The Home Depot App Reviews

I think they hired the most polite helpful people around I won’t go anywhere else Unless they just don’t have what need

I have shopped with Home Depot for over 10yrs, and rely on the employees,prices and quality to help me with all my project.

I love HDs approach. Use the same app for customers and employees. This allows them to make one really great product instead of diverting effort between two platforms. As for the app, the barcode reader is a lifesaver. I can pull up reviews in store to make an informed decision. Being able to make a list then look in the app to see where the item is located saves a ton of time. And the search is experience is really well done. Clean and simple, filters fade away as you scroll. App is always getting better. Thank you Home Depot!!

It picks the wrong store that it says is closest by. Nothing is actually located where it says. If it says it’s in the store it never is. This app is a complete lie. Nothing on here is helpful.

Associate was watching YouTube video when I walked up to the counter in the rug and windows department. App says 9 of the item I want in stock associate says they don’t even carry that color. Wasted trip

Looking for rivet by wall and there none and many boxes on cart from employee in middle of ways

The items are never in the areas that the app says.

When typing in for searching. It wants to go to stuff that isn’t relevant.

I was upset that there is only one register open when some people don’t like dealing with self check out. Then the check out person asked what was wrong and I said I don’t know it says see cashier. That is why there needs to be more human contact at registers

I used to be a dedicated supporter of HD. I’ve been burned more than once now. Products I have used for projects, (such as flooring), were no longer available when starting another project I wanted to match. I have a near perfect credit score which isn’t easy to attain nor keep. HD has had trouble keeping my payments updated. Downloading the HD app has proved to be a waste of time and won’t function. So, after years of faithful patronage I am done with this companies ridiculous games and shortcomings.

After searching for an item on Safari, seeing a link to an item available at Home Depot, when you click on the link, the Home Depot app opens to its home page and you have to start search again. Other store apps open with direct link to the specific item - no need to start search all over again.

I like that I can see receipts, but it crashes often when I do.

Muy buena app;te dice desde los precios hasta el inventario

I went into the Deptford store last night looking for paint for my front steps because the Mantua store was out of the Behr paint we normally would use. I met Rich in the paint department and he was the most helpful sales associate I’ve ever encountered. The paint he recommended was perfect, not only in color but high quality. I’ll be back to the Deptford store from now on. Sincerely, Bill Volk Woodbury, NJ

Somehow “my store” is set to Washington DC... I’m outside Buffalo NY and can’t seem to change it!

Worked well through the bathroom remodel, now it crashes all the time.

Keeps reverting to one store, won’t help me find the same item at a second store

I was highly stressed and Diane the cashier helped me find everything I needed and was super nice and friendly such an asset to this store!

Beware for those thinking of using this app to keep up with a Home Depot credit card...this app suggest you can pay your bill with ease...

Use app to easily find things you need in the store!

On the app icon, I wish it said Home Depot and the words level and not at an angle. Thanks

I decided to use Home Depot in Merriam, Kansas as a one stop shop to renovate my kitchen. It’s been a disaster, from installers damaging my walls to contractors not showing up. The renovation started on April 28 and I’m still trying to get this completed correctly. The store manager, Bruce Hovey, came out several weeks ago to get things right and I’m still waiting. Don’t USE HOME DEPOT unless you want to be disappointed. At this point, I just want my money back and all of their c*** out of my home.

Nice layout, can see where things are located in store. Issues I have is when opening receipts, the app crashes. It does not show orders or status, still have to use web version. Currently, I can not even see receipts, says technical error for days now. Emailed the feedback link in app with no response, not even automated response saying thanks for feedback or we are looking into issue?

All dope

Now I can find what I need, then browse for other items.

Ordering o impossible

For some reason I am not able to change the store location. I am in Marysville but when I scan a product it is giving me inventory from Covington. It usually resets and recognizes my location when I am at a different Home Depot but it was been doing this since yesterday.

I can update my lists from the desktop website or the iPad using this same app, but on the iPhone app you can’t send any items to a list from any menu. Please fix this.

Excellent service Very professionals

You have to update the app or you can’t use it

Great customer service at the pro desk ! Stephani and whole crew are awesome always helping get are material on time !

The app only functional to be in the store to check prices because the search does not work at all. Not knowing the name of a product does not give you suggestions for related products you're looking for

On my iPad mini 4 I can only view the app in landscape mode, not portrait mode. Every other app works fine in portrait, but to use this one I have to rotate my iPad. I’ll just use the website.

I design software for a living and know quality where I see it. This app is delights in term of feature set, usability, and quality. The shopping lists feature will help streamline my in-store shopping experience. I just might be able to complete a home improvement project with just one visit to the store, and without the need to return items.

The Lowe's app gives the specific location of items with in the store and that makes shopping so much easier to Home Depot app has all the information about items But does not provide the location with in the store

I like being able to find what I want and where it is in the store before I go there. Wil

The app should have location services so it switches to the store you are shopping in

I’m currently shopping one store which the app recognizes and I can’t shop on the app at the store I am in!

Receipts only view to the printer. One needs the ability to download receipts, especially with how ridiculous Ridgid with trying to confirm proof of purchase for their “lifetime service agreement”. Right now downloading a receipt only seems possible on a PC.

Leave me alone so I can shop please.

The app great

Tried to use my home improvement card I received from Home depo on your app to purchase a generator would not recognize my card

I agree with what people have said in there reviews. I have to walk around the whole store to try and find what I’m looking for and wind up getting things that I was not looking for. Then if you need answers on a major product or project you have to go find anyone then they get customer service up in the front of store to page a manager or sales associate and then they still don’t have the knowledge of the product or they tell you to look online when we get home and decide what it is you want and then you either order it online or go back to the store and they might have it if they don’t they order it for you. So what an aggravation and waste of your time. I think Ace Hardware has a lot to offer especially if you need some help. Lowe’s is just about the same as Home Depot but what are people to do

When scrolling through my saved list of things to purchase I can only scroll down to about 20 items before the app loops me back to the top. I can never see all the items on my list. This means I cannot shop at the store and see what I need to buy. Please fix. It’s really lost revenue for the store.

Most helpful

Great app but I can’t get it to work in stores even though I have excellent signal strength. I’ve asked several people in the store but couldn’t get help.

I have find that your counts are way off from Wi-Fi search in the store when I actually get to the store you guys don’t have the same quantity

Map not even close to right

No help

Haven’t been able to get it working once. I use this tech often, like in the Overstock app and have no problems with it. But homedepot’s version is a no-go for me.

Several updates ago they changed the voice feature and it no longer understands what I am asking. Today I tried it again and it just crashes or exits (spin word for crash?). The typing feature still works, mostly, but requires careful thought to get the right keyword, which is not always what the locals call it. Useful, but harder to use now.

I found the exact door I want but when I try and buy/order all the website will say is “temporarily unavailable in that location”. It doesn’t give options for other places at all—and it isn’t like I live far away from civilization. This is SACRAMENTO!!!

My review isn’t so much for the app, but, for Home Depot stores themselves!!!!! Our washer broke and are you kidding me, they don’t have any in stock!!!!!😡 I need one today!!!! 😡 Oh well, A big thank you out to Lowe’s for having a great Labor Day sell & HAVING machines in stock!!!! We ended up walking out with a washer & dryer!!!! (And not a cheap set!!!).

You always have to buy more parts than needed come on 2 inch to 1 1/2 reducer with threads and you don’t have this common part

I love this app but it needs iWatch support like Lowes has.

Doesn’t tell me where product is, deleted App!

Great App, I know where I am going when I arrive, and need little to no direction to find my merchandise.

The app will say it has something but they can’t find it or there is no one to look for it.

Every time I’d like to use the app, I’m forced to update it! Instead of looking something up, I’m stuck waiting for a slow download instead of updating the app when I’m at home on fast Wi-Fi

Home Depot needs to work on Veterans discounts. I’m made to feel like there’s something wrong when I ask for a Vet discount; or, it’s only on certain days, or it doesn’t count on some items. Lowes on the other hand, enters your name in their system and automatically brings up your name/verified vet info on the register screen.

🙈

Homedepot it’s the best store in the country , very nice people’s working there , pretty good customer service , I go about 2 to 3 times a weeks and always awesome , they exchanged any product you buy there without receipt or question ask . I highly recommended

Why don’t you have the deal of the day on the app?

The product doesn’t have an aisle location. Clicking on the Map doesn’t show any location. Where is it??

This app makes it easy to find exactly what I’m looking for, and the feature that shows the aisle and bay the item is in is a massive help.

I'm so pleased and happy with my life size dragon from Home Depot Great Halloween display💀🦇 thank you Eileen Novoa

😄😄😄

Best service

Not good at showing where the stuff you’re looking for on app it should take you straight to it

You can not apply discounts to online orders.

Buggy app. Empty cart always has a "1" like it has something. New orders don't show up. No way to refine searches. What you get is what you get. Live with it.

There is a Husky 26 inc 4 drawer tool box on sale, I want to purchase 2 of them, I have check all the local stores near me (60525), non are available for a in store purchase, I was trying to do online purchase, and it cannot be done. Why is this. You have a Item on sale, but its no way to be purchased. It’s looking like a joke.

When you select the tab to show products “in your store” instead of “all products” it still shows many items not available in store. There is a reason I selected “in my store”!!

Very easy to navigate and user friendly

The map for Brooklyn Park (2804) Has an issue with the Service Desk. It appears to lay over the Paint dept in several aisles.

I placed an order and paid for it through the app. When I got to the store, the 46 bags of materials shown on inventory list was nowhere to be found. I only needed 5. The staff wandered around with me looking for non-existent items. They tried to be helpful. Thanks for wasting my time.

Quit bugging me for reviews.

Like the floor plan available and Vet Discount.

Two problems: 1. Clicking a link from a Google search opens the app, but doesn't go to the product you were searching for. It just goes to the main screen of the app. 2. When clicking "copy" on the share menu, it should just copy the link to the product. Instead, it copies 2 generic paragraphs plus a link. Other than that, very useful.

I have never left a review for an app before but this app is amazing. Owning a home and doing a lot of the work ourselves and this makes it so much easier. It helps you find what you need in the exact aisle of the store you’re in, and the best part is the ability to scan the barcode of an item and read the questions and answers section. We’ve saved ourselves from buying the wrong thing multiple times from reading info on the app. Well worth it.

I have version 5.9 on an iPod 5th generation. The home screen won't load & the search just sits there "searching"! Please readd support for iOS 9!

App is repeatedly crashing. Good format.

The inventory, quality, and variety of electrical devices is 2nd to none.

I’m standing in the north Austin store. I think for some reason the app and the website reference “my store” as being one that’s many miles from here. It tells me my store has zero but the north Austin store (where I am now actually standing and scanning) has 3 (which are right in front of me). I want to read The reviews but the app sends me to the product description with no option for reviews.

Great 3D view of isles. Not too bad at first start. Checking to see how it is during HURRICANE LANE disaster preparations.

This place is so unorganized and they can’t find their inventory even when it is shown on their own website. Very sad.

This app is great for viewing current pricing and stock of items. I’d like to be able to purchase from app using my credit line. Please keep updated HD!

Excelente store

There should be a dedicated computer terminals for customer use. The associates have no idea how to operate their own computers. I become extremely frustrated with associates that seem interrupted when I ask for help while their busy chit chatting with another associate. When I do get their attention, they have difficulty negotiating the Home Depot website for their own store. I’d prefer to have a dedicated station where we don’t have to squander our time with I’ll trained and unknowing staff.

Easy to use, powerful search. Too bad we can not link with the account in store (by phone number)! That’s why the rating is “only” 4* and not 5!

The time it takes to use the app is usually less then the time it takes to find an in store employee. However whatever server is uploading the content always seems slow. I really wish the map had more obvious entrances marked on it. Also wish the map departments were color coded to make them more delineated. The sort and refine button keeps getting in the way of reading, scrolling, and clicking. Would love to have the app default to my nearest store or favorite store when searching for items. Most frequent questions I answer with this app are “does home depot have X” and “how much does Y cost”.

No longer gives product location

I don’t know why it’s not locating in store items

When you press the back arrow, you drop out to the beginning with an empty field! It should back you up one screen, not completely out! Stupid!!

STOP GIVING ME NOTIFICATIONS WHEN INHAVE NO MESSAGES OR REASON/NEED TO OPEN THE APP. I HATE THAT. Like the app, but I hate when apps do that.

Saw the update and pulled the trigger on it just because I go there all the time. That’s the only reason. The new map “feature” isn’t that helpful at all. I was looking to buy a misting system, the app says find it better on the map, HOWEVER, when Home Depot app doesn’t note what aisle or bin it’s in, how are going to find it on the map? Wait for it...... Exactly. I didn’t find it so I went to Walmart. I think if you’re going to brag about how good your map is, at least show where the item is so you can use the map to find it. Not ask somebody who is almost impossible to track down (associates) who mostly only point and say, “.... I think it’s over there somewhere.” Also the stores need to get their p*** together and count beans correctly. I went to 8... that’s EIGHT Home Depot’s looking for a canopy that wasn’t on the shelf, but the app said there were plenty in stock. Getting tired of calling to confirm stock, and driving around to find it. Since I don’t order anything online because I need it now, not four days from now, it gets a little bit frustrating.

I can’t apply my military discount on here. Is there a way to apply that?

Outstanding n quick.

Functional app for viewing available products & online ordering. “Available at your store feature” totally unreliable though. 3 times now app has said an item was available , I’ve gone to store (or multiple stores) & it isn’t. Frustrating. Seems like they should drop this feature from app and online shopping all together since they are unable to provide reliable information

I have been in and out buying and returning when I got the wrong size..... they have always been helpful and have taken care of whatever I happened to need at the time! It’s the only place I shop! Tedi Smart

Easy to use app for order and convenience to return at the local stores.

It’s awesome. I refer to it constantly. I couldn’t live without it.

What good is an app that won't allow you to look at any of the products because it continually states there is an error loading try back again later. When it is working it's great but lately not so much.

Downloaded the app onto my IPad. I could not get it to turn vertical. Who ever designed the app is a moron. Why do they think only have the screen horizontal is ok. On the iPad if it horizontal the keyboard take up most of the screen and you can’t see what you’re looking for.

Originally you had the isle and bay when you pull up a item, now it just shoulda a map with no location.

The Home Depot app is easy to navigate and to shop once you set all your information up it automatically has it stored so it makes it convenient for home shopping orders.

Just ordered the Ryobi tire inflator for my camper. It was quick and easy.

Good organization!

Love this app helps me not only find thing on line but in the store too. I love that it tells you where in the store you can find the item you’re looking for as well as seeing if other stores have the item.

App does not show location in store just overall store map.

When to get Great Stuff website says aisle 17 bay 22. It was no where to be found.

Reading the Home Depot product reviews is so frustrating. After reading a couple reviews for a product, he page refreshes, and you find yourself at the beginning of the reviews. It also does this when viewing a product review on their full site.

I am totally satisfied with the staff, the app and the great service. The only complaint I have involves the store inventory and location of items in the store. 3 times in the past I’ve come to the store to look for an item and the item is not where it’s listed on the app. In 2 instances there wasn’t a blank space or a price label to indicate that the product was ever there. When asked the staff looked it up, confirmed where it was supposed to be and stated it must be out of stock

Your online purchasing was very convenient and efficient thank you

Love this app!!

Here’s my review: Don’t pop up a “What do you think?” Dialog every thirty seconds while I’m trying to find a non-existent “Aisle PR”. The only point of his app is to find things in one of the most confusing stores in modern America. If HD and Lowe’s don’t do this by design I’ll be shocked, so it’s no surprise their app is useless as a workaround. But to be badgering me literally every 5-30 seconds for a review when I clicked “Later” the other four times it came up is insulting enough to merit stopping in the middle of the store (thanks for the WiFi BTW!) and giving them what they’re asking for. I hope someone finds this entertaining. I’ll be over in Aisle 22 with the 1x10-12ft common board, trying in vain to find the Great Stuff, and this. App. Isn’t. Helping.

Jesus, let me edit my cart without glitching and/or the dang app closing! It’s a simple action for an app. How is this to much?

The easiest card to use 👍 safety counts Very safe to use

Says no bales of straw/hay at my local store. Drove there. They had 40 bales.

They have never failed me, if not in one store, more likely it's in another HD store, excellent prices. I always tell my family and all 3 of my friends; You can never go wrong buying me a Home Depot gift card... Never!!!

Also, the potential answers to "Do you want to write a review" are "Yes" and "No", not "Yes" and "ask me again in two minutes".

I just love Home Depot all the things they have that I need and don’t need

Lastima que el dueño sea tan resista

HomeDepot App is USELESS because it cant find its own stores in Collinsville IL 62234 or Edwardsville IL 62025 or anywhere close. Deleted and reinstalled. Same problem.... HomeDepot App is USELESS because it cant find its own stores in Collinsville IL 62234 or Edwardsville IL 62025 or anywhere close.

All the way down here with 70 S4S cedar posts to choose from according to this app. There are six pieces of kindling. Nice job Home Despot...again.

The store map on iPhone app is hard to navigate. Any slight movement results in complete change in map orientation. It’s very unstable. It would be nice for your app to identify my item of interest in exact location in your store without having to search for the particular isle where it’s located.

Always find what I need and always have the help I require !! Love my Home Depot !

Very good service

Ive gone to three stores that the app said had an abundance of filters needed for my home. I have children with health issues so i stay on top of it. Had to order on line and wait to pick up at store. Ok thats no problem then i show up and they sent the wrong size so i have to refund it and order again. This is 5 trips to Home Depot for an item that was supposedly in stock then they fail at the special order

It works but I sure would like to view it like a magazine. Cannot stand shopping in landscape view. Make it portrait!!! Lowe’s does.

After looking through my local Home Depot and finding a good assortment of tools, I tried looking online and found far more choices and an even wider range of prices. I found online exactly what I wanted at a great price so I bought it!

My local Home Depot if very big and sometimes it can be hard to find what you need. With this app, search up the item you are looking for and select your store and it will tell you exactly what aisle that item is in! It makes everything so much easier.

Awesome

My favorite App. Great designer thanks wish Home Depot did more coupons for online orders

I love the convenience and efficiency I get ordering store pick up. I live close so it saves on shipping and shopping. The associates are extremely helpful in all area’s of service offering to help load items into truck etc... Recently I hurt my back and had to wait over 2 weeks to pick up a patio table and 6 chairs and they held it till I could get there. Their customers come first.

The Home Depot shopping app often works and frequently fails. It is always a bit of a pain.

Why can’t you order from any store in the country and have it shipped to your house, even if it’s more than thirty miles? That’s s***** if your paying the shipping! Don’t you want to sell products?

Needs work. Doesn’t always recognize returning customer, each time have to sign in over and over again. Should have a favorite tab that can be easily found. If you have a gift card you actually have to repeat the numbers each time to get to your card. The online version is easier to navigate than the smart phone app.

I’m not sure if it’s Home Depot or the app but there are lots of bugs/hiccups with this app. The platform is ok. User friendliness could use some work.

Today many onsite search aids obviously try to show you as much of the unrelated inventory as they can—a problem for rushed buyers who know what they need!

excellent attention and a good job.

Purchasing through the app didn’t allow me to take advantage of our military discount privileges. When I pick the items up later today, I will have to go through the steps of returning them and then re-purchasing them. Is there a way to register with your site in order for the discount to automatically applied to my purchases? Thank you for your consideration, Michelle Tyler

It seems like every time I use the app to see if an item is in stock before I drive to the store, it is never correct. I just tried to get something that said that they had seven in stock, and yet they had zero. The employee for that department told me that she has told two managers on two separate occasions over the period of a week to change the inventory count to zero and no one has done it. Ridiculous why have the app if it’s not going to be a used to the customers all this did was p*** me off. Now I will go ahead and buy it at Lowe’s.

Отличная компания!

Thanks home depot

The app is almost very good. One must know the technical names to do a product search. Their search categories do not match my thoughts.

I’ve shopped at many Home Depot’s though the years and this is absolutely the best. Staff very friendly and helpful. Just moved to this area and very happy I live close by especially since I need to pick up products for new home. The Manager at this must be exceptional!

App is very easy to use! Use this app for projects at work and home!

Great service in loading

Me gustaría que fuera también en español

The app said the video doorbell was at the front of the store. That was the physical location locked up not where I could see them and evaluate them.

App shows washers available at store but sales clerk said they aren’t for sale. Have to go next door to Lowe’s

Picked up $100+ of material for a project I was supposed to do, went to check out and noticed I had left my wallet at home. Told the two people at the self check out that I wanted to look up my card with my social and proceeded to do so, so they ask for my license, and proceed to give them my ID number and tell me I need to have the actual card. So as I proceed to the next check out to ask for some assistance he calls over to the employee at the checkout station, and get refused. So I walk to the gardening check out and what do you know. The same person who was checking me out went over to the gardening section to tell the other employees not to sell anything to me and was confirmed by the lady at the checkout when I asked her if he had said something about me. So none the less when I was leaving the out of the parking lot, I notice the lady who was originally scanning me out, following me to my car to make sure I was leaving. After I had left my 10 year old son had said when I was picking up my two year old daughter to carry her away from self check out the girl who was checking me out was giving me d**** looks in a rude manner like I was a criminal trying to use somebodies social and ID number. None the less, I will be canceling my credit card and switching to Lowe’s

Selecting a Home Depot item found on google search should take you directly to the item on the app. Instead you have to again search for the item in the app-very frustrating. The app also has a function for registering your credit card to receive pro points; doesn’t work.

Hope the led bulbs work!

The shipping card reloads shortly after i click on it, causing me to scroll back up to the top. Can’t change shipping option of home or in-store pickup for items already in the cart!! O-m-n-i-c-h-a-n-n-e-l it is not.

I scan items in the store and the app says it’s not in stock and I can’t purchase it even though I’m holding it in my hand. It crashes all the time and doesn’t know which store I’m in half the time. It also ALWAYS takes no less than 10 minutes to check out even though I have the items in my cart and have already paid for them. Terrible app

Love your specials but I wish you gave Vets a discount 🙁

Cannot add items to different lists

Got an order placed fast and easy with the app! Always great customer service too!

I’m in the store now. It says the item is in “Isle FW”. Where the heck is that? No idea. No explanation. No directions. Useless.

Went to store to buy something your app said 2 in stock wrong 1 unboxed was found after 1/2 hour of looking terrible visit

I mean, other retail apps can be useful, but - wow - there just is no other company that does it like HD. I don’t write review much but want to give props to the team that have saved me hours of my life that would have otherwise been spent wondering aimlessly and angrily through their stores. It can often be difficult to get an associate, but who needs on with this. I always lose manuals or want to know more details before buying a product and HD seems to be the only place that mandates their OEMs post up all manuals and specs. Great job! One thing I miss: for a short period of time, I could send myself the location of an item through text. Big plus for a precheck run before HD visit.

One of the best shopping apps I’ve seen. Love the feature that helps find things in store. I use it quite often. Interface for shopping online is great. Great to see store availability. Everything is integrated seamlessly. I can’t think of any improvements. Great job!

They can’t seem to ship everything. It’s some is from the store and some is from Who knows where? I am 73 and have serious health issues. What is the problem that you cannot sort out how to ship everything to my house??

It is ridiculous that I can not order a washing machine and pick it up in store. Best Buy allows me to order on line and pickup my washer at a local store. Home Depot needs to understand what customers want and provide those services.

How annoying, popped up to rate the app 3 times in 3 mins.

Love the store. Love the service.

Great

Great app, especially if you're using a iPhone! It makes finding things within Home Depot, very easy! I love it!

Hard to add or delete items at checkout.

A lot easier to pull up the app and find right where a product is then finding an associate, not that they aren’t helpful, but just super fast using the app. Well done HD!

When scrolling through reviews of products, the app will get to a point when more reviews are loaded. When this happens, the app will advance you ahead of where you are and completely miss multiple reviews if you don’t scroll back. It’s very annoying to go back and find where I was reading.

Can’t find what I’m looking for

App will interrupt you to pester you for a rating.

A lot of shoes and some nice chairs.

When not able to get to H. D. I'm certainly glad you have an online shopping center to help me out. I've used this before. Fast quick and easy. Now , just got to figure which button does the work on this project.

I use this app for personal purchases and also rather large purchases for a rental property we have. Super easy to use, great tracking functionality and local inventory and location is a time saver. This app is one of the reasons we use Home Depot for 99% of our home improvement purchases.

This is one of the better apps I’ve used in awhile.

Online app was wrong, says 6 zero actual, says 3 zero, Ryobi tools. A big waste of my valuable free time.

5-Star Service! Kudos to Jonathan @ Prodesk and his team (Saad, Sarah, Scotty, Shawn). We love you guys! All of our construction spending goes to your store!

we as customer should have the option of getting an expedited shipping and or more options if we want the item sooner. thank you Alcides Soto

Low prices,free shipping. What does Amazon have that Home Depot don’t?

Website don’t show exactly what I am looking for it seems to have a mind of its own and stirring to a different product ex. I search for 2x4x8 it only shows results is 2x4x12 and up

The app is cool! But They need a rewards card like there competitor. Once they do that, 5 star all the way!!!

So far it’s an awesome app. Shop at home in my pj’s and wait for the text when it’s ready.

The app works good but if the app says you have seven of something in stock it should be there. It has been a week and they tell me they still have not unloaded off the truck. Pretty useless feature and a waste of time and gas to drive over there and find out it’s not available.

Online daily special are great and simple to process.

I have been shopping at HD over 30 yrs, and I have enjoyed the broad selection of quality merchandise at competitive pricing. One stop store for all renovation projects,

I love Home Depot. Everything I’ve ordered has come in before actual date

I’m not very happy with my online order experience at all. It took me six tries to place an order and 4 phone calls to the card service of my Home Depot account. I originally placed the order at my local store but when I got home the order was declined via text message. I called customer service and they said they reset the account. I was told to re-submit the order. I tried and tried. I then placed another call..I was told same information. Same problem same results. 24 hours later I tried to submit order online and finally called card service again. I have never ever had this much trouble with online orders or credit card service. My credit line was fine so it was definitely not the problem!!! Sincerely Dan

This Ap CANNOT stop changing my store to Cumberland..... I live in Napa, CA!!! This is probably the most useless ap I've ever downloaded

I visited the store a couple of weeks ago and employee Kantrina was very knowledgeable and helpful. My floors received water damage and she very patiently explained the products I’d need for the repairs. Thank you so much for your help.

Easy and convenient!

I love Home Depot

The best app I’ve ever used, very helpful and interactive. Easily locate items in an instant without the help of associates. Thank you Home Depot for creating such a wonderful app

It said.. Free shipping over $45. But there was not option for free delivery. Simply pick up from store or express delivery which I didn’t want. I also had trouble applying tax exemption. Pls take out tax if you can. Thanks Where a need for nickname? Frustrating as most names are taken!!

I was looking for a very small item that nobody can seem to find for me. I downloaded the app in store, found my item and it led me directly to where the item was, I couldn’t be happier.

Easy site for me to navigate through. Especially, like it when they say where in the store the item is in case I want to go to the store to go see the item.

Miguel manager of garden Dept was such a wonderful help. Was able to answer my questions. Very knowledgeable in the department and of person background. The store has always helped me when I needed it

Wild goose chase and the reps are helpful sometimes.

Customer service to be able to order then pick all items in store and have the remaining items shipped to store for pickup is great!

Didn’t want to write a review, so I said not now. But it wouldn’t stop popping up interrupting my search, so here’s your 1-Star review. Enjoy.

No sales help. Why does app show me the map of the store but does not locate items by bay number ?

Real good website, easy ordering, great variety of products.

Closing a aisle on a Sunday afternoon afternoon to stock shelves.... really?

One note of caution: I live in Florida and I wanted to order a portable air conditioner in Puerto Rico. The app had one listed at one store but I decided to call just in case and spoke to a salesperson who informed me that this product was not available on any store on the island. I was frustrated and called another store and by surprise it was available and the very kind storeperson Luigi Morales told me to purchase it on the app and he would hold it at the customer service center so I can pick it up after I arrived from the airport in 5 days. I just did that and will write an update later. I’m glad I called as the Home Depot stores in Puerto Rico do not timely update their stocks and it’s always recommended to call prior to placing an order.

Generally give HD 5 stars but this time on this item it took quite a bit of looking to determine if this item comes with a battery and charger. Chat wasn’t working, call refers to web site which has no answers,faq had zip working off e-mail ad. Switched over to app and found one place where faq answer said yes. WORX OR HD could make this a lot less work. Will see what I get ... and how it worx !

Better filters are needed. Will help to find the correct product more effectively

I wake up every morning in the last 5 years , first thing I do is to check Home Depot.com to see any things on sale. I spend all my money buying stuffs from Home Depot. Sometimes I wish I don’t know how to use my phone to purchase on sale items . Love Home Depot . Never regret my ( marriage with Home Depot) . Thank hd

This app works flawless for my Home Depot needs. Order online and pick up in store works really well.

I’m in Home Depot right now trying to use the app in a busy isle. The app has asked my to rate it with a pop-up window. I click on not now and the pop-up closes. Ten seconds later it comes back. Did this five more times. Since you decided to degrade my user experience in exchange for a forced review I will give you one-star. Good job developers, forced feedback is never a good thing.

Hard to change stores on app to find products.

This app has really helped me make shopping decisions without having to show up to my nearest store. Prices and stock information is accurate. The only thing I would like to see added is for this app to show inventory and prices on reconditioned equipment. Add this and I’ll tap the fifth star

The best hardware store in the state for customer service and friendliness!

In store locations it should show u where the item is at with a pin when u look at the map of the store

Por favor pongan la opción en español

Your employees are friendly and helpful most of the time. I would like to see your company put on some of the “ do it yourself” classes that you use to do. I think the customer service was better at Orchard when it was in business. I’m glad that Home Depot hired most of the employees when they closed. I think that they will be an asset to your company. I will not shop at Lowe’s. They don’t have a clue about what’s going on, nor do they care.

Don’t ask me to rate when I’m trying to find an item in the app

Website awful

As all stores only worry about selling, online sales are a bite, make a purchase with delivery will prioritize in 24 hours and never sent it to me and 3 days later I had to cancel because they could not make the delivery, if they can not cancel online services or do not commit if they are not going to comply because clients are planned for what they agreed to do, for me without a garbage

Having this link allows me to easily find what I want and just where it is located in the store.

I love the way this app helps me find items fast at our local Home Depot. It has saved me countless hours of wandering around the store looking for things. I also love the Map my List feature, where I can set up my shopping list ahead of time, and then find the items in the store quickly. Well done, guys!

That sums it up

Prices on app are not the same as the ones in store and manager won't honor the price on the app.

I can find all fast an easy. Pleas let me share my List with my wife. This way she knows what I want for Christmas. I don’t want the sweater again.

The app is wonderful. Everyone needs to understand that they can use it in the store to precisely find what you are looking for. I use it extensively to find the location of an item. You find what you are looking for in the app and it tells you the number of items the store has the aisle and the bay to find it. There is even a map to help you find the item. Great piece of technology! Good job Home Depot! Doug Stamford CT

I use this all the time when in the store to find specific products hassle-free.

I’m getting really tired of having to update this app seemingly every time I want to use it. Even if I don’t want to use it, clicking on their web links will try to use the app. I don’t WANT to take the time to upgrade . ( and didn’t )

Love how it directs to aisle and bay. Now the app is not working when searching it constantly says error retry and still doesn’t show results. This is also for the iPhone that I try to use the application

Every employee here is really attentive got help with all my questions!

Thank you so much for the Veteran discount, I really appreciate your support! ..I just wish the discount also applied to items that are ordered online. -Carey

The search function on the app is almost useless. Very limited, not intuitive. The app itself otherwise works, but because of the search function being soo terrible, I never use the app.

Grate store for home and more I love this place

Poor experience, difficult and locks up on the iPad.

More things are broken than functional. Will be uninstalling. Why was the app not tested before release? IOS 12.1 eom

Nothing in the store matches where the app says it is.

After the last update, the camera search feature which I used to love hardly works at all. I used to take a picture of an item and it would search and find, but after the update you can’t even tell if it’s doing anything and most of the time nothing happens. Such a shame because I used to love the app.

I am so sick and tired of this app!! Can’t edit my shopping. Search is sooo frustrating. Can’t find anything on a general search. You have to be super specific to find what you want. Try to reset password on your account and code screen disappears before you can even enter it!

The website functions in a way that eats a boatload of data, and so does the app. Love the store map for items, though.

I travel all over the country and need to check inventory at the local store I am near. I am stuck with Abilene Texas. I may never be back again. This app is a waste of my time. Waste my time I will go to other stores. Time is more valuable than low price

I love wandering Home Depot stores. I find the in store locationon the appvery helpful.

Top notch on service and great quality for the money.

Awesome. A veritable cavalcade of home improvement supplies!!

Your website does not have the option to check in stock items at my local stores. If it does it’s too hard to find. I’ll check with Menards! Not to mention every nickname I try to enter to send this message is taken!

At store inLady Lake shopping for son in Memphis Tn Got 3 appliances to be delivered Jan 8 The lady working could not print my receipt Never received confirmation or email put on my Home Depot credit card Order #WA35174069 amount $2,385.82 Person who helped me was Lynette Mintz My name is Deborah Gilbert Would like email with all info purchased for son Steve Stroecker in Memphis Tn

Keeps me from using APP

Works very natural and easy

Poor service at the store in Florida city. Had to ask 5 different associates for help getting baseboards that was not damaged. Although all associates were within the lumber area, I was told they didn’t work in lumber. The 5th associate took me back to the 4th associate for help and introduced me to him as the “lumber guy” and left. Then when I showed him the baseboards ( over 20 of them ) I wanted were all damaged he dismissed me saying I would have to go to the special order desk to see when you would be getting new baseboards. Once at the special order desk the associate tried to tell me the baseboards were in-stock and called the “ lumber guy” to the desk. After more wasted time and frustration i was told that if I pre paid they would have the baseboard in two days. I paid and left. Two days later I drove to Home Depot to pick up my lumber and it was not there. I was then told they would call me. Something I had asked them to do when I pre paid but was told it was “not necessary as the lumber would be there.”finally two weeks and three visits later I picked up the baseboards.

I downloaded the application. I can’t believe how precise and efficient it is. From the mapping of the store letting you where the item is located to the check out process is flawless. Thank you Homedepot!

Please add wallet support

Thanks for bringing the absolute best store to Hammond with knowledgeable and great accosiates!

I have not received my refund, they charged me twice for the product

Love that it tells me exactly where my item is and how many should be there. A lot less wondering around the store.

Well put together and useful in every hgdegoopppppphdeeqqqavhjnnnnnn situation.

The last three times I have been in Home Depot ,there have been no cashiers. Had to use self service registers. If this keeps happening I will have to stop shopping there.

Brandi is very well versed in all aspects of kitchen planning, products and services. She is a good listener, efficient, and timely. Her patience is a great asset as we made multiple decisions about our kitchen demolition and design. Attention to detail is an asset Brandi brings to every meeting and gave us reassurance as customers.

Service is alway poor, never can Never can fine any Home Depot associates to help. If so they don’t know nothing,😩😩😩😩😩

I work at Home Depot I also use the app it’s very frustrating camera identification it will not find the product

I saves me from making a useless trip to store #927 if my item is out of stock with several options to still make your purchase.

The app is unusable until you pick a location (or sign in to an account, even more intrusive). I just want to look up an item - don’t make me give you any information until I’m ready to do something that requires it.

I attempted to return an unopened blower but was told it was outside the return policy. It was purchased with my HD CC. I was just asking for credit. I’ve been a very loyal client. But for $79 they don’t care. Poor customer service.

When you scan a bar code more times than not it’s the wrong item or other items match with the bar code

This app could be great, but some of the menu items barely even function properly.

The App found the 3/4 x 3/4 x 6 stock Easily plus the price is just under $4. Per 6’ stick of square stock. But, I also want the 4 pad-locks (matching, keyed the same preferably). All the App would reveal when searched for “hasp” was Gate latches and Gate Hooks. The App did state what aisle “Hardware” was on, 17. But failed to find a hasp or keyed pad-locks, Nor A Picture or Price Check for either Item. I have seen the hasps and the pad-locks in the Rohnert Park Home Depot 2 weeks ago with my 2 eyes. I will attempt once more to find and price (hopefully Matching set of 4 Keyed Pad locks.

Get this app to save your time. Find the location, isles & bay before you leave your house. App is faster to find stuff then looking for a HD Associate.

Makes finding what I need so easy with the aisle/bin info provided & whether it is currently in stock.

Pretty good. Sometimes a challenge to find what I’m looking for. I like that it gives store inventory and location within store and a store map.

Very upset my clothesline just arrived opened my box only 1 pole, we ordered thru Home Depot , ( at the store)the sales person did all the ordering , grrrrr now have to wait another week to order another set , not a happy customer

It’s impossible to change the store location once it’s been selected. This is super frustrating!

Poorly organized, broken boxes, none of the Worx Aerocarts are assembled.

We have 2 ‘Jersey City, NJ’ Home Depot’s and in the app it’s not clear which is which when looking for stock. Sometimes it has the store number, sometimes it doesn’t. This has wasted a lot of my time.

Include aisle bay locations please

I love the app, but it should be easier to check each location for the items that you need. I work all over and when in different locations, it takes a while to find what you need. When you can handle that problem, you’re ahead of the game.

It took me over an hour to place a $24 order! It kept giving me an invalid address error over my billing address and finally accepted the same address I had continually entered numerous times! I do absolutely love the shopping list and map my trip options though. That was a great idea. Whomever came up with that idea deserves a raise.

The best place for all of your needs. The Mount Pleasant associates are the friendliest, most knowledgeable folks in town.

I shopped at the Home Depot earlier Tonight with my dad and i needed help with my curtains Bc the length was too long And there was only one curtain left of the size we wanted and we asked one of you're assistants in the curtain department for help,I recall her name was evy her attitude toward us was so rude, she would give us some negative eye rolling looks,She would talk to one of her co workers and she would talk about us like we weren’t there.

Really great how it tells exactly where an item is located. No more wandering around the store hoping i run into an employee. Would be nice to link it up to the Home Depot credit card to view balances, return statuses, etc.

I use the Home Depot app to find certain items. Several times the app has told me that something is in stock, I drive to the store, and they are sold out. This is frustrating! Why have that as a feature of the app if it is never accurate? The accuracy of the location of certain items within the store has been accurate and helpful.

I am now waiting on my third delivery of the same item. The first two were damaged and I would bet that the third dishwasher will be damaged also. We bought stove frig dishwasher and microwave. Dishwasher being sent back for a second time.refrigerator was sent back because it was damaged also. Id bet that it will be damaged again. Now I’m expected to chase whirlpool about the refrigerator and General Electric about the dishwasher. Home Depot took my money without a problem but getting what I paid for seems to be impossible. All I get from customer service is lip service. I will be reporting this to consumer affairs in our state along w complaining to anyone and everyone that will listen.

App said a Ring Wireless Doorbell was in Stock at Oswego, Il store. Drove 30 minutes to get to find out it was not and inventory at store was wrong. Store manager was a waste of flesh with no customer service perspective on my complete wast of time. Only could say “ sorry, I will zero out the inventory.” Complete joke. This is why consumers are switching to Amazon.

When I check availability of a product, the app says call the store. No good

I needed this 20 years ago!👏

I changed my automatic payment option on this app and Home Depot withdrew from my old account ($35 overdraft fee). I double checked to make sure info was correct. It was. Next month -SAME THING HAPPENED! Another $35 withdrawal fee! Called customer service and they said” You can not change payment options with app. You have to call in. WHY WAS THE OPTION ON THE APP IF IT DOESN'T CHANGE IT! Boo Home Depot!

Love the location of isle and bay and the floor map of the store. I know right where to go to purchase items I need

You didn’t just tell me how many you had but you showed me exactly where they were in your store and which aisle.

Since I installed version 5.15 I can no longer view used rental tools for sale.

Home Depot has been my go to store and my wife and I love the helpful service from all the representatives

The friendliest staff in the business.

The app gets better and better. I love the “view store map” feature!

Your app was great! Showed me you had 30 in stock in Oakland and exactly where it is on the store map. I drove there and the store had zero!!! The associate checked the upper racks and said he was out of that, he said the stock gets s****** up. This is not the first time this has happened, I wasted my time and fuel for the same disappointment. Home Depot will be my last resort for future purchases.

Weatherford Tx store is worst store. If you can find someone to help you they are either too lazy or have no idea what they are doing.

Update 12-16-18: app updated recently. Still can’t log in to manage commercial card through app. Please fix. You lost a star for not giving this any attention in the last several updates. HUGE BUG!!! ********* Update 10-13-2018: app updated. Still can’t log in to manage commercial card through app. Please fix. ********* Ever since the previous update, managing my hd commercial card through the app doesn’t work. Pretty sure it has to do with the app using safari because I have the same issue in safari. I can log in just fine on other browsers on my iPhone. Other than that, the app is pretty decent. It’s definitely waaaaayy more helpful than the so called experts in the stores. Even more so when dealing with managers. App good. Store meh. Card management in app not good

One lane open on a Sunday, really?

Very frustrating

App freezes and needs to be restarted. Very frustrating

Don’t go in the morning. It seems every time I go in the AM the isles where the wood, concrete, roofing and some of the ones next to them are closed.

I had to order some stuff that my family member needed in Florida because they didn’t have the money to pay for Gerald so I ordered online program the service was prompt and the people were very nice my brother-in-law now has his new hot water heater thanks again

I have the most recent version of the app, but every time I try to open it I get a prompt telling me I need to upgrade to a newer version. I'll shop somewhere else I guess.

Got to store to find they didn’t have what they said they had. Couldn’t find anyone that could help either.

Coming!

App keeps asking for the review when I am trying to use the app to find product keep pushing not now 15 to 30 seconds later ask again and again. Finally got help from the lady with the golden voice she’ll know who I’m talking about when she hears that

...but utterly unusable on iPad. The app demands landscape mode (BOO!) and has hidden the navigation controls to the point where it’s almost like playing a game to figure out how to steer through the app. It is extremely frustrating when you are trying to look for multiple things.

Used to work updated now crashes when I pick a store. So basically it’s trash now

Looked on the app, found the heavy duty staples I needed. Supposedly at my store with a given location. Go all the way there, didn’t have it at all. None at location given and none that would fit anyway! Ended up at Lowe’s. They couldn’t fit it either but, they found me a stapler and staples for less than Home Depot wanted for staples they didn’t have.

Nobody ever wants to admit they are a manager at this store

I would rate it -0. Got an LG 29 cu refrigerator after 3 years the ice maker gave up. Next day the freezer stop working & refrigerator too. Called Home Depot service plan got A&E repair guy come 11 days later. Ordered compressor, power supply plus fan took 2 weeks. Now to install appointment is 2 1/2 weeks. Hope to get it fix after 7 weeks waiting. Went to Home Depot sales lady tells me to purchase a small refrigerator till fixed. Got a refrigerator since I was tired of using ice coolers. If unable to fix I’m told to order & comes in 5 weeks. Paying $225 for the plan plus over $2,330 for the refrigerator plus tax. Home Depot needs to improve on their service.

Bad Web design - No Phone Number + No Live Chat + No Real Person On Phone Calls After Having To Hunt For A Number To Calll AND ESPECIALLY an ARROGANT ROBOT ANTI - SERVICE-ANTI CUSTOMER ORIENTATED CALL RESPONSES shows TOTAL DISRESPECT OF YOUR CUSTOMERS once they bought your product to be delivered. I missed one call from your call-center early this morning when I was away from my phone – I did not know it was you And if it was you you would call me back - WRONG!!!!! what’s wrong you is you are not a good enough company to do that; Care for the customer until they are appropriately and well served.– When I didn’t hear from you I didn’t call you back right away because as I figured You have a lousy stinking robot to talk to you when I tried calling you – stupid! What a waste of your advertising money to get me in your store to buy your product and then do this – you are idiots! And welding business people! You give your customers a robotic call in place of REAL SERVICE—- Your phone Robot says to every customer I don’t care enough about you to give me a real person to talk to you – s**** the customer! Some care you give your customers!! . – One I missed the ONE And ONLY call from you I couldn’t get anybody at your company on the phone all day – – – everybody associated with this delivery should be fired.

Why does the app say that there are 96 boxes but I cannot find a single one? Or anyone willing to help me find any of the 96?

Love Home Depot easy shopping 🛒 fair price and good quality.

Great app

I really appreciate that I can see which products are in stock at my local store, the price, reviews and especially where in the store it is located. It saves me time and a lot of aggravation. It also allows me to send other family members to the local Home Depot while I continue to work on my projects. I can affirm first hand that having this functionality in the app has saved Home Depot from losing my business to Online sellers on several occasions. All brick and mortar store chains should endeavor to have similar functionality.

When it’s cold out, it’s warm inside!

I have been buying from Home Depot the day they opened on Long Island in East Meadow . I actually took the day off from work and spent six hours at the store and spent about $1,500.00 on tools . I have been in almost every store on Long Island in the 35 + years they have been here . Each branch I opened up for my company in the last twenty some odd years in N J , Connecticut, Massachusetts and Rhode Island , I bought everything from Home Depot to build the branch offices and warehouse delivery areas .

I'ma not getting many

Does not work... I have the app on my 5th gen iPad. Plse check........ It is working again, AFTER having to reinstall the app...

Love this app so much,that I only shop at Home Depot! It does just about everything! Only complaint is that I can’t print from it And it shows wrong location in a different city!

Will not let me get past “checking for stores”. It states there are not stores in my area, that’s funny, because I can see it across the highway from my office. Even manually putting in the zip doesn’t work. Nice update, you broke it. Thank God the Lowe’s app works.

I logged into my Home Depot acct (which required my login and password). I shopped and found the bathroom vanity that I wanted however when I went to check out, it wanted my CVV number from the back of my Home depot credit card (which is already saved as preferred payment for my acct). I had selected in store pickup where you will require an ID to pickup my order so why after logging into my HD acct with a password do I need to have my CVV for a saved card and for something that you will verify my identity for before I pick it up. Since I didn’t have my HD credit card in my bedroom, where I was logged into shop, I wasn’t able to complete my purchase tonight. You wasted my time and lost an $800 sale I was able to log into my Lowe’s acct with my saved Lowe’s CC and purchase a vanity with ease.

This map is intricate. Very cool.

Great place to find everything you need For inside and outside your home! Customer service is great!

Eve wonder where something is but couldn't find one of the 2 people on the floor to ask? Ask the app. Scan a barcode for price. It works!

If someone can correct me, I will raise my rating for the app

I love Home Depot but your app needs work. Right now it does not allow me to login with our account and I tried just a search with our zip code, then we tried our city and state but each time it said I was entering something wrong and try again. I even just tried the state only nothing same error message. I’ll stick to the website or go to the store. I uninstalled your app FYI.

I went to customer service to look for commercial vinyl tile for one of our stores in the area. The app said Home Depot has 31 boxes in stock. The woman at customer service told me to go look for it in aisle 48. She wouldn’t look it up on her computer and she took another customer before me after I had been waiting and was first in line. Not too happy today.... Signed, A long time customer with a buying history.

Carlos assisted my wife and I at 12:20 on 12/09/2018. He was prompt when asked to provide assistance. His desire to help was genuine and his assistance allowed us to obtain the desired items in a timely manner. He is a testament to quality customer service. Merry Christmas

Like the app, dont know why they make it so tedious to leave reviews. Have to retype email and nickname every time you leave review? Why? And verify on email to get review public. All this stuff should be automatic if you are already logged in he app, such as it is with amazon.

This app has ALWAYS crashed while using the search function. I say, the h*** with it. Move on

Downloaded this app in-store to locate a product (because no one who works here has a clue). Of course, the locator shows 25 in stock at the end of aisle, but no clue as to which aisle. Expected level of info from Home Depot, so I shouldn’t be disappointed. More like disgusted I wasted an hour of driving to come here....

Helps me find what I need. Other apps you have to type exactly the right item or comes up nothing found. This is very helpful

Everytime I do a search the app crashes.....

I like the way the app tells me where in the store to find something. It is not always right, but it usually gets me within an aisle or two. For some reason on my iPad the app crashes every time I try to look at the detail of an item (like a person tends to do if they want more information). As a result, it is almost useless. I was hoping the latest update would fix that, but no.

Home Depot should improve its on line system

Went to app to find aprilaire humidifier filter. It popped up on screen and I clicked on it and it took me different filters and did not even show the aisle.

Special of the day doesn’t work on iPad version

Adding to lists on iphone is not possible (or at least isn’t obvious). Works fine on ipad.

Unable to determine the location of items I need. Store map unreliable.

So H D has a great app for locating items in the store but has no WiFi in the forked River location which means I have to go outside to find what I’m looking for inside the store

I am a licensed contractor and I use Lowe’s and Menards app to check for certain products. I use to use the Home Depot app until it required me to have an account or not be allowed to use it at all and to that all I can say is you must really be doing good if you can afford to turn customers away. I know this is the age of technology but some of us don’t like being forced into it. I’m glad Lowe’s is just happy to let me search through their app with out restrictions.

Unacceptable after a breach to have unsecure payment methods like PayPal and even going as far as turning off  pay in store to push a less secure payment method! Fix this.

Why can we not use the veteran discount online? Lowe’s allow veterans to use the discount online and in the store. Home Depot needs to update theirs practice I just go to Lowe’s.

Got tired of app asking for a review

Bad bad bad

If you have the app downloads your forced to use it when you try to search by web..... Horrible design Not as useful as full web search Only pro is aisle location I would NOT recommend the app Unless they add a ‘would you like to open this in the app?” Choice that every other vendor out there offers... Until then Stay away it’s miserable Ps I still shop the store .... daily even.....but the app is useless

I love this store. The app tells me where to find things in the store. They have a map on the app as well. I wish every store did this same thing.

App says it’s in an isle, but they don’t stock it on line only.

The new update was supposed to improve the iPad user experience. But they took away landscape mode? Bad decision.

Always nice

Online ordering is a nightmare. I had to sign in 3 to 4 times. They won’t deliver they only offer express delivery of $35 down the street from where I live for my item. They want you just to pick it up for free I do not have the capabilities of pick up that’s why I wanted delivery but not at that price!!

This place can’t even answer the phone It takes an hour just to get ahold of someone

I updated the app to latest version and find that iPad landscape mode doesn’t work.

Bring the horizontal mode back!

What were they thinking? Why in the world would you REMOVE landscape mode on the iPad? Big, humongous fail. Oh, and BTW, it’s 2019. It’s time you started accepting Apple Pay, specially after having a breach... Sheesh.

?!?!

I love Home Depot but right now I’m trying to use your website to find shims and I’m struggling. Then you’re review popped up so I only gave it a 1!

Your staff is unable to find an item even though there are 21 listed in your inventory system???? Poor inventory control and even worse inventory management and staff accountability...

I can’t help but praise the cleaning lady at the Home Depot Store in Harrison, ARkansas. She does a fantastic job and I try to tell her this every time she is around. I love to shop with clean surroundings. Someone tell her she is truly appreciated.

How do I meet the requirements

The iPad version of this application routinely crashes when viewing product details. Additionally, if you try to open a deep link from the website, it is intercepted by the application, which would be fine, but the app just dumps you at the homepage of the app vs taking you to the content in the link. It makes it impossible to follow any links to product content when the app is installed.

I love the fact that I could just order items and without having to make a line just stop by and pick it up. It’s very convenient and no time consuming!

I stopped using Lowes App since it wont’ go landscape mode on my iPads. Now Home Depot has done the same thing. It only goes in Portrait Mode. Please fix this problem. Before the update, it would switch over to landscape if you turned your device that way. Now it will not.

Low prices, quality products and the best consumer assistance anyone could ask for bar none.

It doesn’t matter how many times I change my zip code, the app wants to set up my store as another town. It then will tell me I have to change my zip code when I need it delivered to my own home. Worst website ever.

Quit working properly after last update, said I had poor WiFi connection (and didn’t). Dumped app and reloaded, now it says the valid zip code I’m entering isn’t correct and can’t go anywhere in app unless I let you know my location? Yeah, no. I keep trying to give you a chance, HD... back to Lowes.

Forcing users to use iPad on landscape mode only is so annoying.

The new version of the app makes a couple steps forward: -Fills the 2018 iPad Pros edge to edge -Face ID But it makes a huge step back: -No Landscape mode -Just a stretched iPhone UI On a 12.9” iPad Pro this results in everything looking giant and huge amounts of space wasted. I feel like I’ve stepped back a few years in usability. My biggest issue, and the reason for one star, is that I most commonly use this iPad in landscape mode due to its size. I no longer can use the Home Depot app for casual browsing and shopping. I hope that you can add landscape support back soon, and bring a more information dense UI back to the iPad to take advantage of its giant screen.

I’m a general contractor and owner of MacGyver Innovation. Honestly I use this app almost every day no kidding. It keeps my several jobs separate and organized like I said a must have

I used to love this app. Now when searching for bathroom faucets when attempting to view photos the whole app crashes. Very frustrating. Please fix. IPad iOS 12.1.1

Last update doesn’t have landscape mode for ipad! Please don’t go backwards on updates. Please, please fix this asap!!!

It’s not very enjoyable to be asked every other page if you’re “enjoying the app”. It’s actually just annoying.