Mychevrolet App Reviews

The app usually works but it really is slow. And seriously would it hurt to have Siri integration?

5 stars when this happens...

How do get the remote command???? Like it show on here???? When I download it, I don’t see anywhere on the app.

What happened to the app??? The remote entry and remote start functions are no longer available why?????

It's so nice that I am able to start my car from my phone and don't have to search for my keys.

I like the remote app which allows me to start my car, lock and unlock my car and have the lights and horn to activate. This is very helpful to me.

Sometimes it works, sometimes it doesn’t. Several times it’s said the car has started and it hasn't.

When the app works, it’s awesome but it’s a waste of space on my phone because my app hasn’t worked in over 4 months even after all the updates

I love this app! I use it to start my car from my desk so it’s nice and warm by the time I get outside. I would love it if you added support for Siri shortcuts to be able to trigger engine start/stop, lock/unlock, etc. this would be a great addition!!

I have bought many Chevrolet vehicles, I have used the my Chevrolet app for years hseveral yeas have always had full access with the app! I totaled a 2018 Tahoe and I am now driving a 2018 Silverado and we have onstar services when I added the service I was told I would now have the services On the app that I had on my Tahoe! Not the case at all! Now you want an additional 14.99 a month to have the services! As much as I liked being able to start my car on a bitter cold day. It is not worth an additional 15.00 dollars a month on top of what I am already paying! I do feel like I was lied to from the beginning! When I asked about the app I was told it would start working after 24 hours! Still did not work. When I called Onstar again they acted like this had nothing to with Onstar another lie! Then they put me on hold and came back and said Chevrolet is now charging for the app! Another lie. Since this is a OnStar app not a Chevrolet app! Very disappointed in Onstar on this particular situation!

After verifying my account, I tried to log in through the app and it wouldn’t let me. Tried multiple time, deleted and reinstalled the app and it still didn’t work.

I’ve paired my vehicle added my vin number etc and it won’t give me the “key” option to start my Acadia. I don’t understand why it won’t work. If anyone knows anything I’d appreciate it! I’d give more stars if the thing actually worked!

I have had problems with this app since day 1. Every time I try to use the key fob it gives a 400_4 code. I’m about ready to just cancel my OnStar.

Won't update/load last compatible version. Wasting my time. Just need the basic features. Not buy a new device to use the app. Poor.

Remote start has worked exactly one time. Really awesome when it works, but I've never been able to do it again

I got the app about 13 months ago when I bought a new Chevy for my wife and a used Chevy for myself. I got the free trial of on star and let it expire as I did not want to pay ridiculous prices for it. After the trial period ran out I was still able to start both vehicles with my phone. 12 months later my Chevy got traded in because of service issues. Got a new Chevy and the trial period of on star. I could start both vehicles with my phone. Now my trial period ended and I can still start wife’s car but not mine. On star wants $14.99 a month. Salesman told me that I would always be able to start truck with my phone. This is ridiculous I can start one vehicle but not the other. I will tell as many people as I can about on star being a bad setup.

Needs infograph face complication update.

We were told after our free trial of On Star this app would still allow us to use the general key fob functions. Literally a day or two after OnStar expired this hasn’t worked. Huge disappointment. Downloaded the app a million times and it still won’t work. None of the key fob options work with our brand new Malibu.

Inconsistent app. Works rarely.

This MyChevrolet app and the identical Onstar app don’t show the correct information as I see on my Driver’s Display. Refreshing doesn’t help. Tire pressure and MPG are never the same as the display.

Decent concept. But - several things that are not so good. The app doesn't keep data up-to-date (most recent trip, mileage, fuel level, tire pressure, etc. ) And some even less thrilling : having to enter a PIN to see map history each time, is far more annoying than the level of pseudo-security that it portends to represent. And the worst of the app, (although I cannot say this is the app itself, or the data collection algorithms external to the app) is the laughable "driving score"... Since when is pulling out of my driveway considered 'heavy acceleration' ? Or, coming to a complete stop from 5mph considered 'heavy braking' ? I drive the same route back/forth to work, in pretty much the same manner, yet the 'driving scores' seem to vary wildly and arbitrarily. Since you kindly (?) offer to share driving scores with auto insurance companies, the driving scores need to represent 'real-world' driving, not some granny on a closed track.

I've used the app for about a year 1/2 and I'm not happy with the performance. I've called OnStar for help, no luck. The fuel level, tire level, and oil level lines doesn't highlight as they should... according to OnStar. At times I can’t send directions to the phone and when it does work it’s about an 10 later after I’ve put the address in. So I’m considering deleting the app and relying on memory/pen and paper to keep track of everything. Ms. S

When it works, it’s great...but it’s very buggy. I have to uninstall and reinstall to get the key fob features to work right.

You buy a new vehicle and they want you to pay for services monthly. Most of the services are worthless. Already have unlimited data on my phone, navigation comes for my phone using CarPlay. Only thing of any value would be the remote start, but not worth $15 per month.

What Chevrolet doesn’t tell you is the app cost 15 dollars a month to use it.

This is a functional app, it does just what it has to. The only down side to me is that it’s slow and not easy to start the vehicle as you’re walking to it. It can take up to a min for the signal to reach the car and have it respond. I also with it worked with Siri “hey Siri start the truck” would be a cool feature. All in all it’s good has rarely errored on me and is pretty reliable. Just need to think ahead if you want to start it.

Updated this app, now it doesn’t even load. Not the first time this has happened with this app either. I wish I could give it 0 stars.

When the value of a vehicle is more and more tied to its software instead of its mechanics, Chevrolet drops the ball on their app. Unexpected queues to sign back in and slow functionality of the keyfob hamper reliability and ease of use. Further, now there are advertisements... I spend $60,000 on a new vehicle and I get an Olive Garden advertisement before unlocking my truck?

App works good with IPhone but please update it for the Apple Watch. If I have an Apple Watch there is no need for me to have my phone with me to use the key fobs

Visiting my Daughters family in Massachusetts temp this morning was 9 degrees nice to be able to go out to a warm truck

There is nothing of value in the app without OnStar. Pretty disappointing compared with my previous car which had far more features and was available as part of vehicle ownership. I’m not saying “free”. It as simply included in the price of the vehicle.

According to the app my Bolt actually LOST range (from 98 to 75) while being charged! And at 75 miles range this app claims 80% charged, when normally my full charge is more than double that. Nearly worthless.

I like being able to remote start, determine range, and control some options for charging from the app (I have a Bolt EV). The reliability is poor. I regularly have to restart the app or mess with Bluetooth to get it working. It lacks the ability to adjust remote start cabin temperature settings and seat/steering wheel warming. These would be very nice.

This app is so slow and is not efficient when trying to access valuable information in a timely manner. It looks nice from the outside, but needs the quickness and efficiency to go along with it.

I had a 2015 Silverado 1500 LTZ and even once the trial onstar ended I could still check my vehicles location, lock, unlock and remote start my car. I recently upgraded to a 2018 2500hd LT and assumed it was the same, I didn’t find out until the free month ran out that the lowest package ( which allows the features I listed above m) is 14.99. The full security and safety package is over 30 bucks a month. Oh and I have a Brand new 2018 Yukon and guess what the multicar discount? Zip, that’s right no discount no matter how many cars on the account... I already had to settle on some of my feature because the cost is high, but now to get another 15 dollars for a feature that was free!!! No thank you. Toyota’s entune is free!!!! Very disappointed GM!!!

This app was great for 1 thing: remote key fob. Now they want to try and nickel and dime us and charge $14.99 for a FREE service. They charge enough for the car, so they really need to milk more money from me? Well they won’t. This is a disgrace to Chevy and GM and the brand should be embarrassed that they are trying to pull this. Might as well delete this app...and make my next car not a GM.

Crashes often or bugs out and freezes when trying to open menus. But it does work well enough to start my car.

Recent update description sounded like it addressed some of my feature asks but when I use it with CarPlay I get an error when I try to use energy tab. The error states “Vehicle Data is Unavailable. This feature requires access to your vehicle data, but it is currently unavoidable (3003)” Hopes of the app being useful in the car dashed again.

This is a nice app overall but what would put it totally over the top is remote start through Siri shortcuts!!!! Please add Siri Shortcuts support

I really only used the app to start my equinox. I don’t need internet to drive so won’t purchase any plan. Not paying $14.95 to start my car. I used the app vs the fob as it has a longer range. Didn’t have any issue with my older car using the app. Only til I got my new one. Never came up and asked me to upgrade as this does now.

Well after being promised this app would and did unlock my doors from my iPhone a new update came along. Only thing-the update is not compatible with my iPhone 5c and is no longer a useable feature unless I get a new cellphone! Not happening! Between Chevrolet and OnStar they need to come up with a fix! NOT HAPPY!!!!!

I paid for OnStar service and it was fine for 8 months. Then last April I had problems with the app. Not getting any help and people at OnStar hang up on you. They keep transferring me. They don't and won't tell me what the error codes are that show up in the app. From April to Aug I paid $35 a month and no one helped and I got tired of the calls with no help. I got the service again with hopes that this app would work. It did for a day and going on for a few weeks and still nothing. OnStar also says it's the app. My car is fine and serviced. It's a great app while it worked.

At first I thought this was some sort of a gimmick from GM to force you into some extra paid contract or require an OnStar subscription. But NO!! I really works as a stand-alone app with your vehicle. I frequently use this to remote start to either cool off, or warm up the interior. Also I really appreciate the ability to update the location of my car when I park in a large venue or a different town and would like to take a different way back to my car. The location updates Maps on iOS and you are all set.

I’ve perused several of the reviews regarding this app and agree with the majority of commenters. I also was unaware that I needed to purchase the “On Star” packaging in order to receive full functionality within this app. In addition the customer service and ability to problem solve is LIMITED and CONFUSING! I called to report issues with the Daily Driving Activity feature. This is a great way to discuss safe driving habits with my daughter who is a new driver. We review the statistics daily and discuss how she maintain a score of 75 or better. I was forced to use this feature as an accountability measure because I was not aware the teen driving feature is not available in 2018 Chevrolet Malibu base models................this also was disappointing. Nevertheless, I called to report the app was not picking up driving data as of 48 hours ago. After being transferred to 7 different operators in several different departments who all asked me the same questions over and over I am now frustrated and rethinking my customer loyalty to Chevrolet. Did I log out and log back in? Did I uninstall and reinstall? Did I sign up for the account by email?? All questions I answered several times only to reach the last person who told me another department would need to handle the matter and they will contact me within 5-9 days! This is simply unacceptable and a ridiculous solution to a problem that was not an issue just 48 hours ago. Why have the feature if there are not quick and attainable solutions for people who utilize the app??? Why offer these items if there is not troubleshooting to the matter as an immediate option? Why do I pay a fee for onstar in the first place? Very very very unhappy with Chevrolet for the first time in almost 20 years. As a native Detroiter, I can no longer support this company after the way this matter was handled. Detroiters are normally loyal to the Big 3 companies, but GM just lost a faithful customer.

Used to be a great useful app. Now with the addition of Ads, every time you open the app, you have to close an ad to get the rest of the app to function.

UPDATE:How much costumer feedback do you need before you actually address the issue? You say you value you costumer feedback; all you are getting is negative reviews complaining about the same thing, yet you have done nothing to address the issue. What will it take for you to give back the simple feature you stole from us? //Had truck for 3 years using remote start from app. No problems loved it. “Upgraded” trucks. To thank me for my $47,000 purchase, Chevy has taken away the remote start feature. Want us to subscribe to OnStar to use this feature. What a scam. This was free. Free. It’s free for other brands. Do you really need to nickel and dime us like your a budget airline here? Really? The cost of the truck wasn’t enough. Should be a 0 star rating because this app is worthless without an OnStar subscription. Chevy and OnStar should be embarrassed for taking this feature away to try and make a quick buck off of all of us. Look at all the recent reviews they are all 1 Star complaining about you taking this feature away. Great move...

I believe this to be a great app. I previously had the iPhone 8 and was able to successfully use the remote feature to start my car in the winter from the comfort of my home. Unfortunately when I upgraded to the iPhone X I reinstalled the app and the key fob was no longer an feature. I called and customer service said it would be resolved within 9 business days and here I am 2 months later still without a key fob. Please fix. Thanks

App worked for about 2 years and then stopped syncing to my car. I tried all the troubleshooting steps and still nothing. I reached out to the customer service team via their email address provided and after over a month of waiting and sending 3 follow ups I am still waiting for a reply. Good app if you only have the vehicle for a year or two - but after that the app (and the service) fall off.

Just forced to download new version, then it doesnt work! App just crashes! iPhone X, iOS 12.01

I really liked it! Was very useful, especially when it was cold outside. One problem. And mostly my fault.. I had to change my email because it was hacked now I can’t use it anymore..😞

Was working perfectly fine until Monday around 1pm, I clicked the app and nothing, tried unlocking the doors and nothing, remote start nothing. Not even On-Star could explain why.

Since the last update I can no longer start my car with the app. That’s the only thing I used it for.

According to the app my Bolt actually LOST range (from 98 to 75) while being charged! And at 75 miles range this app claims 80% charged, when normally my full charge is more than double that. Nearly worthless.

no sirve de nada

I just updated this app a couple of days ago. Now every time I try to open the app, it doesn’t work at all. I tried to delete the app and download it again but nothing happened. I wish I never updated.

Please add functionality for Siri Shortcuts. That would enable so much functionality for this app, and allow it to be integrated with HomeKit scenes.

I keep receiving an error message: “Unexpected server response. Please try again. If the issue persists, please contact support for assistance. (705_1)” Thanks.

Works great to monitor my Chevy Spark EV, but would like to see a Today Extension widget with charge levels listed and more robust notifications (ie, push notifications to the phone and notifications when the charge reaches a certain level, not just full). Good app though. Thanks!

This was a really good app. Both dealer and Chevy information recommended it. The use of it was very helpful. Remote lock and start was nice for going somewhere you didn’t want to lose your keys (for me was carrying them all around the gym or hikes). But the selling point of this app was very misleading. Once you don’t have Onstar you can’t use the app anymore. But you are not informed that you no longer have it. It’s all connected through your phone anyways but in reality it’s just another way for a company to make money through YOUR OWN PHONE. In the end it turns out to be a scam. With the amount these new vehicles are these days you would think a simple app would be for convenience for the customer. But it’s not.

It’s asking for a pin and I have no idea what it is or where to find that info.

I’ve used the app until my onStar subscription expired. I was then unable to access my vehicle status from the app. However, myvolt.com provides all of my vehicle status for free without onStar. Useless app without onStar.

I think a lot of the features of the app could be quite useful, but it’s detracting that I frequently get random errors while trying to use the app. Oddly it doesn’t seem to affect the functionality of the app, but I’m constantly getting error notifications from the app. Also, I am constantly getting tire pressure notifications that are always 2-4psi different than what the car says and what I manually measure them to be. It does not feel like a modern, professional app from a large company. It feels more like an afterthought. Also, this is probably more OnStar than the app itself but the monthly email reports I get give a “gallons of gas saved” (I drive a Volt) which are grossly overstated. The only way I would save that much fuel is if I switched from a Hummer to the Volt. It absolutely does not reflect the gallons of gas I saved by driving EV over driving on gas in the Volt.

I love this app, I love that it has watch support, it’s very convenient. I would love Siri shortcuts support and this would be 5 stars!

Paying for OnStar and it doesn’t work either!

Doesn’t work now after this new update Really, !!! you respond months later !! For that little tid bit !!

I also was misinformed... once the On-Star trial ran out, this great app stopped working! What a bunch of crap! Spend a LOT on a Chevrolet vehicle and the app SHOULD NOT be dependent on an ongoing On-Star subscription!

Since the update the key fob functions including remote start and door lock is gone. Why is that?

I really like the app but I believe it’s missing 3 key features: 1- Cleaner UI 2- Siri shortcuts integration so you can easily precondition your car or lock and unlock without having to open the app 3- In-app purchases for subscriptions and services

I used this app for a couple of years and this year now that it’s cold, I go to use it and I open it and then it closes right back. Not sure what’s wrong nor how to fix... what a waste!!!

Had truck for 3 years using remote start from app. No problems loved it. “Upgraded” trucks. To thank me for my $47,000 purchase, Chevy has taken away the remote start feature. Want us to subscribe to OnStar to use this feature. What a scam. This was free. Free. It’s free for other brands. Do you really need to nickel and dime us like your a budget airline here? Really? The cost of the truck wasn’t enough. Should be a 0 star rating because this app is worthless without an OnStar subscription. Chevy and OnStar should be embarrassed for taking this feature away to try and make a quick buck off of all of us. Look at all the recent reviews they are all 1 Star complaining about you taking this feature away. Great move...

This magical app has turned my next car in to a Ford. GM is pushing ads in a subscription based key fob

This app is far more concerned with upselling than providing user functionality. If you find OnStar ridiculously overpriced, as I do after buying a $50K vehicle, and pass on that service then the app is of marginal value. Even then, you’ll feel like the first priority of the app is to sell you more services or accessories. It’s about GM, not you.

We have had this app for over a year and it seems to want to crash every time we open it. I hope a fix is made soon. I had issues with the last update, but this one is way worse.

Siri support to precondition would be nice. Also being able to schedule preconditioning to run at a certain time.

I can only see the front screen it’s not letting me see my key fob screen, vehicle stats or nothing 😒😒😒😒😞😒😒😒😒😒😒😒😒😠😡🤬

This app caused me to get back my vehicle after it was stolen and brought to another county. Much more helpful than the police were!

Same as above. I was assured that the app was included. Well it is but none of the features I’d like. We spent $50.000 for a nice vehicle, now they want another 15 bucks a month. Very petty.

WOW Chevy. If you look at the two Chevy vehicles I own, I have over 120k invested and you won’t allow the app to remote start or unlock for free. I think I paid enough for my new cars to at least keep the app active for the life of my ownership. Very disappointed that they shut down the remote start and unlock portion if you do not pay extra.

When we first bought our bolt this app worked great. After the latest update the app no longer works. I have to disconnect and reconnect every time I try to remote start. Since that requires being in the vehicle it defeats the purpose. The app is worthless at the moment.

Every time I try and use this app, it either doesn’t open or it open for a few seconds then disappears. It’s very frustrating!!!

I recently noticed the key FOB functionality was no longer available on this ap. After reading reviews I’m guessing it’s because onstar has to be continued which is not what we were told when purchasing. We’ve had several vehicles from Chevy that did not lose that functionality.

I can’t get this app to open at all. It starts to open then just shuts down. I have always enjoyed using this app to start my 2018 Equinox, but now all so a sudden the app won’t open up. What can I do? Please help!

Both the previous OnStar app and the new MyChevrolet app have a truly annoying tendency to lose all the info one has previously entered after updates. We don’t need to use the app daily, but when we do it is often for an important reason, like remote start or unlocking the doors. Go to open the app, and it makes you update before using. Do the update, and all acct info has disappeared. Re-entering the user name/password is bad enough, but today I also had to re-enter the *!&#* VIN! So if I’m in a situation that feels unsafe and want to utilize the app in an emergency, I have to hope that all the login information hasn’t vaporized YET AGAIN. I should not have to add “Make sure the MyChevrolet app is working and I’m still logged in” to my pre-travel list of things to do! This has been on ongoing problem with the old app and now with the new app, despite asking the app to “remember me” with each login. And yes, I had previously switched to the new app and logged in already. An app update should not lose all your login info and preferences.

Ever since the last update I can’t use any of the FOB commands and it’s not connecting to my vehicle and pulling the history. I have an iPhone X and I’ve tried logging off and back into the app. I’ve tried deleting and reinstalling the app and I’ve tried rebooting the phone and i still get a can’t connect to vehicle.

I would love to see Siri shortcuts support! So I can start my car with just a single tap!

Taking away the keyless entry and remote start for the new 2019 Silverado‘s is a very big inconvenience especially for winter and other things. Not only that what if there was an emergency or something had been left in your vehicle or maybe even your child lock you out with the keys in there. They’ve given it to you for free all the way up until now and then all of a sudden take it away from you and Then want you to pay $14.99 a month just to have that. What a rip off.

Ever since I updated the app it won’t even open. Well it opens, but it only displays a black and unusable screen. And DO NOT tell me to unload and reload the app because that doesn’t do anything. Everyone has tried that, and it does not fix the problem. Either roll back the update, or fix the problem!

Loading times are so long, every time I try to go into my rewards, it makes me login and fails. Oddly it says I’m logged in? Fix this mess please.

Like many other people on here I was led to believe that I would be able to use the app and most of its functions after my onstar Services ended. But now I’m not even able to open the app. It just shuts down right after I open it. It’s kind of annoying I spent so much money on a new car and it requires a service that is seems like it is just as expensive to help the car work the way it is advertised.

App keeps crashing when I try to open it. Using iPhone 8 plus with latest iOS version.

I open the app and it asks if I still own the vehicle. “Yes” does not work. “No” wants to start on star deactivation. Can not get past this screen. Someone needs to fix this issue.

When I first downloaded the app it was great. Now it will not open. It crashes immediately.

Great app overall, love being able to schedule my maintenance from the app. But would love Shortcuts integration.

I have reset my password 4 times. Still can’t login.

Spent $43K on a car. Glad to know that Chevy and Onstar want an additional monthly subscription to get a door unlock app. As an engineer, I’d rather buy an SDR and hack it myself than help the stupid Chevy failures meet another shortsighted union pension obligation. I will never subscribe for what a fob or SDR can do. Stupid!

Hello, would you guys please update your app to be compatible with the info graph watch complications?

Love this app and the usability and compatibility with my 2017 Camaro. The one very last thing that would make this a perfect app for me is to add support for Siri Shortcuts! That would literally make this the best. Thank you for the continued support!