Taco Bell App Reviews

A little laggy. Please bring pay cash option back. I don’t like paying by card only option

App locks up or won’t allow login or password resets, totally unusable.

The old app was A MILLION TONS BETTER! This new app is a P A I N to deal with.

Thank you for all that you do

New App is way better. Thanks!

Taco Bell app is good and perfect but the people working in taco Bell are crazy. They don't understand the customer and customization. I am Hindu and always prefer no meat items but they always put meat even when I tell them no they are idiots

The order does not always go through. Be careful as there have been a few times I showed up and my order never actually went through to the location. And yes that location did support mobile ordering as sometimes it works. Very hot or miss.

Blunts and burritos are the way to life.

You guys used to have The best food ordering app in the industry and I have tried a bunch. Now I have tried your current version with my I5, I6+, and I7+ and there are areas where it sends you for choices that are grayed out. It says it cannot read my Taco Bell cash card (but you show how much is on it). The amount on card is adequate for purchase. Then send me to sign in again. I exited out of app and got a burger at Wendy's without the hassle. I hope you fix this app or at least put up the old one from a few months ago and maybe allow current one only for those customers that don't mind being unpaid alpha testers or beta testers. You can fix this app. 8/22. Looks like y'all have fixed the app. Thanks. I knew you could do it 9/5/18. Response much slower again. Did you forget to turn your trash program back on or at too low a priority level that it slows programs operation. Mcd app is beating you and you were the best.

Your app is a joke when it comes to getting deals.

The very first time I used this app I noticed that I was charged twice for the same order. I immediately bought this to the managers attention and was told that only one charge would actually go through. Well guess what, both charges went through. This is completely unacceptable. If you don’t want to run the risk of having what happened to me happen to you I’d stay away from this app. Now I have to dispute this charge with my credit card company.

Previous app format was much better. Simpler, more streamlined use. New version is slightly less convenient.

Please see title.

Liked on the original app how you could choose how you picked up your food when you got close because sometimes the drive-thru is overwhelmed.Also couldn’t figure out on the new app how to change a crunchy taco for a soft.

Can’t use AmEx

After selecting the store closest to me, my food was sent to the store I had previously ordered from the day before which was across town. Kinda disappointed and very hungry.

It’s fun, it’s easy, and it’s affordable too! It’s easy for me to set up our order and my friends or loved ones can pick it up for us...

Easy to navigate. Fast and super customizable for perfect orders. Also allows ApplePay! Big plus. Good job Taco Bell!

I love the convenience of the app. However, it feels as if my order is never actually started until I arrive in the store and then takes 10 or so mins to be done. Or like the employees are just surprised that there has been a mobile order and they didn’t notice.

This is like the coolest thing ever.

This app needs to allow the addition of more than one helping of the different meats

This app is great when it works. More often than not, staff does nothing until you show up and inform them of the order. Never ready when promised. This time it was 12 minutes after the app told me it was ready

App became super buggy. Let me order food that wasn’t available anymore, I was told they couldn’t refund an app purchase. Had to delete and re-install for it to work at all. Used to have deals, those disappeared. One Star.

I would say overall the app works. I’ve had issues off and on though when customizing orders. I love that you can customize and it is way easier generally to order as such with the app/website versus the drive thru, trying to explain everything to the person taking the order. However, recently when I try and swap something when I select the item I want instead it won’t always actually do so. Then I go back to the swap menu and that option isn’t there, instead the default choice will be listed twice. Also when customizing it will bump me back out before allowing me to apply the customization. Otherwise I probably would have given 5 stars versus the 4.

crashes 3/4 of the time and if i can get it to select the restaurant, gives an error every time i select an item to add to order. unnecessarily bloated and flashy app when it can’t even do the basic things it’s meant to do. focus on getting those right before redesigning again. the app has not worked since the last update.

This app doesn’t function particularly well and the main reason is that it can fail to process your order. I tried to place an order that was roughly $42 and when it came time to check out, I added my debit card and the checkout failed. The order was never placed and I kept getting an error message that said “your payment can not be processed at this time”. We tried with different debit cards but none of our payment methods worked. When we decided to give up and just drive to Taco Bell to make the order, I check my bank account and the app charged me 5 times. I was charged over $200 for an order that wasn’t received or made and when I contacted Taco Bell customer support, they gave me the runaround and told me I have to wait three business days before the correction shows in the system with no guarantee that it would. So basically, if you download this app, BE WARNED! It can and will take your money and you will be without that money for days. I’m severely disappointed that I did literally everything right and I have to front the bill for nothing. That’s what Taco Bell thinks of their customers. I am not worth their time.

Absolutely useless unless you want to know what they have on the menu. No special deals, every other fast food app has deals and specials, if they are there I couldn’t find them unless they consider combo meals a deal. Also if you add something to your cart forget about deleting it because you can’t unless you buy it. I have had a Crunchwrap Supreme suspended in limbo for over three weeks now.

You can customize everything on the menu with things I didn’t even know they had. The only issue was I didn’t see a pay at window method.

Yay

Tried Amex and Amex with Apple Pay but won’t work. Needed to select Visa to get it to work.

Kept selecting the wrong store after changing to the one I wanted to use, charged my card and didn’t get the order to where I was going. Waste of money and time for “faster” service. Way too much frustration for zero benefit.

Please stop updating your app constantly, it is annoying to be forced to download new app when all I want to do is order food. PLEASE STOP!

The older version of the Taco Bell app was very user friendly, the process very clear cut and definitely customer focused. It was very simple to customize everything you wanted on your order and not buggy at all. They stripped away a ton of features within the app that made it easy to customize your order and now the process is really convoluted for ordering. The app has so many bugs in it, for instance, I went to check out and the submit button was missing. How am I supposed to place an order if I can’t even hit the submit button? It’s awful and they definitely need to squash some more bugs and add back in some of the customization options.

I ordered my food customized and the customization from beef to chicken NEVER goes through! It is aggravating when u have to charge your card twice for the app’s s**** up!

I’ve use to use this app all the time. Now I just got blocked for suspicious activity after trying to submit an order. What the hell.

I placed an order using the app and paid. I received a text message that the food was ready and I received my receipt via email. I arrived at the store and nothing. They told me they didn’t have the order. There was no manager on duty and I was told I would have to talk to him. The manager refused to give me the food because it was too expensive. It was $12! Really?! All this as I’m standing in the store for 30 minutes. Is this the way you treat your app customers? Seriously thinking of never going back to another Taco Bell again. If I could give no stars I would.

Didn’t use the app after download because there is no option for just a side of nacho cheese or an instruction area to ask for it. I’m willing to pay for it, it is just twice the price to order the chips and cheese side.

I enjoy the food so much! Keep up the great work

My legally blind grandmother ordered her order as she struggled i proceeded to order, when i finished my order it erased everything!! Took an hour plus to order.

I love having the app, it makes it so easy to place an order with all the changes I make. The only thing I have an issue with is they don’t offer sweet tea as a drink option so I’m always having to tell them at the window. Please add sweet tea to the drink options!! Thank you!

This revolutionary app has updated my world of food! It makes it easy as a button to save your creative creations including your beefy five layer customization! Best of all you can order your food ahead of time, like while running errands, to ensure your food stays warm and you can get back home to your families! Before I got the app I really didn’t know what items I could just add to my burritos or quesadillas but now they are all outlined in front of me ! Like my famous chicken quesadilla add steak spicy ranch and make it supreme! By downloading this app your are not only saving time but also money! So please do YOURSELF a favor and download the app today! (Not paid or sponsored by Taco Bell inc. but hopefully in the near future they will notice me.) have a great day, and hello Taco Bell customer service employee, (please do a piece on me!)

Can’t log in with credentials. The app will consistently log you out. Extremely buggy and horrible to use. #PleaseFix

Dope

I used to love the Taco Bell app when it first came out but since then it’s really gotten terrible I don’t even use it anymore. There’s never any offers which is one reason I don’t use the app anymore secondly the prices for each store are wrong.

This app used to work just fine, not sure what happened. The last several times I have tried to use it, I order my food on the app and either select for them to make it now or select a specific time. Then when I get to the restaurant at the specified time, I have to wait in line in order to tell the employees that I am there before they begin to work on making my food. If I am still waiting in line and still waiting for my food to be made, what is the point of the app? The last time I was there, I was so frustrated with it, I talked to a manager about it. He told me that the reason my order is not ready or even in the system yet when I get there is because the Taco Bell app has been having a lot of issues and is not very reliable. He said the app is run by a third party and there is nothing Taco Bell can do to fix it. The manager told me that he would recommend not even using the app because it is too unreliable. Disappointing.

I received email indicating if I ordered online or via app, I’d get a 20% discount. I clicked on the link and placed my order. No discount and no (obvious to me) place to ask.

Not a single coupon or offer, false advertising scheme. No purpose

I’ve been using this app for a few years now and never had any issues. Tonight I started to place an order and noticed an issue as soon as I added the first item. The combo meal I wanted to order is $7.99 and it was charging me $11.59 at checkout—this is without any customizations. I decided to add a couple more things to see if it would correct itself. It didn’t. Not all items came up more than they should, but most did. Please, double-check your orders before paying!

Not only did you get my order correct but the store I went to had great customer service , shout out to the Taco Bell on greenspoint in Houston Texas y’all made my night and it was very refreshing to navigate through the app, you can really tell Taco Bell went in for the k*** on their mobile service it’s phenomenal and I was even offered to get it delivered. Thanks Taco Bell you always know when the struggle is real and helping me out w/ affordable greatness. I’m also very happy the crunchy burrito is back 😍 y’all five star and that’s huge.

Constantly signs me out. Don’t realize until after I add items to my cart. Then when I sign back in my order gets wiped. Annoying.

Taco Bell is My favorite fast food restaurant, by far. I love being able to look at the add-ons and play with my order. This app is great. Thank you Taco Bell!

At school we are conducting case studies on business management operations and supply chain. Our company is Taco Bell, so I decided to get the app and check it out. App was great and the order was prompt through the drive thru, of course it’s 10:00 pm PST right now so traffic is light out. My order was prompt. The only glitch for this evening’s order was the girl at the drive through asked me if I wanted sauce on my quesadillas and I said, “on the side, please”. They had already made my quesadillas and had put the sauce on them anyways, so I just took what they made me. My experience was flawless accept for the sauce before I was asked situation. The app worked well, I ordered through the app and paid through the app and just rolled through the drive through. The sauce before the question situation, I’ll chalk that down as complacency, perhaps.

It is up to date with their new stuff and deals. And it’s easy to navigate and you get to see pictures of the whole menu.

Why do I still have to wait for it to be made when I get there but I have to pay for it now? My order is paid, it should be made. McDonald’s makes it when I pay. Dominos does too.

Great if you want your order list it incorrect 50% of the time. Used app 6 times . Last three times order missing items , order couldn’t be seen at restaurant. Something wrong with order. App should save you time picking up order. This one doesn’t

I’ve encounter many bugs and things with this app. App crashing, constantly switches your pickup location if you back out of order which causes you to send it to wrong one, sometimes I can’t even submit my order, it just freezes? Number one thing I hate is you never get these “offers” that are supposedly there.. I have ordered from this app plenty of times and have never once received any discount or offer on my next order. McDonald’s app all you gotta go is have the app and bam, you get buy one get one free food all day long!!! But I do love Taco Bell and I love that you can fully customize things. However the prices are outrageous these days, the dollar menu is a joke. Things like lettuce and tomatoes should be free, not an extra 40 cents... that adds up. Same with swapping meat, why is chicken almost a dollar more? Most places it’s cheaper! What the h*** happened to the old Taco Bell? One you could rely on when you only had pocket change...

Glad to have pre order choice

A week ago everything worked fine. Now I can’t even get a soft taco to pull into my cart for any of my locations. With the app I was a frequent customer. Without it I probably won’t be going hardly at all since it helped me be able to order a work around for an item that was pulled from the menu 😩

Pain in the butt. Wouldn’t save my order customizations. Took me over 10 minutes to order my dang food. I know I’m a dummy, but it shouldn’t be that hard for a d**** to use this dig-dang app!

This app is really awesome. It’s very easy to see the calories in each food item. I can see the Ingredients with each item. It allows me to Customize meals. You can all see how much each item will come out to. I’m Vegan so I can always rely on customized menu items from TB for yummy and quick food. HOWEVER The new updates are terrible. There was a favorites tab where you can go back and look at your favorite meals. It was a great resource to have. It hasn’t been working properly. It says “something went wrong” but nothing is fixed. It’s been a hassle to go back & find meals I like plus having to customize them all over again. Please get this issue fixed because I really did love this feature. Overall good app, but what made is great was the favorites tab which doesn’t work.

The store staff told me to complain on the app, and couldn’t do a thing to help. Bye. Again...

I’ve tried a lot of food apps and this is by far one of the most reliable and easy to use. I only wish they had a rewards program for customers that use the app. Otherwise, I highly recommend downloading this app if you are a frequent Taco Bell customer. 🌮

My old account was suspended for suspicious activity. I found this out AFTER recreating my favorites. No way to fix my account and not even anyone to call?!?! No help, no way to fix. Had to create a new account to order dinner. Extremely disappointed, very annoyed. The app is good, but they can take this rating for their failures.

Taco Bell Mobile App

No "deal" other than the obvious Dollar Cravings, which are already available w/o the app. Do better Taco Bell. A lot better. 7 bucks for 3 pitiful taco meal?!? Do better.

Why do I have to show up before they start making my food? It’s a bit pointless.

New layout lets you set a favorite location - however setting a favorite is essentially useless as you still need to provide location/zip and select your store. Check marks for the “steps” make it seem as though they are immediately creating your order upon checkout since it “checks” the step you are on and not just the ones completed. I’ve had two orders not show up at the location specified; can’t tell if it’s a system or poorly trained employees (at least on the second time because they didn’t ask for my order number).

App payment won’t work. Apple Pay won’t work. Fix then this could be a great app.

Really slow

Says my account is locked out. Takes longer to order through the app than to wait in long drive through line. Make it faster to order & enough with the long drawn out sign-ups please

I know that the don’t claim gluten-free, but there are so many great options!! Thank you, Taco Bell

Took my money but says can’t complete order. B.S. don’t use it

I use this app everyday and so far no problems with the app just idiotic workers that can’t read, the only thing I do not like is the old app (three years ago) they gave you special coupons and offers, now you never see them and I use this app everyday (no exaggeration) wish they gave special offers to those of us that use this app religiously and even share it on social media to help them get more people to download

Thanks

I had great reception when I ordered and this act was super slow

Struggles sense I’m not use to ordering off my phone but the app was very easy to use and order everything I wanted

Opening app shuts off Bluetooth radio . This renders it unusable. Deleted till this issue is fixed

So much better when you can order by the app especially when you have a lot to order

Nice app. Easy way to order what you want, save it for future times. And go through drive-through quickly. My only concern is that sometimes it takes 3 to 5 seconds to load a new page.

Ever since the last update I haven’t been able to use this app to place a single order. It keeps telling me there are no pick up times available for every single store I usually go to and use the app at. Go back to the old app, there was nothing wrong with it and it worked every time.

I would like to point out, first, that on my first time using this app, I ordered ahead and when I went inside, one of the workers said, “Oh! The app is messed up. You have to push a few buttons on your phone to get the order in. But since you already paid, we’ll have it right out for you!” It wasn’t hard to tell that the workers never started making my food and the app definitely wasn’t messed up. They just decided to lie to me about both about the app and my food. It was 25 minutes from the time I made my order to the time I entered TB. It took an extra 15 minutes for 4 crunchy tacos! Next I want to know why there is an “Offers” tab when there are never any offers. I’ve had this app this October of last year and have yet to be given a single offer. Get it off of the app if there’s nothing there.

Can no longer order food, uh-oh is all that pops up

Taco Bell for the win 🙌🏾

Hey, Taco Bell, I’m not sure if you realize that your update is an absolute failure. I’m sure I’m not the only person who was logged out of their account and needed to either log back in or re-register. Unfortunately, your re-registration process is too cumbersome. Specifically, you can’t reuse your cell phone number for your new account without going through some reset process. You’re a taco joint, not a bank. Not to worry, since we weren’t able to re-register, we went and ordered food from another fast food place. Good luck in the future!

Mobile order is my favorite thing to happen to Taco Bell!!!

Really great place they prepare your favorite taco or specialty. Very friendly staff.

This is a poorly conceived and horribly executed app and process. They will NOT prepare anything until you arrive, wait in line and talk to the cashier. What’s the point? Don’t waste your time with this, it doesn’t speed anything up.

Ooo I’m so excited to go home and get some sleep I gotta was a day to see you tomorrow and then I’ll be home tomorrow and I have a question about you tomorrow morning thank goodness for your birthday and I hate you too lazy you have a lot to say yes you are so right now you’re so sorry

Your website is hard to navigate.

Stop changing the way this app looks and try making the function correctly. It can’t load my cart, it can’t load if I want to customize an item. This app is garbage for something that is meant to support a worldwide fast food chain.

I expect notifications like “your order is ready”, not “try our fries before they’re gone”. Using notifications for spam is unacceptable!

App is kind of slow navigating. Hope it improves then I can give it 5 stars

I’ve had this app for MONTHS and have placed MANY orders on it and I have yet to receive any type of offer. Other fast food chain apps constantly have coupons on their app. I love Taco Bell, it is my favorite fast food restaurant, I just wish they would get it together with these offers! My birthday just passed and it would’ve been nice to get a free meal or taco or something! Other than that, I love the convenience of the app. I LOVE that I can customize my order and tell them to put less sauce/cheese, even though it’s not always done by the employees. I’ve had a few glitches here and there where the store never received my order, but they never made me pay again and they just made my order for me. If there were ever offers I would totally change my review to 5 stars, but what is the point of an offers tab if there’s never offers? I’ll just be here waiting, with my cheesy Gordita crunch 🌮(with beans instead of meat, less cheese, and less sauce)

This is a great app I am quite honestly impressed. I made an order and then I had to cancel it and it cancel that very easily and refunded the money. I have made several orders now all went well.

Slow and buggy and keeps losing my login

App crashed 3 times while trying to place an order.

Even for the d**** and hungry

Your mileage may vary. BUT. Ordered on the app..said the food was being prepared (wasn’t), said the food was ready (wasn’t). 25mins waiting.....talked to manager...oh, we don’t start preparing until you ask about the order!!!! Why have the app? She stated...’don’t use the app, it’s useless’. Yes it is. DELETED.

After tons of issues with previous versions of this app I’m finally able to order again with no issues🤞and I got my gift card balance back. So far so good

I like being able to order things easily with customizations. They seem to mess up less when ordering through the app. It’s not obvious how to delete things from your cart. It doesn’t know when the store is out of something. I like getting emails after I order, but if I leave something in my cart, I get an email, and that’s super annoying.

The American Express and Apple Pay would not work.

The app is awesome to order from.

Essentially a menu. Won’t process a credit card (tried several) so therefore you can’t place an order. Pointless if the app doesn’t do the one thing it’s supposed to.

Never use this app! I should of learned the first time, but this app will take your money and the store will not have your order. You will then be forced to jump through hoops to get your money back, for food you never got. Stay away!!!

We always receive excellent service

Restaurants, almost every single time, forget to give you food you PAID for. The app does not allow you to contact support about missing food

Because of the update, I haven’t had Taco Bell in two months. I received two gift cards, went to use one with my credit card to cover the balance, the app said there was an unknown issue. It took the money off my gift card, and the store never got the order. Sent two emails to corporate through the website over the last two months about the issue, and haven’t heard back once. Skip forward to today, I said ok, I’m craving Taco Bell. Go to put an order in, “UH OH! There’s in issue with your payment!” Nothing has changed. I was using my bank card, so there is no reason why it isn’t going through.... If there is any good coming from this, is that it’s helping my fat a** break my Taco Bell addiction. But seriously Taco Bell, bring the old app back. Please, please, pleeeeaaaasssseeee! And refund the gift card that the app took the money off of, but never received the order.

The app is quick and easy. It’s very awesome.

This version is much improved from the last. Easy to navigate and doesn’t lock up or deny the order at checkout. We will see how the restaurant handles the order.

Definitely more convenient than using the online browser that never works🤢

I’ve always been able to do online orders from my store until one of the more recent updates. Could you fix it. The app is way easier then trying to remember what everyone wants to writing it down.

New version is very slow and sluggish.

Just downloaded the app tonight. Placed an order for a local pickup. The app didn’t ask for a sign in, and so I paid with my Apple Pay. Showed up to TB, and they didn’t have any trace of an order. So I had to place a complete new one and, and still paid for the one on the app. So stupid. I didn’t get an email since it didn’t require me to sign in... so now I have no proof of the Oder other than that my phone said it was ready for pickup. Called customer service and they hung up on me. So stupid.

This app used to be great. Now they have used programmers who have no idea how to serve a customer. I got locked out on my mobile app and had to create a new account on my husbands phone. Because this app has gotten so bad I cringe when he says Taco Bell. We go to Taco Bell less often because of the poor quality of this app!!!

So F’ing frustrating, especially when you’re d**** and trying to put an order in. Usually I wouldn’t admit that, but I’m pretty sure I’m your key demographic at 12 am! FIX YOUR APP

I’ve tried 3 different cards and they all didn’t work. I got the “uh-oh we can process you payment” c*** and I know I have money in them and I literally checked my bank accounts before trying to order

Didn’t give me the option to customize my drink to a specific fountain drink

When this app works, it’s great! But 4/6 times I struggle just logging in. It is so incredibly frustrating that I won’t even order. The amount of time it takes me to reset my password and set it back to what it originally was is unreal. Jump through all these hoops and it won’t let me order from the location. So annoying. Was told by an employee they use a register to accept the online orders and they sometimes shut it off so they don’t have to deal with the orders. No idea how true that is but that was super irritating to hear. Please fix the bugs on this app!!

I use it to order food at work and it’s ready in 3-5 min no you can choose when you want to pick it up

For a fast food app it shouldn’t take 10 min to order food.

That is all...

No matter what I do it always sends my orders to the location I’m closest too, NOT the one I choose. Immediately pressing “cancel this order” never works. Just says the order cannot be canceled. Thank you for wasting my time and gas

Do not like the new app layout. Original app layout was easier to use.

Easy to use and order! Only gripe is the employees need better training with mobile orders.

I had to place this order twice. The first time I placed it when I got to the store on tonelle ave they said they had no beef or slushie which was basically my whole order. I had to place it again at a different location

App crashes constantly. Typically freezes when I try to process my payment, resulting in having to hard shutdown and restart the app, which means I get to start my whole f***ing order over again. Wish I could give zero stars, but then again I guess I shouldn’t expect anything else from a multi-billion dollar company.

I wish there was some way to recognize the restaurant for exceptional service. We ordered a bit of everything for someone (25yrs old) who had never had Taco Bell before... the staff was friendly, attentive and patient. Even with a large order they handled it like pros (down to the no tomatoes <3). [950 Jefferson Rd. Rochester, NY]

Great experience,but it's 2018 and your stores don't have apple pay. My entire wallet is on my phone and I had to order through the app after being line trying to use apple pay which doesn't work.

Every time I order off of this app I get to the payment screen and put all of my information in, then it freezes and my order never goes through. I definitely get charged on my card every single time. Luckily the nice employees at my local Taco Bell gave me my food but didn’t charge me. They told me how people go in there ALL THE TIME with mobile orders that weren’t sent, but we’re still charged! Don’t even bother with this app until they fix this major issue!

App is garbage log I. Failed many time the denied my debit card 12 times fix this c*** app

Can’t purchase anything from any Taco Bell. I used multiple payment methods and multiple Taco Bell’s, all I get is “Uh oh, payment processing not working.” Very upset as this caused chaos for us to order a lot of food in a quick manner

Boy, you guys made a huge mistake only serving these for a limited time. I had the chicken nachos and they were excellent. The best I’ve had in ages!!! Went in today, to order them again to find out they were no longer available, so I walked right out!!!!!!

The app now leads you to believe your order is being made and ready for pickup. Surprise, they still don’t make anything until you show up and now on big orders you have to come inside. So why bother to use this app at all ?

This has happened several times at this point I set my order go to pay and i click the store and it says no pick up times available and it’s so frustrating

I log in and a while later I have to re sign in. But my password doesn’t work and I have to reset. But I get an “Uh-oh Access Denied” if I try to enter my email and send a link to reset my password. What the heck?!?

What’s the point of having an app to order ahead of time if it’s not going to be ready by the time you show up? Why do I have to “check-in” at the drive-thru or in-store before they start making the order? The whole reason I’m ordering on the app is to bypass waiting at the restaurant.

Why have an app that doesn’t provide a benefit after the inside of TBell closes? Yes, if you’re able to go IN then by all means, order online. If you’re trying to avoid a 20 min drive thru wait.....think again. We ordered online and still waited in the drive thru after calling and being told that we had to. Then we checked in at the drive they ordering area like instructed on the app....and got to the window and our food STILL wasn’t ready. They did nothing to makeup for it. This is insane, don’t use this app.

Not impressed wished I could select cash as payment!

Couldn’t figure out how to choose a specific drink with a combo and it doesn’t show any substitutions made in cart. You just have to hope for the best.

I've used this app plenty of times, no issues. Today I can't login. Says it's failed, and I go to reset my password I get an "access denied". Tried ordering without logging in, and I put a payment method in, again, "access denied". This app is worthless if you can use it, glorified menu to look at.

I just tried to use this and it was a waste of time. I placed the order successfully, got the email confirmation from Taco Bell and a notification from my bank to let me know money was removed via Taco Bell. Cue boyfriend leaving to pick up said food. Not but a moment later I got another notify from my bank that the money was credited back. I get a text from my boyfriend soon after saying they don’t have the order. I check my email and one pops immediately to let me know that it will take up to a week to credit me back, no explanation. I try to use the track feature in the confirmation email and it tells me that I cancelled the order. No, no I did not. What a waste of energy and completely frustrating for all parties involved.

Navigation is not very intuitive. There seem to never be any “offers” while on the McDonalds app there are always deals for using mobile.

It sometimes gets stuck in a loading screen and I have to restart the app but it saves all the orders so it’s not that big of a problem for me

The old app sucked, this app is so much more user friendly, simple, and practically flawless.

Please keep it so we don’t have to set up an account or save personal info to order from the app. I did like the previous version of the app much more. Was much more user friendly.

The only reason I order food online is so that it's ready when I arrive, yet this is one of the few that require you to physically check in at the store to finalize and begin working on your order.

This used to be 5 stars but Taco Bell is losing the edge it had. -1 Star for completely tuning the app on the update. The previous version was hand down much more user friendly, quicker and easier to use. -1 Star for having the “deals” section but never having any deals. One of the main reasons I started using the app is for this. I’m saving them money by not having their employee take my order (and often s**** it up) so at very minimum they should be offering some type of em incentive for using it. Bottom line is that if Taco Bell goes back to how they were doing things a year ago, they would have a 5 Star vote on my end

This is how apps should function!

Online orders do not work error message “access is denied”

This app is a joke. It works one day and doesn’t work the next. What’s the point of making an app that doesn’t work? Don’t waste your time- just order at the store. Get it together, Taco Bell.

have to press buttons a few times to register, kinda slow navigation and loading overall

I start from SCRATCH like a new customer. Every. Time.

Enjoy using the Taco Bell app saves lots of arguments when my husband can’t remember

Won’t let me order online what’s the point? Also it logs me out all the time. When I try to log in through Facebook it does something that other apps don’t do, it tries to run Facebook through some sort of internal browser that Facebook keeps forgetting which triggers emails and security prompts. EXTREMELY annoying, just forward me to Facebook like everyone else.

Before they changed this app I was able to login and save favorites to make it easier to order. Now with this new app it won’t let me login or even create a new account. Makes it difficult to order now cuz I have to edit my food instead of just selecting it from favorites the way I like it.

This is the least user friendly app I’ve used in a long time. It’s counter-intuitive and needs a total redesign. It’s hard to use and doesn’t provide easy access to individual food contents or making custom order options like lettuce on the side. It offers this option for some ingredients but not all. It took me 5 minutes to figure out how to delete ordered items or make changes to them. And it doesn’t seem to offer an option to add ordered items to cart late night for placing order and pickup in the morning. I could have driven 2 miles to my local Taco Bell, placed the order & come home and eaten it by the time it took to look up individual food content and the go through the ordering system. And I registered but didn’t get a confirmation email. So I don’t know if my user ID & password work. In fact, I didn’t see where you logon. SAD that someone makes over $100k’s per year to lead a team to design and get this app out to market!

No longer supports online ordering. Worked fine before. **UPDATED ON 8-14** Customer service reached out to me and we chatted over email. The app is now completely fixed for online ordering. I sent them a screen recording of it showing the locations near me and it’s now fixed. If you’re having problems with online ordering reach out to customer support they are amazing and will fix your specific locations. THANK YOU!!

The app use to be really good but after the update it would keep denying all my cards and would not allow me to long into my account.

The previous version of the app was great. Not sure why they switched to this web-based version that just looks cheap, and runs really poorly. This version no longer had the ability to pay on the app, and then select when you are there do they wait to make your food. Overall just a huge step back, wish they'd go back already...

This version would have 5 stars if it didn’t spend four freaking years giving me so much trouble. Works flawlessly currently!

Half the time it doesn’t work. I have to constantly log in because it doesn’t retain my info. It doesn’t get updated along with what Taco Bell currently has available so after buying something I get told that I can’t get that and have to argue with them about getting my money back. If you want to use an app to order stay away from this one. You’re better off going to any other fast food chain or even pizza place.

Love Taco Bell

Had to make a second account because it lost my first account password. Wouldn’t let me reset password. Fix your app.

Wow I did yesterday and now I walk in and it’s ready with a big line no waiting I love this app deal

Wow, what a great experience! This app really does live up to the hype!!

I tried to use forgot password and got some generic error. I had to create a completely new account. Their FB login integration doesn’t work either.

I downloaded this app and placed an order as a guest user. I chose the Apple Pay option and was immediately charged. Right after I placed the order, I was greeted with a screen giving me the option to track my order or continue with registering an account. I decided to go ahead and register for an account. Go back into my orders and it’s gone! So I go to Taco Bell and they have no record of my order and told me I have to “check in” on the app. Well I can’t really do that if my order has just vanished. I also got no confirmation email at all. What was the point of having to enter my email address (prior to creating the account) and charging me right then and there if I was going to get no receipt whatsoever? And no option to contact them in-app should something go wrong. Just some “don’t call us, we’ll call you” form you have to find online and a phone number I found after further internet searching that you sit on hold for over 30 minutes before getting frustrated and hanging up. So now I’m out $22 AND I have to go home and tell the family I didn’t get dinner because I’ll be d***** if I pay 2x for the same meal. Shame on you, Taco Bell.

I used this app on 8/7/18 for the first time. It is now 8/13/18. They double charged my order. I went to the Taco Bell where I bought the food to get a refund for the second charge but they can’t do it at the store because the app is a third party! I emailed the app (because they won’t give you a phone number to call), they replied that if I don’t see the refund in 24-48 hours I needed to send more information. I sent what they requested and I am still waiting for the refund. DON’T USE THIS APP IF YOU WANT TO KEEP YOUR MONEY! THEY WILL STEAL YOUR MONEY BY CHARGING YOU DOUBLE AND NOT RETURNING IT!!! AND DEFINITELY DO NOT USE DEBIT!!!!!!

They said here at the taco located in 46714 zip code they can do what we was going to order on the app just completely awful!

Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!!

I have used this app a few times, and a majority of the time the location has not received the order (even though I’ve paid and have received a text saying it’s ready). Also, showing your order from the app to the manager does not constitute as verification of your order - so they told me I’d have to place another order and pay again, which I refused to do. Disputing these transactions with my bank has not been fun.

The new redesign is miles better than previous versions. However, it glitches out a lot, sometimes refuses to let me do anything without changing my password, once logged me into SOMEONE ELSES ACCOUNT after using my own correct credentials to my account. It currently refuses any payment of mine except Apple Pay. However, my local Taco Bell restaurant is amazing and ran by some of the most friendly and hardworking people I’ve met.

Their app (though a little slow at times) is extremely easy to use and offers many different customizable options that I would never think of to add to the options. Unfortunately some locations don’t serve certain items and I wish it would let you know if they didn’t (Chalupa savings box isn’t offered at my location closest to me but it shows up on the app).

There are no deals on this app. So what’s the point?

The app used to save your customizations when you added it to the cart now if you did any customizing you must do it AGAIN at checkout. 98% of my order was wrong because of this and I only found this out after I drove 10 mins back home and gave the food to my family. Bring back the older app that worked perfectly fine.

Downloaded it today to get dinner for the wife and I. Got everything loaded, verified my credit card then hit submit and says something wrong with my payment, try another form. Did this three times with three different cards. All with the same result.

Need to clean tables but service and food was awesome

I wish you could add what sauce you want

Grilled For Life Yay!!!!!!!

After customizing and ordering food the customization disappears. I had to cancel the one order then re submit it twice then wait for them to refund me almost $60 for both cancellations cause the order was for my family. The old app was fine just a laggy. But this app is now useless. 😡

Apple Pay doesn’t work on iPhone X

It doesn’t let me allow to purchase a side of beans or a side of nacho cheese like I can in the drive through.

It took me multiple times to get the Apple Pay button to work

It’s pretty easy to use. Just really slow to load. I was on my home network’s WiFi and it’s the top speed. I’m still going to use it though.

I have special dietary needs so I love using online ordering because I know I can get the order right. This app likes to forget what I’ve selected when I finish an order. I always have to go inside the store and look like an incompetent, picky idiot when the order gets messed up because of the app.

Couldn’t alter the party pack to change the amount of soft to hard taco ratio or add bean burrito as a 3rd part of the pack of assorted. Otherwise it’s come a long way. Keep up the good work

I was charged twice for two meals that I did not receive and I want the charges removed immediately. The app kept glitching when choosing the restaurant to order at. I was sitting at the Taco Bell I wanted to order At and I kept choosing the correct restuarant in the app but every time the order went through it sent it to the other restaurant. So I had to wait in a Taco Bell drive through for 40 minutes because the workers couldn't figure out how to use the app either. I'll never come to Taco Bell again if the two charges are not removed. If Taco Bell does not reach out to me I'm never going back again EVER. DO NOT USE THIS MOBILE APP. BROKEN APP THAT WILL OVERCHARGE YOU MULTIPLE TIMES AND HAVE NO WAY TO CANCEL AN ORDER

They will mark your order completely and you’ll keep waiting at the pickup counter forever. Looks like the employees are fooling the system. Also it seems like online orders are treated lowest priority over in store orders. Not happy.

After a recent update, you want my phone number. Why? You don't need it. It says "you'll thank us later". No, I won't because I won't be using the app any more.

This is my fav food bout to go eat some later now that I’m thinking of it mmmm:p

Tried placing an order twice using Apple Pay & got two error messages “access denied”.

AWESOME

Lots of customization available.

If you have to wait til you get there, and wait in line to then give them your name, so that they THEN start making your order... WHAT’S THE POINT OF ORDERING AHEAD?!?! You still have to wait in line, you still have to wait for the food to be MADE. Pointless!!!

I downloaded the new app excited to use it after going through the entire process and getting my order Reading the payment screen would not work. Neither Apple Pay nor Visa check out woodwork was requiring me to give Taco Bell Mike personal credit card information. This is a film on an Apple product to have Apple Pay not work.

I’ve noticed recently when I get my order, my food is not like how I customized it. :(

Visa checkout doesn’t work

Super easy

Apple Pay option is there but when touched it doesnt do anything. Why have the option then?!

I have a big family, with 3 picky kids, and we each customize our orders. So the app is so convenient because instead of my husband or me trying to remember how to order everything we just use the app. But lately it has not been working. I input the entire order, usually about $35 worth of food, and it says there’s an error or payment method isn’t working when there is no reason at all that it shouldn’t be working. So I ended up telling my husband over the phone while he was in the drive thru talking to the speaker what and how to order our meals. Plus, where are the coupons that they used to give us? It’s been YEARS! I love Taco Bell and so does my family. We eat here too much to have to deal with annoying problems like this from the app.

Used to love the app even though I had problems with it sometimes. This app rarely works. Everything is excessively slow to load, and sometimes won’t load at all. I’ve had the app not let me log in several different times since the app changed and makes it impossible to use. I had it log me out in the middle of ordering! This version would be so easy to use if it actually worked!

Terrible!!! Incredibly terrible compared to online ordering on website. It kept adding burritos to my order....

Before the complete overhaul of the app a while back, this was my absolute favorite food ordering app. Now each attempt at using it ends with me giving up and just ordering in store. The layout isn’t intuitive, the food list isn’t comprehensive, and it’s slower than molasses.

Just because the app allows you to purchase something at a specific price, that doesn’t mean the store will honor it. I ordered and paid through the app only to get to the store and be told they won’t honor the prices on the app, so they could substitute a cheaper item or I could pay an extra $2 to get what I’d already ordered and paid for. I was very frustrated. It’s like the prices on the app are just to get you in the door.

The Taco Bell app said my food was ready so I gave it 5 extra minutes when I went in my food still not ready they were barely starting to make it I was really upset because I was on a 10 minute break so in total I got my food almost 20 minutes from when I got a Taco Bell notification that it was ready when it was not very poor service I wanted a refund

This is great, order, pay and pick up. Now I can have Taco Bell whenever I want, so cool. Get app

Much better and faster to order

Nacho fries supreme in the picture is larger than the nacho fries bellgrande... also the picture for nacho cheese dip will not load. It will not let me log into my facebook account either

Apple Pay is broken, WAAAAAAAAAAAY TOO MUCH sliding windows and moving things around. Also, who in the world thought it was smart to replace "food is prepared when you go to drive through" with "plan ahead"? I order on the way, not to pick up at a certain time. Fire any app dev who picks form over function, but this isn't even formed well. TOTAL garbage, I eat LESS Taco Bell because I don't like fighting with this crApp.

Figure it out , with every update the nightmare begins .

Wish there was a cash option

Yeah you do get points for actually use in the app when ordering but due to The fact you place an order but yet you still have to sit in the long line of drive-through in order to place the order completely then having to wait behind the people that ordered in front of you so honestly it’s just best to work from the actual speaker because wait the exact same time

Thank you for making an app for me to be able to look at Taco Bell tacos when I'm not eating Taco Bell tacos. It helps the cravings so much. I wish I could eat my phone but it probably won't taste as good as a Taco Bell taco. Thank you.

Old app was a lot easier to use. This one freezes

Title explains it all.

It takes forever to load anything. It is useless to try to order with it. Save your frustrations and just goto the store to order

Took 20 minutes to load

So the Taco Bell app use to be so bomb. Such customization and always remembered my info, making ordering a breeze. Awesome 1/2 coupon for visa checkout users. I used it all the time! New app update has made me HATE using this app(and sometimes it is actually impossible to use). The new menu design is crap. Less intuitive and always some kind of “error”. It just doesn’t make sense. If it ain’t broke don’t fix it. Y’all broke it. Go back to old app design ASAP. Use to recommend this app to everyone I know now I recommend they NEVER download it. 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

You had a good app and then you made it terrible. Congratulations

My fiancé and I ordered off the app and customized a few things to be picked up in store about thirty minutes later. When we got there, they had our order ready, but nothing was customized. My receipt didn’t show that we changed anything, but we did, and the manager was rude when we explained this. Very, very disappointed. Will be deleting.

Used the app to not have to wait 20 minutes at the store, ended up waiting 20 minutes anyway. The taco Bell in my town, when busy is always a long wait. Though I would skip the wait, but ended up waiting anyway. I now don't understand the point of the app.

The new update is ridiculous. Froze on me 3 times then during payment it froze again so annoyed

Let’s you log in occasionally. Installed the latest update and had to log back in...this has happened before, so I proceed to log in and it tells me my password is wrong. Ok, tap on “forgot password” and enter my email address...get error: “access denied”, what?? The app is atrocious. Don’t waste your time.

do not even waste your time downloading. app completely does not work, almost as if the app does not exist. says the location is not accepting mobile orders at every location every time of day. complete waste of time even trying. useless app from a useless company. save your money and eat at home or go eat somewhere else!

The app has a habit of freezing and crashing. It also doesn’t seem to keep location selections once they’re made. The UI isn’t intuitive and customized changes to meals don’t carry over to the final order. As a concept, it’s great. Theoretically it should cut down on errors when ordering and make it extremely easy to pick up something quick. In actual use though I’m finding it clumsy, cumbersome, and not being used by several Taco Bell locations in my major metropolitan area.

If you customize an item with no onions, or add something like sour cream (which costs extra) this doesn’t show up on the item in your cart. Also, this doesn’t show up on the screen at the drive-thru, meaning you are paying extra for things you mostly won’t receive. The old app was more transparent and reliable.

After being instructed to swipe left on the item you need to remove from your cart, I find it so awesome to be able to place an order ahead so I “hope” I don’t have to wait when I arrive to pick it up!

The app constantly changes prices of random things to a price that doesn’t match the store. When you customize things and submit it changes and you have to re customize on the checkout screen

Sometimes navigation buttons are hard to get to on iPhone X. Not optimized for the screen shape. Sometimes the submit button is under the home button, the cancel button is under the clock, etc. Otherwise app works fine.

New update is horrible. Phone number is required for texts, so unnecessary. Also, the Grill option is gone. Come on, Taco Bell! If it ain’t broke, don’t fix it!

Old app worked great. New app never saves my info and fails to log in every time. It tells me to try again until it locks my account. Time wasted trying to get a time saving app to work makes me want to stop eating at Taco Bell all together. Fix the app or go back to the old one.

The old mobile ordering app was way better than this new version. I have had major issues since this release, I never had issues with the old version. Today I was trying to load the app and it wouldn’t even load. The app is slow and I thought it was just my old phone, new iPhone 8 and still slow.

I literally can’t even open the app without it saying “Uh Oh! Something went wrong but we’re working on it.” I took a software update, tried it with and without WiFi, I closed the app several times to refresh it, turned off my cellular data, and back on again, soft reset the phone, network reset the phone, and still no avail.

Crashed during email sign up and now is an error message that prevents any other function from being accessed. Closed the app (home key and swipe up) and after it reloads same error and app is unusable.

I created a whole order. When I attempted to login during checkout, I was prompted that I needed to reset my password. Then the app started over at the main screen and my order was gone from the cart. I went to the Taco Bell website and successfully got my password reset. I then recreated my order. During order creation I added and customized 3 orders of nacho fries bellgrande. Each order was customized separately but only the first customization was actually on the order.

seriously, wow spend your time doing other things

Every other time i use the app. It won’t checkout correctly. Last week, nothing. This week, first it tells me the closest store to me has no connection. Tried the next closest and it worked. For now, it’s good. Other times, i wind up eating elsewhere lol

Items don’t total up correctly. Example, $5.00 box totals to $6.41 after tax?! No... try again.

I ordered thru the app and paid with Apple Pay. The app confirmed my order. I went to the store and they had no record of my order. Would not give me my food despite proof that I had paid. My card was charged. No refund either. Stay away from this app!!!!

Because it’s useless. Crashes constantly. Can’t order anything because it always says access denied. Your app was perfect the way it was before. Thanks for nothing.

I am very disappointed in the mobile ordering process. If you want to wait at the restaurant for 30 minutes for your order while people that order in store after you get there, get their food first, then mobile order is for you. On top of that I was so frustrated and annoyed that I walked out with my order without realizing they forgot our drink. We were in a hurry so we just said forget it. Not going back into waste more of my time. 😡 mobile order is a great concept but it’s not working at this Taco Bell.

It crashes constantly. I can’t log in, much less see the menu or order with the app.

Keeps saying this is awkward something went wrong

This app used to be amazing. The offers were great and app worked awesome. This new app doesn’t work half the time and constantly glitches during use. Please just go back to the old app and bring back offers!!

The new app is slow, clunky, and hard to use compared with the original. I wish they would go back to the first version.

Go to Taco Bell every week and really upset about the app. I have an iPhone 6 and did all the updates. The app just keeps saying something went wrong we are working on it. This happens on almost every click of a page! Uggggg I want my Tacos!

Does this app rarely ever work. Jfc.

Downloaded it, signed up, but the app is so slow that it wouldn’t even load my cart. Tried deleting and downloading again, this time even slower and getting error messages when trying to navigate saying “uh oh you can’t do that”.

I’ve had to redownload the app twice. The first time was because it logged me out and wouldn’t let me log back in. The second time was because it would only load breakfast combos.

This app used to work really well. After the newest update, nothing but bad things.

App can be buggy and not clear on why I can move forward in the ordering process. In my case it was stuck on (pick a location) and when I did would not move on. I had to reload many times before it would update and add sales tax to move down the order list.

Would be a good app, much better way to order if it wasn’t for one bug that ruins it. One star because, even if the app is great otherwise, it doesn’t do much good if I can’t submit the order So there is this glitch that has been there for a long time and I even stopped going to taco bell because I was so annoyed. When I check out it won’t let me pay. It just keeps resetting the “how will you pick this up?” question after you answer it and you can’t submit. It’s really a pain when you have got your order perfect and customized and then you can’t put it in. So you have to order it at the drive thru. And my taco bell gets orders s****** up all the time, with or without customization. But they never once got a mobile order wrong. So the thought of having to order there because the app is not working is a real downer, and at that point I just choose somewhere else. I ordered recently and it processed. But now it’s doing the same thing to me again., after I put my order together I can’t submit it. And I’m so irritated I don’t want taco bell anymore. Maybe in a while when I feel like trying again they will fix it...

I have used the app MANY times before and I loved it, until here recently it won’t accepts any payment of mine.

This used to work great for me. Now since the past couple updates I can’t log in. I’ve always used Facebook without any trouble but now it just gets stuck on the login screen. Useless!

Literally will not let me use the app just because it's an older version. I'm not going to buy a whole new phone just to order Taco Bell, are you serious?? Get over yourself!

Constantly freezing. I could have drove to my local store, ordered, received the food, and gotten home by the time I was able to order on this mess of an app

Worst app for ordering food. Location doesn’t work most of the time. Many times it’s just picks up your last location despite selecting a new one. Order update hangs pretty much for the entire duration during creating your list. Applying offers hangs your entire order. Sometimes it just logs me off when I am about to complete my order and once I log back my entire order list is gone!

This app is worthless. I’ve spent an hour trying to log into an old account/create a new account and order food, and even between the app and the website it’s too buggy to let me do anything. Taco Bell must not want money if they’re not going to do anything about this app that’s been terrible for months.

worse worse worse app takes long long time

I always have a very hard time getting past how I will be receiving my order....😩

Need to customize a burrito with no onions? Plan on the app freezing up every time and loosing your order. So you can’t order food but thank g** they added stickers! Priorities are lost at their office

This app used to work well. I’m not sure why it won’t allow me to reset my password or log in now.

Extremely slow and buggy

This app loads way too slow. I wouldn’t use it if I didn’t have to to get my free T-Mobile taco. Today I tried to complete a custom order and the app just kept loaded. I spent way too much time trying to get it to work. Please work on the speed of ordering.

The 15% off for the party pack did not work 😔.

App registered my order and let me use my Apple pay, but no email and no order at the restaurant. Why bother downloading an online menu with zero functionality?

Can you please add rice as a substitute for meat. Also you can’t Change taco shell to Doritos shell on some items anymore.

It is 8am on a hungover Sunday and I just want to order way too much food for pickup so I don’t have to deal with the shame of ordering way too much food in person. The app is way too slow and generally useless anymore. Used to be great. Ordered way more than a healthy, sane person should. Whatever updates you did, made this app useless. It’s a sad day, Taco Bell.

App never seems to work properly

This app performs as if it was developed in 2008. Choppy, slow, and constantly freezes

Every update is 1 step forward 2 steps back. Do you guys not have regression testing?

Love this app when it behaves. It often doesn’t. Currently can’t log in to my account through Facebook as I have been doing for years.

The loading times on this app are horrendous, it takes at least thirty seconds to load every time I hit a button or go to a different screen. I have to spend ten minutes just waiting for the checkout to load. On top of that it doesn’t always apply the deals and randomly shuts down in the middle of ordering. Oh yeah, and the offers can’t be used in the store, only on the app. So no free taco unless you want to sit down for half an hour waiting for the order to go through.

App will not allow me to log in when placing an order despite running through the registration process numerous times. Needs some work....

Might work second or third time of not riding and movement is still as well as car.

Nub nub

The look and idea of the app is fantastic BUT it lags wayyyyyy too much. I have a brand new phone so it’s not my device. I’ve tried on WiFi as well as cellular so it’s not network. I do not have this issue with any other food app (Starbucks, Panera, Chick fil A, Wendy’s). Used several times in the last few days and it just spins and spins....especially at check out. Very very frustrating!

I needed a fast pickup and the app was very user friendly. I will use again

Update speed of app! Doesn’t load very fast. And changes location throughout app

Not only did I have to restart the app 3+ times but before I even placed my order it was removing items out of my cart before I was even placed the order with explaination of “this item isn’t available at this time”. Overall very disappointed in this app.

Taking forever in every step of ordering, keep loading and loading. Very slow response and at the end, still can’t complete my order and spend 15 more minutes in the store try to make it work so I can use it next time but really waste my time

Just wow. Thank you!

Prices on menu ate different than final order. A specialty taco showed $1 on the menu but when I pulled up my order it showed $1.50 Also, it does not total full order correctly. I was being charged $2 more in the total and the numbers did not add up so do your own math before picking up your order so the store can correct it.

Tried ordering from the app. When I used Apple Pay, it took my money and didn’t give me a receipt or anything. The Taco Bell I went to didn’t even receive my order.

the app is horrible. it never lets me log back in or stay in my account and i put over $50 worth of credit in my account and it just logged me out and now i haven’t been able to use it. they need to fix this.

The app doesn’t make life easier. It’s so and takes forever to load. And then, when you’re ready to place your order it sits there loading. So disappointed.

Apps kept on crashing

This app was more or less a nightmare to use. Took me over 20 mins to place my order. Logging into an account mid-order erases the cart. The website isn’t any better, either. This experience was pretty terrible.

It’s somewhat infuriating how useless this app is. I downloaded they gave me some awesome deals which I appreciate but I can’t use them because the app literally just loads the whole time. That’s it. I’ve uninstalled and reinstalled only to have the same problem. Good idea, but very problematic.

Horrible app, 50% time this doesn’t work. Either just remove the app or fix it else u will just loose more customer rather gaining any.

If this app was any slower it would be running backwards. Make sure you attempt to order an hour in advance if you really want to use it.

Had trouble removing items from cart. Instructions not clear

In most apps you can sign up with your on-screen keyboard by moving the screen up and past the keyboard. Not this app. The red sign up button remains fully beneath the keyboard. It’s a no-go right from the start.

I could hardly even order anything . Very disappointing.

Every s***** update the s***** app logs you out. Nothing more frustrating or infuriating than trying to order and —poof you cant cuz you’ve been logged out. USELESS. Btw don’t bother using their social media. They don’t respond.

Honestly, one of the worst apps I have seen. I used older version in past & do not recall any issues. Now, doesn’t even work. Every screen/ step wants to honestly take 5 minutes to load.. it is not functional. I can not even get to the screen to add payment information since has be entered again from prior app. Tried several times & officially give up. Spend way too much time I do not have. Rather than getting filler responses of.. sorry to hear of your experience, it just needs to be rectified! I think original version was fine. Seems like too much “crap” was added that slows down function on app. Not even working on WiFi by the way.. on my home WiFi when trying to use! Nicole A

I don’t know what happened but this app as gotten exponentially bad! Can’t log in using Facebook or email, load times are atrocious, once logged in couldn’t even checkout. The original design and layout was so much better.

Always logs you out even after hitting remember me. Glitches all the time and forget trying to reset your password if you forgot it. Worst app ever

App doesn’t keep you logged in. When you try to log in it doesn’t accept your password. You try to reset the password & it never completes the process. FRUSTRATING!!! App is useless! If I could give negative stars I would

Still amazed after several months they have not managed to fix this non usable pile of dung. It would take less time for me to walk in there, wait in line, wait for the food and go....... That is what I end up doing 90% of the time I can't get the app to work. I don't even bother anymore.

Sooo many bugs, if I was s***** while ordering I’d be curled up in a corner crying out of frustration!

Your app kept freezing, took me forever to finish my order!!

The UI on this app is hot garbage. Unresponsive and sluggish.

First it would just scroll through the three teaser combos and other than that nothing else worked... Couldn't click login or show menu or anything... Today I could finally login... Said my login failed - so I reset password which it accepted... Tried to login again and it went off like it was logging in and just came back to the login page... What a waste of space!

This has to be one of the worst apps I’ve ever used. For a company as big as Taco Bell to put out this garbage is surprising. It rarely works, and when it finally gets your order in, it cause too many problems. Save yourself time and mail your order, it will be faster.

I don’t know why but it doesn’t let me log in.

Not network related, could only pay with Apple Pay. It couldn’t process gift card or manually keyed in credit card. Hate using this app. Would be really convenient if it worked properly.

Please fix your app. I don’t have an account so I didn’t “sign in” to place an order. I used Apple Pay to complete my order and got an error message. Checked my bank account and sure enough I was charged but the order was not placed. Went to my local Taco Bell and they had no order for me - location was correct - even though I had done all the steps via the app and placed the order and paid for it.

Several times while using the app, it would stall while looping some network loading. This happened when searching for menu items, switching to look at the current cart, etc. Toggling between Wi-Fi and cellular didn’t seem to make a difference. Seemed to be server-side network issues.

plenty of options, extremely customizable food, BUT.... the app itself is so slow that it makes ordering nearly impossible! :( freezes 19 out of 20 tries.. i refuse to order in person because of the way i want my food customized. in person there’s always attitude so i’d rather do it via the app.

Either nothing happens when I press log in, or the app causes my phone to crash. No matter what, I cannot log in. There are tons of bugs with this app. It’s not worth the hassle.

Worst app ever constantly has issues using login and password. Somehow it forgets the password saved then you try to reset it and it still doesn’t work. Just order through the drive-through waste of time using this app

The store never received my order (even though I had a confirmation and already had paid).

Disappointed. Ordered through app, applied offers, they were not honored at window. Waste of my money.

So i tried to reorder a special made crunch wrap supreme, had previously ordered no cheese, sour cream or beef but the very next time I reordered it but it added the beef back and I didn't realize so now i paid 10$ and have 2 trash crunch wraps because I don't eat beef.

The app never lets you login so what’s the point

I tried to change password and would not update or confirm password was updated. Then it locked me out and still would not let me update password. Not good at all!

When I clicked on submit to pay, the page took a long time to load. My credit card was charged but I didn’t get any confirmation... I was hungry and now I am hangry... Please fix this...

I’ve been in the parking lot 17 minutes trying to use this and when it comes time to pay you can’t select the submit button

This app used to work and now all I get is “This is awkward. Something went wrong but we’re working on it.” It’s been like this for 2 weeks.

Why have a app that doesn’t work at all??? Trash!!!!

The abredeen store in Matawan New Jersey now has twice taken my money and not given me my food . Don’t waste you’re time on this app . More than likely Taco Bell will take your money and give you nothing in return and say they can’t help you .

I’ve performed surgeries easier than this. The app is slow and sloppy gives you the ring of death took me 20 minutes to finalize the order and pay. Only because of that s***** ring. Will only deal with humans or use the web app.

Welp, they changed it again. At least before it would work most of the time. Now, 3/4 of the time, I can’t sign in. Nothing happens when I enter the correct credentials. The app is fully up to date and I’m 100% certain I have the correct username and password. This app functions so poorly that we have decided to go somewhere else multiple times rather than try to fight it. Fix it, Taco Bell.

I can’t log in. It doesn’t tell me my password is wrong. It doesn’t display an error, or even any message at all. I hit the “log in” button and nothing happens.

Best combination of usability, functionality and nachos

When it works... it works great. However, when it doesn’t, it is a complete failure and flop. It doesn’t work more often! Super disappointed!!

Seriously the worst food ordering app on the App Store. Slow and buggy, I could easily walk in, stand in line and order a meal faster than it takes to deal with the cryptic menus and messages this app spits out. Ordering food online is so simple on other apps, it almost makes you think they tried to make this one horrible to reach the level of incompetence displayed here. Has put me off from Taco Bell in general, maybe I’ll give a future update a try.

This app used to be good a couple years ago, but ever since the complete redesign it has just been awful. It takes too long to put in orders and modifications and is not intuitive to use at all. It never keeps me logged in, and 99% of the time locks me out of my account even though I know the password is correct. I love the idea of online ordering because I make a lot of mods to my food so it’s so much easier to pull up to the window and have it all set up. But I am tired of getting frustrated trying to use this s***** app. Please redesign it and make it work. I have an older phone but honestly that shouldn’t matter. Every other app I use regularly works just fine.

It’s awful Not up to Taco Bell standard at all

For the last 2 months or so I been trying to use app. Same problem persists even with multiple updates. Can not check out when time to pay. There have been several updates to fix this problem and still same issue. Loved the app until the last several updates messed it up. If it’s not broken don’t fix it. I uninstalled and reinstalled several times and same issue. I installed on wife’s phone and tried and still same problem. So much easier to order on app since family members like minus this or add this to each thing they order. Harder to explain over speaker at drive thru. Let’s get this thing fixed ASAP.

Deals finally back after years of: “Save Some Coin On Your Next Order" "Offers" "Nothing Right Now, But That'll Change Soon" Slowness & Hangs make it a Diet App

Nice to have option to pay at store

Tried to select a restaurant and it crashes. App is super slow. I can’t believe Taco Bell used an app like this. It’s so buggy and feels outsourced.

I loved this app when I first found it, but now it crashes constantly and if doesn’t, it won’t even let me log in. Please fix it!

Placed an order and requested inside the store pickup. Immediately after submitting the order I get a text stating that pickup location changed to drive thru. I drive up there and just as I suspected there were 10 or so cars ahead of me in a very slow moving line. I just went ahead and canceled my order. Where is the convenience here?

I love the app and the ability to easily customize my order but it is incredibly glitchy. It is rare for me to be able to complete an order without having to restart the app or delete and redownload.... incredibly frustrating!

It freezes and crashes constantly and doesn’t even save what you were trying to order (for the few available restaurants you CAN order online for) or even save your log in information. I’m not even going to attempt to put my card information in the app. The idea of it and the layout are simple enough to navigate but the bugs need to be addressed ASAP.

When it works, it makes going to my local taco bell so convenient. Most of the time, though, the app is slow or just does not work. I end up going somewhere else.

I cannot access my account through the app anymore. It says my password is invalid. Then it’ll say my account is locked. I’ve tried to reset my password and the “update” button just freezes. Really disappointing because I used to use the app multiple times per week. I won’t be eating Taco Bell until the issue is fixed.

Every time I have tried to use the app it lets me go through and get my order ready... but then... I try to check out and it goes no where... just doesn’t load anything!! Yep, how annoying

iPhone apps keep on hanging and crashing

When the app does work it makes picking up food so much easier. That being said, 80% of the time the app is extremely slow, freezes, or doesn’t register when I’m pressing on a section of the screen. This app needs to be fixed because it’s on the borderline of unusable.

Laggy or flat out non-responsive. Looks and feels nothing like an iOS app. Navigation makes absolutely no sense. You people have clearly never heard of the HIG. We spent 10 minutes fighting this app before we finally resorted to the in-store kiosk. Makes me never want to eat Taco Bell again. Fire your designers and developers.

I was charged and at the same time as the transaction (paid with Apple Pay), an error alert came up. I went to the store to see if my order was ready, and it did not go through even though the transaction went through. I tried to see there was a way to bring up a help ticket or chat with someone (like the other food apps do it), but there was not. As a full stack engineer, I can appreciate how the app looks, but it’s polished crap. My experience was very poor. If Taco Bell paid more than minimum wage for this app to be built, they were ripped off. Sorry Taco Bell your food is great, But your app is needs work. I would expect a startup to have a few bugs with their app, but a large corporation? Disappointing. It goes without saying that I uninstalled the app.

App kept slowing down and freezing.

This app is frustrating. Always loading and I’ll have to start over. Also the Taco Bell on Bellflower Blvd in Bellflower need to improve on paying attention to this app’s orders. I’ve customized my orders a few times and they have never ever followed what I wanted. Also one of their crew member has been rude to me every time I come by to pick up my order.

Wow, almost midnight last night someone changed my profile on my app and ordered with my credit card $22.09 for food. My app should have been secure. Obviously it was NOT!

It took multiple times of opening and closing the app to be able to place my order

Can’t get logged in. I update password. Still can’t get logged in. Can’t update new password. Moreover, Taco Bell offer 0% support for this app. No contact. Help... is a joke. It sends you to tiny print that does not zoom and does not offer any technical support. I used to use this app often, now I can’t. I guess no more runs for the border for me. It’s no longer convenient.

Fire your whole app team. Crashed repeatedly. Tried different phones. Restarted the app. Restarted the phone. Tried everything. Signed in on another device... All the items in my cart had the number of each all messed up. Didn't not want 8 Empanadas 🙄🙄🙄

Every time I try to use the app, I have an issue logging in. It always says there is something wrong with my email or password, and I’ve had to reset it multiple times. Facebook login never works either. When I do finally get logged in, I can never complete an order. I get to the checkout and it gets stuck when I have to choose pick-up inside or drive thru OR when I try to select my payment method. Spent 10 minutes trying to figure it out before just going inside and ordering on the kiosk. Should’ve done that to start, it was barely two minutes before I had my food that way.

Worst food app bad bad don’t even buy gift card

Used to use all the time, now I can’t login. I click through reset password and it just processes constantly. Using iPhone X latest iOS.

I haven't been able to log into the app for some months now (my log in info is accurate). Keep thinking an update will fix it, but still can't log in. And yes, I tried deleting and re-installing the app more than once.

If I could give no stars I would, the only cool part of the app is that you can edit the already listed items to suit your taste. Outside of that it’s so slow and buggy sometimes the order will charge you but not go to the restaurant. There’s also the fact that you can order wait 10 minutes then drive there expecting to just pick up then you sit there for another 15 mins because they never made your food. If you customize anything be ready to sit there explaining each item line by line because they can’t read. The funny part is even though I did that they still completely messed up my order and forgot half the ingredients and some items. I don’t know if it’s just the Taco Bell employees are border line incapable or what it is, I’ve worked fast food and ran fast food restaurants it’s not hard. Whoever is hiring for taco bell near me needs to be fired because it’s like walking into a special needs class.

I got this app hoping use it to save time ordering from my nearest Taco Bell- on University Drive in Huntsville, AL. However, whenever I show up at the requested time, they tell me I have to inform them when I get here- then they’ll start making it. It’s no better than ordering at the counter like normal. If you get the app, make sure your location will actually honor its purpose. It’s not utterly useless to me- the ease with which you can customize an item with all the prices listed is nice. But that’s the only reason I’m not giving it 1 star.

The is soo slow and keeps hanging when ordering, I have to close and reopen it several times when ordering.

Freezes like a Baja blast!

Already twice has the app refused to accept my payments. Entered 3 different payments types on the app and online, didn’t accept anything. Online ordering needs some bug fixes

I love the app and the suggestions although they always rack up my bill I have the benefit of great discounts. It is frustrating how slow the app runs and the number of times my screen “freezes”

Used to love using this app, never had any problems with mobile ordering, but the latest update means I can't use it on my phone at all. It will let me download the "latest compatible version" for my OS but upon opening the app, it just says it needs to be updated and sends me back to the App Store.

App doesn’t recognize my password that I KNOW is correct. Won’t let me log in. Keeps telling me to wait 5 minutes. Password won’t change. The screen keeps “thinking.” This app is trash.

Worst app ever. Nothing ever works. Can’t check out or put in any info. Makes ordering a millions times more difficult.

Great app! Save Money!

Ok. That’s odd. Before going to Taco Bell tonight I couldn’t find the cheesy potato grilled. I wrote a nasty review complaining about it and the new kiosks. Then tried looking again and it was there so I’m redoing my review. But since it wasn’t there earlier. And not on the kiosk I can’t give it a 5.

Took 6 tries to order the family’s food. Kept getting stuck in checkout. I would get one step closer each time until I get to credit card info and it crashes. Garbage app

I’ve tried my best to use this app for mobile orders since it came out in 2014ish. Since the redesign about a year ago, it’s very laggy and buggy. It’s unnecessarily difficult to customize items (sour cream is gross! hello extra cheese!), and sometimes the item has trouble adding to the cart. Heaven forbid you want to swap out crunchy for soft tacos in a combo—that’ll be fifteen seconds of the loading spinner per item. The checkout UI is horrific. I just spent five minutes trying to get past the pickup time selection part to the in-store or drive thru part. No matter what I clicked or how I scrolled, it was hung up on the pickup time option. Get it together Taco Bell people. The app should facilitate me buying delicious tacos in the smoothest way possible, and that’s just not happening with the current app UI and buggy backend. I’m not sure it ever has. Simple and usable > “on brand”

Last few weeks trying to use the app, it just spins constantly trying to load nothing. App is latest update and tries LTE and WiFi, is its not the internet on our side. Taco Bell app used to be excellent but the devs broke it. Please rehire new programmers.

It seems like every change just makes ordering more difficult. How about going back a few versions when it actually worked and then leave it alone??

App doesn’t work half of the time because it either won’t log you in, won’t let you pay or if it does, Taco Bell may not get your order until 1:15 am! Placed an order for lunch and Taco Bell did not get it when I went to the store. Had to order again and then pay in store. The app then notified me at 1:15 AM that I needed to come get my order! Worthless!

It took me half hour to place order because your app kept freezing. I have fiber at home.

Need to add the ability to pay in cash in the store

This app is really good it’s quick and easy just what I like !

Pretty annoying app to use most of the time. Buggy, doesn't respond to input for 30 seconds, can't locate you, says stores are unavailable when they're not. Very frustrating. UPDATE: Now you can't even log in, rendering the app completely useless. Absolute garbage app.

The app crashes A LOT. It takes a long time to get in an order for pickup. Also, have to force close the app a lot because it freezes while loading.

I am obsessed with TB breakfast items!! So good, except I think all items need to add beans. Like a real breakfast burrito should have! But when you place an order on the app you can't add beans. So I can't preorder, prepay, and save us all time like I would prefer. Please get an "add beans" into the ordering app!!!! Otherwise, the app is wonderful and convenient, just not as functional as it could be. Update, it’s so buggy, the app doesn’t always work.

I love ordering with this app and being able to see the menu but for the past month I haven’t been able to log in with Facebook.

This App constantly freezes up and/or crashes.

THE TACO BELL APP DOES NOT FUNCTION AT ALL. CONSTANT FREEZING AND CRASHING. IT HAS BEEN LIKE THIS FOR MONTHS. Taco Bell needs to quit being so cheap and spend some of our money on a reputable programmer.

2nd order in app and it gets accepted then rejected and says they will make it when i get there. 1st order in app was never made until I got there. Not impressed- take a clue from Starbucks!

Double charged me on my order!!

I ordered through this app one night and when I went to pick up my order at the location near me, my order was not ready and they had no idea what I was talking about. The manager had to go back and take my order in which she forgot 4 of my items including a freezie that she had to replace with a regular drink. I waited 25 minutes for all of this and then she went on to explain that my freezie would take an additional 15 minutes. Come to find out, the app charged me for my $25 order TWICE. I immediately called the store demanding a FULL refund but there wasn’t anything that they could do and advised me to speak to the mobile app corporate number. Now I’m having to wait a full 3-5 days for my refund of not only the $25 I was charged, but an additional $25 from which I don’t know came from. Don’t bother downloading this app if you want to experience the same situation.

It runs a little slow on multiple of our devices, but we are vegan and LOVE eating here, so it makes ordering easy.

This app worked perfectly the first time I used it. Then it never worked again. Would not allow me to place a payment for my order. Get it together Taco Bell! I’ll just go somewhere else with functional mobile ordering.

I just ordered over $50 dollars in food for pick up. The app apparently froze so the store never received my order however my card was still charged. The store manager refuses to give back my money because I don’t have a confirmation # but I do have text alerts from my bank and showed them the amount and it says to Taco Bell. Do put your information into this app.

This is one of the worst apps ever. It worked better before the recent update. We tried to update our password. It took twenty minutes. We then tried to order. It crashed about twenty times and we had to restart several times. Get your act together if you want us to use your app.

Your prices are not the same in Hawaii as on line, why?

I love Taco Bell but I can’t order it half the time. This app is terrible you’ve lost my business multiple times because of your app. It won’t let me select a location, after resetting the app 3 or 4 times it might let me get as far as “how will you be picking this up” and it won’t let me select in store or drivethru. Some people have disabilities or issues that don’t allow them order normally. Please fix your app. I thought it was my phone but same thing happens on my girlfriends phone too. I love the food and everything else is great but I’m extremely frustrated that I can’t order from here due to an app. Sorry for the 1 star.

I’m not joking when I say this is the worst, buggiest app on the App Store. It never lets me past the login screen, as it freezes after I tap log in. Sometimes I can order as a guest but 75% of the time the app stops working or crashes and I end up spending more time with the app that I would have just going to the restaurant and ordering and waiting. I keep waiting for an update that actually fixes things but it never changes, after months and months of having this app. I’ve only been able to successfully place like 3 orders the whole time I’ve ever had it. Worst app ever. Just go to Taco Bell and order it yourself.

Can’t login to my account since last update

This app literally never works correctly, when you think you’re getting somewhere with it, it just starts repeatedly freezing. Do not recommend unless you want to be hungry AND frustrated.

Exactly a month ago, I used the Taco Bell app to place an order and had some problems. Tonight, I decided to use it again...and had less problems. I didn’t have a problem with picking my items or simply browsing and it getting stuck loading as I had before, but when I went to Checkout, that’s when the issues began. I had to close and re-launch the app several times to actually submit and complete my order for Drive-Thru pick-up. It was either getting stuck with the loading icon for a restaurant location to choose or not being able to choose between In-Store or Drive-Thru for my method of pick-up as it wouldn’t allow me to actually tap and choose one. My persistence paid off around the 6th or 8th time of attempting to successfully submit my order. Other than that, everything went really well and I was satisfied with my experience. It’s small things, but once those are addressed and fixed, this app’ll be undoubtedly amazing and convenient to use for much future business. For the record, I’d still recommend this app, but I wouldn’t be too enthusiastic of it when suggesting it just yet.