Dead Write's Review of The Times Literary SupplementReviewed on 12/17/18 1:09 PM
I have cancelled my subscription. What follows is the record of a good app gone bad. Original review: I have not encountered the authorization problem others report. The app is working fine for me. While I am sure that something could be added to it, I am quite happy with it as it is. It combines simplicity with function in a fashion that can only be described as elegant. The layout results in a degree of readability I have seen in no other iPad app. I just wish it were independent of Apple's Newsstand, so I could keep it right on top of my iPad home page. Update May 16, 2015: I have reduced my rating for this app. In both this and the previous version, the reader could select specific articles from the current and previous issues, to be saved and read later. But the previous version provided a table of contents for bookmarked articles. All the reader had to do was scroll down the list and tap on the article he wanted to read. The new version presents a carousel which requires the reader to swipe through every page of each of the saved articles until he gets to the article he wants to read. This is tedious. It might make some sense if each item on the carousel represented a new article, but the carousel displays every page of each article. Suddenly, a list of 20 saved articles has turned into a carousel of 200 pages, with no hint of the location of the article the reader wants to read, assuming he remembers saving it. Further, articles saved under the old version are in the carousel but do not refresh - that is, you see the title and a blank page. So a previously well functioning bookmark feature has been downgraded significantly. Further update May 20: Reduced my rating again. Since the Scrapbook function has been made less useful, I decided to resort to sending articles to Instapaper. Oddly, the Instapaper option does not appear in all issues of the magazine. But it doesn't matter because it turns out that this functionality, which existed in the previous version, no longer works. In addition, I had downgraded to the previous TLS app so that I could get rid of the carousel, but downloading the current issue seems to have put me back on the current version of the app. Further update June 19, 2015: I have emailed Support with my complaints and received not even an acknowledgement. There goes another star.
Ongeblozzen's Review of The Times Literary SupplementReviewed on 12/17/18 1:09 PM
Almost impossible to access one's own paid subscription.
Enzo guy's Review of The Times Literary SupplementReviewed on 12/17/18 1:09 PM
This app is continually denying me access to new issues; the digital subscription has been a complete waste of money.
Paveplage's Review of The Times Literary SupplementReviewed on 12/17/18 1:09 PM
Every time a new issue comes out the app forgets who I am and I have to sign in again. Deleting and reinstalling app doesn't seem to help. Dearth of documentation in Settings. E.g., no directions for deleting issues. Also, no indication that American subscription numbers have an extra digit so that, when signing on, you should only type in the first seven. TLS cyber efforts have always been dicey, and this is no exception.
RobertCambridge's Review of The Times Literary SupplementReviewed on 12/17/18 1:09 PM
The generally excellent content is let down by the poor functionality of the app. Everyone seems to agree. Why not just get on and fix it?
You keep saying nickname taken's Review of The Times Literary SupplementReviewed on 12/17/18 1:09 PM
I paid a lot for this app but their crazy verification system means I could rarely access it during the past year. I had to keep rewriting this negative review because they refused multiple nickname attempts. Will not renew
StatmanM's Review of The Times Literary SupplementReviewed on 12/17/18 1:09 PM
This is an update to a previous review: they have fixed the technical problems and everything works well so I am giving it four stars. Why four? Simple--it just isn't as interesting to read as the TLS on paper, less satisfying because not as easy to browse. On the other hand, immediate access to the longer excerpts that appear in the print edition. So I am a very happy customer overall. Would give it 4.5 if I could. Earlier review: I really want this app to work. The few times it has, 5 stars. The multiple no times, no stars. No download authorized, I am told (though my subscription is active). Can't be removed from my device (why?). I called customer service on this and they said that there have been problems since March which were supposed to be fixed end of June (this is July). I heard back on an e-mail sent over a week ago saying things would be dealt with soon. Hmmm... Okay, I have been credited for an extra four weeks on my subscription, thank you, but what I really want is to be reading! Yes, you can sometimes (hit or miss) download by reinstalling the app, but the operative word here is sometimes.
0ledzepp's Review of The Times Literary SupplementReviewed on 12/17/18 1:09 PM
TLS magazine is superb, but the TLS app is awful. I am not the first to complain it; many subscribers have complained about it. However, TLS management refuses to acknowledge it, and has no interest in fixing it. This is very surprising and consumer unfriendly. The management needs to wake up.
harrymacz's Review of The Times Literary SupplementReviewed on 12/17/18 1:09 PM
Worst digital subscription app I have had the sad occasion to pay for using. Can’t remember my subscription information and provides no means to sign in to one’s account. Open the account tab and you are informed you are not authorized to view YOUR account information. All past issues locked for access by digital subscribers only, though you are and for several years have been a suffering digital subscriber. Sometimes the app remembers who you are and lets you in. Other times it does not and since it doesn’t allow you to sign in (how elementary a convenience!) you must again send an email to find out how to get in—when you want to read an issue now, not three days hence. This has been going on for 3 years and no web site improvements in that time. Tossing the app and keeping the print edition.
RFGj's Review of The Times Literary SupplementReviewed on 12/17/18 1:09 PM
On new monthly plan and can't discern how to log in. Why can't my account number be retained like Every Other subscription app I use?