La Fitness Mobile App Reviews

When I open up anything besides my membership card all the text info is on top of each other. I can’t read the info ☹️

Just got the app and I made my account. Went back on the app 10 min. Later and I was logged out, I went to do the pin and I put it in then it loads and goes back to the front screen to login again. So I hit forgot pin so I can log in the normal way with just normal username and password and when I type it in and hit login it says “Error try again later” And I am typing in the correct info... the app is junk

Very poor user interface. Annoying to use. Only good to pull up the QR code and nothing else.

Tells me my version will expire April 8 2019. I updated, I get the same alert.

This app looks like it went straight from concept to published. It is very rudimentary and the empty boxes representing the main screen looks like a first draft. There’s no way to customize the information you see, and trying to find a club’s hours requires more taps than it should. Please bring this app into the modern age of design.

I like this app. Suggestions that would bring it to 3 stars: Simple aesthetics. Everything is boxy and looks designed in some Microsoft software from 2008, it doesn’t look sleek at all.The entire navigation experience is clunky, pressing back brings to home page rather than previous page. Other issues too. Suggestions that would bring it to 4 stars: The ability to see check-in history (might be motivating for people to see a 5 week streak with no missed workouts). The ability to change home gyms, and for classes to automatically load from that every time instead of having to type in my location and select my new home gym to see class times Suggestions to bring it to 5 stars: Integration with other fitness, health, and diet apps i.e. MyFitnessPal, Apple health, other workout tracking apps, etc I like LA Fitness a lot, loyal member for almost a decade, but for a senior national chain, this app is a low-performing sophomore at best.

This app covers the bare minimum. There could be so much more to add to the app to make it worthwhile using. Deleted it again after an hour.

I just want to be able to use your app without it crashing or not even registering that I have tapped on functions. I just did the update and it’s worse.

The biggest problem with the app is that you can't add your membership ID to wallet for easy access. This should be added immediately.

This app needs wallet support. It's the main reason people download this app.

The app is somewhat clunky and antiquated. I do like the mobile barcode, but there needs to be an Apple Wallet barcode option!

I have no idea why, but sometimes when I click the personal training button, the page loads. Other times, it does absolutely nothing. I will close and reopen the app, even open my membership card screen, and have no problem... but personal training won’t open. WHY?!

Where are the hours the gyms are open on the app? Should be easily seen.

I can’t send an email to LA from my phone. It doesn’t track your trips to the gym. It hasn’t acknowledged one of my trips since mid December. I go at least 5 days a week. It’s pretty worthless.

I had a membership with this gym I tried to cancel it because I no longer used it, they have a policy when you want to cancel the membership and they will try to charge you the monthly payment in all possible ways, change my credit card and without my authorization they talked to my bank and they stole funds, when I spoke with my bank they told me that they could do it because the service was still active, they tell you that you have to print a letter and send it to california explaining why you no longer want the service, there are other ways to cancel and is to go to gym but what a coincidence when you ask to speak with the manager they ask you what you want and when you tell them it is to cancel they tell you manager is In off day apologize , to all this the service is still active and you will continue to pay, very aggressive collection department and abusive

The app functions as a membership card and a decent way to find fitness classes. It looks so primitive and basic. It does not impress at all. I really want to see how many times I’ve worked out that month for healthcare reimbursement needs. I’d like even better to track even better details of my workout, time , weights , reps etc.

So where is the new app I’m supposed to update to ?

No marca mi récord

Getting better, but needs a lots of work. This is probably do to the disconnection from clubs and corporate. Furthermore, app freezes up constantly!

Buyer beware, this gym is impossible to cancel your membership once you join. It would take a couple minutes to add a button or contact email you can use to cancel your membership but instead they insist you must send them a letter by snail mail and wait for them to “receive it.” I have no clue how long that takes as I’ve been waiting over a week while they continue to charge me, what a complete rip off. If you enjoy sending letters via USPS go ahead and join.

GPS locator still stuck on So Cal clubs. Doesn’t offer “Allow while using app” location permission option. Interface looks outdated.

I updated the given the LA Fitness notification that my version will no longer work after April 8. So I went and updated the app. When I appended it. It is still showing that I need to do the update, so I pressed the update button inside the app. When I try to open the app it just freezes up.

could you please Repair the GPS Location in chicago??

I hate LA fitness and people who work there they just give you a fake smile when they are try to take your money 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

This app worked well on my Apple Watch with my iPhone 7 but when I switched to iPhone 7 Plus my watch would not sync to the app on my iPhone. I tried uninstalling and reinstalling the apps but it still won’t work.

I use the app to reserve trainers. It is straight forward and easy to use. I also like to look for classes. There are several LAFs in my area and a map pops up to choose a gym location. Although that is a nice feature, it would be better is the first choice defaulted to the members associates gym. I like the class descriptions and the exercise explanations on the app. They are helpful and an appropriate length so as to not overwhelm the listener:)

Digital Membership Card displayed distorted when iPhone Display is set to “Zoomed”. Please fix this.

Please please please make the membership card available in Apple Pay Wallet and able to be suggested by location. At the very least make the card a 3D Touch shortcut on the homescreen.

The app completely freezes once I open it. I can’t even pull up my membership ID. Been going on for months now. It’s frustrating!

They are the worst when you want to cancel subscription. You have to make multiple trips to get rid of the auto payment. I’m never going back. Happy with 24hr fitness

Planet fitness has a better app. It’s 2019, step you game up. 🤦🏼‍♂️

If you’re only going to use it to check-in, Great End of story. Although finding a gym & hours of operation is a plus, other then that weak!! It’s 2019 guys making a decent app shouldn’t be that hard!, step your game up

Like most apps these days, the dev is a paranoid security freak, requiring you to login even when signed onto a securely accessed device. Nice Equipment!

But not helpful. Why not integrate personal fitness tracking? At the very least update the user interface, show busy times by hour like Google Maps, and make a visits report.

Should have a section to monitor your weight

Ok, This is written for the guys who develop the app… Functionality you need to add/fix: 1. Once I’ve saved my favorite/home club, when I select the button off the main page to look at classes, give me an option to only look at classes in my home club! (Search by class, see classes in my home club, find classes at other clubs) 2. Let me reserve racquetball courts online

This app has one purpose to me and that’s to scan in. Why do I have this? It literally does nothing, all this apps info is an easy google search away. What was so wrong about the keychain scan thing?

I find the app easy to use for checking in. I like that it tells who the instructor is for the classes and lists substitutes when applicable. I have found that my check in days are not always showing up in the app. My biggest complaint is that I go to the same location every day. When I want to look up the class schedule for my location I have to choose it from a map or list. It should allow me to set a default location that comes up and shows the class list. When I want to see other locations is I could then see the map or list. Every time I want to see the class schedule I have to go through the map and pick my location.

It is an OK app for what it is suppose to do. Nothing great. It does have your membership card so you just show your opened phone app as you enter. There is no way to add your photo mine is blank. If I was dishonest don’t know what would keep me from giving my phone to someone else to use to get in and use gym. No picture to ID me. Other than that it is what it is. You can book training if you so choose, book racket ball courts etc. find the class schedules and sign up. So, all in all it does what it is meant to do.

Both the website and the app are wordy and complicated. I can’t register in the app because it asks me to “enter the first 5 digits of the account used for...” and then the text truncates. Could you not simplify the text? Could you not add a second line and wrap the text. There are classes listed on the website that don’t show up in the app. The website has 3 different schedules for three types of classes and in the same level menu they have three more links to sign up for each different type of class. Burn it and start again.

All I have to do is look at my trainers schedule and press a button. I can schedule my training for the next week or two and I’m set. Very motivating and a very product and most of all easy way to get to my session and feel better every day. Thanks la Fittness

There are so many things that could be improved about this app. Let's be honest though. I mainly use the app too check in. What a pain though. Why not create a widget that I can access quickly? Or why isn't the QR code at the top of the screen by default? Class schedules and past check ins are great, but you seriously need a UX designer to lead some changes.

I would like a National look of LA sights

Being able to look up the nearest club when out of town is really handy. Checkin tracking is nice to have to see how consistent you are with your training, but it can be hit or miss as to whether or not it records. Each club should have a PC that’s dedicated to checkin. If the front desk has both front terminals in use when people are checking in, the scanner beeps, but nothing is recorded , which screws up my average I would also like to see LA-F market a. Training log app And either this app or a training up could be set up to report broken equipment. Scan the asset barcode then type in what’s wrong with it. Front desk often too busy so stuff goes unreported for days

App is not accurate- I go to the gym at least a minimum of 4 days a week and sometimes on a weekend and so far it only shows me having gone in 2-3 days a week at most I check in with the mobile app every time I hit the gym-

That fact that I don’t need a plastic key chain card is a total bonus!! My iPhone is with me at the gym so using the app membership card is great, no option to upload a photo though....Information on the app seems pretty accurate, my only recommendation is the make the selection squares even is size, seems a bit odd in design that they are different sizes

It’s nice to have the ability to get into the club with my phone, but the class schedule for someone who juggles the center by my work and the center by my house is rough. I added favorite classes but it looks like it doesn’t actually do anything but highlight them in the list...I wish there was more integration with finding the nearest cycle, Zumba or Pilates course within a 5 mile radius, rather than having to go through each studio or each class type... Also, it’s not a very aesthetic app design, looks like a daycare center’s app, not a fitness studio...and that’s actually an insult to my center because my daycare’s app is actually quite nice. Will this app do the job? Yes. Do you have to download a different app to access the audio from the TVs in the center? Yes (why?! Make it integrated!) Will it win any awards? No.

I had been a member a long time ago. Before apps! The sales routine hasn’t changed much. The pitch has. One would think that if they are so concerned about success and providing the tools one needs for success that they would have those in the app. Such as routines and ability to log and track your activities. Instead of trying to insinuate that success will only come from over priced trainers and the book you get for signing up for personal training.

Overall the app is OK. It it shows classes and locations nearby and so forth which is great. I would like to see is a method for tracking what workout you did per visit. It would be fantastic if a person could simply scan the code on each machine and then enter how many reps at what weight etc. There could also be an entry option for classes taken or work outs performed that don’t have a code. A notes section would be nice too.

So far it’s decent but one major concern is the fact you can’t add your membership card to your virtual Apple wallet.

They definitely need to attribute more resources to the app. No one wants to keep the key tags anymore, make it compatible with Apple wallet. Also, log in process is very unreliable, and the reset your password process is even worse. LaFitness needs to do better if they want to claim the top position in their field

I hate having to launch the app and pull up my membership card to check in. Add wallet support so my membership barcode can be pulled up easier and without Internet access. Otherwise this app is spartan and totally useless for me

Skip to password reset The app requires to enter the barcode and then first five digits of recurring payment account What a bunch of geniuses Why not use the email verification like the rest of the world Well I’ll get it one day I just need to power up my computer and go through my credit cards and statements Simply brilliant

Fix for the Apple Watch series 4 QR code not displaying correctly! Thanks guys! ❤️ you!

Please fix the ‘Membership Card’ for Apple Watch 4. It is not centered and you cannot scroll. I think even part of the QR code or w/e is is cut off at the top.

The app seems to work fine. My check is don’t always get logged, but that’s probably not the app’s problem. I would love it if I could have my membership card in my Apple Wallet. I use this membership card more than anything else in my Apple Wallet so having it available there would be a great feature.

App working now for Apple Watch series 4 check in use. However Apple Watch does not update club hours accurately. Have to use the phone version of the app to get accurate club hours. Reduced hours on the weekends often do not appear from Watch version.

This is the ugliest app I have ever seen. It should be a corporate embarrassment. It's slow and won't remember my location or settings. It will tell me a class is cancelled but won't tell me the gym is closed unexpectedly.

The barcode to check in does not display properly on the latest Apple Watch. It cuts off the top and bottom. Sadly, to use this check-in system you make your key tag invalid for check-in. So the only option now is to bring in your iPhone to scan. Hoping for an update to make the watch app usable again!

I’ve frequently been unable to access my private training schedule due to the app being frozen upon launch. Even closing the app and launching again doesn’t fix it, sometimes it requires a full restart of the iPhone. You had one job and you blew it.

For some reason the app. Doesn’t have the option to add a member or freeze the membership that is supposed you have access according the their webpage.Also is hard to post a comment because all nicknames are taken.

I mean it gets me in the club with the check in so if anyone expects more then that from a gym app your dumb smh

That’s really all this app is missing, the ability to add your membership card to your Apple wallet

Membership card should be enabled for Apple Wallet and on Apple Watch.

I just joined the club today and went online to activate my account. Neither through this app, nor through the club‘s website, was I ever able to create an account and login. I promise you, dear reader, this is a skilled with which I am very familiar. The inexplicable fact that time and time again both application and website would allow me to enter a password, confirmed that my account had been reset, invite me to login to obtain my membership benefits, and then tell me that my newly created login information was incorrect is the justification for this rating and review. If this is an indication of my experiences to come with LA Fitness, I made very likely cancel the contract and return to Boston Sports Club

This app was just changed and I can’t get it to do what I want. When you go to “find a gym” it takes me every time to a list of gyms that aren’t even near me, it doesn’t remember the zip I put in like it use too. I could just go to find a gym and it would have my list there. It’s now making me do more steps every time I open it, very frustrating!!!

nothing is responding to my touch in the app. stuck on welcome screen

I travel and use the map to find all my options in a city. I do not know which will work so we need the map button on Location back.

La Fitness Parsippany NJ is the Most unhygienic, dirtiest gym that I ever experienced. Where as on the other hand La Fitness Randolph NJ is the Best, clean and hygienic. Also I’m loving the app.

I just use the app to check on where when and where the classes are, and Who is teaching the class this week. It works fine for me.

Can you please add these

This app, whose main purpose is to access your membership barcode should support Apple Wallet to save the pass. It would then be able to suggest the pass when you arrive at the gym without having to even unlock your phone. Instead you have to unlock your phone, find the LA Fitness app, open it and wait for it to load (hopefully internet is working), then tap on the Membership Card icon and wait for it to load.

They listened and fixed issues.

I like using the fitness app so i could keep a tracking routine of how many times i go to the gym on a week but lately the app isn’t scanning the check-ins and other times i have to scanned it three to four times to get it correct! Im really dissatisfied with this! And i would like to know if there is anything possible you could do about it.thanks

The app works well. Just wish there was a way to make a club my home club instead of making it a favorite. That way I could just open up to my home club page and see the classes, etc.

Please update this app! The interface is deplorable and makes me not want to use it. To search for class type you can only filter by type or near me- no option for searching for your home gym. Why not have your gym selected already so you can see the specifics for the gym you always go to? Please bring this app up to the 21st Century because it desperately needs it

I just wanted the app so I didn't have to use the card on my key ring. Simple enough. However, setting up the app with my account info is impossible. I followed the instructions to create a password and it says it's incorrect. It's not. I did it EXACTLY as it asked. Isn't it the idea of an app to be user friendly. If it won't even let me set it up it's definitely not user friendly. In fact, it's not user possible.

All my checking have disappeared and calendar is all blank. This happened after last update.

App is completely non responsive on iOS 12.0.1.

Inconsistently says reservation data to calendar and iPad and iPhone

One of the most basic (and common) uses for this app is to pull up your barcode for scanning when you go to the gym. The developers could easily implement a 3D Touch menu item to make this quick and accessible.

There are 3 racquetball courts at my local club. Reserving a court time is something that occurs at 12:00:1....except the App doesn’t work and I am unable to sign up for a court at all...

Not very intuitive. No way to set default club. No way to set membership card as default splash screen. Class descriptions need improvement and demonstration videos.

This app is functional, though not pretty, and loses some of its functionality across platforms. On Android you can automatically copy reservations to your personal calendar—for some reason this option isn’t available on apple. Also, a lot of people have asked for apple wallet support and that would be an amazing upgrade!

I recently wrote a review to complain about not being able to favorite a gym and easily find the class schedule but I just ate my words and realized I can! Still the interface is clunky but I’m glad there’s an app to use for the gym.

Currently defect on forgot password flow, validation for creating new password is broken. Giving error when both password forms are valid. Using iPhone XS iOS 12.

12/1/18 UPDATE.... now the s***** app doesn’t even launch... the only app on my phone that doesn’t work, which is saying a lot considering I have many.....app is as c***** as LA Fitness facilities... One star only because I can’t give zero. You would think as much as LaFitness charges, they would at least maintain a highly functioning app. It is always freezing. At this time I can’t get to Personal Training to see my available sessions or schedule one... so tired of this c***** app...if it wasn’t for the professionalism of my trainer I would cancel my membership altogether... still might

Many of my membership apps use location services and the iPhone Wallet. When I’m near the location I can just tap the notification from my lock screen and my membership barcode pops up ready to scan. This saves the time of looking for the app, opening the app, finding the membership tab to access the barcode. Seems like a really simple fix that could make this app so much better. I would for sure update the star rating with this addition!

Uh, 2007 called and they want their app back. Designed by a 4th grader, this app offers fairly decent functionality with about 6 seconds dedicated to how it looks and how it’s laid out. Not sure why LAF can’t seem to figure this out. Massive fail for such an easy win for a popular gym.

Poorly desgined, lacks functionality, can't add your pass to Apple wallet.

App works just need to recenter the QR code on Apple Watch series 4. The code is very difficult to get read by the scanner from watch.

I can’t log in as a member it’s telling me my account is wrong. Can’t access the map features to see where there are locations on my route, it’s not helpful for me personally at all.

The app works fine, but have noticed that the hours of operation is wrong under Contact Us.

I think I got over charged but when I go in to check my receipts, the window is completely empty. Such a hassle

Needs an option to add the membership card to Apple Wallet

The membership card on the Apple Watch Series 4 does not work as it is not properly sized to the resolution of the display.

One of the worst apps still on the App Store. The UI is slow, unintuitive, and just archaic. LA Fitness markets itself as being sleek and modern, so I can’t understand the choice to maintain a derelict app like this. Other issues that could be solved easily: (1) I have one gym that I attend regularly. I should be able to set that as my “home” gym and have one/two-click access to class schedules, trainers, and hours. (2) LA Fitness keeps pushing the app QR code for check-in. Being that it’s the first thing you do when you enter the gym, it should be on the home page. Also, why can’t I add it to my wallet like every other single QR/barcode? I have plane tickets, reservations, and Starbucks on there, but not my gym. The wallet automatically adjusts for brightness, which would make checking in even quicker. (3) The app feels like a maze and there’s no “search” tool to try to narrow it down.

The QR code isn’t fully displaying on the watch. I have the 40mm Watch 4. This should be an easy correction for the Developers.

I can no longer use my watch to check in as the QR code is displaying bigger than my screen with the top cut off on my series 4 Apple Watch.

Not working on iOs 12.0.1 - even when download update tonight.