Planet Fitness Workouts App Reviews

Great app just wish there was one for the I watch.

Can’t rate this app because it will not scan my barcode to let me in.

The app reads typing 1 as typing l 👌🏻

The password acceptance is jacked up and not working. Even with copying and pasting, the first password entry doesn’t recognize upper case or special characters. The bottom does. This prevents signing in. Combine that with the fact that Planet Fitness is open “24 hours” — Chyea right. Just drive across town to find a sign on the door that it is closed until 5am tomorrow. That would have been nice to know.

I don't what they did. This app used to work. But now when I try to do anything with it it just says no internet connection. I obviously do because my browser and other apps work fine. So I deleted it and re-downloaded it and now I can't even log in because it says 'no internet connection' every time. I guess I'll record my results with another app.

I am trying to setup an account for this app, but it says it cannot find me. I used the same information on the website and I was able to create an account easily. I will update this review if Tech Support fixes this problem

Constantly crashes. Reloaded Twice.

I mainly use this app to find locations when I’m traveling. The issue I keep having is that, when I search for a town that doesn’t have its own club location, it just says there’s nothing available instead of, I don’t know, reccomending something nearby? I mean, would it be difficult to program the locator to be able to find the next nearest thing when I type in a zip code or town that doesn’t have its own club? That would make it easier to plan trips so I don’t have to wait til I reach my destination to find out where the nearest location is. Everything else about the app is decent

This app seems easy to use so far. I've only had it two days.

I love this app. It help up stay on track at PF gym or even while outside doing runs or walks on trail by pairing with the MAP MY RUN/WALK app. Of course the Planet Fitness Gym allows more workout options which is perfect for my hip resurfacing rehabilitate. The EDWARDSVILLE facility is an outstanding place to workout. Friendly Staff and it’s always spotlessly clean.

I get that your colors are purple and yellow— tacky btw. But you don’t have to make everything on the app with those colors. Dark and depressing much? Light it up a bit.. mygod.

This app serves one purpose for me: to act as my digital card to get into the gym. For this purpose it works fine. But today I got an audible ad in a notification. Guess who turned off notifications? I already pay you, why are you trying to milk more money out of me?

It would be great if the app would let you input/track workouts on the strength training machines (ie. how much weight, how many reps, which machine, etc...)!

I love this app a lot but is there any way so it can be optimized for iPhone X. Also is there a way to put our membership cards in Apple wallet so we can use it on Apple Watch? Thanks so much

For some reason I’m stuck in an endless do loop of account access problems. Aargh! Will change review once it’s fixed.

Love it

Only suggestion is a journal to log other stats such as tanning, body enhancement, water intake and workout routine and body part worked

Love it 😍 smile 😊

I love planet fitness! I love the app that gives you the ability for them to scan your membership number right from your phone. So you don’t have to have the little ID badge that they give you. The app also allows you to enter-workouts and has a way to use a QR reader for the machines.

It's good for what I need it to do.. But how does the app expect you to know how many distance you traveled when you are lifting weights?? Needs to be tweaked so you can keep track of your workouts.

While I like being able to track my workouts, this app would get 5 stars if it were compatible with Apple Watch.

Very Nice

This app seldom works. When it does, it requires incessant authentication, creating a denial of service.

I have been a member of different gyms over the years and I really recommend PF. It offers the best deal for your money. Admittedly it only caters to members who are self-guided/motivated and confident with their own work out routines. If you need a lot of hand holding from trainers and group exercise classes, then this is not the place for you. Using their app helps me to track calories burned and time spent exercising each week. Love it!!

You need to update your app to optimize for iPhone X. It’s kinda ridiculous that iPhone X has been out almost a year and still not optimized for this screen.

At $10 a month, you can’t beat Planet Fitness. I like that it is a 24-hour facility, so I can truly go at any time I want. There are plenty of machines to use and I usually get in a good 2-hour workout. For $20 a month, you can utilize any Planet Fitness location in town and nationally.

Literally just returned from the gym. Decided to try the app after years of seeing adverts while working out. Scanned barcode. Tells me I’m not a member & to contact club. Called club. Told “they don’t do technical support.” Deleting garbage app & leaving 1 star review for the club, as well.

I like the app pretty well but I was using the web version before and when you pulled up each class it told you how many people were in that class already. I’m kind of picky about being in big groups so I usually pick a different class if it’s got more than 2-3 people already enrolled. The app doesn’t show the number attending the class, only how many spots are left. That’s about the only think I can gripe about, not a big deal but could be a good addition on the next update.

The app is very easy to use and allows me to remind myself of the classes I’ve chosen because it allows me to add quickly to my calendar. I love it.

It’s a great app but it would be better if it stretched across my whole screen.

Planet fitness in itself is a great place to work out. As for the app, it’s a good way to keep track of what I’m doing especially with the cardio machines. I haven’t taking avantage of the personal trainer yet but it’s cool that I can sign up through there as well for class if I choose!

App works great at helping keep me motivated

😊😊😊

There is a fellow here at Brownsbuug gym who talks and text on phone whole time he’s working out. I told him not allowed but he said he don’t care. Comes in at 5 - 5:30 every evening and works in the back with free weights. Some one needs to talk to him.

This app is very easy to use! It provides workout videos, trackers, your club card, and many other features. I recommend the Planet Fitness app for all club members!

Just joined and love the app, tracks amazingly.

I like what it can be used for but I’m having a bunch of difficulties trying to use it. Also, I would recommend allowing users who have iPhone be able to add their card to their phones wallet.

I love Planet Fitness, I just recently joined and had been a 24 hour Fitness member for a while but hated going because the lack of equipment due to always being hogged up by body builders. I would go try to work out and they just stand there staring at you and kept asking if I was done, when I had just gotten the equipment after waiting my turn. Planet Fitness has tons of equipment TONS and there’s always something available to do. Not to mention the levels of membership ranging from $10, $12 and $21 which is the Black Card Membership that allows me to use the gym on my way home from work and the one by my house on the weekends. Plus not only that but the Black Card Room with tanning booths, total body enhancing booth and hydro massage with massage chairs. I love it, there are no pushy trainers, No body builders, just average me and average others who have the same goals in mind, lose weight and get healthy. Would I recommend Planet Fitness to those who are intimidated by the big gym, yes I would. The only thing I miss is Body Pump class but I remedied that with my own body pump setup at home. The staff is nice and everyone has to wipe down their equipment after use with cleaner provided every where, even Monk would be impressed. Thank you Planet for catering to people like us.

I’m sure there will be improvements in the days ahead, nevertheless it does work, provides essential information for workouts, and beat of all it connect with other activity tracking apps Overall... very good app

I love it and best is u can track ur weight and progress

Can you please update app so that members who upgrade or downgrade their account can change their barcode number in the app to check-in using the app. I recently changed my plan with planet fitness and received a new barcode and the app won’t let me change my barcode. Thank you.

I changed key tags, but it still shows my old tag on the app. I have contacted support 3 times and still not resolved. Other than support, I like the app!

People are truly there to improve themselves. Here is no meat market or look at ma. It is two years and counting for me sticking with going to the gym because there is no pressure. Everyone is welcoming.

No iPhone X Screen Resolution Support & Apple Wallet Integration. Not supporting the most recent iOS device and Apple Wallet integration is very disappointing. Please update and fix.

Love that it’s open 24/7 and I love that we can earn stuff make goals or work harder and try more wish it didn’t cost me so much

I guess the most important feature the app needs is to be able to add the club check-in to Apple Wallet so you don’t have to open the app that takes forever to open sometimes!

Love it 😍

I love my planet fitness. I do. It's too bad the only thing this app is good for is not carrying around the key tag. I have no way of recording my actual workouts with it. There is no place to take notes to record my weight lifting activities. I would say it might be useful to keep track of reward points but those are pretty useless since I was never given points for the 3 friends I referred and who named me as their referral. Maybe that can only be done through the app too. Who knows.

Very helpful. Better than having that key tag that gets all gross and messed up. Love it

Every time I put in the number “1” for in my email it shows up as a capital “I” and so it does not recognize my email, for some odd reason I even copy and pasted my email using the number 1 and it still changed it to a capital “I”. So in the end, I can’t log in since my email has a number 1 in it. I don’t get it, I’m sure the app is fine but what use is it if I can’t even log in?

Is there a reason why the app can’t find me in the system? I joined today, but I can’t register an account through the app since it says I can’t be found in the system. Can someone please help me with this? Thanks!

I just recently joined with the black card account! I haven’t really “worked out” in years other than running, now I can’t wait to get to the gym everyday! Love that PF has everything you need in one place!

The app is a really great system and is easy to follow. You can do almost everything just a swipe of the finger from billing to setting up classes. I do suggest that for night owlets that can not attend the classes, do not know what ideal workout regiment they wanna do, or if anyone wants to just have a customized workout that the app gives that. As a bonus if people want to share their workouts with others that they can pass it through the app. Customization is great if they only know what they are doing if they do not such as I do it makes you feel like your pointless being their. And Planet Fitness supports a better life in judge free zone.

I tried the app when it first came out. I was very excited that I didn’t have always have my little tag so I could scan in to workout. The app never let me stay logged in. Always lost my information and was very frustrating to have to do this every time I wanted to work out, so I took it off my phone. Would not track my progress. I am hoping I am not the only one with these problems. I love my gym. I tried again and this still is giving me the same problems. But now it will not let me log in, I am beyond frustration.

While I Love visiting the Planet Fitness Gym, it does need to be more expressed that you need to wipe down the machine you just used. Since the New Year, there’s lots of new people and few people do a wipe down. When it comes to the app, it needs an option to actually write it what machines you’ve used when you enter it manually. Currently, it only lets you Pick certain things of which aren’t machines at the gym; then it doesn’t give an option for “reps” instead of “distance / duration”. Other than that, it’s a good app!

Please update to support XS Max! Also allow us to add our gym card to our apple wallet. Thank you.

It’s 2019! when can we add the barcode to apple wallet?

It going good so far I joined beginning of April, loving it so far only wish I could sync it with my iPhone health app. Does anyone know how or if I can do that?

This App doesn’t fit my iPhone XS Max display...with iPhone X series been out for nearly 3 years,App is still not updated. Second...I don’t bring my iPhone to the gym so a Apple Watch app would be great! So I can just scan my watch at the desk, instead of remembering my keys. with the Key Tag it’s a hassle cause i have to remember my keys and with Apple Watch it’s attached to my wrist and impossible to forget. So if Planet fitness can update this App with the times, would be well appreciated Sincerely, You’re new Black Member, Chris

Joined the Springfield OR location. Staff is welcoming and helpful. Plenty of machines and free weights. Locker room is clean. Glad I joined!

Planet Fitness is great! I love the no intimidation theme & they actually live by it.

I love Planet Fitness. The main component of PF that I love the most is the Judge Free environment that it offers. I can go workout anytime without having to worry about being judged about my physic, workout, endurance, etc. and it allows me to accomplish my workout regime every time I attend the gym. It’s ridiculously affordable and they have more than enough equipment to help me achieve my fitness goal.

The app needs an update to use the full screen real estate available on iPhone X and xs. Having 2 logins, one for the app and a separate one for billing is not a great design. One login should do both. Having an option to automatically launch the barcode display when the app is opened would make this easier to use regularly if that is the most common use case for an individual who uses the app instead of carrying the card.

It would really help if I could that machines I use, the settings and my reps in this app.

Love PF and the app makes it that much better. Being able to snap my workouts enables me to Reach goals faster.

The majority of the features in the app don’t work. I can’t access my account because it’s “unavailable in my area”, I can’t access any workouts, I can’t log anything. The only thing I can do with this app is check in at the gym but that’s it. Disappointed considering how large of a chain PF is.

Good working app for items most commonly used. All features are not active but overall it meets my everyday needs. The app is an excellent way to stay motivate by keeping a running log of your activities which makes you want to work and record your progress daily.

So it’s extremely frustrating to not be able to use my Apple Watch to scan in. I don’t carry my phone or anything except water and sometimes I grab a different set of keys which do not have the barcode tag on. Now anytime I want to use a lounger or tanning booth, I have to either go to my locker and get my keys or have a team member manually find me...

The app is wonderful to track workouts and see locations. It’s easy to use and love the workout schedules.

The only one thing missing from PF clubs are PUNCHING BAGS! Please, please get them sooner than later, THANK YOU! 🥊🥊🥊

I can do everything on the app, from checking into the club to keeping up with my workouts and my points. Really enjoying it.

The app is so helpful. I can schedule ahead of time, I receive a reminder. It is awesome. Planet fitness provides everything, the app is a bonus!

I have been a member for years and this app is really helpful to keep track of workouts calories burned and goals

The club pass to scan I has to many steps to get to it. Allow it to be added to apple wallet, so I can pull it up in two seconds. Also the app doesn’t look great on iPhone XS.

App works as designed. Needs Apple Watch support for barcode scan so I can leave the phone in the car.

The app should be Optimized for iPhone x and xs format

I love coming in early in the morning. Their is not a lot of people, you could take your time working out.❤️

I’ve been asking for years. By now we should be able to add our black card to Apple Wallet. When is this feature coming? Also, why can’t this be on Apple Watch? I should be able to check in with my black card in Apple Wallet on iPhone and Apple Watch. Your app doesn’t even format properly on iPhone X yet! It’s time for a big app update!!!

For what you’re paying, it’s a really good gym.

I’ve been a member of different YMCA’s for a while. I just joined at planet Fitness and love it! The equipment is great and I love the fact that I don’t feel like I’m being judge there. The lunk alarm is amazing!

First off I’m reviewing the app not the gym 🙄, the app itself is basic as can be. Sure I can use my phone to scan in but I also have my keys on me when I walk in so 🤷‍♂️. The only part of your workout you can actually track is cardio/strength training on treadmills, ellipticals, bikes etc. really wish there was more to it.

Love it very much

App is very useful to me . I wish i could link it to my iPhone health app though.

Because they were having the special, drove in, got my key tag. Download the app, attempted to register key tag, says it couldn’t find me in the system, no account created, deleted app.

This app is only good for 2 things connecting you to social media and finding out what’s going on at PF. It advertised tracking workouts, but isn’t set up to be compatible with any of the equipment. It can’t figure calories burned even if you enter in your height/weight. Last update was a year ago. 🙄 I shouldn’t need multiple apps to help my weight loss journey!

It’s really is simple but it’s good

The new software version it’s a completely crap, keeps freezing all the time, nothing works, can’t even login or create a new account without it crash.

Been going here for a good 3 days now and the app has been keeping track of my progress so far

I found this app to be very useless. They used to have exercise examples now for some reason they don’t want to load. I would recommend looking to another gym unless you Love watching TV. There gyms are geared towards cardio and limited strength training equipment.

App works to keep track of my Planet Fitness workouts. Thanks

my boyfriend is a black card member so I go every day as his guest to work out. I can’t keep track of my workouts because I’m not a member and don’t have a barcode. huge letdown!!!!!!

It’s a nice app so far, I’ll know more in a month.

I just joined Planet Fitness. I established my account online and then downloaded this app. I tried logging in and I keep getting an error. Looking at the reviews it appears this issue has been going on for awhile now. One would think this issue would have been fixed but I guess the developer doesn’t care. I’m deleting

This app is wonderful and fitting for Planet Fitness. Easy to use and great for when you forget your barcode/keychain.

It will not let me sign up which I find it very irritating. I’d like to be able to track my workouts through the app a little bit better

The app works. It does need to be designed to take advantage of the iPhone X screen resolution, and the mobile pass needs to be integrated into Wallet.

iPhone X/XS/XS Max resolution support! Wallet app integration! It’s 2019!

App used to allow you to photo record a machine workout. It doesn't anymore.

The ability to book a class online is a great feature. The workout videos are helpful, too.

The only thing good about this app is the key tag, but even then you can’t add it to your Apple Wallet. The workout section should list all of their equipment, but instead there’s a generic “Weightlifting” option that allows for zero useful inputs. This app was designed by the same lunkheads that are dissuaded from joining Planet Fitness. Fire the team and start over.

This app looks like 2005. Why are there two separate logins? Why doesn’t it support Apple wallet to add a pass for convenience?? Useless trash.

App works now, just had to leave it loading all night long.

Since there is a year membership option! I have been enjoying it!! Plus I’m down 11 pounds already! Thanks so much for this business!!

The app works for check ins, but crashes when searching for other locations.

I have problems with the capturing being read correctly. Image is as clear as the spp will allow. No glare on the picture. All info required is there. Still not successful. They don’t seem to be able to fix it. 12/22still does not work right 12/24 worked 12/26 does not work Where are up to date reviews??? Not very happy.

Great app & easy to use!

I have problems with the capturing being read correctly. Image is as clear as the spp will allow. No glare on the picture. All info required is there. Still not successful. They don’t seem to be able to fix it. 12/22still does not work right

I upgraded to black card and can’t find any option to scan my new card and replace it on the app.

I have problems with the capturing being read correctly. Image is as clear as the spp will allow. No glare on the picture. All info required is there. Still not successful. They don’t seem to be able to fix it.

I’d give it 5 stars if it didn’t crash every time I try to look up a location besides my own gym on the map. What’s the point of having the app if you have to Google the hours anyways?

For the love of god, please let me add my member I’d to my Apple Wallet.

This app is not formatted for iPhone X series screens. Really? You’ve had years to do this. The first step in signing up for an account is choosing a home club, and the app doesn’t use location services to at least make a guess. However it did prompt me to use location services when I started the app so it could inform me about deals. This is just an app developer that doesn’t care.

I had the app and I couldn't even put down the workouts I did that day, so it wasn't useful for me anymore and I deleted the app. Then a few weeks later I decided to download it again and now I can't even login to my account. It says if the app was updated to create a new account. So I tried to do that but then they say my account exist already and just sign in, but I can't. I even rested my password and it still doesn't let me login. I just gave up and deleted the app again. 😒

Keeps me accountable & have never experienced glitches. Several tools that allow me to only walk in with my phone.

Any chance, the app will support Apple Watch in the near future?

My husband and I joined planet fitness. We love it. ❤️

Great place especially at Late night and early morning.

I love planet fitness!!! Everyone is always so nice. They have everything for whatever you might be training for... also some nice perks for post-workout in the black card spa!! CANT beat $20 a month for all of that. Plus PT whenever you can get scheduled for... included in your membership!

By now we should be able to add our black card to Apple Wallet. When is this feature coming? I’ve been asking for years. Why can’t this be on Apple Watch? I should be able to check in with my black card in Apple Wallet on iPhone and Apple Watch.

App is so outdated i can even create my own account... when i look 👀 for my gym in my city it cant find it... its no longer 2015 update it to 2018 standards.

Love love LOVE. I love that you get free training with a personal trainer. You get free tanning, massages chair and hydromassage table with the black card membership which is incredibly affordable. I love that with the black card you can bring a friend so it’s kind of like buy one get one free.

Hey. It’s a gym membership NOT BLACK PROJECT VERIFICATION TOO many questions to sign up. Ridiculous

Thus app would get a 5 star rating if the developers actually utilized the APIs available to them. I shouldn’t have to load the app to scan my card it should support the function of adding your member tag to apple wallet and be able to pop up in screen via location

I was shocked to see that you need to take a picture of your workout to apply it to this app. I have an Apple Watch so it doesn’t sync. When you go to the gym, you have to scan your card or login so why can’t the app & fitness equipment sync? I can save pictures on my phone of my workouts which makes your app unnecessary.

I have no issue with PF per se, but I’m aggravated because the company who does their billing did billing for a gym I had a previous membership with and they transposed all my info from a gun account I no longer have to my new one with PF and I can’t change it nor can I figure out how to contact them. Other than one instance where the snapshot of my workout was messed up on the app, I’ve been happy with it but due to the above I can’t see my appointments, correct billing info or correct address and I’m unable to change them and save them.

I regularly have to request intervention for exercise captured by xCapture on the stair stepper

Planet Fitness is still the best value for the money. New equipment and having access to a trainer free of charge is #1!

No support for new iPhones, no watch support. Would love to scan from watch and leave phone in the car.

When will there be a app for the Apple Watch

The ability to take more than one picture and notify you at that moment that the picture is successful The ability to export data and create a dashboard showing improvements Create push notifications notifying when I last went to gym and how many calories I burned this week compared to last week. Future Request Determine which machine I am using - the picture of the machine could be included so that I k ow which one I am selecting.

Great app, just needs to be updated for the newest iPhones

You guys should add Apple Watch as a device and the activity or health app from Apple so you can keep track of exercises the app doesn’t have that yet

I can’t believe I wasted all my time and money on other gyms. I feel so comfortable at this place and they have EVERYTHING, including large variety of equipment and ample number of each type of equipment. Open 24 hours, tanning, infrared body enhancement, auqua-massage, and full body massaging recliners, all for a phenomenally budget friendly cost. Plus the friendliest staff you will ever meet.

A very basic bare bones app with very few features. This is an after thought to your company.

This is a great app! Makes it easy to keep track of my workouts

I absolutely love Planet Fitness. There are so many areas in the gym. So many machines. It’s simply amazing.

Please!!!! Update to configure with ALL new phones, most definitely the iPhone Xs MAX. The update it’s running now is horrible and old looking.

Great workout schedule to select with trainer.

This app has not been updated for recent phones for several years, and doesn’t support basic features like apple’s health app. Crappy to the point of being useless.

How do you fix this? I already have the web account set up but every time I try to create a new account on the iPhone mobile app, it tells me that the password is wrong. I’ve checked it multiple times.

We love PF!!! The APP could be more intuitive and useful to help with tracking your fitness goals and workouts. Very disappointed that the app does not link with Apple phone or Apple Watch (many other Apps but would have thought Apple would be a no-brainer). That being said 5 stars to PF as the gym and staff are fantastic. Hopefully the PF app follows suit soon!

The app seems to work fine. I’ve explored some of the features of this app but I primarily only use it to pull up my pass bar code to scan into the gym. This is my main gripe. It takes what feels like an eternity for the app to start and then to open the barcode. Why can’t you allow for an Apple Wallet membership card? I can’t imagine it would be too hard to do as everyone from Starbucks to hotels to grocery stores use this feature. It would be nice to simply bring up my pass on my phone quickly or on my watch without even having to take my phone out of my bag.

The app helps you know all about PF. Equipment Videos, ways to track your workout, and more.

This review is for the app only as the gym is great. Lack of Apple wallet support for membership card is inexcusable in 2018.

Great app with plenty of features and controls of your membership. My only complaint is the lack of screen compatibility with the iPhones X, XS, and XS Max. Make the app fit my phone screen and then this app would be “10/10 would recommend”!

Having this app on my iPhone is perfect. I don't have to have my membership tag on me, I can just scan my membership tag using my iPhone. Having said that, there should be an app for the Apple watch also, I would like to just leave my iPhone to my car and just bring in my Apple Watch with me and just scan my membership tag using my iWatch.

In love with this place! Friendly employees, no judgmental people, clean, and cheap!!

I'm trying to go on your app support but it's not letting me write an issue. And I can't send a screenshot here can you let me know where I can write my concerns and issues with the app site please. Thank you

Several xCaptures of my treadmill workouts have been wrong. I have contacted Support after each instance. I have gone so far as to take a picture of the final treadmill stats and store it on my phone. Then when receiving confirmation that the xCapture has worked, verified it against my picture. I will be entering my daily workouts manually from now on.

Barcode need to be able to be used with wallet. Would make things a lot easier.

Easy to use app that works and does what it’s supposed to. Minus one star because it isn’t formatted for the iPhone X series devices but that’s really not a big deal.

Disappointed with the inability to locate my active account.

Doesn’t jive with Runkeeper data. Makes this app useless. Crashes often. Hate it!

I’ve been to the gym twice now and I’ve downloaded the app but it’s showing no work outs in the app!? When I leave the gym it shows on the machine that info will be saved so why can’t I see it??!!! Not happy about this app

So I go to log my workouts and it won’t let me log today’s date. I don’t know if it’s a software glitch or if it’s me obviously missing something important. It says “Enter a date at least 4 weeks prior to today’s date.” I don’t know.

It’s great for checking in and that’s about it. After signing into the app, if you want to check your account you have to sign in again. To use some of the features like creating a personal workout you have to create a whole other account within the app. Lame

I hope that they will change functionality soon. I want to like this app, but it did not live up to claims. It says it will track workouts. It will for cardio, but there is no accurate way to track weights or circuit training. It will let you manual enter weights, but then you can only record distance, duration, and calories burned... What makes it worse is that I saw a blog review from years ago with pictures of this app and at the time it DID have functionality to list reps, lbs, etc for weights! Why in the world would that feature be removed? Also, I connected it to my fitness pal app, and it doesn’t appear to be exchanging info either way.

Everything you need to know about workouts to help get fit and lose weight.

I think this app will help me get physical fit and loss weight.

I’d love this app if I could add my barcode to Apple wallet. Otherwise there’s really nothing useful about this app

I just started working out again and i recently joined Planet Fitness and this app has been awesome for recording my distances, calories burned, and time spent on machines. PF y’all are the best gym out there!!!

First off, I really love Planet Fitness! And second, I just started using the app and absolutely love it. It makes it easy to track your workouts, see workout videos of you have any questions!

Please allow for card to be added to Wallet on iOS. Also an iPhone app for membership card access is also necessary at this stage. Thanks

I tried to create an account. Put in all my information correctly, scanned my barcode, created a password. I keep getting “We could not locate you in the system.” I would love to be able to use the app, but I can’t even sign in.

Love the set up and the facilities

I feel super comfortable every time I go there even though I’m overweight nobody gives me any trouble about it or d**** looks everybody’s there to just do their own thingI’ve made a couple of friends and we encourage each other the only thing is that app is a little difficult for me to use but I think with some more practice I’ll get it down I’m so excited to get healthier

Great app. Easy to navigate. Only complaint is that to record your workout using the Record a Workout using the photo functionality requires Internet access. Only found out my location doesn’t have it. Otherwise, five stars.

Huge improvements on this app. To the point I actually find it useful and find myself inspired to come to a Planet Fitness and use my membership. You can use it to check in as well as record your cardio machine workouts.

There are three things that are keeping the app behind: - Design is bulky and slow - STILL lacks support for iPhone X(s) / Max screen requirements. There is NO EXCUSE FOR THIS. The iPhone X has been out for over a year, get with it. - Doesn’t support Apple Watch, which is odd since both share in the concept of fitness. I would love to be able to check-in with my Apple Watch and not bring my phone. This again is PF lacking in developing for the times. The app seems stuck in 2012.

Got a new phone. Downloaded App and it would NOT recognize my login, I even changed password. Then it prompted me to CREATE new account. I did that, response was you have an account try using that—-which of course does not work! That prompts me to submit a case. Not holding my breath after reading all these other comments

There are so many things wrong with this app it’s hard to know where to begin. It has no Wallet integration, so you have to open the app to get your tag for scanning every time you walk into a Planet Fitness. You have no access to your visit history, even though PF does keep track of that. xCapture is truly bizarre, wonky, and involves so many taps to access that it isn’t worth it. And then most of the other app functions route you to Safari, where you have to log in, again, using a DIFFERENT ACCOUNT. And, oh yeah, three months after the announcement of the iPhone X, this app still isn’t updated to fit on its screen. This app gets two stars for saving me the trouble of remembering my member tag. It has no other viable purpose.

Great app, but needs to have the ability to sync with the Apple Watch and Apple fitness.

I would like to see a way to report faulty equipment, ask when equipment would be repaired, report cleanliness, give feedback on an employee going the extra mike for the members. Would like to see this on a future update. Also have submitted very clear pics of the workouts and they comeback as unreadable so another layer of analysis of those pics before being considered as unusable would be great.

Dear app developers, please make it easier to log workouts other than cardio. If I cans can a machine I should be able to log weight, reps, sets for that machine. If there is a way it is really hard to find. It would be nice to see a graph that shows progress, goals, and maybe email suggestions for progress. My period tracker has better tracking than this.

I can never pay my bill via the app. Every time I try it says undefined. That’s the only thing wrong with this app.

Keep getting an error that states that it cannot locate me in the system. Tried using the "Contact Us" form online through my phone and it doesn't e well with mobile apparently, since there isn't anyway to send the issue.

I’m unable to sign on, It can’t find my information even tho the same information is online. Please fix this, this is an error on there part

Clearly, logging into this app is an issue and is good to know I’m not alone in this. I’ve filled out their customer support form on the website to receive an automated response and no follow up. Even the employees/managers I’ve spoken with (in person) can’t give me an explanation for this. It’s irritating more than anything. I think it’s safe to say the only solution (for me) is to delete and forget about it😂

I love Planet Fitness! No grunts or big bash sounds from body builders. Just ordinary ppl getting fit! The place is super clean, tons of equipment (no waiting), fun classes (free), etc. The app allows you to sign up or cancel classes and puts it directly on your calendar; there are short training videos, and you can pay PT bills or buy on line PT merchandise (which I’m not interested it) . A great feature is that it can sync with fit bit or my fitness pal, the two other apps I use. Mostly, I use it to check the group fitness schedule and sign up for classes rather than calling. Very convenient .

Would be nice to have a notes section on the daily workout log to write down what I did specifically.

I’m using the app on an iPod touch 6th gen, and it only lets me add a workout manually. There is no yellow bar at the bottom that allows me to snap a picture

It’s great for me at 63 to record for my doctors

When I exercise at PF, I start by using the weight machines, then I do core (body weight) exercises, then cardio on an elliptical or treadmill. With that said, the PF app is only good at tracking treadmill-like workouts. I use google sheets to track my work outs 😒

This really only has the capacity to track cardio. It has an option for weightlifting but there is no way to actually track the type of lift you do. The only options are distance and time. I’ll stick with other tracking apps!

This is the worst app ever. Do not waste your time downloading it, I have reached out for assistance four time and each time it even fails to allow me to send or even load on to it!! DO NOT GET THIS APP!!!!!!!!!!!!!

The onboarding to the app is broken. Can’t use it. I’m not going to go into details. Hire software testers & developers that know what they are doing. They’ll figure it out for you.

I had to discontinue the app because every time I opened it, it changed my manual entries of calories burnt

I love this gym for so many reasons! It is always soooo clean! I workout super early in the morning and the staff is always so encouraging and helpful! The amenities that come with the black card is just amazing! I just cannot believe it! Bathrooms and showers are very clean!

Why have an option to update your address, email, contact info, and location if you can’t actually change anything? Totally useless app. Lots of bells and whistles that redo every other fitness app with absolutely no useful app-unique features.

I love that I am able to look up as well as sign up for classes! Very well organized app

It’s a great place to go. No judging. Trying to lose wait and everyone is so nice

LOVE planet fitness. I’ll never go anywhere else.

But this app is trash. Childish design, can’t change billing info or make a payment with it, links that you click on but “don’t have access to.” I’m afraid to even use it to track my workouts, that being said I haven’t, so who knows how that works. Enrolling in any class is a mess.. avoid the headache, just use the website.

Great way to keep track of check-ins and workouts when at PF.

I love PF! I do wish we could keep track of our machine workouts in the app

Nice to have the short videos on how to use machines BUT each instruction appears for maybe 3 seconds. Some of the directions are 2-3 lines. Leave the instructions on for the entire exercise!!

You can’t record and track your workouts (unless the only thing you ever do is cardio), and the app offers nothing else

This app is really out of date (huge black bars on top and bottom on my iPhone XS Max). It looks and feels old. Not very useful.

App doesn’t work or let you join. After checking with my home location they said it hasn’t work correctly for a while and there was nothing they could do. Pointless.

Primitive. Never syncs with website login. Have had to reset multiple times and have corresponded with tech support. Despite that, if you ever change phones or logout you basically have to start over. Somehow the website credentials are fine, but they don’t work for the app. Use the half-a$$ed key card they give you. Otherwise it’s all frustration.

Staff at Pf are professional and helpful. Gym is well equipped with various means to train! Clean equipment as well as up to date. It makes me time all the sweeter!!! No judgment at this gym all are welcomed.

I have been involved in many gyms as a member. Recently, I relocated to Kansas City and come to have issues with my knees. I joined planet fitness and I have to say I felt welcomed from the get go! They explain every piece of machinery, circuits and options. They took the time to discuss what my needs are in recovery for my knees, to work cohesively with my doctors and helped me find a program that would be beneficial for strengthening, toning etc. The staff were welcoming, and willing to help and answer any questions I had. There’s statement holds true too “no judgment zone!” How nice to go to a gym that has such a motto! Their app makes working out and tracking so simple and lets you be in control of your fitness & wellness plan. I HIGHLY RECOMMEND PLANET FITNESS!!! ❤️ Andrea Anderson

Love this app. Helps stay in the loop and on track. And it’s motivating to see other people’s progress.

App is functional and I love being able to take a picture of the readout when doing cardio and having it added. My issue is adding a manual workout and specifically the 30 minute circuit. There is no option to add this so I am forced to use other or weight lifting.

The app is barely useful. At the very least I wish I could add my pass to the Apple wallet. Unfortunate.

Just wish I could connect through my Nike run app since I use that more with my watch.

The gym is always really clean and the app is easy to use and I can use my phone to check in

I was so excited for this app mostly because of the convenience of signing up for a class on your phone. But when I press enroll in a class there’s no button for me to enroll!!

I downloaded this apple app. I opened an account. I went to log on today and the app said I don’t have an account, ok. I went to open an New account, when I was done putting the info in and hit send. This app said I have an account. I tried a couple of times to log in and open a new account. I went to email customer support and the email came back to me, as an invalid email address.

App is great. Keeps track of my workouts and syncs with my Fitbit app.

With everything else you can Sync to, I thought Iwatch would be one of the top trackers. I was surprised to see that it’s not on the list at all.Not to mention that the personal trainers aren’t updated. The place that I go, they don’t even work there anymore.

Staff and Trainer Josh is terrific at Mechanicsburg! Thanks for the legitimate judgement free space to get my healthy back!

The app is as easy to use as going to planet fitness. Love that you can snap a pic of your workout info on the machines or have the option to write it in. I’m really hoping to get back to leveraging the app a lot more because I am working on going to the gym 5 to 7 days a week like last year. It’s time to keep my body in tip top shape and not just for important events.

Why can’t I record circuit training workouts? Or specific exercises such as sit-ups or lat pull downs. You can’t even record number of reps or weight. Also, you can link to a Wahoo monitor or Nike’s Run Club app. It’s pretty much useless in my opinion, when it could be so much better.

Needs optimization for iPhone X and higher screens 📱

Love the design and simplicity. Also very useful in terms of tracking your progress.

The app fails at basic functionality. Cannot login nor create an account. App fails at performing at even the simplest task.

Pretty awesome.... And the prices are fair. Nice front desk staff. Love the small atmosphere. Place is clean, and love the massage chairs. The locker room is awesome. The app is great and love the list of class options as well as to be able to log in my own work out.

App is missing a calorie and meal tracker