Zappos App Reviews

Check out should easier

Zappos is great! I can always find the shoes I need in the right size to keep me running. If I relied on the store I would be driving all over the place to find the right size and shoe. Thank you Zappos!

I have been using Zappos for years and by far it is the best service ever!

Not sure if this app accepts Apple Pay but I couldn’t find it

Zappos works. It rocks. Have been using Zappos for YEARS ... have never had a single complaint. Thanks Zappos!

Easy website, delivery, purchasing; along with quick delivery, easy returns and excellent product. Could not be better.

I am so happy to have been a Zappos customer for a very long time! They are the best ‘go to’ for difficult to find items as well as when you are just looking for something for fun. Nice to see them continue!

I purchased these in two colors and two sizes and of course still have to exchange. They are adorable and if they fit would be very comfortable. I wear an 8 1/2 wide in a normal show and a 9 wide in sneakers so I gambled and purchased a 9 wide and 8 1/2 reg because sometimes Sketchers run wide. My feet are wide but not chubby and I don't think these run wide. I have now ordered an 8 1/2wide and that should do it! Wish me luck.

These folks have lots of shoes🥳

Zappos is one of the best companies to deal with! Everyone is so helpful and friendly! Amazing customer service!

OK Zappos, I already like you a lot ... but the little extras like the product jumping into my cart, scanning my CC so I don’t have to type it in, using cat laser eyes to do said scanning!!! I’m in love ❤️

Love the availability and convenience, choice and price points!! And that i can shop and ship anytime i want!

Hate the process of shopping for shoes but not a cobbler yourself? Despair at the prospect of going to the mall and trying on clothes without being able to refer to the rest of your wardrobe? Annoyed at evaluating potential purchases without ready access to product specs or other customers’ feedback to consider? Then just get this app and make it your go-to resource for getting the items you need. The vast array of items (so much more than shoes, and from vendors/designers both familiar and fresh), the effective filters and search functions, and the useful pics and videos of products mean that you become a customer empowered to make informed — and occasionally inspired! — shopping decisions.

The quick shipping, the free returns, but most of all, the videos! Love, love and love. Thanks so much, Zappos!

I love the fast service!my order always comes the next business day! Awesome when you are in a pinch!

Zappos not only has great prices on shoes, bags and accessories but you get your stuff the next day!!! Returns are super easy. If it says next day delivery they mean it I have NEVER had any shopping issues unlike I have with other companies whose names I refuse to mention. Keep up the great work Zappos!!!

I love shopping on Zappos.com. They understand what customer service is all about, and all for such a wide range of products that when I am looking for his shoes, belts, accessories, I love nowhere else in Zappos.com!

Good selection, good prices and ship to home! Why would I go to the store?

Most amazing company. Great selection and their return policy makes it so easy to order online Thank you Zappos. My husband is now a Zappos customer too. Luv luv luv!

Love my Zappos.

I love that I’m going to have this by Christmas!

Great app Always great to work with. Returns are the best. I dropped off the package and had the money in my account that night.

Better than all the rest.

I have been purchasing from Zappos for many years! I have always had great experiences! Highly recommend!

Yaayyyy

Zappos has the best search aggregator & criteria, fab selection, fast shipping, free returns and a great app. What more could you want?

It’s got the best filter feature I’ve ever seen. You can select the things you want... AND the things you don’t want. So you can exclude, like, the brand you don’t like, and show everything else. I wish everybody did this!

We live in a remote area; Zappos treats us exceptionally well with shipping and service. Highly recommend.

I got one of the northface duffle bag a while back. Geo print. I regret not getting an extra small to match. Now though am getting the xs in black. These bags are awsome in a down pore, heavy rain youre clothing remains dry! Luv the bag; Though i luv the Zappo app more..!! U guys are awsome..!👍👍👍 NYC. Peter A

Love the selection and quick shipping times but check-out needs to streamlined at bit. Once items are in your cart, it not easy to make changes like quantity or size. I always find I have to delete the items from my cart, start search over again, make changes and re-add to cart. Also seems like they ask me for my password 5 times during the process ! A bit annoying .

I just love Zappos. I am a life long professional procrastinator and Zappos makes it look like I have my act together. 😝 It's always an easy breezy shopping experience. Even my 85 year old mother has now become a devotee (because she can call and talk to a "real live human person"). Thank You, LK Morse 🍄🌞🍄

Very convenient and easy to use ! Thanks great for the holidays 🙏🏽

Zappos makes my life so much easier! I find what I need on Zappos for so many facets of my life...fashion, workouts, gifts. They have the fastest shipping and super easy return shipping. Love!!!

So easy to navigate. If you can’t find it here you won’t find it! Good quality & the best customer service.

Video does not play on iPad. No sound,either. Search works well!

great service always

Amazing store!!!

Zappos comes through again! They always have what I need and I love the free overnight shipping. They also have the absolute BEST customer service and make it so easy to exchange something if it doesn’t fit right. I will continue to shop at Zappos and recommend it to anyone looking to buy clothing or shoes online.

Why would anyone ever buy their shoes/boots/sandals anywhere but here ?

Zappos is one of my favorite places to shop. So easy to navigate the App, and they have some of the BEST customer service around.

I loves Zappos!! It’s the best app and site you can shop on. There customer service agents are just absolutely fantastic!!! Love you ZAPPOSS!!!!

I have used Zappos multiple times and had to return some purchases. Never had any issues. Love the free shipping and returns.

Great for walking on hardwood floors. My feet used to hurt from walking on bare floors but no longer with Vionic slippers and shoes. They wear well and are washable. This is my 4th pair in 5 years.

I’d be lost without Zappos! I live in a small town and even if our local store doesn’t have what I need, I know Zappos will!

Long time and still happy Zappos customer!

I’m glad that you always have free delivery and free returns. I also like the speed of which my packages are always delivered and that my packages are always in good shape when they get here. Thank you for your promptness.

Do I really write a review on Zappos? Zappos is convenient. You can order 5 pairs of shoes, try them all on and send them all back.

Great app! Very easy to use.

Great prices and always fast shipping! Perfect!

I love shopping with Zappos. I live in Mexico and shopping is easy because I can always find what I'm looking for. It ships to my CA address and is waiting for me to pick up. And if it isn't right returns are easy.

Great prices!!!! Excellent service!! quick and convenient delivery!!!! Very easy to navigate the app!!!!! THANK YOU!!!

Zappos is such an easy way to shop and they get your order so fast it is unbelievable.

I can always find exactly what I’m looking for at Zappos. Shipping is fast and returns are easy.

You know, if I didn’t have a little self control this app and process would have me going broke!😁 Everything is so easy and so compact and I really appreciate how you have put this site together 👏👏👏Outstanding ‼️

I love the fact you can buy shoes online and return them hassle-free. Zappos’ efficiency and customer service is excellent!

Every time I use Zappos I am reminded of fun!

I would have appreciated a box to check for gift receipt. I ordered 3 pr of boots, each a different gift.

Very user-friendly site. Love the filters and free shipping and return. Clearly this company is run by some very business savvy people. Well done!

Zappos is great as always. Put in your correct filters and shop away. Quick, easy and always fashionable.

Love Zappos! The app makes everything extremely easy. Frictionless transaction, easy to find and filter to get what I need, easy to return anything that doesn’t fit well.

Zappos is easy and large selection - return easy

Best venue to buy shoes. I love you Zappos!!!

I’ve shopped with Zappos now for 6yrs... never a disappointment. I find everything I need, and it always ships next day & free. Also, returns are not usually needed, but when they are, this certainly is the nicest, fastest, easiest to return too. They make it a breeze, send you a free ship label, and will also send YOU a fast next day replacement without having to wait for the return & additional charge... who does that??? ZAPPOS!!!! Love them!

I am always so pleased with the service and selection. The ease of purchasing and returning or exchanging is as easy as it gets!

That was by far one of the single most easiest things I’ve ever done through an app 🤗

Just terrific and someone who doesn’t walk well I don’t have to go to the malls yay

It is a fantasy!

There’s Zappos and then there’s like......everyone else!!!

Love it!

Where is the Apple Pay

How easy can it be! Love it!

This app stands shoulders above other shopping apps. It’s just so user-friendly!

Awesome App!

Honest prices and fast service

Zappos offers the highest level of friendly, helpful customer service! They are awesome and FAST!

Never have I experienced a shopping app so intuitive and FAST!! Nicely done Zappos!

I have used Zappos for years and have always had the best experiences, I would love and o recommend them to anyone that’s wondering about the site. It’s the best !

BEST CUSTOMER SERVICE HANDS DOWN!!!!

This company blows my mind! I can literally order a pair of shoes at 8pm and they will still be on my door step the next day! They have wonderful customer service! Returns seriously cannot be easier! If u want to exchange they will ship them out that day! You don’t have to wait til u get a chance to send in the ones you want to return! They give u another 3 weeks to mail those off but u already have the ones u exchanged them for! They are so nice on the phone! I’ve ordered every pair of shoes my girls have gotten from here for the last 3 years! I’m such a sucker for great customer service I tell everyone about this company! They seriously cannot be beat!

I ordered a pair of shoes, it said they were delivered, but I never got them. They credited my account right away!

I love that Zappos will send me an alert when the show I want is back in stock. Way easier than checking in on the site frequently to see if they are in.

I don’t shop often, but when the holidays swing by I can always count on Zappos for quick service and on time shipping. Thank you Zappos, you make my Christmas shopping so much easier than other places.

It took me 5 minutes to find and buy the shoe that I needed.

Always love shopping at Zappos. The shopping is huge. Love the no cost fast shipping and if needed no cost return shipping.

Shopping through to checkout was very user friendly

I love Zappos! I get everything at an amazing speed and the return process is so easy and customer friendly. Thanks! I also love the little kangaroo who jumps in my cart😘

Love fast easy website and service

Love Zappos service.. fast friendly what’s not to love💜

Calls to Zappo’s or answered right away, customer service people are really helpful and will even search other sites to find the products you’re looking for. It’s the only place I can find narrow shoes and I don’t know what I would do without Zappo’s!

I’ve been using Zappo’s for years now. Nothing but great experiences every time. Awesome product selection and prices! Customer service is exceptional. Highly recommended.

I’ve been using Zappos for some time now. Zappos has great customer service! I’ve never been disappointed. I will continue to deal with Zappos when I’m looking for shoes! Thank you, Zappos!

Order shoes from this site all the time always a great experience, great prices, excellent shipping and wide selection.

Easily to navigate and best customer service IF you need it!

It’s too easy! Try it once and you’ll love it. The only downside is if they don’t have my size or the style I’m looking for. One day shipping, and free returns. I was able to try several obscure running shoes in my home and pick a best fit.

Zappos has all the brands I need for a family of 5! Great quality & Fast delivery! (And amazing customer service!!)

The shipping and return policy by Zappos makes it really easy to buy all sorts of shoes you would never find in the store. It’s over so easy to return shoes that don’t fit which takes the worry out of shopping. Way better than going to the store. 🤗👍

Every time I visit Zappos I am always impressed by the selection of products and the easy at which we are able to view and purchase them. You make it so easy. Keep up the good work!

Love Zappos! Awesome customer service-always. I’m a happy customer.

I love the ease of Zappos, as well as the great selection for the whole family. Speediest shipping ever & hassle-free returns, doesn’t get much better!

Zappos, you had me at hello - as in hellofagreatselectionofladiessize12shoes! But there is also your great customer service, great shopping experience with videos and detailed descriptions of most items, tons of fab shoes in ladies size 12, prompt notifications when out-of-stock items on are in stock, easy check out, easy returns... you are the best online shopping ever!

Love this app, slick design makes shopping a pleasure. Perfect!

Zappos is the only place I buy shoes for our family. Super fast and truly free shipping, effortless returns, a huge selection and great prices. What more could I ask for? I’m not one to post many reviews or gush about a company, but I can’t say enough good things about Zappos!

I use Zappos every chance I get. The app is so easy and they treat their customers like gold.

I’ve been gone and I’ve missed all my friends at Zappos! So happy to be back!!! I love all the great customer service and the employees that are so very nice!

I love shopping at Zappos. I have large, wide feet (11W) and find it horribly difficult to buy shoes. Not only does Zappos have a great selection, but their overnight shipping and free return policy is absolutely amazing. I often buy 2-3 pairs of shoes in order to find one that fits and the return process is totally painless. I love the filters while shopping so I can narrow down what my options are right at the start. Nothing worse than loving a shoe only to find out it does not some in your size. Love Zappos!

Content is smushed. Amazon directed me to Zappos. Amazon comes through fine.

Excellent selection with the absolute best customer service. Their return policy eases shopping stress.

Good app. Easy to use. Would be helpful if could search or sort by a topic/concern in comments.

Love free shipping on returns/exchanges. Zappos is my go-to for my family’s shoes!

I can always depend on Zappos!

So fast & simple....even just before Christmas!

I was hoping it was an updating glitch. Then I thought maybe operator error (I mean, come on, it’s completely probable). Uninstalled. Reinstalled. I still get error messages. Think of all the shoes I could have bought!!! Don’t get me wrong, push comes to shove, I go to my computer. But any compulsive-money-burning-a-hole-in-my-pocket isn’t going to you guys 😉 I’d just love the app to work. Thanks!

Zappos, how I love you. And the app is just as magical as the company. I worry, though. Is it good for us to have what we want when we want it? We might be on the road to ruin, but at least we will be well-shod, thanks to Zappos.

It’s the little things I appreciate on this app...the reminders of the status of your order and package, the little cat w/the umbrella jumping into your favorites, the ease of reviewing an item, contacting customer support, etc. Favorite retail app and Zappos customer service is bar none.

I enjoy the website! Navigating with ease, unbeatable prices and swift delivery.

It is such a time saver for me and my family! Free return shipping has me as a customer for life. Whenever we need a shoe, Zappos is the first pace we go! Thank you for being so easy to work with and a great company!

Excellent customer service. Best selection. Super speedy shipping.

I'm happy

I absolutely love ❤️❤️❤️

I’ve been buying shoes on Zappos.com for years. If you have feet that don’t fit perfectly in every shoe, they have FREE SHIPPING both ways, and with big feet and sizes not readily available in local stores, it means so much to be able to try them on before I buy them! I wear Men’s 14 and 15 and this app and website can be navigated with ease, showing you only what’s available with a few clicks in the filters. I have never had a problem that wasn’t resolved and then some. This is the only site for me and should be the only site for you!

Love this site for any kind of shoe! THE BEAT VARIETY! Free-1 day shipping!! I got a $5.00 coupon and great with returns to get the right fit 👌🙌 my #1 got to for shoes 💓

They offer email as a form of customer service. If you send them an email, the response is you need to call in for customer service! I never received the items I ordered! I will accept the loss of the items I never received, and will shop a real retail store with real customer service!

Zappos makes shopping a total pleasure. And they’ve clearly got the customer service angle down. What a treat. Every time. Thank you, Zappos!

My favorite place for shoes for my whole family!

Zappos is always the best with overnight shipping and returns!!! Class act!

I didn’t realize that I still had my old address saved when I bought some shoes, until my package tracked to my old address :/ I logged onto the app to see what I could do about it, not knowing how to contact whoever lives there now. The app has a 24/7 live chat feature. I got connected to someone almost immediately, and they quickly worked to issue a new pair to my current address — that’s the kind of customer service you do when you care about keeping customers long term! I was also able to shop in the app while chatting with customer service. I had a notification about some shoes I’ve been waiting to be back in stock. I was shocked that I could go back and forth between shopping and chatting with no issues. Bought the new pair while the old pair situation was being worked out. While thing took less than 10 minutes. I don’t normally agree to review apps, but this experience warranted it!

Absolutely LOVE Zappos! They almost always have what I’m looking for and the shipping is lightning fast! Returns are easy, too!

I have ordered all my shoes, boots and sandals from Zappos for several years now. Easy returns, even though I rarely need to return anything. It’s my go-to shoe shopping source, delivered right to my front door. Love you guys!

Tiene todo lo que buscas en zapatos...

I cannot say how much I love zappos... Great customer service, great prices and my purchases arrive in a couple of days! ❤❤❤

Gotta love Zappos

This store is wonderful. They always have my son’s size n they arrive immediately.

I have been shopping with Zappos since the early 90’s. Their customer service and website only gets better!

This site is breathe of fresh “foot air” in a world of show selling sites that only produce smelly feet.

Love this app

Never had a problem returning or exchanging a thing. Customer service always great.

The level of customer service is superb. Beyond what I’ve expected. Will defo recommend Zappos and use them for my future purchases.

Great Value

Wow Zappos! $25 just because. Thank you. I ordered a shoes that were $60 originally but on sale and only paid $4. So impressed. That’s why I always come to Zappos for shoes first. The prices at good and service is #1

Search is very basic, when finally something is found, filtering is very basic. I like Zappos but this app needs some work.

Never a problem, always a selection, always quick delivery, easy return policy, just the BEST!

Zappos overwhelms you with great customer service attitude and convenience.

Orders are easy, app is smooth, and selection is spectacular. A+

Zappos CustomerCare is awesome! I had a coupon code that was expired when I received it in the mail and the Customer Care agent reissued it right away. She was very kind!

Zappos has it all figured out! Free shipping, SUPER fast delivery and no hassle returns when an item doesn’t work out for me...what more can a girl ask for!!! It’s why Zappos is always my first place to shop!

Zappos has the best selection of unique shoes! I find stuff on here I don’t see any where else!

Love shopping for shoes on Zappos.com. Being 70 yrs old I have many ‘how did I live withouts’... ATMs being the top of my list..and Zappos being somewhere in there on my list!🙏

I’ve been shopping for shoes from Zappos for longer than I can actually remember. Always have the biggest selection and the absolute BEST customer service of any company I shop from. Now that I am a mama I have been able to find both of my littles 2 new pairs of shoes for the new school year all 4 years in a row! I seriously don’t even look anywhere else!! Update: yet ANOTHER win with Zappos! Alwayyyyys find what we are looking for in shoes!