ill get it myself next time's Review of PostmatesReviewed on 9/9/18 9:39 PM
A lot of extra fees. Paid 178 for a 121 order. And they preauthorized 191.
summershomegrown's Review of PostmatesReviewed on 9/9/18 8:52 AM
Hollahey's Review of PostmatesReviewed on 9/9/18 3:50 AM
Sammmmmmm3420's Review of PostmatesReviewed on 9/9/18 3:38 PM
Great service all around. Always.
psn30's Review of PostmatesReviewed on 9/9/18 2:30 AM
Every time I use postmates lately I get late and cold food. Deleting the app
lucaspia's Review of PostmatesReviewed on 9/9/18 1:58 PM
the best thing ever
Oheeedee's Review of PostmatesReviewed on 9/9/18 1:47 AM
When you rage and you’re almost out, call PM!!
Lkennice's Review of PostmatesReviewed on 9/8/18 9:50 PM
That’s called bait and switch when changing the final total AFTER delivery!!!
crisv2789's Review of PostmatesReviewed on 9/8/18 9:09 AM
Great service love them!
Cmak73's Review of PostmatesReviewed on 9/8/18 6:36 PM
It doesn’t work for me it’s still has it got it’s delivery where I live so I can’t use it
MrLaedis's Review of PostmatesReviewed on 9/8/18 6:30 PM
When I order rice, I expect a fork or spoon. Obviously I expect too much.
powder131's Review of PostmatesReviewed on 9/8/18 6:20 PM
Very easy to navigate
Surprise Mandy's Review of PostmatesReviewed on 9/8/18 5:16 PM
Convenient but freezes and goes down frequently. Map showing delivery is often wacky.
Papi4life's Review of PostmatesReviewed on 9/8/18 4:36 AM
Delivery is professional and fast.
Blitzuren's Review of PostmatesReviewed on 9/8/18 2:40 AM
Drivers generally good, customer service ? Now that another story .
zazuro's Review of PostmatesReviewed on 9/8/18 11:38 PM
App won’t load, keeps saying it’s a connection problem - but my connection is great.
tonyp8104's Review of PostmatesReviewed on 9/7/18 7:51 PM
It’s quite annoying to get Mexican food with NOOOOOOO salsa
cyndyism's Review of PostmatesReviewed on 9/7/18 6:14 AM
Best app ever!
kroc384's Review of PostmatesReviewed on 9/7/18 6:13 PM
Food is always late, cold, or never delivered. Use another delivery service. Postmates is terrible.
brianoxleyjr's Review of PostmatesReviewed on 9/7/18 2:54 AM
First time I used the app my delivery and order were canceled after waiting 30 min for food
Nursing Student_2018's Review of PostmatesReviewed on 9/7/18 2:13 AM
Horrible service. THEY STOLE MY Money. DO NOT DOWNLOAD.
placation's Review of PostmatesReviewed on 9/7/18 11:25 PM
There should be more options in a city as easy to get around as DC is.
bjsworker's Review of PostmatesReviewed on 9/7/18 11:17 AM
Postmates is very misleading. I won’t be using it anymore
Hahahdudududu's Review of PostmatesReviewed on 9/7/18 10:28 AM
My mans was awesome. 5 stars
Camryn54footballrocks's Review of PostmatesReviewed on 9/7/18 10:05 PM
They don’t deliver where I live even though I live next to the capital of my state
ambrosiaaa's Review of PostmatesReviewed on 9/6/18 9:51 AM
I’m not sure if it is Postmates, their drivers, or the restaurants but I’ve been ordering a lot from Postmates and I keep getting my orders messed up! Start checking your items before you go inside !
Flaber naber's Review of PostmatesReviewed on 9/6/18 9:47 PM
RDiOrio's Review of PostmatesReviewed on 9/6/18 8:26 PM
That's the motto for Postmates! Uber eats/ GrubHub are way better. My order from Postmates has been cold, wrong, or missing items every single time. I give up on this garbage.
watrmelondrea's Review of PostmatesReviewed on 9/6/18 5:26 PM
The app is easy to use but I don’t like that they added $12 of service fees to my order on top of $6 delivery and tax. Won’t be using Postmates much because of that
Abraham E. M.'s Review of PostmatesReviewed on 9/6/18 5:12 PM
I got charged once for the order that said “could not be completed at this time” and once for the order that actually sent me an email confirmation and in which I actually got to eat the food I requested. This meant that Postmates charged me $67 for one meal. Now the “pending” (lol) transaction has disappeared from my bank statements while Postmates still gets to walk away with double the money. Uninstalling the app and I will be contacting my bank and Postmates in order to get a refund for the money taken from me.
5628!jshhs's Review of PostmatesReviewed on 9/6/18 5:04 PM
Why am I being charged 46$ for a 5$ order ????!!!!!!?
*Pandemic_SK's Review of PostmatesReviewed on 9/6/18 4:07 PM
I have to maintain a 4.7 rating or else is fired. Anyone can give me a 1 Star for no reason or because the merchant or Postmates messes up and they blame deliver guy because at the end of order they ask to rate the order and the rate is ONLY FOR DELIVER GUY. NOT FOR POSTMATES APP OR MERCHANT. 100% BLAME DELIVER GUY FOR ANYTHING BAD.
sam221618's Review of PostmatesReviewed on 9/6/18 3:21 AM
Used to love this app! Even paid the 9.99 a month for free delivery for the past year. Now all the places i used to love and order from are now “out of delivery range” within the last few days. Makes this app useless if you can’t order from places outside your neighborhood (SF).
AACrespo's Review of PostmatesReviewed on 9/6/18 3:19 PM
The charged me a $3 Tip when I didn’t give one because the delivery cost $6. That’s a little pricey. This was after I agreed to a price. I’m pretty sure that illegal. They charged me a $3 service charge too! This was also not part of the total on the receipt I agreed to. They are criminals. Sent three customer service email, I was polite. No response. Worst app ever. Don’t get hustled.
LuvGld's Review of PostmatesReviewed on 9/6/18 3:10 AM
I have a love/hate relationship with this app. It got a 3 star because of features a ton of restaurants that the Uber eats for my location doesn’t feature (even though they’re fairly close to me). But it does not deserve the 5 star rating that I would love to give it!! Simply put, there’s wayyyyy too many fees with this app. The delivery fee (the restaurant I ordered from is less than two miles away, one mile, even, and i was charged about $6 for delivery?? CRAZY!) , service fee, AUTHORIZATION FEE which is honestly ridiculous too. I would love for this app to improve tremendously. The fees and rates are out of hand.
please help😭😭😭's Review of PostmatesReviewed on 9/6/18 2:26 AM
Honestly do you have to have a credit card to get everything why can’t you just pay with cash when the person arrives?
Funtimesjusttryityoday's Review of PostmatesReviewed on 9/6/18 1:38 AM
Your menu item options for the same restaurants on that are on grub hub are limited, theirs offer more of a selection from the same restaurant same location
Abbsssssssssss's Review of PostmatesReviewed on 9/6/18 1:17 AM
I love food and this lets me get it without having to go out
angrydonutlady's Review of PostmatesReviewed on 9/6/18 12:16 PM
I was given a single donut when I ordered a dozen. I was charged over 20$. I contacted postmates and was refused a refund multiple times until I finally spoke with a manager. I did finally get my money back but I am disgusted with the their customer service and I am never using this app again.
DissappintedCustomer's Review of PostmatesReviewed on 9/5/18 9:24 PM
Literally first time using this app. Tried placing my very first order and for whatever reason, the app proceeds to suspend my account because of unusual activity? What!?
Claudia de la Cruz's Review of PostmatesReviewed on 9/5/18 8:46 PM
Initially my total was $27.69 including tip and every additional fee, and it ended up charging me $31.34 for no reason. The first total had the service fee and delivery already in it and did not tell me it was going to charge another $4. Its small amount but I would like to know where that money went... A girl’s on a budget. Account canceled.
Karinadz's Review of PostmatesReviewed on 9/5/18 7:57 PM
I had an issue where my account was compromised and there is no way to get someone in the phone. Those are emergency situations in which all companies need to have a response team. Very disappointed.
taylorrtttyu's Review of PostmatesReviewed on 9/5/18 7:54 PM
No restaurants are ever available to order from and when I finally pick one that is and I start choosing the food for my order it becomes unavailable.
DennysYuma's Review of PostmatesReviewed on 9/5/18 6:52 PM
Horrible app, there is no way to ask for a refund. When the order is not ok or there is missing items.
hatereviewsbutohwell's Review of PostmatesReviewed on 9/5/18 5:31 PM
I’d have $20 in my card, ready to order food, and they decide to to do some temporary authorization hold with my money EVERY SINGLE TIME I ORDER. So when I decide that I need to cancel in order to add something, I’d have about $2 left my account and guess how long it takes me to get my money back? 🙃 literally I delete this app, and decide to give it a chance, and this time I gave it too many chances, just too friggin complicated, I’d rather just stay with uber eats. Also, “Help” is useless. Does no good, extends no help.
z5778134's Review of PostmatesReviewed on 9/5/18 5:11 AM
It said free delivery Why did I get charged
iPhone 6 plus iOS 8.4's Review of PostmatesReviewed on 9/5/18 5:07 PM
I bought a pack of cigarettes and 2 rockstars. My total was 12.25. In addition I had to pay a 2.45 service fee, 9.99 delivery fee and also a tip of 10 percent. As far as the price was outrageously over priced for a store a mile away. Thanks to the driver she added 1 additional star. She was nice. All in all, I got what I needed, thanks.
still hungry guy's Review of PostmatesReviewed on 9/5/18 4:01 AM
Great app if you want to be surprised with an incorrect order every time you use it. 👎🏻👎🏻👎🏻
Nickname for Dr. Lei's Review of PostmatesReviewed on 9/5/18 4:01 AM
Postmates jacks up prices. It also charges for delivery unless you pay for premium, yet even if you do pay for premium you get hit with the mystery “service charge” that doesn’t go to the courier (so there’s the tip as well). Will only use Postmates in a crunch because of these policies—I feel it rips people off. Or it’s for rich people who don’t give a ****.
deepeey1991's Review of PostmatesReviewed on 9/5/18 3:04 AM
Postmates partnered with MoviePass to give $100 free shipping. I installed the app only to find that offer is valid only for a week. The email doesn’t mention this anywhere. This detail has to be clear.
kava151234's Review of PostmatesReviewed on 9/5/18 2:40 PM
terrible customer service.
Gabrielle_Payne1's Review of PostmatesReviewed on 9/5/18 2:19 PM
lupshur's Review of PostmatesReviewed on 9/5/18 12:34 AM
Doesn’t provide real time assistance when there is a problem with your order. Customer service needs to be available for both drivers and customers.
SilkBanker's Review of PostmatesReviewed on 9/5/18 11:54 PM
I’ve never had a problem with the delivery or the friendliness of your delivery personnel. What I don’t like is you recently went up on your price for my favorite restaurant and that made me quite ill
pssshhhhsun's Review of PostmatesReviewed on 9/5/18 10:30 PM
One time i ordered from taco bell and the the delivery canceled my order and said something came up so he couldn't take the order, also the repay was an week long very disappointing
Kaysny's Review of PostmatesReviewed on 9/4/18 9:19 PM
I ordered a sandwich for 6.99 from a restaurant 8 minutes away. The total for the order was $16.44 (three different fees, not just a delivery fee like Uber). It was pricey but I was lazy and hungry so I went through with it. Now my bank informs me whenever I spend anything anywhere. So after accepting the order I received a notification from my bank that said “$21.90 spent on Postmates”. I went back to the app to investigate and there was a notification that said they take an authorization fee that is refunded eventually yadda yadda. That immediately is ridiculous because I agreed to the price of $16.44 NOT $21.90 and there were no warnings prior. After waiting about an hour to receive my food (mind you it hadn’t even said “on it’s way” or “being prepared” like Uber) I received a notification that my order was cancelled because the store was closed?? Which it isn’t. So now I am starving and out $22 for no reason. I haven’t received a refund nor has there been any information on a refund so now I must go out of my way to email them (yes email they don’t have a phone number for customer service).
RP1992's Review of PostmatesReviewed on 9/4/18 8:29 PM
Waited 45 minutes for food and never got my food delivered or a call. I contacted support and they said I got a push notification that they are outside and is waiting 5 minutes (which is inaccurate half the time). Whenever there is an issue I get a phone call, I never did just a notification saying it was delivered. When contacting support they refused to give a refund and charged the whole amount even though I didn’t get my food. Would absolutely not recommend this service and there are much better online food service out there. Follow-up: I was able to get a full refund after multiple emails with the supervisor on the same day. Decided to remove the app after this due to my experience. Hopefully they can resolve this since it seems I am not the only one with this experience.
Great and all powerful nannoo's Review of PostmatesReviewed on 9/4/18 7:58 PM
Our first order was wrong. Second order missing food and was wrong. Third order was correct! Delivery was fine but order at your own risk!
Nyree Watson's Review of PostmatesReviewed on 9/4/18 7:33 PM
This was my first order, the driver was fine but the store didn’t have the item I wanted so I substituted it and bc they didn’t even put it on the receipt (even tho it was on the app) the store left off the item. Also they let you waive delivery fees if you refer someone but then there’s taxes and service fees which is fine but if your going to add service fees it should be stated before you order your food not once it come and then your total is more than expected. I’m beyond irritated, does the total change three different times? Never again
Samna2's Review of PostmatesReviewed on 9/4/18 6:58 AM
I am not usually one to go out of my way to provide feedback or reviews but I am completely disgusted with this company. There is very little effort to provide good Customer Service. Today, I ordered a 12 pk of toilet paper for$ 5.99 and instead received a 12 pack of Paper towels for $19.99. Guess what I was also charged-20% service fee for their mistake. When I complained- all I got was a generic response asking me to return the item back to the store. There was not even an apology, which is typical of this company's response to any complaints. Its bad enough they charge you all kinds of exorbitant fees like the small cart fee or the 20% service fee. You would think with all these crazy fees- they would provide at least some good customer service. After todays terrible experience- I cancelled my membership. Its obvious that they don't care for my business.
Hannahmc11's Review of PostmatesReviewed on 9/4/18 5:43 PM
Can’t contact anyone at Postmates after you order. Delivery time estimation was 20-30 min, then after ordering it jumped to more than 75 minutes. When I tried to cancel the app said they will charge the full order. Just ridiculous.
Aqua121kitty's Review of PostmatesReviewed on 9/4/18 5:21 AM
Very convenient and user friendly. Love the status update texts! Honestly it couldn’t be easier and it really does work out when you just don’t feel like leaving and you’re hungry or if you are so busy at work you just can’t leave! I’ve only used it to order food.
gjrshd's Review of PostmatesReviewed on 9/4/18 4:37 AM
Cancelled my order after waiting for 30 minutes. Then waiting for more than an hour for a simple order. Disappointing. Will not use postmates again.
Anthonyissofresh's Review of PostmatesReviewed on 9/4/18 4:23 PM
Don’t waste your time with this app. I have tried a number of ordering apps and this one is by far the worst. I will say they have a few nice choices however the negatives outweigh the positives by so much. Firstly, they will put a Pending charge on your account even if your order isn’t picked up. This will get annoying if your order continues to not get picked up because you will get a separate pending charge each time you try. Secondly, They don’t have a system in place for items the store is out of that you ordered. So you will get a call from your delivery person that they don’t have it and then you have no choice. I ordered Taco Bell and they told me they didn’t have anything I ordered, but if I canceled the order I would still be charged. So I had to sit on the phone and figure out what would be equal in price in items I didn’t want. Thirdly, they don’t have a system in place where they protect their customers for missing items. I got an order and my ice cream was missing, I contacted customer service and they claimed to be giving me a gift (because the refund was coming from them and not the restaurant) of essentially half the amount I paid, it’s not a gift because I didn’t get the item I paid for so it’s half of the money I paid, and I find it crazy that when I didn’t receive something I wouldn’t get a full refund. Imagine what would have happened if I was missing actual expensive meal items. Personally that doesn’t make me feel safe about their business practices. Lastly, customer service is annoying because they don’t offer telephone support, which is fine for some apps but when you’re dealing with food I personally expect a better way to contact support other than email. So it takes a few hours to have a conversation with them about whatever problem you are experiencing and you always have to be super thorough or they won’t understand your problem and even when they do they may not help you. Also they will respond and close the ticket before you get a chance to read it so your problem may not even be complete but you get an email asking to review your experience. With my problem, I included screenshots of my order and break downs of prices, and still they couldn’t help me with it. I also had a problem where they overcharged me and they didn’t realize until I had to break it down with a literal chart for them of how I was overcharged. So I went ahead and deleted my account, there’s always an issue. This app is also has the most expensive delivery charges I have seen on any app and it also has the most room for error and general problems. It’s honestly just one problem after another. Considering you can choose to use so many better functioning and simple delivery apps I encourage you to find another.
TopShelfThots's Review of PostmatesReviewed on 9/4/18 4:13 AM
I ordered a pizza from a place near my house, and it arrived almost laughably undercooked. I emailed their customer service, and requested a refund. I got an email back saying “we’re very sorry your order was not prepared properly. Here at Postmates, we care about our customer experience and so will take this feedback into account and apply it to future applications”. Didn’t even address my request for a refund. I replied saying that I think at the very LEAST it would be fair for you guys to give me the $11 you charged me, seeing as how that’s money you charged for a service that ultimately was NOT delivered. They replied with some variation of the same “postmates cares” nonsense, and I decided I’m never using them again, when there are plenty of competitors of theirs that ACTUALLY care about providing the service they claim to provide. Seriously, there’s no need to risk it with postmates. I hope they enjoy the $11 they swindled.
Sdn1121's Review of PostmatesReviewed on 9/4/18 3:34 AM
I've used grub hub, Uber eats and a couple other delivery services. Postmates overall has been the best with the most consistent service.
Patrick Szydlik's Review of PostmatesReviewed on 9/4/18 3:21 AM
I like the app. But I don’t like being forced to rate people each time I want to order. Because there’s no skip option I just use other food service providers like eat24, uber eats...etc
Boobalinski's Review of PostmatesReviewed on 9/4/18 2:59 AM
I use Postmates literally all the time but now it’s getting ridiculous. Our tax has jumped to $18.99 and they are saying it’s including our service charge. Plus the delivery is $14.99 which is insane when it says $3.99 delivery charge usually. I get the surge but come on! I really feel robbed here. Let me add the place is a few blocks from my home. I’m not only done using your services I’m spreading the word. I really don’t like being taken advantage like this. I’m sure I’m not the only one.
Luwi0's Review of PostmatesReviewed on 9/4/18 2:46 AM
I recommend this app if stores are far and you dont have a car!
NiceEars's Review of PostmatesReviewed on 9/4/18 2:42 AM
Sooooooo, I been using Postmates for at least a year, I’ve been noticing some shady transactions. My order comes to $25, and postmates took $80 out of my account. On multiple occasions. There is no reason good enough to be charger 3x the amount of your order. No other company in the world does that. My advice. Uninstall, and report. Don’t get robbed guys!
S. Campbell's Review of PostmatesReviewed on 9/4/18 2:36 PM
This service is ridiculous. Every time we try to order from the no delivery fee area it charges us outrageous fees for delivery. Last night it was 7.99 and then they want us to tip drivers on top of it. The delivery fee dose not go to them. The service fee does not go to the drivers either. Our 40.00 meal was over 60.00 after the fees This is the second time this has happened. The drivers they employ are nice but this service is overly expensive and corrupt.
befbwngeyj's Review of PostmatesReviewed on 9/4/18 1:52 AM
I love this app but you need to fix the Buffalo Wild Wings order system. There are two different size choice sections and if you pick one it unchecks the other and then tells you you need to select the other one because the both say required.
Charbabe31's Review of PostmatesReviewed on 9/4/18 1:30 AM
AndrewBranham's Review of PostmatesReviewed on 9/4/18 1:25 AM
Great app but needs more premium options
Wesleyu's Review of PostmatesReviewed on 9/4/18 12:25 AM
BECAREFUL I Got charged $40 for two tacos, chips and a soda from chipotle. Trying to communicate with this company is impossible. Mind you. Order was over an hour and a half long and it’s 2 miles from my house.
ah1192's Review of PostmatesReviewed on 9/4/18 12:12 PM
Have not made a purchase with post mates since mid-2017 but believe I logged in to see what was available and was told that I had received free delivery for a short period, cool and all but I come to find that I am being charged a subscription fee for post mates unlimited and am almost positive that I never had to confirm a purchase or anything and would have cancelled if I had. There are plenty of other courier apps, do not use this one that clearly lacks integrity.
545372deaf's Review of PostmatesReviewed on 9/4/18 12:01 AM
So far the first Order I did get my drink. I don’t think I got a refund more did my driver care. The last couple of orders have been cold. It seems to me there where several orders. The Resturant is right down the street. I guess I’ll start getting it myself. Ok and now when I try to send all the nick names are taken. Really
MsCEG's Review of PostmatesReviewed on 9/4/18 11:44 PM
I was excited when Postmates began delivery in my neighborhood. They have double the options that Uber Eats has. What Uber Eats has that Postmates doesn’t have is 1) accountability for the delivery and willingness to resolve an issue and 2) the opportunity to provide feedback (other than a star rating for the restaurant and driver). For #1 when I received an order that was short a food item, Postmates told me to contact the restaurant. First, I ordered from and paid Postmates and second I didn’t even have the restaurant phone number. I expect them to issue a credit and work it out with the restaurant. #2 if they gave the opportunity to provide feedback to the restaurant, they would have immediately known I was short an item. Postmates needs to fix both of these immediately. I’m out money for something I didn’t receive and I am not happy.
Anti-review-hero's Review of PostmatesReviewed on 9/4/18 11:39 AM
Just as the title says... I’ve actually had more of my food orders cancelled than actually delivered. This is a fact. They process your order, put a pending charge on your card, then about 20 minutes later (10to15 minutes before the expected arrival window) I received texts saying the driver is too busy to fulfill my request, or sometimes no explanation at all. Last time this happened was a normal Thursday night at 10:30 pm... really don’t see how busy anyone could be. It seems they take orders at their own discretion, and if they decide to take a break to “post up” somewhere and smoke a jay, nothings gonna get in their way. I only use door dash or Uber eats now. They’ve never cancelled on me.
Jake83867's Review of PostmatesReviewed on 9/4/18 10:28 PM
The total I was shown at checkout was 22% higher on my credit card and emailed receipt without any warning. When I reached out to the customer service team multiple times, they ignored the issue and did not reimburse me for the different. Don’t download!
xcieted's Review of PostmatesReviewed on 9/30/18 8:11 PM
They’re prices are waayyy to high like they really are very money hungry and im actually hungry so they think im going to just ignore the fact they they’re charging $20+ to deliver a 10 piece chicken nugget meal to my house and its not like they bring it to the door no i have to go outside and get it.
t16263's Review of PostmatesReviewed on 9/30/18 6:39 PM
Even with the 100% off delivery discount my order was estimated at 18 dollars then turned into 26 dollars after I bought it oh and then they charged me twice! All I ordered was 20 wings and a side of fries and now I’ve paid 52 dollars and they have yet to respond to me or give me any of my money back
briryan's Review of PostmatesReviewed on 9/30/18 6:17 PM
Placed an order then got a call from the Postmate saying that he couldn't pick up the food because the payment was declined even though everything went through on my end. Tried to contact customer service (they don't have a telephone number which is probably indicative of something) and I got no response. So my order just sat in "Your order is being picked up" for 45 mins. Still no response from customer service. Only thing I could do was cancel my order for which they charged a $15.59 "cancellation fee" on top of what I paid for my food. Never been so angry, never using Postmates again. Oh, and still no response from customer service.
Djk1000000:$,!'s Review of PostmatesReviewed on 9/30/18 5:57 AM
Every time I order from this app it takes an hour and a half for my food to get here don’t ever used Postmates!!!!
moconnor223's Review of PostmatesReviewed on 9/30/18 5:43 PM
I just waited 2 hours for a deliver, 1 minute after it was suppose to be here I got a text that my order was cancelled. Now they don’t have a number to call and talk about this with? They are holding my money for 7 business days on top of it. Absolutely ridiculous.
Cooliobens's Review of PostmatesReviewed on 9/30/18 5:11 AM
After not only finding myself, but others of humiliated individuals, at the grocery store unable to pay for my children’s food for the week because POSTMATES HELD UNANNOUNCED CHARGES ON MY DEBIT CARD for 5 days AFTER receiving the WRONG FOOD.... I have decided to file a lawsuit against POSTMATES for credit card fraud/theft. Below, I have listed the definition of credit card fraud and preliminary measures to protect your hard earned paycheck. Credit card fraud is the unauthorized use of a credit or debit card, or similar payment tool (ACH, EFT, recurring charge, etc.), to fraudulently obtain money or property. Credit and debit card numbers can be stolen from unsecured websites or can be obtained in an identity theft scheme. -definition provided by the Federal Bureau of Investigations Send an e-mail to the seller to make sure the e-mail address is active, and be wary of those that utilize free e-mail services where a credit card wasn’t required to open the account. Consider not purchasing from sellers who won’t provide you with this type of information. Check with the Better Business Bureau from the seller’s area. Check out other websites regarding this person/company. Don’t judge a person or company by their website; flashy websites can be set up quickly. Be cautious when responding to special investment offers, especially through unsolicited e-mail. Be cautious when dealing with companies from outside your own country. If possible, purchase items online using your credit card. You can often dispute the charges if something goes wrong. Make sure the transaction is secure when you electronically send your credit card number. Keep a list of all your credit cards and account information along with the card issuer’s contact information. If anything looks suspicious or you lose your credit card(s), contact the card issuer immediately.
Lioness Mira's Review of PostmatesReviewed on 9/30/18 4:48 PM
Orders take exceptionally long and the app is not very helpful in truly keeping track of orders. The times are never close to accurate.
Sou1SH's Review of PostmatesReviewed on 9/30/18 3:34 AM
This is pretty much scam app. They charge you even without check to see whether the delivery person actually delivered or not. Several times, I was charged even though delivery person never showed up and I had to go through very frustrating time to deal with postmates’ unpleasant customer service. In my opinion, any delivery person working under postmates’ contract have no obligation to make sure whether the person actually received the delivery order or not. So as long as drivers get a text message saying that “Your postmate is currently at your place ...” they dont have to deliver the order b/c they know that postmate is gonna charge the person who ordered anywayz, not even without the delivery is actually made. Try to avoid this app. instead I would use other delivery apps.
jjanne523's Review of PostmatesReviewed on 9/30/18 3:27 AM
Placed a $26 IHOP order and got charged $48. And that was WITH free delivery. They charge all these fees that they don’t tell you about until after the food is delivered. Ridiculous. Worst app of life. Won’t be using again ever.
Ellen'sOG1's Review of PostmatesReviewed on 9/30/18 3:24 AM
There was no way for me to ask for condiments. That made my food far less enjoyable.
WRONGEDDDDDD's Review of PostmatesReviewed on 9/30/18 2:27 AM
Ordered food and 2 minutes prior to the estimated delivery time I get a notification that my food order had to be cancelled.. 2 minutes before the delivery time?!? Seriously?! My biggest concern now is that they have my payment information. They clearly don’t mind scamming me once, but that’ll be the last time for sure. Uber Eats and Waitr are way better!! Avoid these shams at all cost!!
lindss😑😑's Review of PostmatesReviewed on 9/30/18 1:49 AM
So I was having my usual cravings, I wanted chipotle. So I usually use Uber eats but they don’t have chipotle so I went to Postmates happily ordering my bowl, so I put in my credit card information....and press order but guess what it said that my information was wrong so I did it over again not 2 times not 3 times not even 4 times......5 F-ING TIMES AND IT WAS CORRECT BUT NOOOO IT DIDNT LET ME SO NOW IM FOCED TO GO TO UBER EATS thanks a lot Postmates I hope you can do something about this.... 😤😤😡
Stephcruz3257's Review of PostmatesReviewed on 9/30/18 1:11 AM
You’re unable to rate your Postmate after recent app update. I had a horrible experience with a Postmate driver, to the point of him hanging up on me mid-sentence. After the update, there is NO WAY possible to contact the company regarding the horrific service. I order through Postmates multiple times a day, everyday and have to sometimes deal with bad service, there should be a rating system for these drivers. Otherwise, service will continue to get worse.
Me.Practical's Review of PostmatesReviewed on 9/30/18 12:25 AM
I had to walk down the street to get my food. Enable the orderer to communicate with the deliverer, obviously. How is that not already a thing?
mikeeeex1's Review of PostmatesReviewed on 9/30/18 12:05 AM
Someone fraudulently ordered McDonalds, in New York, three times on my account. I live in Los Angeles. The orders were fries and a sundae, which equaled less than the service fee. This happened within one hour, I reported it when I cancelled the delivery. Which happened to be the same address with the McDonalds. This was this not noticed by postmates, nor have they done anything after several attempts to contact them. I did not even get credit for the three fraud orders, they told me they would get back to be and have not. This app cannot decipher obvious fraudulent activity. There are THREE separate orders, within 10 minutes apart from each other, with the delivery address same as the McDonalds, with a majority of the charge being delivery service fees equaling $28. Absolutely ridiculous! -Mike
Mbj2929's Review of PostmatesReviewed on 9/30/18 10:46 PM
So much easier to use compared to others. The images and flow is clean and aesthetically pleasing. Love Postmates!
bobandlillyandashleu's Review of PostmatesReviewed on 9/30/18 10:36 PM
This app is good on your first order considering that you don’t have to pay for fees and delivery. After that it’s terrible it take sooo long to get to your location. Also the fees are so large. I ordered once and the fees were up to 24 dollars!!! The delivery fee was 6 dollars and I think was a little over priced. This app is not good use different apps!!!!
Ariya564's Review of PostmatesReviewed on 9/30/18 10:19 PM
This was my first time using the app and my experience was terrible. It said that there were no postmates in my area, which is fine. However, i refreshed the app and everything was available. So I ordered from 7-eleven and it charged me $42 when my order was $30. Then they cancelled my order after it was about to be picked up. So I’m supposed to receive my money back in seven days!! Do not order from this app, just do DoorDash or ubereats!!
Didiotmob's Review of PostmatesReviewed on 9/30/18 10:04 AM
Every time I have ever went on this app none of the delivery options are available. Always saying the are no post mates in the area. This app is a wast of memory. And would advise you save your space. You won’t get any kind of service from this company.
JRo-1919's Review of PostmatesReviewed on 9/3/18 9:43 PM
Only available once in awhile. Not consistent. Delivery charges hidden and higher than other apps. Not enough reason to change from any other app.
ashleyseiler's Review of PostmatesReviewed on 9/3/18 9:41 PM
We ordered food a few weeks ago. It was confirmed that there was a driver that accepted our order. We waited over an hour and a half. I contacted the customer service, at which point in time they told me that they were canceling our order because there was no driver available. So, after waiting all of that time, we had no food and used GrubHub instead.
Wtfpost?!'s Review of PostmatesReviewed on 9/3/18 9:10 AM
I’ve given Postmates 5 chances. 5. Chances. All 5 times they have gotten my order wrong. On the 5th time, I ordered food from jack in the box. I ordered for 6 people. I ordered sandwiches and multiple side orders and all I received were sandwiches. This is a total of about 10 dollars from a $60 dollar order. What the hell is wrong with you Postmates?! I’ve given you 5 chances and you can’t get a stupid order right? This app is trash. This company is trash. DO NOT USE THIS SERVICE AT ALL! I will give a shout out to customer service. They do try to do damage control.
Kmar_'s Review of PostmatesReviewed on 9/3/18 9:00 PM
I tired ordering twice both of them were cancel and I am disappointed if your a food drop off app why is it the people can never. Drop of the food that’s there job highly upset wouldn’t recommend.
Yoreli's Review of PostmatesReviewed on 9/3/18 8:21 PM
I like the app, but they need to actually deliver the food on a set time instead of the time getting longer and longer.
abe5925's Review of PostmatesReviewed on 9/3/18 8:11 PM
Everything was perfectly fine orders my food paid for my food. Waited two hours and never received anything. Had to cancel it because no one was going to pick it and I was still charged. I need a refund!!!
Extremwayzzz's Review of PostmatesReviewed on 9/3/18 6:58 AM
Come on guys, we need this in Reno NV
Avachimienti's Review of PostmatesReviewed on 9/3/18 6:36 PM
Hated the fake promos that never worked and the ginormous delivery fee definitely won’t be downloading this app or recommending it to anyone soon. Me and my bud ordered 2 packs of fries it was cheap only 5 dollars but once we placed the order it added on a 20 dollar delivery fee. Please delete or stop using this app it terrible.
kaijen's Review of PostmatesReviewed on 9/3/18 6:35 PM
They messed up on a big order for work because their system didn’t communicate with the restaurant and when the delivery guy got there he had to place the order. Then I tried them with a small personal order, it was 40 minutes late (delivered on a bike) and looked like it had been dropped and run over by aforementioned bike. Never. Again.
Alexa1818's Review of PostmatesReviewed on 9/3/18 6:21 PM
Overall everything is fine except when they send you promo codes you cannot use.
Lex9210's Review of PostmatesReviewed on 9/3/18 5:20 PM
I love that postmates offers a large variety of restaurants to order from. However, it does get a little expensive because of delivery fees etc. Gotta pay for convenience I guess...
DustinMarc's Review of PostmatesReviewed on 9/3/18 5:07 PM
The people that run this company should be in prison
jw4156's Review of PostmatesReviewed on 9/3/18 4:45 PM
Has been increasingly slow. Orders are not put it at time of ordering . Often takes much longer than an hour.
Thenameslupe's Review of PostmatesReviewed on 9/3/18 4:34 AM
Overly priced for most restaurants. The fee to deliver is where they really get you. Also it takes forever more time than not for the food to get to you.
blinky002's Review of PostmatesReviewed on 9/3/18 4:10 AM
and I still had to pay for it, plus $5 extra because of an “authorization hold” they refunded it 7 days later, but still it’s not okay for them to borrow $33 from me for a week. I never got my food, either time. useless service. does not work at all and honestly a complete waste of time. very few food options as well.
Hwjajjsbfdhs's Review of PostmatesReviewed on 9/3/18 3:54 AM
I’m beyond angry. Every single time that I order from this app, doesn’t matter where, my order is always incorrect. This has happened on 3 occasions. Not only did I not get the food I payed for, but after I tried to get my money back for missing things, there was no way to even get help. I tried customer service but I just get some automated email or voice messaging system saying the same thing to me. Will never be using Postmates ever again.
srfocn5's Review of PostmatesReviewed on 9/3/18 3:39 AM
Although I used it once successfully I tried it two more times and one time the restaurant said they don’t participate in Postmates. Second time my order was sitting to be picked up for so long the place closed and I lost my order. Deleting now.
ms_renee08's Review of PostmatesReviewed on 9/3/18 3:11 PM
Overall use of the app was okay. The driver was nice. The issue is with the fees and charging process. They didn’t disclose the restaurant we ordered from was non preferred so we were charged a $9 service fee on top of the $5.99 delivery (and tipped the driver in cash). Upon ordering, the total presented was $54 but the next day, I get an email saying $62.50 will be charged to my card. On top of all that, they immediately place a hold on your card (which is okay) and say the charges will be posted within 24 hours. HOWEVER, the hold doesn’t get released for a few days later, even after they’ve taken their charge for your meal. Why does Postmates get to tie up my money for several days??? I contacted customer service about the hidden fees that weren’t disclosed prior to submitting the order AND not agreed to (therefore unauthorized) and the only response was a breakdown of what I was ultimately charged. At any other business, this would be considered fraudulent to change someone’s total and charge an amount without their express authorization (signature or electronic consent). I’m deleting this app and based on the other reviews, will be monitoring my account for other unauthorized charges. Horrible experience.
Warjorge7's Review of PostmatesReviewed on 9/3/18 3:05 AM
Wish I could attach photos. My first 3 orders only one got delivered, the other two it said order was accepted for over an hour past the delivery estimate with no update and the only options to cancel the order involve you being charged and having to complain to get your money back. There’s no option to cancel because the postmates is taking an excessive amount of time.
MariaFMontero's Review of PostmatesReviewed on 9/3/18 3:04 AM
Literally there is always something missing from the orders...the drivers just don’t care about your items half of the time the food get to your house damaged...HORRIBLE COSTUMER CARE you can even ask for a refound
emd4's Review of PostmatesReviewed on 9/3/18 3:01 PM
I’ve used other delivery apps where they hear out concerns and help to resolve but Postmates’ customer service policy is to take advantage of the customer and disregard any issue in the interest of charging. Deleted.
KDreams's Review of PostmatesReviewed on 9/3/18 2:10 PM
Overpriced items...by dollars Small cart fee... if not over $12 On top of Delivery fee... last two deliveries were extremely late... I prefer all other apps in comparison to this one.
worriedInNV's Review of PostmatesReviewed on 9/3/18 1:57 PM
I wish PostMates had a way to seal deliveries. Months ago we had two young men deliver our food with strange smirks when we took the food items. Very strange.
Jani1954's Review of PostmatesReviewed on 9/3/18 1:22 AM
Best delivery app we have used!!
Edition1 Owner's Review of PostmatesReviewed on 9/3/18 11:48 PM
I am not happy with my Postmates experience. You can reach out to Richard L of your customer support team to review my incident. I will not be using Postmates again and I warn others todo the same.
An interested investor's Review of PostmatesReviewed on 9/3/18 11:27 PM
Here use this ( eats-hnnlgq ) guaranteed $5 off your first order. Pass it on to a friend they’ll even get five dollars off as well on their next Oder.
AceReviewGuy's Review of PostmatesReviewed on 9/3/18 10:17 AM
Stop canceling my orders after making me wait for an hour
justletmesubitthedamnreview's Review of PostmatesReviewed on 9/3/18 10:03 PM
I downloaded this app cause I’ve been hearing a lot about it and thought it would be cool. But ever since I downloaded it nothing is ever available. Great selection and I SURE would love to use it but nothing is ever available. At any time of the day. Ever. So...I’m deleting it.
Ru3enm's Review of PostmatesReviewed on 9/29/18 6:14 AM
Postmates is awful, they allow any lazy good for nothing driver to pick up your food and deliver when they feel like it. Our order was picked up and driver went the opposite direction and stopped for 20 minutes, our food was 45 minutes late and ice cold 😠 postmates took zero responsibility for their awful driver and offered zero compensation for our ruined meal... stay away! Door dash and uber eats are waaaaaay better!
Jossykeyz's Review of PostmatesReviewed on 9/29/18 5:38 AM
They charge more than what you ordered first, the 2 of every 3 orders gets cancelled, disgusting service and over priced
alexaaaaa45's Review of PostmatesReviewed on 9/29/18 5:24 AM
They have the worst drivers ever and your food arrives cold 90% of the time it’s such of waste of money and a disappointment not worth it at all!!! The support team take forever to reply.
kmc23234's Review of PostmatesReviewed on 9/29/18 3:10 AM
First time ever using Postmates. Tried to send a friend a gift and was extremely excited to use the service. The delivery person did not even ring the buzzer, waited outside for 5 minutes and was in a rush so they left. My $55 order was taken and they never tried to deliver again. Horrible. Don’t ever use. Wish I could give 0 stars.
Appster237's Review of PostmatesReviewed on 9/29/18 3:09 AM
I ordered my food like normal......but didnt realize that i didnt change my contact information after getting another phone.... so in return i wasnt able to get in contact with the driver and never ended up getting my food...... it was also a mistake for me to think they were gonna come to the door like they usually do..... and i still paid for it..... although this is the first time i have experienced a incident like this with postmates, im very displeased that it stops there... no refund or food... feels like I’ve been betrayed by my one and only bf..... any resloution plans or no?
waffle127492's Review of PostmatesReviewed on 9/29/18 3:07 PM
There are never any postmates around. I don’t know if it’s because of the area I’m in or what, but I’m not impressed.
ChrissyBEatin's Review of PostmatesReviewed on 9/29/18 3:01 AM
Driver was timely and polite! My food was warm but I was missing my drink 😕
Juanizkool's Review of PostmatesReviewed on 9/29/18 2:57 AM
My order had been ready for pick up for about an hour and no one picked it up, i waited for two hours for my food and when i got it the food was completely cold like it had bee sitting there for hour. And they don’t give any support for that.
bradu59's Review of PostmatesReviewed on 9/29/18 1:36 AM
Better hope your order comes right because if it doesn’t they won’t help you.
e_west31ballin's Review of PostmatesReviewed on 9/29/18 1:12 AM
Hi, so I downloaded this app because I saw it on Facebook with a $100 promo code. I was excited to use it, then I tried 3 different addresses. NONE OF THEM ARE DELIVERABLE! So, I uninstalled it and I am very disappointed.
TildaHopper's Review of PostmatesReviewed on 9/29/18 11:52 PM
But can be difficult to identify which places are actually on special, which are $1.99 regularly, and which are neither. Also I would like to be made aware of blitz pricing before the final order page.
YoSteph104's Review of PostmatesReviewed on 9/29/18 11:48 AM
It may seem a bit extreme to call Postmates thieves, however from my own experience and that of people I know, it’s completely true. Now to my point, my girlfriend and I recently ordered food on Postmates, the first time around we weren’t completely sure we wanted something from that particular restaurant so we cancelled before the order was even accepted. We were informed via the app that we would be charged a $2 fee which we were ok with. Once we were sure of what we wanted we reordered and once food was received we also left a 10% tip. We also checked our account and saw that there was 2 holds for $40 a piece for each order. We were understanding in this situation in hopes that one of those $40 holds would be released due to us cancelling the order before it could be accepted. And already being charged a cancellation fee as well. Upon checking our account this morning we saw that we had been charged the full price of the order we received and the order that was cancelled before it had even been accepted, which was $32 a piece. So we made sure to check the rules, which stated if an order is cancelled before accepted we/the customer would not be charged. Also side note, that total price charged was the total plus tip. I am absolutely disgusted by this, and even more infuriated by the audacity of Postmates to charge the exact same price for not only the order but then to label the second charge as a cancellation fee. So trust me, we plan to let everyone we know and come in contact with, not to do any business with Thievemates!!!!!
caroline bryan's Review of PostmatesReviewed on 9/29/18 11:40 PM
WE NEED SOME WHERE I LIVE!!! IT’s ANNOYING BC I WANT FOOD BUT NOBODY CAN BRING IT TO ME BUT I THINK ITS A GOOD IDEA. PLEASE GET IN TOUCH WITH ME TO TALK ABOUT THIS I AM ANGRY!
Kanewnew's Review of PostmatesReviewed on 9/29/18 11:36 PM
I ordered a meal, later got an alert saying the merchant is closed so the order is canceled. Ordered again, cancelled again due to “merchant was not accepting orders” ordered a third time, cancelled again due to “no postmates were available” my first order was at 3:00 PM it’s now 6:30 PM. I’m still hungry. Thanks Postmates 😒
hdjakchfnxjrnsbxj's Review of PostmatesReviewed on 9/29/18 11:13 PM
Missing an entire meal. Filed a complaint and no response from post mates. Contacted the merchant as they said and they merchant said she tried to give the delivery person the meal and she said she had everything and rejected the meal. Not I can’t contact the driver because it’s bullying me into HAVING to give our driver a tip. I guess I’m starving tonight, thanks Postmates!!!!!!!
candiceer's Review of PostmatesReviewed on 9/28/18 6:45 AM
worst customer service. They charge me full amount for food that I never received
Weeknd/'s Review of PostmatesReviewed on 9/28/18 5:54 PM
If you use this app and spend 13$ expect this beautiful company to hold 40$ from your PERSONAL ACCOUNT for like 3-4 business days. That’s just one example. If you spend 20$ they might hold 100$. C’mon man. Pieces of processed food.
Hannahanama's Review of PostmatesReviewed on 9/28/18 5:43 AM
I’ve used postmates for a while now and haven’t run into any problems until recently. I received the wrong order and was unable to tell the delivery guy before he left. I then placed another order in order to receive the correct items. I told customer service about this and they were not willing to give me s refund or s credit. I explained to them how ridiculous it is that they don’t treat loyal customers right. It’s actually really sad. I deleted their app and will no longer use them.
great!00's Review of PostmatesReviewed on 9/28/18 4:52 PM
I used to love post-mates, but the don’t have a refund option ! I was going to order McDonald’s and I canceled my order before they even found someone to bring it to me and they still charged me the full price !!! I never got my money back. I never even got the dam food .
julia06478's Review of PostmatesReviewed on 9/28/18 4:04 AM
I ordered a fish and chips with postmates and the fish came so over cooked and discusting I couldn’t eat it and when I contacted postmates no one helped me and all I got to talk to was their automated messages. I’ve never been treated worse by a company. You guys responded with something telling me to click contact developer but there’s no where to click and I contacted your support again and was ignored for the fourth time
User20181's Review of PostmatesReviewed on 9/28/18 3:03 AM
Wants to charge me $14.99 for delivery and another $17.99 is “fees”... Or I can just drive 15 mins there myself, sit there and eat there paying them directly and saving the $32 this useless app wants to charge me to deliver my food
whizlj's Review of PostmatesReviewed on 9/28/18 2:50 AM
I deleted my account because postmates clearly does not know the definition of customer service. I did not receive a portion of my order and when I contacted their customer service, they did not make any effort to remedy the situation, nor did they offer a partial refund or a credit for the inconvenience.
BE Design's Review of PostmatesReviewed on 9/28/18 2:06 PM
I have never had a positive experience with Postmates. Overcharges. Canceled meals after waiting an hour. Incompetent drivers that put in the wrong address then give me attitude when I try to call help them find me. Wrong orders. Drivers changing my order at the restaurant because they thought they got it worn but didn’t. Time to deliver getting 40min added AFTER I place the order. $18 delivery fee added AFTER I place the order. And then when I write to complain I get preformed responses and never any helpful resolution. #horrible
JayceScryll's Review of PostmatesReviewed on 9/28/18 10:23 PM
Impossible to contact. No phone number on their site. Emailed and no response. Guess I’m 12 dollars out.
Matthew_C_H's Review of PostmatesReviewed on 9/27/18 9:43 PM
I can’t remember when I created my Postmates account. I have an email listed that I no longer have access too because I can’t remember the password for it. Long story short I have no way of contacting customer support to get an extra charge reversed and no way of knowing how to delete the account to make a new one without access to my email. Add a change email feature...
AI9RN's Review of PostmatesReviewed on 9/27/18 8:52 PM
I do not live in a particularly confusing complex but 95% of Postmates employees do not read the comment section where customers can put instructions on how to access their apt. A solid 10% will get lost and simply drive away with your food. Another solid 35% will demand that you come out to the front of the building to pick up your food. So if you’re sick or injured and that’s WHY you’re using Postmates, it can be an exasperating discussion. The remaining 50% will call you 1-3 times utterly lost and annoyed. I’ve put up with this long enough. Postmates staff (near me anyway) need to read instructions—it’s not rocket science.
quinntheladybug's Review of PostmatesReviewed on 9/27/18 8:07 PM
Have a few bad experiences with Postmates but the last one was a cherry on top. I ordered sushi from a nearby restaurant but they delivered grocery to me instead!????? Tried to contact the driver and customer support but they were all unavailable!
Ala-ina209's Review of PostmatesReviewed on 9/27/18 8:00 PM
What’s with all the new fees? I made an entire order with a restaurant that says $1.99 delivery and then I check out and it says $7.49 delivery? Plus $4 in service fees? This has become a greedy scam. Sad because I was previously using them at least once a week.
I really really love this game's Review of PostmatesReviewed on 9/27/18 7:01 PM
I waited more than 2 hours to get my food. The estimated delivery time kept moving back adding more and more time. By the time the food came it was very cold. Postmates told me that my total would be $14 and it charged my card $20. Never using this app again.
kasey rn's Review of PostmatesReviewed on 9/27/18 6:25 PM
Orders not received or wrong
MayaMillionss's Review of PostmatesReviewed on 9/27/18 5:20 PM
Postmates as a concept , is convenient for when you don’t want to leave your home to get food. HOWEVER, if something is wrong or cooked badly or cold or poor quality they don’t care. When you report these issues to Postmates they don’t want to help you get a refund or anything they’ll have their little generic customer service emails sent to you with a generic insensitive unhelpful response that helps none. There’s nothing to protect the money consumers spend in the instances where you get food that ICE COLD or you paid for a meal that was thrown together so you let postmates know it’s not correct & they’re like sorry can’t help you there’ll be no refund. whether you only order or dine in , as a paying consumer you are entitled to the same food quality. if i go into a restaurant and my order is missing, cold , incorrect, or it is thrown onto a plate the restaurant will take it back, or remake it , or it’s removed from the bill so why is it , simply because i ordered through an app or online i’m no longer entitled to that? it’s a ripoff & there’s been numerous occasions where i paid a lot of money and got food that we couldn’t eat & did postmates do anything? no they sent a generic email apologizing but not even caring about what happened to offer a reasonable solution.
qoqoee's Review of PostmatesReviewed on 9/27/18 4:58 AM
I used this app several times before, and the driver stole my food! Just two medium french fries! And they never redeliver this order! Also, they never return money to me!!! My friends in New York meet the same situation! Don’t use this app otherwise you want your food to be eaten!!
Clay_C's Review of PostmatesReviewed on 9/27/18 4:02 PM
Postmates seriously has the worst customer service and consistently deliver the wrong food and ignore requests
Tfhdy's Review of PostmatesReviewed on 9/27/18 3:38 PM
I went on the app put my info didn’t like what I saw so I deleted it a week later I was charged 95 dollars for postmates unlimited even though I did not sign up for it. And they don’t have a customer service number so I’m out 95 dollars until my bank can contact them
dmichaelb666's Review of PostmatesReviewed on 9/27/18 2:42 PM
Won’t let you see what restaurants are available in your area unless you sign up. Screw that!
Errisson Lawrence 's Review of PostmatesReviewed on 9/27/18 2:14 AM
This service used to be great. You would order your food. The restaurant would prepare it. And someone would pick it up. And then someone would deliver it. Now it’s. You order your food. The restaurant is preparing it. It’s stays on food is being prepared. Even though the driver already has your food. But you don’t know what because you believe the app isn’t lying to you. But instead the driver is dropping off someone else’s food before yours. And yours will be delivered next, cold most of the time, by the way. And when he drops off that first order is when the app switches over to food is being picked up and then the driver is on to you. It’s a big lie! A sham! This can’t be legal or right. I’d see if they were up front with their customers and said they did this but they aren’t. I’m not even mad that they do this but more so mad that they don’t tell you this. I paid for the premium service for the year and that’s what I expect. If there was another service that you could pay for that would allow you to not have your food pushed to secondary then I would pay for that. But this sneaky behind the back stuff isn’t cool. I understand you want the drivers to make as much as possible, well your company wants greed so it tries to do as much as possible but it comes at a cost of me having warm food. Unacceptable. Beware when ordering is all I’m saying. Good luck people.
Rockyy10188's Review of PostmatesReviewed on 9/27/18 2:09 AM
•There rarely seems to be any Postmates around in the evenings (after 7pm). •I’ve sent my referral code to TWO people that placed AND received their order...never got that “$100 credit”. Checked a few times to make sure it went through but still never received my credit, and trying to navigate the app to find a way to reach you all is difficult and frustrating. At that point I decided not to refer anyone else to this app. •it’s extremely annoying to go through the entire process of creating your order, continue to payment and then get a notification that the restaurant isn’t accepting orders. Not nearly as convenient or user friendly as I thought—for both driver and customer.
TwentySomethingShopaholic's Review of PostmatesReviewed on 9/27/18 1:53 AM
They only have email for customer service and they will go out of their way in order to avoid refunding you any money they rightfully owe you. I wish I had seen the HUNDREDS of reviews online of people complaining of being scammed or I NEVER would have used this company. They aren’t even BBB accredited and I can see why. Don’t let this company steal your hard earned cash.
SpaceBabyBowie's Review of PostmatesReviewed on 9/27/18 1:07 AM
After using Postmates many times I have decided to delete the app. My girlfriend and I experienced our worst customer service we have ever encountered. We placed an order and once it was delivered we found out that the order was placed incorrectly for 1 out of 4 items. The item was supposed to be not spicy and it was the hottest thing I’ve ever tasted (thai food). We contacted customer support and were given 5 dollars off of our order. We contacted them again to correct this error and they told us that we had either placed the order incorrectly or that the restaurant messed up. We checked our order history and found that we did not order it incorrectly and given that the restaurant in question has never given us an order wrong (allergy aware and vegetarian friendly), I can only assume that the person who placed the order placed it incorrectly. The drivers have always been nice and on time but the few times I’ve had issues with Postmates it is impossible to get any kind of refund or acknowledgement that they made a mistake. Don’t use this service and if you do just understand that you get what you paid for.
Bee tatty's Review of PostmatesReviewed on 9/27/18 12:25 PM
They mess up your orders and don’t wanna refund you your money, horrible platform, DoorDash and Uber eats are waaaaay better hands down!!! Do not recommend Postmates then on top of that they over charge you just horrible
Mr. Hester's Review of PostmatesReviewed on 9/27/18 10:02 AM
I love it
fukubereats's Review of PostmatesReviewed on 9/26/18 9:54 PM
They charge for everything. If u don’t spend at least 12$ they will charge u
FortyandLifeToGo's Review of PostmatesReviewed on 9/26/18 9:47 PM
They are quite costly and even though your food says it’s being delivered, your driveris likely picking ip and delivering other orders during that supposed delivery window. Food arrives cold. Or...they’ll accept the order and then an hour later tell you no drivers are in the area. You can’t cancel or you’ll be charged. You have to wait for them to cancel and by then you’re desperate to eat.
Mas360000's Review of PostmatesReviewed on 9/26/18 8:22 PM
They Took $5-10 of temporary authorizations off of every order and never returned them. Never received any money for my cancelled orders either. They just TAKE TAKE TAKE
Jdr8v's Review of PostmatesReviewed on 9/26/18 6:26 PM
Let me create an entire custom order before telling me me address is outside of the delivery range even though the restaurant is 2 miles away. Why wouldn’t you tell me this BEFORE I created an entire order
YGlol400's Review of PostmatesReviewed on 9/26/18 6:24 PM
I love this app, it's super convenient and I had great customer service. My order actually arrived ten minutes earlier than it was supposed to and I loved it! Everything was still hot. I have used this app for months now and every time I have the best experience. Everyone is so nice and very communicative especially since getting to my location specifically is difficult. Use the code IG43YX for delivery credit up to $100 on your first order! Totally worth it! BEST DELIVERY APP!!
D1NTMW's Review of PostmatesReviewed on 9/26/18 6:09 PM
Always get great customer service!!!
Bigearl88's Review of PostmatesReviewed on 9/26/18 5:58 PM
Postmates is the worst of all the food delivery services. Try Uber Eats instead
JCM123118's Review of PostmatesReviewed on 9/26/18 5:21 AM
I don’t normally write reviews but this app was horrible! This was my first time ordering from a delivery app and it has probably scared me off for a while. They are not upfront with the service fee until you have already placed your order and paid. They draw you in with “free delivery” if you are ordering over $30. Ordered for the office so that service fee was pretty high. Wish I would have read the reviews before downloading this app, my $20 lunch turned into $46. Will never do business with such a shady company.
rockstarhinata's Review of PostmatesReviewed on 9/26/18 4:07 PM
Postmates took 98 dollars out of my account for a service I never applied two and a half weeks ago. I emailed them and 3 hours later got an email saying they would send my money back . I never did get it back. I sent another email asking them what the issue was and received the exact same automated response that they sent to the first email saying that they in ANOTHER 5-10 business days .It seems like they're just sending automated responses but not actually sending the money back. Ive seen multiple reviews of people with the same issue.
Reva68's Review of PostmatesReviewed on 9/26/18 4:05 AM
Doesn’t get back to you at all.
Chani2018's Review of PostmatesReviewed on 9/26/18 3:23 AM
Literally that’s it. Just had a horrible experience with them. Food arrived cold, ice cream milkshake was melted. The restaurant is a few blocks away and I was too exhausted after work to head over. When I contacted them about it they gave me “thank you for your feedback” and then refused to compensate me for the awful service I got. Will not be using this service again.
Niwyfjvhob's Review of PostmatesReviewed on 9/26/18 3:17 PM
Ty are very expensive for delivery and taxes
Koders's Review of PostmatesReviewed on 9/26/18 2:31 AM
I feel as though the promo system should be fixed. The app tells me the promo was applied to my account, yet when I order the promo is not there. I look under the help center and it tells me to apply it when I place the order...yet I’ve already applied it to my account. Please update your app to change this in some way as I think it makes no sense in its current form.
garg243's Review of PostmatesReviewed on 9/26/18 1:58 AM
Very poor services. They will cancel the order after 45 mins when it says it will be delivered. Will strongly recommend my friends not to use pathetic services
speakagain's Review of PostmatesReviewed on 9/26/18 11:46 PM
Completely messed up my order to the point I couldn’t even eat it. Had to throw it all away... such a disappointment. Reached out to customer service and all they could do was get me a $5 credit which isn’t even worth a fifth of the cost of the order. Also completely useless since I won’t ever be using the app again.
Ddw98's Review of PostmatesReviewed on 9/26/18 10:37 PM
I made and order but it was never delivered and the app said it was. I reported the issue in the apps help section and nothing was done i sent several emails and never got a single response or my money back.
joeala's Review of PostmatesReviewed on 9/26/18 10:25 AM
I Strongly suggest you do not download this app if you do not received all of your order then you are pretty much screwed they well pretty much reply to you with the email and tell you that is what you are getting. So I paid for a $36 for to combos and just received one burger and they pretty much said it is correct oh yeah by email the next day
Lee2368's Review of PostmatesReviewed on 9/26/18 10:01 PM
TERRIBLE I downloaded the app because there was a promo code for free $100 doesn’t even work.
Notaverygoodcupatea's Review of PostmatesReviewed on 9/25/18 9:32 PM
Overpaid for delivery that never arrived. Reached out to Postmates and they have yet to refund me for their driver’s incompetence. I do NOT recommend Postmates. Disrespectful service. Worst part besides being out $50 is that we are still starving.
NYCTakeoutlover's Review of PostmatesReviewed on 9/25/18 8:30 AM
I have never experienced such horrific customer service. Over the weekend I have had such a terrible experience and now when I am trying to contact someone for help and get someone to look at the issues over all and get more than a generic auto response I am get a “403” error. For anyone else dealing with this sad excuse for a delivery service please see the situation they put me in below: I first ordered from fazolis and sent in some issues because I ordered three pieces of cheesecake (1) chocolate which I got and (2) chocolate chip cookie dough for the kids we were feeding. I instead got a second chocolate and then a strawberry. Also I ordered a baked spaghetti specifically because it said it was made with marinara as opposed to meat sauce since we had vegetarians in our party. Between the non meat eaters and an allergy to strawberries I was very upset. I was happily surprised that I heard back and got a credit of 7.81 for the two cheesecakes and 9.78 for the meat sauce. In the message these were to be credits to my account. I then ordered from Dunkin Donuts and because they had to cancel three of my items he cart fell below $12 and I was charged the $1.99 small cart fee which I asked to be refunded and instead I got an email saying that as a courtesy they were adding an additional credit of 9.78 to my account (again a credit no mention of a refund). Finally the next Day I ordered from Dunkin again and they accidentally sent me two iced coffees instead of two iced teas. I again wrote in and was told I would get a credit of $6.77 to my account. I then went to make a final order to Taco Bell and noticed that I had been credited for three of these four amounts but was missing the second credit of 9.78 and so as a result I emailed customer service to rectify this and instead looked back and saw that they had taken away my credit instead of adding one. I then sent a follow up email and heard back the following: “After digging into this a bit, I was able to see that your refund of $11.19 was processed to your credit card.” I was confused since I never received any mention of a refund to my actual payment method only credits and when I asked about this and why my credit had been taken away I then got an email from you saying that there was nothing else you could do. So after this whole saga I am now missing two credits for 9.78 and was charged $97.71 to my account for all the orders and yet three were messed up and you are telling me that there is nothing else you can do. Even the supposed refunds I was to be sent do not match up with the credits YOUR associates promised.
Captain3619's Review of PostmatesReviewed on 9/25/18 6:25 AM
DO NOT USE POSTMATES. Other than the fact that postmates will deliver food around an hour after you order it and charge you 7 dollars for that service, there is something worse they do. The only reason to use postmates is if you’re lazy. The cost and time is ridiculous. Me, I can be lazy. So I’ve used it a few times. After my maybe 5th or 6th time using it I had my driver call to tell me the restaurant didn’t have what I ordered. I was thankful for her call. And thanked her but canceled my order. When I canceled my order I was informed via the app there was a small cancellation fee. That I can understand. I forget about it and move on. Later I’m checking my bank statement and there is a $20+ completed authorization from postmates. I immediately inform them the only way possible(via email) then I am told I waited too long for them to give a refund. I don’t check my statements every day. I assume if I didn’t get my food I don’t have to pay for the service beyond the cancellation charge. But no, postmates took my $20 and just said “oh sorry” they stole money from me. I sent them screenshots of both my bank statement and my order cancelation. DO NOT USE POSTMATES. Use ubereats.
Mike Lacs's Review of PostmatesReviewed on 9/25/18 6:04 PM
Outside of absurd hidden fees, have had my order wrong multiple times. Imagine waiting an hour for food just to get the wrong order and have to dispute it by making a claim through an automated system. Uber eats >>>>>> Postmates
Bukakasa53196's Review of PostmatesReviewed on 9/25/18 5:36 PM
I’ve been sitting here for a good 10 minutes now trying to figure out how to customize an order and still can’t figure out how.
DK.H's Review of PostmatesReviewed on 9/25/18 5:00 PM
This is the third time that a promotion advertised within the app has not been honored at point of sale. Customer service literally does not respond, and the app prevents you from following up on unresolved complaints. The first time I thought it was a fluke but no... how is it that companies like this are still around..
Super Cte!!!'s Review of PostmatesReviewed on 9/25/18 4:59 PM
Don’t download this app and ware your time with orders that don’t arrive correctly or get over charged!!! Horrible service that’s no longer worth while, you’re better off using Uber eats or amazon prime now!
Best yet...'s Review of PostmatesReviewed on 9/25/18 3:18 AM
A lot of mistakes have been happening when ordering something simple . Was told that they were outside and no one was outside my house . No response from corporate or anything. Use to be good now it’s just crap very disappointed
chris F M's Review of PostmatesReviewed on 9/25/18 3:09 PM
I use this app quite often at work, and the biggest reason it is a great app for the Blind specifically is because they take it directly into your location. Unlike Uber eats where you have to go outside and find the car, and then take your food back into wherever you are at. Be aware though that if you have an issue with your order, then you need to take care of it right then and there. One time I did not get my drink with my order, and three days later I tried to get a refund, but they said no. Again, if you have an issue with your order, make sure you take care of it right then and there. Otherwise again the app is awesome.
postmatesisascam's Review of PostmatesReviewed on 9/25/18 2:48 AM
doesn’t matter what promo code you use, what ‘deal of the day’ you use, postmates will charge you whatever they want, regardless of what your bill says. got a problem with it? click ‘help’ so they can provide you a pamphlet that explains why they think it’s ok to charge you whatever they want.
Mac_Dada's Review of PostmatesReviewed on 9/25/18 1:48 AM
I was given a Postmates Voucher that says $100 off delivery. One would assume wow Postmates is awesome and they really want people to trust their app and use their business. The voucher should in fact say $100 OFF OF DELIVERY FEE’s/CHARGES.
Sj10012's Review of PostmatesReviewed on 9/25/18 1:41 AM
It’s really disappointing. Their customer service is seriously lacking. If an order goes missing (and it’s happened to me twice now), there’s no phone number to call. You have to log a request via email and they’re slow to respond. They don’t provide any compensation beyond the bare minimum cost of the food. They don’t even let you get back into the app without paying the delivery guy a tip (zero not an option either). With all due respect, I’d have appreciated a phone call, real human being and no I don’t want to tip a guy who never delivered my food. It’s a big shame and incredibly frustrating, because otherwise I a very useful app.
Embryo2k's Review of PostmatesReviewed on 9/25/18 11:46 PM
Obviously getting food delivered at your beck and call is super. Also I love that you can get just about anything on postmates. However, I've found that many times it's just not as simple as it could be. Have had orders cancelled after I've waited getting hungrier and hungrier. Situations were restaurants have just switched items on me with no prior notice. And getting a refund, credit requires way too much time and energy. Especially when it's impossible to find a contact number. Last problem I encountered, I had to go to Facebook because it was that time consuming to find a contact email or number. If the delivery was free, all of this would make sense, but it's literally an arm and a leg. I like UberEats better! Much more reliable IMO!
Bw19659's Review of PostmatesReviewed on 9/25/18 10:35 PM
Downloaded to IPhone XS Max and when you try to open in status bar gets stuck and won't finis. Tried deleting and installing a bunch.. Nothing works..
Mlakes104's Review of PostmatesReviewed on 9/24/18 9:47 AM
I accidentally tipped my driver 2 cents and I would like to change this. There isn't a place on the app to edit ratings. Just a help page with FAQS..Please get back to me on this I feel awful.
Rejectedsoul's Review of PostmatesReviewed on 9/24/18 9:31 AM
Their prices change after delivery. Also if you want someone to call your phone when they’re parked outside your house to let you know they’re there then Postmates is perfect for you. They will also stand on your door step or even be down the street and call you. But they will never knock on your door and give you your food when you answer the door. Obviously the policy is to call the customer and have them meet you wherever they call from.
Mellissa_2468's Review of PostmatesReviewed on 9/24/18 9:05 PM
I have order from Postmates in the past. I understand orders sometimes might not be right, they have always fixed this issue. However, for the very first time I experienced my food just not being delivered what so ever. I tried to contact the driver and the number didn’t work. So I contact support and they feed me we are sorry, we refunded you but fees might not be there for 10 days. Okay, well since this is my only lunch break that doesn’t really fly. I feel like I was scammed and now as an expecting mother, don’t get to eat. How are you a delivery service that doesn’t even deliver!!!!
Eliy6y6's Review of PostmatesReviewed on 9/24/18 8:34 AM
This compAny chargers more for the food and the total is way more expensive and its a big difference. If you compare it to grub hub or uber eats the same meal will come out way cheaper in total with them. I recommend uber eats because at least they have uber drivers and you will at least get your meal because i had an issue with grub hub as well dude to no drivers available but only to find out an hour later i made the request.
Smarie925's Review of PostmatesReviewed on 9/24/18 8:03 PM
This app used to be great. Orders would be delivered quickly, correct and with communication. It would be super awesome if I ever got an order 100% correct anymore. Or if you could call Postmates and complain. But you can’t. The app complaints don’t even go thru. You click the item but you can’t submit! So annoying! I took a 6 month break because I was so frustrated. First order I make, delivered incorrect. Why don’t the Postmates delivery people verify the order when they pick it up?! Like this is what they ordered, oh, that doesn’t look right. Fix it please. But no. They are too good for that kind of service that they are being paid for. What a joke.
jeeoorrgeee's Review of PostmatesReviewed on 9/24/18 6:58 PM
They bring the food for you when your lazy lol
Postmatesistrash's Review of PostmatesReviewed on 9/24/18 6:23 AM
They say the prices varied but they lie and will just order whatever it is that’s closest to your order or maybe something else that they just keep for themselves in the car. I never got a receipt besides the one in the app so I could check the final price and why it ended up the way it was. Don’t trust this app, they even make it hard for you to contact them unless you dig deep. Will never recommend to anyone. Money grab.
Mifaby's Review of PostmatesReviewed on 9/24/18 5:37 AM
Sometimes Menus are not that accurate so it’s a shame that you order and then your Postmate call you to tell you the restaurant didn’t have what you order, so why they accept your order in the first place !
Nikki the Fair's Review of PostmatesReviewed on 9/24/18 2:28 AM
This is absolutely the worst delivery service I can possibly imagine. The "estimated delivery" times seem to be pulled out of thin air. I waited for 3 hours with a friend for food from Postmates one time, but we figured that was a fluke. Turns out, that's pretty standard for Postmates. After ordering food on a Sunday night at 6:30, my estimated delivery time was 7:15. Cool! Yyyyyeeeeaaaah that was a lie. The time kept creeping up until our food was finally delivered at 8:28. Fooled me twice, so shame on me, I suppose
✌😊✌'s Review of PostmatesReviewed on 9/24/18 2:24 AM
There should be a way for Postmates to double check the order BEFORE they leave the restaurant. I’m tired of incorrect deliveries
JazzLover4Life's Review of PostmatesReviewed on 9/24/18 1:49 AM
Miss leading advertisement for Postmates plus. Even if you spend $100, Uber eats is still less expensive, and they will not refund your money.
aykay6154's Review of PostmatesReviewed on 9/24/18 12:55 AM
Deliveries are already so expensive and now I find out they have a service fee. On one dish of pasta my service fee was $5. Also, it’s virtually impossible to get a hold of customer service. Postmates is plain ridiculous, for both its customers and drivers.
Dropn1s's Review of PostmatesReviewed on 9/24/18 12:31 AM
Charges for food that was never delivered.
TrollUser's Review of PostmatesReviewed on 9/24/18 11:50 PM
I explicitly disabled location access due to privacy concerns and the app is now unusable. Not using this app anymore
Iceicebaby22226's Review of PostmatesReviewed on 9/24/18 11:45 PM
Needless to say it was really frustrating that my driver canceled the order after I placed the order an hour prior. Postmates offered me nothing.
Dammitshue's Review of PostmatesReviewed on 9/24/18 11:21 PM
Emailed MULTIPLE times, no response!! This is NOT ACCEPTABLE. Shady business practices and charged almost $200 dollars for alcohol that I did not purchase! Sep 20, 9:54 PM CDT Account --> Security/privacy concern. HELP! Account compromised! I have the name, phone number, and address it was delivered to for the order placed on 9/20 from Big Daddy's Liquors #34 Ryan M - (813) 447-0466 Address: 9564 Harding Ave, Surfside FL 33154 It's very questionable considering the liquor store is on 9494 Harding Ave and pretty much across the street. Not sure if the liquor store is in on it with the driver or person that ordered. Called the liquor store (EST) from Seattle (PST) to report and someone picked up and not realizing they were supposed to be closed already.
cfrontc's Review of PostmatesReviewed on 9/24/18 11:20 PM
STAY AWAY. Postmates hides extra fees everywhere. You could easily feed an additional person with all the fees they hide.
Miiiiiiiii1395's Review of PostmatesReviewed on 9/23/18 9:29 PM
Menu confusing. I thought i order buttermilk crispy tenders, instead i got a crispy chicken sandwich.
Neecho81's Review of PostmatesReviewed on 9/23/18 9:08 PM
Nothing else to say.
iTriedItOut's Review of PostmatesReviewed on 9/23/18 8:57 AM
Tired of getting out-of-town drivers who don’t know the city. Personally I live in San Francisco. The last four orders I have placed though Postmates I get some imbecile who isn’t from my city and either shows up late af or doesn’t even come at all because they don’t know the city and can’t read a map. Sick of it. Bye, Postmates. 1/10.
mvcam's Review of PostmatesReviewed on 9/23/18 8:48 AM
The app charges you a hold that is typically a lot more than what your meal will cost. Many times the order is incorrect and/or the courier has others in their car when they deliver, or they get your order wrong, or they choose not to deliver your order at all and act like it’s your fault. Canceled my monthly subscription due to poor service overall from couriers.
TheFeanarion's Review of PostmatesReviewed on 9/23/18 8:37 PM
I literally live 10 miles from the center of a small city and upon downloading the app I got this screen saying that Postmates wasn’t available in my area. So much for saying they deliver anywhere!
sarahgcrow's Review of PostmatesReviewed on 9/23/18 7:47 PM
I downloaded this from the App Store and I had it for maybe five days and they took out 109 dollars for a year subscription. I’ve never even used it. I’ve been e-mailing customer service..three times a day. No response.
alexisbabii721's Review of PostmatesReviewed on 9/23/18 7:24 PM
My experiences as been horrible and Postmates deserves ZERO stars. Firstly, they are ridiculously overpriced compared to their competitors, (like UberEats, Tapingo, Grubhub, and Yelp24), the only thing that would make them semi competitive is their selection and even that is still subpar. I place an order for subway and they got it completely wrong (items and ingredients missing which made the sandwich basically bread). Plus, my sandwich arrived so squished it looked like it was ran over by a Ford F-150. Obviously with this massive issues I complained to customer service and of course their customer service team was also horrible and attempted to blame me for their mistake. I responded and showed them my order exactly how I put it in the system and showed how they got it wrong and they still haven’t responded. Save your hard earned money and go elsewhere it’ll save you from terrible customer service and it will some you some money too.
Bw19659's Review of PostmatesReviewed on 9/23/18 7:06 PM
Downloaded to IPhone XS Max and when you try to open in status bar gets stuck and won't finis. Tried deleting and installing a bunch..
thanks postmates!'s Review of PostmatesReviewed on 9/23/18 6:30 AM
Ordered food from a pizza place, estimated delivery for 11:06pm. By 11:22, and after countless delays, the estimated delivery time had changed to 11:36- and no one had even picked it up yet. Even when I cancelled the order for never coming, I had to pay full price for food Postmates never delivered to me.
RoO-MoO's Review of PostmatesReviewed on 9/23/18 6:15 AM
All of the delivery people are super nice and we haven’t really had any problems with our orders not being fulfilled.
Pokerface15218's Review of PostmatesReviewed on 9/23/18 5:25 PM
8 times this morning i tried to place a breakfast order...by the minute and a half time it took me to decide on menu... each time got the message that post mates no longer available... don’t waist your time... another app is bringing our breakfast and it only took 1 try!
OrlandoHAska's Review of PostmatesReviewed on 9/23/18 5:23 AM
I had an awful experience with Postmates. After placing an order and waiting an hour my order was cancelled without my consent. I was not given any other option. The order was accepted and shown as available at the time I placed the order. It went from being received by the restaurant and “ready for pick up” and then after over an hour of waiting and being reassured by customer service my order would arrive it was cancelled! DO NOT USE POSTMATES. Your better off using another service. Very disappointing.
Apertura86's Review of PostmatesReviewed on 9/23/18 4:50 AM
Make sure to check subtotal matches what you ordered. I was sent a $100 gift card from a friend as a baby shower gift. Didn’t realize non partner restaurants up their subtotals by 25-30 percent plus a service charge PLUS A DELIVERY FEE. Added $15-20 extra to every order and didn’t make it obvious due to the promo credit subtracting amount automatically. Horrible and dishonest practices.
Kisnothingsodontask's Review of PostmatesReviewed on 9/23/18 4:23 AM
I have tried multiple times to order food with postmates. There is always a problem with the delivery, transaction, or the app. I don’t feel like a difficult person to please, but postmates has been exceptionally awful in every step of the process.
drock23888765's Review of PostmatesReviewed on 9/23/18 4:22 PM
The driver completely messed up my order and I reported it to postmates over a month ago and they still haven’t contacted me back. Postmates also makes it so that if you complained once about the order you can’t report it again.
ARandomJeni's Review of PostmatesReviewed on 9/23/18 4:07 PM
The delivery person refuses to deliver to my door, asked me to go downstairs and walk down to the next street because he doesn’t want to come to my apartment. He called me and told me “I’ll just say i couldn’t get in contact with anyone to posternstes customer service and your complaint won’t go through and you won’t get your money back.” This service has been the worst I’ve ever experienced.
Chatis02's Review of PostmatesReviewed on 9/23/18 3:53 PM
They did not do anything or respond to my email regarding my email. I didn’t get my money back neither. Horrible customer service.
Juliet ..'s Review of PostmatesReviewed on 9/23/18 3:38 PM
I was missing an item and couldn’t get my money back because I didn’t respond to a message on my email within 42 hours. I receive too many emails to keep up with when they would respond back. They need a messaging system on their app.
Juli😍😍😍's Review of PostmatesReviewed on 9/23/18 3:22 PM
I’ve used Postmates before and never had a problem with it but recently they have been sending me a string of terrible people with horrendous customer service skills. I live in the Miami area so I’m prone to bump into people who speak only Spanish but it’s not fair that when I’m trying to communicate with them they don’t even try to understand me a little bit or help me get my food that I paid for. So with all that being said, I’m not using this app anymore and you guys should really have your drivers go through a better customer service training. Thanks!
KUHH-7777's Review of PostmatesReviewed on 9/23/18 3:16 AM
A must have app !
R@ch129's Review of PostmatesReviewed on 9/23/18 2:22 AM
My most recent delivery on my account was great, but since then I’ve had a delivery that was not delivered on my husband’s account. There is no one you can call or talk to when someone shows up at the wrong address or doesn’t ring your doorbell, sits in their car, texts you, and leave 4 minutes after. This doesn’t seem right.
sansheeeeb's Review of PostmatesReviewed on 9/23/18 2:10 AM
Postmates used to be my holy grail, I was ordering food all the time and the convenience/service was amazing and totally worth it! This gradually changed as (for literally 95% of deliveries) my delivery people completely ignore my instructions for getting to my house and (about 60% of the time) my order gets messed up in some way. This would be fine if I could reliably get refunded for the MISSING/COLD/COMPLETELY WRONG food items, but contacting support has been pretty useless in my experience. The best they’ve ever done for me is refunded me HALF the value of a food item that was completely missing and a credit for $10 when food items were missing/cold in an order. They’ve also started to consistently post at least $32 as a temporary charge, even if the order is $15 (AFTER delivery + tax). And btw if you do use Postmates DO NOT opt for Unlimited (free deliveries if you pay $10/month), because, as if by magic, after you sign up and pay for it all deliveries become free but the service fees are consistently double/triple the price, meaning you’re paying the same amount anyway :) tl;dr: I’m super frustrated with their “support” and am questioning if I’ll even keep using this service. The delivery is definitely convenient but I don’t think it’s worth the (usually losing) gamble on quality food/service.
*Pandemic_SK's Review of PostmatesReviewed on 9/23/18 1:54 AM
Go ahead blame the deliver guy when your food is cold because postmates gave the deliver guy 2-3 orders to do at a given time and they don’t have a 20 inch heat bag for those huge huge pizzas so they get cold. Also blame the delivery guy when fleet app GPS send them to wrong location. Also blame us when we have 2-3 orders and one order had wrong location so 2 other orders get a delay in their food and they might get cold. Blame us when the merchant takes 20-30 minutes to make the order and you have another order getting cold in the car even with the heat bag.
done 2018's Review of PostmatesReviewed on 9/23/18 1:31 AM
Every time I order it doesn’t matter what restaurant the food is either wrong or they always forget something this is my third time using it and I will never use it again I am done
Hestia123's Review of PostmatesReviewed on 9/23/18 1:24 AM
Short version: delivery driver said he delivered something and tried to reach me several times to deliver, I told Postmates that he didn’t and that when he tried to call me I was unable to hear/speak to him and his texts weren’t working, Postmates said I was lying and initially refused to refund, then later they did but not without lecturing me again & calling me a liar. Ridiculous and insulting, closed my account for good.
JeremyAllen0000's Review of PostmatesReviewed on 9/23/18 1:23 AM
4 hours, 3 emails, over charged, order made wrong, didn’t receive what we ordered. And no acknowledgement from their support. They’re quick to charge you and offer no support on the backend. If no ones in charge of ensuring orders are actually right, then you would think a company interested in providing good service would care to invest in their customer support. Postmates fails. Their competitors make it simple and easy should a vendor mess up an order. Postmates won’t even acknowledge my request. Absolutely terrible! Since I can’t get a refund through them I have to call my bank for fraud. Thanks Postmates. Will never use Postmates again, they should tie come cues from Uber Eats. Took 8 hours to fix and address a simple order issue. Never again.
what-fix's Review of PostmatesReviewed on 9/23/18 1:07 AM
You can’t contact the driver once he leaves to let him know that he dropped off the wrong items. Then customer support is horrible.
Brett Pernsteiner's Review of PostmatesReviewed on 9/23/18 12:30 AM
It’s annoying when I order food from this app for the first time and they cancel after 30 minutes. I’m in a metropolitan area too, don’t understand why that happened. Deleted this crap app.
micahxhughes's Review of PostmatesReviewed on 9/23/18 11:44 PM
With the new update Postmates has made it impossible to add a special order or add special instructions for a restaurant/driver. I’ve used Postmates for a little more than a year and it was always perfect but as of recently the app has been absolutely atrocious. Don’t bother ordering from this app. Uber Eats or GrubHub are better options!
1monkeyman's Review of PostmatesReviewed on 9/23/18 11:12 PM
1st time to us Postmates, 7 yr wedding Anniversary. Waited an hour before the canceled text stated "the order due to lack of drivers". Why take a $75 order when there is manpower issues. Using DoorDash for months no issues with them.
killmen0w's Review of PostmatesReviewed on 9/23/18 11:05 PM
It’s only good towards the delivery fee and only good for 7 days so maybe you’ll get like $10 out of it if you are lucky.
ARandomJeni's Review of PostmatesReviewed on 9/23/18 10:49 PM
The delivery man threatened me by saying “if you don’t walk 5 minutes to pick up your order because i don’t want to come to your apartment, I won’t deliver your order and I’ll tell Postmates i couldn’t contact you.” When i contacted customer support, the response completely ignored that most important issue and just spent a paragraph describing postmates features, irrelevant to my complaint.
Sergioisgreat's Review of PostmatesReviewed on 9/23/18 10:40 PM
You guys say restaurants are free from time to time and then I order and there’s a fee. When I actually can get it free delivery the app says it’s unavailable because you don’t have any fleet members available.
massey222's Review of PostmatesReviewed on 9/22/18 9:44 PM
I liked this app years ago but it’s gone down hill a lot. I don’t like how you can’t add special instructions on an order, there aren’t usually good delivery drivers (I got a completely wrong order last time - they didn’t check it), the app doesn’t Inform me when they change drivers (just happened today.....I texted my driver to grab some extra condiment & wasn’t informed the driver changed until they were on the way) & my order today was put in online an hour before it was picked up. Why would they do that????!! So my order arrived cold! And there is no place to offer feedback on the app. I won’t be using this app ever again!
itskidpanda's Review of PostmatesReviewed on 9/22/18 8:28 PM
Heard from a friend and app doesn’t even load up and crashes even before it can even load
Pinkbabibeeotch's Review of PostmatesReviewed on 9/22/18 8:18 PM
The orders you place are rarely what you get which is frustrating enough but you have to dispute the order right in the app which is fine but after some time they stop looking into it and just say they won't do anything never mind you pay like 60$ a pop to feed six people and one of your kids don't get their happy meal on their birthday postmates legit don't care. Another side note you can provide a receipt from the food vendor showing you did not let what you ordered and they don't care still. Also the prices never match you can order a large drink on the app and they send you a small size price as a large on the app . I've LOST money using this app do yourself a favor and stick to Uber eats they care if you don't get your stuff. I'm deleting postmates
mnycg's Review of PostmatesReviewed on 9/22/18 8:08 PM
BEWARE! They will say your order is “accepted,” and you’ll wait an hour while they say it’s being prepared. Then, they’ll cancel it, saying there was no one available to pick it up. And they took your money (WAY more than the actual total, and you’ll wait days for it to be credited back). This has happened to me several times. Completely unreliable. Why confirm the order if they haven’t secured someone to actually pick it up? To take your money for days (and I guess make interest on it?). It’s a total scam. Also, most recent update in Sept. 2018 has made app get stuck on the loading screen. Can’t use it anymore. Which is probably for the best. Only good thing is that they have more restaurants available than other apps. It’s a shame they’re so unscrupulous.
Jay Biddy's Review of PostmatesReviewed on 9/22/18 7:50 PM
I don’t think postmates relays the message to the restaurant. I wanted some hot mustard with my chinese food and states that on all 3 orders and the hot mustard was not delivered. 😏
illmeet you there's Review of PostmatesReviewed on 9/22/18 7:41 PM
Every time I’ve ordered on here they always forget my drinks and what ever else I instructed. I have never been reimbursed for anything that’s been missing (and that’s a lot) will never use it again
tomasadr's Review of PostmatesReviewed on 9/22/18 7:39 PM
It’s a good service to use if you’re stay at home worker and don’t have time to cook.
Danigeez's Review of PostmatesReviewed on 9/22/18 7:13 AM
Seriously even with “free delivery” you will still pay minimum $6 on top of your order. Beware of the sneaky fees.
Miktrin's Review of PostmatesReviewed on 9/22/18 6:13 PM
I regularly use postmates and it never fails that something gets delivered incorrectly. Forget about customizing your food cause the people who order for you don't pay attention to the details. Postmates needs to address this issue.
jmmmmmmmmmmbbvbbb's Review of PostmatesReviewed on 9/22/18 6:06 PM
Postmates did not protect my card information. I had information stolen through Postmates and had to go through all sorts of things to get my card cancelled. Do not use!!
wheremychurrosat's Review of PostmatesReviewed on 9/22/18 5:47 AM
I didn’t get my free churros I was promised two free churros from jack in the crack for a promotion from bojack horsecrack and I’m very disappointed I feel like a buttcheek on a stick without my churrritos 😢
Jessica V. D.'s Review of PostmatesReviewed on 9/22/18 5:12 PM
My entire family will never order from Post Mates again. They have the worst customer service. I ordered food that was never delivered to me. I called the driver several times for about 50 minutes because he was so late. And he never picked up. Sometimes it would the caller you are trying to reach is not available. I requested a refund and they said no they won’t refund food that wasn’t delivered to me. My address was right all he had to do is go into the complex and drop my food off. I was mortified on the level of customer service. Oh yo too it off, I disputed the measly $22 with my bank because of how ridiculous and insensitive they were. And they blocked my account ... jokes on them. My entire family and friends will never use them again. (Word of mouth matters) Uber Eats is by fair way more accurate and better to use. Duces!
scrüyoup0stmates's Review of PostmatesReviewed on 9/22/18 4:10 AM
So after already charging an exorbitant amount on delivery now Postmates thinks it’s acceptable to sneak a $3.44 “service charge” into the taxes and fees portion?? On what should be a $12 order? Yeah no thanks
mariamarrerr's Review of PostmatesReviewed on 9/22/18 3:21 PM
I had originally sent a friend my promo code and i never got the 100$ credit nor did he. It's way too pricey and I call it a scam ofcourse to make money for themselves
honeytc's Review of PostmatesReviewed on 9/22/18 3:00 PM
Why do you guys charge a authorization fee ? I just spent $9 on 1 sprite when it says it was 1.99 for delivery fee... that’s not ok
dhworthington's Review of PostmatesReviewed on 9/22/18 2:00 AM
I enjoy this feature. I have used all of the major food delivery services and enjoy Postmates the most.
person018's Review of PostmatesReviewed on 9/22/18 1:39 AM
They don’t bring anything on time it gives you a time that your order should be there and it’s not they delay it 40 minutes and after when you want to cancel they still charge you even when it’s not your fault.
Joel Then's Review of PostmatesReviewed on 9/22/18 12:19 AM
Postmates is great, a little expensive, but a cool service that I find myself using more often than not. It'd be really great if there was an iPad version of this app. Update: Still no iPad app... :-(
King Michelle's Review of PostmatesReviewed on 9/22/18 11:53 AM
This is a really good app but the fact that it randomly which’s up the restaurants is so annoying, for example if today I order from a Wendy’s that’s like a 10 minute drive away from my house, the next time I order it’ll be 35 minutes away. Another problem is that their prices or ridiculous. I bought McDonald’s once and it was around $20 that I spent and when I checked the receipt that was in the bag, the driver only had to pay like less than $10.....like where is the rest of the money going to ? The driver ? If so then why am I tipping them ? And unlike Uber eats, I HAVE to tip the driver, there’s no skip option. Like this app would be so much better if they actually took the time to find out the exact price of these items with their store tax and make that the final price. And stop this whole taking out $50 when my order came up to $20 something
XxSniperWolfxX's Review of PostmatesReviewed on 9/22/18 11:28 PM
So the very first order I placed on this app got cancelled. I understand there’s sometimes inconveniences. But I go back to check my bank account to see if I was refunded but nope. I NEED to know if there’s a certain amount of time I have to wait to get my money back. HELP
Sschmidtt's Review of PostmatesReviewed on 9/22/18 10:28 PM
This rating is coming right after using the postmates app for the very last time. I just ordered from fuzzys tacos, the delivery driver got there and had to wait two hours because my order wasn’t put in through the app, and had to be ordered by my delivery driver. So upon getting the receipt I noticed that she used her postmates card and paid $28.51, while the app charged me $34.85. Of course there is no way to get a hold of postmates to dispute this so this will be the last thing I ever do for this crap app. Good luck to all the users
Vulpas's Review of PostmatesReviewed on 9/21/18 9:58 PM
There are frequent discounts to offset what are often astronomically high delivery rates at peak times, but they are just not worth it. Almost every single one of my orders (around 20 over 6 months, so this is a serial issue) has had a problem, and no exaggeration, more often than not an order is accepted, reaches the expected delivery time, and THEN cancels itself. The reasons for this vary from “your order was damaged” (right outside my door after it was half an hour late) to “no postmate was available to complete your delivery” (even though they were available enough to accept the order and then make me wait 40 minutes for a big plate of nothing), but it’s become very predictable. Don’t let this crapfest of a company fool you; there is plenty of competition to give your money to and almost all of them can at least complete the delivery, unlike Postmates. Worst of all, customer service hardly even apologizes for the constant ineptitude—where other delivery apps provide credit for future orders when they screw up, if anything this one just says “better luck next time.” And of course, the luck is never better the next time. 🙄👎
marioramirez323's Review of PostmatesReviewed on 9/21/18 9:06 PM
Good food follow me for further reviews
ConnnieeeBBB.'s Review of PostmatesReviewed on 9/21/18 8:22 PM
I wish they had more existing customers deals
NayelyBaby's Review of PostmatesReviewed on 9/21/18 8:02 AM
So one day I was very hungry (like always) and I decided to download this app because I’ve heard very good things about it. But to my surprise, I WAS ROOBED. Ok. I know y’all prolly like “bish wet??” Well I had ordered jack in the box from this app. Mind you i was a first timer. And well my food was delivered in 45 mins or so after my purchase. Yadayadayada. And to my surprise weeks later $100 were stolen from my bank account when I had NOT ordered any food since my first purchase of jack in the box. So thanks postmates. I will not be ordering from here ever again. Deleting your app forever. Good riddance.
J.DJ42's Review of PostmatesReviewed on 9/21/18 7:52 PM
Prices for delivery keep going higher
lightninglu10's Review of PostmatesReviewed on 9/21/18 7:15 PM
Horrible horrible horrible app.
Foxracer90's Review of PostmatesReviewed on 9/21/18 6:12 PM
I’ve probably spent more money on postmates than any other service in my entire life it’s just a genius idea better and more user friendly than any other food delivery service out there. So good it should be a default app pre loaded on the iPhone.
Hunter37484's Review of PostmatesReviewed on 9/21/18 4:09 PM
Terrible app and customer service when the app has issues you pay for it.
dandan2121's Review of PostmatesReviewed on 9/21/18 3:48 PM
My Postmate driver stole my food. He picked it up, and never dropped it off. Postmates doesn't even have a customer service number just an email that they do not reply back to you. Waste of time and money.
Thstiger's Review of PostmatesReviewed on 9/21/18 3:33 AM
User friendly, easy access. Love the pick-up option. Customization needs of bit more tweaking. Other then that nothing but praises. Will use again.
kevinp1's Review of PostmatesReviewed on 9/21/18 3:21 AM
Your app works fine but you could add more user functionality to navigate the menus and placing your order
anissssssssia's Review of PostmatesReviewed on 9/21/18 3:01 AM
I got charged $80 for a $60 order that was cancelled before it was even made! And now I have to wait “a few business days” and I’m $80 short of paying for any of my expenses. Completely ridiculous I deleted the app immediately. Never ordering from here again.
TurleGod's Review of PostmatesReviewed on 9/21/18 2:34 PM
Little order customization. Lots of incomplete menus. But they have every restaurant you can think including like gas stations and stores. 8/10 times you’ll get what you ordered or really close.
<3 archuleta's Review of PostmatesReviewed on 9/21/18 1:41 AM
Every time I go to this app everything says “available later”. The last 3 times that restaurants have been accepting orders, I submit an order only for the app to message me an hour later saying the order was canceled. I don’t see the point of the app when my orders are always canceled or the restaurants are almost never accepting orders. Way too overpriced for how inconsistent the service is. I feel like I now need to come back and edit my review for an update because it continues to tell me restaurants are online and then an hour later tell me it’s cancelled. This app is literally the worst. Don’t even waste your time.
Strieber's Review of PostmatesReviewed on 9/21/18 1:30 AM
Who can make a mistake on fried rice? Well Postmates did!!!! They sent white rice and the meat on the side!!!!!
suttonpinky's Review of PostmatesReviewed on 9/21/18 1:12 PM
Lately since I updated my phone to the new iOS 12 this app been crashing
Jim Shemwell's Review of PostmatesReviewed on 9/21/18 12:54 AM
I got one free delivery. Going back to other app. Too expensive. ✌🏽
mootab's Review of PostmatesReviewed on 9/21/18 12:47 AM
These dumb----- force the native iOS keyboard on their new version. EVEN APE DOES NOT DO THAT ON THEIR APPS. Please go kill yourself.
hbridge's Review of PostmatesReviewed on 9/21/18 12:16 AM
Originally said 30-45 mins, ordered and it said 30. It actually took one hour 30 for the driver to even pick it up.
[ booksbooksbooks ]'s Review of PostmatesReviewed on 9/21/18 11:49 PM
Bigger selection than UberEats, and actually offers coupons for free delivery and other offers.
beccamul's Review of PostmatesReviewed on 9/21/18 11:17 AM
My order was cancelled after an hour of waiting. The order was set to arrive at a specific time and was cancelled 5 minutes before order was set to arrive. The arrival time was set back and then set back again multiple times before this happened. Original delivery time was 30 minutes at most. I was starving and was looking toward to the food that was arriving and it never did. The driver called 5 minutes in and made an excuse that they forgot their card so it would take a couple minutes longer. Unprofessional and disappointed.
LaTraniece's Review of PostmatesReviewed on 9/21/18 10:29 PM
If there are restaurants that do not work with postmates anymore, they don’t take it down from the app, and still take your money. And also “customer support” takes forever to email you back. There is no direct number to call. This company doesn’t have good customer service at all.
Person17269's Review of PostmatesReviewed on 9/21/18 10:28 PM
Fine if everything goes well. Awful if not. No one to actually talk to to remedy a bad situation. Seemingly zero accountability as far as the “fleet” doing their jobs correctly. Not sure if their competitors are any better. Maybe just a bad business model.
MES4413's Review of PostmatesReviewed on 9/21/18 10:27 AM
App itself is fine but drivers need navigation training & need to read notes about location places in app. Also, company needs to address issues w/ process for getting in touch w/ driver & the random cancellations of orders with no explanation.
MsIndy11's Review of PostmatesReviewed on 9/21/18 10:16 PM
My food has come half delivered or undelivered half of the time and customer service does nothing to make up for the poor service. They may refund your money but that’s it. What’s the point of having a food delivery service when your food doesn’t even get delivered! Get your act together Postmates!
bienrie's Review of PostmatesReviewed on 9/20/18 9:17 AM
This was my first time using your app and it will be my last. For starters you don’t provide the cost of a service fee until after the order has been placed. $25 for a service fee is absolutely outrageous and no one in their right mind would agree to that! Second, our food was cold because the driver had another order to deliver before my order. The time of delivery kept getting extended and was delivered after the time it was originally promised! $120 worth of food that arrived cold and spilled on the bottom of the bag! The driver ordered our food wrong - and I’m forced to give a tip?! The baked potato was supposed to be loaded according to my instruction, and NOTHING was given as an accoutrement. A $5 refund to settle this worthless experience. Please!? the drivers tip was more than that, what a joke! That doesn’t even offset your ridiculous service charge! Do you like insulting your customers???? This was such an offputting experience and trust me, I will not be giving good reviews to friends. There are better delivery apps out there. Shame on your business for advertising yourself as a “better delivery service” I’d rather use DoorDash, GrubHub, and UberEats way before I’d consider using you.
Lmlincc's Review of PostmatesReviewed on 9/20/18 9:05 PM
My daughter, an 18 college freshmen sign up for free trial. Used one time then was charge$95.88 for a whole year subscription. The service was poor and there is no way to speak to anyone, you can only reach them through email. DO NOT USE THIS APP!! ***UPDATE *** My daughter reached out to customer support about her situation and explained her problem. They did reply to her request for a refund due to her mistake and her being a college student. They made the situation right and they have refunded her $95.88 in full. Thank you to Postmates for doing the right thing.
unimpressed23's Review of PostmatesReviewed on 9/20/18 9:04 PM
They will overcharge, get your order wrong, deliver your hot food cold or cold food melted, will still charge you for your order even if you cancel. Their customer service is terrible. You will have large ridiculous charges on your account that you do not recognize. Never use this service.
Millie from Desert Ridge's Review of PostmatesReviewed on 9/20/18 9:00 PM
The is the best service I have ever used! Fast, Friendly and so Handy!
casscassidyidt's Review of PostmatesReviewed on 9/20/18 8:30 PM
This was my first experience with Postmates, and I’m positive that it will be my last. I placed an order with a local chain restaurant over an hour ago. I tracked my order with the app and saw that the order was being prepared by the restaurant and was awaiting delivery. My estimated delivery time said 4:10 pm and never updated. 4:10 pm came and went, my delivery time still said 4:10. I tried multiple times to refresh the app, but it never updated. I randomly received a text from Postmates an hour after placing my order stating that there were no drivers in the area and that my order would be cancelled. First of all, why would they even allow me to place an order if there were no drivers in the area at the time of the order? Second, I called the restaurant to see if they still had my order. I found it very odd that they would have the restaurant prepare my order (which I saw happening according to the tracking on the app), and then have them throw it out without being paid for. I was hoping they’d still have it so I could go get it myself. Turns out that they never even received my order! It was never prepared. I’m unsure how they even planned to get me my food when there was no driver to bring it and the restaurant hadn’t made any food to bring. There are so many food delivery apps out there. Don’t waste your time with this one.
Saltymako's Review of PostmatesReviewed on 9/20/18 7:19 AM
Worst food service app ever. Food is constantly delivered later than the app states therefore resulting in cold food. After emailing customer service abot it, they told me that my comments will be "taken to heart" and will try to do better next time but NO REFUND. Your card automatically gets charged a preauthorization until you confirm your tip amount and then they reverse the charge and charge the actual amount that was spent on food. I only downloaded Postmates because there are more food options than Doordash. But I guess that doesnt matter when your order gets cancelled b/c the driver has an "emergency" or food gets delivered cold. BIGGEST MISTAKE. Dont use Postmates. *insert comment from developer reassuring that customer service is their upmost priority as well as serving food asap and they try to work well with merchants and apologize for any inconvenience* Right.
Pussnboots143's Review of PostmatesReviewed on 9/20/18 6:26 AM
Go with number one ..Great service positive attitude and overall complete satisfaction fast delivery and hot food in minutes!!
Lizzy_Love98's Review of PostmatesReviewed on 9/20/18 6:22 PM
I’m so mad I wasted the time reading up and getting excited downloading this piece of crap app only to have it tell me they don’t deliver to my area. Why not list in the bio that there’s a ton of areas they don’t deliver to cause this is ridiculous
Griffs05's Review of PostmatesReviewed on 9/20/18 5:13 AM
LuvTheLord86's Review of PostmatesReviewed on 9/20/18 5:02 PM
I love this app and so far so good. I just wish the variety was bigger. For example, they have chipotle but Not Panera bread and they’re side to side. However, I’m not picky and I can eat anywhere so 4 stars i guess.
76.81's Review of PostmatesReviewed on 9/20/18 4:11 PM
I order something worth $25.70 and everything was okay, until I noticed they had charged me $36.47. And the next day, they charged me the right amount, but I total I payed about $60.
lfhijdbsk's Review of PostmatesReviewed on 9/20/18 3:46 AM
I hate this app. They stole from me. I was not notified about the unlimited plan and I definitely did not approve it but , postmate did. This app is not worth it. UberEats is way better
corvus brachyrhynchos's Review of PostmatesReviewed on 9/20/18 3:23 AM
So I ordered at 9:00 for a place that closed at 10:00 and I admit I probably shouldn’t have but the restaurant is pretty close and I don’t have a car. I finished two midterms today so I thought I’d treat myself. So, the estimated delivery time is 9:48 so I start on my homework while I wait. At 9:58 I get a call from the delivery person that the restaurant is out of everything I wanted and that I should cancel my order or they will have to. This is only my second time using Postmates so I didn’t know that it still charges you for your order until I already canceled. So that’s great, paying for food I never got when I already am tight on money. Probably never going to use this app again.
mizzhugkiss's Review of PostmatesReviewed on 9/20/18 2:39 AM
Food hasn’t been correct!! Receive a sandwich ugh no topping or anything on the side as requested
Ushenxjdndj's Review of PostmatesReviewed on 9/20/18 2:26 PM
THEY GOT MY ORDER WRONG AND I DIDN’T RECEIVE ANOTHER ONE
bcrossw's Review of PostmatesReviewed on 9/20/18 1:28 AM
The app experience is fine but I’m still unclear how Postmates stays in business. An order that would normally cost a little over $16 including taxes is $27 after an $8 delivery fee and additional merchant and service fees of almost $3 and change. I live 1 mile away from the restaurant. I rarely write reviews but I’m really trying to understand how anyone uses this, even in San Francisco.
MJP3478's Review of PostmatesReviewed on 9/20/18 12:40 AM
You wait 30 minutes and then the order gets canceled you call them about it and they just ignore you or blow you off. I had a promo code for 50% off delivery and it’s not getting applied and they basically blow me off about why it’s not being applied. They basically just don’t care I will not use this service again
JiCayla's Review of PostmatesReviewed on 9/20/18 12:20 AM
Great restaurant and other store selections, but they have a lot of kinks to work out for both customers and drivers. Why a system where you have to reorder food and pay on some deliveries? That’s insanely time consuming and very idiotic. I get it. They’re trying to separate themselves from other food delivery services, but don’t do it in a dumb, frustrating way. How about pay your drivers more? That’s a nice difference. Or more customer appreciation coupons. PLEASE eradicate that option, and send orders/payments to restaurants promptly.
northernlights007's Review of PostmatesReviewed on 9/20/18 11:21 PM
I just 40 minutes to have them cancel my order. Tried again, waited another 40 minutes for them to bring me the wrong order. On top of that, the second order came with an $11 delivery fee. Not a great experience. 1/10, try any other service
Asinine Limits's Review of PostmatesReviewed on 9/2/18 9:29 PM
They send false advertisements over email with promo codes that don't work. They don't care if they get your order wrong, even if it's a significant error. Lousy company.
Lopeznat3's Review of PostmatesReviewed on 9/2/18 8:45 PM
I ordered food last night that came completely COLD, not like warm but cold to the touch and inedible. Contacted postmates and didn’t receive a call back until 24hrs later which they informed me there is nothing they can do about it (I spent over $50 on food I couldn’t eat and had to buy something else that evening). This is completely unacceptable, I’m waiting for a supervisor to call me back. Absolutely do not recommend using their services, I would use grubhub or ubereats instead.
jennifer june bug's Review of PostmatesReviewed on 9/2/18 8:16 PM
I cannot tell you how pleased I am with this app. The drivers are so friendly and wonderful. The app is always posting deals and I have had zero complaints. I wanted to beat my head against the wall with all of my uber eats experiences. God awful!
lasagna463's Review of PostmatesReviewed on 9/2/18 8:10 AM
Often orders are cancelled AFTER DELIVERY TIME HAS PASSED. Yes they give you a full refund but it is inexcusable to have such poor customer service with such high service fees on the line.
jimrainpod's Review of PostmatesReviewed on 9/2/18 8:02 PM
Good idea- need to be able to get same stuff from closer vendors.
Bluswept's Review of PostmatesReviewed on 9/2/18 7:55 PM
I ordered Postmates, my order was accepted and the process began. As the delivery time approached, a MINUTE (60 seconds) before my order was supposed to be AT MY DOOR, the order was cancelled. Such bull crap. You made me wait a whole half hour just to be told “sorry, we can’t deliver your order”. You can keep your dang delivery credit charge, I’m deleting the app. Trashy service
PamelaSantizo's Review of PostmatesReviewed on 9/2/18 7:50 AM
Customer support is a joke. They will make any excuse to keep your money even when they’re the ones that screwed it up!
vfrtyhvc's Review of PostmatesReviewed on 9/2/18 7:28 AM
I found a bug in my food.
Melbel01's Review of PostmatesReviewed on 9/2/18 7:24 PM
The rate and review section has issues that render the app useless.
phil1983den's Review of PostmatesReviewed on 9/2/18 7:07 PM
It’s not easy to add notes/details to your order.
bicycult's Review of PostmatesReviewed on 9/2/18 6:34 PM
Previously the app allowed the user to opt-out of sharing their location. This made it a lot more inconvenient to use but seemingly if all that mattered was providing a delivery address, it didn’t ultimately matter. However the app just doesn’t start at all anymore if the user has refused to share their location and acts as if it’s some kind of data issue. Really shady privacy practice.
karkings93's Review of PostmatesReviewed on 9/2/18 6:24 PM
Love Postmates Wish we got promo codes sometimes though
Ender69's Review of PostmatesReviewed on 9/2/18 6:10 PM
The restaurant fees are not what I want to pay for. Those people already get paid hourly. I’m willing to pay a delivery fee to the driver. But not to the restaurant that doesn’t pay the driver.
questcequecest's Review of PostmatesReviewed on 9/2/18 5:43 PM
I’ve used Postmates ever since it became available in my area. At first it was okay - super pricy because of delivery fee AND service fee adding up to at least $10. Lately it’s been taking forever to get orders. Delivery times keep getting pushed back from the original estimate. Its not worth it to pay all the extra cash to get food that’s cold from sitting around for an hour, and to be missing items sometimes. UberEats has higher delivery charges but at least no service fee and I’ve never waited over an hour for food from them.
fryofde's Review of PostmatesReviewed on 9/2/18 5:27 PM
Delivery keep delay time.
Small Tooshy Only Now's Review of PostmatesReviewed on 9/2/18 3:57 PM
They hold way too much money and for way to long for a 9 dollar sandwich. They half almost 60 dollars for a 9 dollar sandwich Just stop.
Cultvult67's Review of PostmatesReviewed on 9/2/18 3:54 AM
Got a bunch of grocery’s in less than an hour for 10 dollar delivery!! Can’t beat it!!!! Thanks Postmates
martuck3's Review of PostmatesReviewed on 9/2/18 3:32 AM
Always there when I need them
StalkerMama's Review of PostmatesReviewed on 9/2/18 3:31 PM
After spending $30 on 1 subway sandwich I think I’m going back to UberEats or at least Grubhub. If I could give this app less than one star I would do it immediately.
Missniss21's Review of PostmatesReviewed on 9/2/18 3:25 AM
My family and I tried to order a simple order from Chili’s. We wanted 2 2 for $22 and placed the order for the first time. After about 5 minutes we received a message that one of our items were not available and to change them. So I went to change it but was only given the option to remove it. Alright? So after that I placed another order with the 2 entrees. Another 5 minutes and I get another message that a item is not available and to change it. The time they offered substitutes but only from the category that the original entree was ordered from which was super frustrating because we didn’t want anything from that so we decided to settle on something and update it. Well again 5 minutes later get ANOTHER text that they are out and to get something different. It is ridiculous that I had to place 2 separate orders for the same place in the first place but the rest of the BS that happened is inexcusable. I’m deleting
Purpletinkiwinki's Review of PostmatesReviewed on 9/2/18 3:17 PM
Been ordering around 6 times a week for a few months. Still get authorization holds of double the amount of the order, sometimes more. For example I had 2 relatively small orders one for $5 the other for $8; on my bank account there has been pending charges of $49 and $45 respectively. These pending charges have already been there for a few days. I have used the same payment method for 100+ orders recently. Furthermore, I have plenty of authorization charges that are $10 more than the amount. Terrible app and charges do not use.
LIZ APP's Review of PostmatesReviewed on 9/2/18 3:06 PM
I’m not sure what’s happening with postmates lately but I’ve been receiving ALL of my recent orders- WRONG!
$ladyred$😈😈's Review of PostmatesReviewed on 9/2/18 2:54 AM
Love love this app
Liliababu's Review of PostmatesReviewed on 9/2/18 2:33 PM
Good service. Lots of options for free delivery
Cristysquad's Review of PostmatesReviewed on 9/2/18 2:19 AM
Too much money
TheMajor1's Review of PostmatesReviewed on 9/2/18 2:11 AM
Post Mayes is super convenient, and I can’t get enough. My choice of food delivered is such a treat!
clapan123's Review of PostmatesReviewed on 9/2/18 1:45 AM
This is the third order that we ordered and did t get completed order So frustrating Especially when Postmates does nothing about it to remedy the problem
TastyTastyTastyTasty's Review of PostmatesReviewed on 9/2/18 1:39 AM
Im grateful for the excellent service provided by Postmates
craig jason's Review of PostmatesReviewed on 9/2/18 12:46 AM
I order a lot with you guys. Every other order is missing something. There has been a few times I didn’t even get my food. I’m in the hospitality business and own and operate over 10 venues in Las Vegas and San Diego. If my systems for my venues were consistently making errors I’d want to know.
None00000001's Review of PostmatesReviewed on 9/2/18 11:51 AM
Used postmates for the first time and will never do so again. First off, I signed up with a friends code so I should have gotten $100 of delivery credit. I didn’t - I had to pay with my card instead. Then despite the original price estimate they gave me, I ended up paying 2x that amount when they charged my card. We ordered from a fast food restaurant and the prices they quoted us for the food would be about $16 dollars. Then we paid $26 dollars for just the items plus tax. There’s no way the tax was 60% of the items. Then there was a service fee - which also wasn’t included in their order total when you check out. So I paid $31 on what should’ve been $16 dollars worth of food. Never using this app again - deleted it before 24 hours. What a scam - you should never be given an order total and then charged double that amount because of “tax” and a service fee. At least let your customers know you’re going to charge them a service fee - feeling completely scammed. Bye forever postmates
Demondespair's Review of PostmatesReviewed on 9/2/18 11:18 PM
I have ordered 3 times the first time everything was good and came well the second time they made a mistake didn’t bring the food and then proceeded to not deliver anyway the third time they canceled the order after waiting for an hour this app has to many mistakes
BigSoup364's Review of PostmatesReviewed on 9/2/18 11:04 PM
Great app, love the concept. Love the option to put a custom order in, to a place that may not be available but you have a taste for. Think that’s a great idea. Only thing I don’t like about the app is the holding of certain funds, when the amount is a little more than what u are actually using, then it says whatever was held should be returned in 24hrs. That I do not like, only flaw to the app in my opinion, not really needed.
RastaMik's Review of PostmatesReviewed on 9/2/18 10:08 AM
If you’re in the shower, bathroom, or not near your phone when they try to deliver, forget it, you’re screwed. Won’t even leave the food at the doorstep. Got charged for food I never got. Horrible service.
squadbuddy954's Review of PostmatesReviewed on 9/2/18 10:07 PM
Amazing Food service! Delivery is good and they bring extra everything as requested
LTKT57's Review of PostmatesReviewed on 9/19/18 9:54 AM
Didn’t receive my full order and requested a refund. Have yet to receive the entire refund to this day, which was 2 months ago! Sent multiple emails which got no response, so I’ve deleted the app. Save your money and use uber eats instead.
GailMariie's Review of PostmatesReviewed on 9/19/18 9:40 AM
Use code: MMMU6 for $100 credit after your first purchase
StatMast's Review of PostmatesReviewed on 9/19/18 9:06 PM
Worst customer service ever even door dash and uber eats offers better customer service. They’re hard to reach and when they mess up your order they try to low ball you with half your money back.
garfargle's Review of PostmatesReviewed on 9/19/18 8:55 PM
this app doo doo it doodnt got a waffle house an i’m a really mad about it so i gabe’s it one stars i’m sorry about that it actually gust need a update nevermind they don’t go the waffle house so it goin back to a one star review this a a dum app and i don’t like it no more
Rawwwrr155's Review of PostmatesReviewed on 9/19/18 8:08 PM
I should have listened to all the bad reviews talking about random charges and weird extra fees they actually don’t even mention. How crazy! I thought; why would a delivery service just tack on money? So I tried it out anyways. I placed an order that was 20$ AFTER my delivery fee and tax..only to be told an amount of 30$ was going to be charged. Oh but don’t worry, the app assured me, after a WEEK I should get my extra 10$ back?? No thank you, I’ll stick with a trustworthy food delivery app that doesn’t steal random amounts of money each time you order, promising it will eventually give it back. Who knows when, or if, I’ll actually get my money back. Save the time I wasted on this app and stick to uber eats.
fonziefvr's Review of PostmatesReviewed on 9/19/18 6:29 AM
10/10 highly recommend, enjoying a burrito right now! Magically make food appear with this button added to your phone! Yay!
gbsalesrep's Review of PostmatesReviewed on 9/19/18 6:06 AM
Let’s play cards
Elijah.Dolly's Review of PostmatesReviewed on 9/19/18 5:34 AM
I’ve tried being patient with Postmates. But every other time I use them, there’s a problem. The worst part is their support service. Their response to my reporting these issues is to apologize, but then make excuses why it’s not their fault. Start taking ownership of the flaws, and then maybe you’ll stop getting so many negative reviews.
hwood gal's Review of PostmatesReviewed on 9/19/18 4:40 AM
Regardless of the situation I find myself in, postmates has saved the day multiple times! Restaurants that won’t deliver- no problem! Cleaning goods when I am in the middle of a task? Done! Party happening and we need more booze and smokes? Done and done. This service is essential and a gift to anyone who finds it.
ADS Customer in TN's Review of PostmatesReviewed on 9/19/18 4:20 AM
How is Postmates getting away with everything? Someone needs to shut them down. If I could give negative stars, I would. I’ve had it - after giving multiple chances. Customer service won’t respond to resolve tonight’s disastrous order. According to the app, the issue has been resolved – even though I’m throwing away 95% of my meal – money right out the window. I’m appalled. Watch out for credit card fraud! Keep in mind that any of the positive reviews you see here are likely paid. In this day and age, I can’t believe any company can thrive with such pitiful service.
Rentaro Satomi-Kun's Review of PostmatesReviewed on 9/19/18 3:44 PM
They force you to tip after ordering. There’s a whole page for it but you can’t close it so you can order again. So stupid.
bad Buffalos's Review of PostmatesReviewed on 9/19/18 3:10 PM
I’ve regularly ordered from the same place and the post mates app never gets my order right. The size on the order is always wrong.
Annoyedjjp1980's Review of PostmatesReviewed on 9/19/18 3:07 PM
They won’t even refund you if something you order tastes bad or is spoiled. Horrible customer service, won’t use again. Plus their fees are high. They also double charge for taxes at restaurants and I’ve pointed it out to them 3 different times. It has to be illegal for them to double charge tax yet nobody seems to notice.
ChellyRoseM's Review of PostmatesReviewed on 9/19/18 2:21 PM
If I could review any lower, I would. Try your luck with Ubereats. They take care of their customers vastly better than this crap show does.
Marchelle M's Review of PostmatesReviewed on 9/19/18 2:11 PM
Postmates comes in so handy for times when there is no time but you gotta feed your family. Thank you!!
xaxx.'s Review of PostmatesReviewed on 9/19/18 2:04 AM
•It’s almost impossible to contact customer service. They have made it so that it is incredibly difficult to talk to someone about problems with orders (probably to save money by firing customer service reps). •And now the app isn’t showing places in the search that we’ve ordered from tons of times. You guys are losing business. •The app doesn’t let you pick a specific location; you must choose the location nearest to the delivery address. •And at some restaurants, they made it so you can’t even type custom orders or order things that postmates didn’t add to the menu. The company is going downhill overall...
Joe09876522's Review of PostmatesReviewed on 9/19/18 1:33 PM
Each order I have had is incorrect. If I order and it’s right, it’s rare. So rare that it actually has never happened for me. I continued to use it in hopes it would be fixed but after several shots I am done. So unreliable.
Gino Palilla's Review of PostmatesReviewed on 9/19/18 1:03 AM
If it’s a late night and we haven’t ate anything for dinner we can just order something quick
abh3thompson's Review of PostmatesReviewed on 9/19/18 12:58 AM
No way to remove are get real help for missing items.
Tanabear57's Review of PostmatesReviewed on 9/19/18 12:58 AM
Downloaded app with promo code fb658. Which say it'll give you 100$ credit for 7 days. Seemed to good to be true it's just on the delivery fee. Which is crap if they can explain its just for the delivery fee when you refer friends they should explain the when they advertise it for the new members. They're snakes anything for a download I was gonna use this app but not anymore.
RyanJ86's Review of PostmatesReviewed on 9/19/18 12:54 AM
Had biscuits stolen from one order, then had wrong order placed the next day, resulting in me overpaying by 30 dollars for food I didn’t recieve. Postmates solution is a 5 dollar credit.
brperea's Review of PostmatesReviewed on 9/19/18 11:58 PM
So I saw an ad on my Facebook about this app and I decided to try to order something off of it and have it delivered. I ordered at like 5:20 pm and they said it would be ready by 5:57 pm. It was 6:20 pm before they sent me a message saying my order couldn’t be delivered and that it was canceled? AND they charged me $28 on my card for a $14 meal. Never using this thing again.
vergine50's Review of PostmatesReviewed on 9/19/18 11:49 PM
Difficult to see the total after the tip is added. Why would you list prices then charge more after the order is picked up? Seems a little bait and switch to me.
endo2k6's Review of PostmatesReviewed on 9/19/18 11:16 PM
I constantly receive promo codes through the app but can never retrieve them after receiving them therefore all your promo codes are complete BS. Also when I originally signed up with you all are used the Philip DiFranco code which is supposed to give me $100 in delivery fees which you took away off my account after using one delivery. Your app is complete BS I will use Uber eats!! Fix your promo!!!!!!!
SummerBandicoot's Review of PostmatesReviewed on 9/18/18 9:57 PM
Great app, but the promo codes for free delivery and whatnot are sometimes glitchy and don’t actually work
I'm so major!'s Review of PostmatesReviewed on 9/18/18 7:13 AM
Update: Through Apple, someone emailed that they wanted to assist me with this and to reply to the email by pressing a link to try and work with someone on the issue. I did but it didn’t work so the issue was never resolved. Now, I’m not likely to use them for work so much either. Usually our delivery people are very good but 2 x in a row we had bigger issues that consume a lot of time. Last Friday I ordered a 1 and 1/2 chickens plus large sides for office lunch and we got 1/2 a chicken and 3 small sides. Linda funny for 5 people. So, 2 ate and the rest went out for lunch. Postmates kindly refunded the portion of the order that was incorrect (we did get the right salad). That was nice and I gave s good review to the support review follow email. But today, I ordered breakfast, as I often do from my old iPhone Postmates app that has my personal email but s company credit card and selected the company address. We got texts like crazy and then a notice it was delivered but the four of us never got anything. No phone call. No one buzzed the Ring system that’s hooked up to our phones. The gate was unlocked because employees were already there. I tried to get help immediately but they refused to refund the order we never got. They said it was our fault. They delivered it at 11am. I’m like 11am? Check the order. It was supposed to arrive at 9:20am and you texted me t had arrived st 8:54am? Anyhow. We never got the food. They refused to refund us the money. We used the service a lot but it’s just getting to time consuming. We’ll have to try another service and see how it goes. Original Review: I canceled my personal account because I paid for the annual free delivery subscription for orders of $20 +, but postmates never gave me the free delivery with postmates partners. If I had $22 in my cart, the system said I was short for free delivery! I wasn’t but no matter what I tried, the didn’t give me the free delivery I paid for. Truly fraudulent behavior. I tried to contact postmates about them taking my money for the annual subscription and not giving me the free delivery but they didn’t respond. I order for our company via postmates because the company is willing to roll with it.
dj555('s Review of PostmatesReviewed on 9/18/18 7:10 PM
Add more cities
emmanuelgutierrez93's Review of PostmatesReviewed on 9/18/18 7:03 PM
It seems like every time I order from this app, I get charge $30+ extra from my normal order price. They say it’s temporary but I don’t see why they need to do this. This is really annoying and I probably won’t be buying from them anymore.
ItsWhiteJolly's Review of PostmatesReviewed on 9/18/18 7:02 AM
I went on vacation to Chicago to spend the weekend with my girlfriend and watch a comedy show. Everything was awesome and when I saw that post mates was available in the area things got even better. After a little bit of drinking I decided I couldn’t drive and wanted some food because my fridge was empty. Post mates was the real hero that day. Please make available everywhere!
ArmandoLazaro's Review of PostmatesReviewed on 9/18/18 6:26 PM
Hello, I live in Miami Beach, Fl with locations to eat all around. This app has a decent amount of locations near by, but that isn’t completely the apps fault. What is, they more than half the time get the order incorrect and still charge you. A lot of times I don’t receive the item and they still charge you. Plus always charge a fee. I even got the premium version and you still pay a fee. Plus, mostly everyone who works there looks like a criminal waiting to plot your home because legit looks like they hire anyone. Don’t use this app if you don’t want to burn your money away and get aggravated when you wait an hour for your food not to be hair and get robbed basically.
SterlingD22's Review of PostmatesReviewed on 9/18/18 4:13 AM
So I ordered my food around 9:30 and it was suppose to arrive 10:14pm. Well 10:14 pm had rolled around and the post mate was nowhere in sight. I ended up ordering another order of the same dish and picked it up myself. I had gotten to the restaurant at 10:22 I decided to stay there to see how long it would take for the driver to even get my first order. The driver finally showed up to pick the food around 10:45 and it wasn’t delivered until 11pm The whole experience was poor, even the restaurant staff said it was terrible service. P.S. The food was cold by the time it was delivered.
ram7894's Review of PostmatesReviewed on 9/18/18 3:53 AM
I ordered a 4 burger combo and selected chicken for all 4 of them. On the top of that mentioned in the special instrunctions that ALL 4 should be CHICKEN and the 4 burgers came in as beef. The driver had one burger on his car floor with wrapping opened, when he arrived. This opened my eyes. Who is to be blamed here? The driver? The burger king waiter who took the order? Or myself for believing in postmastes. And this is the second time. I called back the Driver to see if he can send back my order and he just put my number on blocked list. I cant eat beef burger. I waited 40 minutes and hungry. This is happening the second time for the record. This whole concept itself doesnt work because, who should be held accountable? Postmates replies me after a couple of days through email but Im hungry now. Never coming back to this app. Dear admin, please dont mind replying me as Im pretty sure Im never using Postmates again.
jayp12qw's Review of PostmatesReviewed on 9/18/18 3:41 AM
Postmates has been a lifesaver as an entrepreneur where sometimes I may not get a meal in one day and don’t have time to go out but having post mates and having food delivered right to my door is the most convenient thing ever! Love you guys at post mates
Ayeyoarik's Review of PostmatesReviewed on 9/18/18 3:20 AM
Of course I redownloaded the app to see if it’s available and of course no postmates available EVER! Dude you have been out now for a while how is that possible? This is why ppl go to other delivery apps.
Tjoykashmir's Review of PostmatesReviewed on 9/18/18 2:49 PM
I always have trouble with Postmates but they are super convenient and I get desperate sometimes. This is the last time I ever use them... I ordered 3 things from Safeway. I asked for a bottle of laundry detergent that is usually $12.99 at the store. On the receipt I was charged $16.99 for the Ultra concentrated detergent but was still given the regular $12.99 version. I also got diapers for $12.99 and dryer sheets for $4.99. My total came to $38 with tax. My account was pending for $72. It’s not pending anymore and my total was $52. This makes no sense. I need to be reimbursed, but I can’t seem to find a number to call.
Chickytail's Review of PostmatesReviewed on 9/18/18 1:44 AM
Postmates does not inform you that they will take a temporary authorization fee from your credit card. It takes 3 days for it to be credited back to your card. Ridiculous!!!!
qwertyasdfg1's Review of PostmatesReviewed on 9/18/18 11:21 PM
Free delivery restaurants such as Aloha Poke, still charged me a delivery fee. This isnt the first time this has happened. False advertising. And the fees are getting out of control.
asc5686's Review of PostmatesReviewed on 9/18/18 11:02 PM
Is unusable. No need to change it, so another pointless update.
stephxnie12345678's Review of PostmatesReviewed on 9/17/18 9:45 PM
My orders are never right, super frustrating. It’s not the delivery persons fault, they’re always nice. I’m just over being overcharged and not getting what I ordered.
NiNi🤑's Review of PostmatesReviewed on 9/17/18 8:40 PM
postmates STOLE 95$ from my bank account
Poguester's Review of PostmatesReviewed on 9/17/18 8:17 PM
This one of the most efficient sites for ordering food and the delivery is always prompt and the app is easy to maneuver through.
Tanna marie's Review of PostmatesReviewed on 9/17/18 7:44 AM
Charged me for a year subscription I never signed up for, and customer service isn’t responding or doing anything about it! I want my money back!!
Catchatneko's Review of PostmatesReviewed on 9/17/18 7:13 PM
Not only have I personally had problems getting accurate and timely delivery. But I have also had friends who have had problems with this delivery service. Also, I signed up to be a courier with the service and their tech-support is completely lacking, they penalize you if the business is closed either temporarily or permanently, if a business is closed permanently they don’t have that in their system, and the support email address that they give courier support at post mates.com is not a valid email address the delivery system responds with an unable to deliver notice. Overall just don’t go with them, go with someone else more reliable.
Ron11245's Review of PostmatesReviewed on 9/17/18 6:48 PM
I like working for Postmates and I would like to continue being in their service but there is a technical difficulty that I encounter incredibly frequently. 9/10 times that I open the notification on my phone that displays "You have a new delivery available" (I've swiped in EVERY direction at this point) it opens the app but then I don't have any deliveries displayed. You would think that every time, I could just leave the app open but that's not the case, I don't like leaving my phone on for a straight 20 minutes staring at it constantly when the convenience should be being able to put it down. Every time I turn off my phone's screen, I get a notification, and when I get to the app, nothing. After about 30 minutes to an hour of this, it can get pretty infuriating. I feel like a whole bunch of deliveries are just passing me by and I'm wasting my time staring at my phone when I could be productive. Please find some way to resolve this issue, I really do like the ease of working for this company
2686L's Review of PostmatesReviewed on 9/17/18 5:47 PM
This is the second time I order through Postmates. I overspend ordering food from here, so I won’t be using this app anymore. It’s probably better suited for catering.
Stay Puft Marshmallow Man's Review of PostmatesReviewed on 9/17/18 5:12 AM
Sometimes the deliveries fail. Their support is not very good either. One time a driver bailed on my delivery after 5 minutes...
milighosh's Review of PostmatesReviewed on 9/17/18 4:32 AM
It started off great but recently their drivers will steal your orders & never show up and you’ll get charged with no way to reach a customer service. I recently ordered a delivery but the app showed it as a pick up, the driver picked up the order from the restaurant & I confirmed with the restaurant but they never delivered, I never got a notification or a drivers contact. Postmates doesn’t have any access to CS so you cant resolve the matter right then. You could be starving and waiting on your dinner, while the driver enjoys the dinner you paid for. And the best part is, you have no way to dispute this at that very moment, neither is it easy to find their email / contact .. you have to go through all their help topics to find this.
mark boy 7's Review of PostmatesReviewed on 9/17/18 3:19 AM
No 1 800 number, the customer service rep is through email and didn’t give a care about my late and cold delivery. Has happened too many times with Postmates bye.... Will tell anybody I know not to use you 👋🏻👋🏻👋🏻👋🏻
Lmlincc's Review of PostmatesReviewed on 9/17/18 3:06 PM
My daughter, an 18 college freshmen sign up for free trial. Used one time then was charge$95.88 for a whole year subscription. The service was poor and there is no way to speak to anyone, you can only reach them through email. DO NOT USE THIS APP!!
maya175$'s Review of PostmatesReviewed on 9/17/18 3:01 PM
The app hardly works for the drivers. I’ve had food an hour late multiple times. They without my knowledge authorized unlimited and took 95 out of my account. You can’t contact customer service they have no contact number. So your basically screwed out of your money for subpar service. Waste of space on your phone.
Bose-e's Review of PostmatesReviewed on 9/17/18 2:12 AM
We just had a terrible experience with the Postmates app. We ordered an hour and a half ago and are all very hungry (three kids asking every 10 minutes toward the end ‘where the food is’). After waiting an hour and a half we just got a notification the ‘there are no Postmates available to deliver your order’. I can’t believe it! It is so late now, 7:30pm, and we have to just now go out and get something for dinner when we’re trying to get the kids ready for school tomorrow, get homework done, etc. Please don’t give Postmates and more business, let’s vote with our wallets!
M.3.18's Review of PostmatesReviewed on 9/17/18 2:05 AM
Love the service, but wish the app/ online service had better filters, as well as, made sure that all the order features for all menus work correctly.
hahehahahsd's Review of PostmatesReviewed on 9/17/18 2:05 AM
Placed an order, and the estimated wait time kept increasing, eventually exceeding an hour and a half. Received my order and of course the restaurant ticket said the food was made at the time I placed the order... it was probably just sitting out waiting to be picked up by a Postmate. I would’ve rather gone and picked it up myself.
Marineguy85's Review of PostmatesReviewed on 9/17/18 1:43 AM
Stay away from this company, HORRIBLE services. First off good luck having your order go through on the app (that’s always their excuse when items are missing, “it seems the item did not go through” even though it clearly shows you were charged for the item) there’s no customer service number to call if you ever need help, there’s not even a chat option! You literally have to email your issue and wait for someone to return your email. Deliveries take forever to be delivered! Yesterday’s last straw was waiting over 2 hours for my delivery as my delivery driver stopped at a residential area with my food for over an hour (presumable to watch the fight that was on at the time) and conveniently left once the fight was almost done. When I complained about the matter I was given 5 dollars I credit in which I appreciated...until I saw it was credit for free delivery which didn’t make sense since I signed up for unlimited free delivery. This is the worst delivery service I have ever encountered, stay clear of this app and this company!
TGP713allday's Review of PostmatesReviewed on 9/17/18 1:16 AM
Postmates never has my full order!! Anytime I get deliveries something is always missing from what I ordered. They should make a mandatory for drivers to check orders.
KG6EAR's Review of PostmatesReviewed on 9/17/18 12:21 AM
At an average $4 per delivery each taking average half hour to reach food joint, wait for order, travel to customer and deliver, that is $8 per hour which is far less than the minimum wage here in California! Most people ordering do not tip because they don’t understand the company pays its drivers poverty wages and doesn’t reburee fuel or cell phone bills (nothing in fact). So I’m rating this app down to one star because the company does not explain the importance of tipping and does not urge customers to tip but drivers depend on tips they rarely get to make an even go of this service which is why I will discontinue working for Postmates. Their competitor pays a somewhat liveable wage in comparison.
RapStan's Review of PostmatesReviewed on 9/17/18 12:11 AM
Great app, would help if the different meal categories was easier to find. A way to sort choices by meal type would be helpful
Carmel Machiatto's Review of PostmatesReviewed on 9/17/18 12:07 AM
Postmates charged me twice in a row and both times it took an hour for it to cancel. The entire time the apps claims my order is being made then it days there were no Postmates to complete my order and cancelled. Thieves.
kelciium's Review of PostmatesReviewed on 9/17/18 11:22 PM
I'm a college student and postmates quickly became one of those "back to school essentials" for me. unfortunately i've seen a severe downgrade in the app performance that prevents me from using it as often as i'd like. this most recent update caused the home display and search feature in my app to be completely broken and dysfunctional. i tried deleting, redownloading, resetting my phone, logging out and back into my account, to no avail. i cant order food at all, and not knowing when the next software update will be just doesn't cut it. it seems like every update the app gets worse. sorry postmates, 1 star for your great service, but it's no use if your app is broken.
Bettyboop2980's Review of PostmatesReviewed on 9/17/18 10:52 PM
So when I was first introduced to this app by my coworkers I thought it was the best thing since sliced bread. Now not so much. I ordered one day and when I went back to tip the driver and rate the delivery it wouldn’t load. I thought it was the crappy office I was in but nope. Even outside it won’t load and simply gives me a message “we can’t fetch nearby places right now, check your connection “. Doesn’t matter if I’m on wi-fi or cellular. I tried to delete and reinstall and it still won’t work. So I have to find another app that will deliver to the office.
Hec1014's Review of PostmatesReviewed on 9/16/18 9:33 PM
Options are unbeatable.
anti postmates's Review of PostmatesReviewed on 9/16/18 9:05 AM
Post mates is the worst. They charge the most for a delivery fee and don’t even deliver. My last order I paid over $10.00 + in delivery fees because I was unable to drive myself and I called the restaurant twice because my order was over 2.5 hours of a wait when the estimated delivery was 30 min. Every 15 minutes it went up another 15 and i STILL haven’t received it. The worst part is I know I won’t get my money back or even my order. Amazon would get it over faster and that delivery is free
David674827's Review of PostmatesReviewed on 9/16/18 8:32 PM
Very dissatisfied with postmates and will never be ordering from again. I placed an order with Chick Fil-a about a week ago and they messed up my order and forgot my drinks. I contacted postmates and they reimbursed me $1.01 for the two missing drinks. Yup, only $1.01 for two missing drinks. So i emailed Postmates back about this and they apologized and provided me $3 with delivery credit and i thought okay maybe they aren’t so bad. Well I was wrong. I gave Postmates a second try and i ordered food from them again. The $3 credit fee that i supposedly got was never applied and never made it to my account. This is the last time i will be ordering from Postmates. Total rip off and a bunch of liars. I have tried contacting them but they’re no help at all, so Postmates, don’t even bother telling me to “contact” you guys. I have already tried!
<3 archuleta's Review of PostmatesReviewed on 9/16/18 8:23 PM
Every time I go to this app everything says “available later”. The last 3 times that restaurants have been accepting orders, I submit an order only for the app to message me an hour later saying the order was canceled. I don’t see the point of the app when my orders are always canceled or the restaurants are almost never accepting orders. Way too overpriced for how inconsistent the service is.
smallbizreview's Review of PostmatesReviewed on 9/16/18 8:08 PM
Deliveries used to be completed without issue when we first started using this app but more and more they are consistently 20-30 min late and that means cold food...
MsShari's Review of PostmatesReviewed on 9/16/18 7:23 PM
I’m so frustrated. They’ve cancelled my order yet again but still charged my card. You can’t get anyone on the phone to handle anything.
iphonegal12's Review of PostmatesReviewed on 9/16/18 7:14 PM
The hidden charges are ridiculous. They claim delivery is free, but it’s NOT. I was trying to switch from GrubHub, which I hate. But this app also holds extra monies on your card, which is outrageous. I will never use this app again, deleting immediately!
Patrick Flinn's Review of PostmatesReviewed on 9/16/18 7:00 AM
With developments in the food delivery app space, I will never use postmates again. Other apps have surpassed their delivery times and fees.
Sean Loyal Postmates Member's Review of PostmatesReviewed on 9/16/18 6:18 AM
After using GrubHub, Doordash, Uber Eats, I’m sold on Postmates! Not only are my delivery fees cheaper or FREE, Postmates is faster and goes above and beyond to deliver the order! I Love Postmates and will always choose them first!
abkain6's Review of PostmatesReviewed on 9/16/18 6:05 PM
It seems the delivery time estimates are severely off most of the time. Sometimes by margin of 2-2.5 times the estimate. I am not sure if the drivers are doubling up on orders and doing multiple deliveries on a pick up run but I usually use Door Dash or Grub Hub now
GCasablanca's Review of PostmatesReviewed on 9/16/18 4:35 PM
If you can get over the extraordinarily high delivery fees the app is pretty convenient. The only real issue arises when you need to contact support. Their team never resolves any issues in a satisfactory manner. I recently watched my delivery person drop my meal on the ground as he was exiting his car, my poor burrito splattered all over the concrete. Rice and beans everywhere except in my face where they belong 😢. Postmates offered me only a partial refund and did not replace my food. This left me paying for food I never received. I ended up driving to pick up a replacement meal myself, on my own dime. This is only the most recent of several bizarre and inadequate customer service experiences I’ve had with this company. Just deleted my account.
Old customer989's Review of PostmatesReviewed on 9/16/18 4:28 AM
We’ve used postmates maybe 6 times in the past two years but never will again after our last experience. We were delivered the wrong order from Revel in Seattle and after talking with customer service, sending photos and talking to the restaurant they STILL charged us because they had to pay the restaurant. Terrible experience and terrible customer service. Hopefully fraud charges on our credit card will get this reversed
AGiz81's Review of PostmatesReviewed on 9/16/18 3:35 PM
I signed up for ultimate and have order 4 times thus far. 3 of them have been late and 2 of those have been very late...as in I should’ve ordered lunch around breakfast time, if I really wanted to eat it for lunch. Their customer service offers little to no resolution. Thankfully it’s easy to cancel and there’s other higher rated competitors.
-kraiz-'s Review of PostmatesReviewed on 9/16/18 3:29 AM
Cart fees, Services fees, all sorts of fees. Been waiting for my goddamn pizza for 2.5 hours too. Was about to cancel but they still charge the full amount except for the delivery fee. Last time I order here. Today was my first time ordering.
Ryan O'Rourke's Review of PostmatesReviewed on 9/16/18 2:43 AM
Not sure whats up but last 4 or so orders have been accepted and then cancel after like 60-90 minutes of waiting. Pretty frustrating.
nowistao's Review of PostmatesReviewed on 9/16/18 1:50 AM
The wrong person delivered the wrong thing to me and I’m being charged $15 cancellation fee?!! This app is a scam.
communication first!'s Review of PostmatesReviewed on 9/16/18 1:48 PM
Deliver is great, getting turned off for not following thru is awful! Your software makes it impossible to communicate to get answer as to why your service is not working. Communication whiteout knowing if anyone is listening is not working. Looking thru spam and junk mail just does not work for me. Please do something. Thanks for everything else!
00.?'s Review of PostmatesReviewed on 9/16/18 1:44 PM
You will not get charged your Estimated they charge extra after check out. I ordered my food they took my money and when my food was supposed to be delivered they sent a text instead saying sorry for the inconvenience. Still is not work I want my Money BACK!
anissa338's Review of PostmatesReviewed on 9/16/18 1:25 AM
postmates is great I’ve used it atleast six times now and always good.
Thn33's Review of PostmatesReviewed on 9/16/18 12:01 AM
It’s a Saturday evening at 5pm. I went to set up an order. Picked a restaurant, picked my meal, picked my sides and drink. Typed in all my payment information, address, delivery instructions. It took like 10 minutes to get the whole thing ready to go. Clicked order, and it popped up a message saying that I couldn’t order from that restaurant because they don’t have any couriers close enough to pick up the food. “Try again later.” We’re not hungry later, we’re hungry right now. Tried a second restaurant and it said the same thing. I’ll stick with Uber, what a waste of time.
woclark4's Review of PostmatesReviewed on 9/16/18 11:58 PM
Used this app to order Chipotle. Ordered at 7:00pm. Original delivery time was suppose to be 7:30pm. Currently it is 8:00pm and we still don’t have our food. Called Chipotle to figure out what was wrong, our food had been sitting there for 30 mins and no drivers had shown up which means the food would have been cold. Tried to call Postmates but per usual with these new age apps they only have a (useless) FAQ page and then an email complaint page (both of which would not have helped me get my food). Canceled my order but had to eat the $25.99 charge since Chipotle had already made my order. I asked for a refund but that is the least Postmates could do since it is now 8:00pm and my wife and I are still hungry. I will promptly be DELETING this app. Horrible experience!
Spangler45's Review of PostmatesReviewed on 9/16/18 11:36 PM
Postmates used to be one of my favorite places to order from but has became a TERRIBLE inconvenience every single time I use it. Extra charges that aren’t shown until later, drivers taking incorrect routes and bringing cold food, incorrect time estimates, and an order I placed was never delivered, and I never received a credit or an apology. This is a gross disappointment for an app that used to have high acclaim. Try a different food delivery service!!!
#imjusme's Review of PostmatesReviewed on 9/16/18 10:51 PM
They charge too much in fees I spent an extra $15 just for the delivery after service charges and delivery charges on top of a $30 order
Bdrumz92's Review of PostmatesReviewed on 9/16/18 10:21 PM
9 times out of 10 it’s hot and fast and you don’t have to leave! America!!🇺🇸
nmpron's Review of PostmatesReviewed on 9/15/18 9:34 AM
I ordered from a restaurant 0.5 miles away from my home but was charged an $11.98 delivery fee and a $2.63 service fee for a $13.14 order. And then they ignored my request for an explanation. Terrible. Ubereats is better.
DigitalEngel's Review of PostmatesReviewed on 9/15/18 8:30 PM
I wish tipping was added to the total bill. And not a separate charge. Otherwise, I enjoy using the app and the delicious food around me.
Fujipowpow's Review of PostmatesReviewed on 9/15/18 7:18 PM
You’ll spend more in gas than what you make and they never TIP
Mctrap's Review of PostmatesReviewed on 9/15/18 5:24 AM
They made me wait 45 minutes to tell me they had no Postmates available to get my food!! That is ridiculous! Horrible service!! And they said oh we are gonna credit you a delivery fee. Stick to favor.
omgkarma's Review of PostmatesReviewed on 9/15/18 5:03 AM
Easy and great tracking system and great service.
india321's Review of PostmatesReviewed on 9/15/18 4:44 AM
Delivery just a bit to high.
loves eady's Review of PostmatesReviewed on 9/15/18 4:29 PM
I love this service . It’s so easy and convenient. My boyfriend may never take me out again.
Mr tinder's Review of PostmatesReviewed on 9/15/18 4:01 AM
Last four orders canceled half hour after ordering
BrandTallDeb's Review of PostmatesReviewed on 9/15/18 3:54 PM
I've had too many orders state one delivery time, only to have the time creep up and up, and have had several of my orders delivered an hour past the original time and delivered cold. They will even instruct their drivers to deliver other orders first, even if your order is placed first and really late. I'm not sure they can win me back after my latest order. Yesteday I ordered lunch for my team at work, and it was a large order, but the high-volume restaurant had no trouble fulfilling it! I called and they had it ready at 12:40, but didn't have a driver there yet. It was ordered at 11:47am for a 12:38 quoted delivery. It was a big order, so we understood when the driver time moved to 12:50, but it arrived after 1:30pm and the driver told us she was told by Postmates to deliver orders placed after ours first. She felt powerless to do the right thing and horrible knowing our large order was going to since cold. They really put their poor drivers in a bad spot!
hwdjej's Review of PostmatesReviewed on 9/15/18 3:47 AM
There too many times when I want to search for something and it tells me that it’s not an option when I’ve ordered from it many times before.
Egyptian lavender's Review of PostmatesReviewed on 9/15/18 3:32 AM
I love the idea of Postmates but there are some issues. My orders are consistently wrong which isn’t Postmates fault but the whole point of this service is delivery. If I have to go pick up my new order because the first one was wrong, wth should I bother with Postmates at all? I lose money when things in my order are missing and I don’t have time to pick it up. Kind of a waste.
Neiceep1's Review of PostmatesReviewed on 9/15/18 3:25 AM
They never get my order right.
joshh9797's Review of PostmatesReviewed on 9/15/18 3:13 AM
This has been too many times that postmates flat out lies on their service. They have the delivery rates posted for all the restaurant before you click on them so you already know what you’re getting into. However as soon as you click on the restaurant bam the delivery fee changes. I’ve had plenty of restaurants that says free delivery fee and then I go and it’s 3.99$. Also every once in a while they have promotions that include free meals or discounted prices.... ALL LIES. I’ve tried to use all of these promotions only to have the price changed or the restaurant to flat out not have the item they say is free. They will say $4 off your order only to increase the delivery fee from free to $4 to match your discount. Please just use any other app like Grubhub or ubereats or DoorDash and don’t deal with these lying scumbags
Nik-Rok's Review of PostmatesReviewed on 9/15/18 3:11 AM
I placed an order tonight and received a message from the merchant that they were out of all the 4 items I ordered!!! So the merchant asked me what should they do? I said cancel the order, because those were the specific items I needed. The merchant stated that I have to cancel it. Within a couple of minutes Postmates send me a message that I will be charged a cancellation fee. I went through the app and online. There is no number to speak to anyone. I tried to email all it does is bring you back to the same help menu. I finally found a number, called it. The recording said to contact them through the app!!!!! This a very deceiving practice. I am so disappointed, angry, and frustrated. As soon as my account is charged I will be keeping record of this transaction today. I will also be cancelling my account. There are other food deliver services out there with a contact number and email that takes care of an issue right away. Where the customer doesn’t feel like they committed a crime. I ignored all the reviews. BIG MISTAKE!!!!!
andybambi's Review of PostmatesReviewed on 9/15/18 3:00 AM
I agree with others that this app used to be awesome, but the customer service has just gone down to hell. Order was delayed 2 hours under suspicious circumstances, emailed, and never got a response. They don’t give you a number to call, so you feel helpless. You’ll be much better off using Doordash or Eat24. Trust me!!
Orrez's Review of PostmatesReviewed on 9/15/18 2:34 AM
Great app, been getting food delivered for free for over a year.
Theasiandudeguy's Review of PostmatesReviewed on 9/15/18 2:25 AM
You guys need to do something about there being no Postmates in the area. The app list my address being available to be delivered to, but there is never anyone available to accept my orders
ar raf's Review of PostmatesReviewed on 9/15/18 2:22 AM
If something goes wrong there’s no help center to call or someone to contact so you’re stuck with an order that isn’t being delivered and there’s no one you can contact about it
Abril O.'s Review of PostmatesReviewed on 9/15/18 12:28 AM
Don’t get this app!!!! I was supposed to get my order and it never came!
Billy6895's Review of PostmatesReviewed on 9/15/18 12:24 AM
When this app first got going I was super excited to put it to good use. Unfortunately, there are NEVER any Postmates around to take my order. The last two times I’ve placed one, it got cancelled. Not only is it annoying that it gets cancelled, it takes Postmates 20-30 minutes at least before they give up on it. This means you don’t know for that long that your food is never going to come. It’s not even like I live out in the suburbs or something. I live in downtown Cleveland. You’d think this would be the hot spot to get food delivered. But no. It’s almost never available and when it is, the order gets cancelled a half an hour later anyway. I wouldn’t waste your time trying.
Gaming Magazine Critic's Review of PostmatesReviewed on 9/15/18 12:07 AM
Postmates lied to me about the price of a happy meal. Happy meals, as you all may know, are approximately three USD. Postmates, however, attempted to fool me into thinking it was five USD. I looked on Uber Eats, which delivers McDonalds for free, by the way, and the price of a Happy Meal was the correct price, as previously mentioned. This leads me to believe that Uber Eats is superior. I am appalled that Postmates had the AUDACITY to attempt to pull wool over all of our eyes. Postmates users, do yourself a favor and download Uber Eats. However, if you wish to continue using Postmates, be sure to check and make sure they aren’t trying to con you out of your money by lying about the price.
Rgiel87's Review of PostmatesReviewed on 9/15/18 11:50 AM
It’s a great app amazing service but outrageously expensive!!
Samazing2012's Review of PostmatesReviewed on 9/15/18 11:42 PM
Postmates is quick to fix any errors. There should be a restaurant rank for people though- so you remember where you order from and if you liked it!
Njdhshs's Review of PostmatesReviewed on 9/15/18 11:33 PM
Lots of fees that aren’t clear.
2ndo2222's Review of PostmatesReviewed on 9/15/18 10:20 PM
Fjoihgg117's Review of PostmatesReviewed on 9/15/18 10:09 PM
Is horrible that I need to delete this app once and for all. Sad.
foodreviewx's Review of PostmatesReviewed on 9/15/18 10:03 PM
This app is great for delivery. But over priced and the food always comes cold.
Jennielly's Review of PostmatesReviewed on 9/14/18 9:36 PM
Wish they didn’t have the small cart fee...otherwise I would buy more often!
Anthonyissofresh's Review of PostmatesReviewed on 9/14/18 7:57 PM
I have used so many delivery apps and this is definitely the worst I’ve used. There are too many errors and mistakes that can happen. They have the most expensive delivery and service charges (they charge both) I have seen and yet there’s always a problem with my orders. Firstly, you will get a pending charge for every order. Even if no one picks up your order and it’s canceled you will still have a pending charge. So you could have multiple pending charges if you want to continue to make that order until you finally get it. Secondly, there are no measures in place to deal with an issue of the location not having the item you ordered. I ordered from Taco Bell and they had none of the items I ordered, so I had to sit on the phone with the delivery person trying to figure out what to replace the items with that are equal in price because otherwise I would still be charged. Thirdly, there are no security measures in place to deal with missing items in your order. I ordered a meal and my dessert was missing. I had to email support to receive a refund and they only gave me a refund for half the amount as a “good gesture”. How is it a good gesture? It’s the money I used for an item I didn’t receive. I should get a full refund. Imagine if it were large items missing that were more expensive. Lastly, their customer service is extremely difficult to deal with. I understand most apps have email support but when you’re dealing with food I personally feel like customers need a better way to ask for support. I reached out once cause I was missing items and I was over charged and it took an hour to get a response and the entire conversation took a few hours. They didn’t understand my problem so I had to break it down thoroughly with screenshots and charts of how I was overcharged because they weren't understanding. Also, They close tickets before you respond so you’re asked to review the support experience before you get a chance to read what they even wrote. I don’t trust their business practices so I went ahead and deleted the app. I suggest you find a better app to use for your delivery needs.
Chyna1121's Review of PostmatesReviewed on 9/14/18 7:42 PM
Post Mates you are giving me life! Your selection of restaurants is vast and the drivers are always timely and friendly. My food arrives orderly and warm. Don’t mind paying a nominal fee to not have to leave my home. Greatest concept ever! Thank you!
Kittylub's Review of PostmatesReviewed on 9/14/18 7:42 AM
This app rips u off! Charging too much! I only got it Bc I can get almost anything on here. The sad truth. Not worth getting tho. Might delete
F4t4LisS's Review of PostmatesReviewed on 9/14/18 7:18 PM
If you are privileged enough to not care about the delivery fee and service fee on top of the price of eating out, then it is a terrific app! Ordering is easy! Sadly not all restaurants have very explanatory descriptions of their meal options but if you go with your usual it’s a great way to get a lazy dinner to your door in an hour or less (for the most part)!
fjavier2874's Review of PostmatesReviewed on 9/14/18 6:35 AM
Needs a better delivery time
slap77shot's Review of PostmatesReviewed on 9/14/18 5:36 PM
For an app that charges nearly double seamless or ubereats for delivery and service fees, the quality is severely lacking. My order was over an hour late. Once received I was missing an entire meal. Not just a drink or a side, an entire meal. Very disappointing, would not use again
TCjack104's Review of PostmatesReviewed on 9/14/18 4:39 AM
Worst app ever they are a rip off
MayyaSoleil's Review of PostmatesReviewed on 9/14/18 4:37 PM
Ridiculous delivery and tax fees. An item for $4.99 ends up being $18. How?
Ubitchesalwaystakemynamewtf's Review of PostmatesReviewed on 9/14/18 4:30 PM
I’m a driver so my review is specifically for the fleet app. I love the convenience & bonuses that come along with the app my only issue is the fact they only pay weekly where with Uber Eats I can cash out daily which is better since you’re driving all your gas out to make deliveries other than that great app for ppl needing extra income
Boolyft's Review of PostmatesReviewed on 9/14/18 3:31 AM
This app is such a scam. You can pay $8 a month to not pay a delivery charge. Do yourself a favor and order from the restaurant directly.
bryson2325's Review of PostmatesReviewed on 9/14/18 3:14 PM
Forced to change my order because the driver thought I meant regular wings when it was boneless wing night at BWW. Had no way of contacting my driver to solve the problem. Was brought an order I didn't want. When I contacted customer service, they tried to tell me the that I had to change my order because BWW's was out of boneless wings. I was charged more than my original order. Customer service did nothing but say sorry and that they hope I order more from them.
ajayi r's Review of PostmatesReviewed on 9/14/18 3:08 PM
This app took $75 out my account for a $20 order and then I found it difficult to get in contact with customer service. Once I did contact customer service they basically told me that there is nothing they can do. I didn’t get my money back for two weeks.
Gamergane's Review of PostmatesReviewed on 9/14/18 3:01 AM
This app is a waste of time and storage. I have tried using it several times and only one time was I able to order something. When I did get to order something it took way longer then it would have for me to go get it myself which the entire point of this app is for things to be brought to you. Every time I get on this app nothing is available the app will say every single place is closed when they aren’t. Places that are 24/7 it will say are closed no matter if I search something or if I just scroll through the app attempting to find 1 place open 1 place I can order something from anything, I can’t because this app is garbage and a waste of time. This app would earn 1 star if I were able to open the app and place an order for once anyone wanting a food deliver app don’t waste your time with this one
Esoteric85's Review of PostmatesReviewed on 9/14/18 2:37 AM
When you order be aware there is a processing fee not very visible. Essentially hidden in the same line as tax. It’s an added $2.99. On top of that there is a delivery fee $5.99. On top of that my order came later than originally projected and cost more because the amount was originally “estimated” apparently. I did have a code to get free delivery which didn’t include that processing fee. When you order they put a hold on your account for the food +tax, the processing fee, and the delivery fee. Which I mean it’s whatever but if someone is struggling I wanted to give a heads up. I’ve been there before and that extra $6 could mess up your account if you’re thinking it’s not going to be applied. Just sayin postmates gave me postregrets because they’re postshady.
MR HIGHLY's Review of PostmatesReviewed on 9/14/18 2:10 PM
I do not like the fees and taxes Charges they are way too high unnecessary not right at all when I have to pay eight dollars for fees and taxes that is ridiculous just taking advantage of people
Mahoney foodies's Review of PostmatesReviewed on 9/14/18 1:48 AM
We love this app! It has be the best way to send meals to family and to just have your favorite food delivered after a long day! Thank goodness for this app!!
longliveZO's Review of PostmatesReviewed on 9/14/18 1:31 AM
The final fee is always more than the suggested cost. And eff that small cart fee! Switching to Uber eats only. That comes faster anyways.
stownnn's Review of PostmatesReviewed on 9/14/18 1:22 AM
Honestly I’m breaking even. Im not even making money.
LVEMTB's Review of PostmatesReviewed on 9/14/18 1:19 AM
I had to cancel my card because of this app. It’s fraudulent, download at your own risk.
MVVM121824's Review of PostmatesReviewed on 9/14/18 12:41 AM
I would have given this app 5 stars if it wasn’t for the high delivery and tax fees. I once spent more than the actual cost of my food on fees alone. Ridiculous.
FL-EQBD's Review of PostmatesReviewed on 9/14/18 12:08 AM
If you sign up for Postmates fleet my referral code is FL-EQBD
Esoteric85's Review of PostmatesReviewed on 9/14/18 11:54 PM
Fees and charges -Food( doesn’t tell you this until after you agreed to an amount but apparently prices are just estimates and can change without your approval) -Hidden service fee ($2.99) that you don’t see itemized until after order is placed. It’s originally lumped in with taxes. -Delivery fee ($5.99) that is held on your bank account whether you apply a promo code for free delivery or not Even if the estimated time of arrival continues to change to a later time making your food late, you can’t cancel and get a full refund. After my late, more expensive than advertised, hidden fee food arrived I looked at some of these reviews and I guess I should be grateful I got my food at all... Just sayin postmates gave me postregrets because they’re postshady.
moe1992209's Review of PostmatesReviewed on 9/14/18 11:50 PM
Not at all organized. The costs were not accurate because they are not partnered with the restaurants. So your bill in never what it says it is. The items i ordered, for me, were frequently missing. Customer service did little to nothing each time to help with the errors or even make it right.
problems----'s Review of PostmatesReviewed on 9/14/18 11:49 PM
It seems I always have problems, either they forget a meal, they just cancel an order, or you watch the driver go somewhere else for 45 min and then get your cold food! I understand problems happen, I guess just to often for me.
22?/'s Review of PostmatesReviewed on 9/14/18 10:25 PM
Not nearly enough drivers in Atlanta!! They push your order back over and over again with no customer service to call. Literally get you by the balls
Ed's i-tunes's Review of PostmatesReviewed on 9/14/18 10:20 PM
Nice selection of restaurants but too many extra charges. Bill can change significantly. Better off with Uber or Grub Hub.
Crazythingham's Review of PostmatesReviewed on 9/13/18 9:13 PM
If I could rate this app 0 stars I promise you I would. I didn’t believe me friend when they said their promotion are scams. I had to be the guy to test it out myself...smh I was supposed to get free delivery... obviously I didn’t. When I reached out to their customer service they said while it does seem like you should get free delivery, you didn’t get it and since you didn’t get it then I can give it to you know. Smh trash service. Please warn your friends and stay away from these guys.
Anthonyissofresh's Review of PostmatesReviewed on 9/13/18 5:07 AM
I have used so many delivery apps and this is definitely the worst I’ve used. There are too many errors and mistakes that can happen. Firstly, you will get a pending charge for every order. Even if no one picks up your order and it’s canceled you will still have a pending charge. So you could have multiple pending charges if you want to continue to make that order until you finally get it. Secondly, there are no measures in place to deal with an issue of the location not having the item you ordered. I ordered from Taco Bell and they had none of the items I ordered, so I had to sit on the phone with the delivery person trying to figure out what to replace the items with that are equal in price because otherwise I would still be charged. Thirdly, there are no security measures in place to deal with missing items in your order. I ordered a meal and my dessert was missing. I had to email support to receive a refund and they only gave me a refund for half the amount as a “good gesture”. How is it a good gesture? It’s the money I used for an item I didn’t receive. I should get a full refund. Imagine if it were large items missing that were more expensive. Lastly, their customer service is extremely difficult to deal with. I understand most apps have email support but when you’re dealing with food I personally feel like customers need a better way to ask for support. I reached out once cause I was missing items and I was over charged and it took an hour to get a response and the entire conversation took a few hours. They didn’t understand my problem so I had to break it down thoroughly with screenshots and charts of how I was overcharged because they weren't understanding. Also, They close tickets before you respond so you’re asked to review the support experience before you get a chance to read what they even wrote. I don’t trust their business practices so I went ahead and deleted the app. I suggest you find a better app to use for your delivery needs.
Sylviasuelynn's Review of PostmatesReviewed on 9/13/18 5:03 AM
I love the variety on the Postmate App! There was a glitch with the App on 8/16 that hasn’t been resolved thus a three-star score.
julia06478's Review of PostmatesReviewed on 9/13/18 4:47 AM
I ordered a fish and chips with postmates and the fish came so over cooked and discusting I couldn’t eat it and when I contacted postmates no one helped me and all I got to talk to was their automated messages. I’ve never been treated worse by a company
What customer service?'s Review of PostmatesReviewed on 9/13/18 4:39 PM
If you’re looking for a service app that just wants to take your money and blame others for the service they they hired them to provide, this is your app. Now they are trying to socially engineer me into using their app to be defrauded, again, instead of actually take care of the issue. Yikes...
Nicknaac's Review of PostmatesReviewed on 9/13/18 3:34 PM
Even when you don’t get all you order .
MissLov3's Review of PostmatesReviewed on 9/13/18 2:27 PM
I used this app faithfully but there were two instances I had a problem and it couldn’t be fixed. The 2nd was the last straw. Basically the Postmates system had an issue where it was delivering to the incorrect address and it was confirmed by the driver. I canceled the order since he was going to a location no where near me. After discussing with Postmates Support, they informed me that there was nothing they could do, insisted it was my fault for canceling and charged me $25 for the items that I didn’t receive and wouldn’t have received at all. I work hard for my money, so thank you Postmates for snatching it away from me.
@ me next time's Review of PostmatesReviewed on 9/13/18 2:11 PM
I think this is a good app , but the fact that we are forced to tip shouldn’t even be up . If we wanna tip that should be our own decision . & I feel as if Postmates should have Zaxby’s up there for a fast food decision too ..
Mya_not_mia's Review of PostmatesReviewed on 9/13/18 1:04 PM
I placed an order for a pizza. The wrong order was delivered, and instead of refunding me, they gave me a $5 credit, but I was charged $30 for the wrong order
Jezz1688's Review of PostmatesReviewed on 9/13/18 11:12 PM
Just checked my phone and now it has the right adress on next time hoping on when I used the app the adress wont change On it. But so far it seem like it been fixed
Bryce1921's Review of PostmatesReviewed on 9/13/18 11:01 PM
Charges small cart fee which is bs over prices literally everything by charging say 10 extra dollars to something like 19 dollars and says they will refund unspent money but then they wont refund the money etc lots of problems but overall ok app if u want a really good app use door dash
catalinafoothills's Review of PostmatesReviewed on 9/12/18 4:05 PM
Good service, GPS always sends postmates to a different apartment complex.
Paueldiwbjziwhs's Review of PostmatesReviewed on 9/12/18 3:29 PM
This is way better then uber eats
minutesnake3166's Review of PostmatesReviewed on 9/12/18 2:32 AM
Helps out when u do t want to go out to get good food
dcstevo's Review of PostmatesReviewed on 9/12/18 2:03 AM
Lucky310$$$'s Review of PostmatesReviewed on 9/12/18 11:15 PM
Havnt had a problem with drivers or app,
qlowbi's Review of PostmatesReviewed on 9/12/18 10:00 PM
the app doesn’t work with wendy’s anymore & i wanted a frosty
Anthonyissofresh's Review of PostmatesReviewed on 9/11/18 7:21 PM
I did not have a good experience with this app
Kaylaaaaaaaaaaaa's Review of PostmatesReviewed on 9/11/18 7:16 PM
Purchased the year subscription and as long as you order 2+ a month it pays for itself! Very happy
Crankxyo's Review of PostmatesReviewed on 9/11/18 5:50 PM
Lanilynn's Review of PostmatesReviewed on 9/11/18 3:15 PM
Postmates is accurate 80% of the time. The other 20% is inaccurate and an inconvenience.
dantedddddd's Review of PostmatesReviewed on 9/11/18 2:14 PM
vmunoz60's Review of PostmatesReviewed on 9/11/18 11:32 PM
I love food!
Kepokomemplo's Review of PostmatesReviewed on 9/10/18 4:10 PM
They usually deliver late. If they say 30 min expect a delay of 15/30 minutes minimum
91mesh's Review of PostmatesReviewed on 9/10/18 3:37 AM
Never had one problem I recommend highly
jordantnyc's Review of PostmatesReviewed on 9/10/18 12:39 AM
App is good. But the service is so bad. So unreliable. Avoid.
Kimberly_77777's Review of PostmatesReviewed on 9/10/18 11:57 PM
You have the worst customer service and the way you treat your drivers is unforgivable.
@please fix's Review of PostmatesReviewed on 9/1/18 9:31 PM
The app runs smooth and I love the different variety of food choices. Need to have the option to review your food order. Also to see the ability of overall ratings of the restaurant. Finally the minimum order of $20.00 to receive free delivery if you join the membership is a little high. I don't think I'm going to keep the membership because I haven't had an order over $20.00 yet. Overall though so far so good.
Msiveej's Review of PostmatesReviewed on 9/1/18 9:20 PM
I ordered with this app and was over charged by the app! I’ve attempted to email them SEVERAL times and all I get is an auto email. Do not use this app, although the restaurants and delivery drivers are great it’s not worth the time when they charge you 40 bucks for a meal that cost 13.
otsaleohjt's Review of PostmatesReviewed on 9/1/18 8:13 AM
The people that work around the postmates business model are great. Always friendly delivery people. But the app is garbage. It’s so hard to figure out what’s open when you need to order and what’s available. If your card gets declined you have to order the whole thing again
bsharkh's Review of PostmatesReviewed on 9/1/18 8:04 PM
Postmate used to be my go-to for anytime that I was feeling lazy or just too busy. But my past few orders have been ridiculously long. The restaurants are not to blame. But the drivers are taking over an hour to just pick up the food! By the time they reach me, the food is cold and not to its potential. The longest wait time I’ve had so far was two and a half hours. Do I blame the drivers? Not entirely. Apparently the app is overloading orders for the drivers and food is not being distributed in a timely matter. I really hope postmates decides to fix their delivery strategies because I definitely will not be resorting to this app for a while.
ChocoThunder89's Review of PostmatesReviewed on 9/1/18 7:29 AM
The most disastrous delivery and service experience I have ever encountered. Ordered two half pizzas, very clearly stated on the app. The driver ordered the completely wrong thing (two whole pizzas with the incorrect toppings) and tried to blame me/the app even though the the title “Half Pizza” was literally on bold on the screenshot he sent me. Then Postmates had the nerve to upcharge me for the mistake THEY made, nearly doubling the charge to my card. To add insult to injury, the “first time order” discount that was supposedly applied to my original total at checkout was entirely erased when they upcharged me. And finally, when I contacted their support staff about this horrific experience, they made absolutely zero effort to even attempt to correct things or refund my money. So I pretty much feel like I’ve been robbed. I have had my bank put a stop on the charge and am pursuing a fraudulent charges claim. Idk about elsewhere, but if you’re in Dallas save your money and your sanity, don’t use this service.
tookiiy's Review of PostmatesReviewed on 9/1/18 6:49 PM
Postmates would have been a great app had they disclosed all the fees prior to delivery I am upset that I was under the impression as any other food delivery app you’re paying the fee and for the food. What they’re doing is taking our money to pay there employees Jensen the 20.99 percent service fee which now gives hem the opportunity to pay the employee less leaving us to pay more. I will take my business elsewhere this is upsetting because it’s not disclosed until the delivery is made. For instance when I purchased it gave me the total of the fee and the item, once item was delivered I had two more fees plus the 20.99 percent so I’m total the item was 8.99 I paid 30.00 all together NO THANK YOU.