Smoothie King Healthy Rewards App Reviews

Poor design and never scans receipts - probably intentionally so they don't have to give points to be redeemed... Stopped frequenting SK.

I had a free full smoothie with my points (2297) Now that they’ve updated the app and points system I have two $2 discounts, not a free smoothie. And it will be ridiculously expensive to get more smoothies with points, so I’m out.

I have been going to Smoothie King pretty regularly and I scan my code but Never get the points. It’s a great idea for an app but it doesn’t work.

It was such a bummer to me that when I got a new phone and resigned into the app, all my rewards points had disappeared. I thought maybe I used a different email, but after using all emails I have, none of them had points or were even accounts before. And i was so close to getting rewards. If I had another smoothie place near me I would go there, but smoothie king is my only easy option on the way to work. So back to geound zero I guess

Worst app ever I go at least 3times a week stopped going because my app never showed my points Tried again and again they scanned my app and shows no points ! I’ve had it I’m going to stop going as much

Same issue, as soon as I updated the app I no longer can see my purchase history just last purchase and my app doesn’t track even when scanned. They tell me wait it takes time, but it never shows. So frustrating.

Terrible. Doesn’t work properly. Someone from leadership in charge f this app should be fired for this product

Only gave me points twice in my past 5-6 transactions. What a reward system.

Used to be able to add purchases from receipts that didn’t scan app. I went thru a drive thru and spent over $40 on smoothies in one trip and the cashier said she couldn’t scan for my points thru drive thru but I can add the receipt to my profile and get points. Unfortunately this is not true. Adding purchase after the fact to get the points no longer exist. Think I will check out Tropical Smoothie and see if they have better app/program.

It looks like they fixed where the reward points are showing! Thankss

I can’t claim my rewards with my receipt costing me my rewards! This wasn’t an issue in prior updates and my cashier didn’t tell me.

Have made two purchases at Smoothie King so far. Still waiting for points to be credited to my account. When I go in to enter the info for missing points, I selected “I scanned but didn’t get my points.” Go through and enter all the info, and then get a message about how I already got credit for this transaction. No. No, I didn’t. Healthy Rewards is still showing a big fat goose egg. Get your smoothies elsewhere.

I get scanned every time and no rewards or money are ever earned.

I lost my points with the app update. Starting at scratch. I’m deleting as there’s no point to this useless app. Seems like point system changed anyway. Don’t accrue as fast in order to get deals.

I would very much like if after scanning my barcode to pay if I could optionally add a tip for the employee(s) to the bill. If I pay by standard credit card I can tip, but with the app I cannot.

Good luck getting your rewards to actually work once they are loaded to your phone. The “toggle” to actually use your coupon/reward doesn’t actually work on a consistent basis. Also, pretty sure points don’t get loaded all the time when making purchases. This app isn’t what it needs to be yet.

Points not showing up

Your CS keeps saying to click on “redeem missed points” and scan your receipt. However, when I do that, there is no option to scan the receipt.

What happened smoothie king??! First my app wasn’t working and I had PLENTY of points so I uninstalled. Reinstalled but lost ALL my points I can’t even scan my missing receipts this is USELESS now please get your app together.

I’ve had this app for way over a year, these past few months almost every smoothie king doesn’t allow you to use the app to accumulate points. The employees kept saying “they’re fixing the app”. Yeah right how many months later and it doesn’t work at multiple locations lol they should delete this app already it’s a joke.

Since this app is so lame you can’t do mobile ordering, I ordered a smoothie card to use in the app to pay in store . After using the qr code to scan for my purchases, I was logged out and told my account has been disabled smh. Complete trash and this app stole 30$ from me. Uninstalled, will never order from this app or EVER spend a penny at any smoothie king again.

I go to smoothie king in Baltimore on Charles street very often. The app is frustrating when I spend so much money here and never receive rewards. Do something simple like a punch card. But I won’t be going back until I see the app is updated and I can add my points.

Please implement this very basic feature. The app is largely useless without it.

Smoothie King spent all this time and money on a trash app that doesn’t work. I scan every time. Every time and I have no points. The UI is the worst. I can’t find anything, especially where I can actually scan my receipt. If you forget your password? Might as well make a new account. What kind of Dev team worked on this? 🙄 The app would be fine IF. IT. WORKED.

I was told I could scan my receipt, post transaction and get my points. The app does not allow me to scan. Points lost. :(

I have had several visits where my points aren’t credited to my account. Please fix issue.

The old app was 100% better than this new sham of an app they came out with. I go to smoothie king pretty consistently and never had this issue with the old app. Why would I want to add money to my account when I consistently have to pull out my card to pay because the app doesn’t work to pay? I have lost 20$ to this app that seem to be in limbo because despite the app saying you have 20$ to spend it never works when they scan it.

This update is terrible and it’s more work for the customer to earn points. High customer effort! Also I need the employees to ensure they ask us if we have the app so we can earn they don’t ask anymore and it’s frustrating. I forgot one day and she didn’t even give me a receipt or offer

One star because ever since they updated the app and they scan for points my points never change. I get a smoothie nearly every day and my points have been stuck at 1300. The app has become useless. Old version was great.

I shouldn't have to log in with Facebook. I should be able to log in with my email and password, not with Facebook. You really shouldn't have to link accounts unless you want to. Deleting immediately!!!

App doesn’t upload points at all, and they took away the option to scan receipts. But they want me to enter my debit card info? Ha!

I have scanned the app several times and my points have not been added.

I have been a loyal Smoothie King customer for years. This app has had so many problems no matter how many times they update it. Stores can’t scan barcode, stores tell me it doesn’t work, I end up many times having to email receipts to customer service to get points. Latest app is part of a complete overhaul of rewards: they basically cut your rewards in half, used to be for every $25 you got points equiv to $5 rewards/a smoothie, now for every $25 you only get $2 off. Latest update did not go smoothly, app would not even update for days while old one was dead, points did not transfer over until I contacted customer service. It’s a lot of hassle for not much reward and no incentive to go to SK over Planet Smoothie or Tropical Smoothie.

I have them scan my rewards barcode each time I get a smoothie. It used to add my points fairly quick. Not anymore. Every single visit now, I have to submit my receipt through another process. How inconvenient. Please correct this issue and I will give more stars.

DON’T DOWNLOAD IT. YOU WILL LOSE YOUR REWARD POINTS!!!I recently moved over to this NEW VERSION app & lost ALL of my points.😡😡😡 it said they would transfer my points but it DIDN’T!!! I had enough points saved to get ONE FREE, $3 OFF OF ANOTHER, $2 OFF OF ANOTHER and a $1 OFF OF ANOTHER. Do you have ANY IDEA how long it took me to earn those points 😡😡 I am 58, live on a $900 a MONTH DISABILITY CHECK and I’m raising my niece & nephew, 8 & 10. THESE POINTS meant I could get them a little reward for good grades from school, helping me around the house or for just a day going to the park and getting a smoothie on the way home to cool off. But NO!!! You changed the app & it TOOK EVERY REWARD I HAD!!!! I WANT MY POINTS BACK PLEASE!!!

I had a bit of trouble with the membership cards. It would be nicer to be able to save the membership card in the wallet and same on the Apple Watch wallet

What’s the point of having the app if I can’t place an order? Seems pretty inconvenient and it just makes the app a waste of space. Doesn’t make sense to me.

Code scanner won’t open so i can scan my receipts. Iphone 7s

Not uploading point and no where to submit receipts on the updates version. Very frustrating to spend all that money and not get the rewards.

In the past I would always upload my receipt later because for some reason whenever my phone would be scanned, my points would never show up (although I could scan and redeem). I’ve updated the app and I can’t figure out how to add my receipts from my recent purchases :/

I lost all my rewards points in the transition a d now you make the customer work to h* find them. Sleazy. You know most will not, just like a rebate no one claims. Lost another frequent flyer customer. Fire your CMO and CTO

This app is stupid. Can I give it zero stars? No mobile ordering capability. It’s a digital punch card. As if getting the annoying text messages wasn’t enough

Lost all my points with the update and now I can’t add points from the receipt. Piece of crap.

The app is easier to use then before and now I can pay with the barcode

I go to Smoothie King about once a week. Almost every time, I have to get my receipt because I’ll scan my app, and the transaction still doesn’t take. It’s also very slow to respond.

I need to add my missed points. Why is this even an issue? Just put the feature back.

Rewards aren’t credited to your account...they just “disappear”

This app really is worth no stars. It very frustrating when you spend $10 to $12 bucks on a drink and can’t get your points. When I scan my app the cashier stated the points updated immediately but didn’t not even later in the day. This needs to be fixed so you’ll can keep customers.

This app is disappointing it’s not very user friendly like other apps. It seems I’ve had more problems using it then anything. Half the time it doesn’t scan and have been charged double for transactions. Over all wouldn’t recommend the app to y’all

After the update I have not received any points for purchases and the app is so clunky it doesn’t work when trying to navigate to manually add points. The cashier seemed to not have any idea how the new app works and was not able to provide any guidance.

Points never go through when I scan it in the store, I always have to manually submit the receipt to receive points.

App isn’t working at all. I’ve tried the last 5 times and it simply doesn’t, so neither is my loyalty rewards.

I was forced to update to the new app, and despite buying 10+ smoothies a week for myself/family I have not earned any rewards. I have had the same 800 points since early January. This new app is TERRIBLE!

If it actually added points every time I scanned, and ACTUALLY documented my transactions it might be worth it.. so far the past three transactions weren’t added to my account! I am furious! It’s trash.

I’ve been frequenting smoothie king twice a week for months and always scan with the app. It still says I have 0 points!! 😡 I asked the other day about it and she said that it just adds up differently. I am very suspect. I think it’s a scam honestly. I am not getting any points at all.

It is 2019 and you can't even order through the app (or online at all) and you can't scan receipts for points

With the new update I never acquire points or rewards, and they said they rolled over old points and rewards from before but they did not, so I missed out on all that. System was down a couple times I tried to earn points so I saved my receipt and entered it exactly as it says and you even take a pic of it to earn missed points. Threw away the receipt and got an email couple days later saying my receipt was not valid/accurate. Seriously? Been jipped and pushed aside when trying to communicate with customer service so many times that I have quit going. It just isn’t worth the hassle. So I will be taking my money elsewhere

I’ve had Smoothie King’s app through many updates. Consistently, through every update, this app will randomly delete all my points. I’ve tried to contact support, but never get a response. Whoever writes their app should be fired. How many updates does it take to fix such an important fix for an app used mainly to accumulate points?

- New point system is not beneficial - App is finicky - There’s no way to order ahead like Starbucks - no apple wallet feature This is not an upgrade

I had well over 1700 points yet with the updated app they didn’t transfer like they said it would. Contacted customer support and never got a follow up. Deleted app

Store in Orange CT doesn't wont scan for rewards from app anymore. They say it “drastically slows down their computer system.” There’s no point in having app or coming here to pay full price when I have accumulated rewards that they won’t honor. Bad business!

I have to constantly scan my receipts and wait over 24 hours for them to show up and if I make a mistake I have to scan again and wait again. It’s really inconvenient please work the first time when cashier scans at time of purchase.

I had a $2 welcome reward where the barcode did not show up. Had to make a scene at the store.

The app used to accumulate my points. None of my points over the last three months have been added to my account . Recently an update was done, it no longer adds point. When I addressed it at the store, the young man at the counter said “yeah sometimes it works and sometimes it doesn’t dude” Completely unconcerned.

I’m simply echoing everyone else’s frustrations with this upgrade. I too had lost all points with creating the new account and cannot get much help with this issue. The new app seems to be a step in the wrong direction. The old app was great and very user friendly.....I am very disappointed as, like many of you, getting points was the perk to keep me coming back. Not sure if that will happen anymore since this upgrade.

Love how I can easily find my closest location!

At first I loved the smoothie king point system. Then after I lost everything I built up they turned to this app. I’ve been using it but I get the points system and the rewards are c*** now. Makes me not want to come here anymore. Anyways needs work!

I updated the application (2/14/19), now the application does not recognize me. Furthermore, the previous points that I accumulated are no where to be found. Please don’t cheat me out of my points.

This app is like a blast from the past turn digital. No Smoothie King I don’t want a digital menu and nothing short of a punch card. I want to order my smoothie. Learn me. Know me. Don’t make me sign up for your s***** app and not be able to help me if I don’t remember the password. Help me. Make me feel loyal like Starbucks even though I can count on 1 hand the amount I go in 1 year. Please fix this or you will lose the efficient millennial who don’t want to stand around and talk while waiting for you to make our smoothie.

If you missed points, then go to “Guest Support” > “Add receipt for Missed Loyalty Points”.

When I downloaded the newest version of the app it took all of my rewards away.

I think I’ve gone a month or two without getting 1 point. My app gets scanned every time successfully. I typically stop by every weekday morning and get a large hulk. So I’ve missed out on 30 or more purchases.

This is absolutely horrible. I had one reward and drove to smoothie king and ended up not even being able to get a code for it to scan. Then the reward just disappeared. The new points system appears to be a way for them to give you back even less than they did before. Very disappointed, will be visiting rarely.

Oh my - how can an update go so wrong. In store personnel don’t even understand it- can get credit for orders, can’t get credit for uploaded receipts. The only genius in this ap is if it was designed as a bad prank

Before updating to the new app I had thee free smoothies. Once I transferred my points over to the updated app all I got was a $2 off coupon and Champion status. I USED to buy powered smoothie mixes as well as enjoying the smoothie menu. I will no longer be spending my dollar at Smoothie King - I am going back to GNC for my smoothies.

The reason I gave the app two stars because before I upgraded it, I had over 6,000 points (due for a FREE smoothie) and after the upgrade, it reduced my points down to 1,001. I am not sure why it did that and I am a regular customer to the Smoothie King store in my area. I would like for this to get fix as soon as possible. I do like the new layout, it's much better than the previous one. Hopefully, this glitch can be resolved and I know I'm not the only one affected by this. As soon as everything is fixed, I would be more than happy to give the app all five stars.

Points did not transfer. Lost majority of points. Left with 824 points. 😡

I had 7000 points witch is one free smoothie. They updated the app and took my points away now I only have 1772. I can’t even get $2 off!!! Please fix it.

I call it a downgrade - why change to something inferior.

This app was really nice but since the update I can’t submit missed points! Really frustrating when I forget to use my app but still want to get points!

Thats cool, shadow the fact that people are getting less from their rewards points. Real sly rolling this out with a system update. Also really sly to make people feel like their not getting less by increasing point values.

Had saved up $6 in rewards, now I have $4, and they have increased the money you need to spend on overpriced smoothies to get rewards. Time to start making them at home!

Does not support IPhone XS Max!!!

Updated app. lost almost all my rewards!! Bought smoothie in Deland, Florida->NO REWARD credit. Transaction history shows got a FREE SMOOTHIE in BOSTON, MASS. How s****** up can an app. get?????? Must be a bunch of retards writing the code. Just go to Planet Smoothie!!!! As other reviewers said every update is worse than the last!!!! TOO BAD NO MINUS 5 star rating!!!!

Wouldn’t update. Deleted it from my phone now I can’t redownload it

Erased all my points and asked me for a bunch information. Never going to smoothie king again!!!

They just made a new app again and it keeps getting worse. The rewards are getting worse too. It was $1 back for every 1000 points, now it’s $2 back for every 2500. Also, is the new app only made for iPhone 3 or something? The top and bottom are cut off and the keyboards look ancient. Going to delete my app and redownload hoping it’s a glitch.

This app has changed and it takes too many points to get a reward. Really unfortunate. The app has more content than before.

I lost over 2000 points with this last update! What the heck?!? I just got the last version.

Used to get about $1 off next purchase for every $10 spent. Now spend $25 to get $2 off. Less reward and takes more money to get there. Fun.

Anything you try to do in the app results in an error to contact support from the app - which also results in an error

New app is so much better! Thank you for updating it- love Smoothie King and so glad there is a quality app to match now! It’s a Christmas miracle! 😎🙏🏻

This is a worse point system than before also terrible interface on the new updated app. Can’t see half the screen on my iPhone

The new app update makes such a seamless experience in store. Love being able to pay with the app and now all of my rewards apply with one scan of the app. Love it!

Does not work to make it useful! Cannot update password! Failure to work in the store have to enter receipts manually. As others have said gets worse with each update?!?!! When will they ever get it right?

Use to be 2000 points for a $2 off now it’s 2500 points. Sad sad day for smoothie king.

Big step backwards with update. New app stinks. Yes

This upgrade to the previous app looks like a step backwards. Having had an account for years, and many cellphone numbers, after upgrading the old app it wanted the phone number I had used for my sk account. You guys already have that info!! After trying all of the numbers I knew, the new app somehow signs me up as a brand new member. All of my old points ( as expensive as they were to accumulate) are gone! The upgrade should be smart, not simply wipe the old app away, and force the user to verify their identity with credentials entered years ago. Hey designers, the days of landlines ended a long time ago.... bad design !

Not sure what you have done but you can no longer use the app as it will not let you log in.

I love smoothie king

The app is good to look over the menu, but it won’t add points when I get my barcode scanned. If I can’t collect points, what good is the app other than a menu to look at.

Can’t review my rewards history, but I ❤️ the App. I moved from Long Island 10 years ago and my local smoothie king was great. In my new upstate neighborhood, they didn’t open a smoothie king until last year. I downloaded the new app, entered my old password and all my punch credits from the Long Island store transferred to my app. I have an iPhone6+, and my application has never crashed on me.

Had to delete them redo app, now it says can’t be accessed with internet. I’m in my house really smoothie king this pretty bad. It should be enough for the high prices the company charges for the smoothie, so far over the whole thing.

I go to smoothie king several times a week and make sure i scan my rewards, however NONE of my points are there. I made sure my app is updated but it’s been several days since i last went and i still don’t see my any new points. I even went as far as to manually add my rewards to the “missed points” section and it still did not work. *deletes app*

I got locked out of my account haven’t been able to access it. I frequent smoothie king and I’m not able to even get rewarded for it now. That stinks.

The app - ordering the app would be helpful. I live in dc and if I to pick between Starbucks and a smoothie... usually Starbucks wins because my drink it ready when I get off the train. No time for lines in a small store - app is unreliable and freezes - scratch off game discontinued... as if I ever won anything Anyways 😒 - prices have increased. There’s a lot of smoothie competition in dc. Vegan places and gyms in dc are priced similar but they use natural products. So smoothie king loses out sometimes.

Don’t see the feature in the app. Also, you have all these promotional surveys on the receipts but no way to add the money to the app. I don’t keep receipts for $1 off but I would do the survey if it added to my rewards balance on the app.

Today I tried to redeem my 2$ reward for my birthday went to scan and the app crashed. The ladies at the smoothie king in lLouisville where no help. They basically said I did not run the process correct. I go back in the app and it crashed 95% of the time. I think I am going to HQ smoothies for now on.

I love smoothie king and it’s incredible smoothies but app isn’t very up to dat I just received a email for a free smoothie up to $7 and as I walk into smoothie it shows only 4565 points which means $4 off I would love for the app to be more accurate especially on timing

This app is pure garbage. I had over 6,000 points and when I was going to redeem them for a free smoothie, I logged in and checked my points and it said I only have 61. So when I go to check my point history the app shuts down. I have never used the points before so there’s no reason they should have just disappeared. And the app is broken so that’s great.

This is the worst app ever I won’t recommend this app to no one can’t log in

Went in yesterday and had my points drop from 6700 -> 670 after my app was scanned, even with a 1170 point purchase. When I click on redeemed the app crashes immediately. I’ve also never been able to change my password, because of the app crashing. The old punchcards were a much better system.

I’m unable to log into my app I tried my email and password and it’s saying it incorrect I only have one email and password that I use so I know it’s correct😤

You guys have the best smoothies ever! Love The Caribbean Way..Just a some advice though. Please work on customer service training on employees in the store on Highway 20 West in McDonough Ga. Because I already left Planet Smoothie due to lack of customer service.

App NEVER works when it’s time to check in. Been getn the same error message anytime I’m near a SK. Stopped even going to SK for a while because of the app and it’s problems

Haven’t had any issues until a few weeks ago. Points are disappearing weekly once they reach 4,000+. Tried checking “redeemed” and the app crashes... I spend about $60 a week and have nothing to show for it points wise.

Basically one of the worst rewards system, I ever used. Each drink is $8 or $9 and your reward is $1 off never do you receive a free drink not even on your bday. The app constantly crashes - what is the point on updates anymore.

I wanted to pull up my coupon a lil early before a paid while I was in line so I'd be ready. However, there wasn't any warning that there'd be a 2 minute expiration so I didn't even get to use it.

Get to my regular smoothie king and get told we can’t use our rewards today. I had already hit redeem and bam 2k worth of points gone and I couldn’t even use them and apparently there’s no way to get them back.

The worst app ever. You have to turn on gps just to redeem rewards. And when you redeem a reward the other rewards disappear. The app continues to close on its own while using.

Wondering if there’s a fix in the works for viewing points redeemed. Every time I click on the view redeemed button the app closes.

So many glitches. Can't even update password info. Works when it wants to. Dont go to redeem screen until youre absolutely ready to scan because if you accidentally get out of that screen it counts as redeemed lose all your $$ off.....regardless if it was scanned or not. Majority of the time the scan & points never even capture. Most frustrusting app ever. It took me 5 days just recover my account due ton the new "so called" updates.

They said if you text their number you get a free smoothie, then they make you sign up for their app and they only give a $2 off the large one and say you dont get a free smoothie! Be ready to pay $$$ for all the sugar! Not going back! Terrible service

Never works. Horrible

It said two minutes only to use my coupon! The wait person couldn’t even operate the cash register in time to get my QR code scanned. Ridiculous!

Great app. Simple and easy to navigate through. Smoothie King is awesome and everyone there is very nice

Slow and unresponsive marking it impossible to access in store. What’s the point

It’s been a month and I have yet to receive any points through scanning and have scanned my phone every time upon purchase. I buy a couple a week. I’ve redeemed points only after scanning my recipe through the missed points tab. Now I’m not even getting my points from that either. My 8 year old could have made a better app than this one. I only gave it one star because I couldn’t give it zero.

So I hate this app and I hate the points system, but I am a loyal 3+ smoothies a week customer. Today on “reasons this app should die in a trash fire” I used the app to add points (begrudgingly) and it proceeded to notify me every 30 seconds that there were points added until I deleted the app from my phone. Good job dev’s, you just keep making me not want this garbage app on my phone more and more every update. Keep up the good work. 😡

So I forgot my password and I tried to used the temporary password that was sent to me via email but it’s not letting me sign in. Keeps saying incorrect password/email. I got points redeemed on my current account and I can’t even login to my account. I’ve had this app over a year now and it’s my first time ever having this issue so hopefully you guys can resolve it.

Every time I try to review my redeemed points the app closes plus I somehow loss my reward points without being able to use them.

Why can’t you let me order ahead of when I go into the store? Thanks.

This timer c*** is ridiculous. I opened and redeemed it and it took the staff longer than 2 min to take my payment. I lost my 7 dollar rewards. Fix that crap

This app is no good I can earn points but I can’t redeem for anything wats the point in earning my points they can’t be used need to fix so I can use my points. So I’m earning points for nothing I can’t use the $2 $3 $4 $5 or get a free smoothie I have all these points for nothing that’s sad... ☹️😡🤬😤

My only suggestion would be to create a way to scan your receipts so that when we take the survey to get $1 off your next Smoothie the redemption code is stored within the app. That way we wouldn't have to save the receipts and carry them around waiting to redeem them.

The app doesn’t save your user name and password as most apps do, so every time we go to SK, we have to re-enter them, along with a phone number. It would be nice if you added the Touch ID to the app so we could log in that way as well. Sometimes points aren’t added when scanning the barcode on the app either

Unfortunately the points system is very unreliable. You have to manually enter your receipts if you ever want to see your rewards., I rarely ever see my points show up after store scans app. I have had to email their support multiple times nothing but issues and too much work for a loyalty app!!

Can’t review the rewards history is my only problem, but I ❤️ the App.

I’ve recently joined the rewards program and I have visited twice with my points not showing up for either visit. I emailed my receipts and have yet to have them added to my rewards.

If you’re going to have an app, please develop it so it can be the best it can be. It doesn’t have to be flashy, but can it at least not crash almost every time it is used? I heard Smoothie King is going to do ordering through the app in the future, but how if you can barely check your rewards status on the app?

Keeps saying internet connection is required but I’m connected to the cellular network. Removed and re installed the app and still can’t use it anymore

This is ridiculous I have to allow you to track my location to redeem the points I’ve rightfully earned. There should be no reason for this feature to be on a smoothie app. Especially when I try to look back at my redeem history and the app crashes every time. I’m done with smoothie king, I’m taking my money else where.

New to the app, tried to redeem first reward for $2 off and it says it will time out and only click continue if you're in front of an employee. Well I was at the register to order so I clicked continue, didn’t realize it only gives you 2 mins, and this timed out before an employee was able to come take my order, so reward lost. Don’t know of any other company’s rewards system having a time for the coupon/reward. Not only that but the barcode to start earning points was scanned for my purchase, yet the app still says no points like it never happened. Disappointing first go-around.

Nice company and quality smoothies. App just gets me a free smoothie occasionally and why complain about freebies!

Tried to claim $2 off for downloading the app. Didn’t work. App crashes whenever I try to view my activity. I don’t get how you can fail this badly at making such a simple app.

Thought I’d try this app and didn’t realize I needed to have an employee scan it before I completed my order. I’m used to more user-friendly apps that make it easy to scan a receipt and automatically get credit for a purchase. I assumed this one would be the same ... was I wrong! It’s a 3-step process: enter the date and time, the subtotal and then take a picture of the white receipt. Then it must be manually reviewed to receive your points. What’s with this madness? It is clearly possible to streamline and automate this process, as many other food service apps are doing this. Dev team, you can do better!

This app is a gimmick. I went from 3000 points at 5pm to 600 points at 10pm randomly. I need tho issue fixed ASAP. How inconvenient!

You will never get points using this! Every time I get it scanned to receive points they never register and even after I manually enter my receipt info I still don’t receive a single point on my purchase! It’s a waste of space to have on your phone honestly. DO NOT GET THIS APP!!!

I’ve had my app scanned three times between two locations and none of my points were awarded. Since I thought I’d get the point from having the app scanned I didn’t bother to get a receipt. Now I can’t collect the points. If I have to do missing points every time and scan the receipt what’s the point of having an app? Totally worthless.

Fix the app!

Points randomly disappear and the app crashes if you try to view activity.

This update is horrible as much as I love smoothie king I will be going to other smoothie places😪

Prior app was much better. This update had potential but it stoped short. Needs Apple wallet integration, Apple Watch features to scan at window, train people on how to use the pay feature.

This app wasn’t so bad a few months ago. This new update is absolute trash. I’ve lost absolutely all of my points (I go to SK almost daily), the app says it’s still waiting for my first visit, I’m not able to input missed points, if I try to open the menu it freezes and then closes the app all together. This app makes me want to go to the other smoothie place in town. It’s healthier and has a point system that works.

I recently updated my smoothie King app only to realize that my free smoothie that I’d earned and paid for is no longer there. I think it’s time to go to Planet Smoothie.

The old app never loaded points. The new app didn’t transfer my points and there is no way to add points after a transaction. This app needs work.

Somehow after the update it’s even worse. It doesn’t let you accumulate your points past 2000.

Every since I updated and installed new smoothie king app, I’ve lost reward points. App does not track each purchase and doesn’t allow me to manually put in my receipt.

This app is horrible, has not worked right since upgrading to level up version. Has not shown any of my purchases since than or given me any points, customer service has no clue. Previous version work way better.

If I could 0 star this a billion times so this app would have 1 star I would. This is the worst app ever, It’s a rip off don’t waste your time

Why launch an update that requires a user to re-enter their login information every time the app updates? Completely discounts the user experience. Keep this up and your loyalty buyers will leave you.

The whole system to use your points is frustrating and misleading. You can only use 1 reward at a time which seems pretty ridiculous. If I earned it why the h*** cant I use it? And your rewards show up as part of your balance which makes it very misleading. For example I had a $7 coupon and two $2 coupons so my balance read $11. At first I thought wow that’s great, in theory it’ll use my rewards balance before it charges my card right? Wrong. First off it will only use one reward at a time and if you have them all toggled on it seems you have no choice in which one it uses. Some you don’t even have a choice in whether or not you can turn it off or on. For example one of the $2 coupons I couldn’t toggle off, so even if I wanted to toggle on only the $7 one to use it I didn’t have that option. The whole system just seems stupid. Don’t include my reward in my balance if I can’t even use them. And actually let me chose which reward I wanna use instead of forcing the one of least value on me just so I’m forced to come back before my others expire. Like way to take advantage of loyal customers.

The new updated app is terrible I have gone to SK multiple times and have yet to be rewarded with points. What is the issue? The previous app worked great but since the new update nothing has been working. I have only received 3 transactions since the new app and I visit SK at least 4 times a week. Need to fix ASAP.

Wow! So hard to navigate. If you don’t scan at store, good luck entering your receipt. Really disappointed to put it mildly. Hard to use rewards as well. Even better is that staff at stores have no clue how to use it and think it is terrible too.

The new app update removes previously unused rewards and “converts” them to points. So much for my rewards that I was saving for future use. Now the system is confusing and even more difficult to earn free drinks. Why use the app at this point?

The older one I was like 1 visit from a free smoothie. Transferred my points and it was like 1000 what the heck? Those point are not even worth a dollar anymore

I had 1800 points in the old app. The new app transferred 800. Won’t be going back to Smoothie King.

There is no point in me using the app. It can’t be scanned, and even when I try to put in missed points they do not appear. I’d give it 5 stars but can’t.

New update is terrible. I frequent my local smoothie king yet when I signed into the new update on 900 of my 6000ish points transferred. I don’t appreciate $50 worth of previous purchases points being stolen. Those lousy $2 rewards aren’t the same as a free smoothie with leftover points.

I lost a $2 reward today but the manager was there and addressed the manner immediately. For some reason the App keeps giving me $0.42 off my order instead on giving me points. I can’t seem to earn points with the App anymore.

I used to be a regular customer. I accumulated a bunch of points, then lost them all when I updated the app 🙄. I never see anyone put any fresh fruit or veggies into the smoothies either. It seems like it’s all processed ingredients 🤮.

This is the third app I've used for smoothie king. The first was awful, the second had is issues but this one is a slam dunk! Add your points, redeem rewards, & pay ALL AT ONCE! No more "oops I already scanned your earning code now you can't redeem" I LOVE this app! Can't wait for mobile ordering!

I’m glad you guys updated the look and feel of the app. Great job. I hate that you want me to load money onto the app. While I understand this will make you more money, it’s NOT more convenient for the customer. It’s a pain that I’m going to load my card info onto another app. Not happening. I’m not going to add $10 for an $8 smoothie. It’s just a mind game for me to come back and purchase more later. Psychologically tricking your customers and playing mind games is not okay. Today is the last day I’ll be shopping at smoothie king. I was coming 3 times a week. Again, great development in the app.

Hate the new update and I can’t log in and get my original points and rewards

I am very disappointed in the most recent update that happened during the last week in December. Ever since the update I am not acquiring points. I have been to Smoothie King on three different occasions and my point balance has remained the same. I like the fact that get an email receipt but the only receipt that I am receiving is to show what reward I have redeemed. I have contacted customer service to add my missing points and was told to use the information from my receipt. Well, by that time I had thrown my receipt away. I have also added my card info so that I can pay, earn and redeem at the same time. Unfortunately, the pay portion of the app has not worked yet. I really hope that the app can get the issues worked out.

I can’t tell when I’m due a reward. I can’t tell if it pays through my phone or not. Sometimes it does, sometimes it doesn’t. The rewards program seems so downgraded that I’ll never get a reward. I’m usually at a smoothie king 5-6 times a week,(Almost every day) but if you don’t fix it ASAP I’m gone!!!!

Great idea to have instant billing however it never works every time I have tried to use it. So it’s pointless to have. Also it seems like now you have to spend a lot more $$ to even get any reward toward your next smoothie. Really disappointed.

The last 3 times I went to smoothie king in the last 2 weeks I’ve gotten NO points using the new updated app. You’ve lost a customer.

This app is not user friendly with the update. The formatting is also way off, at least on my iPhone SE. Bring back the “missed visit” feature for us loyal customers who sometimes don’t have our phone on us or cannot connect to WiFi. I also miss accessing the menu from the app.

I come up to line and order, go to my app to add points, and asks me to log in. I forget my password cuz I’ve never had to login n a long time. People waiting. I’m like forget it. Why update it? Leave it alone

Could you please add feature to be able to add points to the app through receipt because when I go the scanner doesn’t work and I’m missing loyalty points

With this last update, the app is now virtually unusable. It is no longer user friendly and is not an app I would use to gain points toward discounts on Smoothie King blends. For now, goodbye Smoothie King. You’ve lost a customer over this mess you call an “upgrade”.

I NEVER write a review, in fact this is my first one to be exact. This incident deeply upset me a few days ago so I decided to share. Our gym is fortunate enough to have a Smoothie King inside. It was the day before Christmas so they closed early and wanted to leave. The line started to get long really quick and it was only a young girl when I walked up in line. Soon a man came up and they were backed up. The man told the girl to take orders and he will make them. She was obviously flustered (maybe because she was new). He sort of pushed her to the side and started to take the orders and she was told to prepare the ones already started. After I ordered my smoothie I asked the man and young girl how do I redeem my points since it’s a new app. She said she has no idea and he said come back because we don’t know anything about the new app. They didn’t ask for my number so I really thought I could just add it later. Looking at the app there is all of a sudden not a way to add a “missed visit” credit towards my points. I tried looking online “how to” add points but nothing appeared. I come here very often and would like that aspect put back. During the transition of this new app, it seems some token elements were removed. Not a good move. I want my points. Please add this feature back.

Needs a update big time...the old app was better

App it’s good for the most part. Easy to scan and pay at store. The menu portion is painfully slow. Kind of hard to sell something when you make it painfull to loom at your product. Especially being a smoothie play that has hundred of different option. Fix that and it would be decent.

It never works and to top it off the employees are never helpful.

Almost every time I scan to get my points and I go to check my points later, they never show up. I’ve lost out on so many points from that and when I go to submit a receipt for my missed points I still don’t get the points. Makes me not want to visit anymore.

I thought the old app was bad. This one is WAY worse. If I could give it 0 stars I would. It's now near impossible to find rewards and use them. I just want to use my reward points!! The staff doesn't know how to work it. I just wanted to add points from a receipt when the store forgot to add them? I still don't know where that option is. You need to go back to the drawing board.

This upgrade is terrible and not user friendly. No real warning app was totally changing. I have been trying to add a purchase from day of the upgrade but unable to do so. I guess you really don’t want customers to take advantage of the points.

Cons: 1) According to new points system I have 56 points from multiple visits and only 2,444 more points to go for my next reward. 2) Loading time every time you click around the app. 3) Some buttons are hard to see because they are the exact same colors in the background and detail colors. 4) Apparently you can click a smoothie type (wellness, slim, etc) and it will show you info about it... But only for a micro second bc clicking on it also opens a new screen. Hovering over doesn't work, pressing and holding doesn't work. 4) It's just ugly. The old version was more pleasant on the eyes. I honestly don't even see a point (get it?) in using this app. Maybe that is their intent. If I go back to SK I probably won't be bothering with the app.

None of my transactions are posting to my account so I am not earning points. I’ve contacted customer service twice with no response or resolve!!!!

I only had $2 left in my account, so before entering the store I loaded some more money. When the cashier scanned, he said only $2 were taken off and I still owed another $6. I didn’t mind pulling out my card, but when I opened the app it clearly took off the full price of my smoothie. The employee didn’t even bother helping me figure this out

This should not be on the App Store. Full of bugs and glitches. Overall poor user experience. Attn business stakeholders - overhaul the app as soon as possible. This is not a short or long term solution for managing rewards. Innovate or fail.

I was just asked to switch to the new app and only 10% of my points transferred over. I had been saving them to get the maximum discount/free smoothie. Should not have bothered, the new system is hard to stand behind especially as a frequent customer.

All of my coupons have been replaced with 2$ off coupons!! How greedy are you? Smoothies are expensive but good. I don’t mind paying extra to support small local stores. The app takes long to load. And the coupon thing, man, horrible.

12/20/18 I lost two free smoothie rewards and a hefty discount on a third when the app updated. The app itself runs incredibly slower than most apps on my phone, and the menu is the slowest. No way to order online and pickup in store. I’ll stop coming to SK as a result. Update 12/29/18: Rewards program changed. Apparently we are supposed to be REALLY excited that after spending $25, we get a coupon for just 2 whole dollars off!!! Yeah, no. Definitely not going to be shopping there anymore. No point. Plus, you can spend $25 in ingredients and make 12 smoothies for the price. Saves you more than $2 ;)

I’m trying to access the updated app, but am being put through the steps to create a new account. How can I get past that and log in to my existing account? Thanks.

They update their app just to reduce the value of your current rewards points.

I was literally one purchase away from a free smoothie and this new update took all my points away!! Plus there’s no longer a function for if you missed points you can take a picture. Smoothie King get your 💩together !! 😡

What happened to all my earned point after this s***** update ? It’s worse and I hate it. It took all my points away and rewards that didn’t even use yet !