Hertz Car Rental App Reviews

Been a hertz member for a lot of years. It’s got better and better with the services and customer service. I don’t rent from anybody else.

Gave 3 stars for having no option to pull receipts through the app.

Use this app a lot and wish it would remember my preferences, member number etc.

How bad is this app? Let me tell you. First of all it will randomly tell you that your login is bad while you are in the middle of renting a car. So you have to close out and start over. Next on several occasions it won’t let you proceed without entering your age. Your age is already in your profile but it doesn’t give you a spot to enter the age again. Period third tapping on a field to enter in the airport code or the location code sometimes you have to tap 10 to 20 times Before it will select the field.

Sometimes great, often buggy. Trip back to the 20th Century

Easier than laptop. Works well for me.

This app is simply a disaster. It constantly crashes. What should be an easier and quicker way of making a reservation turns into a frustrating experience!!!

App rats differ from online website. App didn’t work, had to logon through hertz website then tried app again. Sometimes app rate is higher.

Bit buggy! Getting better, tho!

The page does not adjust to the orientation of the iPad so to use the keypad my head had to be at a 90 degree angle. Oddly your ratings and review pages- probably managed by an outside contractor- is oriented correctly. Fix this. The cost is minor compared to the annoyance. I’ll try another rental agency next time.

Spent 30 minutes trying to enter my rental information. After answering many detailed questions, the app told me it couldn’t connect to Hertz. Save yourself alot of time and just call them at 1-800-654-3131

I reserve All of my cars with this app, and it is easy and simple to use, takes care of things and gives me confidence that I have made a reservation. I highly recommend that you make this app a part of your phone menu.

The app is very buggy and is unstable. Many functions do not work such a HELP. It drops info and doesn’t allow you to add a flight for arrival or if no flight it locks up. Would be nice if it had an option to add or modify the reservation on the calendar. Would be nice if it pops up with info on where to pick up the car when we get close to rental car place. Would be nice to have a function that aloe quick review of the features of the car renter such as nav system, cruise control etc.

I use the mobile app every time I make reservations with hertz. It couldn’t be easier. You can sort, filter and select. Additional information is available with easy to find buttons. Anytime I’ve needed to modify a reservation it’s easy to do and email confirmation follows immediately.

Need to be able to change payment options (cards) rather than be forced to use what is on member profile only.

Had to go thru whole rebooking just to add my flight info ... and it was not obvious where I had to add the info ( found it after searching closely - text does not stand out ).

This app doesn’t make the act of renting a car very easy. Too many clicks, too much info required, really difficult to enter any discount codes. Impossible to see if discounts were applied. Hertz—work from the customer’s POV—simplify this experience.

As always Hertz is #1, Very Reliable & Dependable... I’ve been with Hertz for over 30 years and I’m not changing!!!

I would like to change my credit card default but can find no way to do this in the AP or website... I am sure there is a way but could not figure it out

The app is ok so far but the rental process is a little lengthily compared to other car rental apps. The interface could be a little more user friendly for us first time app users.

The operation system runs slow and it’s hard to navigate the website.

Quickest, easiest way to book a car, ever! Love it!

I wasn’t able to log in for months. Finally made a reservation and it wasn’t able to use my Hertz Gold Reward points. Otherwise seemed straight forward and easy enough. We’ll see if my reservation comes through.

Very easy to use and to modify reservations. Hertz is my go to company!

App will not allow full exp. date to populate for credit card—only has month drop down menu & no keyboard to enter year. When trying to enter feedback on app site will not allow for low rated feedback of - but—will only go through with high rating of + or ++. Called Hertz customer service who sent me to Hertz IT who could not help with the app.

I am extremely pleased with the efficiency of the app.

It wouldn’t let me enter city and state. Had to reboot it twice. It then wouldn’t let me enter flight number after picking airline. I’m at iOS 12.1. It wouldn’t give the prompts for the keyboard no matter how many times I rebooted it. Otherwise, it’s a pretty intuitive app.

I just signed up for Gold Rewards and downloaded the app. Basically it doesn’t work at all. Each time I try to make a booking it gives an error saying please choose a pick up or return location even though I’ve already put them in. Also as I live in Germany half the app is in German although some parts are English. I can forgive the language thing but an app that doesn’t allow you to make basic functions is useless.

Doesn’t work with iPad Pro - how is that possible

Used app to change my pickup and return dates/times. Quick and easy. No glitches at all. iPhone user.

Put largest airlines on top of drop down. Delta is around twenty swipes. Forgets login info repeatedly. Add support for finger or face. .

I’m not sure what all the bad reviews are for. I use the app at least once a week and rarely have an issue. Maybe it’s operator error.

I use to end up having to pull out my laptop after several failed attempts to make a reservation, this time everything went smoothly!

Doesn’t list if a car has AWD

For a major company to have such an out of date app is embarrassing. The last couple weeks my app won’t even let me book reservations. Fix your app hertz!!!!! Make it full screen on the iPhone XS

Hertz, please fix this App so it supports LANDSCAPE mode!

Great for making quick reservations. Changes to profile much easier in browser on desktop. Hate that it requires a nick name to post and doesn’t provide a suggestion if the three I tried were already taken

The app has some great features but it’s super cumbersome. It never remembers any information from my hertz id and password to my frequent flyer number. Which in the fingerprint era we are in that is inconvenient to say the least. The location selecting is by far the most frustrating aspect. In a city like NYC it isn’t narrow enough so it pulls up 16+ options and with no way to save my favorite locations it’s annoying.

I love your app! It is very user friendly to me and so easy to use. I will never rent a car from another company. Hertz is the best and everyone I have encountered has always been very nice, friendly and helpful.

I use this app to book my rentals usually because I’m a hertz gold member. It’s just easier. However, it doesn’t allow you to change a reservation or even call customer service through the app. In addition, when I have used it in the past, your current reservation doesn’t show up. It’s really annoying. But it gets the job done for booking.

I’m very disappointed with this broken app. I was never able to login on my iPhone X but it works on my iPhone XR. It’s so limited. You can’t manage your profile or update your driver’s license. None of my rentals are appearing in the app. I can see my points and status but there’s no indication of what’s the next level. Maybe I’ll rent more cars if I know I’m making progress and I’m x dollars away from the next level. It’s full of bugs and feels half complete. I tried to submit feedback and the feedback form said I had connection issue and wouldn’t let me submit. Terrible user experience. This app needs a ton of work. It pales in comparison to other businesses that offer loyalty programs. Makes me want to switch rental car providers.

Simply the best... The standard of EXCELLENCE! Hertz you crushed it with this app... Job well done...!!!💪🏼💪🏼💪🏼💪🏾💪🏾💪🏾 😎😎😎🇺🇸🇺🇸🇺🇸🤩🤩🤩😍😍😍

When making reservations, the app forces you to buy expensive insurance that you don’t need.

The app needs some work. It is glitchy and also needs to use Touch ID to log in.

Wish it added points. You’d think renting weekly I would have some days accumulated. Not the case.

Slow... not updated for new iPhones..

Needed to change credit card in app, unable Other than that very easy to use

I use this app a lot, and am a Presidents Circle member. It generally works well, but has some glitches. If your plans change (e.g., flight/pickup time), the app takes you through essentially the entire reservation process again, making you choose car, type, rate, options- the “I want the original rate quoted” toggle seems to have no effect. It also gets confused if you enter program discounts or promo codes.

I’ve rented 28 cars so far this year... ZERO issues!very friendly and attentive staff! They’ve gone above and beyond in more than one occasion. I mainly recta from AV, a few times from VV, both have great people. On a personal note, for those who write horrible reviews, you cannot be an a-hole, treat employees like they’re inferior & still expect to get respect back! RESPECT!!!

Credit card is near impossible to change. iOS version doesn’t map properly with invisible fields. Crazy bad app for such a big company

Buggy, VERY slow and doesn’t track my points/rewards. Keeps telling me no cars I’m looking for are available...then tell me what IS available.

This app has worked great for me. Easy to rent on the spot and to modify or cancel. Not great for account info but for speed I love it.

Good

The Hertz App is excellent! It is simpler and faster to make reservations than using my laptop.

Needing to fix that Find Location on the main menu, it’ll locate your current location only. Alternate fix is to make reservation to find location

Navigated quite easily had a car in less than five minutes

I’m on the shuttle to the car rental center, It’s past my pickup time and this app does nothing for me. I can’t view my vehicle, where it’s parked, or if there’s an option to exchange. What’s the point??? Other car rental companies have much better, intuitive, user-friendly apps (AVIS) that allow for more flexibility. If I wasn’t earning Delta miles for each rental, I’d never use Hertz again.

Hard to use app

The variation in location rules, prices and lack of smart search by car type, and hours makes this app a miserable failure. Also Hertz does not treat its customers, even the highest level with much care or respect. Enjoy TSA better than Hertz. I only recently have been forced to us Hertz.

What difference does it make how you arrive? I am booking the rental at an airport that does not have airline or train service. I am arriving by a Private aircraft The website lists the airport and FBO facility but you cant confirm the booking on the web site without an airline or train flight number. Hundreds of cars a day are rented at airports without airline service by people flying in on private aircraft everyday. Can Hertz not address this repeated problem? I have contacted Hertz multiple times but nothing has changed. Can’t use the web site to book at these airports.

Your app never saves my login info even though I follow the correct procedures

Truly awful app... Login, sign up password recovery is a joke ! Website and customer support experience, awful ! and even worse, the attitude of phone support people is... they couldn’t care less.

Terrible app. Hasn’t been updated in a while as evident that it isn’t formatted for an X or anything of that size and design. You can’t add or delete a credit card. Way to limited and basic in a day where Siri can order your food for you.

The app is amazing I work for hertz and I’m loving it

This website require some redesigning. Not impressive compare to its partners.

The app has potential, but it crashes or goes blank way too often. Need to delete and re-download it in order to move forward. It needs some IT magic to run fluently. I’d very much appreciate that / Hertz Good Member

For sure it works, although it is a web app rather than an a completely local/native one but it still works. Shocking that the UI doesn’t even scale up properly for iPhone X’s. Guys, these phones have been put for going on a year and a half! Time to pick up the pace boys!

It fails on even the tiniest thing, f.ex. It'll let you past the screen with your contact info without a home phone number (what do they even use that for, I rarely rent a car when home) only to fail the booking due to the missing home number. At that point you must start all over (some information will be remembered from your last attempt, but pay attention to which). Updating my profile is not possible from the app and if you do it from their website, who knows when it's synced to the app (not on app restart at least). If you have too many attempts at booking a car, it fails with "run out of cars." (Checking the web, confirms that they have still plenty.) I do like renting from Hertz, but this app frequently frustrates me to the point ai just rent elsewhere. It's a true botch-job and Hertz should not have paid actual money for it. PS:feedback form fails as well (at least if feedback is less than flattering).

This app is terrible. On the home screen, I can’t see membership details if I have an upcoming reservation. It’s not intuitive to navigate either. When I compare it to my other business travel apps, it stands alone in last place. Worst quality, worst value. Step it up guys.

Looked all over the internet for the best rate for days, but couldn’t find anything. Logged into the app on my phone and booked a car in minutes with a rate much better than I had found online. Thanks!

The App crashes more than their cars

Quick Gets the job accomplished and saves a lot of time and trouble.

Love it! Quick and easy.

Entering new Credit card info is not intuitive. Only month pops up in the expiration,field, year is not obvious. Never seen anything as bad as that for inputting cc info. It’s a Sales prevention tool.

It’s pretty useless when trying to apply different discounts-there’s a disconnect between featured discounts offered and applying the discounts. :(

I am a loyal Hertz renter for work and pleasure, first time disappointing experience with Hertz renting for pleasure. I got quoted a price of $40 for the vehicle I wanted using my iPad, logging in with my loyalty number, but recognized only my work CC number for billing as an option. That is my primary billing number, but not wanting the headache of a billing issue I logged into my laptop to ensure my billing was changed to my personal CC number, only to see the price change ( both the iPad and laptop sessions) to $53 for the vehicle. I was only trying to avoid a billing problem and it cost me $13 a day, that is a loyalty bummer. Hertz do you want to make that right for this 5 Star customer?

Never able to use my rewards 😔

For reservations it’s ok but there is no account info integrated at all.

Easy to book and modify with app. Show car total with tax whuch is nice!

I have used this app fairly often without issue until now, but today I hit a major flaw/bug/feature. I use the app in English, have all my details showing I live in the US etc, but I happened to be in Germany when I tried to book my next rental. Even though the app was in English, as soon as requested a booking, everything switched to German combined with strings of random character codes the presumably would show accented letters if my phone was set up in German. This needs to be fixed!

Buggiest worst app on the planet. Doesn’t fix my iPhone XS...years after the X came out. Bugs everywhere. Could barely modify my reservation.

It is so basic, loads slow, crashes often.

This app is circa 2005.....with what you charge for rentals I would expect MUCH better. Spend some of your ridiculous profit margin on upgrading.

I made a reservation weeks ago for my car rental for 12:40pm today, I arrived and was told they don’t have any cars I would need to wait 30 minutes and we asked well what is a reservation and were told it’s just to ensure you have a car and which is true for the time we set up. They were snippy at the John Wayne Airport and didn’t feel bad I waited and didn’t accommodate me for it. I am very disappointed and would not recommend them to anyone after this experience. At least do the right thing and give me something out of me waiting over an hour when I just flying for the last 5 hours!

Super convenient and simple app. Very useful for a frequent traveler. I only wish it would have more info on the vehicle you are planning to rent, specifically in my case it was if it vehicle was 4x4 or not. I was able to call the Hertz to find out pretty quick.

This app looks like it was designed in the wave of first gen smartphones. It’s 2018, not 2008. Hire a user experience engineer and make it look like you care about your users. Lacks ability to manage account or if it’s there it isn’t easy to find.

On IOS, past reservations cannot be viewed or printed. Many of the ancillary functions don’t even work. Some unnecessary steps required to reserve a car.