Cvs Caremark App Reviews

I cannot see a list of all my Rx in one spot. You have to figure out if active, due for refill, due for renewal to find. I’ve put some in archive and the continually pop up as active

The latest issues I’m seeing are that the login information is not saved and Touch ID does not work even though I have those options turned in. Every time I touch the refill icon I must log in by entering my email address and password again. Setting up Touch ID appears to work when setting up but does not. Fix it.

I am trying refilling prescriptions. One it told me to scan from bottle. I scanned the barcode on the bottle and the app could not find it. Then I found the QR on the other side of the bottle. Need better instructions.

Easy app to use!

Your app is fine for looking at status of prescriptions, etc., but far more often I need quick access to my prescription ID card. I don’t want to open your app, log in & click around in the app when people are in line behind me in a doctor’s office. I want to keep all my ID cards in Apple Wallet for quick access. Please add this. Support in the app is easy.

The latest issues I’m seeing are that the login information is not saved and Touch ID does not work even though I have those options turned in. Every time I touch the refill icon I must logging by entering my email address and password again.

Love my mail order. Pharmacy at home. Order from my phone!! Don’t spend my lunch break getting Rx refills.

Now that Silverscript is my Part D provider, I can now use this app to get prescriptions delivered to me or paid for and I can just walk in and pick them up. But people have to realize this is absolutely not the CVS Pharmacy app. This app is specifically to use to set up mail delivery, In most cases this is easy, but sometimes you absolutely have to contact the pharmacy or your doctor or Silverscript to resolve issues, and that sometimes you can’t just continue to order mail refills without having some pharmacy or Dr. interaction. You have to renew prior authorization annually, that’s how it is. And that is probably why it says “call Customer Care” in the particular medication that you are having trouble with. Also, this app works strictly with CVS Pharmacy’s even if you get medications through other pharmacies. But you can still set up mail deliveries on those. After going through the reviews I see a common thread: that they were not able to order refills of certain medications and they had trouble contacting the doctors. My response to that is that for one thing this is not the primary app you should be using to set up those refills, you should be using the regular CVS Pharmacy app which will do everything for you once you enter a medication that you wish to refill, the pharmacy will then contact the appropriate doctor and get your refill approved or not approved or depending on if your doctor is going to refill the prescription. Once he does however, you can go into this app and set up auto delivery and auto refill. But what people don’t realize is that medications that you have been taking for a long time obviously need to get re-authorized at least once a year by your appropriate physician. In my case, it’s my psychiatrist. So it’s not really the fault of this app or of Silverscript, which is your part D provider and the people who created this app. It all comes down to operator error and you didn’t do something correctly if you are having trouble using •this• app. Always remember to set up any refills that require doctor contact through the regular CVS pharmacy app. Or, better yet, call your physician yourself and order the prescription from him. Because most likely if it’s mandatory that you have to contact your physician, it is because of your annual Prior Authorization, which is between the pharmacy and your doctor and all you need to to get started is contact the pharmacy. I know about this, I have been doing it for 20 years. Mr "EpicFail" is a dolt- you cannot use this app with your CVS pharmacy account. So it shows you a blank screen? DOH-it will do that if you try to log in to your EXTRA CARE ACCOUNT. THIS APP is for something else entirely! This app is specifically for users of Silverscript medicare part D. If you try to use your regular CVS store login, it will boot you out into the Ether. You have to create a new account using your Silverscript member ID. ===========>>Previous Review: CVS had removed the app “CVS” from the store while it was being updated. THIS IS NOT THAT APP, if you have that app installed, you can still log in to your extra care account. But THIS app is for something else entirely. If you "Couldn't Log In" you were probably trying to use your STORE identity. THIS APP is for a different service entirely, and it is a Shame to see this level of ILLITERACY in iPhone users. It's best, you stop using your iPhone, and get an Xbox instead.

I want to be able to rely on the app for re-ordering meds, but It needs a major fix. I am getting “ready for refill” indication within a few days after I received a refill. If I check the block again, I get a message that it’s too early to refill and they will edit to the list to refill later. Then I get further messages when it’s time to refill. As a result of the above, I cannot rely on the “ready to refill“ indication as indication that I’m really ready for a refill. It is not helpful for me to instantly refill, Ben have it put in a pending status for months of the time. I recommend that you modify the app to trigger the notification only when med is actually ready for refill — or, alternatively accept auto-refill authorization as retail pharmacies will.

This app is just about as useful as the company. That means not very.

I have used CVS/caremark now for 8 months and am very impressed

Easiest way to receive my medication. I would recommend everyone to use CVS Caremark. Thanks so much. Y’all are a life saver !!!

This app is really just a way to access their home page, which doesn’t work either. Nearly everything you try to do, the app links you back to the browser and you have to login their too.

Having problems with them misplaced prescriptions, also doctor gave me prescription to make sure I had enough until my prescription came in the mail and they just waited longer to send it!

The easiest way to reorder prescriptions.

This app is very difficult to navigate, and I consider myself to be quite computer/phone savvy.

I have used mail for several years without any problem. Submit a prescription click auto renew and auto fill and they arrive timely. Now I spend more time calling the doctor to get the script submitted. So much for Auto Refill and Renew! I can’t even find the auto renew option. This app was great now it’s just frustrating! What the heck happened?!!

Trying to refill a script tells me o sign in to change doctor I'm signed it says continue with order but nothing shows up to change doctor

It works pretty well. The interface is a little messy but not terrible. I don’t understand why Face ID never works. Overall it gets the job done and it beats having to mail stuff in.

Don’t work

Had all of my medication set to auto refill, but when I noticed I was running out of needed medication I checked this system and none of my medication showed in history nor was on order. Had to go in and manually scan the medication to order. But now I am out of my very important every day medication. I hope that this does not cause me to become ill or worst while I wait for this to be processed and then mailed in about a weeks time!

It took less than 30 seconds to fill my prescription and it is an awesome experience. Just few clicks with my mobile phone and my prescription are ordered. Can’t get any easier. Thanks CVS

Haven’t been able to see or refill since the update.

STOP popping up while I’m using the app!

A very poor system for one of the largest pharmaceutical companies in the country. Not very customer oriented; difficult to speak to a rep; retail and mail-in are not synced. Giving one star is generous.

Well done, it only took you guys 4 years to optimize this app for iPhone 6/6+. That’s a minimum threshold for any usable app. However, this app is extremely slow, especially during loads. This app doesn’t follow iOS conventions like swipe right to return to the previous screen within the app. CVS management needs to make a serious investment in this app or they need to stop pretending they have a mobile strategy. As far as I’m concerned, this is still abandonware.

No flow.

When you are renewing your prescriptions they won’t tell you the price... like they don’t know... get real... CVS/caremark also pushes you to sign up for auto refill

Just saying this app is full of holes. Of course the company behind it knows nothing of customer service anyway

I used to get text messages to refill or renew Rx. In the past 6 months or so this functionality does not work. I have checked my preferences and made sure I checked for texts to be active. Can you fix this problem and text me that it is fixed?

This is great finally something simple and easy!

Nice app but it could offer so much more. It should keep track of how many refills are left and offer what retail cost of medications are. It should also provide what cost would be if one was to make a plan change.

Responsive, reasonable, helpful and a pleasure to deal With the staff and the pharmacy staff

I am suppose to get Rxs 90 days each time. So I am ordering more because I only received 30 day supply. Thank you I like your site so far.😀. Pat Boren

I LOVE LOVE LOVE CVS Caremark They are the best!😄

I totally agree with the customers review I just read. This is the most frustrating website I’ve ever encountered. I had another drug mail order company that was totally customer friendly. Used it year after year without having to contact the company. Sorry I can’t say that for yours. Before you mail a RX the customer should be notified what the cost is going to be. This is 2 RXs you indicate you are filling within a week, without a single word what the drug is or it’s price. Not to mention if I go to the website it’s difficult to find the info you’re looking for. Totally irresponsible.

My auto refills do not work and you always confuse my medications and Consistently have problems getting my medication on time and you state that my medicine refill was called into dr but that is a lie. I have checked and my dr has had to call numerous tones to try to straighten things out. Today I need an urgent order MF gave to pay for that expedited shipping because my auto refills are not working. Not ok

When I set it up for auto refill & renew it should stay that way until I say otherwise.

I used the CVS app for 3 years without complaint. The mail refill was so fast that I quit using autofill because it arrive so quickly. If a new Rx was needed, there was never a pause or any delay in contacting my dr and my script being filled. In the last 6 or 7 months I have yet to get the CVS app to work without calling in, only to find out that the RX has expired and “the dr hasn’t renewed the script.” This is the same dr for the prior 3 years!! Last month I was told I will have to call in any future refills. I live in a rural Texas town - the nearest CVS store is 1hr away, so mail order is my only option. Thank you for the opportunity to “rate” this app - I’m sure you share my concern in finding out why this wonderful app suddenly started having problems.

App could not find any prescription info even though I have had this prescription for years. Bar code scan from bottle also did not work. QR code finally worked.

JUST HARD TO NAVIGATE OR REVIEW. YOU HAVE OLD MEDA WITH zero refills yet have to search for meds I’m on. Put the first thing I see would be “MEDS I AM CURRENTLY ON” as the first screen I see.

I received a link in a text message to give consent for a medication delivery. The text Message like times out in safari. So, I copied and pasted to Firefox and it worked. It was for a out of stock medication that can’t be delivered. Please fix the iPhone Text Message link do that I can authorize a medication on my iPhone. The link goes to a date of birth screen, which takes me to the medication screen. Earlier today I sent the link hoping that it would get fixed but it hadn’t. I’ve had this problem for months. It had bed fixed b/f so please fix it again. Thank you

I have not had one non cheerful , I want to help you , type service rep. They really make you feel your business is there only priority.

Touch ID never works. I submitted 2 prescriptions on Saturday and there’s no indication in the app that anything is being done to process them or that they even received them. When I tried to use the contact section I was required to re-enter my user name and password, which never logged me in only kept looping back to the same log in screen. APP NEEDS SO MUCH WORK.

Does not work with iPad using a keyboard. Does not flip screen. Very awkward. Used to work!

Love ordering online. Two suggestions to improve app: let us delete or hide duplicates, once we select to not have auto renewals or refills, stop pushing them.

Quick reliable economical! Great service! Tx!

Need landscape. Portrait is not friendly for iPad.

Cvs insurance is a joke. They force you to use them to fill all maintenance prescriptions. That usually come with higher cost. Great for the little guy trying to just live

Easy and hassle free 👍🏽

Please put a payment option on the app, or a querty code in the statement. Literally the only bill I have to pay by mail.

I really like the Caremark website and mobile app, but don't really care for the CVS brick and mortar stores. All the ones in my area are old, are over priced, and don't offer drive-thru pharmacies! I prefer Walgreen's, but it's no longer a preferred pharmacy with my health insurance.

Since day one of downloading this App, I have never been able to log in. I can log in on the website via a browser with no problem, but not the APP. I have sent feedback numerous times and nothing has changed. So for me, this APP is useless. I would give it 0 stars if I could.

Financial review/summary seems to be down a lot and it is very helpful in seeing where we are at with our deductible and seeing when meds are filled. Would love to see it working more consistently.

I have been trying to signup on my iPhone and keep getting a message that says my plan is not supported on this mobile app. WTH!! I am very aggravated! I had no problems with Walgreens or Wal-Marts app. I’m not happy that I have to get on my laptop to do any business with the pharmacy. Please fix this!!

Simple and intuitive

At times, CVS is good. However, they often say there are no refills left, so my doctor’s office sends it again. But when the next refill is due (90 days), I go without meds waiting for them to arrive. When I call (again), they say there’s too many prescriptions on file so we have to go through them to weed out the original doctor orders. When it works, it’s great but it seems to have a major problem with communication

Tried to find the cost of a drug, but the tool said “not covered“ and did not offer a price without insurance.

I love CVS easy refill. A piece of cake to handle. Love getting the reminders that something is due for a refill. This is one of the few things this day and age that runs so very smoothly!

Your new Reminder and Easy Reorder method saves time and insures that we do not forget to reorder our medications. Great idea!

Needs online are easily found. Phone staff friendly and helpful.

I would rather call and talk to a human when renewing my prescriptions but this app is amazing and so easy! Thanks! GP.

Servers are always not available. At least when I’m trying to reorder.

I had been waiting on this one for a long time, majority of my apps now are supported now

It can’t get any easier then what CVS has to offer you !! ❤️ Thanks guys !!

Looks like you did it! Ignore earlier msg and pat yourselves on the back for a highly anticipatory job well done!

This site is so easy and convenient. Thank you CVS Caremark.

Needs to be updated to support Plus size screens. App resolution is terrible.

This app is so easy to use. Love it!

Can’t these guys tell that this app isn’t optimized for iPhone 6/6+? How about making this app better by optimizing it for iPhone 6/6+. You have had nearly 4 years to fix it, and still nothing. If you still can’t optimize this app for iPhone 6/6+ will you ever optimize it for iPhone X.

I used this app to take pictures of 4 written prescriptions. Lo and behold, only 3 were entered into the system. No explanation for the missing 4th. One was removed because the CVS PBM had removed it from my formulary, but they still sent the needles that went with it. Now, when I go to renew the 2 prescriptions that did go through, the app is barely functional, throwing errors without explanations. Literally one of the worst apps and services I've encountered in the smartphone era.

I love my online pharmacy Caremark, they are very reasonable in prices. You can't go wrong with them. Love them!

I’m very satisfied with the service

Easy site to navigate around in....easy to use!

I would like to search for a medication and see what it costs. Why can’t you show a medication cost even if my plan doesn’t approve it? When did it become the pharmacy gives the individual NO choice if they want to pay out of pocket?

Notifications are wrong often enough to not trust anything in the app. Two 90-day prescriptions I filled in the last couple weeks show in the app as ready for refill. Pharmacist looked at it and shrugged! I was going to see if I could find out what’s wrong but now that I’ve read some of the other comments I’ve determined the answer. CVS-Caremark doesn’t care that the information is inaccurate. If they did the would not allow such a poorly functioning app into the market place.

I am told I can’t get a certain drug anymore and then the website wants to know why I haven’t renewed it. I have had one person out of 10 that took the time to explain everything to me. Kristin from Ohio was wonderful.

Can’t connect to my scripts. Very confusing! Representative told me to go to Caremark.com not CVScaremark.com yet when clicking on Caremark.com it instantly flips one over to CVScaremark.com which is not linked with my scripts.

Unresponsive, not truthful and not helpful. Resulting in a child without medication for over a week. If I didn’t HAVE to use CVS I would support local pharmacies with compassion. Have had issues getting medication for my child in the stores and mail order.

Page cannot be seen except in portrait view on iPad!

I really like Caremark. The only glitch I have had Is that I opted to see the drug names on alerts and I’m only seeing three letters. When I call Caremark their customer service is very professional and they always resolve my issue with care and concern. I love the automated refill feature. The site is great too.

I used to use express scripts and I have not been able since changing my health insurance. CVS Care needs to look at that website and app and learn how to process and inform customers. This is extremely unreliable and frustrating.

So easy refills-just scan ! Refill orders also!

When I try to access my daughters prescription info in the history, doesnt show up - i tried inactive, requires refill, expanding the time fram, etc. Doesn’t show up.

This app doesn’t work on an iPad. Constantly screws up and shuts down. How frustrating!!!

It took seconds to refill a prescription. Bonus: I was reminded about other scrips due to be refilled. Easy peasy.

Terrible refused to transfer prescriptions as proposed can’t get costs don’t do i!

Difficult to navigate to desired fields

Can’t get online on my computer. Very inconvenient to have to use my phone.

No Apple wallet card

I should have used this app all the time.👍

Very easy to use and very quick to receive medications.

I find this apt very hard to use. I tapped the wrong thing and couldn’t get back to where I was. I had to go out and start over.

If I could give zero I would. Company makes me use CVS but they are 3-4 times more expensive that other pharmacies.

Great app shows your prescriptions and also cost before you fill.

On an iPad, When I click the sign in link a pop up appears saying to use Touch ID. It's incomplete and I can't get past it. The bottom of the pop up is cut off. So this app doesn't work for me. Now it won’t take my credit card and I can’t place an order.

Great app but keeps saying there is an issue. I have to go to the website for it to work.

I can see mine and my daughter but cannot seen too see my wife nor can I figure out how to add her. Worst app ever.

This app has most of the information you need to know but you have to go to several screens where all info you need should be on one screen. IE: you have to go to more than one screen to find out last date filled, amount paid, number of refills left, dr name, number of pills, 1 or 3 month supply, when next refill can be ordered, etc

With the quick refill, it asks for the birthday. I put it in correctly (I know my birthday) but it does not recognize it. The quick refill is functionally useless. Please fix.

Thanks for the update , it was slow before but now I can’t even sign in.

I appreciate how CVS/CAREMARK makes it so easy to keep my prescriptions on schedule for ordering with friendly reminders!

I get a message one day and another later. I can’t tell if the prescriptions ‘shipped’ are those actually shipped in the mail or ordered by someone - auto ordered or my doctor or your program in error, at the local pharmacy for pick up. But that’s called ‘shipped’ as well. I pick up a prescription and STILL had the status 2 days later as shipping. ?? I have a 30 day supply of Sertraline showing shipped. By who? I didn’t order it. It says $18. I can’t tell if it’s coming in the mail or what. When I price check a 90 day supply it’s $0.00 so why am I getting a 30 day supply? Your system is confusing and costs me money!

I use this app a lot. I use it to reorder me prescriptions. I also use it to compare costs as some meds are cheaper locally.

Having problem figuring out pricing would like to talk to a person

Never works right

App hounded me for feed back Also had trouble getting the password to stick. Also I should be able to view my prescription card when offline

This is a GREAT location. The staff is warm , and easy to talk to. They are also very understanding and caring. I have tried other locations in the area, ( even stores closer to my home)! I don’t care for the staff in other locations!!

Easy refills. Thank you so much!

Love the app makes getting meds very easy thank you CVS

Need touch like g in!

So easy even I can do it!!!!😀

When a refill or new prescription is filled, the previous iteration or old prescription number should be “deactivated” and appear to the person again. Internally, it could be available for six months to CVS Caremark but not to the person. It would be less confusing when ask us to review prescriptions.

Very easy to use. Easy login. Seems to cover all the bases.

Easy app to use. Appreciate the reminders. Never run out keeps me filled up. Thanks for all CVS does.

The interface is more like a conversation than a website. The interaction is in the context of the situation and minimal. Well Done.

Worst app and website I have ever used, customer service takes two or three calls just to order prescriptions

my insurance changed at the new year and along with it my pharmacy benefits. I was looking forward to managing my prescriptions via app as I have been doing for many years with a different pharmacy benefits company that has an excellent, secure, HIPAA-compliant, bug-free app. However — I have not once been able to check the status of a prescription, order a refill, or get any reliable info whatsoever using this app. The website is OK, customer service via the toll-free # is OK, but both are inferior to a well-designed app. What gives? I have reported the lack of functionality many times now.

love the pricing tool and ease of use!!

How about making this app easier and better to use by optimizing it for iPhone 6/6+. You have had 3 years to fix it, and still nothing. If you still can’t optimize this app for iPhone 6/6+ will you ever optimize it for iPhone X.

Aside from DISMAL response time, the pharmacy side of this app is the dead opposite of user friendly and usable! Get a new Usability Engineer, CVS, and while you are at it, consider slimming it down if that’s what is needed so that your poor users don’t have to close and reopen the entire app in order to move between screens.

Easy to use and helpful. I like the price checker function and findings pharmacies close to you.

Easy review : convenient, easy, prompt.

Not sure how people are supposed to afford medication on this drug plan!!

This is one of the hardest web sites I have ever worked with. It has a lot of bugs in it. I have requested to speak with tech support but have never been connected. Caremark makes it hard to do business with them. I asked to speak with supervisor and the associate would not put with me through. I have given up on mail order.

This is my first time I have tried your mail order service. So far so good!

I was surprised to see a $731 charge to my account for a name brand medication that was medically necessary as the generic was not effective for me. Caremark said there was nothing they could do, even though the doctor wrote name brand only on the prescription, and didn’t try to resolve the disagreement. ALWAYS know the cost before you renew - I renewed by the Caremark App which didn’t provide the costs on my order email so was quite surprised by the charge. I feel I was ripped off and Caremark couldn’t care less. So much for customer care. PD

They added Face ID to the latest update, which is really great, but the app still lacks support for the iPhone X. Add that and I’ll give a 5 star review.

Needs updated to support iPhone X screen.

Needs Face ID support as well as iPhone X support.

So easy to refill prescriptions

Please support full screen for iPhone X

The app does not work when I rotate the iPad 90° I have to use it in the vertical mode. That seems to be my only complaint at this time thank you

Will not use a pharmacy in my town! Closest one that this app will come up with is 25 miles away when my Walmart pharmacy is 7 miles away! I have location services on and put in my zip code. What’s up with that?

Annoying unusable

The app is so easy and efficient to use.

I just refilled al my prescriptions in one place and it is very convenient. Good job!

You tell me you are not covering a med I am taking. It still shows here for a refill. The drug you tell me to change to you have listed here as not covered. I am very tired of your BS and wish I could choose a different company as I would in a flat second. This is extremely frustrated and I wish I did not have to deal with you in any way shape or form

I began using for easy refills of mail order RX. When an order occurred thats was incorrect I simply tried to have order available for local pick up at any CVS. Not able. Found all my communications were with automated answer. No humans available. Long story short 5 days no meds. Felt very ill. Received no help.

CVS cancels prescriptions at the drop of a hat with no regard the the patients’ actual situation. I cannot get my prescriptions filled because of my race and politics.

I just started using the Caremark app today. It seems extremely easy to use. I was able to place a medication for mail order within minutes.

Although I have internet on my phone when I go to the applications to view offers it continues to display that I have no internet.

Have not received my refund since I now have 3 insurance coverages.

I can't login with touch Id ever. Always gives errors. If I manually login, the app is deathly slow. Horrible ux design and horrible response time within the app

Touch ID stopped working some time ago. I get a “failed to authenticate” error and then have to type in my password.

I wanted to refill my prescription but only my wife’s information was saved. When I update an expired credit card you should automatically apply it to both of us instead of making me do it twice.

Looks horrendous on the iPhone X display. Please update the app.

Seriously the iPhone 6 was released over 3 years together and you still not have updated the UI to take advantage of the native screen resolution. Now you are even further behind with iPhone X screen support. Instead you continue to clamp onto the days of small iPhone 5 UI. Get your act together. Swallow your technical debt and implement real support for iOS size classes.

I love getting my prescriptions mailed to me. It’s so much better then waiting in line every month. Getting the 3 month supply is great. With the 1 month I’d run out sometimes. Now I can keep a weeks supply in my travel bag, no problem.

I always have trouble at least 70 percent of the time

Rx ready notifications work sometimes but not others. You can’t depend on them. There needs to be a notification when the Rx is too early to be filled or out of stock. I get those sometimes but not most of the time. CVS pay works about 3 times out of 10. It’s something meant to reduce the huge pharmacy lines but when you watch the spinning icon waiting for the app for 3+ minutes, it’s not helping.

CVS Caremark is always reliable and helpful when needed. Absolutely love the phone app with the “Easy Fill” feature.

Just horrible . Misinformation and lies. Over an hour with no resolution

Need to add detail of quantity & days supply when order is received. I’ve had to pay for 4 prescriptions because my Dr accidentally wrote the Rx for only 30 day fill vs 90 day fill. I could have recognized the error if that detail could be seen prior to being processed.

I’ve used refill by mail for many years and it is truly easy to use and customer friendly.

Love being able to check a drugs cost and being able to easily refill my meds-wish I could get a text notification for time to refill with the medication name

This refill system is the easiest ever!! I love it!! Usually online can be a bit tricky at times, but this is the best ever!!! Thank you so much for making it so QUICK and EASY!!!

Is really easy to refill. Just scan and add birthdate and hit order and it is done. Very easy and very good to work with.

Amazing is too mild a word. Does everything one could ask for with Touch ID thrown in.

Fingerprint sign in always errors out. Can’t seem to remember my local pharmacy. When the cost finder, which is a pita to use no matter what, actually gives a price it is usually incorrect.

This app needs to be updated to support the iPhone X screen size resolution. The regular CVS app got updated for it but why not this one?

Does not work most of the time. Constant error messages. Send notes for help/feedback and never receive an answer. Great example of big stupid company with no accountability.

Confirmation of date of birth is halfway off the screen - Really awkward to use. Scan of barcode does not focus well but eventually it did work.

Pretty basic requirements - an app that works?

Phone agent told me fastest way to fill prescription was use the app’s feature to take photos of the prescription. Did that - but you’ll see NO status of the pending order nor will you get a notification if they can’t get ahold of your doctor to confirm. Too early for prime time.

I have iPad mini and hate the mobile phone view being used. Please design view specifically for this device as you are a big player in pharmacy world and have the budget for app development. Rolling out one view for all devices shows lack of attention to customer needs.

This is the most confusing app/service ever! I would give ANYTHING to go back to Express Scripts! I just wanted to find a prescription cost and it tells me “too soon to refill!” That’s not even what I was looking for.... complete joke and doctors can’t even fax in a prescription. We have to do it manually ourselves! Not to mention half of my medication CANNOT BE REFILLED ONLINE! Biggest joke ever!

It’s constantly asking me to rate it. It’s the app form of a teenage girl.

I could not login to my CVS/caremark app!

I thought that CVS was supposed to save me money but they don’t. Because of my maintenance medication for diabetes I have to purchase a 90-day supply. I’m checking with competing companies to get a better price

I have been using the mail order service for over a year and very happy. They auto delivery refills.

Easy to use.

This app is absolutely horrible. It requires you to enter a payment method for prescriptions that are free. When I added my debit card, it told me I already added it but it would not let me select it as the payment method.

Every step I take the review pops up. I don’t know until I try it.

Does not work to refill prescriptions and never displays correct info or history

Every time I try to open app and use it comes with a message saying sorry technical difficulties! It’s usually a good app but lately this is all I get

I appreciate the simplicity of ordering my meds.

Very easy to navigate and I love being able to get an estimate of drug pricing and information about that drug before you even fill a prescription! Also, seeing the status of where your prescription is at is great!

Couldn’t get any easier!

See a trend. It doesn’t show any of my information. No ID card, prescription history. Don’t see the point of this app if it doesn’t work.

Great app, there are still a couple of buggy things, but all in all a great app!

This is one of the most difficult apps I’ve ever used and it’s one of my most important. I’m never sure if the app saying I need a refill is a duplicate but a different strength or what it’s for. You need to hire new programmers or something.

They constantly ship to wrong address and it takes too long to get meds. Customer service is a disaster. App is not user friendly.

Ever time I try to refill by submitting my request the app goes into an endless loop of submitting request and please stand by. It just doesn’t work.

This is an app where when you click on prescriptions, it makes you log in, again, on their website. Think about that. It’s an app that basically launches their website, in the app. The coders couldn’t even have been bothered to make it connect behind the scenes with the website. They just said, eh, make it open the website and people can just log in again from there. That’s how much they care about their customers.

I cannot seem to find anyone at Caremark who can simply tell me my 2018 deductible and if it has been met. Why is that? Seems like a simple question to me.

Great system❤️

12/27/2018 updated complaint: Face ID is offered but not supported. You’ll have to log in the old fashioned way or call every time. Looks like you have to call them for every problem related to the app. The people answering can’t help you out. They are not app techs or developer. Also, ready to refill doesn't mean the pharmacy can refill your prescription. It’s confusing. The script should only show ready to refill when it can be refilled. The last filled date is tiny and may not be seen by the customer. Medication cost doesn’t work either, it defaults to CVS Local and doesn’t show the discounted price for 90 day refills. Give me a range weather or not it’s covered by my insurance. I don’t want to hear the phone talk. I Just want to know a cost range. You’ll get a text message telling you they received and order, ID number, but when you go to the app you can’t find it. Why? Same problem on the web. 12/22/2018 (morning) This could be a great app if the developer took time to read the complaints from the end users and fixed the app so that it coordinates with the messages received on my iPhone or any cell phone and text message. 12/22/2018 701p I logged in manually even though Face ID is turned on and doesn’t work. I wanted to check my profile. Guess what… I had to log in again while already logged in. This is crazy. I got a text to give permission to ship a medication that I spoke to a customer service rep about this morning when I reported this apps lack of performance. So why’d I get the text this evening? There seems to be a disconnect with the technology. The personnel are very nice and accommodating.

I’m tech savvy & I get frustrated every single time I use these apps. “You have 3 refills ready” and they aren’t for 40 days. Get your i for straight for one thing. Then I have another that just say there doing nothing even when it was on auto everything with refills ready. And my last complaint is my specialty MED that still shows “in process” but I go it after it sat in 32 degree weather for 8 hours. Bravo & it’s STILL in process. All of your apps are crap & the website is even worse. Fire everyone & start from scratch!

I just finished registering my account for Caremark or cvs and it tells me to download this app.So I had to put my information back in and this thing tells me it doesn't have me and I made a error in which I double check and the only error is this stupid app

Easier than going online with the computer. Ordered in less than 1 minute

Can you guys just create 1 CVS app with sections? I use have a cvs beauty card and also pick up my prescriptions from there. Trying to remember which password for what section is so annoying! Why do you need a pharmacy, specialty and care app? Can’t they just be in one?

This app is the easiest way to order or reorder medications I have ever used. The reminder is great also. Will be using this a lot!

The most difficult thing I have to do with Silver Script Service is to walk out to the mailbox and bring in my prescriptions!

Works great for me!

In response to Lady Aero’s comment, CVS in general has poor records and reporting skills. I’ve had the same issues with CVS related to the lack of follow-through and records-keeping between my local CVS and my doctor, mainly related to prescriptions and refills. I’ve moved all of my business to Express Scripts (for re-occurring refills), and my local Walgreens for quick-fills. Good luck!

Face ID is offered but not supported. You’ll have to log in the old fashioned way or call. Looks like you have to call them for every problem related to the app. The people answering can’t help you out. They are not app techs. Also, ready to refill does not mean the pharmacy can refill. It’s confusing. The script should only show ready to refill when it can be refilled. The last filled date is tiny and may not be seen by the customer. Medication cost doesn’t work it defaults to CVS and doesn’t show the discounted price. Give me a range weather or not it’s covered by insurance. I don’t want to hear the phone talk. Just want to know a cost range.

System prompted to reset password even though I know my password. System doesn’t recognize the answers to my security questions. They’re MY questions, and they aren’t wrong! This is a pain in my backside! I wish Walgreens had this service!

I sometimes run low/out of medications because CVS doesn’t send reminders. My previous mail order pharmacy was much better.

Worst piece of garbage app ever, i cant even sign in

I am very satisfied with this app. It is very easy to order refills and to check on the status of refills ordered.

Love Love Love Caremark❣️❣️❣️ So Much easier to Order online! Automated refill sooo easy❣️ Customer Service is Excellent ❣️❣️

Try to refill a medication by scanning the bar code the app states in not a valid code for RX mail order. I do not want mail order do not trust mail order. I just want to scan the bottle and refill at the store. Also stop sending me all the worthless reminders. This app is junk for how it handles personal medicine data

I manage my father’s meds using CVS/Caremark because I have no choice. There are always meds with remaining refills that aren’t listed. Some copays are outrageous. Makes me sick that we are paying for all the attorney fees for people filing lawsuits against the companies who make these drugs. Xarelto being the number one. Every time I refill it, the price is higher. Combivent and Advair are the other two. Not fair. And this website stinks.

My app makes it very convenient because I keep forgetting to call during operation hours and sometimes I can ‘t get a prescription after hours. I change banks and I called CVS to change my credit card it got changed and will be using the new card for the new Rx requested tonight to pay for it.

Not intuitive and slow Hard to use Ended up calling for answers

In the previous version you were provided coupons and deals. These are no longer available. Nor was notice provided.

When I tried to refill via scan (easy refill) it was confusing. After I completed the scan I rec’d a message notifying me it was unable to complete @ this time. As I was about to log out it went to another screen as if it DID complete my request. Confusing, I’m really not sure it went thru. I’ll be checking my email later to see if my refill request was successful. Otherwise I love the concept of the app, wish it worked better.

Scanners works like a charm. Everything is pre-set, a few clicks and it’s done. But for some reason, the “previous orders” never populates.

Just installed and requested a refill. I’m impressed. Everything went smoothly without any problems. I searched for past prescriptions for my husband and myself and everything was listed. So far it’s a keeper. If my refill doesn’t arrive as expected, I will update my review.

My login info is correct and it lets me in but when I goto my prescriptions is shuts down. I can’t view anything

The user interface is beyond in need of updating. I can't even check out or refill my prescriptions without it constantly crashing. The UI has not been updated since the iPhone 5 days!!

This app doesn’t work with FaceID for iPhone X. Always says that it failed to authenticate. Please fix it.

Get a “Service Error.” What does that mean? This is after just downloading an update which supposedly fixed login errors! Absolutely worthless!

Seriously the iPhone 6 was released over 3 years together and you still not have updated the UI to take advantage of the native screen resolution. Now you are even further behind with iPhone X screen support. Instead you continue to clamp onto the days of small iPhone 5 UI. Get your act together. Swallow your technical debt and implement real support for iOS size classes.

Won’t accept my Rx # or my member ID.

I am able to use the website however I downloaded the app with the same user name and Pw and none of my prescription information is here and it doesn’t even allow me to update my information in the app. This is supposed to be more convenient instead of having to call the pharmacy or go online. It’s useless. You really need to fix the issues with this app.

For me at least, just a matter of entering the Rx number and DOB right from my app and it was done

I’m trying to figure out my prescription costs for next year. When I go to the spot to see what the cost is for a prescription, it tells me $0 because my insurance would cover it in full this year or because it won’t be covered yet. Prescription cost should show the price of a prescription and if it is covered, show what the insurance pays. Don’t say it costs $0 because it isn’t free!

The app will preauthorize full price on prescriptions then separately charge discounted rate while keeping the large full price on your account.

I knew I needed to refill a prescription and hit the app. My phone supplied the sign in info, from there on everything flowed in logical order and my order was submitted in a matter of moments. One of my best experiences ever!

I think your website is probably the worst website I have ever tried to access information from… Just today I was asked to click yes to receive the full name of my prescription and when I clicked where they told me to click it took me to a page that had nothing to do with what I needed to do… It is so dad that I keep from using it and I’m killing everybody I know about it how awful it is… I’ll be calling tomorrow with all my issues

Unpleasant experience with telephone customer service. Found out that the medication being processed for me (not shipped yet) is in the wrong dosage that would have been lethal to me. Called, and the representative was not patient enough to help me with the issue. Did not listen carefully to what I was repeatedly telling him regarding the problem.

Easy to use and quick

Prescription took. Two weeks to be diverted from submittal date. There was a need to call doctor. Doctor responded with order that they can’t find. No follow up. My doctor is open 4 days a week. I call next day and I have to have doctor resend again. I call again and still can’t get an answer on whether they got it and what day I can expect the scripts.

CVS pharmacy is rude. They act like they are doing you a favor, not helpful about helping...much rather her go to Kroger Pharmacy where they seem to care about customers.

I love the reminders! It’s so easy, simple and pleasant to deal with Caremark! Being retired and traveling they make it easy to keep ahead of my prescription needs! Keep up the good work! It does not go unnoticed!

I have to keep typing in my username and password every time. Face ID does not work.

I’ve asked multiple times to get automatic notifications when it’s time to refill but have never gotten it to work.

I’m trying to make updates in the app and it keeps sending me to the website. What’s the point of an app if I should just go to the web? Annoying.

It always seems to be off. One time I sign up for auto refill and then a few months later it is not refilled and there is no evidence of my enrollment in auto refill. Then at other times I end up getting double fills shipped to me.

Face ID is offered but doesn’t turn Were is customer service located in this app. Looks like you have to call them for every problem related to the app. The people answering can’t help you out. They are not app techs. Also, ready to refill does not mean the pharmacy can refill. It’s confusing. The script should only show ready to refill when it can be refilled. The last filled date is tiny and may not be seen by the customer. Medication cost doesn’t work. Give me a range weather or not it’s covered by insurance. I don’t want to hear the phone talk. Just want to know a cost range.

I’m in agreement with several other reviewers about this website being worthless. In changing some or trying to find where information is you just never know if your on the same page or your info was received or changed. Spend some money and get help on good software.

I like the fact that CVS keeps up with my meds and lets me know when it’s time to refill and keeps me informed on the status. This is the Best Ever !

Clunky, misleading labels or awkward locations.

I like CVS (CareMark). Does everything it claims. Communication is awesome. Thank you!

It’s better than it was but you should be able to look them up by name. Needs a feature to choose to be billed for scripts. If I can do it by phone, I should be able to do it in the app. Also need reminders to refill.

The release notes for this app are too generic and don’t change for each version. Please detail which specific features or fixes you’re making to improve the app.

Crock of dog poop this app. Tells u prescriptions aren’t synced can’t refill manually and have to call pharmacy. Thanks For nothing CVS. Should use Walgreens in future if I wasn’t part of CVS prescription plan

I can no longer use this app. It now has inaccurate and incomplete information about my prescriptions. I wanted to refill a medication, but the app told me there were no refills. Not True. I checked my medication list, and despite the fact that two meds were recently ordered at the same time, only one was listed. Easy refill does not work. In short, it's a disaster.

This app is just terrible

Like other reviewers there is no information on pending, current or previous prescriptions, so like I said...what’s the point

This refill was as simple as entering DOB and following screen prompts. Done on iPhone in less than 30 seconds.

My Rx drug program is with CVS/Caremark. To renew, I just used the scan feature & it found all my info. It was quick & easy!

Updated today and still not updated for iPhone X

This app cut corners. Most of the time it feel like a website shrunk down and wrapped in an app. It is HORRIBLE. I kept getting stuck in navigation loops and had to force quit to get back to the home screen. The UX follows very few of the Apple iOS design guidelines. It is almost like someone tried to save money by having the same design for both iOS and Android. It has the look and feel of a hybrid app. In this day and age it is absolutely shameful and an affront to customers for a company the size of CVS to not build a full native solution. Customers should be more valuable. If you want to compare to a good native iOS app check out the Wallgreens app! This app shows a total lack of respect for your customers and a complete ignorance of proper UX on the iOS platform.

Cvs asked if it could use my camera and I said no. Then I was offered to scan my meds and do you think I can turn on the CAMERA; - NOT -

Used Easy Refill. Scanned the QR code. With credit card on file it refilled in seconds.

The white CVS mail service app worked great. I don't have a CVS pharmacy near me, which utilizes the red CVS app, so this is a great option. I had a little trouble at first because I downloaded the wrong (red) app. A quick call to them and they told me the difference in the apps.

It lets me sign in, but doesn’t have any of my information. When I try to look at my current prescriptions, I get an error message and the app crashes.

They recently added Touch ID which is a real time saver. All apps should have this security feature. I love it!! And for the overall convenience it’s great.

I’m giving you 6” stars

Excelent

Problem I have with caremark which is forcing me to use local pharmacy is if there is a problem with the prescription I get a letter in the mail 3 weeks after I have send them in, it has caused me to run out of medication. An e mail it phone call would prevent this. If you could fix this problem you provide good service

Been trying to refill a medication. When I wanted to change the date it wouldn’t let me tap any date or time change. Shut the app down and went back in and now it won’t let me choose the specific medication to process it. Definitely needs a huge overhaul.

How about making this app easier and better to use by optimizing it for iPhone 6/6+. You have had 3 years to fix it, and still nothing. If you still can’t optimize this app for iPhone 6/6+ will you have be optimized for iPhone X.

For the past ~6 weeks, I can log into my account but I cannot access my account. If I try to view my prescriptions, or my recent orders, I’m immediately locked out of my account and receive a message: “We’ re sorry, this service is unavailable right now. Please try again later.” This same message is also the response when I try Auto Refill or Current Prescriptions. What’s worse, is going to the web site only to find a message stating “Some parts of the site are currently unavailable. Please try to complete your action later. If the problem persists...” Is this the way to run a pharmacy?

I have never had such trouble with a company. Forced to switch prescription plans and it has been one crappy year using Caremark. The app is useless because it forces 90 day fills which my doctor will not do. So, Caremark makes it look as if the order is processed but in fact it isn’t; they have denied my coverage and I have gone without critical neurological medication for days because of their issues. And no sense in going to my local CVS as they are all incompetent and extremely rude. CVS is getting too big for its britches, controlling nicotine sales and now limits on opioids; stick to your job, develop a worthwhile app and quit policing the country. Let doctors do their jobs.

This app needs a lot of work. The entire app just feels like a bad view of a webpage, surprised that Apple approved this.

Can never get Touch ID to work. Poor feedback capabilities.

Not a darn thing works.

Love the Touch ID to get into the app. My Rx refill was literally the touch of a button away. Soooo easy!! Thankful for the app

I used to love this app, now not so much! Every time I try to log in it says it’s unavailable and to try again later.

Can see mine but they show Inactive. My sons scrip doesn’t show up at all.. would be nice but cannot manage off this APP

All used to work fine but now I can’t even log in. Touch ID didn’t work so I tried the full log in process which didn’t work. Attempted to reset password and was directed to a create account page. Attempt to create new account crashes program. I am able to access site via PC. Phone app is currently useless.

So, it took over 12 hours to actually get this app to function, and register my account. Then it would not display my ID card. Now, it constantly tells me wrong user name, password (which it isn’t) then it’ll randomly let me sign it. When it does let me sign in, I enable fingerprint ID, which it then conveniently turns off and forgets. Randomly it tells me my account doesn’t exist, and that I must register. When I do, it then tells me that I’m already registered. A very buggy, ill designed in functional app!

Thanks for a simple way to renew. I love this compared to phone prompts !

An update has made the app useless. As others stated, it recognizes me but not my prescriptions. It also no longer allows me to pay by my phone. The credit card info is there but it says I need to add a credit card to use. Hope the revert back to add version or fix these bugs.

This was the easiest way to refill my prescription!!!! Thank you.

Stuck at the screen confirming the ship to address. No exit strategy. Doesn't appear to be timing out. So... that's that for this app, I guess.

They are really the only way to go when they get their instructions right . I highly advise that in the future that you offer daily dose medicine dispense already with pills put in each compartment . So old people do not have to go through and take a chance getting their medicine messed up .

I like a whole lot about this app. I used TouchID with my previous phone with no problems, and I find the app to be very helpful. Now I have a new phone, but FaceID does NOT work. I have set it up numerous times, but every time I come back to the app, I have to log in with my username and password. Please fix this!

I have had nothing but trouble with CVSCaremark.com! When app didn’t work, tried website, and then finally tried phoning refills. Had 2-3 refills before spring 2019 available but CVS constantly insists I need a new prescription. Dr. ordered one med September 9, had to re-order it September 19 and still didn’t have it by October 10th. CVS Caremark first claimed they didn’t receive it, but Dr had proof they did both times. Then they needed a preauthorization when none was needed. I pay for this myself. CVS/CAREMARK IS THE WORST!! I’m switching to Walmart! Negative star rating

Call them or use the website for refills. This thing is whack.

App shows past prescriptions that are dated well in 2018. Not user friendly and reloads/refreshes even after you filter by a member of your family after reviewing details on a prescription. App just as bad as the service this company provides. Also cannot add new credit card through the app.

I can't login using the same credentials that I use on their website. Something is wrong with this app in 2018.

Absolutely terrible. I downloaded the app. Logged in. Nope, you don’t have an account even though I do. Create an account, it knows me but has no idea about my scripts that I have been receiving text messages about. The text messages I’ve been getting are asking for updated information which I’ve supplied through their “take a picture of the card” procedure yet they still want the information. Again. Terrible.

Unable to scan, poor app.

Multiple glitches.. doesn’t work .. sometimes I’m able to refill, sometimes I can’t , sent my refill to random locations .. horrible experience ..

I scanned my mom’s prescriptions in through the app, 44 hours later they never got its. Now I need to find someone with a fax machine. What good is it? They hide contact numbers and want to communicate by writing to them through the same useless app. Does that make sense? Overall rating is F.

This is a great improvement! Really easy to access and it gets the job done easily! The designers of this application did a really good job.

This app is trash. Quick refills are great but I can’t log in. With the user ID and password I used minutes prior and after to log in on the website without issue. The website is also clunky but at least functional. I’d like to be able to view my account from the app. Please update with bug fixes!

No wonder it looks so ridiculous on my 8+. The type is huge, and any long, generic names are difficult to edit. Also, the search result contains the dosage and everything, so if you want to price a different dosage or if you accidentally hit the wrong one and need to edit, prepare to insert your cursor and delete a few characters, insert again, delete, and keep going until the huge letters fit in the tiny box. A better solution would be to have the drug name, then a drop down of dosages. Also, there is no pill minder or alarm, which again, is something that should have been implemented years ago.

For 40 years not once have I been able to get on BlueCrossBlueShd Shields webpage the first time. And then the nightmares of screen after screen after screen. I go into the app here, and scan my prescription box and there is no hassle. Bingo the prescription shows up at the front door.

There are prescriptions missing that were filled. You archive prescriptions and they are still listed for refill. Prescriptions are still listed for refill when they were filled just a week ago. App works for requesting refills but not much else. Store is always pushing auto refills but they can’t keep track of when refilled. App and store push using the app to pick up and check out. If you don’t want to let CVS have your credit card info (I don’t) then using the bar code they check out just slows it down. CVS should give up On their own electronic wallet and go with apple and google. They are both much safer.

I have never been compelled to write a review about any app. However after trying to refill a prescription, which is now completely different from the way I used to do it through the app, and thinking ugh, now I have to call. I got mad. This isnt an app that I play games on, it's to refill medication! And it has never, ever worked! It's slow, I can't login, it's always something. Now I have CVS through my employer for my prescription medication. I'm a little nervous. Anyway, redo this. Why is it so hard!

The app opens fine and you sign in but when you actually try to do anything with it it stops working. Completely useless

Terrible info on comparative diabetic supply pricing. Cvs store sends you to Caremark. Caremark sends you to store or try online. Online is no help either

The darn “Rate this App” keeps popping up while I’m trying to use it. If I could give zero I would

The app is basically terrible. Page load times are long (app loaded and installed in less time than recent orders), prescription just filled shows as ready for refill, order placed shows on website and not on app. I can’t believe how bad this app is. From the ratings it appears not to be a problem for many people though.

Si I am trying the Face ID login because apparently it should be faster and easier. Well not so. After enabling Face ID the next time I login it asks me to activate Face ID again so I have to login normally. How frustrating is that? Why don’t you fix it? It appears to me that this bug has been there for a while. Fixing it I may give it another star. It is not a 5 star app though as there are other issues as well

Hard to navigate

Site very confusing, cannot locate to update for billing payments. Take a look at Aetna or Humana AAPS. Much easier to obtain information for billing, automatic refills, and etc.

When I try to use the app, the rate is continues to pop up. So here’s you’re review.

Forced to use CVS because of my company plan and haven’t had any positive experience in 3 years. I’ve used 3 different locations and always the same antiquated computers. It has taken 3 calls to set up the 90 mail order to change my address. I would much rather pay out of pocket than support this company. Why do you have CVS CAREMARK and also a CVS Pharmacy. The systems don’t talk because I have two completely different profiles all linked to the same drivers licenses. No tech has been able to assist, but when I get locked out of one I can refill on the other. Run to any other store. I find it hard to believe with other companies improving their computer systems CVS isn’t bankrupt.

I am new here this is Day one for the app and it says I have a prescription ready for refill. But I don’t. I found old ones and archived them, but it still says one for refill. Oh boy. Not a good start.

Every time I try to get into my account something is wrong with the site. Today it said access denied on this server. It’s always something. Site needs to have an ease of using. I’ve had to call several times over the years and do my ordering and other stuff. Frustrating!

I am frustrated by the difficulty of using this app. It will not allow me to put in the Rx specifics to accurately determine my cost.

This app is not user friendly. I just want to check drug prices and have to enter the same information over and over. I’m managing multiple people and it keeps reverting to the primary person. My primary purpose is to compare prices to choose the best option. I have run each option individually to see the price. Definitely not efficient.

I tried using the price a drug feature of this app. It was unclear what I was leaving out but I seem to be in some sort of circular logic trap. I finally got to where there was a button that said price and before I could click it CVS comes up with a request for me to review their app. Very poor experience so far. Normally I don’t waste my time reviewing apps.

Quick and easy

Coding and algorithms are awful. Loading times are awful. You can’t log in with Face ID even tho it says you can. It doesn’t save any login info you have to type it in every single time. While it still meanwhile asks you if you want to use Face ID. Sure. Then it doesn’t work. Period. They ask for feedback about their app and I can’t be the only one who’s submitted complaints. That was 3 months ago. Guess what? Nothing. That’s right. They ask for feedback and do nothing about it. Sorry but 3-4 months? There’s no excuse. This is an absolute trash app by CVS tech team. It is total trash folks. Make no mistake. And don’t be mistaken by the positive reviews. Don’t believe me? Go ahead. Use it. See for yourself.

Excellent service. Love that you keep me up on my prescriptions by sending reminders of refills and expiration dates. Thank you CVS!

I love this app. Whether I forget to check my med for refill due to senior moments or busyness, this app let me never run out of my med. it keeps me on task.

I’m a brand new CVS customer. So far I’m impressed with the design and ease of navigation on the site.

...if only it worked. Scripts are listed, can’t sign up for auto refills. Constantly tells me ‘ready for refill’ but when I order, it tells me it’s not time to refill. My ‘recent orders’ are all future dates. PLEASE fix!

Please update for iPhone X, and allow the digital ID card to be exported to Apple Wallet using a Pass.