Fuel Rewards Program App Reviews

The app says I have discounts but at the pump I do not... worked nice for a few months, but thats all...

The little savings add up for sure and I love all the different bill opportunities they give to earn extra discount up to a dollar off a gallon

I’m in a Shell gas station a brand new one and it wants to send me 12 miles away to start this app , You think it needs work a lot of work. Fraud is not it’s only issue I was going to use the Shell credit card to not give it access to my bank card but what’s the .12 miles away

Please update the app to optimize for iPhone X!!!

Hubb hi bun

How come it says I have $.50 a gallon and I go to get gas they only honor $.05???? Why should I spend an extra $$ because shell is more expensive ( about $.10) a gallon. I wind up paying extra to use this useless app!!!! Now it won’t let me send review unless I make up some elaborate nickname

Often the pumps don’t accept the alt I’d. I called support and asked them to send me a card so i could use that instead, they said I would get one in the mail but it never showed up. So support is worthless. When it works I am happy to get the discount but like I said it only works sometimes

I always love a saving why not gas is so expensive these days ..

The app constantly says I have $.07 off per gallon but when I get to the gas station it’s only five cents off. It’s a pretty worthless program.

I have the fuel rewards program. I’ve downloaded the app twice now. Both times when I go to sign in with my program email and password, it doesn’t connect; it just buffers forever. I think this is probably not the official app; but instead a scam or spam to steal data. I wouldn’t recommend even downloading it, the risk it too great.

FuelRewards is about as complicated a reward program as I have used. Usually the alt id does not work, often the rewards do not work at the pump, and their customer service is poor.

I cant get the app to work at the pump. Why have an app when i cant even get my discount when entering my phone numbet.

No good offers

Received a .40 cent discount at the pump amuch needed discount being a single mom of four

Great program it’s always nice to receive a discount on gas just for spending money at places to go to anyway

Said they already had been redeemed

Excellent

Tie program into our regular CCs so we do not have to use 2 cards every time we buy gas.

For an older store it was OK.

Excellent app and program. Works great with TMobile Tuesdays 25 cents a gallon fuel rewards. Hoping they offer better savings down the road.

The iPhone X has been out for one whole year, ergo there is NO excuse for any app to not be correctly formatted to fit the screen real estate. One star for being lazy.

Every time I try to use my Alt ID does not work and I get declined.

I lost 28 cents because my code does not work at the pump or inside with the attendant at multiple locations! I called into customer support before the money expired and his suggestion was to add the additional 4 digit PIN via the website. I sat at the pump, went to the website and selected the add a PIN option; I was unable to enter the additional numbers!!!! My digital card on my phone shows my money and my correct Alternate ID as I do not have a card. This is very frustrating!The Pump continues to tell me that I have ZERO money when I see it digitally, especially since I shop at Giant and get rewards from T-Mobile!!!

Works wonders 💖‼️

It is always good to save money

Approve me on credit crad!!

It is hit and miss, more hit than miss that the savings actually turn out to be cheaper than other places considering is more often than naught on the more expensive side.

I used to have the app and now they won’t let me download it again.

Fuel rewards is a life and gas saver. You can’t go wrong with this app.

Best gas best deal

Good

Best app to check local gas prices!!!

Discounted gas at shell ... thanks too t-mobile-always makes my day!

Also go to shell. Love the app and save money. As a T-Mobile customer and employee you save even more with T-Mobile Tuesday ! Thank you Shell !

This app and this rewards with the shell gas station with the crate, one setback is that they cannot let you accumulate points. You have to use the amount of sense of every time you fill up. I would rather accumulate my points or cents and redeem them when I have over a dollar or two dollars accumulated, or even maybe I can get my tank full for free.

Easy to manage! I love this!

Excellent customer experience at shell Gasstation 400 West Palmdale Blvd, Palmdale ca 93551.

Though app states that my current rewards at the pump are .55c per g., the pumps at the shells I have fueled say I only have .05c. p/g. Buying petroleum at Shell is expensive as it is because they have the highest fuel prices then I get screwed on my regards. Why should I continue stacking up fuel rewards if I’m not going to reap the benefits I rightfully stack up?

Two ShellStations in west palm beach Wouldn’t work Happens all the time

It has worked 1 time but now every time I log in at gas station it says not found

I’ve used the card so many times and I’ll get is .5 cents for fuel rewards. Thinking of canceling the fuel rewards card..

A good way to save money on fuel!

I never had a problem with this app until recently, I have been signed out and every time when I try to sign back in it tells me the network lost connection and I’m on WiFi or have full service not really about this.

I love it. Especially since there are so many ways to save.

Can you do a little better on the fuel rewards discount? A Nickel? A Dime?

5 cents is better the nothing good app thanks

Account is not appropriately credited and then try to find someone to help!!!! Like my title states “worst rewards program EVER!!!”

Don’t you think that at least ALL the people who has Gold Status should earn more savings? I would think so. Gas is getting HIGHER by the day, not lower. I think it’s time for Shell to help their customers save more money for gas. Don’t you think so too? 💭💭💭

I enjoy using fuel rewards a lot. Saving money is always fun! Fast and easy!

I bought a fuel with carwash, the code on the carwash did not work, turned to the gas station worker, but even making sure that the car was dirty, did not turn on the carwash and did not return the money. in general was very upset. and now I never use a carwash at a gas station.

Why am I not getting the Gold Status

I love this app. I can find shell gas stations across the United States, but this week the usual front page doesn’t come up, but the login page does. I went ahead and login and it is the correct login, but won’t go back to the fuel rewards page. So I can’t use it at all. I have updated, reinstalled the app, and even powered off my phone. Help!

Love the fuel rewards card. Burn a lot of fuel every month and love the savings

Did not work

Enjoy filling up when I can get more off a gallon. Sure helps to save on MEDICARE.

Easy to use and with a Suburban, every little bit counts.

What happened to FuelRewards? We use to be able to get discounts from grocery stores and restaurants around my area but not in a long time. What a shame this program went down hill.

Difficult to navigate and review gas purchases. Also on said gas purchases, no rewards are given. What’s the point of using a gas rewards card for gas purchases if none are given.

As we travel across this great nation - every penny counts and the Fuel Rewards program has been very helpful.

Lyft reward not transferring over

This is a great app! Tells you we’re you can’t get fuel rewards for shell gas stations just by shopping and eating like you normally do and using any of your linked cards! Doesn’t get any easier than that!

I like the Shell Fuel Rewards with exception of the 20 gallon maximum they associate with the Shell Credit Card. I have a 26 gallon tank and would like to totally fill up without restarting the reward and credit card sessions to fill up. It is generally only a few gallons more needed to complete fillup.

I love this app❤️👌🏾 it a lot of great deals & savings try it I bet!! You’ll love it 😊 too

As a Lyft driver, I need to see significant lasting savings… Not just Token gestures

I found out tuesdays are the best to save on gas thanks a lot

Every little bit of savings helps so much!!

Love saving at the pump. Not hard to get Gold status in the DFW Metroplex.

Great!

Save me $$$ each week I tap up at the pump 👍

With gas prices getting higher, it’s great to be able to save .25 cents per gallon and still purchase a premium gasoline!

Such an Amazing program

Every time I go to the pump and never takes off 10cents

They raise their prices whenever there is a promotion from T-Mobile Tuesday and they still don’t except all your rewards don’t waste your time

Works for me.

Thanks for partnering

Buenisimo

Terrible. As it never works or updates to the 25 cent off. This is my third try. Told to call Another at gas station had same problem

Awesome app, combined with Tmobile

Saved me some gas .

I love it. It does it’s think quite well.

Love t mobile rewards. Gas is awesome thanks

This offer of 25 cents for one gallon don’t work at gas station.

Save money

Their rewards are so worth.

Great discounts at the gas.

Fuel rewards is easy to use. You receive a discount on every gallon of gas. Love it

I’m a for-hire driver and this app makes it super easy to see where a shell fuel station is when I’m in an area I’m not familiar with. It’s nice that i can add my fuel discount codes right in the app and it be reflected almost instantly while filling up. Would give it a 5 star but I haven’t figured out a way to see if the shops are open or closed unless I navigate to one and see for myself , which can be a bummer if you’re looking for a bathroom or trying to grab something to drink.

Thanks for making this App.

Awesome

This is an awesome app. It is very easy to use and understand. It works without any problems and has never crashed on me. A++++

Great user friendly app!

Doesn’t always work. I’m in Las Vegas

Good gas

Last year I was able to get an additional $.05-.10 per fill up by shopping and eating at decent places where I felt safe to get out of my car. However this past 6 months I haven’t been able to get any additional rewards. They used to have Publix as their grocer, but now it is the crappy Winn Dixie (they closed all the ones around near me because they were so horrible and useless) and 3 others I haven’t even heard of (but I am assuming if they are attached to Winn Dixie it means they are bottom of the line, crappy stores that also have customer service). Plus the few locations where I have dined and it offers a reward, I haven’t gotten credit for them..and yes my card is in the system and it is accurate (it worked up until 6 months ago and nothing changed in my end). So unless you like shopping at horrible stores, this card is worthless

Loving save money every fill up!

Shell station is the best fuel and you should use and also you'll get fuel rewards up to 25 cents per gallon,, isn't that amazing!!! Thank you Shell Company for giving me the opportunity to use your gas and benefit from your deals and discounts.

I am military so I travel a lot and I also have to use premium fuel. The 10 cent off a gallon promotion is awesome, however some Shell stores do not honor the discount. I have lost tons of rewards here in Roanoke Va due to stores claiming to promote 10 cent off, however they do not leaving me to purchase fuel from Exxon or BP. I only use Shell fuel due to its promotions. I literally had one store give me 80 cent in return, lol. Emailing pictures of the receipts does not work, however I have not given up on this app.

I’ve been with you since last year us it weekly and still can’t get more than 5 cents I really don’t think it is worth it anymore

My experience over the past two months is that Every time I get gas, I have to walk inside, wait in line and explain my predicament. Not being able to complete my transaction at the pump Is frustrating, hence the single star review.

I have filled up more than 10 times using the FR card have have NEVER received more than 5 cent discount! EVER! I was supposed to receive 20 cents when I signed up during the promo and it didn’t happen so I called and was lied to about someone getting back to me and fixing it! NOTHING.....no one got back to me and I am still only receiving 5cent rewards after months of fill ups! A PURE WASTE!!!

It’s very helpful. Thanks for this app

Shell gives a discount but in the other end they have a lot higher price for fuel in their pumps.

Good afternoon, sorry for bothering you, but I would like to know why I went down from 35 cents to 10 and then to 5 per gallon. I do uber and lyft and I consume a lot of weekly gasoline and I was helping with the discounts that you offered me. but now I do not have them, only 5 cents? so please I would like to know the reason for this situation with you if I am a loyal customer of your products. Thank you!

When I open the app I see the rewards is $.25 on the gas station I see five cents what’s going on this is not right

Excellent

This is a great app. Very helpful always.

Despite my gold status I have never seen savings of more than five cents a gallon.

I used to love it, but recently I have had problems with Shell Gas Gift cards. My grocery store runs a special once a month for buying a $50 gas card for $40 with a grocery purchase of $50. I always bought Shell cards and then I signed up for Fuel Rewards. The last time a brand new card wouldn’t work and I have had several times that I couldn’t use what was left on a card as much as$30. I keep my recipes so I know how much. I called shell and asked and wasn’t given a run around. I’m really hesitant to use Shells gift cards again.

Love having the extra Benfit at the pump.

I am unable to link my stop and shop card. The app will say I have rewards but when I enter the shell gas station and enter the alternate id nothing appears. I have DDs card and don’t see when those rewards are added either.

The savings are real. I love to save on my gas. If you have other accounts like Lyft you have the opportunity to save more.

I like the app and the fact you get at least 5 cents off but most of the shell gas stations are at least 4 cents more per gallon so really your only saving 1 cent unless you have more points saved up even then most of the time you can’t use them all at the pump. One time I had 40 cents off and only let me use about 25 cents off right now I have 10 cents off but when I pay at the pump only gives me 5 cents off which again really after the price hike is only 1 cent off.

This app used to save me money every time I used it. Now the deals I see are usually save 20 cents with a car wash. I can get that deal without this.

The app shows I have 0.50 but the clerk as well as the pump says 0.05... This isn't the first time

This app is still not updated for iPhone X. Shells reward program is really quite terrible compared to just about every other one out there. Their gas is great though.

This app can be linked w/ you IHG account as well

Why can’t you guys support Apple Wallet

I buy Shell Premium V Power for all my autos and marine motors. By far the best most efficient clean burning fuel on the market today.

Love getting 5 cents off per gallon!

It’s a good place to get the nice fuels.

When you get get the gas station for one month and fill up six times that month they drop you to only .03 from the .05 you had earned! Also some times your points don’t get added in my area and your the one that suffers the workers don’t care!

It’s supposed to be linked to my Lyft account but it’s only showing a five cent discount when I’m supposed to be at a 25 cent discount.

I wasn’t able to use my fuel rewards points because the gas station said that their phone system was down.

It’s really frustrating that this app doesn’t update and reflect the total number of points I’ve actually accumulated. Went grocery shopping 3 days ago.. I’m still waiting on the fuel rewards app to refresh and update with the new total of points I’ve accumulated and tell me what my actual total fuel savings are.

Need better restaurants associated with rewards. Need more than five cents off for loyal customers.

I can get gas for $.38 wow! It’s true.

With the things being really high in other places this is very helpful for me with me being on a budget Thank you Shell for this chance to save all I can with a family of 7 all is appreciated! Thanks Debra Black

I love using my fuel rewards. Any discount makes a difference. Yay!!! Thank you

The app is very easy to use and great help

I love Shell gas

Very hard for me to understand the program and how to get savings

What a great deal I'm getting lots of rewards so I fill my tank for .38. The app is great to find gas stations an prices. Great all around. Not sure how they do it but the saving are incredible. I’m over $17,000 in savings

Your cards stop working out of the blue

This program is great for the customer as I use it faithfully. Use it in several areas and surrounding states.

I merged my credit card with it and spent over a $100 at a grocery store like it said to do to earn .15 off but never happened. Not to mention all the places it offers to earn points are places that don’t exist around me

I have consistently not received the rewards earned. When I called customer service they said it must be the store, except it is happening with all stores (grocery, hardware, farm stores). They told me to send in receipts. I’ve sent them now three times (bc’ing my two personal email accounts) and they never get them although they deliver everywhere else. So in summary, they are getting all my transaction history for my MasterCard (lots of free data for them!) but I’m not getting my end of the deal. If this isn’t resolved within the week I’m removing my cards and going elsewhere.

I enjoy receiving my 3 cents a gallon off the price at the pump But I want to receive 5 cents off at the pump. With gas prices going up it would sure help. Iam planning a trip to Minnesota and then Nashville Tn in August from Texas I hope I can get there. My 5 cents a gallon discount will expire June 2018. Hope I can ge to the 5 cents a gallon discount. I have had a shell credit card since 1998

Optimize the app for iPhone X!!!!

I I am finding it impossible to register my fuel reward card number

My fuel rewards has replaced other rewards cards I carry. It always gives me the best rewards!

My savings card worked for a bit and all of a sudden it stopped working at one particular shell. They don’t want to give the discount. And customer service is no help. It’s a waste of plastic.

The fuel rewards program at the Shell station I typically go to hasn’t worked since my first time using it. West Crawford in Salina, KS. All kinds of signs promoting it but it never works. They claim it’s on your end.

I really like this app

It is always a great value to use Fuel Rewards to Dave everyday on gas groceries and dining out on other credit cards also!

Used the online purchase and no $0.15/gal for every $50 spent. BP Rewards program much better and fuel is cheaper too.

As a guy who drives a sports car, I live for this app. Great savings. Thank you!

Fuel rewards saves money!

Even when my receipt can’t tell me how much I saved , my app always can ! 👍👍

Fuel Rewards requires you to add a charge card to receive discounts... then monitors that card’s activity. I’m getting emails commenting on my choice of restaurants. Creepy.

I give it 1 star because you Very rarely get more than $.05 off on a fill up. Your limited to only 20 gal when using this “Reward membership “.

3 or 5 cents per gallon does not attract paying customers or make it worthwhile to drive 1/4 mile or more out of the way. Nearly always, there is another station within view with a rack rate of 2 to 6 cents less per gallon. Discounts would wisely start at 10-15 cents, and then I would SEEK a Shell station within about 5 miles.

When shell gas is higher then the station across the road is it really a discount?

I feel very good

Great program, always saving money on the highest quality gasoline with the fuel rewards!!!!!

I have multiple cards on file and have not been receiving my rewards. I have filed claims with no resolve.

Love the savings ! Shell is my station now

Cannot get rewards part to work. Every time i call they say mail in receipts for credit i have given up. At least i get a nickle a gallon

Been using my card earning my points so far it’s going well

Not good, terrible

I was already in gold status, ( 19months) and now the app is telling me that I have to fill up 3 more times before 6/30/2018 or I will lose my gold status.

I’ve been using since January and still no rewards!!!

Very simple rewards program. You don’t even need a physical card, you can access your discount/reward system by typing in your number at the locations (pump or inside). And you earn $ .10 off also.

Getting discount on gas is the best!!

Very complicated. I can’t get it to work. BP system much simpler.

The only gas I use is shell gasit is a very good gas my car runs great and the rewards card is a great savings and I will continue to do business with Shell with as long as I possibly can thank you very much Dominick Strada

It seems we don’t ever get more tha 3 cents not 5

AWESOME APP!!!

User friendly and easy to see dividends for road warriors like me

Every time I go to get gas and try to use my points is says I don’t have any points! I wouldn’t even give this app or program 1 Star!!

Love it it helps me save cents on gas i love it

Great and easy way to save. I have told all my family and friends to use this app! Thanks again!

If they could lower the gas price that would be great ! 👌 thanks !!!

I recently filled up over 5gallons and did not receive my 10 cents off my next gallon

I Love This Program Especially when You Have The T-Mobile Tuesday app They Always Give Extra Savings On Fuel Rewards... Highly Recommend

I have saved over $70 already using my Shell card. Didn’t realize it until lately. Now I look for the big yellow Shell.

I hate its not many rewards programs that I actually use, other than that it’s a very good app and card.

I enjoy it very much. To get .5 off per fill up is worth the sign up.

Reward program worked initial at pump it does not anymore, asked for a card, never received. Disappointing

Just as the title says. Need more dining and shopping choices. Most places listed I'm not interested in.

The new update has the app in glitches. Please fix it

This app is great for anyone frugal

I have been a FuelRewards member for over a year now. The perks I have received are endless!! Not to mention if you’re a T-Mobile customer you get FuelRewards perks as well! For being such a loyal customer with Shell I was rewarded .50cents off a fill up a few months back and I was able to fill me tank for $20! That hasn’t happened in a really long time! Become a member! You won’t regret it!!

Always find the best prices on the best gas blend around! Love it!!

I received a 25 cents off a gallon credit from T-Mobile Tuesday’s to redeem I needed to download the app, did everything I was supposed to do, scanned my card pumped gas, never got the money off. Happened twice to me, why bother,! it seems like a waste just to use an app and gas station I normally wouldn’t

I drive a BMW and my car performance has shown a big difference for the better. I also get 2 more miles per gallon on the highways.

I was very disappointed that the points given at several grocery stores were discontinued. Especially since I encouraged several people to participate because of this offer. My phone inquires were handled by representatives who had no clue what they were talking about so I gave up!

Really love this fuel rewards ...

Easy to attach credit card. Works at all gas stations across states

Good app, save $ Thanks

Good savings

I like the FuelRewards program

I love this gas station. There are always fair prices and the service is outstanding.

Who does not like to save even a few pennies when we can. I really enjoy knowing I am receiving minimally at least 5 cents every time I fill up my beast, F350 dually diesel. I love my truck and yes this helps me keep her full and happy.

The rewards program is helpful especially since gas is so high. I’m always using shell so it awesome that I get points of gas just because I shop there.

It is great to save 5 cents a gallon . I always did save 5 cents a gallon. But this was the first time they only took off 3 cents a gallon . I was very upset because I could have gone to another gas station who was a lot cheaper but I didn’t. And I only saved 3 cents a gallon that wasn’t right.

I don’t like the fact that I’m forced to update the app and now I can’t use the app because I have no memory to update it

I have not been able to use this app. Every time I attempt to use this for gas @Shell it won’t accept my ID#.

This is a great program

I was grandfathered in since I was already a member prior to last summer’s promotion (2017) and I made sure I completed my tasks(# of fill ups) but somehow I got put into silver status! Ugh! Other than that, I love the rewards program and the many ways you can earn rewards! I hate that my main card was switched from MC to Visa because I lost so many earnings, especially at the grocery store! With gas prices creeping up, this is a very good program because Shell stations are everywhere!

I save the same 3c on my Chevron Credit Card.

We used the Fuel Rewards program for all of our cars and received substantial discounts from buying our groceries at Publix. Unfortunately all but 4 of the Circle Ks in our area withdrew from Fuel Rewards when they dropped the Shell brand. That left us with only 1 participating gas station in a convenient distance. Prior to that we were very happy with the program and bought all of our gas using it.

It won’t let me assign a credit card so that I can get my rewards when I use that card.

I’m not and have not been receiving my instore offer points or my fill up points to earn my 10cents off. Y’all need to fix it so my review is poor.

thanks for the little help on gas prices

Not good at all

i put in my rewards number and it comes back “rewards card not allowed “???

This is great since I am on the go every penny counts. And I don’t know anyone who doesn’t like to save all they can!!!

It’s a great Idea ... the problem is that the card reader does not always work .. and even with a receipt you can’t log in the points ....

With gas prices rising, it is good to get a little help

With the price of gas 5 cents goes a long way.

Only option is to update app. Barely have enough bandwidth for data at station, now I must wait to update your app. One star

What’s the point of a rewards program when your rewards number keeps getting rejected at the pump? (Even though the number shows in the app)

This app and services is always a convenience. #fuelrewards

I like the program but the app won’t work at local pumps; must still use the card. If no change soon will delete the app

Updated to new version app but when open pop up says newer version available ant to update. No way around it. Can not get into app at all.

Nice

I love the discount!

During the winter months I save a lot of money on fuel due to all of my grocery purchases but now that it’s summer, those discounts have been removed. Very disappointing. They should be year round

Love this app. Allows me to view my fill-ups and save money on many purchases with linked CC.

Great app helps save some money at the pump 👍🏼

Between $.03, $.05, and $.10 discounts they can’t seem to make up their mind. It just switched from .10 to .05 again. Apparently the gas companies are not making enough money afford to give repeat customers decent savings. I have saved over $500 with fuel rewards the last 6-7 years but it has become increasingly more difficult to actually get rewards. If you reach out to them about rewards that don’t show up they always have a reason why the rewards won’t come. If you’re looking for a new rewards program, I’d suggest not sticking with only Shell. Look into other gas companies and their rewards. She’ll just isn’t worth being the only gas station anymore.

Not a substantial discount. Just find a cheaper station with your gas app. Shell is expensive as it is to give you a savings of 3 cents per gallon.

Awesome App love Shell fuel

Need better deals

Easy to use and really enjoy saving money at the pump!

I think its great to save every single time we fill up our tank with shell gasoline! I love the super savings. 👍🏻👊🏻🤛🏼👍

I’m still waiting on an email or anything to get back to me from an incident happening on the shell off of Dyer Rd & the 55 freeway

Great saving on gas!!!!

I try few shell gas station with Alt ID. Some shell do not have punch in Alt I’d option or said ‘ Not useable number’ $.30/gal before end of this year but I can not use. I will try Mobil or BP.

Reward Good for up to 20 gallons makes me have to put my card in three times very inconvenient

Sometimes I get my discount, but most of the time, I don’t. Even when I enter my phone number.

When I pull up to the pump it is so easy to push for fuel rewards, select alt ID, enter your phone number and instantly save 5 cents a gallon, no matter where your are, find your Shell and save!!! Thank you!

I joined two weeks ago.only going to stations in app. And still not getting the 30 cents off they are advertising

Every shell station has their prices cranked up to at least .20 above their competitors in the same areas of central Virginia. Finally in the past few days shells prices have slowly come down only because their competitors are slowly lowering their prices out of range of shell. The shell rewards card is basically useless at .05 cents savings when the competitor around the corner is still priced below shells .05 loyalty savings.

Easily one of my favorite apps

Shell keeps running great.

Works great and saves money

This app let us have at least $0.5/gal that’s a lot of savings... love it!!

Never delivered what has been promised with the App. My app shows 25 cents /gal but gas station always reduces by 5cents. Unfortunately it happened couple of times. May be servers can’t handle the load anymore with increased load or services are outsourced to some non standard company.

Great savings on fuel!!!

I have tried to use my code at pump per directions as posted, but after the first time which was successful, i have gotten 4 "invalid" code messages.

This app is a true money saver and worth downloading. I’ve saved just under $300 in the past three years which is significant considering I drive a small car and drive a lot....

Fuel rewards would be great if it stayed at $.05 a gallon and it would work for diesel or even have diesel at Shell.... guess they don’t want my business after all...

Five star love

Rewards are not worth it, customer service does not care about their customers at all

Signed up. Downloaded the app to my phone so I wouldn’t have to carry around another card. First time at the pump, my app said I had fuel rewards. The pump said I had none. Oh well. So much for those rewards that will be expiring soon.

Used to get 10, 25 and even 50 cents a gallon after a few fill-ups . Now it’s always a lousy nickel.

I commute 88 miles a day and this app has saved me lots of money. I just wish that I could reach a level higher than gold because I go out of my way to not fuel anywhere else. Come on Shell give me Gold Plus I deserve it!

Awesome

The program is more of a problem than how the app works. Once I reached gold status on account of reaching the required fill-ups, I was bounced back to silver status. This means I didn’t get the discount of 5 cents a gallon, which comes with gold status. At silver status I only get 3 cents a gallon. I alerted them that there was a mistake. They realized it was a mistake. Oh well, so I’m out back to gold status. It happened again! I alerted them again, but this time I filled up several times without the gold status discount. After a while I was placed back on gold status. It seems a little fishy to me so this review will at least warn you that you may not get what you earn.

I’m told my rewards should work at any Shell station nationwide, however, when I travel outside Chicagoland my card/number is not recognized at the pump. Frustrating.

I’ve filled up multiple times n the app still showing I never filled up

Why in 1.5 years and iam on the road every week all I get is 5cents off

This app is a joke! Most gas stations that are not a corporate location no longer accept Fuel Rewards even though the app will guide you to them. This seriously needs fixed. So far this app owes me $5..

I have been to the pump two times and it will not give me my 03 cents off. Now it says I have 3 more to go and I should only have one more and I didn’t get my discount on those two fill ups. Help

What a confusing mess of garbage. Don’t put the burden of doing all the work on the consumer to get your rewards. If you’re going to have a loyalty program it needs to be simple, fast & actually reward customers for being loyal to you. Too many other way better options out there for gas programs where you don’t have to track & manage everything yourself.

This is very simple, and fast to sign up. And with the prices for gasoline today, or any day, I can use any discount that I can get.!!!!! Give it a shot, you honestly only will save a few cents.!!! And those pennies will become dollars and so on, and so on.!!!!

Love this app!!!! Who doesn’t like to save ?

It’s crazy that I signed up for your rewards program to get .30 off per gallon of gas only to find out that you are .30 higher per gallon than anyone around. Very disappointed

I use fuel rewards twice daily almost everyday and still only have 5cents off- it’s been almost a year now

Love it

Downloaded the app, went to the pump, entered my alt ID and started saving immediately. This is plain and simple, get rewards and save money on gas right away and all you had to do was download an app. EASY! Very Satisfied:)

This is a terrific app for locating fuel and knowing that there is an minimum discount amount reducing the pomp price in real time prior to purchase. Real time discount rather that the S’bux or GetGo approach of accumulating points to get a periodic free tank. The nickels add up.

I like the rewards and easy to use now especially with linked cards.

I have a fuel rewards card,it was accepted when I entered it, my card does not work! The employee behind the counter sends me off when I swipe my card, but when I go to pump my gas, I get no discount! I quit going because I have a card through Shell and I do get my discount!! I would like to use my Fuel Rewards card, but I’m at a loss about what to do!!

Is a convenient way to receive a 5 cent a gallon on gas.

Very Good app.

Sends unsolicited push notifications. Nuisance.

I tried to use the ALT ID to get my discount. It did not work. I paid with my registered credit card and still did not get the discount even though my account shows I should be getting a discount.

Cool app

I use this app almost everyday while traveling with my business. When refueling rental trucks every cent counts. I saved over $5,000 in fuel last quarter.

It was nice to get 5 cents/gal right away after signing up. Then got my Shell Mastercard, had to call support to realize that all I needed to do is simply swiping the card to get discount (as opposed to having to enter your Fuel Rewards alternate ID). I just used the card for the first time and was pleasantly surprised that I got 55 cents/gal discount! Apparently 30 cents from FR (a promotion) + 25 cents from the Mastercard. I’d take 55 cents/gal off any day!!

My alt ID never works even after contacting the program.

This app would obtain a higher rating if two items were fixed. The alternate ID does not work at the pump. Thus, I cannot receive the fuel discount unless I have the card. That would be possible if I could remove/add a new rewards card. I know it’s my fault because I lost mine. The feature does not work.

The app will not pickup my purchases Call for help There is no help

Yesterday I stopped at a Circle K Shell station and tried to use my Alt ID as I have misplaced my card. The pump would not allow me to enter my complete ID number. Having only capacity for my phone number. It told me my account was invalid. After a couple attempts, I decided there was a problem with the pump and left. I stopped at a second location and tried there, same situation. I went in the station and the cashier tried to help but got the same result. He only put in my phone number as well. He told me I would have to call you. I did and the person on the phone told me to go to the app-I could not because my phone would only let me use my phone or data at the same time. He started to tell me what to do, then excused himself and put me on hold. I waited a considerable length of time but decided this was not worth the effort. Today I went to your website and confirmed the Alt ID I have been using is correct. Is there resolution to this problem?

Need more .30/off, my 120 mile daily commute is breaking my bank account.

Not recieving points from stores listed.

Awesome

Worth having fuel words you can really save some extra money on gas

I hooked it up to my Winn-Dixie account b when I went to the gas station I only get five cents off instead of the $.70 I was supposed to

The Shell station near me regularly charges $.90 more per gallon for premium gas. That markup is well beyond any of the neighboring competitors. I will probably end up using QT instead of shell for my premium gas purchases.

One day my Bi-Lo card is linked; the next it isn’t. I’m not getting credit for my purchases. I am also not able to link my debit card to my account to get additional partner credits. Service is telling me to use a different browser, which also doesn’t work. Who develops apps these days that don’t work with iPhones and other Apple technology?

Points expire, and have to use 20 gallons at a time my car doesn’t have a 20 gallon tank!!! NOT A HONEST PROGRAM !!!!!

Love the app, wish it was optimized for iPhone X

I’m not seeing much of a difference in gas prices. Not sure what I am doing wrong.

I have tried several times to use this at the pump it does not work.

Even though it shows I have 28 cents off. when I key in my number at shell it says I have a 0 balance.

Can’t log in after signing up yesterday. Smfh

Now that gas is higher, this is very much appreciated.

I wish I have used this sooner. I drive a 2009 Civic Si, and it needs 93 or better octane. I never use Arco or Costco gas because they are both crap, don’t listen to what others say! They are garbage, period. Shell gasoline will get you better mileage, and you’ll never get denotation like you will with Arco and other budget fuels. The only thing I don’t like about fuel is the pricing. They always have a higher price point for those who what to use card over cash. So, .05 cents off a gallon isn’t much of a deal when gas stations charge an extra .15 cents if you wanna use a credit card. Our credit cards give us travel and cash back rewards, so we do reap some benefits. But this football season the Los Angeles area gets .25 cents off every gallon on Sundays. So, I fill up on Sundays to take advantage of this. It’s big savings such as this that gives me better savings gas than if I were to use cash. #winning #beatingtheman

Great app highly recommended!

We’ve been using using this program for several years now and I can’t think of a better program to save on gas. If you live near a Plublix grocery store in Florida, you can save even more money when they run their $10 off a Shell gift card.

The t-mobile offers and this are right on time. But I wish they would give more special offers to those who live in high priced gas area like the New England Area, New York and California.

I am loving the savings! Thank you T-Mobile and Shell

This app used to give me the best experience while filling up gas. But one day I was one fill up from gold status, filling up then receiving a 50 cent off per gallon bonus, I decided to save it since the reward would last until the end of the money, next thing you know I get back on the app on a month later & my rewards have disappeared, my phone number/alt ID has been changed & as well as my email. I looked through the purchase history and it’s a completely new location that has been using my previous account. Meanwhile this is happening I log out and log back in using my email, just to find out that all my previous fill ups have been erased, no trace of purchases were found & I have the standard gold status as I just made the account. I have been using fuel rewards since 2016, and I feel absolutely disgusted that there are people like that on here. The 1 star rating isn’t because of the fraud incident, it was due to the call to customer service. The first call I gave to them, the representative repeated said “hello” as if they could not hear me, but I was talking normally & the representative kept pausing then speaking as if they’re listening and told me to “call back for another person” it seems as if they were going on break, or leaving for the day & accidentally picked up a new client to speak to, absolutely rude. Next call around, the next representative hears me perfectly fine, I tell him the whole situation about the fuel savings fraud, he told me he would put my account & the other person’s account under investigation, I was also told that I would receive a call within 2-3 days about any updates, 2 weeks pass by, and I have yet to get any answers. I tried logging into my account yesterday & it just shows my alt ID, but no local deals, and does not allow me to do anything, once logged out I am not able to log back in, it will eventually time out and give me a generic message with the words “error”. My account information was changed without my consent & they have not done anything to respond so far. I have emails proof of the unauthorized account changes, but the only solution is to contact customer support if your information was changed by somebody but you, this isn’t a secure & easy way of getting your information back as the thief could of racked the rewards savings, and your information as well.

We buy the vpower for our bikes and have yet to see a change in the amount of rewards we receive. Like today we bought gas and were to get the 5 cents off but as usual we only got 3 cents. Also there was a special of if you bought so much if the vpower fillups you got a discount or something like that. We never saw a change in our rewards B Madrid

Best application for ⛽️ and RewardZone

Reward can’t not use on pump , Office staff don’t want help , never use this reward again

Every time the card shows the cent off put when I try to use at pump it always says no rewards available. So I stopped trying to use now just use different brand of gas.

I do get 5 cents off a gal but I thought I’d get points like I did from another brand of gas stations. I do see offers to activate but living in this small town 3rd world country lifestyle there isn’t a whole lot near this place to take advantage of.

I fill up almost daily, and use the rewards card often, but it would be nice to get an incentive of .10 off at every 5th fill up.

Garbage program. Pumps won’t take my Fuel Rewards Card so I can’t use my rewards. Customer Service won’t respond. Scam!!

They do give discount.. but... there’s plenty of other gas stores that sells gas for cheaper, without any discount!

I referee a friend who used the kids k to download the app. I never received the bonus points. Sent an email thru the all and never got a response. Pay at pump never works at the gas station but somehow manages to pull up at my house. Worthless

Awesome I will Definitely recommend it to my family and Friends

I just got 45 cents off per gallon!

Easy to us app. Simple, user friendly and efficient.

Despite repeated calls, fuel rewards has not updated higher savings status. 1st phone call two months ago. Advised to give it 5-7 days to update..... yeah....... two months and counting Don’t expect to ever save more than the very basic level as they seem to be incapable of updating or communicating back to customers

I can always count on Fuel Rewards for saving money as I travel scenic America.

I go one day, everything’s fine, the next day it tells me my card is no good, I’ve been so frustrated by it, I just quit going to Shell. I have cards for points off with 3 other cards, so I just leave & use one of the competitors, where my discounts ALWAYS work. I drive for Uber, & use 20 gallons a DAY, I don’t have time to be driving station to station, so I stick with the ones that have never let me down!

My Alt ID never works at the pump. Pretty useless.

Love the reward, easy to use. Need more shell stations on interstate 57 north. Very few stations. Only received 5 cents per gallon when I did find a shell station. Rewards are great. Showing I have a balance of 55 cents per gallon. Hope that’s right!! Hope to redeem it in mountain home ,AR. Good program. Would recommend to my friends😄

no card available

Works great. Easy to use.

It has given the discount a few times. The last several times I tried it, I get messages that tell me the card is not recognized.

Great app. Could get better by adding more retailers with discounts. Every 5 to 10 refills, discount 10 to 25cents. I only get 93 octane so I would be nice to get a better discount for my motorcycle fuel.

The best thing to happen, yes it start off at .5 but it do add up

I don’t understand why when I was using the nitro for my truck my points where building up but then I started using the original gas again on my car & it only takes off 5 cents EVERYTIME doesn’t matter how many times I load up gas it stays at 5 cents.

I try to use my fuel rewards with my alt ID and it says invalid, so if I cant use it, its not worth having.

Me encantan los descuentos que me dan..!!!