Google Authenticator App Reviews

Don’t listen to these faulty reviews haha.. this app is so helpful when I need to validate 2 factor authentication. There are easy steps to use this and I definitely recommend this to everyone!

Come on people! This app can literally be navigated by an infant, yet I’m seeing One star reviews saying they are having problems navigating an app made with the complexity of an IPhone button interface. There are like 3 thing you can choose in the main screen, of which one doesn’t matter. The other is for scanning, and another for editing already scanned barcodes/QR code. Literally all your codes are in the front page, and if you lack brain power then that’s on you. Any ways app slaps, and it works with a simple finesse, that even the dullest of knives can use( or at-least most). If you need to transfer your account info, then look at the others program’s FRQ. Since it is not google’s problem you broke/lost/replaced your phone since they didn’t ask you to get the 2-step verification the other company. And I know I’ve replaced my phone 3 times.

Gimme my mf thermite skin

I tried logging into one of my accounts in an app and it says I need my authenticator password thing but I never activated it for this particular app. I then try to put in a code I have activated for another account with the same email. Nothing. I try registering the account into the authenticator so I can get back on to it, but no, I need my authenticator code to register it into the authenticator. Now I'm stuck out of this account with absolutely no way of getting back in. This account was really important to me and I spent a lot of money on it's particular software. Now I have to make a new account and start over with absolutely nothing. Thanks a lot.

I can’t stand being force fed to use apps that I don’t want to use.

This app is incredibly frustrating to use. When the stars align, and the planets enter retrograde, you just might get your code to work, and from there it’s easy. But getting to a point where the code will work is a nightmare. I cannot stress to you after using this app and logging into an account 34 times, yes, 34 TIMES, how irritating this app can be. Don’t try and tab out of the app, open up another browser and put in the code; for it will have already changed the code. Even if you are fast enough, it will still change it. I attempted to remedy this by turning off time-based codes, to no avail, because it just puts it on an even shorter timer where the numbers appear for about 3 seconds, then turn into dots. When you click on them again, you are given new numbers. This makes it not only a time constraint to pull off a code, but an EXTREME hassle. I don’t understand why we left the days of having a security question. Instead we are forced to suffer through clunky apps that are barely functional in the easiest aspects. Not to mention, I don’t know how they made such a simple menu so confusing (it’s not like I’m old either, I am far from clueless about technology and this app with about 4 buttons STILL confuses me.) I would absolutely not recommend this app to anybody. This was a fantastic idea in concept; but it was executed incredibly bad.

I’m just mad that Ubisoft made me download this to make sure I wasn’t cheating on siege 🤬

I recently got a new number and now I am trying to update my old number, I need to log in and it asks me for the code. So I go to the app and type in the code and it keeps saying it is not working!!! Therefore I can not get into my account. I HIGHLY suggest you do not use this app and just create a very strong password because this is ridiculous, how am I supposed to get my emails now if the code is not working and my number is my old number that isn’t working anymore on my phone.

I read a review that said that it would be better to implement a touch id or pin to access the app, this would be nice since leaving your phone unlocked will give anyone access to accounts, other than that I think it's great. They even give you access to codes in case you get locked out of the app

I have the game war thunder and it tells me to use this app to sign in yet while I’m putting in the code it says that it is wrong or the time is wrong. So when I go to the gajin website for help it’s tells me to go to the main settings and sync time or something like that, anyway, there is nothing on the app that says to sync time or do anything except Send feedback, Terms of service, Privacy policy, and Legal notices. So either there is something wrong with their information on how to fix it or there is something wrong with this app.

Does not work. Selecting "Begin Setup" crashes to home screen.

Really, really needs Touch ID/Face recognition for security if phone is lost or stolen.

It’s 2018

Purchased a new phone. Did an iCloud backup on the old phone and transferred all settings. However, to my surprise none of the 2 factor codes that I had in my old phone were moved over to the new phone. All these 2 factor codes need to be stored in a cloud or google drive so it can be easily restored or transferred? Am I missing something here?

After backing up my old phone, and restoring to a new phone, more than half of my configured accounts disappeared from the app.

As the number of 2FA providers grows we definitely need a way to organize logins. It gets really unwieldy if you have personal, side-business, and employer codes for the same apps. Please add support for folders.

I am only able to authenticate with 1 login only. I must uninstall and reinstall each time for each login. This is terrible!

Since the iOS 12 update the google authenticator app does not work on my iPad.

Thanks, finally!

That took way to long to add support for the iPhone X.

I enter my code for my Ubisoft and it says it’s not valid.

Its been 2 years since authenticator was last updated surprised no one talking bout that....

I recently had to restore my iPhone 6 (I know, I know) from a backup, and while GA retained some codes, it erased most non-Google services (like Tumblr - I know, I know), some of which do not provide backup codes when this happens.

The storage of the private keys is overkill. It makes it nearly impossible to transfer them to a new phone. As far as I know, there is no easy way to do this.

This is useless I lost all my tokens when my phone broke and ended up being blocked from most sites as The app doesn’t back up to the phone or iCloud Use last pass Authenticator or Microsoft Authenticator

How is this not Touch ID enabled??! Or at-least secured with a basic pin?? It surely doesn't require the phone be locked, and it lists all the places it’s used this right up front for anyone to view. So if the phone is not locked (shame on you) and is stolen, bye bye accounts. Come on Google, you are better than this.

This app hasn't been updated in two years. It still doesn't have a dark mode and the app doesn't support the iPhone screen resolution which is sad. The app works great but needs updating.

Garbage Removed the option to time synch, making the app useless. If it is even a second off from your phones time, it will never work. Blacklist the spamhole

Does not give any instructions! I hate it

I’m trying to resync the apps time but due to there not being a “Settings” tab, this app is pretty useless.

No way to contact support. Cannot seem to get a key to add my Apple account in Authenticator. How do you add it? !!!

This app really need password (touch id or face id or pass lock ) please add ! 🥺

Good

Locked out of all my accounts with new phone. Thanks a ton 👍🏻

thanks to this app, i got a fortnite dance

Switched to Microsoft’s Authenticator since they actually bother to update their app.

While the app is great to store all you two-step verification codes for all the services that offer that option in one place, the app is not great. The application tends to duplicate account codes when adding a new account, the rearrangement of the accounts is tedious because it’s very unresponsive, and there are no push notifications where I would receive the code in my notification whenever a code is requested instead of having to open the app every time, something which other apps do offer. Furthermore, the app does not store the accounts on my Google Account; something which would have been very useful for someone that gets a new phone or has multiple phones. Some haptic feedback in the app would have also been good. Overall, the app has been an unpleasant experience for me, mainly since I use it a lot. I’ll look for another authenticator app.

I tried enabling 2fa on one of my accounts but it didn’t accept the code. I tried many times but it still did not work. Please fix this.

Same story as everyone else on here it seems. I got a new phone (same number, upgraded iPhone) and now I can’t get into the app that allows me to get into another very valuable site to me. I pray I can recover my info on the main site I’m trying to access. Otherwise this issue of not being able to access my main account is going to cost me thousands of dollars 😠

I've been using this for a while but traded in my old phone for a new one. Can't figure out how to get back the old qr codes, why don't they make it easy?

He else came from Fortnite

Google needs to update this app desperately.

This app does not persist through iTunes backups. If you break your phone and restore to a new device, all your codes will disappear! Write down your backup codes somewhere safe. The unexpected WILL happen. Be prepared for your phone to break/get lost/shatter/get stolen.

Time to boogie

Who got this just for fortnite emote

Don’t mind me. Just here to get the new boogie down emote

It worked to authenticat

Don’t use this bs all I’m tryna do is scan this Fortnite code😡

I need that fortnite dace

Every time I am put it a code from the Google Authenticator, they were all wrong. I lost three of my Gmail accounts, and had to recover in total, six of them. I am so frustrated over the last eight months with calls to Apple and my carrier, with them looking at me like I’m crazy, just to find out that’s an 18 -year-old another country has hacked the Apple software. This is so frustrating that I’m switching to Samsung and I’ve had Apple for the last, while since I’ve had a smart phone. All of my codes from the Google authenticator app have never worked.

I have been using the google Authenticator for many years without any issues. Today I added a new entry using the code scan and that created to entries showing the same name and codes. I thought I did something wrong so I deleted the entries and tried again. This time around I the entire quadrupled. It’s scary to think that the app that I use to add more security has such a silly but and makes me wonder what else might be broken. Something a lot more security breaking.... The lease fix to restore my trust in the app!

Please update this app!

Hello all, I just used this app to set up multi factor authorization for a Synology nas network drive so that I can more securely access this drive. The installation was easy. The setup with the Synology drive was easy. It works great. I now have that additional security layer. Very worth it.

Not sure if it is because of iPhone 5s. The qr code scanner doesn’t work and have to input manually

The app works great but 2 years with no update and no Touch ID support? Please give us this feature :-)

Trash, no way to find menu to time sync it, keeps you locked out of everything you have.

Update your app Google

Too long without an update.

Always tells me that the code I entered is incorrect. Have to use the recovery codes 100% of the time. If I could give it 0 stars I would. Fix your app google!

I switched phones and seriously it’s impossible to figure out how to move this app over. I don’t have a login I don’t have any sort of lead... please can someone help me?!?!?

Does exactly what it says it does, but we need Touch ID/PIN protection, and maybe Google Drive backups so we don’t lose codes by changing phones.

App doesn’t reach down to the bottom or top of the screen on my iPhone X. Resolution is also pretty low. Needs to be updated. I’d have expected better from google.

I'm currently locked out of every account I used google authenticator for except gmail... go figure! I can't find any solution for my problem

Most recent reviews suggest that this app is bugged, though the latest patch must have covered everything, or it’s something out of Google’s controls. As long as you read directions and don’t work ahead of yourself, using the Google Authenticator with whatever it is you are using it for is one of the easiest and safest ways to log in to almost any network or software. 5 stars because there is nothing wrong with it.

I had to get this again because my other phone broke beyond repair and to get started again it wants me to type my email and a key code in order to get the Authenticator to work, but I haven’t been given any sort of code at all and I can’t do anything with this, why make an authentication app that’s impossible to use?

A recent iOS update led to my phone being temporarily reduced to an expensive brick. Thanks to iTunes no longer backing apps up, it forced me to redownload GA. Irritating, but whatever. Tap the icon. “This app is no longer available on the App Store.” If that’s the case, how am I able to leave this review? As Sterling Archer might say: eat a whole bag of ****s, Google.

Wondering why I ever downloaded this app. If it is supposed to support new phone transfers, based on all the negative reviews, it screws the users. If you won’t fix it, at least explain in the app description what the app is and isn’t supposed to do. This is the least descriptive app listing I’ve ever seen.

probably lost the Google priming key, but the program provides no clue what’s going on or where to go from here as one finds oneself at the opening screen unexpectedly for the first time in years- I’m lost, certainly.

USER BEWARE! NOT USER FRIENDLY, AND CONFUSING TO SETUP!

Why do I get I Message that it’s not longer on the App Store. It’s my one of the best authenticator apps I have tried so far. Please bring to back.

Overall, Google Authenticator is simple to use and does what it's supposed to. There are a couple of missing features that would significantly improve the app, however. First, some form of authentication protection, e.g., a PIN or Touch ID, before the stored codes are shown. Second, dependent on the quantity of entries one has stored, it can be cumbersome to search for those that are less frequently used. The addition of a search and/or sorting function would alleviate this.

Good till you need transfer or add to another device to use because you can’t find where the settings is. I can’t find back-up codes or other info to set it up in a new/ another device. Compared with Authy, Authy is much much better.

I use this app for most of my accounts (except those like Yahoo & my bank that do not support true 2-factor authentication). Since I am often not near one of my computers it would be nice if I could take a screenshot of the page with the authentication code then import that from the camera roll. I trust the security of my phone a whole lot more than a computer that is not mine.

Information we get from your use of our services. We collect information about the services that you use and how you use them, like when you watch a video on YouTube, visit a website that uses our advertising services, or view and interact with our ads and content. This information includes: Device information We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Google may associate your device identifiers or phone numberwith your Google Account. Log information When you use our services or view content provided by Google, we automatically collect and store certain information in server logs. This includes: details of how you used our service, such as your search queries. telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls. Internet protocol address. device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL. cookies that may uniquely identify your browser or your Google Account. Location information When you use Google services, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide Google with information on nearby devices, Wi-Fi access points and cell towers.

I am not a novice at this. Tried to enable with Mail Chimp on my iPhone. After 8! tries, I’m giving up.

Literally just like that all of my MFA codes disappeared. I have no clue what happen. I used it daily for work and just today Google Authenticator removed all of my codes. :-( Note: if I figure what caused my bug I will update my review. God help me now.

When restoring the backup of the previous iPhone to migrate to iPhone8, app lost all accounts with no means of recovery. App is not safe. App has no support. App should not be used. I switched to Authy, multiple device support and backups!

Enough said.

filter or search functionality needed to quickly locate sites when managing many sites.

Maybe devote a small slice of time that you spend on rolling out different chat apps and breathe some life into this severely outdated App.

I switch phones A LOT. There is NO way to backup keys so each time I reinstall I have to rekey VERY complicated 2FA keys. This takes hours and sometimes days to have the keys regenerated. Hey morons, listen to your numerous customers who are asking you to provide a way to backup the keys. Dumped for different application.

Need help with Google Authenticator and there is no way to contact or phone support.

Terrible APP- DOES NOT BACK UP TO THE CLOUD, you will lose all the accounts in your Authenticator, recovery codes do not work! Google you are a bunch of lying thieves.

If you get a new phone and don’t remember your key your out of luck.

I use google Authenticator everyday for multiple apps. It needs a way to reorganize the list. Biggest feature missing is no Apple Watch interface.

The app is as beautiful as we expected. But we need a Backup option for the Two Factor entries. Last time I accidentally reset my phone and my TeamViewer 2 Factor was set with Google Authenticator. I couldn't recover my account as I have lost the recovery key. If and only if we had a backup/auto backup option in the authenticator app. Please try to understand our problems and bring us a good solution and let us love your apps forever. Thanks in advance.

Rubbish if you loose it or change ur phone thats it, its over

Typical of Google to forget/ditch (?) a simple but needed tool such as this or g** only knows what happened. Probably “couldn’t harvest enough personal user data” was the reason...

I will give 5 stars as soon as it supports iPhone X

Stay away from this app. If you ever restore your phone, you will lose everything. Even from a backup.

Lost my recovery codes and can’t access the app, very frustrating and time consuming.

Great app, but is still letter boxed on the iPhoneX would be great to use up that screen real estate since I've got a bunch of 2F codes in here now.

Let me just say... WORST APP EVER! Just recently reset my phone, go back to download Authenticator and guess what - No getting your codes back! Now i can’t log onto some very important financial sites thanks to you, Google.

Needs support for full screen on iPhone X

I kept trying the different codes that popped up, but none of them work.

This doesn’t have face ID neither this app has been updated for iPhone x

My phone totally died after an accident and I lost all my codes to my bitcoin and other accounts!!!! How can I get access back to my Authenticator so I can regain access to these accounts??? HELP

Idk why people don't like this, it works perfectly

So on my old device this Authenticator worked with the codes. But when I switched over to my IPhone XS its saying that the codes are invalid. So now I can’t have an Authenticator on my computer game. My game keeps saying to check my time on my phone to see if it’s correct. But it is correct. And I guess until it’s fixed I’ll keep this at a 1 star. If it gets fixed then I’ll change it.

The fact that its not cloud based and doesnt transfer over to the users new phone is rediculous. I would expect better from google. My phone screen cracked and now im basicallu s****** because theres no EASY way to transfer to transfer all my autheticators or whatever the heck you call them. This app is pure trash.

Honestly, this feature is absolutely essential to security. Even if I have my phone protected, I want this important security app protected at another layer.

Adding my voice to the choir-how is google neglecting the use case of transferring to a new phone?

Had a few services connected to Google Authenticator and one day when I went back to use it, it was like I had never used it before. It asked me to log in and set up new 2FA codes. As you can imagine, resolution to gain access to my accounts tied with authenticator took forever as all of those services wanted emails with proof that I owned those accounts. It doesn’t inspire confidence when your account can just disappear out of nowhere. This is probably a one off for GAuth but it was enough to turn me away and have me look at Authy just now. Thanks but no thanks. TouchID still lacking makes this feel like any other Google product that eventually falls off and loses support. If you’re concerned with your security and require a solid 2FA app, look elsewhere.

The Google Authenticator app is a convenient app to use for Two-Factor-Authentication. (2FA) However, there is still some work to be done to the app. First of all, we need biometric authentication before you can open the app so that if you leave your device unlocked, someone can very easily access the 2FA codes without much trouble. As someone else pointed out, this is a really big security hole that needs to be dealt with. But other than this, it’s a pretty good and simple little app. Just needs a bit more security put in.

Great app until I got kick out of it, now having a hard time signing in.

Once you learn how to backup your 2FA codes all 2FA programs really end up on the same playing field. It’s just a matter of getting around the learning curve. I’ve switched 3 different phones between android and iOS and have never lost access to any account which requires 2FA! This free program offered by google is easily 5/5!!!

Works like it should, have never run into a problem of my authentications being deleted...but that’s why you save the pneumonic code as well as the QR so you have a backup.. like lol? No failsafes?

Great app! Only thing missing is UI work & iPhone X support. Keep up the good work!

lost 1 or 2 (don’t know) snapchat account because of this app. just use authy

The basic promise of an app like this is that you need it to get into your accounts ... when updates trash the TFA data , as they have a few times with googles authenicator , you lose everything . In this case I’ve permanently hosed my teamviewer account thanks to googles broken upgrade. Stay away !

Absolutely disappointing

There are no directions in the app to explain what it is or how to use it.

Great product Iwatch support would be great a text to your watch depending which account your using like authy

I’ve been using GA for several years now to secure accounts that support 2FA. Have never had a incorrect code to login too my accounts as others claimed. GA works flawlessly for me. The only downside it doesn’t backup the tokens to the cloud but then again that would be adding unnecessary risk. Use a backup device as secondary so you don’t lose access to your accounts if primary device is lost, stolen or fails. 2FA is essential in today’s world and gives extra security that hackers can’t bypass even if they have your password.

If you don't understand this app, and don't think it does anything useful, then you probably don't need it, so don't low rate it just because you don't understand it. This app is simple and easy to use for an account on any site, such as a bitcoin exchange, which requires the use of two factor authentication. It's not limited to authenticating your Google account, which may or may not be something you need.

Google should update this app and compete with apps like Authy, Which is like 100x better than this, with google you lose everything if you lose your phone or even restore your backup on another phone, stay away from this.

90% of the time I use this I get an invalid code. To get one that works I have to go in ios settings turn off automatic time and then turn it back on and hurry to the app before it becomes desynced again. Annoying. Please fix this.

You can’t even backup all your codes. My phone broke and was unable to access any of the apps. I had to manually reset all my accounts to set up g2fa and still trying to get access to one of my accounts because of this horrible app. I mean it’s 2017 going on 2018 where security is a major part of our lives yet this app can’t deliver. People have many accounts with 2FA. The least you can do is have an option to download a back up key so you can restore them when you get a new phone. Take a look at the authy app. This is what this app is suppose to be. Disappointed.

This app works exactly as intended. I honestly don’t see the problems many people complain about that has led to a low rating for this app.

This is ridiculous how long it’s been since google has updated this app. This truly shows how serious the company is in regards to security. Please update ASAP with touchID/FaceID support and iPhoneX support.

Like many others, this app has severely put a hold on my business. I recently transferred to a new iPhone, restored my new phone from my backup, and Google Authenticator completely erased all of my accounts that were linked to it. Instead of offering a feature that would allow me to transfer all of my accounts over to my new phone, I now have to contact each site one by one to reset my 2FA. Totally unnecessary and overlooked by Google. Not happy!!!!!!!!

First and foremost, I don’t see any real point to this authentication nonsense being anywhere near the realm of usefulness. Additionally, I don’t know which app it’s setup with nor is it clear which barcode is to be scanned or where I’m pulling this “key” from for the manual entry. I am not the only one who feels this So what was the point really?

I feel like a total loser being led down this road. GOOGLE LLC you are suppose to be a leader. You do not even deserve one star. Why not make an app that makes sense? You want me to scan the barcode with the camera using the app? How do I do this?

Thanks to this app I’m locked out of an account for then next hour for giving me inaccurate codes. I have it for one account only so I only had one choice of codes to choose from so I know the problem wasn’t on my end. I’m not happy but don’t have much choice. That’s probably why the app is still non user friendly yet.

So far it works perfectly fine! I haven’t had any issues and I’ve been using it for 7 months.

This is a good app for what it does.

I use this to login to epic games

This app is minimalist to the point of being very confusing. I can’t even figure out what account it’s set up with

Add iPhone X support please

I’ve lost all of authentication tokens when my iPhone was erased. I Use Authy! It’s the best app that saves all of your authentication tokens. You will not lose your authentications tokens if you changed phones, did factory resetting. Don’t trust Google until Google can saves your authentication tokens. It’s free !

I’m really wondering why Google is neglecting any development to this app, the app data is not restored with my iPhone and this means O need to reset security for more 10 accounts!!

I don’t why a lot of people rate this app really low. Its only job is to give me the authentication code to access to the account. And that is the only thing I need. No phone number, no email needed. It seems like it doesn’t have a version for apple watch. I’m about to buy one, maybe I should switch to other authentication app that supports apple watch.

Thanks

What is going on with this useless app??

I have to reset all the settings. I can not retrieve the code, I'm missing my accounts. I hope to communicate with the technical support😩

A lot of reviews seem to be centered on phone transfers. Not sure what everyone’s issue was, I personally didn’t have any issues, even after a phone wipe. Just make sure you’re logged into Google on another device or a Chrome session and you can add the new phone without issues. I think it’s more of people not understanding how 2FA works. If you don’t have another device logged in, make sure to turn off 2FA before switching phones(or add your mobile phone to 2FA as well as a failsafe). However this app needs to get some TouchID support for further protection. That’s my only gripe. If you were to happen to leave your phone unlocked, someone can just open the app and get the codes without having to type in a PIN or authenticate with TouchID. This is a security flaw. I’ve submitted this issue over a year ago and here we are still without this feature (they haven’t even updated this app in close to a year). Please add TouchID support, strengthen up the security to this very useful 2FA tool. Or at the very least a PIN prompt when you open the app.

I like Google Authenticator because the Google brand is trustworthy. There are a few UI bugs, the one that bothers me the most is, after scanning some QR code, the entry gets added twice, and after I remove one of them, the navigation bar disappears. It has not been updated for iPhone X yet, so there are large black areas below and above—quite u*** to look at :(

Hard to believe it’s even made by Google. The opening screen just says ‘scan barcode’ with no explanation of what the h*** it’s talking about

Use Authy. Glad I still had previous phone. F.. google

I just upgraded phones and none of my accounts transferred. This wouldn’t be a big deal if I had one account, but I have 8 accounts to transfer now. Thanks google.

I got a new phone and while the app did migrate over my codes did not. Now I can’t verify myself. This is awful.

What a c*** product. Inexplicably dropped one of my accounts from the list, I think it happened when I changed numbers - so now I’m s****** cuz I can’t access that email account ever again.

For an app with such extensive usage in multi factor authentication, it needs Apple Watch support

I use my authenticator on one of my personal accounts and it’s not locked me out saying I have the wrong code after checking to make sure it’s connected to the right email and using the right numbers. Did the opposite of what it’s supposed to. Wish I never installed it.

There's no way to have a username and password for this or any other method to create an account so that you don't lose your information if you have to get a new phone, reset your phone, lose your phone, etc. You're just screwed. On the phone with the federal government for five days trying to get back into your account so that you can upload time sensitive data screwed. Don't get it. This is a poorly designed app, and based on several reviews that state this, Google doesn't care about fixing this. There needs to either be a master password so that you don't lose your data, an ability to link it a phone number/have security questions. Other encryption/authentication apps have one.

I’d like to sort the entries or see them in a grid— something to make this app friendlier— maybe a few colors?

Unlike other Authenticator apps, the google Authenticator does not support iCloud backup option if I formatted my iPhone, I have to setup it from the beginning

Didn’t work for me. Trying to set it up for amazon

I enabled 2fa on my fortnite account and the app was installedon my old phone and that phone broke so when i tried to login to my fortnite account it was asking for a code, i got a new phone now but i cant get into my fortnite account because i have no way to access a code.

I’m shocked by the user ratings and comments. Others should do their research on how these apps work before putting bad reviews for a app that is doing exactly what it is design to do.

Got the new iPhone XS and can’t sync the time for the app. Codes don’t work. Please help.

Please add backup feature ASAP

Lost my code for my personal wallet account and I can’t get back in unless I have my 2fa code but I sold my old phone and reset it they need to add a account option so it makes it easier

I am not sure whether this is generic issue if I try to scan qr code it doesn’t reads

Ok so i downloaded a code generator app that apple made themselves and i needed a key to get in, i tried twitter and facebook and it said they werent valid. I typed in homophobia as a joke to see it say homophobia isnt valid and it accepted it and gave me a generated code

Got a new phone and lost all my logins. No way to backup and transfer everything. What a mess now trying to get back into my accounts.

I use this app every single day to sign in to aws console. It works just great.

Do not get this app if you are concerned about security. This app stays open indefinitely and if you get separated from your phone it allows the person that has possession of your phone to view the last transactions you made, your username and the website name and a new access code to get into those accounts. This app does not allow you to delete or erase the last transactions. The app doesn’t have a password to protect the app. Anyone can click on the app and get most of your sign-in information.

I live multi factor authentication. I find this app easy to use with a few services I utilize. The only thing I wish it had was Apple Watch support, and a notification function to approve authentication requests.

Also had trouble with iTunes encrypted backup and nothing on my new phone restore. I had to redo all my 2 steps. Could you please add support to push codes to Apple Watch? Thanks!

It gives my life some meaning. But the app works exceptionally well. The QR reader is so fast you barely have time to frame it in the camera. I use it for my google accounts, as well as PIX. I’ve never had so much as a hiccup. I wish more sites / apps would allow compatibility!!

Thanks to this I got some free fancy boots on old school runescape must say this is a must need

Wanted to be extra safe and extra safe just turned out to locked out of everything because I have a new phone and this app didn’t install or update

I don’t understand how to set up this app. I used to use it for 2 factor authentication. After a recent update it requires setup again but asks to scan a barcode or manually enter a 16-digit key. I don’t know what barcode I’m supposed to scan or what key to enter to set this up. I tried to contact support but never heard back.

I've got more than a dozen of entries, and it's always hard go find what I need. Please add one simple search bar!

I find it s***** that you make people download an app involuntarily to play their video games.

I’ve never encountered such a poorly design application... theoretically, it seems cool, but in practice, it’s horrendous. I tried logging into my Nintendo account and for some reason needed this. So I got it, set it up for both my emails (this took forever, was annoying, and I got 2 because I couldn’t remember which it was... but I was sure it was one of them) and then tried entering it... nothing. Tried back up codes. Nothing. I went into the account and reset it, which was a pain, and tried again. Nothing. I tried multiple times of both types of codes and literally zip. I gave up. I wish that were the end of it. For some reason, all my accounts on all devices are signed out! It may be because I deleted some devices that said multiple weeks of inactivity, but the effected apps have been Google Photos and mail—applications they have control over and should notice if I log into it on one device or another continuously. Now, I’m stuck redownloading however many thousands of pictures and resigning into accounts. Hooray.

I had a couple of profiles setup. Got a new phone and my profiles are gone. Had to go and use scratch codes to get into accounts. Switched to Duo app that we use for work.

It’s good as long as your device lasts. If it becomes unavailable all your data is lost. There is no way you can back up, sync, or restore it otherwise. Do yourself a favor, use something like password manager with OTP support and sync/backup feature.

This app has no functionality on getting your codes on to a new phone if your old phone is broke or stolen. This has app has taken away so many things that now I can’t log into because of poor ability’s of being able to sign into your account on the new phone. I’ve got accounts that I can’t access now that have thousands of dollars in them. Very disappointed on the fact I can’t get my codes back and that googles help center is terrible and no help at all. You can’t even contact them to help you with the issue.

Always tells me I have the wrong code when I don’t. Don’t expect to be using anything you use this Authenticator for because you won’t.

I don't understand how it could have 2.7 stars, it works perfectly fine for me. Good app

What what can I say? it’s simple and it works.

I trade extensively on bitstamp and also some on coinbase. I used to use the app Authy based on a friend’s recommendation. All sorts of problems when I switched phones - even with their “secret code.” Both coinbase and bitstamp strongly recommend using ONLY Google Authenticator. You should listen to them. This is a flawless and perfect app.

I up graded my phone and I’m trying to sign back into this app and nothing. Everything that I had on this app I now have to find a way to undo because there is no way to sign back into this app and there are no steps on how to sign back in.

Originally I have added many app password for Google account, lastpass, Facebook, Amazon, etc. But after I changed my phone and re-install the App, ALL app password for 2-factor authentication has missed. The problem is backup function is only for the device but not related to Google account, so no way to restore.

would be nice if my auths saved when switching devices. since, y’know, I have a f***ing Google account and stuff haha. :)

Pleased add touchid

I have multiple things that have the same email, and I can't tell which is which because there is no names. Please make naming a thing

Having trouble using this app I’m putting the code it gives me kept denying me I think I’m having trouble using it it’s complicated

It’s trash.

Mi celular se hecho a perder y en ese celular tenia esta aplicación , ahora se me borraron las cuentas que tenía en la app y no puedo accede a mi tarjeta de crédito por que yo fui tonto al permitir la autenticación de dos pasos con esta porqueria de aplicación

How the h*** do I set this up on a new phone☄️☄️☄️. I have all sorts of incredibly astoundingly important things that I cannot access and I think I should be able to sue google over this is really effed up and you guys are in serious trouble if you don’t fix this immediately🤯🤯🤯🤯🤯🤯🤯🤯🙏

Horrible

I agree with other users. There’s no way to backup your configuration, sync to another phone or account or anything. If you lose or upgrade your phone, all your 2FA settings are gone.

Works pretty well

Update this with support for the Apple Watch and you get yourself a 5 star rating. (*—_-)/

With the last update, whenever one chose to update it asks for Apple ID password but the Apple ID that selects is not the correct Apple ID it uses the google account ID instead of the right Apple ID. I hope this will be fixed on the next version soon.

- Dislike phone transfer process, although not overly complex still a pain - why no touch / Face ID support?

Needs Face ID Touch ID iPhone X screen support

iPhone X support please

I forgot my account !

Easy to setup. Not locked out of any accounts. Fingerprint plz

The app is amazing but since I have both a phone and a tablet is there like a mode where I can sync the devices with the same codes because my tablet generates codes that don’t work but works for my phone. Thanks!

My iPhone was bricked so I needed to switch phones. Google did not migrate my old codes to this new iPhone and now I cannot log into anything. Need help. Very stressed out.

There is no way to transfer your authentication codes between devices.

It's literally a simple list but somehow Google makes it visually confusing. Bold line in the middle vertically with two smaller detail lines above and below. What were they thinking.

While always annoying, cumbersome, and requiring several tries to log in, this c*** app no longer allows access at all.

I had erased this app and now when I try to log back into it it says I need a code or barcode. When I try to sign into Fortnite it also says I need the 2FA code. I can’t get it because I can’t sign into the app. Is there anyway to sign back in ???

I had the exact same problem after switching phones. It’s a nightmare trying to figure out how to get the simple code sent! Use at your own risk. It’s terrible.

Sometimes it works, most times it doesn't. Gets very frustrating.

Used to work great until 2 weeks ago, had to spend over 2 hours with tech support and it still doesn't work.

I use this app for Discord, it’s awesome! I definitely love this app.

Man, F Patrick.

Cannot start up Authenticator because 1) I don’t have image and 2) don’t know key

No notch support, no Face ID support

The app itself works great.

It works and served me well for a long time, but I recently upgraded my phone which meant I had to go through every website that I was using this with and disable and then re-enable two factor authentication to register the new Authenticator app. This is akin to having to change every password for every site managed by a password manager when changing phones. It’s an awful experience and wastes so much time. Unlike other Authenticator apps, this one is not protected by TouchID or FaceID and does not give you the ability to recover serial numbers for migration purposes. Luckily for one site I had used Authy instead, I opened up the Authy app and it asked me if I wanted to add the new device to my Authy account, I tapped yes, tapped allow on my old phone and everything transferred perfectly. Every app/site that was using Google Authenticator is now using Authy and I couldn’t be happier.

I normally don’t write reviews but since I use this app a lot for MFA it is not useful for multiple AWS accounts because you can’t change the name of an entry after scanning the barcode... you are stuck with the name the barcode gives you and if that account is AWS then it’s extra difficult. When you have several AWS entries where the only distinguishing thing is a 10-14 digit number that is not visible on the web login screen... once you set up multiple accounts you’re kinda stuck trying all of the TOTP numbers until one works because the names are not distinguishable and not editable upon creation. A simple edit to the account name is all I ask for. If that gets added I’ll change my rating. For now, it causes me enough extra frustration that I’m spending valuable time writing this.

Agree with other user that this app should be as secure as possible to prevent hacking.

This is a really amateurish app. The toolbar disappears frequently, and the only way to get it back is to k*** the app, and 4 out of the 5 sites I've added have been added twice. While that's only cosmetic, it makes it that much harder to find the site I'm looking for. That issue was reported on github in September of 2016 and still hasn't been fixed. It might be less of a problem if I could reorder the entries, and if I tap the pencil (after restarting the app to get the toolbar back), it looks like they're meant to be reordered, but dragging what I assume are reorder handles just scrolls the list.

I can’t sell my bitcoin because it didn’t save the code I thought it would save on google

I don’t know why but google u know everyone uses this

I like this app but it would be better if it worked with Apple Watch.

I redownloaded the app and I’m lost. No instructions at all.

I recently switched phones and didn’t realize that all of my codes were lost until I actually needed them. Now I’m contacting different support lines to try and regain access.

I dl the app on iphone. Its starts with Scan Barcode. Which Barcode? Then i choose Manual Entry. It asks for Key? Which Key? How will it be used? On desktop, the instructions are incomplete and crytic.

Absolute nightmare if you’re switching phones, locks you out of all your accounts and takes 48 hours minimum to reset

I have this app on another iphone and it’s setup to backup via iCloud and when I do a restore on the new iPhone, this app has no accounts listed, so I have to resetup accounts backup but the issue is I’m going have to go through the resetup because I use this app on an iphone and ipad, so that they have the same codes and lists available on both devices I need to setup on both iPhone and ipad at the same time, since I don’t have my ipad with me currently with me right now, I have to do redo more then once, tho, and I have alot of accounts listed with this app, I wish the app would allow to add device use with accounts with 2-step verification without having to turn off and/or changing the code(s) of accounts for other devices. So this app developer might need to add a backup option to be used by a google account, so a restore can be done and won’t lose access to accounts to have been setup!!! PS: I don’t know why iCloud didn’t restore this app with all accounts listed. What a pain! 😡😤😭

The UI for this app is so poor that multiple numerical codes were being generated for each account I had associated with it. I tried deleting all of the codes and assumed new codes would re-generate when I used a service with Google Authenticator again, but instead I have to manually verify my identity for each account now. It’s pathetic that Google has so many resources and builds such an atrocious app compared to Authy. If at all possible use Authy instead of this.

I wish you’d add Apple Watch support.

Most people who start don’t know this, but Google Authenticator does not let you see the ID that generates the code after it’s been setup. Meaning, you can’t back it up. If your phone is lost or wiped and you have not made a backup, your screwed. You’ll want to do this now if you have not already. 1. Open every single website you have a 2FA and start over with a new ID. 2. Back up that ID in a safe place like LastPass. 3. Use a different 2FA app like Authy.

Just another devices that robs us of our autonomy

App works fine until you upgrade to a new phone, if you do you will lose all your tokens, the app will be empty! I have other authenticator apps in my iphone and they kept the data, GA was the only one empty after an iphone upgrade. I deleted thiis app and started using Authy for all my tokens. GA ahould be able to automatically mantain an encrypted backup of its data in iCloud, like many other apps do.

I felt like I was in a revolving google door. Google app, google sign in via safari, can’t find the code, forget it

It fails way too much, supposedly because of time out of sync. To top that up, there’s no button to re-sync it!

The only reason I have this app is for My Nintendo.

So I really like it for what it is, obviously you need to have your backup codes before you get a new phone or uninstall the app. It would be great if there was a version I could run on the Apple Watch though.

Why the codes keep refreshing they keep giving me new codes when I already have one.

Used the app for a long time with no issues. Then Tried to use the app with my new iphone but nothing transferred over even with a full iCloud backup. Waiting to gain access on one google account I can’t log into now, and there appears to be no other resolution for every single account I use with authenticator. Terrible.

I use iPhone se . when the token changes screen doesn't refresh . It still shows old token . I have close and open the app again to let it show the new token