Pawispretty's Review of KohlsReviewed on 9/26/18 6:06 PM
I order all the time. When I go to the store it’s just not the same. They are nice but I’m older and really like browsing on my phone app getting exactly what I want in all departments in a short time. Always get exactly what I order and very quick. Love this because I live very rule from a town. So 60 miles to a town with shopping choices isn’t easy but this is.
Seawaterchickk85's Review of KohlsReviewed on 9/26/18 5:26 PM
Okay so I have been using this app for years. I went to the store today and went to open my app and use coupons and the rewards barcode right? Well for some absurd reason it mandated that I update with no way to by bass that screen. I wasn’t going to hold up the line and use a ton of data to update the app right then and there! Not really sure what you were thinking there Kohl’s. Not happy.
planotxunitedstates's Review of KohlsReviewed on 9/26/18 1:29 AM
I really like having Kohl’s cash, rewards offers available right on the app. No pieces of paper to carry around. However it is totally frustrating to have to reset your password every time the app is used. And that is what happens to me every time.
Grannybee245's Review of KohlsReviewed on 9/26/18 1:22 AM
Access to account information is very limited...desktop required for full access. INCONVENIENT!!! Will stop using charge card...therefore, will not be shopping at Kohl’s.
Timmowery's Review of KohlsReviewed on 9/25/18 3:37 PM
There are several things in this app that cannot be done with an iPhone. I’ve had to call customer support and waste entirely too much time only to be told I need to access Kohl’s.com from a windows based laptop/desktop. So far I’ve found you cannot Email gift card or recover username. Seems like these things should have been identified in beta testing. The worst part is I had to call several different “customer service” numbers, go thru several different pointless menus before I could speak with a human being who couldn’t identify the problem and had to pass me off to others. Literally wasted over 2 hours before someone could tell me to use a windows product!!! Kohl’s... fix your iPhone functionality issues!!!
Mad at Kholes!!!!'s Review of KohlsReviewed on 9/25/18 1:39 AM
I placed an order, the next day I received an email. They wanted me to call them. Not a problem, before I did I checked my bank and seen that the payment was processing. No problem there. The man that I spoke to was very rude. I was informed that I Can’t place an order from them due to the fact that I am on a family plan, the phone isn’t under my name it’s under my husbands. That is the stupidest thing I’ve ever heard. Made me feel substandard, he would only allow my husband to place the order even though I provided addresses, phone numbers, account information, but that wasn’t good enough. He spoke of a “National debt register” I could not be found on. Don’t understand that, I have 6 credit cards 2 bank accounts and a car loan. But Excuse me I didn’t give you my social security number so how are they looking people up. Not to mention why do they have access to our phone records. They are a department store. I gave them more information to prove identity than I have ever even given my bank. My husband and I are truck drivers, I order online for most all purchases, clothes and items for family. I have them shipped to my daughters house and pick them up when we get home. No other store has ever given me any issues except this one. I guess they don’t like women to order. You will be out of business in a week, I’m sure most of your business is women. I did have a online manager contact me and said for me to take marriage license, birth certificate, drivers license, my credit and debit cards, social security card, a copy of insurance information, and my car registration to my local store and have the manager verify my identity. That is absolutely ridiculous. Maybe they should ask for my first born as well. Lost my business!!!!!! Macy’s is your replacement, they are so much better to work with. It may cost a little more but well worth it.
tntcalitotx's Review of KohlsReviewed on 9/25/18 12:22 PM
The add a person to online pickups is not working. Keep receiving error messages. The app is easy to shop but certain functions are not working. Thank you.
Mel V Spencer's Review of KohlsReviewed on 9/24/18 7:22 AM
The app is easy to use and the company is a pleasure to do business with
Mozabrat's Review of KohlsReviewed on 9/24/18 5:04 PM
You do not get a $10 reward for downloading app and creating account like it says online. Nothing. Waste of my time.
3rescues's Review of KohlsReviewed on 9/24/18 4:50 PM
This is a follow up to a previous incident regarding online ordering & store pickup. The real issue is the APP capping the quantity of a product being ordered. I needed 4 packages of Sonic toothbrush replacements and the app only allowed 3. After arriving at the store for my pickup order I subsequently purchased the 4th package. Unfortunately I had already used my mystery 40% off which I was told at pickup was valid for one time use. Being a frequent KOHLS shopper I had a 30% in my wallet.
Reviews from SC's Review of KohlsReviewed on 9/24/18 2:50 PM
I usually do not write reviews, but this app has frustrated me so much, I felt compelled to do so. I am a busy working mom, so, I rely on the convenience of mobile apps for easy bill pay. Well sometime earlier this year I paid my bill through the Kohl’s app and it charged my account THREE times! I had enough money in my account at the time and though it was frustrating, I thought maybe it was human error or even a glitch. Well fast forward some months and here we are again. After having went through that debacle I am always very careful when paying to make sure I don’t hit the button more than once nor am I signed up for auto draft, and wouldn’t you know, IT CHARGED MY ACCOUNT TWICE!! So now I’m of course livid, especially because I did not have enough in my account to cover both payments. I called customer service and they make it to seem like it is something I had done, which is making me even more upset, so, finally after speaking with three different people I was able to speak with a supervisor, who assured me they were going to take care of everything. I called today and not only did they NOT take care of it, they never even cancelled the second payment!! Then the customer rep I was speaking with had the audacity to say well you know you can call your payment in to us!! Worst customer service and app ever!!
Ploumi's Review of KohlsReviewed on 9/24/18 11:08 PM
Cannot use back button in app. It simply disappeared. Can therefore not shop from a filtered search list. Hope you miss the business of thousands of app users while you get IT to straighten this all out.
Al_R_T's Review of KohlsReviewed on 9/23/18 7:35 PM
I’ve updated my account information numerous times, but every time I try to log into my charge card account it tells me that the answers to all my security questions are incorrect when I know they’re right. I have received zero support with this problem.
Tayler2727's Review of KohlsReviewed on 9/23/18 6:21 PM
I like the app for shopping, however, it is extremely annoying to have to log in every time I need to check my Kohl’s charge account. There should be an option to automatically log me in. Or atleast save my username.
Cathy Mommy's Review of KohlsReviewed on 9/23/18 3:49 PM
With the latest update the app crashes. Worked fine prior to the new update.
Amy10101010!!??'s Review of KohlsReviewed on 9/23/18 1:05 AM
I used to love the app. It just updated today and not the filter doesn’t work AT ALL! It is terrible. You can’t filter on anything when shopping. Not even by category. Searching for little boy clearance clothes and everything comes up - women’s, men’s, girls, home, kitchen, etc. tried filtering from there but could only filter to clothing and then got all clothes for all ages and genders. Please fix this!!!!!!!
Megs91556's Review of KohlsReviewed on 9/23/18 12:31 PM
I use the app all the time for my online orders. I haven’t been able to use it for several day. It just stays on the green Kohl’s screen and then closes. I did the update and it still does not work.
Kalicokisses's Review of KohlsReviewed on 9/23/18 12:15 PM
What’s going on Kohl’s? Come on, get it together. When using app, in my cart I attempt to apply offers, they seem to apply but when I go to return to cart I receive an error asking me to try again. I reload and then need to go back and reapply my offers only to encounter the same error upon attempting to go back to my cart when tapping ‘done’. It’s a vicious circle. I gave up and decided to use your website- only for the website to be acting up worse than the app! So, I have 30% off that will expire and Kohl’s cash as well, all because I cannot shop either through the Kohl’s app nor the Kohl’s website! This is really unacceptable! I shouldn’t have to fight to spend and give Kohl’s my money. Seriously, get it together and fix this nonsense before you lose loyal customers!
kanlyons's Review of KohlsReviewed on 9/23/18 11:55 AM
Recent updates are preventing me from logging in on App. And me not having access to app prevents me from shopping. Win for my bank account but loss for Kohls
deadgirlfan's Review of KohlsReviewed on 9/23/18 11:13 PM
The Kohls app has always been handy for me in the store and ordering. Friday while in Kohls I got up to the register and I couldn’t access my coupons in my app wallet without putting in my card number. Fortunately the cashier asked what my % was on my coupon and she gave it to me. Saturday I went in a different Kohls and fortunately I checked my phone app before getting to the checkout and again I had to put in my Kohls card number. At home to check what is in my app wallet EVERYTIME. I need to put in my Kohls card. I believe in security but this is really unhandy and rediculous. I don’t have my card memorized so how safe is it to hold it in the store putting in the number so I can access the coupons and rewards.
Beth648's Review of KohlsReviewed on 9/22/18 7:59 PM
Haven’t been able to get on the app for days now. I click on it, sits on same page for several seconds, then crashes. Website is slow too. Pretty frustrating.
cbfly12345's Review of KohlsReviewed on 9/22/18 4:29 AM
I love the Kohl’s app almost daily. I would love if you added a ‘save for later’ in the cart so I could remember all the items I love even if I don’t purchase them that day.
Brendadawn's Review of KohlsReviewed on 9/22/18 10:40 PM
Since the latest update, every time try I open my wallet, it requires me to verify (enter) my credit card number before proceeding. Help! I’ve tried every work-around I can think of to fix the problem, including contacting customer service for help. Nothing worked! Please fix!
kohls help's Review of KohlsReviewed on 9/21/18 6:05 PM
I normally have no problems with the Kohl’s app but I have not been able to use for days. It just shuts off . I called and Kohls Customer service said delete app and reinstall. All my info is now deleted. My Kohls charge, my ordering history, my Kohls wallet. I am frustrated with this situation. Customer service said they have nothing to do with the Kohls App. Who do you contact with Kohls App problems? No phone number anywhere to get information on Kohls App problem.
cosmos distributor's Review of KohlsReviewed on 9/21/18 4:32 PM
Es buena la app aunque tiene cortas fallas como que se congela y cuando se reinicia hay que comenzar la búsqueda otra vez, y hay que agregar uno por uno los cupones.
cyanchickadee's Review of KohlsReviewed on 9/21/18 12:53 AM
Can’t find anything on the app that I’m looking for. Looked for a men’s Sonoma tee using the shortcuts and they apparently don’t exist.
Cubmomma's Review of KohlsReviewed on 9/20/18 9:31 PM
I just updated my app, but now the filter isn’t working properly.
Jd'snana's Review of KohlsReviewed on 9/20/18 7:37 PM
Kohl’s app is the worst app I ever downloaded. Many times I get to the store and it will not work, so if I do not have paper backup coupons and cash I do not shop there. I cannot count on app working. So disappointed as Kohl’s was always my favorite store.
Too Hot To Enjoy's Review of KohlsReviewed on 9/20/18 4:00 PM
I love shopping at my local Kohl’s in Humble, Texas but the store is always so HOT and humid. Once while shopping there I observed a couple shopping and the man got so hot and uncomfortable that he was urging his family to leave, finally he started he had to go outside. I’m a senior citizen with diabetics and on my last shopping visit it was unbearably hot in the store and my glucose level stated to drop, I quickly stopped a clerk and gave her money to buy me s candy bar I was able to sit under s vent and wait until I felt better. Management needs to address their A/C problem. It’s bad enough Kohl’s do not have handicap shopping carts.
LLynch26's Review of KohlsReviewed on 9/20/18 1:33 PM
I have 50 items in my shopping cart right now (baby clothes shopping) and I try to go to my shopping cart to check out and it says “error receiving information from server. Please try again after some time”. I’ve been trying for 2 days. Guess they don’t want my money.
shelly332's Review of KohlsReviewed on 9/20/18 12:55 PM
Nothing worked! Waste of time!
Dalinda9's Review of KohlsReviewed on 9/20/18 12:28 PM
I use this app often. It’s very convenient however it has not been working the past few days. Please fix!
Myra1111's Review of KohlsReviewed on 9/19/18 8:53 PM
Brenjake8's Review of KohlsReviewed on 9/18/18 8:02 PM
Have always had a good experience with Kohls they always take returns. Online ordering is easy. Kohl’s charge has help me be able to buy clothes for my son to go back to school.
Mrs Maccario's Review of KohlsReviewed on 9/17/18 7:23 PM
I’m not sure what recently happened but their app went down hill. You can no longer go back to the previous screen you were on if you decide to look at an item closer up and go over item detail. You think have to redo the search and go back through exactly what you’ve already viewed. After doing this for so long, I finally got a few things in my cart and went for a pair of pants to go with the outfit, because it was maternity, I wasn’t sure what my size would be so I went to the size chart, once again it wouldn’t allow me to go back so instead of placing my $75 order, I said forget it. I’m not searching for the pants again, I’ll just go elsewhere!
Immie8618's Review of KohlsReviewed on 9/17/18 11:04 AM
I love Kohl’s but the App keeps crashing-it’s not worth trying to order on it
1gshop's Review of KohlsReviewed on 9/16/18 4:15 PM
I thought downloading the app and have it on my phone would be easier and faster at the register but you put so many updates on the app an in-line and you make me update my phone before I can even get to my wallet which now I have to connect to the store Wi-Fi you’re not making it convenient to use the app should have choices if they want to update or not.
CJB614's Review of KohlsReviewed on 9/16/18 12:53 AM
App no longer works after latest update- opens, stalls, crashes. Tried restarting the phone. Tried deleting and reinstalling the app. Nope- app no longer works.
Liltwisted717's Review of KohlsReviewed on 9/15/18 9:28 PM
It did the update not that it needed it, but the app now will not open, it’s frozen! Truly annoying!
hularound's Review of KohlsReviewed on 9/15/18 4:32 PM
I'm trying to shop and the app keeps freezing. I deleted and reinstalled it and it's still not working. Please fix!
svf14's Review of KohlsReviewed on 9/15/18 12:37 AM
I just updated the app and I can barely get it to work. There are items that won’t even add to my cart. Very frustrating.
Vishnu Somisetty's Review of KohlsReviewed on 9/14/18 2:59 PM
I was trying to add my Yes2Rewards to my Apple Wallet but I can’t able to add it. Please do something that we can able to add Yes2Rewards to Apple Wallet
Ythao2's Review of KohlsReviewed on 9/13/18 6:33 PM
The app has always been fast and easy to use, however lately it has been lagging in uploading the rest of the items while I am scrolling through boy’s clothes or girl’s clothes, etc.
Chills chills's Review of KohlsReviewed on 9/13/18 5:09 AM
Hey Kohl's. You forced me to update my Kohl's app and now it won't open on my phone. Thanks.
ladydi1211's Review of KohlsReviewed on 9/13/18 1:37 PM
I have attempted to order three different items and it says they are in stock at the store. When I go to select the “place order” button I get the error message that items are no longer available at selected store. Frustrating!
PetaBentley's Review of KohlsReviewed on 9/13/18 10:50 PM
I couldn’t believe the wide variety of tops, cardigans and colors that I found. The prices were much lower than other places I shop. So many great buys! I’ll be back for more.
kickaha426's Review of KohlsReviewed on 9/12/18 4:14 PM
Why have an enable TouchID option if it isn't going to work? UPDATE: Still doesn’t work. You aren’t trying very hard to make my user experience better.
Newest IPad owner.'s Review of KohlsReviewed on 9/12/18 2:20 AM
It takes forever for the search to return and then it does, it shows only circles after the first few items.
Petefirst7's Review of KohlsReviewed on 9/12/18 12:14 AM
This app does not load pictures half of the time, throws you off in a middle of shopping, I re-download the app - no difference, same frustration every time I shop.
pkdh in Pa's Review of KohlsReviewed on 9/11/18 8:32 PM
App is perfect to get on and shop anytime cod anywhere I am and want to shop Kohl's.
E Df's Review of KohlsReviewed on 9/11/18 7:48 PM
App crashes after most recent update. Please fix.
Vkbar's Review of KohlsReviewed on 9/11/18 6:37 PM
Never had a problem before with it, now it won’t open. Sad.
G.a.5's Review of KohlsReviewed on 9/11/18 5:51 PM
The app only works about half of the time. If there is an update- I can't even open the app. It forces me to update rather than open. Not pleased with this app.
lisak263's Review of KohlsReviewed on 9/11/18 3:26 PM
This app is extremely frustrating. It logs me out and when I type in the correct password, it tells me it’s incorrect and then I have to create a new one. This happens all the time.
mov ax,1/int 21h's Review of KohlsReviewed on 9/11/18 1:18 PM
Being a tall guy it’s hard to find a good selection of affordable clothing. This app and variety of items for big and tall, along with the coupons, is satisfying.
Nena sophie's Review of KohlsReviewed on 9/10/18 4:09 PM
I really love to shop at this store they always have a good price.
patzi2's Review of KohlsReviewed on 9/10/18 12:46 PM
I have a coupon or rewards on phone when I go in but while in store the disappear.. frustrating and ready to shop else where!
Drlnicole's Review of KohlsReviewed on 9/10/18 10:37 PM
I tried to use it while at the store but it wouldn’t let me unless I updated it. I’m not going to update while I’m not in WiFi! So I couldn’t use my kohl’s cash or get my 15% off. Useless app, uninstalled...
nicknamesaredumb123123123's Review of KohlsReviewed on 6/1/18 5:47 AM
This is outrageous. After receiving and email offer a $10 reward for 200 points, I downloaded and signed into this app today. I only received 50 points, not 200. Also the page says 300 points equals $5, so how could this email offer a $10 reward for 200 points? I call shenanigans! Shenanigans!!!
efblessed's Review of KohlsReviewed on 6/1/18 3:39 AM
I can see the possible benefits of using this app but at the moment there are too many flaws. 1) I never receiv’d the bonus rewards for downloading app. 2) The rewards, points & Kohl cash disappears. 3) Since I do have the app on my phone, I shouldn’t have to constantly sign-in. It should make some kind of recognition from downloading the app. Ex: After I’ve already signed in & decide to place an item on my list... I have to sign in again! Really! 4) I’m really tired of the “Use my location” pop ups. That msg pops up with every move. Once is enough. It’s annoying. Between the pop ups & constant sign-ins, I’ve had enough & move on to a different business.
joy77381's Review of KohlsReviewed on 5/31/18 8:40 PM
I read the above review and the same thing kept happening to me ... my rewards would disappear on the app as soon as my phone connected to the Kohl’s WiFi. SOLUTION: turn the WiFi off in settings or take a picture of the coupon barcode before going into the store.
bnjutitos's Review of KohlsReviewed on 5/31/18 7:20 PM
After download the application... I didn’t get the $10 as I was told.... Please let me know were to find it before I rate this application....
Iphone Hatr's Review of KohlsReviewed on 5/30/18 2:51 PM
The new update is more like a downgrade. The wallet looks a lot different and is not as simple as before. Please update the app again and bring the wallet back to what it was before. I can’t even see how many rewards points I have now. This update is garbage!
Dmc122291's Review of KohlsReviewed on 5/30/18 11:46 PM
When I go to see my cart, half the time it never loads my items. Also, when I go to click on items currently in my cart it doesn’t show the item description. I have to research the item to check for item information again.
chickibooboo's Review of KohlsReviewed on 5/29/18 5:04 PM
Great Quality and Value!
Sessa20sd's Review of KohlsReviewed on 5/29/18 3:40 AM
The latest version will not open! Just crashes. Please fix
JainRS's Review of KohlsReviewed on 5/29/18 2:32 AM
Previous version of app was good and easy to use. Ever since I updated to latest version, my yes2you reward is not showing any activity. I have to log in to browser version to see active history of purchases and available rewards.. not sure why they s**** something that had been working and came with some freaking useless update.
trueheartmom's Review of KohlsReviewed on 5/29/18 1:25 AM
I love using my Yes2you rewards app. Easy to use, even easier to keep track of my points as well as Kohl’s cash I have earned. I pull up the barcode on my phone screen for them to scan so even if I lose my Kohl’s cash or coupons I can easily find it. Highly recommend this program & app.
AB-253's Review of KohlsReviewed on 5/28/18 3:05 AM
What’s up with the ads? They are distracting and make me want to close the app.
vvgf ruhuhohhuuktfiy's Review of KohlsReviewed on 5/27/18 6:42 PM
AMC0001's Review of KohlsReviewed on 5/27/18 12:24 AM
Is anyone working on fixing the discrepancies on this app? Can’t edit profile, the coupons don’t show up, and today I tried to log In and cannot even do that now?
Whatcanyasay's Review of KohlsReviewed on 5/26/18 8:42 PM
I am unable to edit my shipping address because the “Save” button doesn’t work, so I am unable to place my order. I tried submitting feedback through the app and of course that didn’t work either, just received an error. Should I also mention that Kohl’s website and stores never have the right sizes of clothes or shoes in stock? If you’re the average size guy, you’ll continue to suffer the consequences for not being over or under weight when it comes to buying clothes or shoes at Kohl’s.
Kbb98's Review of KohlsReviewed on 5/26/18 5:38 PM
Awful. I used to love the Kohl’s app but two updates ago it starting crashing. I updated again today and the app won’t even open up.
Fabreeze1994's Review of KohlsReviewed on 5/26/18 4:36 PM
Originally I downloaded this app just so i can keep track of my kohl’s card. See my balance and pay for it too. 50% of the time when i click on pay balance, it says i need to go to a desktop to pay my balance. The other time when it does let me pay, it freezes and loads. If you get a message and decide to open it to reply, you have to sign in all over again. Want to see what discounts are available? Just sign in again. Click back to go to the previous page, have to sign in again.
Bnod2010's Review of KohlsReviewed on 5/26/18 3:51 PM
Great App ! easy to use and lots of coupons available
da 6th Stroke's Review of KohlsReviewed on 5/26/18 2:54 AM
Just as others have said, this Ap works fine at home and in the parking lot, but won’t work as soon as I step in the Kohl’s store. Even with the Kohl’s WiFi enabled, it will not show the offers, Kohl’s cash, and gift certificate money I had loaded in the Wallet. I used to love these features and used them all the time, and then about 9 months ago it all stopped working while in the store.
Koalalyn's Review of KohlsReviewed on 5/26/18 1:27 AM
Love Kohls. My fav store. I could spend hours in Kohls. Sometimes I do!!!!
ZachL$1995's Review of KohlsReviewed on 5/26/18 10:54 PM
Needs to be updated logs me out every time I exit my app for Kohl’s charge! All the security questions to its to much... Just awful.
msrubi47's Review of KohlsReviewed on 5/25/18 9:54 PM
I just downloaded your app. The ads had me deleting it 5 minutes later.
painful honest 71's Review of KohlsReviewed on 5/25/18 3:19 AM
DO NOT DOWNLOAD! I put all my information, started shopping, selected everything I liked l. Once I got to the check out I entered my discount code and put in my credit card. Then it just froze. I tried again and keeps freezing. This is a worthless app and it won’t let me delete my credit card info. I hate this app!!!!!!
Kalicokisses's Review of KohlsReviewed on 5/25/18 12:50 AM
On every attempt to open app, it shuts down. It opens, and looks like it’s loading and then it shuts on me. I go back in and again and again, it closes while trying to load. I love my Kohl’s app and I’m disappointed it no longer works. I have tried closing it completely, soft restart, hard restart.... nothing. Please fix this issue! And please have a way to contact app devs! How can we report issues like this when there is no way to report it?
Pinkiesgifts's Review of KohlsReviewed on 5/24/18 9:41 PM
I love Kohl’s!!!
CoMoMa's MaMa's Review of KohlsReviewed on 5/24/18 2:16 PM
For some reason I cannot shop the women’s section, nor any category at that. Nothing is available. Also, the app will crash after awhile. Happens to me all the time. Lots of bugs, needs a HUGE update!!
Shanwise1's Review of KohlsReviewed on 5/24/18 1:34 PM
Whether I use the search function or make my selections for my search via the category drop down, it comes back with “couldn’t find” whatever it was I was searching for every time.
Adamame2012's Review of KohlsReviewed on 5/24/18 12:33 AM
New version doesn’t even load for me. Crashes on the loading screen.
UghFlex's Review of KohlsReviewed on 5/23/18 6:14 PM
No longer able to schedule Kohls CC Payments within the app. This function used to work prior to the last few updates. Update: Still unable to schedule payments within the app. Please stop sending notifications saying “use our app to quickly schedule payments...” when the feature doesn’t work!
Cleodis69's Review of KohlsReviewed on 5/23/18 1:01 PM
I use my Kohl’s app all the time. The last update won’t allow me to open the app on my phone. I hope it gets fixed soon.
BigThelonious's Review of KohlsReviewed on 5/22/18 8:36 PM
I’m SO SICK of you people sending me emails telling me my account is locked. Only to go through the IRRITATING process of changing my password, writing down the new one....ONLY TO BE TOLD AGAIN THAT MY ACCOUNT IS LOCKED AND I NEED TO DO THAT ALL AGAIN. I’m no longer shopping with you people. In the store or that app. There is no excuse for any of this.
kati3g's Review of KohlsReviewed on 5/22/18 2:34 AM
I have found that every time I have the app go into the background while I am using another function on my iPhone such as Safari or text messaging, the app refreshes itself and the page that I was on disappears. The app automatically goes to the homepage and the screen that I was on, such as a search, is gone and I have to start my search from the beginning. Although the search results load rather quickly, the disappearing/hiding of the search bar and Kohls logo lags a bit when scrolling. I find it is a nuisance to have this feature. Either keep a very narrow search bar at top at all times or only give the option to have it visible when scrolled all the way to the top. A great feature to have is the number you’re on from the results. For example, as you’re scrolling it would be great to see in the corner a little number such as 70 of 1293. Since results keep loading as you’re scrolling, it would be great to include a go to top button instead of having to physically scroll all the way to the top when in the middle of browsing. When in the cart, if you click on an item, you cannot see it’s normal page with the full description and reviews. You would have to search for that item again to get to the items page with full description. These are the major reasons why I rarely use the app and prefer to use a web browser rather than the app.
mememamer's Review of KohlsReviewed on 5/22/18 10:29 PM
Same complaint here as last reviewer....app does not work in kohls store! Coupons and kohls cash are available in my car but as soon as I get to check out they are inaccessible!! Cashier was ABSOLUTELY NO HELP!! In my car the app is great... but worthless in the store. And cashiers need to be trained to be a little more helpful....
TX_Lady's Review of KohlsReviewed on 5/21/18 8:59 PM
The last two times I was in the store and ready to check out, when I opened the app my coupons and Kohl’s Cash had disappeared. Now I’m home and they are showing again. You lost two sales because I’m not going back.
Swaroop gupta's Review of KohlsReviewed on 5/21/18 3:58 AM
wendylady2's Review of KohlsReviewed on 5/21/18 2:38 AM
I want to love this app! It has a way to use my coupons, shop and pick-up in the store and that is all GREAT with small children in tow. HOWEVER, I cannot check out! I shopped, applied discounts, reviewed the order and CANNOT get it to finish. There was also no way i could find help in the situation. I simply wanted to buy some shorts with my discount. 😞
Jen1680's Review of KohlsReviewed on 5/21/18 1:02 AM
Kohl’s is the best! Reasonably priced, great quality products and amazing customer reward. Thank you Kohl’s :)
LBLUM1062012's Review of KohlsReviewed on 5/20/18 12:42 AM
This is by far the worst app I have ever used. It crashes constantly, can’t read or scan gift cards and has at least 4-5 error messages ever my time I use it. Theoretically, it is a great app that holds your gift cards and coupons. But in reality, it is just terrible.
Foodies99's Review of KohlsReviewed on 5/20/18 12:17 PM
Constant crashes! Slooow searching & scrolling. Don't like that once an item is in your cart, you can not see any item details.
chintotj's Review of KohlsReviewed on 5/20/18 10:36 PM
coesgirls's Review of KohlsReviewed on 5/19/18 3:32 AM
Just updated the app and it’s great. I searched for a specific bedding size, and after clicking on each item I was interested in, I hit the back arrow and went right back to the spot I was on. This doesn’t always happen online!
TinaKamin's Review of KohlsReviewed on 5/18/18 9:59 PM
Just updated yesterday and can’t open the app. WHY????
Super worker's Review of KohlsReviewed on 5/18/18 2:54 AM
I agree with the previous shopper about this new app update! I saw all my current rewards an hour before I went into the store. Then I updated the app, and everything disappeared. Of course no one would help me when I tried to explain the issue. Also just was told to call Kohl’s Corporate. And I will! I want my rewards and discounts back! I am a frequent shopper at Kohls but if Corporate can’t help me when I contact them, then I will take my shopping elsewhere. And I really hate that Kohl’s cash only gives you a week to use. Kohl’s truly needs to extend that or start having them where they don’t expire for a longer period of time — like give us 6 months or a year! I can’t begin to tell you how many hundreds of dollars I’ve lost in Kohl’s cash because I could have been in the hospital, or even more, a business trip of which I do not have that extra time to shop and even look for the nearest Kohl’s when I am traveling from State to State. And it seems that the customer representatives at checkout get so happy to tell you that your Kohl’s cash has expired and that you no longer can use them. Maybe I am near a Kohl’s with not so friendly workers.
jerrycurly's Review of KohlsReviewed on 5/18/18 2:24 AM
I don’t know what is going on lately but I shop this app all the time. Recently it’s been acting up. When I go to the cart it will not load. If I try to delete an item it does not work. I have deleted the app and re downloaded it. It seemed to help except I forgot my password. No big deal right? I get the link via email, enter a new password and when I click continue nothing happens at all. It will not do anything. It’s been so frustrating lately trying to order anything. I’m starting to think it’s more hassle than it’s worth. I finally got the password to work and now the app is acting up again. All my other apps are working fine so it’s not my phone like I initially thought. A note for the people who have the Kohl’s cash and coupons in their wallet and not having it pull up when they are in the store. I take a screenshot of them before I go in the store just in case. That way they are in your photos and you can pull them up no problem
PC Wado's Review of KohlsReviewed on 5/18/18 10:43 PM
Terrible app! Login never works! Won’t accept my password and after changing it I still get the error message the next time I try to login, saying that I’m locked out from too many failed attempts! The website login is just as bad and does the same thing! Waste of time and very frustrating to deal with.
RedJSCamp's Review of KohlsReviewed on 5/17/18 11:46 AM
I downloaded this app because I have a Kohl’s charge, a yes2you rewards membership and I get multiple emails a day generated by these accounts with coupons and offers that I figured they would be easier to manage in the app’s “wallet” feature. But when I tried to link the app to my account it couldn’t find me and when I tried to create a new account, even after filling out a form of information they already have, the “create account” button remained grey with absolutely no indication of why or how to get it working. Thus, this app is completely impossible to use and a literal waste of time and effort.
Me dee's Review of KohlsReviewed on 5/17/18 11:13 AM
Since recent update I am no longer able to open this app!!!!! Please fix
Skyin1202's Review of KohlsReviewed on 5/16/18 4:32 PM
Ever since the last update few days ago, I couldn’t even open the app to make my Kohl’s credit card payment! Please fix the bugs
Channybabygirl's Review of KohlsReviewed on 5/15/18 9:28 AM
I would have given this app a 5 star but I’m having a hard time activating my account to receive 100 my rewards points. Other than issues with the rewards points everything on the app is easy to navigate so far. I’ll update if anything changes.
ndRedd's Review of KohlsReviewed on 5/15/18 3:52 PM
Kohls has the WORST APP! Always shuts down! SICK OF IT!!!!
???notworking's Review of KohlsReviewed on 5/15/18 2:35 PM
Last update did something... not able to load app at all .. just the green logo with Kohls on it..that’s it.. hard to shop that way .. I’ve never had any issues up until this last update
ami91's Review of KohlsReviewed on 5/14/18 4:18 AM
Crashes when I try to add items from my lists to the bag.
Mommy4947's Review of KohlsReviewed on 5/14/18 3:33 PM
I put in my caretakers name to pick up. They would not let her pick it up although they allowed her to do a return with my Kohl’s card. So my husband went to pick up, would not let him even though he is on the account. I finally had to go pick up which is quite the struggle, I attempted to complain but it fell on deaf ears.
Kaitlin T.'s Review of KohlsReviewed on 5/14/18 1:55 AM
I loved the feature that could share points with friends and family! I used it to give to friends who shop at Kohl’s more than I do! Now I can’t. I don’t want to donate them to the freakin’ Kohl’s cares! I’d like to share with my friends and family! Bring it back!!
mdcheercoach's Review of KohlsReviewed on 5/14/18 1:17 AM
App freezes in the screen right before “review my order.” I’ve tried it several times after verifying that my info was correct...and even shut down and restarted the app Guess I’m not making this purchase after all.
Rosiesampson's Review of KohlsReviewed on 12/30/18 12:37 PM
I usually do not write reviews but this app is so terrible that I feel that I should share. I do not understand how this app has such a high rating score. I cannot believe that the score is accurate. The search features, choices and options are useless! If you choose more than 2 filters, although there are many available, you get zero results. If using the app in-store to search for available products, you get zero results. If trying to check for in-store availability, the app closes or freezes when trying to switch stores. On and on, I could go. This is one of the worst shopping apps I have ever used. I like Kohl’s brands and quality, but often need to save time and check availability before making a trip. I have several times settled for a brand or quality that I knew was available in a discount store rather than make the trip. If only the app were better designed...
uckfayuyay's Review of KohlsReviewed on 12/30/18 12:37 PM
I just opened a Kohl’s account and spent a good bit today in the store. I got home to see that my new sweater still has the hard, security device on it. I don’t know how I got out the door? Now I have to drive 40 miles round trip to go back there. Please teach your employees to always double check items as this is a major inconvenience for me as I wanted to wear this item tomorrow. Just an FYI.
Texan yes but not a cowgirl's Review of KohlsReviewed on 12/29/18 12:38 PM
Happened to me several times in the last 3 months. CS cannot understand English or say hold on and hang up or keep you waiting for an hour while they research how to place an order. The CS was as bad as it could be. I spoke to mgmt.
No mame 66's Review of KohlsReviewed on 12/29/18 12:38 PM
Never works. Terrible.
Klp1111's Review of KohlsReviewed on 12/29/18 12:38 PM
Went to Kohl’s and purchased a large amount of Christmas presents. Got home and earrings I had purchased and were in my receipt were not in the bag. Called Kohl’s and the would do nothing at all to help.
Neuro-Zen's Review of KohlsReviewed on 12/29/18 12:38 PM
I used this app on my old iPhone (5s) for years & with the last upgrade the app would close itself a few seconds after I opened it. Figured it was incompatible with the older iOS so I put it on newer iPhone with current iOS (12.2...). The app froze. Won’t budge. I liked it before. Wish app developers would take it easy on the endless ‘upgrades’. Their tweaks often make things worse or altogether useless.
mrbofus's Review of KohlsReviewed on 12/29/18 12:38 PM
Not only is shopping in stores an exercise in frustration, half the employees working in stores are incompetent. Calling customer service results in speaking with people who obviously cannot speak English well and who clearly do not care at all about resolving issues or helping people.
Thegurls56's Review of KohlsReviewed on 12/29/18 12:38 PM
Love shopping at Kohl’s, always have always will. Thank you Kohl’s!
mesweets's Review of KohlsReviewed on 12/26/18 12:32 PM
I ordered an Under Armour shirt on the 18th guaranteed to arrive by Christmas!! It has been saying Dec 24th and a time on the tracking for days. Now I get an email delivery Dec 26th!! I need it tonight so much for that!! I could have gone and bought something else if I had notice and time!!!
E Lat Ro's Review of KohlsReviewed on 12/25/18 12:39 PM
I love the app. I just wish that I could filter only seeing items at a particular store for pickup rather than having to see all stores in the area. I will still continue using the app.
AAweau's Review of KohlsReviewed on 12/25/18 12:39 PM
I know I know the last Saturday before Christmas is the absolute worse time to shop but I had a fabulous experience with Kohl's even the wait in the line was good, no major problems the cashiers were smooth, very very nice, knowledgeable and all of them were smiling ( which honestly is rare being how super busy they were ) I loved shopping here and I'm glad I came during the busiest time of year cause that's when you see everything
ohiochick330's Review of KohlsReviewed on 12/25/18 12:39 PM
Love the app it’s so easy to use and helpful helps me find what I’m looking for before I get to to store.
Vtikhhhkkkkknnnvf's Review of KohlsReviewed on 12/23/18 12:33 PM
I can not make a payment it’s just not available on app . I paid early in December and it’s the end of December and it will not let me pay my Kohl’s Charge card off . Please fix this bug.
Smart Moms's Review of KohlsReviewed on 12/22/18 12:37 PM
Please fix this awful app. Doesn’t let you sign in. Too many bugs and still isn’t fixed.
Briggszzzzz's Review of KohlsReviewed on 12/19/18 12:38 PM
The kohls app is horrible especially when you logon to your Kohl’s charge card every time you switch menus it logs you out and you have to sign back in talk about time-consuming and a pain in the rear fix it
Lisalovesinstagram's Review of KohlsReviewed on 12/19/18 12:38 PM
My Jensen Beach FL store has the best staff anytime you need anything somebody’s there to help you customer service is great the registers are great everybody that works in the stores absolutely wonderful
FullyDressed's Review of KohlsReviewed on 12/18/18 12:34 PM
Every time I’ve used your app a Rate Shield Approval banner appears
Wowzas15's Review of KohlsReviewed on 12/18/18 12:34 PM
It’s a decent shopping app. I’d like to see more pictures of the shoes and clothing from different angles. I don’t like seeing only one side of a product. I also wish reviewers could share pictures of the item they received and how it fits or worked out for them. I wish there was more integration between the shopping app and the rewards site. When in the app right now, if you want to look at your Kohl’s Rewards and make payments on your card, you have to sign again, which is a burden to customers like me and negatively impacts my experience with the brand. To alleviate burden and improve the experience, these two areas should be more integrated and should support a single-sign on feature.
JMillerTime74's Review of KohlsReviewed on 12/18/18 12:34 PM
Easy to use, has all my Kohl’s charge info on record. Also store all your Kohl’s cash, and all coupons! Can say enough good things about this app very user friendly.
JOS201991's Review of KohlsReviewed on 12/17/18 12:44 PM
I love this app because it is so easy to use. I can check prices on my app without looking for a scanner at the store. I LOVE LOVE LOEV the fact that i do not have to keep the paper kohls cash its all on my app!!!
Kolczy girl's Review of KohlsReviewed on 12/17/18 12:44 PM
Kohls has the worst app I use - and I use a LOT of shopping apps. The app does not keep me signed in and soooo many times i have to reset my password to get in and many times I have had to call Kohls to have them reset my password because of an error. I have gotten to the store to use my Kohls cash at the register and can’t sign into app and therefore can’t use my Kohls cash. And of course the associates cannot help. I have complained about the app to multiple associates and EVERY one of them has agreed with me.
UpsetMick's Review of KohlsReviewed on 12/16/18 12:40 PM
This is one of the most frustrating apps I have used. I can only login after changing my password 3-4 times EVERY time I log in. The app itself is pretty lame in functionality. Searching and buying on the website is significantly easier. The only thing I use the app for is making a payment which is not available on the website. Come on, Kohls. Get into the 21st century!
jmblade's Review of KohlsReviewed on 12/16/18 12:40 PM
It would be nice to be able to view and check status on the tab “your orders” from the actual Kohl’s app. I also placed an order through the app and it launched the mobile web in order to complete the the purchase?!?! Kohl’s app does still need some work done. Thanks and I hope this gets resolved.
123450042184's Review of KohlsReviewed on 12/16/18 12:40 PM
I love this app. It’s very user friendly and it reminds me to use my Kohl’s cash so it doesn’t go to waste. If you shop at Kohl’s at all, you MUST have this app. I can’t shop without it now.
your app is aweful's Review of KohlsReviewed on 12/16/18 12:40 PM
Why can’t I pay you with my info or my thumb print? I always pay double & you reject payments! How do you recognize revenue? Bad App!
SirjonSR's Review of KohlsReviewed on 12/15/18 12:35 PM
Was this tested even once by the developer? If you login and go to some menu, there is no way to come back. If you click on Back button you have login again. Not expected and very frustrating
broomrider1961's Review of KohlsReviewed on 12/15/18 12:35 PM
This is ridiculous! The same email address I use to shop isn’t recognized when I try to claim my kohl’s cash. Hmmm very odd that it always works when I’m shopping. What’s up Kohl’s? Who do you need to know to get your kohl’s cash? Mine expires Dec 19 and I still haven’t got it.
be_lovely's Review of KohlsReviewed on 12/13/18 12:31 PM
I have an IPhone X so I know my phone isnt the issue. When trying to scan the barcode it’s blurry at first and won’t seem to focus—app doesn’t allow for this, and it does nothing. No scanning takes place. This is SUPER annoying. There is no focus feature within the app. I’ve only been able to scan something once and I’ve tried dozens of items dozens of times each—PLEASE FIX THIS KOHLS!! There is no option to upload photos to your reviews in the app, but you can do this on the computer. Also you cannot view photos within reviews which is MAJOR issue for me as reviews are how I decide whether I am going to buy a product. Also the app is not up to date for what items are actually in store. I looked for items prior to going to the store, went to the store and the items were there I then searched again via the app and it was saying that the items were not available in that specific store, but they were clearly in my hand. There are also little things that need tweaking like with the coupons and add to wallet feature. Sometimes they are applied on their own and other times you have to add them. They stay in the used coupon section even if they don’t apply which is annoying as well. Lastly the items names are not quite accurate on the app example: the Sonoma Goods For Life “The Warm Wool Sock” Trekking Crew is listed on the app as Women’s Sonoma Goods for Life Wool Trekker Hiking Sock. Which if you were looking for “the warm wool sock” you wouldn’t be able to accurately find it searching the app, especially if you write it on your Christmas list and your gift giver is looking for Sonoma’s “warm wool sock” :(
broomrider1961's Review of KohlsReviewed on 12/13/18 12:31 PM
This is ridiculous! The same email address I use to shop isn’t recognized when I try to claim my kohl’s cash. Hmmm very odd that it always works when I’m shopping. What’s up Kohl’s?
Cindy07201957!'s Review of KohlsReviewed on 12/13/18 12:31 PM
For some reason I can no longer access my shopping cart. I get an error msg to try later. This has been happening for over a week! Help!
christanadarlingnchristopher's Review of KohlsReviewed on 12/12/18 10:58 AM
I ordered on cyber Monday. It was a few minutes after midnight and therefore I did not receive the cyber 15$ Kohl’s cash. Really? I will return everything to store when I get it Kohls. U loose. Over a few minutes
BearLunch's Review of KohlsReviewed on 12/12/18 10:58 AM
Not a fan of the “Kohl’s cash” expiring
Alexa G Kay's Review of KohlsReviewed on 12/12/18 10:58 AM
I love the fact that all my Kohl’s cash and offers are In one place without me lifting a finger.
Sideways29's Review of KohlsReviewed on 12/12/18 10:58 AM
This is the worst shopping app I think I’ve ever used. Here’s why: 1. It freezes and then crashes constantly. I stopped keeping track of how many times it happened because it was infuriating. I gave up and had to finish the order from my computer. If I hadn’t had Kohl’s cash, I would’ve cleared my cart, deleted the app and never shopped at Kohl’s again. 2. Even when you’re signed in, the items get deleted from your cart at random. 3. If you’re lucky enough to retain the items in your cart, you better hope you don’t have to go back into the item to research anything. You’re only able to edit the existing item. 4. There are no item or product numbers. Good luck finding what you need again. 5. The categories are laid out horribly and make it difficult to find anything. It would probably be faster to shop in-store. So much for convenience. 6. Don’t want to pay for shipping? MOST stores allow you to ship all of your items to the store for in-store pickup. Not Kohl’s. Some of the items are available to ship there, and some aren’t. There’s no explanation, you just can’t do it. Ridiculous. Expect to pay that $8.95 shipping. I do not understand how Kohl’s is still in business. I won’t ever shop there again.
Steven Zyler's Review of KohlsReviewed on 12/12/18 10:58 AM
12/6/18 Still one of the worst shopping apps I’ve ever used, tho slightly improved after 4 years. Maybe it’s time to contract a (different?) third-party developer and start from scratch? 11/17/14 Well, the user interface has been improved, but this app is still painfully slow to use. Better options would be 1) just use a mobile browser to access the desktop site, 2) use a desktop or laptop computer or tablet, or 3) just drive to the store. Meanwhile, can't paste your password into the text box to log in?! Are you kidding?!?!?! 10/30/14 Just reiterating that this is one of the worst apps I've ever used, and is easily THE worst online shopping type of app I've ever used. Just wait until you are at a desktop or laptop computer and try your luck with the web site and save yourself a ton of frustration (and time). 10/12/14 While I still like Kohl's a lot for various shopping needs, this app is positivity painful to even use. It is one of the most wretched online shopping apps I've ever seen--yes, even much worse than Home Depot's. ------------------------ Why do a number of HUGE companies have trouble developing a decent online shopping app that conforms to at least the minimal standards and basic usability guidelines?
frstby's Review of KohlsReviewed on 12/12/18 10:58 AM
Can’t make a payment!!
1BADMOM's Review of KohlsReviewed on 12/12/18 10:58 AM
Love my Kohl's app. Use it all the time!
Esmee Jadehuntsr's Review of KohlsReviewed on 12/12/18 10:58 AM
Not user friendly.
Digital_diva1's Review of KohlsReviewed on 12/12/18 10:58 AM
Very annoying when you choose sort by price and then apply and nothing changes in the search list. 😡
Bri10E's Review of KohlsReviewed on 12/12/18 10:58 AM
I like Kohl’s. Used to like it more, but I still like it. My Kohl’s card is my only credit card. Now, though, using the app is a pain. You have to tap too many things to get out of a size or color selection menu, but the worst part is the ads. WTAF? Ads? Seriously, Kohl’s? I tapped to change the color selection for a pair of pants I was considering and this ad video came up and played. I have never in my life.
Mspiggyz's Review of KohlsReviewed on 12/12/18 10:58 AM
Love it have bought half my Christmas on it
VelvetHammer18's Review of KohlsReviewed on 12/12/18 10:58 AM
The App seems decent to me though feels mostly like the website itself just in an App. The frustration I’ve had is the Kohl’s Pay feature where you can register your Kohl’s Credit Card is that you don’t have to carry it with you. The verification step requires a text message but I’m only given my home number as an option and NO ONE at Kohl’s support can help me (most don’t even understand what feature I’m trying to use). Just a frustrating experience for a feature that was not well thought out/planned.
Happymom426's Review of KohlsReviewed on 12/12/18 10:58 AM
Every time I try to use this app in the store it tells me I have to sign in and/or update. But it’s impossible to do that because I get no phone service in the store, and their wifi signal is too weak. Super frustrating.
Toony60's Review of KohlsReviewed on 12/12/18 10:58 AM
I’ve not had problems with shipments, but a lot of problems with getting the right sizes on line, they are out of a lot of things. And not just at Christmas time.
ExcelMimi's Review of KohlsReviewed on 12/12/18 10:58 AM
I have this year for the first time ordered most of my Christmas shopping online and mostly from Kohl’s. I am very impressed with the ease of ordering, the quick shipping, and the quality of the products I bought. I tend to become disoriented and frustrated shopping in the store, and since I have had great luck with online, I will continue to shop with Kohl’s online!
emlafata's Review of KohlsReviewed on 12/12/18 10:58 AM
It would not scan my new master card and it wouldn’t scan my kohls credit card. And wouldn’t allow me to manually put my kohls credit card.
Harry's hard hats's Review of KohlsReviewed on 12/12/18 10:58 AM
Cannot link the kohl’s charge to app will only use my debit or credit card hmm
Emma Rooz's Review of KohlsReviewed on 12/12/18 10:58 AM
Love Kohl’s specially when they have awesome discount.
be_lovely's Review of KohlsReviewed on 12/12/18 10:58 AM
I have an IPhone X so I know my phone I rant the issue. When trying to scan the barcode it’s blurry at first and won’t seem to focus—app doesn’t allow for this, and it does nothing. No scanning takes place.
cshellrr's Review of KohlsReviewed on 12/12/18 10:58 AM
This app as well as their web site CONSTANTLY requires me to change my password. Then it can take 24 HOURS to get a link via email to change the password. This is such a huge help when you are in the store already! This happened to me again today. I made sure I just redeemed my Kohl’s cash and left. I hate this app but also the entire Kohl’s online shopper experience. I have been all over their web page trying to find someone to discuss this with. Nope, no link to be found. Always games with this company, always.
jay&maria's Review of KohlsReviewed on 12/12/18 10:58 AM
My fiancé and i shop at kohl's regularly we both love the kohl's cash and rewards also the saving. I just wish there were more opportunity for rewards and kohl's cash
woodbury16's Review of KohlsReviewed on 12/12/18 10:58 AM
I had used Kohl’s online shopping many times in the past. Why ruin the system that was in place & easily accessible? This new concoction is ridiculous & time consuming. Why can’t I pull up the website, place my order & be satisfied? Lost my business...too many other sites that do NOT require the nonsense on your site. I just wanted to place an order - God forbid if I wanted to view the actual shopping feature. Your Xmas profits are bound to dip. Shopping shouldn’t be this much of a hassle. Cutting up my card & deleting my app. Too time consuming in this hectic world.
Neva#1's Review of KohlsReviewed on 12/12/18 10:58 AM
Imari made my shopping experience great.
Mel VS's Review of KohlsReviewed on 12/12/18 10:58 AM
Excellent sales, clothing, shoes, home goods and a great website!!!
Mnmmm;3345's Review of KohlsReviewed on 12/12/18 10:58 AM
Used to get a real birthday reward. I looked forward to it all year. Now according to the email I got a few “bonus points” that don’t amount to anything. Except I didn’t. It’s not in my account. (A 50 cent off coupon would be more of a gift by the way) Ok fine they don’t have to do birthday gifts at all. I guess really they don’t since bonus points don’t amount to anything or show up in your account anyway. App is buggy. On one screen it says I have zero yes2you points. On another it gives the correct amount minus the bonus points I didn’t actually receive of course. Yet they sure are happy to spam the ever loving life out of you with multiple emails per day! One a day would be too much but good grief I get several! I only allowed the emails in the first place because of the occasional really good coupon codes and birthday rewards. Now that the birthday reward is gone too I can safely delete kohl’s app and block further emails. Meh, the store’s ok. Not as good as years ago but I’ll still shop there sometimes for sure. Just not online. Not with endless emails and point programs that don’t work. Update: clicking on communication preferences inside the app won’t even let you unsubscribe from their spammy obnoxious emails! The check mark is grayed out a bit. They make it hard don’t they? Don’t you guys realize ticking off your customers really doesn’t work in your favor? You may think you are being slick with forced advertising but all you are doing is making me LESS likely to shop at what used to be my favorite store.
TB disappointed shopper's Review of KohlsReviewed on 12/12/18 10:58 AM
I just tried to order a Christmas dress for my daughter. Placed my order and made arrangements to get it picked up “because shipping was unavailable...” and was all excited because it was the cutest dress and a great deal. About 15 minutes later I received a text that my order was “changed” and to check my email for more details. My order wasn’t just changed, it was canceled because the dress was out of stock. Soooo disappointed and irritated. Why wasn’t it marked out of stock as I was ordering it? This is not the first time this has happened either. I’ve had other bad experiences ordering online previous years as well. Starting to lose some faith in Kohl’s...
tmx100's Review of KohlsReviewed on 12/12/18 10:58 AM
I actually stopped shopping to come to the App Store to rate the Kohl’s app 5 stars! I have never felt compelled to rate an app 5 stars in the middle of using it. It’s hard to pull me away from shopping too! I was specifically using the filters to find items at nearby stores. This is an awesome feature especially bc it lets you see which stores are nearby and you can choose one to search or a couple or all nearby. You can also see what’s available and only see stores that have availability. Great job on that feature, as well as the coupons showing up to choose from.
Larry T White's Review of KohlsReviewed on 12/12/18 10:58 AM
I really like Kohl’s because of the ease to use their APP. And the discount’s they offer. And of course love the points. Quality and a nice business model.
vicoooo1's Review of KohlsReviewed on 12/12/18 10:58 AM
Problem because amount sometimes lower than in store some time they don’t want to honor app price
DabWil's Review of KohlsReviewed on 12/12/18 10:58 AM
Love the Kohls app but would love Kohls to add a feature to the basket allowing you to save an item for later or add it to a list. Currently when you click an item all you can do is update the basket.
AliciaAnnChristmas's Review of KohlsReviewed on 12/12/18 10:58 AM
It says you can make a free online payment to your card but the payment button literally doesn't work! It does nothing on that screen! Then it asks if you want to go to the website where you have to log in again with a different login and password. It's so frustrating especially that there isn't an update ready either. Clearly I'll have to call or go to the store to pay because this app is useless.
SaHoppa's Review of KohlsReviewed on 12/12/18 10:58 AM
Sorting isn’t working and filtering works only ok certain criteria. The desktop website has the same issues related to the lock pickup criteria. This makes it frustrating to shop when I want to see what’s in stock so I don’t have to wait for shipping. It’s been this way for awhile too but it’s recently really started to bug me since Kohl’s is also raising prices and increasing the number of ‘fine print’ brands you can’t use your discount on. I find myself shopping here less and less due to all these issues.
ktgplt's Review of KohlsReviewed on 12/12/18 10:58 AM
I like the app. Always has great view of sales and rewards. The only problem is when you are in certain stores if you want to show a barcode or what you found you have to go outside and take a screen shot then go in.
Moke1963's Review of KohlsReviewed on 12/12/18 10:58 AM
I did most of my Christmas shopping on my iPhone. There were sales plus another 20% off. And I didn’t have to leave home AND free shipping. Awesome!!
Marieontourage's Review of KohlsReviewed on 12/12/18 10:58 AM
So far I’ve only done online Christmas shopping and I love it! Thank you for making it so easy! And thank you for saving me lots of money.
Chelsea's aunt Poppy's Review of KohlsReviewed on 12/12/18 10:58 AM
Extremely annoying to be forced to update my app every time I want to use it. No option to not update.
wownoother's Review of KohlsReviewed on 12/12/18 10:58 AM
I came home late and because I couldn’t get my order in on the phone I used my computer. Had to get a new password and then it wouldn’t accept my it and kept making me repeat the order. So I tried to call the help line, but it was 29 minutes after it closed. Needless to say I didn’t place an order. I have ordered before and always needed assistance. Too bad too as I didn’t find the pants I wanted in the store
MightyHrmz's Review of KohlsReviewed on 12/12/18 10:58 AM
My gf ordered a bunch of items last year, and Khols canceled her order the next day after charging her credit card. We called in and was told because she had a foreign sounding name they canceled the order thinking it was fraud. This was Black Friday. All of the sales were long gone by the time they canceled the charge, and most of the items were out of stock. Fast forward to this year. I refuse to do business with Khols myself over their racist c*** from last year, but the gf wanted to try again. This time a small order. It went through. Now their crap-tastic app with very bad reviews yet uncommonly high rating which is disproportionate to the reviews can't even process a payment correctly. Deleting this app. Deleting Khols from my life. Much happier shopping elsewhere.
Starlight288's Review of KohlsReviewed on 12/12/18 10:58 AM
Kohl’s has the worst app! Every time you search for something you get “something went wrong”. Really? Every time! I am so sick of this app and this store. If you order something hope that they don’t lose your time during shipping. I hate kohl’s almost as much as I hate target. No stars.
Pue44's Review of KohlsReviewed on 12/12/18 10:58 AM
I got the 40% 1day only coupon and everything I look is not eligible!! Just as bad as bergner’s got! So annoying!!
Twin Falls shopper's Review of KohlsReviewed on 12/12/18 10:58 AM
I do not have a local Kohl’s. The closest is 2 hours away but I shop it every chance I get and I love the App and shop online a lot. Don’t tell on me!
mweaver1214's Review of KohlsReviewed on 12/12/18 10:58 AM
I like the app and the store but I am very upset about the shoe selection for boys they are never in stock they never have any of the sizes but maybe one or two!! It’s very disappointing!! I’ve been shopping on your app for about a year and to this day you guys never have any of the converse in stock and not even the Sonoma duck boots!!
Ladyter3's Review of KohlsReviewed on 12/12/18 10:58 AM
I have placed over 5 orders in a couple of weeks very satisfied with the communication and speed of delivery. Very convenient right from my home thanks happy shopper
ruppout's Review of KohlsReviewed on 12/12/18 10:58 AM
We were so frustrated with putting through our online order during the Black Friday event. We were out of state when we ordered and we had trouble getting the order processed. When we came home we went to your Short Pump store and Paul set everything right. He had what we ordered in the store and let us have the price at which we initially ordered the items. His helpfulness and positive attitude made us Kohls customers forever!😊
hfufyr's Review of KohlsReviewed on 11/27/18 12:30 PM
We love the stuff and Clothing.
Christine7731's Review of KohlsReviewed on 11/27/18 12:30 PM
Same as another person wrote. My order was sent to an old address. No help. And I can't change "my store" on the app. It shows the change online at kohls.com but it keeps reverting to another store on the app.
steveswae's Review of KohlsReviewed on 11/27/18 12:30 PM
I thought this app was going just great but my card got charged twice, and i had no clue about it until i checked my bank account. I have no clue or whatsoever , because I’m the only who knows my card and any transaction that go through will send a confirmation to my email but no. So i will be going to my bank and kohls to talk about this issue because it had use approximately $100 off my card
P,A''s Review of KohlsReviewed on 11/27/18 12:30 PM
The best shopping online. All in stock , shipped as promised and delivered on time and in good condition and I used $75.00 Kohl’s Cash towards third order. P.A. Desha, Arkansas
Cabingirl123's Review of KohlsReviewed on 11/27/18 12:30 PM
Too bad kohl’s your missing out on cyber Monday!
DeeDanay's Review of KohlsReviewed on 11/27/18 12:30 PM
I love this app because it’s complete access totally convenient, because I love this Store! Literally every week they have an awesome sale !
the LEGO man33's Review of KohlsReviewed on 11/27/18 12:30 PM
Absolutely love this app. I can keep track of my credit cards and shop all the awesome deals kohl’s has to offer! Kohl’s is the greatest deal retailer!!!
Unhappy Kohls Customer's Review of KohlsReviewed on 11/27/18 12:30 PM
I recently placed a large order online which they cancelled without my knowledge. I spent 25 minutes on the phone with customer support to be told repeatedly that they couldn’t do anything for me. I asked to speak to a manager. The manager said he would take care of it, reinstate my order so I got the Kohl’s Cash due to me, after 15 more minutes, he said he would transfer me back to support to finish, the phone rang and rang then finally told me to leave a message. I left a long message and hung up. 2 days later I went to check on the order and found it was still cancelled. When I called support again I was told they couldn’t complete my order because I didn’t stay on the line (which wasn’t an option). Luckily I wrote down the managers name and employee number so I could go through it all again! 45 more minutes on the phone and 2 weeks later finally got my merchandise and decided never to order online with kohl’s again. Going to Amazon now - cheaper, faster, and excellent customer service.
Christy Elaine's Review of KohlsReviewed on 11/27/18 12:30 PM
I love shopping Kohl’s!
SarahL2315's Review of KohlsReviewed on 11/26/18 12:28 PM
I work at kohl’s and have loved being able to use this app to help customers find upc/sku numbers for items that don’t have tickets but one of the recent updates has completely stopped me from being able to find a sku number for any item no matter what I try and it has kept me from using the app to help customers as much. Would love to see the developers put that feature back in to make it easier for online shoppers and associates alike.
App lady 1's Review of KohlsReviewed on 11/26/18 12:28 PM
There is ALWAYS something wrong with this app! So annoying. For the past week it won’t load my cart. Before that, it would shut down randomly...too many other things to mention. Very frustrating.
Ina FO's Review of KohlsReviewed on 11/26/18 12:28 PM
Great in the store even better on app.
Mandeg's Review of KohlsReviewed on 11/25/18 12:32 PM
I work at Kohl’s and use my phone quite a bit to price check items for customers. For some reason the Scan feature will not focus on barcodes. No problem using that type of feature with other apps so I assume it’s a compatibility issues with my iPhone 7. I have tried to reinstall the app but that doesn’t fix the problem. It’s really of no use to me at this point. Very disappointed.
Thundering pig's Review of KohlsReviewed on 11/25/18 12:32 PM
Only downside i have is if you have “storewide” discounts that it actually covers everything in the store..not like half.
Lei Kaufman's Review of KohlsReviewed on 11/25/18 12:32 PM
We buy most everything for our home, and of course clothing, from kohl’s. Love saving money, and all in one place.
JustMe21999999999's Review of KohlsReviewed on 11/25/18 12:32 PM
Macy’s lost a $150 sale due to canceling because 1 item for $14.97 was out of stock. They cancelled the entire order and kept a transaction hold for the purchase against my card. So I lost some Black Friday items. I love kohl’s!!!
upste cistomer's Review of KohlsReviewed on 11/25/18 12:32 PM
Ordered an insta p** on Black Friday. The sale was completed and kohl’s cash was issued. The next day I was emailed that my order was cancelled. Now I can go into the store and purchase the item for $20 more than the day prior. If it would have cancelled the order same day, I would have been able to get the item in the store for the sale price.
Barbershopgirl's Review of KohlsReviewed on 11/25/18 12:32 PM
if I could give this a negative 10 I would. the kohl’s pay part never works in any of the stores I’ve been in - there is never a good reason why it doesn’t work because no one can tell my why. I still have to, Avery the kohl’s card so I can pay otherwise they want you to input your full social security number and I refuse to do that it’s so frustrating when nothing works on the app. Don’t waste your time just pay with a card or cash. It’s not worth the hassle to try and use it.
Slystar's Review of KohlsReviewed on 11/25/18 12:32 PM
App is easy to use it. You can find it easily online
kc16355's Review of KohlsReviewed on 11/24/18 12:30 PM
Not the most user friendly app
MimiZike's Review of KohlsReviewed on 11/24/18 12:30 PM
Never had to leave the house. Great bract Friday deals and all from the comfort of home. Great saving and deals.
Currlygirrl's Review of KohlsReviewed on 11/24/18 12:30 PM
This app has basically become useless for shopping. Search is not functional, as items on the website are not the same as in the app, including inventory information, and SKU search is not accurate as well. There are obviously major glitches in the app that have led to so many errors and it basically has become unusable for anything other than tracking your Kohl’s cash, and it even glitches for that too. Unfortunately like the store itself over the last few years, this app is frustrating and not worth the trouble
Caluzca's Review of KohlsReviewed on 11/24/18 12:30 PM
I love it! Fácil comprar desde mi casa
Addidi's Review of KohlsReviewed on 11/24/18 12:30 PM
Fantastic prices great quality friendly staff great customer services
Renee8611's Review of KohlsReviewed on 11/24/18 12:30 PM
Rebate pdf’s are not downloading. Links simply take you to kohl’s.com
Hot Moh!!'s Review of KohlsReviewed on 11/24/18 12:30 PM
Kohl’s app is a waste one and the app is deducting extra money from credit cards if we add the payment method. Worst app ever seen like this.
Leenie313's Review of KohlsReviewed on 11/24/17 9:17 AM
I love Kohl's; it is my favorite store by far. What I don't love is the app. It crashes **all** the time - pretty much every time I use it. Also, when you filter products - let's say you filter it to long-sleeved women's tops in a size medium - and you hit the "back" button, instead of removing the filters and taking you back to all women's tops, it takes you all the way back to the original home screen, so you have to redo everything. Also, you should be able to select all the filters you want and *then* hit "apply" instead of having to hit "apply" after choosing every single filter, and then having to hit it *again* to actually apply them.
Bean zzz's Review of KohlsReviewed on 11/24/17 8:34 PM
My whole order didn’t go through had to do a second order and my mailed coupons didn’t go through.
only.azn.in.sc's Review of KohlsReviewed on 11/24/17 6:08 PM
I love Kohl’s! I enjoy the app and the option to pick at the store while shopping at home! Great rewards for buying things I really need for my home.
Lindricky's Review of KohlsReviewed on 11/24/17 5:55 AM
I tried to checkout online while also using active coupons from my app rewards account, and have been unsuccessful. Alaska has 1 store so I had to drive there in order to use the coupons. I also tried Buy Online Pickup In Store, and after submission, the order did not process. Luckily the store did not sell out of those items today.
CherieMc's Review of KohlsReviewed on 11/24/17 2:25 PM
Kohl's does not only offer exceptional customer service, they truly have a "no hassle" return policy, and best of all, those year-'round deep discounts make them a triple threat and my preferred retailer.
Eri1136's Review of KohlsReviewed on 11/24/17 1:58 AM
Me encanta comprar en la tienda o en la pagina tiene muy buena calidad y los mejores descuentos aceptan barios cupones en la misma compra la recomiendo grandemente
Teacher's daughter's Review of KohlsReviewed on 11/24/17 1:41 AM
Nice selection of so many things, and the coupons are phenomenal! Too many other stores limit what you can buy with their coupons; at Kohl’s, they are so accommodating!
Evelyn8's Review of KohlsReviewed on 11/24/17 1:27 AM
Every Year I must shop KOHLS great value / great prices - start your holiday shopping something for everybody !!! Thank you KOHLS !! 🍁🌺🍁
Carabeara89's Review of KohlsReviewed on 11/24/17 10:31 AM
Easy to use. Love that when I'm Buying gifts I get a gift back with kohls cash
Saraheb4's Review of KohlsReviewed on 11/23/18 12:25 PM
The last 2 times I’ve ordered my orders are cancelled, either within a few hours or 17 hours later! Less than pleased with Kohl’s customer service!
CJG123445's Review of KohlsReviewed on 11/23/18 12:25 PM
rjfed's Review of KohlsReviewed on 11/23/18 12:25 PM
Can’t see kohls cash on preview. Has to click on it to show. Please fix.
Farmvoy199665's Review of KohlsReviewed on 11/23/17 6:33 AM
My friend and I have been Black Friday shopping for almost 30 years but didn't "find" Kohls until about 10 years ago. So happy we did! It is our main shopping venue for Black Friday shopping and we literally spend hours just browsing and checking everything out. And now that we can buy online and pickup to avoid crowds, we are thrilled! LOVE YOU KOHLS😊
Nanny's Rock Music's Review of KohlsReviewed on 11/23/17 4:42 AM
Thanks for easy to use app. Love shopping for kids and shipping is speedy.
tickTok88's Review of KohlsReviewed on 11/23/17 3:25 PM
Whenever I open app, my login details are not saved and every time I need to login again. Please give us fingerprint support with native UI interface, we don’t want hybrid app.
Tracy Davie's Review of KohlsReviewed on 11/23/17 2:18 PM
I love Kohl’s ❤️
Haolepinoy's Review of KohlsReviewed on 11/23/17 1:27 AM
Never thought I'd shop at Kohl's but love how much I'm saving. Thank you Kohls!
ACWFredster's Review of KohlsReviewed on 11/22/18 12:28 PM
I found the app very well organized; easy to use for exploring products, making orders, and paying on the Kohl’s card. It provides info on discounts and rewards and readily provides them on orders.
LJ 7591's Review of KohlsReviewed on 11/22/18 12:28 PM
Just want to thank Kohl’s for making it right with me when they told me my kohl’s cash had already been used online the day before. When I told them I hadn’t bought online for a year - I had not used it- they got a manager and took care of it ! They explained there are scammers who do that. They made it right with me by counting my $20.00 km Kohl’s cash - even though someone had “faked” a number and “ “stolen “ it from me.
Olive67890's Review of KohlsReviewed on 11/22/18 12:28 PM
Installed app, tried to create profile, won’t allow me to click “create account” attempted to redo it 4 times.... its not me ... it’s you App will be deleted.
haroonjoblo's Review of KohlsReviewed on 11/22/18 12:28 PM
I simply didnt like this app for one reason. I have to write my haername and password everytime i need to check my balance for charge card. The app is not iser friendly, it could simply use the touch id that other big companies apps are using. My advise to this app administrators is to work harder to improve the usability of the app.
me afain's Review of KohlsReviewed on 11/22/18 12:28 PM
I have tried for Two days to place an order and cannot. I am in the system. But no where can I click on anything to put in cart or shopping bag I am beyond upset. I live over an hour away from a store and they do not have what I wNt in store. As I drove there today.
Cathy1950's Review of KohlsReviewed on 11/22/18 12:28 PM
So convenient to shop.
Warrior princess 2's Review of KohlsReviewed on 11/22/18 12:28 PM
Your kohls charge app is a joke! I can’t access my bill’s due date at all. And there is one date that appears somewhere in the app and it says my due date is in April of 2018!! Seriously?? I tried several times to reset my password through the app and I never received the email with the link to reset it. Because of your incompetence, I have been late paying my bill in the past. And it was about to happen again because I NEVER!! received an statement either by email or snail mail!! I am beyond upset about all this! Fix your app and online service Kohls!!! I might have to stop using your credit card if these things keep happening!!!
Grasshopper 2's Review of KohlsReviewed on 11/22/18 12:28 PM
I love the convenience of Kohl’s online shopping. It’s fast, easy to find what you need, keeps your coupons organized, offers more savings than you thought you had. Best part is when that 30% off is about to expire or your Kohl’s cash you can quickly log in and win! I always get free shipping and the return process is easy, but usually I don’t need to return my items. Thank you Kohl’s.
Grandmakim's Review of KohlsReviewed on 11/22/18 12:28 PM
It seems since the last update mg app will not open, regardless of where I am at home or the store. It is very frustrating.
Nighmare shopping's Review of KohlsReviewed on 11/22/18 12:28 PM
I love Kohl’s...BUT shopping online is so frustrating! The site takes long to load, is slow and mistakes are made with the order (sizes, quantities, shipping address...) that I am not sure how happens. For whatever reason the app on my phone works better than the site on computer, but hard to do a lot of shopping on my phone. Kohl’s...Please fix your website!!!!
way2top's Review of KohlsReviewed on 11/22/18 12:28 PM
Some recent update brilliantly requires the customer to choose yes or no before doing anything including logging myself out AFTER MAKING A PAYMENT!
Shopwease's Review of KohlsReviewed on 11/22/18 12:28 PM
I agree with the last reviewer. I had the same thing happen, which lucky for me, it was sent to my daughter and she could return it to the store. I called them as soon as I got the confirmation and as she said “tough luck”. I knew her address was there since I send her stuff often but every time I reviewed the order, I corrected the address.
FiddyCent's Review of KohlsReviewed on 11/22/18 12:28 PM
I love the app for ordering and in store use. If an item is in the wrong place, you can use your phone to scan the barcode for the price. I love that coupons and Kohl’s cash automatically download into my Kohl’s wallet. I always use the Kohl’s pay feature on my phone. I do find it puzzling that some employees have never dealt with the app or Kohl’s pay. I think all employees should be trained on their app and procedures because their lack of knowledge has been in multiple stores.
MisterE30188's Review of KohlsReviewed on 11/22/18 12:28 PM
Shoe style was not available in my size. Croft & Barrow pocket tees could not be found.
sprousey's Review of KohlsReviewed on 11/22/18 12:28 PM
To update app there are 16 pages of terms and crashes conditions. I think nope not going to do that also have to put nickname to post I have no nickname so here goes nothing and all that I put says taken even xxxxxx
START LOADING's Review of KohlsReviewed on 11/22/18 12:28 PM
I love Kohl’s always shop from here always get good deals but some times the staff is not cooperative they need to be more polite and helpful over all every thing is good
Shore grandma's Review of KohlsReviewed on 11/22/18 12:28 PM
Order online and throughout the app often but lately I’ve had something from every order cancelled just minutes later. It’s frustrating because I’m no given any chance to replace the item. Hope it doesn’t continue.
Metk19's Review of KohlsReviewed on 11/22/18 12:28 PM
I would have a tremendously long list of complaints if I started to vent them all but for now I am unable to use this app for over a month on my Iphone 7. I can shop but can’t checkout. I was told to switch the devices. That is completely not convenient and not really doable. My Iphone always worked and now doesn’t. I tried to log in from safari and it worked one day and now no longer works either. There was only one update since all of this has happened and it didn’t fix it. Hope this gets addressed!
Agasti~'s Review of KohlsReviewed on 11/22/18 12:28 PM
Terrible customer service through the app!
Rjax1025's Review of KohlsReviewed on 11/22/18 12:28 PM
Its been months and its still a pain to check out and I cant even load it 90% of the time.
bagel914's Review of KohlsReviewed on 11/22/18 12:28 PM
Daustenian's Review of KohlsReviewed on 11/22/18 12:28 PM
App not working. Keep getting error messages. It couldn’t help me find an in stock coffee maker at my local store. Please fix with new update.
Emerald Card ClienT's Review of KohlsReviewed on 11/22/18 12:28 PM
Abbster77's Review of KohlsReviewed on 11/22/18 12:28 PM
I have an account, but it isn’t recognized when I try to login. I ask for a password reset and wait only to NEVER get the email to reset. Your website locks up, so I download the app and the same things happen on it. I finally deleted the app. Shopping online is nearly impossible and not worth the hassle. Needs a major overhaul if you are going to be competitive.
sprice159's Review of KohlsReviewed on 11/22/18 12:28 PM
My best friend for everything but food ☝️
DreabytheSea's Review of KohlsReviewed on 11/22/18 12:28 PM
The new version is not working. Please fix the error message that gives us when we try to log on the Kohl’s credit card. It won’t even show me a summary.
starnau's Review of KohlsReviewed on 11/22/18 12:28 PM
I love khols and the pick up process is easy!
Billayii's Review of KohlsReviewed on 11/22/18 12:28 PM
MaybeAfterLunch's Review of KohlsReviewed on 11/22/18 12:28 PM
So I'm trying to watch the "Welcome to KOHLS Mobile Wallet" video in the app. The captioning at the bottom is to small to read comfortably. I rotate my phone to landscape orientation (the way most videos are watched on displays, tablets, and phones, worldwide) and …nothing. Now I'm watching a sideways video with captioning that is too small to read comfortably… What idiots!
tinker elle's Review of KohlsReviewed on 11/22/18 12:28 PM
I love Kohl’s on line shopping. It’s so easy. Sometimes I have it delivered to my house and sometimes I order on line and have it sent to the store. When arriving at the store it takes less than 5 minutes to get your order. I pick up at the Clifton Kohl’s. They are very nice and very efficient.
Great 👍👌's Review of KohlsReviewed on 11/22/18 12:28 PM
When searching for items, the small print will say available for store pick up at my location. When you click on the item, it then says it’s not available. Also the filters don’t work correctly. I searched toy items under $10 and it gave me lots of different items including a crock pot.
grandmapat's Review of KohlsReviewed on 11/22/18 12:28 PM
Online shipping has been awesome and store pickup saves me from standing in long customer checkout lines!
Yellow0713's Review of KohlsReviewed on 11/22/18 12:28 PM
Enjoy all the people at the Arlington Heights store
refereemn77's Review of KohlsReviewed on 11/22/18 12:28 PM
First, I can't believe there are pop-up ads in this app! Putting ads for other companies on your website and in your app while I'm trying to buy from Kohl's is just plain stupid. It's an awful user experience. Second, It's painfully obvious that this app was not developed with iOS as its target platform. From the messy side "hamburger" menu to the lack of support for the newest iPhones, it seems like this app was either developed for Android devices and poorly ported over to iOS or developed with some c***** cross platform framework. Seriously, get a developer who knows Objective C and Swift and improve the quality, performance, and layout of this app! It's mostly okay for browsing items and sales, but completing an online order always means going to the web on a computer.
HaseMcSchmase's Review of KohlsReviewed on 11/22/18 12:28 PM
Every time I try to use this app it requires me to update. Every time I try to update I am unable to because I am in store and get no signal. Now if I do happen to be able to launch the app, don’t expect it to have saved my credentials or remember my preferences to use fingerprint login. I would love to order but this just never works. Waste of time
BarbaraJ.'s Review of KohlsReviewed on 11/22/18 12:28 PM
LOVE shopping online at Kohl’s.com. Easy way to get nice gifts without dealing with the crowded stores!
muffy7861's Review of KohlsReviewed on 11/22/18 12:28 PM
I get Missing required parameter First name during checkout. I can send screenshot if you provide email id.
CVScustomer2018's Review of KohlsReviewed on 11/22/18 12:28 PM
Worst app ever! I haven’t been able to have any part of the app work. Been trying for over a month at different times. The charge portion, even adding a kohl’s card to the wallet. Completely disappointed. #useless
tamigNB's Review of KohlsReviewed on 11/22/18 12:28 PM
I shop at Kohl’s for the deals and cash bucks you get. I go when they open so I don’t have to fight the crowds I have always had a good experience.
Beachnnessa's Review of KohlsReviewed on 11/22/18 12:28 PM
Nice app for shopping anywhere!
alishaab2010's Review of KohlsReviewed on 11/22/18 12:28 PM
I purchased the boots online through Kohl’s.com. I was told that my order was ready. I went to go pick up the order and only one pair boots was there they scanned the order and then it showed I picked up both even though only one pair was there I asked for a refund they refunded me only for one pair of boots. I didn’t pick up any boots: The refund didn’t go through as a refund but instead charges me again. then the other boots popped up later that they were on their way however I was then chad ged a forth time. Khols online ordering charged me four times gave me a receipt for hat says it was refunded but it came out as another charge. And it says I have he boots they were supposed to refund: charges four times and no product:/
Graceeee.'s Review of KohlsReviewed on 11/22/18 12:28 PM
Had to get price adjustment, Elise from refunds at The Jericho store helped me. Best experience excelent customer service
JusTinaT's Review of KohlsReviewed on 11/22/18 12:28 PM
What a pain in the butt. Just trying to register and pay off the balance on my kohl’s card, because it’s supposed to be so easy with the app! However, the app is too glitchy and I can’t even complete account setup because it keeps freezing during the s***** security question part. Lame!
Diezelson's Review of KohlsReviewed on 11/22/18 12:28 PM
I can use my discounts, coupons, & reward cash in store & even online but NOT in the Kohl’s app. Efforts to contact Kohl’s have been equally a waste. I literally was about to pay an extra $20 overage on an order from the app than I would have paid just through the browser. Delete
Roseskii's Review of KohlsReviewed on 11/22/18 12:28 PM
Love the website and the phone app. Doesn’t matter what the hour, I can shop 24 hrs without hassle. Wide product selection and great pricing. Clothing, home items, shoes, and always great quality. Convenient pick up, and easy return policy. What’s not to Love about Kohl’s!
KayleeC's Review of KohlsReviewed on 11/22/18 12:28 PM
Checkout process is impossible. It never loads the cart when I'm ready to check out!
Nick2672015's Review of KohlsReviewed on 11/22/18 12:28 PM
I am able to sign in in safari but trying to shop through the app it will not keep me signed in after I go through the link ?!🙄
MB in Illinois's Review of KohlsReviewed on 11/22/18 12:28 PM
I love not having to clip coupons AND remember to take them to the store with me. All coupons are in my wallet. I check before I go to see coupons, and sometimes find some I didn’t know I had, saving me even more. Shop very little on line, but the wallet is great for in-store shopping.
His favorite gurl's Review of KohlsReviewed on 11/22/18 12:28 PM
I did not want to send this with any star ratings but it would not let me post without doing so. I will never order online AGAIN!!!!!! And because i don’t travel often means that Kohl’s will not be getting my money like that ever again. I ordered a talking monkey bank. It look like it had been in the warehouse or sitting on the shelf in the store for 25 yrs. The batteries that were inside, “states for demo use only”, were so corroded that my husband had to use pliers to get them out. Once we cleaned the corrosion off the inside of the battery case and cleaned my kitchen floor from all the stuff that came out we placed new batteries in, the monkey still did not work. I also ordered wedding gifts on the same order. The actual boxes were so damaged that i had to take the items out, wrap them in bubble wrap and put in a gift bag praying that they would not damage in transit. I did not have time to take the items to the store because the wedding was the next day. The boxes that the items came in did not get damage in shipping because the UPS boxes were in perfect condition. I cannot believe that an employee would send items to a customer that were so badly damaged. Again like the monkey mentioned above the items that were purchased off of a wedding registry for A WEDDING were so badly damaged that they look like they had been in the warehouse or on the shelf for 25 yrs. Is it your practice to send items off of the store floor to customers who order off one? If so, then they should be inspected for damage and appearance. It’s no way that a person with any common sense would have been okay with sending that monkey bank to anyone looking the way it looked and glassware boxes damaged. The little plastic things that held the monkey to the box had three missing so he was just hanging from his box and then for someone not to see the corrosion on the bottom of the monkey since he only had one plastic piece holding him on the box is puzzling to me. Okay I’m rambling now but i wanted u to get the point. I’m am disgusted and disappointed and wish i could have gotten my money back for not just the monkey but i could not show up to the wedding empty handed! 😡😡😡😡😡😡😡😡😡😡
AlissaG1983's Review of KohlsReviewed on 11/22/17 9:03 PM
I love the convents of shopping online/ mobile
u2gal44's Review of KohlsReviewed on 11/22/17 5:07 PM
Recently I started getting errors stating “unexpected error. Try again later. “ I get this when trying to access any features. Something isn’t working right with the new update on iPhone 8 iOS 11.
MamaBearO_o's Review of KohlsReviewed on 11/22/17 3:17 PM
I click on the app. It shows Kohl’s across the whole screen and then closes. I have the newest app version but still nothing. Pointless.
Helmbrecht's Review of KohlsReviewed on 11/22/17 2:45 PM
Love the fact you can keep your cart full and basically have your Christmas list!
Satheesh Sri's Review of KohlsReviewed on 11/22/17 12:41 AM
Most of the pages crashing with error retrieving information from server . Looks like app is dead other than home page and few other navigation . Too bad close to holiday sale. I may not blame Kohl’s instead blame iOS update as it’s not only affecting Kohl’s app. So s***** they released update in holiday time.
Hddjohcvjhfsrjh's Review of KohlsReviewed on 11/22/17 11:40 AM
The app is crashing.
menifee shopper's Review of KohlsReviewed on 11/21/17 6:16 PM
Easy and convenient
Sherrilynn65's Review of KohlsReviewed on 11/21/17 4:18 PM
Since I did the (forced) Kohl's App upgrade in November 2017 I've had major problems with it. I constantly get "Unexpected Error Please Try Again Later" messages every time I try to search for anything, access my cart and just about everything else. The only thing that seems to work good are the Rewards and Wallet parts of the App. Wondering if others are having this same issue or is it just me??😕
Great "fix" Grindr's Review of KohlsReviewed on 11/21/17 1:55 AM
Worst timing for a review, ever!
BrianSMcDonald's Review of KohlsReviewed on 11/21/17 1:09 PM
I’ll give you a 5 star review once the app is updated to support the iPhone X!
Instalovuhhhh's Review of KohlsReviewed on 11/21/17 12:33 PM
If I have the opportunity to, I always use the app over the website! The categories make much more sense on the app and the back button works too. I’m also using it to work on my wedding registry. Love this app! Don’t change it!
not so merry this year's Review of KohlsReviewed on 11/21/17 11:55 AM
Not a good sign for Kohl’s when the app doesn’t work the week of Black Friday Yesterday and today the search function just returns an error I keep looking for a fix to the app but no luck yet I always do my Christmas shopping at kohls through the app guess not this year
halsall1's Review of KohlsReviewed on 11/21/17 11:48 PM
This app download is stuck and will not load on my phone. Has been stuck for the past two weeks. I am not able to delete it, nothing, just stuck in the update status.
Matt'stoys's Review of KohlsReviewed on 11/20/17 7:38 PM
Loved, loved, local bed this app until the last update! Now, I keep getting errors when trying to access my wallet or shopping bag. This is a real issue when trying to check it out & using Kohl’s pay function in the app. PLEASE fix this ASAP!!
gitita1's Review of KohlsReviewed on 11/20/17 4:27 PM
Best store ever, the associates are really helpful
Mdmello's Review of KohlsReviewed on 11/20/17 2:27 AM
I have had this app for awhile and I’ve never had any problems. It’s so easy to use and I love the pick up at your store or delivered service. Since I’m handicapped, I can’t get to the actual store sometimes. But I wear their clothes a lot, so I know who’s clothes I like and what size I am in that line. I just ordered boots so we’ll see how that goes but I won’t complain if they aren’t the right size. If you’ve never wore boots by this designer, ya gotta wait and see. Oh, I hope they fit, they are exactly what I’ve been looking for!
Lynde502's Review of KohlsReviewed on 11/19/17 7:33 PM
I love relaxing on my sofa with a good movie and a cup of hot coffee in my yoga pants and messy bun browsing and usually shopping on my Kohls app! So super easy to find things and I don’t have to leave my house!
Tiffvill's Review of KohlsReviewed on 11/19/17 5:00 AM
I loved this app! It was fun and easy to shop. After the recent update it won’t let me browse or see my rewards :/ I’m really disappointed
stephen.moore's Review of KohlsReviewed on 11/19/17 1:32 AM
On iPhone X the Kohl’s app is almost unusable! When scrolling it scrolls really fast and not at all natural! I hate the app with this update and will not be buying anything from it!
Jewelz2523's Review of KohlsReviewed on 11/19/17 10:57 AM
I love Kohl’s it is my favorite store😀
AGarcia01's Review of KohlsReviewed on 11/19/17 10:52 PM
I don’t use the app every single day however whenever I open the app it doesn’t let me use it until I update it. I will delete & not download again. Every time they make an update to the app nothing changes at all maybe expect the look of it which is useless. Hate this app.
DLMowry's Review of KohlsReviewed on 11/18/17 7:54 PM
Shopping is Very easy using the app.
anonymous578's Review of KohlsReviewed on 11/18/17 6:29 AM
Love the store, hate the app.. Kohls can do so much better! Please update the old version/software. It would be nice to have a quicker, up to date account. All activity takes up to days to appear, you constantly have to re log in, & whats more annoying is the signing in! Why cant we just simply use a username & password instead of ALWAYS asking for the security questions... i know this company/app can have a loooot of potential.. i was really excited for the Kohls app until i realized how out of date this app was... i still love the store & believe in further potential.
#23 patricco's Review of KohlsReviewed on 11/18/17 4:11 PM
Keeps doubling my cart every time I log on.
Dp3323's Review of KohlsReviewed on 11/18/17 12:29 PM
Ever since iPhone had the upgrade this app has not worked correctly. Please fix this !! On a positive note, I do find this very convenient. I have better luck finding what I like on the app then in the store.
Kysaun's Review of KohlsReviewed on 11/18/17 10:57 PM
Valeriegurl39's Review of KohlsReviewed on 11/17/17 5:27 PM
Scanner never works in the store. Connectivity in the store rarely works even connected to stores WiFi. I usually have to take pics of my coupons and use the store. Idea is great... just needs to function
Rhamilton24's Review of KohlsReviewed on 11/17/17 3:23 AM
So simple and easy to use! Love it!
Mo_Money11's Review of KohlsReviewed on 11/17/17 12:53 AM
My desktop site allows me to view my rewards, however, every time I try to check my rewards on the app, it says my account does not exist. I have tried deleting and redownloading the app multiple times. They don’t do communication via email, yet expect me to wait 20+ minutes on the phone to still get no where! What’s the point of offering this feature when it doesn’t even work?!
IDC1995's Review of KohlsReviewed on 11/17/17 12:53 AM
I really don’t appreciate being forced to update my app when I access it without the option to opt out until later time.
Fit LP's Review of KohlsReviewed on 11/17/17 10:37 PM
Continue to get errors when I click anywhere in the app. PLEASE DO AN UPDATE!!
Carole P's Review of KohlsReviewed on 11/16/17 2:45 AM
Loved the app until the latest update . Now it keeps crashing and won’t open.
nickimary's Review of KohlsReviewed on 11/16/17 2:01 AM
Never received my points, disappointed.
jessrichards12's Review of KohlsReviewed on 11/16/17 1:26 PM
Unexpected error for everything. Have to shop in the browser version because the app is completely useless!
SJONES1829's Review of KohlsReviewed on 11/15/17 11:50 AM
I continuously get error message after error message when trying to search or view my cart. Used to be great and easy to use.
s😶y vella😘👍's Review of KohlsReviewed on 11/15/17 10:34 AM
Me fascinan las ofertas de Kohls’
Geo2smart's Review of KohlsReviewed on 1/13/19 12:38 PM
Customer service is great! Very happy with my items and quick delivery. No problems with using their website at all. Easy to navigate around in.
Scottie52's Review of KohlsReviewed on 1/13/19 12:38 PM
Never had an app from a major retailer that was this glitchy. The payment option page was a complete mess, and took about twice as long as it should have.
kimommie's Review of KohlsReviewed on 1/13/19 12:38 PM
I love Kohl’s pay and the convenience it offers, however I have found an issue/bug when using it. If I do not have any offers to apply OR if I choose NOT to apply offers in my wallet, the app freezes and will not move to the next screen. We’ve tried re-ringing the purchase, cancelling the transaction, closing and reopening the app. I have had to cancel kohl’s pay and pull out my card. I am an associate and can tell you that we don’t get a large volume of Kohl’s pay users but as this technology catches on, this issue will cause delays at the registers and, more importantly, frustration for our customers which will ultimately drive down sales.
Beerconasr's Review of KohlsReviewed on 1/13/19 12:38 PM
I have used Kohl’s on line twice now. The first time it took for ever to get my order. They went past the estimated shipping date by a week. The second order it took them two days to tell me that it was out of stock. The funny thing is I can go right back on and order it again for regular price. Be careful when you order expedited because in FinePrint it might say it will take weeks before they actually ship it. All in all it’s just c***** service all around. Oh and good luck trying to get a hold of them!
kfernley's Review of KohlsReviewed on 1/13/19 12:38 PM
This app is annoying. Every time this app gets updated, you have to log back in and reset your password. Now I know some people are just going to say “it’s a security feature” and that’s nonsense because you can keep using the same password. I don’t know why they do it but literally every time I go to use this app I have to go through a 30 minute process for clicking the forgot password link, finding that email in my spam folder (because Kohl’s sends 4,763 emails a day) and then resting my password to the same one I’ve used. Just use your card and bring in the coupon they mail you. This app isn’t worth the struggle.
ChicagoXavi's Review of KohlsReviewed on 1/10/19 12:43 PM
Why must one enter log in info each and every time in order to make a payment on my cc? It's a time consuming activity. Makes me less likely to use this cc or visit the store often, just to avoid the hassles associated with this app
paulatahah's Review of KohlsReviewed on 1/10/19 12:43 PM
Love kohl’s... but should start carrying items such as diapers also like target does. That would be awesome ...
mrspugmomgonzo's Review of KohlsReviewed on 1/10/19 12:43 PM
I love it! And it’s super helpful 😊
CarolH.'s Review of KohlsReviewed on 1/10/19 12:43 PM
I made a purchase online and since I try to avoid shipping charges (it lessens the value of the deals), I opted to pick up my order in store. Super easy & fast! Employees working the Customer Service Area in the Woodhaven, Michigan store were very courteous & helpful. Thanks for giving me an awesome after Christmas shopping experience! Happy New Year!
a truly blessed mama's Review of KohlsReviewed on 1/10/19 12:43 PM
I was in my shopping cart to check out the 2.99 Big towels and 1.99 wash cloths. The prices changed on me prior to me being able to check out!! I had 40 towels and wash cloths all together!! I was very disappointed that I was not able to get the towels and wash cloths!!!
Barcawins's Review of KohlsReviewed on 1/10/19 12:43 PM
Does not work! Please check.
anaivette's Review of KohlsReviewed on 1/10/19 12:43 PM
Wouldn’t let me redeem coupons or rewards at checkout. Not convenient and pointless.
wgmom's Review of KohlsReviewed on 1/10/19 12:43 PM
This app saved my Christmas! No lines no searching in stores for hours and hours. Just pick on line in app and have it shipped home! Thanks so much
Incompetent slut's Review of KohlsReviewed on 1/10/19 12:43 PM
If you write a bad review it will ask you to put in a nickname. I put in 12 different nicknames and they all were taken so they asked me to put in another nickname all the times that I put in taken. That is how they keep the negatives out.
RickMorris's Review of KohlsReviewed on 1/10/19 12:43 PM
Trying to check my credit balance. When launching the app, logging in works. When I tap to view my account it asks me to login again ??? and, using my username and password it tells me invalid username or password (and I NOT mistyping it)
Jeb654's Review of KohlsReviewed on 1/10/19 12:43 PM
Spent a lot of time placing an order. When I went to check out it wouldn’t accept all my information. So, I tried Apple Pay, wouldn’t work without entering Y2Y, wouldn’t accept the “Y” entry. Wasted a over a half hour and never did get the order placed.
TRVIII's Review of KohlsReviewed on 1/10/19 12:43 PM
My order has been shipped and I expect it to arrive in a couple of days. Hopefully it will look as good as it did on their website.
nlievano's Review of KohlsReviewed on 1/10/19 12:43 PM
Doesn’t work on iPhone X. Could be me I guess but I doubt it.
word 5's Review of KohlsReviewed on 1/10/19 12:43 PM
Loved shopping online app. Made it so much easier for me after ankle surgery for holiday shopping!!!