Tyler Pockitt's Review of WendysReviewed on 9/7/18 8:45 PM
Why have a Mobile app when you can't even order food from it?!
Da chief 173's Review of WendysReviewed on 9/5/18 9:30 PM
Tapped on Coupon, selected ‘Start an Order’, then when you tap to select a pickup method, the menu is empty. Just asks: “How do you want to pick up your order” with no options to do so... completely broken
Honest_Review_255's Review of WendysReviewed on 9/4/18 12:41 AM
Most useless app ever. Half of their stores don’t take mobile orders and this app no good functionality to tell you nearest store which might accept online order.
SouthernSue's Review of WendysReviewed on 9/30/18 6:52 AM
Read the reviews but figured by now they had fixed all the bugs in app.... I was wrong. Wouldn’t allow account set up. Tried a couple of times....
pache59's Review of WendysReviewed on 9/30/18 2:02 AM
Can't select a location, which means I can't download a menu to use for a mobile order.
Nina2686's Review of WendysReviewed on 9/3/18 6:10 PM
I created a profile and immediately it said error detected when i tried to log in. Yeah i say to the developers just trash this app and start over.
Ricky Review's Review of WendysReviewed on 9/3/18 5:15 PM
The compensation is a bit of a joke, but in all actuality, the Wendy's app has a major problem (problems). Real world implementation and publicity in advertisement. Many other major fast food brand have thousands of reviews, yet Wendy's has less than 400. I've noticed a similar trend with chain giants Burger King, Dairy Queen, and Little Caesar's Pizza. Yet the success of McDonalds app is somewhat overshadowed by the fact that Dominos Pizza has a higher overall rating, as well as over a million rating reviews. Dominos has perhaps the best app, as many use the app for ordering pizza quickly in a moments notice. I believe that Wendy's should focus more on making app users more benefited from using the service. McDonalds is another large fast food chain with a successful app, as they have dominated the stereotypical burger joint fast food business with the success of their app, and the way the implement parking for speedy online order pickups. They provide so many small rewards to there already cheap food, as well as expanding what you can order and how fast they can make an online order ready for pickup. I believe fully that Wendy's is missing out on an opportunity to revamp their app to even more resemble the McDonalds model and even surpass them with more opportunities for pickup such as making making the app the primary focus of ordering after the main eatery inside closes. Pickup through the drive-thu should be well advertised, as well as special rewards or discounts or even off-menu specialty items made available to those using the app for pickup through the drive-thru and those who use the special Wendy's pickup parking spaces. I fully believe Wendy's is the superior restaurant, but the fact that an app could be made more useful yet will not adjust (or rip off, doesn't matter no shame) to ways more successful fast food apps function makes me inconsolable for all the lost opportunities. Please at least offer these ideas up to the great Wendy's 'gods' to see if they bid my ideas just. 4/5 overall because the baconator is a life saver.
Reviewer7181112's Review of WendysReviewed on 9/3/18 4:24 PM
I registered and confirmed my email, but it always says an error has occurred every time I try to login. I deleted it.
rls952's Review of WendysReviewed on 9/3/18 1:03 AM
Fixed bugs. App works now. Lovecwendys
SgtAgee's Review of WendysReviewed on 9/3/18 10:00 PM
I eat Wendy’s all the time, saw that there was app. One problem thou...ERROR ERROR! I tried 10 times to just login, nothing! All I want is to order food! I don’t care about the other things on the app
Berger.Land's Review of WendysReviewed on 9/28/18 7:13 PM
As of today, the latest version doesn’t allow you to find an address for delivery in the app.
Portdog76's Review of WendysReviewed on 9/28/18 6:28 PM
App is great super fast is easy to use one thing is lacking is Apple Pay integration. Once that has been done it’ll be the best app ever!
@Thatboie's Review of WendysReviewed on 9/28/18 1:40 PM
Although I only use the app for the deals or coupons, it works completely fine. It also alerts me of new deals added to the app. Of course as the app is seemingly new, it was expected that some employees may not know about the app. It only took a second to get a manager and get the situation handled which since has become a more routine procedure now. I have no problems at all with this app.
Drumajor69's Review of WendysReviewed on 9/28/18 1:06 AM
They’ve had free burgers every day for the past week. Frosty and quality burger for 96 cents? I’m in!
Rob196703's Review of WendysReviewed on 9/28/18 12:40 PM
One of better fast food apps. Free single with almost every purchase. You can’t beat that. The free offers with purchase that I get now and again. Free single, free nuggets, free half salad. Double meals for 5 bucks. I can go on and on. Really good food app. It’s a must have if you like Wendys
Satisfied Leaf Eater's Review of WendysReviewed on 9/28/18 11:49 PM
I love this app especially the freebies I was able to get the half size New Harvest Salad(totally stepping out of my comfort zone because I’m always so basic with my salads) and OMG 😍😍😍it was absolutely amazing...Definitely now one of my favorite salads
msndidjndld's Review of WendysReviewed on 9/28/18 11:19 PM
I was trying to type my address and all it said that it could not load any results when I had high speed WiFi
thefinga's Review of WendysReviewed on 9/28/18 10:02 PM
Doesn't work. It can not find any addresses.
wendys employee's Review of WendysReviewed on 9/27/18 6:57 PM
The staff at Wendys has not been trained on the mobile ordering as the app was released a month before schedule
Nedman66's Review of WendysReviewed on 9/27/18 6:32 PM
This may be a Comcast email issue, but I never received the confirmation email to set up the Wendy’s App. So no free burgers for me. I like Wendy’s and their support for adoption, but I’m driving past Wendy’s to In n Out due to this App snafu.
Zman1661's Review of WendysReviewed on 9/26/18 3:22 PM
I've been trying to create an account for over an hour. No it says I already have an account and I've never created one will not let me login will not let me do anything.
sagnar's Review of WendysReviewed on 9/26/18 1:45 AM
App won’t display local stores in Huntington Beach
Kmextra's Review of WendysReviewed on 9/25/18 5:07 PM
App crashes immediately on iPad mini. Can't get it to open at all.
Itsmatthorner1's Review of WendysReviewed on 9/25/18 4:46 PM
I have been using the mobile offers once a week. There are some really great ones and the app is really easy to use. I also like scrolling through options to customize my sandwich on the app vs telling the cashier what I want. I just order a few minutes ahead and then hit submit as I’m pulling up to the restaurant and my food is ready when I get there.
brianprince1's Review of WendysReviewed on 9/25/18 3:50 AM
Add Apple Pay, please.
Rick8383's Review of WendysReviewed on 9/25/18 3:35 PM
This app is swimming in a river of nope.
JackWheeler's Review of WendysReviewed on 9/25/18 11:04 AM
You can check the menu, order ahead on mobile, and have food delivered to your door (depending on the Wendy’s you’re ordering from). It’s a simple app, but easy to understand and doesn’t have any buffering issues at the moment. So good on Wendy’s for keeping it updated.
Gamerlife100's Review of WendysReviewed on 9/24/18 7:20 PM
No glitches and navigating the app Was easy and quick. Offers in app deals. Ordered on app before leaving work for lunch and checked in when I arrived. My meal was hot and ready. There was a large line as it was lunch time that I didn’t have to wait in.
mudbonerz's Review of WendysReviewed on 9/24/18 5:39 PM
App is absolute garbage, mobile pay doesn’t work and even managers just say it is what it is and try to blame it on you...then you look up the number they leave on every review and spend 40 minutes on hold and still talk to no one...McDonald’s is sadly crushing them
AndrewJSosa's Review of WendysReviewed on 9/24/18 5:24 PM
I waited several minutes to use the coupon and it never loaded. I had strong signal strength on my cellphone data, but as soon as I left it popped up. Very inconvenient and not worth the download.
AlexKost's Review of WendysReviewed on 9/24/18 2:56 PM
I just downloaded this app a week ago and every single offer listed expired eight months ago. How does that make any sense? (And yes, I checked to make sure that it wasn’t dated for 2019. It’s not.)
Cmbush88's Review of WendysReviewed on 9/24/18 12:27 PM
I only use this app for the offers and for that it has worked just fine. The $5 Dave’s Double combo is a hit! I did notice I had new offers this morning but the expiration date says January 2018 and it’s September. Assuming that’s just a glitch. I give 4 stars for the offers alone. I’ve never tried ordering through the app.
Lcs mama's Review of WendysReviewed on 9/23/18 2:17 AM
Disappointing that the app doesn’t work to place an order, we’ve tried to troubleshoot, load and reload power off and on etc. why have offers if we can’t use them and they won’t be honored in person?!
RiverProMRB's Review of WendysReviewed on 9/23/18 1:38 AM
App doesnt work and they dont care. Twice in two days coupon didnt show. This time they told us to bad no discount. Bye. Hello chickfila
Morongobob 's Review of WendysReviewed on 9/22/18 11:46 PM
Password requirements are ridiculous. Not worth the hassle. Zero Stars
Dankchi's Review of WendysReviewed on 9/22/18 10:57 PM
Clunky Unnecessarily Complicated I try to order online and the location of the Wendy’s I’m practically in front of is not an option. I go back, click on Free Cheeseburger link and a timer comes up with $0 balance and the location of the Wendy’s I’m front of DOES show up. Now what? Do I have to add money to a Wendy’s account? I don’t think so. Keep it simple, integrate with Apple or Google Pay. Do I get a free cheeseburger? I gave up. Take a look at McD’s app. That’s how it should be done.
tekfoul's Review of WendysReviewed on 9/21/18 9:35 PM
I don’t store credit cards with apps but I reload with gift cards. What exactly is the “payment number?” The card number is labeled. No combination of random numbers printed on the card satisfies the request for payment number.
notyouraveragevirgin's Review of WendysReviewed on 9/21/18 8:54 PM
i tried to buy a fortnite burger and they said now and kicked me out 1 star 😤
Riuski's Review of WendysReviewed on 9/21/18 7:00 PM
I haven't had much issue using the offers in the app. Sometimes it takes a bit more time to load but that could be due to spotty reception in certain areas. The 3 Wendy's where I've used the offers all knew exactly what they needed me to press and give them the offer number. The only suggestions I have at this time: 1) Support Apple/Google Pay 2) More coupons/offers! I know this is more of a request to the marketing dept. 3) More stores to support mobile ordering/pickup.
kwadublin's Review of WendysReviewed on 9/21/18 4:09 PM
Let me start off by saying I rarely leave critical reviews. Generally I like to praise the good work of others. In this case I have to say how disappointed this app had been. I’ve tried using it several times with limited or no success. Loaded my card info. Location selected. It will not complete an order most of the time. Tried adding the free Single promo and it won’t let you do Checkout. I’m convinced no one at Wendy’s actually tests the app’s functionality for these basic functions. I live in Dublin so I’m close to your HQ. Glad to show you what I mean.
Blugrass's Review of WendysReviewed on 9/21/18 2:26 AM
I ordered and paid on the app and it worked well. When I got to Wendy’s they told me I hadn’t paid on the app and all I did was enter card info so I paid at the restaurant. Sure enough the app did charge me so I paid twice
printolive's Review of WendysReviewed on 9/20/18 6:55 PM
I deleted app after it wouldn’t move past the confirmation of email
wrlsga's Review of WendysReviewed on 9/20/18 5:24 PM
Cannot log in. I get an error every time I try. Sad. I was hoping it would be every bit as awesome as the chick-Fil-a app
lhansc's Review of WendysReviewed on 9/20/18 4:11 AM
Good offers every now and then
Mis me wit dat's Review of WendysReviewed on 9/20/18 12:05 AM
I find this app to work adequately for ordering or using some special offers. Yes it has some kinks to iron out but I find myself time and time again being presented with surprisingly quality food
Mimi Kari's Review of WendysReviewed on 9/2/18 6:58 AM
Wendy’s App started out great but then the good deals stopped coming. 😟
LordAdamMaster's Review of WendysReviewed on 9/19/18 4:59 AM
Tried searching for a location near me but to no avail! Only one or two results pop up but that’s somewhere else in the U.S.
Landydd's Review of WendysReviewed on 9/19/18 4:45 PM
Not user error and good luck working it out with the gang in person.
513Kernal's Review of WendysReviewed on 9/18/18 8:39 PM
Dave can put his single wherever he wants as long as it’s free.
i love tots's Review of WendysReviewed on 9/18/18 6:29 AM
Come on, everybody else have order ahead function, please speed up the pace of developing.
Crogs's Review of WendysReviewed on 9/18/18 5:41 PM
The app promotes these promotions for special pricing or free items with ANY order but when you try to redeem the promotion you get an error message advising they your order is invalid.
boxedlunch's Review of WendysReviewed on 9/18/18 4:53 PM
As much as I would like to use this app...can’t stand the bugginess.
Aub123456's Review of WendysReviewed on 9/18/18 11:38 AM
I love the Wendy’s app! I have actually recommend a few people to download it as it has some really great deals. However, some of the app functions don’t necessarily work as they should, such as mobile ordering or finding any Wendy’s locations near me despite me allowing location tracking. When I enter the app, I sign in and immediately click offers. I order in the drive through, show my offer number and viola! No issues, and a great discount. I think with time this app will fix major issues that it has, but for low maintenance people who just want a better deal at Wendy’s, the offer tab works great.
DentonB's Review of WendysReviewed on 9/18/18 10:33 PM
No I don’t want yet another web service to store my credit card. DOA.
emmsrobs's Review of WendysReviewed on 9/18/18 10:22 PM
Wendy’s is doing things right. Currently, you can get a frosty for 50 cents and get a free Dave’s Single (usually $4.49) with any purchase. Put those together, and you get a frosty & a great sandwich for 50 cents, every single day of September. Can’t beat that. App has worked great, too. 5 Stars for sure.
MR SLIZZARD's Review of WendysReviewed on 9/17/18 9:17 PM
THE BEST EVER
Richard B Spencer's Review of WendysReviewed on 9/17/18 12:31 PM
Attempted to log in using my gmail account with a fail on both attempts, so I finally caved to creating an account with my email, after going through the painstaking process and inputting all my information, which should be simple, I press “sign up” and I’m met with a message “cntry is not a valid value” even though there is not a single place in the registration where I have entered that, I retried only to be met with the same message. In conclusion your app neither saved me money or time, and was a complete waste of my 15 minutes. Consider this review charity to your development team.
OhioDad's Review of WendysReviewed on 9/17/18 12:13 AM
This app does not work as advertised. I spent 20 minutes trying to use it when I could have just driven to Wendy’s and ordered.
Ame402's Review of WendysReviewed on 9/16/18 7:36 AM
Asked to change password then states have to update security info. How are you supposed to update anything when you can't log in?
Ddavis7777777's Review of WendysReviewed on 9/16/18 6:04 PM
I’m standing inside of the store and app thinks I’m 6 miles away... and no easy way to select store once you find I on the map
SGT2020's Review of WendysReviewed on 9/16/18 12:14 PM
I’ve tried on numerous occasions to place an order via the app but it wouldn’t go through. After entering my CC info and clicking the order button, I kept getting an error message. So frustrating to have glitches like this!
Let'sDoNoHarm's Review of WendysReviewed on 9/15/18 7:22 PM
I received an invite to download the Wendy's app for the latest promo. Read dozens of recent reviews (within hrs of posting) identifying the same troubling issues over many months. That said, I'm sure it will be a frustrating task to follow in those same footsteps. Until the app is written with user-friendly modifications to correct all issues, I won't subject myself to the pain. In the meantime, please allow those of us who enjoy Wendy's meals, but won't/can't successfully download the app, to use all coupons in restaurants and at drive-thru windows. Please advise.
thecrwng7's Review of WendysReviewed on 9/15/18 6:25 AM
Downloaded the app for the first time, got my email in seconds, then added an offer I’d never used before, a few other items, and tried to checkout. “Invalid offer.” In other words : “have feelings about your coupon that you can’t use then like, close the app bc it’s embarrassingly broken.” Tried it a few times, restarted the app... lol never mind!! (Just really don’t even bother. I have a new phone and it the app still works like garbage). I recommend taking the app off the market until it has minimal functionality. Just a thought.
Poppey Joe's Review of WendysReviewed on 9/15/18 4:43 PM
Keep the good coupons coming and I’ll stay happy!
Kim87654321's Review of WendysReviewed on 9/15/18 3:23 AM
You should expand your mobile order option so that we can order through mobile and just pick up. But ill give you 5 stars for the awesome coupons.
GreatReviewer14's Review of WendysReviewed on 9/15/18 2:26 AM
Works great. I don’t understand all of these bad reviews unless major updates/changes were made in recent time. I love the way it looks on my phone.
PJP4488's Review of WendysReviewed on 9/15/18 1:43 AM
I’d love to be able to write a thorough review of the Wendy’s app, but after trying for days to set up an account through the app, I’m ready to give up. Every time I submit my info it spins until it times out. Your burgers might be better than McD’s, but your app definitely isn’t.
mike6279425's Review of WendysReviewed on 9/14/18 8:46 PM
Various functions of this app do nothing or just fail, such as store locating or signing in with Touch ID. Worse yet I installed for the daily deals that were to be available only to find this functionality isn’t working either as the deals are not updating at all.
927192885's Review of WendysReviewed on 9/14/18 5:49 PM
Why have offer alerts if the offers are not good in my area? If you want access to my location why not use it?
Tipmom's Review of WendysReviewed on 9/14/18 5:42 PM
Not happy. Can’t get a confirmation email to finish setting up my app (& I have been trying for DAYS) - but Wendy’s has started sending me notifications!! Really inadequate app.
Peaky Blinder 17's Review of WendysReviewed on 9/14/18 3:50 PM
Wendy’s is our first choice pick when we are hungry and looking for a quick bite, as it seems to be the best with “clean” beef, no-antibiotics, non-GMO’s, Fresh fast food. The app works well once you get used to it and learn where everything is and how to add items to your bag first - then apply offers to them once selected. That took some getting used to, but once I figured it out - it became second nature. Love the deals that they offer quite frequently, especially the current one which has inspired me to write this review; a Free Dave’s Single with ANY purchase! You can literally order a $.50cent Frosty and get a Free Dave’s Single!!! That’s amazing!
lhansc's Review of WendysReviewed on 9/14/18 3:47 PM
Daily Free single burger with any purchase offer for the month of September ! Sounds like a great month. Except once you use it, it’s gone for good unless you uninstall and then reinstall app.
PrplPplEetr's Review of WendysReviewed on 9/14/18 3:37 AM
This app is horrible. I downloaded under the premise that I’d be getting a free burger every day for the rest of the month and was excited to use it. I was actually able to use the app well enough yesterday to get my burger although I had to create an account multiple times and force close the app about 20 times to get it to work. Today I could barely get the app to open and then the app didn’t have the option for the burger offer. I force closed. Restarted my phone. Texted the help phone number and was told to force close and restart my phone. Location services were also not working on the app. Support phone number told me to uninstall and reinstall the app. Now I can’t even login. I asked support if I could get a coupon for the free burger and was told no since the app wasn’t working.
Pizza is my favorite's Review of WendysReviewed on 9/14/18 3:01 AM
I give up...this lame app refused to acknowledge multiple attempts at account set-up and continually hangs up over non-matching passwords. Big Fail Dave!
Love dinger's Review of WendysReviewed on 9/14/18 1:41 PM
I like their food
Johnaw93's Review of WendysReviewed on 9/14/18 1:21 AM
Great offers and discounts
AreJayW's Review of WendysReviewed on 9/14/18 10:11 AM
Same problem as everyone else. The email even confirmed that I'm in but it will not let me log in.
Hippster89's Review of WendysReviewed on 9/14/18 10:01 PM
For me it takes bout 3 minutes to load up and when I try to log in using Facebook or google it doesn’t work just goes back to page it wants me to sign in, I even waited to see if it would just take time nope it just times out due to inactivity
offical a's Review of WendysReviewed on 9/13/18 3:29 PM
andfive's Review of WendysReviewed on 9/13/18 2:16 PM
Tried to sign up on app but am not getting a confirmation Email, despite several trials! Not in spam folder either.
marcibiller's Review of WendysReviewed on 9/13/18 1:39 AM
Facebook advertises a free single every day in the month of September with another purchase, if Wendy’s app is downloaded. Your app is sayin buy one get one free, this is false advertising. Another purchase doesn’t mean another Single.
Jpar4689's Review of WendysReviewed on 9/12/18 6:20 PM
If you have to buy an item to get one free the ITEM IS NOT FREE!
McDonalds it is's Review of WendysReviewed on 9/12/18 3:41 AM
Literally not even able to login to the app to even try and use it
aew2987's Review of WendysReviewed on 9/12/18 11:14 PM
Can’t even create an account because it keeps crashing!!!!
Brtrabbi's Review of WendysReviewed on 9/11/18 10:56 PM
worst app since ever!
janet de's Review of WendysReviewed on 9/10/18 6:21 PM
Always great fresh burgers we only hav fast food at Wendy’s. Consistently great!
cwckawy's Review of WendysReviewed on 9/10/18 5:01 PM
App was working great until it doesn’t allow me to actually check out and order my items...
TR3NT93's Review of WendysReviewed on 9/10/18 10:14 PM
This app will not even log in on the iphone x. Sad day. I love wendys and wanted some deals.
shiudhe's Review of WendysReviewed on 9/1/18 4:03 AM
Can not sign up ：（
aristadick's Review of WendysReviewed on 8/8/18 4:37 AM
This app is the reason we completely stopped going to Wendy’s. I clicked on an offer and showed the drive through employee but it only showed ... no number, just three dots. I show this to the drive through employees and they tell me (rudely, like a couple entitled smartasses) that I already used that offer. I said, What? No, I didn’t. It’s the first time I clicked on it or it wouldn’t have been there to click on because they Disappear after one click. But nope. I’m wrong. No food for me and I’m a liar because I “must have” used it already? Then how did I just CLICK ON IT??? These employees Still haven’t been clued in to their own businesses app and the app itself is Broken and customer service is incompetent. I was upset about being called a liar and customer service is telling me how to get my app working. F the app. It’s lost you plenty of business and that’s sad and stupid. What’s the deal? UPDATE: I ALREADY CONTACTED CUSTOMER SERVICE. THEY SAID THEY WOULD CONTACT THAT LOCATION AND THE MANAGEMENT AT THAT LOCATION WOULD GET IN TOUCH WITH ME AND MAKE IT RIGHT. BUT THAT WAS TWO WEEKS AGO. NO REPLY BY EMAIL OR THAT LOCATION.
Every Day App Userx's Review of WendysReviewed on 8/6/18 5:50 PM
I generally like Wendy’s food, but their app is SO far behind other food chains. Very limited features; maybe someday they will catch up with the competition.
Papa uniquename's Review of WendysReviewed on 8/4/18 8:52 PM
Why would you get to spam email me if I can’t get my Davies Singie
Larhdiri's Review of WendysReviewed on 8/3/18 12:30 AM
App is a waste of time I can’t even custom order what I want without having a combo. I’m just gonna stick with going to the drive through. App needs to be redone.
D Wetzel in V Beach's Review of WendysReviewed on 8/29/18 2:26 AM
Went through the whole setup process to find out that mobile ordering isn’t available in my area. Kinda defeats the purpose for me. I like to order off apps better so I don’t have to talk to people... especially the people at Wendy’s. Even the employees at McDonalds are friendlier.
ClemsonKelly1's Review of WendysReviewed on 8/27/18 8:38 PM
Hi Wendy’s! Love you but you App is not working! Tried fifty different ways to add my credit card and still had to go in and pay for my order the old fashioned way. 🙁 So the Mgr at 9380 N 90th St Scottsdale AZ store says they have been having problems with mobile ordering. No bueno!!!
jrziggy's Review of WendysReviewed on 8/27/18 6:55 PM
Would you PLEASE, PLEASE, PLEASE, stop asking customers to call tech support and JUST add a “resend email” button to your app? The email STILL never comes through despite months of trying on multiple devices. You can even ask customers to text you their email and then manually send it. Why is this so hard? When customers have to create an account to access your app and you WILL NOT let them, then your app is junk. Customers have been complaining about it for months, you’ve had plenty of time to fix it so FIX it already!
Kyesmithnw's Review of WendysReviewed on 8/26/18 7:35 PM
Leave it to a massive corporation to flood my television with adds for a 5$ dave’s double combo only to not actually be offering it anywhere. I looked through the list of 20 locations within 10 miles of me and ZERO even have online ordering. Maybe stick to the “fresh, never frozen beef” (which the only reason people like wendy’s) campaign and stop embarrassing yourself with this offensively bad app/ marketing for it.
Marv White's Review of WendysReviewed on 8/24/18 6:03 PM
I thought I was filling out a job application to use this app. The app asked me too many questions and only a few offers. Not worth it
E-Ruth's Review of WendysReviewed on 8/23/18 10:18 PM
Only drink choices are lemonades? Go back to the drawing board. Like way back. Focus on this app and less on Twitter battles.
Ecm779's Review of WendysReviewed on 8/22/18 6:10 AM
Wendy's is right beside my office so I find myself there 3-4 times a week. Love the 4 for 4s and spicy chickens. Today I was craving a thick juicy cheeseburger so I finally gave the app a try & ordered a daves double combo. I redeemed the offer with a 2 digit code and saved almost 3 dollars. The burger really hit the spot.
Odaat31's Review of WendysReviewed on 8/22/18 11:57 AM
I’ve been using this app for four months now with no issues. The coupons are excellent
techmomj's Review of WendysReviewed on 8/22/18 11:46 AM
I’ve tried multiple times to set up app. No email. Decided to come read reviews-common theme- no email to complete app. Do you want to just look like you have an app with the signs at the restaurant but only a fake app set up? No, I don’t want to call since this seems to be a common occurrence. The reason to have the app is convenience and time saving. If I have to add another step to call or text - I’m guessing you really don’t want the business.
Non believer to believer's Review of WendysReviewed on 8/2/18 10:07 PM
To slow, won’t let me login using email.
Charlie XH's Review of WendysReviewed on 8/18/18 8:24 PM
This app is really a trash , so so difficult to use , I even could not check out the order .
Dogmomx4's Review of WendysReviewed on 8/18/18 1:17 AM
Loved this app and the online “coupons” (offers) but in this last week it has stopped working for me. I’ve deleted and reinstalled several times to no avail. It FINALLY opened for me today but gives me a “timed out” error when I try to log in with my email. It was great before recent changes, why mess with a good app?
Poly in's Review of WendysReviewed on 8/15/18 9:59 PM
Lacking behind all other fast food apps in every aspect. This has to be the worst app and marketing team. From the sign up process to checkout it’s all highly inconvenient.
Queen_E420's Review of WendysReviewed on 8/13/18 6:36 AM
So ridiculous!! I tried to log in through email, Facebook you name it!! And couldn’t!!! I don’t know what I’m doing wrong, I’m trying to get some dinner and this is what I get :(
SigmaSnake's Review of WendysReviewed on 8/13/18 5:06 PM
Couple works, which is arguably the most important feature, but I can’t order from anywhere because the “Pickup Method” button doesn’t work and prevents you from getting to the next step. McDonald’s app is continents ahead of this one. One step at a time I guess.
BigThelonious's Review of WendysReviewed on 8/12/18 4:58 AM
Huge improvement over the last time I was in here writing a review for this app. I’m very appreciative for Touch ID. *8/12/18 Update: It does seem that the majority of the customer service people at the Topsham, Maine location do not have any idea about mobile pay. I pull up to the drive thru window and show them my temporary code from my app for money I’ve already loaded into my app and they always have to go get a supervisor. There IS always a supervisor there who knows what to do and I do understand not a lot of people are paying that way but it would be nice if all the cashiers that work the window and the counter could be trained about the mobile pay with the app. After all, it is the future and will be much more prominent soon! Thanks!
Smaktcat's Review of WendysReviewed on 8/11/18 9:41 PM
If it were possible I would rate to zero stars I’ve had this app for a couple of months and yet to be able to use it properly. In the past I’ve had multiple issues with items not being available or having to use a credit card. Today’s problem is that I just can’t even login. When I first pulled up the app my password didn’t work but even that was saved in my keychain. So I had to go back to redo my password and now it’s telling me that you need update my security. I don’t know what the hell that means except that. It means that I will be going to a different restaurant across the street that having to deal with the hassle.
Coolmarkusruiz's Review of WendysReviewed on 8/1/18 4:20 AM
There not many deals but McDonald’s got better ratings and more deals...
Boomer1950's Review of WendysReviewed on 7/8/18 4:59 PM
If you don't have online ordering nearby, there isn't much of a reason to have this app. Unless you're completely unaware of what Wendy's sells, there's no reason for this app at all. McDonald's has done a much better job of rolling out its online ordering system.
mugshotmike's Review of WendysReviewed on 7/6/18 4:06 PM
Why not offer more special deals for things that are smaller, such as cookies, frosties, fries, or other value menu items? Look at the M c D o n a l d s app and see their deals. We like Wendy’s better but they have much better offers.
Jassimine's Review of WendysReviewed on 7/31/18 1:14 AM
I could not find a Wendy’s in Indianapolis that used mobile pay or where I could place the order from the app. I had to end up going to McDonalds because I could order ahead and use Apple Pay. This app is pointless
Johnnyboyz25's Review of WendysReviewed on 7/31/18 12:34 AM
Tried to create account kept saying password is not approved. Gave up... so did my business with Wendy’s. Portillos here I come!!!!
Cards1110's Review of WendysReviewed on 7/3/18 9:04 PM
Everyone is saying they can’t log into the app with their email but I tried making a new account with my email and it worked fine. You get deals and updates on food. Overall a great app.
SCNC1's Review of WendysReviewed on 7/3/18 6:42 PM
Just downloaded the app how often are offers updated?
BigThelonious's Review of WendysReviewed on 7/3/18 10:53 AM
Huge improvement over the last time I was in here writing a review for this app. I’m very appreciative for Touch ID
BetsySays2's Review of WendysReviewed on 7/25/18 6:51 PM
Makes zero sense to me to have to sign in for a fast food app. Good grief. Talk about user unfriendly.
Twirling fern's Review of WendysReviewed on 7/21/18 5:12 PM
1 why do I need to sign up to see offers? Burger King app is great. Download it and it shows you coupons. No fuss. 2. Ridiculous password requirements for a fast food app? Are you serious? 3. I sign up using email. Then sign in to my email and click the link in the email. It takes me to the app and then doesn’t work. I click it again. Still doesn’t work. What a ridiculous terrible design which makes no practice sense and then does not even work. Design of the app 0/10 Development of app 0/10 QA testing of app 0/10 App team management 0/10 Comparison to competitors app 0/10
Bubbagump210's Review of WendysReviewed on 7/21/18 11:43 PM
Used to work, but now when you go to choose a pickup option “cancel” is the only option. Just worked last week.
BG88210's Review of WendysReviewed on 7/20/18 5:29 PM
I can never login on the app! It will pop up with a box saying my password is incorrect and I will try again and it lock my account out but I can login online with no problems!
Valentine2016's Review of WendysReviewed on 7/20/18 3:06 AM
I downloaded the App, put info And everything worked great. Great prices too. Here’s the BUT, none of the locations near me offer mobile pay. I then checked the entire Los Angeles and found that only Burbank works. It didn’t work in any other location in LA which I find amusing. Maybe works more in other cities, so I deleted the App. I’m going with MacDonalds at least there’s work. Disappointed though I feel Wendy’s has a better quality product but the App is an issue.
Hayze0813's Review of WendysReviewed on 7/2/18 6:45 AM
What’s the point of this app if I can’t order through it or get any deals. Simple as that. I predict you will close hundreds of stores this year because of your lack of mobile presence.
zigby12's Review of WendysReviewed on 7/19/18 4:45 PM
I have to enter a credit card? No thanks. I have one loads in Apple wallet why can’t you use it? Until then the app is useless for iPhones. I can order at the window or register. Make the app use Apple Pay or accept Apple Pay at the stores.
Mimi Kari's Review of WendysReviewed on 7/18/18 1:48 AM
We really love the Wendy’s App!! It gives us really great deals!!
ncshaft's Review of WendysReviewed on 7/15/18 2:37 AM
I downloaded the app and have been waiting for a confirmation email. Decided to read some reviews and read plenty that include this same problem dating way, way back. Why hasn’t this issue been fixed? Expected more from the wittiest lady on twitter. Well, I stand corrected, email came, just took 20 minutes. Changing my stars.
jfaris89's Review of WendysReviewed on 7/14/18 2:41 AM
This app doesn’t work! I’ve tried multiple times and a pop comes saying invalid cntry. Please fix your app!
Dkwmejcnxndnend's Review of WendysReviewed on 7/14/18 1:20 AM
So you can create your combo meal.... but you can’t put it anywhere! There needs to be a cart. There’s no prices either. Waste of time. Hate you Wendy
Austin9812's Review of WendysReviewed on 7/11/18 7:23 PM
What is the point of this app except to bring frustration? I have rewards that I simply cannot use because it is so glitchy. The checkout page just loads forever, never allowing me to complete the process. When the checkout button does occasionally stop loading, it is unclickable. I’ve tried signing out then in again and even deleting and reinstalling. Pointless, frustrating app.
Cutiewbootie's Review of WendysReviewed on 7/11/18 4:44 PM
This app is not current, it keeps glitching and I can never get into my account easily. On top of that the app offers are but the same as the emails. Extremely confusing and antiquated.
NotFunny7777's Review of WendysReviewed on 7/11/18 3:56 PM
Just tried to create an account with email address and received nothing in my mailbox or spam mail. Get with the program if you want customers to sign up! I hate to say it, I’m not a McDonalds fan but at least they have a KILLER app that WORKS!
rls952's Review of WendysReviewed on 7/11/18 12:22 AM
Tried to set up account with email numerous times. Never got email sent to me which app requires to setup account??? Need better app developers
Duke in g b wi's Review of WendysReviewed on 7/11/18 12:03 AM
app works great for me it’s the best you have ever had hope it continues to be as good in the future
JohnMLong's Review of WendysReviewed on 7/10/18 8:58 PM
There is no way to complete the sign up process via email.
bebrooks91's Review of WendysReviewed on 6/9/18 11:17 PM
Saw a commercial for their delivery and downloaded the app. Once I open it, I get an error message. Can’t create an account through google, Facebook or email. Everything gives me an error.
No thank you 123's Review of WendysReviewed on 6/6/18 5:50 AM
Says the restaurant is closed, it’s not, I’m here by golly. Hard to accumulate points and use rewards if the app will let you place the order, get in the car and drive to restaurant, only to check in and getting a message that the restaurant is closed. IT’S NOT, I am here, they are shuffling cars through the drive thru.
shel6583's Review of WendysReviewed on 6/6/18 12:54 AM
This app is horrible. More than 90% of the time you can’t even log in, it takes so long that it times out. If on the off chance you’re actually able to get logged in, the app is so buggy that it’s just a pain to navigate.
mcdonalds app user's Review of WendysReviewed on 6/6/18 11:23 AM
Very difficult to navigate. Mobile ordering is unavailable, but when I attempted to use it in the restaurant, there was a hostile response from the employees. Really no point to it
Wowmantrav's Review of WendysReviewed on 6/30/18 5:10 AM
Unlike most other people that can't sign in, I havent had that problem. The app works as intended and, while being a bit clunky, gets me to my food just fine. Only problem is I sometimes don't want to use my credit card to buy my meal and instead want to use cash, for ease of my monthly bill. Most other apps allow me to "pay in store" or something like that, but to my displeasure, Wendy's does not. That stinks. I love the food here and would love the app even more if it allowed me to get reward points while not limiting my payment options to only using some card. Otherwise, solid app. Just needs a little more work.
IdleMercutio's Review of WendysReviewed on 6/3/18 2:57 AM
No restaurants in my area have the online ordering. I cannot see prices for any items. This app seems like a completely useless waste of space.
canellinebo's Review of WendysReviewed on 6/27/18 2:36 AM
Tried unsuccessfully 4 times to establish my Wendy’s account. I even emailed you as suggested; all to no avail. Followed the suggestion in the email, it didn’t work. Also encouraged my coworker to text you since she’s having the same issue. She refused due to her level of frustration trying to establish a new account. I’m finished also. So SAD!
Timmytimmywee's Review of WendysReviewed on 6/27/18 10:46 PM
I mean I guess it’s good for looking at the menu... that’s really all I can do. I can’t log in/sign up at all, I just keep getting timed out. I wish it worked right would be nice.
I game!!'s Review of WendysReviewed on 6/26/18 6:38 PM
What happened to the fifty cent frosty? It used to be all summer now only in spring?
Bullskie's Review of WendysReviewed on 6/26/18 12:28 AM
Can’t do an online order in my area. Deleting the app. Now they keep send me responses asking me to update my review. There are no stores in the San Antonio area that takes online orders. I stand by my 1 Star rating.
shekrock's Review of WendysReviewed on 6/23/18 5:31 AM
First of all, it only have few offers and each offers only can uses once. It never refill any new offers and the app become useless after I used all of the coupons.
Sjy洞庭湖's Review of WendysReviewed on 6/20/18 2:43 AM
tried all the offer in the app many times, don’t work at all.
Kai-leen's Review of WendysReviewed on 6/14/18 4:51 AM
Every time I tried to use the discount, the code never showed. All there was was ... instead of a number code. Horrible app.
pitman449's Review of WendysReviewed on 6/12/18 5:34 PM
Setting up an account seems pretty easy. First and last name. Email address, password and confirm pw. Zip code and okay the slider. But an error comes up saying login not formatted correctly. Any help with this?
denbak002's Review of WendysReviewed on 6/10/18 2:55 PM
Can’t even log in! Tried setting up an account using my email. Entered in my email address and password and then it says I need to first do something with my security settings. How do I even do that if I can’t even log in? I’m so confused and frustrated!
honestRareReview's Review of WendysReviewed on 5/8/18 2:30 AM
There is only one thing anyone wants from a fast food app. Can you receive coupons from it and save money? The simple answer: Yes. I’ve had Wendy’s app for just one day and saved more than 5 dollars with two “Buy one get one free” deals. If their app offers coupons to save even a little money, it’s good enough for me. WARNING: if you open a coupon on the app and it shows the coupon code, do not cancel out if the coupon until the employee sees it. If you cancel out of it, it doesn’t come back. I learned it the hard way.
HangryFrustrated's Review of WendysReviewed on 5/7/18 11:03 PM
App will not send you a confirmation email, even *after* reaching out to the number provided and having it manually pushed. I don’t get it, when seemingly everyone else’s app works fine. If I could rate 0*, I would. **After numerous emails telling me I have a response from the developer, I called in to get this issue handled. Julia on the support team was helpful and friendly, but has “no idea what the problem could be”. So, it’s the King or the Arches...and all I want is a baconator.**
Nomelif's Review of WendysReviewed on 5/4/18 4:20 AM
I’m not driving 15 miles just for an app order
saagi's Review of WendysReviewed on 5/31/18 4:10 PM
Was trying to place a mobile order and I couldn't add my custom order to the bag Latest update 5/31, trying the app again and I can't select how I want to pick up the order. This app needs to be torn down and start over. I suggest looking at McDonalds app and copying that. As a developer, I expect better. This is a shameful product.
kxrmyn's Review of WendysReviewed on 5/30/18 12:35 AM
I’ve tried sooo many times over weeks of having this app to just create an account!! and every time i get a “we cannot create an account for you at this time”. tried using my email AND signing up with google. tried on the app AND on the website. i met all the requirements needed to create an account so i’m not quite sure why i cant get it to work. app is useless if you can’t even create an account
RGPATX's Review of WendysReviewed on 5/3/18 6:34 PM
Doesn’t matter if the app is great if the stores don’t complete the order properly. Had my worst ever Wendy’s experience using this app. Took 30+min to get my order and it wasn’t even close to right! So bad in fact—-Now I don’t think I’ll go to Wendy’s again!!
hesitant panda's Review of WendysReviewed on 5/26/18 10:11 PM
I can’t give the app a proper rating because I can’t successfully create an account. I’ve tried a handful of times and each time when the app sends me an email confirmation And i click the link, I’m just redirected to a screen that tells me I’m all done but in he middle of the screen is an error message that reads “deviceid is required” and it won’t actually finish making the account. I can’t tell if this is a user error or a glitch on the app or something else, but it’s very disappointing. Has anyone else had this problem? Does anyone know of a way to fix this?
Jimmy Jonnie's Review of WendysReviewed on 5/24/18 1:37 AM
I’m sitting here with the hunger. Begging Wendy to grant me the privilege of using her App. She tells me it’s her, that it has nothing to do with me. That she needs to change not me. That I have done nothing wrong. But somehow it all seems like a lie. I must have done something wrong to deny me her fresh never frozen all beef patties. Maybe its that I refuse to give her all of my personal information. No Wendy I do NOT want to sign up conveniently through my Facebook or Google App. Oh you say I can sigh up using my email instead. Turns out that’s a big NOPE. I’ve tried multiple times to sign up using my email. Like many have said before Wendy’s asks you to verify your account using the verification link they will send to you email. The thing is the email never arrives and YES I have checked my spam folder multiple times. SHAME ON YOU WENDY!!! I had such high hopes for you. Guess I’m gonna go get me some 4th meal.
nijah👅💍's Review of WendysReviewed on 5/24/18 10:08 PM
This app doesn’t even let u sign up into Wendy it say u spelled your name wrong how u go tell me how to spell my name 🙄
donarb's Review of WendysReviewed on 5/22/18 3:42 AM
Whoever wrote this app does not own an iPhone. Can’t even search for a location, don’t know what to search for. City, state, zip code? Whatever I enter, it just says “searching”, then unknown search criteria.
Infiniteee's Review of WendysReviewed on 5/21/18 10:08 AM
Employees at the restaurants don’t know how to get your loaded balance off the card.,.. train your people! The restaurant I used emptied my account trying to figure it out... I called customer service no offer to make it right! Done with Wendy’s ! Terrible customer service!
Mark It Zer0's Review of WendysReviewed on 5/2/18 4:48 PM
Can't create an account STILL. SERIOUSLY FIRE YOUR IT STAFF.
Tomawez's Review of WendysReviewed on 5/19/18 6:49 PM
I tried to order combo but It does not work !
Dave240's Review of WendysReviewed on 5/19/18 3:13 AM
Tried this for the time. Placed a mobile order for my local Wendy’s. App said order accepted and to tap box when I got there Did that, message came up that my order was being filled, and to go thru the drive-thru. Did that, but at the window was told they had no record of my order. At least my bank account wasn’t charged. Also told me that they didn’t serve one of the salads that the app said they did. I am deleting the app.
JPH1984's Review of WendysReviewed on 5/18/18 8:57 PM
Can’t setup an account. Interface is very bad.
Paffles16's Review of WendysReviewed on 5/18/18 3:36 PM
I love Wendy’s, great food all the time. But the app is frustrating as HELL. Nothing works, can’t redeem offers, super glitchy, etc. cmon guys, I know y’all make enough to put more money into the website and the app.
cdeec4545's Review of WendysReviewed on 5/15/18 6:09 AM
The font size in the app is way too small. I have trouble reading text even after I put my glasses on. The App is worthless to see and use. Going to delete it.
EggMyHouse's Review of WendysReviewed on 5/15/18 12:30 AM
This is the slowest app I’ve attempted to use in a while.
Le FB es gay's Review of WendysReviewed on 5/15/18 10:51 PM
Best mobile app out for fast food places, always have good deals for bogo items and other options
Otero5120's Review of WendysReviewed on 5/12/18 10:14 PM
This application needs a lot of work I’ve use the application to check out several times and it’s just terrible it makes Getting my order actually slower when I get through my local Wendy’s
pancakeoliver's Review of WendysReviewed on 5/10/18 11:02 PM
App was fine until the offers went away. All your competitors have offers. Time to uninstall.
Narciso8's Review of WendysReviewed on 5/1/18 5:41 AM
Doesn’t update with new deals. McDonald’s app does >
NikMont's Review of WendysReviewed on 4/30/19 11:12 PM
Despite the negative reviews I decided to download this. Now the stupid app won’t even let me set up an account. Don’t bother with this it’s a complete waste of time to try!
sjones1028's Review of WendysReviewed on 4/30/19 11:12 PM
I can’t use the coupons anymore on the app. It use to work. Now suddenly it won’t. Also there’s no option to say I don’t want ice in my pop. McDonald’s and Burger King and Taco Bell app are way better and they actually WORK
App77's Review of WendysReviewed on 4/30/19 11:12 PM
Placed an order, the location had no idea I ordered no record of it and knew nothing about the app. Also what I ordered on the app (yes after putting in my location) isn’t what’s actually avail at the restaurant
hosuer's Review of WendysReviewed on 4/30/19 11:12 PM
Don’t bother to get the app it’s a scam to get you email and receive unsolicited offers !
Msoto15's Review of WendysReviewed on 4/30/19 11:12 PM
I love any app that allows me to order food and pick it up. Almost any restaurant I go to that has an app I use the app. I’m very disappointed at Wendy’s app. Every time I finish my order and pick it up. It stays in queue on my phone so when I go to order again I HAVE to finish checking up from my last order and then cancel the order so I can start a new order. Not sure if this is the app or the restaurant as every single time I order, it’s a hassle to find it and I have gotten my food wrong.
CarlSaiyed's Review of WendysReviewed on 4/30/19 11:12 PM
Have to create an account only to find out restaurants near me don’t have mobile ordering. Password limited to 20 characters. Too many prompts about turning GPS on. Confirm account link opened from Safari to the Wendy’s app and stayed on the confirm screen.
Nuchia's Review of WendysReviewed on 4/30/19 11:12 PM
Wendy’s is very deceitful.i ordered for the first time.there biggie bag.the hamburger looked more like a slider.fit for a child.not an adult.. Every item in the biggie bag Small size. You pay $5 .you will get a $5 meal But on the bright side.the food was good I have to be honest.just very small.
Tampa trigger man's Review of WendysReviewed on 4/3/18 8:29 PM
Have tried multiple times to open account via email. Never received email to finish opening account.
Chronogos's Review of WendysReviewed on 4/27/18 1:40 AM
Why does this app exist? There are no locations in SLC offering mobile ordering. Wendy's, you should have waited until this app served a purpose before releasing.
Ginn ggg's Review of WendysReviewed on 4/26/18 7:16 PM
Wendy's has great food. Sadly, they do not have great judgment when it comes to app developers lol. Having the same problem as everyone else on here. Cannot login using Facebook. I'm not calling anyone and I'm not digging through emails. I should be able to login with a maximum of a couple of taps. The restaurants I've visited lately out on Long Island have been pretty empty compared to McDonalds - and I've seen a LOT of people of different ages using the app and its coupons, which may explain the disparity despite fact that your food is a lot better. At this point it may be worth it to pay for someone reputable to make a new app. And website, btw. The mobile browser experience left much to be desired, which is why I even tried the app. Normally I avoid downloading apps like the plague. Some of these reviews are old enough that any problems should have been long gone by now. Any developer worth their salt will have a layman test out all of the functions of their app/program on each operating system before even THINKING about launching. Clearly this critical step was neglected here, as everyone has had the same negative experiences. Sorry, Wendy's. This isn't a critique of you, per se. Your food is really good. But ignoring the negative app reviews and, I'm assuming, the rate of immediate uninstalls isn't wise these days. Please fix it! I like you! I want you to stay open!
Mitasdf's Review of WendysReviewed on 4/24/19 9:52 PM
The prices shown on the app do not match the prices in your cart. For example, the $5 biggie bag is $5.50 in your cart. I’ve also noticed that the $2 off offers only give you about a $1.20 discount. Kudos to the app developers, though. The app always works well and is easy to navigate.
Detritus22's Review of WendysReviewed on 4/24/19 9:52 PM
The offers in the app used to be much better. Now not so much. Without them Wendy’s is one of the more expensive fast food places and the $4 or $5 deal is fine but it really is not what I want every time I go. Don’t get me wrong I love that they have the deals but it was nice to have the app and get different things on occasion.
postmasters butlers's Review of WendysReviewed on 4/24/19 9:52 PM
I really like my Wendy's and I love the app it works for me most of the time. And my home town Wendy's are caring people will help any way they can 😃😃😃😃
Hm fm f h's Review of WendysReviewed on 4/24/19 9:52 PM
The are errors in the menu options in particular the Harvest salad to opt out is cheese my salads are always WRONG and I have to wait for them to remake.
Venomousrage's Review of WendysReviewed on 4/24/19 9:52 PM
What the point of this worthless app when it won’t do mobile orders or process coupons without doing an online order. Every time I go to pay it doesn’t highlight the pay now button nor does it give me a total for the meal. Before you didn’t have to do an online order for the coupons to work. Now you do and it DOES NOT WORK. I will go to any other fast food place outside of Wendy’s until they can quit telling people to dial that phone number, get up and actually fix the app. I like their food but this is a killer for me to keep going there.
no nickname trick's Review of WendysReviewed on 4/24/19 9:52 PM
I agree don’t bother I ordered got to store no order but they charged my card for my nonexistent meal.
walt 12345's Review of WendysReviewed on 4/24/19 9:52 PM
I have eaten at Wendy’s one a week for a year and one half. I have always found the food delicious ( for fast food store ) and reasonably priced. The service is about average....but not great.. Walter Lowe
Josiejames1019's Review of WendysReviewed on 4/24/19 9:52 PM
I custom ordered 3 burgers, no big changes. Got all 3 with no buns. Don’t know if it was human error or app error but I know I didn’t delete the buns. I love the food at Wendy’s but the app is a little complicated to use. Also it did not save me any time; it’s like they didn’t start making my order until I drove up.
GBP wiskey's Review of WendysReviewed on 4/24/19 9:52 PM
Your app won’t respond to my login password so I gave up my email and then Never received new password setup in my email. So I restarted logging back in and seen that little screen that stated “call this number if you don’t get email from us and here is number to call”...grrr!!!! So I deleted your app instead , why the obstacles???
alexcsptbr's Review of WendysReviewed on 4/24/19 9:52 PM
I made my order and after 20 minutes when I arrived on wendy my order had not yet begun to be done. Terrible work i lost 1 hour of my time.
密面根用戶's Review of WendysReviewed on 4/2/18 4:13 PM
I have wasted enough time and going to Burger King instead.
DanMcDermott's Review of WendysReviewed on 4/2/18 4:08 PM
No confirmation email. Called the number you provide for support. Largely clueless rep confirmed my email as pending. Sent confirmation request again. Still waiting. Said she doesn’t understand how “all the tech stuff with the emails works.” Said, “we’ll have to wait for the email.” Also said could be “five or ten minutes.” What are you using? A daily Kron job? I’ll be waiting at McDonald’s.
LizG's Review of WendysReviewed on 4/2/18 3:17 PM
Having fun with the app and love the new offers. App is much better now.
KouklaP's Review of WendysReviewed on 4/16/19 8:49 PM
Can’t. I have tried several cards, all 100% valid, all completely accurate, service error EVERY single time I go to add the card to the app.
Flyboy Instructor's Review of WendysReviewed on 4/16/19 8:49 PM
I had to make up a word to describe this app. It has the slickness of coarse sandpaper, then turns into shattered glass for carpeting. Dave would be rolling in his grave..
kynott's Review of WendysReviewed on 4/16/19 8:49 PM
Only complaint would be that you don’t have an option to change unsweetened tea to sweet tea in the iced tea selection or a separate sweet tea option available in beverages on the app.
Sweets Hearts's Review of WendysReviewed on 4/16/19 8:49 PM
They didn't honor the coupon in the drive through...which was the only reason why I stopped. Then after I got out of my car and walked in the girl behind the counter rolled her eyes at me when I asked if I could get the coupon off. Which didn't happen so now I lost the coupon as well... soo whats the point of having the app?
kevcg's Review of WendysReviewed on 4/16/19 8:49 PM
Terrible app the order and add offers always never works have to pay double then what I expect I’ve reached out to no avail for help whatsoever this app will be a waist of my time if you don’t fix it and have new deals asap.
ekrub's Review of WendysReviewed on 4/16/19 8:49 PM
I used the app for the first time to place a drive through order today. Ordering was easy enough. Lack of support for Apple Pay is disappointing (less convenient, less secure). Pulled up to drive through as instructed and was told I had to come inside. Took longer than simply using drive through. I don't plan to use the app again. Will try to delete my credit card info and will delete the app.
ChuckRomeoJr's Review of WendysReviewed on 4/11/19 4:23 PM
I am an avid Wendy’s patron. I love the ease and convenance the mobile app provides. The promotions are appreciated but not as competitive as some other chains have in their app. What I find is the app gives me the ability to order exactly what I want and how I want it without having to explain or repeat it over a drive thru intercom system. Now is there a chance that a human could still make a mistake and not put the fries in the bag or grab the wrong drink? Of course. But less people handling my credit card the better I say!!! Keep up the awesome work!
Arconius's Review of WendysReviewed on 4/11/19 4:23 PM
There seems to be some problem with the payment system Wendy’s is using. I’ve tried several times to add a credit card for payments both here and on their website, and I keep getting a “service error” message and any charges get reversed immediately. Ultimately I resorted to adding a gift card as a workaround, but this payment issue is limiting the app’s usefulness to me. Hopefully this can be fixed soon.
Chewdoggie9's Review of WendysReviewed on 4/11/19 4:23 PM
I don’t know how but when you go to customize your sandwich, condiments and toppings are missing. I usually eat a double cheeseburger, with mustard, ketchup, mayo and tomato. But I cannot build this sandwich in the app. How stupid is that? “Dave” would be rolling over in his grave.
sbryan2_99's Review of WendysReviewed on 4/11/19 4:23 PM
I thought getting this app would be easier on me but I was dead wrong. I did the filter to see which Wendy’s does mobile ordering and ordered my food and paid for it. When I went to the Wendy’s the women there said they don’t have an app and only do Door Dash. So I proceeded to show her and she said that since they don’t have an app there is nothing they can do for me but place the order for me to pay for again. I’m already on a fixed income and to pay for the same order twice, that just got me more upset. This isn’t worth the hassle and rude comments from the workers.
Whatisuplolol's Review of WendysReviewed on 4/11/19 4:23 PM
Mobile ordering only worked for me once. Since then, I have had trouble checking in at my local wendys every single time. I enjoy eating Wendy's food, but their app is trash and not worth using until they fix something as basic as mobile ordering.
bduboh516's Review of WendysReviewed on 4/11/19 4:23 PM
It’s a little convenient for ordering, but it doesn’t speed anything else up. Most other restaurants allow you to walk in and bypass the line to pick up your order. Some even have the orders staged so you can just walk in and grab it. This saved me zero time and I had to wait in line anyway. Also, the largest frosty I could order on the app the small. So instead of getting four large Frosty’s we got four small Frosty’s. Not the greatest revenue generation strategy. They just seem to be behind the times and the competition with their processes. The apps not horrible itself.
Meli?10's Review of WendysReviewed on 4/11/19 4:23 PM
So I downloaded the app and kept telling me to use capitol Lower case and a symbolfor password I did I was not even able to sign up at all! So disappointed.
12332211233445's Review of WendysReviewed on 4/11/19 4:23 PM
This app has saved me quite a bit of money, but I've noticed recently that the discounts are becoming less and less generous. I've been a long time customer of Wendy's, but because it's becoming more expensive, I doubt I'll go there as often. This app would be great if it gave you credit for being a long time customer, but anyone can install the app and save a buck here and there. Maybe take advice from the chick-fil-a app, which gives you points for buying their food which you can use for a discount later. Overall, I like saving $2 here and there, but I loved the days when I could get a burger, fries, and a drink, for $5 ish. Now I'm spending $9 ish per meal. It all adds up.
billjohn's Review of WendysReviewed on 4/11/19 4:23 PM
Placed my order, went to pick up, restaurant says they don’t have my order. Confirmed with location I was in the right place, but they stated they didn’t do mobile orders. Asked for help with a refund (not cash) and they were unwilling to help. Confirmed my credit card was charged, yet got nothing for it. Don’t use this app, they stole from me.
Mslisamrice's Review of WendysReviewed on 4/11/19 4:23 PM
Tried to create an account- after several tries and needing to give my name, phone number, birthday, email, and create a password (it’s Wendy’s for crying out loud!), I gave up. Not worth the hassle.
Cjdcor722412's Review of WendysReviewed on 4/11/19 4:23 PM
A straight forward deal, with a large enough variety for most folks. Thank You Wendy’s
ogzglr's Review of WendysReviewed on 4/11/19 4:23 PM
When you want to check in to complete your order you will get ERROR message. The app is also asking your OrderID# to complete your order but where is it? No success. You try and try but same things happening all the the. You better don’t download it or uninstall it right away.
Cynthesis21's Review of WendysReviewed on 4/11/19 4:23 PM
Wendy’s thinks people are actually stupid enough to put their credit card information into their app? It’s 2019, wake up Wendy’s. Not having the option for Apple Pay or cash on pickup shows just how mismanaged and uneducated the execs are at Wendy’s. I can’t believe I have actually eaten food from Wendy’s before. I’m glad I survived at least. Slimey company.
facepoundr's Review of WendysReviewed on 4/11/19 4:23 PM
I’ve used many other mobile ordering apps. The premise is simple, order on your phone, pay online, get your food. How Wendy’s could bungle the simple premise up is simply mind boggling. I ordered through the app with the promise of $2 off my combo order. Choose my store, paid online and then drove to the store. Get through the drive thru and they don’t accept mobile orders. Go inside, show them my phone, nope. No mobile orders. Have to call support. They assure me that they will not charge my card. However, this means no coupon. And oh, you just wasted 20 minutes of your life trying for them to take something that the mobile app said would work. Doesn’t work, simply put. Still didn’t get $2 off my order either. Wasn’t even offered it.
CarnivoreGirl's Review of WendysReviewed on 4/11/19 4:23 PM
Hi, I love Wendys! I am a carnivore, I only eat meat, nothing else, and love that when I go to Wendy’s, I can order 4 large single patties in one container. But there is a problem, my husband hates having to order and pick food up for me because he thinks this is weird and has to offer explanation to the person take the order. I was hopping this app would save us the hassle/anxiety of order 4 large single patties, but there is no way to either add a patty the the triple or just straight up order nothing but 4 large single patties. We’ve switched over to Whataburger’s app because of this. I was really disappointed with this app and wanted to let you know that there are lots of low carb, or zero carb people looking for easy ways to order meat due to health reasons—we hate carbs. Please give us a way to order beef patties or grilled chicken. I know some of us carnivores like to also add cheese or bacon to our patties so make it happen and I’d be able eat there all time! Thank you!
mikegrad's Review of WendysReviewed on 4/11/19 4:23 PM
Not sure if it’s the app or training. But my very first order I clicked sign in when I arrived. After waiting a few minutes I asked about the status and they didn’t have my order. I spent 5 minutes in chat from the app. They finally had my order at the restaurant. Just not very efficient. Other fast food restaurants apps do it much better.
julesagogo's Review of WendysReviewed on 4/11/19 4:23 PM
It seems like a great app but I won’t use it because it doesn’t offer Apple Pay. Why would I enter my credit card in one more location and it’s not even necessary? Also cannot order value size drinks nor all of the drinks that are available at a restaurant (Sprite Zero at a restaurant that has a freestyle machine)
Cajunjennie's Review of WendysReviewed on 4/11/19 4:23 PM
You can't even order breakfast on here!
Zyxwo's Review of WendysReviewed on 4/11/19 4:23 PM
Enjoyed and appreciated our hostess at the Carl T Jones Wendy’s in a Huntsville. Al. This senior is a plus! Next, I find it impossible to enter myOwn password To your app. What a mess . Impossible to Access with your? Ridiculous password. Suggest you simplify? this area? Thank u for your time?
Bill 2013's Review of WendysReviewed on 4/11/19 4:23 PM
I would prefer to be able to view the menu and offers without having to start a mobile order. The old way was much better and should have been left alone. Also went to add offer to an order and the offer disappeared without giving me a code. Not too big of a deal, but that was just a waste of time...plus I look like an idiot because there is no code to give them!
jlovey13's Review of WendysReviewed on 4/11/19 4:23 PM
Terribly long onboarding process. After flipping back and forth and writing my info a few times, the app didn’t even work. Stuck in checkout screen after putting all my credit card info in. Won’t be eating here when I can avoid it, McDonald’s app works flawlessly and has deals that actually work. Here the free offer didn’t even go through and I had to choose a $2 off order that didn’t work.
enwskullz's Review of WendysReviewed on 4/11/19 4:23 PM
Would be a lot better with Apple Pay support! Otherwise app works great so far. Would like to see more improvements as time goes on
AmberSchindewolf's Review of WendysReviewed on 4/11/19 4:23 PM
The app won’t accept any of my credit card.
Bluesteel124's Review of WendysReviewed on 4/11/19 4:23 PM
Surprised to see that PayPal was not an option. I didn’t want to give my CC info so I canceled the order and went to Chickfila.
Poopoopantswithpeemixedin's Review of WendysReviewed on 4/11/19 4:23 PM
I just looked like an idiot in line because this app would not work.
Tina93!'s Review of WendysReviewed on 4/11/19 4:23 PM
Used this app for the first time and I will NEVER use it again!!!!! There was only one Wendy’s in my area that does the mobile orders so it’s not like I could send it to the wrong one. The store not only couldn’t find my order but proceeded to tell me how I probably sent it to a different store. They were very rude to me, I got charged for it AND it was the wrong order and just said forget it because I couldn’t imagine going back in there to get the right order. I’m so worried about eating this food now, all because of something that wasn’t even my fault. I definitely don’t plan on going back to Wendy’s. I’ll just stick with Chick-fil-A since they know how to act towards customers.
Foss42's Review of WendysReviewed on 4/11/19 4:23 PM
The interface was excellent. Order entry and editing worked great. $100 limit made it useless for our family. The payment processing system was TOTALLY USELESS!!!!! I tried three times to pay by credit card. Each time I was told my card wasn’t Accepted. Would not accept any credit cards from three different people. Ended up driving to store and placing the order manually. The next day I saw that my card was billed 4 times from Wendys. The 4th charge was the one at the store. I have filed dispute notices for the first three charges. If could have rated negative stars it would be more accurate!!!! Hoping for an update.
GuessItsBackToMcDonalds's Review of WendysReviewed on 4/11/19 4:23 PM
I’ve literally lost money to this app both times I used it. The first time I used it was December 2018. The location claimed they never got the order, though my credit card certainly was charged. Then I go tonight after waiting a few months from attempting the mobile order. This was a different location. Same story, they don’t have my order. Then they claim they do and come out with the wrong order. I only received about half of the items I paid for. Please don’t use this app; it costs more time and more money than you’d spend by simply going to the location yourself.
aannoonn101's Review of WendysReviewed on 4/11/19 4:23 PM
For anyone who is wondering ... this app doesn’t allow you to pay with Apple Pay .. If Chic-Fil-A has the ability to do that , i expect that from at least WENDYS .. it’s 2019 that is humiliating.
Dimple Jayne's Review of WendysReviewed on 4/11/19 4:23 PM
My husband and I recently started going to Wendy’s and we are very much enjoying the food, staff and music!! The coupons are the best!!
walker1213's Review of WendysReviewed on 4/11/19 4:23 PM
You contact them about missing items and them expect you to wait for even more waste of your time just go in in person and check ur order in full..bad ap0
SteveMcD81's Review of WendysReviewed on 4/11/19 4:23 PM
Updated the app on 3/14 right before I placed an order. After the update I get an error message in the shopping bag section and the place order button doesn’t work at all.
SupperConductor's Review of WendysReviewed on 4/11/19 4:23 PM
Coupons don’t work. Placed order but couldn’t check-in. Had to reorder at counter. Now have contact CC to make sure charges are reversed. I love Wendy’s but this app will hurt the brand.
Genetix PNW's Review of WendysReviewed on 4/11/19 4:23 PM
Could not check out while offers were in cart so anything free or discounted offered through the app had to be removed before checking out. Placed my order and went to pick up my order and they said sorry they don’t do mobile app orders.....complete waste of time. The app and Wendy’s website had an icon indicating in fact this location did mobile app orders.
WdwPixarPal's Review of WendysReviewed on 4/11/19 4:23 PM
won’t accept any credit card i try to put in.
NerdRedd's Review of WendysReviewed on 4/11/19 4:23 PM
I know some people can be short on money which is why I'm warning you not to do a mobile order because I went to the restaurant after paying on the app and they could not pull up my order. I had to pay again at the restaurant and wait for the order to cancel on its own the next day to get my money back on my card. This could be a huge inconvenience for those who have a tight budget. Wendy's needs to train their staff on the mobile ordering process. Other than that, the offers on the app work every time.
Seabass E.'s Review of WendysReviewed on 4/11/19 4:23 PM
As the title says, you place your order, then it prompts you to check in at a Wendy’s near you. Once you arrive at the said Wendy’s, you press “Check In”, and an “Error Message” pops up. So you think to yourself, “Well maybe if I go inside and tell them I have a mobile order, they will have it!” The answer is no. You have a balance of -something on your bank account that sits there for 3 days and no food at all. Also Wendy’s I went to didn’t even give me anything to say sorry. Trash restaurant and app. Garbage.
IvanEM's Review of WendysReviewed on 4/11/19 4:23 PM
Almost half the time I want to order from the app it will give me an error code at the checkout screen, only way to fix it is to uninstall and install again. Today the employees at the 8540 NW 58th St in Miami didn’t know how to process mobile orders, I left the restaurant without food and -$11 in my account. How hard and complicated can it be to use and process orders from an app?
smm010108's Review of WendysReviewed on 4/11/19 4:23 PM
Placed my order and paid for it in the app. The restaurant couldn’t find my order and insisted I scan my card again as my payment never went through on the app. Surprise surprise, I was charged twice for the order and never heard back from customer service when I sent in a complaint.
Broaswratt345's Review of WendysReviewed on 4/11/19 4:23 PM
Horrible. I downloaded app. I hit “Download Order” multiple times to obtain and use coupon. Nothing worked.
CamelRodeo's Review of WendysReviewed on 4/11/19 4:23 PM
No Apple Pay support
ItCounts's Review of WendysReviewed on 4/11/19 4:23 PM
I have tried to order food 3 times now with this app. Every time I add what I want to my bag, enter my payment information, and the app will either crash, give me an error code, or I am unable to press the “place order” button.
Shippis's Review of WendysReviewed on 4/11/19 4:23 PM
This app brought me out of my great depression. Id go to school sad all day long, but one day that changed. I got a notification from my Wendy’s app saying, “$2 off Baconator once a week.” This powerful statement gave me a new take on life. It isn’t about the 9-5 work days. It’s about the days (that are once a week) you get a discount on a Wendy’s Baconator. Dashing to my car after school to get a taste of that delicious, mesmerizing, and mouth watering Bacon burger, made me the man I am today. I went from nothing to having a meaning to keep moving forward week to week. Thank you Wendy’s, you’re an inspiration to us all. -samuel (favorite customer)
Rplukasz's Review of WendysReviewed on 4/11/19 4:23 PM
First of all - they’re not up front about the fact that you can’t order ahead. This app is basically just an order taking app that can only be used in store. You’re not saving any wait time if that’s what you expected. Second - free offers don’t work in the cart. I added a free offer that said it was available with any purchase and got the invalid error message until I removed it from the cart. Last - when you arrive at the restaurant, you have to check-in so they begin preparing your meal. Guess what happens when you do that? Either an error message or a very short spinning circle that doesn’t actually check you in. After all that, I had to stand in line to place my order anyway. Thanks Wendy’s.
mrlodomik's Review of WendysReviewed on 4/11/19 4:23 PM
Decided to check the app out and see what it has to offer. Pretty much nothing and half the Wendy’s don’t even have online ordering. The “deals” are pretty much worthless as they offer very little in savings. This has to be one of the worst fast food apps out there. Expected better from Wendy’s. Even McDonalds has better offers. But I’m sure I’ll get one of those cookie cutter responses that say “were disappointed you had a bad experience with our app. Call us so we can assist you further.”🖕
tayngun's Review of WendysReviewed on 4/11/19 4:23 PM
This app has too many glitches! It does not pull up all locations even when you’re outside of the location. It is a huge inconvenience to have. Would not recommend using.
vjcast's Review of WendysReviewed on 4/11/19 4:23 PM
Of the dozen times I’ve tried to place an order through this app it has worked 1 time. Literally. 1 time out of 12 attempts. With a promo, without a promo - it doesn’t matter. I go to my bag to checkout and get an error message every single time. Please fix this! I really want it to work properly so I don’t have to deal with rude people when I order for my large family.
El Commander 79's Review of WendysReviewed on 4/11/19 4:23 PM
I tried this app and found it to be intuitive and easy to use. I quickly and easily placed my order. However, I was promoted to enter my credit card info. I wasn't comfortable doing this, so I ended up running inside. I hope the developers and engineers add Apple Pay support.
emoji13🤓😒😢's Review of WendysReviewed on 4/11/19 4:23 PM
I too downloaded this app only to find out that the Wendy’s by my doesn’t do mobile ordering. The closest one to me that does is a good 100 miles away. I refuse to drive that distance just to go to Wendy’s. I wish that Wendy’s would offer gluten free buns for those of us who are celiacs. There is a fast food chain here in UT that does, so I know that it can be done. I’m only keeping the Wendy’s app for the menu and nutrition values, otherwise it’s garbage.
AKTranz's Review of WendysReviewed on 4/1/18 5:34 PM
There doesn’t seem to be an easy way to add a drink or customize how many sauces you want with your order. The app is unintuitive, and the offers are buggy. I tried to use an offer with my order, and the app kept giving me an error message that the offer couldn’t be used in that way, even though I followed the fine print exactly. Apple Pay would be much appreciated if added.
Azura-J's Review of WendysReviewed on 3/8/18 8:51 PM
A total waste of my time. Keeps telling me it’s linked to the national database no matter how many times I choose an actual location. All I wanted was to get nutrition information (fat grams and sodium content). Couldn’t locate on the website or the app. I would think that information WOULD be in the national database but I wasn’t permitted to search. I’m deleting the app now.
uninpressed consumer's Review of WendysReviewed on 3/7/18 1:15 AM
I downloaded the app with high hopes of what it may possess but the session times out while loading as I try to sign up. Definitely some bugs here
Illiterate.'s Review of WendysReviewed on 3/6/18 8:26 PM
Where is the closest Wendy’s in Cary, NC 27513 that has Mobil ordering? Within 300 miles?
Markevia's Review of WendysReviewed on 3/6/18 7:05 AM
This app needs so much work. Main problem is its not even letting you see the menu and order from your actual Wendy's thats near you. Its showing a international menu and keeps changing itself back an all. Then its limiting the amount of things you can order. Im just wondering do developers use there own app sometimes to see whats going on. AND not wait on more than one person to write a Bad review about the same reoccurring problem 😡
OU42Football's Review of WendysReviewed on 3/6/18 3:56 AM
The best thing you can say about this app, is that it does download... Otherwise, it’s useless. When trying multiple times, to register on the app, time, after time, after time, the app tells me my email address is not formatted correctly. Strange... I’ve used my email address for years, with absolutely no... problems... at all! After reaching out to Wendy’s for help, it still doesn’t work... And it seems as if Wendy’s just doesn’t care. I guess you can’t have it all... World’s “best” QSR burger... World’s “worst” app.
kwadublin's Review of WendysReviewed on 3/6/18 2:33 PM
I don’t leave critiques often but with this app I have to say I’m disappointed that the interface has several frustrating elements that make setting up a profile and favorites too time consuming. There are parts where you can’t tell if your favorites are saved. Some other activities as well. Much like the interactive order boards in the local stores (I’m here in Dublin by your HQ) there are several confusing navigation elements that make using them too complicated. I’d be happy to show someone if I had the opportunity.
OUAT25's Review of WendysReviewed on 3/5/18 7:34 PM
The app does not let me choose my location. I type in my zip code and it tells me “sorry no results try adjusting your search criteria.” Is there a way I could fix this problem.
PinkNekoFire's Review of WendysReviewed on 3/5/18 10:30 PM
Just recently started being accepted here. Able to do your entire order and pay on your phone is great! Plus working towards free food rewards? Worth it!
gregger77's Review of WendysReviewed on 3/5/18 10:09 PM
This app is coming along slowly but surely but is still way behind McD. I appreciate that offers are finally on the app but now the store personnel need to come up to speed on what they are and how to redeem them. When I present the offer code as instructed, the store staff look like deer in the headlights. That includes both the assistant manager AND the general manager of my suburban Chicago Wendy's.
Imation2017's Review of WendysReviewed on 3/31/18 1:00 AM
I use app at the store today for Double Combo for $5.00. They end up charging me $5.50 before tax. I went to another Wendy’s store in area to get 4 for $4.00 deal. They charge me 4 for $6.00. I call 1-888-624-8140 and complain that these store overcharging customer. They say we have no control over Franchise pricing. What is point of this app that show us deal and then swindle customer with higher prices. This is false advertisement from this app. They don’t even deserve a star. Customer Service tell me Franchise have more power then Corporate Pricing. Really what point of Wendy’s Moto.
Litboi5's Review of WendysReviewed on 3/31/18 10:13 PM
I wrote this because Wendy’s shouldn’t be getting these kind of reviews. They deserve better. The only thing better than their food is their media team. Go Wendys!!!
Dkdkdkdkshegiwnsh's Review of WendysReviewed on 3/29/18 7:40 PM
For some reason you can’t customize a burger if you’re getting a combo. If you want a plain or custom burger you have to order separately (and pay more!). Not worth
jrziggy's Review of WendysReviewed on 3/29/18 12:08 PM
Keep attempting to create an account using email because I want NOTHING to do with Facebook but each time it accepts my information and directs me to "confirm" my email by logging into my email account and opening the email and following the links. Problem is, the email NEVER comes! I keep checking it, I keep checking the spam and NOTHING. So I figure maybe I made a mistake and miss-typed the email so I try again. Still nothing. Then I thought that maybe their system is down so I'll try again later. Three days later I reenter all of the information and still nothing. Tried again this morning (a full week later) on my tablet instead of my phone and NOTHING. Seriously, you don't even have a link that says "resend confirmation email" which basically EVERY OTHER app that requires this has. Obviously, you have some work to do. When I try just hitting that I already have an account and entering my information it tells me that I haven't confirmed my email yet. Well I'm happy to. SEND ME THE STUPID EMAIL!
Candy maker dude's Review of WendysReviewed on 3/28/18 9:45 PM
Worst app ever. Worthless. Take a look at the McDonald’s app! Works every time. And the employees know how to handle a purchase
Wendy1961's Review of WendysReviewed on 3/28/18 7:11 AM
Downloaded app and does not work.
All the names are gone's Review of WendysReviewed on 3/27/18 5:35 PM
This app is trash! Downloaded it and the app crashed when I tried to open it. Tried again same thing. Deleted app downloaded it again nothing just open and kicks you out before you even see a log in Paige.
JAY998's Review of WendysReviewed on 3/27/18 5:31 PM
So when I downloaded this app, I saw a lot of negative reviews and thought to myself how bad can it be? .... the app actually can’t open.... it just goes to a black screen for a second and then crashes. Super let down. I’m outside of a Wendy’s right now and just wanted some deals.
jmmdawg's Review of WendysReviewed on 3/27/18 1:14 PM
The crashing issue was resolved a few days ago sorry I gave it a bad review but I just wanted to know why it did so since it’s fixed now there is no reason to contact you
I've ran out of nicknames's Review of WendysReviewed on 3/27/18 1:06 PM
I did experience some crashing after the recent update, 3/24/2018. However, the app began to work on 3/25/2018 and so far is working now. I very excited since I really like Wendy’s food!
tiggawut's Review of WendysReviewed on 3/27/18 12:33 AM
I downloaded the app but every time I try to open it, I get a black screen then my home screen...
Gr8day4hockey's Review of WendysReviewed on 3/27/18 12:30 PM
Every time I try to open this non working app the Wendy’s screen appears like it going to open then it just blacks out, I won a five dollar credit from Coke which I lost because of this non working app. Zero stars very frustrating
talaub's Review of WendysReviewed on 3/26/18 5:04 PM
Latest version 5.6.2 will not open on my updated iPhone 6s. Previous versions that worked were useless. Wendy’s can’t seem to get their franchisees onboard with mobil ordering / pay...or they just don’t care! Your loss Wendy’s.
Cory Johnson217's Review of WendysReviewed on 3/26/18 5:01 PM
Tried to order on this app sometimes it won’t allow you to change the basics I don’t want mayo and Petty’s but I’m getting it because the app isn’t working properly please fix
MsChelle's Review of WendysReviewed on 3/26/18 11:10 PM
Worst app on the planet. Cannot log in because it wants me to update my security preferences...but I can’t update anything since it won’t let me access my account. I can’t access anything in any way on the website or the app. I did a password reset but that didn’t help either. Utterly useless and unbelievable. Just spent 10 minutes I hold trying to talk to someone. Why am I bothering? I know, right?! I even tried logging in with google instead it didn’t like that either. Ridiculous! They keep sending deals to my email I can’t only use by having the app which doesn’t work.
DebbiePasadena's Review of WendysReviewed on 3/25/18 9:32 PM
Have tried on iPhone and 2 computers, but was unable to set up an account after downloading the app. Each method gave me an error message.
Candy maker dude's Review of WendysReviewed on 3/25/18 8:28 PM
Worst app ever. Worthless
micmattie's Review of WendysReviewed on 3/25/18 7:59 PM
Download several times crashes on iPhone SE 11.2 version
MNZeba's Review of WendysReviewed on 3/25/18 6:15 PM
The app crashes when I try to open it. My iPhone6s is fully updated.
Tom Gackle's Review of WendysReviewed on 3/25/18 4:35 PM
Lured by the lie that I would receive a free Dave’s Single just for downloading the app, I downloaded the app and did what I needed to do to claim the free single but the store did not honor it and, in fact, overcharged me. Not only that but their food and service have really gone downhill. The app just made things worse...McDonald’s app is light years superior. Frankly, Wendy’s app is just wasted space on the phone.
Roi Des Rois's Review of WendysReviewed on 3/25/18 2:40 PM
Signed up and used a brand new email. Within a few days of signing up my inbox is flooded with spam.
summrsun16's Review of WendysReviewed on 3/24/18 4:48 PM
If I even try to open the app, it immediately crashes. I can’t even get to a home screen.
I've ran out of nicknames's Review of WendysReviewed on 3/24/18 4:03 AM
The app crashes before I can even access its contents ever since the latest update. I’m very disappointed about that since I was hoping to get a free cookie tomorrow!😢
andrew.tumlin's Review of WendysReviewed on 3/24/18 4:02 AM
Try to open and sends me back to phone home screen.
Joel's_iPhone's Review of WendysReviewed on 3/24/18 11:38 AM
Clumsy user interface And no Apple Pay support Don’t waste your time downloading it. McDonald’s app is far superior.
Talking Walker's Review of WendysReviewed on 3/23/18 8:45 PM
Its force closing for no reason
Casidyc's Review of WendysReviewed on 3/23/18 6:49 PM
Just updated to version 5.6.2 and the app sits for a second and then crashes. Won't open at all.
Jkonnnn's Review of WendysReviewed on 3/23/18 4:24 AM
My wife and I downloaded this app only to have it crash and never work.
cars41088's Review of WendysReviewed on 3/23/18 4:13 AM
Just downloaded the app and it crashes while trying to open. Tried 6 times.
brooklynbobby81's Review of WendysReviewed on 3/23/18 3:53 AM
Have most recent update iOS. Try to open app and it closes. Remains running in background but just splash screen. Too bad..
mrinsurance206's Review of WendysReviewed on 3/23/18 3:53 AM
Love Wendy’s but my biggest complain is not being able to mix and match on the BOGO. We want the option to get the Spicy Chicken and Dave’s Single. Make it happen it should just be adding another button on the app, shouldn’t be too hard says the guy who doesn’t know how to code.
Kock meat's Review of WendysReviewed on 3/22/18 7:22 PM
No point in having if it won’t run on latest version of iOS? Or is it their updates to app have caused issues? Concept is great, discounts and deals off Wendys food. McDonalds has had their app rolling for some time now, I wish it would work
Tmil2's Review of WendysReviewed on 3/22/18 5:39 PM
20+ local stores. Zero that have functionality to support the app. Not quite sure why you’d rollout an app for mobile ordering without stores that can support it. Is it like that everywhere? Does it work anywhere? Probably. But not here. All I can do is view the menu. Can’t even customize a sandwich. Pretty useless app.
Craigrage's Review of WendysReviewed on 3/22/18 5:26 PM
There is a Wendy’s near my work and the app was advertised in my area. Downloaded and there is no restaurant that uses the app. I’ll just keep to McDonald’s. They support what they advertise.
Mark It Zer0's Review of WendysReviewed on 3/22/18 4:58 PM
Can't create an account, but you need an account to use it. Hopefully they get their act together but until then this is pointless
kirstyn's Review of WendysReviewed on 3/22/18 1:55 AM
Doesn’t even open. Close out completely for it to continuously shut down. Get it together Wendy’s
JP1075's Review of WendysReviewed on 3/22/18 1:23 AM
I tried using app for the first time, and I can’t even open it. Keeps crashing!!
Verticaltakeoff's Review of WendysReviewed on 3/21/18 8:16 PM
Apple Pay please.
jmmdawg's Review of WendysReviewed on 3/21/18 7:49 PM
Please fix the crashing bug it happens when I try to launch the app
G00D 51R's Review of WendysReviewed on 3/21/18 4:12 AM
Yeah the app simply doesn’t open.
mlharward's Review of WendysReviewed on 3/21/18 12:58 AM
I always click log in with Facebook because it's so easy, after asking me permission it just didn't work. So I tried again, same thing. Then I tried to use log in with google which seemed to have worked, but didn't. I finally settled for creating an account the old fashioned way and going through the confirm email process. After all of this, and none of the stores anywhere near me even support mobile ordering. All of this just gets me a couple of decent coupons. Not worth my time, maybe that'll change but for now that's how it is.
Musicman200187's Review of WendysReviewed on 3/21/18 12:24 PM
Here’s the thing, I saw this app advertised online so I thought I’d try it. Ive been using the McDonald’s app for about a year now. I actually prefer Wendy’s food, but McDonald’s deals are just WAY too good. They have new deal every week and they never run out. I mean any sandwich for a buck!? Totally free fries!? Yea I’m gonna have to take advantage of that. I’d Wendy’s can compete I’ll keep using this app. So far there’s only a few deals and they haven’t updated. Taco Bell did that with their app years ago and never had a new deal again. Guess whew that app is now? Yup, in the garbage. Let’s hope this one doesn’t see the same fate.
Kplan23's Review of WendysReviewed on 3/21/18 10:36 PM
Unbelievable that a large national chain can release such a useless App. Well, the Wendy’s I go to never gets my order right so maybe that explains the App.
Anjuhla's Review of WendysReviewed on 3/20/18 8:32 AM
Had this app for a few days and haven’t been able to open it today.
jamie sells for u's Review of WendysReviewed on 3/20/18 5:17 AM
This is the worst website I have EVER encounter WOWTERRIBLE SOOO CONFUSING
Equestriangamergirl's Review of WendysReviewed on 3/20/18 4:16 AM
Wasn’t even able to open the app. I’d click on it and it would close.
edgeorge1324888!'s Review of WendysReviewed on 3/20/18 1:26 AM
I’ve read the reviews on this app. Then I tried my own luck. Wow! I couldn’t get signed up because although my password contains 12 characters; that being 2 numbers, 2 upper case, 6 lower case letters and four other characters, I was informed that my password did not meet your minimum standards therefore, I could not sign up to use this app. Nancy Hills
Frankie5186's Review of WendysReviewed on 3/20/18 11:27 PM
For as much as Wendy's bashes McDonald's on twitter and tv commercials, McDonald's have better offers. Burger King is killing it with their offers. You can tout fresh over frozen, but that won't move the needle for me. I want deals and good taste. I enjoy mcds, bk, and Wendy's. I just think it's arrogant to throw your weight around when it's not all together for you guys.
noproblempablo's Review of WendysReviewed on 3/2/18 7:17 AM
The app will not let me add a debit card or do a single transaction with one. Great job, guys.
Hate Apple So Much!!'s Review of WendysReviewed on 3/2/18 6:44 PM
App starts to load and then shuts down, pointless and a waste of time.
Qdog75's Review of WendysReviewed on 3/19/18 9:04 PM
This is a great app, however recently I have not been able to access it due to the fact that it keeps kicking me out when I open it.
STATRA's Review of WendysReviewed on 3/19/18 2:24 AM
Overall ok however where’s Apple Pay? In the App and in the stores?!
W0808's Review of WendysReviewed on 3/18/18 3:52 PM
Unable to register
youngjeopardy's Review of WendysReviewed on 3/18/18 10:02 PM
I have an 8 Plus and it quits whenever I try to open it.
Kittenrella's Review of WendysReviewed on 3/17/18 9:05 PM
Would it be possible to add “cheese sauce” as an option to the chicken dipping sauces edit/extras menu? (Or is that option allowed only at certain locations?) Or maybe add a separate category for condiment extras to get on the side with your order so you can get dipping sauces for items that don’t normally come with them? Thank you.
Joel's_iPhone's Review of WendysReviewed on 3/17/18 8:20 PM
Clumsy user interface And no Apple Pay support Don’t waste your time downloading it.
NightBlade117's Review of WendysReviewed on 3/17/18 4:23 PM
Wendy's is one of of my favorite places to eat at so I was excited to see this app announced, but there are many things that really need to be fixed, here are a few... 1.) Placing an order in the app doesn't work, can't get past the first step of trying to find a store near my location. I know my city very well so I manually dragged the map in until I got to where my local Wendy's is on the map and I couldn't even select it. Very sad 2.) You can't add item to an order through the menu, more specifically I mean you are able to pick the items but you can't "price on bag." These are the only two that I have found so far and that was in the first couple minutes using the app. I will gladly change my rating after at least one of these two issues is fixed in an update, for now I guess I'll just have to talk to someone to order like in the old'en days 🤣 jk but seriously please fix these issues
Beta0412's Review of WendysReviewed on 3/17/18 10:47 PM
The reviewers are actually right about this app! IT DOESN'T WORK. I can't even get past the sign up screen because the sign up bar doesn't highlight. I've read each of the terms of service over and over and I can't sign up. Wendy's should FIRE whoever made this app. Just junk.
bayareagal4213's Review of WendysReviewed on 3/17/18 10:22 PM
Don’t bother downloading this app. The cashiers and manager had no idea how to use the coupon offers in the app. Or how to process mobile orders. What’s the point of releasing this app when your employees don’t know how to use it?? When I texted customer support, I was informed that the Offers were not valid at all Wendy’s locations.
Celeste_Tsukino's Review of WendysReviewed on 3/16/18 6:36 PM
There is apparently a way to order online with this app, but I've not been able to find any restaurants that let you do that yet—it asks for my zip code then just returns a blank screen (and I live in a large city). I click on local store menus and it can't find them, and just gives me the national menu. I've gotten multiple crashes and sometimes it doesn't load at all. I'd sure love to get those coupons if it actually worked for five minutes.
lkjhjl's Review of WendysReviewed on 3/16/18 5:36 PM
Can’t set location - so app is basically pointless
Rainskater1's Review of WendysReviewed on 3/16/18 5:06 PM
Half the time the app will crash when trying to open it. I’m very disappointed
SassySandy27's Review of WendysReviewed on 3/16/18 3:36 AM
I just recently started using this app & all I care about are deals/coupons and the app has them now. It seems many of the reviews complain about not having coupons or not being able to order, but I’ve had no issues using the app at my local Wendy locations. I gave 4/5 stars just because you need more coupons like the Burger King & McDonald’s apps have...
Gargling Chipmunk's Review of WendysReviewed on 3/15/18 7:15 PM
When I chose my location it won’t access my current location even though I have it turned on for this app and no matter what I search it says nothing was found. The map it gives has no locations on it. The app is useless for me :(
Italianlad7's Review of WendysReviewed on 3/15/18 5:03 PM
Cannot order using the app, no locations pop up. Wendy's do not for an instance think about responding with "turn on location services" because I did.... your app your problem. Take some responsibility and admit your app is trash and that you fired the people responsible. Should be fool proof. Instead only a fool would use this app. McDonalds take my money!!! Wendy's is 60 seconds away from my house and I haven't spent a dime there in the past decade precisely because of these negative experiences from Wendy's.
Emlyn-Shinoda's Review of WendysReviewed on 3/14/18 9:12 PM
I really got excited to see this because of how much I love Wendy’s but the app just kept crashing every time I tried to open it. A shame :(
Thememanxx's Review of WendysReviewed on 3/14/18 3:34 PM
There’s not a single Wendy’s location within 50 miles that allows for mobile ordering. Why even bother having an app? I’ll stick to McDonalds, they’re the best in the business for a reason.
Big Bruceter's Review of WendysReviewed on 3/14/18 2:58 PM
All the locations that I would go to, do not have mobile ordering. I am not able to view the full menu. If mobile ordering was available I possibly use use it. I would only use mobile pay if I have a gift card. I refuse to use my credit card. It still would be nice to see the full menu.
LowCeiling's Review of WendysReviewed on 3/14/18 10:33 PM
Haven’t been to a Wendy’s that has any idea how to use the app. They all look at you confused. Why even bother having an app? Pass, obviously zero quality control and training of employees.
Nabruelbaf's Review of WendysReviewed on 3/13/18 6:05 AM
JUST created an account. Says it needs time to update security info. Doesn’t let me do anything! So much for a free burger for downloading the app. It doesn’t work!
Fiercrest's Review of WendysReviewed on 3/13/18 3:20 AM
The app couldn’t even locate the nearest Wendy’s for me to order.... Not only that, but the deals or lack thereof disappear when I clicked on them. Compared to Chic-fil-a or Macdonald’s for that matter, this app is nowhere near completion. Go back to the drawing board!
Poly in's Review of WendysReviewed on 3/13/18 3:03 AM
Lacking behind all other fast food apps in every aspect.
CoreyJParton's Review of WendysReviewed on 3/13/18 3:00 AM
I hate to bring up the competition...but McDonald’s app is far superior. The Wendy’s app is not easy to use, features aren’t available, and is not user-friendly. It has good potential but it needs a lot of work.
mattema's Review of WendysReviewed on 3/13/18 1:35 AM
Tried to add an offer to either use in restaurant or start order and couldn’t choose either choice. Uninstalled app
New Burger King Fan's Review of WendysReviewed on 3/12/18 9:43 PM
This app has crashed every single time I’ve opened it
Hessiannnnnsss's Review of WendysReviewed on 3/12/18 4:22 PM
Tried to place an order but the app can seemingly only locate Wendy's locations when looking at menus not for when you actually try to order anything. Search won't work, location won't work, even scrolling on the map doesn't turn up any locations.
Jjkigfffg's Review of WendysReviewed on 3/11/18 12:41 PM
App won’t allow me to get past select location. I have wanted to use the several times and after wasting 10 minutes of my lunch hour i give up on the app each time.
Philip0116's Review of WendysReviewed on 3/10/18 11:29 PM
Cannot even open the App
kpqtcz's Review of WendysReviewed on 3/10/18 11:02 AM
This app is not user friendly at all!!!!!
Josejr21's Review of WendysReviewed on 3/10/18 10:43 PM
Doesn’t let me sign up or sign in with Facebook.
Raptor Rainbow's Review of WendysReviewed on 2/9/18 1:41 AM
3hittolumby's Review of WendysReviewed on 2/8/18 1:50 PM
Garbage offers compared to McDonald's app. You can't even view the coupon otherwise it'll disappear, but it doesn't really matter because the offers are thrash. Don't download this app not worth the space or the stupid registering steps required.
Wolfgirl1331's Review of WendysReviewed on 2/6/18 9:43 PM
Really? Is there any Wendy’s that you can do a mobile order!!?
DavidOhGee's Review of WendysReviewed on 2/5/18 7:01 AM
I downloaded but I do not see any way to use gift cards I got using app. Credit and debit cards are not the only thing that you should be able to store. Can you add away to type in the Wendy's gift card and use it?
Triple Cx3's Review of WendysReviewed on 2/5/18 4:41 PM
Was told to look for a confirmation email but never got it! Re-tried signing up multiple times with no success. Guess I’ll be heading to McDonalds instead :/
TMFizz's Review of WendysReviewed on 2/5/18 3:52 PM
I would much rather go to Wendy’s over any other fast food restaurant. I see you have improved the app but it’s always the same offers. Macdonalds has so many more on their app. Ex. If you get 5 coffees you get one free, free fries with purchase etc.
Ami1423's Review of WendysReviewed on 2/26/18 11:04 PM
I can’t log in because I need to update my security information. But, I can’t log in to update my security information. This is about as useless as it gets.
Voxcorvi's Review of WendysReviewed on 2/25/18 9:19 PM
This won’t actually work finding any location. On top of that, not a single Wendy’s with in 70 miles of me does app ordering. What’s the point?
Jason Pruitt's Review of WendysReviewed on 2/25/18 7:58 PM
Restaurants don’t even know mobile pay exists.
Fls'Zen's Review of WendysReviewed on 2/24/18 6:53 PM
None of the Wendy’s locations near me have mobile ordering. All of the McDonalds locations do. You need to catch up. McDonalds app also lets me directly use Apple Pay instead of having a weird “digital balance” concept.
MikeMurder88's Review of WendysReviewed on 2/20/18 4:50 PM
I live in Jacksonville, FL. The largest city in the US and I can’t find even 1 Wendy’s that lets me use the app.
Tinanixon118's Review of WendysReviewed on 2/16/18 5:14 PM
Just crashes over and over
Stuey021's Review of WendysReviewed on 2/11/18 5:00 PM
Got it to order online because that's what it claimed in the description but after downloading it says it's not available in my area... I'm in salt lake city, Utah, it's a HUGE city, why isn't it here yet?! Just that alone renders the app utterly useless...🤷🏼♂️🙅🏼♂️
Amazing but needs mp's Review of WendysReviewed on 2/10/18 3:08 PM
I’ve had your burger but they look nothing like your menus.
Suprajayne's Review of WendysReviewed on 2/10/18 3:05 PM
This would be 5 Stars if the deals were accepted at all locations. Hit or miss for disappointment.
Busty Rhymes's Review of WendysReviewed on 2/1/18 6:17 PM
I tried to do a mobile order an no restaurant locations come up. Is it not available in all cities or does the app just not work?
pmhab's Review of WendysReviewed on 12/9/18 12:25 PM
This is the worse app I have ever used for a restaurant. You have offers but you can’t use them unless you show some code to the cashier and then the code disappears before you can finish online order and it’s gone. Stupid needs fixed and I just got frustrated. I want to order and pay online get my discount and have the sale price show up so I know the price.
juliecoleman76's Review of WendysReviewed on 12/9/18 12:25 PM
I love my favorite menu items at Wendy's. Thank you very much.
Trevor2163's Review of WendysReviewed on 12/9/18 12:25 PM
CAN NOT MOBILE ORDER!!! Every restaurant in the chain needs to be able to accept mobile order with ZERO EXCEPTIONS.
Jumbeaux's Review of WendysReviewed on 12/9/18 12:25 PM
I’ve tried to set up an account but the app won’t send a validation email
Joe-321635's Review of WendysReviewed on 12/9/18 12:25 PM
Couldn’t ever get it to find a Wendy’s location close to me when I know there’s one right down the street from our house that says they now do delivery. What a useless app.
wjaronow's Review of WendysReviewed on 12/8/18 12:25 PM
App itself has some great offers. Went to place a mobile order in Tucson, AZ and I know we aren’t the biggest city but still it’s a college/air force town and every other fast food company has mobile ordering working and all this all says is can’t find location and mobile ordering isn’t available in your area yet. Absolutely ridiculous that I can order from McD’s, BK, Taco Bell, Arby’s, subway and many other fast food companies but not Wendy’s. Drive through always messes up my order and blames me but with mobile ordering it’s easy to show what I paid for and what I got so get with it Wendy’s
oniel brown's Review of WendysReviewed on 12/8/18 12:25 PM
Won’t let me add my credit card look into please
Vanguard Actual's Review of WendysReviewed on 12/8/18 12:25 PM
I’ve been able to place one order easily, but the App will frequently give you error messages without telling you why you can’t place the order you want to place.
Brooooks's Review of WendysReviewed on 12/6/18 12:26 PM
They should rename this app server not found. I can’t do anything.
Christine I.'s Review of WendysReviewed on 12/4/18 12:28 PM
Since the update I can no longer log in. It keeps telling me to review my security information. I don’t know what information to update. None of my settings have changed. There’s also no support whatsoever. Whatever they did to break it they need to fix it.
mil1i's Review of WendysReviewed on 12/4/18 12:28 PM
Currently you have to manually enter a credit card to order using the app. Needs Apple Pay support ASAP
Maximus76566666's Review of WendysReviewed on 12/4/18 12:28 PM
First, there are no kids meals offered on the app. After picking and customizing ordered for my 5 kids and my wife and I, get to the checkout section only to have it say “loading” for a while followed by an error message. The when the checkout button finally lights up, you can’t press it! After resetting the app and retrying 2 more times, I was so annoyed, we didn’t even go to Wendy’s to eat. Deleted
Myldrid's Review of WendysReviewed on 12/4/18 12:28 PM
I normally don't sign up for apps like this because I am disabled and rarely get out to use it. But I saw this advertisement on my iPhone that promised that if I downloaded the app now I would get a free Dave's single every time I made any purchase at Wendy's for a whole year. Unfortunately, this "special offer " doesn't show up on the app and no Wendy's I go to has heard of this. To top it off, the Wendy's I go to don't have mobile ordering anyway, and the special offers are only good for one use a month. I like the salads, but we get the same offers with the newspaper and I can send my husband in without having to take me out to use the app. Then I have to go inside anyway to pay and make sure that they get my order right, something Wendy's in my neck of the woods seems to have difficulties with. It's not worth the effort to get $2 off a salad once a month to give my information to Wendy's to sign up for this app. Don't fall for the free Dave's single with every purchase for a year scam. It doesn't exist. Wendy's is a good fast food restaurant, and with coupons it's in line with others, but this app is useless unless you live somewhere that it actually allows you to order from the app.
HaToOooM's Review of WendysReviewed on 12/4/18 12:28 PM
So far ordered twice from two locations About half hour before and orders for always very late I had to wait for them for a while for the food to be ready The first order they did not even have what I ordered available they had to swap the food Both locations did not apologize for delay service and when I asked they said that they are not set up to receive a notification of the online mobile older in the only find out when the customers bring their phones and showed him the order in person Not sure what’s the benefit of having a mobile order for pick up if you have to wait 15 minutes to get it when you arrive at the location I like Wendys but they are very behind on the online order technology
juliecoleman76's Review of WendysReviewed on 12/4/18 12:28 PM
I love Wendy's. Thank you very much.
ShortyXShorty's Review of WendysReviewed on 12/4/18 12:28 PM
Good app, a no ice option would make it great though
Goof75's Review of WendysReviewed on 12/4/18 12:28 PM
So I put my order in for Rockville md. Put in the card info. Was told to drive over to the drive through. Made the drive and they didn’t have the first idea of what I was talking about. I went home hungry. I consider myself lucky my card wasn’t charged because I would have disputed it.
barb0242's Review of WendysReviewed on 12/4/18 12:28 PM
I keep seeing an offer for a Dave’s single for 1.99 but can’t find it in deals to give cashier the app number do not like this app hard to navigate
MVUF's Review of WendysReviewed on 12/30/18 12:28 PM
Many locations in my area do not support app ordering, I hope that at least works as intended but I can't speak on it. however the coupons are useless, they will not load once you are in the restaurant/drive thru, and you will just pay full price so keep yourself and the line moving, classic BAIT N SWITCH. What makes this worse is some of the friendlier employees recognize what's going on and just enter the code. THIS MEAND THE CODES ARENT UNIQUE AS THIER MADE OUT TO BE. So the wait time which can be up to 10 mins for the code to load isn't even justified as it's not even loading a unique code. STAY AWAY, MCD's has the system down and have never had a problem there. Wish this was as seamless and thier system
vince5335743246775's Review of WendysReviewed on 12/29/18 11:41 AM
App doesn’t work. I just made an order, showed up to the restaurant, and they said “we have no mobile orders”. This is the second time using this app, the first time I used it my order went through. But this time it just didn’t work. I’ve used the McDonald’s, Chick-fil-a, Burger King, and Sonic mobile apps. The Wendy’s app by far needs the most work. There has been a ton of problems. I went and got food at Sonic instead after this experience. UPDATE: I did call/text 888-624-8140 weeks ago as I write this review. Still haven’t gotten my money back. This hasn’t been a very convenient customer service experience. For example it is much easier to get a refund on UberEATS. I would have gotten my money back weeks ago through UberEATS without having to talk to someone on the phone-it’s just hard to catch both of us on the phone at the same time. Just give me my $8 back it shouldn’t be that hard.. Seriously Wendy’s stop getting into Twitter feuds with McDonald’s and Carl’s Jr., it just makes you look immature and unprofessional. Fire the people who you have writing tweets and working on the Twitter/Social media marketing campaigns and then hire more app developers who can fix this problem. You will permanently lose young customers like me, and being able to use the app is big for a customer like me. Every time I see a news article about some Twitter war tells me you don’t care about the customer and you only care about inflating your ego by boasting at the competition on social media about how you never freeze your patties. PS. I don’t care if my fast food patties are frozen or not, fast food quality is just about all the same to me. It’s all low grade and that includes your patties Wendy’s. The real difference maker this day in age is using the app for coupons to gain customer retention. I visit chick-fil-a dozens of times a year and spend hundreds of dollars because their mobile app works. I go to Burger King twice a month. I go to McDonald’s twice a month. Their app works and offers great coupons I go to Wendy’s about 4 times a year in contrast and it is because of the app not available or not working or because there aren’t any good coupons. And when I do use Wendy’s mobile app it steals my money. Great. UPDATE changing my rating to 4 stars cause I finally got my food and the app worked the first time. Thanks! But this app still needs work.
johntoledo9977's Review of WendysReviewed on 12/28/18 12:13 PM
Wendy’s used a cheap developer and failed big time. Couldn’t ever get the setup email verification to work. I will stick to using coupons.
Bampa3's Review of WendysReviewed on 12/27/18 12:02 PM
After the current update a few days ago I have not been able to log in the app therefore have not been able to use it. It had been working. The update made it useless for me, now deleted.
zhi 0 er's Review of WendysReviewed on 12/27/18 12:02 PM
Downloaded the app for easier order the food, never expect a company like Wendy will charge my money but never showed a order in their end ( according by the staff worked on the location I choose). The staff just want to make me go and refuse to give me my order after the bank charge and I showed my prove in my end. Horrible services ever, NEVER gonna return
Locdawg69's Review of WendysReviewed on 12/24/18 12:28 PM
See headline. Wendy’s didn’t get my order. I have a charge on my credit card for food I never received. I’ll be disputing that charge if it makes it past the pending status. Funny how my card can get charged, but the restaurant didn’t get the order or so they said. This isn’t my first time using an app to place mobile orders.
stop making me your pawn's Review of WendysReviewed on 12/23/18 12:25 PM
Second time I’ve tried this lousy app. Thought the “strong password “ utility during sign up was great until it copied the “strong password “ into the confirmation field and decided it didn’t match. Tried three times and I’m not an idiot. Created my own password which it immediately changed to the”strong password” which the confirmation field says STILL doesn’t match. Seriously inconvenient, hard to use, and not worth my time. Make something that works please
douglas462's Review of WendysReviewed on 12/23/18 12:25 PM
The app functions for the most part but the lions share of Wendy’s chain restaurants are not set up for mobile orders. No Wendy’s in my area and beyond are setup. I’m sure at some point they will install the infrastructure to use the app but it’s very unprofessional to release a piece of software that’s non functioning.
Tammyispissedoff's Review of WendysReviewed on 12/22/18 12:28 PM
One evening I wanted a simple Wendy double with cheese . On the mobile app there was a two dollar coupon off meal . Thinking this was a good deal I placed my order and was requested to input my credit card info . Since I had done this with McDonald’s,Burger King and other apps I input my information prepared to pay for what I ordered . The next thing I knew my personal credit card was debited for 25.00 . I went in the store in Fayetteville ,Ga manager was rude and unaware of how I would get my money back . I am now forced to purchase 25.00 worth of food whether I want to or not . What tops it off even further, I didn't get the two dollars off my meal . I called corporate to complain , however they say the app and Wendy’s are not the same company. Be careful of this app ... they take what they want off your card , and there was no option for lower denominations. Consumers beware
Celina Bronson's Review of WendysReviewed on 12/22/18 12:28 PM
App doesn’t load. All Wendy’s has going for them is good social media presence.
Behind Android version's Review of WendysReviewed on 12/18/18 12:26 PM
Says mobile ordering coming soon. It’s been two years now. At least some of the promos are good.
Joel's_iPhone's Review of WendysReviewed on 12/18/18 12:26 PM
And yet you still don’t support Apple Pay. That makes no sense. And I can’t customize drinks t say no ice or lite ice. The Chick-fil-A app is far superior. Don’t waste your time with this app.
Chris & Andrea's Review of WendysReviewed on 12/18/18 12:26 PM
Wouldn’t let me get past the password part. Met all the requirements and it would keep saying passwords don’t match. Tried 3 times before deleting the app.
Timbo907's Review of WendysReviewed on 12/18/18 12:26 PM
I receive an error when creating an account. Attempting to contact support via in-app chat is not effective as the keyboard does not appear.
Jwclem's Review of WendysReviewed on 12/18/18 12:26 PM
Button doesn’t work for me, please fix Wendy’s
Bdogg82's Review of WendysReviewed on 12/17/18 12:27 PM
Why do I even need a password for this? Is someone going to hack into the app and use my $2 off coupon or something? Constant prompts for a password which do not work and if you try to reset the password you will need to wait who knows how long for the reset e-mail. Still waiting, doubt they will even send one at this point.
Mongolian miller's Review of WendysReviewed on 12/17/18 12:27 PM
Works perfectly besides this blatant omission. I’m happy to change my review after its added as a payment.
mins81's Review of WendysReviewed on 12/17/18 12:27 PM
App is full or errors. Doesn't work on my XS. should be rated 0
TalkRadioGuy's Review of WendysReviewed on 12/15/18 12:26 PM
I use apps to order fast food frequently and this app has never worked. Originally I could order and pay but any in app coupons would show up on payment screen but not become part of the order. After 3-4 times of having to have the manager adjust order for me and trying multiple times with no success to contact Wendy’s I have stopped visiting Wendy’s because customizing sandwiches verbally is almost always a problem. Updates have made check- in and payments even more problematic.
oniel brown's Review of WendysReviewed on 12/14/18 7:45 AM
Won’t let me add my debit card look into please
dzoltan's Review of WendysReviewed on 12/14/18 7:45 AM
Each time you load up the app it’ll sit on a spinner “Syncing...” for a good minute or two. Then forget about ordering online because it’ll sit on finding nearby restaurants for a couple of minutes. Then there’s the issue where it never actually loads and your stuck with a spinner on the screen so you have to restart the app, which restarts the cycle of syncing and waiting for everything to load. Complete trash implementation of a food app.
Wave Dice's Review of WendysReviewed on 12/14/18 7:45 AM
Offers are unnecessarily difficult to use with online ordering and limited to one offer per person - they should check out the competition’s apps (eg McDonald’s). Even using them to order at the restaurant is difficult. I clicked to use the offer at the restaurant it gave me difficulty getting the offer code and I had to go back in multiple times. You also can’t checkout as a guest. It’s a shame because Wendy’s is normally better than this. Definitely deleting this app, not worth the phone space.
Toby in Houston's Review of WendysReviewed on 12/14/18 7:45 AM
Will not use this app again. Placed an order for pickup and paid for it prior to arriving at the restaurant. They told me when I got there that there was still a balance due and made me pay the full price of the bill again. Needless to say, when my bank statement came—it showed I was charged TWICE for the same transaction... Very frustrating...
bcd-mama's Review of WendysReviewed on 12/13/18 12:24 PM
I have been trying all day to install this app on iPhone 8plus and it won’t load.
Tcm nlv 040316's Review of WendysReviewed on 12/12/18 10:53 AM
In the whole city of Las Vegas. Not a single Wendy’s supports this apps mobile ordering. Which sadly means no deals for you.
vince5335743246775's Review of WendysReviewed on 12/12/18 10:53 AM
App doesn’t work. I just made an order, showed up to the restaurant, and they said “we have no mobile orders”. This is the second time using this app, the first time I used it my order went through. But this time it just didn’t work. I’ve used the McDonald’s, Chick-fil-a, Burger King, and Sonic mobile apps. The Wendy’s app by far needs the most work. There has been a ton of problems. I went and got food at Sonic instead after this experience.
olopo2h's Review of WendysReviewed on 12/10/18 12:27 PM
I use the Wendy’s app as much as possible. I’ve been a recipient of free food or discounted food specials.
Deathmetalpat's Review of WendysReviewed on 12/1/18 12:37 PM
Love the app ,the discounts for fries and other things are able to to used easily with your offers.The add offer feature works better now and linking my gift card makes ordering easy.The employees tell me I their favorite customer because all they have to do is make the food ,I use the app at least 3 times a week ,I go to Wendy’s much more now because of the app.Even has new items listed for the menu .
dr Jv's Review of WendysReviewed on 12/1/18 12:37 PM
The only thing that does well is the charging you credit card fast and furious , they ordering part ( which is the most important, at least for the customers ) is a disaster .
BishopToci's Review of WendysReviewed on 11/9/18 3:24 AM
Tried placing an order through the app wouldn’t even let me pick a pickup method. I would click the button for pickup method and nothing happens.
Love My Awesome iPhone's Review of WendysReviewed on 11/8/18 5:59 AM
It pre-runs your credit card but won't actually order you food until you "Check In" at the restaurant, but it never lets you actually check in once you arrive. I tried at 2 different restaurants. Finally canceled order both times.
Camnuckols's Review of WendysReviewed on 11/8/18 11:04 PM
Can’t do anything in the app because it says it is unable to find with that host name.
Apple pro reviewer's Review of WendysReviewed on 11/7/18 10:44 AM
I love the rewards and have never had a problem with them. Mobile ordering just started at a location nearby and it worked great.
Toobad!'s Review of WendysReviewed on 11/5/18 8:43 PM
Please send me coupons that I can download to my printer. I love Wendy’s but ours on Main St. in Crossville, Tn. Has been closed for months to remodel. When will it open???
steeperdrip's Review of WendysReviewed on 11/5/18 5:06 PM
I can’t even sign up for the app. Whenever I enter my information and create a password it crashes; moreover, if you mistakenly enter a password that doesn’t match, you have to restart the signup process. It’s hard to see how an app of such poor quality got the OK from the production team. Seriously, test your apps before embarrassing yourselves.
Love My Awesome iPhone's Review of WendysReviewed on 11/5/18 1:05 AM
It pre-runs your credit card but won't actually order you food until you "Check In" at the restaurant, but it never lets you actually check in once you arrive. I tried at 2 different restaurants. Finally canceled order both times. McDonalds app is SO MUCH BETTER and easier to use. Wendy's, you might want to fire your app developers and start over.
Coolout's Review of WendysReviewed on 11/4/18 9:52 PM
I'd write a paragraph or two explaining but I don't see what good it will do just to get a "thanks for the feedback!" Response. I haven't actually been to a Wendy's in this millennium but since there was an app and I was already driving by I thought I'd give it a try. I guess now I can wait til next millennium before going again.
Marshall_Lee's Review of WendysReviewed on 11/4/18 5:53 PM
I love Wendy's but the app is trash. Theres a custom option for any order but you can't save it and if you manage to same it some how the next time you open the app it disappears. I can't use the app at all besides all that beacuse all Wendy's in my range doesn't use the app so what then. It breaks my heart because its my #2 burger place, can't have #1 because i'm in Cali.
WhatsUpGente's Review of WendysReviewed on 11/3/18 7:56 PM
Every time that I attempted to open the app, it would stay loading “locating” while I could see the main screen.
CMaxim77's Review of WendysReviewed on 11/29/18 12:25 PM
I absolutely love the idea of the app. Like other fast food restaurants it’s nice being able to get a larger order together for a larger family. BUT why are the drink selections so basic? Sure I could order a coke but what if I want cherry coke? Or Sweet tea? There’s no options? For this reason alone I can’t use the app. If this gets fixed then a 5 star rating will be given!
longing for summer's Review of WendysReviewed on 11/29/18 12:25 PM
The app wouldn’t even let me sign in. Then it kept wanting to change my password to the password it suggests and it took me like 10 tries till it finally let me use my own password.
hfbhfnf's Review of WendysReviewed on 11/29/18 12:25 PM
Can’t set up a profile. Password no save. Bye Felicia
Lizraz10's Review of WendysReviewed on 11/29/18 12:25 PM
Twice now I’ve tried to use a coupon and it won’t load until after I’ve left the restaurant. It’s kinda crap.
RichStephens's Review of WendysReviewed on 11/29/18 12:25 PM
Really, Wendy’s? As soon as I click on “Select a location”, an error pops up that says “specified hostname not found”. No results come up no matter what you do. And no auto location based search option at all?
jkjhfdsfgjj's Review of WendysReviewed on 11/29/18 12:25 PM
Won’t login and never got my sign up email. Deleted. Y’all up your game
wendysappsucks's Review of WendysReviewed on 11/29/18 12:25 PM
Don’t waste your time with the download. I did everything it ask me to and when I tried to login to my account all I got was error messages so I just deleted it.
Yundrea's Review of WendysReviewed on 11/29/18 12:25 PM
I love Wendy’s food, but I’m not using the app anymore. I opened it to use a deal. While I was scrolling through, the deals duplicated and then my phone crashed. It was on 40% when it happened. When I tried to cut it back on, it wouldn’t come back on.
kodiNbaye's Review of WendysReviewed on 11/29/18 12:25 PM
Hard to find on my phone
Artisticsurf's Review of WendysReviewed on 11/29/18 12:25 PM
I have tried this app multiple times on different days. While the mobile app is very convenient there are flaws. The first time I ordered, and went to pick up the staff was not informed that the mobile ordering app had went live, they had no clue what to do or how to process. I ended up spending significantly longer than I would have not using the app. At least 15 minutes at the location...The next time I placed 2 separate orders and I did not realize on one of them I had chosen pick up in store instead of drive through. The staff would NOT allow me to pick up in the drive through at all PERIOD. I had to get my order from drive through, then go inside and pick up the second, what a pain! The last and final time I used this app, I was short on time and really needed it to go well. I placed my order when I started my lunch and drove to the location to pick it up, the drive through was completely wrapped around the building. I went inside and it was flooded with people as well. I saw the sign for mobile pickup, but my name was no where to be seen on the screen. So I waited in line to speak to a staff member. Every single customer was ignored that was waiting in line. I waited for approximately 30 minutes with no help and no food. I only waited this long because I had already paid for my food. I ended up leaving after 35 minutes, drive up to BK placed my order and within 3 minutes had my food. I’m sure the location was very short staffed that day, but NOWHERE on the app does it indicate how busy a particular location is or wait times or anything. I was very disappointed. I like the deals on the app but it’s not worth it to “save” money just to lose it because you can’t pick up your food because of wait times...
DD473's Review of WendysReviewed on 11/22/18 12:26 PM
The app let me order an item on recall and the attendant said it wasn’t possible to cancel the order or make a substitution from the drive through line. Substantially worse than McDonald’s and other fast food apps.
ECF34566's Review of WendysReviewed on 11/22/18 12:26 PM
Why do people Make these apps so difficult to enter your information why do you hide the password why do you insist upon a difficult password why do you keep doing this why do you say press the button what button there’s no button I don’t Need the aggravation.
Dantheman580's Review of WendysReviewed on 11/22/18 12:26 PM
Where are the coupons and deals? I get email saying I need to use the app to get deals, but I can’t find any...way to go Wendy’s
abdolutelyrediculous's Review of WendysReviewed on 11/21/18 12:26 PM
Five tries to “match” initial password. Sorry that is three tries too many. Goodbye. Have to rate one star. Didn’t want to give it that as I can’t even use it.
Anajaoskcfidkk's Review of WendysReviewed on 11/21/18 12:26 PM
No rewards...plus no good coupons.... McDonalds app is way better...
Bcdelaney's Review of WendysReviewed on 11/21/18 12:26 PM
There are a lot of glitches. When you try to use an offer for the free jr bacon cheeseburger it throws and error. Just tried to check in to pickup my order and it threw an error until I closed the app and restarted. Not good.
cooldudesas's Review of WendysReviewed on 11/20/18 12:26 PM
For any refreshed app in 2018, it should have Apple Pay built in. Period.
Gogofrog0's Review of WendysReviewed on 11/20/18 12:26 PM
I loved Wendy’s and decided to give their app a try. I have one for McDonald’s, Subway, Pizza Hut, Chick Fil A and none of them have any problems with ordering. But this stupid app doesn't even have al the locations supported, which makes no sense to me since it’s a franchise, and also kept on crashing when I tried to sign up for an account. I had to do it on website. Also why is it that after I added all orders, there’s nothing that comes after that gives me option to either confirm the order or make edits? I select all the menu then its just stuck in that screen and there’s no buttons or anything. Restarting doesn’t do anything. Whoever designed this app really has horrible interface design because i literally cannot even make an order...「(°ヘ°)
Runji's Review of WendysReviewed on 11/20/18 12:26 PM
I used this app to get my food everyday and really enjoyed all of the reward points I got. Several times those points made me choose Wendy’s over another place. However the rewards are no longer in the app and I will not be using this app or visiting Wendy’s as regularly anymore until that ability returns to the app.
GreenWayJay's Review of WendysReviewed on 11/20/18 12:26 PM
Didn’t let me make an account 🤦🏾♂️
sabbychang's Review of WendysReviewed on 11/2/18 6:23 AM
Bugs when: - trying to load money onto account - trying to apply a coupon - placing order / checking out
Crashed with iPhone5's Review of WendysReviewed on 11/19/18 12:25 PM
I used the app today at Wendy’s store 10554 address 303 Montvale Ave Woburn MA (order 14400650) and got 2 problems: 1. I picked “drive through” as the pick up option. Yet when I went to the drive through they told me I had to go inside. Mobile order is for convenience and time saving. Why would I use it if I have to go inside to pick up my order? I don’t think they coudn’t do it but just wanted to shorten the drive through line. I’ve used drive through without problems at many other stores. 2. I clicked to use a coupon to get a free chicken sandwich when you buy one. I ordered 2 chicken sandwiches but the app didn’t take off the price of one. In a rush I didn’t review the receipt before checking out. The store told me the sandwich I selected is not eligible. My question is why the app didn’t pop up a warning to alert me that there’s nothing in my order to use the coupon. So beware and review your order before checking out. Bad experience will drive away your customers. I would be less likely to use the app again, meaning fewer or no visits to Wendy’s. I eat fast food because it’s convenient and quick, not because Wendy’s food is any better. I go to restaurants that are more convenient and customer friendly.
Kingmanor's Review of WendysReviewed on 11/18/18 7:25 PM
I love when an app is so slow, it causes me to hold up the drive thru line waiting for a coupon code to come up. Every time I open the app... SYNCING............ developers should be ashamed. Don’t waste your time with this.
_HJ's Review of WendysReviewed on 11/18/18 7:25 PM
My friend convinced me to use the app since we have lunch here frequently. The app refreshes promos every Monday which are typically the same promos but I have no issues and don’t see why some complain. One thing I love about Wendy’s is I can sub a baked potato for fries with any combo and you typically can’t do that at other fast food restaurants. Only gripe I have with Wendy’s is they don’t accept American Express which annoys me. Other than that keep up the good work and diversify with some other promos.
Ariel Christy's Review of WendysReviewed on 11/17/18 12:24 PM
Need to fix
ScoobLine 's Review of WendysReviewed on 11/16/18 1:56 PM
Title says it all. Ordering is way too complex compared to other apps. Order pickup is also disorganized.
Bastion14's Review of WendysReviewed on 11/13/18 11:10 AM
Get home after a long day and hear an advertisement for free sandwich if you download an app. Get in line order a free pick me up, WHAM no free burger loaded. Well played Wendies traded 3$ for a customer, Well played
mhackett7's Review of WendysReviewed on 11/12/18 7:44 PM
First off, Wendy’s is my #1. But all I want is a Wendy’s app that works! It can’t be that hard to create an app that lets you simply order food. It won’t even get passed the “pickup or delivery” tab. Coupons don’t work. Spend more time on the app and less time on Twitter. Jk, keep that Twitter account rolling, that’s the best.
Nonmatt's Review of WendysReviewed on 11/11/18 12:26 AM
Used Wendy’s Order Online feature only to discover that (despite providing credit card info) it doesn’t actually place your order. As a result you have to use the usual drive thru but you’ve just put your credit card info on the web. All the risk of online ordering and none of the service. Why would Wendy’s bother? You shouldn’t.
Lunalu13's Review of WendysReviewed on 11/1/18 11:20 PM
If you happen to actually find one coupon deal you like and use it the coupon isn’t replaced with another coupon. It just disappears and you’re left with the 4 other coupons that you don’t like. Why are there not new coupons daily or every other day at least? Definitely not impressed!
robpissed's Review of WendysReviewed on 10/6/18 9:36 PM
Can’t log in just comes up with “canceled”
minus another user's Review of WendysReviewed on 10/6/18 9:28 PM
Tried to log into the app and it didn’t recognize me put in the information again he told me error canceled. Tried again and tried again and finally deleted the app off my phone. It’s easier just to go order your food and pay them to go through all this trouble with the app. No it won’t send my email because I refuse to put my name in and no name is used probably 1000 times.
DolphinLover(:'s Review of WendysReviewed on 10/6/18 9:27 PM
I’ve tried logging in through Facebook, google and tried creating an account. It just says cancelled every time.
needs update or something's Review of WendysReviewed on 10/6/18 9:11 PM
Submit all my info just for a message to pop up and say cancelled. Tried to reinstall and all . Not worth it .
Malmborgracing's Review of WendysReviewed on 10/6/18 8:35 PM
Anytime I tryed to sign up after going through the process and click create account it starts then it tells me canceled same thing with the log in menu
Sig4008's Review of WendysReviewed on 10/6/18 8:03 PM
I can’t even sign up by any of the methods giving me a dialogue “cancelled” with an OK button, which I press and nothing happens. This is such a useless app. Your competitors have much better apps and I will be using them tonight.
mwhals's Review of WendysReviewed on 10/6/18 7:41 PM
It worked fine on iOS 11, but on the new iPhone and iOS 12 my logon attempts keep getting cancelled.
twl526619's Review of WendysReviewed on 10/6/18 7:41 PM
Downloaded this app and entered my info for profile and when I hit submit it cancels every time. I deleted the app
musraffff's Review of WendysReviewed on 10/6/18 6:08 PM
t'sabeast's Review of WendysReviewed on 10/6/18 4:43 PM
When I signed up to get app before I did it, it said free single burger every day. So I did all the registration stuff and no free burger, not even an offer that was appealing to my family. I guess that’s the reason I stopped going to Wendy’s. The prices are to high and when they had a decent priced value menu they just kept raising the prices and it was not worth it at all.
iplayyamaha's Review of WendysReviewed on 10/6/18 2:52 AM
This app is completely useless without MOBILE ORDERING being available! It’s almost 2019. Get up-to-date, Wendy’s! Wow.
jsnxhc's Review of WendysReviewed on 10/6/18 11:09 PM
Got an email saying to download the app for free 1/2 salad. Updated app and now I can’t log in. No matter what I try an error box pops up and says “cancelled” as the message with the only option to click ok to close the box.
Kgadd's Review of WendysReviewed on 10/6/18 11:06 PM
This is what i continue to get
JonHNoNicknames's Review of WendysReviewed on 10/6/18 10:27 PM
Employees dont understand this app. Many stores wont key in the codes. App never works anymore. When i try to log in it says cancelled or error. Tried even using google to log in. Simply errors out with error. Junk app for junk food.
mddupree's Review of WendysReviewed on 10/6/18 10:06 PM
I can no longer log into the app
Let'sDoNoHarm's Review of WendysReviewed on 10/5/18 8:22 PM
Happy to say the app’s special offers work great! Thanks Wendy!!
CarLover02's Review of WendysReviewed on 10/5/18 8:06 PM
I have great coupons available on the app, but online ordering isn’t available!
PinkNekoFire's Review of WendysReviewed on 10/5/18 5:07 PM
One of the great things about the app was the rewards program. Spend X amount earn a free X. Now I cant find it anywhere. That is the one thing that makes me pick some restaurant apps over others. Another reason to NOT use apps is you can not use paper coupons. A few fast food places (including Wendy's) allows you to use multiple paper coupons. The places that do not (McDonalds is one) I don't go to. Fast food costs a fortune and is terrible for you. So when I DO go I want my moneys worth. Wendy's nuking their rewards just made their app useless. I will still eat there, but only order in person w/ paper coupons. Till they too make the ridiculous rule of only 1 coupon per visit. Me and everyone I know are dropping the app until rewards return.
CBCrosby85's Review of WendysReviewed on 10/5/18 3:34 PM
Half the time I try using a coupon and it never loads. The other half of the time, when the coupon does load, the cashiers usually looks at me like I have lobsters coming out of my ears and they don’t know how to process the coupon. I’m not sure what’s worse.
rod.musselman's Review of WendysReviewed on 10/5/18 12:08 PM
None of the locations nearest me support mobile ordering....
MK23157's Review of WendysReviewed on 10/4/18 9:26 PM
Downloaded this app since I had all the other restaurant chain’s apps. But this one really didn’t have any good exclusive deals like others did. For example there was a meal for $5 but it was only a small size.
KSlager's Review of WendysReviewed on 10/4/18 6:25 PM
After completing all the required steps to create an account, the app keeps projecting an error when I try to log in. It says I have to call their customer service number to see what the problem is. All to save a buck on a burger? Uh, nope. I don’t have time or patience for that nonsense.
SoundRecluse's Review of WendysReviewed on 10/31/18 10:16 PM
I have not been able to get in contact with anyone about an issue I am having that started with a mobile order last night. App says I’ve been 1st in line for 10 minutes now....
e.Rose H.'s Review of WendysReviewed on 10/3/18 11:05 PM
The app is great for the most part, but there’s a lot of bugs. Online ordering doesn’t work for me, whenever I try to enter my address it says there was an error and to “try again” but in order to you have to close the app
bcepeda's Review of WendysReviewed on 10/29/18 4:40 PM
Mobile ordering should be easy but instead Wendy’s made it harder. I tried to order while I was sitting in a WENDYS parking lot and it couldn’t find my location. When I finally made it through that mess I decided on what I wanted to eat, after picking everything out there was no “add to basket” button. If I left the page it didn’t save my order. I think Wendy’s needs to take lessons from chic-fil-a because their app is amazing.
partialsausage's Review of WendysReviewed on 10/25/18 1:01 AM
Today I wanted to use a BOGO coupon...10/24/2018....I went to show it off the app and it had a 3/31/18 expiration date....I wish they kept there coupons up to date.....seven months expired...
RadiantLux's Review of WendysReviewed on 10/23/18 7:51 PM
I’m in the Chicago burbs. Most of the Wendy’s near me do not have mobile ordering set up.
The Holmes' Place's Review of WendysReviewed on 10/22/18 6:06 PM
I miss eating at Wendy’s, but until Apple Pay is supported, I won’t go back. Don’t want to carry cash or cards anymore. App seems somewhat well programmed, but doesn’t seem anyone in my area supports me using it yet ... not that it matters much because for me it’s Apple Pay or nothing. For me it’s about security! Samsung, Google, Apple; our phones should be able to be our wallets today! A plastic card I gotta carry around everywhere with no authentication protection on it is stupid. Not going to use some “digital balance” that still requests I give that credit card info either! Was hoping at least the app would allow me to pay with Apple Pay and then pick up at the store. So consider this my feature request! Plenty of other places for me still though if it’s fast food I crave; Subway, Taco Bell (through the app), McDonald’s, Dairy Queen. Hope to someday taste a frosty again once management pulls their heads out of their ...
Cj99?'s Review of WendysReviewed on 10/22/18 11:30 PM
Got an email asking me to use app for free chicken nuggets Tried to log in with email, get errors. Try with google, more errors. Worthless waste of time!
moldythermos's Review of WendysReviewed on 10/21/18 8:47 PM
I went to a Wendys in Edgewater Maryland after ordering with the app, I chose to go through the drive thru, then they say they dont see my order, so i drive up to the window and the manager says they dont use the mobile app, even though it says they do when you select the restaurant, I dont think these managers even know what mobile ordering is. Wendys needs to educate them that it means ordering with your phone. So a app is useless if you cant get the deals on the app
alpal16's Review of WendysReviewed on 10/20/18 8:40 PM
Persistent error message “A server with the specified host name can not be found.” Will not allow ordering. Oh well.
MT_Chief's Review of WendysReviewed on 10/2/18 2:17 AM
The app used to work just fine till I updated it and then it wouldn't let me log in. So I created a new log in and now the app won't open at all. I used it frequently but it's not worth the trouble.
Chris_o618263's Review of WendysReviewed on 10/2/18 1:23 AM
No restaurants support online ordering within almost 5 miles of my location.
drew_nyc's Review of WendysReviewed on 10/19/18 1:53 PM
I like the app overall, but there's a really annoying bug where it will let me save an item as a favorite, but then not let me access my favorites the next time I open the app. I know they're saving though, because I'm prompted that the favorite already exists if I try to re-save.
jxp1256's Review of WendysReviewed on 10/18/18 9:38 PM
Trying for 3 months to add a credit card. Says service error. Called tech support 3 times and they can’t fix it.
BoomBapKing's Review of WendysReviewed on 10/17/18 10:38 PM
For some reason if you try to add one of the offers to your order you get an error message and won’t be able to complete your order. I love Wendy’s but you guys need to fix your app. Take a look at the McDonald’s app, it’s far superior to your current app. Side note: Add Apple Pay already!
eBay well done!'s Review of WendysReviewed on 10/17/18 10:15 PM
No data will auto fill, have to type everything in manually. Why am I unable to take a pic of a gift card or credit card. What a terrible designed app.
Norteño😤's Review of WendysReviewed on 10/16/18 4:36 AM
Couldn’t be anymore savage than the tweets 😂🤣
Ninjasniper23's Review of WendysReviewed on 10/16/18 2:42 AM
I cannot even connect to Facebook. Goes through process of “connecting to Facebook”... “continue as ..” then never connects
Beckyadd's Review of WendysReviewed on 10/16/18 10:28 AM
Great food awesome service love there Dave’s halberd and berry salad is off the chain they need this back I use to eat this everyday
Da chief 173's Review of WendysReviewed on 10/15/18 5:24 PM
The app continues to error out when trying to just search for a location. “Server with specified hostname could not be found” The makes the entire app unusable. Nothing will load aside from the sign-in portion.
x6LO's Review of WendysReviewed on 10/13/18 9:51 PM
So yeah I signed up and it kicked me out of the app and it’s like I did nothing, tried to log in with the account I just created and it won’t let me. So I deleted it.
Mkarrels's Review of WendysReviewed on 10/11/18 5:39 PM
The app does not work to load and pay for food. Just go to Chick-til-a where their app works and they give you a ton of free food.
BurnitBob's Review of WendysReviewed on 10/11/18 2:40 AM
Won’t send e mail to confirm account
bboybillyj's Review of WendysReviewed on 10/11/18 1:47 AM
Went in store, tried to show the code , Wendy’s app says that it is prepping the code. It was like this for 4 minutes. Deleted this app. Waste of time.
justinfickett's Review of WendysReviewed on 10/11/18 12:25 AM
For how little we go there anymore, the occasional offer was what we needed to “try it again.” But now it appears with this latest update, you are forced to create an account before any offers can be viewed.
LuvMont's Review of WendysReviewed on 10/11/18 11:35 AM
I have downloaded this app and deleted this app quite a few times now because I’m looking for one thing: Mobile Ordering. And as of today, there is still no Wendy’s location in my 2 state area (I work in one state & live in another) that offers mobile ordering. The purpose of using these restaurant/fast food apps for me is the convenience of mobile ordering. This app has been out for at least 2 years; can we please get this update?
mdougla1's Review of WendysReviewed on 10/10/18 7:08 AM
Downloaded the app and what did I find out mobile ordering not available in my area. Why release an app before it's available everywhere? As for the coupon codes seems like a sweet deal but I'm wary as the code won't work in the store if nothing else works. Like others said the other restaurants that have apps and they all work including mobile ordering. You need to revamp your app because I used McDonald's app one time and I ordered thru their app and I didn't have to pay til I picked up my food. Until all of your stores accept mobile ordering then I may get your app but until then good luck.
Samplefish's Review of WendysReviewed on 10/1/18 7:26 PM
Very buggy and unpolished app. Signing up with Facebook throws some error for whatever reason, so you have to sign up with email. Offers throw errors when added to the cart. Upon attempting to add the free fries offer to my order, the app throws an error while still listing the offer on your order. Assuming they wouldn't actually add an offer that threw an error, the app adds the offer on the front end anyways, probably confusing many people. Additionally, they don't give any helpful information in the error message, such as "Offer Expired" or "User not eligible". Only "Invalid offer". Why is it Invalid if it's listed on the offer page? I can't be bothered to explore what more broken features that may be available on this app.
f wendys's Review of WendysReviewed on 10/1/18 7:09 AM
Not giving me any "offers" which is the only reason I downloaded. Straight up scam of an app.
ice pokemon bear tic's Review of WendysReviewed on 10/1/18 4:29 PM
You guys are doing a good job Keep it up Kayla
Aviatrix10's Review of WendysReviewed on 1/9/19 12:29 PM
App won’t open since new update-just crashes. What good are coupons and mobile pay if you can’t access them??
tracer2018's Review of WendysReviewed on 1/8/19 12:30 PM
This is great ssvings
£andrun's Review of WendysReviewed on 1/6/19 12:15 PM
My husband and I both have the Wendy’s app. We love it. Every month they have great freebies and discounts. There are usually 6-8 choices with one time use for each offer for that month. It’s a really nice deal.
Connoawesome's Review of WendysReviewed on 1/6/19 12:15 PM
I tried signing up about 10 times and every time it would not send me a confirmation email, I’d tried 2 different emails and deleting and redownloading the app, but nothing works
jamesspringle's Review of WendysReviewed on 1/6/19 12:15 PM
Too many errors, can’t locate me, server not found. For a major chain this is really bad. Guess you don’t want my business. It’s cool, the Sheetz app works perfectly.
Matthew lucero's Review of WendysReviewed on 1/6/19 12:15 PM
I needed check my balance so it told me to get the app and check thru they’re I put it on the app and then it literally transferred it only t the app and I can t use the apps on the closest Wendy’s to me . Just to use the app I need to travel 5 miles out to a Wendy’s so I can use the app . Btw once you check ur balance on the app and put the info it’s transfers it . Meaning I have to use it only on the app now the card is now unusable. What a useless and wasteful app . Don’t advertise making it seem like this flexible and helpful app when it’s just a pain to have on the side.
Bienmuy's Review of WendysReviewed on 1/4/19 12:28 PM
It doesn’t help you skip the line if your order isn’t made til you arrive. So make sure you “check-In” to have them start your order AT LEAST 5 minutes before your arrival, maybe 10. I like the coupons though
never got's Review of WendysReviewed on 1/4/19 12:28 PM
Love this app!
goodnight's Review of WendysReviewed on 1/29/18 8:22 PM
Can do an online order to any store they need to take notes from Chick-Fil-A.
burntpp's Review of WendysReviewed on 1/28/18 4:53 AM
The sevierville store will not even let you use this app
Tamlarue's Review of WendysReviewed on 1/27/18 8:05 PM
I was trying to place an order for pickup. The first thing you have to do is chose a location, but it never found anything in Lexington, SC. We have a Wendy’s less than 4 Miles from our home. So.....I couldn’t place an order.
Steveaux's Review of WendysReviewed on 1/26/18 11:04 PM
I downloaded the app and created an account today, and it keeps locking me out. I know I’m entering my password correctly. My phone and the app are both up to date, but the closest I’ve gotten to logging in was to confirm my email. After that it never accepts my log in. I’ve called Wendy’s support three times to help log me into the App and wasted an hour messing with it, but I still am unable to log into the App — even after two password resets. I love Wendy’s and just want to see what deals they have, but this is just not worth it. I’ve never experienced problems like this for any other app ever.
Idot123's Review of WendysReviewed on 1/23/18 3:00 PM
This app doesn't even let me create an account. I put in my email and never got a confirmation link (yes I did check my spam folder). I downloaded this app because I can no longer eat at Wendy's due to the prices (7$ for a fast food sandwich?). I love Wendy's but without a coupon it's a no go.
An Amazing Highschool Student's Review of WendysReviewed on 1/21/18 5:07 PM
I like the app and the offers. I wish Wendy’s accepted Apple Pay. I frequent restaurants that accept this form of payment.
BrownJediDude's Review of WendysReviewed on 1/19/18 5:13 PM
I wasted my time with this app because the store by me advertised the mobile app and not a single store offered it! I really don't even want to give it one star but I had to get this review out
fffan9391's Review of WendysReviewed on 1/19/18 4:16 AM
I used my browser to sign up for a Wendy’s account and the link to login if you already have an account doesn’t work. It’s just text, not a link.
poolguyduane's Review of WendysReviewed on 1/18/18 5:36 PM
Me and husband loves Wendy’s. Their hamburgers and fries are the best. And their 4 for 4 are a good value for people with small appetite.
moviewatcher78's Review of WendysReviewed on 1/17/18 12:36 AM
I love the idea of an app for Wendy’s, especially with a rewards program and offers. However, I am not able to special order like I usually do in the store (substituting chili for fries) and I’m not able to take advantage of my free frosty key ring I purchased. Also, the rewards for only for in app orders unlike Whataburger which allows my app to be scanned and me receiving credit for my in store order. For now, I will continue to order in store and hopefully this app will evolve with time to something more usable.
Zombie Bleek's Review of WendysReviewed on 1/16/19 12:31 PM
Keep up the good deals or I’ll 1 star you like mickys cus they stopped the deals and your food is better. Square and juicy lets go
Deirfiebhcavgdaygcvshc's Review of WendysReviewed on 1/16/18 8:26 PM
Dis is not de wey. Da wendiesth app isth nutting as good asth the mickeyds app
Super Big Brother Bird's Review of WendysReviewed on 1/16/18 7:31 PM
Hi, when is the Wendy’s app going to offer more coupons? The opening screen says that there are new offers available, but I only see the 2 that were there before the update. Does coupons refresh after the expiration date? Can we get offers more frequently, instead of waiting a couple of months to see if we get more offers? Thanks
Ant22207's Review of WendysReviewed on 1/15/19 12:00 PM
The apps not sending the email
Acebush1's Review of WendysReviewed on 1/14/19 12:29 PM
Glitchy - sometimes the order doesn't make it through to the restaurant, favorites never work, but most recently, has become impossible to change basics on anything. Very big problem if, say, you're lactose intolerant and there is cheese on everything. :(
Bjo16's Review of WendysReviewed on 1/13/19 11:50 AM
First time I tried to do a mobile order and it was all set to go and I even had my deal for a free frosty and I get to the restaurant and go to check in and get an error. I couldn’t check it at all I even tried editing the order . Nope just error so I wasted all this time and lost my free frosty and had to order in store