Spg App Reviews

Been using the SPG app for years. Great tool.

The merger totally messed up the app. I cannot even see my past stays and nights now.

Old app used to be useful, new app has just pages & pages of advertisements about SPG & Marriot hotel features. First page is supposed to be current reservation, address, address in local language, but 95% of first page is advertisements, I have to struggle to find information I need. Most useful feature was address in local language, I can’t find it now. I checked out from hotel at 9 AM, checked in another hotel at 1 PM, at 8PM it’s still showing old hotel in main page.

I loved the old SPG app compared to the new one. It had so much more information on hotels and accounts. I hate pressing the bottom right button to switch pages. A menu button would work fine. I am trying to book a hotel and in all my searches in different cities, none of the SPG properties come up in the search results. Only Marriott. This needs to change.

Agree with others. This app is completely useless. Only gives cost per night vs the ability to view points per night.

My points 500K+ have disappeared as it only shows what I have accrued for Marriott in my SPG app. And my SPG reservations have disappeared as well. I hope this is still work in progress. Update: Points are visible in Marriott app.

And what’s the use of an app that lets you check in on the phone but you still have to go to the front desk anyway for additional verification? Ha ha ha ha ha!!!!

This app logs you out with every update, which is horrible. Make sure you save your log in information for this one. You’re going to have to re-enter it VERY often.

Make SPG app Great Again.....

haven’t been able to login since 8.0 launches.

The app redesign is virtually useless - only good for the simplest of reservation requirements. The only thing worse than the mobile app redesign is the website redesign. Why is it impossible to quickly find and request a folio copy?

Post merger between SPG and Marriott has ruined the SPG app by making it a copy of how Marriott’s app functioned. There is a definite lack of functionality now and it isn’t something I want to use. Off the top of my head something to mention Is the old app for SPG allowed me to do a search and use 4 criteria to sort the results by; e.g. AAA, corporate numbers, government, starpoints, or 3 corporate numbers and government, or aaa, gov and 2 corporate. That isn’t possible anymore and is something I enjoyed to allow me to see more results specific to my needs when booking for work travel. Please bring that back. Please bring back as much of the old SPG app as possible, this new version is disappointing and frustrating to use. You were great and can be again...

Is the filter to search for hotels with airport shuttles removed? Also if you put a airport code in the hotel search it seems 50/50 if it returns a airport result.

I don't want to click something in the app only to be brought to a Marriott login screen. Do that behind the scenes without impacting the user.

Since 18/8, I still cannot see my account activity just says that the service is temporarily unavailable and doesn’t load any data. Website equally useless. This is just the same awful Marriott app re-skinned. I miss the old SPG app - that once actually worked.

I know that they announce it will be difficult using the app ..since 18/8! But I don’t understand we all knew about the merge long time ! They couldn’t be prepared? And it’s been a month now !! I have always try to avoid being with Marriott .. really loved SPG before ..

Still can not show the name of room type in Info session, which does not allow Elite members to check whether the room has been upgraded or not.

What’s going on, SPG/Marriott? This is getting ridiculous.

New app stinks if you were used to the SPG app of Starwood. Doesn’t tell you your room number when checked in anymore. Can’t use it as your room key. And when booking rooms and wanting legacy Starwood hotels, the app shows you nearly always Marriott legacy properties. Biased app...

I don’t like this new layout.where is the filter option? We use to filter by amenities like shuttle.

What a disaster since the merger. I just tried twice on this app to book a hotel room in Austin on points in November and was completely unable. Error after error. ‘We weren’t able to hold this room. Please try again.’ Then, ‘Error fetching property notices.’ Switched to spg.com and that didn’t even work. When your app can’t accomplish the basic job your customers are asking it to do, they’ll take their business elsewhere. Seriously, fix👏🏼this👏🏼.

1. What happened to the hotel address in a foreign language? Helps to show the taxi driver when traveling in foreign countries. 2. Old app used to show room number. Now it doesn’t.

Wow you literally can’t book a room on the app, find a room, enter credit card info and click on the Book button and nothing happens. Utter shambles. I’m embarrassed for the app developers, I can only imagine how much money they are costing the company.

The total redesign that was done recently has made this app nearly impossible to use. It’s so hard to figure out where to go to do anything. For example, clicking the little arrow on a reservation isn’t where you go to cancel or modify. You have to hit the word “More” Under it, which brings up a pop up with actions. It looks like it’s just describing what the arrow is for, but the arrow takes you to a pretty useless screen with hotel info (like local attractions) and no actions. I get notification counts on the app, but can’t find where to go to see or clear them. Overall, just very difficult to navigate, totally unintuitive, and hard to actually do things. I really hope someone at Marriott sees this and maybe they start again with something that’s trying to be less slick looking and more useful. This app is totally useless because of how hard it is to figure out how to use.

Horrible experience using both the app and website. Tons of bugs. I thought I would get better. Might be b/c of the SPG Marriott merger and integration causing troubles, etc. BUT It never becomes better.

Was an avid SPG app user prior to the August 18 conversion date. Since then this new app for the new combined program is a disaster. Long gone is the information I really truly need from this app. As a platinum with ambassador service… There is no contact information for my ambassador on the app anymore. Also where is my room number after doing online check-in? It seems like they took the worst of Marriott rewards and made it into the new app

The entire navigation paradigm of this app continues to be bad

There is so many features gone now with basically replacing SPG with the Marriott app. The old app was highly functional for a traveller and now features like room number in app, searching multiple rates in a simple view are all gone. This is a step backwards years. BTW... I love that now 2 nights before checkout it's asking if I like to checkout now.

I’ve been a 9yr Platinum Ambassador level Guest with SPG and avid user of the previous app. I am also a platinum Ritz guest, and know the shortcomings of that app well. I’m highly disappointed as this app makes travel much more complicated, more costly, time consuming, and frustrating. Thank goodness for ambassador service to help - but that doesn’t solve the problem for last minute trips and those that don’t have that status. This is a reskinned Marriott app with lots of frustrating problems. 1- In the past, you could have a SET or Promo code, and 3 other price options like Reward points, Government Rates, AAA, or other special rates if they applied. Now, you can only choose one, and if the hotel you want to stay at doesn’t have or honor that rate, it doesn’t even show up, and instead pushes you to low cost Marriott hotels. 2- If you select the brands you want to see and use the slider “save choices for future searches”, if one of your hotel brands chosen have no rooms or are not in the city, it shows you all the brands, preferencing all the low end Marriott ones first! 3- SPG Hotels that have rooms show up with a price per night but then state in the details there are no rooms available for your rate code, even when the rate code is set to “none” 4- in the past, Hotels sold out would show up at least at the bottom - now they just are omitted entirely. 5- In the past, you could select a property, and the nights it was sold out would be greyed out on the calendar. This made it easy to book nights at several properties for when you stay for a week or two in a city . Now, you have to go day by day, which increases the room cost per night because multiple stays usually has a cost benefit. 6- The app consolidation shows $0 spent the year, despite having 47 nights at SPG and 23 nights at Marriott thus far. Also, previous Marriott nights are not credited to the grand total, as my app currently only shows SPG nights earned.

We cannot make reservations through this app. When following the process, the final step to book is to press “book now” button. But nothing happens when you press it. This needs to be corrected.

The app is such a downgrade in terms of features, although it looks pretty after the Marriott merger. A couple of features I swore by are no longer available including Room number, Keyless entry and address in local language.

The flow of he new app since the new Marriott just doesn’t make sense. Can we bring the old flow back?

It would be great if you could restore several of the highly useful features that were in the SPG app prior to the merger. Most notably: Address in local language: I used to be able to view a hotel address in local language right from the app. This was a huge help in China as I could show the taxi driver the local address in mandarin, with a single tap. This has been removed from the app and I found myself completely stuck the other day. Call your ambassador: The app used to show me the name of my ambassador and allowed me to call her with one tap. Why did you remove this feature? Show your room number: The older version of the SPG app showed your room number while you were staying in a SPG hotel. This was so useful, again why did you remove it? Total Spend: Now that you are requiring your members to achieve a $20K annual spend to maintain ambassador service, it would be great to see a breakdown of total spend per stay. The new app shows a total dollar amount, but I have no idea if that’s accurate. Your record keeping (post merger) hasn’t had the best track record. If you’re requiring a spend limit, please give us more visibility into how this is being calculated.

Have a possibility to have direct contact with hotel via app with specific accommodation request.

Worst UI, unintuitive navigation makes the app super frustrating.

The flow of he new app since the new Marriott just doesn’t make sense. Can we bring the old flow back?

Why keep “improving’ your app when you can not give me the credits I am due from stays going back into July. You people need to look in the mirror

Since the upgraded merged app w Marriott Impossible to find info or even do a booking.. AWFUL AWFUL AWFUL!!!

For one thing, if you’re going to keep the Marriott stuff. Please don’t make my life harder. This app loads photos very very slowly. I use to be able to view all photos on the SPG app. But now that it’s Marriott, I have to swipe one by one. And it takes about 10 seconds to load each photo in full screen. Then it’s not really clear if your rate has a deposit and how much that deposit would be. Also, the information I that I once got such as: pet policy, hotel contact info, property notifications are no longer available. Thus contacting the hotel is almost impossible to arrange logistics for my stay - another thing making my life harder. Please realize the technology that we former SPG members is what kept customer loyalty. Now it seems that we may have to look at other hotel brands to get what we need.

I hate this new update with the Marriott ! I need to use TripAdvisor to look at the hotel picture!!! Every picture load extremely slow! By the fifth picture I give up, and plus I need to call in to check point can cash which I didn’t know it existed after the turn over with Marriott. With the switch over to Marriott I feel the customer service is not as friends as before too (off subject )please update this app to the one before which was amazing ! And easy to use !

Hotel pictures can only be viewed one by one swipe. Please provide icon view for hotel photos like the original spg app

Just add a menu bar on the bottom please. Unfortunately this app did not alert me of the strike going on at my hotel so it’s actually also quite useless.

Pre merger, the SPG mobile app was among the very best, a leader in the business. I preferred to make reservations through the app over the website. After going offline for the big switch, the app lost much of its functionality. Information is scarce and hard to find. Searching by city is especially confusing for some reason.

Return your old app - worst experience ever now that you are part of Marriott.

The latest version is awful. An un-dismissible Dismiss button is just the start of a back experience. The navigation model is like no other app and that isn’t a good thing. The button to press between app modes makes no sense whatsoever.

It looks nice, but this is a bad user experience overall. I have to think about how to navigate around the app when all other big name apps are intuitive. It just doesn’t make sense.

I was checking in trying to show my membership number and guess what? I just can't and it forced me to open in app because you have a new update , but I didn't check in you I can't use your wifi, then I can't update the app as you forced me!! How's that for user experience? Can't you just wait for me check in first connect to the wifi and then update the app???!!!

No matter where I book my stays, since the merger nothing loads for upcoming stays. This is even after a call the upcoming hotel to confirm the stay. Everything else works.

About a month ago the updated the app and since then, a month now, you call do all the work of finding the hotel and price but you can’t finalize the booking. I was told to revert back to the old version. That requires a complete phone reboot! Seriously! Horrible