Travelocity Hotels Flights App Reviews

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I have been disappointed that it is not at all intuitive to add a trip to the Apple wallet. Maybe I’m just getting old, or perhaps they want me to stay within their application.

App is super slow in updating my travel profile information. When trying to add my family members it takes forever. In addition, for the key required fields like date mm/did/yyyy, the app requires the slash marks but doesn’t populate then itself, which is very annoying. Also find the app super buggy when trying to look at trip information. I just added in trip details about where I want to go, such as hotel area for the place I am traveling, but it doesn’t save. It is very difficult to change the default (eg Cancun airport defaults to Cancun vicinity, whereas I want to change and keep hotel area to Riviera Maya). Also would love to be able to click a setting like, Only non-stop flights, to make mu searching more consistent. Long story short, is that the website is way easier and more efficient to use.

Had completed checking out then was asked to sign in and when I did, you deleted my entire itinerary!

Find the app to be useful and easy to use. Would recommend to all my family and friends.

My friend used Travelocity to book flights for me, and I can’t print my itinerary! I’ve tried everything.

I been to Jamaica,Guatemala, Puerto Rico, Honduras,El Salvador , Belize, grand Cayman Islands, several places in Mexico,Costa Rica and travelocity has made all these trips a dream come true love travelocity simplicity and wonderful reviews

Without writing a book here, in short Travelocity has always been our go-to place for reservations since way before smart phones for both business and pleasure. Probably placed our first reservation on Travelocity on a 486-66 that was cutting edge at the time. If it doesn’t work for you it’s “operator error”:)

The perfect website to book your get away trips. Using their app is a breeze- very easy and fast to use.

Travelocity, you’re the best!

A 15% discount was offered for downloading the app. There was no place to put the code in and my reservation is complete and my card billed. I wonder how many people don’t cancel. My hotel.com reservation is $50 cheaper. I’ll be canceling my reservation and deleting the app!!! Just feels dirty.

Could not find box to enter the promo code! Very frustrating! Please make it easier.

Always sending good deals on rooms and flight packages. Couldn’t be happier with my experience with Travelocity. Thank you for the service

It seems like the website is easier to navigate through and has cheaper prices for the same thing ? Very odd

Best booking app 🐐💯

Never buy flight insurance from Travelocity...it’s worthless!

Great Service

Went for dinner last night at about 6pm. Hubby had Crusted Parmesan chicken and spaghetti squash which were both delicious. I had the new filet and lump crab cake. The filet was absolutely delicious. Crab cake was mostly filler. Definitely NOT lump crab. The place was not very busy, yet service was slow. Server was pleasant. We have been there several times and food is always delicious.

Their customer service is great and get the job done.

This is one awesome app!

If you’re constantly booking tickets for kids, grandkids, in-laws and outlaws, Travelocity is the way to go. Holds on to all their data, so booking is a breeze. And cancellations are easier than in any other app I’ve used.

Not the best app

This app would be 5 stars if it included a car rental option.

I am trying to book an airline trip on this app and after the new updates it is not working. It is not working on my iPhone 7 and is also not working on my Samsung 5S.

All receptionist were good and provided good costumer service. However, the hotel smells bad. The breakfast is very humble. My 17 year old found a bug on his bed. I complained to the owner in the morning and asked that he’d change the sheets. We came back at 10pm and found the beds with the same sheets.

We get the best planned hotel stays and same day impromptu stays that meets our family 4+ star and higher hotels! Travelocity is our go to app for every stay away from home!

its constantly showing flights that are sold out and reappearing in new searches and after selecting the ones that are not sold out the prices constantly get bummed up. its a con. dont buy into it.

Be very careful. The booking is preloaded to charge you for all of the addons it can. If you dont manually decline they will charge for a lot of crap you dont want or need. For example - we got charged for travel insurance - didnt want it-but got charged for it. The one time I did buy it, had a death in family, and they refused to refund the ticket - no appeal! BS! Also once the booking is made/chg card number entered, app becomes much harder to navigate, easy to get hung up in them trying to get you to book hotel, book a rental car etc. not impressed

Very good with deals. Also great on promo codes.

After an app update about a year ago, booking hotels has become more complicated as the date picker no longer works well with voiceover. Fine app otherwise.

I love love this app .. easy and amazing...

Use this App for hotels, car rentals, Excursions, etc. great discounts and added bonus of coupons to reduce Costs even more. A very worthwhile Membership

I typically use Kayak but found a better rate on travelocity so I booked my flight and car online. Only to find out 3 days before I leave that only the car was confirmed so I had to scramble (and pay an extra $160) on a new flight. When i arrived to Nashville and went to Enterprise to pick up my car I find out the car is actually in downtown Nashville! I hear from the Enterprise folks this happens all the time. I will never use Travelocity again! And I would encourage others not to as well. Just use the company you are looking to work with - they can get you the same or better deal!

Good

I was supposed to receive 15% off purchase to download this app but after I found my hotel they blamed the hotel for not accepting coupons.

So quick, easy and affordable. Thanks

Most people use an app for convenience and ease of use. My first experience here caused me to ask my self Why use this app? I had a booking set up on their mobile site. Very easy to use. I then got a teaser advising me if I used the app I could get 15% off. I love a discount so I downloaded an app. After inputting my itinerary I went searching for the same itinerary. Not easy. Ok start w hotel. I input the specific name from their website and discovered the Embassy Suites by Hilton wasn’t an option. No explanation, nothing. So Why use this app? Don’t waste your time, the website is easier and has a lot more options.

I booked a hotel in time square New York and nowhere on the hotels bio did it say that there is a major construction going on next to the hotel. This is horrible. If I knew about the noise problems that other customers had been complaining about I never would’ve booked that hotel. Now I can’t get my money back.

I can find no way to add an itinerary item to the Apple Wallet or to Calendar. Also, trips booked as guest can never be added to My Trips, which means you always have to have the itinerary number to retrive the reservation. Probably I will uninstall this app.

Couldn’t be easier. Thanks

There is no way to search or book a one way flight with rental car on this app

I really enjoying using Travelocity. I mostly use for booking hotels. The prices are lower then other sites I have seen. The site is easy to use! Thanks Travelocity!

Why would you send me a code MOB15 for 15% off to download this app then have no field to enter it in????

Me fue excelente cuando viaje compre los toques por aqui

It's the 8th time I use this app for my trips to New York. Until this day I have not faced any bad experiences while using Travelocity. Cancelling a booking was really simple with no charges and it finds rooms that fit perfectly for a couple. I've enjoyed using this app, I really recommend downloading it if you are looking for rooms and discounts and specially finding places hotels near specific areas you are interested in visiting.

I had several updates that needed to be done and travelocity was one of them but it won’t complete loading

Love this app!

My wife and I have never been let down. Great site. Works every time

If you book a flight through this app with an airline that code shares with other airlines, you will receive no info on the other airlines confirmation codes. This prevents you from being able to use online checkins or seat selections.

The application should be updated to save searches and also give save the filters when the user has to change the date during the search. As is every time the user looks for another date she has to start from the beginning.

It is an annoying waste of time being asked to fill out a survey every time I use the app

The most consistent travel app I have used. Comprehensive, easy to use and performs well.

Just got a notification from the app advertising Black Friday deals. Deal breaker. I’ll just use the website.

Easy to use. No problems. Many discounts and coupons.

Travelocity, wander wiselly? More like tireless-ly....only after I purchased 3 or 4 deals, did I realize one could register using Facebook! I have 3 or 4 emails associated with different parts of the trip (my mistake), but once you associate the trip with Facebook and sign out....you must do it all over again every time you sign back in. This will be a headache for sure!

The picture taking functionality with the gnome is so much fun. It’s like the gnome is part of your vacation! Taking this app to all my trips.

I am in China and had to change hotels. Went to Tripadvisor and was redirected to Travelicity to complete my booking. Needed 2 rooms for 2 nights. Booked, paid. Received confirmation. Did not read carefully(shame on me) for 2 rooms for 1 night! This has happened to me before on flight dates getting changed. Costing me 1) aggravation and 2) money Travelocity: there is a BUG in your code. This should not happen without an ‘are you sure you want to change your dates?’ Do yourself a favor: bypass and go directly to the hotel/airline websites.

My parents had flight issues when they traveled to Europe and Travelocity didn’t do all they could to accommodate them, when they could have done more.

An hour later still trying to check in to my room. Contacted Travelocity and they contacted the hotel to find out what is going on. Travelocity assured me everything had been worked out and advised to continue with my reservation. The call was even escalated to a supervisor. Even after the supervisor call, I went back to the hotel and received the same response and a higher fee for a room I did not reserve. There was no transparency on the website and the hotel insists they are a first come first serve hotel. This was listed no where on the website. First booking with Travelocity was a fail and a bad experience. Now I will be going back to the other travel apps I use to book rooms. I’m very disappointed with the experience.

Travelocity outsourcers its customer service to other countries that simply do not understand the American Business person. They are OK with dropping the ball, screwing up reservations, and simply not getting you what you need. I have been left in Miami to sleep in a parking lot because of Travelocity his mistake and then inability to either understand that they cause the problem or their refusal to admit that they caused the problem and just continued me on a Merry go round of telling me that they will book me another hotel and then after 20 minutes telling me that the hotel was not available… And then beginning again with the phrase is there anything else we can help you with as if it was the first time I was calling for a hotel. This company has done this to me in several countries and thanks to American Express I was able to find a place to stay in Puerto Rico when Travelocity screwed up yet again. When I was put into a hotel that cater to only dogs and their owners and stated at the front desk that I had no idea that it was a dog hotel and that I was allergic to dogs Travelocity then canceled my reservation without booking me anywhere else. I was then charged for that hotel and the hotel that I had to get on my own. Travelocity call the hotel the next day and screwed up the situation and made the owner of the hotel believe that I simply checked in and decided to check out for no reason. I had to call myself and speak to the hotel man who is very helpful and gave me a refund. No thanks to Travelocity

This app has made booking so easy we love it!

Easy and very organized way to travel!!!! Thanks so much!!!

Slimmed down barely skinned version of Travelocity app. No access to any kind of trip history, no ability to book previously started trips. No preference settings for notifications. Notification 15 minutes before my last flight departure. Really? How useful could that POSSIBLY be?

We went through the extra effort of downloading the app to get the discount on our stay and it didn’t work. Apparently the coupon is only good at “select” hotels. Disappointed because you know that probably means that coupon only works at two obscure hotels in China. Otherwise, the app was okay. A little difficult to maneuver which would have easily been ignored had the coupon work.

The app works well, but there is no way to tailor alerts. I want alerts on upcoming trips, not some random sale from Travelocity.

Best app ever

Please update the app to show seat availability on flights before purchase, thank you!

My family and I used Travelocity 8/18 to reserve a room while on our way to Florida. Upon “reserving” said room, Travelocity went ahead and immediately charged my account. When we got to the hotel we were informed that there was NO reservation made in my name nor any from Travelocity. The hotel was quickly running out of rooms so we had no choice but to go ahead and book another room and pay a second time. After checking I I phoned the Travelocity hotline and spoke to a complaint taker. The complaint taker listened to what I said then turned around and phoned the hotel to confirm my story. The complaint taker then told me that my story checked out and she would submit my complaint for a refund but this would not take place until Monday. Come Monday I received an email stating the hotel refused to refund my money for canceling the reservation, so it was my loss. I responded to the email and informed Travelocity that there was NO reservation made so NO reservation could be canceled, I simply wanted my money back that Travelocity had charged me. I immediately got an email from Travelocity from a “Do Not Reply” account at Travelocity. Seems as if Travelocity cannot admit their mistake and refuses to reimburse the money they charged me for services NOT provided.

It just keeps locking up. Very frustrating.

Time waster.

I’ve been pleased with Travelocity and it’s app. On a couple occasions they have over booked the hotel we stayed in, and when we arrived there were no rooms. It was rather stressful finding another place to stay last minute, however the customer service was nice and refunded our money and gave us a $50 voucher for our inconvenience. On one occasion, I had wished it was more as it was Memorial Day weekend and we had to travel pretty far to find another vacant hotel in Denver, but it was their policy and the agent could not do more.

Muy buena experiencia 👍

I have traveled with Travelocity dozens of times. Every experience has been exceptional. I love the interactive map function that allows you to see the prices and locations of hotels in your destination city. But what I respect most is how accommodating Travelocity has been. I’m a pain in the butt in that I have canceled many Reservations. Travelocity has been very patient and accommodating with my quirky schedule. They’ve made exceptions and it made refunds when they’ve made mistakes. I love Travelocity

I really enjoy the bundle because instead of paying way too much for a trip I would only have to pay a certain amount which I believe is amazing.

Ditched Expedia for this, same exact terrible service and options. Won’t use again. Stay away, the agents are unhelpful and have no use other than to waste your time reading fine print buried in the legal description.

They are great, the customer service over the phone is awesome also! I spoke with Mark & he helped me out a lot due to some circumstances!

Difficult to go forward and backward, difficult to locate seat selection option and save by flight.

Travelocity is always been great. I love the app and it has been great for me as well..

I normally book my trips through this app. I do some price comparisons here and there but largely use this app. We stayed at a hotel recently and I e searched everywhere to write a review but can’t find it anywhere. I had to dig through emails to find my old itinerary to even get the info pulled back up as apparently you can’t look at past trips. Not even those that were a week ago. So even after looking up the itinerary I still couldn’t find a way to leave a review. So my suggestions to improve: have past trips posted or at least able to be found for x number of weeks. And make it easier to write reviews!!!!

Why can’t I book a bundle with the option of having a hotel for only certain nights like the website has?

I have opened this app several times on my iPad and it keeps freezing up. Uninstalled and reinstalled and still does not work.

Travelocity offers a discount on the first room booked if you load there app. Well I did and found that the hotels that I tried to book were not available for the discount. I found this offer to be disingenuous. I will be removing there app.

Too many errors when trying to search. I had picked an 8 am flight and up until I saw my printed itinerary I noticed it was a 8 pm flight!! So times are messed up on the app. I have multiple problems trying to just even log into my own account which should have been a red flag. Also on the desktop they try to tell you that you get extra 15% off if you use the mobile app however; there is nowhere for you to put a promo code of any sort on the app.

I called to make reservations after confirming my total I asked not once but twice if the resort fee was included in my total was told yes! Upon checking out I was charged a 28.50 resort fee!!! I am disgusted with Travelocity will never use them again!!!

Just love this sight

Listing all pet policies and charges is SUPER helpful finding a reasonable place to stay

Unable to book multicity stops from app

Raquel

I can get hotels on Trivago and Priceline but show no availability on Travelocity. This has happened more than once.

Good prices. Reliable: never loses my trips. I used to shop around but wasn’t saving anything. Having all my flights and hotels in one place is SO convenient. No more, “Honey, what airline is it?”

Don’t ever use Travelocity and/or their app. In big, bold letters,Travelocity says you will get 15% discount on your hotel stay the first time you use THEIR app to make your booking. Unfortunately, they forget to tell you, unless you read through the terms and conditions, that there is a maximum amount that can be credited to your stay. Very misleading. Secondly, it took their customer support 1 hour and 41 minutes to figure out themselves why their app would not apply the 15% discount. Go to Booking.com. They had what was supposed to be Travelocity discounted price as their main quoted price. My booking was completed in 5 minutes with Booking.com, as opposed to working through the customer service levels at Travelocity for almost 2 hours with no resolution. Darrell

Horrible experience. I booked round trip to chicago. I also bought INSURANCE. Got to chicago fine. When i went to return. No flight. That’s right. No flight home. I had to spend $1180 to get home. It was $250 to get there. Response from customer service? Your insurance doesnt cover that. No. It doesn’t cover me when YOUR WEBSITE fails to book MY FLIGHT. Pathetic.

Went online to book a getaway vacation I saw this vacation special hotel and airline to Saint Thomas so I went online to book suggested going to the app and getting a 15% discount so I did open vacation did not see a discount so I call after 30 minutes of being Whole day eventually came back to the phone gave me a 15% discount on the hotel we confirm all the reservation when I received my itinerary I had no flight to st Thomas you have to Swim there apparently so I called them and they said that I had to get a hold of the airline and give them all the information that I’ve given them to confirm my flight into St. Thomas even though I had an outgoing flight to St. Thomas one of the most ridiculous thing I’ve ever went through to get a three day weekend I will never ever use these folks yet

Crashes, doesn’t allow you to check out, doesn’t let you apply discount codes. I’ve been sat in a hotel lobby trying to book my room for an hour and it keeps saying sorry can’t process. It allowed me to book my friends room but not mine - so they are sorted and I’m not. Called Travelocity. Zero help. Incompetent staff with zero skills that don’t speak English. I’m about to jump out the window with frustration. HATE travelocity!

I truly enjoy booking my flights through Travelocity. I find good deals with good airlines! I just wish there could be a reward system for loyal customers aha overall I love this app!

Total scam Promised 15% discount was not applicable to my booking

Downloaded this and all it does is hang. I have uninstalled and reinstalled multiple times with the same results. Not worth the hassle.

Came through when we needed them the most.

I was extremely vulnerable and crying with no help from the Agency that happily took my money. I had no idea nobody in Turkey spoke more than a few words of English, barely even hi or bye I was stranded in the wrong airport because it only said Istanbul Terminal 1 on the reservation. After checking in I was two hours from the airport my flight was leaving from. I stayed on the phone for an hour and a half until I was escalated to a amanger who took another hour to escalate me to another manager who kept me on the phone for 90 min and hung up on me. Eyes swollen and tired I booked a new flight to get home safe. None of this would have happened if the airport was specified, there are three international airports in Istanbul turkey and none of them have a terminal 1 .. maybe people should rely on using their brain and companies can stop automating and programming everything so the world can run as it should with people that care and integrity for their business. These days are long gone- will never book with Travelocity .. my mom Booked with Expedia and they at least credited her half the rebooking fee. That was after trying to get a full refund or a free stand by flight .. all in 20 minutes

I have been trying for 24 hours to contact through Facebook.... no response.... poor customer service

I always use Travelocity. They are easy to use. I have had to call and the associate was very understanding and helpful. I have recommended them many times.

This was one of the most user friendly and cost effective sites I’ve ever used! Will definitely use Travelocity in the future!

Horrible app I could login from every device on the regular site but somehow could not thru the app and there is no help available

Use app easy and quick. Also, receive additional discount for using app. As always, travel on and enjoy !!

I love the App!!

Great Prices

I am signing in with the exact same saved credentials on the app and my browser, but the sign in won’t work on the app anymore. I’m not sure when or why it signed me out in the first place, but it’s no longer working.

Bug me for a review too often and this is what you get

I have called 3-4 times in the past few weeks. Issues finally seem to have fixed itself today

For some reason it gives log in issues. Also when you purchasing a something it charges the amount without proceeding to the next step so it double charges which is annoying.

Apps is awesome but for some reason i can’t log in. But when i use my browser it lets me log in. Please fix !!!!!

Very easy to book various different hotels in Thailand! Needed a few more filters but I made it work and even got a better discount. However, the need for more filters on the app is a must.

Prices on app are cheaper but you can’t add a car rental... the actual website you can bundle flight/hotel/car but it’s a lot more than the app price... I understand that adding a car is going to make the price go up but it increased the cost pretty significantly... also the app had more options for the needed space for the amount of visitors where as the actual website did not offer the same... so I either have less beds.. or I have no car.. 😒

I’m trying to find a vacation package for 3 people -all with different flights. It looks like the app intends to let me book at least flight for 1and hotel for 3 but it doesn’t work. I either get 3 same flights + hotel or 1 flight + hotel for 1. Not gonna work.

It’s incredibly frustrating and dishonest that you can spend so much time finding the perfect itinerary and go through the entire process to checkout aNd at the last second after hitting “submit payment” to get a notice that they “hate when this happens” and the price shoots up $300(+) extra dollars... and you either lose the trip details or are forced to pay it! I find it hard to believe the price went up that high in the 3 min it took me to complete the checkout ... they shld just reflect the prices for what they are instead of tricking people into thinking they’re actually getting a deal!!

This app is horrible. It has forced me to change my password every time I access with my email address. This is so inconvenient I will just try another travel app