Stop Shop App Reviews

I love this app but I’m having trouble adding the stop and shop card to my Apple wallet.

Spent 5 minutes trying to sign up only for the app to tell me that the account can’t be created now, please try again later.

If they were designing an app for like the first store to sell flying cars or anti-gravity boots, or some other product that had never been sold before, you could have some compassion for the fact that they were breaking new ground and sort of feeling their way through the best way to help people shop for those sorts of never before sold products. However, in the internet age, S&S management in Holland literally can check out every app, written for every supermarket, in every country in the entire world, while being able to simultaneously draw on the talents of innovative designers from the four corners of the globe, all without having to leave the comfort of their computers, and they put out this piece of cr@p!!!??? I can’t even blame the guys writing the app, because S&S has such a consistent lack of management talent in every customer facing aspect of their USA business. Hello European Headquarters? Amazon and Google wouldn’t be on the verge of forcing a 50% write-down in the value of your USA operations if each visit to your stores wasn’t like taking a trip to the island of rude and lazy misfit employees! The US government isn’t going to step in to save your business while you sit around whining in your socialist welfare state cocoon about how unfair a meritocracy is. Do something! Here’s a pro tip for your stores: load the ice cream in the freezer case before it’s already half melted, and every box won’t have ice crystals all the way through it every summer for more than 10 years running!

When I try to add the card to my Apple wallet I get an error that says “Failed to add card to wallet. There is something wrong with your card.” I wish they would fix this.

Haven’t used it much but the first thing I tried FAILED - Add card to Apple wallet.

I am unable to add my stop and shop card to my wallet. I think the problem is with the new version

Love the update, layout is simple & pleasant looking. Love not needing physical coupons to get deals. Saves a good amount of money.

The new design makes this much easier to use, especially the new ways to manage coupons.

It previously was easy to go to the list format and find an item. Now the list function takes you to the weekly ad page. It is difficult to use on an iPhone. I find the new version very user unfriendly

This newest version forces you to log in again. No Face ID support and the Menu button and other items in the app cuts into the swipe up to go home bar on the iPhone X!

My biggest issue with the app has been that I have to log on maybe once a month. Ever hear of the finger print option? Sup see how the new app is. Looks clean, updated look, many good things to say. Never had s scanning issue for the people that complained. Must be your store had old resisters. I can use the barcode of the wallet to scan.

After the latest update, the add to apple wallet does not work!!

While this app is chock full of useful functions and features , it misses one of the most basic. The ability to search the store for items. How the devs missed this one is beyond me. But for my purposes it makes the spp all but useless.

This new interface is faster and marginally easier to manage. A major defect in the old version was that used coupons did not automatically disappear, and the was no way to manually remove them or mark them as used. Not sure if this has been fixed, but I hope so. The absurdity of this defect is that I automatically add all coupons and, since I don’t know whether any of the 400+ coupons are valid, I simply shop in my usual way and if I happen to buy something for which I have a valid coupon, so much the better. It doesn’t modify my behavior. The loaded coupon search feature doesn’t work. I searched for “Hershey’s” and the icon just spins like it’s looking, but never finds anything. It should find coupons that I have loaded and coupons that I have not loaded. The “refine” feature function also seems to simply generate a spinning icon. So effectively, with nearly 500 coupons loaded I have no way to find a specific coupon, nor know if it is valid. Keep trying.

I was so excited to see that the app had an “all new design” because the old app was absolute trash. Unfortunately, this was one is equally terrible because they did not fix a single one of the issues I listed in my last review. They clearly don’t actually read feedback from app users, nor do they have people who know how to design apps that make sense.

Latest version won’t let you log in.

1, it still logs me out randomly 2, Apple wallet doesn't work

Just updated and after i enter my user name and password I get that annoying screen that says I need to enter my email address to update my account. Well i did that and now cannot get logged in. This was an update?? What’s improved??

Apple Wallet Functionality still does not work. Seriously S&S get your stuff together here. You really should test your apps before pushing them out to public. I will change my rating to a 5 star if you fix this cause all things considered the overall UI is great!

“Unable to create your account at this time. Retry later. “ been trying for six months and still wont create my account.

No way to load all coupons in one click. Won’t add store card to apple wallet. Coupons don’t show they have been used.

Gives some error about invalid card. Please fix. New update: Still can’t add card to Apple wallet.

Terrible interface. Cumbersome to use. Pages don’t load, not informative. Paper coupons say download digital and then coupons don’t show up on app. About to delete app. Also card won’t load to wallet

Entering an existing Stop & Shop card number auto-filled name fields while trying to register for this app. Trouble is, it auto-fills a first initial of first name with a period next to it. The system then rejects the period and prompts to enter a first name — but won’t let you edit the unacceptable entry. So it’s then impossible to continue and register this app without starting all over with a new Stop & Shop number. This app has been out long enough for such bugs to have been worked out. It is unacceptable.

Even after you thought it could not get worse, they prove me wrong! Every update is a step backwards. Today's did nothing new. The shopping list is only good for adding items you select from the circular. That is only the good thing. They used to provide a list of previously purchased items to aid you with your list. I could put together a list in a few minutes. That is gone! They used give you a list of suggested items that they may or not carry in your local store, but that is gone. For example, if you typed in milk, the would give you the different brands, whole, 2%, 1%, or fat free. No more! At one time, once you finished the list, you could ask it to sort the items by isle number. That was great! No more!

After verifying my rewards card was correctly registered within the app loading the digital coupons to my card I followed the restrictions, expirations and items purchased to no avail. Being a glutton for punishment I tried this multiple times with the same results. I even went as far as to question the cashier, customer service department, and manager. I was told the local store has nothing to do with the digital coupons program. I also contacted corporate customer support via the “contact us” link. Which was a waste of more time, providing them with the store number, date and time of purchase along with the items purchased. I was made to feel as if my due diligence was incorrect. I then proceeded to go to ShopRite and join their rewards program. I loaded their digital coupons and it worked perfectly, and to date continues to do so. The bottom line is do not waste your time with this applications since it does not work!!!

This app is non functional / slow and non responsive. I have a list of coupons I can't put on my shopping list??? Delete.

It is nice to have the manufacturer coupons on the app. But very often some work and some don't. Would be nice to have them work consistently.

It keeps telling me to update my store. When I try it says there is an error. 2 weeks later, same error. App is useless.

Concept is great, but it’s been incredibly frustrating to use. Has asked me for my username / password every single time I open it, and has told me I had the incorrect pw every time. Then when I gave up and did the “forgot password” request, I never got the email. It’s also super slow. Tips? Do what you have to programming-wise to handle the load, and build in fingerprint recognition.

While overall app design is wonderful, Here are improvements I would like to see 1. Offline access to stop and shop card.

Here I am trying to check out the specials for the week when I notice that all the coupons I had loaded on my card are gone. They are no longer on my card and they aren’t on the list of coupons available. However, when you look at the digital circular it has the symbol of a digital coupon next to some items. So now all my coupons are gone, my rewards are gone and because it is Sunday there isn’t anyone I can speak to to have this corrected. It is a very big inconvenience. Please try to get this fixed. It isn’t fair.

Every time I open app it states that I need to update my account. It prompts me to enter my email and then it works. Why does it keep asking me for this. Annoying!

Only 30% of the coupons work. Even a s & s worker admitted that it was faulty. She said to try loading the day before a shopping trip, sometimes there's a delay. And still only 30% of the coupons work. They should try copying target's app which works instantly and 95% of the time.

The app is a great idea and we've saved decent $, BUT now our local store requires you to have loaded digital coupons at least 24 hrs prior to coming in to guarantee that they work! We just spent $7+ that we wouldn't have spent otherwise to just now find this out when they've refunded us before when coupons didn't work. Also the loaded coupons don't go away after you've used them, so it clutters your tab and have to remember whether you've used them or not.

After trying at least 5 times over several months to create an account on this app, I get all the way through the form only to get a message that says an account can’t be created at this time. Useless.

Terrible app. Slow and difficult to register. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

This app was clearly programmed in the dark ages. A loyality app that allows you to view the circular and load coupons is so common these days they could have done a cut and paste of the code. But they did not. Most of the functions don't work or only work sporadically. Stop&Shop: for the love of your reputation- THROW THIS OUT AND START OVER. THIS APP IS JUNK!

Accidently deleted my rewards card from my apple wallet and when I tried to re-enter it back into the wallet it keeps prompting me with an error telling me there is something wrong with my card and it does not add to the wallet. Ironically at the same time I get this error message, my screen goes to 100 percent brightness for no apparent reason, then back to normal when I back out of the barcode screen. Using an iPhone 7Plus with latest software. App has a lot of potential but needs much work.

Would love to use this app but I cannot create an account and have tried multiple times. Please fix

Please optimize for iPhone X

Also cannot add my card to iPhone wallet. Says something is wrong with my card.

It’s been like this since the summer. I’d like to shop here, but I can’t. Your system won’t let me create an account! Why do you offer this “set up” as part of the app if you can’t support it?

This is an awesome app. I wish all stores had an app like this. The only problem I find is my Stop & Shop won’t honer the free coupon offers. We always have to get the manager, it’s a pain. Employees need to be taught how the app works. Most never even heard of it.

Used it today for the first time and really liked the savings. However, it's time consuming to search through uncategorized coupons. A sort/filter feature will make the app more usable.

10/28/17 - still haven’t gotten bugs out of shopping list. Whenever I enter item manually I get a message saying it’s too long. Ex: Kellogg’s Raisin Bran. I enter this and it’s rejected. PLEASE FIX!!’ 9/10/17 - can't add items to shopping list that include any description. Ex: "Pepperidge Farm Wheat Bread" won't load because item contains too many characters. Don't the App Developers test the app to make sure it works? Again, when I call with an issue the person I'm speaking with makes it sound like this is the first time the problem has been addressed. They're clueless!! When I called on Aug 31 I was told the App would be updated September 5, 2017. Never happened

I just downloaded the app and it keeps telling me that it can’t register me at this time. I see other users are having the same issue. Please fix. I’d love to use this app.

I have tried using the app for the past 20 minutes tonight and it is not loading at all I am very disappointed

It doesn’t work well on the iPhone X. Can you add a Load All Coupon function to all any new coupon. You can spend a while clicking on each coupon for no reason.

still can’t save rewards card to wallet. Keeps logging user off after certain time. Very inconvenient especially while at store..