Cvs Pharmacy App Reviews

Tried to used the delivery option for prescriptions and the option disappeared when I refreshed the screen.... now only offers pick up? So used their Support and FAQ email for help but since one of the email drop down menus does not work ( the one where you have to pick store service or mail service) and you can’t select either so ergo you can’t ask for support This app was clearly not properly tested and the bugs pretty major

Cannot check out. Continuing to say your basket is empty when I clearly have 7 items in the cart. Very disappointed as this is an ongoing issue.

I was told my refills would be ready by 1 pm, I called and spoke to Robert @. 2p said app was wrong it would take a few more hours. I asked to please process it as soon as possible. Refills still not ready, very upsetting to be disregarded completely.

I have dealt with many companies and their rewards program. What I have not encountered is a company whose system does “not allow” their phone numbers to be removed or updated. How is this possible?!? Well, I ask myself this all the time I HAVE to purchase at one of your locations. It’s a chore HAVING to go to a CVS for me and my family. Every time we go to your cash register and are asked for our phone number; how is it possible that my cell phone number is attached to three accounts with different names and addresses. So, I’m instructed to call customer service. When I called customer service to remove my phone number from those accounts and to update my information on my rewards account they respond with “Our systems will not allow us to do this” !!!! WHAT??!! I’m baffled by this. However, CVS is closest and affordable, but it’s a chore going there to make any purchase because of this. Should you consider my trouble and are able to update my account and remove it from the other accounts; I’ll come back and write an updated review. A compromising customer.

Cvs coupon program is the most cumbersome system in retail... you have a card... YOU send us coupons and we have to load them on the card...Why aren’t t they just on the card?why do we have to scroll through all the coupons.....?????... what if I am in CVS AND JUST IMPULSE BUY SOMETHING ON SALE—-but it’s NOT loaded in my card....??? Why don’t you make the customer happy at the register and say “hey, that’s on sale this week”... You guys do a great job of p****** customers off.... so if that’s your goal, then you get 5 stars!!! Congrats! And now Ive takes the time to write a review and I must enter a nickname by which all are taken....

Does not work very well, freezes up and doesn’t load some options. Has potential but a long way away.

The best store for use the coupons and the employees are so friendly.

It doesn’t let you properly update information or add family members so what’s the point? Needs a lot of improvement!

I love this app and use it often I appreciate the fix for the Touch ID. However, I liked the older format of the prescription. The new format doesn’t tell me much about the medications and not user friendly. It’s very hard to find the list of medications, too.

Glendy

This is the worst app I have ever seen. I have tried three times in three weeks to download the hundred pictures for your photo special. It consistently gets hung up at about 90 pictures and will not go to hundred. This is especially frustrating since I have spent all the time choosing the pictures and I can’t recover them in anyway and each time I try to do it over it gets hung up. I called the store and they don’t know what to do.

The concept of this app “prescription pick up” is great, being implemented by pharmacy - is inconsistent. I would say eight out of 10 times I have attempted to use of this app it has had difficulty processing either on the pharmacy part or “freezing up” is the term referred to most.

App takes too long

I have a prescription that need to be archived, but app won’t let me do it. Also when I try to turn off the auto fill for the same prescription, the app won’t let me do it. I no longer take this dosage of the prescription. App indicates I need to call my pharmacy. I’ve been on hold with my local pharmacy listening to music for over 35 mins. When first answered they said there were five calls ahead of me......after 20 mins they came back and repeated the same thing that there were five calls ahead of me. They need help badly at this CVS. They never hardly answer the phone at the cvs pharmacy in Alabaster, AL store number 4867. Please forward this to whoever in corporate needs to know, and fix the app so I can archive and turn off the auto fill. So frustrating!!!

The CVS App has changed over the past months. Some of my medications are automatically enrolled in auto refill. They are billed to my insurance company without my authorization. I tried to turn off the automatic refill through the App and was unable to do so. I’m not sure why this is happening but it looks like I’m requesting refills on a medication when I am not. I wonder if request for refills are being sent to my provider without my approval as well. The only reason I knew about the medication being filled was a recorded message that my prescription order was ready for pickup.

Application is no good at all. Good for nothing. It never opens when i sign in. It says no internet connection. This application is a joke. It needs serious repairs.

Good store. Easy to shop.

I have continued to get prescription issues with this app. I wish the app did a better job than it does. It keeps on trying to refill old prescriptions and every time i call cvs or speak to my pharmacy they say they archived the old scripts and it never gets rid of old scripts on the app. I’m at a loss.

I hate how using rewards and coupons at CVS is so confusing and requires so much effort!!! I want to just swipe my app not send things to my card , send emails to my card, get cards in the mail!! A huge waste of my time! One swipe should be all it takes!!

Super fast and easy! Click, select, submit. I LOVE IT❣

I want to give 5 stars; however, your app is missing one crucial feature for CVS fanatics- an option to create a shopping list when looking at the weekly ad/circular.... Please create this option! Thanks!😉

App is always freezing and lagging

Slow as molasses with 100s of ads and extra stuff. Prescriptions don’t respond quickly. I tried prepay and the code emailed didn’t scan at the store. Had to give the clerk my phone so she could find it. Lame! I am going to Giant Eagle Pharmacy.

I can’t even get into my prescriptions when they send me a message where is Walgreens sent me a message and I can get right in and know which prescriptions they are now I’m locked out of my account very frustrated done

The iOS app & website are absolutely terrible! Neither functions properly. Though my personal info & rewards card number are in the system, neither recognizes me as a pharmacy customer. Neither one allows profile updates or prescription management. Certain links & menu options produce errors. Some pages completely disappear or lockup/crash. Update: To further the crappiness, in-store purchases have been discontinued.

Great store

I now have three extra care cards how do I combine them to the best one? My wife is different and we now have two red ones

It won’t allow me to add a person to manage to the RX. It’s stuck at step 2, rather irritating. And now says UNEXPECTED COMMUNICATION ERROR.

The app used to give you the option to pay directly after scanning the Extracare bar code at the register but it seems like CVS removed this feature. I thought this was super convenient and I’m baffled as to why they removed this feature?

Seems to be a trend of long lines at the pharmacy in afternoon. Today 10 people in line with one pharmacy tech working the counter. Others behind the counter but not taking any interest in waiting customers. Finally left.

You need to automatically send rewards to our card. We should not have to log in to send rewards to our card. I always go buy stuff and find out after I had rewards to send to my card but have no time to look every day and send to card

CVS is great, no one is arguing that here. This app however, is a piece of crap.

Skip this app. It no longer speeds up prescription pickup because the app payment feature fails more often then it works. The app worked better when it first came out than it does now. App used to be much better. However, since the pharmacy pay feature changed, it takes twice as long to pay for a prescription through the app if you waste your time trying to use it.

Excellent

If I try and change the time or date the app locks up. Very annoying for such an important app

I would like to see my rewards or $$spent

Very slow and doesn't let me add credit cards. Took forever to add a prescription.

Just awful. The worst slowest app that I have used in a long time. The best experience shopping that I have had in quite a while. I spent hours trying to purchase FSA discounts and found that I couldn’t ship. I kept receiving an error but no help in figuring out what item caused the error. I tried to fix it and every time having to reenter all of my shipping, billing, cc info, and fsa which was fun. I decided to finally give up and go to the store. I had part of my order ready because it was same day photo which I submitted Thursday. I knew it was ready because I had received at least 3 notices and a phone call. I went to the store and 2 young men read the same 5 packages on the shelf and told me that it wasn’t there. After 20 minutes of watching the 2 of them read the same 5 packages I decided to call customer care. Customer care could not find my information. She finally found it and wanted the order #. I explained I will verify but I am in the store on my phone can you just look this has been another 10 minutes? As she was about to tell me no I finally gave up and said forget it, disconnected and walked out. Cancel everything, refund and I will not be coming back there. Deidre O’Hara

This app is a piece of crap. I’ve never been able to use it for my prescriptions because it won’t accept my personal info OR my prescription number. I’ve tried multiple times over the course of a year, but every time it tells me there’s a problem with the info I copied directly off the prescription bottle.

Had to visit the minute clinic. I knew I could make an appt online. I signed into my app and it said that I could not schedule an appointment thinking they may have disabled that function. I get to cvs and see people are signed in online. So I went to the website and low and behold, you CAN make an appointment online!! This should be on your app! Update it!! Wasted a half hour waiting!!

With every update it become more difficult to navigate. It doesnt have to be difficult. I dont like the way expired refills come up automatically with a box to check. Not at all.

Gracias por tener personal tan agradable.

This app does the basics, but is clearly designed with the company’s interest as priority. It does what you need it to do, but it is not helpful in providing consumers with the information they may need beyond prescriptions and advertising their promotions.

Why can’t I add my CVS card to my Apple wallet. It’s too much of a hassle to find and open the app while I’m shopping when I can open my Apple wallet without unlocking my phone. This would be a super convenient feature.

What the hell?!?! Server has been down for 2 days I have deleted n reinstalled your app two times to no avail. Please correct your s**** up.

CVS app does not allow me to opt out of phone reminders - and I’m getting incessant calls several times a day to refill my prescription even though I do not yet need a refill. Intrusive, creepy. The app also will not let me turn off in-store alerts - the button stays green even though I’ve turned off location services and notifications on my phone. Seems I can’t quit ya, CVS. Grow up and serve customers rather than pushing unwanted services.

you used to be able to submit prescriptions that required physician renewal without any issues. now you always have to call because the app will refuse to submit anything if even one rx requires renewal. that’s on top of prescriptions being even more difficult to locate and renew now. if something requires renewal, viewing rx always tries to order and will not let you view anything else. but hey, I get more ads for stuff I don’t need so that’s an “improvement”, right?

Just awful

I absolutely love this app! Saves time and the extra bucks rewards on prescriptions are a plus!

Let’s see, it doesn’t keep track of passwords, prescription history, or much of anything else. The pre-pay function is useless; it indicates that a payment was taken, but the payment never shows at the pharmacy/store. Don’t waste your time on this app.

You have cluttered up a before seem less procedure to refill meds with too many layers of options. Clean it up please.

It is crazy to me that in 2018 CVS still does not allow one to add their ExtraCare card to the iOS wallet app like most other major retailers; let alone using location services and auto displaying on the lock screen. The need to find the app, open the app, re-sign into the app (pretty much every time, another major gripe), and then navigate around until you find the ExtraCare card display is unbelievably tedious for what is supposed to be a convenience store. The reason I prefer to use a large national chain is that I expect them to be better at things than a local one-off shop. In many ways cvs delivers on this deal, but their mobile app is not one of them.

I click on new prescription and won’t open scan app. To submit new prescription. Takes me back to App Store to download app.

Who in h*** decided to force the app to load ALL photos before being able to select it. Allow me to send the photo I want using my own photo library. I have 6000 photos on my iCloud. I don’t really want cvs to detect all 6000 to print just one photo.

Please have the pharmacy management call me at (786) 877-7013 when available regarding a prescription issue with the staff member named Melissa. I received a call from her this morning regarding a refill for my medicine and she has me completely confused in every way possible regarding a simple ongoing refill for Alprazolam from my physician at Premier Family Health. Thank you. Dr. David Zucker

I’m not impressed with the usage of web app inside a browser in this app. It is no more than a Mobile web page bookmark for me. Lousy interface, Slow loading speeds, and Crooked Design discourages me from continuing the usage of this app. For example the “Details” button is tiny and sits very close to the next button “History”. Several times my big thumb took me to History instead of Details even though I was thinking I was selecting “Details”. This is a common problem in all web page based apps. In my opinion, Mobile apps should be natively written to take advantage of GUI acceleration which in turn leads to better customer experience. Companies avoid native apps as its double the work to write apps for iOS and Android users. On the other hand, Web app can run for both iOS and Android with single code. I feel, if CVS is serious about its mobile strategy, then it should prioritize customer experience.

Love the app, but please give me the option of adding my CVS card to the wallet on my phone. Do you know how frustrating it is for me and people in line behind me waiting for the app to open and pulling up the card through the app? All can be fixed with the wallet option! Thanks

Buena genial

All I get are excuses, your Dr didn’t ..., emails tell me it’s time to refill, but the app wont let me. I’m constantly getting texts “ Do you want..,?, pick up ... by ... or it won’t be available. One pharmacist told me she was to busy with other people to assist me! I’m going to transfer all of my business to another pharmacy and believe me, I tell everyone how awful CVS is now, and their app. Example: first part of November my dr sent a refill over. CVS has not filled it even though I’ve selected it in a the app countless times. Tonight, I wanted to refill a prescription that has two refills on it and the app would not let me select it for refill, then said CVS would have to contact my doctor. I don’t have time for this round & round nonsense, pointless emails and demanding text messages!I work full time, have legitimate prescriptions for medical reasons, and all i have gotten for the last 4 months is poor service using the app and in person! I want to change the one star rating to multiple thumbs down which a truthful review I and will on different forums and by sharing my opinion with anyone that mentions pharmacy or pharmacy related topics!

This app is good but it is too slow and you have to refresh it a lot

The app NEVER displays any of my prescriptions or my family’s prescriptions. I can’t order refills, see what’s ready or even view what we have for active scripts. I love my pharmacy team but the app is horrible! Very disappointed.

So much easier to use than a lot of other apps and I like that I can get digital receipts now too so no more clutter in the drawer.

I love the continuous updates, and use the app quite frequently especially to load coupons on my Extracare card. CVS recently started accepting Apple Pay, and now allows the CVS Caremark insurance card to Apple wallet. So why not have an option to load the ExtraCare card to Apple wallet as well? It would super convenient for everyone!

The app is ok. Locating a store is more frustrating than it used to be and is not easy viewable. There should be another way to view this other than having to horizontally scroll as that’s not the first thing that comes to mind when I’m trying to determine where this info is located. The pharmacy part of the app needs a little work. When I’m waiting on a script, I do like the expected timeframe for when it will be ready, but it’s not up to me to select a time that is convenient for me unless I’m renewing a script already on file. The worst part is when trying to view the timeframe in the app when I’ve dropped off a script!! It gets cut off and all I can see is “the expected time to pick up is...” For whatever reason, the time listed is not displayed. So, this results in me having to call the pharmacy to confirm. Hopefully, this will be fixed in another update. Also, being able to chat with my pharmacy without calling would be awesome, though I’m sure, that’s probably a stretch!

I’m trying to pay my prescription online so I can go into the store and pick-up the medication but it won’t let me. I have tried several times but to no avail.

I received amazing service at Store #10867 1680 Duke St Alexandria Va. by pharmacist Omid on 12/19/18. He went above and beyond to ensure that my prescriptions were filled properly on the evening following my neurological surgery.

At the year end (now) the app tells the user to refill the drug. So, I do. I get the confirmed msg from CVS, I go to the Pharmacy after the time indicated in the msg but the Pharmacy refuses to fill up??

Why was CVS Pay removed. The express checkout - works after a 10 minute delay. So far I’ve donated the cost of 2 scripts to CVS. I am considering removing the App

If the design goal for this app was to make me want to switch pharmacies, mission accomplished! It’s very confusing, pharmacy orders don’t go through, etc.

This app is all about the sales. It pointless to try to use it for the pharmacy unless they have something to sale you. Then it works every time.

See above

My family has about 50 RX’s we need filled every month. We are seriously looking to change pharmacy due to the poor quality of the app. The great people who work at store#0020 are the only reason I stay. Here are the problems with the app 1. The app takes FOREVER to load. Sometimes it just buffers and never loads 2. When it does load it usually freezes. Therefore anything I have selected for refill is lost. I need to wait and then problem#1 happens. 3. I love Ready fill where refills are automatically filled at the appropriate time. HOWEVER when the authorized #of refills expires there is no means of alert to me. It just falls off Ready Fill. I can not order a refill pending dr call from the app (when I can log on). I must then retrieve the bottle and make a telephone call to the pharmacy or the automated line. This is backwards and not conducive to my needs as a customer. My husband is very ill and unable to drive. He is a medically retired police officer with a broken back among many other health problems. My daughter has autism, an autoimmune disorder and a benign brain tumor. She also has a intellectual disability and can not drive. I have health problems too but it spite of this I am the house caregiver to two people who need much care. I really need an app that makes my life easier. Not one that frustrates me. Please take not as I am sure there are more customers who are just as frustrated.

CVS app for pharmacy purposes is completely useless. Constantly get error messages. 👎🏻

Still room for improvement, Rx pickup is still slow. Prepay pickup missing. I recv’d 5 texts message to put refill reminder on my calendar....stop!

I am so pleased with the CVS on Mansfield Highway pharmacy. The entire staff is always helpful, professional and friendly.

I sign up for something, it says next to step 2 and it's blank and won't let me click continue or cancel. There's ZERO history of my meds and prices. What the heck is wrong with this app?

This app has to many moving parts and is hard to understand... I always have difficulty checking out at the pharmacy counter. I just want go into the store and get my stuff without having to sort through a bombardment of coupons and app button pushing... the 3 foot + long receipts are also a turn off to wanting to make a return trip back to the store just to buy more stuff using the discount... bottom line... this app and the in store shopping experience is just to confusing and is a hassle to get the product discounts...

It’s very difficult to navigate the extra rewards center now with the upgrade. I’m disappointed the pictures are gone. This helps the user know what they are looking at faster. Its not worth it now plus it freezes more as well

I love the app. It helps me keep up with my prescriptions and refills. I also love the coupons and being able to see my crt’s. I use the app to plan my shopping trips.

The app was really never good, but it sure was convenient. Now it’s a mess. If I could only leave 0stars. I’ve deleted the app and blocked CVSs phone number. Back to calling in refills until I switch pharmacies

For as long as I’ve had the CVS app (about 4yrs) it has never been that great. The interface is extremely laggy and has been for years, the app shuts down on its own at times, the “check other stores” feature is horrendous among other issues. I can’t understand how this app gets a majority good rating when it has so many issues. Please up your game on your app CVS! It’s going on 2019, there is no reason someone should have to deal with the issues the app is having.

Try to scan an Rx refill after selecting the store on the label. It says it must be refilled at the same store!!! Did you QA this update at all??? Also, scanning now doesn’t work at all and you can’t refill from the due for refill screen if you need a doctor renewal. You can refill if you manually type in the numbers including the store number that you also select below the fields. Nice and very inconsistent all around. Horrible UI and QA. I’d rate less than zero if I could.

Ahorrar en los productos que necesito 🤗

Hasn’t let me use CVS the last 2 times, won’t let me fix it on the app

App on my phone and it works great, most of the time. My biggest issue is that my rewards for 10 prescription has been stuck on “4 more needed for reward” for months and I have filled many, many prescriptions since. No one seems to be able to tell me why

Been trying to develop photos. Keeps shutting down. Wicked aggravating. Went in store and tones of issues there too. I don’t understand what the issue is with the photos but I’m not happy! Guess I’ll try somewhere else.

It was too technical I guess to be able to add my prescriptions to my account.. lack of talent on whoever wrote the program!

Slow as molasses with 100s of ads and extra stuff. Prescriptions don’t respond quickly. I tried prepay and the code emailed didn’t scan at the store. Had to give the clerk my phone so she could find it. Lame! I am going to Giant Eagle Pharmacy.

Snowbirds order lots of prescriptions and need aa automatic or easily navigated way to switch stores!

I’ve been short meds, nothings ever ready, and pharmacist has a g** complex she won’t fill it if she doesn’t feel she needs to . Igot approval from dr, and I’m sure company it was ok to fill and she made up 10s away from what cvs posted as a 17 day supply. It wrong

Constantly blanking filled out fields and reloading. Crap

I have never been so frustrated. I tried printing photos with this app and it would not print 5 out of 7 pictures. It is not user friendly.

I ordered 51 photos with the app of 29 images. My local CVS only received the request for 29 photos and the remaining phots I ordered are blank. So I paid for 51 photos and only got 29...

I have tried repeatedly — from several points in Beaumont TX; App still won’t load! Even had a youngish customer & a youngish clerk try. Both said everything looks right, but it just won’t load. About 4% loaded 30 minutes ago & it still looks like it’s loading but it won’t. I bought $150 of non-pharmecutical/front-of-the-store items. Could have used the discounts, rewards, etc.! Extremely frustrating! (But I got some things I really needed & encountered a few more of Beaumont’s nice, thoughtful people. They’re all over the place here!!!)

Slow to load, aborts easily needs major help. For such a large company you would think they could find better programmers.

Don’t get this app to upload and print your photos. If you read the End License User Agreement (ELUA), you give CVS all rights to your photos to use how they want and to distribute them to whom ever CVS wants for their use with no payment to you. Further, you get no control over your own photos. Sorry CVS, but I will never print another photo with you - on line or in your store.

Can’t add new Rx, inconsistently displays the other. A nightmare.

I’m a senior shopper and don’t particularly embrace all the new gadgetry. But the CVS app is straight forward and has icons big enough my fingers can hit successfully.

Very easy to use. Very user-friendly. Thank You for making such a nice app!

I appreciate the CVS app and the potential convenience of ordering from home. I’m frustrated at maneuvering between windows and combining orders, such as Rx and nonRx in one basket for pickup or delivery.

Tracey and mike were the best team of pharmacists you ever had at alexbell store. I have been going there for over twenty years. I have never had a problem in all those years until now. If you ever move tracy i will find where they are. They both knew their customers and knew what they needed. I have a cvs within one mile of me but choose to drive there because they knew what they were doing and knew there customers. I have had many problems there now but none from tracy. Bring mike back with her, you are losing customers!

It has work 1 Time out of 5 times used.it gets extremely embarrassing legendary your holding up the line of people behind me... another thing it seems that there are less people to ring u out it could be that u don’t have as many employees do to the fact they had a pay increase I’m just one person on the fence about thinking of going to Walgreens.

Great look and feel! 👍

CVS on Treat Blvd in Concord has an amazing staff. They greet you as you arrive and assist in locating an item you can’t find. Very professional and friendly staff,even when their floor tiles were being replaced!

I have had RA for over thirty years and have had lots of surgeries and have needed lots of medicine over the years and our CVS has been wonderful taking care of my medicinal needs plus they've been so kind and efficient . Thank you Chester Blvd CVS.

I love it so easy to use

This app makes it super easy to access the weekly deals and save some serious bucks!

Good

The app in general is just Ok. The frustrating aspect is having to get all the different deals to my phone by clicking on that little red barcode. It should be just automatic or work some other way.

I have an Ipad with a keyboard. Where is the landscape capability? Frustrating as hell! Deleting until you figure it out.

Most of the coupons are for things I won’t ever buy. I only send the ones I want to my card but yet in store it still prints the rest of them...what a waste of paper. And half the time it doesn’t apply my coupons when I’m checking out.

The app will not remove “auto fill” from a med, therefore, CVS Red Oak TX returned my med to the shelf. The app showed 4 meds were filled, so I drove to the store and they were not filled. One med was $20+ at the local competitor as opposed to $80+ at CVS Red Oak TX.

me encanta

The last update broken on 9.3.5, iPhone 4 Hangs on payment. Worked on previous version Contacting app support is impossible.

I’ve tried to create hardcover photo books multiple times but to no avail. I’ve uploaded photos on a couple different occasions only to find the photos aren’t loaded to my project when I go to rearrange them in the book. I tried to contact customer service about the issue but when I click on the “email us” button, it doesn’t work. It appears as though there are many technological issues with their app and online photo ordering. I’ve ordered multiple times from Walgreens with absolutely no problems. I think I’ll just stick to them.

I use iPhone 4s version 9.3.5. Previous two updates rendered app useless. This March 16th update became the remedy. We are now back on track. Thanks again. 12/04/2018 - for my iPad 2 mini IOS 12.1 - yesterday’s update won’t load even when I delete app and reinstall. Help >> >> Update 8:54 ET same day it finally did load updated app and it works. Seems to me now, delay/slow load was due to use of VPN. It continues to work with my iPhone 4s IOS 9.3.5 although it’s a bit nervous and jerky.

Nice app. I love it.

I need to call the pharmacy. I can’t find a number on the site anywhere.

The pharmacist at CVS on Moon Rd in Columbus GA. Is inconsiderate, incapable of comprehending prescriptions phoned in by physicians and extremely rude. She has no intention of correcting her mistake even though she knows she filled it incorrectly! I will never use this pharmacy again. There are many other pharmacies close by, so I won’t be inconvenienced by changing. Since I have 9 plus RXs there not including my husband’s RXs, we will inform our neighbors, family (who started using this pharmacy on our referral) & others we know, how this lady pharmacist treated me & her disrespect by not correcting her mistake to make my insulin last for the whole month & cause me to make another co payment within the month plus having my doctor to call back to another pharmacy with another prescription to make it thru the month of December. CVS, you don’t need pharmacist like this woman...she’s incompetent & rude! My doctor specifically prescribed enough insulin, 2 boxes, to completely take me through December, 2018.

CVS app is great and easy to navigate but PLEASE DO NOT USE MINUTE CLINIC if you guys want to get a quick help! They have no clue on what they are doing and when you call them customer service will transfer you to every single department they have until you lose your mind!

Did the online dr visit. It was great and it was only 10 more dollars than my copayment and i didn’t have to waist a day in the dr. I paid $59 and I’m going to pick up my prescription today..

Coupons don’t add faster than online cvs

Everytime I try to login this app I get an error message that says the server is down. I have yet to login and use the app.

One of my fave stores,

Makes saving and picking up scripts fast and easy.

The prepay is suppose to make things faster for you, instead it sent me on a 2 hour run around because it paid at the wrong store. Then I’m told I have to pay again when I go to the store that I already paid at because it was transferred back to my normal location. Then told I have to wait up to 15 days for a refund!!

Dr. Stuart Kalmus Lots of marketing, major flaws. No link to prepay a batch of Rx’s at one time. No option to have Rx’s automatically charged to particular credit card. Occasionally I will get a random link to prepay a single Rx. Just trying to speed up transaction time which is slow in person or drive through. CVS hasn’t maintained second drive through lane to further slow things down. Seems CVS overriding goal is to get you to the store as frequently as possible. Frustrating wasting time and fighting inefficiency.

I use the pharmacy part the most. I like the pick up feature were you can pay and then everything ready. Although it does have it's clinches when picking up at the CVS in Target. I'm so frustrated with this app, it is so inconsistent it drives me nuts. Now it has decided to only show my one medication that is a specialty Med and cannot even be refilled by using this part of the app. I have to always put in the past 12 months in order for it to show my current medication list. I can't get my email changed because I have called on this matter 3 times but I never receive the paperwork in the mail. I don't get my rewards for every 10 scripts that is aggravating, too. If I didn't have to use this pharmacy I would probably switch.

I’ve saved a ton, love CVs, they always send me coupons based on what I buy, their rewards system is by far the best of all the pharmacies!!! Love them, keep up the awesome job

The app would be great if their was a option to search coupons by name.

I got this app to make it easier to transfer and pick up prescriptions. While I have been able to pay for prescriptions before arriving, the transfer feature on this app is unusable. It doesn’t show the prescription I want as an option (it should be available—it’s not one that I have been unable to transfer by phone), and when I fill out the transfer by label form, it just freezes and won’t let me get past that point. I wish companies would test apps more thoroughly before releasing.

This app is worthless. Every time I try to login I get the message, “Oops! Server unavailable.” CVS is aware of this but does nothing to fix the problem.

Love the app and I love the store, too! Love extra bucks and the people who work at my local CVS at Charleston and Durango in Las Vegas, NV. :)

They wiped off my extra buck before it got expired. Which I think is unfair .

A great staff- both the store and Pharmacy! All are friendly and helpful!

The app is very slow, response time takes much longer then it should. Basic features are lacking specifically, the ability to pay from the app for prescriptions. I've been told numerous times by the pharmacy to pay from the app yet there isn't an option to do so.

I use this CVS app to refill prescriptions. The app works very well for that and I like the convenience of touch-id login and refill history. I would rank it higher if the following issues are addressed: (1) the app is much slower than other apps I use on my iPhone - every time I click on a function I have to wait several seconds before any changes happen on the screen; (2) The home screen is a bit too cluttered. Usability would be much better if the important functions are more prominent. I (and I suspect others) use the app mostly for ordering refills, checking order status, and reviewing refill history.

I’m really not happy because I got all 10 prescriptions and never gave me my free 5 bucks on my account yet it’s been way over a month ago

It is sheer madness and utter lunacy for CVS to bombard their ExtraCare card holders with an onslaught of coupons and promotional items ranging from a myriad of formats via: USPS postal mail, emails, CVS app and the long swath of same on printed store receipt - ALL of which, for the CVS loyalty customer to obtain in-store promotional items, manufacturers’ coupons, ExtraCare points which have been earned/converted into “free bucks,” etc. YOUR EXTRACARE ACOUNT CUSTOMERS, OF COURSE, WANT TO SAVE MONEY AND YET, WE ALSO DESPERATELY WANT TO PRESERVE OUR OWN SANITY!!! CVS PLEASE CEASE THE MADNESS THAT YOU HAVE CREATED. PLEASE STRONGLY CONSIDER AUTOMATICALLY UPLOADING ANY/ALL DISCOUNTS OFFERED, INCLUDING ANY/ALL EXTRABUCKS THAT HAVE BEEN ACCRUED AS EARNINGS, TO YOUR EXTRACARE CARD & APP HOLDER’s ACCOUNTS!!!! Thank You

Deleted my entire photo book order after I spent an hour or so on it because the app couldn’t support the order or some s***** explanation. Guess I can’t take advantage of the 50% off app orders promotion! CVS technology is an absolute joke.

Bravo!

The concept of this app “prescription pick up” is great, being implemented by pharmacy - is inconsistent. I would say eight out of 10 times I have attempted to use of this app it has had difficulty processing either on the pharmacy part or “freezing up” is the term referred to most.

Love this app and the savings!

I don’t typically write reviews on apps but every app should be as easy as this CVS app. Easy navigation. 👍🏻

The CVS app is slow, unresponsive and full of useless clutter that is designed solely to advertise. Any benefit of registration is obscured by its cumbersome nature.

I love this app and I love all the features that are available but it seems like whenever I want to scan an item in store there is always an error message and or the product is never recognized. It’s very frustrating. Other than that I have no complaints.

Unreliable- CVS pay doesn’t work consistently, and no way to invoke -i.e. no CVS Pay button, so unless it automatically comes up (about 1/2 the time)...doesn’t work. Cashiers clueless on it-typical response “it should work.”

Cvs pharmacy in Richland,ms has the worst service I’ve got hung up on twice because they don’t want to help you need to find another pharmacy!!!

This app has been great. I’ve used it for at least 3 years now. However, now that they want you to use the prepay option for prescriptions, the CVS pay no longer works at the store. This is a problem for those of us who prefer to pay when we pick up our prescription. What if there is a discrepancy in the payment amount? I’ve had that before. One should be able to use CVS pay at the store and not just before you pick up the prescription. I’ll change my rating when this problem gets addressed because I’ve loved the app otherwise. Especially for adding deals to the card. I do wish there was an option to add all the deals to your card at once instead of having to add each individually.

Not sure what you’ve done but it appears that I can’t order refills when secretly my refill order actually went through but to the wrong location. I give up. Will just call and order I suppose. Hope it gets fixed soon. And one more thing, the message that I get telling me my unordered order is ready for pick up says that it’s ‘prepaid’. Not sure what that’s all about.

Your app and the various cvs pieces that you have to link is literally a joke. Having to link various applications is poor customer service. Extra care link, pharmacy link, etc.

Hey! Get the payment screen working again. Again today; not working for payment at the Pharm!!!!!!!!!!

I’ve updated the CVS app and I do not see CVS PAY anywhere... please advise.

I have been using cvs on and off for years til I started just filling all my prescriptions at Walgreens. I will admit, it was a lot to do with their greeting cards as well as the store. The Walgreens on Vermont and 6th is so much better than Pico-Robertson especially their staff and pharmacy and their crazy rules that no other pharmacy has or have even heard of By fluke one day I was driving back to work from a drs appointment and there was a huge CVS on Doheny and Wilshire I decided to go there instead just bc it was easier and I had planned on just dropping off my prescription and coming back later to pick them up when I heard the pharmacist say, they will be ready in 5 min if u want to wait. He knew I was new to the store so prob just wanted to impress me but that’s not the case Now I have had all my meds transferred from Walgreens to CVS and on top of it, every other time I go to pick up my meds or vitamins etc, I get $5 rewards to spend on anything in the store. It’s so cool how it works just to get medication I acquire enough points to get the $5 rewards. And the best part about this cvs is that it’s huge, the staff is so friendly, their bathrooms are super clean and it’s easy access and they all know my name What a great feeling when you go into a store and the people who work there actually greet you and make you feel very comfortable- definitely not at Walgreens would such treatment occur. So I m sticking with CVS and will never go back to Walgreens esp the Pico-Robertson location as they are simply rude, arrogant (the pharmacists that is)

So I was making the cvs account and I noticed the security questions are very personal questions. Like “what’s your ssn” and “what’s my 4 digit pin code”. For one I don’t think that those are very good questions because if someone were to say hack my account they’d have those right in their pocket. I don’t know if I should even trust the app now...

The app is all you can need although I’d love to see a dark/night mode on the app. The white balance is sometimes strenuous to my eyes.

Between locked screens and directions to nothing thus site is useless unless they need to call an excessive amount about picking up your prescription.

It takes 20 times as long as it needs to for me to get my prescription filled

Like the app. Has a lot of info and deals. It’s definitely convenient to look into before going to the store.

I’m an employee and I like the new layout!

Very Generous with the rewards and promotions

I thought I’d try the express barcode thing in order to save time. The drive thru had four cars waiting so I parked and went inside. Having set up my credit card and paid in advance I thought this should be quick. I was second in line. No one behind me. I showed the girl my barcode which she scanned. She said the computer wasn’t working correctly. She found my 2 prescriptions and wanted me to pay for them. I had already paid so she called the Pharmacy manager over. I showed him that I had paid. He rang it up paid and told the pharmacy girl that the till would be short and they would have to right a note. As I turned to leave there were 5 people waiting in line. Not too quick. Maybe CVS should worry more about making sure their systems work correctly rather than buying multi billion dollar companies like Aetna. Hopefully this app will start working better so less waiting in line.

When paying with the app the poor pharmacy workers can not complete the transaction at the register. This leads to the opposite of “Express Lane”. Also you still have to wait in line with the other non-app users which leaves using the app nearly useless. Need to fix how the store employees handle app users quickly or app will fail fast. No benefit other than to CVS when using this app at the moment. But A+ for effort and getting it out there it will get better and has but gotta do it quick in store.

This APP is horrible unable to create an account

I have tried three times to upload photos to print in store. Each time, while uploading, app closed and my photos were lost. I then had to select photos again. Still no upload.....Complete waste of time!!

Runs a bit slow

I’m constantly having to reset my password, no matter how many times I double and triple check and write down the password, this app never lets me keep one password and always makes in invalid. Very frustrating. And I constantly have to request multiple reset links because they never send the first one.

I was looking through your app to find some holiday decor we decorate for both Christmas & Hanukkah in our home.When searching through you your app & website I noticed you offered & displayed decor for Christmas only. I figured must be a mistake so when I typed Hanukkah into the search bar & the result “nothing can be found on Hanukkah” I was highly disappointed. CVS is supposed to be a “family” store/pharmacy but this is a little discriminative to my family I hope CVS changes this Asap ....

Always issue when trying to engage

1) Still can't open the app to look at saved coupons & go to another app where I keep a list for shopping without your app going back to home screen 👎🏻 if I left the app open it should stay where I was. 2) Don't like that you removed images from coupons 👎🏻 Sometimes you don't know what a coupon is for, haven't purchased a brand before, etc and having the images helped. Put them back.

Absolutely love this app! Takes care of all my medical needs.

Amo cvs

The new pharmacist and new workers are so different and rude so my husband and I have decided to move our prescriptions to Walgreens! We have been using CVS for many years and now the new people are so different and rude that we have no reason to keep them as our pharmacy. We miss the kind loving people that treated you like family!

The App. Is great however the person that rang us up really needs some training she was very rude my husband is a little hard of hearing she never opened the window talking to my husband through the window she was irritated that he didn’t understand what she was saying.I received a text saying his 2 medicines would be ready by Thursday so we went today which is Sunday she had one prescription for him this is the first time we have been treated this way she really need to be train on how to deal with the public.I am so glad I was able to switch to a different pharmacy however with his insurance says we have to get his prescription from CVS. This was STR# 1488 cshr#0000032 reg#09

This store is fabulous!!

This app never works. I have entered my correct password over and over and it will not let me view my prescriptions. Forget the reset link that doesn’t work either.

I had a 25% off coupon for “personal care” I purchased deodorant, shaving cream and blades, shampoo..I did not receive my discount. Yet on your app under personal care I find deodorant, shaving needs What’s up ??? I should have received my discount. This is not the first this has happened!! I’m disgusted

If I could give the app zero stars I absolutely would. I had ordered products on 11/30/18 and 11 days later they have not shipped. I have called 3 times and have gotten no support to either get the products or to even refund my money. Avoid this app and this company’s online service or be surely disappointed.

When I log out of one account and log into another, the information (such as card number) from the other account is still showing. Im trying to find out what email and number I have hooked up to my mother card and it keeps showing me my card and information even though I logged out of my account. Please fix. Very aggravating

The new update freezes. It kicked my prescriptions out of automatic refills. Not responsive.

I like using the app to quickly check my prescription status or refill or when I get my notifications as well as to see what deals I can get on products and all my extra bucks are cool.

Excelente farmacia

Pick & plan all items needed. ...

Good

Always great to have deals and prescriptions in hand when needed. 10/10. Thank you!

Very salesy app pushes products up front. hard to navigate for simple functions like refills. Changing date to refill wouldn’t work. I do many online apps and this is one of the least intuitive

I find this app extremely helpful and easy to use.

I’ve had tons of problems with my card and applying coupons. After numerous phone calls and assistance at several cvs stores I’ve about given up. My goal: coupons that apply to what I buy. For example: I have yet to receive a pet related coupon and I buy all my pet supplies at cvs. I wanted to switch my coupons to email/ because those paper coupons were long, most items did not apply to my purchase patterns and they would clutter up my car. The machine at cvs says my email isn’t valid..... My email is fine everywhere else but cvs. I’ve considered getting a second card..... not sure how to do that. Imagine- all this inconvenience just to be able to use coupons. 🤪 My goal...... To be able to use coupons at cvs.

Love the people an the sales. It’s one of my favorite stores

I love shopping on CVS Best quality great service and unbeatable price!

The app is so slow

When I first began using this app several years ago, I loved it because it helped to make my experience as a CVS pharmacy customer, easier. I could easily log in and quickly view my prescriptions, Rx info, status etc. Now the app is so slow and glitchy. Navigating the app/pharmacy section is arduous and sometimes pages won’t load properly at all. I use that app on my iphone and ipad. My OS is updated. App is updated. Wifi connection and phone’s 4G LTE is great. What gives?

You load the coupons on the app and they never work when you checkout. I’ve given up shopping at CVS.

Can see all prescription info - saves me sooo much time and confusion

I love CVS & the app makes it easier for me to use coupons to get the best deals.this is the best

I only have this app because of the pharmacy and find it frustrating to w*** through all of the promotional things. The app is not intuitive and difficult to use. I often get stuck on menus with no way out other than to close the app and start over.

Very frustrating experience and am considering leaving CVS overall

The app and online account needs to provide access to receipts. All of the other sensitive data is already visible so there is no additional privacy security risk with making the receipts available. The receipt with pick up date have the required information for FSA reimbursement and tax reporting. The date filled have no benefit for these purposes.

They’re accommodating, helpful and excellent!!

Very easy to use and fast too.

Foothill and Euclid Upland Ca the floor around the pharmacy the floors are bad trash everywhere empty bottle magazines paper trash management should see this and clean it it should never look that bad

Happy with the app but over the last two months paying for medication in app has failed to pay. What is the point of having a payment option for medication if we cannot use it.

Please just tell me what medicine is ready for pick up, instead of having me guessing. Please don’t say it’s a privacy issue, it’s my account.

I was hoping with every update it’d get better for more than a year now. It’s seriously the most terrible app I’ve ever used in my life and the developer should be ashamed. Especially since the poor overworked employees that are paid nothing get extra phone calls when trying to refill prescriptions. Fix it.

Setting a reminder on the app to notify you when to take your pill is fine, but when you try to select a specific medication from your RX, the app will say “internet connection lost” and kick me out of the screen, leaving me unable to select which medication I need to take at a particular time. Pretty annoying. I will fix my rating back to 5 stars once this issue is resolved.

This has the worst user interface any store app and ivory it. It take her for the different sections to load we’re Garlist if I am on Wi-Fi or using my data. The only reason I’m giving it any stars is because I no longer get a 20 foot long receipt every time I go to CVS because all of the coupons I guess or going right to my phone, other than that it’s awful

I get calls from cvs and nothing is said.

Need a send all to card button and stop this craziness of looking through hundreds of individual coupons.

I was at cvs earlier today buying makeup because I happened to have a coupon for it from last time I was there. I didn’t receive a receipt for my purchase and asked about it. The manager finally, (after waiting what seems like forever but probably only five minutes) brought me a piece of paper with the items I had bought. But not a receipt with all the coupons. I wish instead of having the physical coupons, they would automatically put it on your card to use when you get a chance. It’s irritating to have them print out a huge amount of coupons only to get stuffed in your wallet, or not receive them at all.

I love my CVS in Poolesville MD 20837!! I love the sales and coupons (the CVS app) is the best !!! Employees both on floor and Pharmacy are always great !! Very helpful! And the store is always clean and out together!

Love my CVS🤗

This is a great app, easy to navigate with lots of deals.

So yesterday was my first time ever placing an order on the CVS app for my phone. It worked well and went very smoothly. Not only did I save 18 bucks on my order, the shipping was FREE and I got EVERYTHING in my order in a little over 24 hours. Now that’s what you call great service! Super impressed. I will continue to use this awesome service. THANKS GUYS!!

I use this app to pick up prescriptions but every time it gets stuck between the scanned barcode and signature steps, the processing circle stops moving, and they end up having to go through the typical pickup steps anyway. Would be a great time-saver if it worked properly.

Not user friendly at all App never recognizes me when I sign in Very frustrating

I have been a long time customer of your CVS & the pharmacy. Simon & I have gotten to know each over the years & he has been absolutely amazing, he always goes above & beyond. Yesterday, Saturday the 5th he was not available to help me. So I asked for the pharmacist in charge. I spoke to a lady named Yen. I told her the situation I was in because of my PCP, but I asked Yen for her help, she said she would do her best & about 5 min later I got a text saying my prescription was ready. My friend had to pick it up for me, because I just got out of the hospital. Even tho it was only 6 pills, it was enough to get me through until I can get the full refill. I am truly grateful to Yen for helping me yesterday. She helped me get what I needed & fast. She understood my frustration with my PCP & that is was not her fault but took control of things & got it done!! I am very grateful to anyone who works with the public & goes above & beyond, it truly makes a difference & I didn’t want this to go unnoticed!! Thank you all for all that you do in the pharmacy & in the store. The cashiers are always so beyond friendly & helpful. I don’t know her name but had dark hair and then blonder in the front around her face. She helped me when I was in a rush to print pictures last min for a Xmas dinner. She also went above and beyond. Thank you all. Tiffany Sidoti.

Ojitos16

Good

Kiki is amazing at cvs!!!

I will try accessing different points on the app but it will either freeze, reach an error, or not recognize any actions. I have reinstalled the app multiple times with no success.

Store attendants have no way of receiving pictures via email and you can not connect via WiFi; therefore, you are at the mercy of the app for which pictures it will allow. After direct connect with my iPhone, I could not find or print the ONLY ONE picture I needed (download it in multiple formats, and sizes. I also had it delivered in multiple ways according to the attendant.) It is my own personal headshot taken on a personal camera. This is c*** because it only allows 1 option and that option is filtered by big brother; apple or CVS, either way... we live in a world of technological advancement that should not present problems when there are so many simple solutions available.

Very helpful i am so happy

The prescription portion of this app is extremely buggy and unreliable on my iPhone Xs. I have given up on trying to use it for refills.

Amazing love it.

CVS has the best reward program with timely coupons, frequent cash back coupons, and more.

It's bloated, buggy, and slow. Stop trying to force me to use CVS payments and to refill Rx every time I navigate anywhere. Also the top banner hides content. Has anyone even tested this app? What a disaster. I get angry every time I use it, but it's still better than calling. This is the first app review I've ever done but I hate this app so much I had to warn others.

If you try to email CVS from the app, it sends you to a page with a view of what your email would look like, but no prompt or way to actually send the email. Frustrating. Other than that, I love the app.

Me gusta esta app porque tiene buenos cupones para ahorrarse y los puedes combinar con cupones de periódico es muy fácil para usar .

Love the app! Works smoothly and easily! I bought items with a $10 EXTRA BUCKS REWARDS. The $10 reward showed up on my app before I walked out of the store.

Maybe it the data connection at my CVS, but the app rarely successfully completes the prescription pickup process. The app should be more robust.

I save so much money using the coupons and deals by loading them to my card- love it!

What was once clear and easy in this app (a year or more ago), is now ruined. My most expensive prescription is now chosen for refill by default. Prescriptions that were set up to be “in sync” stayed that way for all of about one month. (It would be helpful if, when one or more of the synched prescriptions is out of refills, the app would send a reminder to contact my doctor, BEFORE the next synch refill date. On the other hand, CVS makes a pest of itself contacting me about prescriptions that have just been filled, reminding me that I can contact them when I’m ready for my next refill. But, a refill order that requires contacting the doctor has been submitted twice, not filled, and then just disappears from the app, and from their universe, without any notification from CVS. Ready to change pharmacies and delete this useless app.

Great app works amazingly! Very fast and easy to pull up in store !

Received text that three (3) scripts were ready to be picked up & 1218 and at 1230 was told only two were for pick up and others were in process. FILLED is ready for pick-up, NOT in process. So I have to wait, unexpectedly. Ricky Biggs

The process for logging on didn’t work or creating a new account. Worthless. As well as their coupons. Sun moon and stars have to be aligned

This app is the most frustrating thing ever and so is cvs 😡😡😡😡😡😡😡😡😡

This app has all the features that you’d want from your pharmacy application. Prescription management is thorough. Management of your extracare card and digital coupons doesn’t lack in features. Online store is easy to search, find relevant coupons, save for later, order. Theoretically, this app can completely replace the need to use their site, so you should be able to manage everything through your phone should you choose to. HOWEVER IN PRACTICE, this application is incredibly slow, unreasonably so (one has to wonder about the actual programming and code), other pharmacy apps (ie Walgreen’s) do not have this problem for the same features, so the fault is clearly with the programmers/designers of this specific app. What could otherwise be a fantastic app is made an exercise in frustration. (I have the new iPhone, so any slowdown isn’t on my end, besides which other pharmacy apps don’t have this problem - I really do wish that CVS could take some cues from the Walgreens app in terms of speed and lack of crashes and frustration.) But it does tend to be slow. I have an iPhone 6 (yes, I know it’s an older version) but my other apps that are equivalent to this - Walgreens for instance- do not have any lag time. I like the convenience of being able to manage and in some instances fill prescriptions with my smartphone.

Completely useless, this is the worst app I’ve ever used , not once has it helped me refill my prescriptions

Can’t find a way to cancel account

Unable to link RX inside the app and no ability for support staff to help

Didn't update my pharmacy for refills. I've had to call multiple times to switch to a new CVS after moving. Thinking of finding a new pharmacy now.

No contact support No verification of email sent Like CVS all talk no service