jmac93427's Review of Aaa MobileReviewed on 12/8/17 3:47 AM
The apps is great for information! But if you need roadside assistance, you’re 100% better off calling AAA by phone. Also, the mapping and directions feature is a complete joke compared to Google Maps or the Apple maps app AAA’s map reminds me of an older out-of-date stand alone GPS. There is so much potential!!
@#$%^&'s Review of Aaa MobileReviewed on 12/7/17 7:43 PM
Where's the ability to show proof of insurance???? There's no problem spending the money to send out 10 paper cards, but no money on a "mobile" insurance app??? What is the point of this app at this point?? When I open it it points me to the other crappy app they have which is awful.
Airedales4Life's Review of Aaa MobileReviewed on 12/7/17 11:50 PM
AAA has been the VERY BEST assistance for me and my family for well over 25 years. With their multitude of services, discounts and 24-hour customer service with the highest level of courteous, friendly and professional service staff - this company is a genuine God-send on those occasions that I need them the most. As for the application, I have had nothing but EXCEPTIONAL SERVICE and ease of use while accessing the desired content. Keep up the great work, AAA. You are assuredly looking at a Legacy membership spanning numerous households now and in the future.
jaycody9's Review of Aaa MobileReviewed on 12/6/17 3:07 PM
What happened, dev team? Did you accidently ship your development branch? C'mon y'all! Someone over there should know better! My suggestion to the Product Manager responsible for green-lighting this disaster: use it yourself, then have the dev team REMOVE everything that's broken, then reship. Better to have a simpler app that works than an app that claims to work but doesnt--- ESPECIALLY when roadside assistance is involved. Hint: you are doing irreparable damage to the otherwise trustworthy brand of AAA.
Blngmaster19's Review of Aaa MobileReviewed on 12/6/17 2:05 PM
I needed to request service. It was a contest between waiting on hold and installing and using the app. The app won. Received a confirmation call a few minutes after submitting request.
steve0222's Review of Aaa MobileReviewed on 12/4/17 8:01 PM
I have had the need to use AAA twice this year and the app made it an emergency painless...Help arrived quickly...very professional! The app covers all of my needs! Thanks, AAA!
The Punisher78's Review of Aaa MobileReviewed on 12/30/17 11:44 AM
App won’t let me sign in anymore and is displaying the wrong number for my card. Contacted my AAA and even the desk person who answered said that the app was atrocious.
JDumo's Review of Aaa MobileReviewed on 12/30/17 11:11 PM
The way it rates your braking is terrible. If you drive a sports car that moves or stops by barley pressing the petal it records it as harsh driving. Then when you have to work at 5am, it penalizes you because it's "not a safe time to be driving"... it's crap. The worst part, it always is running your location in the background even if your not in the app in order for the Journey tool to work. Overall annoyed.
Cestoder's Review of Aaa MobileReviewed on 12/3/17 9:33 PM
Needs a lot of work to make it work as well as previous AAA app. Performance halting and insufficiently intuitive. Spent an hour trying to get it to display a map showing route from my home to a destination, then gave up.
LuvJigsaw's Review of Aaa MobileReviewed on 12/29/17 9:15 AM
App was tricky signing in, but once it stopped sending me back to “login” it was great. I was able to see where my car actually was, where was the agent & estimated time of arrival. So, for using it for the first time and being able to get info, I am very pleased. May rate this again for some of its other functions.
Jessilousmith's Review of Aaa MobileReviewed on 12/29/17 6:07 PM
This App is incredibly slow. I can’t even get my membership information to open. The app itself is barebones. Super disappointed with AAA. Pick up the speed speed with other apps like this hat will provide good and important information.
Jspot76's Review of Aaa MobileReviewed on 12/29/17 11:50 AM
Requesting a service call works, but it doesn't provide confirmation or service call status. App is supposed to provide status, but this feature never works. You're stuck waiting not knowing if service is coming. Yesterday, I requested a tow but never got confirmation or status update. I got help elsewhere. 2 hours later, AAA calls to say they're on their way. Too late!
Amryanxo's Review of Aaa MobileReviewed on 12/28/17 7:42 PM
It will not let you login in to your account.
AnthroAmanda's Review of Aaa MobileReviewed on 12/26/17 6:10 PM
Every time I open it it crashes. Useless.
bitti42's Review of Aaa MobileReviewed on 12/26/17 11:12 PM
The app keeps closing on me. I can’t even use it!
jaxnole04's Review of Aaa MobileReviewed on 12/25/17 12:29 PM
The app uses location services to, among other things, tell you you’re driving by another Hampton Inn or Pearls Vision and you can get a discount there through AAA. It’s great if you’re driving around looking to randomly get hotel rooms or prescription glasses. So, then just turn location services to “Only while using the app” and problem solved, right??? Well, I’ve never seen an app so determined to track my every move every day. Every time I open the app I get this message that says I should turn on location services on to use the app, with a link to the phone settings saying to turn location services to always. Open the app, try to find a repair facility and get directions? Here’s your admonishment that the app won’t work unless you set location services to always. Wanna turn the notification off? Sorry, you can only ask to be reminded again later or go to settings. It’s annoying and really shows how desperate they are to gather sell data points on their membership. It’s unnecessary, I can use the app just fine with location services enabled while using the app only. I’m reconsidering deleting the app, which is the opposite of what they want. Im pretty sure using their services and discounts is a bigger revenue generator than membership dues
WorshipBanners's Review of Aaa MobileReviewed on 12/24/17 11:39 PM
Downloading the wrong app, to waste my time. Pointless app, look for the other one!
PixelRogue's Review of Aaa MobileReviewed on 12/23/17 2:15 PM
No way to sign into my account. After a call to finally figure this out, AAA support states Location Services is a mandatory requirement to log into your account. While i recognize and understand the conveniences of location services, AAA needs to understand and respect the privacy of its members. —- Since joining i have been auto-opted in to dozens of AAA email spam engines - and you can’t open out via a link - instead you mist sign into your account. Have not found any value in the discount travel services either, as the membership pricing consistently floats well above average - you do better on your own and consulting AAA for anything (cruises, airfair, hotels etc) is always just a waste of time.
Buzzard Wing's Review of Aaa MobileReviewed on 12/22/17 2:47 PM
Even though it is installed. Apparently will not work without it. Useless!
Dookie 2x's Review of Aaa MobileReviewed on 12/21/17 8:43 PM
A driver support app without CarPlay? Strange.
Raym no2's Review of Aaa MobileReviewed on 12/21/17 7:23 PM
The app does not update when you pay the next years dues outside app. That was 3 weeks ago and still the app did not update. There is no option to do it manually. Even tried deleting the app and reloading but all it tells me is I have Zero months left which is also misleading since my last period does not expire for two weeks. I live in the Capital of state and the nearest discount less automotive (all be it limited) I can apply for in any category is 100 miles away. Groupon offers at least 100 varied offerings. The app does not even list the office closest to me? I only found it by accident. And the above is only a small sample. Really needs some serious work. Do not depend on the app alone!!
Bradshu's Review of Aaa MobileReviewed on 12/21/17 1:32 AM
I cannot log in. After entering my email and password, I hit the login button and nothing happens.
rrh47's Review of Aaa MobileReviewed on 12/20/17 2:11 AM
This used to be a fantastic travel app, but in October 2017 the powers to be at AAA decided to completely gut a good app and screw it up royally. The trip routing in the old app was great to plan a route without really knowing the interim stops. This new app adds lots of AAA club specific features. The trip planning portion was completely redone to go along with the “new” look of the rest. Since I use the camping portion, the new app gives a name and phone, while the old app gave ratings and description of the campground thru using Good Sam club. It allowed one to adjust each leg to fit the length one wanted to travel. BRING BACK THE OLD APP!!
the3harters's Review of Aaa MobileReviewed on 12/2/17 2:23 PM
How embarrassing that you have not been able to hire true tech people to administer this app! Changes are not able to be made for any reservations, the office staff does not have access to any transactions that are processed thru this app, and the fuel section has not updated since 9/29/2017. Someone is getting paid and really needs fired!
FrenchieDoc's Review of Aaa MobileReviewed on 12/2/17 11:33 PM
This app doesn’t work. When I go to directions and enter a destination, it doesn’t do anything! No directions, nothing! You’re better off just using google maps!!!
Turbo4's Review of Aaa MobileReviewed on 12/19/17 3:13 PM
I really enjoy the Wallet integration so I always have my card available even without a wallet.
lionheart730's Review of Aaa MobileReviewed on 12/18/17 8:52 AM
I tried to use this app after the latest update to locate a place for us to stay. It’s 2 in the morning and there isn’t much wi-fi traffic but to show the results was very slow. I’d been using other apps similar to this but never this slow.
S.Joe's Review of Aaa MobileReviewed on 12/18/17 5:59 PM
If you allow notifications for this app, you might think you are signing up for emergency notices (e.g. “help is on the way!). Maybe. What you certainly get are random and not infrequent marketing notifications (“member discount at nearby hotel!”). Inexcusable. Utterly astonished that AAA would mix potential life-safety notices with marketing. I will adjust review and rating if this behavior is eliminated.
Mrs. Richardson's Review of Aaa MobileReviewed on 12/15/17 6:53 PM
This app has been proven to be user friendly and I can access every single thing I need. I love it !
Wasted an hour already's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Impossible to use. Confusing. Think about having your car broken down on a cold, dark, rainy night and trying to navigate counterintuitively through a bunch of screens. In an app you might use once or twice a year you won’t ever get used to it. You just need help. Horrible.
AAASCOTT's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
This app is terrible. Doesn’t work the majority of the time. It just spins and spins.
Great app! Great prizes!'s Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I no longer need to carry my membership card around and can request help through the app. Love it!
madhatterthematter's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
The app crashes a lot and won’t let you open it. Don’t rely on it in an emergency.
Bosco Tech's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
App reports "network not available" regardless of signal strength, cellular vs. WiFi connection, model of iPhone, or carrier. Wins the prize for most useless app ever. UPDATE: I managed to have it get to a second sign in screen, which also doesn't do anything, either. So I am upgrading my review from WORTHLESS, DOESN'T DO ANYTHING to WORSE THAN USELESS BECAUSE IT ACTUALLY DOES TWO THINGS AT ONCE: WASTES YOUR TIME WHILE GIVING YOU A FALSE SENSE OF SECURITY. Would we expect anything more from the world's worst app?
Mr. C 68's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Worked for over a year, now it prompts me for my zip code and approval of Terms and Conditions. Then just loads forever. Also says every nickname that is entered is already used. Will try 2 stars instead of 1 star.
ehoopsat78rpm's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Think of when you are most likely to need this app: probably when you have a flat tire or your car won’t start at work. So you take out your phone, tap the app, and then find that once again it is going to demand your email address and password. You are a little upset and because you are a careful computer user, you can’t come up with your password right away. Meanwhile it’s raining and 33°. You wonder why they can’t create an app that requires only a fingerprint or perhaps might just remember your password for you. And as far as discounts, you have to live in a large city to qualify for any.
auntbear's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
There’s too much wrong with this app to even try to explain further. Seriously, it’s terrible.
Snowman454's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
What’s the reason for the app? I just directs me to a phone number. I guess aaa will ask where am I? I hope I know where I am when I break down. The only thing I can do is see the discounts on travel and insurance!! What good Is It if you’re stuck on the road?
Jedijeff2000's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Lulutoo2's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Can’t open the new version. It keeps crashing
raceangel0's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I haven’t been in an area that could possibly allow me to go 80+ miles per hour. Every time I touch the brakes, it registers a “hard break”. Ridiculous! I’ve had the tracker in the past and enjoyed the benefits of it.
bob.os's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Primitive app is barely functional. If you want to do anything with your account, you have to login (again) inside the app, but nothing works. Want to try leaving feedback? Nope. Just a dead screen. AAA really needs to do better.
ghaiuert's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
This app is terrible. I can’t get a password reset to work. What a waste of time. FIX IT AAA
wherestheteams's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
This app says it doesn’t work in my location, just outside of Tampa, FL, and instructs me to download a different AAA app. I download that one and it instructs me to download this one for my area. Neither works. I used to really like the Aaa app but not anymore, it useless.
FriendlyGrizzly's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I was told by the auto club that this would show TV recharging stations. It does not. Second, if you go to settings, you can’t get back out of Settings unless you log out of the application completely. It’s really not very well thought out. Also wear his facial recognition? Virtually every other app out there has it now. I’m thinking of removing it from my phone it’s just taking up space.
Krishna1973's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Pathetic keeps asking for login and zip code even after logging in, not user friendly at all.. uninstalling...
how can I post a review when a's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Don’t rely on this app as your only proof of insurance because it only works sporadically.
JohnnyChaos7's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
After going through the motions, downloading the app, logging in, and for second watching the app... momentarily show the address, and then said he could not connect and if I wanted to call AAA. At this point I’m starting over with the operator, heading wasted all of the time spent with the app. A triple a waste of time.
Kathiericchetti's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
The recent updated app does not open on either my iPhone or iPad. Useless!
Ari789's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Update after update and still does not open in iPad.
117row7's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Why have this feature if it doesn’t work?
Tbuc60's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Downloaded on IPad Pro. Type in zip and just get spinning wheel,and never opens. No confidence if it ever does open to use it as a gps
Bartley's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
With the latest update, can’t even log in anymore. Tried uninstall/restart/reinstall to no avail. I guess the only thing slightly worse than AAA service is it’s app.
RonMan2's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
The title says it all. The app is useless.
Dj tav's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
It was cool at first, now it’s crap!
cowbow #33333's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
1) With a strong wifi signal app won’t open 2) Web site will not respond to clicking on maps, etc...a hotel window pops up and preempts navigation
cdw901's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I join yesterday and it work only for a few mins afterwards a message server down try back in a few mins we’ll tried again today and same message. I even deleted and added app again and the same message about sever
News Read's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Using latest iOS 12.1, it cannot log in and keep crashing. Please fix.
JakeMannix's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Wiesiu33's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Works fine with no problems. 😀
Jjjjjjv5's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I’ve needed to use AAA services three times. App hasn’t worked yet. Keep the AAA phone number and membership number handy.
CThippiechick's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
App doesn’t allow you to complete registration. Endless circle jerk gives you something to do while you wait hours for a AAA truck.
DonTreply's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
App is unreliable except for pitching products I don’t need. Won’t load, I’ve deleted and started over, same issues. Also I’ve turned off all tracking and notifications because it interferes with safe driving and battery life.
Pat121171's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I used to use it all the time for routing and now I get hung up as soon as it opens. It has been this way for at least 2 updates.
RadioFemur2440's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Keeps popping up background refresh failure every 20 seconds or so. Annoying and unusable. My membership doesn’t expire until next year but the app says it expired in 1/1/2000. How did this app even come out without any basic testing?
tna103's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Love how they wait until a holiday when people will be traveling and then all of a sudden the app stops working. So basically I’m driving a total of 800+ miles that I won’t get credit for. Again, thanks for nothing AAA.
suiyuan86's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Something is wrong after I updated to 4.0.11, the APP keeps quitting itself when you trying to run it.
Possum Queen #1's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Downloaded this update and it doesn’t work. I had the previous version and, while not ideal, at least it worked. This one just gives you the spinning circle, giving you the impression that it’s actually doing something. Again, until AAA fixes this app, don’t download it!
stavia's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
With the last version, I could get roadside service wherever I could drop a map pin. I used it and it worked, just a couple weeks ago. With the new version, I can’t even log in (server error), and on the web site there’s no way to request service unless you’re at a street address. Glad I’m not stranded on the highway THIS week.
lman49's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
This app will not work on my IPad. It asks for my zip code and to agree to terms and then it hangs up.
LB 34211's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Super easy to use !
Phudbuoy's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Will not work on my iPad
JM9189's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Can’t even renew! Can’t get through after several attempts for well over an hour
Bmw1011's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
This app freezes up when trying to create an account.
Philaswagga's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I love AAA services but This app is the slowest App I’ve ever come across. PLEASE FIX THIS!!!!!!
harikrishna boddupally's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
Asking for login most of the times. Taking much time to load insurance page. App is very slow
*Jazz Boy's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
I was not able to enter my location of my home when my car did not start. But I was able to position the map curser and my neighbor’s address across the street came up. So I used that. Then when it asked me where I wanted my car towed I looked at my contacts. They came up in no order, not even alphabetical. I did not want to scroll thru 600 contacts to find my mechanic. I was able to enter the address for my mechanic and that worked then. When the final entry was sent in I like how this worked. They called me and I explained exactly where I was located. And then I could follow the tow truck on the way and saw exactly when it would arrive. AAA took good care of me.
BeansPA's Review of Aaa MobileReviewed on 12/14/18 7:12 AM
How many times do I have to fight with the log in process. Given past reviews I think I’ll just use my card!
Kernian's Review of Aaa MobileReviewed on 12/14/18 12:34 PM
Does not load.
Ctsail's Review of Aaa MobileReviewed on 12/14/18 12:34 PM
AAA tools are a disaster...their web UX was awful, this is the mobile version of mediocrity... I am glad the service they deliver is great...forget the app just put the aaa card in your car and call the 800#...
68isGreat's Review of Aaa MobileReviewed on 12/14/17 7:42 PM
My husband & I use the AAA Drive app because the higher our score the bigger discount we get on our car insurance premium. However, it seems that my iPhone5S records a lower score for the same trip in the same car at the same time than my husband’s iPhone5S. The phones were right next to each other in the same position. On one trip, my phone started recording 2 minutes later than his phone. In addition, it does not seem right that I always get “dinged” on “steady driving” when I drive in Madison, even when my Prius ‘score’ is high regarding acceleration, stopping, cruising. Starting & stopping is what city driving is. It is necessary to stop for stop signs/lights & to start again when it’s my turn or the light changes. I’d like to know what the algorithm is to calculate the composite score. Is it multiplied by the number of miles? So longer trips = more steady driving weighs more than the shorter trips with lower steady driving scores?
e_wolff's Review of Aaa MobileReviewed on 12/12/17 11:11 PM
We’ll see how the rest of it goes I’m only using it for the first time. So far it’s been really straightforward and simple. Now I just wait for the tow truck and a jump.
Mjsneed's Review of Aaa MobileReviewed on 12/11/17 6:14 PM
I can't even get an account set up because everytime I type in my information and hit continue it jumps back to the previous screen.
Su Albano's Review of Aaa MobileReviewed on 12/10/17 9:38 PM
Have been using this app for a couple of years and used to like it. Used all the time not only around town, but also on long road trips. After the last two updates, none of the addresses I enter are "found", including known attractions and hotels to where I've before using the older version of the app to get directions. This new version is very, very disappointing.
kevinKGM's Review of Aaa MobileReviewed on 12/10/17 6:32 PM
Testing out the app trying to add my insurance card for easy access from my phone. Despite multiple attempts, the only way I've been able to view the card is by first finding my policy. It won't 'add' the card.
Gmanuse's Review of Aaa MobileReviewed on 12/10/17 4:47 PM
Registering with my AAA Credentials doesn’t work. App hangs while trying to set it up. I’m deleting it until they can improve the bugs.
cdhce's Review of Aaa MobileReviewed on 11/6/17 5:42 PM
After you’ve scheduled roadside assistance, the app is supposed to keep track and remember the time and location of the request, as well as allow you to enter and view said requests to see an update regarding arrival and more. But once you’ve submitted a request, you better leave the app open. because once you close it, or navigate elsewhere, the request vanishes out of thing air. Now you don’t know if here really is someone coming, or if there isn’t. There’s no way to tell. And if their phones are on blast, good luck getting ahold of anyone. This app could be a lot better.
Chuck's Aunt's Review of Aaa MobileReviewed on 11/5/17 8:22 AM
Trying to load latest “bug fix” but nothing happens. I think the bug fix needs fixing.
Sammy2802's Review of Aaa MobileReviewed on 11/5/17 6:29 AM
Very primitive app. No way to see your aaa insurance information or to pay for it.
DrASL's Review of Aaa MobileReviewed on 11/4/17 8:36 PM
When you have a breakdown and need service, when you press call AAA you are given a phone number. What’s wrong with that? Plenty! Federal regulations in ADA states when only a phone number is given an alternative method MUST be provided to allow hearing impaired people to access services. Text or email are two possibilities. Asking me to find someone to call for me is the same as asking a person in a wheelchair to make his own ramp. Wells Fargo was hit with a $16,000,000 fine due to their refusal to make reasonable accommodations. There are lots of hearing impaired folks. Dr Bernie Hale states we would make up the 3rd largest ‘nation’ in the world!
stranded but not disappointed's Review of Aaa MobileReviewed on 11/4/17 3:37 PM
Initially I just wanted to track the driver’s arrival to ETA and avoid the 5 mins musical peak time wait for customer services. it did that well. I also used it to track delivering my towed car to the dealer. That was an emotional comfort. It was also great not to have to go 20 mikes w/the car and be stranded. The app wasn’t difficult to load & use. For what U get in an emergency with a little cleaning up of the user interface it’s 5 Stars. I recommend its convenience, especially if U R familiar w/using apps to call for cabs and in a safe place to be distracted while using an app
GW_Johnson's Review of Aaa MobileReviewed on 11/4/17 10:44 PM
Needs serious updates on recommended places. Many of the restaurants in my area are closed or not in the location shown.
Knight-64's Review of Aaa MobileReviewed on 11/30/17 2:13 PM
To renew instead of taking the number you already in the app. You have to type it in again to renew. Instead of linking to the payment in your phone. You have to type it in again. You would think that if they were really trying to make it easier, it would Link properly. The dates then do not actually update in the app. Just sub par programming all around.
AeroCat82's Review of Aaa MobileReviewed on 11/30/17 12:57 PM
I used the app for roadside assistance. The response from AAA was prompt. I really like the live map display. You can track the tow truck and see where it is and when it will arrive. You can also track the tow truck after it has left with your car to ensure it makes it to the tow destination.
Shanizen's Review of Aaa MobileReviewed on 11/3/17 5:27 PM
Great app to have. But a horrible experience. Please hire a user experience designer and QA tester!
The AAA app gets a C-'s Review of Aaa MobileReviewed on 11/29/17 5:22 AM
First the login screen didn’t show up after entering my location - I was brought to a blank blue screen with only the “skip” or “back to postal code” buttons. I tried again a few days later and I can enter my login credentials but clicking the login button doesn’t work.
Tonal80's Review of Aaa MobileReviewed on 11/29/17 1:10 AM
Good concept but doesn't work well--especially the gps locator for "deals." Also why is this app a huge memory hog on my phone (second only to my music and pictures)? Need to improve soon, or I will be deleting. But I do think AAA has great services...just not this app.
Voiceguy2000's Review of Aaa MobileReviewed on 11/28/17 1:22 AM
After putting in a roadside assistance request, the app says to wait for it to "load Service Tracker." Nothing more happens. There is no tracking. Obviously the app was never finished or tested. Disappointing.
xiaobuji's Review of Aaa MobileReviewed on 11/27/17 4:12 PM
Used this app in the past for roadside service and it was great but now it keeps forcing me to download the Auto Club app (replacement for this?) and that app’s roadside service does not work at all.
ITDork's Review of Aaa MobileReviewed on 11/27/17 3:41 PM
Can’t even log in.
COCKROACH1's Review of Aaa MobileReviewed on 11/27/17 12:13 AM
Design the app so that it doesn’t log us out and or uses a password recognition of some sort?
Smelly hippie's Review of Aaa MobileReviewed on 11/27/17 12:06 AM
AAA has been very helpful when needed for roadside assistance and offers some great deals for members. The app leaves a lot to be desired. It feels like it is open in a browser and is not the most mobile friendly. The app could really use some help to step into 2017-2018. I.e. while in the app, it suggests that you download the app from the App Store and that just brings you to another page within the browser view of the “app”. Please rebuild to match your great service.
Kmusic1's Review of Aaa MobileReviewed on 11/26/17 12:47 AM
The app performs exactly as it should. It’s not, nor need it be designed to order pizza or schedule you annual auto inspection, but for contacting AAA in times of need or for travel assistance, I have not found it lacking in any area!
Rafamom's Review of Aaa MobileReviewed on 11/26/17 10:28 PM
Technician was very helpful and knowledgeable. I am disabled and can’t bend or carry anything heavy so he not only put air in my tire he fixed the flat for me!!! I just did a couple of clicks on the app and the service call was on, didn’t know the address because I was at a soccer field, but the found me within 20 mins.
Marines2012's Review of Aaa MobileReviewed on 11/24/17 5:25 PM
I've used many apps and this one is the absolute worst I've ever used! Don't waste your time! It rarely works! Call AAA and they are clueless! I expected a lot more from AAA! FIX THE APP!
AzpyroGuy's Review of Aaa MobileReviewed on 11/24/17 4:48 AM
I love my AAA membership but this app is horrible and painful to use on an iPhone 7+ with iOS 11.2. Freezes, force closes, stalls on loading, next to impossible to use
AlexaMalice's Review of Aaa MobileReviewed on 11/21/17 5:41 PM
I've been a member since 2012. And I know AAA has many members, so why can't they spend some of their revenue on a better app development? We are in a digital world now, it needs to work if you offer one. I couldn't even get passed the login page, it kept skipping around and submitting before I was done typing. I gave up and will have to try again when I'm feeling more zen!
kbilde01's Review of Aaa MobileReviewed on 11/21/17 12:58 AM
In an endless loop trying to install the auto club app. Even after installing auto club app, this update goes back and forces you to install it again. AAA, please bring back the old app that worked....
Frank Daviel Gonzalez's Review of Aaa MobileReviewed on 11/21/17 11:48 PM
Love AAA’s service but first time using this app. Will never use it again. Took 1.5 hours to send someone to me. Took another 1 hour for the dispatcher. After using my location, it sent the driver to Hialeah (40mins away). 3 hours later... still waiting. Using the time to warn others to avoid this app. Location services are horrible. You get faster service by phone call. What a waste of my time that I will never get back.
releasers's Review of Aaa MobileReviewed on 11/20/17 4:20 PM
I decided to use the app to be able to remove my AAA card from my wallet. After two attempts to create a profile (including typing email address and 16 digit membership number twice each time) it still wouldn’t recognize me. Deleted this useless app and went back to using my card and calling for service.
Wee535's Review of Aaa MobileReviewed on 11/2/17 4:51 PM
So my car broke down at work and I was hoping to make the whole situation easier by using this app instead of having to call and wait. I filled out everything to the last point where you give your number you’d like to be contacted at just for it to say error and tell me to call. Extremely frustrating as I had high hopes for the app.
Live by dew point's Review of Aaa MobileReviewed on 11/2/17 3:49 PM
Trying to find hotel in Minneapolis - app keeps freezing - grrr - why even have the app????
RHappe's Review of Aaa MobileReviewed on 11/2/17 2:53 AM
Poor, the old app worked, this does not. Can't ever get local gas station prices. Terrible new version
Mc6946's Review of Aaa MobileReviewed on 11/2/17 11:33 AM
Kept me informed. Let me know when to expect technician. Time line was acceptable. Felt safe while waiting.
robgarbo's Review of Aaa MobileReviewed on 11/19/17 4:04 PM
Who covers up the username and password fields with the keyboard? No way to cut and paste your password either. Gave up after a few tries. The devs should be embarrassed.
Supercrimper's Review of Aaa MobileReviewed on 11/19/17 1:46 AM
App is useless now after recent update. It just opens and immediately closes after you tap the warning about using the app while driving.
aquadog9's Review of Aaa MobileReviewed on 11/17/17 1:33 AM
We signed up for AAA when we decided to take a 4300 mile road trip. Before that my son’s truck broke down and I used the app to get a tow. It al worked out great and the trip maps are the bomb. For road trips or car problems the AAA services rock!
David7788996655's Review of Aaa MobileReviewed on 11/17/17 12:49 AM
It won't even let me log in. It asks for my zip code, tells me to download Auto Club, and then brings me back to the zip code page in a never ending cycle of disappointment.
Iamhunterreas's Review of Aaa MobileReviewed on 11/16/17 10:40 PM
I used the app for the first and ONLY time. I have never had issues when I make a phone call to get roadside assistance from AAA. However, when I used the app, instead of towing my car to the service station 1.6 miles away, the app changed the destination to 35 miles away. AAA towed it back, but I was still responsible for the $133 in extra miles to their destination. I have been a member since 1990. We have used this same mechanic for since 2002. Even the AAA person said he would never use the app for fear of this same thing happening.
Sunbear29's Review of Aaa MobileReviewed on 11/15/17 7:34 PM
Downloaded Nov 15th based on adds in latest AAA living magazine but major sign in issues. Appears corrupted. You cannot join as it will not take your zip code or e-mail address after entering your AAA membership number. Suggest IT needs to take a look ASAP. Not an "operator error" issue.
Angry-Taco's Review of Aaa MobileReviewed on 11/15/17 11:40 PM
This is USELESS
murphman02's Review of Aaa MobileReviewed on 11/14/17 6:31 PM
The app is an excellent addition to the AAA package.
Mr. Moto's Review of Aaa MobileReviewed on 11/13/17 5:47 PM
Your latest so called bug fix for the IPhone X has caused the app to no longer work. Your update for IPhone X was three days ago and it has yet to update. Fix it!
MarkW98's Review of Aaa MobileReviewed on 11/13/17 10:32 PM
I like to be able to put in my service request through this app using my precise location instead of having to call and customer service making a follow up call to me instead of the old fashioned way.
Hays5216's Review of Aaa MobileReviewed on 11/12/17 3:32 PM
Just did the upgrade went to use app and it frize up. Not good
Puzzle Grandma's Review of Aaa MobileReviewed on 11/11/17 5:53 PM
AAA has been around for years and years and I love doing business with them, but this app is shameful in regards to how poorly it is. It does not provide updated information, it’s difficult to navigate and when using it for hotel reservations, it does not provide complete information so you know what you’re reserving. You would do better to handle your travel needs the old fashioned way. Call and tell them you’re a AAA member. Forget this app!
hlahaie's Review of Aaa MobileReviewed on 11/10/17 5:19 PM
Easy to use and much quicker than calling being on hold
Thisismessedup's Review of Aaa MobileReviewed on 11/10/17 11:09 AM
I got the app as part of a sign up incentive for AAA insurance but if I could I would delete the app. It doesn’t show my journeys for days and only after I call tech support. It’s hard to keep track of your driving and work to change it when you cannot see what you need work on without calling every single time. It’s a good concept for an app and it would be a wonderful way to see which of your driving skills need work on if it could be fixed to actually work and log the journeys.
Sladerunner's Review of Aaa MobileReviewed on 11/1/17 2:06 PM
Overall a useful app. However, to use the built in capability to submit an assistance request requires you to select a vehicle from the ones they have listed by make and model. This is limited to cars so I wasn't able to use this feature when I needed help with a motorcycle.
Joe2119's Review of Aaa MobileReviewed on 10/31/17 8:24 PM
Got my car jumpstarted in record time. Thanks!
Runner1983's Review of Aaa MobileReviewed on 10/31/17 5:10 PM
I never installed this app, because location services was either always or never. Now that iOS 11 allows you to choose while using the app, I installed it. But after the app has totally been closed, the first time it opens, it always asks you to turn on ALWAYS in location services. They need to get rid of that.
Zpql76's Review of Aaa MobileReviewed on 10/30/17 9:09 PM
Was tying to explore my options for paying my bill. Clicked on the billing tab and was immediately taken to page to pay my bill. Only option was ECheck. (They do take debit cards and cash at the offices) one click and it said thank you for your payment. WHAT! No verification of my account, no asking if I wanted to proceed with payment...nothing. Immediately received email w confirmation number that DID NOT state the bank or account that they took the funds from. Waited 38 minutes on hold before I was given the details. Not using this app again. Had to run to the bank as the payment is not due for 9 days and pension check doesn’t arrive til after 1st...😡
shupah's Review of Aaa MobileReviewed on 10/30/17 12:24 PM
downloaded and it only asks me to download a different app. then why have this one?
CITYXCOWGIRL's Review of Aaa MobileReviewed on 10/30/17 12:16 AM
Trying to set it up and entered all my correct information, acct no, etc and it won’t create an acct. Typical AAA system which doesn’t work. My friend works there and they are so antiquated.
mission peak's Review of Aaa MobileReviewed on 10/27/17 7:44 PM
I wish with this app you could pay your car insurance through the app.
marc adderson's Review of Aaa MobileReviewed on 10/27/17 2:19 AM
After logging in, if I want to use one of the services, I am prompted to log in again. It's an endless cycle of logging in leading to nothing.
Liza Ri's Review of Aaa MobileReviewed on 10/25/17 3:05 AM
Seriously, don’t waste your time. Even after resetting my password, still unable to login.
Auto club member since '02's Review of Aaa MobileReviewed on 10/23/17 4:56 PM
App doesn’t allow you to report or check on auto service calls, as promised on their site. Not much you can do with the app that’s actually useful. A waste of space.
AppFreeFall's Review of Aaa MobileReviewed on 1/2/18 5:53 PM
Wish it would've said that before I "upgraded". Now app doesn't work for roadside, which is all I needed it for. :( Love AAA service though!!
Roxy7783's Review of Aaa MobileReviewed on 1/2/18 4:29 PM
Couldn't get through online or or the phone to AAA so I downloaded the app to see if it would allow me to make a request. NOPE! Why am I paying $200/year to be stranded with no way to contact them? I'll be cancelling my membership as soon as I can get through to them!!!
Walking with the Lords's Review of Aaa MobileReviewed on 1/2/18 2:42 PM
When you call the1-800 number it suggest you use the mobile app. So i did. First the app was down for over an hour. The lines on the phone was busy. I get it, high demand. Once I was able to get into the app, I. Made it to step 4 only to find out the reason I need a tow was not listed and I had to call the 800 number anyway. What a waste. AAA need to fix this so that anyone can request a tow or let everyone know on the phone which problems can be processed online.
I was a member since 1993's Review of Aaa MobileReviewed on 1/2/18 2:17 AM
I could never set breakdown location online using the app, it only offers to call in AAA. AMEX or ALLSTATE Roadside services offering vastly superior.
stevenlma's Review of Aaa MobileReviewed on 1/1/18 6:54 PM
I downloaded it. The only options I have available are to download another app, call AAA, or visit the AAA website. There is nothing else I can do with the app. Why does this exist?
PA Lottery Fail's Review of Aaa MobileReviewed on 1/1/18 6:02 PM
Always some issue with this app. Doesn’t load, can’t login, etc. I hope their roadside service isn’t like their app, or I’ll die of starvation if my car breaks down.
aceNOLO's Review of Aaa MobileReviewed on 1/1/18 3:02 PM
This app wouldn’t let me log in. If I could give zero stars I would.
Bmaxie's Review of Aaa MobileReviewed on 1/1/18 2:39 PM
This is a great app helps me every time I’m in need beats trying to talk to a representative on the phone I don’t like the location needs to be on but it does serve a purpose!
Redheaded1's Review of Aaa MobileReviewed on 1/1/18 11:18 PM
Just downloaded. Hangs at login and closes every two seconds.