Bed Bath Beyond App Reviews

I'm so confused.... on every product since the last update the add to cart button is totally gone!

So the cashier scanned my 20% offer coupon & it still stays on my phone no matter if I signed in or out. Had the cashier scan the same 20% coupon 3x & it’s still on my phone. I don’t know if it’s the app on my phone that’s not updated but I know that the bed bath & beyond app does update. Never had a problem like this before since I have the oldest iPhone version like a 5s. Guess I should’ve called bed bath & beyond customer service to assist me with it.

The app needs works. Ever time I try to sign in, it won’t let me. The sign in button seems to be inactive. Even though I’ve deleted the app and restarted my phone it still doesn’t work. Which is a total inconvenience.

Cons: The biggest con and irritation of this app which actually hinders me from using it—and now that I’m actually thinking about it, causes me to use other apps and shop elsewhere is that it is EXTREMELY slow when using certain functions like: save for later, adding to a list, accessing your lists, and deleting items from your cart. I tried this from multiple devices to make sure it wasn’t the phone and it happened on all devices in varying physical locations. You cannot write reviews or view photos of reviews from the app but you can do this from the website—MAJOR CON as photo reviews are a big part of my shopping and how I choose products, I also am a review writer. Another HUGE con—which even isn’t even a word for it and I’m dumbfounded over is that if you have paid for a beyond plus membership you need to apply the 20% off your purchase and free shipping coupons to your purchase and you CANNOT USE ANY OTHER COUPONS. This includes the occasional $20 off your $75 purchase. I am baffled by this one. You are only allowed to use one or the other, even though you have paid for a year of 20% off, you have to choose. I sincerely hope BBB changes this because it is ridiculous. Pros: Being able to see if items are available at multiple nearby locations without having to input each location. Info is right there along with the item. The ability to save for later, create lists as well as a registry is great. Overall it’s a good app but the processing speeds are a serious hindrance and as I said before, to the point where I will actually shop elsewhere to avoid the issue.

I wish I can add my gift cards to use in my account. And the just take my phone to check out. Thanks

Best App ever. Linked it with my buy buy baby account and can apply my 20% discount on everything! Love it!!!

Store and the app are great! I like the ability to scan coupons to my phone to use at check out!

The staff is the reason I prefer to shop at the Bed Bath & Beyond at SPM. Very professional and friendly. Whenever I ask for help they go out of their way to resolve any issue I may have.

So easy to use.

Love shopping for my SadaStream syrups, bottles, etc. Also love their kitchen gadgets. Wish they would have a sale on their Kittchenaid Stand Mixers. Whichever store I go to the employees are very friendly and helpful.

I placed an order 6 days ago. Received an email today it will be another 7 days to fill my order. Can’t cancel online. Called not allowed to modify order now. Had to email three times to get coupon discount. Waiting on that one. Don’t think I’ll order online again. Love shopping the store though.

Love your products

I absolutely love this store. The merchandise they carry and the people that work there too.

So many great products & unique gift ideas that you don't see anywhere else. Can be pricey, but good sales too!

Wish there was an iPad app! Otherwise very good.

I wish that all offers were in store AND online. I had 15 off of 50, got a lot of things together and put a lot back because it was online order. I was bummed out. I'm sure there is a good reason but I don't shop there as much as I would if the offers were better.

Takes a long time to load coupons (or even fails to load coupons)

I just updated the app and now I can't see my cart. Instead I get an error. 500: internal server error

So easy to navigate, aesthetically pleasing, fun and unique!

I love the coupon offers. Buena Park, California store is my fav🙌🏽

Don't force feed me pop ups when I just want to browse the catalog.

It would be nice to be able to make changes to your wedding registry online or through the app instead of having to go back in the store.

I really can’t believe how amazing the new 20% entire order, fast shipping and product selection is. The app is quick and easy to use. I do have issues sometimes placing the order and being sent back to the previous step before finalizing and order. Other than that 5 stars!

Took over 20 minuets to be able to process my online order. If it was not customized I would have gone to the store and purchased it. Need to fix your online app.

I absolutely love how easy it is to use this app to look at gift from the registry and found myself

Has the best customer service! Love Amber and Roxi!

My order was ordered June 17th. I requested for it to be canceled June 22 because it was two day shipping and had not shipped. It “shipped” 6/24 but has not moved out of the warehouse. I feel this package is lost. I would like my card refunded for this purchase. It has taken an extremely long time to resolve this issue. I am harassed by this back and forth of begging to either get my order to me or refund it. Its been a sickening experience. I do not recommend ordering anything from BBB. It is impossible to cancel an order or to get accurate time frames on shipping.

I hate this app for HIGH BATTERY USAGE LOWER IT AND I WOULD CHANGE RATING. If it cannot be done I would remove from this device and never use on my other devices due to HIGH BATTERY USAGE!

Best App ever! Shop, track, and store receipt info. Free shipping. Save items for future purchases. Between the App and the local store you can shop to complete satisfaction. Glad to be a Beyonder! Thanks B-3!!!

Everyone know bed bath and beyond is ridiculous. Especially online. You’d think hey wiped out several suburbs and raided the neighborhoods, pillaging all the sensible buys and useless (and useful) gadgets and accessories. So. Much. Stuff. So the “problem” is there’s too much to sort through, and hard to know what you should put in the field before hitting enter. If you’re not precise, you’ll get a bunch of stuff that is related to what you’re looking for, but not it. And if you get a lot of matches and try to scroll through them all, well, that’s where the actual problem comes in. After scrolling a while (maybe a little less than 100 items?), the results start to repeat themselves. The further you go, the more obvious it is. It gets caught in a loop, and you get to the point where scrolling brings you no new items. I guess it could be just my device, but I’ve uninstalled, updated, all that. And my phone is recent. So yeah. Be specific. And try not to scroll too far.

Downloaded it because it was supposed to be easier to use coupons in the store but it would not load them. Tried connecting to the store’s WiFi and that still did not work.

I was attempting to send my daughter and son-in-law an anniversary gift and it took four entries to get the ‘ship to’ address correct. And after the order was placed the apartment number was left off. Now I don’t know if they will receive it or not. I chose next day delivery. Very disappointed! And I love BBB!

It would be nice to see a full ipad version utilizing the larger screen with landscape view and not just the iphone version. Thx

I had items in my cart and they disappeared. It also seems that the coupons disappear, perhaps because of an update, but that is unacceptable. I could be out and about shopping and think I have coupons stored in my phone and they are gone. Please fix this app.

I used this app to try and have my registry on it but it never loads for me to manage. SO ANNOYING. I have called and tried to have it fixed and it still doesn’t work. Even on a computer it does not let me manage my registry which has things I need to delete on it before people start buying! #SMH. I thought it would be helpful in today’s world of everything being on a phone but it’s more of a pain.

Easy to use app with help categories, notifications and filters.

Love the plus program! BUT wish your online site was set up for IPad, with screen facing horizontally.

I just was sad to find out that my coupon didn’t work on Kate spade. Website is excellent.

My coupons are available right in the app which makes some amazing deals. Free shipping is available for item over a certain amount maybe $35 it’s so convenient.

I love this app, usually store apps are so limited but the Bed Bath and Beyond app beats them all! It’s so user friendly, I can easily navigate through the store and my registry and mark favorite items. I use this before going on the website always!

I love Bed Bath and Beyond but recently on the app, when I am ordering items, it will remove offers from my order randomly. I am a college student so I have the student savings pass. I will apply the offers that I have, and then when I go to input my credit card information, the offers will be removed. Also, if you click away from your cart, it will remove all offers (i.e If you click to look at the pictures of the items you are buying, and then you return to your cart, it will remove all coupons/promos/offers. Its very annoying. I went and put in a new credit card and pressed order only to see on the next page that they had removed my free shipping and 20% off coupons. Very frustrating! I had to call and cancel my order and then I had to reorder with the promos. Also, I have yet to receive an email or any proof that my original order has been cancelled (including a refund). Bed Bath and Beyond, you need to fix this issue.

App password is so complex than my bank password.

I hate this app strictly because of how scrolling was designed. YOU CAN ONLY SEE ONE PRODUCT AT A TIME. It’s painful to use. Have to scroll to see the next thing. Why aren’t there thumbnails or something? Gives me a freekin headache. So irritating.

You cannot log into your account from time to time and the coupon are hardly there

Great and useful app! So convenient to have all my coupons at my reach!

I have a 20% off coupon but following the directions on how to redeem do not work. It’s associated with my cell phone number and my cell phone number is listed in my account information on the app but it does not apply it. It says to put the mobile number in on the payment page but there is no place to do that.

First I tried to pay with PayPal. After 25 minutes of endless error report. I tried to switch to bank card. Still report error related with PayPal and never let me pay. This app literally makes me hate Bed bath & beyond.Sure I have uninstalled it. M I’ve suffered enough and will NEVER reinstall this app.

I tried the BB&B app years ago, and it was junk. The app currently works great. It’s easy to order and keep track of coupons. Thanks!

Very convenient. Perfect for wedding registry

Apple Wallet Functionality needs to be added for coupons

The app keeps kicking me out of my cart as soon as a click purchase. This is so annoying I had to log in several times to try to check out. Finally got my item at Target. This app is hard to search for items and takes to long to load or won’t let you complete a transaction. Poor experience.

I love to look, read about and buy items that are delivered to me! Love the discount!

Am I the only problem with this app? Logins are not, they're incredibly slow. If I try to put the item I want in the cart, I don't put it in the cart. And sometimes the price on the detail page is different from when I search by item name. If you're just trying to search for something, the app keeps saying that it's a network error and doesn't do anything.

I’ve ALWAYS loved Bed Bath and Beyond, since it first came to my area. The app is so easy to navigate and find what I want, and many things I didn’t know I wanted! I go to the app and “window shop” until I’ve been through the entire store. One of the best shopping apps I’ve ever used. I became a Beyond+ member last year, and WILL renew when the time comes. I love that when I make my purchases, my info is already saved in the app and I automatically get 20% off and Free Shipping EVERY purchase! On the app, I can check out all of the clearance items, get some great deals and still get 20% off and Free Shipping!

I wanted to pick it up in the Dayton Store where it was available and it did not give me the option and now I will have to wait 8 days for it, not happy!

I applied two coupons. The only reason I was buying from this company. When I went to check out and hit complete, I noticed it says two offers available instead of applied. I applied them in the previous window. It was too late after I submitted my order. Thanks a lot!

i opened the app to look for vacuum cleaners & got zero hits due to my “filter,” so i changed it to show what’s available in store. i entered my zip code and no stores came up w/in 50 miles, but i know for a fact there are at least 3 stores w/in 50 miles of me. this app is useless.

My offers are not being applied this is a problem last time I will shop here.

My beyond plus never works

This app makes it so easy to shop or just browse. Sometimes, I want to go to the store and not order online, and the app tells me if the store near me has the items in stock. We have a sleep number bed, and the selection of twinxl sheets at BB&B far surpasses other retailers. The fee to belong to the BB&B site is well worth it. Just last week I downloaded the app while at the store and was able to save $80 on my purchase, so the app paid for itself in one visit! Keep up the excellent work you folks are doing! You are recognized and appreciated!

I’ve ordered many times from BBB. Each time it’s easy and I can apply my coupons easily! Love all that you do to make it easy to order.

It said offers could be used at checkout but I couldn’t find it. Was unable to use my 20% off.

Despite the fact that I’m in Bakersfield the app keeps insisting I shop the store in Valencia. Useless

I purchased an item back in February of this year which malfunctioned recently. Brought my receipt and was credited for the item with no hassle. Staff is always courteous and happy to help in any way that they can. I choose to always buy from them as I know my purchase is protected if anything goes wrong. Love being a member also and getting 20% off my entire purchase

All functions work as they should. What a joy! I still like going to the store. And the app makes that a better experience for me, especially when it comes to managing the coupons. They are just a snap to enter and always accessible.

Love the store. Go in for one thing and walk out with more.

It seems that your update was written for a phone as it is only available in portrait form. Have stopped using it. Spend a few$$$ and get fixed.

I’d like to be able to use multiple coupons but I was only allowed to use one, so I really didn’t save money in the end with shipping.

Bed Bath & Beyond is a place where shopping is made fun a memorable. Friendly staff and items to cook your favorite meal, purchase a lovely wedding gift or get that “as seen on TV” item you always wanted.

I love, love, love, the idea of scanning and getting rid of the paper! However, your app could easily improved by including BOTH sets of expiration dates. I like to see the dates that my coupon is going to reduce to 10% so that I can stop at the store before it does. Until then, I still have to carry the paper coupons! When I can see those change over dates and throw out the paper, my review will change to 5 STARS:)

Please please please make a proper iPad app! Zooming in on an app meant for an iPhone is not going to cut it in 2018. Get with the times! Don’t worry, I still love you though.

I like to shop at Bed Bath & Beyond website. However, they can do much better in the packaging department. Some times my items are sent in a box with no support. So yon can imagine when I receive some of the items of the delivery truck! Other than that, it’s fine.

Love local BB but when signed up for $29 for year long discount made an error by leaving out one letter from my email address. So have two id’s with BB, with one with the first letter of last name and another for $29 that I can’t use because of original typo leaving out the one letter of e-mail address. Have spent four hours on phone with BB and another three hours with store personnel. I finally said take the $29 and have a party, (ok was a little more graphic) I’m done with stupid games and incompetence of corporate idiots, local store staff tried and tried to fix several times. So still shop in store but have extreme anger for corporate idiots and lack of success to fix what should be easy piesy problem. Corporate = 0 Local store = 4 for effort. Boise Idaho

After using this app successfully for many months for online shopping at BB&B, the Shopping Cart somehow “froze” with the last 5 items ordered permanently stuck in the cart. The order itself was completed and delivered even though the Shopping Cart never emptied. The quantity of each item can be changed but not to “0” and the Delete Item function doesn’t work. The Checkout function doesn’t work either so I can’t reorder these items, even if I wanted to. I’ve been assigned an incident number by BB&B Customer Service, for all the good it does. The first contact involved 3 weeks of e-mail messaging with an “Expert” who asked for screen shots she forwarded to a Tech Team who were supposed to contact me in ”several days”. We repeated that process twice before I switched to Online Chat with another “Expert”. He said he would try himself to clear my Shopping Cart and contact me. Never heard from him again. Tried another online chat a few days later with another “Expert” (you get someone different every time and they don’t have the ability to connect you to the last “Expert” you talked to). Today I repeated the routine with yet a 4th “Expert” and for the 4th time was told that the Tech Team will contact me. This has been going on for 6 weeks! Each of the “”Experts” has referenced what is apparently a known incompatibility between Safari and the BB&B website although I’m not sure what that has to do with this app. I run into the same frozen Shopping Cart whether I’m using the app or accessing the website via Safari OR Windows Explorer. This app and the BB&B website are useless to me as long as my Shopping Cart is frozen.

Update does not load on my iPhone 8. I have the latest iOS. The circle just keeps spinning. Update to my review - The App has updated successfully

This new app is SO slow. I’d put several things in my shopping cart that I’d spent a long time deciding on (searching for comparable quality, size, price) and when I logged back on to buy they weren’t there anymore.

So, you can’t use coupons or you have to pay shipping. Example you put $39 in your cart for free shipping then you add your coupons now you’re no longer eligible for free shipping because it discounts the items. Big mistake! Losing a lot of business this way very sneaky

Finally the iPad app is written for the iPad and supports the native full screen resolution and screen rotation. Nothing worse then having to run iPhone apps on an iPad. Thanks BBB.

There is never any items I can pick up at my store in Vacaville

Very user unfriendly site

Trying to find status of item in store and app completely freezes - junk

Love this site. Easy to navigate.

Super easy to look up merchandise. Easy checkout!

Literally have tried to order things for the last couple months with this website and now the app, and I always get some error message. Don’t you want our money?

Hello. There are a couple minor bugs during the account creation process with the iOS app. You cannot enter in a last name like “O’Connor”, even though the app says in an error message that apostrophes are allowed. In addition, when you click inside the “Last Name” input box, the iOS keyboard give me the option to select my saved email addresses. Shouldn’t this keyboard option appear when I click inside of the “Email” input box at the top of the screen? Mildly frustrating!

This app is ok but many functions don't work and it gets stuck in spin wheel think mode forever / permanently so you're forced to use a computer anyway.

None of my orders are showing up. It just takes me to the screen where the wheel spins forever and freezes.

The app will not allow set up of store of choice without location services being set to on. That is not going to happen. I don’t want pop up adds every day as I drive by on my way to work. I want to check the store inventory to determine if what I want is in stock. Nothing more. Not a bunch of email adds, not giving you my email either, not a bunch of tracking. Simply does my store have inventory. Just installed and will probably uninstall.

Awesome service . Easy to enter your mailing coupon so you don’t have to carry all the time when you shop @ store .

I also like the program of always getting 20% off and free shipping. I have bought several items because it was faster to have them shipped than taking the time and having to drive into Denton to go to your store (I live about a half hour away in a rural part of the county). One thing I don’t like is why do so many items on the website not have any reviews? I am not rich enough to buy cheap things, so when I purchase something expensive (to me), I want verification it is of good quality. You usually do get what you pay for, but not always.

Super easy to apply mobile coupon received - love the free shipping option

Just needs auto fill for address:)

This app was always so slow but at least it worked. Now I cannot checkout!!! It keeps signing me out during checkout without notification that it is doing so.

Mobile site was not easy to use or maneuver. I like products but mobile needs some work.

The online app is super easy and convenient to use for holding coupons, ordering online and applying your discount from your coupons. I have been shopping at bed bath and beyond for over 18 years and this app has truly transformed how I shop.

This app doesn’t load, every time I try to open it the app crashes

Shopping is a breeze at my favorite store. I can send thingsto my family. Love it