all are taken this app stinks's Review of American AirlinesReviewed on 9/6/18 9:29 PM
Please update your app. It’s terrible and useless. Don’t believe me. Load it on your personal smart phone. Can’t even put your birthday in it.
grumpysealion's Review of American AirlinesReviewed on 9/6/18 7:41 PM
I like flying with American Airlines but this app is ridiculous it’s overly complicated
mainlinefl's Review of American AirlinesReviewed on 9/6/18 2:34 AM
For no reason: Error can’t reach server. Useless
Gks80's Review of American AirlinesReviewed on 9/5/18 8:33 PM
AA amid to be a premium airline but their online offerings are worst then many budget airlines. Try using this app, there is almost nothing you can do with the app. Can you boom tickets using miles - NO Multi-leg trip - NO Track baggage - NO In this day and ago where almost everyone does most of their bookings on Their phones. AA is doing a great job with excellent customer experience.....NOT
Hqali3100's Review of American AirlinesReviewed on 9/5/18 7:14 PM
After “upgrade” to app you get error messages 90% of the time Plus sitting in exit row seat is like sitting on bricks. AA perpetuating all that’s wrong with flying
RayY..'s Review of American AirlinesReviewed on 9/5/18 7:02 AM
So does AA stand for “American Airlines”, or “Awful App”? I’ve had two frustrating experiences after using the app for the first time: 1. During check-in, I tried to upgrade my seats 3-4 times via my iPhone. After repetitively selecting seats and re-entering my credit card number, I receive an error message to the effect that my session expired. A shocking case of an airliner not accepting additional money from me? What’s that in the sky? A flying pig? (I know it’s certainly not me in the air flying AA). I did manage to check in using a desktop computer. But imagine the stress of this occurring on-the-go. 2. So I’m checked fully checked in; however, at app main screen, it says I have 0 upcoming trips. I tap “Find Trip” and attempt to enter my info. Absolutely nothing loads. I kill the app and re-launch. My trip information mysteriously re-appears like a missing plane returning from the Bermuda Triangle Dear AA: please stop using Economy Class app developers; of the Big Three US air carriers’ app review ratings, yours is the one with the most baggage.
Radw27's Review of American AirlinesReviewed on 9/4/18 4:36 PM
The app is very helpful and is a great tool. Is there a way to rename your trips so that you remember which is which? For example, instead of reading “DFW -> IAD” can I change it to say “Wedding Trip?” Thank you. Rijo
Oskars007's Review of American AirlinesReviewed on 9/4/18 2:30 AM
I can’t believe that such a huge airline has such a lousy app! There’s no way to book a flight with your rewards points. You have to go to a full desk top site to do so. Dear AA developer, look at other airlines apps and take the hint. Common, it’s 2018!
jeff-d-'s Review of American AirlinesReviewed on 9/4/18 12:47 AM
I can’t even open it. Crashes every time I attempt to access the app.
wargasm123's Review of American AirlinesReviewed on 9/30/18 12:48 AM
Super clean app! Doesn’t clutter your screen with helpful information like upcoming flights until 72 hours before the flight. How intuitive! I much prefer the advertisement for the citi AAdvantage Card, how did you know? Thank you for showing my miles but not letting me easily use them for seat upgrades, god knows I would spend them to fast if that were the case!
_shane__'s Review of American AirlinesReviewed on 9/30/18 12:27 AM
Last two trips I haven’t had my miles applied but am hounded in flight for their credit card to earn miles which I though I was but not so apparently. Partial app and partial airline rating, always connecting at least 3 flights. Next time I book it’ll be with a different airline. Also last airline to ship separated kids from their families. Horrible PR, never addressed.. guess they’re that desperate for cash. Almost certainly losing mine.
Anon23232's Review of American AirlinesReviewed on 9/30/18 11:53 PM
Just tried to check in using this app. I could not because I kept getting an error every time I tried to pay for a seat. Then it froze up and I had to relaunch it. Eventually had to use my computer to send me my boarding pass. Terrible, terrible app.
F. J. Urra's Review of American AirlinesReviewed on 9/30/18 11:50 AM
I have read several negative reviews. This is not my case. I find this app really useful. It is simple and intuitive. It offers real travel related capacities such as seat assignment, check in, etc. Things like the bag tracker is a real plus. I often have short connections, but I am able to know where my bag is, and if it made it to the next plane. AA can improve a lot of things still in their overall service , but their app is solid, consistent and useful.
Qban 18's Review of American AirlinesReviewed on 9/30/18 11:22 PM
Terrible can’t check in for my flight tomorrow
drewyang's Review of American AirlinesReviewed on 9/30/18 10:07 AM
Love the delta app so much more. AA app needs a lot of improvements. Many features has error message saying cannot connect to Internet. The reason why I picked sky team over one world is because delta’s app is so much more simpler to use. Will consider switching to one world if AA can fix their app problems.
Axx1e's Review of American AirlinesReviewed on 9/3/18 4:12 PM
It can’t find my flight info, or seemingly any flight info. Definition of unusable
Zen Pickle's Review of American AirlinesReviewed on 9/3/18 11:22 PM
Figured I’d try to load the app, maybe join up and use American more since they go a few more places than SW. Downloaded the app and found it to be highly glitched while signing up for their service. The state wouldn’t load, so had to back out several times, then refill all my info. It could populate the state from my zip code, but that would be too easy. Oh well this is enough to dissuade me as I’ve found that if corporations don’t care enough to make their systems user-friendly, they generally fail at overall customer service as a systemic failure. Ciao.
bbbbbbbbbbbbbbbbbecky's Review of American AirlinesReviewed on 9/3/18 10:02 PM
When I tap on an input field, please trigger a keyboard...
OhBjorn's Review of American AirlinesReviewed on 9/29/18 7:34 PM
Works fine with the exact same user name and password (using copy and paste) on my Android phone, but refuses to work on any of my iOS (phone and tablet) devices. I ensured both iOS and app were all updated and current. Same authentication works fine from the web. Only the iOS app refuses to authenticate and AA’s tech support was zero help.
Kevin 2's Review of American AirlinesReviewed on 9/29/18 6:42 PM
I like this app and find it very useful. I wish it supported Apple Pay for purchasing tickets. Also there is some glitch in the app that causes it to show a connecting airport as the final destination rather than the actual final destination of the itinerary.
jsc77908's Review of American AirlinesReviewed on 9/29/18 6:22 PM
American could certainly do better in improving this application. The issues really lie in their reservation system, which pretty much only allow you to pay for checked baggage at the airport. You can easily upgrade seats with the app but there’s really only limited changes that you can make without having to call American.
TTAGGG1000's Review of American AirlinesReviewed on 9/29/18 2:35 PM
Tried calling app support to report this issue. Service rep did not understand the problem so I am posting here. iPhone 6S, iOS 12.0. When I call up the Miami terminal map, it causes app to crash and kicks my to home screen. It appears that only the Miami map is the problem, randomly downloaded the terminal maps and they worked ok. Tried phone off:on and reloading the app.
Not for instructors's Review of American AirlinesReviewed on 9/29/18 12:30 AM
You can no longer look up your upcoming trips in the app, unless you have the record number in front of you. To find that, you have to go back to your email and pull up the reservation anyways, so the app no longer saves you any time or trouble!
Cau124's Review of American AirlinesReviewed on 9/28/18 6:50 PM
Like all things American Airlines. Almost totally nonfunctional
sdnelson11's Review of American AirlinesReviewed on 9/28/18 5:42 AM
Super annoying to not be able to see options to book flights with miles. Otherwise the app works well and is generally useful.
Nick k22's Review of American AirlinesReviewed on 9/28/18 4:13 PM
This app legit does not even work. What a joke for such a large corporation. Can’t login. Called support. Will not fly AA again.
user17363's Review of American AirlinesReviewed on 9/28/18 1:34 AM
Updated to latest version. Now the app doesn't take my screen touches. Brilliant. Buh-bye.
TheAndiShow's Review of American AirlinesReviewed on 9/28/18 12:31 PM
I keep getting a security error message wth
NVAppleFolks's Review of American AirlinesReviewed on 9/28/18 12:20 AM
Your last update blew up my iPhone 5S. When I go to book flights my phone locks up. After the fifth try it opened up and then would t let me change from One Way to Round Trip. Oops!
Six paws's Review of American AirlinesReviewed on 9/27/18 7:51 PM
I used to love it. Now I cannot log in at all. I can log into American Airlines on their website, but this only gives me an error and when I click on help, there is nothing there to help me about any error. I am getting ready to catch a flight and I really needed this.
dyxgic's Review of American AirlinesReviewed on 9/27/18 2:38 AM
It’s The Best Airline In The World 🌎
3858983838238's Review of American AirlinesReviewed on 9/26/18 9:00 PM
The main function it should perform is keeping you updated on flight changes, but it can wait 2 hours before updating, and has no way to reset so I can manually update. Always end up going to aa.com
SportsfanaticMonster85's Review of American AirlinesReviewed on 9/26/18 6:26 PM
Never connects. Doesn’t function properly. Entertainment options don’t work. Doesn’t update in real time. Horrible. Absolutely horrible.
jsc77908's Review of American AirlinesReviewed on 9/26/18 3:45 PM
Still no ability to prepay for checked bags. Not only is the app slow and difficult to navigate, it is now cluttered with advertisements on the home screen. Another step in the wrong direction for AA.
Rulype's Review of American AirlinesReviewed on 9/26/18 2:38 AM
Please book your flight through other airlines. AA is the worst. Their customer service might as well be a group of toddlers answering the phone. At least you would be able to understand the toddlers. The staff is very rude and unhelpful.
CGue12's Review of American AirlinesReviewed on 9/26/18 12:40 AM
Now we are subjected to credit card offers in the app.
camera2011's Review of American AirlinesReviewed on 9/26/18 11:55 AM
Fire your IT team and start over
xyz upset's Review of American AirlinesReviewed on 9/25/18 12:57 PM
Wasting time and attention. Won’t let me get quick answer. Incompetent programmer and product management.
Blaaatttt's Review of American AirlinesReviewed on 9/25/18 11:31 PM
Had a few issues with my last trip. Checked in through the app, attendant at baggage said I never checked in. Requested delivery of my delayed luggage through the app, a representative said I never filled out the form. Gate changed while I was in the airport, I was never notified by the app.
Constgirl's Review of American AirlinesReviewed on 9/25/18 11:05 AM
When the app worked, it took much info to find your flight even if you are logged in. Now with the latest OS 11.4 on my IPhone 7, the app won’t even open let alone work. My track record with AA has been a series of delayed and cancelled flights so it doesn’t surprise me their app doesn’t work and I have to get to the airport alittle earlier to just get me boarding pass printed. AA needs to take advise from Delta...they have the best airline app out there.
MSbrowningboy's Review of American AirlinesReviewed on 9/24/18 6:48 PM
Why is booking with skymiles not an option in the app? Delta’s app is much more user friendly and doesn’t force someone to use the internet browser for some functions.
your app us irritating's Review of American AirlinesReviewed on 9/24/18 6:15 PM
Anyone else have this problem? I click the button and nothing happens.
Brinaj63's Review of American AirlinesReviewed on 9/23/18 12:49 AM
Compared to other airlines in-flight apps, American is waaaaaay behind. WHEN, emphasis on “when”, this app works, it is confusing and not user friendly at all. You’ll spend more time trying to get it to work then on anything that it would be useful for. HATE IT!!! American, you need to research other airlines apps and CATCH UP!! This is by far the worst app EVER!!
J. Mackaveli's Review of American AirlinesReviewed on 9/23/18 10:17 PM
I arrived at TSA Greenville NC an hour early and I did everything they asked me to do , I took weight ought of one bag in order to be on legal limits, then I find out there is a 30 dollar fee for checks your bag, but before this there was a young lady named Ashley I don’t know if she was having a bad day but it wasn’t what she said to me about the stuff I had to snack on in a white small see through bag along with my two bags, one to check and one to carry on, I didn’t like her attitude at all, it’s about how you talk to people, sometimes it’s not what you say but it’s how you say it, I got so upset, I decided not to fly but also they didn’t cash Comdata or EFS checks either so it was a blessing in disguise, me not flying with American Airlines, the young lady named Ashley, Her attitude stinks and she should get something else in another line of work if she has to talk to people in such a negative light! J.K.Mc.Sr.everyone else was fine maybe some one rubbed her the wrong way before I got there, I did not like the way I was treated and I won’t be flying any where ever again on American Airlines!!!!!
B-rad311's Review of American AirlinesReviewed on 9/23/18 10:08 PM
With all the nickel and dime fees your better off flying (barf in moth) Spirit or Frontier
DrThrowDown's Review of American AirlinesReviewed on 9/22/18 3:33 PM
To do simple things this app makes them difficult. Can’t do multiple passes. Viewing a flight reservation can only happen a few days before the actual flight.
Ozexpat's Review of American AirlinesReviewed on 9/22/18 3:26 AM
American Airlines has gone out of their way to create a new feature set in their app. Some of the things I really love are the ability to track your checked bags, and the menu of food options at connecting airports.
Rome7447's Review of American AirlinesReviewed on 9/22/18 2:16 AM
The app gives an error message half the time you try to check in to the flight. Or, it loops over and over and never proceeds past the check in screen, so you can’t get to the boarding pass screen, which doesn’t allow you to view the boarding pass on the app, but let’s you enter an email address to have the boarding pass emailed to you, from which you can add the pass to your apple wallet, if you have an apple phone.
Hazelwayz's Review of American AirlinesReviewed on 9/22/18 1:13 PM
With the last update my AA app has not been glitching and opening up, only to shut down again. As a result I was not able to use it when traveling on my last business trip.
Emalyth's Review of American AirlinesReviewed on 9/21/18 8:50 PM
I was told by an AA employee to use Google for up to date flight information. This after I missed a flight due to a gate change that I wasn’t notified of. At least with Delta & SW I am notified via text when there is a change in my flight. So, why have this app if I can just Google the information I need for my AA flight?
tobaccoroadeagle's Review of American AirlinesReviewed on 9/21/18 7:20 PM
I’ve just moved to AA from Delta and I’m less than impressed with the app functionality. Delta’s app sends notifications of delays, gate changes and when the plane starts boarding. This last function is a big help in some of the larger airports that do not have enough room in the gate area for the number of passengers on the plane *cough CLT* so people wind up sitting/laying on the floor awaiting their boarding. I miss these live updates and wish this app could do something similar. The floors here are gross.
6month user's Review of American AirlinesReviewed on 9/21/18 11:16 AM
I update the app. Restart it. Attempt to login and get the message that I need to update to most current version in order to login. I press “update” and get taken to the app store where I find that I already have the most current version. Stuck in a circular logic hell and unable to use the app exactly when I need it the most.
Tntoofore's Review of American AirlinesReviewed on 9/20/18 8:54 PM
Easiest of all so far to get boarding passes and put them on Wallet. But, my flight was only a single destination and return. If is true that having a more complex flight involves two searches, That is a negative. Our negative was the my wife’s boarding pass was not accepted at the gate, although it had been at the baggage pickup. Tried to redownload it, but ended up having to get her a printed one. Luckily, The Philadelphia airport made that easy for those with Precheck, but could have been a real problem. Have never had that problem with other airlines. Attendant said “happens sometimes”. Needs to work with Apple Pay and be able to pay for luggage without getting out credit card.
TJPierce1492's Review of American AirlinesReviewed on 9/20/18 7:36 AM
App is not very intuitive and freezes often.
theytwogayfemales's Review of American AirlinesReviewed on 9/2/18 5:02 AM
I was put in a situation we’re I been calling and waiting for a response back from American Airlines and they are the worst I have video and voice recording of everything just because I’m gay and black female and it hurt because it was our first time traveling on a airplane and it was the worst lost my money for my flight and everyone was horrible in the process of getting a lawyer I will not ever let anyone do what they did to us I never felt like this in my life so we are suing American Airlines for discrimination and this happened in Miami international airport if I can take the whole airline away i will fly delta for now on
InternationalTravler's Review of American AirlinesReviewed on 9/2/18 4:14 AM
Freezes before I can even get logged on. Deleted just after downloading 😠 Real waste of time. Guess will just have to use the web. 😒
lara0808's Review of American AirlinesReviewed on 9/2/18 10:56 PM
What a bad experience with this company, I don’t have words to describe what I felt the past August 7 th, 2018, a day I would never forget. On my way to Cuba at the “plane door” a representative told me that my carry on bag which one passed the requirements to travel with me, had to go in the hold of the plane not with me because there was not more space on the cabin. Me and a few people were too disappointed with that news many started complaining but there was not option. Once I get home I realized that someone stole things from my suitcase ( valuable things ) I returned to the airport and they only filled out a claim, nothing else. At this time I haven’t received a solution even though I have evidences. NO BODY CARES, and because of that I WOULD NEVER EVER GOINT TO TRAVEL WITH AMERICAN AIRLINES AGAIN ON MY LIFE👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
Alexahdz15's Review of American AirlinesReviewed on 9/19/18 3:25 AM
America airlines is the worst company I have ever used. Nothing but problems. Only one time that i been with America airlines it’s be terrible. I been to interjet two times and they been amazing
Marco242polo's Review of American AirlinesReviewed on 9/19/18 10:45 PM
Zero stars. Was unable to enter my state due to the drop down never loading
DC4387's Review of American AirlinesReviewed on 9/18/18 4:04 PM
Tried to log in to my account. App won’t take more than 16 characters in a password. Really? This isn’t 1997, American. Get with it. So, if you listen to American and have a strong password with more than 16 characters, you can’t log in. Seriously? My United password is LONGER and no problem with their app (never thought I’d be praising United for anything...).
Sydchy's Review of American AirlinesReviewed on 9/18/18 3:36 PM
Horrible app, limited capability, unreliable and basically a waste of time Use the full site and save the frustration
dano419's Review of American AirlinesReviewed on 9/18/18 3:35 PM
Other companies apps are sooooo much better. This app is straight trash
Ritzy3's Review of American AirlinesReviewed on 9/18/18 1:55 AM
Why can’t I book reward grace with the AA app???
Ebenau's Review of American AirlinesReviewed on 9/18/18 12:25 PM
Unable to connect at all!! No WiFi no nothing!!! Crap crap crap!!!
To Peace's Review of American AirlinesReviewed on 9/17/18 3:53 PM
App does not provide information, citing connection issue. Checking against other airline apps show no problem with connection.
texanTony's Review of American AirlinesReviewed on 9/17/18 3:37 PM
Says it requires the latest version. I have uninstalled and installed again from the app store. Same message saying the latest version is required...
Paveltolz's Review of American AirlinesReviewed on 9/17/18 3:22 PM
Can’t log in with out updating. Go to updates and I have already have the latest version. Rinse and repeat. That’s one more reason to fly another airline.
nlo7's Review of American AirlinesReviewed on 9/17/18 2:53 AM
Delayed my first flight 3 times. Missed my connecting flight had to wait almost three hours for the next available flight. And will end up getting home around midnight instead of 8:30 pm. Have to work tomorrow and it will definitely be unpleasant since I will be tired from all this. Never again will I fly American. DELTA IS THE BEST TO FLY THEIR AWSOME ALL AROUND.
TDM Traveler's Review of American AirlinesReviewed on 9/17/18 10:30 AM
App crashes and password issues constantly. Very unreliable app.
Nashvillian45's Review of American AirlinesReviewed on 9/16/18 6:11 PM
Try to book a flight with miles from your app...one of the poorest designs and least intuitive apps I’ve seen. American is getting worse over the years, across the board. GO DELTA!!
Ggggghahdjenchdnsjxnd's Review of American AirlinesReviewed on 9/16/18 1:37 AM
I don’t like that the app continually logs me out even though I have selected the option to stay logged in. Then it doesn’t even auto fill the data.
KFPTraveler's Review of American AirlinesReviewed on 9/15/18 9:14 PM
This app provided all the information I needed and more. Loved the gate and baggage claim information.
Rupitale's Review of American AirlinesReviewed on 9/15/18 7:13 PM
Dear AA developer ... Can you please increase the font size of figures in the AA app. Thanks
Coldbeep's Review of American AirlinesReviewed on 9/14/18 9:30 PM
I can’t even get the app to work. Tried to sign up for AA and it can’t load the state list.
Jlinsk's Review of American AirlinesReviewed on 9/14/18 6:45 PM
Loaded the app in anticipation of registering and earning miles since I have flown 12,000 air miles so far this year for my employer. But the app does not pick up on my paid airfare and I do not get credit for my miles. Sorry but looks like I will suspend my advantage membership and suggest flying with some other air carrier.
cktraveltoomuch's Review of American AirlinesReviewed on 9/14/18 5:28 PM
I have traveled American and One World for 20 years, literally millions of miles. Every iteration of this app makes my life, and those of the American staff, easier. I can check seating assignments, upgrade status, inbound flight info, delays, etc. everything I used to have to talk to someone about. Keep improving it
11111916's Review of American AirlinesReviewed on 9/14/18 4:59 PM
iPad version regularly won’t allow me to book flights. The icon is usually unresponsive. Also often have problems checking in online through the app. These are more important to me than credit card offers or minute by minute reward miles tracking. Spend an incredible amount of time trying to find a “nickname” that isn’t already take. Clearly helping customers is not the main function of the review portion of the app.
john arbuckle 73's Review of American AirlinesReviewed on 9/14/18 3:03 PM
Can’t even log in due to the bugs
syfahari's Review of American AirlinesReviewed on 9/14/18 2:46 PM
I have latest version of iOS software on iPhone 7 and latest version of this application. Every time I start the application, it just crashes and nothing will show up.
19Nitro901's Review of American AirlinesReviewed on 9/14/18 11:24 AM
As of today, even with the new release, you have a problem with the app on iPad Pro. The Book Flights button does not work!!! unless you first tap Flight Status first, then go back and touch Book Flights. This is annoying.
15090Nancy's Review of American AirlinesReviewed on 9/13/18 2:39 PM
This app hasn’t worked on my iPad for months. I have deleted & reinstalled without success. It just seems permanently frozen.
cant find a free nick's Review of American AirlinesReviewed on 9/13/18 11:50 PM
This latest update isn’t about bug fixes or new features. It’s about inserting ads hocking their credit card. Can’t escape it in the air, now can’t escape it on the ground.
gejajrmnxia's Review of American AirlinesReviewed on 9/11/18 9:53 PM
... but how do you check into your flight? I don’t see the mobile check in. What is this.
MezzoDiva's Review of American AirlinesReviewed on 9/11/18 1:02 PM
Used to work and function, now no longer works.
Jmkeil1976's Review of American AirlinesReviewed on 9/10/18 6:48 PM
Won’t load reservations, can’t book reward flights. Always a “connection issue” of some sort.
bebopboer's Review of American AirlinesReviewed on 9/10/18 1:15 PM
All I can say is wow....might as well get in line at the kiosk ....
larelyn 2's Review of American AirlinesReviewed on 9/1/18 5:00 PM
The app keeps freezing on my iPhone.
Chillyflea's Review of American AirlinesReviewed on 9/1/18 3:03 PM
I can’t believe this app is even allowed to operate. If I were American Airlines I would be furious with this lousy app! It is not user friendly. My girlfriend and I are both trying to navigate on the app for the last hour, each of us on our own iPhone, and we are just getting more and more frustrated. We booked our flight to Barbados through Priceline yesterday and decided to get this app as well to be prepared for our trip, but this app needs a lot of work. Very disappointed.
akj222's Review of American AirlinesReviewed on 9/1/18 2:40 PM
1) allow booking flights using miles- all your competitors already do this 2)when flying other airlines in the same booking I can’t see the American flights- for example if I fly delta somewhere, then fly American back, I can’t see the return trip on the App and can’t check in using the app. Thanks
brendamccr's Review of American AirlinesReviewed on 8/9/18 5:06 PM
I had seats changed multiple times coming back from Europe & app was always incorrect. Showed my phone at check in & AA had changed our seats, which was not reflected on app. Got upgraded on a flight to HNL yesterday & app still show me in 12D.
ccprez's Review of American AirlinesReviewed on 8/9/18 1:40 AM
Tried to use it to enroll and it will only let me enter the current date for my birth date. Guess I will have to wait until my birthday to join!
dyspepticus's Review of American AirlinesReviewed on 8/9/18 1:35 AM
Need app to get inflight entertainment but it takes so long to download that you have no hope of getting it once you board and learn that you need it.
proberts's Review of American AirlinesReviewed on 8/9/18 10:28 PM
I used the American Advantage app for a couple years, but haven’t lately. I always update apps even when I haven’t used them lately. When I tried to login to the most recent update it said I needed to update to the latest version. HELLO!!! I just downloaded it from the App Store. It IS the latest version. I’ve tried three times, even going so far as to remove the app, and each time it says I must update. Basically, it is useless in its current state. Since I’ve never had this occur with any app before I assume it is the AA app that is messed up. I’ll be deleting it permanently.
Dnot84's Review of American AirlinesReviewed on 8/8/18 11:19 AM
The American app is easy for me to use- I’ve had bad experiences trying to navigate around clunky airline apps before. It’s frustrating to stand at the kiosk trying to unlock whatever secret code I need to use an iPhone app that looks like it is basically just a webpage from 1999. This app, though, presents the ticket search and check in features in a clean, usable way for me. I don’t typically fly American, but this time around my tickets were cheaper and the app is super helpful, so... here’s hoping their app team doubles as the flight crew in Phoenix!
The US American's Review of American AirlinesReviewed on 8/7/18 9:16 PM
I tried but could not find how to check flight booking with my reward points. Other apps such as United, Delta, or Southwest are straight forward, you check a box and voilà, done! Here on this app, I am not even sure the option exist. Now, all the tech experts out there may come on here and show me how to do it. They would tell me to go on Page A and turn Preference B on and go back to unclick Box C. And it may work. But does it have to be so? Sure everybody can live with one leg, but it doesn’t mean you want it giving the choice. AA App just limbs around with one leg and hope you’d be fine with it.
Nashres25's Review of American AirlinesReviewed on 8/7/18 5:06 AM
Can submit enrollment even after 20 attempts
Frankphotos's Review of American AirlinesReviewed on 8/7/18 2:41 AM
No easy way to book AA Award travel. Can’t find option to show awards for flights. Finally dig down menu and found a link only it took me back to the main page without an award option. Ugh!
BlickTX's Review of American AirlinesReviewed on 8/7/18 2:08 AM
Updated 6Aug2018. I wanted to fly in October. I had tossed this app, but still like AA. Still don’t like this app. Clunky - yes. Non-intuitive - absolutely. Hire some programmers or farm it out, just get it right next time. It's Tuesday and I need to check a flight for Thursday. In my old age, I had forgotten why I didn't have an AA app. Always was my favorite airline, but health kept us from flying for a couple of years. A clunky, non-intuitive, basically useless piece of code is offered. The programmers either aren't using iPhones or the don't care that the end users have better apps available. Removing - again - and hoping someone at AA actually reads these reviews.
Sunshine2too's Review of American AirlinesReviewed on 8/7/18 12:29 AM
I just got this app for my last trip. Checked in using my phone. Tickets in my IPhone wallet. Updates for gate changes and seating. Best app for travel!
the toxmeister's Review of American AirlinesReviewed on 8/7/18 12:08 PM
Most of the time I get an error message saying I’m not connected to the internet. Funny how all my other apps work so obviously I am. This bug really needs to be fixed.
Constgirl's Review of American AirlinesReviewed on 8/7/18 10:38 PM
I have an iPhone 7 with OS 11.4.1. I’m up to date. When I try to open the app it seems to open and then in a flash it closes itself. Not sure why. I just want to check in and get more boarding pass! I agree with the other reviewer...LOVE Delta’s app, it always works and works well. I don’t fly American often due to my work territory, but when I do things don’t seem to go well. If I could give a 1/2 star for American actually having an app, I would.
Galvan Jimenez's Review of American AirlinesReviewed on 8/6/18 3:28 AM
When I was at the plane coming back to Washington DC, I accidentally order two apple juices and the flight attendant didn’t give me my biscuit. And it was an early flight and I didn’t have any breakfast at all. 😖😠😤😡👎🏽👎🏽👎🏽
trashketballer's Review of American AirlinesReviewed on 8/5/18 6:39 PM
Says I’m making a duplicate reservation fly southwest or American
JMo40's Review of American AirlinesReviewed on 8/5/18 1:29 AM
Works great—could be better by including info on the nearest TSA Pre security checkpoints
dndbasvess's Review of American AirlinesReviewed on 8/4/18 6:26 AM
I can’t even put my phone number in to make a account
Travel actuary's Review of American AirlinesReviewed on 8/4/18 6:15 PM
This app keeps getting better. Love the ability to check your status progress-EQMs and $. Wish it allowed meal selection for first class. Don’t use it for booking.
Eatjian's Review of American AirlinesReviewed on 8/4/18 5:15 AM
There should be an option to browse flight costs and see what the equivalent in points is.
WWR114's Review of American AirlinesReviewed on 8/4/18 2:28 AM
I only speak, read and write in English the app is half English half Spanish. For two years now and one at AA can fix it. Call contacted tech support and zero. Front page is in English and fine ,once I navigate to other page.. it assumes I am Spanish so I close and use United instead.
Italy read's Review of American AirlinesReviewed on 8/4/18 12:53 PM
Just not very good. Probably less about app design than problems with AAs system.
Chris Sukovich's Review of American AirlinesReviewed on 8/4/18 12:47 PM
The submit button on the account creation form does not work.
CThompsonJr's Review of American AirlinesReviewed on 8/31/18 7:17 PM
Very limited app
Cadain91's Review of American AirlinesReviewed on 8/31/18 3:37 AM
Much easier to use than Delta or United’s apps. I’m done with those two airlines anyway. Thanks AA for providing an easy check-in.
jvhummingbird's Review of American AirlinesReviewed on 8/31/18 2:11 AM
This app is so frustrating to use on my iPhone 6s...fillable forms have spaces in odd places. Got stuck in the same spot twice when trying to check in and had to just use my browser
Katedoodle's Review of American AirlinesReviewed on 8/31/18 2:10 AM
Couldn’t even look up my flight. I just downloaded the app five minutes ago and it’s crashed three times.
Bicycles and espresso's Review of American AirlinesReviewed on 8/31/18 1:57 PM
It’s 2018 and these people can’t produce an app that allows you to join and use??? What a waste of time and such a terrible reflection on AA
no real time's Review of American AirlinesReviewed on 8/31/18 1:44 AM
I have to open and close it multiple times before it becomes responsive. Locks up and does not respond to any touch.
santiaol's Review of American AirlinesReviewed on 8/31/18 10:13 AM
American Airlines is the worst of all the travel apps. It consistently provides errors during check-in, login, and searching for flights. The makes a users travel experience terrible since you have to rely on in airport checkin and physical tickets. Make sure you allow enough time to get a physical ticket and to check your bag since those are the two outcomes of this terrible app.
Tocnsksnfivnd's Review of American AirlinesReviewed on 8/30/18 8:06 PM
mojocase's Review of American AirlinesReviewed on 8/30/18 12:50 PM
This app just crashes after I open it.
GREAT APP DESIGN-KUDOS!'s Review of American AirlinesReviewed on 8/30/18 10:32 AM
Super convenient! Others having issues with connecting flights, mine show up without issue. User friendly with iPhone 8. Boarding passes are stored in Apple Wallet. 👌 Frequently used (3) features/icons at the bottom of each page, is fast, simple & well designed! Kudos to everyone that is part of the IT group/APP support team at AA. One awesome APP in a sea of mediocre APP design & support. I hope it works as well on all platforms, but it suits the Apple products well.
CJFates's Review of American AirlinesReviewed on 8/30/18 10:05 PM
Go delta or southwest unless you want two entire days of leave wasted all because the lazy fuckups running things couldn’t fix an air conditioner that they somehow broke, and felt the need to delay the flight 5 hours cancelling my ticket at the layover and booking a new one a day later.
Deew69's Review of American AirlinesReviewed on 8/3/18 1:19 PM
I checked in online but now at the gate can’t access the boarding pass as the app keeps saying I’m offline when I’m not! Fix the bugs please
dktr d's Review of American AirlinesReviewed on 8/3/18 12:14 PM
Can’t figure out how to check in or find the boarding pass, and screen shots are no help. I’ve reviewed the list of FAC’s and can’t find a thing. Turns out you have to wait for the app to prompt you.
EvanFrangos's Review of American AirlinesReviewed on 8/3/18 10:20 PM
Rude staff, BS policies. $50 for a carryon but the app says $25.
Take this feature out.'s Review of American AirlinesReviewed on 8/29/18 5:18 PM
I downloaded this app on my iPad. When I tried to write my information, the app was completely frozen. However I was able to put the information using my keyboard (was a lot of maneuvering). However, When I tried to put the information in the app on my iPhone, it was impossible. I was never impressed with American Airline and use them only when I have no other choice. The app gave me another reason to not use them. For me it is not only about the app or the service, it is about safety. If they can’t maintain a good app, how about their plans? I hope that they improve the app.
HelenRuthCo's Review of American AirlinesReviewed on 8/29/18 2:18 AM
It is not easy to book a new reservation using miles on the app. Other airlines do that much better.
2 milion miles's Review of American AirlinesReviewed on 8/29/18 2:00 AM
The book flights icon doesn’t work on iPad. Tried deleting app and reloaded still doesn’t work. On the iPhone version cannot find how to book flights with miles.
Dr. Hendrix🌹🔥's Review of American AirlinesReviewed on 8/29/18 11:26 AM
This app is garbage. It works like a child made it and that's disrespectful to some kids cause they can actually make a better app than this. Do some research. See how Delta's app works! Try to mimick it's functionality as much as possible without being called out for straight up stealing their design or ideas. American Airlines can make a better app. Fund your app development team better. Support them better. Have cyber security as a focus of the app.
Damarie72's Review of American AirlinesReviewed on 8/28/18 3:51 PM
I have had 10+ delays for two flights and the app does not update the information so you have to call or wait on line and ask the airline service members for updates on your flight/gate/seat. The app also does not update your luggage information, incredibly frustrating because you think they lost your luggage.
Hi swagg's Review of American AirlinesReviewed on 8/28/18 11:34 AM
I’m not sure why anyone is directed to use the app I haven’t been able to use it in months.
dwightpeace93's Review of American AirlinesReviewed on 8/28/18 11:06 AM
I have the iPhone X and this will not open. Every time I try it will close out on its own.
Andrew WL's Review of American AirlinesReviewed on 8/27/18 8:25 PM
The app’s latest update seems to have caused new problems — it now crashes almost every single time I pull down a reservation to update it, rendering it pretty much useless.
AJan39's Review of American AirlinesReviewed on 8/27/18 8:11 AM
IPad, iOS 11.4.1, the Book Flight icon doesn’t work from main screen. Default when I open the app is to display upcoming flights, and selecting Book Flights does not do anything. Can only book a flight if I first select Flight Status or Find Trip, THEN book a flight.
Carlyroxsox's Review of American AirlinesReviewed on 8/27/18 12:02 AM
Asks me to update the app which I just installed and is already updated
sadsorry's Review of American AirlinesReviewed on 8/26/18 9:24 AM
I can’t remember the amount of times the app has switched back and forth with telling me “no upcoming flights” when I’ve confirmed I have two! This is so bothersome. My flight is in two days and it still says no upcoming flights with no information available. Absolutely ridiculous.
DRDreEP's Review of American AirlinesReviewed on 8/26/18 6:56 PM
Why did you downgrade the app to not allow multi-city searches and purchases using miles? - have to go to main website to do anything multi-city routing or miles. Had this capability on the App previously until “upgrades” about 6 months ago!
Blues779's Review of American AirlinesReviewed on 8/26/18 2:46 PM
Can’t use app. Crashes as soon as you open.
Anon987891's Review of American AirlinesReviewed on 8/26/18 11:58 PM
American Airline’s app is by far the most useless of airline apps. The app’s load time is slower than LaGuardia’s TSA line. Your better off printing out your tickets the old fashion way. Don’t waste the memory space to download this app.
Really what a pain's Review of American AirlinesReviewed on 8/26/18 11:56 PM
Keeps telling me when I attempt to login I need the new version I have uploaded it 10 times still nothing very frustrating! With the technology available now you really need to get this fixed!
platinum Ho traveler's Review of American AirlinesReviewed on 8/26/18 11:52 PM
Americans app is the worst and they have no discipline when rolling out a new version. They should allow the previous version to work before they lock you out. They rolled out their latest this afternoon and it is stuck in an update loop. You download and install the new version, but when you try to launch it says you need an updated version. Power cycled phone and reloaded with same crappy result. Glad I did a screenshot of my Boarding Pass this morning before they steamrolled the new version. We miss you Bob Crandall!!
Melodyc37's Review of American AirlinesReviewed on 8/26/18 11:49 PM
The update is not compatible with my son’s iPod so can no longer use passport checkin
SteveND78's Review of American AirlinesReviewed on 8/26/18 11:44 PM
There is little to recommend about this app. It is highly flawed, suffers a high percentage of “connection errors” and the account data it displays is frequently wrong. After calling on the app to check in, it can take 15 minutes or more to update. The lack of reliability has forced me back to printed boarding passes. I’m a platinum user (and climbing fast to exec) and if I had to count on this app, I’d change my carrier to Delta.
Nabstarrr's Review of American AirlinesReviewed on 8/26/18 11:14 PM
Just keeps telling me I must update my app. Go into App Store says it’s up to date. Unusable!
bpd-newguid's Review of American AirlinesReviewed on 8/26/18 10:59 PM
The app is broken. Can’t log in. It says i need the latest update...except that I already have the latest update. Grrrr.
Dgjliyffh's Review of American AirlinesReviewed on 8/26/18 10:58 PM
I get a message that says “you must update to the latest version“ the very first time I installed it. Fail.
Zulch Zulu's Review of American AirlinesReviewed on 8/26/18 10:27 PM
Are use the Delta app and it works fantastic or I use the United app it works fine. This app is ridiculous. You login then it says you need to update your app. You delete the app and update the new version. It then repeats you need to delete her you need to update your app. I just want to see what my flights are, etc. and not deal with incompetent apps that make it hard. Bad for business... This is a horrible way to do online support. Get your crap together please.
Monterey36's Review of American AirlinesReviewed on 8/25/18 11:32 PM
natsmc's Review of American AirlinesReviewed on 8/24/18 8:22 PM
App won’t let me log in or do anything. Waste of time.
horrible flight's Review of American AirlinesReviewed on 8/23/18 9:45 PM
My flight was canceled twice. When I was able to catch a flight days later, they left my luggage. Now I’m sitting at the terminal and the flights been delayed an hour and 10 minutes. Been sitting here for 4 hours.
Mattybb74's Review of American AirlinesReviewed on 8/22/18 9:42 PM
Online check-in no longer works after the latest update. App crashes. Have to go to the website to check-in and get boarding pass emailed.
Rain5cold's Review of American AirlinesReviewed on 8/21/18 5:29 AM
App starts up fine, but then the problems begin...states I am unable to search for flights unless connected to the internet, once I hit search the spinning circle of death 7 out of 10 times errors out, and trying to actually pat & check-out is even worse...did it work or should I call to make sure. Test and tune your app before you shut off your innovation investment!
Person booing's Review of American AirlinesReviewed on 8/21/18 3:06 PM
The app requires a record locator, which is absurd. The search function routinely fails, when looking for my booked flight. I had to go to the ticket counter to get a boarding pass, so what is the point. I wish the developers would look at the United or Delta apps. So much more user-friendly.
4L4xxxx's Review of American AirlinesReviewed on 8/20/18 9:48 PM
I am Platinum. App constantly errors out.
Frapeezee's Review of American AirlinesReviewed on 8/20/18 9:04 PM
In spite of being connected via WiFi the only status alert I get on this app is that I appear to be offline. Can’t check in for a flight within 24 hrs, can’t upgrade, can’t make any changes. Whoever designed this app needs to find a new line of work. Absolute garbage. I’d rate it with negative stars if I could
delayed in Memphis's Review of American AirlinesReviewed on 8/20/18 6:49 PM
I tried to sign up and got thru the whole application 3 times but the app won’t let me submit. It won’t let me choose a state...just an error message that says its populating states for the first time and then it times out. Wasted 20 minutes of my time and had to sign in as a guest
4thefamily's Review of American AirlinesReviewed on 8/20/18 12:05 PM
I use the Delta app, Southwest app, and United app to book my flights, make up dates, change seats, ect....I am unable to do any of those functions on the American app. I just had to log on to the website to book my flight. It just continues to freeze up
Too Meke's Review of American AirlinesReviewed on 8/2/18 8:05 PM
Rarely able to use app for anything. Almost always get some message about not able to connect. Never have this problem with southwest or delta apps. Pathetic.
Bag o chips's Review of American AirlinesReviewed on 8/2/18 4:57 AM
This is the first time I've ever written an app review. I never thought a major company could pay people to create an app that is absolutely useless. I wasn't able to make a profile (aka create AA Advantage profile) and when I signed in as a guest, and tried to find my flight I had to enter my first name, last name and a record indicator? Who names a field 'record indicator'? I don't even know what that is.
crAsHdot's Review of American AirlinesReviewed on 8/2/18 2:14 AM
Buggy, slow, won’t show stopover locations and can’t search for (or book) using miles. I hope their planes are better than this app!
Couri1256983476's Review of American AirlinesReviewed on 8/2/18 1:21 PM
I will NEVER fly this horrible airline again. Took it twice. The first time was delayed an hour and 45 min, you guessed it, missing the connecting flight. Today I decided to give them a second chance, 45 min delay this running the entire length of Charlotte airport and STILL missing the connect flight. The don’t deserve to be called an airline.
archaeogirl81's Review of American AirlinesReviewed on 8/2/18 11:37 PM
The newest update is non-functional. It crashes every time I try to open it.
sabricast's Review of American AirlinesReviewed on 8/19/18 9:37 AM
These app made the process of flying with American so much easier. I check in through it, have all the flight information I need, when a flight got delayed I was able to easily change my reservation through the app in 2 min (when the waiting time to try to do it over the phone was 12 min). It has been so helpful! I have only the United app to compare it to, and the American Airline one is so much better and user friendly.
2aussies's Review of American AirlinesReviewed on 8/19/18 7:35 PM
Sitting at Denver airport now with 3 gate changes and received 9 emails on delays. Good thing we planned our international flight the next day just assuming something would happen. Unfortunately United nor Southwest goes to DFW from DEN. Never again American Airlines. 🤬
Radio days rocked's Review of American AirlinesReviewed on 8/19/18 7:02 PM
This app is clunky and unreliable. Sometimes it doesn’t even acknowledge that I want to add text. I won’t depend on it.
landays's Review of American AirlinesReviewed on 8/19/18 5:36 PM
I’d like to see my non-rev reservations in the app
mac yassa's Review of American AirlinesReviewed on 8/19/18 4:37 PM
So sorry to didn’t recommend at all
Happyabc456's Review of American AirlinesReviewed on 8/19/18 4:18 AM
Book flights. Get notifications on flights. All I need it to do.
DB. 34's Review of American AirlinesReviewed on 8/19/18 3:12 PM
Watch app now lists trips, which is better than before, but it crashes every time you try and tap on one. So the app is still useless, along with the iPad app that can no longer book flights.
Dreyden_Brown_'s Review of American AirlinesReviewed on 8/19/18 1:30 AM
The app crashes half the time, to sign up or aadvantage you have to put in your address but it doesn’t allow you to put in the state you live in because it says “please wait, populating states/provinces for the first time” then the window crashes and won’t let you put in your state. Plus if the app does work which is a miracle it’s slower than a turtle stuck on its shell. Pro tip: don’t download ever!
Tildejac's Review of American AirlinesReviewed on 8/19/18 1:28 PM
I cannot even type my payment in fast enough before the seat map times out. Why can't I just add this to the app and select it when I upgrade a seat. Now matter how fast I type it will not save my info even when I select it to save it. One crap app if it will not even let you easily buy stuff. You should fire your app team, isn't selling one of the main purposes of an app?
Framnkrylez's Review of American AirlinesReviewed on 8/19/18 11:39 PM
This app pales in comparison to Delta, United and some of the others. Boarding passes can’t be viewed from the app, they have to be added to wallet. Finding seats, etc is a hassle. I tried multiple times to PAY for an upgraded seat only to be rejected when hitting submit saying the session had expired. No ability to check in and indicate you have checked bags. Finding reservations is a hassle by requiring a record locator (which is called a confirmation number on every other document - I guess they just expect you to know). This app is in dire need of an update!
Coach Teddy's Review of American AirlinesReviewed on 8/19/18 10:17 PM
It’s amazing how bad American Airlines runs a business. Awful. First negative review I have ever given any company for anything. That’s how bad it’s gotten at American. 👎👎👎👎👎👎
Jklhgdfuvg's Review of American AirlinesReviewed on 8/18/18 12:05 AM
Trying to book a flight with points is like going to the DMV. Actually I’d rather go to the DMV. If my company didn’t pay for my flights I would never fly your company. You don’t appear to care about your consumers in so many things you do. This is just another example.
Deeply Disappointed in Dallas's Review of American AirlinesReviewed on 8/18/18 10:04 PM
Their update ruined the iPad version. You can no longer book a flight or check flight status...the links do not work. 8/18/2018
Loca_83's Review of American AirlinesReviewed on 8/17/18 6:08 AM
I’ve tried for several month of traveling all over the US, and this app won’t let me log in. When I log in on the computer, it lets me, which means that my account isn’t locked. App is for convenience and it doesn’t seem to work. Very disappointing!
Fresh douggie's Review of American AirlinesReviewed on 8/17/18 5:17 PM
Updates not in real time. Don’t count on it!
CSOQ's Review of American AirlinesReviewed on 8/17/18 11:39 PM
Lo peor para volar en Estados Unidos The worst airline in United States
djocpwufiwnofkrn's Review of American AirlinesReviewed on 8/17/18 10:16 AM
Difficult to navigate, doesn’t refresh quickly, and has no mobile boarding pass available (not that I’ve been able to find)
hi4444444444's Review of American AirlinesReviewed on 8/16/18 1:18 PM
Farted says simiy mreeeeeeeeeeeeeebo
ybl1's Review of American AirlinesReviewed on 8/15/18 8:05 AM
The only one airline app without award ticket search. So bad
Andrew WL's Review of American AirlinesReviewed on 8/15/18 4:14 PM
The app now almost always crashes when I attempt to refresh an upcoming reservation. Never had that problem before the latest update.
natornator's Review of American AirlinesReviewed on 8/15/18 10:35 PM
I can’t stand having to use this app it is truly awful, and with each update even worse.
BamaMan1995's Review of American AirlinesReviewed on 8/14/18 3:31 PM
This app is very basic. The main thing I hate about it is the fact that there is no way to search for flights and see how many points it costs to fly instead of currency. I am looking for a flight and wanted to use points but there is no way to see how many points it would cost. If you want to book a flight on points you have to go to the actual website. Very inconvenient. App is almost pointless if looking for flights using points.
Clarky78's Review of American AirlinesReviewed on 8/14/18 11:29 PM
I cannot now look at my points activity on the app or link through to the website. I can’t imagine why you would want to remove functionality from the app that people use regularly. 8/14 Update : lowered rating to 1 star as the new update continually crashes.
yosemitej's Review of American AirlinesReviewed on 8/13/18 2:12 AM
Totally useless and unintuitive. I get an email suggesting I choose an in flight meal. After tedious input of my reservation number and going through layers of information the system is down and can’t process any further information. Total bs.
ruby traveler's Review of American AirlinesReviewed on 8/13/18 12:55 PM
I’ve been having trouble with the app for weeks, but today at airport, I could not access my boarding pass, and right now I can’t book a flight using the app. Is there some bug? Please help! Thanks!
Meana78's Review of American AirlinesReviewed on 8/12/18 6:22 AM
I just downloaded this app for my flying adventures coming up this week and I can’t even get past registering as a member. The app got stuck trying to load the address state and I couldn’t move forward. How disappointing since I gave it a chance after all the 1-star reviews.
sydam1's Review of American AirlinesReviewed on 8/12/18 5:46 PM
I haven’t taken a plane for a very long time and I found everything with American Airlines to be great. I loved using the app and I found it very organized and easy to use. It was very easy to see my connections, how long I would be waiting , etc. I had a great experience overall.
jsc77908's Review of American AirlinesReviewed on 8/12/18 12:57 PM
Not easy to make changes to reservations like other airline applications. Also no ability to prepay for checked bags.
Diagger's Review of American AirlinesReviewed on 8/12/18 12:56 AM
The app instead of having a simple way for booking an awards mile ticket just redirects you to the website and does it there with that horrible interface that they have. Sloppy work from the developers of simply connecting the website to the app instead of creating a good interface and an experience for the user.
MacYokeOfOpression's Review of American AirlinesReviewed on 8/11/18 6:29 AM
By for the most cumbersome airline app. It’s bad enough on its own accord but when compared to Delta or United it’s actually sad how little attention they’ve given this vital part of today’s travel.
Doom223's Review of American AirlinesReviewed on 8/11/18 12:18 AM
App keeps crashing and not easy to maneuver around!
Af27!'s Review of American AirlinesReviewed on 8/1/18 6:09 PM
I expected more from AA. I tried logging into my account through the app and it never went through. I was able to log in through the website but not the app. Very frustrating
Eric123456fgffhjfti's Review of American AirlinesReviewed on 8/1/18 5:01 PM
Tried to book a flight and kept going back to home screen
Sovereigndriver's Review of American AirlinesReviewed on 8/1/18 2:53 AM
Since the latest 07/18 app update, the new Aadvantage account summary is a huge disappointment. I like to track my flight activity (because unfortunately they aren't always credited) and the new summary doesn't even show the date of last activity, let alone the activity details! I also track my progress towards 500 Mile Upgrades (which I assume American WANTS you to be motivated to follow!!) but those are gone too! I don't understand the reasoning behind gutting what was a very workable summary. Terrible update!!!
Tee Brown 27's Review of American AirlinesReviewed on 8/1/18 2:45 AM
I (re) downloaded the app, it wouldn’t accept what I thought was my old login. So I filled out the online form for a new login only to not have the form submit. I pressed the submit button many times with nothing happening. I pressed the cancel button once and everything was gone. Not happy wasting my time like that. 😡
Vmax767's Review of American AirlinesReviewed on 8/1/18 1:13 AM
Unable to book a flight on the app unless you go to the AA website. Called web support, 15 min hold. Left a callback number, call never returned. Book the flight on Delta. I wonder how many times this happens.
BHAM-AL's Review of American AirlinesReviewed on 7/9/18 3:35 PM
Since the update a week ago I can’t open the app. My iPhone is up to date. It’s just not going past the initial scenery picture then closes and takes me back to my home screen. Frequent traveler who knows how to use this and a little frustrating right now.
Bailfam's Review of American AirlinesReviewed on 7/9/18 12:40 PM
I love the way delta does things so much more! All you have to have is your name and flight number. Vs AA you have to have a record locator number. When you have a connecting flight they don’t give you that information. So you would need to do and extra step that’s not needed and call AA for the information. That information should be just presented with your boarding pass! In recent years more and more airlines have stopped running their own reservation systems and have become clients of systems such as Amadeus and Sabre who provide hosting services. Where this occurs a single PNR (with just one record locator) may be created in the hosting system containing details of all the flights for which that hosting system is responsible. For example, a reservation for passenger traveling from London to Paris on Air France returning BA booked through AF will reside in one PNR in the Amadeus system with just one record locator because both airlines use Amadeus for reservations. If that booking is made through a travel agent using Amadeus the same single PNR/record locator will exist. However, if the reservation is made via an agency using a different system (e.g. Sabre) there will be two PNRs (one in Sabre and one in Amadeus) each with its own locator.
UseItForWork's Review of American AirlinesReviewed on 7/8/18 7:57 PM
All I get on my Apple Watch is “ look up your trip on your iPhone and will add it here”. Obviously I did that with no success. Tried several different ways, uninstalled and reinstalled as well. No luck. I check the web and found several others having the same issue. Poo Poo.
LBinTN!'s Review of American AirlinesReviewed on 7/8/18 10:55 PM
Attempting to register and the state/provinces will not load. As a result, I cannot select a state to complete my address and submit. Therefore all the registration data will have to be filled in again once I attempt to close the app and relaunch to try and fix the issue. Frustrating Also noticed some basic app functionality missing such as auto advancing to the next data field, keyboard doesn’t contain the @ or .com options when filling out email field. No auto capitalization when in name fields. You know, the basics. First impression of this app is not good. *update* After selecting country, states populated. If only there was an error code that pointed me to the solution. The message box kept stating that states are loading for the first time, try again later. Not a user friendly app. 1 Star remains.
Adeelinator's Review of American AirlinesReviewed on 7/7/18 6:15 PM
The app used to work on the Apple Watch, but recent updates has made it totally nonfunctional
leeandi31's Review of American AirlinesReviewed on 7/7/18 1:51 AM
Cannot even register on app because will not let you add state.
Rolf95's Review of American AirlinesReviewed on 7/7/18 1:03 PM
If I have to pay for my bags on a plane then you need to offer the option for me to prepay for my bags with the app or on line. The competition does!
Swagger00's Review of American AirlinesReviewed on 7/6/18 11:20 PM
As I wait at gate I become more agitated with the process. Massive amount of folks trying to get on board due to the previous flight being cancelled. Some folks going up to agent only to find out their seats have been given away. 35 minutes past boarding time due to light bulb needing to be replace and all representatives no where to be found!! Disgusting business practice
$&)(:/-"@&$)'s Review of American AirlinesReviewed on 7/5/18 9:15 PM
App never lets me search for my trips, always shows no activity. I called for tech assistance and they tell me to delete app and reload, I did this twice and still the same problem. Useless app.
Gman Muskegon's Review of American AirlinesReviewed on 7/5/18 3:16 PM
This app doesn’t work. It comes back with an error message aa.com network error error 2. I have tried several times to remove and reinstall to no avail. Further the phone number for app tech support doesn’t go beyond hold.
Janegooflove's Review of American AirlinesReviewed on 7/5/18 1:53 PM
Trying to sign up via the app reminded me of my dad trying to sign up for something on his cell phone. Hard to do, and I ended up abandoning the submission because the states would not load in and I couldn’t submit without identifying the state. Sheesh. Hassle.
GaryPA's Review of American AirlinesReviewed on 7/4/18 4:54 AM
As others have reported, the Apple Watch version is completely non-functional. Screen on watch just says to “Look up trip on iPhone and we will add it here”. Nothing you do in the app will add your flight info. It used to work about 3 months ago, haven’t seen anything in watch app for last two trips. Please FIX this!!! Also, why it is your website has a mobile view that allows multi city flight booking input(after first forcing it to show full desktop version), but you can’t add that function to the app? Makes no sense and is very frustrating.
No Manches Wey's Review of American AirlinesReviewed on 7/4/18 1:40 AM
Didn’t care much for the airline, but after their stance against the US Border Patrol & ICE never flying with them again. AA should change their name to Anti-American Airlines
Yuny Suarez's Review of American AirlinesReviewed on 7/31/18 5:16 AM
No recomiendo esta compañía incompetente ya que en mi regreso de MIAMI a Houston no llego mi maleta y me han tenido 24 horas esperando diciendo cada vez que llamo que dentro una hora la traen y nunca la trajeron para mi son uno incompetentes y más nunca viajo con America Airline
11treehugger11's Review of American AirlinesReviewed on 7/31/18 3:54 PM
The AA app is simply horrible. It has limited functionality and cannot even do its limited functions well! American, please hire someone from Delta or United to develop an app we can actually use!
RyaninOz's Review of American AirlinesReviewed on 7/31/18 10:25 PM
This app is terrible and am highly disappointed in the obvious (lack of ) development and resources that AA has put toward it’s production and maintenance. Delta, Qantas and BA’s app are all far superior to this app. I can not even get it to allow me to check and book a flight as the book flights button is non responsive, even after deleting and reinstalling multiple times. This is not the only non functional button but its the most important. Impossible app to use. I’ve been a loyal AA Customer for 17 years, having flown millions of mile with them and they should be ashamed in today’s world to have this poor app out in the public sphere.
jvcb's Review of American AirlinesReviewed on 7/30/18 6:01 PM
Used app for along time, keeps getting better, but not as good as other airlines.
Fecteezy's Review of American AirlinesReviewed on 7/30/18 5:38 PM
I never ever write reviews... never. But I have to agree with some of the others because I’m a little upset that they removed all of the account info from the app. Why would you do that? Even the new mobile web page removed all of the valuable info that I check frequently. I travel often, exclusively via American and I’m Exec Platinum. If I want to check my mileage credits, I should be able to do that!
23carson23's Review of American AirlinesReviewed on 7/30/18 12:58 AM
Not only have I had terrible experiences with the airline itself, I have also had many frustrating experiences with the app. Among the most annoying is the inability to easily find and redeem miles. I have still been unsuccessful in figuring out how to do this. Even after repeated google searches which are also useless and unsuccessful. The app also lacks a place to file a complaint (or potential compliment if this airline wasn’t terrible, but that’s never going to happen when they monopolize entire airports and jack up prices giving the consumer no other option). This is the only outlet I have found to leave a review or give any sort of feedback aside from a useless survey sent by email.
jsc77908's Review of American AirlinesReviewed on 7/30/18 12:56 AM
Not easy to make changes to reservations like other airline applications.
JTM121499's Review of American AirlinesReviewed on 7/30/18 11:41 AM
I used to love this app! Now all it does is closeout unexpectedly - I've reinstalled it twice and its still failing. So frustrating for a frequent flyer of yours.
swwwisnheiwheuwsj's Review of American AirlinesReviewed on 7/30/18 11:30 PM
Not sure what the purpose of this app is. Logged in with my username but the “book flights” icon does not work. Pointless
PapáFraire's Review of American AirlinesReviewed on 7/3/18 9:40 AM
I had to keep restarting the process of creating an account and every time it says, “A valid phone number is 10 digits.” It’s very frustrating because all phone numbers ARE 10 digits.
MarkCP9's Review of American AirlinesReviewed on 7/3/18 8:09 PM
Soylent Bob's Review of American AirlinesReviewed on 7/3/18 3:59 PM
You’re going to try to charge me an extra $37 for a middle seat that you’re going to assign to me anyway? How the hell is any middle seat on your airline a “preferred location”? How are 75% of the seats on a crammed plane pay-extra or, when you’re stuck with last-minute assignment, any of these seats premium?
TooBad_'s Review of American AirlinesReviewed on 7/3/18 2:42 AM
Freezes on screen to locate a booking. Can't enter flight info, so totally useless. Very disappointing. Hope their planes work better than this pitiful app.
Possumtrot2's Review of American AirlinesReviewed on 7/29/18 4:58 AM
Why can’t I purchase AAdvantage Award tickets on the app? This is easily done on Delta’s app.
ch60601's Review of American AirlinesReviewed on 7/28/18 6:34 PM
sharon shakti's Review of American AirlinesReviewed on 7/28/18 4:54 PM
Delta and pretty much every other airline is better and more reliable than American Airlines they are all money stealing snakes I would rather fly on a birds bony back than go through American Airlines they are garbage
rf15's Review of American AirlinesReviewed on 7/28/18 4:36 PM
What the point to have an app if it’s unfunctional ? The developer, did you actually try to use your application?
opfbervery's Review of American AirlinesReviewed on 7/28/18 11:09 AM
The apps has constant errors, logins, and is unreliable. When it works it works, but when you need it, it doesn’t.
Zephus76's Review of American AirlinesReviewed on 7/27/18 12:44 PM
The app will not allow me to log in, using either the username or the member number. There is no process for assistance on the login page.
imagedezach's Review of American AirlinesReviewed on 7/27/18 12:37 AM
I cannot for the life of me figure out how to get past the initial "Allow notifications to get flight updates" screen. It should not be this difficult to use the app.
Brownhedge's Review of American AirlinesReviewed on 7/26/18 4:20 PM
My fight was created by a travel agency. Downloaded the app hoping to add my flight so I can receive notifications. Not possible. I was able to search for the flight and select it so I could receive notifications, however, there is not history of me searching for the flight. There is nothing that shows I requested notifications for the flight. There are a limited number of terminal maps. I’ll be deleting the app because it is not helpful at all.
Texas Mo Jo's Review of American AirlinesReviewed on 7/26/18 10:43 PM
I have stopped using the app because it can’t stay open. It crashes on startup and I am not sure what’s wrong.
notgoingtowork's Review of American AirlinesReviewed on 7/25/18 9:59 AM
After registering, it will not let me correct the spelling of my last name.
Stuck without an app's Review of American AirlinesReviewed on 7/25/18 6:57 PM
I love having the ability to search flights on my phone. But every other airline app I use (JetBlue, United, Southwest) gives you the option of booking the flight with frequent fly miles. I have chosen other airlines for trips because I saw I had enough for a free ticket. Hey American, hire the app builders from the other airlines to make you competitive!
1000laurie's Review of American AirlinesReviewed on 7/25/18 5:10 AM
Don’t know if this is a complaint about American Airlines or the app but when they cancel a flight the app requires you to check in before you can find out what time your new flight arrives. Oh and forget about finding out what time your connection leaves. Would be nice if I could see what my alternatives are rather than blindly check in.
aa1276739's Review of American AirlinesReviewed on 7/25/18 4:23 AM
This is the worst airline app. American needs to pay $ and have whoever designed Delta’s app to redo theirs.
Clarky78's Review of American AirlinesReviewed on 7/25/18 11:58 AM
I cannot now look at my points activity on the app or link through to the website. I can’t imagine why you would want to remove functionality from the app that people use regularly.
1000laurie's Review of American AirlinesReviewed on 7/24/18 9:39 AM
Apparently there’s no need to check in because I see no way to do that from this app. Boarding pass? Why would I need one of those? Am I back in 1990?
americancandobetter's Review of American AirlinesReviewed on 7/24/18 8:06 PM
Think you are checked in? Forget it! App says you are but then when you get to the gate you aren’t. Big bugs with cancelled or RE-booked flights. Trust the gate agent... forget the app.
Vegasdough's Review of American AirlinesReviewed on 7/24/18 3:09 AM
Traveling tomorrow. C’mon AA!
Flying from Az's Review of American AirlinesReviewed on 7/24/18 1:46 PM
I downloaded this app in an effort to have updated information on my flight. Bad weather is causing delays and canceled flights so I was really hoping to have an account set up. The very account option won’t let me proceed, since it won’t populate states. That is the only missing piece and can’t move forward to completing an account. I think it should be an easy fix.
Mjwest7's Review of American AirlinesReviewed on 7/24/18 12:47 AM
Says to do a 10 fidget phone number when it already has 10 fidgets and won’t let you create an account
Mick Gator Fan's Review of American AirlinesReviewed on 7/24/18 12:21 AM
On iPhone 6 iOS 11.4, there does not seem to be a way to make a reservation using miles. On iPad Pro iOS 11.4.1, the app does not even let you make a reservation!!! This app is a TOTAL FAILURE. Use another airline.
Amin_Shahidi's Review of American AirlinesReviewed on 7/23/18 5:08 AM
This app was fine. Even good. I’m a millions miler. Exec platinum. So I hope AA pays some attention - not sure if they care. What a shame. Then someone decided to shrink it the app’s functionally. Why? To make people call and use up AA people’s time!? Makes no sense. AA took away blindingly obvious features like contact numbers, or simple features that were on their site. And now this app is barely usable, even as a check-in app. Congrats AA you really screwed up and it’s going to cost you in OpEx (EBIT) AND Cust sat. Good job bone heads 👏🏼👏🏼
Fatina A's Review of American AirlinesReviewed on 7/23/18 2:31 PM
Let me tell you about my experience with American Airlines. So I show up to the Airport 4 hours early for my flight , at check in I find out my flight was canceled due to traffic control issues at DCA . I go to the counter to and wait in line , lady before that was at the counter left and said to the agent I will back back , she leaves and he asked me to come to the counter I go and the agent tells me they canceled my flight and now I have to wait until 5pm for the next flight 8 hours inside the airport. I asked him if they can get me on any other flight he said we can’t since the cancellation was due to air traffic issue in DC so we can’t get you on another airline . Now the lady that he was assisting before came back he gives her the ticket and she thanked him for getting her on another flight what happened next what got me really really MAD she hands him $50.00 and he puts it in his pocket !!!!! Oh really very interesting so to get on another flight I should bribe Mr. Spencer .P!! . The women leave he looks at me and said so what do u want to do , I told him that can he find me another flight with another airline he said no since it’s not our fault why your flight canceled we can’t switch airline ? Oh really and he said the only other airline Delta have seats available but it’s 1st class and since my seat not 1st class American airline will not do that . I asked to speak with his manager which she was as unhelpful as he was . Again I didn’t say anything to her about what I saw him doing with the lady before me !! Honestly I was afraid they all on it !!! So now I would like the world to know what kind of airline America airline and the people they have working for them . Maybe if I did give him $50.00 he would’ve got me on another flight or got me on the 1st class with Delta . I can promise you one thing I’m going to make sure everyone finds out about it and American Airline you have a camera right above the desk why don’t u check it see for you self. Thank you for your service American Airline
DDF7's Review of American AirlinesReviewed on 7/23/18 11:43 AM
Version 5.8.0 crashes constantly. When loading PNR
frequentflyer2698's Review of American AirlinesReviewed on 7/23/18 10:21 PM
This is the worst airline app by far. You cannot even get your boarding pass from it. Also, AA’s self-check in kiosks might as well be thrown away they are garbage.
Bwired9's Review of American AirlinesReviewed on 7/22/18 3:54 PM
Why, Turned off support for OS6 before my phone was up-graded to PS7, Why.
MistaBobDobalina's Review of American AirlinesReviewed on 7/22/18 2:01 PM
Since the update took place, app fails to open. It just quits. I’ve deleted and reinstalled. Hard restart. Etc. Total failure. It made it harder to travel the past couple days.
Nancy9999999's Review of American AirlinesReviewed on 7/22/18 12:14 PM
Disappointed this morning to find I can no longer see the incoming flight information. Please bring this back.
itsworthless's Review of American AirlinesReviewed on 7/21/18 9:42 PM
I could never get my flight information cause it could never locate my trip information. Only a useless status of flight.
Buddingtonhaze's Review of American AirlinesReviewed on 7/21/18 3:34 PM
I have an upcoming trip on American I received an email saying download our app when I attempt to do so it doesn’t let me put my name in this is endlessly frustrating
Jordanfirst's Review of American AirlinesReviewed on 7/21/18 12:30 AM
If I can give America airline -10 stares I will do. The mangers in O’Hare airport are racists and have no knowledge how to deal with made customer. On of the mangers take me out of the line snatch my ticket from my hand and take pictures of it and throw back at me because I was video taped his flow supervisor and how she deal with customer. So, other manger involved in the case and all of them gangs up against me call the police for me and after they know the only airline go to my final destination is American Airlines, So they denied me to fly with American . Very very poor mangers deal with this situation. I video tape every thing and I will release it to media to see how crab America airline deal with there customers . Note to mention that last year alone I the total numbers of flight I took with American Airlines was about 27. I was flying 3-4 time each month. No any more
edivey's Review of American AirlinesReviewed on 7/21/18 11:12 PM
It ask for a 10 digit phone number. I’ve tried everything i know to do including other numbers. The app is broken. I’ve even tried 11 and 7 digit numbers.
Aadvantage elite's Review of American AirlinesReviewed on 7/20/18 4:53 AM
Inaccurate. Crashes frequently. Doesn't reflect changes in real time. Competitor apps offer a significantly higher degree of reliability and consistency.
isaior's Review of American AirlinesReviewed on 7/20/18 4:45 PM
No 3D touch Flight Status menu No way to see seats available nor standby list like on United app 👎🏻👎🏻👎🏻👎🏻
Grandaardvark's Review of American AirlinesReviewed on 7/20/18 3:15 AM
It takes forever to update the app, and when you are (about to be) an Exec Plat flier, DON’T REQUIRE me to install a new update to be able to use the app. Let me use it and bug me to update it.
Toshpt1's Review of American AirlinesReviewed on 7/20/18 2:43 PM
I don’t understand how it is acceptable for one of the top airlines in the country to have an app rated so much lower than any of the other major airline apps I see in the App Store list, which are almost all at 5 stars while this is not even at 3 stars. You typically do better on other things, such as service, so I think perhaps you should up your game in the app department as well. Having customers miss flights due to incorrect information is not good for business.
oneworld ruby's Review of American AirlinesReviewed on 7/20/18 1:33 PM
Way too many mandatory updates required relative to other airline apps. Get it together!
PokahPoppah's Review of American AirlinesReviewed on 7/20/18 12:23 PM
App has never been a superstar, however recent mods have removed much of the detail that really matter to the road warrior. Only basic account info now. Links everything back to website and you have to login during navigation; manual process. Guess they would rather you use website old fashioned way. BUT HEY, they made it easier to apply for there credit card and book flights. Guess it’s now an AA centric design instead of a user centric design now.
Gkrikkrt's Review of American AirlinesReviewed on 7/2/18 4:52 AM
I work at a largest airports in the world, so these apps make my job a lot easier when done well. United got it right with their app. Also, take a look at FlightView and FlightAware. Automatic updates of the info on my screen when I reopen the app. Allow me to pull up the previous flight info on a a given flight, without having to exit and enter the new flight number. (IE: I’m going to work on outbound flight 42. I pull up flight 42, and not only can I see I’m waiting for flight 41 to arrive, but with one click I can pull up the information on flight 41.) Including the plane number and/or the tail number would be VERY useful. These sort of updates would make my job a lot easier and prevent many phone calls to the airport tower. (The plane’s not here. Was there a gate change or an aircraft change? Or both?) Hopefully American Airlines will read this review and apply the comments
Mont Booth's Review of American AirlinesReviewed on 7/2/18 3:34 AM
This app makes everything more difficult. Delta’s app is so much better... come on AA, get it together with this outdated garbage. You cant even redeem miles with this... SORRY AF
AppSeeker11's Review of American AirlinesReviewed on 7/19/18 6:10 AM
This app has limited functionality. You can use it for boarding passes and some baggage tracking. Checking incoming flight us always good. But I can’t find a way to book award travel, or to set up and pay for a checked bag.
J_ArthurB_'s Review of American AirlinesReviewed on 7/19/18 1:15 AM
I can sign in from a web browser, but the app won’t let me. Obviously, I’m using the same credentials, but I can only use the app as a guest. So, why would I bother? App is broken... uninstalled.
T Soul's Review of American AirlinesReviewed on 7/19/18 12:44 AM
Disappointed that the developer removed the date of last activity. It was an easy way to verify you received credit for the miles of your last flight. Not a fan of the redesign.
Mmccor60's Review of American AirlinesReviewed on 7/19/18 12:04 AM
There is now no upgrade option as you views your flights even with enough 500 mile upgrades in account. You have to search for it
Don't Use AA App's Review of American AirlinesReviewed on 7/19/18 11:57 AM
Come on American, just copy the Delta app already!! Your app looked great but had no functionality; I couldn't check in "see kiosk", I couldn't see the boarding pass "see attendant". And to change seats, your app takes the user to the phones browser; better off using the laptop. Get a refund from whom ever built your app and move into this decade of technology.
Esmerelda1313's Review of American AirlinesReviewed on 7/18/18 12:56 PM
Your web site is far to complicated for the average person. Too much info needed. Couldn’t get the app to down load.
Px94's Review of American AirlinesReviewed on 7/18/18 11:05 AM
Latest update doesn’t even fully open before it crashes. Completely unusable. I keep checking back for an update to fix the problem but so far no dice.
Filenebb's Review of American AirlinesReviewed on 7/17/18 8:20 PM
Not worth the money I spent to have WiFi
Kid2thdr's Review of American AirlinesReviewed on 7/17/18 7:37 PM
I have been weather delayed twice today. But according to app, most recent delay which resulted in aircraft returning to terminal, flight was listed as departed with how much flight time remained before landing. Hope their aircraft maintenance is better than than how their app “functions”.
jb-LA88's Review of American AirlinesReviewed on 7/17/18 5:34 AM
This app is way too primitive. All other airlines allow booking with miles.
jes east tennessee's Review of American AirlinesReviewed on 7/17/18 2:35 AM
I’ve checked my app version for updates and reloaded the app. I’m signed in, checked in, and when I click boarding pass the app shuts down. Super annoying to have to go to the counter for printed tickets when this is why I got the app to begin with. Help?!
Rich-boom's Review of American AirlinesReviewed on 7/17/18 12:53 PM
My cell phone touchscreen works fine, but when I open this app, I can’t type/ click anything
SCarolinaFan's Review of American AirlinesReviewed on 7/17/18 11:10 AM
It does not work in the iPad app!
Gabriel2790's Review of American AirlinesReviewed on 7/16/18 7:20 PM
Would be nice if I can book my flights with my miles. Other than that issue everything else is fine.
The_Road_Warrior's Review of American AirlinesReviewed on 7/16/18 2:36 PM
I used to like the way the app worked in conjunction with the watch. Well that is no more. It was very handy when my phone was in my pocket. I’m at the executive platinum level so I used it let’s just say, quite a bit. Now all the app says is “look up a trip on your phone and we will add it here.” I have un paired the watch, removed the app from the watch, removed the app from the phone and reinstalled re-paired them and I get the same result.
Hamed1963's Review of American AirlinesReviewed on 7/16/18 1:44 AM
I don’t understand why their goal is to make it as complicated as possible instead of as simple as possible. Apple should ban apps which falls under 3 star until UX is fixed including AA app
SCarolinaFan's Review of American AirlinesReviewed on 7/16/18 12:10 PM
It does not work.
Ron.P's Review of American AirlinesReviewed on 7/16/18 10:01 PM
To help us stay on track with getting status. Can we please start seeing miles how many miles upcoming itinerary is worth in the app? Sometimes tickets are booked by someone else. Other than that great job AA.
A-Rob123's Review of American AirlinesReviewed on 7/15/18 5:01 PM
App constantly says, “Your internet connection appears to be offline,” anytime you are not connected to WiFi.
Michaeltxcc's Review of American AirlinesReviewed on 7/15/18 2:15 PM
As I open the app it always freezes on me and I will delete the app and just use the internet instead because this app is a joke since it freezes all the time
indexwiz's Review of American AirlinesReviewed on 7/15/18 2:08 AM
1. Doesn’t recognize my account 2. Doesn’t allow me to create a new one 3. Can’t check in 4. Hasn’t worked in MONTHS. What’s the point in allowing anyone to download it? Better to pull it down than leave it up.
Gaby386's Review of American AirlinesReviewed on 7/15/18 12:39 PM
I’m a frequent traveler and used to love the application. Since a latest upgrade the I watch just says “look at your trip in your iPhone and we’ll add it here”. But nothing happens, the app not longer syncs with the I watch. Big loss 😢
ElApp1933's Review of American AirlinesReviewed on 7/14/18 9:56 PM
I need a gluten free meal. Can I request it through the app? No. Can I make a request via email? Eh, sorta’. There’s an email customer relations link. So I did. Recall that I’m signed into the app and I’ve called up my flight. Did it auto fill my name? No My phone number? No My address? No My frequent flyer number? No The flight locator? No The flight number? No The originating airport? No The destination airport? No Am I going to get a gluten free meal? Probably not. Am I going to pack a lunch that I can eat? Yes
lakewood lover's Review of American AirlinesReviewed on 7/14/18 2:12 PM
BailieB0630's Review of American AirlinesReviewed on 7/14/18 1:43 PM
I checked in to my flight the night before and got my mobile boarding pass. Upon getting to security, the mobile boarding pass did not work. There was a huge line so by that point it was pretty close to my flight. I ran back to the ticket kiosk to print my boarding pass and it said that it was too late to check in (again, had done this on the app the night before). Also a line for the gate agents so I had to ask people to cut, frantically explained the situation and they printed my pass. Sprinted back to security and asked people to cut again, sprinted to the gate and just barely made it. On other airlines I love using the app, but I will never use this one again.
Zoombba's Review of American AirlinesReviewed on 7/14/18 1:05 AM
Cannot find a way within the app to show flights on my iPhone calendar. All other airline apps I use have this simple functionality.
Waikeen's Review of American AirlinesReviewed on 7/13/18 9:56 PM
The people that work at the front desk are SOOOOOOOOOOOOOOOO slow... ever seen zootopia where the sloth is at the desk? Same.. made me miss my flight. delta is so much better. I hate American Airlines.
MisterDispleased's Review of American AirlinesReviewed on 7/13/18 11:20 PM
Keep trying to add my updated boarding pass to apple wallet and it keeps adding my old, useless boarding pass! Having to use the app to show it is not good. Fix your app!
EECC506's Review of American AirlinesReviewed on 7/12/18 5:38 PM
This app worked when I first installed but hasn’t worked at all for my last two trips. Ready to delete. Update 12 July 2018: Just updated Apple Watch. AA still does not work at all.
Justin in FL's Review of American AirlinesReviewed on 7/12/18 5:06 AM
This still does not work I only get a message saying to look up my trip on my phone. I do but still no change on the watch.
JRE122's Review of American AirlinesReviewed on 7/12/18 4:32 PM
Great app! Cannot make a res or check flight availability! You guys should check this once in a while.
Dmaintenanceman's Review of American AirlinesReviewed on 7/12/18 2:18 PM
AA continued failure to address issues with the synchronization between the Apple Watch app and the iPhone app. #SwipeLeft
Anthropologist25's Review of American AirlinesReviewed on 7/12/18 11:55 AM
American Airlines app use to be really good but now it’s so hard to use. When I try to book a flight the screen freezes and I can’t use it. I close out of the app and still can’t use it. When I book a flight it never shows up on the app. I have a flight today and received the notifications but when I go to check in it says “ no reservations”. Thought the app would get better with update but sadly no
DonsterMan's Review of American AirlinesReviewed on 7/11/18 1:22 PM
Just downloaded their app. Tried to book a flight. Nothing happened. Their “book a flight” button is out of order. Grrrr!
garbage app2's Review of American AirlinesReviewed on 7/11/18 10:32 AM
My app works about 20% of the time - the other 80% I get error messages. Awesome
vergolina's Review of American AirlinesReviewed on 7/10/18 9:58 PM
As a retired employee I see where our airline has, and is continually going down hill. We, Family and I, have the AAdvantage card, and have used it, For several years. Travel this year seven were required to buy more miles to travel. Trying to uses the miles we logged was a real waist. Now American is removing our accumulated miles because they “sat we aren’t using enough. I’m going to cancel my AAvavtage Card a used Capital One. I can use their miles on any airlines and never loose any miles when we wait. Even on American if we want. Shame on you American Airlines . You are losers... and USAir as well. I hope you read this and others too. My next door neighbor is an American Employee and applauded me for this complaint. We’ll see if it does any good. Mean while I’ve been building miles on Venture Card. Again, shame on you...
pheobe47's Review of American AirlinesReviewed on 7/10/18 6:56 AM
Choosing Alaska next time
GRM47's Review of American AirlinesReviewed on 7/10/18 6:19 PM
New app appears to force you to use Apple Wallet to get boarding pass through the app. It no longer allows you to get boarding pass directly on the app.
Ddbarrettos's Review of American AirlinesReviewed on 7/10/18 12:22 PM
This app used to be great, used it constantly. Now it is like a sick dog....does not respond well. I have uninstalled and reinstalled it. I have waited for a less busy time of day. When I touch “book flights” I have to open up other parts of the application before it takes me there. If I do succeed in booking a flight, enter all the info and ask to pay I get sent back to “where do you want to go?” Come on American...fix it!
JeffGFlier's Review of American AirlinesReviewed on 7/10/18 12:14 AM
The worked well for some time. Easy to check in and get boarding pass. The last couple of months with the latest operating system ... the app won’t even open. It opens for a second and immediately shuts down. Shocked that AA is not maintaining the app to keep working. Almost makes you not want to even fly AA.
Jukka Jumisko's Review of American AirlinesReviewed on 7/10/18 12:03 AM
This app is completely useless when your flight plans change. I’m at La Gardia, New York. My flight was canceled because the aircraft broke down. I got rescheduled from Chicago to Dallas on my way to Albuquerque. The app has no idea. It’s still counting minutes to Chicago two hours after rescheduling and when I’m supposed to board the next flight. Hard to believe that #1 airline can do this. Total incompetence.
EECC506's Review of American AirlinesReviewed on 7/1/18 2:37 PM
This app worked when I first installed but hasn’t worked at all for my last two trips. Ready to delete.
jsc77908's Review of American AirlinesReviewed on 7/1/18 1:40 PM
The Apple Watch application needs to be updated since reservations don’t appear
flyerdca's Review of American AirlinesReviewed on 6/9/18 8:59 PM
Way below United in terms of functionality. At a minimum, show currrent seat map on flight status. No way to limit flight status to nonstop flights. Overall hard to use. One plus is that the app allows seat changes after check in.
Heatmaven's Review of American AirlinesReviewed on 6/9/18 1:51 PM
Adding the ability within the app to access entertainment on flight is great. On flight yesterday it didn’t work. Looks like you changed wireless names from Gogoinflight to Aainflight. I connected to Aainflight and within app it kept prompting to connect to Aainflight which I had already. Couldn’t get past. So love the app but please fix this
AA-flyer's Review of American AirlinesReviewed on 6/9/18 12:04 AM
When I login to the regular site my trips are there. When I use this app to view the trips, they are never there. Even if I have the confirmation number which defeats the purpose of this app being useful. I deleted it from my phone.
rda2w's Review of American AirlinesReviewed on 6/8/18 6:57 PM
While the latest app update is an improvement it has completely broken the Apple Watch complication. Get an error saying to open the information in the app and it will load on the watch. However, it never does. Just dashes where flight info used to be.
KeyurS's Review of American AirlinesReviewed on 6/8/18 5:42 PM
Very nice app for tracking your flights
PaPa213's Review of American AirlinesReviewed on 6/8/18 12:32 AM
Like the app but the I watch function doesn’t work
Woodycall's Review of American AirlinesReviewed on 6/7/18 9:43 AM
It’s really hit or miss if my watch app has updated with my iPhone app. I travel a lot and I hope this is fixed soon.
Bumbrlik's Review of American AirlinesReviewed on 6/7/18 3:06 PM
Poorly developed app. Unstable.
freqshow's Review of American AirlinesReviewed on 6/7/18 2:52 PM
The app has a few positive attributes but I wish I could book using mileage on it.
bipinsen's Review of American AirlinesReviewed on 6/7/18 2:39 PM
Same problem as every other Apple Watch user. Nothing shows up!!!!!! I’ve done every combination of logging out, uninstalling, reinstalling, standing on one leg and syncing... nothing works. Fix it!
patski0's Review of American AirlinesReviewed on 6/7/18 12:18 PM
Not bad. Found out from another pre-board passenger that my flt was delayed. Turned on cell data for App Store, d/l app, signed in as a guest w my locator number, and, boom: Delay notification and scannable boarding pass codes. Thanks to the devs for not locking us out until a separate app account is created & registered. (Although that is an option, and probably recommended for freq flyers.)
ianwaldraff's Review of American AirlinesReviewed on 6/6/18 7:18 AM
This app doesn't even allow me to type into fields most of the time. It crashes more than it functions. Perfectly awful - take some notes from Delta and fix this travesty.
Ugaboo's Review of American AirlinesReviewed on 6/6/18 5:32 AM
New version of app doesn’t work. Check in is an endless loop and you can’t get a boarding pass. Went to AA.com to check in and it said I was already checked in. So it will check you in but doesn’t tell you or give you a boarding pass. Got the pass emailed to me but it wouldn’t put in my Apple wallet. Ugh. Sorry I upgraded
Cloud Zeto's Review of American AirlinesReviewed on 6/6/18 4:09 PM
Since I have updated to IOS 11.4 my travel does not show up on my watch any more
gabby the macintosh devotee's Review of American AirlinesReviewed on 6/6/18 3:03 PM
EVERYTIME I try to save my passport information. I have put it in so many times, and it’s driving me mad! It was exciting to see that this app would help with checking for my flight, if you have your passport input. It’s been a no go for 2 or 3 days now. Please fix this issue.
rtar2's Review of American AirlinesReviewed on 6/6/18 12:24 PM
The app just crashes and will no longer start after last update.
rbcodes's Review of American AirlinesReviewed on 6/6/18 12:02 AM
The iphone app is great, however the apple watch app no longer is able to find the flights. It’s essentially useless on the apple watch.
Awise25's Review of American AirlinesReviewed on 6/6/18 11:56 AM
I cannot get the app to work. It’s has been “downloading” USA states for over a week. Uninstall, re-install. I cannot View flight info as a guest. This app get a thumbs down.
AJLeuer's Review of American AirlinesReviewed on 6/6/18 11:20 PM
The past two times I’ve tried to check in, the app’s requested that I buy additional 500 mile upgrades. In the most recent instance, the number of upgrades required for my trip, according to the prompt presented by the app, was four. However, a quick check of my account 500-Mile Upgrade Summary showed a Balance of 4. On the chance this is a bug I’d appreciate if the developers could investigate.
Chuckaroller's Review of American AirlinesReviewed on 6/5/18 9:27 PM
I fly twice a week, typically. I use this app all the time to change seats, know where I stand on the upgrade list, boarding pass etc. Works really well for me. No problems!
superior music taste's Review of American AirlinesReviewed on 6/5/18 6:28 PM
Love this app but the recent update crashes upon launch
pete2001's Review of American AirlinesReviewed on 6/5/18 4:40 AM
Every time the update the app it breaks the complication in the Apple Watch. No combination of resetting or reinstalling tends to fix it. It seems to randomly start working weeks after the update. Extremely frustrating.
foxesthroughfences's Review of American AirlinesReviewed on 6/5/18 4:03 AM
Can login on the website but the app hasn’t let me login for weeks. Please FIX!
DABReviews's Review of American AirlinesReviewed on 6/5/18 2:47 PM
I’ve booked flights and do all of the check-in and ticketing via the app. It just works. What I love is the watch app and complication. It’s so handy to look down at my wrist and have all the flight/gate/time details when I’m hauling my bags instead of trying to wrangle my phone as well.
Goose528's Review of American AirlinesReviewed on 6/5/18 2:37 AM
Updated the app on my iPad on June 4, 2018 and now it won’t even open. It looks like it’s coming up then goes back to the IOS home screen.
MikeyG70's Review of American AirlinesReviewed on 6/5/18 1:36 AM
I find the app very easy to use. Good info on flights, easy to request and check upgrade status, easy to check flight schedules. The only problem I have is sharing trips via any email app (I’ve tried three) does not work. I have to share by text, then copy/paste the details into an email manually.
AA&T TECH's Review of American AirlinesReviewed on 6/5/18 1:13 AM
This app is worthless. Will not allow booking of hotels etc. Called AA. The rep said she would get me someone that can help. Got a recording which said they were closed. Missed 3 hotel booking opportunities because app doesn’t work.
Sunday Morning Focus's Review of American AirlinesReviewed on 6/5/18 11:20 AM
Now it wont even launch...
erikmejia's Review of American AirlinesReviewed on 6/5/18 10:09 PM
Soundmonkey0's Review of American AirlinesReviewed on 6/4/18 7:57 PM
As someone who travels for work, AA’s app is essentially useless, as you can’t really do anything except view basic flight info. The one feature that would make this better would be to allow you to add your AAdvantage number via the app, instead of linking you to their mobile site (which is just as useless...)
Dave004500's Review of American AirlinesReviewed on 6/4/18 2:26 AM
I just installed the latest update, 6/3/2018, and now the app fails to launch. Iphone 8 plus.
251ant's Review of American AirlinesReviewed on 6/4/18 1:19 AM
worst company ever. service is terrible. app is confusing. workers are rude
Thejdoggy's Review of American AirlinesReviewed on 6/4/18 12:39 AM
I was happy with the app until the June update. It does not support Apple Watch. Please fix.
Cregg4313's Review of American AirlinesReviewed on 6/4/18 11:51 PM
Form, it says my flight leaves on time despite the scheduled departure time being 22 minutes ago....
wfs67's Review of American AirlinesReviewed on 6/4/18 11:51 AM
And hasn’t for months now. Everything is up to date on versions. Can’t get boarding passes, mileage balance is wrong Nd changes it seems randomly. It’s not me, it’s them.... this app is a joke.
n3i2c1k's Review of American AirlinesReviewed on 6/4/18 11:30 AM
Issues adding pre-check to boarding pass
bjgreenbucknell's Review of American AirlinesReviewed on 6/3/18 9:22 PM
Links you to the website frequently which rarely loads properly. Changing seats does not work. Unable to complete checkin. Unable to get boarding pass.
Linux user234's Review of American AirlinesReviewed on 6/3/18 8:30 AM
I installed an update to the AA app on jun/2/2017 and since then the app never started again - it crashes on startup. Bad software quality control, unacceptable for such a company!!! iPhone 5s iOS 11.3
soni1399's Review of American AirlinesReviewed on 6/3/18 7:47 PM
The app keeps crashing. I can’t even finish one function and it crashes and now it’s at a point where it won’t even open. Please help?
archaeogirl81's Review of American AirlinesReviewed on 6/3/18 5:50 PM
The newest update is non-functional. It crashes every time I try to open it.
LOGGIE4JC's Review of American AirlinesReviewed on 6/3/18 5:20 PM
Always had a great experience with the app. It keeps me informed while I’m on travel and it’s a breeze to use. Not sure why there are so many bad reviews.
birkland86's Review of American AirlinesReviewed on 6/3/18 2:25 AM
Entered all the relevant info for registering, except my state, because each time I pressed "state" it said "state list loading for first time, please wait" until it eventually timed out and left the "State" field blank. And of course it won't just let me type my state, and it won't let me register without my state. Absolutely no excuse for a company this size to have such a gaping hole in their app.
Maino15's Review of American AirlinesReviewed on 6/3/18 10:18 PM
After downloading the most recent update, the app briefly launches and then closes. App is useless until this issue is resolved.
solernn's Review of American AirlinesReviewed on 6/29/18 4:05 AM
Getting an error message indicating that I have to accept Terms and Conditions after trying to add and save passport information. There is no checkbox to ‘accept’ Continuously getting error message when trying to log in. Previous version was working just fine.
cecmira's Review of American AirlinesReviewed on 6/29/18 3:55 AM
I used this app all the time when I would fly anywhere with AA. Loved the airline, and loved the app even more, since it was easy to use. However, with the new updates, and me purchasing an iPhone X, the app won’t allow me to log into my account. I’ve confirmed the credentials were correct on their webpage, but every time I attempt to log in using the app, it just gives me an error message. I’m incredibly disappointed, since this is coming from one of the biggest airlines in the US.
SDStephens's Review of American AirlinesReviewed on 6/29/18 3:43 AM
Updated app (which wasn’t great to begin with), and now it cannot even access the server to retrieve my info. Deleted, then reinstalled. Still nothing. Every facet of AA is turning into a junky joke since the merger.
Long from NC's Review of American AirlinesReviewed on 6/29/18 3:41 AM
Doesn't work like it should, so many error messages with no ability to contact customer service and I’m supposed to fly with them...
rkruck's Review of American AirlinesReviewed on 6/29/18 2:30 AM
Watch says to load trip on your iPhone and it will appear on the watch. It does not. Nada. Just a message with false promises mocking you.
FlashInPan's Review of American AirlinesReviewed on 6/29/18 10:03 PM
I’ve used all the airline apps. The American app allowed me to check in, save my boarding passes, select seats, track my luggage (to the minute) and gave me the obvious gate updates. My app told me my gate had changed, after I had been waiting there. So I went to the new gate, then a few minutes later, I heard the gate change announcement over the intercom. So apparently it was faster than the actual announcement, allowing me to actually get a good seat at the gate. I was able to see exactly where my luggage was, each piece, as it was transferred. The speed and accuracy of this system is impressive. I don’t really know that there is much more I need an airline app to do. I have no feature requests as it would start moving it towards bloatware. So kudos to the iOS programmers. Nice job.
lscgt's Review of American AirlinesReviewed on 6/28/18 9:57 PM
Unlike the other airlines; AA app does not help much. 1.) you can not stand by on other flight via app (no issue with United or Delta) 2.). If you are stand by on flight ; you cannot see status. This out of touch developer only enables you to see stand By list for flight you are booked on. Why do I need to see stand by on flight that I am already booked. The app will NOT show stand by for the flight that you are on stand by. 3.) it has very slow refresh. Many times, your trip is not visible until you search for it. Overall, one of the weakest travel apps.
Dissatisfied 310's Review of American AirlinesReviewed on 6/28/18 9:54 PM
I am trying to book a flight from DCA to AUS. There are no nonstop flights, as expected, but the app only shows the flight departure/arrival times and the connection times, without showing the airport. How is that possible? I want to make judgments about potential for weather delays, etc. Why doesn’t this app display the location of the interim airport???
EE Tim's Review of American AirlinesReviewed on 6/28/18 9:32 PM
Surprisingly sad app. Can't even book award tickets. Forces updates.
Francomar10's Review of American AirlinesReviewed on 6/28/18 8:33 PM
Looks nice but app crashes on every basic button clicks.
wfs67's Review of American AirlinesReviewed on 6/28/18 6:50 PM
This app is so filled with bugs and errors it offers no value. I’m reluctant to book flights on AA now because this app is so far behind United. I can’t even check in or get a boarding pass.
Aiden gamer6625's Review of American AirlinesReviewed on 6/28/18 4:52 PM
Recently, I took American Airlines from LA, California to Atlanta Georgia, It was one of the Best flights I ever had! They had TV's behind every chair and had a mini menu for beverages. There service was so good. No Kidding! Nice flight attendant, Really good food and more! Thank you! -Aiden Talavera
SF Paul's Review of American AirlinesReviewed on 6/28/18 3:41 AM
AA needs to benchmark against UA, Alaska, Jet Blue - even Delta. The app let me try to check in, then let me get a preferred seat, enter all credit and address info - IN MY IPHONE - then say it can’t give me the seat until traveler is checked in. Impossible loop. So I go to app to complain. SO MUCH INFO required before I can give feedback. TYPING ON MY IPHONE - In Your IOS APP. Seriously get a user experience designer and test your app for impossible loops that frustrate your customers.
semperLegend's Review of American AirlinesReviewed on 6/28/18 1:40 AM
This app is very poorly put together and a giant headache but it's all we got...
AronDan's Review of American AirlinesReviewed on 6/28/18 12:54 PM
A few suggestions on app improvements for the developers: * I would really like to see better integration of codeshare flight info. Even if pushing the user via web to the other airline check-in isn’t available, at a bare minimum AA needs to provide with top level details the info needed to lookup the flight on the other airline’s website (not just show the AA code but also the airline partner’s). This is a big annoyance without it as I cannot check-in online for the other airline without this info. * For baggage check tracking, clearly list the different steps in the process of where they could be for those less familiar. Maybe even some sort of a visual.
k-dog fo sho's Review of American AirlinesReviewed on 6/28/18 12:22 AM
This weekend I experienced traveling hell. The app stayed updated through my multiple flight cancellations, and missed connection. The app is extremely user friendly and easily readable even through tears.
How treed's Review of American AirlinesReviewed on 6/28/18 11:54 AM
Have problem to register as well to get the electronic boarding pass. The application is not completed and said Error
They will rip you off's Review of American AirlinesReviewed on 6/27/18 6:32 PM
When I open the app it works foe a sec then it chrashes, or when I click ONE thing it chrashes! ONE STAR
Selling information's Review of American AirlinesReviewed on 6/27/18 5:13 PM
This new app locks up and will not show boarding pass. Load at your own risk
jesseeinstein's Review of American AirlinesReviewed on 6/27/18 5:04 PM
Used to work. No longera opens on my iPhone 8+. Just crashes immediately.
Sweet190's Review of American AirlinesReviewed on 6/27/18 2:35 AM
Sad to see a major airline with this large of an error. Lesson learned stick with SW
Monical81's Review of American AirlinesReviewed on 6/27/18 11:55 PM
The app itself is ok. But here I sit at the gate, with info from agents that craft won’t even arrive until after 8:30p, yet app says On Time for 8:05p.
dallaslaura's Review of American AirlinesReviewed on 6/26/18 12:15 AM
I guess AA doesn’t want me to book a flight. Nice business model.
frustratem's Review of American AirlinesReviewed on 6/26/18 10:11 AM
Now it won’t stay open at all. Tried to open, then closes.
gallegmt's Review of American AirlinesReviewed on 6/25/18 4:26 PM
iPhone app is 4-stars, I find it easy to use and current. Ability to process by boarding passes to Apple Wallet all at once is a nice feature. Two weeks ago the Apple Watch app quit working. Lots of posts about this, but no response from American. Subtract two stars. If you are going to advertise Apple Watch support.... Support Apple Watch.
Landshark64's Review of American AirlinesReviewed on 6/25/18 2:57 AM
AA, you need to fix this!! Totally useless.
JTS4's Review of American AirlinesReviewed on 6/25/18 2:23 AM
The app is not very user friendly and the airline in general struggles getting passengers from point A to point B.
eagle2288's Review of American AirlinesReviewed on 6/25/18 10:27 AM
In fact every month after June can’t be selected, American Airlines keeps disappointing me every chance they get, I’m done with this app and this airline, never again.
awsparks1990's Review of American AirlinesReviewed on 6/24/18 7:29 PM
I use this app every time I fly, which is 1-2 trips per month. I am loyal AA customer, platinum for 6 years. This app is nice, and I like the rebook feature for delayed or cancelled flights. For upgrades, My friends that fly Delta can not only see upgrade list, but # of 1st class seats available. This would be nice addition to the AA App. I’d also like to be able to book Award Tickets using the App. I have to do that on PC browser.
ankur_ankurjain's Review of American AirlinesReviewed on 6/24/18 3:11 AM
The app is crashing for me. Running the latest and greatest version but can’t get it to work. Not sure who to contact?
Hfrygucktdkhfx's Review of American AirlinesReviewed on 6/24/18 2:20 PM
International check endlessly loop
Txssdad's Review of American AirlinesReviewed on 6/24/18 2:04 PM
I use this app frequently. Got my first Apple Watch 4. The app will not sync. Updates and restart doesn’t help. The app on the iPhone works great. Never a disappointment there.
Ethden's Review of American AirlinesReviewed on 6/23/18 9:27 PM
American Airlines App still lags far behind those of the other major US airlines. I keep thinking with every new version it will catch up, but it never does. Hint for the developers- take a look at some of the features on United and Delta Apps. It can’t be that hard.
Treyson_USMC's Review of American AirlinesReviewed on 6/23/18 8:53 PM
Where to begin? There are so many times I have to go to the website to make changes and updates that it really makes it frustrating. A poor attempt...hasn’t American Airlines even looked at what the other airline apps do???
Zoobdog's Review of American AirlinesReviewed on 6/23/18 6:41 AM
Searching for flights during the booking process and the app freezes and produces zero results. Also, why can’t I select seats inside the App instead of being forced to aa.com? Many “other” airlines allow this. This seems to be a very elementary capability that should be resident in the app. This is extremely inconvenient. The app is not user friendly.
Bbahadoo's Review of American AirlinesReviewed on 6/23/18 4:26 PM
The Apple Watch app is not syncing with the iPhone app which works great. You just get a message to look up your trip and it will be added to the Watch app.
BEJ001's Review of American AirlinesReviewed on 6/23/18 12:49 AM
The used to work very well. Now it hangs and crashes. No longer usable
NanuqAK's Review of American AirlinesReviewed on 6/22/18 8:58 PM
I prefer to not run the latest version of iOS so the App Store kindly offered to download an older version of the app for me. Yay! However when I tried to add my reservation code (you know, what the app is made for) it failed saying I need a newer version of the app. Nobody thought to test this?
cjw5027's Review of American AirlinesReviewed on 6/22/18 7:08 AM
I’m a frequent business traveler and find this app very intuitive and easy to use - it is a great centralized area of information (even going so far as to integrate travel time estimates based upon traffic to get to the airport). This is a great app - don’t pay any attention to the haters. I think too many people are writing a review here after a poor flight experience - which is completely unrelated to app design. I wish that the mileage would update faster than within 48 hours-ish of flying, but this is a function of their database update policy more than the iOS app itself.
Brittneydl's Review of American AirlinesReviewed on 6/22/18 6:27 PM
Freezes after opening.
HatingAA's Review of American AirlinesReviewed on 6/22/18 12:05 AM
This app often has unreliable info. Last flight it said the outbound flight was on time when the inbound flight was 1.5 hours delayed. There was no way the flight would leave on time but the app said it was. This app is completely unreliable.
gamer3849's Review of American AirlinesReviewed on 6/22/18 11:10 PM
They kept canceling flights
rda2w's Review of American AirlinesReviewed on 6/21/18 9:39 PM
This has been broken now for a couple versions. Just shows dashes where data should be on the watch.
DB. 34's Review of American AirlinesReviewed on 6/21/18 7:27 PM
The watch app is useless now. It used to be slow to update, now it doesn’t update at all. It just asks you to look your trip up on your phone and it’s supposed to add it but it doesn’t work.
Pj0O7's Review of American AirlinesReviewed on 6/21/18 2:37 PM
Generally a solid app but please Add ability to book reward trips in app. Thanks
1 of 13's Review of American AirlinesReviewed on 6/21/18 1:50 PM
Oddly difficult to use. Never gave me information that I didn’t already have by email, or displays at airport. Went back to printing my own boarding pass at home. AA should just copy the Delta app.
G-Kris's Review of American AirlinesReviewed on 6/21/18 1:19 AM
It keeps asking me to update to the latest version but there is no such thing. It won't let me log in or anything.
ToriWho's Review of American AirlinesReviewed on 6/20/18 9:38 PM
I’m trying to join the AAdvantage, but I get thru the entire application form and it won’t provide the list of states. I keep getting this message that “states and provinces are still populating”. It’s been like this for days. Tough to take advantage of this app if you can’t become a member.
silverlight99's Review of American AirlinesReviewed on 6/20/18 7:35 PM
Can’t even launch on my iPhone X latest iOS. Crashes within 1 second.
srl65's Review of American AirlinesReviewed on 6/20/18 6:13 AM
Hardest-to-use airline app I’ve tried among several. Twice as many steps to Boarding Pass as others. Never did find entertainment available on my flight. App needs overhaul.
Moneka1's Review of American AirlinesReviewed on 6/20/18 12:31 AM
When I recently booked a flight with the app, it did not show automatically. I had to add the locator number and the flight info does not show on the Apple Watch app. It says to add but it is already added. The Apple Watch app DOES NOT UPDATE ANYMORE. .
I.read.nytimes.everyday's Review of American AirlinesReviewed on 6/2/18 7:10 PM
Can't even use now. Just crashes and never launch correctly.
TerryB1830's Review of American AirlinesReviewed on 6/2/18 6:40 PM
Well it’s great at telling you you’re delayed—AA’s favorite message.
ratonian's Review of American AirlinesReviewed on 6/2/18 6:22 AM
Good app for following flight schedules, terminals and gates etc. But, I’ve tried several times to enter my passport information into the personal data profile and the app always reports they’re having a system problem and to try again later
UPSGuyMO's Review of American AirlinesReviewed on 6/2/18 3:55 PM
So I’ve blown through 55 app updates on my iPad and American Airlines is the only one that continues to fail.
Goosepoop's Review of American AirlinesReviewed on 6/2/18 10:42 PM
As I’m writing this the app says my flight departed 15 minutes ago while we’re still sitting at the gate. Has an estimated time of arrival yet we aren’t even close to taking off. Had a seat change because of this lame so-called airline and the app never showed the update. Save the space on your phone and fly any other airline...
morgoth_lord's Review of American AirlinesReviewed on 6/19/18 9:30 PM
After the last couple of updates the app now crashes on start. Basically is useless.
lunksmoo's Review of American AirlinesReviewed on 6/19/18 5:10 PM
My app on the Apple Watch keeps saying look up flight on iPhone? I’ve looked up flight in AA iPhone app, in Safari, in wallet, nothing happens. Where do I look up my flight?
thisrllysuckslikeicanteven's Review of American AirlinesReviewed on 6/19/18 4:30 AM
There’s a glitch here I think. Im trying to make an account but it won’t let me because the phone number I’ve entered in isnt 10 digits. Except the problem is, it is 10 digits and it IS my phone number so I’m not sure what else it wants me to do about that.
John Rozsnyai's Review of American AirlinesReviewed on 6/19/18 3:20 PM
This version was updated today and no longer will access my trips and denies access to my account; although, it does appear to be logged into it. The 5.7.1 app on my other phone continues to work fine.
Robosports's Review of American AirlinesReviewed on 6/19/18 1:38 AM
This app is far behind any other app. Still uses secondary apps to even get all your info. Why do I need to export my boarding ticket to passport? Not enough information and having to use alternate apps to navigate airports. If your flight is canceled, your info disappears. To be call the largest airline in the world with old junky filthy jets and a useless app is pretty sad. This airline was the worst mistake ever and I fly over 150 flights on Delta. I get all my info in one app all the time. Plus Delta now offers free messaging via WiFi while in the air. You get what you pay for. AA is just a cheap airline with poor service.
Joseph Fletcher's Review of American AirlinesReviewed on 6/19/18 1:24 AM
This is a one star review because of the Apple Watch app. Simply put, it doesn’t work. The only way to see anything in the app, is to add a trip in the iPhone App. I’ve added two in the last two weeks and even updated the app and the Apple Watch app still doesn’t show anything. Don’t offer the app if it doesn’t work.
lsligh's Review of American AirlinesReviewed on 6/19/18 11:55 PM
The app doesn’t recognize flights that I’m taking today and keeps giving me my boarding pass for flights yesterday. The information for finding food in airport terminals is also completely inaccurate so do not rely on it. Fix your app American Airlines! Until then I’ll stick to Southwest.
AronDan's Review of American AirlinesReviewed on 6/19/18 10:41 AM
The only thing left for me I would really like to see is better integration of codeshare flight info. Even if pushing the user via web to the other airline check-in isn’t available, at a bare minimum AA needs to provide with top level details the info needed to lookup the flight on the other airline’s website (not just show the AA code but also the airline partner’s). This is a big annoyance without it.
Moneka1's Review of American AirlinesReviewed on 6/18/18 9:35 PM
When I recently booked a flight with the app, it did not show automatically. I had to add the locator number and the flight info does not show on the Apple Watch app. It says to add but it is already added .
Anthony_RC's Review of American AirlinesReviewed on 6/18/18 9:25 PM
This is my favorite watch app. When it works. The complication frequently fails to update, sometimes showing flight information from three trips prior! Removing and adding the complication often fixes it, but not always. But now even the watch app itself has failed to update for three weeks and three flights in a row. "Look up your trip on your iPhone and we'll add it here." I did. No change. Rebooting the watch had no effect. Nor the phone reboot. Uninstall and reinstall of the app on the phone also did nothing. I clicked on the app support button in the app store. It brought me to a generic AA faq! Not even watch specific. No way to share this write up there. So I have no cove but to provide a bead Reggie instead. My most useful app on my watch... Useless. I will bump this back to four stars if they fix the watch app. Two stars until then.
Sri Satya's Review of American AirlinesReviewed on 6/18/18 6:45 PM
with great new features - Wireless Entertainment access made easy - > Home screen - Slide up menu from Bottom - Now that you can access movies on flight Yeyyy!!!!
ibjects's Review of American AirlinesReviewed on 6/18/18 4:24 AM
I tried signing up but it keeps saying a valid phone number is 10 digit and I am putting a valid 10 digit number. Worse error handling ever.
Sharkswave's Review of American AirlinesReviewed on 6/18/18 1:29 PM
The app makes it extremely difficult to book flights using miles. It’s just as difficult to book reward flights on the full website. Please improve on this. Thanks.
dragons06's Review of American AirlinesReviewed on 6/17/18 12:36 PM
Apple Watch complication stopped working.
twade1's Review of American AirlinesReviewed on 6/17/18 10:37 AM
On the iPhone or iPad this app is great, but on my watch, I get a message that reads, “Look up your trip on your iPhone and we’ll add it here”. I’ve looked it up countless times, I’ve uninstalled the app at least twice from iPhone and watch. I’ve rebooted both devices. All are no help. If the data won’t be there until check in, then say that on my watch. If that’s not the case (I’ll know in 3 days time), then fix the app. BTW, I’ve flown well over ½ million miles on AA. How about some answers? Thanks. Update: Day of travel here and still same message. Am I the only one? Fix this please.
lunksmoo's Review of American AirlinesReviewed on 6/16/18 7:04 PM
My app keeps saying look up flight on iPhone? I’ve looked up flight in AA iPhone app, in Safari, in wallet, nothing happens.
JuanMariscal345's Review of American AirlinesReviewed on 6/16/18 3:54 AM
Why can’t we use our miles to book flights on the app?
Socalaaron's Review of American AirlinesReviewed on 6/16/18 3:00 PM
Perfectly good app updated and now it doesn’t appear to work. Oh well.
DL1977Leonard's Review of American AirlinesReviewed on 6/16/18 1:24 PM
My app no longer opens after the latest update.
CPAC premier's Review of American AirlinesReviewed on 6/15/18 9:30 PM
Nice app, until you want to book a flight. It doesn’t let you do that and it no longer sends you to the AA website.
Josie Jagger's Review of American AirlinesReviewed on 6/15/18 8:11 PM
Many others with same problem and empty promises from Dev team for a fix. Used to be great.
MLJ DC's Review of American AirlinesReviewed on 6/15/18 7:17 PM
Worked fine until update on 6/12/18. Now the app won’t open; crashes immediately.
Rutty79's Review of American AirlinesReviewed on 6/15/18 4:17 PM
This app use to work wonderfully but now it won’t connect to my iPhone. I fly American because of how well the technology works but according to most postings, the Apple Watch app doesn’t work with this update. I hope you can resolve this soon!!
Emerson.'s Review of American AirlinesReviewed on 6/15/18 2:44 PM
App won’t get past the first screen before crashing out
JR and Glenn's Review of American AirlinesReviewed on 6/15/18 2:18 PM
I have the most trouble with this airline app. I have deleted and reinstalled serval times on my iPad. When I press book a flight nothing happens. When I press flight status nothing happens and finally and will come up. When flight status does come up and I click on the flight number I get very basic information not even aircraft type or where it’s coming from. United‘s flight information is the best.
Phatfly's Review of American AirlinesReviewed on 6/15/18 12:39 PM
This app needs to be a complete replacement for your kiosks at the airports. This app doesn’t allow you to pay for checked luggage.
isaior's Review of American AirlinesReviewed on 6/15/18 11:43 AM
When will you allow non-revs to add their PNR and see the standby list from within the app - without logging in - like all the other airlines? When will you expand your 3D touch menu to include Flight Status?
Sxvidrin1's Review of American AirlinesReviewed on 6/15/18 10:59 AM
I can’t even get registered with this APP. It is way too sensitive. Ever time I try to accept terms and conditions it flips to the website. This needs to be fixed.
Asmitty1's Review of American AirlinesReviewed on 6/14/18 7:49 PM
I’ve got my confirmation code and when I put it into the app it says my trip can’t be found, to check spelling etc. I can go online to the website and put on the exact same code and it will bring up my trip. App needs to be fixed so it will actually work.
Rump863's Review of American AirlinesReviewed on 6/14/18 7:08 PM
With the latest update, all my reservations are gone. The phone app has everything, but the watch is not syncing. I’ve done all possible remedies but nothing happens. Rookie move developer!!!!! No excuses yet total BS.
MyTunes1's Review of American AirlinesReviewed on 6/14/18 7:00 PM
The app is beutiful, and intuitive
appinion's Review of American AirlinesReviewed on 6/14/18 6:39 PM
Version 5.7.1 broke Apple Watch functionality. Confirmed this with other users. App support only accomplished non relevant excuses and put me on an endless hold.
Addicteduser's Review of American AirlinesReviewed on 6/14/18 2:22 PM
This is a horrible app that is completely useless. It is not user friendly and it does not provide any advantage over using the online website.
Roobars179's Review of American AirlinesReviewed on 6/14/18 2:22 AM
I can only get the initial screen on my iPad and then it crashes and is unusable. Works well on the iPhone, and is pretty useful.
jonscott23's Review of American AirlinesReviewed on 6/14/18 2:03 AM
I like the app but I really wish it was available on Amazon’s Fire tablets so that I could access AA’s entertainment suite in-flight from the device.
rich2112rich's Review of American AirlinesReviewed on 6/14/18 1:08 PM
I updated this app and it caused my speaker to not work. Also, no one could hear me when I made calls and you cannot hear anything when you make a call. I deleted the app and everything went back to normal. PLEASE FIX! I have a trip coming up!
BoB's World's Review of American AirlinesReviewed on 6/14/18 12:13 AM
confirmed that the credentials being used work on the website but not to log in to the app.
Scott-DH's Review of American AirlinesReviewed on 6/14/18 10:59 AM
iPhone app gets the job done. Testing appears pretty weak for the Apple Watch.
C-F-H's Review of American AirlinesReviewed on 6/13/18 7:04 AM
Fly with more trusted carriers. This app is buggy and customer service is horrible. Hidden fees usually mean tons of issues.
twade1's Review of American AirlinesReviewed on 6/13/18 6:36 PM
On the iPhone or iPad this app is great, but on my watch, I get a message that reads, “Look up your trip on your iPhone and we’ll add it here”. I’ve looked it up countless times, I’ve uninstalled the app at least twice from iPhone and watch. I’ve rebooted both devices. All are no help. If the data won’t be there until check in, then say that on my watch. If that’s not the case (I’ll know in 3 days time), then fix the app. BTW, I’ve flown well over ½ million miles on AA. How about some answers? Thanks.
MyTunes1's Review of American AirlinesReviewed on 6/13/18 5:51 PM
App wont let me type my login info
Savannahcookie's Review of American AirlinesReviewed on 6/13/18 4:51 PM
This app so far has let me do nothing that I need to. I can’t even change my birthday. The interface is terrible.
Ktkyblue's Review of American AirlinesReviewed on 6/13/18 4:21 PM
Crashes as it tries to open on apple se. maybe an apple update that caused it but unusable at this point
HH22HH22's Review of American AirlinesReviewed on 6/13/18 3:28 PM
Stopped working with most recent update.
kk31855's Review of American AirlinesReviewed on 6/13/18 3:17 AM
This app is very unreliable for future reservations. My flight time has changed 3 times since I booked it many months ago. The app never updated the changes. It still shows the original time. Not much help to me
jerry92648's Review of American AirlinesReviewed on 6/13/18 2:51 PM
Hasn’t worked on watch since I installed iOS 11.4
mmmkmmmmmmmmmmm's Review of American AirlinesReviewed on 6/13/18 2:33 AM
Cannot even open the app and it’s up to date
arting818's Review of American AirlinesReviewed on 6/12/18 7:45 PM
Every time an updated app comes up, I keep saying this time they must have added “Redeem Miles” option. Still no....
Jmhrmt's Review of American AirlinesReviewed on 6/12/18 5:08 AM
The app only shows results for business/first class. The selection drop down only shows that option. It is not in my profile to only search that way. Also there is no way to go a multi city itinerary.
CitiMobile's Review of American AirlinesReviewed on 6/12/18 3:47 AM
I love the app! It’s so easy to use and I love the graphics!
Yelldawg's Review of American AirlinesReviewed on 6/11/18 8:39 PM
First, why is this app so big? It's over 900mb on my phone and I've only taken about 8-10 flights with you in the past 12 months? Second, you're missing so many easy features. Like standby! It's straightforward! The Delta app has so many better features and functionality.
most interesting CWO's Review of American AirlinesReviewed on 6/11/18 8:37 PM
This app continues to be problematic, unreliable and lacks the functionality of other airlines platforms. Recent updates do not allow the app to sync to the Apple Watch and now my travel profile does not reflect any travel conducted this calendar year.
dechant4's Review of American AirlinesReviewed on 6/11/18 6:25 PM
The American app has been difficult to use and doesn’t always seem to work properly when checking in but now it just crashes since the latest update so it’s basically useless! Cannot even get past the initial graphics screen before it bombs!
Alphapug's Review of American AirlinesReviewed on 6/11/18 4:35 PM
It’s actually pretty good at alerting you to American’s frequent late planes, last minute gate changes, and delayed departures. Thanks, I guess.
thillslc's Review of American AirlinesReviewed on 6/11/18 11:25 AM
The app won’t open
Double trouble 29's Review of American AirlinesReviewed on 6/10/18 5:14 AM
I was logged in under my boarding pass and under their WiFi. The app wouldn’t load any entertainment, and the stewardess’ were useless. Waste of time
Modern Jess's Review of American AirlinesReviewed on 6/10/18 2:20 AM
The companion watch app is unable to connect to the iOS app, and just says “Look up your trip on your iPhone and we’ll add it here”. I’ve tried rebooting, re-installing, and even re-pairing my watch with my iPhone. Still nothing.
Rump863's Review of American AirlinesReviewed on 6/10/18 1:48 PM
With the latest watch update, all my reservations are gone. The phone app has everything, but the watch is not syncing. I’ve done all possible remedies but nothing happens.
nixon172's Review of American AirlinesReviewed on 6/10/18 11:39 PM
I fly a lot for work & I use delta, United, & American apps. Americans is by far the worst. Freezes constantly & isn’t user friendly at all. Revamp this thing please !!!
Kochumon123's Review of American AirlinesReviewed on 6/1/18 8:36 AM
Waste my time.
Mick Gator Fan's Review of American AirlinesReviewed on 6/1/18 8:10 AM
On iPad, the app sends you to the website to book a flight. On the website, you can look at flights but cannot choose any of them to book! It does not work using money or points. On iPhone, you can only book with money, not with points. Worse, if you click to learn details of using the 500 mile upgrades, there is no way to get back to your booking, so you have to close the app. I did not bother to re-open the app; deleting it was more enjoyable. This app is a TOTAL FAILURE. Use another airline.
OwenTriceVlogs's Review of American AirlinesReviewed on 6/1/18 7:32 AM
Ok so I’m typing in my phone number for the number slot as I’m registering and it’s telling me that my phone number isn’t 10 digits and that a valid phone number has 10 digits... I’m pretty sure I can count and my phone number is 10 Diego’s like any other persons...
kenwiesner's Review of American AirlinesReviewed on 6/1/18 4:52 AM
Ever since applying the last update memorial day weekend, the watch app can't talk to my iPhone anymore. The watch app just says open iPhone app to retrieve data. I do and it never refreshes even after restarting both devices. Tried to contact app support but there is only an FAQ.
SPM0085's Review of American AirlinesReviewed on 6/1/18 4:32 PM
The American App is no comparison to United's App. The ability to book a frequent flyer ticket is table stakes and America's App doesn't do it.
[Soupy]'s Review of American AirlinesReviewed on 5/9/18 9:19 PM
When I try to email the itinerary from the app, it shows up as a blank email to the recipient.
TravelByAir's Review of American AirlinesReviewed on 5/9/18 3:07 PM
Too many screens for flight status and gate info
CommonSensei_00836's Review of American AirlinesReviewed on 5/9/18 10:26 PM
App can't even support basic IOS versions. I run IOS version 9, I have no need to update. So the ignorant developers make up stupid reasons to force you to upgrade IOS for their own reasons, not yours. If you can run it at all without being forced to update every 5 minutes, you will be very disappointed anyway, because - well, the developers are incompetent so what do you expect? Think about it - if it's so important for you to update IOS every 3 minutes, how secure was it to begin with? Do you think the version you're going to download now isn't going to be labeled by them as 'insecure' tomorrow? THEN HOW SECURE COULD IT POSSIBLY BE TODAY? **THINK!**
iprada's Review of American AirlinesReviewed on 5/8/18 8:48 PM
I wrote a month ago reporting a problem with problems to check in using this Application if you have foreign passports which normally have lots of letters and Numbers (mine is German). I received a letter apologizing and promising a big improvement. Sorry to say it but it didn’t happen. The App is still not allowing such passports and it’s saying it doesn’t allow cards??? You need to improve this. No other airline I used has this “problem “
SadNoPizza's Review of American AirlinesReviewed on 5/8/18 5:12 AM
Just spent 1.5 hrs on the phone trying to get app to show my upcoming flights. Finally got them connected. Just went back into app. Flights are gone. 😖
RodRico2018's Review of American AirlinesReviewed on 5/8/18 2:18 AM
I added a boarding pass to my wallet from the AA.com website, and it nearly crashed my phone when it came time to board. It was issuing notifications so fast I couldn’t do anything with the phone. I managed to get it powered off but it resumed when I turned it back on. I almost couldn’t get through entering my phone PIN. All this was while I was on the charger, and it killed 10% of my charge in only a few minutes! It finally stopped freaking out when my time to board was up and I unplugged from the charger. I don’t know if it was boarding time of charger disconnect that stopped it. Nice app other than that!
Cranehouse's Review of American AirlinesReviewed on 5/8/18 12:56 PM
I do like the boarding pass on my phone but Never got the inflight entertainment to work. Card at my seat said the AA app would have an entertainment bar to tap, it never popped up. Steward finally told me about the gogoflight app that worked.
why doesnt this app work's Review of American AirlinesReviewed on 5/7/18 5:58 PM
The buttons appear but nothing happens when I push the button and I am unable to pull up the boarding pass
preston clark's Review of American AirlinesReviewed on 5/7/18 5:48 PM
It would be nice if you can book a Flight using your miles through the app.
geniecbeeg's Review of American AirlinesReviewed on 5/7/18 5:27 PM
AA recently “updated” the app and took away our ability to pull up boarding passes in the app. Now it must go through wallet. So inefficient and unnecessary.
Livsnonna's Review of American AirlinesReviewed on 5/7/18 11:05 AM
Most of the app is ok but don’t push in-flight entertainment when it’s not accessible. Very disappointing when flying almost weekly and on American. The app doesn’t even have a button for it when in the air on the WiFi. Come on!!!
Sorority Angel's Review of American AirlinesReviewed on 5/7/18 10:58 PM
As an AAdvantage member you’d think the airline would recognize that a large majority of their customers are looking to book when on the go. They’ve removed the option to use miles to book. AA is quickly losing ground to some of their competitors.
new AA flyer's Review of American AirlinesReviewed on 5/6/18 8:26 PM
When it works, this app is good. But I get error messages at least 50% of the time. And stupid ones, like telling me my phone is not connected to the internet when I’m on LTE. All the error messages make the app fairly frustrating and unhelpful when I’m trying to book flights, add flights, get information, etc. I fly United a lot and their app works great. I’ve even rebooked to earlier flights using the United app when I get to the airport. AA, please get this fixed. Frequent travelers rely on a functioning app. It makes our lives much easier. I won’t make AA my regular carrier if I don’t have an app that works.
TheModestMallow's Review of American AirlinesReviewed on 5/6/18 3:06 PM
My biggest gripe about the app is my inability to use my miles to search for flights. Other than that it seems to work okay. The UI is a bit weak and could use some effort. It seems like a half-hearted attempt at a well rounded app, overall.
heqds up's Review of American AirlinesReviewed on 5/6/18 12:38 PM
Having a lot of trouble bringing up the boarding passes now they go to the wallet. You need your boarding pass for TSA so I have had to start printing my boarding pass or go to the ticket counter which defeats the purpose of the app’s convenience
Richarja's Review of American AirlinesReviewed on 5/6/18 10:36 AM
This is a solid app, but it’s not the most intuitive on where to find certain things, especially items like managing a flight once you’ve booked. For example, finding the Same Day Flight Change took me a while. I would recommend at least adding a better walk through intro video for first time use. Also, would LOVE to see the ability to book flights using award miles in the app. I hate that I can’t look at award trips here on my phone easily and have to go to the website.
TX_Lady's Review of American AirlinesReviewed on 5/5/18 9:24 PM
I can’t even log into the app. Keeps telling me I need WiFi or cellular turned on and I have both turned on.
Best grocery app ever's Review of American AirlinesReviewed on 5/5/18 8:45 PM
The states will not “populate”. So I can’t create an account
cbexp's Review of American AirlinesReviewed on 5/5/18 6:30 PM
To check-in, access your boarding pass, monitor your flight (time, gate, etc.) and review your place on the upgrade list it’s solid. It’s also easy to access AAdvantage information. To book future flights and research itineraries it’s terrible. Other airlines are doing circles around this app.
Bijitak's Review of American AirlinesReviewed on 5/5/18 12:35 AM
App if fine, airline is terrible. Never had so many delays, cancellations, and missed connections with any other airline
Diehajqd's Review of American AirlinesReviewed on 5/5/18 10:04 PM
Opens to a page that gives you exactly 3 options. No menu. And none of the options work.
ninag1400's Review of American AirlinesReviewed on 5/4/18 6:40 PM
So I sat at a gate until 20 minutes before take off because the app said I was at the right gate and that everything was on time, even when I refreshed the app. Ended up asking an attendant and ran to my gate and I missed my flight. When i called American Airlines they were no help and I am now stuck in the airport for 4 hours
ReviewTheWeb's Review of American AirlinesReviewed on 5/31/18 8:29 PM
I have an account, but can’t log in. So what’s the point? Used my laptop to go to the web site just to make sure I was using the correct login information, and no problem there. Just no mobile access.
Wolf5003's Review of American AirlinesReviewed on 5/31/18 12:58 AM
Have a flight canceled. Rebook same flight for next day. Get BP for new flight and add to wallet. It won’t get in there but the expired pass from canceled even though you deleted it shows up again. Any adults programming?
Goodbye Indy Star's Review of American AirlinesReviewed on 5/31/18 10:59 PM
Why can’t I book an award flight from your App? You literally don’t accept your own currency (award miles). Ridiculous.
Mrs. Redfield's Review of American AirlinesReviewed on 5/31/18 10:51 AM
The app fails to allow additional passengers to the same email. Therefore, I can not get the boarding passes for my children on my smartphone. Since clearly a four year old and six year old do not have there own smartphones, the functionality should be built into the app to add passengers for multiple boarding passes. Please add this function. Thank you.
udalosa's Review of American AirlinesReviewed on 5/30/18 9:30 PM
It took me a few tries to realize that I needed to update my app to get the entertainment options. The app took me to the website where it said we would have seatback entertainment, but we did not. That meant that the options were incorrect. The app works on the phone.
Ethan R.S.'s Review of American AirlinesReviewed on 5/30/18 4:34 PM
All three times I have tried to use this app to travel, I have ran into problems. Backend breaks down occasionally, seat check in is busted half the time, and sometimes my boarding pass cannot be claimed digitally so I still have to print it out. Re build this app please! It could be so incredibly useful if it did what it was supposed to do without so many bugs.
Xbl grey goose's Review of American AirlinesReviewed on 5/3/18 9:53 PM
This app isn’t best suited for people using the iPhone X. The “cancel” and “done” buttons are put into the top notches and can’t be pressed due to the time, battery, cell/WiFi displays. Basically you have to close out the app and start over
Captvid1's Review of American AirlinesReviewed on 5/3/18 6:29 PM
I was told at DEN Admirals Club to delete and reinstall app when it failed to pull up the boarding pass. (I got paper tickets at kiosk check in). App needs some work. Reinstalled and it still doesn’t allow me to get boarding passes.
16.2 minutes's Review of American AirlinesReviewed on 5/3/18 1:30 PM
Why can’t you display boarding passes in the app instead of having to access wallet?
nodaker52's Review of American AirlinesReviewed on 5/3/18 12:19 PM
This app is unusable more often than not with “error” messages being the norm.
Nthpower84's Review of American AirlinesReviewed on 5/29/18 8:03 PM
You’d think that’d be high on functionality priorities!!!!!!
guesswho!!'s Review of American AirlinesReviewed on 5/29/18 4:35 PM
Most things work fine, but I was not able to check in for an international flight with my brand new German passport. The App said it would not accept „passport cards“. Whatever that is, I dont know. This was my real passport. It even worked to scan the passport number, but still the App would not accept it. Bummer! Please fix.
Solre Lami's Review of American AirlinesReviewed on 5/29/18 10:11 PM
I recently attempted to purchase an upgrade through the app when I checked in for my flight, an option which it gives you. Apparently this is not something that can be done, but the app will just prompt you to “try again later” instead of giving accurate information about what it’s able to do. All in all it’s better than paper tickets, but that’s a pretty minimum standard. Their customer service was less than helpful as well.
Jamesbryanall's Review of American AirlinesReviewed on 5/28/18 6:03 PM
Cannot log in as it keeps telling me to update to new version after I have just downloaded What a terrible update Cannot input passport info or known traveler info
tomboy101foru's Review of American AirlinesReviewed on 5/28/18 5:30 PM
Unable to login on iPhone 8+ Tech support was no help!!!!
Dust Behind Truck's Review of American AirlinesReviewed on 5/28/18 2:41 PM
Find app helpful but (1) doesn't seem to AUTOMATICALLY update travel info so nothing is current (I find that I’m constantly manually updating) and (2) unable to handle two travelers on same reservation with similar names, such as John Q. Traveler and John P. Traveler (this is also an issue on aa.com - hard to understand why)
Montessahall's Review of American AirlinesReviewed on 5/28/18 10:51 PM
This app stays in crash mode whenever I try to research a trip. Does anyone at the airline have the job of reading these reviews and taking them to the appropriate department that fixes these problems?
Sepx's Review of American AirlinesReviewed on 5/27/18 6:34 PM
I can use my credentials to login to my AA user account online from safari, but using the same credentials on the app doesn’t work. I have tripled checked, copy pasted, even deleted and reinstalled the app. Nothing works, so I can use the app on my phone.
Manon cee's Review of American AirlinesReviewed on 5/27/18 4:05 PM
I’ve never used something so terrible in my life. The boarding passes will never load you will have to get out of line and print them. A total joke do not waste your time and potentially miss your flight over this app.
whats UpDog's Review of American AirlinesReviewed on 5/27/18 1:32 PM
My phone works fine but the app is very slow but still in the end can get you th info you need
QwaZyWabbit's Review of American AirlinesReviewed on 5/27/18 10:10 PM
When are yall gonna actually allow a user to actually book a flight using points with the mobile app?? Hey guys, ALL of your competitors make it Amazingly easy to do this. I use Delta (the best app) Southwest, Alaska and yours. Yours is by far the most counterintuitive to use. I really hate having to use it when i fly you guys. Can yall actually spend some serious cash on a real class leading app?
Coacostea's Review of American AirlinesReviewed on 5/26/18 8:04 PM
I fly a lot, on all the different airlines. I’ve never had as many problems with an airline app as I do with this one. It won’t track my bags accurately, it doesn’t refresh, it can’t tell me anything useful without redirecting me to the mobile website (which is NOT mobile friendly). It won’t let me see my boarding passes or change my seat assignment or even see any of the flight details, like how long the flight is or if a meal is included. It’s not user friendly, it constantly “loses” my information and makes me log in again and add my trip again. And worst of all it locks me out of my AAdvantage account repeatedly, saying I’ve input the “wrong password” more than 6 times, and then I have to call customer service and they never have a long-term solution for me. I hate using this app.
BillyWawa's Review of American AirlinesReviewed on 5/26/18 5:57 AM
I was trying to look up a delayed flight my GF was stuck in Charlotte - I had to use FlightAware instead. Then I had trouble looking up next morning’s AA flights. I used Orbitz app instead - much faster.
Connie91919's Review of American AirlinesReviewed on 5/26/18 5:25 PM
American could care less about their customers. They have the worst customer service. If you fly American you are wasting your money and should fly southwest or delta
Jackqw's Review of American AirlinesReviewed on 5/26/18 4:51 PM
Whats the point of making an app or even having a website if its not usable when i need to check my flight status last minute. Gezz.
jmwhittington's Review of American AirlinesReviewed on 5/26/18 4:42 AM
This apps isn’t helpful even AA customer service finds in unreliable The app shows open seats for flights customer service says are full AA continues to lead in worst customer service and the app just adds to the pain
Lobosolo's Review of American AirlinesReviewed on 5/26/18 3:57 AM
Why can’t I easily add my flights to my iPhone calendar?
Fed up Concierge Key member's Review of American AirlinesReviewed on 5/26/18 3:54 PM
The app is painful and almost as bad as the full website - a feat not easy to achieve. At least it preps us for the equally lousy in-person experience of dealing with AA. I suppose we should compliment them on consistency!
haras2501's Review of American AirlinesReviewed on 5/26/18 3:40 PM
So frustrated right now, trying to use the app and keeps saying in order to use it need to update, click update and when take me to the app there’s no where to update. Took out the app from phone and down load again but is not working.
Scottchitown's Review of American AirlinesReviewed on 5/26/18 3:28 PM
App doesn’t work when AA is upgrading their website. Which airline in their right mind would upgrade their site during the middle of the day of a holiday weekend?!
Michael.us's Review of American AirlinesReviewed on 5/26/18 3:04 PM
I'm a "million-miler" with AA and it's particularly disturbing how bad has their mobile app been from day one. It's still the worst. The booking engine fails 2 out of 3 times ("Frame Load Error"), their stubborn insistence on using a mobile web integration instead of a stand-alone app makes it slow, ugly and freezes it over on transfers from app to web etc. Really a shame!
KDFresh's Review of American AirlinesReviewed on 5/26/18 2:47 PM
The app is in a perpetual state of confusion. When I open the app it tells me that I have to update. When I try to update it brings me to the App Store where there is no new update. I’ve uninstalled, reset the phone, everything... very inconvenient AA!!!
Globetron's Review of American AirlinesReviewed on 5/26/18 1:55 PM
won’t refresh, says I need to update to latest version (already am), then takes me to app store for the same version I already have. slow when it does refresh.
thatgirlkipsie's Review of American AirlinesReviewed on 5/26/18 1:06 PM
Currently running iOS 11.3.1, with all of my apps currently updated. Upon opening this app to log in, an error occurs “Version Update Required: In order to use our travel app, please update to the newest version.” So deleted the app and reinstalled - same issue. Thanks, American 🙄
ekr4nowb's Review of American AirlinesReviewed on 5/25/18 4:25 AM
Used to work great. Now it just says need to update to new version. I did. Same error. Over and over. Only app that won't work on my phone. Annoying
VinnyDad's Review of American AirlinesReviewed on 5/24/18 7:50 PM
Update as create an environment where the boarding pass isn’t opening on the app. Having to email it myself via AA web browser. Please fix this issue ASAP.
ASAP Jossy's Review of American AirlinesReviewed on 5/24/18 5:01 PM
This APP is horrible. I can never check in for flights. There’s always something wrong. Please check out the United app and try to get your app like theres.
panteradrummer's Review of American AirlinesReviewed on 5/24/18 3:57 AM
The 5.6.5 updated seems to have broke the ability to book flights on my phone. I have tried two different phones and it just takes me back to the screen where I select the date/options and freezes. The app has greatly improved since my previous review however and doesn’t redirect you to the mobile site nearly as often.
Montessahall's Review of American AirlinesReviewed on 5/24/18 3:35 AM
This app stays in crash mode whenever I try to research a trip.
tessrock24's Review of American AirlinesReviewed on 5/23/18 9:31 PM
My app just continues to freeze. I can’t even get past the first two pages. It freezes up. I have restarted my phone, completely excited out of the app, and deleted and downloaded again. It isn’t a issue with my phone because none of my others apps are doing this? PLEASE FIX BUGS!
Brick_T's Review of American AirlinesReviewed on 5/23/18 4:08 PM
I don’t understand why the app does not let you look at flights using your miles. It only gives you the option to look using prices. This app would probably get better reviews from me at least if it had this feature.
Miklos7-3-5-0's Review of American AirlinesReviewed on 5/23/18 12:54 PM
Attempted to use app but it wouldn’t work, AA app support only made it worse. Stuck in a foreign country with no help nor info available . Going back to Delta !
disgruntled travelor's Review of American AirlinesReviewed on 5/22/18 8:07 PM
I’m sure your app functions which is more than I can say about my recent experience traveling on what you call a commercial airline service. Never flying American Airlines again. You guys are garbage. Printed the wrong gate on my ticket. Told me wrong new gate and wrong new time Missed flight, got a new flight 2hrs later and it gets delayed 3.5 hrs. But don’t worry it’s not like I was going to drive home today or anything. Now I have missed my window to purchase a vehicle today (reason for my flight) and must rent a hotel room. Thanks American Airlines.
AirlineApp's Review of American AirlinesReviewed on 5/22/18 4:55 PM
I have written at least one untruthful exaggerated review of this. Please forgive me, AA and Apple Store community. I exaggerated and was untruthful. I should not have written it. I called American something awful and probably also said that American was the worst airline and airline app. Thank God I know better now. Actually, the app has never been that bad. But it’s not perfect
JCJonez's Review of American AirlinesReviewed on 5/22/18 3:23 AM
Used to be able to access the boarding pass within the app. Now the app forces you to download to Apple wallet to access pass. It is yet another step. It’s stupid to go into another app to access something that should already be in original app — and it used to be this way until the newest update forced boarding passes into the wallet.
Michele930's Review of American AirlinesReviewed on 5/22/18 2:28 PM
I’m driven to the full website every time... This app offers no multi city search ability. It also lacks the capability to assist in tracking a desired itinerary, price alerts.
AA is the worst!!!'s Review of American AirlinesReviewed on 5/22/18 2:28 AM
First of all they charged me $400 to make a change and then on our way home they kicked my boyfriend off the flight and made us wait 12 hours for a new flight. HATE them!!!
GoPokes45's Review of American AirlinesReviewed on 5/22/18 1:57 AM
The only reason I’m rating this app a 3-star is because you can’t book a flight with miles. I am a frequent flyer and this feature would be extremely beneficial.
JJK22101's Review of American AirlinesReviewed on 5/22/18 1:48 PM
Either this app doesn’t let you check in or the feature is so hidden I can’t find it. Very frustrating. I do like the incoming flight info and all information is displayed well, but that’s about all I like about it.
cakat511's Review of American AirlinesReviewed on 5/21/18 8:30 PM
Thumb down!!! Inflight entertainment feature (movies) in this app won’t work at all after many attempts in both of my iPad and iPhone Plus in last 5 domestic AA flights. Had to switch to another competitor’s app and it functioned perfectly every time.
Ndfcu member's Review of American AirlinesReviewed on 5/21/18 5:01 AM
Can’t enter text in name or other fields. Had to check in through web browser while in a hurry. Downloaded latest update. Still broken. Perhaps Continue as Guest is not completely programmed. It’s sad software is out there like this from such big corporations. And sad Apple allows it on the App Store.
Sarah GM's Review of American AirlinesReviewed on 5/21/18 4:45 PM
I really appreciated this app when I missed my connection last night. As soon as I landed I turned on my phone and the app told me I'd been rebooked for the first flight out the next morning. It also told me where my bags were and let me know they were waiting to be transferred to the new flight. Very helpful and reassuring!
AUSome302='s Review of American AirlinesReviewed on 5/21/18 2:28 AM
... or employees for that matter.
Noli Timere's Review of American AirlinesReviewed on 5/20/18 8:12 AM
Wouldn’t display boarding pass, which is pretty much the reason that I downloaded it in the first place.
Diquanica's Review of American AirlinesReviewed on 5/20/18 2:33 PM
Sends you around in circles. Requires you to log on multiple times for one transaction. Counterintuitive. Better off with the website.
Mctpgh's Review of American AirlinesReviewed on 5/20/18 1:05 PM
I have traveled quite a bit over the years and work in the technology field. It is next to impossible to ever find the in-flight entrainment section within this app. You have directions on the materials at every seat and you can’t get to the in app entertainment. The app is good for checking on flights and having mobile boarding pass etc. But that is expected, you are an airline after all. Make it easier to get to the in flight entertainment please!
American D's Review of American AirlinesReviewed on 5/2/18 7:17 PM
I used to be able to access my AADVANTAGE credit card information and make payments from the app. Now I can’t find any way to access my AADVANTAGE credit card. If there is anyone who can help with this I would greatly appreciate it.
blakester77's Review of American AirlinesReviewed on 5/2/18 6:24 PM
Non responsive garbage
Leosenna's Review of American AirlinesReviewed on 5/2/18 10:58 PM
I added the boarding pass to my wallet and the gate change on my way the the airoport. The new gate was updated in the wallet but the barcode didn't work TSA. I needed to remove the boarding pass from the wallet and Generate a new one then scan again. Luckily I didn't miss my flight. Also found another issue with the wallet not updating my seat after I changed seat. Issue was found after the last updqte.
ifeguy's Review of American AirlinesReviewed on 5/19/18 9:04 PM
Picture this, you are traveling, in a hurry, trying to check in for a flight without WiFi or cellular data.. the one thing you can count is the aa app will need to be updated. Always happens.. it’s easier to just use their desktop web site even from your phone.. this app never fails to disappoint
ifeguy's Review of American AirlinesReviewed on 5/19/18 6:34 AM
Picture this, you are traveling, in a hurry, trying to check in for a flight with Marin WiFi or cellular data.. the one thing you can count is the aa app will need to be updated. Always happens.. it’s easier to just use their desktop web site even from your phone.. this app never fails to disappoint
I build app for living's Review of American AirlinesReviewed on 5/19/18 5:29 AM
Bagge claim location was not updated
Gwade53's Review of American AirlinesReviewed on 5/19/18 2:50 PM
This has to be the absolute worst airline app, I have ever tried to use. It is very touch unfriendly & they hardly give you any information at all. I can get more & better info on American by using other apps.
Ch0002's Review of American AirlinesReviewed on 5/19/18 1:10 PM
Have an older iOS,so when downloading the app it says " do you want to download an older version". I click yes. After downloading and tried login - it says " you need to update your app". Which I cant. Other apps in the world supports older versions. Just not American - there are obviously lazy terrible developers who are working on this.
nixon172's Review of American AirlinesReviewed on 5/19/18 12:14 AM
I fly a lot for work & I use delta, United, & American apps. Americans is by far the worst. Freezes constantly & isn’t user friendly at all. Revamp this thing please !!!
Goodbye Indy Star's Review of American AirlinesReviewed on 5/18/18 9:44 AM
Why do you not allow me to book flights on the app using award miles? You are literally the only company that should accept AA miles as a currency...and yet, your app doesn’t??
tttttttyttttytttttttt's Review of American AirlinesReviewed on 5/17/18 7:21 AM
I’d rank this app higher but now (recent update) it forces me to connect boarding passes to apple wallet which I hate, and it won’t link properly anyway so I can’t access my boarding pass at all via the app, which is the main reason I have the app in the first place. Please Unlink with apple wallet so I can 1) receive the mobile boarding pass in the first place and 2) screenshot it as I prefer without having to add to wallet
first user if anerican app's Review of American AirlinesReviewed on 5/17/18 3:51 AM
I have the United app. It tells me everything. So when I had to fly American, I thought it would be similar. It’s not!!! Tells me nothing but dates and time. United offers dates, times, Gates, inbound flights, boarding totals for standbys, seat map, type of plane, terminals, and more that I can’t even think of Now. You really need to do something about that!
k9beau's Review of American AirlinesReviewed on 5/17/18 3:26 PM
I updated the app and now I cannot view my boarding passes for flight. I use to be able to view my boarding pass without going through apple wallet. Now after the update, it does not give me an option. The boarding pass never appeared. Luckily, I had a Samsung phone to pull up my boarding pass in the AA app with no issues.
Redunculous81's Review of American AirlinesReviewed on 5/17/18 1:44 PM
Can no longer search for flights
cp orlando's Review of American AirlinesReviewed on 5/17/18 11:11 PM
New update is not letting me view my boarding pass.
laraart's Review of American AirlinesReviewed on 5/16/18 9:39 PM
Frozen. I hate this app
Mpfk's Review of American AirlinesReviewed on 5/16/18 3:23 PM
I’m able to login on the American Airlines website, however when I try to log in on the app it says I’m providing incorrect information.
Eric Clipperton's Review of American AirlinesReviewed on 5/16/18 3:17 AM
It’s really stupid that you can’t book award travel on the app, or if you can, that it’s impossible to figure out. Lame, lame, lame.
Elleisme's Review of American AirlinesReviewed on 5/15/18 9:16 PM
Changes made are not saved the next time you check it, even though a “saving” or “loading” dial is displayed. After entering search criteria to book flight, page freezes at “booking” screen and cannot do anything else.
asdfgjklhvdzxvjug's Review of American AirlinesReviewed on 5/15/18 4:22 PM
The session will time out fast if you are selecting seats AND you have to enter a new credit card. Very frustrating to have to go through the entire process all over again. I never had any problems with the old app.
Brutalapp's Review of American AirlinesReviewed on 5/15/18 3:48 AM
I can't update my phone so I can't use the app. You should allow it to be used with old IOS. Useless
MattinHuntsville's Review of American AirlinesReviewed on 5/15/18 3:42 AM
Seriously, read some of these. Bot reviews are creepy. This app is better than average and works fine.
werehm's Review of