Mama pug's Review of TeatimeReviewed on 9/3/19 1:45 PM
I paid for an online subscription to the magazine and the website keeps crashing. I e-mailed customer service and even called and left a message. Really disappointed. This is how you lose customers.
Chichita Girl's Review of TeatimeReviewed on 9/3/19 1:45 PM
This app is terrible I purchased a subscription through iTunes and it never uploaded. iTunes won’t give my money back and there is no app support. Don’t waste your money!
Dutton618's Review of TeatimeReviewed on 9/3/19 1:45 PM
After years of having this magazine I cannot restore ANY of my purchases. It seems like I have lost everything! Terrible update.
Jeaneene's Review of TeatimeReviewed on 9/3/19 1:45 PM
I went into my Tea Time app to look at the latest version on my iPhone and when I tried to log in to restore my purchases, it said "User Does Not Exist." I tried a few times, gave up and then did the sign up again. This time when I got it it shows NONE of my past Tea Time magazines! Since I paid for these, I would like them; I have about two years worth and can’t access a single one! There’s a lot to be said for paper subscriptions if this is going to be the case!
Kucirkaj's Review of TeatimeReviewed on 9/3/19 1:45 PM
Wasted too much time trying to restore my issues.... I have been a loyal reader purchasing both the print copy and the digital so I can enjoy when I travel. Zinio is no good — please do something otherwise I will need to cancel my subscription. Not happy.
Carol19446's Review of TeatimeReviewed on 9/3/19 1:45 PM
I subscribe through the iTunes app,have years worth of digital versions of the magazine and several special edition magazines. I cannot access with either my iTunes login or my ZINIO login. Both say user does not exist. I’m beyond angry!
DOZILLA's Review of TeatimeReviewed on 9/3/19 1:45 PM
OMG! This magazine switched to Zinio as it’s operating system and it has been a nightmare. I’m love this magazine and I’ve been subscribing to it for years...but no more. I tried to restore my issues, which according to directions required I create a sign-in to Zinio. I did. But restore failed and failed and failed...even after I re-downloaded the app, restarted the iPad. So I went to App Support—Zinio. No chat, no phone number, nothing to contact them. FAQ gave me the same useless directions, no help at all. And worst of all...when I signed in, hoping that might allow for an online chat or to leave a message/question, the website said my password was wrong. I tried to reset it...and it wouldn’t reset. And all this time, I’m jumping through hoops because it won’t let you do anything unless you prove you’re not a robot. So. I can’t restore my magazine. I can’t get in contact with app support, and Apple can’t help me either! All I can do...is cancel my subscription. Good bye, Tea Time. I didn’t think you’d want to lose a valued subscriber; there aren’t many of us out there, but you have. This whole fiasco is disrespectful to us faithful readers. Shame on you.
NaviVixenMama's Review of TeatimeReviewed on 9/3/19 1:45 PM
I can’t access anything at all. There is no one to contact. The instructions are useless —-I have tried many many times to access the magazines and special purchases using them. I hope someone reads all these negative comments and fixes it! It has shaken my faith in digital printings of any magazines. Teatime should really include digital with the purchase of the paper subscription so that subscribers at least have a way to enjoy their purchase.
bbs59's Review of TeatimeReviewed on 9/3/19 1:45 PM
This update is awful. I switched to digital years ago and until now haven’t had an issue. This “update” is terrible. Had to contact them to finally get my issues, and then the latest special edition didn’t come through. I sent in a request and was told that I had to purchase it. I explained I already did, then the story was they aren’t allowed to sell the special editions in the app anymore, as that edition is being advertised on the top of the app with the blurb to check under the special edition tab to purchase. Then I was given a link to contact the publisher, which took me to the wrong publisher. You are losing a customer of over 7 years unless this gets fixed.
bloodyanne's Review of TeatimeReviewed on 12/15/18 12:47 PM
I've cancelled my subscription due to the application failing to work and no support. I'll go back to paper copy since the digital version is unreliable but I still love the magazine.