’s stopped hackers and in bed players..Would definitely recommend this app !!!!

Best protection!!

I have been using this Lookout app for years. They do a great job protecting my electronics. I will not operate a phone or IPad with out it. Love the ability to scan for viruses on demand. Love this app.

Happy Client For Over 10 years Lost And Found Phone Immediately and it was Dead

Since I’ve had lookout, It’s professionalism and service every day is very outstanding.

A good app

I’ve had this app for years no problems or worries. Only if they had some sort of support or emails to contact them. Now this new update is constantly asking about safe browsing...why? My iPhone won’t let me do this n I don’t understand why I have to do this. Support if there is any please explain.

I have had Lookout for several years through T-Mobile. They used to offer back up of pictures, your contacts, and call logs. Now, it no longer does! Where is all of my old back up material and why did you stop backing up these items and not inform the customers!

Says my email and password do not match. I’m setting up an account for the first time, how can they not match?

Will see if it works or not

The app persistently has an icon that tells me I have a message, but I’ll be d***** if I can find it. Most irritating.

When Safe browsing is on it shuts the internet off , i can not browse anything while safe browsing is on , what’s wrong!!

Won’t let me access appsIve downloaded to my phone

Yeah, this hear one Rocks out of the Box!

With the latest update, my account went from Premium to Basic. Subscription is paid for through Metro PCS. Uninstall/reinstall doesn’t work. Useless!!!

I give this app a 5 due to the fact that it’s so easy to work and it automatically searches for viruses etc.

Very effective and dependable security app for any device, I definitely recommend it

good to have but intel alittle to late

So far, Good

I have used it for a long time now and it has been super helpful protecting my iPhone and other devices from viruses and theft one thing that I hope they bring back is when someone types your password wrong 3 times it takes a picture and sends you an email of the person and the location

Very good at finding suspicious internet activities

All I have to say is I have been paying for plus.... and after 2 weeks it still is not activated

I subscribed to the Lookout premium service to protect my iPhones and iPads. When the App Monitor toggle missing from the security in the software setup, I emailed support many times over the past two days, my requests seemed to fall into deaf ears. No response. Very disappointed. Make me wonder if this is the only anti virus software in the world so they don’t care.

Turns on vpn too frequently, especially at home. Blocks all downloads from happening. I am on an ATT router and wi-fi. If this can be corrected I will give a different rating.

Great Great Great

I AM COMPLETELY SATISFIED WITH THIS APP!!!

Thank you so much. Good job.

Today , when I looked at lookout in security , it wasn`t there.Why?

Has been great premium plus should be offer to long-standing clients

I’m just saying it’s a overall good app however it needs some updating or upgrade to it when it started it’s going well then flickering a bit after a few days of activity. I’m sure it’s worth the time of purchasing overall again...

I subscribed to premium and then plus within 48-72 hours and I have all my premium access but not my plus. I’ve had lookout for four years and now I’m having second thoughts. If I’m not able to get the plus package, then I want my money back. Still waiting for a response from someone.

Very happy to see browsing added. Very pleased with Lookout notifications.

Been trying to cancel this & it keeps charging me! These people are unreachable! Going to file a complaint with my bank.

The only reason I really wanted this app was everywhere online it said this is the only app that will alert you on apple watch when you are too far from your phone. They took that feature away and now it is basically useless, find my iPhone does the same thing already. Please put that feature back in for a better review.

I downloaded this app years ago, but decided not to use it and deleted it a couple of days later--mind you, I haven't had anything to do with it for a very long time. Now, in the last week, Lookout, Inc. has put through two $29.99 charges to my credit card just days apart. Fortunately, my card issuer's security department has reversed them and blocked future ones because of "a high number of questionable charges coming in from this merchant." Has this company become a scam?

Not what it use to be way less! Garbage now days!

Ridiculous. This doesn’t fill me with confidence. Do not trust!

I will not update and continue with the one star until the proximity alerts are reactivated.

I subscribed to premium and then plus within 48-72 hours and I have all my premium access but not my plus. I’ve had lookout for four years and now I’m having second thoughts. If I’m not able to get the plus package, then I want my money back. Still waiting for a response from someone.

Our office is in the same place as their in SF. I know these people live and breath security. I run a cybercrime investigations team for a financial institution and have done so for 20 yrs and I picked Lookout because I talk to them and know their commitment to this field. Some of us have a passion for trying to make internet and tech safer. These folks are included in that. Good people great product.

Really does a good job at keeping your computer and OS safe and runny at full speed.

Lookout premium keeps telling me I have to turn cellular data on because it needs permissions it is on but have no safe wifi

I reset and I pay 9.99 per month and now it is not working premium, going to cancel

When I was making a new account the login message kept saying that to my email and my password did not match even though they did. I was still not able to create a new account. So the app never got get up.

No live support rep is available since I had trouble accessing my account and trying to edit to the right email address!!! 😡😡😡😡😡😡

I subscribed to premium and then plus within 48-72 hours and I have all my premium access but not my plus. I’ve had lookout for four years and now I’m having second thoughts. If I’m not able to get the plus package, then I want my money back.

I already contacted identity protection customer support because of some weird stuff going on in some of my accounts. Some of my info was on the dark web. They told me what to keep an eye out for and helped me learn what to do if something truly bad happens to any of my accounts. Recommend highly.

Keeps sending message my device is lost.

Awesome

So far so good. Thanks

Upgraded to the paid subscription recently because of the new features but the safe browsing is almost always yellow and indicates it is “trying to reconnect”. Then it will go green and everything seems ok. But why the false positive? Why the problem connecting when I have a very fast fiber connection?

Good enough for what I need. A very NON annoying app, just does its job

Overall, the app is perfect, but it needs bug, performance must improve, the lookout app does have a very high battery usage that needs to be addressed, and optimize the app to fit iPhone X screens. Oh and for future updates to this app may I suggest adding a send feedback option in the app so in that way we as customers can give you guys feedback based on the experience of using the app

How am I still stuck pnprieium not plus 11/14 bought top of line yes isle this $130.00 but no credit for premium Works if these a holes would stop closing my security after I paid $130,00

I decided to give the Premium Plus a shot. I have both iOS and Android devices; the premium upgrade worked on all the devices associated with the account. Given the cost, It would be nice though if the device limit was doubled. All the features worked as advertised and was notified of an account breach that I had not been aware of. Definitely recommend if you’re not price sensitive.

Lookout Premium has saved me on more then one occasion - and with the immediate help of their highly trained and professional Suport Team, I was expertly guided, step by step how to recover, and always be safe against vulnerabilities — having Lookout now makes me feel like I have national army protecting me.

Cuz it sends your lost alam

I got charged $2.99 but the app keeps saying Unable to validate purchase. It took a few hours for it to start working. But seems to be working great now.

I’m just saying it’s a overall good app however it needs some updating or upgrade to it when it started it’s going well then flickering a bit after a few days of activity. I’m sure it’s worth the time of purchasing overall again...

The app keep sending me an alert that a SIM card was removed from my phone but nothing of the like has happened. My phone has not been out of my view for that to happen so stop with the false alerts.

It’s frustrating it’s worked a few times but NEVER. In a pinch!! Registered more lost iPhones than tracked. Just saying .

I have requested more than 10 times for you to allow me to change my email from gmail to iCloud unfortunately you never responded to my request very disappointed with the way you treat some customers I have read several comments many of them are bad maybe you need to improve your customer service I plan to stay with lookout for know but I’m going to move to a different security app before my next bill

Lookout has stepped over the line! Now, there is a big red number that “requires” attention for a specific aspect of the service I DO NOT WANT (Lookout’s ‘find my device’ - that totally duplicates Apple’s ‘find my phone’ app). I have “turned it off” in the controls, but the software continues to ‘notify’ me with the big red number on the app. If those big red number ‘reminders’ annoy you, don’t download this app that the developers will offer no option to turn off. I’ve been using this app for several years. I am now deleting it, once I finish his review, because the big red 1 will not go away. I guess it will be gone, now!

Thumbs up excellent! No problems with it!

Let me tell you a story , when I was on safari my iPad said I had 2 viruses.And I had four minutes to get a protection app.I got lookout and couldn’t protect the iPad and I had to update it. When I upgraded it ,it said security secure.How to access location:go to settings go down until you see lookout and in the right you’ll see location and turn it on

Help please call me at (469) 456-3522 Monica Eastridge

ABSOLUTELY THE REAL DEAL!! Get this app and pay for the premium, sit back and get ready. You will be shocked. Thank you Lookout for delivering what you promised and more. I called about an alert and spoke to Patrick.. he is phenomenal!! GOOD JOB LOOKOUT!!

The option to backup contacts is no longer listed or available any longer. That’s what I mainly use this app for. My carrier tried to resolve it, but advised me to contact developer directly. Here I am. Please offer this option on the FREE list. Once that is back, my rating will go up. Thank you.

Annoying

Fnns

I have repeatedly responded to have a name removed from my account. It is still there so I will be canceling my account and trying. New service! Pretty disappointed This has been an issue for well over 5 months

How am I still stuck pnprieium not plus 11/14 bought top of line yes isle this $130.00 but no credit for premium

I have it on my phone and iPad. Absolutely love it. Best security system I’ve ever had!

No backup anymore. Useless!

No alert when I’m about to be disconnected from my phone. No

Well designed. I am not sure how I got along without it.

Why doesn’t the permanent icon appear on my iPhone XS Max?!!? Also,why doesn’t the key symbol also appear for VPN,on my iPhone XS Max?!!?

Really enjoy it's keep me safe although some one had hooked on to security here and I had to start over keep up good we ork

Keeping it short n sweet....this is outstanding and to this day ,(so far), all is well!

All Support offers is frequently asked questions (FAQ). I have been a Premium member for years but trying to change my iPad from Basic to Premium is frustrating at the very least. I changed my main email on my iPad to my gmail account that Lookout is registered under (as recommended by Lookout) but the Lookout app won’t let me change the email address on it. Other than being stuck with the Basic version on there, it’s been fine.

I have had this for three years now it runs flawlessly in the background and does everything it makes me feel very very well protected

I paid for the premium plus service and yet I am not receiving that service. That is called fraud and theft. BEWARE OF UPGRADES!!!!!

Kind of hard to REGISTER when you can’t! I enter my email address then it says Password, then I get a box that says “ EMAILS DO NOT MATCH”. Deleting this after trying for 1/2 hour!

Great app!

has no apple watch option, some review website state you do.

This app is excellent in keeping my devices safe!

I started using Lookout, many, many years ago. Back then there wasn’t anything like it on the market and it was worth whatever I paid for it back then. Today, I don’t think it is worth it. I have to disable breech report because it will notify constantly, on the same one! Every day for over a week, being notified that Facebook (for instance) has a breech. Also, it tells me 12 times a day that my WiFi is safe. They need to correct their issues before expanding their service.

wonderful application everyone should have

Disabled safe browsing but wants to keep installing the VPN profile. This profile stops my own VPN working if it's installed. It asks me fifty times a day to install the VPN profile. This app shall be removed soon if not fixed.

You almost forget that it’s there doing what’s needed to keep your personal info safe. The app is not drowned in adware or annoying pop ups. It’s features are easy to glance at and use.

Can’t find a lot of people that live in my area

I received an alert from the app saying my operating system had been modified. I contacted Apple support who told me this was a spam message. There’s no option in this app to contact app support on this.

A great app that keeps my iPad safe and secure. I love it!

I was wondering why my battery seemed to be depleting so fast and I ran across the battery usage indicator and it said Lookout was using 65% of my battery even though I NEVER opened the app. Needless to say I deleted Lookout and my battery is now holding a charge much longer.

I pay for this service every month! With the most recent update, it will not let me login to use it! I even went as far as resetting my password AND uninstall then reinstall! Very disappointed! I have all the current versions of my operating systems for my devices!

I’m not gonna let this app take my rights to be in a class action suit read the fine print

A great service that always makes me feel a bit more safe in these uncertain times

Used lookout for years since they first came out. Used on Android and iOS works great on both!

And pics are gone when I did my yo date ???

Nice and and gives you the warnings you need and monitors safe apps.

So far so good

System advisor says my operating system is out of date. I am running IOS 12.1 on IPAD MINI 4...... This software LOOKOUT is really a waste of money and a big joke... Do not waste your time or money......

LAME can’t even run a scan and it didn’t rid who hacked into my phone. Boooooooo

when you enable safe browsing the VPN implementation is so buggy that every time i transition from Wifi to LTE my internet becomes useless... i will cancel this subscription immediately. AVOID

Been using this app for years. Never any problem and always alerts me to issues.

Nice first of all it’s free; then second that it protects my identity as well. Glad it’s option when I can’t pay.

I have had this app since 2012 and now that I need it I am having difficulty finding my tablet. There is no way to reach a person to speak to, only the FAQ section. My tablet is turned off so it can’t be located. I have enabled the scream and wipe feature but don’t know if it will work because it’s an older android. Will be looking for a company that I can contact personally in the near future! Very disappointed!!!!

This app protects the phone from malicious websites. Well-done, team.

Crooks!

This app is a scam

I have the premium version that only cost $30.00 a year. My wife and I have had this on our iPhones for about 18 months and while other friends of ours are dealing with viruses infecting their network, routers or modems, we’ve had none. It lets you know the network/URL you are visiting is safe, or warns you it is unsafe and you then have the option to continue or not.

Really good easy to use app for good protection

I like the way it works so far

Ever since I started using this app I have had peace of mind. When I needed to speak to a customer representative, I received excellent service and advice. Thanks, Lookout.

I originally installed this app to notify me if I walk off and forget to pick up my phone. All it takes is one time of leaving your phone behind and realizing it when you get halfway across town and frantically going back to get it. This app no longer supports this feature and is totally useless to me now. You would think Apple would have this feature built into their iwatch/iPhone. Hopefully one day they will.

Lookout is by far the best security app available for iOS. The latest feature, Safe Browsing, seems very promising!

It is irritating the user isn’t able to select all portions of the application to disable. If the user doesn’t want locate device enabled, then allow for this instead of disallowing and displaying annoying notifications.

Must have app for mobile security. Easy to use and great features.

I downloaded the app opened it. You have to sign up for an account. I tried. I was told to try again later. I did. I was to my email and password did not match. I not sure how much I will like this app. Right now I don’t.