Avis App Reviews

Speeds my trip through the airport

Soooo many issues but here are a couple -Stealth upgrades. “Pick your car” will not always tell you if there is a charge for what you select. -lane locations wrong or missing. Frequently cannot get info on where the car is. Use a different app or a different company.

I have to sign into the app every time even though I have checked “remember me” and have enabled Face ID. Very frustrating.

Unfortunately Avis is behind its competitors for app functionality. The most recent issue is trying to add an awd code so that avis recognizes my platinum amex card benefits. Avis doesn’t recognize their own awd codes.

Non existent. Avis experiences have been poor and significant pale to are partnership with National. I have switched to using Uber more due to the frustration

I just set up this account did not select any rental yet I see a charge on my credit card and I can’t reverse this charge. I’d like to actually make a purchase before my card is charged anything this is just bad business.

I have been using this app for quite some times and have noticed better deals as compared to directly calling to reserve or online reservations I prefer Avis to rent cars any ways

I have rented several vehicles over that last few month: ranging from a week to 3 weeks time periods. I have had several issues from being ticketed due to an expired emission test, a tire that couldn’t be repaired so I had to go back to the airport location because none in my vicinity had availability, to being overcharged. While experiencing these problems, the persons at the drop off location(main building) were typically friendly and helpful. The manager had to be called several times and I will say they knew what they were doing in terms of customer service. Where this can not be said is at the PREFERRED area. The manager, who reluctantly told me her name was Chrissy, as I had to ask several times due to no visible name tag is not what I would describe as a people person. While clearly being made aware of the problem I faced, there was no empathy, concern or attempt to rectify the situation as to where I, the customer was made to feel there was any care. As a traveler who had just been rerouted twice, luggage lost and making it to my destination five hours later than scheduled; this was just one more bad experience in an already long day. Being in the customer service industry myself, it is bad business to display such a nonchalant, ‘oh well’ demeanor to paying customers. Being in a position of leadership, this also sets a very bad example for your coworkers. I will be returning to this location. Who knows- maybe Chrissy had had a bad day as well. If so, I can only hope it’s better and is reflected in her dealings with the public.

The app is challenging to navigate. No idea how to reserve a rental using my points.

Can’t check in

App is good

This is worst app I had ever seen Keep me signed in never worked on my device I had to login every time when ever I closed the app.

Makes changes and updates easy!!!!

I rent from Avis on a regular basis and almost exclusively use the app for making and managing my rentals. I love that you can usually change your vehicle onsite from the app. It is easy to use and very intuitive.

Seems like a convenient app. Would like to be able to look at other vehicle options though.

I am still having issues with the staying logged in and Touch ID. I get logged out and have to re-enter my user I’d and the Touch ID button is turned off.

I love how you can modify your rental in the app and don’t have to call and speak with a rep..

Not much works on the app except for the notifications. You open the message, try to complete the action (for example, confirm a car, view your car etc) and nothing works

Love the ease of this with the Preferred Plus status. Wish there was a tip option when using curbside drop off! I never have cash on hand!

I returned one of my vehicles on 10-21-18 and Avis requested the fuel to be returned at 3/4 full and I filled the vehicle up and when I received my bill Avis had charged me $183.59 for fuel. I had a receipt that showed vehicle was filled up 10 minutes before my return and I am still fighting with them. Insane!!!!!!!

Every time I back out of the app it logs me out even if I click the tab to keep me logged in. Every time I have to re enter my Wizard number.... annoying. My Marriott and airline apps don’t do that...

I arrived at my Hoboken Avis location at 3:50lm for my 4pm car Reservation and the location was closed for the day. When I called and spoke to several representatives, I was hung up on. Was told I had to go to a different location in another city to get a car. Completely baffled. Preferred customer, Shari Auer

Expected some professionalism from a company like Avis!!

Offered me a Cruze. I selected the alternate which was a Mazda 3. I get there and my car is a Cruze. Why bother offering alternatives if you’re not going to honor them? In the future I’ll probably just ignore this app

I just spent 6 weeks in the hospital taking care of my parents. The Naples Airport Hertz staff are the best! The car was exactly right to transport my mom with disabilities and the site counter manager at the airport is a caring and thoughtful human being. This is a tough time but your Naples staff made it so much easier. Thank You.

Still have to log in every time even if I hit the remember me and it the fingerprint options. Garbage.

Constant issues. I rent from avis every week and the app is terrible.

I have to enter my username and password each time I open the app even when I select the Touch ID (which doesn’t work) and remember password option! Developer mentioned that I need to ‘remove my info’, there is no such option on the login screen?!?

This is the worst experience I have ever had both with a car company and with an app - which demanded that I pay an extra $150 to use the app. I specifically booked a car from Avis because I saw how highly rated the app was. That it allowed you to manage you reservation from the app so as to cut down on the time to pick up your car and to streamline the process. This could not be farther than the truth. I booked the car. Fully paid for it. Then went into the app to link my reservation with my account in the app (the app was still downloading when I booked the reservation). Put in the confirmation number - perfect! It pulled up my reservation. So I clicked to link my reservation with the app so I could fully manage it from the app. Literally the ONLY thing I was attempting to do was link my reservation to the app so that I could manage it from there (again, the only reason I booked through Avis). I was in no way modifying any part of my reservation. However, the app insisted that in order to manage my reservation, I had to pay $150 more to do so because I was “modifying” my reservation. Nothing was being modified about this reservation: I wasn’t trying to change the date or time or location or type of car. Literally ALL I was trying to do was manage my reservation from the app. I talked to multiple people at customer service, who were all very unhelpful (one who refused to connect me to his manager because apparently he has no phone number and cannot be reached...) and told me that I was “modifying” my reservation and so it had to be rebooked and updated prices would apply. Again, I cannot emphasize enough that I was in no way modifying my reservation - I was simply trying to manage my reservation (which showed up on the app) through the app, by linking it with my account. I went through multiple levels of customer service only to be told time and again that I couldn’t “modify” my app without enhanced charges. Finally, I was instructed that it was “literally impossible” for ANYONE in Avis to link my reservation (which was already showing up on my screen) to my app on the account. In addition, the customer services agent was extremely rude, cutting me off almost every other sentence or question I tried to ask. Do not book Avis or use this app.

Every time I go to use the app I have to sign in again despite checking the remember me and enable Face ID. Very annoying. It never remembers my user ID either.

You can check 'stay logged in' and 'use facial ID' all you like...it will do neither. Can't count how many times I've had to type in my name and password while on a moving shuttle bus. Could do it in the terminal, but the app will likely forget again by the time you get to the lot

As a frequent traveler and loyalty member of multiple rental car companies Avis and their app are hands down the worst. The app has never been fully functional. If my current reservation does in fact show up it does not allow me to select my car or make any changes despite having links to do so. I have also never been able to load past rentals for expensing receipts. Save yourself the trouble and go to National! They are more expensive but worth every penny!

What’s going on?!? Been about a month now since I noticed the app wasn’t working...says you have to call for assistance. Oddly enough website has same issue for same length of time.

Still will not allow me to turn on Touch ID for log in. Every time I open it I try to enable it and every time it always has me sign in.

Very easy to use and update

Reserved car weeks ago. Why am I waiting for it to be delivered???? It’s 20th century folks. Sharpen up

Your cars are horrible!!!!!!! I was Executive status with National. I am doing my best to get my company to switch from you. Your car selection is terrible! I hate going to the counter!!

Picked up car! Mobile app says it’s full! It’s on empty.. Terrible

This app serves its purpose but on a very basic level. You really don’t have a choice as it’s indispensable if you travel regularly. Logging in is slow, and at times, you get rejected and need to try again. It’s accurate regarding current rentals, but you can’t do anything once the system assigns you a car. An example: it’s 11:30 in Chicago and my rental in NY is set for 4:00 ET. My flight was canceled and I’ll arrive after 7:00, yet the Avis system will not allow me to make a change. It thinks my rental is current and thus unchangeable. I believe Avis can try harder and get this app right!

This app never keeps me logged in. I select stay logged in every time and I have to type all my information in every time...I’ve also selected enable Touch ID and it has never let me

The only thing that can make me dislike renting from Avis more than renting from Avis is renting from Avis using the Avis rental app. Most of the times it wastes my time and then suggests I call customer service by phone. Duh. Why did I use the app in the first place? Even the so-called helpful functionality is useless. It failed to make a reservation and had me call customer service. The customer service rep did not even know what an Avis Wizard number was. Then he could not look me up so I looked in the app for the current reservation. The app is giving me details of the car I am driving for the last few days - like it’s color and license plate number - but it does not have any information on the rental agreement number or reservation number in Current Rental tab, which I need to give the guy on the phone. Poor CX UX design all around. Fail.

Since the app was updated, even if I activate the Touch ID and to keep me logged in, it always logs me out and I have to log in every time I access it. I so much preferred the old one.

Well it’s a good thing I booked through the travel agent for my Company. I am a preferred member and had a reservation with a confirmation. When I arrived at the Avis counter they informed me they had no cars available. Not only did Avis not have cars but neither did Budget or Hertz. So I called my travel agent to explain the situation after trying to resolve it first with Avis for 30 minutes. One the the gentleman I spoke with couldn’t even locate my name! Big fiasco. My travel agent called the regional manager and again I was on hold for 35 minutes while this was all happening. They finally reached the regional manager of Avis and told me that they were going to give me a car. So I said to them there are no cars I just was in there for a half an hour and they literally told me there was not one single car from budget for Avis or Hertz or Alamo for none of them. And they still said they were going to give me a car. Now the two girls behind The desk at Avis said that their phone had not worked in two years. So they were wondering who was talking to any regional manager they started laughing. Then the next thing you know someone’s cell phone goes off and it’s the regional manager. So the guy from budget now he jumps up out of his chair and runs across the way and lobs a key onto the Avis girl’s desk. And there you have it I got a car. And the regional director from Avis Called me to ensure everything was OK. I could’ve simply left and got an Uber to the hotel but I said no -I had a reservation and I’m a preferred member I want answers and so hopefully the next person that comes of this Avis counter in Philadelphia train station with a reservation will get a car. This site needs attention!

No app in the world can make up for the terribly operated franchises that you have to deal with. If you reserve through the app make sure you call the stores regularly to make sure they have the vehicle that you’re expecting.

Great features but not consistent in connectivity to back end and finding reservations so 4 stars

I booked a standard size and when I went to pickup they had a compact for me. The agency told me that the computer registered a compact. Normally I’ve been very happy with Avis, however, this experience was very disappointing

Shuttle Pickup service is horribly slow and app tracker is worthless

I’ve been renting with Avis for years. I’ve received great service with quality car rentals!

The rental office was closed. The text from AVIS said all you need to do is hit return now in the app. Took a while to download and sign in, then to navigate around and figure out where one can even do that. It kept trying to sign me up for a new rental. So by the time I got there it wouldn’t do it. It said “see rental agent for assistance”. Ummm office closed. That’s why I’m bothering with this stupid app