Sonos S1 Controller App Reviews

I bought a couple of Sonos speakers in Jan 2018; I’d heard great reviews about the technology and was finally ready to commit. Since then, I’ve regretted that decision. The speakers provide quality sound, but the app is always problematic. So much so that I’ve had multiple tech support calls (their technicians were cool). But the point is that instead of updates improving the app, things tend to get worse (for me)... a lost of functionality, new bugs, etc. I can’t complain about the sound, just the app. I’m tired of listening to a song and right when it’s my favorite line, having it cut off midway.

There is a lot I love about the Sonos system, however there are two things things that are very frustrating and inexcusable. The first is that songs regularly skip while playing on Amazon music. The second is that songs will consistently end prematurely while playing off of my iPhone X. Please fix ASAP. It’s been going on for far too long.

Modern perfection. Great design - fantastic system. Highly recommended. Not much more to say.

I don’t know what happened with the second to last update. I used to be able to turn on my apple tv and it would play immediately through Sonos Play Base. Now unless I click into my phone app for Sonos the option for the audio output for apple TV doesn’t even show up. Once I do then I manually have to go into the apple tv settings to manually select the sonos speakers for audio. Why why? Is there a way to go back to the tent version? So sad.

A few years ago I committed my whole house system to Sonos. After the last 2 upgrades I wish I was back on my old cds. It’s a clumsey, user u friendly system. I think they are throwing out upgrades with minimal beta testing. I am mad and trapped

Sonos has had this problem for a while, and it still isn’t fixed. If you want to listen to a playlist or any music on your iPhone on your Sonos system, Sonos will suddenly stop playing in the middle of a song, and maybe if will skip ahead several songs before resuming play. At first Sonos tried to blame it on WiFi, but that was a mistake because everyone who reported the issue had perfectly functional WiFi. It turns out that the problem happens when your phone screen locks. (This used to not be a problem.) Once your screen locks because you aren’t using your phone, Sonos stops playing or skips songs. The “workaround” is to change your settings so your screen never locks. Not a good option for your battery, but that’s what Sonos suggests. One would think they would have fixed this problem with the update, but that’s not the case.

App goes into search for sonos update and stays there no update anyone else is having problems ?

This was easily a 5 star system. Then to get ready for Airplay 2, they neutered my current system functionality. In response, I neuter this app rating.

I love Sonos and I use my speakers everyday. I’ve had these for almost 10 months now and still no Alexa support available in Mexico. I speak fluent English and wouldn’t mind the fact that Spanish wouldn’t be available but waiting on the “Smart” part of the speaker to be fully available is concerning.

I bought 5 of these a year ago and have had constant problems ever since, especially trying to play music from a source other than Spotify (eg music on a phone), which typically plays only the first 30-60 seconds before skipping to the next song. The sound quality is great but the software is glitchy and poor.

I used this during the day for work. LOVE IT.

Unfortunately I’ve experienced several problems with Sonos especially with connectivity and the bridge that it was originally installed with. I’m not real tech savvy but enjoy Sonos when it works but find it dropping songs quite often and tech-support hours aren’t up to speed with the modern world where it’s 24 seven so it’s tough to get a hold of tech-support when I need it and I don’t understand the system well enough to diagnose the problems myself.

I’ve found that the music periodically starts and stops. I’m not technically savvy enough to figure it out, so we live with it. Disappointing.

Wow what a great idea but horrible execution You'll spend more time connecting and reconnecting your Sonos speakers than listening to music If they would stop trying a music service company And just be speakers it would work a lot better DO NOT BUY THESE SPEAKERS

Went three years with no issue but in last 2 -3 months my Sonos Amp and speakers dropping connection every 10-15 min.

Anything you can think of, it’s here in podcasts and music.

Used to be cutting edge! Now it doesn't work! Wish it would go back to when it worked!

Sometimes the app doesn’t recognize my internet connection and I have to wait long periods of time for it to either turn on...or if it’s already playing then I have to wait for the controls to come up so I can turn it off or change songs or volume. Most annoying is that I’m constantly having to re set up one or both of the speakers as though it’s a new system. I miss how old analogue stereos just worked when you plugged them in and hit a button. No fuss no muss.

We have always wanted a sound system that performs double duty. This system serves as the tv sound and as a radio for my app on my iPhone!

We like Sonos very much. It is sometimes glitchy and stops a song in the middle and starts a new song. We don’t know how to fix this. It tends to only do it on 1 zone. But otherwise it is great to have.

The app is wonderful, except when the music stops during mid song and it jumps to the next song repeatedly.

Loved my Sonos system for over a year and now with the recent update, it quits playing after 1-2 songs from my iPhone8. Super frustrating and makes the system nearly useless. Since it has to be controlled with their app, you are stuck. Spent hours with tech support and they could not resolve. Love the quality and sound and flexibility, now I just want it to play music.

When an update is available, the app will not recognize the TV, UNLESS you run the update. Running the update resets everything and you have to reset and setup EVERYTHING like it is a brand new setup... this is horribly annoying!!!!!

Don’t even think about using your iPhone to to anything else if you are streaming music to your Sonos speakers. Even if you leave the Sonos app open there are frequent interruptions. Music stops or randomly skips to the next track part way through a song. Sonos, just make all your speakers AirPlay compatible and get rid of this awful app.

every time i download a podcast for an ‘on this phone’ playback on sonos the podcast cuts out a few minutes in or tries to skip to another episode. it’s maddening!

i love sonos and think the sound system is phenomenal but the navigation on the app is just awful. it’s difficult for me to find anything i want on the soundcloud plug in: such as an option to go to my own soundcloud profile or simply search. i think the apple music plug in is difficult too and doesn’t allow for as much mobility as i would like in this app.

I am well within range, however every 3-5 minutes it will change my podcast to a different episode, with a little error saying it can’t connect to my phone because it’s not in range of the WiFi. What?!

The app was a solid 4 stars but the new version is such a huge step backwards. You can’t control Sonos via the lock screen anymore. You might as well use Google Chromecast. That too has cons but info need to go into the Sonos app every time I want to change volume, a song, etc. I’d rather use chrome cast and save $350 by not buying a connect. It’s had a significant negative impact on my enjoyment of using Sonos.

It’s fantastic when it works, but about 20% of the time it goes on a run where it cuts out in the middle of a song and either jumps to the next or shows it’s s playing, but no sound is coming out of the speakers. Proximity to our router seems to be irrelevant.

The app takes forever to load and resets. Very annoying and seems to be very finicky. Also, can’t control from my lock screen.

This app is incredibly glitchy and unstable. It will just randomly not find my music, skip songs in a playlist and stop playback on a podcast (both when the podcast is downloaded to the phone or just streaming from stitcher)… but wait, there’s more! It also randomly loses/unpairs speakers when they haven’t been unplugged/moved, often has trouble connecting to my music/etc... services, lags on playback, and the new feature of playback directly from the phone via Airplay is nowhere to be found. When you pay this amount of many for speakers that must be controlled by an app, the app better be solid. This one isn’t. *********9/1/18********* Update! The website the developer suggests for hints on how to get around their sub-par app design is “disabled for the time being.” Here’s a recommendation, guys: Don’t make me work to figure out how to make your app function the way it should… Make a better app.

This system seems to get worse every year. It is not uncommon to have speakers drop out midway through a song. Today I fired up the system in my bedroom, the bedroom was now unknown to the player. After adding those speakers back in the system froze 5 minutes later, the app eventually crashed and when I restarted the bedroom was again unknown. When I bought Sonos (about 9 years ago) it was known as the system that ‘just worked’. Those days are long gone. I have spent way too much time with Sonos support (very nice folk) changing network parameters - blah blah blah. I am sick and tired of turning on my system and having to spend 15 minutes getting it back on the air. Perhaps it all started when Sonos switched to standard WIFI instead of their bridge, I don’t know. I’m almost at the end of my rope here.

Why is it doing this?

I try to play music and it says I have to update even though I already did update so I can’t play music

I’ve been a Sonos user since very early on. I have two Play:1 speakers that I use as a stereo pair. I was very disappointed when the v9.0 update, which apparently enabled Air Play on the One (plus other current models), disabled the home screen controls for those of us using the legacy speakers. I’ve also experienced the same as others where the last ~20 seconds of each track would be cut off when I was playing from a locked iOS device. I keep nearly all my audio on my iPhone & iPad and generally play straight from those devices’ libraries instead of from my Mac, as the latter spends most of its time in sleep mode. Surprisingly I just accidentally got the lock screen controls re-enabled and the end-of-track cutoff seems to have gone away. For some reason one of my speakers dropped off the system and I couldn’t get it to reconnect, so I did a full-on controller reset on my iPhone. I also unplugged both speakers and then basically set my system back up, as if it was new. No idea why, but like I said this has caused the end-of-track dropout to go away and my lock screen controls to come back (even though Sonos says explicitly in their release notes that this function has gone away for those without Air Play compatible speakers). Very weird, but now my system’s back to how I’ve used and loved it for the past 6-7 years and it’s great! Hopefully some others might try this and have some luck getting full functionality back.

Sound is great for its size but it needs Bluetooth connectivity also and the app can’t see many of my iTunes songs for some reason.

Crashes repeatedly. Running current version. Very frustrating.

Songs skip and play different songs half way through

Great sound.

The Sonos system sounds great and is super convenient. The app is just OK. Search functionality is hit or miss. I don’t know why you have to pick whether you want artist, song, or album etc. (you don’t when you search for a song in google... in google you can enter anything, even a few lyrics, and find the song) and the spelling with Sonos search has to be just right. The Sonos app is also just not intuitive. I use it every day, and it still takes me a bunch of clicks to find the current queue. In conclusion: good, not great.

It was working semi-decent but since the last update it skips or just stops songs. Sonos likes to blame WiFi and internet but nothing has changed in my house other than the update. Very disappointed especially for the money. Not recommended!

Podcasts frequently stop abruptly and start from the beginning or start a new one. Very frustrating. No issues with music apps.

Purchased system at Best Buy sold me an external hard drive and technician did not know how to map my music to system. Still unable to figure out how to play my music. Every time I call Best Buy it’s expensive. No one to speak with at Sonos working with algorithm that does not solve problem with sonos. Would recommend having some one who knows how to install systems they are selling.

Sonos has provided countless hours of music enjoyment. Several friends and family have left our house wanting their own Sonos system with most following through. A great wireless source, should be in all homes.

With the latest update, Sonos removed the ability to control the speakers from the lock screen. It’s a complete pain to switch from whatever I’m doing to the Sonos app just to do something as simple as turn down the volume. Please give that ability back!

The sound is beautiful...and I have a heck of a time getting it to work. I loaded it with songs and it worked great for the first few months. The last 6-12 months it can’t find all the speakers and/or it can’t find the songs. For the money, I’m not loving it. The playbar again has beautiful quality sound except the functionality that makes you able to use the remote doesn’t work perfectly. Dialogue is often too quite while the music blasts my ears off. Again sound is great, functionality is poor. Overall rating, just ok.

This app is a nice compliment to the great speaker lineup.

Music skips when the phone is locked. :-( I can’t have my computer running all the time in my room when I’m not on my phone.

Look somewhere else for your wireless music app, this is a pathetic attempt to stream music from you smart phone or iPad and it’s a complete failure. Cut’s out, can’t un-group rooms and is usually a total mess and inoperative after each update. Sonos is a a disaster waiting to happen.

I’ve been a Sonos user since they launched (sonos check out my account)..... the constant updates have been a pain, but it’s crippled my system. Not every time I play music is skips before a single song ends, all the time. I’ve done the updates, move, twist, shake your WiFi. I have multiple phones so it’s not the connection or router. It’s the c*** updates, check the forums. Sad to see a first just turn into a paperweight. Glad the market has a lot of options these days.

App is very inconsistent with rooms disappearing and reappearing

Very poor software upgrades. They hardly ever work. Have complained to Sonos repeatedly but they never respond. Very dissatisfied with them.

So since when does Sonos decide to keep skipping from song to song long before the song is over? Most irritating! Fix it!!!

Every sense the last update my app keep force closing while still playing music. This needs to be fixed ASAP. I use my sono everyday

System is more clumsy now. Worse issue however is the removal of control from lock screen. Please bring it back

I have had Sonos speakers for many years (love them when they first came out). We have one in each room of our home and use them daily. Lately, the music will skip or cut off a song before complete. Very disappointed. Sonos, please fix this app so that it goes back to the wonderful app it was for so long. 😔

says it cannot access WiFi when other apps can, troubleshooting is not helpful

We have Sonos speakers in 3 rooms and enjoy listening to music every day with Pandora and Amazon Music. Much better than having the TV blasting all the time!

Love my Sonos and Pandora shuffle!

Love SONOS. Do not like I have to upgrade Spotify to hear my playlist.

We have been enjoying the Sonos products throughout our home and garden for about 10 years now and absolutely love it easy to use and the sound quality is excellent!

The theory behind Sonos and the way it works is fantastic... The sound quality is great and the ease of set up is amazing... My only quarrel with it (which from what I understand is going to be a thin of the past soon) is that it doesn’t play music that’s in the cloud from my phone... Only music that is downloaded on my phone... I understand why that is but it is the thing that won’t allow me to give it 5 stars... This may seem petty as Sonos and Apple have announced that they will play well together after all with Airplay 2... Looking forward to that...

This speaker system is my most prized possession after my family, and I guess my dog (too close to call on that one). The sound quality is great and the app is slicker than the scales on a red fish. Improve your quality of life by 3x by purchasing these speakers.

Needs major updates on the music account available

Do these people actually try to use their own app. That would be a start. It really couldn’t be much worse.

Too many updates.... always updating the system...once a month should be plenty, not 3 times a week...

It’s the easiest way to have music streaming to wherever you want just as long as you have an electrical outlet. Lol 😊

Every time I try to use the app it asks me to download an update. In addition, there is a ton of buffering that happens using Spotify. I have the music downloaded onto my phone from Spotify. My WiFi runs at speeds of 39 up 38 down consistently. Cannot resolve the problem

Sonos people are so helpful!

Literally have to set it up almost every week. Constant updates. Absolutely the worst.

Much better when it was embedded in Control4

Tried deleting then Installed and then tells me to update. The second update is not allowed on my iPhone according to apple. Everything used to work just fine.

Very, very enjoyable. Upset that it took me so long

The best quality sound I’ve heard for your home. Love them.

I almost bought a couple Bluetooth speakers to pair. Instead I ended up with a few play ones which is so much better for the same price. Now I’ve been adding on and have a couple play threes also

We have Sonos in the master bedroom, office, living room, and patio. We absolutely love love love our Sonos system!

This app is very laggy. Whenever I want to choose a song from my Apple Music a notification pops up saying there’s an error and the song can’t be played and after a few tries it finally works and this happens every time even if I’ve been listening to my music already. So basically if you want to listen to a specific song from one of your playlists be prepared to work for it. Also, your song playlists may take a long time to load and the A-Z scroll on the right side of your screen may or may not even show up at all so be prepared to scroll through every one of your songs until you think you’ve reached the right section where it will be and then wait for the titles and cover art to start appearing. Also, if you want to stream music through YouTube and listen through your speaker, you can forget about it because that’s not an option. Other than that as long as you can get your music playing the sound quality is very good. Just wish Sonos would update their app and fix these bugs or whatever it may be causing the app to be so slow. (Mind you, I don’t have connection problems with my internet and other devices like this in my home so it is internal within the app for sure.)

The more Sonos you have at home the better. I love music and having Sonos really makes me enjoy it more. The sound is great and it’s excellent when I’m entertaining.

App rarely connects to speaker on the first try. I have to unplug and re plug then toggle the WiFi before it MAYBE connects to my iPhone. It has been connected to the same WiFi for two years and this only started happening last year.

Sonos is crap. That is all

This WAS a great product, now is just one big UX mess. My system never runs properly consistently for more the one day. The updates are terrible slow and you usually have to re set up entire system. The smartest thing to buy is a bluetooth amp connect any speakers you want then stream any music you want from your phone or tablet no need for Sonos It’s antiquated technology now. 😆

Tried everything, will update if they can fix it.

My husband loves sonos. I love the idea of sonos - but am constantly frustrated by the glitches in the interface. I go upstairs and am in the middle of listening to a podcast through sonos and it stops. When I push the button it starts over. It seems when they fix one problem a new one arises. I just want to be able to put it on from my phone and have it work without constantly having to futz with it.

Keeps on saying error! Updated: okay Working

My anger with Sonos is boiling

Updated app and now I have no control over anything. App no recognizes any of my Sonos components.

Sonos has been in my family ever since I was a kid. I was thrilled when I was able to purchase this system for my apartment There is no better feeling than walking inside your home/apartment and being welcomed with your playlist playing in all the rooms or just the rooms you choose. This truly makes my home feel like home. All you need is WiFi and a smartphone!

Constantly cuts connection from WiFi and loses speaker pairing, tech supports best suggestion was “reset the WiFi”. We run a bar off of this system and it’s been a gigantic headache

Sonos speaker constantly cuts out and skips songs half way through. Not what I expected. Speakers are. It even far away from my router

the songs it pulls in are phenomenal ,sounds great to! small glitch here an there but so what. still worth it!

There is still no option to put Pandora stations in alphabetical order. So stupid.

This is such a cutting edge technology, it seems counterintuitive that I can’t control it from my Apple Watch?

Tiene un sonido #1 lastima que no tiene Bluetooth

I have no idea how this new-version of the app is now organized. I keep thinking the problem is me but after several months of using the latest updates, I still don’t have a clue. This after using Sonos for more than five years without any major issue like this. Not amused.

Same review as always: the audio quality os Sonos products is superb— just unbelievably, insanely great. But they keep asking you to review Sonos, a request that comes from within the (sometimes downright infuriating) software, which is just not a good idea, Sonos, because your app is, well, loony. I cringe each time an “update” arrives.

Excellent sound Love being able to choose different music channels for different rooms And run my streaming with ease

Works nice nice sound

We have to reset the speakers every time we watch a movie or play music on speakers.

i bought this for my music, but had the installer put it in as surround on 65 Samsung. It has actually saved me money because my wife now stays home all weekend watching movies instead of shopping. The sound for all genres is fantastic!

I’ve had my Sonos for years, I just added another two nodes, I LOVE the system. It’s been rock solid reliable, aways ready to go. Upgrades are painless and reliable time after time. Sonos have done a fantastic job there. But, 0 the controller app… oh dear, absolutely awful. Please do something to make the next update usable and intuitive again.

Love our Sonos

I have these speakers set up at my work station,the sound is great, sometimes I have to turn them down.Siriux,Amazon,Apple,Pandora.Music all day. I love my job and music 🎶 makes it even better 😊

It’s awesome.

A Great speaker at a great price. Easy to connect to WiFi network. The Sonos app makes selecting your music and changing the volume levels a breeze. Two thumbs up!

I know their app has something to be desired. I like it, but when the phone rings and the music playing on iOS, you can’t turn down the volume. I play music at a fairly high volume and this “bug” is truly annoying

Sound is VERY lack luster for what I paid. Wireless is a nice idea, but I Hate the delays in accessing controls from my phone. I’ve read sound Improves if I invest in a sub woofer and more speakers, but at $700 a piece, I’m super hesitant to invest. If the sound from the get-go was price appropriate, I’d have no problem investing in more, but it’s dubious at best. Also, getting the sound bar to play my music is so hard that I have yet to figure it out. Thought it would be easy for anyone’s device to “hop on” and DJ” but it’s not. That doesn’t help. But frankly, the sound is so unimpressive I’m not in a big hurry to figure it out, because my home stereo (Harman Kardon) blows it away. Overall it’s just expensive for what it is.

Awesome sound system. I have had top of the line speakers and these beat them all!

Sonos speakers sound great, except when the app disconnects and turns off the speakers randomly. This happens for our speakers when playing music, audiobooks, and podcasts, as often as every 5 minutes sometimes. This of course makes listening on Sonos very difficult, as the app is also a bit slow and clunky. (I wouldn’t have too big of an issue with the slowness of the app, except that I have to restart it repeatedly) On a side note, Sonos also needs to incorporate podcasts better. Podcasts subscribed to cannot be streamed, but must be downloaded. In addition, it is very difficult to navigate through the podcast precisely with just a slider and no rewind/fast-forward buttons like the native iOS app.

the screen hangs up after walking around the room when calibrating and waking up the neighbors with the loud beaming sound. The screen hangs up in iphone 8 and 8plus

It fills my house with the music I love, and the artists I enjoy. Have speakers all over my house. Love it!

I love Sonos. I have all of them. The sound from the whole set is amazing. I recommend it to anyone. Thanks

While the app has improved, it’s got a long way to go. Needs to be more intuitive to hop between functions.

While I’m quite happy with my Sonos hardware, the iPhone app leaves a lot to be desired. All too frequently, when I’m streaming music that is resident on my phone, there is WiFi interference (I guess) and the music stops. That’s not so bad, but when play resumes, the app has skipped ahead - usually by several tracks - instead of resuming from the point at which comms was momentarily lost. This is simply unacceptable and infuriating. I spent my entire career as a software engineer and can’t imagine why sane behavior would be impossible. The only response I’ve gotten from Sonos support thus far is to request that I submit diagnostics when this happens. But my issue is not that comms is lost, it’s what the app does in response.

Here’s the deal on the 56-year-old guy who spends more time on the tractor or his pick up truck or boat fish and it definitely does not enjoy anything high-tech. The guy at the store told me it’s not a big deal you can set this up yourself and he wasn’t kidding I now have great music in every room I want to complete different rooms at a time different songs all from my phone. What would you look at here I guess I know I’m a technology and now

I’ve spent a small fortune on multiple Sonos Connect units. On a far too frequent basis the app can’t find the units on my network just moments after they were available. It takes several attempts at killing the app and turning WiFi off/on along with a few moments of prayer to get it to connect again...if I’m lucky. Sonos has a great concept but execution is poor. It’s too bad there isn’t a solid competitor to get them to make their system live up to the promise.

I am having marked trouble while listening to my music on sonos. Music keeps getting interrupted and changing to the next song if music is being listened from iphone. Sonos equipment sounds amazing but can only listen to music if it is from in my computer.

I cannot add my new sonos speakers because the Sonos Controller app says that I must update the app to proceed.there is no update available in Apple’s App Store either for the Sonos app OR iOS. Using a brand new iPhone XR. Contacting Sonos was no help as they could not figure out a solutions returning the speakers now. I can get the same quality (or better) sound with MUCH easier setup and maintenance processes for a fraction of the cost. I do not recommend this or any of their products.

Best system ever! Great to give as a gift- terrific sound!

There are problems with songs skipping when playing iTunes downloaded songs. I have where there problem has been around for a long time. It past time for Sonos to fix this issue.

I don’t really care about how unintuitive the app is. I can forgive that if the app works and remains stable. But it’s not stable. It crashes or locks up constantly. I have also run into situations where the music will cut in and out. The speakers are fantastic but the app can make or break the experience. Please take the app seriously, Sonos.

You can’t develop an app that shows a map of the individual speakers. Lame. I like to toss this whole system out the window. Frustrating!

I am so happy with all my Sonos items. Playbar, Sub, Beam and as of today two play:1. The app is great and voice commands are fun!

The speakers stop playing randomly. Have reset and restarted multiple times. Fail.

This app is crap

My dad introduced me to it a few years ago went from one play 1 to a play 3 not just bought a play 5. Awesome sound glad I bought it Sean s.

Love my Sonos speaker! Sound is fantastic and it was so incredibly easy to set up. I can see anyone doing it. Kids, Middle Ages and the elderly!

I have good sound. Nothing else need be said.

Please make a connection with Apple Music so I can play music off the Apple Music app

The most quirky, inconsistent app that does not work. It does, however, consistently disconnect, cannot connect, and does not interface with music sources properly. And just to be sure it wasn’t us we have even employed the use of a professional electronics installer. Many friends struggle with the same issues. After a significant investment in Sonos systems and set up throughout the house it is disappointing to say the least that the app does not work consistently.

But I am over 55.

Love the speakers, easy set up and connection. But the app connectivity is terrible. It consistently drops out while listening to music or podcasts. I have asked their support team for help and they don’t even have a fix for it. If your reading this, you have probably already bought the speakers but if not, you would be better off getting other speakers.

Sporadic and does not work reliably

Sonos does not work on iPhone with your own music. It will play a part of a song then skip and skip and skip. Very unhappy.

Songs constantly cut out 1/2 way through, incredibly annoying

It would be nice if the system was more advance with smart tech for the price point it is at. App is okay. Sound quality is great for size of speakers. Wireless Connection is a breeze, but requires wife unlike straight up Bluetooth speakers - (pros and cons to booth). Customer service was very helpful and easy to deal with the one and only time I had a problem

Want to stream music to your speakers while you work out? Great! Oh you want to use a work out app at the same time? Sorry then Sonos will start skipping songs after playing them for 2min then switch to a random song. Then skip a few more. Then stop. How’s your workout going? U mad?

Every time I request Alexa to play music, she will play one song then stops playing.

Both my girlfriend use Sonos Excellent product

The app is in desperate need of an update to fix A problem that has started in the last month or so. I have a playlist on my iPhone and when I tried to use it each song only plays partially before the next one comes on in the queue. This problem did not happen with previous versions. Streaming music services seem to work fine but the music stored on my phone does not. I have rebooted the phone and tried everything I know to fix the problem. Help!

For anybody considering a wireless music system in their home Sonos in my opinion is the best. All you need is a 110 outlet to plug in the speakers and the sound system works fabulous I have speakers in every room. I love it.

Superior sound functionality and customer service. I didn’t like that one song though.

We love our Sonos systems. No constant messing around like all other systems, it just plays....

I can’t play other artists from all around the country

Best ever sound 1000/% power sound stelar. 📈✅💹⤴️

Please make a connection with Apple Music so I can play music off the Apple Music app

After 6 years of owning my Sonos I am still amazed that this company would shut down my Sonos Connect until I downloaded their flawed update. This is the third time I’ve been aggravated by their flawed update and if I had just purchased this product I would be returning it immediately. I always prefer to update my devices once the “bugs are worked out”. Why would Sonos even put out an update without extensive testing and reviewing periods? It speaks to their foolishness or maybe a sense of urgency to collect and sell customer’s personal information. Why else would Sonos need to access your cellular data for a unit that is hard wired at your home (and not mobile). When I purchased my Sonos it played Pandora commercials just once every few hours. Their updates changed that benefit too. There are better choices for streaming at home and I will not ever again recommend a Sonos anyone.

The functionality of this app is terrible and doesn’t connect well with Apple Music. Love Sonos but man the app is brutal!

The speakers are great, great sound. But, the app is super glitchy. Freezes or just turns off frequently. I wish you could just connect your phone through Bluetooth and run music through these speakers without using the Sonos app! If you run SiriusXM through it, especially listening to any on demand programs....forget it, can’t fast forward or rewind....so when the app shuts down on you in the middle of a show, which will happen, when you reboot everything you cannot go back to where you left off....you have to start the show from the beginning. Once connect everything sounds great, I just wish the interface with certain subscriptions and app worked better as it’s the only way to use Sonos speakers.

If you don’t own Sonos you need to get with times. Tune management by rooms is amazing and this app makes life way to simple

UPDATE - my sonos speakers went out of sync yet again. I tried adding the speaker back via the dreaded app. And alas, Sonos YET AGAIN DISABLED the add speaker feature until I updated the app. Dear Sonos, if you keep up this practice, how are the users who have an older iPhone who can no longer update their iOS and therefore can’t update their Sonos app going to use this expensive stereo system that THEY PAID FOR?? Have you thought of this before you thought of your incessant c*** updates and constant disabling or app privileges unless an app update is made? Or will all these similar complaints fall of deaf ears? UPDATE- if you are having problems Alexa finding your sonos speakers, try this. Go to Alexa app and delete the speaker in from the menu “Smart Home”. Then use Alexa app to rediscover your speaker again. Then it should work. —————- The update knocked out all my speakers out of network once again and proceeded to tell me I need to add all my speakers again. Here we go again.... Now add salt to the injury, when I tell Alexa to play my music via my amazon music account, Alexa cannot find the speakers. Once again, are Sonos app developers listening here? Please stop taking my system hostage. Why do you prevent users from using their system if they don’t update the app when everything WORKS????? Stop it. Please!!!!!

I bought the Playbase with sub and two Play 1 surround speakers. From the moment I opened them and plugged them in, I was more than impressed with this app. It makes so incredibly easy to connect the speakers to your WiFi and get them up and going. And the room tuning feature of the app on the iPhone is wicked cool! Best app I’ve used in a while.

My sonos has been cutting out a lot recently when listening to the radio. I don’t know if it’s the sonos or the tunein app or a combination of the two, but it’s really annoying.

It worked great for 3 months then our Sonos Beam quit recognizing and broadcasting the TV sounds. It is the Christmas holiday period ,but we have not had any replies to our email that we sent about this problem 4 days ago.

I frequently receive error codes; messages saying I already have music playing on another device (I don’t), requiring me to restart my phone; sometimes it can’t find my speakers, despite being connected to Wifi. Sometimes it takes me 5-10 minutes or troubleshooting before I can listen to music. A real headache to use sometimes. Have seriously considered returning the speakers due to the app.

Sound is awesome. Fills the room and the phone app is great. Doesn’t work with Samsung One remote. Need to update.

I’m gonna sell my whole set up. The amount of complications when changing WiFi is ridiculous. The problems on a constant basis is ridiculous. Alexa doesn’t even work anymore.

Sonos, enough. You’re not innovating enough to warrant app updates every time I open up the app. It’s just music and I just want to turn it on and listen...

The crisp sound, and ease of use make sonos a special must have in any home.

User Friendly

The Sonos app is great for listening to music, but as an avid podcast listener, it’s upsetting that the podcast restarts as I am listening to it. I could be in the middle of a great podcast when it restarts from the beginning and I have to find my spot again.

It’s always playing in my home.

Problem: This Sonos Controller app in iOS doesn’t finish the playing song and advances to next track when the music is from ‘On this iPhone’. In contrast, the same songs are played without advancing/skipping when they are with ‘Music Library’ (which hosts by a running PC or NAS). I rate this app 1 star; since I intend to control music in my home from iPad (and/or iPhone) where I arranged music into iTunes list with specific ordering/sequence.

After recent updates, I can barely connect to Sonos through the app. Cannot find system on network.

It is not easy to change from one WiFi to another. That’s the only thing that needs to change, and possibly have a blue tooth set up and an inverter for car rides!

System sounds terrific and is very easy to setup. There are occasional times when SiriusXM just doesn’t work. It’s very frustrating but otherwise no problems.

Easy to use and amazing sound.

We purchased playbar and 2 speakers for the tv room, and we are happy customers!

For all the hype, Sonos stinks. Unreliable, and unpredictable. A freckles system at best. It appears to know WHEN you want to use it because in our experience that is WHEN it fails. When you try to get technical assistance, miraculously it’s a real challenge to get help. The good news is Sonos is ALWAYS ready to CHARGE you for more product. That system seems to work flawlessly. Save yourself some stress and. DON’T buy Sonos.

I’m very disappointed with Sonos after the last update to 9.3.1. The application repeatedly skips and/or randomly jumps songs when playing a playlist from my iPad. At times it states its lost the connection to the iPad and will not play songs. Application testing should catch these things before releasing an upgrade. Please take a look at this to correct the problem in the next release.

Too many updates. Way too many

Doe not work with my I phone

Let me start with the positive. The look, ease of use and the sound are all amazing. The bad. The Sonos speakers are big WiFi hogs. Had I read the reviews and Sonos users portal, I would not have purchased them. The speakers consistently drop out. All due to the WiFi network. I’ve been through three providers and the outcome is always the same. I’ve called Sonos and they work some magic, all works for about 15 minutes. Of course this is after I’ve hung up with support. The connectivity issue is all you find on the user portal. It is a major issue with Sonos, If you have more than on speaker. I have the surround setup and when it works, it is amazing. However the sub, play ones and occasionally the sound bar all drop off. If I had to guess, I’d say yesterday with all day Christmas music playing, the play ones and sub dropped off 10-15 times for 10-30 seconds. Sonos tells me the fix is a new router. Not the c***** ones you get with your internet provider. Thanks Sonos for the help. Once again had I known what I know now, I would have bought the Bose. It uses RF to link speakers and one speaker hooked to WiFi.

The Critical: 1) Every now and then playback through the app will change to the next song without the first one finishing. All settings have been checked, app deleted and then reinstalled, etc but the issue periodically happens. 2) Playback and/or connection with Pandora can be funky. Sometimes when playing through the Pandora App, it will launch and play through your Pandora feed through the Sonos App🤨. The Good: Love Sonos. Love what they are doing with sound. The app has been fantastic, especially when I took the plunge to really explore the app and the integration of music services.

Bad UX. Love everything else.

Great product and great app. I am visually handicapped and as a result, I need to use speech to use the app. It is very accessible and I appreciate the efforts of the developers to make it that way.

I can’t imagine ever going back to using stereo equipment with bulky speakers. All I need is my iPhone and I can play my downloaded music, radio stations, Pandora and more. Sonos is technology at its finest!

The speakers are off the hook & the App takes listening to music next level!!!! Easy & super user friendly plus reliable!!!!!!

Hard time keeping it working.

Sounds is incredible for such a small speaker! Love it!!!

Buggy. Doesn’t hook up to internet. Very difficult

I assume the small Asian children building these are hopefully making 10 dollars an hour or more for this price to be so inflated. More likely and 3000% markup

Good and useful but annoying to search for songs because they are categorized so much

Need to get the bugs with the app sorted out. The fix isn’t making Sonos users change their SiriusXM password every other week. Fix the issues!! Not worth the money if the speakers can’t play music!

Using this app the Sonos One will not connect to my Apple Airport Extreme 2.4Ghz b/g network. Customer support was only available during a time convenient for those living in the EST. By the time those of us are opening presents in Alaska, the support window had closed. Smh...

This speaker will never update and I can’t add it to my system very poor Bluetooth capability

The title says it all: Absolutely fantastic

Amazing sound. Easy set up and connectivity to my other Sonos devices and rooms. Very versatile. Only issue was getting Alexa to recognize my Sonos Devices.

Airplay won’t work. My recently downloaded music from Apple is t even showing up and my guests are on the way. Should have bought Bose.

Sound quality is ridiculous. I also love the fact that works of your apps and not your phone itself

They rank up there with the bose.

I don’t have this issue on iPhone but on iPad it’s not letting me select music from the iPad to create lists or queues....very disappointing was not an issue before

Keep getting disconnected from Sonos. Lost all my playlists when I resorted to factory reset. How can you not be addressing all these complaints about your update?

I have had Sonos since it was first introduced. Initial the App was easy to use and straight forward. With each update and added functionality it has gotten more confusing and less intuitive. My poor wife doesn’t even like using it anymore..... the app is packed with options, but for everyday use it is a pain. Unless you have something saved in your shortcuts, you have to rethink how to select and find music channels that I want. I consider myself somewhat technology literate and find myself pausing trying to figure out how to do things. For people who are confused easily by technology this app will drive you crazy. I know .... I hear from my wife all the time. I think Sonos needs to use the KISS methodology (keep it simple s***** ) and redesign this app and let the average person test it and not a bunch of engineers. I wish I could rate the Sonos speakers and system separately because I would give it five stars. The app needs to be easier to use for basic functionality for the technically challenge. If you make it easier to use....my wife might let me buy another speaker…

In my opinion the app is clunky and so frustrating! The Sonos system works fine for the television, but when it comes to music thanks to their app the system is almost unusable! When the iPhone locks there are no audio controls from the lock screen and the music skips constantly making the app unusable. A big reason I got this system was to be able to listen to my music library, with the ability to easily control it from my phone. Unless I compromise my iPhone by setting it to never lock, music listing isn’t an option.

I demo’d several systems including Bose and I Love my Sonos. Excellent fidelity. Excellent surround imaging. The WiFi system is the way to go. I want more! Hats off to the designers. You nailed it!

The design and usability of the app is bad. Tough to figure it out. I do software design and this is just badly designed. But I would accept it if the system worked. It doesn’t. I have a solid high speed connection and multiple WiFi access points and it doesn’t work reliably. Avoid it if you can.

As a user...this app is not user friendly, dose not support adding and removing functionality to rooms, having speakers as different groups, and limited tuning for premium price product. The landing page should be set up with a tile type menu that increases navigation, linking of devices and over all functionality.

Love our Sonos sound system but when we stream music through Pandora or Amazon it cuts out frequently and this is very annoying because it did not do this before. It will say can’t connect or unable to play yet this never happens while streaming tv or playing Pandora from the Apple TV app. What’s going on!

Our Sonos has been a wonderful addition to our home. It is very easy to set up and play but we continuously have problems with our settings being arranged differently every time we turn it on. We have seven speakers and quite often only one speaker will be turned on or two or three will be turned off and sometimes it won’t allow us to access Pandora. You must keep regular updates which can be a pain, but when it’s actually playing, it’s an extremely nice system.

The Sonos feed is not browsing my music preferences.

Simple and intuitive to set up.

There’s a software update ever time I open the app. What’s up with that!?!?

The app is not working as it used to. Just this morning I noticed the volume control does not work. The system plays for awhile then shuts off. Sometimes when switching artist, the song doesn’t begin to play. I agree with others that the app isn’t what it used to be. Now the app is the issue, not the sound system.

Whenever I update the app I spend days trying to get it to work again. The speakers sound great.

Wish it could be controlled by Control4 like it use to be. That would truly make my life easier.

I’m sick of all the updates and making me re register zones that have been registered before.

At first I loved my Sonos it was fun,novel sound was clear and it wasn’t hard to use. Well now that’s over it seems it’s not long from on update to the next nag nag nag do YOU HAVE A NEW UPDATE (and your usage won’t be as good without) oh my goodness I miss the days of popping in a Cassette or CD and a radio didn’t require a freakin UPDATE! Oh never mind streaming is not that great I can’t get all local stations. .... like I said honeymoon over I’ve had my sono’s for about 3-4 years....I’m looking for a way out.

Very glitchy and stops working about 25% of the time. I have to reinstall the controller on a regular basis. I am tech savvy and run Apple IOS at home, just FYI

My app keeps disconnecting from the music services. Which makes my Speaker’s useless.

Impossible to update the the speaker for new routers or wireless networks. It asks you to hard wire to your router, but it won’t detect the connection. It just gives you the run around with different instruction. Better off resetting it.

Just updated my sonos speakers and now it says it does not support my music??? HELP ITS CHRISTMAS EVE!!!! We just bought these about a month ago.

Music cuts out all the time for no reason.

Wouldn’t buy again.

I use an iPhone and don’t like that I have to unlock my phone and open the app to adjust the volume or go to next track. Otherwise, it takes some time to get used to how to navigate through your music from the various sources. I just feel like I spend too much time Messi g around with this app.

I love my sonos. My problem is it keeps disconnecting from my tv remote and now I can’t reconnect. Impossible to get someone on the phone for help.

SONOS is the modern solution to tie modern music and entertainment options together. Support is smart and helpful

This is possibly one of the worst user interfaces I have encountered, especially for a brand of this size and innovation. Dont get me wrong Sonos speakers and the concept itself is brilliant, however the organization of the app makes it painful to use. Take a hint from Spotify and make this user friendly, there is no use paying upwards of $200 for speakers, when they become difficult to use due to sub par programming.

No system comes close.

Consistently stops play regardless of app update. And as of 12/23 it’s still without change.

About once a month a software upgrade is pushed out resulting in the system losing connectivity and a need to call customer service.

Odoyle rules

Sonos constantly drops out in the middle of songs, despite strong WiFi signal. So frustrating that I rarely use the app.

If you are considering a speaker system for your home, you have found it! Look no further. It is simply the best. Yes, it is more expensive than other systems, but you get what you pay for. Easy to set up, easy to enjoy. Makes for a great surround system for watching movies, or for simply listening to music. I can’t say enough great things about it. Just buy it, but think of it as an investment. You will get so much enjoyment from it. You won’t be disappointed. (Sounds like a Marketing message from Sonos, I know. But it’s not. I’m just a satisfied customer 😊).

Lo recomiendo 100%

Always unable to access my iTunes music. This is getting really annoying

Getting really annoying, relax ya maniacs.

I expect to be able to control music from my lock screen (as every other music app allows), so I’m confused why Sonos chose not to include this feature. This is the same for controlling volume, I don’t want to have to unlock my phone and open the app just to turn it down or up. I should be able to do this from the lock screen. Also, why is there no bluetooth functionality? I get that Sonos wants you to use its app to ensure quality audio playback. But this is a real pain if a friend wants to play music - they have to download the app and then sync with the speaker. The speaker is not easily portable. As to my point about bluetooth, because the speaker plays via WiFi connection, if you take your speaker somewhere else you have to set it up on a new WiFi network. I couldn't figure out how to do this. If there was Bluetooth functionality I could easily just connect and play from my phone. Love the speaker, hate the app.

The speakers have very nice qualities. A bit pricey perhaps. Yet I have several so .... main problem is the software it remains buggy. They seem to favor the phone and leaves us desktops behind

Good sounding CD quality, flexible, reliable, supports most popular music services. I use Connects with my own amps for existing wired in-ceiling speakers, Sonos speakers, and Soundbars for a total of eight zones so far - party mode truly rocks the house. Sonos just needs to support high resolution files. It deserves the best sound available.

My problem is if I want to play music I have to pay for it.Also when I search for a song or artist it says it has no clue or something like that.And it’s really annoying because I bought my Sonos speaker to listen to music better and got the sonos app to play music on my sonos speaker.Im sorry sonos but I am pretty disappointed.So this is my feedback.P.S please make the sonos app better

This is the worst app that I’ve ever used. I’ve used it on different iphones and Ipads and it freezes up all the time, on all of them. This is terrible!

Randomly skips songs.

Doesn't play full songs I've purchased on my phone! So lame!

Not happy because sonos won’t play from iPhone. Stops in middle of a track and skips to any track

Great speakers quality but the app needs a major improvement. You want to listen a album and I keep shuffling to different songs and artists. I'd like to be to be able to skip the song without to have to unlock the screen and this is not possible. Probably going to donate it to my brother and buy a boose...

Works pretty well. Just wish it worked with Apple Watch

The integration for airplay2 is terrible. I can see the amp as a choice but it won’t connect at all. Also I can’t edit my Pandora shuffle playlist in the Sonos app. Overall needs a lot of work

I can't even enjoy my speakers anymore because the recent version of this app skips songs without any interaction whatsoever.

When I see the red notification dot in the latest versions I figure maybe there is some important update I need to read about. I don’t expect I will be seeing the same new product ads I saw and deleted yesterday. Remember the boy who cried wolf? How do I opt out of these repeated ads? How about fixing some of the flaky UI aspects and inconsistencies between music services?

Streaming music from your iOS device is broken, and skips to the next song after a minute or so of every song. This problem has been known to Sonos for months, yet they cannot or will not fix.

I love everything about my speakers! My favorite is the alarm feature. I can set music to play at the start and end of our day. No yelling “time for bed!” Or “get ready for school!” The children simply hear Sonata in D Minor and they know what to do!!

Very nice collection

Keep having to Unplug and Plug my Play 3 in way too often. I have had SONOS in the Phone a Few Times and it appears as though the Tech People just aren't Technical??? I gave up!!! It’s such an Issue with my Speaker sitting right next to our Modem That I’am we’re just dumbfounded. I have done All the Updates and it is just a Real PITB that I have to keep unplugging the Speak and Plugging it back in. Just a real Dumb thing that Continues to Plague us with SONOS! I would rate the App better, but..... It takes me a While sometimes to even get to the point of being able to USE IT!!!

The Sonos app skips with Spotify music. Great design, but poor execution

Did an update now nothing works

It very un-Mac. It doesn’t work well. Is buggy and frustrating. It feels like a bad windows port. The error messages don’t make sense and you can’t debug it. I’ve never been able to play music from my computer. I guess it works great for streaming, but if you don’t do that. You’re in for a world of pain.

I’ll be removing this malware ASAP. Dunno why on earth I would need an app to connect to a bluetooth speaker but it was immediately clear when I opened it. I can only use the “music devices” authorized by sonos. So glad I tried before buying and know to avoid this c***** product altogether. Save yourself a headache and buy a proper speaker that doesn’t push this nonsense.

I loved my Sonos system, but lately it will not play a song all the way through. This happens only when I play music on my phone. I can play Spotify, Amazon, etc. with no problem, but my favorite play lists are on my phone. I’m very disappointed and sorry I bought this system.

I have a control 4 and speakers throughout my house and Bose headphones. Sonos is great. I use Spodify and love they have podcasts now. My only wish is I could use it with YouTube since there is great music there

Amazon music is terrible with this device.

Many bugs that need to be addressed, when playing music from my iPhone the songs skip by themselves, I have to leave the phone unlocked to be able to listen to the songs, it’s annoying and disappointing that Sonos been so expensive and can’t fix this problems...

Since installing 4 speakers throughout my office we have been uplifted with beautiful sound easily synced to Pandora and Spotify Highly recommend Sonos

I'm retired, and want to simplify things. Sonos has done that for me. It drives the sound on my tv, vastly improving my ability to understand dialogue (tough for a 67 year old). It drives the audio for all of my Apple devices, providing excellent sound as it replaces apps, preamps, turntables, and CD players. A simple way to get great music playback. And... I think the sound is excellent!

..........then bought 4 more!!!!

our sonos is out for 2 days now! Out of nowhere, the Play button is “dead”, doesn’t function anymore!!!! Our app is up to date; Wi-Fi system works as usual for everything else! Is sonos app malfunction? This is the second time it happened! Last time it came back eventually with no reason! Now it is dead again! We spent hundreds $ on your system, we expect better than this!

Absolutely love sonos. App works perfect- bug free and simple to use. Sound quality and user experience are paramount!

We enjoy more and varied types of music with a two room set up of three Ones a Playbar and Sub. Sound is theater quality. So nice to listen to tv with this! Alexa is obedient and even tempered. Ready at your beck and call.

Would give 6 stars if I could!

Has glitches. Skips songs randomly. Stops suddenly.

Can’t play your own recordings (that I am aware of) maybe I need to try harder. Like the SONOS development team. Seems like weekly updates. Yeah. Needs more frequent updates. Actually, no it doesn’t. WHY DON’T YOU JUST WAIT UNTIL YOU GET A DECENT BUILD AND STOP WITH THE GODDAMN UPDATES!?!

I’ve messed with a lot of systems through the years to sync music throughout the house. Most were complex, costly, underperformed and turned out to be a waste of money. Sonos isn’t the least expensive option but I believe it the best. Especially given the ease of set up and the great online and phone support. Sound is great without any reverb throughout the house, upstairs, down and outside. I highly recommend

I loved Sonos but am finally sick of it getting bricked every time they update the speaker software. We have it at our second home and every time we arrive an upgrade is required. The app and speakers are unusable until an upgrade is completed and the upgrades fail every time. Horrible to brick the units to mandate an upgrade and leave people without service. Sadly, I would look at amazon or others if you don’t like constant buggy upgrades making your system unusable.

The app is not as responsive as it used to be.

Perfect time for a review request. Been trying for 15 minutes to play music. Keep restarting the app. Usually it’s just the skipping songs for 10 minutes to worry about

I live in Africa where bandwidth is poor and Sonos often doesn’t work. When it does work, it is constantly updating. I am not happy with the product.

Once you get one sonos you want more

When we bought our home over a year ago we placed Sonos on every level and have the speakers in at least 6 areas. It was so easy to use but over the last 6 months it has become so time intensive and challenging to use. We usually just play music from our phone. We too used to tell people to get it now I say its not worth the aggravation. We invested a lot of money into this system and I regret it.

I like our Sonos soundbar, but the app is the pits. It isn’t intuitive for searching, it can’t figure out how to bring up results if there are misspelled words, podcasts are hard to access, and the app doesn’t save search history or common searches.. I use Apple music, and their app is much easier and more helpful...too bad I can’t use that app with the speaker. Seriously, I am baffled by the juxtaposition: top shelf speakers but a very flawed interface to use it.

The most recent update has had trouble connecting to the sonos. Turn WiFi off, back on. Still doesn’t work. This happens pretty much every time I open the app. This is with a completely up to date IOS on iPhone X. Hopefully they fix it soon.

I expect much better software for a $200 speaker. The app regularly can't find my speakers, drops connection in the middle of songs, and occasionally forces a software update before I am allowed to interact with my speakers. I only use the app to set speaker groups at this point, the Spotify integration works better than the app itself. I suggest allowing users to opt out of software updates as well as caching speaker addresses so it doesn't have such a long discovery time when I want to use it.

I’ve been completely dissatisfied with Sonos in the past 3 month period. I have been hit with one problem after the next. Previously, no troubles. Now, constant skipping, stopping & simply not playing from my iTunes library. M4a simply not recognized. I’ve spent hours on the phone & computer with sonos tech support.

It is marvelous I’m enjoying it that’s why I want to get another one thank you

Terrible - unfixable issues

What happened to Sonos!? Hardware works great but recent versions of the app really messed up. Now I can’t access some of my music on my phone and songs stop playing mid way. I’ve upgraded to latest version of app and iOS but it doesn’t fix anything.

I just spent several thousand dollars to get our first Sonos products. I bought a whole-home system including two Playbars, multiple Sonos One’s, a Sonos Beam, etc. I should have done more research on the freaking app. It is the most confounding, confusing, cuss-worthy, useless app I have ever attempted to learn. I’m a competent tech person...not an expert by any means...but I learn and navigate all apps without assistance. Not this one, though. It is frustrating beyond belief. It is the WORST! At first I appreciated the app’s clean look. That lasted until I needed to troubleshoot our system which happened at breakneck speed. Then I realized how very little explanation and help screens there really are. What is there is overly-simplified and the most basic of instructions. I will have to call our A/V professionals back out because apparently sharing useful information on this app is too much to ask. Even as I’m typing this, my husband is screaming he cannot get sound from the TV on a Playbar using the app. My husband is beyond frustrated and I am so regretting I didn’t check out these reviews to see all the unhappy customers complaining about this version of the Sonos app before I spent all the money on the hardware. I never write app reviews but this one deserves a great big ZERO out of five stars. **UNSATISFACTORY**

The difference between getting up and changing an album or cd is night and day

I wish there was better more robust interface to my music on Apple. I want to be able to play anything. A video with sound. I want to play it with my sonos 1 or 2. The sound quality is pretty awesome.

I’m not one for public reviews, as a business owner I’d prefer to contact directly and privately through email or phone. Unfortunately I cannot find a phone number for sonos, and the link for email contact on their website doesn’t work. So, here we go. I bought my first sonos speaker 2 yrs ago & it worked flawlessly. So I added another speaker and their amp, again it worked perfect. Then I added 3 more speakers, and another amp at my cabin, perfect once again. So last winter I added 4 more speakers. Worked great for a few months then something changed. Occasionally everything works fine, but more often than not it skips songs and/or quits playing. This has been going on for over 9months. Their speakers are wonderful, but if the app doesn’t work, they’re completely worthless. I have noticed that they work better (but not perfect) through airplay than using the sonos app. I use iPhone/iPad. and update iOS and sonos app regularly. Same problems exist at two different locations, two different internet providers. The only thing I can think of that both locations have in common is that I have Control4. I don’t use Control4 to access the sonos speakers, but do use it for accessing the sonos amp, which I very rarely use. The control4 is the only thing I could think of that may possibly interfere, maybe an update where it periodically try’s to contact other endpoints and that causes a skip or something with your app??? I have seen similar reviews of the sonos system skipping on iOS but didn’t see anyone mention control4, I do hope this helps to fix the issue.

Really tired of the app constantly stopping my songs and skipping ahead by a few when I open the app to check on the current queue. App is super annoying, listening to music seamlessly is a fantasy at this point.

Use it in our clubhouse, pool, tiki area and pavilions! Only thing I’d like more is if it had a simple clock feature to play from 8am to 9pm.

The Sonos app takes a little getting used to as the go to place for music via my new Sonos system. Once you do though it’s quit seem less and easy to use. I currently have three zones (if you will). Living Room/Kitchen, Master Bedroom, and Pool (w/Sonos Pre-Amp). It was all easy to set up and now easy to play music throughout the house (whatever and where ever). Remarkable improvement over my previous traditional and outdated Yamaha receiver set up with wires running everywhere. Now all controlled from our iPhones. For instance now my wife can be in the Master listening to her favorite playlist while I’m outside cleaning the pool listening to mine. Now when we go out to the hot tub at night we bring along a phone, open the Sonos App, and just like that we have our entire music library (Apple Music or Amazon Prime Music) at our fingertips for our listening pleasure. I don’t know why I didn’t upgrade to Sonos sooner. It has provided us with the music and TV audio quality and flexibility we’ve been looking for.

I have a Sonos 5.1 system that I have been using for about 6 months. When the speakers are working the sound is incredible. They were easy to set up and they look nice in my living room. The app is a hot mess though. From my experience there are certain things that need to be done well. I need to be able to switch between sources ... TV, music, 2 computers, echo fairly quickly and I need to be able to move components (speakers, subs, etc...) between rooms fairly easily. The UX of the Sonos app fails so miserably at both these things that it is often easier to switch sound sources within other apps, like spotify or the apple preferences, than it is to use the Sonos App. As for switching components between rooms. My power failed in my apartment, and when it started up one of the Play:1’s and the Sub were not working and the app listed them as ‘?’. I tried unplugging them, I tried resetting them, eventually I managed to delete them from the app and reinstall them. However they got put into a different room as my other components and that room was not listed, nor can I move them from room to room, nor can I find a way to simply delete the entire setup and start over from scratch. Don’t know how the app got a 4.7 rating. It is a hot mess.

When I browse “on this phone” on Sonos only a few of my songs and playlists from my phone show up on Sonos. Would love the fix if anyone knows it!

BEST SPEAKER EVER PERIOD.

It does not stay connected and skips songs after playing one for about 30 seconds. Very unreliable for an expensive unit. I wish it performed better. Ironically a typical Bluetooth speaker would work better.

We have lost all functionality with this latest update. Get your c*** together, Sonos. Your customers deserve a functioning app and product.

Why can I use most my other music apps without a problem but every update I’ve had problems using Apple Music. Not a big deal to most but I’m having reoccurring problems with Apple Music. And yes my app, software and music app are all up to date.

Constantly stopping after one song, even when pressing “play all”. Works one out of 5 times. Cool idea but it’s executed very poorly.

Every time I try to use the speakers it seems there is a new update, I need to reconnect the speakers to wireless (with Ethernet cable), then I can’t access controller without updating my software, creating an account or modifying existing one. I wouldn’t recommend purchasing Sonos to anyone, wish I hadn’t given some as gifts, back when they worked well and sounded good

Sonos was 5 star but now 1 with so money glitch with 9.0 and beyond. No lock screen with AirPlay, skipping with AirPlay etc.

I love my Sonos system my housewarming party was s hit!

I had the Polk system at first, did not work at all. Very difficult. Had it 3 days and returned. Went with Sonos. Never looked back great system ,,,,it works

After spending hours on trying to troubleshoot the issue (based on Sonos website), our Sonos One is basically unusable. It’s incredibly frustrating. If you call Sonos, you are out on hold for an hour.

Software eventually works right? I find I use AirPlay more and more

Bedeviled by ear fatigue for way too long in our master bedroom, we started looking hard at the Sonos One for relief. Wow! Just what the doctor ordered. Silky, smooth audio streams delivered with the right power and the right clarity. And a no fuss, paint-by-numbers setup helped the medicine go down that much easier. After hearing the first one, we doubled the dose for double the pleasure ... in stereo. Couldn’t order the second Sonos One fast enough. The system ties to all our devices, including Apple TV, and connects to a slew of content. We have a 10 year old, 40” Samsung flatscreen, and adding stereo sound with this level of fidelity made for nothing less than a transformative moment. Stunning sound with even highs and heavy distortion-free bass. The Sonos One represents our first foray into the world of Alexa. And so far, so good. Ripping our old Samsung sound bar off the wall never felt so good. Crystal clear WiFi stereo - that streams as smoothly as it sounds - is just the therapy our tired ears needed. You really can listen as well as you hear — with a speaker at least as good as a Sonos.

Now it has lots of glitches, podcasts will abruptly stop and start over from the beginning. Really annoying.

If you buy sonos, expect to continually be forced to run updates. Between the app and sonos hardware, if either is out of sync, forget backwards compatibility, welcome to a world of compliance. I have various devices that I use to connect to sonos, and this effectively blocks a wide range of features within the product. It’s very disruptive. The last thing you want is a 3-5 minute pause in playtime or to schedule around and plan around these inevitable and frequent updates. It’s mind-boggling that in todays tech world, sonos engineers can’t come up with a stateless solution for minor version support across basic feature-sets. I could understand being a few major version behind, but that simply isn’t my case. Their engineers seem to be extremely out of touch with customer experiences with little attention to what impacts their customers most.

We built a new house with speakers in every room, one of my best friends was telling me about Sonos, went to Best Buy, ordered the system, it is amazing. Thanks, Sonos!!!!!!!

Hard to understand

A system that requires many phone calls to make it operational. My system is non operational now.. Had five or more down times to date. New app is not useable by Chrome or Firefox. I give up.

Used to work perfectly- now it skips and drops out all the time for like 2 years now- I have six speakers it’s a total nightmare. No tech can help me, and no, it’s not because I need to leave my phone unlocked. 🙄

The Sonos 5 looks nice on my shelf but it I actually want to listen to music I use my cheap $60 Sony Bluetooth speaker because while not attractive, it at least actually plays music. This app is impossible. Songs start and stop at random, you can’t make playlists out of music you have on your phone (seriously... about this... what the f*ck???) if you use the volume control it will completely ignore you but then 20 minutes later will suddenly change volume. Absolute garbage.

I hate that you force me to update, then you disconnect all my music with every update. This time, I lost my second speaker- now I have to try and recover / re-add to the first. Please test your update more thoroughly. Update: new update to fix this issue was pushed quickly. Added one star. Second update: after downloading and installing update that fixed issue, I received an email telling me it was my connection and link to a document to read. Really!?!? Removed two stars!

This is a great app, but it needs to be shown on the lock screen. Its frustrating to open your phone, find the app, and wait for it to load to actually pause or skip a song. I also think it would be wonderful if Sonos could stream music from the internet!

We love our Sonos. The sound quality of the speaker is fantastic. We use it daily and rarely experience any issues with the app functionality.

The sound is very good. It it not easy to navigate the program. I have to call for help at times. Recently it was working fine until an update caused it not to connect to our network. About 3 different technicians did not know how to fix that.

You are listening to a great song on your phone or Spotify and totally digging it. Then, the song randomly skips in the middle to the next one. It is infuriating. There are suggestions on forums that do not work or are highly technical. The Sonos site says they are working on it. Pandora and music from the Sonos site seems to work but that is not good enough. This is a major defect and it should be disclosed before the store and they take your money. I will be returning it.

What can I say other than without my music from this source life would be empty.!!!

It is a daily challenge as the WiFi is a constant headache

It makes zero sense why this app should skip so much. There has to be something just very wrong with how it fundamentally sends data across the internal wireless network. Like zero buffering or something deeply s***** like that. If I play all speakers, it skips less. But that’s a huge waste of power. I’m sorry I bought this.

This is a great concept. My one complaint is too often the app freezes when I want to adjust the music. This is especially common when I use the iPad.

If you want easy to use, great sounding music system...SONOS IS IT!!!

Glitchy. Doesn’t play our music lists. Gets overwhelmed w large music library. Constant resetting of system speakers. Annoying.

The UI is problematic. Have been using for a couple of years and it has slowly evolved to something less intuitive than it used to be. Something as simple as switching between TV and a speaker grouping is not obvious at all (where it once was). This shows up in situations where I want to play a playlist (day, holiday music) while having the sound off on a football game. Switching to the TV is can be done by changing volume with the TV remote. Switching back to the playlist in resuming is...not obvious in the least. If I do figure it out I generally have to restart the shuffles playlist. Anyway, it works but frustration marrs the experience.

Sonos is some of the best speakers I had app is great to

Received a note that the app was updated recently when I opened the app today. After two years of flawless performance when playing on my sound bar from my iPhone, suddenly now it disconnects after about three or four songs. This has never happened before. Internet is fine; no problem with playing to a JBL speaker via Bluetooth. I’ve reset router, modem, and the playbar - still cuts off after several songs. All indications point to a problem with this latest update to the app. 2 stars only because it’s been flawless until now.

The best sound and so easy to use with app

I am stuck in a Sonos update loop. I have updated to latest IOS- no help. Very frustrating

It’s my speaker and I would like to listen to my music or listen to Spotify ( with advertising )when I want ! Or maybe watching and listening YouTube videos??? It’s not Sonos problem if I have a subscription with someone!

My system of over a dozen Sonos components worked flawlessly until the 9.2 update of October 2018. When playing from my iTunes library, the speakers have 5 seconds of L-R channel dropouts whenever I start or resume a song. The 9.3 update didn’t fix anything. Obviously everyone here is super píssed. Waiting for a Developer Response to all these complaints.

I hate that you force me to update, then you disconnect all my music with every update. This time, I lost my second speaker- now I have to try and recover / re-add to the first. Please test your update more thoroughly.

Currently my app keeps asking me to add a speaker. It says my account does not exist and will not let me control my Sonos. Then suddenly, it will work again, although it is only controlling the sound bar and not the rest of my system.

Syncing is easy - but 1. I cant play files from my phone without using and aux cord. 2. The app isn’t accessible from the lock screen. So, you have to go into your phone and locate the app, wait for it to load then pause. Kinda inconvenient. Again, connecting and setting up is pretty intuitive and simple, but not being able to quickly access the app is a bit of a let down.

This used to be good but now it has an enormous bug. If you leave it as the active app while the iPhone goes to lock mode, when you unlock the iPhone the app has crashed. It looks like it is open, but none of the controls work. Every time I unlock the iPhone, I have to close and reopen the Sonos app (and wait for it to go through its boot up routine) to be able to use it. This should be a really basic thing for an app to handle, but it just can't.

Consistently stops play regardless of app update.

User experience has gone downhill. Cannot spontaneously enjoy music any longer. Sonos forces you to update software so often that it takes the fun out of starting it up and just playing music. What a mess!

I have thousands of dollars worth of Sonos equipment that has turned into pile of junk because now all of a sudden things don’t work the way they use to. App is constantly loosing connection. When you change songs there is a unbelievable amount of latency now. Many times songs don’t play. They will literally go bankrupt if they don’t fix this pronto. This is their bread and butter. I even bought the latest Sonos amp, I have two play:5s with Subwoofer. I have playbar and 2 Sonos 1 in 5.1 setup with sub. I have two Sonos play:1 in bedroom. I am panicking because I have several holiday parties scheduled at my house and I am completely dependent on Sonos system. I could easily play any music I wanted from any service and I bragged about Sonos a lot. Now I am going to have to eat my words and afraid my parties are going to be ruined. My home is laterally Sonos showroom and it is definitely going to do unrepairable damage to their reputation and ruin my holiday parties. Worst part is their customer support is non existent. I called in there was an over an hour wait. Now they are closed on weekend. They make y’all claims about 24/7 support don’t believe any of that. They ask you to post in their forums and hope someone like a power user replies.

Sonos discontinued the ability to use the first remote controller they made and sold without telling anyone. All customers lost the ability to use the very expensive controllers they purchased . There is a second generation controller they made which is fabulous and still works. People can visit my home and controller the music without having to let them into my wi-fi network. I have had more than enough viruses and such from letting people use my network in the past that I simply do not allow it anymore. So the ability to have a remote hardware control device is a godsend. I am super happy with it. In fact, I bought three of them. I am seriously careful about updates and the day Sonos decides to have the 2nd generation controller not be supported, will be the day I do not do anymore updates. SO.... auto update... is not for me. And the face that they are not listing exactly what is in the updates... well...that is just lazy. Since this system works over our home network with all our other devices and computers which we bank with and do other private things with... SONOS needs to tell us what is in these updates.

My family has been a frequent costumer of Sonos, with over 5 speakers all over our house in a variety of sizes. For the past 6 years since we’ve gotten our first speaker, the sound bar, we have been very pleased with our (expensive, yet) great quality speakers. They will cut out every now and then, most noticeable during movies, but that was only a slight annoyance compared to what we are dealing with now. Perhaps it is part of a new update (we have the latest version, so the app being outdated should not be an issue), or simply the app crashing, meaning it will be back up and running within a week hopefully. But, since this morning, Sonos has let us down. An overall irritation, disappointment, and not what we paid for! The speakers (rooms) have been unable to group, and some speakers are silent, despite the loud volume it is set on (they are also all plugged in). We could select a song or artist or radio to play, but the speaker will simply not react whatsoever. Being a loyal patron of Sonos, my family and I are frustrated and hope this issue is resolved quickly, especially with the holidays. But to those interested in purchasing one or more Sonos speakers, they have overall been a great investment for our family. We have been spoiled with these great speakers scattered around the house, making it so that when they suddenly fail to do what they are supposed to, it is especially aggravating.

I used to be able to change the volume from my lock screen. This was a useful feature when watching tv. Now I have to unlock my phone and open the app to change the volume. I used to be able to turn down the tv with my Apple Watch. You should only be adding features, not taking them away. At least add it as an option in settings.

I can’t get them to play together anymore. The app is full of glitches

Love some of the features of the app (e.g. controlling specific speakers), hate that one of pretty much forced to use the app and use its interface which isn’t the best by any stretch.

Wherever you guys are trying to do whit Sonos you guys are making a mess, I can’t even play the music from my library, and yes and upset about it

Sonos is very good except it does not allow the purchaser to adjust the volume level on EACH individual song. This causes volume level spikes on playback for some songs in a playlist. It does use some selected meta data but not all music formats are supported. The software really needs to be fixed or provide a plug-in to allow for individual volume level adjustment for EACH song. This would improve the product greatly and allow it to be competitive with streaming audio where their software does this automatically.

The app is the best one I do not know about you but I like it

For the most part it works as expected. Unfortunately they did some upgrade a few months ago and now you cannot play songs off iPhone properly. They skip or just stop playing. Many people have this same complaint online but so far no response for a fix. Hope soon!

What I enjoy about this app is that it fails in a different way each time I attempt to use it again in a fit of either forgetfulness or insanity. I’m pretty sure I’d have better luck getting my Uber app to connect my Sonus One to my home wireless...

unable to connect message within app all the f*cking time.

You can’t play all of your music from your Apple library. I can only play about half of my collection. So this is really just for streaming pandora or Spotify. Also, with the play bar hooked up to my TV, both speakers play by default which creates an echo... I have to manually turn off sound from the TV every time. And yes, I’ve followed all the directions...

Constant updates and keeps cutting out during parties.

For the last several updates, the performance of the app on an Android OS has been unstable. Performance is great on iOS devices, but on the Android, the app crashes consistently and is almost unusable.

App updated and now I can’t play music from my phone. What gives

10 great years as a 7 unit Sonos owner. Most recently acquired their subwoofer which adds a lot of depth to the dual Play5’s in our living room. Never had an issue or problem!

The app cuts off after playing one song, is not intuitive, and does not play well with iTunes. Love the speaker, hate the app. I wish Sonos would just focus on simplicity, usability and real functionality. Sonos is trying to be all things...they should just concentrate on being a great speaker

All of sudden Sonos does not Cary SiriusXM. No way to contact customer service. Not even sure they have one.

Works good except ITunes, they need to fix it Does not show all music on I Pad Also I cannot get Alexa to work on the Sonos play 1

No real equalizer or sound imaging. In Apple Music services there are no letters on the right side of the screen when you scroll and the alphabetical sorting considers the word The in front of the band name.

I’ve owned many sound systems over the years. Sonos by far has been the best.

We have four Sonos speakers and two users. Ever time we add a speaker only one of our Phones can control a speaker. My wife has control over all four and I can only use the most recent speaker added. My app doesn’t recognize the other speaker. A frustrating product if you have more than one user, with each using their own phone.

We have to reset EVERY time we want to change the volume. Fix this bug!

Constantly updating, worked good when new. Problematic lately

The apps drops connection and requires unplugging the speakers to reset. Thumbs down

I love the speakers and the sound quality. I find it confusing how to save music, load music sources and how to easily use it time after time. We seem to lose settings, the speakers can unsynch and so on. This is however my typical with technology- so I accept this as a given. And likely I need to take time to “learn” how it works. I’m old school and just want to throw on my album, tape or CD- take your era pick. It used to be so easy.

Speakers are pretty good. Not the loudest but great sound quality. 3 stars for not being able to use YouTube with the app.

Great if you have a big house and you like to listen to music.

Sonos has turned in to garbage. EVERY time I connect to my speaker, I get one song if I’m lucky before it disconnects. Support is worthless. What I really don’t understand is I can connect to every other type of streaming device in my house with zero issues. So it’s not my phone and it’s not my network. It’s Sonos. Plain and simple. Fix your software issues and I’ll give you five stars. I’m not the only one that has this issue. Check internet reviews and you’ll find others with the same issue. Save your money, or invest in a system and company that actually works, and will acknowledge problems when they develop bad code.

I had my Sonos play for 2 years, set up was tedious but fairly easy but the Sonos app is very inconsistent. There will be days when it works as expected but other days it is impossible to play anything through the speakers. The most common problems include not finding the sonos speaker, not able to connect to networks and not able to browse music, these problems occur even when your internet/wifi connection is working well. In addition, changing to a new modem/router is a very painful process due to the large variety of errors that one can and will encounter during the process, specially if Sonos is working with Alexa. Finally remember the inherit limitations of the systems... only can play music through the sonos App or Alexa and connectivity is limited to ethernet and WiFi (no Bluetooth, no jack connector). Despite the software/app is lousy when it works it is a nice speaker.

Inconsistent connection to the same speakers in my living room..

I started having trouble over a year ago now their support page even says it doesn’t work well with iOS

App is much easier to navigate and use everyday. I’m also enjoying the connectivity with Alexa!

Apple Music does not work on Sonos. I get all of my music from Apple Music and kind of mad. Can’t jam out anymore. They should partner with Apple.

Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant All I want is Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant Google assistant

Sonos Sound Systems are the perfect marriage of sound and design.

Based on commercials I thought I could just turn on whatever was on my phone in any room I wanted. The application always says it needs updating when I launch it. Then once that hurdle has been passed, it never syncs up with what is actually downloaded on my phone or iPod. The application will show multiple icons of the same podcast with various episodes listed under each. Confusing. Fix your application already! This has been going on since I bought the system about 3 years ago. It was expensive. I’m annoyed with you, Sonos.

Have not had it working in a year plus. Hundreds of correspondences and calls with Sonos. Continually skipping songs and losing connections. Many software issues and cannot have apple airplay in any other component in your system. I have 6 speakers, boost, and a connect, and have tried everything and like many others I still have ongoing issues. If you have many WiFi connections, AirPlay, and want a great system in your high end system I would suggest something else. They have no solutions other than turning of my other ‘smart’ AV components/receivers/TVs and that does not work either. Very frustrating and I have thousands into this system.

I knew I had to have these speakers when I first saw one .

Always striving to be better.

If you don’t have friends and love to maintain your sound system in your spare time then Sonos is for you. If you like simple and easy to get at sound in your home/office...find something else because that is no longer Sonos. Just browse the support site to get a taste of this for yourself. There was a time not long ago that I would have woken the kids up early on a Sat. morning. Dressed up nice and been happy to be canvassing your neighborhood simply to share the greatness of Sonos. Today I would point you to some of the new Bose systems or even the Google or Apple “smart” speakers if you’re interested in being speaker stalked. The latest piles of code that is the so is app have done nothing to add to the experience. Sure there are a bunch of music services you’ll never hear of outside of the app but that’s it. If you just bought the speakers then consider alternatives during your return window. The Sonos app used to be simple and clean and for a few years I’ve continued to add Sonos in all the places and told all the people how great it was. No longer. The speakers/hardware are as good as always but late versions of the app have simply piled on clutter, useless layers, and usage complications. Such as requiring an email to use the app that simply take away from the experience. Now aside from the creep of garbage and complexity into the app, a while back Sonos forced an update that requires you to login to the app with an email and there no way to roll back to the days of sanity where one could simply open the app (or even invite a guest to do so) and start playing music anywhere in the house from anywhere else’s in the house. Now you must login. The scam they sell when you call support is that this is for “security”. Security for what? If you can access my Sonos then I have already given you the private WiFi credentials that let you see the speakers on the network. If I must sign in then I’m actually becoming less secure because now my account info is available anywhere I’m signed in. They aren’t protecting my music. In reality they now force everyone to use my music service accounts because they can’t add their own without my signing in. This means that they get to s**** up my playlists and channels rather then adding their own. They aren’t protecting my ID. In fact now they collect it for ZERO gain in functionality to us the user. Worse, I have some Sonos at the office and at an AirBnB and gone is the ability to let people simply enjoy the sound. Now it’s an administration task that must be maintained. A Guest or employee wants to use their own pandora, Apple Music, or Spotify? Tough luck unless I’m there to sign in and help them add services. If I’m already signed in then even better, now they have access to modify my profile and settings logged in as me. Kids run an update at home and I’m not there...option A nothing works until I get home...option B I give them my password. Again this is for “security”? The AirBnB is not only had the Sonos removed but is replaced by a Bose that simply lets a connected user/device (an iPad we leave available) or easily play your music to the available speakers. Easy as it should be. Sonos-I have dozens of speakers and have sold dozens more for you but shame on you for taking away the simplicity of the system. You have modified the experience to less then what we paid for and if I could return every single one of my speakers then I would. If you want to “protect” settings in the Sonos app then require an OPTIONAL PIN or login to update the speakers but remove the requirement to login simply to connect to the controller. You have taken functionality away. Not added to it and your own support site is drenched in this same sentiment. Go back to simple and honest.

I love my sonos players and use them all the time. Every time you release an update you tend to make the experience worse for the user. It use to be a much simpler controller. Why did you get rid of the controls from the lock screen? Now every time I want to do anything I need to open the app. Awful experience. Please bring back the lock screen controls like every other media app has.

The app is unusable if I want to listen to the music library on my phone unless the phone is left unlocked. When the iPhone locks there are no audio controls from the lock screen and the music skips making the app unusable, and consequently making the Sonos sound system is bubcus in my opinion.

I am renting an apartment that has the Sonos system already set up. I love how easy it is to use. I do wish the sound fidelity of the speakers was better, and also I’d like to be able to adjust the bass and treble levels.

As said above, there have been a few occasions when the app skips to the next track or podcast when playing files from the phone.

This is a good app, unfortunately...... A few months ago there was an update that totally s****** up being able to listen to SiriusXM over WiFi. Anytime I try to use SiriusXM on my sonos, it says “connection to SiriusXM was lost”. No it wasn’t. Exit the sonos app, works fine. I never have an issue using SiriusXM on my phone except when trying to play it over my sonos system. Come on guys, fix it!!! I have $3,000 worth of sonos equipment, I keep getting more, but I can’t use it for what I want 50% of the time....

Would give 5 stars but they need to add Spotify!!!

Love my Sonos when not skipping or stopping. Great sound quality. Literally, just stopped while typing. Wish I could trade it all in. Unfortunate.

Really bummed when the ability to control audio was removed from a locked iPhone.

I’ve been collecting Sonos for a year now and I have been really impressed with how sleek and simple things are. Other reviewers have mentioned that the app has become clumsy and complicated, maybe there are some improvements that could be done, but you are just a swipe or button away from any setting you want. Not sure if they have a capacity issue for learning new things or what the issue is, but I’m normally a pretty critical judge and this works well for me. Had an issue with air play being choppy, visited the Sonos forums and found out setting up Sonosnet by direct wiring one speaker would solve it and reduce network traffic on my router and it worked perfectly. To mention my favorite features of this app, we have multiple users, devices and music accounts and it works flawlessly. Choosing between Spotify, Pandora or just different accounts on either is easier than I would have imagined. Operating from multiple devices, also easy as it gets. You can see what is currently playing and where from all devices at the same time and control from any of them. One request for Sonos to improve.... The explicit filter is set on Pandora, but doesn’t carry through to Sonos, so we’ve had a few embarrassing moments during family gatherings with kids present.

I bought 2k of sonos units for the WiFi 10 mths ago. For home theater. I’ve had issues with working and not working month to month. Even reset all units and powered down my house!? Finally called Sonos support csr suggested a boost will help. I didn’t buy it....It’s been a week now since the conversation and sonos has been just like when I first connected it. As soon as I get home the surround sound is automatically available. I’m reluctant to update now that its working perfectly.

Look at their support page

Issues every time I want to play music. I now have 7 rooms on Sonos. Main issues: music cutting in and out. Rooms not appearing in my Sonos App. I have tried all the reboots, unplugging, and still so many issues. Very, very frustrating.

The last update is not what I would expect from Sonos which is overall an awesome product. Can’t add speakers because it says update your app (which is already up to date). C’mon Sonos, push a hot fix out ASAP. This must be embarrassing for y’all so please fix it quickly.

Great except for the Alexa app. It plays one song and stops

Speaker sounds great!!! However the app is awful! It’s a challenge to use and unless you have the new version speaker you can’t connect it to YouTube or other music apps unless Sonos partners with them! UE MegaBoom is a much better option if you just want a great speaker that sounds great plus easier to use because you can connect to Bluetooth. I really want to love this speaker but I find myself using my Bluetooth speaker because my phone does a far better job of controlling the sound then this app. Sonos do yourselves a favor and stick to making speakers! Leave the apps to company’s that are far more qualified!

We live in Florida and listen to WQXR FM, NY via SONOS I-Tunes all day. Love it! SONOS makes living in Florida perfect!

I have used Sonos for years and loved it but for the past 5 months have not been able to use my Spotify acct along with the app. It sure if it’s the new update.... the customer service at Sonos has been unhelpful, frustrating!

Recently, the Sirius XM application stopped working. I get an error message with every station, stating “No Longer Is Available on Sirius.” This is very inconvenient because I listen to Sirius every day on Sonos, or at least I used to. Besides that, I love Sonos. However, this is a very frustrating problem that I hope gets resolved quickly

Three days ago all SiriusXM stations stopped playing on Sonos. A message comes up that says “this station is no longer available”, for every SiriusXM channel. But the channels play perfectly in my car and online. I reported the issue days ago but as of today no resolution

The best part about the Sonos system is it easy to bring music to any room. It has wonderful Fidelity but would benefit from buying the subwoofer. The weakest part of the system is the undependable Alexa communications. The system seems to lose the connection with Alexa on a constant basis.

Music stops playing when the lock screen shuts down! Such a shame that I have 8 speakers in my home and a sound bar for the television this is my second review and the 6th phone call to support and you would think they would reach out to me to help!

Sonos app works fine on my iPad & wife’s iPhone but not on my phone. Happens all of the time. On same wifi network, same OS...same iPhone model. So annoying!!!!

The new version 9.3 wants to update the Sonos system but will not. Love my Sonos until the recent changes. I have tried all trouble shooting guidelines to no avail. Now it won’t even play. I find it difficult to believe you can only get tech support on Monday - Friday. Some of us have to work.

Existing alarms don’t show up unless I open and force close the app multiple times and I add a new alarm in a new time slot - then all of them appear. Otherwise it’s blank. Please fix this. I primarily use my Sonos as an alarm

Love Sonos. I want em in every room in my house