harrybee7's Review of Hm AppReviewed on 7/9/18 6:19 PM
This new update is absolutely wack!!! Shipping takes forever and when you finally receive items, you realize the shipped the wrong stuff. It’s addressed to me on the box yet the receipt says another. I only hope refund for original items won’t be a hustle!!!
luvMD's Review of Hm AppReviewed on 7/9/18 1:59 PM
This new app is slowwwwwwww. From clicking on your bag to adding things to your cart, it makes me lose interest and I’ve actually discontinued shopping because of it. When I was forced to download the “new and improved” version everything I had saved was deleted. The old app at least told you when something is sold out but now it’s just deleted. The merchandise I did manage to order after much frustration took EIGHT days just to get shipped! And one of my items was sold out. Duh! It took you over a week to do your job. And lastly, on your bank account it looks as if the money is withdrawn as soon as you order but it’s not actually taken out until the order is sent. That would be fine if it didn’t take over a week for things to be prepped. I will more than likely delete this app. The H&M stores carry minimal sizes which I why I always prefer the app but this is simply irritating and inconvenient.
vfwj's Review of Hm AppReviewed on 7/9/18 10:01 PM
The recent update is causing a lot of errors! Loading problems, doesn’t update the bag correctly. I’m nervous to shop thru the app now. Loved it before this last update to the “new” app
Calling out all the scams's Review of Hm AppReviewed on 7/8/18 5:55 AM
This app Touch ID doesn’t even work and I also came across a logging in problem even though I downloaded the app and it promised 15% off my order. Of course bugs occurred after downloading the “new and improved” version of H&M while trying to make use of the 15% off.
b5kk's Review of Hm AppReviewed on 7/8/18 5:54 AM
I was excited to use the app but wasn’t able to add anything into my cart. I tried to heart items for later and kept getting errors trying that too. I just gave up. Too frustrating to use.
Nay35's Review of Hm AppReviewed on 7/8/18 5:38 AM
Purchased over a week ago, still no track of shipment.
A10MAR's Review of Hm AppReviewed on 7/8/18 5:20 PM
So I usually buy my clothes from H&M and I’m always really pleased with the quality. But this app is straight BROKEN. Every time I try to make a purchase using PayPal it just doesn’t work. And 50% of the time I use my card it doesn't work. The app itself is also just really confusing to use. The way they updated it basically made the app complete trash.
Wally773736363637's Review of Hm AppReviewed on 7/7/18 8:13 AM
Not having it available to filter by size is the reason for the one star.
LynnetElf's Review of Hm AppReviewed on 7/7/18 7:16 PM
I had the old H&M app with something’s in my cart and saved items but now that they made me get the new app all my things are gone and even signing in the website my stuff is gone. I can’t seem to find a way to get all my items back. I saved them so I can buy them later and now I can’t. Please fix.
Uggfrtgb's Review of Hm AppReviewed on 7/7/18 6:50 PM
It’s been 5 days and they still haven’t shipped my order. It was supposed to be 2 day shipping. Idk if it’s the app collaboration with the warehouse or the business itself.
Lance102's Review of Hm AppReviewed on 7/7/18 5:39 AM
The old app ran smoother was was less confusing to navigate. I also liked how I could see where my ordered packages were through the app.
joy pelekaii's Review of Hm AppReviewed on 7/7/18 4:01 AM
The old app claimed to give 15% off after download the new app. I just try to make a purchase and guess what no discount 👎🏻👎🏻👎🏻👎🏻
Mamuncy's Review of Hm AppReviewed on 7/7/18 4:00 AM
I like buying clothes for my kids from H&M but when I shop online I always get things cancelled, you guys need to get your inventory straight. Also with the new app it took forever for my order to get from “in process” to shipped ( took 8 days) when I had free shipping😪. Also I did not get an email with my order confirmation nor did I get an email telling me some of the things I ordered are out stock. It’s getting frustrating for me to shop online from here. Probably going to start looking elsewhere 🧐
broccolli head's Review of Hm AppReviewed on 7/7/18 3:02 PM
Biiiitch, why’d you think everyone would love it if their favorites were deleted. Oh and it’s really slow
omerfarah's Review of Hm AppReviewed on 7/6/18 7:25 PM
I have two orders still in progress the first order it’s almost 10 days still not shipped, I prefer the old app
kattttkatt's Review of Hm AppReviewed on 7/6/18 11:10 AM
at first i thought fine.. i can deal without the sizw filter but whenever i clicked anything it was sold out in my size.... so no i have gave up shopping with h&m and wont buy anything from them bc of how frustrating there app/website is
simaEB's Review of Hm AppReviewed on 7/5/18 7:32 PM
It’s a shame because I love the app. Easy to buy and that’s why I always get carried away and order a lot. I have 4 Kids and therefore have to order many different sizes and colors. Leaving me with a lot of returns. I had 6 separate returns and when I went to the store to return the items all went through except for one order. The manager didn’t know why and kept getting an error code. He kept trying to put the return through but kept getting an error code. He said to call the 855 number since it was an online order and that they would be able to help me. I called the second I got home and that was a complete waste of time. I spent an hour explaining to grace from the Phillipines what happened and all she was able to do was create a ticket to have a manager call me. That never happened. I Called again 2 days later only to have jaclyn from customer care tell me that a ticket was never even written up by the first customer service agent. Now the whole process has to start again. I do not appreciate having to chase after anyone. Especially for a simple thing like a return. You guys need to fix this method ASAP!
devin.scooter's Review of Hm AppReviewed on 7/4/18 7:47 AM
The new app is a bit frustrating in style in how you shop. I use to browse by concepts (divided, H&M man, etc), but now you have to select all items and filter through to have any hope. Not to mention it seems like the online inventory has dropped drastically as well, so there’s not as many interesting items online. I scanned a few things in store to see if they’d pull up, and all said “out of stock” when scanned. I’ve had the app on my phone since I worked for H&M, but it’s done and dead for me!
stephenz12's Review of Hm AppReviewed on 7/3/18 7:14 PM
The new app is incredible slow. I sometimes have to quit waiting for my shopping cart to load. It’s not responsive at times with the app constantly freezing or not registering my touch input and I have to kill for app and start over from what I was doing which is annoying. The app also erases my favourites and my cart. It not only continuously goes blank but it also crashes and the multiple times I’ve tried to check out, it just disappeared or double the quality of each item that was in my care. The previous H&M didn’t have this issue, I hope they can get this fixed because this version is horrible. It needs a new update soon because this is more like a beta than a final version.
Pollo locomoción's Review of Hm AppReviewed on 7/25/18 2:12 PM
What’s wrong with this crap ??? The old app was way better. Slow and keeps crashing and every time I saved something on the bag it keeps deleting. Fix it. Slow slow slow.
Angelo Vilchis's Review of Hm AppReviewed on 7/25/18 1:34 AM
Im a 55 years old man, I know it , Im not Your typical reviewer. I used it to take my grandchildren's to the flagship store @ Atlantic Station, Atlanta. and buy their clothes there , until I find out about the H&M app, I started buying their clothes to my 6 years of age girl and the 3 and 5 years of age boys. Never have any problems with the old version nor the newer version of the app. I liked very much the old version although don't know the reason why changed it, to Me it was working just fine. I just placed and received my first order thru the new app with NO ISSUES WHATSOEVER. The new app works like the one from ZARA. Love both brands for my kids. My only complaint its that they didn't send me the code for my 15% off purchase I promised as a reward to download and use the new app.
juansqueen's Review of Hm AppReviewed on 7/23/18 12:58 AM
Is there a reason why this app isn’t letting me check out? I click check out & then the screen goes blank ? What’s going on! Pretty annoying & I was planning on spend over 100$ but this stupid app isn’t letting me check out ? Please fix this!
Kjm464's Review of Hm AppReviewed on 7/23/18 12:39 AM
Crashes, not built for iPad, could use a lot of work
Bittersweet man's Review of Hm AppReviewed on 7/22/18 3:33 PM
This app makes me feel like the coolest monkey in the jungle!
vichn's Review of Hm AppReviewed on 7/21/18 7:20 AM
I’m using an iPhone X and the app keeps crashing. All I’m doing is browsing through items and the app closes by itself. Very frustrating having to reopen and figure out where I left off. Also the inventory is not accurate. I placed an order and received an email notice afterwards that several items were out of stock so I won’t be charged for these items thus won’t receive them. Bad UX. The UI on this new app is better than the old app version. I appreciate the much needed size chart link on every item. Ways to improve: 1. Figure out what is making the app crash and fix it. 2. Add more in-depth item descriptions and actual item measurements for each size please! Fashion retailers are so bad at this, it will most likely help reduce the amount of returns and exchanges. H&M, y’all could do better.
Tnalywaj's Review of Hm AppReviewed on 7/21/18 4:23 PM
I went through updated my address entered my credit card and after trying three or four times as the screens were not refresh I finallyI went through updated my address entered my credit card and after trying three or four times as the screens were not refresh I finally got complete order and it would not recognize my click going back to the old app
PartyLady09's Review of Hm AppReviewed on 7/21/18 3:11 PM
This new H&M app is not as good as the old one. The tracking information is woefully incomplete. It lists dates and times, but no locations. That’s pretty useless! I don’t understand why H&M FORCED users to use a new app, which clearly wasn’t ready to be rolled out.
justwannawatchvids's Review of Hm AppReviewed on 7/21/18 2:36 PM
The app works just fine, just don’t order online. Apparently the company can’t do anything right with online orders. Had 2 items cancelled on me without notice until the other 2 shipped. The warehouse screwed up and my items was out of stock. Now I’m waiting for a refund and items that haven’t moved in several day, according to the tracking number I received. Oh yeah, and pretty much the same products have been re-released at a whopping $24-$48, compared to the $8-$17 I paid for each item.
Sien0909's Review of Hm AppReviewed on 7/21/18 12:36 AM
Since they updated the app, it’s been a horrible online experience. One item didn’t come and the rest of my orders are all in the wrong size. Every item was one size too big.
Joyeh202's Review of Hm AppReviewed on 7/2/18 8:39 PM
It is normal to advertise to use the app version instead of the website. What's horrible is that the app itself is not working at all. Trying to put products to the cart or even just putting it to favorites is not working. So sad that you're putting your team for marketing for your app version when instead put more people behind the app to improve it and at least make use of it.
aseonz's Review of Hm AppReviewed on 7/2/18 5:40 AM
This is fear but It will be helpful if you had something that can tell us if you have that item at stores to pick up
BritUSA.'s Review of Hm AppReviewed on 7/2/18 2:30 PM
Good app but I would enjoy the shopping experience more if I could securely pay using Apple Pay. Thanks.
Brevueltaa's Review of Hm AppReviewed on 7/2/18 12:36 AM
Why did you guys change the app? I lost all my favorites, the app keeps crashing all the time. Truly bad!!! Don’t even feel like shopping anymore.
Gwdenco's Review of Hm AppReviewed on 7/19/18 6:38 AM
I downloaded the app clicked on 5 things I liked, each one had one size available which wasn’t mine. Finally found something, went to checkout and a not shippable label appeared. useless waste of time. Have some inventory... then sell it. or at least ship it. Im befuddled.
etuchgc's Review of Hm AppReviewed on 7/19/18 4:56 PM
You can no longer filter through items efficiently. It only lets you filter through what’s on the first page and doesn’t let you scroll through the rest. Pages take forever to upload. So you just give up. You can no longer filter for trend items which is the main thing I buy. Please fix this or you’re losing shoppers
LexxxxxLim's Review of Hm AppReviewed on 7/19/18 3:42 PM
Ever since they updated their app, it’s been really disappointing. I ordered a total of six items and three of them can’t be shipped. Customer service said the size I want for the three items aren’t available anymore but in their site, it says available and I contacted another customer service, turns out, one of the items has 29 in stock! Their app doesn’t update the inventory right away. So be careful when you order an item. You get excited to receive the item and the day after, you’ll receive an email that they can’t ship it (with no explanation whatsoever why they couldn’t ship it). This happened to me twice, too. I let it go the first time but the second time?! Seriously? Fix your app, H&M! You just lost a regular online customer!
JuleBora's Review of Hm AppReviewed on 7/19/18 1:08 PM
App crashes constantly. It especially irritated me when they had a one-day sale on July 17th. I still can’t access the app.
Nayyyyyyuuu's Review of Hm AppReviewed on 7/18/18 3:23 AM
This new app is TRASH ... the old one was way better it never gave me any problems I’m so annoyed
Kimmmmmmmmmmm2222's Review of Hm AppReviewed on 7/18/18 2:27 AM
I’ve been trying to place an order for the past hour and it keeps saying access denied.. smh
Glopesfire's Review of Hm AppReviewed on 7/18/18 1:44 PM
I ordered an item (Unicorn Costume) and I was expecting 3-5 days for the item to ship. However, it was more than 5 days and it’s July 18 and I ordered this Item on July 7. I’m highly disappointed that this app was lacking its commitment to speed up the process for the delivery shipping method. I kept checking the delivery status and it recently rescheduled for another day. This really irritates me and I’m not coming back again on this app for online shopping. The experience is lacking from in-store experience. Never again. Thanks a lot H&M.
_fahqme's Review of Hm AppReviewed on 7/18/18 12:54 AM
I was forced to download the new app. Upon launching it, I find that my favorites didn’t transfer over. I guess it’s no big deal. Then I start to browse. Holy crap is this thing SLOW and buggy! UI is mediocre, it’s kind of a chore navigating. What the eff, fix it!
Mer-Shay's Review of Hm AppReviewed on 7/18/18 10:09 PM
Before the upgrade to the new app, everything was fine. Now, it’s BS. No indication that an item I wanted was sold out and it took almost 2 weeks for my stuff to arrive. Last time I’m ordering online from H&M until they can get it together. Will likely switch to Forever21
ashleyperez1252's Review of Hm AppReviewed on 7/17/18 5:17 AM
I went to go order these items they were fine after 3 days I went to check my order I see two of the stuff were gone I went to see if they sold out of my size but weren’t so now I’m kinda of mad at this app :(and really wanted them to
ATopp83's Review of Hm AppReviewed on 7/17/18 4:24 AM
This app is awful. You can’t read the size charts very well. There is no filter by size option anymore. You can keep your 15% discount if I can have the old app back!
Tyreeze's Review of Hm AppReviewed on 7/17/18 1:57 PM
I saved my address into MyH&M. I clicked send to my saved address and it sends my package to an address I sent someone something over a year ago and I deleted that address LONG TIME AGO. This was my first and last time using the app.
debs don't touch's Review of Hm AppReviewed on 7/17/18 10:44 PM
The new app isn’t even opening????
ByeFelicia91's Review of Hm AppReviewed on 7/16/18 7:22 PM
If I could give zero stars I would!!! I ordered three items online for the first time. I’ve always shopped in store and never had an issue, until now. I ordered a pair of maternity joggers on July 4th. Got standard shipping and just now received my order on July 16th. First of all, received NO TRACKING NUMBER!!!!! And when I opened my package, there were NO MATERNITY JOGGERS THAT I PAID FOR! Instead, I received a flimsy, boys toddler beanie! So I called, asked to speak for a manager because the crappy non helping girl (Winona) couldn’t do anything for me. The supervisor I talked to, Michelle, wanted me to go out of my way AND pay for shipping to return a little beanie that I DID NOT pay for nor order. Until I do that, they won’t ship out my IOGGERS THAT I ALREAY PAID FOR until Thursday or Friday. It is Monday today, mind you. I asked to have those joggers sent overnight and she insisted she can’t because they don’t have that option. Really? Because you guys have overnight shipping as an option. I asked to speak to a manager that CAN help me and she said that a “manager” will call me back within 24 hours. Lol ok. Sure. You guys take my money and not give me what I pay for. Great!! I will get this out to everyone to not ever order from you guys ever online. I’d rather spend my money elsewhere and get what I actually paid for!!
reviewer12354's Review of Hm AppReviewed on 7/16/18 4:01 AM
This app is super slow and almost barely works. I don’t understand why this app hasn’t been improved upon because the reviews of it are all horrible. Something needs to be fixed soon
stopthenicknames's Review of Hm AppReviewed on 7/15/18 9:27 AM
The app tends to close on its own, and sometimes has difficulties loading. Other than that, it’s well organized and easy to use. Overall, I like it. It can just be annoying at times.
Shilbiyah's Review of Hm AppReviewed on 7/15/18 7:53 PM
Next time don’t fix what wasn’t broken. Everything is so slow... search option didn’t work well. Even checking out had problems. If it wasn’t for brand loyalty I would’ve just given up and not shopped at all. Booooooooooooo
miaraina's Review of Hm AppReviewed on 7/15/18 4:18 PM
I can’t even check out. Loading and loading then takes me to a blank page.
RHB713's Review of Hm AppReviewed on 7/14/18 6:00 PM
I like the interface and use the app regularly. Few things I would suggest: 1. When inputting numbers (like a phone number or birthdate) the keyboard disappears after each section is entered. For example if I was entering a phone number 123-456-7890 it happens like this: “123” *keyboard closes* *open keyboard* “456” *closes* *open again* “7890”. I don't like having to reopen the keyboard, it’s annoying. 2. Search functions are limited. I would like to be able to search by size and fit (like slim fit or regular fit). 3. The likes page is lovely but feels disorganized, wish I could sort it by price or clothing type (like shirts vs pants) or sale items. I would be more likely to buy if I could sort through it better and find what I need when deciding to treat myself instead of scrolling through, wasting time, getting distracted and eventually closing the app because I couldn’t allow myself an impulse buy instead of a necessity buy. All in all it’s a solid app, made a purchase last night during that killer sale and no crashes or freezes. Would recommend to a friend.
baebbyygirl's Review of Hm AppReviewed on 7/14/18 4:55 AM
Always out of stock!!
aaaeà's Review of Hm AppReviewed on 7/13/18 8:35 PM
I did not get half of my ordered items. Also the delivery was very late. When I contacted the customer service, they didn’t seem helpful. They did not really care. The stuffs I got , one was wrong size and other was wrong color. Also, they did not send any email regarding the order confirmation, status or delivery.
maria torme's Review of Hm AppReviewed on 7/13/18 7:01 PM
Por favor regresar al anterior es súper lento , nada atractivo 👎👎👎👎👎👎
bobobakdkf's Review of Hm AppReviewed on 7/13/18 1:33 AM
I didn’t get a 15% discounts after sign up.
Caro1923's Review of Hm AppReviewed on 7/13/18 12:56 PM
The new app should have spent much more time in development. In my past two orders, items were canceled (I’m assuming stock ran out) that I was really interested in - the whole purpose for placing the orders, really! Have a computerized count, guys! When that estimate runs out, 86 the item until you can reevaluate stock! I am a long-time and loyal customer (might even have an addiction), but I’ll be making a valiant effort NOT to buy from y’all for a while. Also, why in the hell can we not filter by size in the new app?! That’s one of the most important features of online shopping! I don’t want to see a smokin’ hot dress and go to choose it and see it’s only available in XS. I’m trying to filter out temptation (and maybe some of my own body dysmorphia). Please, get it together!
Lance102's Review of Hm AppReviewed on 7/13/18 12:48 AM
The old app ran smoother was was less confusing to navigate. I also liked how I could see what city and state my ordered packages were. All I get now is “parcel in terminal handling” 10.
sometimes new isnt better's Review of Hm AppReviewed on 7/12/18 12:06 AM
It’s so slowwww, I used to use the old one religiously and now I’m out an order in 3 days ago and I still haven’t gotten an email that it’s been processed. I hate the new app, please go back.
wallflower11's Review of Hm AppReviewed on 7/12/18 11:31 PM
The app crashes after just a few minutes of me being on it.
chicreview's Review of Hm AppReviewed on 7/11/18 6:07 AM
The old app was so annoying that if you want to see all the images you’ll have to to tap the image and tap back and tap the next image. Now it’s easier just like how Zara app works. Pls though give as an UNLIMITED numbers or option to save/likes all the items we want to save.
Savsirl's Review of Hm AppReviewed on 7/11/18 2:30 AM
The new H&M app is the worst! Missing the old app already...
MaybeMiffedMaybeNot's Review of Hm AppReviewed on 7/10/18 4:59 PM
I’ve deleted my old h&m app ... downloaded the new one and the new app won’t even open. Now i have nothing. Talk about poor planning!
b_222's Review of Hm AppReviewed on 7/10/18 3:25 AM
Old app was better than new app. Also delivery takes FOREVER. Never ordering online again or using app .
Doufbag's Review of Hm AppReviewed on 7/10/18 2:10 PM
Man, what a terrible app. No search function, buggy, ugly, navigation is awful... I can’t think of a single positive thing to say. Pretty sure it’s only gotten worse. Deleting now. Won’t even use the extra 15% off as advertised for updating to the new app.
Aka:graceful monkey's Review of Hm AppReviewed on 7/10/18 1:30 AM
Honestly frustrated! I had a bunch of items in my cart for a new revamp wardrobe and I saved them also and when I checked back two days later to buy them they were gone!!! Now I gotta waste my time again and search through the store for these clothes.
Busaraa's Review of Hm AppReviewed on 7/10/18 10:33 PM
I bought some items from your application and I love your items. It looks great. After the latest update I am unable to filter buy children ages. I have to go through all items.Can you please bring back that feature. Thank you!
Sunshine1817171717's Review of Hm AppReviewed on 7/1/18 7:47 AM
I don’t understand why would you mess with something that was already great to start off with?! H&M has been the main clothing store for me and my family for the past 5 years. The styles and prices are great but this new app is really pushing my buttons! It’s really frustrating! 1. All my favorites got deleted. 2. It takes forever to load a page. 3. You can’t filter the sizes. 4. The layout is confusing. I guess I’ll wait and see if they fix it somehow cause if not I’ll probably have to find another store to shop at cause it’s not worth getting frustrated over an app! Please fix this H&M!!!
Slurpyslurpslurpbarf's Review of Hm AppReviewed on 7/1/18 12:56 AM
Love the old H&am app, and this one is fine so far too except for the fact that after uploading the new one it didn’t save my wishlist!!! I had TONS of items on there to save for later and to look for when I go on vacation to a city with a physical store. Took 2 stars off for that!
stephenz12's Review of Hm AppReviewed on 7/1/18 12:29 PM
The new app is incredible slow. I sometimes have to quit waiting for my shopping cart to load. It’s not responsive at times with the app constantly freezing or not registering my touch input and I have to kill for app and start over from what I was doing which is annoying. The previous H&M didn’t have this issue, I hope they can get this fixed because this version is horrible.
maureeeeeeeen's Review of Hm AppReviewed on 7/1/18 11:16 PM
Using the app for browsing and shopping was fine with a little weirdness but all around decent experience. When I got to the payment there were bugs where I wasn’t able to enter a shipping address and it took me about 40 minutes to get through customer support and figure out how to enter a shipping address different than billing, it was pretty frustrating. The only reason I didn’t switch to web was for the app promo discount. Use web.
Laz209's Review of Hm AppReviewed on 7/1/18 10:17 PM
Crashes every time I try to go back to the home screen or click on a category. Please fix these bugs!!!
Stick922's Review of Hm AppReviewed on 6/30/18 9:37 PM
I had the old H&M app and when I went on to look at my favorited clothes it suggested that I get the new one but then I could not see my profile on the old app. Then I got the new app and signed into my H&M account. When I looked into my favorites clothes they are all gone and says “You have no Favorites yet...”. When I had many clothes favorited in the old app with my account.
MaddNeat's Review of Hm AppReviewed on 6/30/18 3:50 AM
This new app is horrible - stuff keeps getting taken out of my cart for no reason with no notification. The search bar is really buggy and it glitches when I scroll too fast. This is my favorite store to shop at online bc the sizes are pretty universal but it takes more time to figure the app out then it does to shop
A Dad Reviewer's Review of Hm AppReviewed on 6/30/18 1:48 PM
Every time I try this app, it crashes and it is so annoying. And I tried to just go on website, but it automatically directs me back to this app that I hate. I’m deleting it until there is an update.
Daybar21's Review of Hm AppReviewed on 6/29/18 8:00 PM
The old app made shopping super easy. I’m def not feeling this new version, please change it back!
Egrohn's Review of Hm AppReviewed on 6/29/18 7:44 PM
Super irritated I had to download this new app that deleted my favorites.
David Hollowell's Review of Hm AppReviewed on 6/29/18 3:28 PM
If they would have just left the app the way it was, everything would be fine. This “redesign” makes everything slow and glitchy. Every time you switch tabs or do anything, the page has to load and it takes at least 5 seconds. It’s terrible. Don’t bother with this.
StJo's Girl's Review of Hm AppReviewed on 6/28/18 9:39 PM
I downloaded this app in the store and used the barcode feature to get free shipping as advertised (and as I was advised to do by the clerk who was helping me with an exchange). Because the free shipping didn’t work the clerk told me to call customer service and they would take care of it. I spent 30 minutes on the phone with them and they refused to help in anyway.
CenterCity001's Review of Hm AppReviewed on 6/28/18 7:49 PM
It’s ashamed that the sizing is no longer available in the filter. I don’t want to waste time browsing for items that don’t come in my size. I refuse to use the app again until H&M fixes it.
mika_mika_'s Review of Hm AppReviewed on 6/28/18 7:08 PM
I prefer previous version better, this new app didn’t store the items I favorited earlier, and I can only add up to 60 fav items, pages keep refreshing, app crash all the time, totally not user friendly. :(
dum phuc's Review of Hm AppReviewed on 6/28/18 4:33 PM
An easy update would’ve sufficed.. lol you just gon voluntarily kill 27% of your customer base heads need to roll with this decision to create an entirely new app vs updating the current one which worked perfectly
TM101's Review of Hm AppReviewed on 6/28/18 4:08 AM
The old app worked fine. This app is not user friendly.... Why did they change it???
♞MsDurex's Review of Hm AppReviewed on 6/28/18 2:09 AM
Finally it support global H&M Store!
go back to original app's Review of Hm AppReviewed on 6/28/18 1:51 AM
This new H&M app is 🚮🚮 any item I select is not in stock or doesn’t load for me to select a size.
shouldnt have a 2.6 rating's Review of Hm AppReviewed on 6/28/18 1:37 PM
the app is just like the other one
jie.ling's Review of Hm AppReviewed on 6/28/18 1:17 AM
I like this one. Easier to find the categories. And easier to view the photos.
Kai violet's Review of Hm AppReviewed on 6/27/18 9:55 AM
Checked on my order. Shows delivered?!? But haven’t received it yet. New app doesn’t show detailed tracking!
Futara's Review of Hm AppReviewed on 6/27/18 8:12 PM
I had A BUNCH of stuffed saves so I could get them as I got money,,, and like, they’re all gone?? Why? Why do I have an account if they’re just going to deleted everything?
CristinaAbl's Review of Hm AppReviewed on 6/27/18 7:34 PM
According to the app everything my sons size is out of stock!! And I can’t filter by size so I have to click on every item to check if they have his size. (And ends up saying they don’t) 🙄
Sunflower NR's Review of Hm AppReviewed on 6/27/18 7:15 PM
I love H&M however I am not feeling the new app. All my favorites disappeared. And I hate that there is a limit to how much I can add to my favorites list. That was one of my favorite parts of the app so to see that that feature is gone is heartbreaking. Visually the app is appealing but a lot of the things I enjoyed are gone. The app still needs some improvement.
dothlolus's Review of Hm AppReviewed on 6/27/18 7:05 AM
Why couldn’t they update the app like normal people?????
Informative and Knowledgeable's Review of Hm AppReviewed on 6/27/18 6:44 PM
I want my hearts back and I want them now
kevin573947437's Review of Hm AppReviewed on 6/27/18 6:41 AM
I got the 15% off deal. Just download the app and go on “my H&M”
.JACQ's Review of Hm AppReviewed on 6/27/18 6:09 PM
I really like this app. I live in a small and up-and-coming town and to find at least one or two trendy stores is a save!! HM being one of those stores, finding out the newly developed and updated app made the experience better. HOWEVER... why am I limited to just 60 saves? This app sure as hell offers more than 60 pieces of clothing so why can’t I go on a spree?! Please, I think it would be awesome to have unlimited saves because I do intend to by them or at least be inspired and uh, who doesn’t add 563 articles of clothing to their saves or likes 🤔. Limiting to 60 is smart. I see the point because it forces you to put the 60+ in your cart. Who said I was buying now? I gotta make my money, honey, first lol. Extend the limitation to NO limitation... that would be essential to my long list of clothing/shoes/accessory heaven 😄
Mz Masters's Review of Hm AppReviewed on 6/27/18 5:55 AM
Promised 15% if I downloaded the new app. That didn’t happen. I could’ve kept the old app if that was the case. 👎🏾
Sandy Sandifer's Review of Hm AppReviewed on 6/27/18 5:44 AM
Download the newer version and all of my favorites are gone
Btdnaz's Review of Hm AppReviewed on 6/27/18 5:25 PM
I like the idea of shopping with the image of item that you like and app shows you similiar items. On the other hand i lost my shopping bag and favorites. They can push the updates instead of removing the old one
ajnanjc's Review of Hm AppReviewed on 6/27/18 5:19 AM
My order says delivered but I never received it and whenever I try to track it it doesn’t come up?? Hate that I’m going to have to deal with corporate
SkeetSkeetHoe's Review of Hm AppReviewed on 6/27/18 5:03 AM
I just liked it more and it was easier to use. Just a personal opinion.
youtubeobsessed_4life102's Review of Hm AppReviewed on 6/27/18 4:38 AM
The pictures and set up is better than the old app, but there are so many missing items that I know aren't sold out. My saved items and the items in my shopping cart have disappeared. Also, I can't 'Filter' with sizes anymore. I can only filter with color and categories. What is happening? Please fix this.
Shik Shot's Review of Hm AppReviewed on 6/27/18 3:51 PM
When I click Filter, there are no sizes!!! How come?!
TepTop124's Review of Hm AppReviewed on 6/27/18 3:22 PM
You can no longer select sizes in the filter drop box. Now you have to click on pieces that may not even be in your size. So annoying and inconvenient.
415DIME's Review of Hm AppReviewed on 6/27/18 2:13 AM
Everything in my shopping bag and favorites is GONE. The old app was fine. This app is annoying already.
Crazzyshopper's Review of Hm AppReviewed on 6/27/18 1:50 AM
Can not track my order. Every thing says delivered
Nessacalle05's Review of Hm AppReviewed on 6/27/18 12:16 AM
Promised 15% if I downloaded the new app and deleted the old one, it appeared on my app but then disappeared so I went to the store and bought my clothes there and the register lady honored it! Great customer service!
.S.S.S.'s Review of Hm AppReviewed on 6/27/18 10:37 PM
Why did you guys change the app ? It was perfect the way it was now it’s terrible , you can’t filter the categories so I’m constantly getting sizes for kids instead of woman’s and there is no way to narrow the search results , I can no longer see the models either modeling the clothes ... I wish I didn’t delete the old app . You guys shouldn’t have released this AT ALL . There is something called a beta ... this is a beta and definitely was not ready to be released . FIX THIS!
brytonb's Review of Hm AppReviewed on 6/26/18 10:38 PM
You already have an app, why not just update it and push a new version instead of MAKING A NEW APP?!?!?
Sana0658's Review of Hm AppReviewed on 12/31/18 12:46 PM
I like shopping on H&M but I don’t like the app. A lot of improvements need to be done. Example when I delete an item from bag it takes forever, while with other app like asos it is much easier and faster, you slide and it is deleted. Also when I go back to my bag after watching one of the items it does return back to the top of the list of the bag!! Another thing the list of favorites has a limited number of items. I hope my opinion will help improving the app.
netizenscott's Review of Hm AppReviewed on 12/29/18 12:38 PM
It won’t work. Customer service is awful and hung up on me. On the website you can’t login either if you check “keep me signed in”.
მირო's Review of Hm AppReviewed on 12/29/18 12:38 PM
დაამატეთ საქართველო რეგიონებში
theatreguy's Review of Hm AppReviewed on 12/29/18 12:38 PM
I was in the store today and saw a few items, but they didn’t have my size. One of the employees let me know that you can scan the tag with the app and it will find it on the website for you. I did it and it worked! I was able to order all the items I needed, plus a few extra. Way to bring shopping into the 21st century!
Friendly Neighborhood Alex's Review of Hm AppReviewed on 12/25/18 12:39 PM
Previous app had regional support as normal for my country (Serbia). Which is expected consider we have a bunch of their stores here. This "new and updated app" has no regional support. Which means I can't really order from the app, I can't look up which stores stock which items or what the price is here. Horrible downgrade.
Yalao's Review of Hm AppReviewed on 12/25/18 12:39 PM
Love the store love the app but it will not take my credentials!! I keep changing it but it will not take! Please help!
Gabasauruss's Review of Hm AppReviewed on 12/23/18 12:33 PM
- Tracking number doesn't update in a timely manner. It also doesn't link to an actual shipper, like USPS, UPS, or FedEx. I had to copy, paste, and Google the number myself. Dumb. - Cart reloads every time I click on and off of it, and takes several seconds to load. Highly annoying if I'm clicking through each of the items in my cart. This information should be cached somewhere or something. - 'Feed' of items repeats the exact same item in the exact same color a lot. Also, repeat listings for the same item, just a different color are irritating. I don't want to have to scroll for five days to see my options. If I like the style, I'll click to see color options. Less is more. Update: 21 Dec 2018 - Can't login on App
Frenchie270's Review of Hm AppReviewed on 12/23/18 12:33 PM
App not capable of saving recently scanned items in store anymore. Once I scan something in the store and plan to purchase it. Once at the register I have to scan again. Or when I get home and decide to purchase I can’t view item again I have to search online for it trying to remember the name of the item
lone eyeball's Review of Hm AppReviewed on 12/22/18 12:37 PM
Fatal error on iPhone. Website also appears to have been hacked.
moorewhores's Review of Hm AppReviewed on 12/22/18 12:37 PM
Created a account to order some clothes offline today, put them in my cart but didn’t have my card. When I got to my card it had logged me out and is now saying I have the wrong password but I logged onto the actual site with no problem.
FuelChick67's Review of Hm AppReviewed on 12/22/18 12:37 PM
There is nothing on this app that you can’t do on the website. The app says you can scan a barcode & find out if the item is available in another color or size but the only thing that happens when you go to the trouble is a link to the website to order it ONLY online which you can do without an app! Thanks for the waste of a good 2 hours H&M. W O R T H L E S S.
cincinDah's Review of Hm AppReviewed on 12/22/18 12:37 PM
This app is so easy to navigate! I’ve been using for years and I only shop the Trend Concept! Love when they have sales
juanitooooooooooo's Review of Hm AppReviewed on 12/22/18 12:37 PM
The layout is nice and makes the shopping experience great!
basooma44's Review of Hm AppReviewed on 12/22/18 12:37 PM
I love H&M they are the best they always have sale,, the delivery takes too long sometimes but it’s fine
Eddie Pike's Review of Hm AppReviewed on 12/18/18 12:34 PM
Very convenient for shopping. Very nice clothes for anyone!!
LaVera87's Review of Hm AppReviewed on 12/18/18 12:34 PM
Sakxi's Review of Hm AppReviewed on 12/18/18 12:34 PM
Shipping takes forever and you have to pay extra for express when you bought stuff more then 300$ disappointing
erickmontana6633's Review of Hm AppReviewed on 12/17/18 12:44 PM
I can’t access the winter coats for men. It takes about 5 minutes to load and still wouldn’t let me click on anything. Fix now !’ Will shop at Macy’s for now
KPopmother's Review of Hm AppReviewed on 12/17/18 12:44 PM
If you don’t have enough number of popular item, please let us do not purchase it. I ordered pants and top as a matched set. Pants was sent. I have to return top or order next size again. This is terrible!
roxyamuseum's Review of Hm AppReviewed on 12/17/18 12:44 PM
Pretty much every app, website or online store says where the purchase will get shipped to and the option to edit the address prior to finishing the purchase. To change the address you have to go to account information and change it before purchasing. I recently moved and after finishing my purchase on the app, I found out that the items were getting shipped to my old address via the confirmation email. After the finishing the purchase you can’t change where it’s getting shipped to even after contacting customer service. The customer service agent said there’s a window of about an hour to cancel the order and then reorder it but it also doesn’t say that anywhere I could see just the ability to contact customer service which won’t help the problem. CHANGE SOMETHING ABOUT THIS PROCESS.
msjayn's Review of Hm AppReviewed on 12/17/18 12:44 PM
where did my order history go? it’s easy to ise but very buggy.
SamanthaRS11191993's Review of Hm AppReviewed on 12/17/18 12:44 PM
I wish everything wasn’t always out of stock.
sarah honey's Review of Hm AppReviewed on 12/17/18 12:44 PM
There is no order histories and no reviews to see. Need to be updated!
TeutaP's Review of Hm AppReviewed on 12/17/18 12:44 PM
When i was a kid my mother used to buy me clothes here, now 20+ years past and I’m old enough to buy them on my own it’s a dream come true. I can’t thank the designers and the stores online that provides my every need! Much love ♥️✌🏼
Nelson Mejia's Review of Hm AppReviewed on 12/17/18 12:44 PM
The app no longer shows the exact discount you are getting on each item when you enter promo codes, the sudden change is very disappointing
Xavilq's Review of Hm AppReviewed on 12/17/18 12:44 PM
I used to loove this app now it sucksss bring back the old onee! I cant log in, i cant order i cant do anything!
T.Cardenas's Review of Hm AppReviewed on 12/17/18 12:44 PM
I thought there’d be better prices.
auntiekeraisawesomesauce's Review of Hm AppReviewed on 12/17/18 12:44 PM
I love shopping online with H&M! Very good customer service, sizing is accurate, delivery time time is good. The one thing that has frustrated me a lot is my History has been deleted more than once so that I cannot look back at my order history or track orders using the app because the information is just gone. I can track my orders using using the confirmation emails, but since it is supposed to be trackable on the app I should be able to use it.
kr259's Review of Hm AppReviewed on 12/17/18 12:44 PM
I wish there was an option to leave reviews on items. Reading reviews let’s you know if the item it true to size or if you need to size up/down. Please add reviews!
ah ish's Review of Hm AppReviewed on 12/17/18 12:44 PM
dang, this all friggin suuuuuucks! firstly, why hasn’t H&M updated to the point that you can see items in stock in the store?! also, when I look up a question/item on my internet app, it redirects me to the H&M apps but doesn’t even load up the page! Not enough functions either on the item preference to narrow down what you’re looking for. COME ON H&M! Hire better media artists!!!!!!
Lina09ag's Review of Hm AppReviewed on 12/17/18 12:44 PM
Horrible app. Always crashes, promo codes can never be entered. Context always scrolls to the top after leaving the app for a second. Terrible experience, do not recommend.
Shelpy's Review of Hm AppReviewed on 12/17/18 12:44 PM
It’s a big risk ordering from H&M online or on their app. Half the time it doesn’t work, so your order won’t process, won’t process your return, and half the time I can’t even see my orders and the only way to track them is through your account. When I reach out to customer service, different folks offer me different things-one person says I’ll get 30% my purchase for the issues in their system, then when I follow up the next person says they can’t do that. The headache isn’t worth it.
Piacasandra2679's Review of Hm AppReviewed on 12/16/18 12:40 PM
I love H&M clothing
Mduane's Review of Hm AppReviewed on 12/16/18 12:40 PM
I tried ordering for 3 days and the app was not functioning properly and some of the items sold out so I wasn’t able to buy and so I called h&m directly 4 different times cause they put me on hold and the call would just end, after the 5 attempt they told me that I can’t make an order for at least 24 hours because my account was locked. Ridiculous! I’m done with h&m.
huddy120689's Review of Hm AppReviewed on 12/16/18 12:40 PM
No suggestions- love this app! Always works flawlessly for me
Cr!stal's Review of Hm AppReviewed on 12/15/18 12:35 PM
ericachandlerxo's Review of Hm AppReviewed on 12/14/18 7:58 AM
Lost all my information and saved items. On top of that the app and whole site is under “maintenance” right now. This close to Christmas they’re really gonna shut everything down? A joke. Not the first time everything’s been shut down. Couldn’t use the app the first 2 days I got it for the same “maintenance”
Perl Stern's Review of Hm AppReviewed on 12/14/18 7:58 AM
So good best app! Love H&M
Alondra Shines's Review of Hm AppReviewed on 12/14/18 12:36 PM
The page not found
Beach_Bum429's Review of Hm AppReviewed on 12/13/18 12:31 PM
Clean interface but I have been running into issues with adding favorites. It always runs into an error. Otherwise I like it, just needs a few bugs smashed.
Alex M Camilo's Review of Hm AppReviewed on 12/13/18 12:31 PM
The app is simple and straight to the point !!!! Love it
Shopping Mel's Review of Hm AppReviewed on 12/13/18 12:31 PM
I can no longer get in the app. It keeps displaying a message saying try back later. This has be ongoing for the last 2 days. Can someone fix this????
Angus Traveler's Review of Hm AppReviewed on 12/13/18 12:31 PM
Love H&M online. Sizes are consistent so I’ve never been disappointed or sent things back. From basics to classics to fun I’m never bored. Always new stuff and generous offers. App is easy to search, plenty of photos and info. My favorite are pants and jeans. I have never never had such perfect fitting pants. Clothes for every mood. Been happy for a very long time, thank you!
KayT1216's Review of Hm AppReviewed on 12/13/18 12:31 PM
I have been shopping with H&M for years, both online and in store, without any problem. That is until a couple weeks ago. I ordered three items 2 weeks ago, a scarf, a pair of pants and a shirt, all of which apparently were in stock. I received the order confirmation and waited the 2 allotted days that it usually takes for them to ship things out. When 4 days went by, I still let it slide and just assumed the delay was due to the holidays and that it would be shipped soon. When a week went by, j decided to contact customer service and see what was up. I contacted their support through their site TWICE and both times received absolutely no reply, not even a confirmation that they had received my request. Extremely frustrated, wanting to know what happened, I resorted to contacting them through twitter as that was my last resort. They did respond pretty quickly through their, but were no help. The only response I got was that they would be “in contact with their IT and support team and they would be in direct contact with me soon”. The support team never contacted me and my order has still not shipped. The full amount for the order has been pulled from my account, despite the H&M twitter account telling me my order would be cancelled. I am furious and at this point I’m more upset over the customer service I have received and how it feels that I’m being swept under the rug. I will be getting my money back one way or another, even if I have to seek outside help. Good job H&M, you just lost a loyal customer.
dite me dike's Review of Hm AppReviewed on 12/13/18 12:31 PM
Bro the app don’t work I’m tryna look at jackets and it’s always telling me error like what’s wrong with it
noooooooo puede ser's Review of Hm AppReviewed on 12/13/18 12:31 PM
Me encanta esta tienda buena calidad
king lewis's Review of Hm AppReviewed on 12/13/18 12:31 PM
Nice app . Easy to navigate and find what you want!
austinnreyes's Review of Hm AppReviewed on 12/13/18 12:31 PM
You have the best product. I spend thousands of dollars on your products. Always something fresh and nice.
Hinoj1's Review of Hm AppReviewed on 12/13/18 12:31 PM
My package was in transit for 3 days then I re checked the tracking app and said boarded on delivery van ready for delivery. And I checked today and it now said it has left the warehouse at this moment like what the heck how did it go from being ready to delivery to 8DAYS later leaving the warehouse.
adrianarea's Review of Hm AppReviewed on 12/13/18 12:31 PM
I love shopping at H & M but the only thing I don’t like is that most of the time the items take longer than the expected delivery date! I usually have to wait an extra 3-4 days! But other than that love their prices! Great for Christmas shopping!
Betti Blanco's Review of Hm AppReviewed on 12/13/18 12:31 PM
I always find great pieces from H&M
Goodmorningandtheotherhand's Review of Hm AppReviewed on 12/13/18 12:31 PM
Ever since this new app was created it glitches a lot. The old app was way better and wasn’t slow at responding. The updates on this app is supposed to fix this but it hasn’t. Also when I went back to check the ratings I saw that there has been many reviews on this topic but NOTHING has changed. Honestly I’m really disappointed especially since the new app has been here for sometime. On a brighter note I really do love H&M and it’s hands down my favorite clothing store. I hate the app but I love the store. I’m really passionate about this because I mostly shop online and the glitching makes it more frustrating.
KBaldwin96's Review of Hm AppReviewed on 12/13/18 12:31 PM
I love H&M but this app is the worst. There are always bugs and lags. Today is the end of a pretty big sale and I can’t even get through check out!!! I just want to give them my $300!!!! The app was recently down for a few days to update but its honestly worse. This is at least the 5th time I have bailed on a pretty substantial purchase out of frustration with their app. Please fix it!!!!
daviaro's Review of Hm AppReviewed on 12/13/18 12:31 PM
Mukcy's Review of Hm AppReviewed on 12/13/18 12:31 PM
I tried to find an item for pick-up in the store, because shipping would not arrive in time for my vacation. I tried online chat... the virtual chat couldn’t figure a word I was saying. Then when I finally connect to a live person ... we were disconnected. I tried again finally had a live chat only to be told I need to “physically” drive to each store wasting my time and money on gas so that H&M stores don’t have to be bothered by phone calls from their costumers. Seriously!
Goudagrl's Review of Hm AppReviewed on 12/13/18 12:31 PM
Reviewing my past orders on the app is easy. When I noticed I hadn’t recd an order that had been shipped I chatted with a customer service rep who helped resolved the issue and reordered my missing items. As a busy mom, this app conveniently allows me to shop, monitor and resolve any issues I may have. Love it and love H&M for making their app so user friendly!
fidel ceja's Review of Hm AppReviewed on 12/13/18 12:31 PM
Love shopping at H&M, they always have good deals 💯
jam11017's Review of Hm AppReviewed on 12/13/18 12:31 PM
When I like something and put a heart on it it never gets saved and I’m signed in. Or If i like something and then i want to go back to it, it’s not there anymore I hate having to look for what I like just so it can happen all over again.
stdam's Review of Hm AppReviewed on 12/13/18 12:31 PM
Try it out uwould love it as well!!!!
i.Love.JESUS's Review of Hm AppReviewed on 12/13/18 12:31 PM
Why is Germany not a region option anymore? I cannot log in because my account is German, but there’s no place choose that country. I tried to click on the bottom where is says to click if you cannot find the country, but the link doesn’t work...
's Review of Hm AppReviewed on 12/13/18 12:31 PM
I'm still out able to see my previous orders so I can check and track my orders. Also, reviews section is not working properly and it will say I have 8 messages on my inbox but there are only 2 in there. Please continue fixing.
Swiftfan89's Review of Hm AppReviewed on 12/13/18 12:31 PM
I have ordered twice now and both orders have taken over 2 weeks to arrive, and gave me NO SHIPPING INFORMATION SO I COULDNT CHECK WHERE IT WAS. Horrible. I’m only giving it stars cause I like the clothes.
grizzlybear's Review of Hm AppReviewed on 12/13/18 12:31 PM
I love H&M because it’s very affordable and they have everything I’m looking for! Thanks
hnrankin0414's Review of Hm AppReviewed on 12/13/18 12:31 PM
Seriously this app is horrible and you keep getting error messages & spend more time refreshing the screen.
DBinns88's Review of Hm AppReviewed on 12/13/18 12:31 PM
The best company ever. Order all my daughters clothes, and stains wash out easily, and no shrinkage. I rate this company as the top company out there with great quality for a reasonable price, and there’s always extra money taken off purchase total.
salma7k's Review of Hm AppReviewed on 12/13/18 12:31 PM
My favorite app.
Tayra morel's Review of Hm AppReviewed on 12/13/18 12:31 PM
Very helpful and convenient. I don’t have to take the drive to the mall to shop I can just do it from my bed like I’m doing it right now.
plantmama00's Review of Hm AppReviewed on 12/13/18 12:31 PM
I downloaded this app one night and I created an account with them so I could save my favorites. The next day I go to look through what I saved and it had logged me out, when I tried logging back in it claimed I had the wrong information. I have reset my password twice and it will only let me log into the system on a computer or browser but not the app. Stupid!!!
💕💕😻💕💕's Review of Hm AppReviewed on 12/13/18 12:31 PM
Love the store and their items but THE APP IS ALWAYS “DOWN FOR MAINTENANCE” ALWAYS!!! It’s crazy
Kev Tha Don's Review of Hm AppReviewed on 12/13/18 12:31 PM
Nicely organized but very buggy. A big company such as h&m need to invest more in there mobile app cause it could use some cleanup for a more efficient experience
littlestylishvicky's Review of Hm AppReviewed on 12/13/18 12:31 PM
boiDennis's Review of Hm AppReviewed on 12/13/18 12:31 PM
emi1739's Review of Hm AppReviewed on 12/13/18 12:31 PM
This is the worst app. It’s freezes every second
Cccgs's Review of Hm AppReviewed on 12/13/18 12:31 PM
Took an hour to get my order to go through!
duki102470's Review of Hm AppReviewed on 12/13/18 12:31 PM
I love the app is so easy to buy from here Always great offers!
Maggie Crooks's Review of Hm AppReviewed on 12/13/18 12:31 PM
La Belleza Usa's Review of Hm AppReviewed on 12/13/18 12:31 PM
kuzmilka's Review of Hm AppReviewed on 12/13/18 12:31 PM
Very slow, loads pages for ages. Very frustrating!
HappyShopper20181234567's Review of Hm AppReviewed on 12/13/18 12:31 PM
I have been ordering linen bedding in the app for a while now, and am very happy with the ease of app use, as well as speed of delivery. Unlike other budget brands, H&M packages their goods quite nicely, and shipping is fast. Their linen bedding is a well hidden secret - prices are so much lower than other known US bedding brands, while the quality of linen is really good.
francineayne's Review of Hm AppReviewed on 12/13/18 12:31 PM
Keeps on freezing the screen. I wanna review and track my order but it’s not happening! It’s always loading and goes back to home screen! Stupid!
rubipi's Review of Hm AppReviewed on 12/13/18 12:31 PM
It is always on time! I love to shop online!
metalsides's Review of Hm AppReviewed on 12/13/18 12:31 PM
Trying to complete a purchase but can’t log in into PayPal because apparently the H&M app uses an “unsupported browser”.
Ogcristinag's Review of Hm AppReviewed on 12/13/18 12:31 PM
Love the app as easy as shopping from a computer.
Lionessqueen10's Review of Hm AppReviewed on 12/13/18 12:31 PM
Love everything you sell for the home. Great materials and love the styles.
Sammi is my name's Review of Hm AppReviewed on 12/13/18 12:31 PM
Old app allowed you to favorite more things and allowed you to scan and keep a record of the things that you have scanned. A plus to this app is that it tells you that only a few items are left, so you can make decisions accordingly. Not the best when new exclusive lines drop, but an okay app. Gets most of the jobs done.
Alzib's Review of Hm AppReviewed on 12/13/18 12:31 PM
Sooo amazing shopping I’m very happy to use this app
Yickety yackety's Review of Hm AppReviewed on 12/13/18 12:31 PM
Great. Although...Too many taps are needed to view an item.
Charlingo's Review of Hm AppReviewed on 12/13/18 12:31 PM
Súper Fan de H&M🥰
janice122820's Review of Hm AppReviewed on 1/13/19 12:38 PM
I had a coupon code discount for my next purchase (25% + free shipping valid on everithing) and it never worked, I wrote to the live chat for help and the agent was super rude. Poor online service. (After of this review I can’t even go to online store)
Why not pin's Review of Hm AppReviewed on 1/13/19 12:38 PM
I ordered from H&M app all the time. Now I can’t get one order to go through. Crashes crashes crashes. What a shame.
love of fashion's Review of Hm AppReviewed on 1/13/19 12:38 PM
I love variety f merchandise and styles. I would like to see more variety of bags. I also would like to receive more discount offers for customers that have your APP.
shaygilham's Review of Hm AppReviewed on 1/13/19 12:38 PM
Easy to use App
nokialing1's Review of Hm AppReviewed on 1/13/19 12:38 PM
App sticks and I can’t write reviews.
g10yom's Review of Hm AppReviewed on 1/13/19 12:38 PM
OMG!! I swear you guys need to fix this app. It never works. 😩🤦🏽♂️ And I’m out here trying to shop through the app. 😠
Rynayth's Review of Hm AppReviewed on 1/13/19 12:38 PM
Updated to iOS 12.1.2 on my iPhone 8Plus and the app no longer works. 👎🏻
appguyreviewer's Review of Hm AppReviewed on 1/13/19 12:38 PM
This is one of the worst apps. I don’t really write reviews but this app is so horrible. I’m compelled to write it. It’s always lagging. The interface is decent but the lagginess is unbearable Please make it better! Stop using whatever horroble framework you’re using.
MalutkaMi's Review of Hm AppReviewed on 1/13/19 12:38 PM
I absolutely love how I can filter by the department when I do a search and that there are so many addl options to filter and sort.
Ngutierrez17's Review of Hm AppReviewed on 1/13/19 12:38 PM
Never had any problems with the app. Shop tons on here and love it!
Trini999's Review of Hm AppReviewed on 1/13/19 12:38 PM
Love h&m and surfing the app but lately it’s been working so bad! It will always redirect me to the first page when trying to get into my account and also my screen gets freezed and i have to close the app. Hope you get it fixed because i am always ordering new stuff
52calvin's Review of Hm AppReviewed on 1/10/19 12:43 PM
H&M for me never disappoints! My son had even modeled for them years ago. I love their kids lines and women’s line. Always cute and stylish, great quality! Can’t beat the prices. Thanks H&M!!
Gigi11908's Review of Hm AppReviewed on 1/10/19 12:43 PM
I used to shop via the app all the time. Now it’s constantly crashing and giving me error messages. I tweeted hm and they said to delete and re-install the app, I did ..... it worked for 2 minutes and then crashed again.
Lulu1693's Review of Hm AppReviewed on 1/10/19 12:43 PM
I would love to see reviews of the items
MwanaMolamu's Review of Hm AppReviewed on 1/10/19 12:43 PM
I have experimented hard times with shopping online. First of all there were transaction failures when I started using the mobile app. I tried, tried several times without success, which made me lose a lot of hope and patience as there were good promotions. It was a pity. Then for another transaction I tried to add a coupon code to reduce my purchases and again unsuccessful several attempts. H & M can do better and should fix this problem. Otherwise expect these issues I was able to successfully order online and take advantage of the free shipping that worked pretty well. Besides I wanted to share an order that was a gift for my birthday, arrived the day before my birthday without any error of order. I was satisfied! Another thing that I care about is the circle points leading to customer rewards. I think that if the online shopping thing works well this should not be a problem and I think it would go in favor of H & M also because this system attracts customers and ensures customers loyalty.
kkk8912's Review of Hm AppReviewed on 1/10/19 12:43 PM
Shipping takes too long! Order never comes in 5 days always 7 and never in 3 days always in 5
denbird 458)$'s Review of Hm AppReviewed on 1/10/19 12:43 PM
I can’t even go into my bag or even look for clothes without it saying “page not found”. I’ve deleted and re-downloaded and it’s just more of the same. FIX IT!!! Then I go on the site through safari and it does the same thing. What is going on H&M? Do better!!!!
pinkhennyx3's Review of Hm AppReviewed on 1/10/19 12:43 PM
New app slowwwwwwwwww
PabbyAnn's Review of Hm AppReviewed on 1/10/19 12:43 PM
I’ve always had great service, great fit, and great quality when ordering online from H&M. Please don’t change a thing!💖
s5383759's Review of Hm AppReviewed on 1/10/19 12:43 PM
Ever since launching the new app, it has been laggy, codes never work unless you clear out your browser cookies or your entire shopping cart. Then there are log in issues. I used to periodically add things to my cart for future purchase convenience and use discount codes with no issues. Even back then the old app sometimes do not update prices/current promotions for items already sitting in the shopping cart. But the new app is even worse. Nothing works well. H&M need to hire a new IT team to update this app.
peypeyrocksbaby10's Review of Hm AppReviewed on 1/10/19 12:43 PM
First of all I search for hours to get all the clothes I wanted and put it in the shopping bag. Then when I come back to the app to go pay for it it says there is nothing in the shopping bag. So I decided to make an account then I search for the clothes AGAIN. I found all the clothes I wanted and didn’t clothes the app this time to make sure it would say. That didn’t work and signed me out and removed everything from my bag. I DO NOT recommend this app and I will be deleting. What a waste of my time.
PartyLady09's Review of Hm AppReviewed on 1/10/19 12:43 PM
What is going on with this app? It seems like every update just creates new problems. With this update, all of my favorites disappeared. Really? Previous Review: After the previous update, users couldn’t get to their shopping bags. Everyone complained about it in reviews. When I updated my app today, I thought, Surely, H&M fixed the shopping bag issue.” Boy was I wrong about that. What’s the point of having a shopping app if it won’t let me buy anything? Thanks for saving me some money, H&M. Previous review: There’s something wrong with the latest update. I put some items in my bag, but didn’t purchase. I went back to the app a few days later. The app knows that there are items in the bag, but it keeps getting stuck in an infinite loop. This is saving me some money.
Teh_don5306's Review of Hm AppReviewed on 1/10/19 12:43 PM
This app has major bugs. Currently it would not load my cart despite saying it should have 20 items. Logged out and tried to log back in after also resetting the app and now it says I’m using wrong password. Reset password three times and no matter what it will not log back in. Uninstalled and reinstalled app and still had issues. Clicked link for app support which took me to the mobile page with an error nothing found on page. Also hate that if you have the app installed and try to open mobile version on the web it automatically redirects to the app. Incredibly frustrating and these recurrent issues are the biggest reason why I’ve stopped shopping h&m because I do most shopping from my phone.
natal1234567890's Review of Hm AppReviewed on 1/10/19 12:43 PM
Application is ok, but not working stable enough, today crashed few times today during an hour.
Kod188's Review of Hm AppReviewed on 1/10/19 12:43 PM
I love the shopping experience on H&M’s app. I recommend it 10/10
g10yom's Review of Hm AppReviewed on 1/10/19 12:43 PM
OMG!! I swear you guys need to fix this app. Haha!!😂😂 it never works 😩🤦🏽♂️😂
Gen201510's Review of Hm AppReviewed on 1/10/19 12:43 PM
I absolutely love H&M, but the app is horrible. It often crashes and has no “H&M Club” section in which I recently discovered by browsing online, not through the app. It kind of upsets me that I’ve made plenty of purchases through the app and I won’t be able to get points from them since I had no knowledge of H&M club. Please make the app better!
jharrisonhco's Review of Hm AppReviewed on 1/10/19 12:43 PM
Much improved over the months. However, please stop removing my saved/favorites. I logged in a month ago and added a whole bunch of stuff to my favorites. I logged in again just now and all of my saved favorites have disappeared. Like.. i spent a lot of time working on that list and then you just put it in the shredder :(
rooparu's Review of Hm AppReviewed on 1/10/19 12:43 PM
I love the app. It makes shopping so much easier. The app is designed well and is very user friendly. Download it now, you won’t regret it!
Rey not happy's Review of Hm AppReviewed on 1/10/19 12:43 PM
Love the app. Very convenient and a lot a great stuff that you don’t see in the store.