Macys App Reviews

I can’t get through a full search without the app crashing which means starting over scrolling through the filtered search again. The only positive thing is that it does recall all the items added to the shopping bag.

So many great deals and great service!

This app is really meant for someone using it on their phone. I prefer to purchase from Macys but this app, and their non-friendly website (limited use on their website for “mobile” devices) forces you to shop elsewhere. I sent in a request for IPad/tablet accommodations but perhaps more need to voice the concern TO the developer/owner of the app to inspire the change. Just like their Holiday slogan “Believe” change will come. Until then, I put my wish out there.

You can’t exchange items online which defeats the purpose of buying something on sale. Additionally, you can’t print off a receipt.

I love my AP I look every day

The app is just constantly crashing every time I click on an item. Also crashed when I tried to create an account.

I used to dread going to the store to buy my Clinique products but it is so easy to buy online. Now I have more time to focus on my business!

very easy to maneuver around Macy’s site. Recommend it for people who are on the go.

Online or in the Stores. Usually shop in Houston. Recently, mid December, spent 3 days shopping at the store in Manhattan, NY. Loved it! But most of the time, I shop Online. The Macy’s app makes it so easy. Macy’s always has everything I want.

I love Macy’s as it has good quality at a reasonable price and I love their sales.

I love Macy’s app it saves me time and is really easy to use!!

Cmmon guys this needs to be fixed. Password option is not working for ios.

It is nice

I waited for my order for December 24 and for some reason I never received it.

I bought this as a gift for my daughter. She loves all things Kate Spade & was very pleased with her Christmas gift.

Navigating through the site is easy. I am able to find all the fashions I love. I am also able to scan clothing in the store to determine the price.

Very comfortable and the size is a true fit, no break in time required

It is super roomy and a wonderful size. Love the color.

Great app Macy’s thank you 😊

I usually find what I need at great prices. Online purchases have been great.

1/2 Star to be honest!!!!! Macy’s used to be the top choice for quality, customer service and shopping with confidence that your items would be shipped/received on time and in great condition......well thanks to globalization and companies trying to squeeze every little penny out of the public to line the pockets of the corporate puppet masters, that reputation has finally been destroyed and I can actually see the day when Macy’s will go the way of ToysRUs and other corporate giants of the past due to mismanagement and greed.....more to come on the reasons why and why I give this dire review

This year I have ordered the majority is Christmas gifts online at Macy’s. Quality merchandise, great sales, and timely shipping to home. Any returns can be handled at the store vs. shipping back.

Love the app. Just wish it had a wait to go back a page. If I click on customer reviews or see more details, it goes to a new page without the ability to go back to the product I was looking at. I have to start my search over. Would give the app five stars if this was corrected.

Your app developers should be commended on their remarkable efforts in successfully updating the app. The enhancements were long overdue, but I am very pleased with the end results. Keep up the good work. Bravo 👏🏼

Love the shirt but it Shrunk in dryer

It’s great, quick and efficient.

This app is awful

I was excited to see Scan and Pay since I use a similar thing at Walmart and love any technology that keeps me from having to pull out a credit card and saves me time. Unfortunately I have found Macy’s Scan and Pay to be a colossal waste of my time and extremely frustrating! I attempted to use it last week at Macy’s in Cumberland Mall in GA and the prices were not ringing up correctly on several of my items, which I removed and added several times after rebooting the app and still not right so I decided to just use it on the item that showed the correct price and it kept saying my card was not accepted, I added another card still same response, checked with my card company but no transaction was rejected. All this wasted a good hour of my time and I could not get the $10 first time user discount because in the end I just had to pay and go the old fashioned way. I even checked out at the Scan and Pay desk and told the lady there of my frustration and she said they did not have any training on it so she could not help me either. That was experience number 1. Experience #2 just came from Macy’s in Kennesaw GA Town Center again tried to use the Scan and Pay and it said not available at this store and then I go to check out and it is a Scan and Pay register! I told the guy that the app would not allow me to Scan and Pay because it said it was not available at this location and he just shrugged and said guess they shouldn’t have the signs up.

Great apps has a few bugs but great functions! Especially like being able to scan items in store!

Great interface! Easy to use

I ordered some stuff before Christmas placing two orders and I think I got a total of 12 different shipments. That makes it very hard to balance your charges when they charge you as each package is shipped out and what a convenience to have to come home and get your package before someone else does. I was going to give it another try to see how it worked but it did the same thing. It will be my last that is for sure.

😍😍😍😍

The price and suns glass

Macy’s advertises that you’ll receive a discount if you download their App. Read the small print because it excludes discounts from every single brand / product I tried to order. Ex: Handbags, Shoes, Accessories, Women’s clothes, Men’s clothes... etc. etc.

I shop there all the time.love it

Great

This was a gift and I haven’t gotten any feedback.

I bought these pants to perform at a function. I usually stay away from white pants because of cellulite, but “OHHHH when I put these pants on!” Ladies, although, I did wear spanx underneath, it wasn’t necessary. They fell perfect and although I’m short, they did not drag. I did need to wear a kitten heel, but they were perfect and looked like I had Taylor-fit trousers on. BRAVO Inc!

This necklace arrived today. It’s just the right size with lots of sparkle. Pendant is SO pretty however, I will replace the chain as it’s quite flimsy. With a better and longer chain it will look beautiful!

When only the best will do you can always count on Macy’s !! From soup to nuts Macy’s always has everything I’m looking for at great price, with the best sales around !!! And if you should ever have a problem with any if your purchases Macy’s customer service department is second to none!! Macy’s does things the right way, the good old fashion way, every time !! Thank you Macy’s !!

I do a lot of online shopping with the app. And I also return stuff too. Very recently my Purchasing History changed. It use to be very accurate with what I purchased and which items I have returned. Please fix and put it back the way it was. I have an iPhone 6s.

Doesn’t let me update my email address when placing an order. Customer service is no help either. Useless

Los mejores

You should guys H&M or Vrai&Gold apps as an example. Wish you the best.

I've enjoyed shopping at Macy's for many years. Often times I can only go in wearing my work clothing, but I've always been treated with respect and professionalism. Very personable employees as well. Macy's products are definitely better than many other businesses. Keep up the good work.

Love the conscience

Do all my shopping from here this is my one stop shopping destination for all my needs . I can very well be Macy’s brand ambassador as I suggest Macy to them for their shopping needs

Great app, no complaints or concerns. Load speed, and customer experience is great!

You can find anything you want at Macy’s I just love it , highly recommend it.

The best!!

Very difficult to use app.

Siempre me cancelan mis órdenes paso tiempo buscando y hago la orden y me mandan el email de confirmación y nunca me manda mi orden checo es estatus de la orden y me entero que me la cancelan 😡😡😡😡😡😡😡

Good prices nice stuff

I order online to ship around the country to grand nieces & nephews, plus I order gifts online for family here at home & pick up at store. Great service & easy shopping.

Perfecta aplicación

All crash probs fixed, really comes in handy for ordering online or finding items in store with the ID numbers

I placed a buy online pickup in store order using the app for the first time and ran into several problems. First, using the app, I did not receive an order confirmation email. Second, the app lagged behind the website in updating the order status. Third, the Ready for Pickup notice did not pickup instructions, which resulted in me waiting in line at the online pickup registers only to be told I needed to go to Fine Jewelry for order pickup. This department was a chaotic scene so I ended up going back to online pickup to complain and someone was finally able to help. No plans to use the app again.

Save money and buy awesome stuff. Love Macy’s and this app makes it so easy.

Good service and my favorite store to Shop online and the store deserve 5 star

Macy’s es una tienda en mi opinión donde podemos encontrar todo lo que necesitas y de muy buena calidad

The app is poorly written. It’s slow, drops items from your cart and the list goes on.

Love the customer service, brands, quality, and price. The stores are always clean and organized! :)

What else can I say?

Macy’s is one of the best departments Store. great Job , well done Thank you ,

We own 6 of these, one in every bed and 2 for the sofa. We love them so much we gifted these to all the teachers this year! Best blanket!!!

Thank you so much 😊 love 💕 my Macy’s App Store 🏬 it totally rocks!!!!!❤️💕💕💕💕🏄‍♀️💕💕💕

I love Macy’s

The app is very easy to use! 🥰

It’s awesome to be able everything you want to wear in one app. 👍🏼💪🏼💯

I am from Southern California and moved to Arkansas earlier this year. I did not realize Macy's was not here, but fortunately for me, I can shop online. It's not quite the same, but it works. Thank you Macy's for being there for me and maybe some day soon you'll come to Arkansas!

I have had a lot of fun shopping at Macy’s this holiday season. The store is bright, the music is fun and the prices are spectacular. My only complaint is the lack of dressing rooms. I have had to drag merchandise throughout the store to just find a place to try on items.

I enjoy the vast selection and am very happy with every item that I’ve purchased.

A must have in life

This app will show items as no longer unavailable when you add to bag but they are actually available when you go the actual site. Horrible app! Just order from the site if you really need to.

Love Macy’s my favorite store...❤️

I am very pleased with my purchase & delivery. Everything I expected & more!! I highly recommend!! ♥️

❤️ shopping at Macy’s so much to look at and touch! Not crowded either!

Buenos especiales ropa y jacket

I find everything I want & need at Macys and at the right price. Oh such good discounts & coupons too. Learn about money back too.

I love Macy's & site ! Forever

I have always loved Macy’s

Store is terribly t***** and unkept! Clothes all over the Floor and damaged merchandise on the racks. This message has gone downhill over the last five years. You do not see any employees cleaning up and putting things back in order. Shopping at target is much more pleasant

Cuando uno quiere ver consumo day by day

My most favorite store to shop at store or online.

I have bought different items very satisfied always shop Macy’s online

Great customer experience. Great buys.

I am waiting for a Answer

Es una magnífica opción para buscar precios! Para tener todo a la mano!!!!!

I Order my a vest almost 4 weeks ago and still haven’t get it. Delivery no good

Macy’s is the most wonderful shopping place ever.best quality, good price and amazing customer care 😍😍😍😍😍keep the good job up 💕💕💕

Why isn’t there an iPad app?

Other app that has 447k ratings at 4.8 stars average. You could develop a free money app that gives away cash, and would it get over 4.2 stars?

This app is unstable.

Online shopping website is awesome

Most of the coupons I get doesn’t apply to the merchandise I usually purchase. Most of them are irrelevant me. Even trying to complete my review is a scam. It doesn’t make posting unfavorable reviews easy!!!!

I love it that I can order online & have sent to my house. The variety is more than what is in the store.

My favorite store!! I love the prices, sales, coupons and most importantly the quality!!! Love It!! Thank you Macy’s!!!

The app have been a great help

Ordered my Christmas presents and paid with my Macy’s card. I’ve made 8 orders in the last 6 months, so I did what I always do. My order went through, and I received an email. 10 days later I have no order, dec 18. I call to check and Macy’s cancelled my order. They say my credit limit on the card wasn’t enough. No one called me, I never got an error message with an option to use my visa. My family will have to get gift cards. I spent 1.5 hrs last night talking to a rep who was supposed to place an order, but she didn’t. Then tonight another hr and the rep said she would call me back and never did. I’ll never shop Macy’s again. They did me wrong and their efforts to fix it were a huge waste of my time.

Ever since the new update I can no longer see my credit account or make payments. It’s very frustrating to have to go find a phone number and listen to all the prompts and remember to actually do it. Why doesn’t the app just work?

👍👍👍👍👍👍👍 Los mejores

Love Macy’s, they have nice clothes etc. and you can shop online 😊

I am always happy with my purchase from Macy’s

I had the pleasure of speaking with Daniel, who helped me in choosing a gift for my daughter. Daniel was simply amazing his attitude towards his work is phenomenal.

Easy to use great prices great discounts great deals

Love scan and pay

Shopping at Macy’s is truly a magical experience with the comfort and warmth of coming home. Macy’s rememberers what Customer service means - everyone is so helpful and friendly.

Maravillosa me encanta tanto me lo quisiera llenar todo a mi casa en especial todos los perfumes jajajaja felices fiestas para todos

I hate this app with a passion. It keeps logging you out, it won't recognize the right password, the organization is un-intuitive and you can't even find where you saved favourite items. This is why I refuse to buy things on Macy's.

Awesome

All day everyday!!!

This is a gorgeous dress for a little girl. However, it’s not a good fit under the arms. It gaps from the halter collar to the bodice. A big gap under the arms. Had to return it. Because of the lining and seam, I couldn’t alter or take it in. And why should I have to on a brand new dress? Otherwise it was perfect.

Amazing people working and men’s fragrance I would like to give them 10 when an excellent customer service always. Mary Ann ,Linda & EVELYN.

This is the worst app I’ve ever had on my phone. My new Macy’s/American express card was hacked and I’ve never even used it. Took eight different phone calls to actually report the theft. App is a mess. Canceled my Macy’s credit card after 36 years, good riddance.

This App is great, easy and a breeze to use.

Excellent Customer Service!

Love the app it is awesome

Too hard to move around in the app. Hard to find things

I use this app all the time! Great for ordering from home, as well as price checking while in the store. Easy way to keep track of coupons and also rewards points.

Love this app!! Betsy simple way to view product and shop and buy what I need

Love the variety of brands & styles in men’s clothing, especially coats, over coats, and rain coats.

For a great store. Wanted to hate Macy’s when they bought Marshall Fields years ago, living in Chicago, but have always received great service from Macy’s!! Love!

I Love shopping At Macy’s . It is my favorite store . Good Quality's . Good service. Thanks For everyone work at Macy’s. And merry Christmas and happy new year.🎄🌹🇺🇸

Love love love

This app keeps getting better and better. Love all the new features- so happy I can view my “in-store” purchases also. Just one thing would be great-please make the “lists” shareable. I wanted to share my wish list for Christmas with my husband but there was not a way to do it seamlessly. Also make lists printable. Thank you

I like Macy’s

I have been a Macy’s shopper for years. However I really don’t care for the latest concept of having so much furniture in the stores. In some areas more furniture, mattresses, than clothing and other household items.

This app is quick and easy, unlike going online, we’re it takes, a long time to sign in.

Love it!

I absolutely love shopping at Macy’s. Just wish boxes for gifts wouldn’t be so hard to get. I love my clothes I buy from Macy’s. They are very good quality and I have them for a long time. Off course the price is always right. I love love the coupons I love going into Macy’s and find treasures. I am not a fan of online shopping the clothes always looks good on the model. I have tried shopping but 70% I returned back to the store. I love to interact with people to have someone friendly help me when I shop. I hope my feedback will help you.

I love macys application it’s amazing to order from my phone.

I love Macy’s... it is a great place to shop you set great quality at a great price i love the sales m....

One of the easiest shopping apps to use ever!!!

yo trate comprar unos "zapatos"y un "tostador"y "cover para cama" pero por tres días no pude realizar las compras .hasta después que se arreglo el problema ya las rebajas ya estaban a precio más alto. que pena, ya anteriormente avía comprado en línea y estaba todo bien pero esta última vez no fue así ya pasaron las ofertas.

I’ve been using this app for a bit now and it’s been a pretty bad experience. I had made a payment for the credit card and it doesn’t change the current balance, it just stays on what I already owe. Another thing is that when I sign into the credit card part it takes a really long time to process, sometimes even taking more than 5 minutes just for the screen to load up what it is that I want to see on the credit part.

I love the total store make over ! It’s a beautiful place to shop.

Me encanta Macy’s porque aquí puedo encontrar todo lo que necesito.

Love this app!! Love shopping here!! They make it so easy to shop & return!!

This onesie is perfect for relaxing while you watch Hallmark movies all day! They’re soft and warm... not too hot like the flannel ones I’ve tried!

My packages were not delivered but lost both times I called the assistant had such a thick accent I could not make myself clear or understand them. It was a very frustrating experience .

Love the new bottom navigation- looks great and makes it easy to shop.

User friendly application

I just ordered 2 pair of Guess Ankle Boots with Faux fur size 11. They resemble Uggs boots. Love these boots they are cozy comfortable and stylish they fit well too with room for thick socks.

They say it’s a sweatshirt it’s paper thin and it came all wrinkled very disappointed

For the past two weeks, Every time I put something in my cart and continue to shop, the item disappears from my cart. I can’t get my account, check my orders or even my rewards. All it says is “We’ve run into technical difficulties” What’s going on Macy’s?

I think they do an excellent job.

Great selection, competitive price, and free shipping specials!

With the latest update, I can no longer access my shopping bag so I can’t buy stuff!!!!!!! I have an iPhone 6s. **UPDATE: A software update for iPhones came through (12.1.1) and fixed my problems with the app. ** ***ANOTHER UPDATE: Crap!!! It’s not fixed. Shopping bag SPINS and SPINS. I CAN’T BUY STUFF !!!! ***

Difficult to simply leave cart and return to exact place I was shopping. There needs to be an arrow back from every page in the mobile app. Clicking through each garment in one’s cart may enlarge or diminish the numbers of garments appearing in one’s search. I had a very limiting search entered-women’s, regular, size 4, cashmere, 40% off and more and found many more options by clicking through each garment in my cart. It was frustrating! I want to see them all and then choose. Secondly, it is deceiving to have the final price list below the sweaters in my cart, e.g., but have the discounts applied to other garments, but not showing its final price! It does not show it in the cart, either! It only shows the totals. That is a HUGE error in the app!! I removed hundreds of dollars of items from my cart trying to figure out the ACTUAL FINAL SALE PRICE OF EACH ITEM REMAINING! You need to fix that ASAP as I’m not likely to use the mobile app until you do. It’s too frustrating!

I like the idea of being able to check out through the app while I am in the store - but so far it hasn’t worked perfectly. One problem: the additional discount available for a Bronze card holder does not appear when I tried to use the app. Either it is not available or it is not easily found. 2nd problem: when I scanned an item yesterday, the description was for an entirely different item (although the original price and sale price was correct). And again I noticed that I couldn’t find a place to get the additional 20% off by using a code. I have attempted this four times now...and have ended up checking out through a clerk. Thank you for your attention.

This is a easy way to order without having to go to the store.

I like everything about this app. Not related to the site, but a lot of shirts I like are too small :( Cool app

Easiest app to use

This is my favorite shopping app because you can find excellent bargains all year long.

Macy’s is my go to store. They have fair pricing and quality merchandise. 100%Macy’s firl😀

My card doesn’t work when I try to make on line purchases. Every time I want to buy something I have to make a phone call . I’m on hold for a long time....... it’s a pain in the neck. I love Macy’s but ordering online should be easier.

Me encanta sus especiales , las marcas que ofrecen ... Macys es única...

Macy’s is my happy place! I love the stores and the website.

Order was shipped to incorrect store and it took three phones calls and social media reach out to get a refund in process for order. Spoke with three different people, before the 4th person was able to help by offering a refund weeks after my original purchase. This is why I will stick with Nordstrom. I made a mistake trying something new with Macy’s.

Mercy’s es la tienda favorite de mis sueños fabulosos quisiera tener muchas 💵💰comprar todos 😉😊❤️

The app has amazing features but for some reason when I try to access my account or see my credit card balance, it takes a long time to load. It gets to the point where I just close out of the app completed. It also does the same thing when I try to place an order. It’s frustrating.

I love the Macy's app and use it all the time. Easy to navigate and filter items. So true!

Macy’s is my one stop shop. I shop every thing from Macy’s ... be it home .. kitchen .. bed... cosmetics... outfits ... I always find what I am looking for

North Star Mall, San Antonio, Tx- Sales associate Roy was not trained on how to assist me while checking out as a BRONZE Reward member. Finally we got assurance from a manager named Maria, who walked him thru. When I showed Maria the price if my item shown on Macys.com was not the price as she rung it up. We went back and forth, she made me feel like I was presenting her a fraudulent picture, WEB ID for the item. I was showing her the price on the Macy’s app and then went directly to macys.com. Her tone was very condescending and rather disrespectful. I never had this type of issue showing product pricing on the app vs the store price and the app/online price was honored with no problem. Eventually she honored the price, but closed the sale saying “be aware that this is a courtesy, any Macy’s manager would have done the same”. I was floored and would hate to think she was racially profiling me. Not to mention she borderline badgered me to apply for a Macy’s card, which I declined three times. As much as I love shopping at Macy’s, this experience put a bad taste in my mouth.

Always my favorite store!!!!❤️

I job online a lot but have never had such a worst problem as this. I placed an order on Black Friday (18 items). I typed the address in but their system grabbed my old address from 4 yrs ago. When I got my confirmation I immediately called and the customer service rep said no problem she changed it and it would go to the correct address. 2 days later part of my order was shipped to wrong address, so again I called in and the customer service rep again said don’t worry I’ll return the order and reorder but 2’of the items were not available. So she quickly ordered a different coach bag for me. So again thinking it was all taking care of. She only reorder 5 items... which I got- not Coach bag(major Xmas present for my daughter-in-law). So I called in asked to speak to the supervisor and she tried to talk me out of talking to a supervisor. I said you are only making me madder so just put them on. After 30 mins of waiting s guy gets on and tries to pretend to be the supervisor but admits he’s not. So after I said put the supervisor on he hung up on me. I called again and went thru that experience again but this time I got a nice girl that lied and said she was the supervisor and after working on the order for a half hour made a bigger mess. Told me at the end she was just a customer service rep. So again I waited and it was still messed up. So again I called in to talk to a supervisor and went thru a bunch of garbage before this time I actually got a real supervisor. She spend a bunch of time reordering everything. One shirt was sold out and I didn’t care as long as I got the coach purse. She said it was ordered and she guaranteed I would have it by the following Tuesday and she was putting a rush on order. Well I said ok cause I’m leaving in a week to go away for Christmas. Guess what? She never ordered the Coach purse even after she confirmed it was available and never put the rush on packages. I was notified my packages are being delivered on Friday not Tuesday and I will have already left. I don’t know where Macy gets their help but it’s extremely poor customer service. Not to say my credit card account is sooo messed up. I have been charged for orders I never got and tax that is against the law for them to charge me since I live in a no sales tax state. And a course the service rep and the supervisor both promised to refund and that never happened. All I care about is getting my order and then trying to get my charge account taking care of. I would expect more out of Macy’s sooo sad. They have never even offered to me anything for all my trouble. Nordstrom’s has Macy beat with customer service hands down. Even Target does too. Last year I ordered Glasses from Target and they came broken. They immediately sent me a gift certificate for my trouble. With retail stores having problems staying a float you would think they would give better customer service with the customers they have. I should of gone thru Amazon, at least I would had my order in 2’days right. Macy you deserve a minus -5 star rating. When did your customer service become so bad?

Thanks you for convince 🤗

Have updated frequently easy to use

Very easy to view items, save you items when ready to order

I went to the store yesterday looking for some snickers, and left with snickers, parfumerie, clothing. I am crazy for Macy’s

For registers at the desk and only two people manning them, frustrating

Not so good for gifts! I just bought an item to ship to a family member, but wasn’t given a choice of adding gift wrapping or even a card. I had to text the person and say, “Hey, when a package arrives from Macy’s, it’s from me!” The web site has available gift wrapping, so the app should too.

Well crafted app

Love love Macy’s app! Truly convenient (:

I am upset three items are the wrong size and $6 a box is ridiculous and you get mo gifts boxes after spending tons of money ! And I could not use my card on family and friends day and waited hours on the phone only to be disconnected so I used my Macy’s American Express account on some items! I received delicate ornaments wrapped poorly no boxes for the ornaments which is bad customer service, one item is chipped. Macy’s is no longer a high end store last year they ran out of bags and boxes in early December. I am disappointed and waited for a long time to receive packages. Last year my nephew could not return his shirt that was embarrassing they said they don’t sell!!!! I bought 4 online and I asked for gift receipts and none this year or last ! I am not talking a few hundreds of dollars. Macy’s was always a great place to shop!! Next year I won’t use Macy’s I would rather go to blooming dales, kohl’s or any store rather then be put through this two years and last year s***** me bought the $6 boxes and they were short 3!!! Unbelievable now I’m forced to return the wrong sizes not my mistake I checked and get boxes if they have them! I’ll bring my own bag

I love this app ! It’s soo easy to view my Macy’s Credit card on there, and the interface is smooth !!

Easy to use and saves me a lot of time and frustration when I am at the store. Most of the time there are not enough sales people around.

Spent almost half a day at my local Macys spent more than I should have, but worth every penny . Thanks Macys & happy holidays.

My husband loves this coat because it’s stylish and trendy but I am a little disappointed because the black didn’t come with a white collar as advertised.

I have ordered several Weighted blankets this season they feel so nice and are wrapped up under tree fir Christmas presents. Kids and grandkids will be very excited m

The website makes shopping easy. Hassle free returns at the local Macy's is icing on the cake.

Just received it open the package nothing of the color I thought they were going to be from what I saw online I would love to return them also the coach purse I bought has smudge on it I need to return that also please send me a return label

Love Macy’s. Clothes well worth it.

Slow shipping

Love it

Makes it easy to find sales & coupons and also recommends products you might like. I’ve shopped more than I cared to with this app but I love it. Macy’s is my favorite.

I love shopping at Macys especially when they have things I want on sale! Great price! Great customer service! Excellent quality products!

High quality products, great customer service, great coupons and savings, amazing online deals and service. My favorite place to shop year round.

The app constantly says that an item must be removed because ‘it is no longer available’. Doesn’t matter which item. You place an order for more than one item and it keeps happening.

The app works great while on the Macy’s WiFi at the store . It’s easy to use. The scan and pay feature will be a time saver.

It's a good app to order from home or check prices while in store. BUT if you buy something while in store and try to pay from app, common sense would tell you that you don't need to stand in line at the check out counter. You works be wrong!! You still have to stand in line!!! The clerks apparently have to change screens and is harder for them to verify your purchase than simply check out. The scanners don't really work. And the SCAN AND PAY machines are non-existent!!!!

Only Macy’s have unique dresses if you really want designs that are not common come and shop at Macy’s

I had bronze points until today i thought until 12 am it's 11:40 i was going to buy stuff and now i don't have the money points which don't think it's fair other than that everything was OK

Great choices, great store! Always have success either Florida or California.by Mail has always been on time! Thank you!

I am handicapped, so I thoroughly enjoy Macy’s specials and the on-line system. All these things make shopping so easy for me. There are times when I return a few things, but Macy’s makes it so easy. Thank you Macy’s, it’s easy to rate you high!

Coupons are on select items!!!! This is ridiculous

I love Macy’s I just don’t understand the star program? Spent a lot of money but still bronze! I guess you have to use THERE CREDIT CARD 🤩

Nothing but trouble! Cannot use scan and go - CC never goes through! Deleted app and left over $200.00 in merchandise at store. Went to Dillards instead.

Please have st least 3-5 images per item

Pretty surprised to see that on Black Friday this app will not process my payment and place my order. Couldn’t do this from 12am to all the way 12pm. Had to call customer support number to place my order.

I AM IN THE STORE

I have shopped Macy’s with my Mom and Grandmother when I was a small child in NY City. To this day I have always had a great time shopping whether it be in store or online best products always happy with everything I’ve purchased. “I love My Macy’s”

You have to update this app every 2 weeks need to make it where you only have to at least once every three to six months

I always process payment via app, newest update WILL NOT let you process, keeps asking to “add card” which I do, then prompts I already added my card, but will not process payment. Help section is worthless, still doesn’t work. Beyond frustrating..... If I could give less than one star I would. Worst update ever.

I downloaded this app after seeing that new app users get 25% off. I added my items into my cart... and no 25% off anywhere. I even tried removing other coupons and checking my email to see if they sent me something. The copy didn’t say this excluded people who already had a Macy’s log in, but that’s the only thing I can think of. Really upsetting as misleading. That would’ve saved me a lot of money. Macy’s app developers- please address this!

I frequently shop with macys app and I loved everything about it but face ID feature does not work. I recently got a new iphone and I shouln’t have enabled face ID feature because it freezes all the time and won’t let me proceed.

AMO hacer shopping en Macy’S Todo lo que compro por online llega bien rápido buen servicio lo recomiendo mucho....le doy cinco estrellas 🌟🌟🌟🌟🌟👍

I use a password manager. What do you mean I can’t copy paste my password? I can’t even double click the home button to manually enter my password? Please, tell me WHY?

It’s unfortunate since Black Friday is here. I tried everything to view it horizontal but ultimately had to delete.

So, I’ve used this app for many years now. Up until the last several months I’ve always had a very pleasant experience shopping via the Macy’s app. However recently more and more it seems to be problematic. Firstly, I noticed that my “bag” was empty even though I had just place a couple of items in it. This continues to be an issue. More recently, anything I try to do(other than browse), meaning anything to do with purchases, adding to bag, or my account info just leaves me with an error message of some kind or another. Of the things to deal with today this is SMALL, but it’d be nice to have the app work the way it once did.

It’s not working , I cannot add items to my list or my bag

Muy buena y cómoda la aplicación

As u click on store mode app crashes.......horrible app macys can do better.......update November 11, 2018 still ain’t working right

Love this app!

You can’t unsubscribe from this app. I’ve tried to unsubscribe over 15 times but I keep getting promotional emails from it.

For the designs of the different brands, the quality and good style of the clothes

The good deal thanks a lot, I like to buy at Macy’s

Excellent service. Love it

Haven’t had time to shop Macy’s. I am loving the app! Easy to navigate,great sales! Overall time not wasted! Some apps are More frustrating then in store shopping when busy. Great job! Thank you, Desirée Scaldeferri

How come there is no address and no map of Macy’s locations on the new app ? It’s very inconvenient ,thank you !

Every time I log into this app I have to update it. Every single time. That is the only thing that’s annoying with this app. Otherwise would get a better rating but updating it every time is annoying

I have shopped at Macy’s for years, and I love it! My favorite store!

I really don’t understand the need for an update every week !!!! How is a multimillion dollar company an able to have a proper app we out the need to have an update every week !!!! I really need an explanation

Ordered on Saturday arrived Monday. Keep it up Macy’s!

I love how easy it is to use the app & I’ve never experienced any problems with it. I can easily access my account & saved items on my list.

Hard to browse for an item in a collection and sort by price because the whole collection shows up with a range of prices.

Trying to put my password in and number field not working. How can you be expected to purchase an item if you can’t get in. Please fix it ASAP.

I scanned few bar codes while at store so I could go home and online the piece as size wasn’t available at store. Now clicking on recent scans isn’t working. Please fix it

I don’t like being forced to update the app when I’m on a shopping mission! It’s sooo annoying!

Excelente cada precio

they show 25%off on signing in the appbut they don’t give...i am going to delete thid i just download it yesterday now m deleting

when I download the app. There is no 25% promotion code, I call to Macy, someone give me the code and told me I can use it for item with original price without any offer or sale. I try couple time, this code is useless, even complained with customer service, they keep BS and find excuse.

I feel that Macy’s should have some sort of notification mechanism to send alerts to customer who have added an item to their list and if there is a price change on that item.

Very bad

I will love to write a review once I have my table.

Every single time i try to open it for the passed 3-4 months it just either freezes or shuts down on its own!!! So aggravated

Had been frustrated by not being able to pay using apple wallet. The new Macy’s app update allows you to scan and pay at the same time. Used it last week in the store (the manager had to teach the staff how to accept my payment), and it worked like a charm. Smart move on Macy’s part to keep payment in the app. It was worth the wait. Thanks

I had been waiting anxiously for a Delivery of A Necklace and Bracelet and I was told they would be here on Nov 5th. Oddly enough they delivered on Nov 4th at 2:30 am and left on my Front Porch in the Middle of the Night according to the email confirmation! Unfortunately when I was drinking Coffee Sunday Morning and saw my Email I rushed to the front door and found nothing but my doormat! My ring doorbell was broken on Halloween by some kids....so I can’t see who might of taken it. Please use better Delivery Service.

I love that I can shop online for Macy’s since we don’t have one anywhere near us. I often order Michael kits at a much cheaper price for myself, and gifts for my sister and friend....I’ve saved so much in the last year I downloaded the app!

There are so many online shops which are very comfortable and user friendly to shop, like Walmart, target and amazon. But Macy's is not comfortable. They take the orders and cancel it automatically because they cannot verified users Macy's account. Where as email, contact number all I provided and getting there marketing messages continuously, online call couldn’t even help 😡

Good app, please allow copying shipment tracking number so we can track it from carriers apps! Thanks

I love shopping at Macy's for quality products and superb values.

I have a iPhone 10. The minute I got this new phone I can no longer shop on the Macy’s ap. I put something in my cart, continue shopping and it says my cart is empty. It’s extremely frustrating as it has been going on for months. I cannot buy my Christmas gifts from Macy’s this year because I refuse to shop in the internet browser it is extremely inconvenient as I don’t want to ha e to keep entering my login info. I have sent multiple emails to Macy’s with no response.

It’s convient and easy to pick up beautiful bag

ASI es

After 20 mins of trying to talk to technical support. I was finally informed that this app is not compatible with my iPhone XS Max. Very upset with customer Customer service representative for trying to make it sound like it was my fault and asking me to try different things even after I had already told him he still didn’t quite understand what I was asking and took him way too long to transfer me to technical support. Very upsetting

Managing shopping bag is difficult without the ability to select multiple items to delete or swipe to delete. App freezes after every change.

So sorry you are not having Alfred Dunner any more. My favorite brand of clothes. Always good and cheerful service.

I don’t like the fact that we can’t get on the website if we don’t update because they made changes to it..We shouldn’t have to update if we don’t want to

I love this app EXCEPT I can’t rotate the display to view it in landscape mode. For my comfort, and due to the stability function of my tablet cover, I prefer to use it in landscape position (long-ways). I think I would shop more, definitely browse more, if I could use it that way. Am I the only person that feels this way?!

Love the fact i can choose what I want to see

We love shopping at Macy

Everything seemed ok at first. Then 2 weeks after I placed my order, you had canceled it without an explanation! I called customer service, and while trying to help me they’d ERASED my shopping list!!!! I mean. come on! It’s very frustrating when you have to spend hours reordering the same item many many times! Please figure it out.

This app used to be great but now you are unable to log in and pay your bills. Happened on both mine and my husbands accounts. Hello late fees since we have to go in to the store now to make our payment.

a pretty good app but extremely overwhelming and it’s challenging to find what you’re looking for

I love the app, very easy to use. Just one problem though: when reading the product reviews, it always scroll me back to the beginning which is really annoying. Please fix it.

Very good set up.

Yes I can’t pay the bill on this app or they make it so difficult to find in order to charge you a late fee. No wonder their sales are down. And what’s with the show department layout like a Payless store. I want customer service. Bring it back!

Having a Macy’s moment! Love Macys more than ever with quick checkout online. Macy you make my day. Xo.

Landscape Mode not working on iPad

I know the stores are closing and we are now 5 hours to the nearest Macy Store. I hope you continue on line. I can’t believe a whole generation can eliminate going to a store and touching and feeling and trying on products! Hang in their Macy’s!

I could never see my statement nor do any payments

I love them! They feel great on very comfortable. I bought them for the gym. I actually wore them out for the evening first with a nice top and looked great. Good product Pat

I ordered a pair of shoes that were pending for a week just for them to be canceled. Annoyed is an understatement and it’s not the first time.

Easy to find stuff and quick checkout

Literally has endless search options.... even things I didn’t know that Macys’ sold!

I have never been able to place an order online at Macy’s.com or using the Macy’s app without either my credit card or gift card being rejected. This inability to verify online that my payment has been accepted and my order successfully completed always necessitates a phone call to customer service, in the latest instance at 1:00 in the morning. Fortunately, Macy’s has customer service available 24 hours, and my latest issue was quickly resolved. I think that the software has bugs that need serious attention. On a positive note, the merchandise that I ordered arrived by the time promised and was exactly what I had ordered.

I’ve been a MACY’S customer forever. Last year I was a GOLD CARD. Why do I not receive these discount offers in the mail?????? SINCERELY HEIDI BLAIS’GRANT Now with this new. App, NOTHING WORKS, CANNOT SHOP!!!!! FRUSTRATING IRRITATING RIDICULOUS, SHALL I CHANGE TO A DIFFERENT STORE???

Ordered petite large sweaters. Received sweaters with large tag sewn into neckline of sweaters. Also had price tag with large on the tag. Had 2 out of the 4 with a black tag looped through the neckline with petite on them. They measure Large. My bill shows petite large. They will be returned.

So lame. It’s 2019

Thank you Macy’s for being so great Great customer service

Helpful app for easy Macy’s shopping!

Everything is intact, delivery very quick. Convenient!

I love Macys app. Quick and easy access to my account, without the hassle of signing in.

Every time I try to use the app or the website I keep receiving messages that something went wrong or that there was an error. This is the worst shopping experience I have ever had as this has been going in for weeks.

I’ve been trying all day to complete my purchase and the red wheel just keeps going around and around I even went to the store to see if they had the same since I ordered it it said not my size so I’m stuck to dealing with the wheel going around and around not except them please fix your website

I like the Macy’s app, especially the extensive filtering feature. However, quite often when I’m scrolling down through customer reviews, I’ll be bounced back to the beginning. This is a time-waster for me.

Been trying for several weeks to set up and make payments through the app and all I get is a spinning wheel. Not a big fan of writing checks and mailing payments in.

I just attempted to make a purchase on the website. It kept sending me in circles with the pay pal payment and wouldn’t allow me to use Apple Pay. The whole process took me less than 5 minutes on the app, And I got 25% off!

Very easy to use. Pay bill and scan merchandise all in one app.

Macy’s is an American icon and was immortalized in Miracle in 34th Street and has been around since 1858. I was in Macy’s in New York City in 1979 and immediately fell in love. I love your store and products! Thank you Macy’s you are the best!!

Keep the good job

Love macys my favorite store goid quality and nest prices ever 💓

Easy to use

Ok but lost the ability to filter discount / % off, which is a key feature.

You can self check out from your phone at the store and link payment cards

Got reasonable prices could be better though

Ability to filter by % of discount of discount was a feature I use and need. They removed it without documenting that they were removing that important feature.

Me encantaba comprar por internet pero a los residentes de Puerto Rico le están cobrando unos cargos extras que YO no estoy dispuesta a pagar, así que deje de comprar por internet.

Nice

I love them. I buy them every year.

Search items using picture and scanner works super fast. Great service and super fast app. Only shipping is slow rest is the best 👍🏻 love u macys.

I’m in love with this app!

So... I want to start off by saying that I am personally a fan of Macy’s and the its clothing quality and style. I am almost always satisfied after taking a trip to any of the many stores. I was really exited to get the app because I am a major online shopper and was looking for a few things in particular that I had seen in one of the stores, but didn’t have the time to go and get. But as soon as I opened the app, I found that it was quite badly organized with overwhelming amounts of options in one place. I simply found that there were a lot of other stores that are much more easily navigable... Oh! And those items I said that I saw in store and was hoping to find online? It took several days for me to actually find them (some in categories I don’t even believe they belong in...). And I have friends with similar issues. Overall — though I know I basically complained this whole time — I actually would recommend the app. I mean, I found what I was looking for eventually.... But I think that if you seriously need to find something, its best if you have time to go to the store. Macy’s has great clothing — just not the best app.

Great prices and nice clothes. Favorite store of mine!

I love using the app! I find what I am looking for very easily, I can apply my coupons directly, and if something doesn’t fit...then I can go to the store and exchange it. Love me some Macy’s shopping!!

Macy’s has always been our “go to” for all our special occasions, Christmas, Birthday & Wedding gifts. Things for our home and even the furniture!! The quality of products and customer service, over the 5O+ yrs we’ve been account holders & patrons, has always been superb! We hope that never changes!!

Never complete login process.

I’m trying to find something for my son’s wedding.

Great app! Easy to navigate with great other features. Best feature is the scanner.

I love this coat. It is so cozy and lightweight and the color is fantastic!

My family and I very much enjoy shopping your store. Good product and wide variety of selection on product thru out your store. Only one problem we’ve had there very often is getting clerks in to help you mostly. Also when you do get help their that pleasant ringing you up. But will always still shop Macy’s bc it’s a great store!!

I love Macys and I love this app

Very difficult to return non transportable merchandise.

I love, love, love the app. I love the ease and convenience of being able to make my payments the day it’s due. I love that upon checking out it tells me which discounts are The highest so I don’t have to figure it out myself. It’s a great app. Thank you

Tried to add to bag& could not

Beauty66 jimmy