Southwest Airlines App Reviews

I paid for early bird and got group B! 🤬I am NOT happy!!!!!!!!

Not what I expect from this airline or ap.

Very easy to navigate !

Great Friendly Service

SWA makes traveling easy! Love the app.

Staff and crew very friendly. Flight was comfortable.

10 stars if possible!

Southwest really does make domestic air travel easier

Best overall airline in USA

Very friendly airline!

Always service with a smile

Make it possible to rotate the screen

Very easy to book on change flights and compare rates for different days & times.

Great app !!! Easy to use.

I wish you could filter flights a little better

Can only get boarding pass for one person out of multiple people in the reservation why?

Not able to get boarding pass

Great

Easy and convenient way to make and check your travel plans.

Thank you SWA for having an easy online booking process!

I love this app. It’s so easy

Love love Southwest!!!

Best service! Best deals! Can’t wait till we can fly Southwest to Hawaii!!!✈️😎🏖🏝

Great app from great airline. Never have issues.

We want faster check in if we use Southwest’s app. Wishing

Another flight delayed. SW performance is getting worse

Nice app, but it doesn’t give an option to add an existing reservation.

I love Southwest if you don’t fly somewhere I won’t go👍🏻

Love the ease and convenience of booking by iPhone app! Thank you!

The app was very intuitive And downloaded fast

I really love this App, work well with a iPhone. Actually I really love the airline!!!!!

Love that I can now purchase tickets for my son through the app

The ease of use of the app has been a godsend. Amazing! Would recommend

Took less than a minute and I’m done!!

Capable, considerate and creative travel with quality personnel throughout the company.

Saved me time and money by using this app. Very convenient for booking on the fly!

We are rookie travelers and honestly it is because I am afraid of flying. We have had many questions about our reservations and about early bird check in etc. Every representative that we have spoken with has been not only very pleasant but very knowledgeable and reassuring. So far we have had a wonderful experience.

I got the app a couple months ago. Lot of things I had to travel for in Colorado. Anyways the app is dope and totally saved me from missing my check in, told me gate changes, delays all of which happened, but without the app I would’ve either been late or missed a couple flights. If you travel a lot get the app. It’s totally worth the download.

Great service

Actual words that came out of my mouth after booking a flight on the Southwest mobile app. Wow... that was really easy.

Above

I put all of my info to check in so I can be ready at the exact time. Every time it says it can’t retrieve my information.

I like the app but I’d like to be able to see the low fare calendar or point accrual/ usage history on it.

It was time to check in. Not an hour after check in.

When I checkin using Southwest app, I could only save my own boarding pass to my phone’s wallet. The rest of my family (including my 2 yrs old child) have to go to kiosk to get boarding pass printed. Very inconvenient for family travel

Los recomiendo

Very good , I use southwest for twenty years already ,

This app is very convenient. I’ve booked several flights over the last few years and the process has been seamless.

THANK YOU for adding the low fare calendar. I love that option! Honestly I don’t use any other airline apps because we only fly SW so I’m not really able to say how you compare but I love it and thinks it’s easy to navigate.

My first time flying in 17 years, and Southwest makes it so simple!

Love ya!

The notification reminder to check in the day before is great. Love having my boarding pass included too.

Dependable app from a dependable airline!

It would be nice to save reservations to the account if the tickets were purchased by someone else. Can’t use the confirmation number to add the trip until the time of check in, make for an extra step to check in and check on flight details.

Boarding Pass omits pre-chk.

I would suggest on the app, if you could use points toward one leg of your trip. Now you can only use points if you have enough for both legs. Carry on doing a great job! -z

In short...THE ABSOLUTE BEST!!!!🙌

I have never had a bad experience with SW. I have almost always found the best fare w/ SW. If you need to change or cancel your flights - you can do so with NO penalty (You have 10 days to receive refund back to payment form but then after that - $$ converts to a credit to be used within 1yr from purchase date) Love the fact that I have the option of 2 check-in Bags AND 2 carry-on’s with NO additional fees!! Awesome!! Staff have always been helpful and pleasant as well. They are my 1st choice when possible!

App does not remember your login nor is it easy to access when trying to readily have it available.

User friendly, access to all your travel plans, easy check in. Booking is awesome and super fast as well. Love Southwest

Very poor app on my iPad...maybe it’s not designed for Apple products.

Overall user experience of the app is poor. There’s too many unnecessary input and poor use of auto population. Need to improve as I almost did not go through my reservation due to the frustration of the booking experience. You need to improve it!!!

The mobile site is good for most stuff, but things like crediting funds for prior trips have to be done on website. You need a link from mobile to full website

I am not the most savvy in fully utilizing Apps but Southwest’s app is easy to use! Thanks 😊

Why do I have to put my KTN number from TSA every time I purchase a ticket?

This app has improved so much in the last two years. Thanks for all the updates. SW is my airline!

Need a slight improvement to the database, to show family members that fly often with same booking that are also rapid reward members

Won’t fly another airline unless it’s international of course!

They pretty much take off on time, land on time, have never had a problem with Southwest plus they are inexpensive during their Wanna Get Away pricing:)

I have had several flights with Southwest Airlines and I just keep flying SWA. They treat me good. I have emotional support animal and they treat him food too. That’s what I like about Southwest is customer service cannot be beat!

I love this airline. I only select Southwest when traveling. The Crew is always nice and patient and the pilot avoids rough rides for travelers. Luv SW Susan

I love the ease of using this app. The only downfall is that I book for my husband and I and it will not show both boarding passes.

Southwest does it Great!!!!

Why have a check in button if it requires me to re enter confirmation number and name?

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The title says it all.

The app doesn’t know who I am or that I have reservations when I go to check in. United app lets do almost anything. It’s been this way for years but wanted to tell you my thoughts. Still like southwest.

I like that I can get the boarding passes but would be nice if we could get it for all passengers not just one persons.

Why do I have to put my name and flight number in to check in? I should be able to click my flight and check in directly. Your app takes too long with that inputting part. Please change it

Love how straight forward the business model and APP is. Looking forward to a wonderful flying experience!

Still can’t search flights. Put in dates using the calendar and nothing happens after putting in departure and return date. I have latest app

Save a lot of money with Rapid Rewards to fly International, but it does make for a long day. Wished it was one way from Dallas to Mexico

Easy to use and everything is at your finger tips, from booking to check in!

We fly almost exclusively on SW due to our wonderful customer service experiences over years of flying both for business and for family trips.

I love traveling with southwest! Only airline I use! I finally had enough points for a one way ticket! Wish I could redeem more per fight because now I have to purchase a return flight, :) but I will continue to only use SW! Thank you for all you do!

love em!!!

So many things to love! Great prices, great staff and easy app to get me where I want!

Easy to operate.

SWA has always had a quirky app reflecting the unique nature of the airline. It’s not the best product, but largely gets things done. But, go a month or more without using the app and the security zealots politely inform you that you haven’t logged in recently and need to re-enter your credentials. Why? Kids. Can I call you kids? The phone isn’t miraculously less secure because on day X I used the app and on day Y I didn’t. All you’re doing is discouraging customers from wanting to use the app or fly the airline when this happens - I can’t be bothered wins over the joy of cattle call seating. iOS allows for remote wipe of the phone. Customers can also change passwords on the web site without the phone if it is stolen. SWA could implement Touch and Face ID - notably absent and of much greater benefit. But there’s no legitimate reason to prompt for user ID and password because I haven’t used the app for a month or so.

I love the ability to check in via the app Makes life easier than checking in at the airport

Love you guys!!! No a drinker. Drink tickets aren’t a motivator for me. May want to consider other rewards.

This airline makes everything easy, streamlined and usually on time. Even when we are late taking off they usually make up for the time in the air. Great employees, thanks for the smiles and humor along the way. Keep up the good vibe!

I tried to use the electronic boarding pass, but the app never allowed me to do so. I tried checking in a second time but it didn’t make any difference.

Sue from CS took-care of me with regards to TSA pre check. She added my Global entry # and I re-checked in, and the TSA appear on my boarding pass. Thanks!

Would have been nice to print flight info after I paid for it.

Recent update has rendered app inoperable. Reboot of iOS, delete and reinstall of app no use.

The Southwest App is easy to use and very helpful. I love having my boarding pass stored in it.

Can’t retrieve boarding passes to my phone!

This is now the he 4th straight flight in the last 2 weeks that has been delayed at least 1 hour. I am sure no one is reading this as SWA has decided not to care. You have lost another loyal customer, and I know MANY feel the same way. Good luck in your continued downward spiral, I am over and out....Bye.

Excellent APP, rewards program and services!!!

Makes it so easy to navigate travel with Southwest!!

Difficult to bring up my wife’s tickets

So helpful to be able to see your trip information, make changes, find answers at your fingertips. You also don’t have to be worried and freaked out about losing or keeping up with passes and all kinds of papers. It’s right on your phone. And admit it, everyone is glued to their phones these days.

Nothing like an “upgrade” that results in the loss of functionality.

Would be nice if low fare calendar was available on app and if there was an easy way to see all existing travel funds and when they expire.

You are unable to use them on the app, it isn’t very good.

Not easy to use!

It should be more automated The screen on mobile is all over the place and scrolling up and down is hassle

Natasha represents the epitome of customer service. I’ve been loyal to southwest & today that loyalty was rewarded by an agent and a company I really love. Thank you Natasha and I salute you Southwest for customer service par excellence!

Easy to use app. Just have to remember to check in 24 hrs preflight!

Very good website. I like the planes . Very courteous. On time most of the Tim Good landings. We fly to Msy 3 times per year and hard to land on south runway always good Thank you for your all that you do for safety and your passenger 😀😀😀😀😀😀❤️

Love the new App. It’s so much easier to check in.

Let me check my wife in. I bought it. Garbage

Starting at $15 but no more than $25 per flight to secure a good boarding number. I paid $50 for a two part flight and I still got in the B section! What a rip off! Thanks, southwest!

I think southwest app should send a reminder to check in

Have always had a great experience on Southwest. Employees are great, prices are reasonable, have always got us where we are going on time! Thanks for the great service Southwest!

Remember me when I enter the app.

Love this app! It makes life so much easier when I’m traveling.

The best. End of story.

Hate that I can’t pick a seat when I book like every other airline!!!! This is why I don’t fly this airline!!!!!

I paid for Early Bird and the site claimed both our tickets were not “registered “ and we ended up in B group even though I logged in two minutes after the boarding time.

Great service all the way around.

I find myself searching back and forth on the website and my app to look at flights.

Check in is crap. I checked in exactly at 12:35 & I’m in boarding group B 60!!!

I spent the extra $30 for early bird check in, then set my timer to make sure I checked in on time.....ended up in the mid B group, what a waste of money! Your boarding system is a joke!

Why have a check in process when people can save seats

Points are hard to add into rewards section!!! It will not let me add my points. The app is often hard to navigate. I was on my LTE data on my phone and the app was saying “offline” I switched to WiFi and it started working.

Signed into my account but the app never lets me add my boarding passes to my Apple Wallet

Checking in on the app is so super easy! The only thing I have to remember is that CheckIn starts in the drop down menu in the upper left corner of the screen. From there, easy-peasy! After checkin is complete, I text the boarding passes to myself to make them easily accessible once I get to the airport

It was really easy to book a flight ! Highly recommend it.

Making and/or cancellation a reservation is extremely easy and no fees, the best !

Always great

Very easy to navigate and very user friendly. We have always had great service with Southwest.

I accidentally booked a same day flight and didn’t realize the error unfortunately when it was to late to keep the discounted rate. Counted ur reservation service and was fortunate to get a very helpful agent Rugelio I explained my error and that I was attending my grandmother funeral which was not on sept 7th but the 5th. He was very understanding and made the correction. Please express my graditude to him and that is one of the many reasons I fly southwest. Thank u again.

Raising your prices on early bird check in is ridiculous. Your price to get upgraded to A1-15 is as much a full ticket sometimes. Starting to look like other carriers. Why can’t I price out international flights on the app. Did someone test this app before you launched it?

Great App, I fly once a week so I use this frequently. It would be nice if when booking flights it remembered your frequent airports chosen from previous flights. 👍

Did you ever notice how many people pre board from Buffalo to any where? I’m a business person who flys a lot. There are too many people who FAKE they need extra help . It’s a joke among the business flyers when we line up on how many people FAKE they need assistance. But as soon as we land these are the same people who are standing up first and walking out of the plane. Why pay more for business select when you can fake that you need assistance. In fact there are two specific types of people who always claim they need assistance, the lazy ones who won’t get up early to check it and the ones who know all they have to do is pretend they need assistance. On other airlines you come in on a wheelchair you leave on a wheelchair after the plane is empty. Wake up Southwest the abuse is obvious and you are going to lose a very good Southwest traveler soon.

I checked in in seconds; boarding pass format is very convenient.

Great App, booked hotel, car, and early check-in in five min, thanks

I always try to fly Southwest because they keep you informed of every delay and any problems. I hate flying other airlines that keep you in the dark about the sun delays,causes of delays, or anything else that is a problem. Thank you very much Southwest employees.

Friendly App. HIGH price for a SHORT round trip SJU-FLL. 🤔

Just checked in on the app for two flights in less than one minute. Last time on the website took much longer and resulted in longer boarding wait. Love the SWAL app!

The only problem I have is with all the pre boarding. You have so many people who need wheel chairs but when they exit the plane they no longer need them. And now you have all the “anxious people”who need to stand in their own line and go after the preboarders. So people who upgrade really board after 10-30 people have taken their seats. Maybe it is time for choosing seating

Great Airline!

From the wheelchair needed for my wife’s getting to the gate, transferring and to baggage claim to pick up luggage and her walker, SouthWest Airlines in A#1!!!

We live in a rural area and we love the Southwest airline. Friendly and always on time with no baggage fees. Always very helpful!

No charge to change but over $300 from a nonstop to one stop to come home one day early Saturday vs Sunday. Not happy.

Easy and quick!

You all are the best by far!

Does the job well.

The best customer service, friendly and easy access website and no extra fees for baggageservice . Just Love it!

Love South West!’n

I go to book a flight. On the calendar screen to select dates. The text for “done” is blue on a blue background. Really poor design. iOS. Oh, and no option for filter flight results? That’s basics. Can’t believe that’s not included either.

I booked a flight and wanted to use credits, but there is no option to do so on a mobile device. I immediately called customer service and they would not do it either. Said I would have to cancel and rebook, which I would then have lost the early bird check in that I paid for! Very disappointed!

Southwest is our airline!

Can’t get my wife’s boarding pass when I check d in

Said Needed to login since I had not logged in for a few months! 4 months to be exact!Why!

Love the app

Enjoying efficient service with dedicated personnel with great on time performance.

My #1 choice of airlines any time I fly is always Southwest! I love the ease (and no penalty) of changing or cancelling a flight, and the free bags. The service is always great!!

Like the electronic "ticket" on my phone.

Why do I have to reset my password no less than six times every time, every TIME, EVERY TIME! I use this piece of c*** app?

Would be great if SW would invest to optimize screen for most devices.

With all of the upgrades, I should not still have to put in my username and password when I update my software. Sometimes, I don’t even remember it because every system is different, with different security requirements. But, that is not as much a pain in my bottom than when I am forced to go to the website to buy more points for a purchase. Since I’m going to have to cover taxes and fees with cash ANYWAY, why not have it where I can use all of my points and whatever balance is left, I use my credit card to pay the cash difference? Because 1) You are ripping us off by forcing us to buy more points. If I have 16,821 points and I have a flight that is 9,780 and another that is 11,884, that means if I spend 9,780 on the first flight, I have 7,041 points left. If the second flight is 11,884 points (dollar value of $178), that means I need 4,843 points. Why does it cost me $137.50 to buy 5000 points? The dollar to point ratio is $.01497 for that flight, yet, I’m being charged $.0275 dollars per point, which is double. That is ridiculous. Every point should have a dollar value and whatever that difference is, THAT is what I should be able to pay in cash when I check out. You do no make using points user friendly, like other apps and overcharging for points is not a way you entice people to earn points. That’s probably why I have not exhausted them yet.

Southwest makes every effort to accommodate passengers. I had a late check in due to a traffic situation. They informed me that my bags may not make it. An employee made the effort to get my bags on the plane. Thank you so much for the extra effort you made. Little things matter in big ways.

I love the app for Southwest Airlines, I can’t live without it, I can check in where ever I am. I don’t need to find a computer terminal. I always send my boarding pass to my wallet. Awesome app.

Using the app on an iPad is nearly impossible. Terrible user interface.

I hate having to manually input my confirmation number every time I look at the app

Silly app no way to get boarding passes

Booking hotel stays proved difficult. Contacting someone for information and getting my points is nearly impossible. I’m questioning my use of this in the future if changes aren’t made.

I don’t need a bazillion accounts. However, it appears that at Southwest you can’t have mobile boarding passes unless you do. I guess there’s no need for me to have the app at all

Unless I paid $15 for early bird boarding, it wouldn’t let me access my boarding pass!

Every trip enjoyable from booking to landing

While I absolutely love your flights, staff, prices, no charge to change flight plans and 2 free checked bags, your app is literally the worst! I cannot tell you how many times I’ve missed booking a deal because of an error message on your app after I’m all set to book! This happens almost every time! Then I go on to the computer and by that time it’s either gone or also not working! So I call in to book and what do you know the price has changed and they can do nothing about it!!! I am a southwest card holder and a big supporter but it’s not fair that this happens all the time and there is nothing you can do to help!

I was much more at ease using Southwest because I didn’t have to spend time worrying how many bags, changing flights. It’s comforting to know that I can always bank a flight if something happens. Also, get-a-way choices are great and easy. Hope everything goes well with the flight.

Reminders are great for remembering to check in for the return home

You can always count on swa to do a great job

Still can’t get boarding pass for passenger via the app. Why not?

No option for mobile boarding pass

I can’t even download my boarding pass. I created an account because it said logged in passengers can view boarding pass. Nope wasted time. I still need to go to a kiosk to have them printed.

The only negative feedback I have is that I cannot figure out how to apply my gift card to my ticket purchase.

When two people are on one reservation, only one person can check in and retrieve a boarding pass digitally. The second person on the same reservation must print out a boarding pass. So inefficient! And very frustrating! Please fix this on the next update!

Bags included ...keep like that !

I love flying Southwest especially all the good customer service I get thank you for all you do. I travel with a disability and a service dog.

Nice and easy check in. Wish I had that easy time Booking tickets. I miss not having the non stop options more available year round. 🤗

Every time an update goes through, which is frequent, app is disabled till update is installed. That is a pain

Southwest makes my business traveling so much easier than other airlines. Flight schedules are great, booking is simple and flexible if I need to modify my plans, boarding is easy, ground staff and flight crews have been awesome and the airfares have been very competitive without having to pay any additional baggage fees! Thank you for providing such a valuable service to your customers!

Whenever I check in it says see a gate agent but then I tap it 2 more times and finally it will go through. But by then the check in time is say 5 seconds later so I don’t get the good check in number. My cell phone says the exact time so I don’t know why this always happens. Best Jill

When checking in for a boarding pass, it suddenly turns on the backlight at the strongest level. It hurts my eyes.

It is super hard to load car seats and children when people are lined up waiting in the breezeway behind you. Breaking down strollers and carrying car seats to find a seat is hard and embarrassing when impatient people are behind you. Why can’t southwest allow families to board the plane first before anyone else? You can make families choose seats towards the middle of the plane so that the precious A boarders can get their front seats, but seriously come on. It’s a nightmare every time we fly with you all. May be our last time

Southwest is always comfortable to fly and the rates are amazing!

Have used this for a lng time, but recently app quit working. Won't update, can't find any new version, but existing version no longer works. What gives SWA?

Tried calling Apple, they couldn’t help. Called Southwest they said it wasn’t their problem. I even downloaded the app and it said you had new configurations relaunch the app. Still access denied, but my family can get on no problem. I don’t know who to turn to.

This site is very confusing. I even paid $100 for early check in and still can’t get my mobile boarding passes.

I couldn’t imagine a better experience with an airline. My flight was canceled. I received a hotel room for the evening and was out on the first flight in the morning. And receive $200 in vouchers For my inconvenience. I find it fascinating that I could receive $200 in Southwest dollars when, if I change your flight with United American or any other carrier, I am charge $200 for a change fee. Couldn’t you folks talk to those people? Thank you Southwest for spectacular customer service

App does not the flights I am boarding to get boarding pass . I have to go to my email and get the airline confirmation # and last and first name then it gives me the pass . Other airline apps recognize I have a flight - it shows up to get the pass

Love SWA.

Crew & convenient check in process. SW was courteous to my mom’s special accommodation. Thanks Ash Bhat

I fly with Southwest airlines a lot, but very frustrating that this app is constantly freezing as soon as you select your flight dates when trying to book. I have uninstalled, reinstalled, used it on my iPad blah blah blah and it still so glitchy. Even after years of perfecting a great app it will still freeze constantly. FIX IT!!

Does not accept expiration date as selected right way. Keeps jumping back to January multiple times, thus denying purchases. Frustrating to have to change it MULTIPLE times!

I love using the Southwest app. It is so easy to check in and prepare for any trip you like to take. Thank you A+

Great! The boarding in process was super easy.

So easy to check into and view all your traveling needs in the palm of your hand without the hassles of making people wait behind while you are digging through your pockets or purse looking for your boarding passes! 🤗❤️💙✈️

Love the fact that this is the only airline that lets me check in bags for free. Never had any delay or inconvenience. The best airline! Love Southwest❤️

Doesn’t get better than this!

Best airline, period! App to match.

Paid for earlybird yet be 21 and be 22 this is a consistent issue

Can not log into your account it states cannot connect with error code . Other people having the same issue. You can not log in to book a flight or check in .

App performs all functions that are useful to me. Check in, mobile boarding pass, and flight status are all easily accessed. Loves me some Southwest!

I love everything about southwest airlines so their mobile app is just the icing on the cake. Makes it super easy to check in. LUV my Southwest Airlines!

I travel the world and it is important to be able to book flights when I am not in the US

Love flying Southwest! Staff is always friendly and great!

I tried multiple times to check in on the app and save the boarding pass to my phone but I am not given the option.

You make everything from booking to travel an enjoyable experience!

Great app. Everything at my fingertips, flight info and love the check in feature!

I’m in a group and it won’t let me download boarding pass.

The customer service at Southwest is second to none. They are always trying to help or find a way to solve my problem.

This app is so easy to use. It’s uncomplicated. I love the scroll down menus of airports and the index on the right. I love that I can play with various combinations of city pairs, like EWR, PHL, BWI to LAX or BUR or TUS or PHX. I love that when I enter my cc number, the numeric keypad opens up. I love it’s simplicity.

The system should auto populate the address from the users profile when a new card is entered and allow the user to change fields as needed.

Works well does what is is supposed to do.

I couldn’t find how to add the fingerprint reader to login like most other Apps have. I would really prefer that ability. Thanks

There no option to add my boarding pass to my apple wallet. It says i have to goto a kiosk.

I have been flying Southwest for many years now. I’ve traveled endlessly on numerous airlines, but I have yet to find one that I am as satisfied with as Southwest. The fact that they don’t charge for checked baggage is a real plus, not to mention their “no change fee”. Customer service has always been top notch too.

Every Time I download this app I’m getting on error message. Even up dated my phone thinking that was the issue.

I’ve looked everywhere to send my pass to my phone. Where are you hiding it? Waste of time.

I continued to get “error” messages when I tried to book. Had to renter everything. I tried at least 5-6 times last night. Finally got it booked this am. Love SWA. Hate the glitches.

Once a SW customer, hard to get used to any other airline. There’s something different about SW team. You just got yo love them..

I love using the Southwest app which allows me to plan a trip, check in and look for the best deals.

Please fix as I use my iPad to book frequently. Edit: Thanks for fixing! Working great now!

This Check has n process stinks! How can you check in the minute you can and end up with high B seating? Then you sit in the terminal and watch them sell upgrades! This is doing nothing for your customer service ratings

Everything easy with SWA!!

This makes no sense at all. Why advertise this option if it doesn’t work for more than one person. People are always booking multiple flights for multiple people going to the same place. So the app is basically useless.

Southwest Airlines app is very user friendly. Time is of the essence. Book and Fly!

Your app requires my re entering my login info and password, but my iOS doesn’t save it. You think I remember this stuff from time to time I need it? Deleted the useless app instead.

SWA used to be our “go to” airline for all travel, but as other airlines started competing for SWA’s monopoly on cheap flights, the benefit(s) of SWA Rapid Rewards has been zapped by “Honey I shrunk the kids”. In the past, when I booked flights for our family, I could do it simply, from my Rapid Rewards login. Each passenger would be listed Sonia could fill in and confirm she, date, gender etc. three seats on the same flight, no problem. Now, you are only eligible for Rapid Rewards for the flights you book if each passenger has a separate Rapid Rewards number. And the only person who can use those reward credits is the person who flew on that flight. That is like requiring a separate Safeway Club Card for every member of your family and dividing your groceries at checkout based on who eats them. And do corporations that fly employees for business travel earn Rapid Rewards that could be used use towards a percentage of the flights they book? NOPE. The money they paid for employee travel is registered separately under each employee name, a separate Rapid Rewards account. If a family of 5 flew to Disneyland, SWA would require 5 different reward accounts. And even though the parents paid for all of the flights, they can’t use the reward points to fly to Colorado in the winter for a romantic anniversary ski trip. It smells greedy to me.

New to Southwest and this app but so far very very easy looking forward to accumulating some points thanks much.

I love the Southwest app with exception of the ability to book international travel.

Great airline. My favorite ❤️

Checking in was fast and easy with this app thank you !!

I cancelled a flight. Easy so thanks. I had the option to put it towards another flight which I opted for and booked another flight but there was no credit so now I need to make a phone call.

Love Southwest‼️. Only way to go

Always good to fly Southwest.

❤️❤️❤️❤️❤️❤️❤️❣️

Should be able to save boarding pass to iphone wallet directly from the app.

Easy, much easier than online!

Could be easier than having to remember your confirmation number to check in.

1. Can’t always see my boarding pass or pull it up. 2. Have to reenter everything every time. 3. Gate not showing up here.

This app would be perfect if it included Siri Shortcuts support. I really would like to be able to ask Siri the status of my flight and have it respond from Southwest’s app.

I just checked in for my flight tomorrow to Albany. I checked in exactly at 1:45 24 hours prior to departure . I’m in group C. How is this possible. My boyfriend is a frequent flyer and in group A. This is terrible customer service . Really unhappy customer Liz Strause Chicago resident

The southwest app does not show a boarding pass for the other passenger whom I booked a ticket for along with my own. That is problematic and different from the Alaska and Delta airlines apps

I love the wanna get away & the low fare calendar features unfortunately I have to go online to see the calendar & then go to the app to place the order.

The ability to get your boarding pass 24 hours in advance rocks!! Plus no bag fees, what is not to love??!! Thanks Southwest!!

It is great once you understand you must sign in ASAP when it’s 24 hrs before your flight

All my family Love flying with Southwest!!!

A++++

What’s up with not being able to get my online boarding pass on the app but my husband did? I had to print my out. Terrible inconvenience, Southwest.

Can’t do many things other airline apps can do. Cant even enter trusted traveler id

I love southwest and fly them whenever possible!! ❤️❤️

I enjoy flying Southwest because the staff is friendly no matter if I’m at the ticket counter or anywhere else having to do with this airline. Fun fun fun! Funny pilots and flight attendants too.

Excellent airline and App

I love Southwest and try always to use it when flying. I consistently use Early Bird check-in. I just learned that the fee for this service increased 66% and may have priced me out of that option. As a senior, traveling is arduous and any added convenience makes a huge difference. I know you still have 2 free bags and that’s great. And I appreciate your employees, so I will stick with you, but fixed incomes don’t absorb 66% increases easily. Still, thanks for all you do and the joyful way most of you do it.

Would like to check in for all family. Not just me. On the check in screen.

This app has not updated my correct name to correspond with my new name. I used to be Barbara Holmes Montague, but now I’m Barbara Holmes Smith. Everything goes through if I delete my RR# when I’m filling out the information.

I’ve been flying on Southwest for so many years that I remember getting a free bottle of Chivas at the end of each flight! I think that was in the 1970’s! For decades, I flew several times each week. Now, I travel a few times each month. When I make reservations, I still look for Southwest flights. Why? Good service is the main reason. Flight attendants are almost always friendly. Other important reasons include ticket exchanges or refunds are easy, no baggage fees, and comfortable seats.

Too many screens to go thru to check in!

I LOVE flying SW! They are super friendly and have such a flexible cancellation policy. The app works great 99% of the time. Very convenient. Love using it.

Love the App and functionality, I use it all the time for booking, searching, updating flights, checking in, etc. I love the ability to complete almost anything via the app. *update - they have fixed the split screen issue with booking.

I really like how organized they are.

SW you’re the BEST!!! ❤️

When I check in at exactly 24 hours in advance I get high numbers. B54 and C1. Ridiculous that you should have to pay $25 more to get a lower number. My boss won’t pay for that. And this nickname stuff is for the birds. Everything I try it is taken.

So I log in to the app. The app shows me all my reservations and I touch the one I want to check in to in a few minutes. When the time comes, I touch the checkin button. Here’s where the s***** stuff comes in. The app then asks for my reservation number and my first and last names. The ALREADY KNOWS all that... it’s just wasting my time

I don’t understand why I can’t search my confirmation number by my name? I don’t understand why I can’t check in with only my name. I don’t experience this with other airline apps.

Southwest app should include confirmation and flight information about companion pass customers. Also, TSA precheck clearances are inconsistent for companion pass customers. However, both services are very good for the primary flier.

Wouldn’t give me a scan code for my phone have to go to kiosk at airport for a paper ticket..waste of paper and time..

Easiest to book, change, cancel, check in...Southwest is the best!

I love the SWA app, but for some reason this time, I did not get any text nor email messages as in the past, reminding me to check in and get my boarding pass 24 hrs. before each leg of my trip. Not sure why or why not. Robert Seidel, MSSW

Southwest is amazing, but the best part of southwest is the no BS, straight to the point app. There’s no frills but we didn’t ask for any. We asked for fingerprint sign in, checking in 24hrs before on the app, adding my flights to my wallet, ability to book great flights and that’s it. So many other flight apps get caught up with s***** things trying to feature creep the other apps but southwest is still the heavyweight of the group because the app is actually useable! Thank you!

Always easy and very convenient. Love this app.

Lot of nice features but it does not take advantage of auto fill features for name when checking flight information. Notifications when to check in is very useful.

Easy and simple to use! Only thing is I couldn't find my flight already on the app and my points aren't showing either :( otherwise it's pretty convenient 👍🏽

It really is annoying when your flight is cancelled, but it wasn’t Southwest’s fault. Weather related!

I love SW. I would like to have a bit better seat selection lottery system, but two free checked bags, usually a cool flight crew, Get-Away fares are awesome, and it mostly goes where I need to go? What’s not to love. Sandi in Hayward CA

I recently took a random trip to DC; I chose the Southwest App for booking. All the prices were cheap for super quality service. On top of that, the hotel I booked charged me way less than anticipated!!! I’m returning today to book another random trip to congratulate my ten year friendship with my ride or die. Southwest will be his first ever plane experience! Also, he’s 32 and has never been to NYC. He’s in for a fun surprise!!! ;) Thank you Southwest for memories.

Did I miss the “sort by non-stop” on flights feature on the web portal?

Worst one 😫😫😫😫

Play love my rapid rewards, always a good experience flying. flexibility with flights & destinations

The SW app is usually great but for some reason as I was trying to check in it wouldn’t open on my phone but would my iPad. I was able to check in but is a little disconcerting that o couldn’t do through my phone. 🤔

It is a waste of time having to log into southwest.com from a browser because I cannot buy additional Rapid Rewards points on via app. Other than that, the app is pretty d*** cool !!

Southwest is always our go-to airline. Now the app rates 5 stars for ease and speed, too!

Love the app, wish they would add a feature to enable free Wi-Fi automatically for a-list members instead of having to login to local planes Wi-Fi each time for authentication. Have all the tools to do it automatically in the app! Next release maybe ?

Just wish there was a place to request points on past travel / flights.

It’s a mediocre app with moderate capabilities, well done.

Love flying the friendly skies of SWA. I travel weekly and I appreciate all the flght time options and prices❤️

Recently, when saving my boarding pass to apple wallet, the pass was no longer available in this app. Seems like it should remain in app!?!

Southwest screws up my pre TSA. I signed in and checked in but not given TSA precheck.

App is incredibly useless. Could not figure out how to get my mobile boarding pass even though going to the Southwest website made seem easy. The prompts just did not show up the way they were supposed to. I don’t get it.

In always surprised how great it works to use even “as guest.” Also, it’s important that it work well and quickly for the check in process they have, and it does. And it’s easy to use!

I love that Southwest provides first come first serve in seating. Your planes are always clean and the airline stewards are very courteous. Thank you Southwest!

Love the flexibility

Super easy to use

Good service, pleasant people, enjoyable flights.

App delayed my check-in process and kept saying it did not recognize my reservation. When it finally recognized it I was in the C boarding group. Not good.

It would not let me check in ...

Always professional and courteous staff

Would be nice if you had an app compatible with an iPad. I can open the app on my iPad, but it is the iPhone version and some of the screens are not that clear, nor do the fill in the entire tablet screen.

If where you sit really matters, this is the way to go!

The Southwest Airlines app is so easy and convenient to use! Strongly recommended by someone who doesn’t travel a lot!

It is good to get it as it reduces the chance of missing flight due to delay in security

Love this app

Very disappointed with almost everything

I like the app, but the top “buttons” do not show up on my iPhoneX. I have to “imagine” the rope left as “back” and the top right as “done”. But other than that I like the functionality of the app.

It would be great if the boarding position would be revealed before confirming, so that one can chose to upgrade or not

It is hard to do multiple city trips Thank you

Love flying with Southwest!!!

Online rebooking a flight has become over time very refined but simple process. Plus, the sheer fact that you do not lose your initial payment in the process of rebooking online makes this a solid 5 star rating!

I’m not often impressed with a business app but you guys hit it out of the park. I especially appreciate the ease of entering the data. Thank you for the well written application! Good job IT!

You need to offer multi city bookings on the app

Doing business with Southwest Airlines makes flying a breeze!!!

App works great! Southwest has the best prices, luggage is included, and you can cancel or switch your flight without fee. As long as they keep these policies I’ll keep using them

This is a review of the app, not the airline. App is pretty bare bones. It’s annoying you have to login if you don’t want to join the rewards program. I think it could be improved by adding bag tracking like delta in addition to links to the inflight entertainment more advertised. Also, it would be nice for decent notifications of the flight changes, like gate and delays.

So easy to work. Great app

Every time I log in my information is missing unlike with the Priceline application. When I’m rushing I don’t get my mileage points. This plus the Houston situation has me looking less favorable upon your company.

There is no simple way to check flight status on this app. They want to create an account?! Why can’t you just type your confirmation number and name like the website and then have it available on the app until your flight trip is done?

Had to call and reschedule a cancelled flight. Phone reprsentative was terrific! Changed my flight immediately to accommodate me while in Mexico in a panic! Thanks to her, I can breathe again.

Like the trips and companion options

We love everything about southwest. This app is super easy to use.

I can't open the app, it says it needs to restart and closes. Please fix

Best airline ever!!!

And I’m a travel agent. The fewer clicks the best in my book. Enjoy.

My husband and I were very pleased with the timeliness, professionalism and friendliness of Southwest. We did not have to wait an inordinate amount of time and everything ran smoothly. In fact we were even early to our destination. Thank you!!

I’m checked in!!! Why is there no option for mobile boarding pass!!!!!

This is seriously the best airline. Dependable flights schedules & pricing. Makes traveling stress free. Thanks southwest!

Always a pleasure to fly southwest!

Good

The best ride in the sky, it is like floating thru the clouds. No one but Southwest does it better! Plus try the new airplanes, they are great!

Great for on the go. Easy to check in, find a flight or car. Nice and zippy. Love it!!!

I think developers only focused on iPhone X, they made the navigation bar based on iPhone X’s screen. On other devices like iPhone 6s Plus there are no navigation buttons in the *Select Dates* page. Once user enters this page he can only minimize the app.

The mobile passes are not showing up when you log in

It’s a very good app but it would be nice if the confirmation number pre-populated when you login to check in.

Text overlaps and hard to read when purchasing

Why did Southwest remove the apple watch functionality??

Very difficult to figure out for the first couple uses. Somewhat counterintuitive.

Makes everything southwest so easy

When I checked in on the app it did not give me the option to have my boarding pass sent directly to my phone via email or text. Thankfully I’m at home and was able to use our desktop computer & printer, but this option won’t be available for me on my trip home. It will be extra time & hassle to go and wait in line at the Southwest kiosk in the airport. I had no trouble with the app or your website before and am disappointed to see things have slipped.

Not able add the boarding passes of my family members to my wallet after checkin

App works but always have trouble using mobile boarding pass.

The app does not rotate in horizontal mode with keyboard attached.

Swa is awesome no better airline

Difficult to use. Mostly promotions. Hard to navigate flight look up and forgets information. Can not get boarding pass if previously printed. Deleting app now.

Transparency in pricing, no change fees, great app, awesome employees on the ground and in the air... why would you go elsewhere? Keep on setting industry standards for excellence Southwest!

I love the Southwest app! It makes checking in to my flight so easy and looking for flights is a breeze too.

I love all the smiles

Easy to use

Awesome service;)

Above all the REST!!!!!

It’s a good app. Seamless

I fly SW whenever possible. Making changes to my scheduled flights are easy and mostly cost free. I do not enjoy having to fly other carriers. I know it will be difficult and costly to make changes

Had several questions and upgrades to early bird. They were flawless at gate in Tampa.

Travel was easier using the Southwest app

Still has no way to tell you what bag claim has your luggage.

I am shocked and thrilled that I receive B1 position. In Chicago I received B49 doing the same thing. Only Southwest knows. Was it my server in Chicago?

Please put the prompts for Emergency contact info up during reservations. This slows down check in and causes poor boarding position. So annoying to be held up during check in especially with multiple passengers on the same itinerary. Thank you!

Great App!

As soon as I check in I should receive boarding pass and email so I can print it. All other wait lines are doing that. Great convenience.

I’m very disappointed in this updated app. I’m not receiving notifications as it did before. I didn’t know my flight was delayed tonight had I not opened the app. I’m not understanding this when this is an vital feature for an airline app. I remember when Southwest had text, phone call and email features when a flight was delayed or changed. Now there’s nothing! Please fix these features!

No option for digital ticket. Had to go to kiosk to print. No option to upgrade boarding priority on app. Had to go to a kiosk.

I’ve been flying Southwest 20+ times a year for the past 12 years. Corporate travel has been directing me to legacy carriers lately, and I’ve been sad. Everything with Southwest is intuitive, from the very simple and easy to use website, to the app, to the super easy check in process to boarding. So, today, I’m back home at the Southwest I LUV. App check in knew I’m wanting to check in, bag tag... Still Free!!! Other guys are now $30.00! Simple bag drop, and greeted and treated with that Southwest spirit! The app is so easy to use, and free live programming and entertainment on my WiFi enabled flight.

The App always says I have no upcoming trip when I DO have upcoming trips! I have to go back to my emails to get confirmation number. A real pain.

It asked me to login again because I hadn’t used the app in a whole. Then when I clicked forgot password it asked for security questions that I didn’t remember. I had to call customer Service to ask for a reset and all he did was have it send me a link to the email address on file to create a new password. Why couldn’t it have just done that when I put in my email address on forgot password? Frustrating and time consuming.

You cannot beat their rates for nonstop flights, bags fly free and the staff are always helpful and friendly!!! Would hate to have to fly another airline!

I will never understand how all of the other airlines – at least the ones I fly in America haven’t caught onto how easy it is that you all make it to travel. Thank you all for being the best.

First of all, I don’t understand why we have to literally punch the confirmation number, first and last name after clicking the CHECK IN button. Korean Air recognizes those infos during check in process if it is done thru my own account that is logged in. Next, the page I set up for checking in prior to 24 hours always seems invalid, so I have to do it AGAIN from the start.

“You all” are the best as we would say in Texas 👍

Exceptional service!! Great fares and excellent customer services!!

This app is very friendly user’s app. Just select a your destination and date and go!!! 5+*************

I love it

Great features on your Ap. Need better prices :)

Always get great service!!

Always the easiest and the best service!

Very pleased with the staff at the airport and on the plane. Recommend Southwest.

It’s very inconvenient to not be able to view the boarding passes on a cell phone. Why can’t you make this happen???

Great airline flight changes made easy and no bag fees!

Southwest Airlines is the easiest company to do business with.

Easy app to use and accurate. Makes travel easy!

I hate that I have to track down my confirmation number for each flight every time I want to check in using my computer or the phone app. It is terribly inconvenient. Once I am signed in my reserv should come up and allow me to check in

The app does not allow you to go to the next step after choosing the dates you want to fly. This glitch has been at least a week.

People always helpful always smiling

I would rate it higher if there was an alarm that told me when to check in so that I don’t end up getting a center seat. I travel quite often but have my mind on other issues. I wish it would ring until I check in.

Will not let me log in. I have the user name and password but says exceeded log in attempts and won’t reset or tell me how to get it reset

Help needed!

The difference between my experience flying with Southwest today versus my experience last week flying an airline that begins with the letter “A” —- huge!!!! If I can help it, I will only fly Southwest moving forward !!! Chris M

You cannot easily type in your traveler number or awards number on an iPhone

Southwest is amazing as always!