Gamestop App Reviews

The app does exactly what it needs to. The biggest issue is when under the “shop” tab, whenever you look at an item, it always brings you back to the top of the list. Which is incredibly frustrating if you’re looking at a listing of 100+ items. Please fix this GameStop. Other than that, this app has always worked like a charm, been using it for several years.

Gamestop. I love you. The future of gaming are downloads. Thus, your app on the IOS system must be leading the way. At present, it is too slow even with my super fast wi-fi! Fix yourselves!!!!

No way to manage account or track orders really bad app

Credential issues that somehow don’t exist on the website, block purchases from the app. Deleting it promptly.

I used the app to hold an item in store for pick up. I got an email saying the store was notified of my request and when they confirmed they were holding the item for me I would review another email. I got the second email saying my item was ready. When I my husband went to get it for me, they told him they didn't have it in stock at all. I'm not sure where the confirmation came from then. Very frustrating. Was hoping to save a little time in the pre-Christmas shopping rush, instead we wasted a lot.

I get UNSOLICITED notifications all the time. Which is against guidelines. I’ll be reporting you to Apple. You need a new game? Buy digital.

This app is great when it works but it keeps logging you out. The login page is extremely unreliable. It is very frustrating is having to login every single time I want to use the app. There is no way to stay logged in. Even with the “remember me” button. What’s the worst issue is, I can log in the website just fine but when using the app it will tell me “invalid login attempt”. As if my password is wrong. Please fix your issues. I am seriously considering cancelling my membership and going somewhere else.

App isn’t working anymore

Even though I’ve turned off receiving notifications in the app I still receive promotion notifications. This app is annoying to say the least.

The app is always logging me out. Every few weeks the app logs me out and doesn’t recognize my password. So I reset my password and log in. It asks if I want to enable to Touch ID and I always click yes, but when it logs me out, it doesn’t give me an option to sign in my fingerprint. I also hate how it no longer tells you how much left you owe on preorders. A last version always told you still owed X amount of dollars but recent versions only tell you what you’ll pay when it’s paid off. Some games can be paid over months and I wish it kept a countdown to be paid off like the past.

So I didn’t use app for a few days and I paying full on cards and then it logged me out then I didn’t know what to do it’s been 1 year now I’ve been waiting I went to GameStop for them to give a reset password email but I never got it then I used app to reset password never got I even checked my email to see if it was right and it was! This app is good it’s just I hate that it logged me out and now it says wrong email/or password

i find this app useful and useable, i have really no complaints. I would really appreciate the ability to see how much money i have towards preorders and the ability to see sku numbers on the app would be great as an employee when customers show us obscure things we need to look up.

It takes a long time for them to verify your order

For some reason I always need to log in to this app. Slow sometimes

When I installed the app, it says I have a new message, the subject is typical welcome message, except when I click it to read out the message doesn't even load. Then I go to log in, and guess what: it won't take my password. I use password manager so tested the same exact entry on the website and didn't have any problem. What's worse is gamestop encourages you to use the app to check stock levels when you call.

It’s the best

This place is a joke it’s still 2018 & there only giving back 88 cents for a trade what are u suppose to do with that buy gum nba 2k18 should be more for a trade in idc if 2k19 is out I came out early u guys are a complete ripoff

There is absolutely nothing to do on this app. You login with your credentials and that’s about it. You can’t see order history etc. it has like 5 options to choose from and nothing of importance.

I don’t know where to submit a bug report so I’ll do it here. The app has worked reliably for me for months until today. I’m having issues signing in and it’s not my account or password that seems to be the issue because I can sign in on my browser. I hope this is fixed soon so I can get back on.

This app needs to be updated and restructured. My home screen on the app is still showing me ‘news’ from when Infinite Warfare and Uncharted 4 were realeased. Very unreliable. How do I even know the prices for products are good?

Constant payment problems! It is impossible to get anything done. No order history!

GameStop employee, been using the app since I was just a customer. It’s so handy that I use the app to look up product sometimes because it’s faster than searching by hand. Easy to redeem points, easy to find products I want, good interface. Plus the digital version of the rewards card being scannable is an awesome little detail. Big fan, highly recommend.

I’m unable to sign in, even I used my Correct User name & Password as it works on the online website, but not for this worthless app.

$64 floating around cyberspace for a refurbished Wii purchased with Apple Pay! The transaction is pending with Navy Federal, my bank! But, I didn’t receive an order number, confirmation email , NOTHING! I’m so tired of scams. I thought you could trust a well known reputable company like GameStop. I’m really ready for the planet to stop and let me off!!!

You’re calling the constant logging out a feature? It’s a bug you can’t fix, and now you call it a feature 🙄 Enable Touch ID ? Why? You’re just going to switch it off and make me type my password again anyway! 🤬 Does this app do anything but advertise games (at no discount) for platforms I don’t have? Maybe you can switch off the notification light when there’s no new notifications 😤

As it stands right now, this app is doable. It’s good for placing quick orders, checking stock for certain games at your local stores, checking up on preorder statuses for more than one game, and allows you to customize your own profile exclusive to the app. However, there are a lot of features that are not present here that are on the website. For instance, not being able to check your wishlist. Instead you’re limited to managing your “Game Library,” that is exclusive to the app. This library is divided into three categories: I Have, I Want, and I Had. Unless you’re okay with managing two different lists, it is extremely inconvenient having to do so. When searching for stuff in the search bar, I often find that the same results repeat themselves subsequently as I try to scroll through. It gets to be annoying, so I just end up using their website. I prefer using the app than the website, but it’s because of these reasons listed above that’s holding the app back from even greater potential.

I placed an order for Pick Up on an Xbox one X Fallout bundle in white that was on sale for Black Friday at $430+taxes. That was on a Sunday, they had already closed the store so I passed by on Monday to pick it up, and the cashier tells me that they cannot hold any products that are on sale. I said fair enough, they have plenty of them in stock so there should be no problem, BUT when it came down to the order I had placed, he couldn’t do anything about it. Instead of just checking that order online since I did place it and it went through, they made me spend ANOTHER $430+ tax at the store to get the Xbox. I placed it on a Sunday, it was processing until Tuesday where it changed to “Ready For Pickup” and that they’re gonna hold it for 7 days. Doesn’t make any sense, they’re gonna make me wait about 9-10 days or more for me to get my money back instead of just canceling it and having the money be refunded within a few days or so. I emailed them twice but got no response. I also called and I wasn’t helped at all, I was just told the same thing, “You’re gonna have to wait until it cancels itself.” Are you kidding me? Def not a good experience at all

Game Stop app has a current trade offer of $20 less for any new or pre-order game with trade-in of select game. Super Mario Odyssey was listed. Was told by store associate Michael that just means any games on that the list is guaranteed to be at least worth $20 in trade. The fact is, all the games on that list are worth a trade-in value of $20 or more! Also, nowhere does the fine print affirm what he told me. This is either a case of false advertising or an inept store associate. The trade-for Mario at the time was $29.00. Mario was on the list of games that included the $20 less towards a new game. I was trading for a new game. Simple math would be $29 trade + $20 less the new game price = $49.00. Again, either deceptive advertising or a misinformed sales associate. Never going back to this Game Stop or probably any in the future. Planning on letting my Pro-Membership lapse.

This app may be updated regularly, but the Trade-In values are out of date. Because of their new system, it’s pushed many electronics out of their system. Everytime I go to bring a device in, which I have found on their app, their system couldn’t find it and wouldn’t accept the device. UPDATE YOUR ELECTRONIC TRADE-INS

This app makes my GameStop shopping experience faster and easier.

I can’t even get into my GameStop account plus the application has a chance of freezing or even crashing at points. Unless it’s fixed I don’t recommend downloading it otherwise

When using the train estimates, the amounts shown in the app do not match the numbers you get at the store, the store does not honor the app numbers...

Doesn’t do anything the website does it crashes and my order got cancelled with know notifications thru app

App works fine, but it is not formatted to work on an iPad. I would give more stars if it was.

The app itself is great for organizing my points and for online shopping; however, there is no ability to review past orders or cancel any. This forces you to use the online website. So, if I place an order on the app, why can I not review said order in the app as well?

This would be a great app, but the inability to login with my GameStop account information makes it unusable. I’ve checked every character, made sure my password is correct, but time and time again I’m given the message telling me I’m putting in the wrong information. I’d love to use this to redeem my PowerUp Rewards in store, but I have to navigate through the mobile website instead.

Gets the job done, what else could you ask for?

Unable to log into my account via the app. Keep getting a user ID or password incorrect error message even after resetting the password and reinstalling the app.

I'm not sure why this app exists, you can't check your purchase history, pending purchases, and if you want to navigate the website to make a purchase good luck with that because the website built into the app is not friendly at all

This app is a piece of garbage. Most of the time it isn’t working at all and when it is up and running it doesn’t work properly. I couldn’t even access my own rewards points from the app or the website do to their suckyness. I can’t believe the app has been around for so long and they haven’t worked out all the kinks. Just goes to show how much a company really cares, Or in this case doesn’t.

If I order a new or pre-owned game, I can’t view my order history on the app. Order history needs to be viewable on the app

Why’s the app redirect to the web browser? Just use the web browser on your device everyone. Looks decent I guess. It’s a big whatever though.

Works fine but I suddenly can’t sign in ?

Can you guys please update the app so it includes everything that’s on the website, it’s had the same things for like years and it’s slow and choppy and unorganized and unmodernized.

If you buy anything on line from Gamestop there is a good chance they will cancel your order without telling you then sell it to someone else

This App is completely unreliable when it comes to performance. The headache of having open it through Safari is very well worth it.

Not that this review will matter to them, but the fact is simply this, it’s beyond buggy and unreliable. Constantly my pre order list would just vanish, games that I know I have pre ordered would no longer be listed so I couldn’t track remaining balances due, trade in values are almost always bugged out or incorrect according to in store, the search options if you’re scrolling around will loop every so often and now funniest of all. For whatever reason these last three days I’ve checked each morning before deleting the app this morning, the app would display offers and deals from 2014-2016. I have to ask even though I won’t get an answer, does GameStop even have a Public Relations department or Quality Control management staff? If so, how underpaid/drugged up are they?

Can’t sign in with a VALID GameStop password. Even went through the “forgot password” link to reset. Nope. Still doesn’t recognize my VALID password that works on the GameStop site. Waste of space.

The availability option to show if the store may have your game is limited to some games it would be nice if that feature was available to all the used games cause it was helpful before

Never ever buy online games from gamestop... had to learn the hard way... I can’t track my “so called” order and when I go to open a link they emailed me, I get a ad saying I won money...just terrible...

I recently downloaded this app after also creating an account, and this app has helped me several great ways. From telling if stores have what im looking for and if they are new or used, and the ease of finding that out. I would completely recommend others to use this app, to monitor their account.

I have an iPhone 8 Plus. A few issues I’ve been having is when I want to check out and I chose to pay with credit card, it’ll ask for the card #, expiration date #, etc... and I fill them out with the information needed, it tells that there an error or my card isn’t valid. I use this card all the time so maybe it’s a bug issue. Also the stores it says that something is available always says it isn’t available after picking the ones with the green check mark. So the red x’s and green check marks aren’t helpful.

What kind of sense does that make?! I downloaded the app to ‘check’ what was on the website. The website isn’t showing my recent order, but PayPal shows it’s already been paid for. So I downloaded the app, thinking it might show it there, only to realize there’s not even a section for that in the app. :-|

I love it

App constantly has issues logging in. I've reset my password numerous times because it always says incorrect password. But I can login on the website just fine. I don't recommend this app at all

don’t use the app for a few days and it logs me out. Type in the password and you just keep getting wrong password error. I must’ve had to reset my password four times already. Don’t know what’s going on with this app now.

My app all of sudden won’t let me sign in magically after I get my $10 credit for buying red dead redemption 2

When I use the app I can’t find out which GameStop has in stock and now I need to call every store to look for one game.. so whats the point in the app??

Trying to pay for a game and pick it up at the store and my app keeps crashing. I really don’t like the face that I can’t pay on my preorders through the app either.

Every time I try and purchase an item off this app it gives me the hardest time. I have tried to restart the app multiple times in hopes that it would fix itself. First it couldn’t find my address. Next it was saying my card number was wrong, rechecked and it was. Then it would let me type in the expression date of my card and just saying invalid card. No kidding! Cause the app wouldn’t let me finish putting it in! Very frustrating. Especially when I’m trying to spend money on it!

Anytime you’re trying to search for something that brings back quite a few results, the items will just start repeating over and over. This has been an issue with this app forever and it baffles me it still has yet to be addressed. Also the inability to read a products reviews is annoying as well.

Never pre order anything from gamestop (stick to Amazon or Walmart which customer services is more reliable to help you with your issue) I pre order an item 2 months ago and I was supposed to get my item a week ago and after waiting 1:43 minutes trying to comunicante with customer services, the representative hung up the phone on me... Gamestop is careless about the precious time of their customers.

I have face security, for some reason it won’t accept my face for only your app. I click “keep me signed in” it signs me out regularly and CONSTANTLY. I get locked out EVERY-TIME trying to get back in the middle of trying to buy something have to change my password and sign in again later after going through all that mess and drama. Change it to the exact same thing it has been and will be every time. Like several other store apps same exact password. Then again a few days later that exact same password I remember well and use often doesn’t work again and get to go through all that drama again. How fun, exciting and convenient for someone, not me but someone I’m sure since you seem to have 4 stars some how.

I’ve had this app for a couple years, and all of a sudden I can’t log in. It says my password is incorrect, but I signed in on the website with the same password and it was fine. I tried resetting my password and the same thing happened.