Lowes Home Improvement App Reviews

This used to be one of my favorite apps. Unfortunately, as of a few weeks ago it logs me out of my account every single time I close it. Since I use the app frequently while in the store, this is incredibly frustrating.

Since the last update every time I open the app I have to sign in. Before it was setup for fingerprint scanner but now when I select that feature after I sign in I still have to type a password the next time. Kinda aggravating and will result in me using the app less and less moving forward unless it gets fixed.

Searching in the app is garbage and you have to login every time you open the app. It’s pretty annoying and wasn’t an issue until the recent update. Other than that, it’s not bad.

I have always enjoyed brick and mortar applications. Quick access to advertising, and inventory stock. However over the last few years Lowe’s search engine has really become quite disappointing. For instance I was looking for 6 inch screws, and the first thing that popped up was light bulbs. Yes they were 6 inches long and yes they screw in but really is that what I was looking. The location portion needs drastic work as well. I travel for work and a lot of Lowe’s have different layouts as they should, but the application doesn’t always match the layout. If you’re traveling and all you need is one simple thing having a map that actually layouts the store and products would be fantastic.

Can not remove items from quick list. Receive “internal error” when attempting

I can not hear any of the videos on the items. Bring back the store’s map please. Can a special comment field be added when purchasing online? Thanks

The app doesn’t accurately tell you where items are in the store. It gave me an isle and bin number that didn’t exist.

Everything is moved on purchase page and app just reads every inquiry on my account history as a error.

Update 12/08/18: This app needs improvement. If Lowe's would re-design it so you can clear your search history and share products this app would be great. The developers need to take a look at Home Depot's app and design it similar to their app. The developers also need to enable TouchID or make it so that the app doesn’t time out and require you to login with your username and password each time you open it.

Worst purchase history function! Please look at Walmart's fall 2018 release and learn something! These guys build all the infrastructure to tease the customer. I want to repurchase the same item I bought a year ago. Can I search on my purchase history? No. Lowes expects their customers to manually open each invoice and look at every line item in order to find the items I've already purchased and wish to purchase again. Infuriating.

I don’t know why this app doesn’t have a higher rating, as far as store-branded shopping apps go I think this one is great! It’s way easier to use than the website and the scan product function is phenomenal to use in store to check pricing. It also tells you the in-store location of an item if you look it up through search so you don’t have to hunt things down blindly.

Horizontal view for iPad, please.

Over the app is good, needs better search. Can’t search only clearance items.

Only problem I have with this app is whenever I sign in it changes my home store. Sometimes to a different state.

Needs iPad support . . . I mean it is 2018 right?

Great examples and ways to use items that can make your home a better place to be!

Stop asking me to verify my account info. If I want to log in, I will.

I did enjoy using this app. But there are two issues that need to be addressed. Wi-Fi needs improvement. Always having problems connecting while in the store. And when I am able to connect the speed is extremely slow. My cellular data speed is 50 times faster than your Wi-Fi I see other reviews with the same issue. It makes it hard to use your app while in your store. I do not get a good cellular signal while inside your store so I try to use your Wi-Fi The other issue is the in store map location. The app used to show a map of where the item is located. Now it doesn’t AND the aisle numbers have changed on your app and they are WRONG. I looked up an item and it said aisle 98. Aisle 50 is the highest number in that store. Store #35 is the store I am talking about. Someone needs to wake up and join the rest of the world. You have the potential of having a great app but you need to fix your store Wi-Fi speed and connection issues along with your item locations and in store maps. The later used to work great. Not anymore.

Lowe’s should also add deal of the day widget like Home Depot has done

I find it so easy to use Lowe’s site to find information, etc. I like the veteran discount and the friendly of the crew in whatever state I’m in. I also enjoy looking at my shopping history as I get older, I don’t remember when!! Thanks for being there.

This would be a really great app if it were formatted for the iPad also. I know a lot of people carry the iPad everywhere they go so it would be nice if it was formatted to fit the screen. I’m currently looking at a screen on the 10.5 Pro and the app is about the size of the iPhone lol. You really need to catch up with the competition.

Received an email that my order was ready. No one appeared to be working, not even the two employees standing behind the counter who said they were off the clock. Took over 20 minutes. Would have been faster to get it myself and go through regular check out. Ridiculous experience. May not ever shop there again.

I used my phone and the app to order all the time. Sometime in the last month there is now a glitch that will not let me use a Saved Address. When I got to add a “New” address it gives me an error of “Oops sorry can’t do that.” If I check out as a guest there is no issue, but I don’t get free shipping like I do when I’m logged into my account. Get it together Lowe’s!

Very user friendly but doesn’t show item’s location in the store.

I always get an “internal service error” but is a decent app when it actually works

This app is the worst. It gets stuck in searches and doesn’t refresh to reflect how you want the page sorted etc.

I called this store on El Capitan to inquire as to their hours on Thanksgiving because they had an item I wanted and it showed on sale 11/22-23/18. The lady told me they were closed but I could come in and she would get a manager to override the price. So I did. NOT!! When I got there and asked they looked at me as if I had 2 heads and went to ask the manager, Mary. She said no, she would not override. SERIOUSLY!!! What a way to out do the competition. Customer Service is non existent at this store. Liars and Losers.

Unable to make an order after several tries. The new address button was selected and it would not let me select my home address. So I added my home address again and it still would not let me submit my order. It just hung up. I just turned it off. Surely your software engineers are better than this. What did they get paid for?

Why using the Home Depot app, you can look something up and find out exactly where it is, and the Lowe’s app will tell you where it’s supposed to be but never is. This has happened to me multiple times in different states. Needs to be updated whenever something gets moved.

On-line check out down for maintenance on Black Friday???

Barcode reader never is able to scan a receipt, I always have to manually enter it

Good app for the most part. I like the quick list option. But when ever I try to open the weekly ad it won’t load half of the pages and it won’t expand so I can at least see what’s on the pages.

I now have to sign into the app using my password every time I open it. Please make an option to stay signed in, or use a fingerprint to sign in. It used to keep e signed in, which was great. Thanks.

When checking out the app hangs and does nothing. I closed the app and re-launched it, tap on Cart and it’s now a blank white screen.

Please include store maps ... it’s nice that you include location of items within the app, but that’s not useful if you don’t know where that is in the store. Also ... the “app support” link simply goes to the Lowes.com website ... in other words ... there is no app support. Otherwise, a nice app.

I like Lowe’s and wanted to like this app but you all need to invest in a real app developer. You’re a publicly traded company - start acting like one. First off periodically erasing a shopping cart for users not logged in is a TERRIBLE business decision. Probably time to start living in a post-Amazon world. Second the list functionality is a nightmare - literally no idea how to add things to the list I’ve created either in the lists themselves OR as a “save for later” option in the item listing. I could look it up but my point is your list function is so counterintuitive that I have to LOOK IT UP on the interwebs for guidance lol. Lastly the search functionality is a real mixed bag. Whenever “two gallon watering can” takes you to paint, might be time to stop using Netscape Navigator or whatever off-brand search you’re using. Sometimes searches for products you carry, using verbatim search terms just takes me to the home page. Anyway I’m sure there’s a lot to like too but right out of the shoot it seems like a point of differentiation from Home Depot or Amazon - and not in the good way.

It always bewilders me to patronize a store and I receive attitude when trying to buy something. Thankfully it doesn’t happen all that much. I usually share both positive and negative experiences with reviews. Today I went to the Airport Hwy, Holland OH location Lowes to purchase a new range. Without going into a bunch of detail I found the one I wanted. Checked online and found it $200 cheaper at a store 50mi away. I checked their price match guarantee and found several employees trying to interpret 1-2 sentences in their own way trying to get out of price matching. First I was told it had to be a local store. Second I was told it had to be a brick n mortar store. Third, believe it or not, I was told it had to be a competitor.(no kidding) Their price match policy reads “Applies to local or online retail total competitor prices.......” I read it in their weekly ad as I stood for 1 hour patiently while 5-6 people debated who appeared to not ever had been trained in this area. Finally an assistant Mgr, I believe Troy, came up sharing more attitude. I calmly told him, look I wasn’t trying to be difficult and had never requested a price match with Lowes before. He again tried to tell me it stated the store had to be local. I again pointed to their policy. I suppose I could have asked if he understood plain English but again remained polite. Clearly he did not have a clue as to what their policy was as he stated “I don’t match certain online companies.” Not providing a reason as to why but in his kingdom his opinion overruled corporate obviously. No where in their price match guarantee does it state they won’t match Amazon, Sears or Ed’s Appliances. Since at this point my head was hurting trying to take in all of the BS trying to be spoon fed me, I simply left. I remain hopeful someone at corporate reads this review as re-educate the employees and Managers at this location. After contacting 2 other Lowes locations in my area I confirmed with other Managers that this store was more than slightly confused. And just a word to Jay, It’s not your store so you can’t make up your own rules. FYI

We were promised to have cement Delivery first thing in the morning No later than 10am or 11am from Store on Callaghan by Medical Center in Sa Tx. It’s 1:11pm. Call Store put on hold ask for Store Manager we get no answer when Transferred. The worst service Ever, gonna have to send a letter To corporate on how lousy we been Treated.

The app mirrors their website which is equally useless and counterintuitive. Searching for a specific item is impossible. For example, I searched for a kitchen faucet with a bronze finish and the search brought up numerous wall cabinets. This is why I end up shopping with a competitor.

Swing by your home and garden center, get a can of Raid and kill the bugs.

Nice!!!!!!

Worst ever

Constantly fails to log me in to credit card services, reset password email requested from app never arrives, have to reset password from website. Next month same issue, app totally unreliable, uninstalling.

Since a couple of iterations ago, the login times out in under five minutes then I cannot log back in even after resetting my password. What makes it even more fun is that, prior to resetting, I can log into the website with my old password and then I can then login with the new one but STILL cannot login to the app. Even then, it is pointless because it times out after a few minutes when it can log back in and we get to start all over again. Yes, this is same version of the app on three different devices. Deleting app.

I put in 2”X 4” and the app then gives me 2”X4” in different lengths. When I select the 8 foot length the app launches and gives me 1” fir stripping. Useless

Add a store map so when I see my product in in an aisle I don’t recognize, I can click map and find that aisle. Sometime store is busy and associates have 2 people to attend to. Not every store is set up identical so a map would help with that too. Elsewise, good app.

Owning 7 houses I use Lowes a lot! I Weekly need stuff & Lowes is my go to! 👍🏼

While the app may get work fine on a cellphone, if using a tablet one would like for the screen to render to the tablet! Amazing the poorly thought out capabilities in this day and age...

While the app os “compatible” with iPad’s, it is horrible. The app emulates an iPhone, meaning that it is tiny and renders in portrait mode. This is a horrible experience. Perhaps take a look at the Home Depot app to see what the competition is doing?