Alarmcom App Reviews

Wonderful application

This app makes changes to itself. I have set up touch ID several times, and yet I still find it will open without it. I recently set up to share with Siri, but lo and behold, after weeks of working great, suddenly Siri can’t understand and wants me to set up another app. I checked the app and the Settings are still there, the feature is still turned on, but it doesn’t happen. I deleted the app and reloaded it but the story is still the same. The app absolutely refused to do something but I forget what it was. Finally I called the company and they had me do it online.

Overall a good app. Very reliable and gets the job done. I just wish it had feature parallel with the web interface, like adjusting schedules.

This app allows me to monitor and use my alarm system in real time. Very well thought out and in my opinion complete.

Love this App! Great job Alarm.com!!

Use to be a 5 star app. Not sure what changed, but for the past month I’ve had trouble with the app communicating with the panel. I can not disarm or arm from my phone. The app also provides false information as to the current status of my alarm system. Very disappointed.

The camera motion detector stopped working and after troubleshooting it came to be the application to be the issue.

Not very user friendly I'm trying to customize the layout for the app I know it's possible just can't remember how

Once you switch phones the geomap notifications won’t turn Back on no matter how many times you change it to work. It’s a joke

My home page isn’t updating my most recent motion triggered pictures so I can see them as soon as I open the app up.

Nothing but a rip off. Thieves will hit you once. This company steels from you over and over again.

What a disappointment App is unreliable and technical support isn’t on call 24/7..... for a security company!!

Very slow to work if it works at all.

I’m sitting here after the 13th try to disarm and it won’t. Totally worthless app.

The Security System works great except for the SkyBell. Don’t get the SkyBell doorbell camera. It’s a piece of crap. Worked fine at my other home but the new one I have in my new home has never worked right. I’ve decided to trash it and got a Ring doorbell camera instead. It’s going to be installed tomorrow morning. Finally I’ll be able to see who’s at my door.

Constantly having issues with the app. I have to re-arm the house on average 2-3 times because it keeps giving me a connection error or a time out error. That was my review a few months ago. Today I’ve had to arm my house 5 times and it says there’s an unknown error. It always says panel command time out. Unfortunately I cannot arm myself from the outside of my house due to the fact I have 2 dogs that weigh 100 pounds and I have to arm the house as stay and not away. Please be advised that the app isn’t reliable.

This system goes in and out all the time. Not worth any kind of money. Especially not for a two year contract. DO NOT BUY THIS!!

Easy system to use as well as the app.

The app is clunky at best. I think it’s ridiculous that you can’t review video that is not from the doorbell camera. All stored video should be accessible at anytime by homeowners. All video is not accessible. The advertising of automation is ridiculous as well. Please fix this

Custom delete feature needed system records 1000 clips per month at 15-30 second lengths and you must delete each one by one terrible functionally this hinders the capability to record all events if you reach your 1000 clips and who wants to waste time selecting each clip and erasing individually

I don’t typically write reviews but I had this system installed in our home after a few break in attempts in our neighborhood. This is soooo much more than a boring security system. My wife and I LOVE that we get notifications when our kids leave in the mornings and come home from school. Along with notifications if someone approaches our house. The doorbell is AMAZING!!!! We LOVE that we can check in on our home at anytime. If you are on the fence this is a must have!!!

What’s the point of having an app that doesn’t work half the time?

While we don’t have an automated house - this app works very well with our alarm system! We love having the notifications and peace of mind of all activity!

Way to use. No problems so far

The worst alarm system ever. The cameras are always on the fritz. You can never reach customer service.

Only one camera working out of 4

App continuously crashes on able to view door alarm most of the time when I try to view cameras it crashes half the time I have to reset the entire alarm system I would not recommend this to anyone. Even though I paid over $1000 for everything including installation I'm looking yet another alarm system and I'm willing to pay more just to get something that works alarm people have been out too many times The saga continues. Two years later I had to pay another $200 to fix a faulty unit and the door bell hasn’t worked since they installed it. I don’t recommend this alarm.

1/2 the time it doesn’t work. Has a problem syncing up to the keypad. Totally random

It doesn’t arm all the time. I just had to drive back and run up stairs because the app said it wouldn’t arm / ERROR. Well it was armed! This happens all the time. Garage will be open app will say closed. It will say armed and I come home and it’s not. On and on. In fact I just armed it inside and the app still says disarmed and ERROR. Fun app. But rely on it to protect anything valuable? Lol No.

For starters, when the tech hung the system up.. he hung our screen crooked. None of my front door bell camera videos ever get saved for later review. We didn’t change any settings on the app and they all used to get saved, I also used to be able to see who rings my front door bell on my phone, it would randomly ring and I could answer and it no longer does that either. We had a questionable individual come to our door and have absolutely no record of it. We’re locked into a contract but will definitely be looking at other systems when we’re closer to the end... it’s too expensive for what it is and I’ve talked to multiple people who have different systems with many more perks for less. We have a door bell camera (that works off and on), and 3 sensors letting us no if a door is opened and they trigger the alarm system..for $80 a month. My sister has a system with many more cameras and sensors for about half the cost.

This app is key to safety feature benefit from this Alarm / Security company. If it is working correctly; you are more aware of the potential Hazards rapidly. If you are a target; you may need access to staff, which this company has improved telephone access 24/7 from my 5 year experience. App rocks compared to human Technical Service visits, which are best avoided in my experience, unfortunately...,,nothing is perfect.

Add a “show while running” toggle for Siri Shortcuts (like the Philips Hue app). Thanks!

Equipment issues on install.

This app simply does not do what it says it should do. Alert times and speed are too slow to ever use the doorbell feature.

Since this app was installed, I have experienced ongoing problems with my alarm system and spent hours trying to remediate the problems with no success!

As a business owner and my alarm company having me use this app on both businesses and have zero control over anything about the account thru the app is very frustrating.

I love being able to control my panel with Siri. What I don’t love is how Siri shortcuts sometimes just quit working randomly. Sometimes I have to wait a few hours for them to go through, reinstalling the app sometimes helps for a while but then they’ll start returning the generic Siri connection issue error for a while again.

Alarm.com is great. They keep updating their products to remain relevant in the home security automation world

Protection one is the worst alarm system ever. Constant false alarms.

Worst app ever! Even Vitex can’t figure out how to connect any of our smart home features to connect to it. I’ve wasted countless hours with multiple technicians working on it and a ridiculous amount of money buying different products trying to get all our smart home features to work with this app.

I am unable to arm or disarm my alarm with the app and the alarm company states my panel is fine with a good signal. Unsure why this started happening out of the blue with months of no issues.

Affordable, easy to use, reliable, very well supported. I am extremely happy with my home system.

In the recent update- my video camera is now in black & white. The quality is not as good now as previous. Would like a reply??????

Alarm.com tries their best to stay current with innovative technologies. Awesome and high praises to the entire team! However, there is one key feature I’d like added. I’ve called alarm.com several times and made this recommendation, but haven’t seen it yet. Here’s the scenario. I would like to create a scene that would disarm the system. Set a delay here to wait for confirmation that the system is disarmed. Then, open the garage door. Currently, it will trigger all at the same time, which would set off the alarm. The Scenes feature was added a while ago but I can’t really use this feature optimally. Your assistance in getting this finally added would really be appreciated. Alarm.com is a leader in this arena. I’d easily give five stars if this feature was available.

This app is good but it needs more and better guides options on the tile

The Alarm.com app on my iPhone works most of the times. The rest of the times I’ll be waiting for the system to receive the command to disarm or unlock the front door. My installer usually performs a system reset and it’s fine for a few months. Great. The main issue with Alarm.com app and system is when using it with an Apple Watch. For the past few days the Alarm.com app does not send commands unless my phone is nearby or on WiFi. I have a series 4 with cellular with background app refresh selected. The unlock command hangs and continues to say unlocking but not do anything. Same for the arm/disarm commands.

I loved this Alarm.com better than COX security system

Doesn’t notify me when someone is at my door and sometimes buffers.

I love having this app!! It’s so useful and informative. I greatly appreciate that your company offers this. I would recommend this app to all customers!!