Shake Shack App Reviews

By Shake Shack

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Shake Shack app review

Shake Shack App Info

  • 343 Ratings
  • Price: Free
  • Category: Food & Drink
  • Updated: Jan 2 2019
  • Version: 4.0.1
  • Size: 126.83 MB
  • Seller: Shake Shack
  • © Shake Shack

Shake Shack App Screenshots

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  • Shake Shack review screenshots
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  • Shake Shack review screenshots

Customer Reviews of the Shake Shack App

Search is broken

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mdiller64's Review of Shake Shack

Reviewed on 12/31/18 12:36 PM

When you first install the app you're prompted to find a local Shake Shack. There's one in Seattle, but you can't find it by zipcode or state. Searching on city brings it up, but you can't direct it as your location and you can't place an order at that location.

Efficient way to go to shake shack

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petermek's Review of Shake Shack

Reviewed on 12/31/18 12:36 PM

The only problem is there is curbside or pick up window and parking at peak times is a disaster. I would also say that on occasion the staff is a bit poorly trained. Overall great food and experience and the app is surely a trend setter for the future!

NOT WORKING

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Jea9ng's Review of Shake Shack

Reviewed on 12/31/18 12:36 PM

This f***king app simply does not working. I have tried to use it in different locations using different cards, and it only says There’s something wrong with your order. Why did you build an order app that was unable to do its job???? So annoying.

No pick up times

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Tkp206's Review of Shake Shack

Reviewed on 12/31/18 12:36 PM

I used this app once before and I was able to select a pick up time. Yesterday 12/29, I went to use the app and I was not able to select a time. The area was just BLANK. Love the idea of skipping the line, but since we could not order ahead, we had dinner somewhere else.

App is garbage, doesn’t show the one that is local

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57sauce's Review of Shake Shack

Reviewed on 12/31/18 12:36 PM

AP is useless. Doesn’t show the local store. Adjusted location services and nothing, show me a store 100miles away.

Inconsistent app

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Gordomom's Review of Shake Shack

Reviewed on 12/30/18 12:28 PM

The app worked the first time I ordered, but doesn’t allow me to complete checkout anymore. Will try back because I enjoy the food, but it is frustrating in the meantime...

Where is APPLE PAY?!

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Alejandropf44's Review of Shake Shack

Reviewed on 12/30/18 12:28 PM

The app ask for your phone number for no good reason, they don’t support Siri Password manager and no Apple Pay! FIX NOW!

App sent order to wrong time zone

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hondagirl02's Review of Shake Shack

Reviewed on 12/30/18 12:28 PM

At the beginning of our order, the app asked us for our location, and it selected the store nearest to us (there is only one in our area). We selected our food, entered our payment, and hit submit. It then notified us that the order was sent to a restaurant in New York City. We live in the Midwest!!! We tried calling the NYC restaurant, but never got an answer and ended up leaving a message to ask them to not make the order and to refund the money. We also tried calling our local restaurant to see if they could “lasso” our order from the NYC location, but again...no answer.

Will not let me checkout

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tttteeeeeddddddd's Review of Shake Shack

Reviewed on 12/30/18 12:28 PM

The checkout button does not work when added payment method. This is the second time. Last time it was because there was something not available that we ordered. This time just flat out not letting me check out no matter what. Also, there is no way of deleting my credit card information from the app. Dare not to say the worst app I used. But certainly on the short list.

Good idea, lots of glitches

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burgerfan201764's Review of Shake Shack

Reviewed on 12/30/18 12:28 PM

I downloaded and ordered through the app for a free burger promotion. Since they essentially paid me $6 to use the app, it was worth struggling through the many glitches and time out issues I encountered while signing up and placing my order. I’ll probably order online until they release some updates.