Taco Bell App Reviews

A little laggy. Please bring pay cash option back. I don’t like paying by card only option

App locks up or won’t allow login or password resets, totally unusable.

The old app was A MILLION TONS BETTER! This new app is a P A I N to deal with.

Thank you for all that you do

New App is way better. Thanks!

Taco Bell app is good and perfect but the people working in taco Bell are crazy. They don't understand the customer and customization. I am Hindu and always prefer no meat items but they always put meat even when I tell them no they are idiots

The order does not always go through. Be careful as there have been a few times I showed up and my order never actually went through to the location. And yes that location did support mobile ordering as sometimes it works. Very hot or miss.

Blunts and burritos are the way to life.

You guys used to have The best food ordering app in the industry and I have tried a bunch. Now I have tried your current version with my I5, I6+, and I7+ and there are areas where it sends you for choices that are grayed out. It says it cannot read my Taco Bell cash card (but you show how much is on it). The amount on card is adequate for purchase. Then send me to sign in again. I exited out of app and got a burger at Wendy's without the hassle. I hope you fix this app or at least put up the old one from a few months ago and maybe allow current one only for those customers that don't mind being unpaid alpha testers or beta testers. You can fix this app. 8/22. Looks like y'all have fixed the app. Thanks. I knew you could do it 9/5/18. Response much slower again. Did you forget to turn your trash program back on or at too low a priority level that it slows programs operation. Mcd app is beating you and you were the best.

Your app is a joke when it comes to getting deals.

The very first time I used this app I noticed that I was charged twice for the same order. I immediately bought this to the managers attention and was told that only one charge would actually go through. Well guess what, both charges went through. This is completely unacceptable. If you don’t want to run the risk of having what happened to me happen to you I’d stay away from this app. Now I have to dispute this charge with my credit card company.

Previous app format was much better. Simpler, more streamlined use. New version is slightly less convenient.

Please see title.

Liked on the original app how you could choose how you picked up your food when you got close because sometimes the drive-thru is overwhelmed.Also couldn’t figure out on the new app how to change a crunchy taco for a soft.

Can’t use AmEx

After selecting the store closest to me, my food was sent to the store I had previously ordered from the day before which was across town. Kinda disappointed and very hungry.

It’s fun, it’s easy, and it’s affordable too! It’s easy for me to set up our order and my friends or loved ones can pick it up for us...

Easy to navigate. Fast and super customizable for perfect orders. Also allows ApplePay! Big plus. Good job Taco Bell!

I love the convenience of the app. However, it feels as if my order is never actually started until I arrive in the store and then takes 10 or so mins to be done. Or like the employees are just surprised that there has been a mobile order and they didn’t notice.

This is like the coolest thing ever.

This app needs to allow the addition of more than one helping of the different meats

This app is great when it works. More often than not, staff does nothing until you show up and inform them of the order. Never ready when promised. This time it was 12 minutes after the app told me it was ready

App became super buggy. Let me order food that wasn’t available anymore, I was told they couldn’t refund an app purchase. Had to delete and re-install for it to work at all. Used to have deals, those disappeared. One Star.

I would say overall the app works. I’ve had issues off and on though when customizing orders. I love that you can customize and it is way easier generally to order as such with the app/website versus the drive thru, trying to explain everything to the person taking the order. However, recently when I try and swap something when I select the item I want instead it won’t always actually do so. Then I go back to the swap menu and that option isn’t there, instead the default choice will be listed twice. Also when customizing it will bump me back out before allowing me to apply the customization. Otherwise I probably would have given 5 stars versus the 4.

crashes 3/4 of the time and if i can get it to select the restaurant, gives an error every time i select an item to add to order. unnecessarily bloated and flashy app when it can’t even do the basic things it’s meant to do. focus on getting those right before redesigning again. the app has not worked since the last update.

This app doesn’t function particularly well and the main reason is that it can fail to process your order. I tried to place an order that was roughly $42 and when it came time to check out, I added my debit card and the checkout failed. The order was never placed and I kept getting an error message that said “your payment can not be processed at this time”. We tried with different debit cards but none of our payment methods worked. When we decided to give up and just drive to Taco Bell to make the order, I check my bank account and the app charged me 5 times. I was charged over $200 for an order that wasn’t received or made and when I contacted Taco Bell customer support, they gave me the runaround and told me I have to wait three business days before the correction shows in the system with no guarantee that it would. So basically, if you download this app, BE WARNED! It can and will take your money and you will be without that money for days. I’m severely disappointed that I did literally everything right and I have to front the bill for nothing. That’s what Taco Bell thinks of their customers. I am not worth their time.

Absolutely useless unless you want to know what they have on the menu. No special deals, every other fast food app has deals and specials, if they are there I couldn’t find them unless they consider combo meals a deal. Also if you add something to your cart forget about deleting it because you can’t unless you buy it. I have had a Crunchwrap Supreme suspended in limbo for over three weeks now.

You can customize everything on the menu with things I didn’t even know they had. The only issue was I didn’t see a pay at window method.

Yay

Tried Amex and Amex with Apple Pay but won’t work. Needed to select Visa to get it to work.

Kept selecting the wrong store after changing to the one I wanted to use, charged my card and didn’t get the order to where I was going. Waste of money and time for “faster” service. Way too much frustration for zero benefit.

Please stop updating your app constantly, it is annoying to be forced to download new app when all I want to do is order food. PLEASE STOP!

The older version of the Taco Bell app was very user friendly, the process very clear cut and definitely customer focused. It was very simple to customize everything you wanted on your order and not buggy at all. They stripped away a ton of features within the app that made it easy to customize your order and now the process is really convoluted for ordering. The app has so many bugs in it, for instance, I went to check out and the submit button was missing. How am I supposed to place an order if I can’t even hit the submit button? It’s awful and they definitely need to squash some more bugs and add back in some of the customization options.

I ordered my food customized and the customization from beef to chicken NEVER goes through! It is aggravating when u have to charge your card twice for the app’s screw up!

I’ve use to use this app all the time. Now I just got blocked for suspicious activity after trying to submit an order. What the hell.

I placed an order using the app and paid. I received a text message that the food was ready and I received my receipt via email. I arrived at the store and nothing. They told me they didn’t have the order. There was no manager on duty and I was told I would have to talk to him. The manager refused to give me the food because it was too expensive. It was $12! Really?! All this as I’m standing in the store for 30 minutes. Is this the way you treat your app customers? Seriously thinking of never going back to another Taco Bell again. If I could give no stars I would.

Didn’t use the app after download because there is no option for just a side of nacho cheese or an instruction area to ask for it. I’m willing to pay for it, it is just twice the price to order the chips and cheese side.

I enjoy the food so much! Keep up the great work

My legally blind grandmother ordered her order as she struggled i proceeded to order, when i finished my order it erased everything!! Took an hour plus to order.

I love having the app, it makes it so easy to place an order with all the changes I make. The only thing I have an issue with is they don’t offer sweet tea as a drink option so I’m always having to tell them at the window. Please add sweet tea to the drink options!! Thank you!

This revolutionary app has updated my world of food! It makes it easy as a button to save your creative creations including your beefy five layer customization! Best of all you can order your food ahead of time, like while running errands, to ensure your food stays warm and you can get back home to your families! Before I got the app I really didn’t know what items I could just add to my burritos or quesadillas but now they are all outlined in front of me ! Like my famous chicken quesadilla add steak spicy ranch and make it supreme! By downloading this app your are not only saving time but also money! So please do YOURSELF a favor and download the app today! (Not paid or sponsored by Taco Bell inc. but hopefully in the near future they will notice me.) have a great day, and hello Taco Bell customer service employee, (please do a piece on me!)

Can’t log in with credentials. The app will consistently log you out. Extremely buggy and horrible to use. #PleaseFix

Dope

I used to love the Taco Bell app when it first came out but since then it’s really gotten terrible I don’t even use it anymore. There’s never any offers which is one reason I don’t use the app anymore secondly the prices for each store are wrong.

This app used to work just fine, not sure what happened. The last several times I have tried to use it, I order my food on the app and either select for them to make it now or select a specific time. Then when I get to the restaurant at the specified time, I have to wait in line in order to tell the employees that I am there before they begin to work on making my food. If I am still waiting in line and still waiting for my food to be made, what is the point of the app? The last time I was there, I was so frustrated with it, I talked to a manager about it. He told me that the reason my order is not ready or even in the system yet when I get there is because the Taco Bell app has been having a lot of issues and is not very reliable. He said the app is run by a third party and there is nothing Taco Bell can do to fix it. The manager told me that he would recommend not even using the app because it is too unreliable. Disappointing.

I received email indicating if I ordered online or via app, I’d get a 20% discount. I clicked on the link and placed my order. No discount and no (obvious to me) place to ask.

Not a single coupon or offer, false advertising scheme. No purpose

I’ve been using this app for a few years now and never had any issues. Tonight I started to place an order and noticed an issue as soon as I added the first item. The combo meal I wanted to order is $7.99 and it was charging me $11.59 at checkout—this is without any customizations. I decided to add a couple more things to see if it would correct itself. It didn’t. Not all items came up more than they should, but most did. Please, double-check your orders before paying!

Not only did you get my order correct but the store I went to had great customer service , shout out to the Taco Bell on greenspoint in Houston Texas y’all made my night and it was very refreshing to navigate through the app, you can really tell Taco Bell went in for the kill on their mobile service it’s phenomenal and I was even offered to get it delivered. Thanks Taco Bell you always know when the struggle is real and helping me out w/ affordable greatness. I’m also very happy the crunchy burrito is back 😍 y’all five star and that’s huge.

Constantly signs me out. Don’t realize until after I add items to my cart. Then when I sign back in my order gets wiped. Annoying.

Taco Bell is My favorite fast food restaurant, by far. I love being able to look at the add-ons and play with my order. This app is great. Thank you Taco Bell!

At school we are conducting case studies on business management operations and supply chain. Our company is Taco Bell, so I decided to get the app and check it out. App was great and the order was prompt through the drive thru, of course it’s 10:00 pm PST right now so traffic is light out. My order was prompt. The only glitch for this evening’s order was the girl at the drive through asked me if I wanted sauce on my quesadillas and I said, “on the side, please”. They had already made my quesadillas and had put the sauce on them anyways, so I just took what they made me. My experience was flawless accept for the sauce before I was asked situation. The app worked well, I ordered through the app and paid through the app and just rolled through the drive through. The sauce before the question situation, I’ll chalk that down as complacency, perhaps.

It is up to date with their new stuff and deals. And it’s easy to navigate and you get to see pictures of the whole menu.

Why do I still have to wait for it to be made when I get there but I have to pay for it now? My order is paid, it should be made. McDonald’s makes it when I pay. Dominos does too.

Great if you want your order list it incorrect 50% of the time. Used app 6 times . Last three times order missing items , order couldn’t be seen at restaurant. Something wrong with order. App should save you time picking up order. This one doesn’t

I’ve encounter many bugs and things with this app. App crashing, constantly switches your pickup location if you back out of order which causes you to send it to wrong one, sometimes I can’t even submit my order, it just freezes? Number one thing I hate is you never get these “offers” that are supposedly there.. I have ordered from this app plenty of times and have never once received any discount or offer on my next order. McDonald’s app all you gotta go is have the app and bam, you get buy one get one free food all day long!!! But I do love Taco Bell and I love that you can fully customize things. However the prices are outrageous these days, the dollar menu is a joke. Things like lettuce and tomatoes should be free, not an extra 40 cents... that adds up. Same with swapping meat, why is chicken almost a dollar more? Most places it’s cheaper! What the hell happened to the old Taco Bell? One you could rely on when you only had pocket change...

Glad to have pre order choice

A week ago everything worked fine. Now I can’t even get a soft taco to pull into my cart for any of my locations. With the app I was a frequent customer. Without it I probably won’t be going hardly at all since it helped me be able to order a work around for an item that was pulled from the menu 😩

Pain in the butt. Wouldn’t save my order customizations. Took me over 10 minutes to order my dang food. I know I’m a dummy, but it shouldn’t be that hard for a dummy to use this dig-dang app!

This app is really awesome. It’s very easy to see the calories in each food item. I can see the Ingredients with each item. It allows me to Customize meals. You can all see how much each item will come out to. I’m Vegan so I can always rely on customized menu items from TB for yummy and quick food. HOWEVER The new updates are terrible. There was a favorites tab where you can go back and look at your favorite meals. It was a great resource to have. It hasn’t been working properly. It says “something went wrong” but nothing is fixed. It’s been a hassle to go back & find meals I like plus having to customize them all over again. Please get this issue fixed because I really did love this feature. Overall good app, but what made is great was the favorites tab which doesn’t work.

The store staff told me to complain on the app, and couldn’t do a thing to help. Bye. Again...

I’ve tried a lot of food apps and this is by far one of the most reliable and easy to use. I only wish they had a rewards program for customers that use the app. Otherwise, I highly recommend downloading this app if you are a frequent Taco Bell customer. 🌮

My old account was suspended for suspicious activity. I found this out AFTER recreating my favorites. No way to fix my account and not even anyone to call?!?! No help, no way to fix. Had to create a new account to order dinner. Extremely disappointed, very annoyed. The app is good, but they can take this rating for their failures.

Taco Bell Mobile App

No "deal" other than the obvious Dollar Cravings, which are already available w/o the app. Do better Taco Bell. A lot better. 7 bucks for 3 pitiful taco meal?!? Do better.

Why do I have to show up before they start making my food? It’s a bit pointless.

New layout lets you set a favorite location - however setting a favorite is essentially useless as you still need to provide location/zip and select your store. Check marks for the “steps” make it seem as though they are immediately creating your order upon checkout since it “checks” the step you are on and not just the ones completed. I’ve had two orders not show up at the location specified; can’t tell if it’s a system or poorly trained employees (at least on the second time because they didn’t ask for my order number).

App payment won’t work. Apple Pay won’t work. Fix then this could be a great app.

Really slow

Says my account is locked out. Takes longer to order through the app than to wait in long drive through line. Make it faster to order & enough with the long drawn out sign-ups please

I know that the don’t claim gluten-free, but there are so many great options!! Thank you, Taco Bell

Took my money but says can’t complete order. B.S. don’t use it

I use this app everyday and so far no problems with the app just idiotic workers that can’t read, the only thing I do not like is the old app (three years ago) they gave you special coupons and offers, now you never see them and I use this app everyday (no exaggeration) wish they gave special offers to those of us that use this app religiously and even share it on social media to help them get more people to download

Thanks

I had great reception when I ordered and this act was super slow

Struggles sense I’m not use to ordering off my phone but the app was very easy to use and order everything I wanted

Opening app shuts off Bluetooth radio . This renders it unusable. Deleted till this issue is fixed

So much better when you can order by the app especially when you have a lot to order

Nice app. Easy way to order what you want, save it for future times. And go through drive-through quickly. My only concern is that sometimes it takes 3 to 5 seconds to load a new page.

Ever since the last update I haven’t been able to use this app to place a single order. It keeps telling me there are no pick up times available for every single store I usually go to and use the app at. Go back to the old app, there was nothing wrong with it and it worked every time.

I would like to point out, first, that on my first time using this app, I ordered ahead and when I went inside, one of the workers said, “Oh! The app is messed up. You have to push a few buttons on your phone to get the order in. But since you already paid, we’ll have it right out for you!” It wasn’t hard to tell that the workers never started making my food and the app definitely wasn’t messed up. They just decided to lie to me about both about the app and my food. It was 25 minutes from the time I made my order to the time I entered TB. It took an extra 15 minutes for 4 crunchy tacos! Next I want to know why there is an “Offers” tab when there are never any offers. I’ve had this app this October of last year and have yet to be given a single offer. Get it off of the app if there’s nothing there.

Can no longer order food, uh-oh is all that pops up

Taco Bell for the win 🙌🏾

Hey, Taco Bell, I’m not sure if you realize that your update is an absolute failure. I’m sure I’m not the only person who was logged out of their account and needed to either log back in or re-register. Unfortunately, your re-registration process is too cumbersome. Specifically, you can’t reuse your cell phone number for your new account without going through some reset process. You’re a taco joint, not a bank. Not to worry, since we weren’t able to re-register, we went and ordered food from another fast food place. Good luck in the future!

Mobile order is my favorite thing to happen to Taco Bell!!!

Really great place they prepare your favorite taco or specialty. Very friendly staff.

This is a poorly conceived and horribly executed app and process. They will NOT prepare anything until you arrive, wait in line and talk to the cashier. What’s the point? Don’t waste your time with this, it doesn’t speed anything up.

Ooo I’m so excited to go home and get some sleep I gotta was a day to see you tomorrow and then I’ll be home tomorrow and I have a question about you tomorrow morning thank goodness for your birthday and I hate you too lazy you have a lot to say yes you are so right now you’re so sorry

Your website is hard to navigate.

Stop changing the way this app looks and try making the function correctly. It can’t load my cart, it can’t load if I want to customize an item. This app is garbage for something that is meant to support a worldwide fast food chain.

I expect notifications like “your order is ready”, not “try our fries before they’re gone”. Using notifications for spam is unacceptable!

App is kind of slow navigating. Hope it improves then I can give it 5 stars

I’ve had this app for MONTHS and have placed MANY orders on it and I have yet to receive any type of offer. Other fast food chain apps constantly have coupons on their app. I love Taco Bell, it is my favorite fast food restaurant, I just wish they would get it together with these offers! My birthday just passed and it would’ve been nice to get a free meal or taco or something! Other than that, I love the convenience of the app. I LOVE that I can customize my order and tell them to put less sauce/cheese, even though it’s not always done by the employees. I’ve had a few glitches here and there where the store never received my order, but they never made me pay again and they just made my order for me. If there were ever offers I would totally change my review to 5 stars, but what is the point of an offers tab if there’s never offers? I’ll just be here waiting, with my cheesy Gordita crunch 🌮(with beans instead of meat, less cheese, and less sauce)

This is a great app I am quite honestly impressed. I made an order and then I had to cancel it and it cancel that very easily and refunded the money. I have made several orders now all went well.

Slow and buggy and keeps losing my login

App crashed 3 times while trying to place an order.

Even for the drunk and hungry

Your mileage may vary. BUT. Ordered on the app..said the food was being prepared (wasn’t), said the food was ready (wasn’t). 25mins waiting.....talked to manager...oh, we don’t start preparing until you ask about the order!!!! Why have the app? She stated...’don’t use the app, it’s useless’. Yes it is. DELETED.

After tons of issues with previous versions of this app I’m finally able to order again with no issues🤞and I got my gift card balance back. So far so good

I like being able to order things easily with customizations. They seem to mess up less when ordering through the app. It’s not obvious how to delete things from your cart. It doesn’t know when the store is out of something. I like getting emails after I order, but if I leave something in my cart, I get an email, and that’s super annoying.

The American Express and Apple Pay would not work.

The app is awesome to order from.

Essentially a menu. Won’t process a credit card (tried several) so therefore you can’t place an order. Pointless if the app doesn’t do the one thing it’s supposed to.

Never use this app! I should of learned the first time, but this app will take your money and the store will not have your order. You will then be forced to jump through hoops to get your money back, for food you never got. Stay away!!!

We always receive excellent service

Restaurants, almost every single time, forget to give you food you PAID for. The app does not allow you to contact support about missing food

Because of the update, I haven’t had Taco Bell in two months. I received two gift cards, went to use one with my credit card to cover the balance, the app said there was an unknown issue. It took the money off my gift card, and the store never got the order. Sent two emails to corporate through the website over the last two months about the issue, and haven’t heard back once. Skip forward to today, I said ok, I’m craving Taco Bell. Go to put an order in, “UH OH! There’s in issue with your payment!” Nothing has changed. I was using my bank card, so there is no reason why it isn’t going through.... If there is any good coming from this, is that it’s helping my fat a** break my Taco Bell addiction. But seriously Taco Bell, bring the old app back. Please, please, pleeeeaaaasssseeee! And refund the gift card that the app took the money off of, but never received the order.

The app is quick and easy. It’s very awesome.

This version is much improved from the last. Easy to navigate and doesn’t lock up or deny the order at checkout. We will see how the restaurant handles the order.

Definitely more convenient than using the online browser that never works🤢

I’ve always been able to do online orders from my store until one of the more recent updates. Could you fix it. The app is way easier then trying to remember what everyone wants to writing it down.

New version is very slow and sluggish.

Just downloaded the app tonight. Placed an order for a local pickup. The app didn’t ask for a sign in, and so I paid with my Apple Pay. Showed up to TB, and they didn’t have any trace of an order. So I had to place a complete new one and, and still paid for the one on the app. So stupid. I didn’t get an email since it didn’t require me to sign in... so now I have no proof of the Oder other than that my phone said it was ready for pickup. Called customer service and they hung up on me. So stupid.

This app used to be great. Now they have used programmers who have no idea how to serve a customer. I got locked out on my mobile app and had to create a new account on my husbands phone. Because this app has gotten so bad I cringe when he says Taco Bell. We go to Taco Bell less often because of the poor quality of this app!!!

So F’ing frustrating, especially when you’re drunk and trying to put an order in. Usually I wouldn’t admit that, but I’m pretty sure I’m your key demographic at 12 am! FIX YOUR APP

I’ve tried 3 different cards and they all didn’t work. I got the “uh-oh we can process you payment” crap and I know I have money in them and I literally checked my bank accounts before trying to order

Didn’t give me the option to customize my drink to a specific fountain drink

When this app works, it’s great! But 4/6 times I struggle just logging in. It is so incredibly frustrating that I won’t even order. The amount of time it takes me to reset my password and set it back to what it originally was is unreal. Jump through all these hoops and it won’t let me order from the location. So annoying. Was told by an employee they use a register to accept the online orders and they sometimes shut it off so they don’t have to deal with the orders. No idea how true that is but that was super irritating to hear. Please fix the bugs on this app!!

I use it to order food at work and it’s ready in 3-5 min no you can choose when you want to pick it up

For a fast food app it shouldn’t take 10 min to order food.

That is all...

No matter what I do it always sends my orders to the location I’m closest too, NOT the one I choose. Immediately pressing “cancel this order” never works. Just says the order cannot be canceled. Thank you for wasting my time and gas

Do not like the new app layout. Original app layout was easier to use.

Easy to use and order! Only gripe is the employees need better training with mobile orders.

I had to place this order twice. The first time I placed it when I got to the store on tonelle ave they said they had no beef or slushie which was basically my whole order. I had to place it again at a different location

App crashes constantly. Typically freezes when I try to process my payment, resulting in having to hard shutdown and restart the app, which means I get to start my whole f***ing order over again. Wish I could give zero stars, but then again I guess I shouldn’t expect anything else from a multi-billion dollar company.

I wish there was some way to recognize the restaurant for exceptional service. We ordered a bit of everything for someone (25yrs old) who had never had Taco Bell before... the staff was friendly, attentive and patient. Even with a large order they handled it like pros (down to the no tomatoes <3). [950 Jefferson Rd. Rochester, NY]

Great experience,but it's 2018 and your stores don't have apple pay. My entire wallet is on my phone and I had to order through the app after being line trying to use apple pay which doesn't work.

Every time I order off of this app I get to the payment screen and put all of my information in, then it freezes and my order never goes through. I definitely get charged on my card every single time. Luckily the nice employees at my local Taco Bell gave me my food but didn’t charge me. They told me how people go in there ALL THE TIME with mobile orders that weren’t sent, but we’re still charged! Don’t even bother with this app until they fix this major issue!

App is garbage log I. Failed many time the denied my debit card 12 times fix this crap app

Can’t purchase anything from any Taco Bell. I used multiple payment methods and multiple Taco Bell’s, all I get is “Uh oh, payment processing not working.” Very upset as this caused chaos for us to order a lot of food in a quick manner

Boy, you guys made a huge mistake only serving these for a limited time. I had the chicken nachos and they were excellent. The best I’ve had in ages!!! Went in today, to order them again to find out they were no longer available, so I walked right out!!!!!!

The app now leads you to believe your order is being made and ready for pickup. Surprise, they still don’t make anything until you show up and now on big orders you have to come inside. So why bother to use this app at all ?

This has happened several times at this point I set my order go to pay and i click the store and it says no pick up times available and it’s so frustrating

I log in and a while later I have to re sign in. But my password doesn’t work and I have to reset. But I get an “Uh-oh Access Denied” if I try to enter my email and send a link to reset my password. What the heck?!?

What’s the point of having an app to order ahead of time if it’s not going to be ready by the time you show up? Why do I have to “check-in” at the drive-thru or in-store before they start making the order? The whole reason I’m ordering on the app is to bypass waiting at the restaurant.

Why have an app that doesn’t provide a benefit after the inside of TBell closes? Yes, if you’re able to go IN then by all means, order online. If you’re trying to avoid a 20 min drive thru wait.....think again. We ordered online and still waited in the drive thru after calling and being told that we had to. Then we checked in at the drive they ordering area like instructed on the app....and got to the window and our food STILL wasn’t ready. They did nothing to makeup for it. This is insane, don’t use this app.

Not impressed wished I could select cash as payment!

Couldn’t figure out how to choose a specific drink with a combo and it doesn’t show any substitutions made in cart. You just have to hope for the best.

I've used this app plenty of times, no issues. Today I can't login. Says it's failed, and I go to reset my password I get an "access denied". Tried ordering without logging in, and I put a payment method in, again, "access denied". This app is worthless if you can use it, glorified menu to look at.

I just tried to use this and it was a waste of time. I placed the order successfully, got the email confirmation from Taco Bell and a notification from my bank to let me know money was removed via Taco Bell. Cue boyfriend leaving to pick up said food. Not but a moment later I got another notify from my bank that the money was credited back. I get a text from my boyfriend soon after saying they don’t have the order. I check my email and one pops immediately to let me know that it will take up to a week to credit me back, no explanation. I try to use the track feature in the confirmation email and it tells me that I cancelled the order. No, no I did not. What a waste of energy and completely frustrating for all parties involved.

Navigation is not very intuitive. There seem to never be any “offers” while on the McDonalds app there are always deals for using mobile.

It sometimes gets stuck in a loading screen and I have to restart the app but it saves all the orders so it’s not that big of a problem for me

The old app sucked, this app is so much more user friendly, simple, and practically flawless.

Please keep it so we don’t have to set up an account or save personal info to order from the app. I did like the previous version of the app much more. Was much more user friendly.

The only reason I order food online is so that it's ready when I arrive, yet this is one of the few that require you to physically check in at the store to finalize and begin working on your order.

This used to be 5 stars but Taco Bell is losing the edge it had. -1 Star for completely tuning the app on the update. The previous version was hand down much more user friendly, quicker and easier to use. -1 Star for having the “deals” section but never having any deals. One of the main reasons I started using the app is for this. I’m saving them money by not having their employee take my order (and often screw it up) so at very minimum they should be offering some type of em incentive for using it. Bottom line is that if Taco Bell goes back to how they were doing things a year ago, they would have a 5 Star vote on my end

This is how apps should function!

Online orders do not work error message “access is denied”

This app is a joke. It works one day and doesn’t work the next. What’s the point of making an app that doesn’t work? Don’t waste your time- just order at the store. Get it together, Taco Bell.

have to press buttons a few times to register, kinda slow navigation and loading overall

I start from SCRATCH like a new customer. Every. Time.

Enjoy using the Taco Bell app saves lots of arguments when my husband can’t remember

Won’t let me order online what’s the point? Also it logs me out all the time. When I try to log in through Facebook it does something that other apps don’t do, it tries to run Facebook through some sort of internal browser that Facebook keeps forgetting which triggers emails and security prompts. EXTREMELY annoying, just forward me to Facebook like everyone else.

Before they changed this app I was able to login and save favorites to make it easier to order. Now with this new app it won’t let me login or even create a new account. Makes it difficult to order now cuz I have to edit my food instead of just selecting it from favorites the way I like it.

This is the least user friendly app I’ve used in a long time. It’s counter-intuitive and needs a total redesign. It’s hard to use and doesn’t provide easy access to individual food contents or making custom order options like lettuce on the side. It offers this option for some ingredients but not all. It took me 5 minutes to figure out how to delete ordered items or make changes to them. And it doesn’t seem to offer an option to add ordered items to cart late night for placing order and pickup in the morning. I could have driven 2 miles to my local Taco Bell, placed the order & come home and eaten it by the time it took to look up individual food content and the go through the ordering system. And I registered but didn’t get a confirmation email. So I don’t know if my user ID & password work. In fact, I didn’t see where you logon. SAD that someone makes over $100k’s per year to lead a team to design and get this app out to market!

No longer supports online ordering. Worked fine before. **UPDATED ON 8-14** Customer service reached out to me and we chatted over email. The app is now completely fixed for online ordering. I sent them a screen recording of it showing the locations near me and it’s now fixed. If you’re having problems with online ordering reach out to customer support they are amazing and will fix your specific locations. THANK YOU!!

The app use to be really good but after the update it would keep denying all my cards and would not allow me to long into my account.

The previous version of the app was great. Not sure why they switched to this web-based version that just looks cheap, and runs really poorly. This version no longer had the ability to pay on the app, and then select when you are there do they wait to make your food. Overall just a huge step back, wish they'd go back already...

This version would have 5 stars if it didn’t spend four freaking years giving me so much trouble. Works flawlessly currently!

Half the time it doesn’t work. I have to constantly log in because it doesn’t retain my info. It doesn’t get updated along with what Taco Bell currently has available so after buying something I get told that I can’t get that and have to argue with them about getting my money back. If you want to use an app to order stay away from this one. You’re better off going to any other fast food chain or even pizza place.

Love Taco Bell

Had to make a second account because it lost my first account password. Wouldn’t let me reset password. Fix your app.

Wow I did yesterday and now I walk in and it’s ready with a big line no waiting I love this app deal

Wow, what a great experience! This app really does live up to the hype!!

I tried to use forgot password and got some generic error. I had to create a completely new account. Their FB login integration doesn’t work either.

I downloaded this app and placed an order as a guest user. I chose the Apple Pay option and was immediately charged. Right after I placed the order, I was greeted with a screen giving me the option to track my order or continue with registering an account. I decided to go ahead and register for an account. Go back into my orders and it’s gone! So I go to Taco Bell and they have no record of my order and told me I have to “check in” on the app. Well I can’t really do that if my order has just vanished. I also got no confirmation email at all. What was the point of having to enter my email address (prior to creating the account) and charging me right then and there if I was going to get no receipt whatsoever? And no option to contact them in-app should something go wrong. Just some “don’t call us, we’ll call you” form you have to find online and a phone number I found after further internet searching that you sit on hold for over 30 minutes before getting frustrated and hanging up. So now I’m out $22 AND I have to go home and tell the family I didn’t get dinner because I’ll be damned if I pay 2x for the same meal. Shame on you, Taco Bell.

I used this app on 8/7/18 for the first time. It is now 8/13/18. They double charged my order. I went to the Taco Bell where I bought the food to get a refund for the second charge but they can’t do it at the store because the app is a third party! I emailed the app (because they won’t give you a phone number to call), they replied that if I don’t see the refund in 24-48 hours I needed to send more information. I sent what they requested and I am still waiting for the refund. DON’T USE THIS APP IF YOU WANT TO KEEP YOUR MONEY! THEY WILL STEAL YOUR MONEY BY CHARGING YOU DOUBLE AND NOT RETURNING IT!!! AND DEFINITELY DO NOT USE DEBIT!!!!!!

They said here at the taco located in 46714 zip code they can do what we was going to order on the app just completely awful!

Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!!

I have used this app a few times, and a majority of the time the location has not received the order (even though I’ve paid and have received a text saying it’s ready). Also, showing your order from the app to the manager does not constitute as verification of your order - so they told me I’d have to place another order and pay again, which I refused to do. Disputing these transactions with my bank has not been fun.

The new redesign is miles better than previous versions. However, it glitches out a lot, sometimes refuses to let me do anything without changing my password, once logged me into SOMEONE ELSES ACCOUNT after using my own correct credentials to my account. It currently refuses any payment of mine except Apple Pay. However, my local Taco Bell restaurant is amazing and ran by some of the most friendly and hardworking people I’ve met.

Their app (though a little slow at times) is extremely easy to use and offers many different customizable options that I would never think of to add to the options. Unfortunately some locations don’t serve certain items and I wish it would let you know if they didn’t (Chalupa savings box isn’t offered at my location closest to me but it shows up on the app).

There are no deals on this app. So what’s the point?

The app used to save your customizations when you added it to the cart now if you did any customizing you must do it AGAIN at checkout. 98% of my order was wrong because of this and I only found this out after I drove 10 mins back home and gave the food to my family. Bring back the older app that worked perfectly fine.

Downloaded it today to get dinner for the wife and I. Got everything loaded, verified my credit card then hit submit and says something wrong with my payment, try another form. Did this three times with three different cards. All with the same result.

Need to clean tables but service and food was awesome

I wish you could add what sauce you want

Grilled For Life Yay!!!!!!!

After customizing and ordering food the customization disappears. I had to cancel the one order then re submit it twice then wait for them to refund me almost $60 for both cancellations cause the order was for my family. The old app was fine just a laggy. But this app is now useless. 😡

Apple Pay doesn’t work on iPhone X

It doesn’t let me allow to purchase a side of beans or a side of nacho cheese like I can in the drive through.

It took me multiple times to get the Apple Pay button to work

It’s pretty easy to use. Just really slow to load. I was on my home network’s WiFi and it’s the top speed. I’m still going to use it though.

I have special dietary needs so I love using online ordering because I know I can get the order right. This app likes to forget what I’ve selected when I finish an order. I always have to go inside the store and look like an incompetent, picky idiot when the order gets messed up because of the app.

Couldn’t alter the party pack to change the amount of soft to hard taco ratio or add bean burrito as a 3rd part of the pack of assorted. Otherwise it’s come a long way. Keep up the good work

I was charged twice for two meals that I did not receive and I want the charges removed immediately. The app kept glitching when choosing the restaurant to order at. I was sitting at the Taco Bell I wanted to order At and I kept choosing the correct restuarant in the app but every time the order went through it sent it to the other restaurant. So I had to wait in a Taco Bell drive through for 40 minutes because the workers couldn't figure out how to use the app either. I'll never come to Taco Bell again if the two charges are not removed. If Taco Bell does not reach out to me I'm never going back again EVER. DO NOT USE THIS MOBILE APP. BROKEN APP THAT WILL OVERCHARGE YOU MULTIPLE TIMES AND HAVE NO WAY TO CANCEL AN ORDER

They will mark your order completely and you’ll keep waiting at the pickup counter forever. Looks like the employees are fooling the system. Also it seems like online orders are treated lowest priority over in store orders. Not happy.

After a recent update, you want my phone number. Why? You don't need it. It says "you'll thank us later". No, I won't because I won't be using the app any more.

This is my fav food bout to go eat some later now that I’m thinking of it mmmm:p

Tried placing an order twice using Apple Pay & got two error messages “access denied”.

AWESOME

Lots of customization available.

If you have to wait til you get there, and wait in line to then give them your name, so that they THEN start making your order... WHAT’S THE POINT OF ORDERING AHEAD?!?! You still have to wait in line, you still have to wait for the food to be MADE. Pointless!!!

I downloaded the new app excited to use it after going through the entire process and getting my order Reading the payment screen would not work. Neither Apple Pay nor Visa check out woodwork was requiring me to give Taco Bell Mike personal credit card information. This is a film on an Apple product to have Apple Pay not work.

I’ve noticed recently when I get my order, my food is not like how I customized it. :(

Visa checkout doesn’t work

Super easy

Apple Pay option is there but when touched it doesnt do anything. Why have the option then?!

I have a big family, with 3 picky kids, and we each customize our orders. So the app is so convenient because instead of my husband or me trying to remember how to order everything we just use the app. But lately it has not been working. I input the entire order, usually about $35 worth of food, and it says there’s an error or payment method isn’t working when there is no reason at all that it shouldn’t be working. So I ended up telling my husband over the phone while he was in the drive thru talking to the speaker what and how to order our meals. Plus, where are the coupons that they used to give us? It’s been YEARS! I love Taco Bell and so does my family. We eat here too much to have to deal with annoying problems like this from the app.

Used to love the app even though I had problems with it sometimes. This app rarely works. Everything is excessively slow to load, and sometimes won’t load at all. I’ve had the app not let me log in several different times since the app changed and makes it impossible to use. I had it log me out in the middle of ordering! This version would be so easy to use if it actually worked!

Terrible!!! Incredibly terrible compared to online ordering on website. It kept adding burritos to my order....

Before the complete overhaul of the app a while back, this was my absolute favorite food ordering app. Now each attempt at using it ends with me giving up and just ordering in store. The layout isn’t intuitive, the food list isn’t comprehensive, and it’s slower than molasses.

Just because the app allows you to purchase something at a specific price, that doesn’t mean the store will honor it. I ordered and paid through the app only to get to the store and be told they won’t honor the prices on the app, so they could substitute a cheaper item or I could pay an extra $2 to get what I’d already ordered and paid for. I was very frustrated. It’s like the prices on the app are just to get you in the door.

The Taco Bell app said my food was ready so I gave it 5 extra minutes when I went in my food still not ready they were barely starting to make it I was really upset because I was on a 10 minute break so in total I got my food almost 20 minutes from when I got a Taco Bell notification that it was ready when it was not very poor service I wanted a refund

This is great, order, pay and pick up. Now I can have Taco Bell whenever I want, so cool. Get app

Much better and faster to order

Nacho fries supreme in the picture is larger than the nacho fries bellgrande... also the picture for nacho cheese dip will not load. It will not let me log into my facebook account either

Apple Pay is broken, WAAAAAAAAAAAY TOO MUCH sliding windows and moving things around. Also, who in the world thought it was smart to replace "food is prepared when you go to drive through" with "plan ahead"? I order on the way, not to pick up at a certain time. Fire any app dev who picks form over function, but this isn't even formed well. TOTAL garbage, I eat LESS Taco Bell because I don't like fighting with this crApp.

Figure it out , with every update the nightmare begins .

Wish there was a cash option

Yeah you do get points for actually use in the app when ordering but due to The fact you place an order but yet you still have to sit in the long line of drive-through in order to place the order completely then having to wait behind the people that ordered in front of you so honestly it’s just best to work from the actual speaker because wait the exact same time

Thank you for making an app for me to be able to look at Taco Bell tacos when I'm not eating Taco Bell tacos. It helps the cravings so much. I wish I could eat my phone but it probably won't taste as good as a Taco Bell taco. Thank you.

Old app was a lot easier to use. This one freezes

Title explains it all.

It takes forever to load anything. It is useless to try to order with it. Save your frustrations and just goto the store to order

Took 20 minutes to load

So the Taco Bell app use to be so bomb. Such customization and always remembered my info, making ordering a breeze. Awesome 1/2 coupon for visa checkout users. I used it all the time! New app update has made me HATE using this app(and sometimes it is actually impossible to use). The new menu design is crap. Less intuitive and always some kind of “error”. It just doesn’t make sense. If it ain’t broke don’t fix it. Y’all broke it. Go back to old app design ASAP. Use to recommend this app to everyone I know now I recommend they NEVER download it. 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

You had a good app and then you made it terrible. Congratulations

My fiancé and I ordered off the app and customized a few things to be picked up in store about thirty minutes later. When we got there, they had our order ready, but nothing was customized. My receipt didn’t show that we changed anything, but we did, and the manager was rude when we explained this. Very, very disappointed. Will be deleting.

Used the app to not have to wait 20 minutes at the store, ended up waiting 20 minutes anyway. The taco Bell in my town, when busy is always a long wait. Though I would skip the wait, but ended up waiting anyway. I now don't understand the point of the app.

The new update is ridiculous. Froze on me 3 times then during payment it froze again so annoyed

Let’s you log in occasionally. Installed the latest update and had to log back in...this has happened before, so I proceed to log in and it tells me my password is wrong. Ok, tap on “forgot password” and enter my email address...get error: “access denied”, what?? The app is atrocious. Don’t waste your time.

do not even waste your time downloading. app completely does not work, almost as if the app does not exist. says the location is not accepting mobile orders at every location every time of day. complete waste of time even trying. useless app from a useless company. save your money and eat at home or go eat somewhere else!

The app has a habit of freezing and crashing. It also doesn’t seem to keep location selections once they’re made. The UI isn’t intuitive and customized changes to meals don’t carry over to the final order. As a concept, it’s great. Theoretically it should cut down on errors when ordering and make it extremely easy to pick up something quick. In actual use though I’m finding it clumsy, cumbersome, and not being used by several Taco Bell locations in my major metropolitan area.

If you customize an item with no onions, or add something like sour cream (which costs extra) this doesn’t show up on the item in your cart. Also, this doesn’t show up on the screen at the drive-thru, meaning you are paying extra for things you mostly won’t receive. The old app was more transparent and reliable.

After being instructed to swipe left on the item you need to remove from your cart, I find it so awesome to be able to place an order ahead so I “hope” I don’t have to wait when I arrive to pick it up!

The app constantly changes prices of random things to a price that doesn’t match the store. When you customize things and submit it changes and you have to re customize on the checkout screen

Sometimes navigation buttons are hard to get to on iPhone X. Not optimized for the screen shape. Sometimes the submit button is under the home button, the cancel button is under the clock, etc. Otherwise app works fine.

New update is horrible. Phone number is required for texts, so unnecessary. Also, the Grill option is gone. Come on, Taco Bell! If it ain’t broke, don’t fix it!

Old app worked great. New app never saves my info and fails to log in every time. It tells me to try again until it locks my account. Time wasted trying to get a time saving app to work makes me want to stop eating at Taco Bell all together. Fix the app or go back to the old one.

The old mobile ordering app was way better than this new version. I have had major issues since this release, I never had issues with the old version. Today I was trying to load the app and it wouldn’t even load. The app is slow and I thought it was just my old phone, new iPhone 8 and still slow.

I literally can’t even open the app without it saying “Uh Oh! Something went wrong but we’re working on it.” I took a software update, tried it with and without WiFi, I closed the app several times to refresh it, turned off my cellular data, and back on again, soft reset the phone, network reset the phone, and still no avail.

Crashed during email sign up and now is an error message that prevents any other function from being accessed. Closed the app (home key and swipe up) and after it reloads same error and app is unusable.

I created a whole order. When I attempted to login during checkout, I was prompted that I needed to reset my password. Then the app started over at the main screen and my order was gone from the cart. I went to the Taco Bell website and successfully got my password reset. I then recreated my order. During order creation I added and customized 3 orders of nacho fries bellgrande. Each order was customized separately but only the first customization was actually on the order.

seriously, wow spend your time doing other things

Every other time i use the app. It won’t checkout correctly. Last week, nothing. This week, first it tells me the closest store to me has no connection. Tried the next closest and it worked. For now, it’s good. Other times, i wind up eating elsewhere lol

Items don’t total up correctly. Example, $5.00 box totals to $6.41 after tax?! No... try again.

I ordered thru the app and paid with Apple Pay. The app confirmed my order. I went to the store and they had no record of my order. Would not give me my food despite proof that I had paid. My card was charged. No refund either. Stay away from this app!!!!

Because it’s useless. Crashes constantly. Can’t order anything because it always says access denied. Your app was perfect the way it was before. Thanks for nothing.

I am very disappointed in the mobile ordering process. If you want to wait at the restaurant for 30 minutes for your order while people that order in store after you get there, get their food first, then mobile order is for you. On top of that I was so frustrated and annoyed that I walked out with my order without realizing they forgot our drink. We were in a hurry so we just said forget it. Not going back into waste more of my time. 😡 mobile order is a great concept but it’s not working at this Taco Bell.

It crashes constantly. I can’t log in, much less see the menu or order with the app.

Keeps saying this is awkward something went wrong

This app used to be amazing. The offers were great and app worked awesome. This new app doesn’t work half the time and constantly glitches during use. Please just go back to the old app and bring back offers!!

The new app is slow, clunky, and hard to use compared with the original. I wish they would go back to the first version.

Go to Taco Bell every week and really upset about the app. I have an iPhone 6 and did all the updates. The app just keeps saying something went wrong we are working on it. This happens on almost every click of a page! Uggggg I want my Tacos!

Does this app rarely ever work. Jfc.

It works. Occasionally. Then it crashes and did it lose your order? Who knows! This is a garbage app

Computer needed to make a new account. App freaked out & would not allow a password reset. No help option. Maybe it worked?

12/08/18. DO NOT UPDATE!! I submitted my mobile order it and it said there was an error. I went back into the app and there is absolutely NO TRACE nor confirmation in any of my method of contacts with proof that I ordered anything. I immediately checked my bank account and the money had already been processed!! Huge line at my Taco Bell, but thank goodness they were sweet enough to see that it did take my money. CHANGE the app REVIEW FILTER to MOST RECENT. If I had, I would have seen everyone who warned that the NEW UPDATE TAKES your MONEY with NO other CONFIRMATION that you ordered anything!!!!

This app used to work just fine. Now after updates when I use Apple Pay it just freezes and never completes the order.

When ordering app won’t let you submit order

Always takes forever.

Without fail EVERY time I order through the app it NEVER takes my payment! I have NO problems with ANY other mobile ordering with Apple Pay... and with this one.. Always!!! It’s horrible!!! And it’s not just Apple Pay... it’s any form of payment!! Ugh I absolutely use mobile ordering all the time for convenience and this is anything BUT convenient! It’s awful! Please fix! We love Taco Bell!

This app crashes, can be difficult to sign in as well as navigate.

I’ve tried over and over for days and the app now will not accept when you choose In Store or Drive-Thru and it just doesn’t take the selection. I can’t ever get to being about to pay. Guess I’ll go somewhere else.

Why are things more expensive after adding them to your cart?

I get all the way to checkout then the app starts tweaking. Won’t let me select Apple Pay, and the visa checkout is stuck loading complete waste of my time

Every time I'm craving Taco Bell I open the app to check out the offers. Every time I check the offers, there are none. Yo quiero mas!! It's basically just an ordering app.

This app is absolutely infuriating. It NEVER lets you complete an order. It always either freezes up if you try to pay with Apple Pay, or tells you access denied if you enter a card in manually. This is pathetic, Taco Bell.

I got a notification that I would get a free drink with any purchase in the app. I so happen to be hungry so I decided to place a order in the app. Only problem was that there was no free drink applied to my order. I canceled the order and I’m still hungry so I guess I’ll head to somewhere that’s not taco bell.

If you want to use this app then get ready to be very frustrated with Taco Bell. Out of 50+ orders using this app, my food was made correctly maybe once, and I order the same bean and rice burritos every time. I personally have had to basically train the staff at my local restaurant on how to interpret online orders with their computer, and they still can’t manage to figure it out. Taco Bell corporate clearly has dished out zero training to employees for orders through the app or website. Update for newest version: gets worse with every update. Last versions were already unresponsive and unreliable, now it’s just even more unresponsive. Whoever is developing this app is garbage.

I am a vegetarian (lacto-ovo). I have made modifications to many items, such as the Breakfast Crunchwrap. I said to remove bacon and add sour cream. This was added to favorites as I called it “My Crunchwrap”. When I next ordered it, the store put bacon in it. When I pointed out I did not want bacon, they showed me their screen made no mention to remove bacon, just add sour cream.

There always is a problem in some different area with this app. It’s so slow and now when I click for how I want to check out, either “drive thru or in store”, it keeps going back and making me click that option over and over again.

This is by far the worst food app I’ve ever used. It’s insanely glitchy to the point where you can’t even order anymore. Every time you go to checkout and select drive thru or inside, it says an error occurred and it won’t let you submit an order. Don’t even bother downloading this app. Just go inside and order the old fashion way

Gift cards won't light up submit option they expire in 2 weeks with full balences.

Tried three separate cards and it just WONT WORK.

The app is a 3rd party according the the mgr. I have a confirmation email, and my bank card was debited. But the order didn’t “pop up”. So I have to order again at the counter and pay again! I will dispute the duplicate charge with my bank!! Don’t waste your time with the app.

Have gift cards to use and spent 20mins trying to checkout. I gave Taco Bell another chance after all these years not anymore. back to chipotle

This app is extremely buggy. I can’t pay with apple pay or place an order at all. The app also constantly crashes.

This app is crap. Menu selection is unusually laggy, adding and removing items from the cart lagged out multiple devices we tried. Apple Pay refunds every attempt, manual entry doesn’t work either. And yes, my cards are active. While app ordering is all the rage, go old fashioned with pen and paper if you’re ordering to-go from Taco Bell.

Every time I try and order through this app I always get an error message saying access denied. Um what? Why?

I set push notifications to OFF every where I could find and if still pushed advertising notifications. Deleted

I ordered online....waited in line and the girl told me the location was closed. 24 dollars loss! I never received a refund and never got my order! Ugh!

It took 1 hour to give one order. It was not giving any error and not showing submit button. After digging lot of options, able to submit.

Bought online gift card that I can only use on the app and app doesnt work. Still have to pull money from my wallet to pay. Taco bell: please look at the McDonalds app. Thats how it should be.

Food was great dinning was clean service was great n Jane was very friendly n polite

Used to be awesome now it’s absolutely terrible.... payment never goes through, charged twice a few times, restaurant doesn’t get the order, and when I signed in on a different account, it shows an order I placed MONTHS ago as “being made”. This app is a complete joke any more...

Buggy order steps. The name for the pickup person column cannot show up for some reason which caused not able to order.

I love Taco Bell and have tried to use this app to order many times, but it rarely works. The app is extremely laggy and the order will never go through, it will just give me error messages.

The app works passably well most of the time, but almost every time when you show up to the drive through, they have to ask questions about the order that were already clearly selected in the app (like what drink I ordered, etc). One time, the store didn’t even receive the order. It seems as if the technology either doesn’t work correctly, or the employees aren’t trained on it, either of which is disappointing. They don’t start making your order until you show up and tell them you are there. This only makes it marginally more convenient to order through the app, since you could just as easily read off your order when you get to the drive through. It defeats the whole purpose. With all of the other apps I have used, they prepare the order so that it’s ready when you get there. The app itself is glitchy. It routinely won’t accept selections (it greys them out), but if you go back a screen and re-select it works. The interface is disjointed at best. The food selection part isn’t bad, but the part where you choose a location, etc, is awful. It’s easy to make wrong selections, it’s too sensitive, sometimes doesn’t work at all, and is not optimized for viewing on an iPhone 7 (not sure about newer models), making it a chore to get through the selections. The app always opens to an advertisement for a food item that you have to dismiss to get to the app, which is an annoyance. They also seem to “update” the app often, and each update requires you to download it if you want to use the app (you can’t choose not to upgrade), which is annoying to wait for when I want to order food right then and there. It would be fine if they were improving the app, but I literally have seen zero difference in any of the upgrades. If they’re doing minor changes behind the scenes, maybe hold those changes until there’s enough to warrant spending time updating.

Their system was down for almost 2 weeks and you have to place an order online before you can get the drive-through. There is no sign posted saying that you have to place an online order before hand so I went to the drive-through and waited for about 15 minutes for them to tell me that I need to go back around I am not happy with this Taco Bell facility and I will not be returning

I have used this app since it first came out, and for some reason it's extremely slow and buggy. I can't even get it to use Apple Pay even though it obviously offers it on the order submission screen. I'm on a 6S Plus

Not intuitive, slow to load. Does not tell you that you pay $0.00 when using a gift card.

Each button takes too long to respond. It's like using an app from the 1990s. Great idea but not excuted efficiently.

Good food, great selection and good pricing.

Nothing more disappointing than getting to Taco Bell to find out that their app takes your payment but doesn’t submit your order to the Taco Bell team...

Placed breakfast mobile order at Two Notch location in Columbia, SC. They were down an opener so they decided not to serve breakfast today. All this while 8 able bodied employees were sitting in the dining area having a meeting, and breakfast wasn’t scheduled to end for and 1 1/2 hours. They would not make my food, nor give me a refund. Told me I could get a lunch order or call customer service for a refund. Which doesn’t open until 8:00PST. It is the worst customer service I have experienced and will never go back to this location.

Ever since they threw out the old app they haven’t been able to get the new one to run half as well. Too many clicks are needed for basic stuff. The app scrolls like a fat guy falls down stairs. After filing up my cart I realize it’s logged me out for no reason that could possibly be justifiable. When I log it it empties my cart so I’m back to the beginning. Way too many time wasting errors for a fast food app, something designed to save time. It’s good for them that food is so addictive because this app is only good to drive good customers away. Update on 12-6-18: Lowered my review to one star since app seems to no longer function. Laggier than ever, gets stuck in and endless loop in the checkout phase. Total garbage app. I’m getting pizza for lunch today.

I like the convenience not having to wait in line and order. But the app keep crashing when I tried to place an online order. Other than that the app is great.

I love the fact I can pre order my food but what good is that when I can’t pay for it??? Your app hasn’t taken any payments from my Apple Pay for months and when I try to use my card it won’t take that either!! I go in the store repeat the massive orders I make and the line of customers get annoyed behind me and my card works just fine in store so I don’t know what the problem is but it’s frustrating!!

Consistently a horrible experience. Glitch after glitch after glitch. Clearly it must be designed by monkeys. Taco Bell has lost numerous orders from me because the app is garbage. If I could give it zero stars I would.

I swear I’ve used this app like 5 times and each time it freezes

I made the mistake of updating the app. I never had a problem with it before. Now it will not take any card information for payment. On top of that, I try to ask it to reset my password, and it tells me it can’t do that either. Both times it had an error, something about access denied or unable to access. Please look into this.

The app will work for maybe two weeks at a time for me, then be down for weeks. The latest is I place my order, go to checkout, click “pick up” or “drive thru” and it doesn’t register

This was So easy yo!

I really did. I used to love this app more than anything because it was quick and easy to use and I didn't have to hassle with ordering for myself and a few friends and not have to constantly try to make sure everything was correct and pick up inside or drive thru was a breeze. I love Taco Bell that much. But the app has been having issues beyond issues lately. The payment method is invalid with Apple Pay and even won't let me add a card and my friend even tried to put her gift card in and use it and it still wouldn't work. Don't fix something that isn't broke is a good saying to listen to. The graphics are awesome. But you won't have people using the app if it doesn't work!!

I remember when I first downloaded this app, it worked great! I was able to log in with my email and password quickly and on the first try, every time I was prompted to (I remember both exactly, and haven’t changed them since making my account). I used to be able to click on categories and menu items in the app without it crashing or glitching & becoming slow. I also used to actually be able to place an order without errors. Now, every time I try to log in, it immediately says either that my information is incorrect, or just locks me out of my account and says I must wait 5 minutes to attempt to log in again. Before this problem happened, however, I was still faced with other problems from the app! For example, (back when I was still able to log in) upon entering my card information completely correctly, with strong mobile internet connection, whenever I attempted to send my order the app would always give me some kind of error message along the lines of “oops! Something went wrong. Please try again later.” or just become unresponsive and crash. I stopped using it for awhile because all of this would take longer than actually going to the store and ordering my food the “old fashioned” way. However, when I routinely update my apps, I always keep updating to the newest version of this one too, just in case it decides to work again someday. I suppose I could attempt to reset my password or create a new account, but after how much of a nuisance the app has been, it would be less of a hassle to just delete and free up the space on my phone.

It’s gets old that every time you want to use the app you have to download a new update. If you can’t get it right the first time maybe you need someone else to do the work

It told me first time orders get 15% off but i did not receive that nor did i find anywhere to put a code or anything. I wanted my 15% off

This app would be really handy except that I can’t use it to place my order. I get the grande meal with 10 soft shell tacos. The problem is that half are with no lettuce or cheese and the others regular. Unfortunately the app can’t distinguish between the two separate soft shell tacos. If this were fixed I would add more stars!

This app runs terribly on iPhone XR. I can only get through an order by killing the app after adding items to the cart so I can complete the transaction.

I use restaurant apps CONSTANTLY. Paying with this one is extremely difficult. Before it would let me use Apple Pay, I had to enter a credit/debit card in the app. It didn’t tell me I had to do this, but after I got frustrated trying to pay with Apple Pay and it just sitting there as though I had not tapped a thing, I entered my card info. After that, it allowed me to choose Apple Pay. When I have gone to pay since, I have to choose the card I entered, cancel, THEN choose Apple Pay and it works. It’s as though the button is “stuck.”

I wish I could post the screen recording here. The app constantly refreshes, and bugs out causing clicks to return to the top of the page. I spent 20 minutes just trying to check out only to find that I had to remove my item, then re-add it to select my pickup option. Then it failed to transact stating an error occurred.

The app is so horrendously glitchy that I eventually give up and order from the drive through.

This is the slowest app on the planet when it works. Other times, it crashes completely. Literally can drive to the closest TB, order food, and eat half of it quicker than ordering through app.

Idea is good. But the app took me 10 min to connect. At that time, I’d be long gone with my food already. Wait! It says the ETA time is 3-5 min and I waited like 20 min!? Shoot! Their engineers should spend more time on this app!

And someone else noted, the app that I see also features the double Chalupa box. Between the developers and marketing, there’s a failure somewhere. I noticed this same special in the previous incarnation of the app. I’ve been to four states in the last three weeks. I have hit probably 12-15 different Taco Bell restaurants. None of them have that special. I realize that there may be issues with license agreements, but you post a price on the app and we get to the store and they told us no it’s a different price. I was traveling with a friend, using her phone and account. It didn’t matter what the price was noted. It was charged differently based on the location.

I ordered through the app, and the money was taken out of my account immediately, but they never received my order at the store. They said I needed to call the number provided in the app, but there is none that I can find. Inferior compared to other fast food apps.

I love the customization this app allows you to do to your food. The downside is it can be glitchy and very slow to process payment at times. Overall though this app is worth the download if you go to Taco Bell often!

I don't want to order and have it ready at a specific time, I want it prepared when I'm in drive thru.

Went through the trouble of ordering on the app, tried to pay with two different cards and Apple Pay, kept getting an error message “oops something went wrong” and “something looks suspicious”....just went into the Taco Bell and the very nice girl who worked there messed up my verbal order....which is why I wanted to do it on the app in the first place!!!

The app only allows orders Needs REWARDS

This application is absolute trash I spent my work break 45 minutes trying to use this terrible app lost sale I’m not worried about it anymore

This is the most frustrating food app ever. It doesn’t let you choose a drive thru/come inside option at the end so you can actually place your order!! You’d be better off just ordering there.

This app works intermittently. Constantly logging me out, not letting me choose between drive thru our in-store pickup, won't accept any form of payment. That's just some of the issues with the app itself. Nevermind the stores constant forgetting things or still making you wait like you just walked on and ordered.

Payment type wasn’t accepted when trying to pay through drive-thru. I had to switch to pick it up in store before it worked. I also couldn’t simply change my drinks from 2 to 1, I had to delete the whole item and add it back in. Besides that the app works great!

The staff was rude. The app is not simple and unlike other fast food restaurants there are not many deals or perks for using the app.

The app is great. The only thing that it lacks is a place to pay in store.

Very easy to use app! Especially if you have Apple Pay set up. I went from taco-less to stuffing my face in about 10 minutes!

I attempted to signed on the app and keep receiving access denied. Deleted the app.

Ordered food and the app said it was ready, got there and they said they had no order. The money already cam out of my account, they didn’t even try to help me. Called customer service and I have to wait 3 business days for a refund.

App was working fine until I recently installed the update. Now I can’t even order in the app. The app just freezes as soon as I select the nearest location and I can’t finish ordering! I wish I hadn’t installed the update.

Unhappy

App is not working so I went home to order from my laptop. Believe it or not, the website didn’t work, either. I like using the app because of the supposed ease of customizing items. Rarely have I ordered at the store itself, where the cashier hasn’t struggled to figure out how to customize an order on the register. Needless to say, I didn’t have Taco Bell. Please fix the app and your website.

This app needs work, but it’s still better than dealing with the cashiers.

App is great when it actually works and lets you order. 80% of the time it’s just a slew of error messages. Most recent issue I’ve ran into is no payment method being accepted. That’s fine, I’ll just spend my money elsewhere. And they have no way of actually contacting anyone about issues, all support just directs to the FAQs.

I love eating at Taco Bell and how cheap it is.

The app is not saving my favorites. I have to go and find all my favorite choices and add in all the customizations every time I place an order. I thought the point of the app was to not have to do that.

It took me 5 times to place an order. The app kept freezing and not accepting my credit card.

Maybe a little slow but that’s it

It took me fifteen minutes to get my order and then my location Taco Bell after all that didn’t accept online orders.

My local Taco Bell is the worse. I just saw 3 cars get turned away because they closed 20 minutes early. And when they are open they’re always saying they’re out of taco meat or other essentials.

I always have the hardest time ordering at Taco Bell—I’m not the best at decisions, especially when there are a lot of choices. And you can get your app order in the drive-thru! No getting out of pajamas for me today!

Tacos 🌮 just got that much easier!! Skip the line- 💥!

Have tried using this app a few times and it take so long. Nothing wants to load on it and all and all it just doesn’t work well.

If you want to use this app then get ready to be very frustrated with Taco Bell. Out of 50+ orders using this app, my food was made correctly maybe once, and I order the same bean and rice burritos every time. I personally have had to basically train the staff at my local restaurant on how to interpret online orders with their computer, and they still can’t manage to figure it out. Taco Bell corporate clearly has dished out zero training to employees for orders through the app or website. A few things could happen from using this app. 1) you order and your food is never made because the employees don’t know how to handle your order, and you get no refund. The manager will tell you they can’t give refunds for online orders. This is not even true because I’ve got some to do it, albeit not easily 2) You go get your food and it is completely wrong. The options you get on the app clearly do not go through to the restaurant. 3) You get in a fight with the manager because of horrible customer service. T Bell managers are usually incompetent.

I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time.

I cannot make an order. The app doesn’t work at all. Useless

Every time I try to favorite an item, it says it’s already been favorited. Then I look at the list of favorites and it’s empty and tells me there was an issue and you’re working on it. Very frustrating. Also, “pay at store” isn’t an option that I’ve seen yet while trying to use the app at multiple locations. I only have cash and therefore can only order through the app if I can pay at the store.

Not sure how many updates have been pushed since I last used the app a couple of weeks ago, but it now has a major problem. Upon attempting to checkout, it will no longer allow you to proceed past the step where you choose “in store” or “drive-thru”, so you can’t get to the payment step to complete the order. Was a great app without any problems that I noticed before this... Will change rating when fixed.

Ever since they threw out the old app they haven’t been able to get the new one to run half as well. Too many clicks are needed for basic stuff. The app scrolls like a fat guy falls down stairs. After filing up my cart I realize it’s logged me out for no reason that could possibly be justifiable. When I log it it empties my cart so I’m back to the beginning. Way too many time wasting errors for a fast food app, something designed to save time. It’s good for them that food is so addictive because this app is only good to drive good customers away.

This app is so buggy. It often crashes when i click submit my order. Continually defaults back to a taco bell i did not select for my order. I just paid for my food and set my location only to arrive and find out it switched the location back to another one. Now i have to order at the mic and deal with double charges.

Hands-down the worst app ever had to use ordering fast food

App run very slow to order foods. Still good app.

The Taco Bell app used to be simple elegant and useful. Now it’s a mess than doesn’t work half of the time (iPhone X). Before, you could order on the app and the food would be ready when you got to the store, thus saving you time and also the, sometimes frustrating, ordeal of having to explain your order to a new trainee. Now the app tells you to check in once you’re there and they don’t even start making your food until you talk to a person. Why wouldn’t I just order at that time? Where are the time savings? Absolutely pointless now. And again, half the time it gets stuck during checkout. Bring back old functionality and stop messing with it constantly.

Food was made wrong even though I paid the up charge. When I pulled to the window the guy even said the changes that were made and yet food was still wrong.

Love it. Tells me exactly where I can get the worst diarrhea. It even lets me change and customize items such as adding creamy jalapeño sauce for a burning sensation around my butthole. 5 stars.

This is absolutely the worst app on my phone. It crashes randomly. It’s super glitchy. It often doesn’t let me submit my order. It’s impossible to use VISA checkout or Apple Pay half the time. There’s nothing redeeming about this app. Even since they changed from the original it’s been a complete disaster. It’s like they have moss running their servers.

Every time the app gets updated, it boots me out. Starbucks, Panera, Noodles etc all seem to push out updates without booting me out. Ordering from the app has consistently been a huge struggle. I also struggled to pick up my order thru the drive thru. It’s not been ready once, they said it wasn’t received. I gave an extra star because when the app does finally work for me, and I park and go inside to get my order, it is convenient.

everything works until i’m tryna pay and it flips out and dosnt process payment. reinstalled, to no avail cool idea, potential here, but rn it just makes me mad when i order like 8 items and i have to say it all irl also why is the menu header nav so wack, UX looks cool UI less cool

Prior to this revamped version, I was able to order via the app and use Apple Pay to complete my transaction. Now, any form of payment isn’t accepted and I get an erotic message. I tried Apple Pay, debit card and a credit card and nothing would complete the transaction. The weird this is that the Apple Pay transaction actually goes through my bank, but thankfully my bank would automatically reverse the charges. If you can’t preorder and pay, what’s the point of this app? Like one reviewer suggested, have the ability to preorder and pay inside the store or via drive thru would be convenient.

Due to your app I paid for the same order twice because you set my pickup restaurant wrong

Decided to make a late night run to the border. You know, before Trump decides that he wants to shut this Border Down too. 😉 So listen closely to me America, as I don’t think y’all heard me the first time. Pres. Trump is something serious, Y’all. Lol Speaking of seriousness the fine people of Taco Bell are now and always have been the Presidents of late night munchies. And if your wondering if the fine team members of the Starkville, MS branch deserves them some 5 stars and the answer is now and has been...... Already.

Not sure if it's the app, or if it's Taco Bell's system, but this app is horrible. I'm standing in a store, but the app on 2 different phones is telling me the closest store is 20 miles away. Deleted app, next time going to go with McDonalds. I know their app works.

It will charge your card and not process order don’t us until fixed

Throughout the ordering process, the app becomes super slow making it almost impossible to order. Tried to submit an order twice and both times it would not let me submit even though all of the information was present. The in-store team also could not honor the mobile deals, so that wasn’t fun either. Very disappointed because I love Taco Bell.

I selected an order in the app that totaled $18. Since I had starting driving, I handed the phone to my husband so he could pay and submit the order. Apple pay showed he paid $23. I figured he accidentally added items to the order but when I arrived to pick it up the manager said the order was what I ordered and the total should have been around $18. She couldn’t resolve the payment since it was through the app and Taco Bell has been unable to find the order and has not resolved the overcharge. Will never use it again!

This is one of the better fast food ordering apps. I am in love with the customization options. Nice job. No I am not a corporate shill, I just miss the puppy.

After a long day, I was in my room-starving. However, once I found out Taco Bell had a free taco offer because of the World Series, my day changed. But, the promotion was only from 2-6pm. I turned to look at the time, BAM, 6:45. My heart broke. When I went online I saw you could order through the app. I downloaded it. My world will forever be changed. This app is revolutionary. No more do I have to wait in line and suffer through the hunger. Now I can order before I’m hangry (hungry and angry). Fantastic app. Can’t recommend it enough!

After the latest update the app never seems to work. When choosing the same restaurant I always choose, I am unable to submit the order. There’s always an error message.

Every single part of this process failed

Signed up for the introductory offer with my email with the anticipation of receiving a free Los Doritos taco...never received offer 🤥

I wish there was an option to pay with cash once you get to the drive-through or counter inside.

Just order your food when you get there; either in the drive through or at the counter. And pay for your order in cash. The app just adds needless complexity to the simple task of eating at TACO BELL. The food is great but not worth the hassle of this app.

This app is not ready. It crashes constantly and has to be reinstalled over and over. Other than that the interface is well thought out and looks good. The features are great and the app would be a winner if it was rock solid, but it’s not....

The app is useless. I was so looking forward to mobile ordering and customization from Taco Bell. I couldn’t even get one order completed in the app. Disappointing.

Very slow not good at all

I selected the Londonderry, NH store since I was 2 minutes down the road and placed an order. It placed the order at the last location I made an app purchase which was in Salem, NH. I don't have time to run around to other restaurants, so now I'm completely out $5.86. Will not use this app again.

There is no menu on this app.

So many bugs When I order from 1 Taco Bell It says I ordered from a different one Theirs other bugs too So please fix!

They said they gave a 50% off coupon if you order online. I tried to use it. It charge me full price. I complained about it they said we have nothing to do about it. They pass the buck told me to get back to the online thing. Bogus! Don't go to Taco Bell!!!! Don't use this stupid app!!!!! 👿👿👺👺 They sent me an email saying that they had improved. And I’d get 25% discount.bogus

Very unreliable. Orders do not go through frequently. The app freezes. Most unreliable app I use.

If you’re a picky eater and don’t like some toppings, don’t try to order from the app. They’ll mess your entire order up. I never received a receipt for my purchase, so I can’t review my order, but I saw it at the counter and it said to ADD the toppings I wanted REMOVED. Very disappointed in the communication between the app and the stores. Don’t try to customize your items.

Every time there’s an update, I hope for the best and never get it. I still have trouble placing an order with my iPhone 6S. The latest app is slow, hard to get it to make adjustments in the quantities and still has a hard time accepting payments. Today, I did not log in (because the Guest mode seemed to work before and a returning customer didn’t). I tried to pay with Apple Pay (which looked like it was going to work and then got rejected). So I tried to pay with a debit card. It asked for email and zip code and failed. This used to be a great app when it first came out. It’s now become worthless!!

Frequently sufferers from API time outs. Promoted offers on social media do not show up in app. UI is often sluggish and shows incorrect customization options.

Crash in checkout on a $0 order with Apple Pay

This app was very slow and didn’t work half the time. 🤙

If I could I would give it 10 stars. Easy to use, and beautiful

I am a Taco Bell Addict. I am not joking. I get the cravings. Anyway, this app lets me save my favorite items, with whatever special restaurants I have. Then I just hit a button and it adds to my order.

I’ve orders from the app several times since it was launched. Lately, it’s been so difficult to pay. Ordering..cool. Customization..okie doke. Then when I want to give them my money..no matter what payment method I use. It just fails. Bummer.

I have used this app in the past without any problems. Today I made an order and paid via Apple Pay. The charge went through but the app says oh something went wrong and refuses to submit the order. Worse I can find no way for a recourse to this problem. Do not use this app to purchase anything.

I had to get in line for them to start to make my food after waiting 25 min. For them to call my name. I would have gotten my food FASTER if I just walked in!!!!!

Needs an iPad version or better support.

Thanks for adding support for Apple Pay!

When at work it’s super easy to place an order and just pick it up for my break

Offers were great. Haven't seen one in months. Received an email for an offer and it never showed up. Oh well.

Sent a mobile order and waited 20 min after arriving at restaurant. They never received the order...

I couldn’t find how to order a single breakfast Crunchwrap not in a combo.

This is a beautifully crafted, user friendly app! It’s not super annoying of ads and stuff which I love because I’m vegan and I don’t like seeing meat taco ads. I do wish in the search you could search vegan and a small menu of vegan foods pop up. Otherwise, GREAT app for ordering food, and picking up later!

Very friendly and professional staff.

love the easibility but need the option of making chili cheese burritos

What the purpose of this app? Not worth the space it takes up on a iPhone!!! Horrible! Most app give deals it doesn’t at all, and you don’t get your food any faster using the app. So again what’s the purpose???????