Wd My Cloud App Reviews

I travel half of the world and can access files at home. How awesome is that

WD apps are unreliable with every device -- hardwired to desktop, via WiFi with laptop, phone and tablet. It's the WD software, not the hardware. I can access the MyCloud via VLC media player, Lightroom and other software. But WD's own MyCloud software is useless on every platform. Most of the time the admin functions are inaccessible, so it's impossible to fix problems or even safely shut down the MyCloud device (2014, 3TB model). Just tried the app again with my new phone (Moto e4). Same old problems as with the iPhone. Multiple errors, no quick and easy solutions on WD site. The MyCloud device promised much but has been a huge, frustrating time sink. It's nowhere near the ease of use I've found with the excellent WD Passport USB drives and software. I cannot recommend the WD MyCloud to anyone. Stick with the much easier real cloud services until WD fixes these interface problems.

Was having trouble with remote connectivity. Kept having to delete and re download the app. Working just fine for now.

Auto-backup doesn’t run, freezes when viewing photos, and crashes often.

The app works well, but it is not very user friendly. It is hard to navigate the setup on my phone for syncing to the cloud. Once you have that part done (and it took awhile) it is nice to use.

I know you recommend setting>camera>format>most compatible.. But I want to save my storage!!! you must support HEIC

This app is good but if this app support mkv and avi video playback that will be great

So very buggy with no good path to support. All my pics movies and photos show in shares, But NOT when you click on photos, music or video icons? How can it be that one half the app sees the music, and the other half doesn't. A software media server cloud and PC work much easier than the WD cloud or this app.

The app and wdmycloud not intuitive at all. Never sure if it is working or not. Videos of the product look easy, but not in real life. Wasted 2 days so far. Actually decided to reformat drive as last resort. I will give it another shot but I am just that crazy. Just decided not to keep working on it. Drive disappears, freezes, files aren’t there. Maybe I am just not smart enough.

The app works great when I’m at home but when I’m on the go or need to show someone a video that is on there is doesn’t work the best. Most of the time I will just get a black screen with hearing the audio.

Need work, doesn’t give real time updates on what is uploading, just shows the same thing at all times. Also it would be nice if the file tree was cached so it would come up quicker. Lastly it would be nice if it was integrated into the iOS a little better and backup was a little more automated.

Goes offline all the time even though it gives all indication that it is still online. Photos of my child are not accessible. Not user friendly at all and if you want to put a bunch of photos on it while using a very strong wifi connection, you will still be waiting 30 minutes for it to complete.... that is if it doesn't crash and force you to start all over. At that point you don't know which photos where uploaded and which were not. So, you end up with duplicates and navigating the photos to find the one you are looking for is so frustrating because the interface was designed by computer programmers and not people that have to use it. Tiny thumbnails that you can't figure out if this was the one where she had her eyes closed or if the other one was. No way to see until you fully download it. Overall just a frustrating poorly designed waste of money.

The bad software implementation hurts the hardware. Try restoring some files. It was a nightmare for me. The user interface make it very difficult to multi select. When you can do it, you don’t see thumbnails. File download over the network simply did not work. There should be a way to multi select and download the files. Finally, I was able to transfer the files back to my phone little by little using a USB stick. The original dates from the iPhone were already lost. Perhaps that is a restriction from Apple. I still haven’t figured out how the cloud back up works, and how to access/ restore the files when the hard drive is not available.

An Apple TV app would be awesome and if you could connect to the drive locally if you don't want to access it over the Internet would be great to. Also this new UI App set up isn't showing up on my iPhone.

Works for me, now I can access my files from phone & pad.

Very frustrating app! Go to show my photos and can't connect remotely, off-line much of the time, wasn't backing up my photos. Had to delete and reload and now it seems to be, but I can't count on it.

This product was troublesome from the beginning. I had to call technical support several times to get this hard drive to even start backing up my photos. But once it was set up it seemed to work well. Unfortunately it stopped backing up my photos and I had to contact technical support to get it back on line. But that a couple months later the problem returned and I had to call technical support again. But it stopped backing up several more times until I got tired of calling technical support. Eventually I just gave up on the “MyCloud” It’s not worth the price.

The download is the main issue. It simply will not download unless you have the app on consistently ... I found that plugged in with the phone continually on it will download much quicker .... you need to explain the download feature better. It’s a great product in my view and I believe more operation and know how should b emphasized better ... thx

Where is support for iPhone X?

I don’t have any issues with the app except that it isn’t compatible with the new HEIC photo format. I wish it was more polished and had more features. It’s pretty basic. I use it mostly for backing up photos from the families iPhones. I wish it organized pictures more like the iPhone photo app. I also wish it remembered that a photo was uploaded and wouldn’t upload it a second time if the photo was moved from the auto-upload folder. All in all...it works for its intended purpose.

I love my MYCLOUD. Instant access to all my files from wherever. This app looks and works great! Unfortunately, the desktop app does not have a search bar as simple to - use or even present - like the mobile app does. If you snap from one app to another on the iPhone you will usually suspend any transfers you were making to the my cloud. The app doesn’t work well on iphoneX. It freezes when I search for videos and pics. I would like to see a VIDEO and RECENT PHOTOS button for the mobile app to make uploading new additions easier.

I access this cloud in my office from around the country. My admin person is in another state and accesses it every day. Setup was easy. The only problems were my issues and YouTube and google got me through them. Text support has been fast and helpful as well. I’ve used it heavily for 2 or 3 years at least with zero issues. Thanks!

Works great as long as you have either LTE or a dual band Wifi. Though it still needs to be refined with supporting other formats.

We're in 2017 but it seem that we're using Windows 95

Don’t often write reviews but I use this app a lot and it has yet to be configured for the new iPhone X. Functionality is spot on but other apps by western digital are already formatted for iPhone X

This is a great device, but - transferring photos is a very slow process. Depending on the quantity it may take 1-5 hours unfortunately.

Works great on iPhones and laptops Works great on iPhones and laptops. Really wish I could have playlists to play my music off my cloud server. I WOULD PAY FOR AN APP THAT WOULD PLAY MUSIC OFF MY CLOUD BETTER!

App is fine but the whole WD My Cloud only works when on my own Wi-Fi network. When out of my Wi-Fi range - forget it, it’s a total disaster. It will not connect. About 3 weeks ago spent 40 minutes with WD tech support to get it to work that ONE DAY. Next day and all days since - IT DOES NOT WORK unless you are 10 feet from your Router. It’s a shame because the concept is great. The delivery - is really bad!

This app lets me save most files edited in Affinity Photo to the Livebook at my house. It would be great if it allowed iPad to use it as you can use the Drop Box app to save file. Because it does a good bit I gave it three stars. What it can do with the iPad it does excellently. I hope Western Digital will make the improvements necessary to make the Livebook a 100% operational with the iPad.

As used on an iPad, this app needs some redesign work. Particularly in managing photos. On an iPad thumbnails of files appear on 1/3 or less of the screen, making identification of images difficult. The photo viewer shows slightly larger thumbnails, but cannot select images for deletion. These issues are why third party WD MyCloud apps appear in the App Store.

The auto back up is great, but it keeps trying to upload full camera roll when those pics were already backed up. App stops loading video after watching a few. Also can you please fix when you open a pic and press back it goes all the way to the top of the list. I've had this for a few years now and was hoping it would be good by now

The new update doesn’t allow you to do much of anything in the app. Looks great on paper but this last update might be the worst yet. Auto backup can’t complete, can’t change settings, can’t really do anything except close the app.

Not yet optimized for iPhone X!

Love the hardware, hate the app. Why are there so many complaints about the same app issues yet no fixes for them? Seriously for years now, WD please fix these all too common issues with your app...

Bought the mycloud for file access away from my networking my iPad /iPhone. I have to constantly reload or re-login to get access. A hinderance to my business. Please fix or provide a solution.

After the update it supports raw file preview and the Google Drive account login is fixed.now it works great to manage my pictures!

No thumbnails on the mybooklive. Makes this app useless. The original App no longer works correctly. So we are stuck.

When is HEIC going to be supported? I would have assumed that this last update would have added it. Will change my rating to 4 or 5 stats when you add that. Thanks

Muy bueno!!

I had this on my last device and it worked fine, but now I can’t log into anything and all I get is error messages

Kind of slow. Needs to work more as a server. It need better a interface that can create easier SFTP. Tried it a few times and went to the help a no go. It crash a couple of times placing large data on to it. Any Help with buying a domain name that works with the device to work as a SFTP with internet browser for off site connection?

如果云端是直接传到nas 就更好了

Picture thumbnails for JPG files are not generated unless the application is deleted and reinstalled... Also, video files cannot be saved to camera roll

The app is garbage. The app cannot backup your iPhone automatically because it isn’t able to backup in the background or if the phone locks. The app as of Jan 2018 *constantly* crashes. When the app and WD MyCloud first came out, things worked well enough. At this point spending money on a MAS, WD needs to step their experience in software up.

It works as it should. So far no problem.

I am trying to backup the photos of my iPhone, it goes to the “preparing” phase... but it never completes. It fails around 1 and 2 gigs (lots of photos, 1970 items, 10 Gigs). What drives me mad is that it starts back again from the beginning - why can’t the App RESUME from the point it failed??? This way I will never be able to use this unit as an iPhone photos backup! I tried several times. Already closed all running apps, rebooted either the iPhone and the disk. I have a “My Passport Wireless” 1TB, most recent firmware, with an iPhone 8 Plus.

Need music library (album, genre, short by artist, playlist...)

1. There is an annoying slight pause when one song finishes and another begins. Mostly all of my music is hapless (live concerts) and this is frustrating. If you could start loading the upcoming track before it begins playing maybe this would solve it. 2. When listening to a song, there is no way to navigate to that song’s album. 3. When a search fails in the music tab, you are then stuck and cannot go back.

WD Photo was awesome. Not sure why this app was obsoleted and replaced with this one which does not even shown you thumbnails of your pics stored on your drive. Bring back this feature as not convenient randomly clicking on file names to find a picture.

For anyone considering purchasing a WD device because of this app will make it work with your iPhone/iPad: I would recommend looking elsewhere. This app rarely gets updated, and it has bugs with the file manager that have been present for over a full year and a half now. Now lets discuss the issues with the app itself: As the title says, this app does a poor job of managing how it manages space on your iPhone or iPad. For example, lets say I download a five folders (each holding 2GB of content) from my cloud device for a total of 10GB downloaded to the app. I later decide I want to delete one of these folders, thinking it will free up some storage space on my iOS device. If I go back into the iPhone/iPad storage option in iOS settings I will see that the app is still using the same amount of space for documents and data. So my only option to free up that space is to go into the app and use the clear cache button, which will remove all downloaded content from my device. If I want the other four folders on my device still, I must go and download them again. Another feature I would like to see is the ability to have my selection for viewing the HD version of a picture be kept between pictures. For example, I open a photo and tap the HD button and swipe left to view the next photo. I would like to not have to tap the HD button again. Adding to this, I would also like the ability to save multiple items to my camera roll from my downloaded folder at the same time. Presently you have to open the photo or video in the app, then in the viewing window select share> more> save image. Presently if you try selecting a few pictures you want to save to your camera roll then tap the share button in the file manager, it will open a new email and add them as attachments. Make the share menu for the file manager (at least for the downloaded tab) behave the same way as the more button in the viewer window I mentioned above and it will be quite useful. Finally, there is a small bug in the file manager when selecting multiple items. Sometimes check boxes do not appear next to all of the items within a directory. This seems to occur when using the select button or when you bring up the selection feature by long pressing on a file. You can still ‘check’ an item, but without the checkbox you have no way of really telling if it was checked other than counting the number of items you tapped and comparing that to the number of items the app says you have selected.