Victorias Secret App Reviews

So much easier to use than the website!

I LOVE this app-this store....this everything Victoria’s Secret! That said, PLUS, since I’m am an Angel Forever, I also have a few things that would be nice for them to tweak?? First, I agree with the review about getting sent all the way back up to the top of the section that I’m looking in, it IS pretty frustrating. Also, only being allowed to have 50 faves?? Before I realized that was happening, and at different updates with the app it either dumps off the older items you had as faves...OR as of now, it will give u a “too bad your list us full” message. This is annoying, and meds to be fixed some how. Another irritating feature this and MANY apps out there, is missing? The ability to empty your cart. Now I’m not a dummy, this is a marketing tactic that makes sense form their point of view. But seriously folks?? If I no longer want the items? Then I’ll take the time to remove them...but honestly, bc I’ve had a bunch of stuff in there & for some reason I forgot about the sale or changed my mind but then I just didn’t have the time to empty my cart?? I’ve lost out on or just forgot to make the purchase I would have been able to make otherwise. (Bath & Body Works is also annoying to me this way!) For example, since there are so many 5 for $30 type offers I’ve had a bunch of unders in there & had the deal expire only to want to take advantage of another deal that started...but end up just giving up bc it was too much to deal with right then! Now on the larger scale of what’s important in life??? I know, I KNOW! It’s just a thing I’ve noticed & found annoying...but I’ve lived on to fight another day :). Of the many many MORE things I love about this app, I DO like that the “Love this item” list tells you when an item is no longer available AND OFFERS TO REMOVE it from your list for you. Really cool. I’m pretty sure it also does this in the actual shopping bag. Just an FYI?? Those of u that want to use more codes with out getting dinged for the shipping? You have to plan it out? But if you are an Angels member (and I’m pretty sure that means using the Victoria’s Secret store credit card(?...Check to confirm)?? BUT REMEMBER IF U are qualified you can use the code ***** JUST4ANGELS **** code & anytime u are purchasing a bra it will give u free shipping. So hope this helps??? Have fun...

Love it so much thanks!

What could be something as easy as clicking a button turns into a 10 minute phone call because every single time I try to sign on to make a payment it says system error. My password and username aren’t invalid, as I intentionally typed incorrect info to see if this was a problem and a different message came up saying the password was wrong. This has been an issue for MONTHS!!! I’ve complained about this to VS and I’ve seen other people complain, however still nothing has been done to fix it! About to just delete the app!

Just totally stopped working about 2 weeks ago, app doesn’t even open without immediately closing on my phone. I have an iPhone with the most current update so I don’t understand it . Never happened before

I’m giving this app 5 stars because I’m impressed with all of the improvements I’ve seen over the past year. Being able to check out offers and coupons available even if you don’t necessarily have or were even aware of coupons is a treat. The “wallet” feature for coupons is cool. Overall the navigation is a lot easier and I have no complaints

I wish that the catalog had item numbers in it but other than that all good thank you

Apps that are not IPhone X compatible are tricky to use as the general display is tacky. Please add this in an update.

Very easy to use!

App is great - just wish for us people who do not have the option of having a VS near us ... to also include the sales that they have IN-STORE ... guarantee SALES will skyrocket ❤️

I absolutely love this app! I have not run into any issues thus far and I have been using it for about 6 months. I am very satisfied with the items and customer service that I have received.

This app is life

Easy to navigate as well as easy to apply offers and your rewards

Love love love this app! The only thing is, I wish you could use more than 3 promotion codes. It would be awesome if it would have 4 or 5. This way I could use my rewards that I earned plus the awesome promotions. So hard to choose which ones to use. Im always adding to my cart on almost a daily basis.

No problem here. I love it, it’s easy to use. I had someone on chat answer a question and it went smoothly also.

It’s a smooth app without any crashes. The checkout process and wishlist is smooth and simple. The only issue is their unorganizing product selection. I wish they didn’t combine one bra style to another that doesn’t look anything alike, because it’s REALLY ANNOYING to click every product to FIND your specific bra. Why can’t they just keep one style of a bra seperate from others? It’s just messy that I avoid buying things online so I have to make a hassle to visit the store, in which I rarely visit.

This app is so slow. I still have to press the ‘back’ button?! Why can’t I just swipe to go back to what I was looking at? Also, if there are clothes with various colors then please show all the colors on the models. I don’t want to have to wonder about what it will look like on. Just show me!

The app is very laggy and sometimes very slow to load but besides that the app works great!!!

Sometimes I just don’t feel like running to the mall. The app makes it easy to shop at Pink and VS at the same time. Love that I can pay my VS bill with the app too.

I made a purchase from Victoria’s Secret the other day and got quite a bit of compliments on the velvet Matte. I went online to see about all the colors and it was on a bigger sale online than in stores. I bought more for myself and my sisters. Great experience shopping online. Products were easy to find and were all in stock.

I love Victoria’s Secret, I love the items they sell and I thought that having the app on my phone would be great since I can buy stuff from there and it’d be that simple. However, the app is slow and always crashes, it won’t load or just freezes and I have to close the app and when I open it again, some items are missing from my shopping bag. It’s way better to just go on safari and shop online there. Please fix it.

I saw my tracking number one time now when I try to view my order status etc. “Page unavailable” keeps coming up.

whatever login you use on website doesn’t work in app. waste of time.

Love it! Very easy to use and shop in the convenient place of home.

I love this app. I don’t have to drive so far to get the same experience in buying my intimates. It is really easy to use and checkout is simple. Awesome app!

Pros: both online and in store offers are viewable and you can save them to your cart instead of writing all the codes down or forgetting some. They’ve also added a lot of interactive features and videos about bra sizing, new product lines, etc. I’m also happy to see they’ve come back with better colors and patterns that don’t resemble my 3 year olds underwear. I’m a grown woman and I don’t like whimsical designs on my undergarments. Thanks! Cons: if you do a search and want to view an item it takes you to a different page. This wouldn’t be bad except if you are on the page for a minute and try to go back to the search page, it bumps you to the top. So you have to scroll allllll the way back down to where you left off before you decided to view the item. Annoying! They need a quick view feature. All other cons have to do with their ridiculous policies, not necessarily the app. I should be able to use more than 3 offer codes or rewards coupons if I’m making the required purchases. Forcing me to do separate orders so they can slam me with shipping fees isn’t cool. And I’m tired of falling in love with a style only to reorder it and find out the style name has been changed or they altered the fit and it’s nothing like it was before. Let’s get some consistency with styles here VS!!

Dear VS Could you make this card available for apple wallet? Other than this, it is a great app which is synced with website. It has good user friendly interface

This app usually works pretty good. It wont even open anymore. Disappointing

I wish that the same sales online ap were also online in the store.

Love the app and the easiness it lets me navigate and find the exact products I want.

Not many options for bra sizes... very limited it seems like and it was kind of slow. Took forever to load things

I live that I can save my offers to my wallet and use them whenever I am ready. Makes life easy and fun

The app will not open

I love that you can save the offer codes and put them in at check out. It is so easy to shop with the app.

Easy to use and convenient

I'm very like it

I love this app, I just wish checking out wasn’t confusing. When you add offer codes you have to go back a few times and it shows your total is still there until the very end. Weird. But other than that I love being able to see the offers available. I absolutely love the bag I get as gifts from Victoria secret and Pink and love the fact I can see their offers easily. It’s fun to shop and browse to see what there is. And very easy to order. :)

I’ve had payment charges to my card then the order crashed or was lost on this app. Repeatedly paid for frustration but product. I really wanted that but my spending results in nothing. App is great for shopping, notice of sales or promotions, bookmarking your likes but nothing more. The app will also not list items and sizes that are easily found using the computer. Not sure why that is, unless VS simply wants to discourage buying? The live chat option is helpful and very efficient. The live chat reps are frequently more knowledgeable than store associates! They will find sizes and matches to complete your set where finding it yourself takes too much time. Use your computer to purchase- it’s far more helpful.

Great app work all the time. Just like the site

I love the app! Quick and easy!! Just tap and go!

I been using the app for online shopping & it's so much better and more convenient.save me time & I find all great deals and I still can use my rewards.plus I can use up to three offers at once and it save my VS credit so I don't have to enter it every time I shop.i love it

I love using the app but it's slow

This app is really easy to navigate and if you need to add on, speaking of a mistake, the app automatically tells you what to do. I will use this app again. Thanks

Can't get the app to work any longer which is a b***** because I want to buy stuff! Fix it please, VS!

Won’t open

The app is ridiculously slow, glitchy, and non-responsive. Definitely not user friendly. I’d rather shop through my internet browser.

No problems

it a amazing app i love it but it needs to update to support the x it crashes more on my phone then anyone else or freezes please update to format that the x can take

Three updates later and I still cannot use the app. Just sits on the logo screen then closes itself. Really liked the app before it stopped working. Please fix.

Good app

I like the idea that you can save your gift cards on the app, but you can’t easily apply it to your online order. You have to manually type in the code and pin to apply. It should be as easy as applying the promo codes. Also the app should allow you to save your rewards you receive in the mail and easily apply them to your order when desired. Either scanning or typing them in.

I’m glad I didn’t have to get out and go to the mall during the holiday season. I already knew my size and favorite style so it wasn’t too difficult to get what I wanted.

Best deal

It’s very easy to get around and shop quickly. Everything is right at your fingertips. Love it!!

It stops me from going on the app randomly when I am waiting because I am unable to keep track of the time. Also, sale section for PINK is difficult to get to and should be included on the front screens.

It’s always an amazing experience!

Limited stock on larger sizes and not enough offer codes unless you’re a VS card holder. I could open a card, but I believe that this would be a revolving credit which means that you’ll take a bigger hit on your credit score so I’ll just use one of my own. I’ve always bought from VS, but perhaps it’s time I start finding a different brand that will have better offers for such loyal customers. SMH

Love shopping via the app since time is always an issue. However, I have instances where it stops and will not process my order (will NOT advance to next step). I have actually lost out on sales or inventory when this occurs. Other than that - love it.

I love the products. The underwear deals are amazing and I love the body scrubs!

Thank you So much so easy thank you merry Christmas

Increíble

A little confusing with gift cards

Pants not long enough for me but I love you guys but think about us tall ppl.

Disappointing!! No codes or coupons as a cardholder! Non cardholders get the same deals as I do and it’s not fair.

always reliable and easy to use! I’m a lifetime VS customer

I love everything I get from this website.

Absolutely love Victoria’s Secret! And I love how I can get things shipped to me with a click of a button! The app is awesome!!

Every single time I use this app it tells me I have an “illegal cache” and kicks me out. Then I try using PayPal when I AM AN ANGEL FOREVER CARD HOLDER. Horrible.

I love VS shopping online for 4 girls is amazing!!!!!

They removed an item of my cart while I was still shopping. No cool

I love the color of p****** you guys combine together and I also like how comfortable the bras are.

I love shopping at Victoria’s Secret

Needs more thicker models , all are very skinny and not every one has a super skinny body. Maybe model girls with different sized chests too so there is a variety, every time I click to look at bras it’s just the same size super small boobs

Trying to use birthday promo and having trouble but I have to purchase with a certain dollar amount. Why can all the code be the same?? Frustrated customer!!

I Lovee It

If you’re a card holder it has features to be able to make payments, check balance, and points. It’s not a full native app but works quite well and integrates your profile well. All around quick and fun

The app is SO slow. Very frustrating!

I am always impressed with the quality I get from Victoria Secret and it lasts so long and feels so good !

Love everything about VS!

Every item I picked was not available in the color advertised and I searched for over two hours for an XL in an item I liked- nothing in university of Kentucky but small and extra small- I will have to go else where

Love all the special offers I get on my app, it makes shopping fun and easy.

Prices are high. But it’s well

I was trying to order multiple gift cards but it only let me order one. Now I have to do whole process again and it won’t count as one large purchase which gives a customer extra perks. Wish you could add multiple gift cards to shopping cart then check out.

I just love you all stuff this is my favorite store

I love beautiful things

I didn’t receive my $20 reward card from my order. I was told 4times that I will receive it to my email but never received it.

Love shopping V/S online. Easy and stress free.. If you have problems the chat is always available... Love the deals and savings...

Love getting the latest updates on the hottest deals! Love browsing through the app to see what’s new and discovering something I didn’t know I needed! Convenient to make my payments and shop all in one app! Love it!

This app makes it way easier to shop and spend money. The app only deals keeps me on my toes as well. Really smooth app easy to navigate.

This app doesn’t work for me🙄

you need to work on the love list, every time i add something to it and go back to the main page it deletes a handful of stuff off my list and it’s getting very frustrating.

Best sight ever

The Victoria’s Secret app and online shopping is 10 times better than the store because it has over 50% more in stock and more collections and it’s a shame that the store doesn’t carry him anything that is short or tall they only carry regular length which is a model size and the people in the store absolutely so rude to me every time I go in and when I called Victoria’s Secret in their great especially recently win couple pairs of my underwear came up missing in my order for Christmas and they made sure to get those sent right out since I am the highest court order I Victoria’s Secret and I spend a lot of money there and when I walk into the store they treat me like c*** and it’s very very aggravating thank God for the app and online shopping!

Love this app

Why aren’t the tops and bottoms available on the same page? I will keep ordering but the site needs to be updated.

Great app I got my mom some stuff works great!

Loving this online shopping Melissa at Moreno Valley Mall knows how to run a Quick and Efficient store. It’s always busy and crowded. But she makes it move smoothly 🥰🥰🥰🥰

Love Victoria’s Secret! The deals are amazing!!! They know how to make a woman happy! Lol!!!!

I love victorias secret!

App keeps crashing during the place order phase. I dread using the app!!!

I’ve been trying to load this app for a long time. It doesn’t let me see anything it always says load error. Pleaseeee fix

I absolutely ❤️ VS .......

I went to the Victoria’s Secret store in the mall today. All clearance was an additional 50% off. There were some sizes that I couldn’t find in the store so I found them online. The exact same items WERE NOT 50% online. It’s disappointing and doesn’t make any sense why they cost twice as much online.

App could use updating. It’s slow, makes u go back a lot and if u not careful it removes all offers. Hate that u have to put credit card information 1st before seeing your total with offers

The VS app consistently has glitches and requires you to re-enter information. For a single purchases I had to retype shipping and billing information three times. There needs to be a way to improve the glitches associated with this app.

Cute items can’t stop buying to bad my other rewards 20 expired for this offers

Simple and fast process. Easier then standing in line at a store !!!

I love just this app save time and also no lines I just love it helps a whole lot.

Tried installing and uninstalling this several times and cannot get it to work. Website does not open in Safari, Chrome, or Firefox on iPhone or iPad, either! It shouldn't be so difficult to shop at VS online! I give up!

Very slow

It is very easy to use. You can save the promo codes and use them when check out, don’t have to write or memorize any number. It is faster than the website and it has everything organized 👌 love it 💕😍

The app is good and I would recommend it to everyone, And prices are great

App and web site are so difficult! Hard to get the specials! So frustrating!

I love using the app it is very much easier to use

Website is very glitchy as is app, slow and doesn’t load properly.

Me encanta es mi vicio comprar en esta tienda es lo mejor y muy fácil de aser lo y muy confiable además es muy padre poder contar con aplicaciones que nos facilitan nuestras vidas cotidianas

Love Vs

Thanks

Lots of glitches!

I love VS products, but this app is horrible when it comes to payment. I used my old VS credit card last week after a few years of inactivity, and my order went into limbo. Even after I called customer service and gave them a better cc, my order failed to process and was eventually cancelled. If there was a way to edit the cc information via the app, VS would have had a bigger order from me...my second time placing the order, I went smaller. Please have IT work on a tech solution!

When I click on My Account and or Padt orders, I just get a page that tells me that information is no longer available. This is very frustrating. And when I click on one offer, it takes me to a different one. So I’m not able to see the list of products that I’m looking for.

I love the blankets sooooo warm and cozy 😜😜😜

Easy to navigate.

Mejor que ir a la tienda!.

I find it one of the hardest online shopping apps I use. When an item includes a free item, it does not show. Browsing items is difficult. Some things I can only find online or else I’d just go to the store.

Is my better store

I bought a pj set in-store for regular price and once I got home found out from a friend that she bought the same for half price online. Contacted the CS and said they didn’t do price match. Such a waste of time!

Thanks I loved.

Shipping said it was one price (on my phone) and then added it to my order and it charged me double the amount. I double checked it on my laptop and for the same day shipping was a different price.

The products are wonderful! The purchasing of the product isn’t. This is my first time buying through the app. I kept trying to add the BOGO offer several times. Either the “offer” button wouldn’t work, or when it did, and I selected the BOGO offer, the screen wouldn’t advance. Now, I’ve paid full price for 3 bras when I should’ve paid for 2 and got 1 free.

First time using live chat! Fast and helpful just makes me continue to love VS!

Just love the materials you use to make all items so soft and very comfortable you have room to move in them ! Keep making this items! Very happy!😀

Every time I go through hassle of ordering the right items and price and enough then getting the code figured in having it advertised on site but when you hit pay it says sorry your too late all gone no nothing no blanket.

Little upset that due to high demand they can not longer do the free blanket. I feel if you spending over 100$ regardless there should still be some additional offer. I still purchased my things though because vs is AWESOME 😍😍😍

I 💕 VS! Excited to get my order! Yay! 😁

Did all Christmas shopping for the Ladies in my family and my friends. Plus, of course, I had to be Santa for myself 😁, and it took maybe an hour. The offers apply at checkout with a tap, all my information is loaded and CLICK. I’m kicking back stress free. This App has been great for me for years and there’s no running out of what you want, especially the Totes the store never has after the first hour. I get all the deals and points etc as you do in the store with no headaches. I love it!

There’s a spend $50 and get $20 off. There’s no code and it didn’t calculate at checkout. I didn’t want to wait to order because they were sale items, so I felt forced to make my purchase without it.

Was able to enjoy my shopping experience due to offers not available and the faux coat out of stock

Is no good the promotion

Using the app makes shopping easy hassle free love it.

Me encantan sus productos, por la calidad, comodidad, buenos precios y excelentes ofertas

...

I still can’t sign in to make a payment. When I’m adding stuff to the cart and want to sign in to pay, it keeps giving me an error message. It’s a big inconvenience. It’s been happening for the last couple months. Please fix this.

Absolutely amazing thank y’all

Always fast delivery and get your moneys worth

I love these PJ’s!

Tried using a 20$ holiday coupon that expires today after spending 50$, doesn’t have any offer codes to put towards checkout. This was really irritating tying to figure it out and still nothing. This app need more of an improvement, very misleading. Still purchased full price and a 20$ shipping which is ridiculous but I didn’t want to deal with it anymore. Not happy.

Difficulty getting through to customer service. Offers don’t apply as said. Never got my $20 holiday bonus

Love it

I placed an order and awaited my $20.00 off rewards card and never received it.

I’ve been shopping at vs for many many years and this past week I was shopping for onesies in particular and anything really to sleep in and every single time I would try to finalize my order to go pay, many items kept being removed. I was using my $20 offer as well and I had to keep entering the same code, certificate number and the dollar amount each time you guys decided to take something off my order. It was the most absurd thing I’ve ever seen. I wasn’t even able to get what I really wanted and was forced to buy w/e now because the reward card expired the 16th of December

I removed an item from my cart before checkout b/c it wouldn't let me use the discount code for 30% off of a PINK item in conjunction with the $20 off of $50. Also, it clearly said free slippers with the purchase of the PJ's I ordered, but again the promo code wouldn't work.

I love that I am able to reference from pink to Victoria secrets web page.

Items was removed from my cart while I was still shopping

Would like to see more matching prints on bras and p****** in all styles.

This app made easy to navigate, selecting purchases, checking out and it tells you when there is more of stock of what you want. Love every bit of it. Love the sales, love the coupons and everything about VS. Made my Xmas shoppable.

Thank you guys rock! Best service no trouble

Too long to deliver and communication with customers is very poor

Esto es lo más genial que he comprado

Was a little confused about using my new card number snd going to two sites for acct information but figured it out

It’s the best! No more trying to Remember codes! You just save them and click to apply at check out!! So easy!

I love everything!!

took forever to check out

I haven't had any issues with the app so far ! Makes purchases very easy and fast to get thru.

I have been ordering from victoria secrets and pink for several years now.. I am so upset with your clothing line. It has become cheaply made and the prices are completely overpriced for the quality.. Your underwear and bra-line is still ok.. I will not be ordering any clothing for my daughter from your company after this xmas order.. Very unhappy customer...

This app allows me to sort by my size and style. I love my Victoria's Secret app.

My favorite thing is Victoria’s secret, and the app makes it easy to get what I need from anywhere

I freaking love this store! Both pink and Victoria’s Secret!!! I wish I could get my triple points online as well though! But overall it’s amazing!!!

Since I use it I really enjoy shopping on line, specially when I work such long hours and I can’t get to the store !!! I’m very happy 😃

It is really difficult to apply a coupon code Too much step Code The certificate # The certificate amount Too much We are in the 21st century

The app is very easy to navigate through and the notifications let me know when sales are going on. I love this app and I love Victoria’s Secret!

Bonus slippers would not work w/the PJ SET I ORDERED... PJBONUS

I am loving all the offers to pamper myself this time!

Vs is one of my favorite stores to shop at I love it , there app is good af tooo 💗

I really enjoy VS🌸

Free p**** codes don’t work with reward cards, so frustrating!

Love this store although my wallet doesn’t!! 😝

Very easy to get thru and find what you need.

I’m 65 years young! My hair is long & white but I still LOVE Victoria’s & now PINK! I’ve been shopping VS Bras since I was fitted as a teen and NOBODY makes comfy cozy bras & bustiers like BS, especially nice in the summer! I have a couple pairs of brand new p****** that are unraveling but the lady said wash them and they’ll exchange them! Great folks here in Salisbury! The only thing that aggravates me are when “FREE” OFFER CODES refuse to apply and my purchase qualified 100%! That happens ALLTHE TIME!!!!

I absolutely love this app!!! I have it had for years and I have also been an angel for years. I'm glad I decided to start using this app more, especially around the holiday time.

This app is amazing, so easy to use and very up to date!

Your application to horrible. It took me 15 minutes to figure out how to pay my total. I lost out on the promotion on buy one perfume and the 2nd is free because I gave up.

App is not bad sometimes when your applying coupons to the shopping cart you have to refresh your page it won’t show place your order for some reason you’ll have to go back in and out and then place order but overall decent app

i love the app and use it more then i go to the store now because of convenience and i live further from a store. i wanted to ask for more dallas cowboys and TCU options to purchase. i check all the time and only find other texas teams. thank you!! krystal :)

Victoria Secrets is my #1 store for pink, perfume! They have awesome deals and gifts for all my daughters! I love love love Victoria Secrets and Pink!

I had item in my chart I was checking out and had applied all my coupons and the code for get 3 free it keep giving me a error finally I figured out why one of the items was removed out my chart guess it became unavailable so annoying

Upset that I could use my 20 of 50 coupon!!!

Horrible online experience. Wouldn’t let me redeem my Holiday Rewards

Not very user friendly and very busy, could be streamlined to make it more mobile friendly. Otherwise a good app

I placed an order by accident maybe 20 minutes ago n I was told it’s to late to cancel my order?? I was trying to get the special buy 3 items get 3 free. Thinking I was gonna b prompted to open my wallet but never was? So I got charged for all 6 items. Also I was chatting with customer service approximately 3 minutes after I placed the order...a young lady named Destiny n when I informed her that I would like the special she never responded back to me. I’m not very happy at all. Very disappointed in your customer service.

I shouldn’t have to continue e to go back and forth to add codes!!

Love it !!

I having looking for the perfect gift for my daughter and I think I just found it. I can’t wait to get it!

Love victoria sports, great deals , big savings , nice colors good quality thanks

It’s difficult to find all of the merchandise without having to click on different departments. Check out is a little shady sometimes can’t see all the coupons or the merchandise that is BOGO

I love my car because I didn’t get the chance of getting early access but without the notifications it’s hard to go about my day and remember to look to see what sales Victoria’s Secret has.

I absolutely love Shopping at Victoria Secret, There Customer Service is Awesome.Thank you so much everyone that helped me. Also every time I go in the store I have no problems at all everyone is super nice. Thank you again.

I love to shop with VS however I do not love the app. Glitches or freezes every time I use it. If this problem was resolved it would be fantastic.

I have to use cell service to use this app. Even at my house where there are no banned apps or websites.

The past three times I have tried to order online using my iPhone, my password didn’t work & I had to change it. Very troublesome. I have only persisted because those I purchased items for like your products.

Quick and Easy

I 💜 the VS app!!! Very convenient and easy to use!!! Thank you, VS!!! 💜

Frustrating when ordering online you can only use three offer codes

Love shopping with the app! Very easy to use!!

Everything is bomb

This app is not as user friendly as it could be much easier to use. I almost gave up

I love the Victoria Secret app! It’s easy to use. The app makes it simple to find different offers so I don’t get confused on what I can buy in-store or online! I love the fingerprint log- in feature for a convenient log in process. I also think the apply offer add-on feature in the cart is very user friendly. I shop on the app more than I do on my laptop.

I noticed you reduced the among of offer codes we can apply , really sad about that

I love the convince of shopping on my phone. It’s easy to look at the sales and the offer codes, but I click on an item and it lags. I have to keep clicking for the page to load. It’s frustrating.

❤️❤️❤️❤️❤️❤️ I absolutely LOVED it

It’s known that Victoria’s Secret excepts three offer codes. Have spent hours submitting codes with numerous replies that you can’t use codes with certain codes. Very frustrating placing an online order

I purchase always from VS parkway plaza in El cajon. because Im second language I was did not understand what is going on with me in my purchased , the cashier 3280675 help me a lot she was very nice and made me satisfied and made me keep shopping at VS. Thank you so much I’m appreciate Asmaa Kamil

So much faster and easier than using the website. I love it!!

Just wish you’d give bags.. I don’t feel like I should have to pay for them because I ordered online

Was able to order my favorites quick and check out was so easy! Was able to use all my rewards. No issues! Love it!!

The app has such ease to navigate.

My favorite store

I VS the clothes, the bras everything fits perfectly!

Thank you for making shopping online such an ease.

The app is terrible. My profile is always unavailable. I have changed my shipping address numerous times but sometimes my orders ship to my parents house and sometimes they ship to my apartment. I can never get someone on live chat. I ordered a 300$ order a week ago that still says “preparing to ship” but they don’t prepare to charge me. They charge immediately and I have no way of knowing when my items will be here.

Always loved the app, but can’t login anymore (several months now), so missing out on app-exclusive offers... love the app for its use, but very frustrating that I have to go to the website for placing an order.

They send you coupons, and can only use 3 online! WTH

This page is very cute and good love it😍

The website and app state that I should be able to input 3 offers and I can only put in 2. I tried to reach support through calling and chat and nothing is available to help so I wasn’t able to apply one of my many $20 holiday rewards cards to my order - essentially costing me another $20 that I should not have to send. I am a very good customer and this situation is very frustrating.

Love the quick V.I.P access at your finger tips! Best thing about the app, is the latest drops, deals and promotions that you can view immediately.

I rather shop on the website to find because this app is just the same as the website.

I enjoys shopping on the VS app. I can shop both stores here and check out once. Offers are easy to apply. Thank you

Checkout process difficult.

Love love love Victoria Secret, can’t wait for my order!!

Great quality and comfort and s*** apparel I have ever purchased!

The shop windows freeze all the time.

I love to shop here. I can always find the best gifts.

I love Victoria Secret🥰

Is hard not to get something every time I open the app 😊

New update won’t let me log into my angel card account it won’t even let me reset to a new password. Nothing

Simple. Easy. Fast. 💯

🤗♥️ love it

Helps me keep track of my offers and adds them right in from the wallet feature- great addition! Lost a star only because keep losing access to rewards - I love being able to track points to next angel reward!- comenity may be at fault there? Keep up the good work- bugs are working out :)

Words can’t describe my appreciation for this app

Easy to use. No glitches or issues.

Like most card holders|shoppers it would be nice to have an option once in a while to be able to use more than 3 codes when checking out. Granted I normally do a 2nd order and as a Forever card holder never pay shipping, it just becomes time consuming.

So easy to find what I’m looking for. Ease of use and it’s quick too.

Takes little long to process every click Also, doesn’t load the Cart items saved in my profile already. Doesn’t seem to sync with the account

I have my VS app linked with my PINK Nation app so I always see all the best deals! The only thing I would LOVE to see is more Offer slots at ck out.

Much easier and more consistent than using the PINK Nation app!!!

Seeing everything in one place. Even points earned and past purchases. All the deals going on and adding codes to the wallet makes it easy to save money.

I absolutely love the app! I am an Angel VIP and all the inside deals I get are simply amazing! I just got my mom and amazing PJ set with slippers and the price was perfect!❤️❤️❤️

I love the VS App!

I love this app

Love this app! Easy to use and so many great offers. Never had any trouble with it. Love VS! 💗💗💗

I have not been able to shop online on my iPhone or iPad even the Safari or Google app. Getting very disappointed.

Love be this App

App is super slow freezes a lot

I always buy at clearance prices

It sure could use Apple Pay integration. It was easy to search and filter and checkout, aside from a lack of Apple Pay integration.

Super glitchy! It’s always so .. since the update it’ll randomly freeze and won’t start up again unless I close the app and then reopen just for it to do the same!

VS has recently “updated” the app and it’s now less than helpful. This app had always been user friendly, great to make purchases on, but it needs its bugs worked out now. I was excited to see an option to pay with Venmo, but the app simply won’t allow it after you click on it. Oh well...

I downloaded the app and made a few orders. I got the confirmation email on my orders and yet when I go to check the statues of the orders both the app and website say there is no order associated with my account. I reached out to costumer service and all I got back was it was a technical issue and there was nothing that can be done

I downloaded app however I cannot view any of the items. Therefore I cannot make a purchase.

I’ve been trying to use the app all day . I add my items to my bag and when it’s time to check out everything but 1 or 2 items are missing ! I tried several times, it would say item has been successfully added to your bag and again at check out , things are missing all over again ! I’m going on vacation soon and need new pjs, bras and underwear ! Very stressful !

Awful. Update does not allow to save favorites- what is the point? The purpose is to easily find and purchase favorites but now Matching sets impossible. VS clearly determined to lose money, customer attention and not move their products. The search is really unhelpful. Also stores listed in app include closed and long gone.

I really love the Victoria Secret app. It’s very useful and informative. However when I updated the app, all of my favorites disappeared. It was really nice to have all my favorites in one spot, but now it’s gone. Why get it rid of that option?

I used to love the app bec it works wonderfully but since the updated a few weeks back it snot working well or properly. I’m able to see their offers but most of times when I go to “shop” option nothing shows, it s blank so I have to go to the website instead & the same if I had something saved in the shopping bag, the icon will show the quantity but it’ll not open (once again will b blank) when I tried so I have to go to the regular website again & shop all over again. I had to delete and re-loaded it, hopefully it works this time. Frustrating and disappointed.

I just spend 1 hour trying to do my credit card payment and this app is asking my information like account number, called customer service and they were close went to the live chad and maybe them went out of town for vacation..... no way to find help or topics regarding this particular issue. Really sad it looks like they want to sell but they want you getting late on your payment. App have many options but they are not synchronized with paying your bill, really frustrated the way this was designed it’s supposed to make your life easier but..... Terrible app..... Jackie 67

You have too much money to have buggy apps. This one and the pink one shut down randomly. Always have since I’ve had the apps. Especially the pink app it never keeps us logged in. This one is currently not allowing me to put anything in my shopping cart. Again.... you have too much money to have a buggy app guys.

vs is a very bad app let alone store let alone company. there is no diversity. every single model is at least a size 0 and a double d. i don’t think there are any B’s let alone A’s. yes there are my people (african americans) but sis, there are no darker versions, there are no asians, Latinas, there are no plus sizes, no short people. and you don’t even let my girl rock her natural hair style. further more, Victoria’s Secret is SO transphobic. you are entitled to you own decisions, but sis. my mom said if you do t have anything nice to say, don’t say anything at all. maybe you should let some transgender people be models. last time i checked, they were still humans. I have some things by VS but i did not buy them. they were given to me for my 14th. i’m going to make sure I do not get any VS merchandise for my 15th because i don’t support people who don’t support all or at least include everyone all off race, religion, size, and gender.

I’m very frustrated that the “love list” (where you can save your favorite items) is now removed. App update is suppose to make things better, not worst. 🙁

I can’t get my offers, new, or wallet to work. I’ve deleted and downloaded twice now. It says error downloading try again repeatedly. And yes I have updated the app, my iOS is updated as well.

Trying to buy items during a flash sale that only lasts 2 hours. They say $25 until I put them in my shopping bag and then the price jumps to $62 and $50. Plus, having all kinds of other issues during this sale. They can’t seem to handle all the traffic. Miserable experience.

What did you do? Navigation and filtering used to be so easy. Being able to like something was handy for shopping later and that’s gone. Glitchy now as well. Give her another go.

The app on the iPhone, is designed poorly! It’s difficult to search by category (i.e. lingerie, baby dolls, etc.) and other items too. The favorites feature to save items and of interest is now removed. The overall layout is not simplistic!

Esta última actualización no está funcionando!! Por favor arreglen eso.

Exceptional service.

Why does it ask me today (June 1st) if I'm forgetting something for Mother's Day May 12th and that there's still time to get her something under the new tab? Are you trying to advertise PJ's to me a year in advance for a mother in my life? If I get it now.. can I return it a year later if it's still not her size? SMH.

No love list anymore. No selection of styles or colors in my size. Chat doesn’t work. Clicking phone number to call support doesn’t work. Offer codes don’t work. Nothing works

I’ve had this app and the PINK nation app for years now and it AWAYS has problems. Constantly losing my password forcing me to reset,(always have the same passwords for all my accounts so no I’m not just forgetting) NEVER keeps you logged in & doesn't update your offers sent to you in the mail. Really is no point for this app might as well just use the regular website.

Why isn’t there an app or something integrated into this app for the Victoria Secret Angel Credit Card? Every other store card I have makes it easy to review charges and pay my bill. I don’t use my card anymore because it’s a pain to login in online to access that. You have gift cards integrated into this app but nothing for your loyal card holders??

I only give it 4 stars become of this issue...So I recently I just logged back in my account and as I was shopping I noticed that the love list icon was Missing and I assumed maybe it was just missing on my phone specifically so I went on my iPod because that was the last time I actually logged in And when I pulled it up I was logged in and I saw that it said the app needs to be updated becuz my ipod was dead and i hadnt been on the app with my ipod..only my phone which was only today.. so i declined the update and I noticed the love list was on my screen so I’m wondering if I update the app on my iPod will my love list icon disappear???

Complete crap. When you go to reset your password, it either says “use most recent password reset link” (even though you are using the only link you received) or it constantly says your password is incorrect even after you’ve changed it multiple times. App is crazy slow. Sometimes will close when you’re trying to pay for your purchases.

I find it ridiculous that I cannot see my order from my email or off the app. I have to live chat just to see where my order is. That takes up too much time that I don’t have to waste.

I haven't even had this app for a month and don't bother using it. I was sent an promo email to get free panties and other discounts through the app. I totally missed the deals because half of the features won't even load. All I can do is window shop. This thing is so buggy I wouldn't dare make a purchase using this app. Developers please fix this.

They sent me an email saying sports bras $15 so I called the store in Lakeland Florida asked if they had extra large in the store they tell me yes so I travel 15 miles each way to find out that they don’t have extra large in the store this is the Second time They did this to me . I will not and my daughter also will not shop at Victoria’s Secret or pink in Lakeland Florida again so much for my angel card

I’ve had the app for years and rarely used because it was buggy. Thought it would surely work by now, but nope. Can’t shop, can’t login, can’t create new login. No error indicating why or what the problem is. Uninstalling.

What happened to the “love list”. How am I supposed to save things that I like for later??

Easy to shop and navigate. Love that I can save offers to wallet to get the best deal. Saves my cart even when close the app so I don’t have to go hunt down what I wanted to order again.

Not able to open the Angel Card Account on the App to make payments. Please fix. Thank you for your time and efforts. Awesome App

Love Victoria’s Secret but I don’t like this app at all. It’s slow and glitchy and difficult to navigate. Can’t find what I want to buy. Usually the actual menu for finding the merchandise is at the bottom of the screen. Most of it is taken up by pictures of merchandise that I want but can’t find. It’s frustrating enough that I usually don’t bother to use it. Just use the website.

I like to shop online, but the Victoria Secret app and web page are so slow most of the time they never load. My connection is fine, it only happens with this app and website.

It does everything I would expect it to and it functions as it should, which is really more than I can say for a lot of apps.

This app is super easy to navigate and I love that you can access the credit card right on there. Super helpful! I love it!

The items are on the website are posted too long , once they’re no longer available items shouldn’t be posted. It’s time consuming and waste of time shopping items that are not available.

Why do I get different filter options when I enter SAS then sleep than if I do Sleep then SAS?? Why is it so hard to get to my account through the app?? Why can I not order something and put it automatically on my card??? I lost 4 items because I could not do the above.

I am extremely satisfied with every purchase I’ve made to date.

My service an help was a 5 star. With changing to a new email. Helped me make a new account.

I love the app, so efficient and easy to use! 🥰❤️

The app has been messing up all day

I had a lot of stuff in my cart! I signed in to check out and everything disappeared! Said cart empty! This should not happen! Also I went back to find all of them again and most of it was gone! Couldn’t be found! I buy a lot from u! Very disappointed in this company! Priced high and quality keeps going down! But when I do find something and go to check out it disappears is unacceptable!!

I get best sales on line and all the sports clothes are the best material my bras last a long time definitely worth the money

Love that I can shop and check my angel card on the same app. Very convenient and user friendly!

Will continue using the app.

I just love ❤️ ordering from vs since it’s the only thing I can fit lol.

Logged me out during shopping and emptied my cart!

Slow and frustrating

Love the app! It’s easy and convenient!

I’d be lost without the VS app!

Good app! I’ve never experienced any problems.

Love Victoria Secret my favorite the coconut 🌴 oil leaves my skin soft and very moisturizer 🧴

I think that rewards should be on the app when you buy something instead of paper ones that you can lose.. I got a 20$ off my next purchase can’t use it and that seems to happen a lot they either expire or I lose the paper I spend so much money in this store it would be nice to be actually rewarded!!!

I’m just trying to check on my orders and every time I click it the page says it’s unavailable. It’s my order status??? Please fix this because it’s been this way for months now.

I love VS

The app is slow, other than that is ok

Although everything worked eventually, the app itself was veeeerrryyyy slow.

I love VS I always get her stuff on time and Thank You for that VS.

This app doesn’t keep the filters nor the sorting that is selected after I go back of looking into an item’s details. So it’s a pain to use.

Wonderful service, great clothing, fashionable and affordable. Love love love

Good customer service

Best ever❤️❤️

One of my fave stores

Me en canta todo lode victoria secret love it 😍😍😍😍

Love Victoria Secret!!! 😍😍🥰🥰💜❤️💜❤️

😃😃😃😃

The app works great for ordering the hottest new items and unlike the store my size is normally in stock, items arrive fast as well!

Súper fast and I am very comfortable because is not complain order online! Happy and Thanks VS

I placed an order that was over $100 and the app says free shipping for orders over $100...surprise, it charged me for shipping. Last time I use this app. It’s also not a very intuitive app.

VERY ANNOYING SITE TO USE

I love victoria secret, never had an issue with this app or company!!

Used the app and live chat ⭐️⭐️⭐️⭐️⭐️ Ordered the satin pajamas and glosses...excellent quality. So happy with them that I ordered more.

Some of your item are made with bad material such as the sweat pants that bead up between the legs. The bras in 38 or bigger straps are made for an A cup. Some of the clothes run small an every one isn’t a small.

Love the app.... Makes it so much easier to shop! I just wish it had everything!

Five stars love this app I can shop online and order my favorite clothes and accessories from this Victoria’s Secret app this is a great app do your online shopping 🛒!!!!

The sites so easy to use with wonderful pictures of items! The ease of ordering is very convenient!

Every year looking forward to this annual sale ..everything is worth it ..keep it up Victoria!!! 😘😘

Shipping way to high but happy with the items

I was offered shipping on $35+ and it didn’t apply 😢

Positives: Easy to search for and find items. Excellent photos and descriptions of goods. This is especially true of the colors of cosmetics. Checkout is done well, with enough steps to ensure one is given every opportunity to make desired changes, but not so many that it feels burdensome. Negatives: A bit cumbersome and not as user-friendly as I’d like an app to be. I find the print to be clustered and arranged in an odd manner, so I am often searching for things (i.e. description and ratings) that should be more easily accessible. This is especially true of the price, which I have to hunt for more often than I’d like. I think the the use of bold text and larger font would make it easier to maneuver within the app.

Best gift shop ever

I love this app, so easy to order online

I love Victoria’s Secret and I love their clothing a wonderful

Have to use PINK app, can't look at account or past orders in VS app. FIX THIS

Horrible app to shop and purchase. Used gift card and still was stuck on stupid! Also, it’s 2019. You should be able to use camera on a gift card.

Signs me out every time I try to do anything at all. Also I can never use and codes hardly because I’m not and “angel card holder” but I sign up twice weeks ago and never heard back. I spend tons of money with this company so free shipping ever once in awhile would be lovely. Tired of business that don’t appreciate their customers. Will be my LAST TIME ORDERING FOR AWHILE! I’ve spent over $500 in 2 months, ridiculous

There are lots of photos that don’t show alternate angles, and even more that don’t show other color options... I’m not going to order something I can’t see!

Both online and in store! Love love love the app!

I’m an avid online shopper anyway. But the app is awesome! I find the sizes I need faster online than I do in the store. Never had an issue with app either.