Krispy Kreme App Reviews

I like the concept of this app because it is nice to have been a pinch when you don’t have your wallet on you like I tend to do sometimes but if I can’t load money onto it using my card then what’s the point of having the availability to pay with the app, every time I try to do it I keep getting an error message or being timed out is really something that needs to be fixed in order for the app to be effective, if that’s the case I’ll just pay with my card

No mobile ordering. During holidays and family gatherings, we often order a bunch of doughnuts. The store generally does a good job but I was hoping to try mobile ordering. I should have read the details first; the app is only for rewards. Also, while trying to sign up, if I went back into the app to continue the signup process, the signup process restarted from the beginning.

My app won’t tell me when my hot light is on. It shows one store in my region that is lit constantly but mine is never listed as lit on the app. Today I drove past while the hot light was on and the app said that it was not lit.

I’ve reset my password several times, but the app never lets me log in. It used to, several updates ago. It’s now useless to me and I have to use my phone number and can’t track my rewards.

It’s been months. Emailed support, told me to just give the store my phone number. Not the point of having the app. Please fix this! Still no help with the app. Stores aren’t crediting either. Please fix!! Updated 12/19/18

I have never seen a company whose app makes it impossible to give them money! Every time I try to add money to my account via the app I get an error message. What’s the point of having the pay feature if you can’t use it. Such a frustration for the store as well! The original Krispy Kreme app was great… Bring it back!

I love it!!!!!!!!!!!!!!!!!!!!!!!

I literally downloaded this app to make a pick up order just to learn I cannot. I’m deleting this

What’s the point of having an updated app when you buy donuts in store they CAN’T scan the barcode. You have to read or show them the very long barcode numbers.

I was logged out of my app and am no longer able to get in. It will not allow me to use the forgot password option nor login with Facebook. What’s the point if you can even get into the app. No Thanks

Krispy Kreme used to have it where you could order anything and just accumulate points and spend those points on any product in the app. Now, you have to purchase that specific product in order to receive and redeem points on that specific product. I loved how you guys had it before. I always purchase your variety dozens and I would treat myself with a coffee every once in a while, but now it’s requiring me to always purchase a coffee in order to be able to redeem a coffee.. Please go back to the old rewards!

This is the worst app I have ever experienced. There are so many glitches. Even when you try to get help, the support page will not load. I would not recommend this app to anyone.

App is crashing every time I click on a category. I was trying to look at rewards and it crashed. It lets me sign in and that’s it. Any navigating and it crashes!

When you tap Forgot Password, then type in your email address & tap to send a verification code to your email address there is an error happening. If I go to quickly check my email on my phone and try to come back and type in the code, the screen automatically goes back to sign in. When I go through the same steps above to try and enter in the code I was just emailed it restarts the process and renders the code I just fetched invalid. Good thing I’m at home with access to my laptop so I’ll just check my email there but there is an error here. Please fix. Thanks!

Not being able to sign in, create an account or signing in through facebook and loging people isnt a good way to manage an app.

Since the update, I haven’t been able to login to the app. I’ve even tried to reset my password and it said I didn’t have a account. I call customer service and they indeed said I had a account with 3 free dozens on it. The update happened about a month ago, I’ve called customer service twice. I’m no longer going to be apart of the rewards system. The last person I spoke to on the phone was very rude and made me not want to be a customer to my local Krispy Kreme.

Quite frankly, I don’t give a darn about points and rewards. I just want to know when the”hot now” light is on. With this app, I have to go through a data mining operation before I can use this feature.

It’s been two months and the issues with the app haven’t been resolved. I’ve updated the app but it continues to glitch and shuts down.

I have not been able to log into the app since the las update. I had fingerprint recognition enabled on my iPhone 8 and still cannot get in. Tried the forgot password and now says every code is invalid. When I could get to the security question I got a bunch of letters and numbers that looked like a memory address rather than an actual question. Very disappointed!

Not sure if you just need to update your app but all it does is crash. Once you log in you can’t do anything with it.

Downloaded app but haven’t been able to use it. App keeps freezing or crashing.

The App loads and everything looks great until you click on one of the links! Anything you do causes the App to close.

I have tried for 2 weeks but I can’t get in. When I get the verification code. I enter it and get a long number. I enter a question and new password and then can’t get in. This is so frustrating.

Every time I open my app, it takes forever to load! “Uh oh, the request timed out!” Anytime I click another page in the app or try loading my rewards.. “uh oh!” And if it does go through, I’m looking at a loading donut for what feels like a long time. I thought it was my internet but switching from WiFi to LTE, the issue still occurs.

I had been using the app for over a year and even gone out of my way to buy from KK because of the easy app and the rewards program were fair. The recent update didn’t make the app any easier to use but completely gutted the rewards program. It’s not worth your time to use this app. Done with the app and the longer drive.

Can’t sign in, can’t create new account (via email or fb). Verification code sent keeps saying “invalid”. How am I supposed to even use this app?

Crashes continually. Verification codes do not work. Coincidence that this happens on Coffee Day?

I used to have no problems with the APP. Ever since the previous update, can no longe sign in. The APP doesn’t recognize my email address that I used previously. I have no access to the points earned

The app with its rewards system was one of my favorites. However, after redesign and reward system change - it’s completely useless. Take this for example, before if you buy a couple of dozen donuts you could score a free donut or coffee. Now if you buy 11 coffees, plus 11 donuts, plus 11 dozen - you will have nothing, like literally, with new rewards system you can spend more than a hundred dollars and not score a single free item. The design of the app is also bad and there is no way to link gift card to the account.

The old app was better because it works!! Now the new updated version just doesn’t work! Can’t sign in it keeps timing out!!

Ever since the app went down for maintenance my app isn’t functioning correctly. I’ve updated it to see if that would help but it didn’t. I lost ALL of my reward pints, the app is constantly force closing, or not opening at all. I wish you could enter your phone number or add your barcode to Apple Pay to earn and redeem points. I no longer feel the need to have my app nor go 45 minutes out of my way to go to this chain. Really dissatisfied because i was just about to redeem my points😩🙁🙄

App closes out when trying to access the rewards and offers. Please fix!

I love Krispy Kreme. Seriously, it’s an amazing product. However, this app (at least my experience) is far below the standards of their restaurants. I downloaded the app thinking it would be as easy and streamlined as others in this segment like Dunkin and Starbucks. Those seem to work smoothly and allow me to reload cards swiftly and with no glitches. However, the Krispy Kreme app has gone completely off of the rails. I downloaded the app, set up my account, attempted many times to load funds onto my account with multiple methods of payment and every one of those triggered a “whoops! Something went wrong” message. After quite a few attempts I deleted the app to try again another day. Today was that day. I downloaded the app again, logged in, tried to load funds and again was greeted with “Whoops!...). I know these MOPs work as I use them daily and have no issues except for the KK app. So it is now deleted, again. Hoping that Krispy Kreme can Trouble shoot this as I love their product but this app falls short of their reputation. P.S. allow touch ID instead of continually logging on.

I want my free coffee and donuts!

Version 18.7.06 Now receive the alert notifications however once you click it or open the app. The notification (message) is not present. Updated: Missing notifications although toggled on in settings. Occurring on iPhones 7-10XsMax with iOS 12+ Really nice app. Never encounter an issue while using it. But what happened to the e-club newsletter? Someone I know gets the newsletters about different promotions (I’ve never received), but not the in app notifications. I’ve noticed lately the in app notifications aren’t working like before when I get a new “message.” Although my alerts are on for the app. Would like to see: * Apple Pay introduced for reloading money on the app * Ability to update account profile information (Birthday)

When I go to My Account and select Profile & Security, the app crashes. I have an iPhone SE and currently run iOS 12.1.1. Other than that, the app appears to be working fine.

I was finally close to getting my free dozen donuts and the app crashed on me. This time it will not recognize or allow me to reset my password. The screen quickly resets to the home page when try to put the verification code in.

I love the app and the discounts it brings i just don’t like that it keeps signing me out and now it won’t let me sign in nor reset my password

Still doesn’t work, not permit sign with my password. Disappointed again.

Can’t reset password through app. Requires a 4 digit code. When you go to email to get code and go back to app, app restarts and goes to login page so you can’t enter in the login code to rest password.

I see an offer for a BOGO donut but when I scan and pay, it doesn’t activate the offer. There was no offer code or bar code to be found with the offer in the app. In addition when my husband downloaded the app for his free donut, there was no way to redeem it. Love Their donuts but we both just deleted their app. Not user friendly and the employees at the store had no clue how to help us with it. They need to take this app back to testing and review the feedback before taking it live. Take notes from the McDonalds app. While it’s not perfect, it works much better and is easier to use. In addition the McDonalds employees will promo the item at the register if the app fails.

I went to the website to updatemy password, and the website put up a message about the “newest version” being required to perform that function. We have the latest version of the app: updates whenever available. And I sure as heck don’t know how to get the “newest version” of the website. (That’s up to the webmaster, not us.) The app, and the website, are utterly worthless. 👎🏾

Just one will do it!!!

One might think with today’s technology KK could develop a better app.

Mostly wont load. When it does, Endpoint timeouts. Uninstalled and reinstalled. No help. Wasted storage space. Deleted app.

I had 5 dozen free donuts. Just went into MV location and It showed no rewards. Several months ago I purchased 12 dz for work. They automatically used 4 of my rewards. I was saving them for another time. They cancel out the transaction. But I never received my rewards my rewards back or for the current purchased. Staff said I needed to call corporate office. I emailed with no response. Frustrating Staff has no idea how to check app or anything about the app. Or give rewards. Of course no manager was “there” to help either.

Never shows current offers. Can’t delete old offers. This is store related but still: there scanner isn’t working or they say it worked and no credit ever goes through.

Please fix the logging in issues with the latest version of this app.

This app is amazing, and yes I come to my local store weekly. But recently the app either doesn’t recognize My email or it will close the app. This needs some bug fixes because I know each visit rewards you with points, and yes I can still give my number at the cashier, but when will I redeem any of my points if the app is not working?

Updated: Missing notifications although toggled on in settings. Occurring on iPhones 7-10XsMax with iOS 12+ Really nice app. Never encounter an issue while using it. But what happened to the e-club newsletter? Someone I know gets the newsletters about different promotions (I’ve never received), but not the in app notifications. I’ve noticed lately the in app notifications aren’t working like before when I get a new “message.” Although my alerts are on for the app. Would like to see: * Apple Pay introduced for reloading money on the app * Ability to update account profile information (Birthday)

I didn’t do anything, but I can’t login.

Update: my local KK closed, so I didn't know about the new point system. I've now moved, updated the app, and see all the offers in a new tab. Can they delete the offers once they are expired? I'm tired of seeing these offers from months ago! Original: I have had this app for a few days. I have made two purchases and none of them are showing up in the points section. There is no description of the reward system (what dollar amount equals how many many points). I'm disappointed. I have emailed three times. The first time I was told to wait up to two weeks. At two weeks, I sent another email. No response. After three weeks I send another email. So far, no response. Also the app never asked for my birthday, which it listed incorrectly...

There are always issues with this app. It wouldn’t let me log in with my correct username and password, so I reset the password and after 25 tries, it let me in but too late. I had already paid. Today, the app will not open at all. I have a free reward dozen to use and I can’t use it. Very frustrating.

It’s been months. Emailed support, told me to just give the store my phone number. Not the point of having the app. Please fix this!

The app won't let me set my favorite location. It defaults to Jacksonville Fl even though I have set it to my local Roanoke VA.

I keep getting hot light notifications for a shop that’s almost 3 hours away from me. I’ve never visited that shop, nor do I have it saved as a favorite shop. It is very annoying!! Other than that, the app seems to be working good for me.

It doesn’t work, no one helps, and they delete reviews to get their rating up. 2nd review

Their product may be sweet but their tech and this app are not. Every message every received remain cluttering the inbox long after no longer relevant. The menus don’t match the actual selection at the local store. There’s no way to order ahead to have selections ready upon arrival. The mobile payment system within the app is useless when the store’s system can’t receive payment from the app (leaving funds stuck inside the app, wasted). There’s much work to be done here and such a large chain ought to be able to handle it. Sadly disappointed.

This app was awesome at first but after multiple updates it has gotten worst. I lost all my rewards from the first app. This new updated app is not working and not work for over 3 months. Duncan Donuts are not as good but at least the app works.

The last 3 times I’ve tried to use the app it refused to log me in. Even when I reset my password and tried to log in 2 minutes later I got an error message that my login info was incorrect (I wrote it down and saved it on my phone so it couldn’t have been wrong.) When the app works I love it. Maybe to combat this issue there should be a way to scan got receipt so you can still earn points.

1. Every time the app updates, have to completely login with I’d and password... don’t wait to check when you are in front of line. 2. Promotions and pay are not integrated. Email promos not in app and was told today at store...you have to tell me what you want so I can get to the right screen. At La Madeline’s you scan and promos automatically deducted and credit card is charged...really fast and easy.

The old Krispy Kreme app was great. Then I started getting emails about the new Krispy Kreme app and the new program. I was excited at first, but then I realized that instead of receiving a dozen free donuts after buying five or six dozen donuts, I now had to purchase 12 dozen donuts. They essentially doubled the amount of donuts that you have to buy in order to get a free dozen. We almost always eat our donuts at the store as well, but the app doesn’t take into account me purchasing drinks or milk, only donuts. I don’t believe this was a good move for them at all and I will probably stop going there.

Updated yesterday in prep for offer today and the app won’t open the barcode and force closes. Can use phone number but app should at least work. update** 2 weeks later app still force closing on reward screen.

I’ve been going to KK so many times per week but I get NO POINTS or visits added towards my next rewards .It’t been stuck on 7/12 specialty coffees for the longest time

I’m trying to click on “Rewards & Offers” on my iPhone 5S and each time the app crashes, even after a reboot of my phone.

Went to Person Street location in Raleigh, NC because this app said the hot sign was on. When I arrived, they said corporate controls the hot sign in the app even though the location’s hot sign is off. This is false advertising and your app should be banned from the App Store until it provides accurate information. Apple, please remove this app and fine Krispy Kreme, Inc.

I have been unable to log in to the app for months! With the new app, I was unable to use my old password. Each time I try to get the code to update the password, When i go to email to get the code to make the change, the screen changes and asks me for a new code...this has been very frustrating. I have to give them my phone number with each visit and I have no idea where my account rewards stand!

I was promised a free donut and never received said donut.

Just opened the new updated app and all the points I’ve earned this year are gone. No way to look at transactions history or point/reward history. I loved the old app and system which actually encouraged me to go there and pick up a dozen or so for coworkers. Now it looks like it will take ages to earn anything from the rewards selection and I’m left with the feeling of “why bother?”

Since downloading the app a year ago, I’ve tried everything in the word to get it to work so I can use it. I’ve been told it’s unable to connect to my Facebook account for whatever reason. I created an account but it never sent me an email. Then when I go to log in with the apparent account, it won’t let me, and if I try and send a new password to myself, nothing ever gets sent. If I try to create a new account, it tells me I already have one. I’ve deleted the app and reinstalled multiple times and I think I’m finally done trying, which is too bad. There’s no winning with this thing.

My KK app stopped working with one of the last updates. It won’t let me log in, app keeps crashing after opening, tells me that I can’t retrieve lost password, so I’ve lost all the points and freebies I earned! Sadly this app has become extremely useless and I haven’t been to Krispy Kreme in months now because of this. I’ve emailed/messaged KK, to which I haven’t gotten any responses on how to fix this and get my account back!! Worthless app now.

Unfortunately you have to manually enter a receipt each time you buy something if you have eligible reward you don’t want to cash in during that purchase. Every other reward program asks you if you want to use your reward not automatically deduct it

The new version app does not allow the user to have any control over their earned rewards. Most of the time, new apps add convenience and features. This one just takes away, but it looks really nice. So that does deserve a single star.

I’ve had trouble with this app for a while now. Anytime I try to login I receive an error message stating that my info isn’t recognized. I’ve saved my username and password for this and also enabled Touch ID. I’m not sure who I should make a complaint to. At this point the app is just useless and taking up space on my phone. I will be deleting it. At this point the rewards program is not worth the headache

You can’t lose with this app

Sorry, but I think the New Update of this app is worse. It takes too much longer to get rewarded. Can't get rid of messages- old messages- not sure why there isn't a delete ability especially after the message is old or expired. I LOVED THE OLD APP because it seemed you got a free donut or free drink much quicker and it made me go back to Krispy Kreme more. I MISS THE POINT SYSTEM too! Now it takes so much longer and I feel I will not go back as much as I use too. PLEASE CONDSIDER revamping your app rewards- not much of a rewards program anymore.

I can’t login to my account and every time I try to add money after logging in it kicks me out again.

My app signed me out of my account, and would not let me log back in. I tried logging in on the website, and it wouldn’t work either. Tried to reset my password, I can’t even do that, an error message pops up. I wanted to buy some doughnuts but if I can’t access my rewards, i don’t want to. Please fix.

I used to love this app but now it can’t seem to keep track of points (I’m still at 4 credits after buying three or four dozen), always seems to be down and though employees always take my phone number to supposedly put in points, my balance never changes. All my old points (I had several hundred) are gone. Haven’t had a reward since the update even though I go twice a week; it’s starting to feel like a scam. So sad, I always looked forward to going and seeing my points rack up

Your app just loves to act up.

Every time I try to log in to see my rewards the app shuts down. Other than that it’s a great app.

There are times that I don’t want to redeem my freebies, and I have no choice now. What a horrible decision!!! Sometimes my business is paying, and I have to use a free one?!? I want those my personal use, Let us decide when to use them!!

It does not let you see your reward history and it is not clear in what rewards you get when you buy something. It should tell you.

Keep telling me to get the latest version when there is no update available...

Cant seem to add any amount to the card. It keeps crashing everytime i attempt to do so. Also, is there no option to buy on the app?

They just went way backwards as in I will try to find local bakeries for my customers. They used to give points you could use for anything. Now they give dozens and even worse is they automatically subtract your dozens whether you want them to or not. No other customer loyalty reward program FORCES you to use your rewards. Chick fil A just went from rewards to points. I like to save my points and DO NO WANT TO BE FORCED TO USE MY FREE DOZENS FIRST.

Nothing but endless endpoint timeouts on a solid Wi-Fi connection. It's got a great graphic design and UI, but functionally useless.

The main reason for the app is rewards and offers. In the new rewards system it’s broken into four categories and you have to buy 12 items within a category to get 1 free of that type of item. Also, quite often the purchases don’t even register. I’ve contacted customer service twice and both times they claim it will hit the account but it never does. Now, for the offers, half of them only hit my email and don’t even show up on the app...

Using this should be easy & straight forward but it’s so bad & at the end it doesn’t work , they keep sending me promos that does exist in the app & the store doesn’t know how to scan the barcodes of deal with any thing related to the app .. i loves krispe kreme but now I hate them because of the lousy app

I know the older app was not as up to date looking but at least it worked better. The map is to small and it doesn’t stay in a zoomed state. It keeps going back to the zoomed out position. I don’t need a list of stores on the bottom making the map smaller when I can tap the Hot and Ready on the map to get the store info. Come on people less is more.

The new reward system moved this app to have more cons than pros. 1. Pros-there’s a messed up reward system (but takes a lot longer to earn rewards) CONS- 1. The new reward system is crap(inefficient) 2. If you get locked out of the account impossible to regain access 3. You can’t order online 4. It gives you issues uploading money onto your account. (It’s a hit or miss when you try to “add funds”) there’s a glitch in the app...well a few glitches. Hope they fix all the glitches and come up with a new reward system or even the old one they used to have.

Whenever I try to set my local store (Roanoke, VA) as my favorite and enable toe hot light notification it instead selects the Jacksonville, MD store for both favorite and hot light.

They have a problem... you can’t add funds

Doesn’t accurately identify hot now.

With the new version, I cannot view my history. What you can do in this app version is very limited aside from scanning at purchase (assuming the store’s scanner even works). Where can I see my receipts? Can we order ahead of time? Have not been as happy with the new rewards or app thus far.

I downloaded the app and it won’t let me sign in plz fix!!!🍩

I used this app a lot, but now the Hot Now lights are out of sync. It is simply not working and it does not deliver what it promises. Besides, people at the Silverado Ranch Store in Henderson, NV are very rude. Some does not even speak English so it is hard to communicate. When you mention the app and the reward points, they act like they do not know what are you talking about. Lack of training, very unprofessional. Will be looking at other doughnut store.

I have tried on multiple occasions to open the app but keep getting an error message. It says it doesn’t recognize my account. Try to reset password, says it cannot be done on the app. Try to logon from FB and get an error for that too. Very frustrating. Thankfully the people who served me were to access with my cell number. Fro. What I understand, this happens quite frequently.