gigikimmi's Review of InstacartReviewed on 9/9/18 8:42 PM
Saves me about 2 hours a week. ❤️❤️❤️. Super easy and convenient.
susanforreal's Review of InstacartReviewed on 9/9/18 4:52 PM
Super Easy shopping! Easy App! Praise God! Thank you!
Eddywordsap's Review of InstacartReviewed on 9/8/18 8:39 PM
Juan Guijo's Review of InstacartReviewed on 9/7/18 11:15 PM
Veccham's Review of InstacartReviewed on 9/6/18 8:58 PM
Off late every order has something that is either of poor quality or rotten.
GObuffs2010's Review of InstacartReviewed on 9/6/18 3:49 AM
Order was never delivered. When I called customer service, “Carlos” was chewing on the phone. He was no help to us and was generally disrespectful. Still got charged the tip for the driver, which I had to fix myself.
Itunes wont sync please read!!'s Review of InstacartReviewed on 9/6/18 3:33 PM
So convenient! Super fast service! Reliable and friendly shoppers...
힛후후후ㅜ's Review of InstacartReviewed on 9/6/18 1:21 AM
Lot of convience
TigerWizards's Review of InstacartReviewed on 9/6/18 1:01 AM
As an older woman and one with some impairments i find Instacart to be a great service. I have used other delivery services and will use them again as the store with most of what I need never has all the items. I know the shelves in Target have some of these things. I wish I could build a list for future shopping. In fact, multiple lists as i need sometimes to do a party, or restock the core stuff, or household things not food. This would be very helpful. Apr 2018 Update: the app needs to allow an order from a specific store and not all the carts at the several store items have dropped into. As is, an incomplete order from stores will occur when the user wants to purchase just the items in one specific store. I’ve had to delete the items in stores 1 and 2 in order to place my order from store #3. We shouldn’t have to delete the items. That can be a time waste for the users of thus app. Sept 2018 Update: it still concerns me that 1. I cannot have items from more than one store in my cart because on checkout I cannot chose which store I want items from in the current order. So, my partial list of items for my 2nd store, get sent for the shopper too. I therefore cannot use this APP to work on lists from multiple stores - as my shopping list. 2. The APP or by administrative decisions rewards from my store cannot be gained because for no reason but ‘we don’t do that’ I cannot enter my rewards card number for any store. I have discounts by membership at my coop (10%), rewards as gas discounts from one of my grocery stores, vary other rewards or discounts that when a register total the reward would be applied if I shopped in-store or on that store’s own web /APP and pay whatever delivery fee they offer. In most, the delivery fee is waived at $35-45 dollars. 3. I shop a Target often. But now they have switched programs and dropped Instacart. It’s not economical to have both delivery program. So, I must evaluate if having an Instacart membership benefits me more than Target’s program or if no memberships (just pay delivery fees) gives me my best use of my money.
Anitaamr77's Review of InstacartReviewed on 9/6/18 12:42 PM
Fraudulent charge!!! I did NOT sign up for a Membership Express and was charged $149.00, something I never authorized. Thankfully the bank recognized this as fraud so I'm square there but I had to cancel the card!
the othe guy's Review of InstacartReviewed on 9/6/18 12:00 AM
Great solutions when there’s no time
Milliejulio's Review of InstacartReviewed on 9/6/18 11:58 PM
This service has been a great help getting groceries to my mother!!
bridgetcarr's Review of InstacartReviewed on 9/5/18 9:12 PM
Too many times the items I want you don’t have why is that ??
249945286585's Review of InstacartReviewed on 9/5/18 7:22 PM
Why would I want something COMPLETELY different from what I ordered as a replacement. The company should simply do a refund like the Walmart pick-up app . How is the shopper going to know what I like (and guess what-they didn’t). I ended up with something that I promise you all I’m never going to eat. A legit waste of money. At least this delivery was free. If you’re open minded to trying new things however, this will work for you.
nedssssf's Review of InstacartReviewed on 9/5/18 3:51 PM
Charged me 149 usd for a subscription that I didn’t sign up for. Used their services once and paid 149. Not using again.
PrillaMCh's Review of InstacartReviewed on 9/5/18 1:06 AM
I’ve had Instacart for a few months now. I love the convenience of it but I do wish it delivered from more stores especially based on the price.
Ocanoos's Review of InstacartReviewed on 9/5/18 12:19 AM
Very convenient but delivery time take too long especially 2 hours
@Sigil's Review of InstacartReviewed on 9/4/18 9:34 PM
The app isn't userfriendly. Cant’t cancel order or edit order. Can’t cancel service renewal via app. Company could be more transparent. The grocery selection in app is inferior to the actual store. Shoppe can’t find items that are in stock! I think the future is pickup services.
VMR52852's Review of InstacartReviewed on 9/4/18 8:44 PM
I think this is a great service. I do not usually use it to buy produce as I prefer to pick my own. The people are always polite and on time within the time frame requested. I have always been informed when something I have ordered is unavailable and have only once been disappointed by a replacement item. I usually do my own shopping unless I need heavy items such as a flat of water. I do find it expensive, but I am very glad it is available.
bemore's Review of InstacartReviewed on 9/4/18 7:59 PM
I connected thru Covet game, for Tapjoy offers. Should have paid out prize instantly upon order. Did not, but decided to allow order anyway. The delivery was scheduled for time, driver was on time, I used coupons from Shoppers and it honored. Was happy with everything. Than before I could pursue the prize not paid, I realized there was a charge from this company for $125.00 annual fee for delivery. Not only Misleading, but cc fraud. Do not sign up, no matter what!!!!
quasipoetica's Review of InstacartReviewed on 9/4/18 3:22 AM
The order did not arrive in the window I requested, and the constant chat with the shopper defeated the whole purpose of convenience in shopping. I would have enjoyed shopping for the food more myself. I also never got my first free order as the app promised. Walmart pickup is about a trillion times better.
alyse selmont's Review of InstacartReviewed on 9/4/18 1:07 AM
I have an account . My account when I went to log in was not found . I pay 14.99 a month for free delivery. I’m being charged 9.99 for delivery. Can I have some assistance please .
dmorr215's Review of InstacartReviewed on 9/4/18 12:26 AM
Delivery time pushed back
Ms. Foote''s Review of InstacartReviewed on 9/30/18 9:20 PM
Ronald was so sweet, checked with me all the way thru the shopping. Very prompt, courteous & friendly service. Wish I could get him every time. He even liked my dog!!! 5 stars!!!!!
MrFinch's Review of InstacartReviewed on 9/30/18 8:16 PM
The last 3 orders the main item I needed was deleted without a word is very irritating. It’s impossible to get the shopper to actually find a replacement or to chat with them. This app and service used to be good. Now it’s 1 Star and I doubt I will use it again.
bhanson20's Review of InstacartReviewed on 9/30/18 7:53 PM
While this app is convenient for easily picking out groceries, it is extremely difficult to pay. I entered my card information four times and it continually rejected my card. I called customer service and they clearly had no interest in helping me. When I drove to the grocery store and bought them there, there was no issue with my credit card, so I know that it was an issue with the app and not my bank itself.
SKB0UL's Review of InstacartReviewed on 9/30/18 3:43 PM
Though the app has really good user experience, it leaves a bad taste after every purchase as you don’t know how much they are overcharging as compared to the in-store pricing.
ashleigh 91's Review of InstacartReviewed on 9/30/18 3:27 PM
There should be a comments area so you can communicate with the shopper on preferences... Also, when you have the wrong item on your list and it only allowed you to replace it not remove it!! You also only allow to replace an item with “like” items which doesn’t help if you have the WRONG item!!!
CaliJo72's Review of InstacartReviewed on 9/30/18 2:28 PM
Well worth the $5-6 service fee to have my grocery shopping not only completed, but delivered to my front door. Excellent service! Great app!
tanjhd's Review of InstacartReviewed on 9/30/18 2:08 PM
I recently moved to a city and chose to give up my car. I was looking for an app that can deliver groceries conveniently, and went for instacart. The shopper luckily left the receipt in my bag, and I saw that instacart charged me almost ten dollars more for the items I asked for than what they actually paid for in the store. So not only did I pay a service fee, tip, delivery fee they also markup the groceries. It is unethical. And when I contacted them they refused to address the issue and kept telling me their digital receipt is more accurate than a receipt actually printed at the store. Never again am I going to use this app.
VeryHappyOutout's Review of InstacartReviewed on 9/30/18 2:04 PM
This app is amazing! Helps in reducing time in my busy schedule. I can have my haircut while have the items I need for meal prep with glorious accuracy!! Thank you an app I can use through out North America.
HodgQ's Review of InstacartReviewed on 9/30/18 10:58 PM
The shopper left the groceries on the porch without notifying us.
cadillaclady61's Review of InstacartReviewed on 9/30/18 10:41 PM
It’s the perfect service for those forgotten items, items that you run out of or in my case I’ve suffered a knee injury and can’t do the shopping. So thanks to Instacart I can.
Niknaki_T's Review of InstacartReviewed on 9/30/18 10:16 PM
Instacart saves you a trip to the store, but doesn’t save you money. Now that Kroger shopping is available through Instacart I decide to try it. I understand the increase in price of some items, but my shopper left my store receipt in the bag and my order came out to $74.63, but I was charges $98.32...BIG DIFFERENCE! The shopper used his Kroger card and got the items at the sale price but none of those savings were passed on to me. Yes, I was able to to do other stuff in the House, but saving money is important to me. I would have been better off just using Kroger’s shopping service and just picking my groceries up at the store.
hogarmex's Review of InstacartReviewed on 9/3/18 9:08 PM
Not dropped off at my address
Happy Online Shopper!'s Review of InstacartReviewed on 9/3/18 8:18 PM
I’ve been unable to get out and my instacart shopper Beatrice has been awesome! I’ll definitely use it again!!
kimberlyA79's Review of InstacartReviewed on 9/3/18 8:08 PM
So I always wondered why most of the Instacart shoppers do not leave your receipt in your bags. Today I figured out why, it is because this sight charges you a price and in reality they are over charging you for your purchases. I understand everyone is busy and this is a convince but we already pay a service and delivery fee on top of being over charged for your purchases. Think of it like this on most orders you are over paying $20+ and honestly is it that much of a great service? After today I will probably never do this service again. Just beware of what you are truly paying and how this company works!
Slink33's Review of InstacartReviewed on 9/3/18 7:33 PM
For the most part, this app is very convenient for someone who is short on time, or just lazy. I used to enjoy the app, but you are not able to put in your membership number to save, and the fact that Instacart is forcing the service fee is <<<. If I’m forced to pay that, what makes you think I also went to tip? I’d rather my money go to the shopper/driver! Clearly, Instacart makes their profit from the app anyway, so why an additional fee? They are being greedy and unethical
Cs Alexandria's Review of InstacartReviewed on 9/3/18 7:04 PM
Bizarre “service” glitch allows shoppers to go to stores out of your neighborhood that have no items or reduced selection of what you were able to order in-app and then claim that items are out of stock when the store down the street from your house has them. Customer service, albeit chipper, offers little in the way of support. Not worth the annual fee for their “free” delivery.
AMR Productions's Review of InstacartReviewed on 9/3/18 5:20 PM
This is the 3rd time using Instacart. They have yet to retrieve all of the items on my list. From a business standpoint, Its seriously pathetic! I only ordered 10 items. They forgot 2. lol Really?
Apple1809's Review of InstacartReviewed on 9/3/18 2:55 PM
the application for shoppers or workers is horrible they never have hours available and can not start working, it should be like ubereats or postmates it is more practical
Whit's End's Review of InstacartReviewed on 9/3/18 2:51 PM
I used Instacart only a couple of times because I was overcharged by about $20 on my first order. Produce is where you get ripped off the most, I think ($7 for a $2.50 cucumber, $8 for $3 broccoli) but they also constantly substitute more expensive items. I’m not sure if this is to get bigger tips (the shoppers don’t make much money). My shopper also made a substitution that I couldn’t use at all and even though I indicated I didn’t want the item, he checked out with it anyway. I sent Instacart the receipts and screenshots for the items I ordered and they gave me a credit. But they didn’t tell me it expired in a month (which seems ridiculous since it was in fact my own money). All in all, I paid $80 for $40 worth of groceries and I did tip the guy before I realized he’d ripped me off. Just be prepared to read all the fine print, check everything on your receipts and lose at least a little money in one way or another.
T-$5280's Review of InstacartReviewed on 9/3/18 11:37 PM
This app actually makes grocery shopping take much longer than doing it person, because the app keeps freezing. Using the Instacart website is much more efficient.
Lindseylindseyloo's Review of InstacartReviewed on 9/3/18 11:16 PM
Tap into the store’s inventory API and give me an idea of what they actually have. Sick of ordering a bunch of stuff to get to a minimum only to have the main item I really wanted not be in stock. 9/10 times most items won’t be available 👎🏾
CaptnKnots's Review of InstacartReviewed on 9/3/18 11:15 PM
ChelstaZilla's Review of InstacartReviewed on 9/29/18 9:29 PM
The app sometimes gives the shoppers trouble, making it tough if I’m not close to my phone to help them. Other than that - enjoying the service.
bees favoite service's Review of InstacartReviewed on 9/29/18 8:01 PM
This is an amazing service and the people are great!!! And it is just like I’m doing the shopping Only I don’t have to go to the store. Thanks instacart you’re so helpful in my busy life. And thank you to all the delivery people and the in betweens. Wonderful service.
Wmv1834's Review of InstacartReviewed on 9/29/18 7:47 PM
Love this app and when you added Kroger we save more money getting groceries! Thank you to whom ever made that decision!
bride will's Review of InstacartReviewed on 9/29/18 12:25 AM
Easy simple and great ❤️❤️
DanniTooFyeee!'s Review of InstacartReviewed on 9/29/18 12:01 AM
I don’t have a car so I use this service to save me uber trips to the store hoping that when I want my groceries, I’d be able to get them. I’m in college so I tend to be busy throughout the day and can only order the groceries at night. This happened to me twice where I’ve been waiting for the groceries to come and there’ll be no update on how soon the shopper will be. I even waited 3 hours before on my groceries to give them the benefit of the doubt to see if they would end up coming. I had to cancel then order an uber to go to the store which is very inconvenient since I already have a subscription for this app. I believe that Instacart needs to do better with workers or being more accurate on the latest time a person will be able to get groceries. I’m literally waiting on an order now so I can make dinner and it’s taking them almost 2 hours to start shopping after I put that I wanted my grocery within an hour and now I’m starving. There’s other things that people already mentioned that’s wrong with that app, such as, not receiving the right things I’ve ordered or not receiving it at all and it showing up that I never ordered it. I don’t like this because there’s no way to tell after you got your items that you got all of them unless you take a screenshot or remember it. I also don’t like that switch items that are no where near what I wanted. I also don’t like that they don’t allow you time to accept or reject the changes that a shopper makes.
km1088's Review of InstacartReviewed on 9/29/18 11:00 PM
Paid $70 and never received my order. No customer service to call to report it. Thieves..... definitely do not use this service.
Lauriamp's Review of InstacartReviewed on 9/29/18 10:28 PM
There was no option to use my HealthySavings card or my Cub card, so no extra savings could be applied for either one.
char4711's Review of InstacartReviewed on 9/29/18 10:11 PM
Thanks so much!
Angelina Sartorio's Review of InstacartReviewed on 9/28/18 7:39 PM
We ordered $200+ worth of groceries that took an hour past the 2 hour delivery time we were told. The shopper marked that he was here then no one showed up! He stole hundreds of dollars worth of our groceries. Of course we were reimbursed however we had to wait until the next day for their next delivery time. There have been other times where a driver will forget some items and never bring them to us upon realization and never bother to correct it in the system. Had we not noticed, we would be paying extra for items we did not receive. They really need to ensure they have trustworthy and responsible shoppers because I’m tired of being robbed of money and time. Also many items do not come up in search for some reason although they are available through the app. For example, if I search macaroni and cheese, the brand I want does not show up. Then when I select a random one, it will show up in related items. Just absurd. They should show all the related items in the search results.
The Gypsy Vegan's Review of InstacartReviewed on 9/28/18 6:36 PM
I am a chief and get busy in the kitchen as well as working on my cookbook.Having items delivered to my door in steamy hot Florida is great .
Bonita D's Review of InstacartReviewed on 9/28/18 1:11 PM
As a mother of 3 under 3-years old, it is very difficult to go grocery shopping. Loading everyone in the car, trying to fit all the groceries in the cart with a car seat in it, walking out of the store with no tantrums or more cookies than we need. Instacart allows me to order exactly what I want with no problems. I really like that I can watch the shopper check off items and replace items as they are shopping. All of our shoppers have been extremely friendly! This has been a life saver in the past 6 months since my newest baby was born!!! Thank you Instacart for making life a little less stressful!
Fatima Esparza's Review of InstacartReviewed on 9/28/18 12:46 PM
Ordered my groceries at 2 pm for delivery at 8pm yesterday. Never did I receive any apologies from anyone only a text message saying my order was going to be in late. Not only is it going to be late but they scheduled it for next day... evening!!! I will never use this app again.
Kaushi09's Review of InstacartReviewed on 9/28/18 11:45 PM
Delivery guy mishandled the case of beers and broke almost all the bottles. Still he left the case with and asked me to contact Instacart for refund and when I did I got a reply asking me to carry the case, which by now was drenched in alcohol and filled with glass pieces, back to the retailer to get the refund. Utter nonsense. I tried explaining my situation both on their email platform and Twitter. It’s been a week now and no response from them. Was using this platform for more than an year, but never experienced such terrible service.
haaaangryjani's Review of InstacartReviewed on 9/27/18 9:22 PM
Stay away from this app. They’d give you a different total at check out and then charge you more when you get your order. Their $20 coupon doesn't work. They gave me a $19 total at check out and by the time I got my delivery, they charged me $42! I called customer service and they told me my $20 credit was not valid because the referral bonus was not active anymore. Not cool! And said they could not do anything about it until I get someone to sign up with my referral code. I guess that would go on and on and on until their last customer wont complain about the charges they’re doing on your card. Not cool!
secar5's Review of InstacartReviewed on 9/27/18 5:57 PM
I paid the extra fee to have my order delivered within the hour and now it’s not going to be delivered until 45 minutes after the original delivery time? At least refund me the fee you charged, since you did not keep your end of the bargain.
eatherpussy's Review of InstacartReviewed on 9/27/18 4:27 PM
Most of the people complaining on here are cheap people who don’t tip, (if somebody is shopping for you, taking the time to do what you’re too lazy or to busy to accomplish, it’s not hard to be generous for somebody who is doing something valuable for you and your family, I mean we all have to eat right?) If you’re going to use the platform then you should put detailed information in the “comments section” for the driver. If you don’t put any detailed info such as “contact me if items are not available” or “I’m allergic to this or that” I’m vegan or vegetarian” that way you can discuss with the shopper what you would like to replace it with. They aren’t superhero’s they are human like you and me, and you and the shopper don’t know one another so how are they supposed to know how to better the shopping experience for you if you don’t put down the information you feel is important for the shoppers experience? It’s a great platform and I’ve used it plenty of times, I tip well, and I put detailed information for the driver when arriving to find my apartment, that way there is no delay with my delivery.
Brandman279's Review of InstacartReviewed on 9/27/18 2:29 AM
I was given a promo code upon signing up, while placing my order they removed my code, after talking to customer service they still wouldn’t give me back the credit that was showing in my account. Fraud!
awood2635's Review of InstacartReviewed on 9/27/18 12:10 AM
I was having trouble with using the app so I called customer service they took a minute to get back to me but all in all they help me and my order went through.
Jr1938(!,@/&,&:'s Review of InstacartReviewed on 9/26/18 9:54 PM
I ordered a birthday cake for my son who’s away at college. Ordered a day in Advance so they’d be sure to pick it up and deliver. Nope!!! Failure. Rescheduled twice and called now they want to deliver at 9 pm because they don’t have any drivers. Happy Birthday here’s some cake go to bed no time to enjoy / celebrate with your friends.
gyanii's Review of InstacartReviewed on 9/26/18 9:46 PM
This is very convenient. Use my code to get extra $20 off GALBRECHT17310D
Bummedbummed's Review of InstacartReviewed on 9/26/18 8:04 PM
Well, service was on point. On time and right food but Albertsons receipt was 395.40 including tax, bags, and bottle fees. They charged $445.97 plus bags and tax and bottle fees. So my total bill including the service fee ($22) free delivery coupon ($35 dollars off) and $20 off coupon plus a 15% tip for the driver, came to $503.74. Soo it cost me $108 for the service today and if I bought the same thing tomorrow without my 2 coupons it would cost $150 for the service. A little steep if u ask me. They do say on the website that the store prices and their prices are not the same so I won’t get the lower rate. A lot of reviews about that already I guess. Since you already pay a service fee and a delivery fee and a tip to the driver, where does the food price difference go? That $60 difference being refunded would have made this a 5 Star review.
MrsSingmeaSong's Review of InstacartReviewed on 9/26/18 8:01 PM
I really appreciate the convenience of Instacart. This is a great service for those who are not able to get to the store for whatever reason.
kjc34134's Review of InstacartReviewed on 9/26/18 7:12 PM
Why can’t I order from total wine? I keep getting an error message
Joy5333's Review of InstacartReviewed on 9/26/18 6:31 PM
Runnnnn away from this app it’s such an inconvenience to the point that I never leave a bad review for a app I don’t like until now. I signed up for the express service with 1 hour promised delivery once ordered. Mind you the only reason I used this app be cause I’m home healing and the doctor doesn’t want me driving right now. After selecting the items from the desired store at about 9am which was followed by a notification stating that the driver was running late but I wasn’t annoyed just yet. Then I received another notification with the time frame of 12-12:30p which I was lenient about because of the previous notification. So now we’re two notifications in and still no groceries! At 1:15p I get another notification stating that my order had been rescheduled for tomorrow between 2-3p ! Excuse me ! Thanks for waisting my whole day I’m in need of things to get well and you reschedule my delivery and the drive not even text me or call to inform me of why it’s being rescheduled. When I called the customer service number all I got was a I don’t know hat to tell you as of why the driver didn’t contact you and we can give you $5 on your account because we don’t have any delivery opening available today. Please don’t be upset ma’am because the selected store’s system crashed when the driver was finalizing the purchase. I totally get that the system may have crashed but have the decency to let me know what’s going on instead of just flat out rescheduling my order! If I could give a negative I would!!!
Gurrolapg's Review of InstacartReviewed on 9/26/18 6:03 PM
My first order was amazing I loved this delivery system because they got here within the time frame. They hand picked all the items I order and what’s even better I got 55 dollars worth for 9.12 can’t beat that thanks to a friend that gave me money to spend !!! Yay very happy customer
Gp2248's Review of InstacartReviewed on 9/26/18 4:58 PM
This was the worst Instacart experience ever. I asked for 1 pound of nectarine. I got 1 1 gratefruit 2 apples Ridiculous
shay1233's Review of InstacartReviewed on 9/26/18 4:49 PM
It says my delivery fee should be free the first two weeks but I was charged?
eggman415's Review of InstacartReviewed on 9/26/18 4:22 PM
Used it once and never again... I needed tortillas for family dinner and my child was ill so couldn’t leave the house. The tortillas were hard and out of date. How are these people trained? The vegetables that were chosen for me were bad and grew them out. Ordering is not clear when u ask for a pound of tomatoes and received one tomato doesn’t make sense...
FulJhl's Review of InstacartReviewed on 9/26/18 4:08 PM
I love love love Instacart!!! With three little at home, I’m able to get all my items needed for meal prep and stick to my budget, all while keeping my sanity. Thank you for coming into my life Instacart!!!!
Veronika Verochka's Review of InstacartReviewed on 9/26/18 4:05 PM
The shopper app wont let me work, it wont let me set my hours for work and it is buggy.
polkadotsrme's Review of InstacartReviewed on 9/26/18 3:52 AM
I really like it. The only thing I have a hard time with is finding my order. There’s a section for it but my orders aren’t listed. Other than that it’s great!
Moonchildmich's Review of InstacartReviewed on 9/26/18 12:24 AM
The shoppers I’ve had have been exceptional with picking replacements. At first, it was really convenient when I’d get a text notifying me of a replacement option. Or, allowing the shopper to find my apartment location. This isn’t happening anymore. I wish this would get resolved and I’d give this a solid five stars.
j.town95's Review of InstacartReviewed on 9/26/18 11:44 PM
This app not only takes away earned credit and promos that haven’t expired yet but they mark up your items like crazy! I am disabled and it’s just disgusting that this app takes advantage of people like myself in order to make more money.
Ham Radio Guy's Review of InstacartReviewed on 9/26/18 11:35 PM
You have to pay like $149.00 to use it and any “Savings” you get just goes to make up for the jacked up price to subscribe to the service. They mArk up the prices of the stuff you want and then give you a “savings price” which ends up being more than it would be if you went to the store and bought it yourself . They stick you twice with the $$$ you pay fir using the service. This looks like a legalized way to take advantage of the disabled, elderly, bedridden or anyone else who is unable to get to a store on their own Instacart can go kick itself in the privies.
jahqha's Review of InstacartReviewed on 9/26/18 11:04 PM
Well, this is my first review EVER. Late arrival on my groceries and no notification about it at all. ALSO, I somehow got charged TWICE on my bank account from Instacart. I called customer service and the girl had absolutely no idea what I was talking about and was not helpful. I asked to speak to the supervisor and the wait to actually SPEAK to one was ridiculous. I am calling again tomorrow and plan on filing a dispute with my credit card company on the 2nd charge. WASTE.OF.TIME. Especially, when I can get the groceries myself.
HTXappREVIEW's Review of InstacartReviewed on 9/25/18 8:53 PM
Shoppers do not pick produce you would. They grab in a hurry and constantly say not available on items. When you know for a fact hey are because I had to go to the same store after the delivery, to get everything they said was out is stock. Also, all items are inflated from actual store price. On top of which they add a service fee and of course you need to tip. Should just charge a flat fee ranging on # of items and distance from store to delivery point, less fees would entice bigger tips also. Great concept for busy people, but after a couple attempts to use, I will make the time to go myself. Last bill was $133, same items plus a couple more fruits at the store came out to $98.
Sarbearxyz's Review of InstacartReviewed on 9/25/18 6:48 AM
What a nightmare of an application. This service/application is the Uber of grocery shopping, but a rip off! I empathize with the driver because it is a lot of money and information is being thrown their way, I don’t expect them to be perfect. However, I do expect more from Instacart and I expect to pay for the exact items “I” purchased at the grocery store!!!!! I did not receive all of the items ordered but I was still charged for everything! THE HUSTLE: Instacart OVER CHARGES using a guesstimate of the total bill for items purchased at the physical grocery store. To make matters worse I called their customer service line only to hear about 10 other conversations going on in the background. CSR said I’ll get a refund in about 7-10 business days. To make matters even worse i noticed I didn’t get all the cauliflower I ordered... time to call again... This is a technology company that is trying to make a quick buck on people
Compnurse's Review of InstacartReviewed on 9/25/18 4:19 PM
t&$234's Review of InstacartReviewed on 9/25/18 2:22 AM
I received the wrong order. When I contacted support they offered a replacement order but that order never arrived either. Awful! Awful!
Edward Leitz's Review of InstacartReviewed on 9/25/18 1:59 PM
Just one thing with getting sliced lunchmeat from the deli you could have a drop down box on how to slice it. Then the service will be flawless. May not be important to some but I would like to order lunchmeat and have it sliced thin. Tried it twice but never happened. Last shopper said well I asked them to slice it like that. She didn’t care I’m going to try Amazon Fresh see how that goes or just go myself. Can’t get good service these days.
mia8917's Review of InstacartReviewed on 9/25/18 1:24 AM
Being a mom and Having a toddler just trying to go anywhere with them especially shopping or grocery shopping is never easy. I think I’m going to be addicted to this app and the fact that it comes to my door within an hour or less is amazing and it’s so affordable!!!
ticked ofd's Review of InstacartReviewed on 9/25/18 12:48 AM
They over charge. They do not honor in store prices. They charge the prices online. For example. If you buy steak that is on sale for $8.99 a pound but the steak on their website or app is 16.00 per pound. They are going to charge the $16 and not refund the difference. Do not use them. They are crooks.
IFWPangaea's Review of InstacartReviewed on 9/25/18 10:35 AM
Tried instacart on 6 different occasions and 4 of those orders were either ignored at the store or the shopper would notify me that the majority of the products on my order were out of stock suddenly. I did pay for an Express membership only to be wildly disappointed with the service level.
EYBlessed's Review of InstacartReviewed on 9/24/18 9:22 PM
This was my first time using Instacart. My order this time was placed with Whole Foods. The app made it very easy to locate items and put them in my cart. Bulk and produce we’re easy to order. This app is easy to navigate. Good job webmaster!
kaydeeraj's Review of InstacartReviewed on 9/24/18 8:42 PM
I agreed to the free trial and two weeks later got a charge for $150 on my card for their membership. I don’t think Instacart will be in business long... it’s truly a scam.
#amzn4ever's Review of InstacartReviewed on 9/24/18 7:31 PM
As a customer, I had used their services a couple of times because of illness. I had an item refunded in one of them but I understood that stores don’t carry items all the time. I didn’t mind that the prices were higher than the store because I know I was paying for the convenience of not having to drive down to the store and deal with long lines and traffic. It was truly a blessing to be able to rely on these kind of services when I am not able to do the tasks myself. But for some of you who have not had an experience doing this kind of job at some point in your lives. Let me speak from a “Full Service Shopper” point of view so you don’t have to. When you complain about your order not being shopped right away - Often times, when Shoppers receive your orders, they have to drive 30-45 mins to the store they are being sent to (by Instacart). Note: Not ALL Whole Foods, or Publix, or Giant locations are partnered with Instacart. The one that is, is probably 30-45 mins away from you. Please keep that in mind. When Instacart cancels your order due to no Shoppers available IN THE MIDDLE of the night AND you question (and surprised!) why are there no shoppers available - Use your common sense!!! It’s not just for your own safety but for the safety of the Shoppers, as well. Who would want strangers knocking at their door at 12:45am and who would want to deliver items to a complete stranger around that time either?! Please think about that when Instacart offers you that option. The chances of getting that order fulfilled is very slim. Shoppers are not paid well to even consider taking a shift on midnight! When you complain that shoppers are lazy - Tell me why you’re using the service again???!! Shoppers are given time to shop for your items. Usually, it is less than a minute per item. The pressure of completing an order, plus items that are not usually in their usual spots in the groceries (which at times can be spotted during picking of the rest of your item, or no possible good replacements, can, a lot of times, prohibits the shoppers from giving you a perfect order. There are stores (*ahem Harris Teeter) that are notorious on not having adequate stock of items or not enough workers to re stock their aisles. Sometimes, Shoppers replace items because the items you requested are not out in the system. Did I mention, Shoppers are instructed to make a decision to replace an item within 30 seconds? How can they possibly know what each and everyone likes, let alone make a decision in such short amount of time? When you complain about Shoppers being overly communicative - Don’t you complain about Shoppers being uncommunicative also?? A sign of a great Shopper is when they show interest to give what you want and not just any recommendation the app would give. When you complain about prices being higher that the actual price in stores - Do you really expect Shoppers to willingly break their backs, put wear and tear on their own vehicles, and use their own fuel for nothing so you can stay in your jammies, fatten up your belly while you watch your football team lose on TV? You are not paying for just the item alone. You are also paying for someone to do the shopping for you, deal with crazy crowd, and drive in crazy traffic in the rain, and hand deliver them to your door. When you complain because your order got canceled or late because of the severe weather - Why don’t you get your a** off the couch and try to shop for yourself in dangerous condition?! Again, Shoppers are Independent Contractors. They can choose to work on the days and hours that works for them. They have children to take care, they have to go to work, continue school, sleep, run errands, eat, rest, and do other things that you probably take for granted. THEY ARE HUMANS LIKE YOU!! I’m not saying that Instacart is perfect nor I’m saying there are no shady Shoppers out there. Because there ARE shady Shoppers out there and Instacart has been (and continue to do so) UNFAIR AND UNETHICAL towards their Independent Contractors (Shoppers) and their Customers. But there are ALSO a bunch of shady, unappreciative, greedy, and dishonest entitled customers out there that just blame everyone else but themselves.
alldawn12345's Review of InstacartReviewed on 9/24/18 7:11 PM
I have sick kids at home and I ordered an organic whole chicken so I can make homemade chicken noodle soup. She replaced it with a pre cooked rotisserie chicken that was less than half of what I paid and not what I needed. I messaged her and she said it was too late she already left, but it was right away. So I am hoping I will get reimbursed for this.
dissapon's Review of InstacartReviewed on 9/24/18 5:25 PM
They made 2 replacement without my authorization. They didn’t call they just text and didn’t give me time to reply. I DO NOT WANT THE REPLACEMENT PRODUcts . They should wait for my authorization
Nancy from VA's Review of InstacartReviewed on 9/24/18 4:04 AM
Edward Leitz's Review of InstacartReviewed on 9/24/18 2:24 PM
Just one thing with getting sliced lunchmeat from the deli you could have a drop down box on how to slice it. Then the service will be flawless
Iorderedicecream's Review of InstacartReviewed on 9/24/18 12:45 AM
Individual shops/chains offer delivery for much lower charges and and even have free delivery for orders above a certain amount
spaghetti cakes's Review of InstacartReviewed on 9/24/18 11:54 PM
But it would be better if we could select who is going to be delivering our stuff :)
Applesauce1492's Review of InstacartReviewed on 9/24/18 11:13 PM
My main issue with this company is that unsubscribing from emails and closing your account can’t be done without emailing their customer support. I expect a company that stores my credit card info to give me more control over my account. Also, I find that shoppers are pretty hit or miss with the service they offer..lots of replacing items instead of tracking down the right ones.
Misscoco84's Review of InstacartReviewed on 9/23/18 8:39 PM
The app could do a better job of providing detail on each item. Nutrition information is minimal for some items and even worse, there is often no way to read what’s on the back of the items packaging (to determine dietary details). In this sense, the Peapod app is much better. Also, many items are often and regularly sold out. I doubt this is the apps fault but perhaps they could do a better job of regularly updating or keeping track of inventory information for each store.
lcytes's Review of InstacartReviewed on 9/23/18 7:26 PM
Can’t in good faith recommend this service. While it is very convenient, i just don’t believe the price is worth it, and the company is not transparent with their costs. In short you are paying a premium for the annual service, you are paying 10-15% (or more) premium PER ITEM in your order, and then they automatically add another 10-15% on top of your already inflated cart. Last can be removed but it is very easy to forget for each order. - expensive to pay for their delivery service (i paid for the $120 or so for their 1 year subscription option). - for every order, they auto enable additional fees and tips for drivers and make it very difficult to find and remove these auto-added fees. This is on top of already paying the premium subscription for delivery annually. It comes out to 10-15% of your order additional if you don’t remove the option, and it is easy to forget to do this. - ** most groceries they deliver from each item is priced 10-15% higher (or more) but they do not make this clear to you other than saying “prices may vary from in store”. For example: at HEB ground beef might be $5 and in Instacart it will be priced at $6. Love the idea and convenience but I disagree with the obscure nature of this company. I will keep looking for other options.
Vjmba's Review of InstacartReviewed on 9/23/18 6:22 PM
the app has allowed you to waive service fees for over the past year and now all of a sudden without notice the app lets u waive the fee but the company still charges you. i’m done with this service due to the misleading fees etc.
J-Bobo's Review of InstacartReviewed on 9/23/18 6:18 PM
The price we pay for the service is worth every single dime! I save time and money. Really! As no more waste of food, I can spend my usual grocery shopping time on something else. I have been using this app since they started and it’s amazing to see how it got better and better. It’s since the beginning of this year I started the annual subscription service.So glad I did it- it is a life saver. Before this, I used to shop way more than what I need as I thought, oh maybe I would make this dish and that dish. There would be time that I ended up not making any of the things I planed / brought out of urge and they got wasted. With this app and the service, I can better plan my meals and not having to worry about if I plan to host a party spontaneously or want to make something else for diner. All I go it quickly go to the app and order it and it will come to me within a couple hours if not earlier. I also like how I can easily see what’s on sales within be app, especially for all my usual items. On top of that, the customer service was awesome. They always resolved any issues? Which is rare, in a very timely manner. My only suggestion for the app is to please enable me to save default “don’t replace” for my whole order. This way I don’t have to go in it to change one by one, which if I order many items, it wastes unnecessary time. Regardless, good work and keep it up!
NantasketBeach's Review of InstacartReviewed on 9/23/18 5:04 PM
Excessive hidden charges, and overcharged. Did not honor discount codes. Non-existent customer service. Much easier to go to store and shop.
Do not get thos's Review of InstacartReviewed on 9/23/18 4:28 PM
How many problems in one app can you count? Free delivery? Service charge. Have to go through each item for no substitution-time consuming ( you may pay a lot for hardly no delivery and warm items) or may cancel out the free delivery BECAUSE YOU DID NOT CANCEL THE NUMEROUS NO SUBSTITUTES It is not less time consuming. Not suppose to bring inside the house? (Don’t tip on app) Rather GO-shopping. Don’t say-you weren’t warned! Rip-0ff a cart bye!
Bebemuffins's Review of InstacartReviewed on 9/23/18 2:57 AM
This app is pretty convenient when you don’t want to shop but their drivers are really not up to par. I’ve used this service a few times, maybe 6 or 7, and we always have some issue. We never get our full grocery list. There’s always refunds and a handful of replacements. I’ve requested replacements instead of refunds and always get denied. By the time they’re done shopping 25% of our wish list has been returned. This has happened every single time. I’m definitely making this my last time.
Ubill4200's Review of InstacartReviewed on 9/23/18 1:50 AM
They should read notes , they ruined my dinner . And a guy showed up not her
Amber_sct's Review of InstacartReviewed on 9/23/18 12:08 AM
Would give 5 stars if markup prices weren’t so high on certain. Items. I don’t mind less than $1 markup but $2-$5 or more is too much even for the convenience of same day and lower delivery charge. I would rather have a higher flat delivery charge than to pay mark ups on every item. I also hate that you don’t honor sale prices in store ads or coupons from store. I am disabled and unable to drive or shop so this is my only option unless a friend will pick up from store for me. Pickup order at Kroger honors their ad prices. Walmart doesn’t mark up their prices for delivery and charge a fat $9.95 delivery charge no matter what time of day. However their cutoff for pickup or delivery seems to be 1:00pm which is too early for me most of the time. Thank you for your service and I hope to see improvements in future updates. I love the substitution choices!!!!
#amzn4ever's Review of InstacartReviewed on 9/23/18 11:59 AM
As a customer, I had used their services a couple of times because of illness. I had an item refunded in one of them but I understood that stores don’t carry items all the time. I didn’t mind that the prices were higher than the store because I know I was paying for the convenience of not having to drive down to the store and deal with long lines and traffic. It was truly a blessing to be able to rely on these kind of services when I am not able to do the tasks myself. But for some of you who have not had an experience doing this kind of job at some point in your lives. Let me speak from a “Full Service Shopper” point of view so you don’t have to. When you complain about your order not being shopped right away - Often times, when Shoppers receive your orders, they have to drive 30-45 mins to the store they are being sent to (by Instacart). Note: Not ALL Whole Foods, or Publix, or Giant locations are partnered with Instacart. The one that is, is probably 30-45 mins away from you. Please keep that in mind. When Instacart cancels your order due to no Shoppers available IN THE MIDDLE of the night AND you question (and surprised!) why are there no shoppers available - Use your common sense!!! It’s not just for your own safety but for the safety of the Shoppers, as well. Who would want strangers knocking at their door at 12:45am and who would want to deliver items to a complete stranger around that time either?! Please think about that when Instacart offers you that option. The chances of getting that order fulfilled is very slim. Shoppers are not paid well to even consider taking a shift on midnight! When you complain that shoppers are lazy - Tell me why you’re using the service again???!! Shoppers are given time to shop for your items. Usually, it is less than a minute per item. The pressure of completing an order, plus items that are not usually in their usual spots in the groceries (which at times can be spotted during picking of the rest of your item, or no possible good replacements, can, a lot of times, prohibits the shoppers from giving you a perfect order. There are stores (*ahem Harris Teeter) that are notorious on not having adequate stock of items or not enough workers to re stock their aisles. Sometimes, Shoppers replace items because the items you requested are not out in the system. Did I mention, Shoppers are instructed to make a decision to replace an item within 30 seconds? How can they possibly know what each and everyone likes, let alone make a decision in such short amount of time? When you complain about Shoppers being overly communicative - Don’t you complain about Shoppers being uncommunicative also?? A sign of a great Shopper is when they show interest to give what you want and not just any recommendation the app would give. When you complain about prices being higher that the actual price in stores - Do you really expect Shoppers to willingly break their backs, put wear and tear on their own vehicles, and use their own fuel for nothing so you can stay in your jammies, fatten up your belly while you watch your football team lose on TV. You are not paying for just the item alone. You are also paying for someone to do the shopping for you, deal with crazy crowed, and drive in crazy traffic in the rain, and hand deliver them to your door. When you complain because your order got canceled or late because of the severe weather - Why don’t you get your a** off the couch and try to shop for yourself in dangerous condition?! Again, Shoppers are Independent Contractors. They can choose to work on the days and hours that works for them. They have children to take care, they have to go to work, continue school, sleep, run errands, eat, rest, and do other things that you probably take for granted. THEY ARE HUMANS LIKE YOU!! I’m not saying that Instacart is perfect nor I’m saying there are no shady Shoppers out there. Because there ARE shady Shoppers out there and Instacart has been (and continue to do so) UNFAIR AND UNETHICAL towards their Independent Contractors (Shoppers) and their Customers. But there are ALSO a bunch of shady, unappreciative, greedy, and dishonest entitled customers out there that just blame everyone else but themselves.
RoamDesire's Review of InstacartReviewed on 9/23/18 11:14 PM
Unless you have the flu, or you’re dying, just go to the grocery store already. It’s not worth it.
dwineman's Review of InstacartReviewed on 9/22/18 9:12 PM
This app sends unsolicited advertisements for itself via push notifications, in violation of App Store policy. Not recommended.
overprocessed's Review of InstacartReviewed on 9/22/18 8:38 PM
I feel like items are substituted when the shopper is too lazy to find the specific item requested. Things are very rarely out when I do my own shopping. Fruit is never delivered ripe when requested. Delivery almost always arrives near the end of the block requested and sometimes it’s later than that. I suggest if you want something within a specific hour you set up a delivery time that’s an hour earlier.
Gig ilove's Review of InstacartReviewed on 9/22/18 8:24 PM
Hi there! I’m a shopper with Instacart. At first I was excited to do this, but as I move on into the process I just got so discouraged for the amounts bit of scam from the customers. You allowed them to place an item as damaged, when the shopper put it as refund. You let do what ever the customer wants. Missing items, when they are not, poor service when they been extra rude to the shopper, poor replacement when the customers met don’t even answer a question. And then all that feedback “unfiltered” as you guys call it, goes into the shopper, who gets extremely discouraged and upset for the unfair feedback. I have seen my fellow shoppers, showing a whole list “missing items” and you do not anything. Your app has so many loopholes that scammer knows how to get free stuff. YOU GUYS ARE LOSING MONEY BY THE MINUTE. Your policies are strict for the shopper but so soft for the customer. It should be balanced. I’ll give you an example. Monique order some crab legs, they are out, I, the shopper refund them in the app, but 2 days later they show up on my “how am I doing” as DAMAGED! That was almost $56 dollars that you have to give back to the customers. Your app allows this all the time. You don’t educate the customer and don’t limited the window time for customer to do this. You are becoming another Uber, leaving your shopper on the blind and not taking care of them. We, the shopper are your force power so the app can deliver the idea of shopping from the phone.
crazykidscass's Review of InstacartReviewed on 9/22/18 6:16 PM
If an item is ON SALE at the store, my receipt shows the sale price but instacart still charging full price. Not nice. :(
KTrain and the Funky Bunch's Review of InstacartReviewed on 9/22/18 4:52 PM
Hi there! Here is the deal about Instacart. They will refuse to show you were actual receipt. They ALSO, actively deceive you by saying that they will simply email you the receipt. The receipt that they email you reflect their markups. So BE WARNED - there is no way to determine how much your items actually cost and here is the deal: they mark your items up (sometimes as much as 3x). The additional, even crazier deception, is that they say “this is how much you saved” but ACTUALLY that is how much you would have saved because as they say, they don’t actually honor in store savings (I.e BOGO, half off, etc). Which brings me to this: I am seeking council to determine whether this actually might constitute illegality. The active deception and whether you actually have a right to know how much they are marking up your groceries (when presenting that the prices are not marked up as they are). If you would like to be a part of that class action lawsuit, comment in the ratings and let me know why. My lawyers are reviewing the case and practices of instacart, and are optimistic.
KeidrickCole's Review of InstacartReviewed on 9/22/18 3:05 AM
This is the one particular situation where being early is bad. They always show up too early (by 5-45 minutes) and no one is home and then they get mad at me the customer because they aren’t allowed to leave your stuff at the door. Being late is unacceptable but so is being early when you’re coming home from work etc.
first time mammma's Review of InstacartReviewed on 9/22/18 2:50 PM
Makes life with a newborn waaaaay easier!!
yankees1015's Review of InstacartReviewed on 9/22/18 2:37 AM
This company is a scam they charge 15 dollar delivery charge and 2 dollar service fee lol and they can’t even make a delivery on time what a joke don’t waste your time people you will waste your money. Also you will receive emails lying about arrival time horrible app and company would give 0 stars if possible
Mjlkkhvxdvb's Review of InstacartReviewed on 9/22/18 1:36 PM
I paid for the annual express delivery which was 149.00 Have yet to receive a 1 hour delivery. It’s very unusual for me to even get them within 2 hours. Usually a 5 hour delivery. I also have 2 different accounts it seems and have talked with several people in customer service about the issue via phone. Can’t hear for all the other people talking in the background or the person can’t understand me or vice verse. I usually have to cancel an order I spent at least 30 mins to an hour on and start all over by logging out and then hoping for the best at check out that it’s now on the account with free delivery. No one seems to know how to resolve this issue or the issue with the 5 hour delivery.
Antwancjr's Review of InstacartReviewed on 9/21/18 6:55 PM
He was very professional and very helpful
TheWayOfTheGun's Review of InstacartReviewed on 9/21/18 5:48 AM
Instacart is a pretty good service but I am tired of popups begging me to tell my friends or sign up for their premium offering. It’s obnoxious.
Apper162623's Review of InstacartReviewed on 9/21/18 5:24 PM
No ability to login to the app and only allows you to signup. Using the app to shop would be convenient.
GibGabGooby's Review of InstacartReviewed on 9/21/18 4:30 PM
Instacart kept delaying my delivery time and no one was able to be reached. I’ve had to reschedule my plans for the day. Don’t plan on using this service again.
Anjelikalen's Review of InstacartReviewed on 9/21/18 3:19 PM
They do not match the price of the items at the store. I compared the listed price from the site and the price of the same items on the store flier. Instacart lists items significantly high then what is listed on the store flier. Not cool.
#amzn4ever's Review of InstacartReviewed on 9/21/18 1:39 PM
As a customer, I had used their services a couple of times because of illness. I had an item refunded in one of them but I understood that stores don’t carry items all the time. I didn’t mind that the prices were higher than the store because I know I was paying for the convenience of not having to drive down to the store and deal with long lines and traffic. It was truly a blessing to be able to rely on these kind of services when I am not able to do the tasks myself. But for some of you who have not had an experience doing this kind of job at some point in your lives. Let me speak from a “Full Service Shopper” point of view so you don’t have to. When you complain about your order not being shopped right away - Often times, when Shoppers received your orders, they have to drive 30-45 mins to the store they are being sent to (by Instacart). Note: Not ALL Whole Foods, or Publix, or Giant locations are partnered with Instacart. The one that is, is probably 30-45 mins away from you. Please keep that in mind. When Instacart cancels your order due to no Shoppers available IN THE MIDDLE of the night AND you question (and surprised!) why are there no shoppers available - Use your common sense!!! It’s not just for your own safety but for the safety of the Shoppers, as well. Who would want strangers knocking at their door at 12:45am and who would want to deliver items to a complete stranger around that time either?! Please think about that when Instacart offers you that option. The chances of getting that order fulfilled is very slim. Shoppers are not paid well to even consider taking a shift on midnight! As a customer, I had used their services a couple of times because of illness. I had an item refunded in one of them but I understood that stores don’t carry items all the time. I didn’t mind that the prices were higher than the store because I know I was paying for the convenience of not having to drive down to the store and deal with long lines and traffic. It was truly a blessing to be able to rely on these kind of services when I am not able to do the tasks myself. But for some of you who have not had an experience doing this kind of job at some point in your lives. Let me speak from a “Full Service Shopper” point of view so you don’t have to. When you complain about your order not being shopped right away - Often times, when Shoppers received your orders, they have to drive 30-45 mins to the store they are being sent to (by Instacart). Note: Not ALL Whole Foods, or Publix, or Giant locations are partnered with Instacart. The one that is, is probably 30-45 mins away from you. Please keep that in mind. When Instacart cancels your order due to no Shoppers available IN THE MIDDLE of the night AND you question (and surprised!) why are there no shoppers available - Use your common sense!!! It’s not just for your own safety but for the safety of the Shoppers, as well. Who would want strangers knocking at their door at 12:45am and who would want to deliver items to a complete stranger around that time either?! Please think about that when Instacart offers you that option. The chances of getting that order fulfilled is very slim. Shoppers are not paid well to even consider taking a shift on midnight! When you complain that shoppers are lazy - Tell me why you’re using the service again???!! Shoppers are given time to shop for your items. Usually, it is less than a minute per item. The pressure of completing an order, plus items that are not usually in their usual spots in the groceries (which at times can be spotted during picking of the rest of tour item, or no possible good replacements, can, a lot of times, prohibits the shoppers from giving you a perfect order. There are stores that are notorious on not having adequate stock of items are not enough workers to re stock the aisles. Sometimes, Shoppers replace items because the items is you requested is not in the Shoppers app. Did I mention, Shoppers are instructed to make a decision for replacing an item within 30 seconds? How can they possibly know what each and one of the customers like let alone make a decision in such a short amount of time. When you complain about Shoppers being overly communicative - Don’t you complain about Shoppers being uncommunicative also?? I sign of a great Shopper is that showing you that they want the best for the customers. When you complain about prices being higher that the actual price in stores - Do you really expect Shoppers to willingly break their backs, put wear and tear in their vehicles, and use their own fuel for nothing so you can stay in your jammies, fatten up your belly while you watch your football team lose on TV. When you complain because your order got canceled or late because of the severe weather - Why don’t you get your a** off the couch and try to shop for yourself in dangerous condition?! Again, Shoppers are Independent Contractors. They can choose to work on the days and hours that works for them. They have children to take care, they have to go to work, continue school, sleep, run errands, eat, rest, and do other things that you probably take for granted. THEY ARE HUMANS LIKE YOU!! I’m not saying that Instacart is perfect nor I’m saying there are no shady Shoppers out there. Because there ARE shady Shoppers out there and Instacart has been (and continue to do so) UNFAIR AND UNETHICAL towards their Independent Contractors (Shoppers) and their Customers. But there are ALSO a bunch of shady, unappreciative, greedy, and dishonest entitled customers out there that just blame everyone else but themselves.
Whhdbirc's Review of InstacartReviewed on 9/21/18 12:21 AM
There’s no reason for you to pay as much as you are for delivery. You can set up deliveries for much less with local store deliveries. On top of all else I entered a promo for my first delivery ten times and never got the money off. The fee was $17 then moved to $30 and then when I went to pay it changed to $40. I don’t understand I had two items. Uninstalled.
Whats ??'s Review of InstacartReviewed on 9/20/18 9:49 PM
My first time when I use this app .. I made my order most of the Items are in bogo , when my driver did the shopping nothing was buy one get one free. Another items are not available. So this app is not what I’m expected and the check was so expensive. I called the app they said that the web page is different than the store uhhh? Driver awesome
Cort8333's Review of InstacartReviewed on 9/20/18 9:15 PM
I’ve used this service 6 times (shame on me). The very first time I used it was awesome. The shopper was fast and efficient. Every item I ordered was present. But after that it went downhill. Second time I ordered, I got notification after notification that my items were “out of stock” and being replaced. The shopper claimed the store was out of clementines and replaced them with strawberries. What?? No! How does that make sense? Then she claimed they were out of jelly bellies and tried replacing them with that old school hard candy. Next they were out of gf bagels and she tried to replace with regular (I’m allergic to wheat). I finally told her to cancel the order. 3rd time was the very same experience. 4th time I placed an order at 7:45pm. At 9:30 I received a message from my shopper saying she had an emergency and couldn’t do the order. By then it was too late to place another. 5th time (and technically last time I ordered) everything seemed to go okay. The only item that was substituted was my gf cookies, but it said the replacement was another gf brand. It turns out it wasn’t. When my groceries arrived, they were all in the same bag, which is fine, but the cookies were on top. I grabbed the bag and immediately broke out in hives. (I’m SUPER allergic to wheat). I ended up having to throw the whole bag out. Instacart offered to send a replacement order for free in 2 hours time (6th order). I agreed. But before they could get started shopping, my allergic reaction progressed and I ended up in the ER, so I told them to cancel the order as I wouldn’t be home to receive it. They told me I would not be charged for any orders. Not only was I charged two days later, but I was charged $2 more than the app said my total came to. They couldn’t explain why. I just spent 30 mins on the phone with cust service to get a refund. We’ll see if I get it and if it includes the extra $2 they technically stole from me.
toonblast level 1743's Review of InstacartReviewed on 9/20/18 8:20 PM
They waaaay over charge you the customer for their service. Watch for the hidden charges. As a driver, it’s a joke unless you like to shop for other people and make $4 an hour. Much better apps out there than this company.
kmwww's Review of InstacartReviewed on 9/20/18 7:17 PM
I love the convenience of Instacart.... I can literally fill my grocery cart during work and have everything I need waiting at my front door when I get home. The shoppers are always super nice and let me know if there are any issues. The app is user friendly, remembers prior purchases, and even has a chat option to talk directly to the shopper. I use it about 2-3 times a month only because the prices are higher than in the store, and there are additional fees also. If I wasn’t on a budget I would most likely use it more often. However, when in a pinch, I take advantage of this awesome service!
moco1055's Review of InstacartReviewed on 9/20/18 7:16 PM
My son is inpatient at the hospital and I’m staying in the room with him. I was able to order food and snacks for us without leaving him. Thank you so much!
chrs leeeee's Review of InstacartReviewed on 9/20/18 4:41 PM
This app is by far the fricken best!
Shenanigans 🍭's Review of InstacartReviewed on 9/20/18 4:37 AM
I have used the service about a dozen times. The shoppers are always replying to my chats and I have had one shopper bring me one wrong item. But the delivery was always on time or a few minutes early. I would suggest giving it a try. The service does charge for reusable bags just like the stores.
bullshutitstaken's Review of InstacartReviewed on 9/20/18 1:17 PM
My second delivery i requested within the hour delivery and paid addt but the delivery was late by 45 minutes and i was not compensated
Racingncl59's Review of InstacartReviewed on 9/20/18 11:58 PM
After the last update I’m unable to pick a store it only defaults to one store when I know it is possible to shop at another. The previous way of tapping on the address nor tapping on the store image brings up the correct screen to change the store. There is no way to do this
Ashley Marie F.'s Review of InstacartReviewed on 9/20/18 10:35 PM
As much as I love to go to the grocery store and shop... my 9, 4 and 1 year old daughters don’t really allow me the time to concentrate so ordering from home now is soooooo much easier. If I send my baby to daycare and she’s running out of milk or food, I don’t have to leave work and rush over to bring any, I could just order it and have it shipped over there. I was even able to order groceries for my parents from my account and surprise them with some groceries. I love it! Such a freakin time saver!!!!
Mareevva's Review of InstacartReviewed on 9/20/18 10:20 PM
He was super fast and didn’t get lost in my maze of an apartment building. He reads directions thoroughly! Very polite
dollydoom's Review of InstacartReviewed on 9/20/18 10:13 PM
Helpful, accurate and fast! Walter had a pleasant attitude and was knowledgeable about the items I ordered. I was very stoked on how quick he arrived and his communication during the shopping. Thanks Walter!
cheetahandcuddles's Review of InstacartReviewed on 9/2/18 9:37 PM
More than once, whole bags of ordered items have not been delivered. Instead of delivering the forgotten items ASAP, they just credit your account and then you have to not only go back in and re-order the items but then are put to the back of the line and have to wait until 3-5 hours.
Dave24455's Review of InstacartReviewed on 9/2/18 9:30 PM
The app itself works great no issues.
love4tif's Review of InstacartReviewed on 9/2/18 8:09 PM
Service fee on top of delivery fee is annoying, especially that the service fee isn’t included if you go with membership. Just have one fee! If I join, include that in the coat of membership! Otherwise, this saves me a lot of time and stress!
KiReWi's Review of InstacartReviewed on 9/2/18 4:50 PM
What a blessing to have groceries delivered from Wegmans. Juggling work - home 4 kiddos and their schedules. Whew! Thank you, Jesus!
kmmaxwell's Review of InstacartReviewed on 9/2/18 2:21 PM
Michelle did an awesome job! This was our first time using Instacart and we’re in love with it 😁❤️
Fairlyducky's Review of InstacartReviewed on 9/2/18 1:44 AM
I used this at Key Food, and ordered two non dairy ice creams and specified the replacements as other non dairy ice creams. Both were replaced with dairy Ben and Jerry’s and I can’t eat either of them. My bf was happy to eat them, but I would rather see a refund than a replacement with Dairy items when I specifically ordered only non dairy ones.
JcVc08's Review of InstacartReviewed on 9/2/18 1:02 AM
Very convenient for me. Didn’t hv to drive anywhere
Ermk1986's Review of InstacartReviewed on 9/2/18 11:30 PM
She did such a great job and picked out produce items really well. Thank you!
KUMPS606's Review of InstacartReviewed on 9/19/18 9:37 PM
PSA : #Instacart -thieves!!! I have been using their service for over a year. TODAY, they chose to hit my account for $149 for a year of unlimited service. This is an offer that is given to you at the beginning of your membership, which I opted out for THEN. They tell me otherwise. I use the in store offers to get my free delivery. They took my money this morning and I canceled ASAP, however they won’t give me my money back for 3-5 business days! That is complete and utter BS. This offer went into effect it seems because I made a password change when I noticed that my loyalty card for #Wegmans fell off. They refused to help me, instead they repeatedly read off of a script. When I asked for a supervisor, “Vaughn” was kind enough to at least say “Ma’am” each time that he read his prepared statement to me. Might I add it took over 10 minutes to even get connected to a supervisor?!?!?! The lack of respect and customer service I received was enough to make me pull out of their service. I’m sorry that someone will no longer have me on their Wegmans route, I always have a big order and I am a huuuuuuuuge tipper with a BIG EFFING MOUTH. Be prepared to be bashed everywhere Instacart.
Sweet_d316's Review of InstacartReviewed on 9/19/18 9:18 PM
This is a good service for the disabled and handicapped. Having your items brought to you instead of going shopping yourself. The pricing on items from website to stores need to be updated to match the actual store prices. I still would like to see ebt/food stamps as a payment method. For us disabled and handicapped, we qualify for Link/ebt/food stamps. Thank you for your service. All shoppers that I have had were very nice and professional.
PlanoDave's Review of InstacartReviewed on 9/19/18 8:18 PM
All I get with the last couple updates is “unauthorized “. Uninstalling
SAJ27's Review of InstacartReviewed on 9/19/18 7:33 PM
Lately I’ve been very disappointed in my Instacart experience. When my designated shopper has been shopping they have had to replace/refund almost every item. And when I share my replacement they say even that isn’t in stock. I understand that sometimes stores go in and out of stock items but this has been a consistent problem for me. I am paying for this service and with all the fees, tip and tax you think they would know the stores better and be able to deliver the products that I’ve asked for or close to that. Instead I’ve been given bags of food that weren’t what I wanted. I’ve also had shoppers give me an attitude. There have been a couple times where I didn’t even receive a couple items that I paid for. I find this unacceptable. I do not recommend Instacart.
Brian Isenhour's Review of InstacartReviewed on 9/19/18 5:55 PM
The best thing for us that can’t drive anymore or even allowed. The information on the site should be updated a lot more often then it has been!!
kriedee's Review of InstacartReviewed on 9/19/18 3:55 PM
I was home sick from work with dr’s instructions to eat a bland diet. I had nothing that fit the requirement and I couldn’t go shop myself! I just did a google search, found this site, placed my order and in less than 30 minutes I had what I needed sitting on my counter. Thank you so much shopper/driver Emily!! You’re an angel! Katherine R
KenMan420's Review of InstacartReviewed on 9/19/18 3:47 PM
Authorized my card for $60, final total was $50, charged me the fifty as well as holding the $60 effectively charging me twice for the past 3 days. Unacceptable.
heatherfeather9's Review of InstacartReviewed on 9/19/18 3:28 PM
Do not use Instacart! Dishonest company and horrible customer service! I’ve contacted them several times and was given inconsistent answers by each person and not refunded. Just found out my local grocery store has started using home delivery and I will gladly use them instead.
Nettie 64's Review of InstacartReviewed on 9/19/18 3:16 PM
Luv it the drivers are wonderful and polite. I will continue to use this and pass along to my friends and coworkers every chance I get Always had a pleasant experience. Always on time, food is fresh and packaged well
Anna Trishika's Review of InstacartReviewed on 9/19/18 12:49 AM
It’s frustrating when order lists as complete but when delivered it appears something is missing. To report a problem takes long time as the place where to report it is well hidden...
keykeyja1's Review of InstacartReviewed on 9/19/18 11:52 PM
This service has changed my life! Fast, efficient and very courteous!
96djw18's Review of InstacartReviewed on 9/19/18 11:25 PM
Why schedule at a specific time when Instacart will change it again and again? And offer a lousy $5 credit for the inconvenience
#nodinnertonight's Review of InstacartReviewed on 9/19/18 10:38 PM
I used this service for the first time and my order was supposed to arrive between 5-6 pm. I was updated by text the progress of my order then waited and waited for delivery. I called customer service at 6:15 pm and was on the phone till @6:30 trying to resolve the issue. At that time I was told that they could deliver a fresh order in the next FOUR hours. I said no thanks!
RYW1's Review of InstacartReviewed on 9/18/18 7:02 PM
The shoppers are not responsive and do not give you a chance to choose appropriate replacements.
Everjonez's Review of InstacartReviewed on 9/18/18 6:07 PM
The shoppers are poorly trained. I never have an order without mistakes, despite selecting replacements for many items and having instructions. I am supposed to receive a phone call if there are changes to the order that I did not approve, and every single time it’s an automated call that hangs up as soon as I answer. Shipt has much much better customer service and trained employees, but they don’t always have the selection of food that Instacart does. But I am not pleased with having to use Instacart.
Jackie;)'s Review of InstacartReviewed on 9/18/18 3:30 AM
Through out the week I always keep a list of what’s running out in my kitchen. So it’s easy to just copy it. Yes I pay the service fees & delivery. I don’t mind it because it helps me stick to my diet, there for saving me money, and saves me time as a bonus! Love this app
ElizabethChauk's Review of InstacartReviewed on 9/18/18 2:42 AM
On my order of 21 items instacart over charged me for every single one, on top of the service fee, delivery charge, tip, city fees. Their support team was completely useless when I followed up on this. Don’t waste your time or money!
Houston Rider's Review of InstacartReviewed on 9/18/18 2:28 AM
Now, and App that has been difficult to use with voiceover has become almost impossible to use. The search feature no longer works with voiceover after items have been placed in cart. Apparently the cart icon somehow displaces the search field in the search function. this problem has begun within the past seven days. Using search is an important way of using the app for voiceover users. It’s impossible to correctly set delivery time using voice over. Serious error. Strongly urged Instacart to review it's own app using voiceover commands. Sad! A lot of voiceover users are good customers. Fix this!
DC Chic's Review of InstacartReviewed on 9/18/18 2:27 PM
The app doesn’t have every item the store has, and the shoppers sometimes go rogue with “replacements”. Difficult to report problems with orders and track status of problem report. Not a good trail on credit status or what credits are for when received. There should be an easier way to repeat order with replacement options and instructions to shoppers.
instant frustration's Review of InstacartReviewed on 9/18/18 2:09 PM
I was expecting to pay around $20, maybe $25 for the total delivery, service, and tip. When I got my receipt I learned that my grocery receipt was $20 less than my receipt on Instacart. The whole transaction cost me over $50.00. When I brought the discrepancy to Instacart they were less than helpful stating that they reserve the right to charge differently than the grocery store. What I did to save time cost me more time and money as I’ve been trying to understand their justification. Look at your receipts to gauge the true cost of the service. For me it’s not worth $50 to save myself an hour and a half. And don’t even get me started on replacements. Dried cherries and dried cranberries are not the same thing. And no it never popped up for me to approve it. Anyone in need of $6 dried sour cherries, let me know.
saleyacours's Review of InstacartReviewed on 9/18/18 11:26 PM
Now there’s a mandatory service charge. And the prices that you charge for goods being delivered is higher than we could get in the supermarket. In addition, we get the annual $150 delivery free which has gone up 50%
walt4285's Review of InstacartReviewed on 9/18/18 10:16 PM
What is service charge for
heid*O's Review of InstacartReviewed on 9/17/18 9:08 PM
Got the job done
Whatbook...'s Review of InstacartReviewed on 9/17/18 8:03 PM
This use to work. Now the app has me listed as Unauthorized user I just finished an order and submitted feedback three hours earlier You can select replacements for items that are sold out. When it works it is awesome When it doesn’t work it is the worst
nnylecidnac's Review of InstacartReviewed on 9/17/18 6:38 AM
I have tried to order using this app multiple times. I have never received anything. My orders were never ‘shopped’ for. I couldn’t figure how to cancel my order, so I called customer support. They were not helpful or even apologetic. They just cancelled the order with no explanation and then hung up. Deleting this app now, and won’t be trying it again.
Butt3r$pr@y's Review of InstacartReviewed on 9/17/18 5:47 AM
I decided to use a grocery delivery app since I move to a building without an elevator. Aside from the increase in the committed yearly membership fee, and the thrown in your face up-charging is every & any item possible, InstaCart then adds in a “SERVICE FEE” -which fluctuates based on items purchased. (If spending around $90-100 expect to pay around $6-8) funny how if spend $60-$70-service fee is $3-4). It’s basically a shipping and tipping fee in addition to those exact fees your already paying. And that’s if you hav Now I understand it’s to contribute to background screening, however it should be a FLAT RATE if that’s their rationale. Mind you these additional fees apply when you pay for a yearly membership, but it’s hardly worth it. Honestly, it’s more grief to be in stand by to try & replace the item you wanted with only 2 options or if the shopper is super lazy they’ll just refund an easy replaceable item without trying. I’ve had an experience where after spending a solid 2 hrs picking out items not too horrendous up priced AND actively engaging in text to approve items.... the shopper decided to stop after I was told my order was completed. I then had a new shopper who decided to just refund anything like pasta based on the shape without attempt to suggest a replace. I’ve had wrong delivers with a mixture of my items & another, or flat out MISSING A LARGE AMOUNT OF ITEMS! I have horror stories for days and only sparingly use the app because I can’t get a refund. SPARE YOURSELF THE GRIEF & HASSLE. Find another app.
andrealhart's Review of InstacartReviewed on 9/17/18 5:10 PM
Love love love this app. However, I’d like to make a feature request to the developer. If an item is out of stock and refunded on my order, please automatically add it back to my cart for the next shopping trip (or provide an option to add back to cart).
Goodnessamess's Review of InstacartReviewed on 9/17/18 5:10 PM
I am canceling this service. I have attempted to use this service 3 times. Each time the items I chose aren’t available. No replacement is available. The items are deleted from my original order make the total under $35. So for the other items delivered, I am charged an additional delivery charge. It seems to be a ploy to charge more money for being disabled. I’ll just wait on my daughter.
Returning member :('s Review of InstacartReviewed on 9/17/18 4:28 AM
Half the time the items are missing, and quite often you will be waiting five hours later on hold with support only for them to tell you they can no longer deliver today as it has gotten to late while you were waiting on hold
Nina1986!'s Review of InstacartReviewed on 9/17/18 4:10 PM
I ordered and paid for one hour delivery. It’s took almost 2 hours. No remedy was offered. No remedy was offered last time it happened either.
vewvs's Review of InstacartReviewed on 9/17/18 4:05 AM
The app says I’ve received a promo code and have express delivery free for 14 days. But, at checkout nothing is taking place. Very disappointing as the groceries are needed and I select everything and come to find out none of the promo codes or the 14 day express delivery is taking place. Disappointing.
michele516's Review of InstacartReviewed on 9/17/18 4:01 AM
App is not user friendly at all. Says items can be added but never gives the option to do so
honked customer's Review of InstacartReviewed on 9/17/18 3:58 AM
As I sit here trying to find any kind of contact information for the company, I cannot. Maddening. Never again.
Sorenson life's Review of InstacartReviewed on 9/17/18 3:32 PM
I never asked a subscription why it charged me $149.00!! 😡🤬
boo_bees's Review of InstacartReviewed on 9/17/18 2:54 AM
I waited an hour for a delivery then it shifted to next day delivery instead because store hours were not accurate. No point. Deleted.
mtorts's Review of InstacartReviewed on 9/17/18 1:24 PM
They forced a $150 annual charge onto my card. I used Instacart once, 6 months ago, for a bachelor party. Somehow they got my new CC info and charged me $150 today. How they got the CC, I don’t know. Now I have to waste my time tracking these people down.
Newtonswdc's Review of InstacartReviewed on 9/17/18 11:40 PM
PLEASE. STOP. MESSING. WITH. LISTS.🗒 😫 The lists are the *best* part of this app.🤩🤪 It’s worth the increase in prices💲🤯, it’s worth all the ways you try to trick us into paying extra money🧛♂️, it’s worth all the weirdness with the shoppers 👩🎤👨🎤👹, yet you keep messing with my lists! 😫PLEASE STOP.😠 It used to be very quick to place an order. It’s even worth the DOZEN or so clicks it takes to even *get* to the lists.📱 I had spent a lot of time 📆placing the items that my family members are *likely* to eat or can have on their diets.🍽 Then when I had about 5 minutes of my VERY BUSY schedule to place an order, I just went to the list 📑I wanted, boom boom boom, added the items🛒, placed the order, marked, ❎“No I didn’t want to pay 10% for this”, ❎“No I don’t want to pay 10% for that”, chose a delivery time⏰, sent the order 📧 and it was done! 🎊🎉🎈🎀And I usually tipped generously. 💰 Now my lists have become “categories” 😦🤔 and I can’t add a new category and populate it with items. 😲 And I really need to because the doctor put one family member on a new specific diet🚫🍇🚫🍚🚫🍕🚫. PLEASE. STOP. MESSING. WITH. LISTS. 🗣📣📢... Take a look at the other reviews, there are so many other problems with this app⁉️☎️⚠️📛📵🆘. Please don’t fix what isn’t broken. 🚫💡🚫.. BRING. BACK. LISTS... Please?
Hietego's Review of InstacartReviewed on 9/17/18 11:03 PM
PSA: Watch our for those hidden upcharges. They make it out to sound like a great way to get your groceries delivered when you live a busy lifestyle or just can’t make it to the store. It states on their website that they honor certain loyalty programs that stores offer, so it’s safe to say that the larger, more we’ll known grocers should be supported, right? I ended up paying double what I would have for my groceries, so I contacted their customer service line. Julian said that they do not honor the prices in store and only go by what’s on Instacart. That means no refund for me. Paying for 15 pounds of meat when the price on the packages literally say otherwise for 6 pounds of meat is absolutely absurd. To top it off, they jack up their prices by .40 or .50 cents on a ton of what they offer. That’s nice when you can have $10 off your order with a coupon, but are paying an extra $20 plus $5 service fee and a tip on a $70 order. I ended up spending $90 on a $60 (with $10 off) order after all the adjustments that were made according to Instacart’s pricing. After replying to the customer service rep I have yet to even receive a response within their “2 hour reply” window. It has been nearly a day. I am both infuriated and disappointed with this company and will not be using it again in the future.
Joe Dildo's Review of InstacartReviewed on 9/16/18 9:35 AM
$150 annual membership in addition to up-pricing each item by 13%, no bueno in my Book.
beadgrl's Review of InstacartReviewed on 9/16/18 9:29 PM
Service and convenience is great but service fee ridiculous
sjr56x's Review of InstacartReviewed on 9/16/18 4:41 AM
I really enjoy this app at first especially the way it’s organized and how you can sort items by things by the lowest price per ounce or a pound, but I had a lot of issues after the first couple times with delivery drivers and with things being forgotten or gotten a different product. Once I was charged for things that I actually didn’t get delivered to me and because they refuse to give paper recipdon’t give an actual receipt you can’t always prove it until Friday then had a lot of trouble with the representatives but I’ve also had to call back multiple times when someone can help me
sbajsksbabba's Review of InstacartReviewed on 9/16/18 3:43 AM
What is the point of asking me what item I’d like to replace the item that is not in stock with if that is ignored? Why are all the key items that I want not in stock? Why am I allowed to order an item that is not in stock? Why is this the only business on earth that allows this? A joke of a service, way to expensive considering you end up having to go to the store yourself in the end anyway.
Peanutbutter No Jelly's Review of InstacartReviewed on 9/16/18 2:31 AM
The app allows you to select alternative food items. But I didn’t receive them.So if your item is out of stock. You’re just refunded.Now I have groceries that can’t make meals. Plus the chat is delayed so the shopper won’t see anything until it’s too late. I would recommend not to use this app.
Bus1ne55's Review of InstacartReviewed on 9/16/18 2:21 PM
Instacart offered me $15 off my first order of $50+. My account shows the $15 available credit. When my cart total is over $50 the $15 credit does not appear anywhere at any point during checkout. I did not end up placing an order. Instead I decided to try my laptop and mobile site to be sure it was not something on my end. Same crap. I am an avid coupon-user and deal hunter. I appreciate signup incentives and I definitely would have tried Instacart if the incentive was more than an out-of-reach carrot.
BrooklynQueen420's Review of InstacartReviewed on 9/16/18 2:07 AM
Decided to try this out bc I love all things convenient, and couldn’t be more disappointed. Placed an order over FOUR HOURS ago, and not a peep. Checked the app 30 min after delivery time and thought it wasn’t a good sign that i could still add items, but being a first time user, was still hoping for the best. Finally just called help phone number and was told that the order was never picked up by anyone....something that could have been brought to my attention THREE HOURS AGO! I’m pretty ticked cause I’ve been craving Brussel sprouts since i ordered 😡
jasmyne443556's Review of InstacartReviewed on 9/16/18 1:42 PM
Never was able to place an order. Currently have an injured knee and can’t move around accordingly this would’ve really helped. Should’ve known it was too good to be true. Can’t check out it just keeps saying Error 400. And it’s not my card declining. No one seems to know what it is even though if you google it plenty of customers have the same issue. Gonna check out another app really disappointed.
Oils4thatgirl's Review of InstacartReviewed on 9/16/18 11:52 PM
Instacart is a total lifesaver/timesaver for our family! Not only does it save me from an extra trip to the grocery store.. it keeps me on track to not spend extra money on things I don’t need but see by walking through the aisles. I get exactly what I need and have it delivered to my home all while taking care of my family. Plus.. I get to help support other families that are taking care of my least favorite chore.. groceries.
bryan not using instacart's Review of InstacartReviewed on 9/16/18 10:48 PM
Their promotions are misleading. They do not advertise minimum purchase orders on referral promotions and customer service was TERRIBLE in working to resolve the issue or provide a new promo code - which was the reason I decided to give it a try in the first place. Terrible customer service = lost customers.
Adriannaa9371's Review of InstacartReviewed on 9/15/18 8:34 PM
It’s impossible to use a promo code on here, it’ll say you have promos but then they don’t work
BigShotRobTX's Review of InstacartReviewed on 9/15/18 8:28 PM
Instacart marks up each item and does not show that to customers at checkout as a line item in the totals. This extra fee they told me was to pay for the drivers that shop for you, if that’s true just show and tell us customers. Drivers I have spoke with have told me they make money from the tips alone. Well if that’s true where does the markup money go? Instacart already charges you a fee and have said they only make their money from that. I have spoke with the grocery store folks and they said they don’t set the Instacart prices... again where does the money go? Very deceptive that things can be broken down honestly for customers to see all actual costs.
InstacartReview's Review of InstacartReviewed on 9/15/18 6:16 PM
I enjoy the convenience of this service, and the shoppers are always friendly and prompt! The only disappointing aspect is difficultly in using the discounts and promotions that were emailed to me and the lack of competent customer service when calling in to the 800# and emailing them.
Dynasty2018's Review of InstacartReviewed on 9/15/18 5:48 PM
First order, still waiting over 2 hours late
mustlovedogs77's Review of InstacartReviewed on 9/15/18 5:04 PM
The fees on this app are insane! So many of them.
Tsunami Smurf's Review of InstacartReviewed on 9/15/18 4:57 PM
It’s makes NO sense that you can not use your debit/prepaid debt card if the correct amount of funds is available on it. Customers shouldn’t be unable to use a service because they decided to keep their money on a prepaid debit card instead of a commonly used bank or credit card service. Your still being paid regardless.
@ubuggin's Review of InstacartReviewed on 9/15/18 2:36 PM
Don’t like the delivery changes
MelLH17's Review of InstacartReviewed on 9/15/18 2:07 PM
I just purchased Express for $149 annually, and now I see a huge service fee tacked on my order instead of a delivery fee. Not cool, Instacart, not cool. I’m out.
alaska jay's Review of InstacartReviewed on 9/15/18 1:54 PM
Love that I can clean and order groceries such an amazing app
Twood422's Review of InstacartReviewed on 9/15/18 1:02 AM
The last 5 times I’ve ordered Instacart they push out the delivery order. Order alcohol? You get it in an hour. Today. Delivery between 7-8. It’s now 9. It’s been pushed out twice. Eta 920 and my dinner party is waiting.
HSC18379's Review of InstacartReviewed on 9/15/18 12:54 PM
Instacart advertises annual delivery for a one-time flat-rate. This was great for a long time but they just made their 5% “service fee” mandatory. If you’re forced to pay an additional 5% fee on every order that annual fee isn’t really an annual flat rate. I’m happy to tip the delivery drivers but furious that Instacart misled me about the fees associated with their service.
jadewillie's Review of InstacartReviewed on 9/15/18 12:52 PM
Your fees are too high and you need to iron out your glitches on your app
StooliesAroundTheWorld's Review of InstacartReviewed on 9/15/18 11:36 PM
I ordered flowers and chocolates for my girlfriend because we are long distance and I wanted to do something nice for her. I saw this app and decided to try it out and it was the worst idea I’ve ever had. The things I bought got delivered to the wrong house, no conformation, no nothing but don’t worry they said that it got delivered. So I’m frustrated waiting for my girlfriend to be surprised but she receives nothing. So I call the customer service number and the person I contacted said “things get delivered to the wrong house more than we’d like”. First off how can you run a business and not fix your problems. Second off the person I spoke to also said they would give me a FULL refund. Which should be what happened because I didn’t even get anything I ordered. I thought all was good until my girlfriend called back and found out I didn’t get a full refund. They refunded me for the products I bought not all the taxes included as well. Honestly I was just trying to do something nice for my girlfriend and buy her flowers and that couldn’t happen because of your company and then you try to s**** me out of my own money. Horrible company. I don’t plan on ever using InstaCart again until things get fixed where you are guaranteed the things you ordered. Very upset.
siamese117's Review of InstacartReviewed on 9/14/18 8:25 PM
Gone are the days when shopping used to take hours with screaming children who want to take everything off shelves and need to use the bathroom several times. We still do it occasionally at stores we can’t get deliveries from but this service has really saved us some much appreciated time. Thanks 🙏🏼 😄
Jwauchope's Review of InstacartReviewed on 9/14/18 7:45 PM
Awesome service! Fast and friendly!
AAA525's Review of InstacartReviewed on 9/14/18 4:30 AM
This is my second time using the service and I have to say it’s been amazing. Between working full time and going to graduate school full time, I never seem to find time to go grocery shopping. This service has helped tremendously to fill in on the days I am just overwhelmed and tired from my busy week.
69c10fleetside's Review of InstacartReviewed on 9/14/18 12:19 AM
I absolutely love this app and every person who has shopped for and delivered my food has been wonderful I’ve used them probably close to a dozen times at this point and I don’t have a single complaint.
THEY STOLE MY RING's Review of InstacartReviewed on 9/13/18 8:59 PM
This company is very shady. They did not help me when one of their shoppers came in and stole my ring at my job. The customer service is pretty bad. They lie a lot to you just to get you off the phone and don’t try to help you. I have a picture of the woman, name, and exactly where she came from and sent it to them. And they still some how after 2 weeks are unable to give me an answer. They leave me on hold for 25 minutes thinking I will hang up. The police officers have called them and they had the same complaint as me. I will be filing a law suit against them for not taking any legal action and for a huge lack of customer service.
Me!!<3's Review of InstacartReviewed on 9/13/18 8:26 PM
I upgraded to Instacart Express. Ordered my groceries at 11:30am in the morning, with a delivery option of 2pm-5pm. Hours later I received a notification that said I will receive my groceries between 4pm-5pm. Then at 4pm when I’m waiting at home for my groceries I received another notification saying I would receive my groceries between 5:15-6:45pm. This is not reliable based on the fact that I’m leaving my house for a meeting at 5pm. What is the purpose of paying extra for Instacart express if I still can’t rely on the delivery time. I then called Instacart to let them know I will not be home after 5 and I needed them between he time that I selected at 11:30am.(you had enough time) The guy then told me that he can get them delivered between 6:15-8pm. WHAT IN THE WORLD! The time just kept getting pushed. He tried to justify the lateness by telling me that a lot of workers took off......... NOT MY PROBLEM. I asked if it was possible to pick them up. He then said the next pick up time available was the next day at 3pm. RIDICULOUS! I then canceled my order and told him to forget it. I NOW HAVE NO DINNER FOR TONIGHT AND NOT EVEN AN APOLOGY. Do not use Instacart.
wally's person's Review of InstacartReviewed on 9/13/18 6:36 PM
Used app 3 times - different issue each time. 1) notification of replaced items for approval doesn’t happen 2) specific instructions on replacement preferences for the items in your order does not save properly or aren’t being viewed by shoppers 3) tried placing an order from a popular grocery store and 95% of items have to be entered as special requests. It takes longer to enter the items than it would take me to drive to the store and shop.
flowerbunny:)'s Review of InstacartReviewed on 9/13/18 5:42 PM
The best ever, I love it💗💗
djburdick's Review of InstacartReviewed on 9/13/18 5:34 AM
Huge time saver. They have all the stores I’d shop at in SF. Can even get beer/wine at BevMo. No longer have to figure out parking and waiting in line at grocery store. If items are out of stock replacements are generally good although. Best to watch in the app while the person is shopping to approve any replacements.
NonnaKHoll's Review of InstacartReviewed on 9/13/18 4:18 PM
Great experience with Instacart, good service and shopper who delivered to my door! Right on time too! 2 Thumbs up!👍😃
Helen Perry's Review of InstacartReviewed on 9/10/18 4:59 AM
The only way to go.
NicoandCasey's Review of InstacartReviewed on 9/10/18 2:53 AM
First time using this. Super easy and intuitive.
chevybebe's Review of InstacartReviewed on 9/1/18 9:41 PM
I am so in love with Instacart! All my favorite stores brought to my door in a hour. I am a vegan so it was very limited for me until instacart before I would have to drive to the next town over for whole foods and sometimes just get take out instead now I’m cooking almost every day because I can order before I leave work head home skipping the longs in the grocery store and I’ll have everything I need!!
VintageMonaLisa's Review of InstacartReviewed on 9/1/18 9:35 PM
I just signed up and agreed to the trial EXPRESS service. This is $146 a year, but is supposed to entitle you to FREE DELIVERY and a one hour time frame from multiple stores. I wasn’t given the option to switch to another location, so only a Costco delivery is coming. The “delivery” is free, but there was a $12.00 “service fee” and a $12.00 tip and then they added $30.00 to the amount charged, just in case there are extra charges at the store, etc.!? It’s not that big a deal, but if your budget is tight then it might be a big deal since you’ll have to wait 7 days for your $30.00 “just in case” refund! And now that I need to place a second location order then I’m going to pay an additional “service fee.” I will not keep this Express Service after this experience.
Jenakins's Review of InstacartReviewed on 9/1/18 9:00 PM
I have to use this because I have a chronic illness. It’s so easy. Now I use it my choice!!
annnell's Review of InstacartReviewed on 9/1/18 8:50 PM
Great convenience and excellent service.
pbp1974's Review of InstacartReviewed on 9/1/18 7:25 PM
Today we received onions for which we paid $6.50 and all of them were spoilt and bad quality. Instacart boasts about making life easier but if the quality is going to be so bad for in addition to the high price, i would not be motivated to use it again. This has happened previously too, hence makes me more disappointed. - Priya
ConnieW55's Review of InstacartReviewed on 9/1/18 7:09 PM
Sometimes I find it hard to find items. The bananas seem to go bad rather quickly.
Jeffandmysterio619's Review of InstacartReviewed on 9/1/18 7:02 PM
It's sad because this app has so much potential to make so much more money and make so much more business if they were honest. They shouldn't have to hide it in the terms that they will be charging you an extreme amount of money for a subscription that you didn't ask for.
Rowingstone's Review of InstacartReviewed on 9/1/18 6:26 PM
I won't use again.
sfhnvxgh's Review of InstacartReviewed on 9/1/18 5:30 AM
Does anyone have the same issue with the app freezing up while I’m in the middle of shopping? What’s the cure?
Zuzulisa's Review of InstacartReviewed on 9/1/18 4:54 PM
I got it figured that if I ordered thru Instacart I might save at least the $20+ Lift/Uber charge for pickup at the store. Wrong!!! The Instacart developers are beyond greedy! I have seen Fundraisers fee a corporation to death, but Service from Instacart does even better.....! Now let me see.....You pay a $149.00/yr. Membership fee, then you pay between $1.00 to 4.00 more per item depending upon the item, and while you can balance this out bkz you save yourself on transportation with free delivery — It is not until checkout that your learn that there are ADDITIONAL FEES! You have an additional fee for “Platform Maintenance (as if they couldn’t make that a part of the Annual Membership Fee!) AND you are asked to give a 20% TIP to the poor driver (What! Isn’t he PAID?) AND then you have taxes!!!! No comment. Let me say in closing that Publix Employees do not accept tips! Beyond that this is truly an expression of the American Way that takes advantage of those in need!
drperi123's Review of InstacartReviewed on 9/1/18 4:31 PM
3x I ordered and had to cancel because they did not have drivers. I was not told at any time to make other arrangements. The store literally closed.
MECookie27's Review of InstacartReviewed on 9/1/18 2:26 PM
This will be my last attempt at using this service. Lately we have not been able to get delivery, today and last week are great examples.
Gamer12gamer's Review of InstacartReviewed on 9/1/18 2:04 AM
Sometimes they can’t deliver same day, I’m from Texas and they have app called favor, they are available all day everyday
MacCanonGirl's Review of InstacartReviewed on 9/1/18 12:53 AM
Made changes I did not approve and never responded to my texts telling her to stop making replacements!!! Horrible experience!!!! No way to call anyone . Total BS!!!!
coastergirl99's Review of InstacartReviewed on 9/1/18 11:40 PM
I've used Instacart many times and was pleased with if; simply choose items and they'll be delivered within a time window. Very easy for someone like me who works a lot. I really liked it, until today... I placed an order around noon to be delivered between 2-3pm. I got a notification through the app that the transaction didn't go through, but my bank account had sufficient funds and had already been processed. After 4!!!! Different calls to their customer support (being put on hold numerous times), I was on the phone for over 2 hours!!! We ordered things for a party; but I was constantly having to leave so that I could talk to different people to figure things out. Problem was they didn't know what the problem was. I was told it wasn't something on my end and heard from a supervisor "things don't always connect". It's 7:30pm now, still nothing delivered, and I am disappointed and frustrated! When Instacart works, it's great; but if there are any problems, you're basically screwed. Honestly, use a different app!
sports9876's Review of InstacartReviewed on 9/1/18 10:50 AM
This app is an embarrassment. The customer service is laughable. The deliveries are late or the people can’t even find simple items in the store. They’ll charge your card days in advance before they are suppose to then you’ll have to wait to weeks to be reimbursed.
Dev purkayastha's Review of InstacartReviewed on 9/1/18 10:24 PM
I ordered from Smart & Final in Coronado. I stayed home to take delivery. After two hours the app side order is cancelled. No reason given and no way to ask what happened. I am deleting this app.
NotReallyNessa's Review of InstacartReviewed on 8/9/18 9:18 PM
Use this app a couple times to get my groceries delivered while I was sick, that part of it was great. However I signed up for the express app for the 14 day free trial and deleted on the 13th day. I was still charged $150 afterwards and when I tried to refund it the customer support told me it would be refunded by midnight. Three days later I find out they never refunded my money in my bank account got overdrawn. When I called back to talk to them about this they were absolutely no help and quite rude on the phone. won’t be using this service again
PFPurple's Review of InstacartReviewed on 8/9/18 8:38 PM
My last list of groceries cost $80.82 at the grocery store (my shopper left the receipt in the bag). I was charged $93.20 for those items plus $5.99 for delivery plus $4.62 for service plus $4.62 for tip (I also gave $5 tip at the door, but that is not included here). Basically I paid $27.61 for the convenience of someone shopping for me. I just had surgery so I really needed the convenience this time, but $30 for delivery??? Wow.
Brown bear lily's Review of InstacartReviewed on 8/9/18 8:19 PM
The app has a lot of bugs! I hate about it!
wont be duped's Review of InstacartReviewed on 8/9/18 6:40 PM
The app is a great help,?easy to follow tool, but I’m shocked and angry that while I signed up for the $149 annual service, I’m still charged a $10 “ service fee” on my order. I will be canceling my subscription- not how you should do business.
nvpatentlawyer's Review of InstacartReviewed on 8/9/18 2:49 PM
So far I have used the service twice to try it out. I paid $25 for one-month membership which includes “free” service. Both times I was charged a 5% service charge. How is that”free?” A 5% tip is also the default, which I have no problem with. But if you say the membership gives you free delivery, that means free, not 5%. That being said, the shoppers did a fine job, were pretty much on time and friendly. I am still debating whether to continue my membership.
davephase's Review of InstacartReviewed on 8/9/18 2:24 PM
She replaced the items I needed with other items
RoxDouble's Review of InstacartReviewed on 8/9/18 1:52 AM
I made my first order today and it was so neat. They contacted me to replace items. The notifications were pretty cool when anything was out I got a notification. The app updated me when the shopper started and finished.
Debvwlo's Review of InstacartReviewed on 8/9/18 1:42 AM
I love having Someone shop for me! especially when I’m traveling and come home and want to have fresh groceries, produce,- food to eat and have on hand. It is so helpful to go home and just relax and have that there already!
kasheri's Review of InstacartReviewed on 8/9/18 11:12 PM
A friend suggested Instacart, and I couldn’t believe that it could be so easy to use! Now I love it!
rbk12245's Review of InstacartReviewed on 8/9/18 11:05 PM
Not recommended. Ships is 10000x better. It worked ok a few times. Last two times had some major issues. A random guy showed up with the groceries instead of the woman on the profile, and to make it even worse there were a bunch of missing items. Today, I tried to order groceries for a friend that’s sick. The shopper cancelled the order without messaging me or giving a reason!!! I called to get it taken care of, and instead of a refund or credit for my trouble, they explained that my account was actually charged a cancellation fee!!!!! Eventually I was able to get them to lift the fee, but they refused to give any credit. I ended up having to take MORE time out of my day to deal with this issue.
joicee53's Review of InstacartReviewed on 8/8/18 4:07 PM
I love the ability to shop from home and have it delivered. This app works well, but I wish it had a shopping list we could add items to as they run out at home. Then when it’s time to order we can move items over to the order area. That would be a great feature.
Njones2015's Review of InstacartReviewed on 8/8/18 3:37 PM
Most convenient accurate service I have EVER used. Well worth the fees!
Crysta11ove's Review of InstacartReviewed on 8/8/18 3:00 PM
You place your first order on the app and 2 of the 3 items you requested are out of stock..will not be using again..
boo ch's Review of InstacartReviewed on 8/8/18 12:55 AM
Imari O was great! Excellent communication! Picked great substitutes. So happy!
MrsNieves15's Review of InstacartReviewed on 8/8/18 11:58 PM
First experience, order said it’d be here between 6:30-7:30... it’s currently 8pm. Still waiting.
alumnieib's Review of InstacartReviewed on 8/8/18 11:06 PM
I love this option. I hate getting out as I get older. Instacart is so prompt and I do love the interaction. If I am not available then I am not disappointed in any changes made if my item is out of stock. It does sometimes make a difference when a male does the shopping. One didn’t know where to look for green bananas. I told him they are just bananas that aren’t ripe. But one gentleman went the extra mile and asked if they had any of my brand of Formula (for my grandson) in the back as it was out of stock and they did! Also came up with a good replacement for the diapers I wanted. I am so happy with the service!
Miami Culinary Tours's Review of InstacartReviewed on 8/8/18 10:48 AM
Instacart resolved the issue for us, now we have our groceries done every week! If you think about it, it’s cheaper to have Instacart than having to drive and spend your time shopping and waiting in line. It works perfect, never brakes.
dinarobby's Review of InstacartReviewed on 8/7/18 9:22 PM
I work long hours and this app allows me to plan my meals on the commute and have my groceries at the door when I arrive. Super friendly people contacting you during the process FROM LOCAL SHOPS THAT YOU ALREADY KNOW, and reasonable for the convenience. Highly recommend!!!
threekidsathome's Review of InstacartReviewed on 8/7/18 8:17 PM
I’m a busy mom with three kids at home. Sometimes going to the grocery store is just not possible. This experience was so easy and convenient, I’m sold!
lilmiss0715's Review of InstacartReviewed on 8/7/18 12:48 AM
I can never order fruit of any kind because only ONE person know how to grab an apple that isn’t so bruised or squishy. I just threw away 3 Organic apples I paid over $1 each. Sorry kids you all have to split your apple after dinner tonight! This is my 3rd problem with the SAME shopper. I think I’m done using this app. I want correct food by people that can shop. If you can shop do a different job.
trapper2933's Review of InstacartReviewed on 8/7/18 12:43 PM
This was a mess from the get go. I signed up for a Express 2 week trial. For some reason in my head I thought it was a 4 week trial so when I went to cancel I realized I had been charged 149 for a year subscription. No big deal. I decided that I would try it out for a year. Excited to make my first delivery order, I made a purchase of over $35 to get a free delivery and it said that I must use a free Express Trial to get free delivery! When clicking on that I was informed that I had already used this! Also, I had clicked on a link directly from my email to "shop now" and get $15 off. This was not reflected on my checkout and there was now a $5.99 delivery fee as well! I called customer service and was told that somehow there was 2 emails address associated with my account and that after my groceries were delivered I would have to call back again to get it resolved. I was told that notes were put on my profile and it would be a quick fix when I called back. So I called back after my groceries were delivered and the person who I spoke with had no notes and no idea what I was talking about. I had to speak with a manager to get the delivery fee back as well as the $15 discount. What a headache and waste of time!
Bradjprice's Review of InstacartReviewed on 8/7/18 10:56 PM
I placed my first and last order. They called to tell me the driver had forgot a sack. I have to go back with their rep and identify the items that weren’t delivered (10 minutes). She then tells me that due to the size of the order she will need to transfer me. I wait 8 minutes on hold and hang up. I can accept an honest mistake but either I was very unlucky or they just don’t have the system ironed out in my area.
Mollie N's Review of InstacartReviewed on 8/7/18 10:55 PM
Quick service! Really handy when you have a newborn and a toddler saves time and stress free!
Zyngasucksnow's Review of InstacartReviewed on 8/7/18 10:53 PM
Remove the tips and driver’s will be tipped better.
SueLansdon's Review of InstacartReviewed on 8/6/18 8:36 PM
As someone currently receiving cancer therapy, it’s difficult for me to Get out and do my own shopping a lot of times. Also, since I basically have no immune system, I try to avoid being around a lot of people. Instacart has been a lifesaver for me. I can select from a variety of stores in my area, the shoppers are very conscientious about getting me the things I’ve asked for contacting me to get permission for replacements, and I have absolutely never been disappointed. I highly recommend this service to anyone who needs help shopping or just needed to put a little extra time in their day.
crissyg4711's Review of InstacartReviewed on 8/6/18 8:30 PM
I’ve used Instacart & Shipt for over a year now. I recently moved to Iowa & for some reason Instacart is totally off now. I will it use it any longer and just go with my local grocery store delivery - they have same delivery fee & don’t charge & “service fee” it’s ridiculous & every time supposedly the store is out of stock...just isn’t worth it.
HealthyMe!'s Review of InstacartReviewed on 8/6/18 7:27 PM
Have used this service about 5 times now and love that I get all my items -just what I select- so fast!!! Excellent communication from shoppers and those that deliver. It’s always service with a smile;)))
margosnow's Review of InstacartReviewed on 8/6/18 7:14 PM
There should be at least a small window of time to review and approve replacement items. I’m trying to refund one item and then all of a sudden shopping is complete and I’m stuck with products I don’t want!! So frustrating!!
angry angry shopper's Review of InstacartReviewed on 8/6/18 5:31 AM
Horrible shoppers. Cancelled my order without coming to the front door. Will not use this service again!
TRWATL's Review of InstacartReviewed on 8/6/18 5:11 PM
I’ve ordered from Instacart twice and both times I’ve order I’ve receive the wrong product. And in both case I specifically indicated organic meat, but was brought conventional meat - 1st time turkey, now chicken. I order from Whole Foods for the organic meat products and both times I’ve not gotten what I ordered. I even sent a reminder to the shopper about the important of Organic whole chicken...disappointing. :-(
RoBNiTo's Review of InstacartReviewed on 8/6/18 2:38 PM
uuuuuuuuggggggggghhhhhhhh's Review of InstacartReviewed on 8/6/18 2:15 AM
I have used this app before with a different store and everything was great. Not this time. I ordered from a nearby Smiths and I had several items that were wrong and missing. This defeats the purpose of having my groceries delivered and ready for the week. I now gave things I don’t need and will need to go to the store. It looks like it was done very sloppy and in a hurry. Some of the produce wasn’t even in a bag. It was just thrown in. Very disappointed.
IFWPangaea's Review of InstacartReviewed on 8/6/18 1:55 PM
Placed my very first order on Saturday- got it scheduled for Delivery on Monday so very excited about how quick it would be here. This morning, 10 minutes before my delivery window of my order I got an email from Instacart saying my delivery would not happen because the shopper called off sick and my food would not be delivered until tomorrow night. This is my first order and it’s already ruined. I canceled my entire order. Perhaps I will try again once my frustration fades.
Rosaa's Review of InstacartReviewed on 8/5/18 9:55 PM
I use this app frequently. I would rather spend my time shopping from my phone than out managing traffic, searching for stuff up & down aisles while dodging crowds, and waiting in line. Thank you, modern technology & services like Instacart. One thing I would change about this app is the ability to select which shopping cart I would like to pay for. Currently, if I am adding stuff to my Costco shopping cart and to a second shopping cart from another store, I want to be able to select which cart I am ready to pay for. Because sometimes I’m still adding items to a second cart but am finished adding to the first cart, meanwhile the first cart needs to be paid for before the store closes. Whereas with the second cart, the store doesn’t close for another few hours and I can still browse & add more stuff to it. So currently you pay for all carts in one transaction. And a question: if one cart is worth a couple hundred In items and the other is only worth 30, for example, how are the two drivers tipped since it’s a tip based on a percentage (preselected by user) of the total transaction and not a percentage of the individual cart related to the shopper/driver?
laceym2029's Review of InstacartReviewed on 8/5/18 9:17 PM
I’m frustrated because three weeks ago I put together a cart and it wouldn’t take any of my three cards which were declined when I never received a denied alert (which I do when my credit card company denies a charge it doesn’t recognize). Frustrated because of the time I’d spent, I deleted the app then yesterday thought I’d try again. It declined my Apple Pay and my card. Again, no alert suggesting my credit card company rejected it as potentially fraudulent. I wanted to use this app so I could do it quickly and in my own time, not spend my time looking for groceries I can’t buy or waiting on a phone line to explain the issue and trying again. I’ve seen other people review about this issue as well and I thought after a few weeks, maybe it was a glitch and would get fixed. I’m disappointed because it was an awesome idea and I was excited to try it on days I can’t get to the store.
concernedcustomer2083's Review of InstacartReviewed on 8/5/18 9:11 PM
Not the person on the picture who delivered my items
almost perfect.'s Review of InstacartReviewed on 8/5/18 7:51 PM
You emailed me a coupon for $15 off. I have been on vacation and unable to use it. Now I’m shopping on Instacart and my coupon is no good. I’ll be happy to find another grocery delivery app. That will reward me for utilizing them.
ZipDag's Review of InstacartReviewed on 8/5/18 5:25 PM
I have a couple suggestions If items are not in stock and items need to be replaced, shopper should find replaced item at around the same price and quantity. For instance, sausage on sale foe 2.98. It is out of stock so one was replaced for double the price not what I was expecting. Also please do not allow shopper to purchase dented cans. Asparagus was suppose to be 1.85 a bunch. Why was I charged $12.00 for 2 bunches(that was way out of my budget) but shopper delivered way before expected and she was very nice
whtqk's Review of InstacartReviewed on 8/5/18 5:14 PM
Every delivery I receive they are more than happy to help bring it to my condo door!! They are so kind - well done Instacart!
artbyginnym's Review of InstacartReviewed on 8/5/18 5:00 PM
Thank g** for this service - I have been in bed 10 days since an accident and can’t drive. This was easy and efficient and my shopper Devon even text me with alternate choices. I’m hooked!
lizagogurlfood's Review of InstacartReviewed on 8/5/18 4:56 PM
The service fee is annoying. I would rather tip the driver more money.
jnarand's Review of InstacartReviewed on 8/5/18 2:22 PM
Needs better communication on sales and if the sale items are not available. Most shoppers will just get the closest match without considering the cost..
Busy lady 1000's Review of InstacartReviewed on 8/5/18 12:25 PM
Love the tech but I keep getting half rotten fruit.
Dave the Dope Fiend 's Review of InstacartReviewed on 8/5/18 11:51 PM
Super nice to have groceries delivered. Except the shoppers make the worst decisions and say absurd things like the grocery store is out of milk or chicken breasts... never seen that in 40 years of grocery shopping myself, but happens on Instacart regularly. Also, their substitutions are terrible. Lastly, the tipping situation is confusing. I am happy to tip, but please make it clear who I am tipping and for what.
Miley Button's Review of InstacartReviewed on 8/4/18 8:35 PM
I am fed up never getting my groceries right... your shoppers are lazy to carry anything that they think is heavy! I’m don’t using your service. I ordered 10 bottles of sparkling water- yet they are not here? And then I was charged for them.
Mame7747's Review of InstacartReviewed on 8/4/18 8:10 PM
Sharise was fabulous and very very kind And considerate of my needs. She paid close attention to the quality and e pirating dates in all items. . I would love to use her all the time!!
paolir's Review of InstacartReviewed on 8/4/18 7:33 PM
The idea is great but execution is very poor. The items ordered from Costco arrived after the specified delivery time (this was not the first time that this happened). The bag of rolls was opened and possibly missing units. Lastly, a replacement was made without any communication or request for authorization. Terrible service.
Tluv8888's Review of InstacartReviewed on 8/4/18 3:12 AM
Horrible 3 times I’m done!!!
xortxort's Review of InstacartReviewed on 8/4/18 1:59 AM
At first I thought this was going to be a good idea, I didn’t want to run to the store to get my dog food. After my purchase, i definitely think i should have gone myself. First, it “recommends” the tip *to start* Second, the bag of food that i was buying was only 19.99 & it wasn’t until after i had placed the order in small print them said i was going to be charged 45$ and after 7 business days it was going to reflect my final charge . THAT SHOULD HAVE BEEN THE FIRST THING THEY SHOULD HAVE MENTIONED BEFORE PLACING THE ORDER!!!!!!!! I ended up paying more than double of what my item was worth !!!!!! WILL NOT BE SHOPPING FROM THIS APP AGAIN !!!!!!!!!!!!!! 19.99 went up to $35 after delivery, service & “tip” . . & then I get charged an additional $10 . Ridiculous!!!!!!!!!! If I could cancel my order & get my refund instantly believe me I will !!!!!!!!!!!!!!!!!
Genevieve's Lambpants's Review of InstacartReviewed on 8/4/18 1:49 AM
I’m a new mom and I couldn’t live without using this app for someone to go out and shop for me. It’s so easy !
Mermaidoonbeam's Review of InstacartReviewed on 8/4/18 1:18 PM
We used to be grateful for Instacart. But they changed it up. They shop it fast but don’t deliver it on time. They shop it, store it and then it sit, sits and is delivered - whenever. Before, The shoppers were enthusiastic, helpful and fast. If you were waiting on an order it’s because they hadn’t started shopping. You could chat w your shopper to add or change things. But the last few times somebody shops right away and sticks it in storage there’s nothing you can do. Your rotisserie’s chicken sits w your frozen ice cream - lonely and afraid in the dark. Yesterday we ordered lunch early for a 12 delivery. The shopped it right away but didn’t deliver it. Bc we were waiting - now til 1 we wanted to add something to our order- nope it’s in storage. When we found out that it wouldn’t be here til 2 we cancelled.
Akay77707's Review of InstacartReviewed on 8/4/18 12:39 AM
Andrew was great! The delivery was prompt and he communicated with me throughout the trip to update me on status.
Stiptonite's Review of InstacartReviewed on 8/4/18 12:09 AM
I bought the year subscription and after a month I’m regretting it. I tried a new store and the shopper replaced 2 items. I’ve had this done before but they typically change the price on my receipt and I get charged the correct amount. This time, the items were replaced with cheaper ones but I was charged the higher price on both items. I’ve messaged customer service three times and get the same canned answer each time (we cannot account for store sales or loyalty card items) which does not apply to my situation. I sent a picture of the items that had the price listed on the front and was still not reimbursed. I’ve had a few other minor issues (changing items without asking me, changing them to things I don’t want) but there are some fixes that have helped some with this. TL;DR DO NOT GET THE ANNUAL MEMBERSHIP. You’ll get charged extra for things and the customer service is terrible.
SAZKIA's Review of InstacartReviewed on 8/4/18 11:00 PM
Never promo code work
Beegonzo1208's Review of InstacartReviewed on 8/4/18 10:53 PM
Omg.... instacart. You have changed my life for the better. You’ve helped me get through a major surgery and continue to help me get through my chronic illnesses. You are a blessing to my family. I’m able to order my groceries while I’m bedridden, and your employees who deliver are my angels. Some of them have even helped me stock my fridge. I cannot speak highly enough for everything this app has done for me. Thank you.
Srocc6's Review of InstacartReviewed on 8/31/18 7:03 PM
I had an awful experience an a shopper which cost me my “saved time”. I was contacted my support and they credited my account, but I refuse to order with this application again. Sad to say shoppers need training for picking out groceries 30% of them were damaged, thrown in, heavier items above, my cucumber was broken in half, produce was not bagged, and my milk carton dented. The cherry tomatoes were out of the box it came in. The bag it came in was also broken. Customer service is kind but that didn’t make up for the process being counterproductive. One star is for customer service and the other is for the delivery man.
tator tash's Review of InstacartReviewed on 8/31/18 2:20 AM
The way he packaged and kept me updated on items was fantastic I hope I get him again!
moonchyld62's Review of InstacartReviewed on 8/31/18 12:38 AM
You need to be available to choose substitutions which was ok for me. But if size wrong of product or amt. of weight for meat inaccurate, Instacart will not refund your credit card. They put it on their tab forcing you to shop there again if you want your money back. And if dissatisfied with their service and choose not to use them again say goodbye to your money. Meaning, you are just SOL.
kayakauai's Review of InstacartReviewed on 8/30/18 9:36 PM
Really poor customer service. Charging DOUBLE on certain items as compared to store pricing. Inconsistent pricing - one time an item was $8, second time it was $16. Tried via email and phone call to get it adjusted, but was told they can't do anything to help me. Also overcharged for sales tax by 400%. Doesn't seem legal. I have proof because driver left the store's paper receipt with my order. While store charged $.70 sales tax, instacart overcharged me $3.80 sales tax. Are they pocketing the difference? Every item was at least $0.10 more than in store (no biggie), and up to 100% more, which is crazy. With the overcharging for items, sales tax, and fees, my order costed over 30% more, or $35 more than the actual items. I would have remained a customer if the manager I spoke to was friendly and offered service, however they treated me extremely poorly so I won't be their customer anymore and highly recommend you think twice before using them. Unless you don't mind overpaying, paying double the retail, and getting no customer service on top of it. For me, with 5 star pricing, I like 5 star service. The company's management's service was 0 at best.
nonickname1234's Review of InstacartReviewed on 8/30/18 5:19 PM
I’ve been using instacart for over a year and in two cities. This app is a lifesaver! I’ve also been impressed by their improvements to customer support. When I first signed up, I found it frustrating, but they’ve done a great job taking feedback and it’s some of the better support out there now. Sometime you can get a shopper who isn’t great, but they do the right thing to remedy that. I’m moving again in a week, and I hope they have it in my new town! I recommend it all the time to my friends, but it isn’t in their area yet. Fingers crossed for continued success and expansion!
AtlPupLvr's Review of InstacartReviewed on 8/30/18 4:26 PM
This shopper and driver uses insulated bags of her own to ensure food stays cold. She happily brought them in (I’ve had back surgery) but had extra Aldi paper bags in case she had to leave items on the porch. Very positive and fast!
Hannotek's Review of InstacartReviewed on 8/30/18 2:40 AM
I placed my first order with Instacart this evening, and I was not satisfied at all. I placed my first order after 7pm and the only available delivery time was between 11pm and midnight. That’s not an issue because I’m up late anyways, and I thought it was neat that I could get something delivered that late at night. One of the items I ordered was baby formula, which was a most needed item for tomorrow morning. At 10:22pm, I received a notification that my delivery time was rescheduled until the following morning after 10am. That is a tremendously inconvenient change. I checked tomorrow’s available times, and 11pm to midnight is also available. So what is the reason for the cancellation this evening? If I select the same delivery time tomorrow, will it also get rescheduled? If the time is not available for delivery, do not offer it to a customer. If the store is closed, make sure that time is not available for delivery. I’ve used amazon prime now, jet, and boxed for years with zero cancellations or issues. I don’t know that Instacart will get another chance.
abt12345's Review of InstacartReviewed on 8/30/18 2:35 PM
I’m getting tired of items that I select that happen to be out of stock being replaced with items that I don’t want. Stop charging me for things I didn’t ask for and just leave the replacement item out. I’d rather not have what I wanted than pay for something I didn’t ask for. This happens all the time and it’s getting to be very annoying.
Evelyn143's Review of InstacartReviewed on 8/30/18 12:20 AM
I loved the services of instacart and used the services almost twice a week for my groceries because I’m usually unable to shop during the week. I loved it until I realized that there was an extra mandatory service charge (that I always opted out of so I can tip my delivery people) was being doled out for every check out, even after I was paying for the annual membership services! I called CS right away and was told that the once optional “service charge” fee will now always be applied to every order and there’s no way around it. There was no warning or alert about this charge suddenly becoming mandatory. It just did overnight and I was paying it without even knowing it because I trusted Instacart... until I realized a consistent up charge in my spending. So like I did with Postmates and their ridiculous extra service charges on TOP of the annual fees, I very sadly dropped my friendship and membership with Instacart. It was getting way too expensive.
Angela del Pino's Review of InstacartReviewed on 8/30/18 12:10 AM
I end up saving a lot of money on groceries because I only buy what is in my list! It helps with food wastage too because I can look up recipes and add ingredients to my cart at the same time! The drivers are always so friendly and most of them ensure to pull out any meat or perishables and hand them to me so I can put them straight in my fridge. This is great because I don’t tend to unpack my bags immediately as I am usually in the middle of something important. Some of the drivers have trouble finding my apartment so it would be good to have the option to insert a picture to help them quickly know what to look for. I don’t think my Instacart Express membership is worth it as I still have to pay a service fee every delivery.
PhillyCarter's Review of InstacartReviewed on 8/3/18 7:24 PM
Shoppers replace my requested items with items double the price. This needs to be better mitigated.
Randen Montalvo's Review of InstacartReviewed on 8/3/18 2:54 AM
Great service but paying an annual fee plus 13/15% more for groceries is a sign.
LauraJayneParson's Review of InstacartReviewed on 8/3/18 2:06 PM
In addition to the delivery fees, instacart also adds a service fee and increases the price of your groceries. It also automatically adds a tip. The app doesn’t update in real time with grocery store stock.
Pam-Paw's Review of InstacartReviewed on 8/3/18 1:39 PM
I really appreciate Instacart it has been a life saver!!!
D1bound2018's Review of InstacartReviewed on 8/3/18 12:46 AM
Instead of being charged the $50 that was totaled, I was charge $60. the system said that this would change once the order was completed. after I submitted the order I was then told that it would be completed and refund it to me in seven business days. This is withholding the truth during the process and fraudulent. I will not be using your services again. TRUST! You’ve lost a potential great customer over $10 Bye Instacart
krw ITUNES's Review of InstacartReviewed on 8/3/18 11:32 PM
Great when no time to shop!
scaredy bears's Review of InstacartReviewed on 8/29/18 7:17 PM
Items I had ordered were replaced with brands I do not like. And then they said they were done shopping before I could tell them I don’t want the replacement brands she chose. And no way to call and complain about or get it corrected.
@Sigil's Review of InstacartReviewed on 8/29/18 6:09 PM
The app isn't userfriendly. Company could be more transparent. The selection in app is inferior to the actual store.
Fgjfsfbcdhkvdfjjg's Review of InstacartReviewed on 8/29/18 4:56 AM
Their ad doesn’t have an “x” to close it. If you see their ad, you either have to install this app or close the app the ad was in. If the ad is that deceptive, how deceptive is this app? I’m not using it to find out.
Telayana's Review of InstacartReviewed on 8/29/18 1:54 PM
HORRIBLE EXPERIENCE. All I have to say this app isn’t transparent. They take double the money from your account. The app has NO CUSTOMER SUPPORT! So if you get s****** there’s no way for you to contact them on their app. Just a horrible shady app.
gkhealth's Review of InstacartReviewed on 8/29/18 12:26 AM
Delivery time changes a lot. Not reliable.
LMRTPR's Review of InstacartReviewed on 8/28/18 7:59 PM
Love love love Instacart! It makes life so much easier with all of the responsibilities etc that one has to take care of.
Lindssss24's Review of InstacartReviewed on 8/28/18 7:46 PM
I’ve noticed there are others who notice that you are charged significantly more than you should be. Instacart is pocketing the extra money without necessarily telling you they are. Make sure to read the pricing policies for the store you’re ordering from. Instacart charges you a service fee, tax, and tip (which all makes perfect sense) but what they don’t just blatantly tell you is that they will also up-charge what a store is selling, and essentially charge you more for an item than you would have paid in-store. For example, I ordered from Safeway and my actual hard copy of the receipt listed $37.02 but my “Instacart total” was $43.22 (excluding tax $0.71/tip $2.16/fee $2.16), and with the fees included I was charged $48.25. If you did the math you’ll see I should have been charged approx $42.05. If you’re reading this and thinking “that makes no sense”, you are absolutely right, it doesn’t. Instacart pays the in-store price, and upcharges you their own price. When I reached out to instacart they informed me “the paper receipt should have been kept by the shopper”, they withhold the receipt “for their records”. But what you don’t see is that on the pricing policy they state: “in-store price of a particular item at the time a purchase is made, may differ from what is available through the instacart platform”. So keep in mind, you may be paying a lot more than should be, (aside from taxes, fees, and tip) had you just gone to the store. So if you are putting items in your cart because they are “on-sale” instacart does not get to take advantage of those sales, so you pay the regular price (even though you’re charged the sale price) instacart just keeps the difference without telling you! I have no problem paying service fees and a tip, my problem with the service is the fact that you actually pay way more than JUST service fees and tip, they just don’t tell you this and hide it in the pricing policy, and tell their drivers to make sure they don’t give you the hard copy of your receipt. A little scammy in my opinion, and probably cheaper just to order my groceries through Postmates or Door Dash since I will just pay the in-store price + tip and service fee.
X-Steen's Review of InstacartReviewed on 8/28/18 6:14 PM
I work and have kinds. I hate grocery shopping. This is the best way to get my groceries! I’ve never had a problem with produce even! Yeah they’re early sometimes oh well. If you know they’ll be delivering your groceries at least make yourself available. Don’t wine about getting better service duh!
rscobbie's Review of InstacartReviewed on 8/28/18 4:50 AM
I paid a delivery charge to a store that doesn’t deliver but show it does online and finally after three hours my perishables were bad and my frozen dinner were thawed. I want my money back for this misguided representation that this store delivers.....
87trix's Review of InstacartReviewed on 8/28/18 4:32 PM
I was ready to sign up thinking the monthly fee would cover any expenses for using this service. But no, you still pay 5% per order for ‘service fee’ which is said to cover insurance and background checks. Why? That should be included with the monthly fee. I am happy to tip my shopper, but if you are charging per month, claiming no delivery fee, that should be it. No other charges other than tip. For that matter I cannot sign up.
Original QuietRioter's Review of InstacartReviewed on 8/28/18 4:23 PM
I love this app. I am partially disabled and grocery delivery is literally my life line. The app is great! I give it 5 stars, 2 thumps and all that jazz. What I find disturbing and severely dislike is that no matter what you are charged an extra $20.00 on top of your bill that you hopefully get refunded in 7 days. This is a huge problem for people on a strict budget and/or on disability income. This needs to go!!! This is a huge obstacle for CustomersOnlineSupport, and makes me not want to recommend the app to others. So far, Instacart owes me $40.00.
CheeriosNC's Review of InstacartReviewed on 8/28/18 1:04 PM
I have used this a dozen times and found everyone to be helpful and friendly. I alway get what I want. If there is some I don’t want a substitute for I put it in the notes. Great service!!!
Bree&Alexx's Review of InstacartReviewed on 8/28/18 11:57 PM
Chessjon's Review of InstacartReviewed on 8/28/18 10:14 AM
the price you pay for items is not the price the store charges. my bills are constantly 30-40% higher than the store. they wont correct it. scammers.
Porsche Zfsn's Review of InstacartReviewed on 8/28/18 10:00 PM
Fantastic on all areas. Well done.
Ohcergcch's Review of InstacartReviewed on 8/27/18 4:00 PM
customers are paying $.40 per item that goes to the shopper and then an additional fee per item that goes directly to Instacart plus almost 4 dollar fee per order plus tips going to the shoppers plus a fee to Instacart (it’s not clear the exact amount and I only realized the price differences when I searched the grocery store app for a specific item and realized the price increase. Any discounts or in-store coupons are not passed on to the customers. Those savings go directly to Instacart instead. Customers receive a receipt electronically sent from Instacart instead of the store copy. I don’t begrudge paying the shoppers but the pricing structure is a bit murky. Instacart charges what is in their system even if there is an error. This policy means if the item shows as $4/lb but the in store price is $0.99/lb, the customer is charged the $4/lb no matter what is charged at the register no hours are guaranteed for the shoppers and if they are not lucky enough to be able to pick up hours then they’re out of luck. If the shoppers do get hours, they’re still not guaranteed any orders and if they’re able to get orders they are not guaranteed any money beyond the $.40 per item and roughly 4 dollar delivery fee. Most orders will take over an hour to pick them up. The average hourly wage is anywhere between zero dollars and $12 (in the rare occasion) an hour plus gas and wear and tear on the vehicle. They have hired way too many shoppers. the system is set up so they can make sure they have enough shoppers if needed and it’s basically not their concern if shoppers get hours. When questioned how they are able to keep employees, their response was if shoppers quit then that just means the other shoppers will have a better chance of being able to pick up hours and there are plenty of shoppers waiting in queue. If the repeat, non-tipping customers are bypassed, it would generate a reliability report and after five reports, that shopper is gone. Imagine shopping for customers for 1 to 2 hours, hauling the purchase up multiple flights of stairs, multiple times and ending up averaging $5/hr. Just not worth it.
star_wars1103's Review of InstacartReviewed on 8/27/18 3:34 AM
I use this app most of the time, I’m a single mom so when I go out and do my own shopping it is kinda difficult for me to carry all my bags up to my apartment while holding my infant. I’ve only had one bad shopper, she forgot one of my items. But I gave it another shot after that shopper and have had a good experience over all and they bring my bags and water bottle packs all up to my apartment.
Waxx504's Review of InstacartReviewed on 8/27/18 2:28 PM
When I first started to use the app I was quite pleased. It was easy enough to use, it was well thought out and the pricing seemed fair... UNTIL, I discovered they charge 10% more for your groceries then the store they are purchased from. I discovered this when the Instacart delivery person accidentally left the grocery store receipt in one of my bags. When I confronted Instacart about this, they apologized, no for basically stealing from me, but for their driver leaving the receipt in my bag which they are not supposed to do. I see why they’re not supposed to do it, because then everyone who uses this advice would see they are being ripped off for 10% of their grocery bill every time they use Instacart. Think about what they’re asking. A delivery fee, a service fee, a tip for the driver and then 10% of your grocery costs. It would be more honest if they had a 15% service fee, because that is what you are actually paying every single time. It’s a scam... use a different app that is upfront about their charges. As for me, I will never use this app again
Lmr2222's Review of InstacartReviewed on 8/27/18 1:22 PM
App is good. One problem is that it says I can still add items to my order after submitting for a short period of time. But there is no actual way to do it. It started a new order instead.
Nomad Chic's Review of InstacartReviewed on 8/27/18 12:40 AM
I like the idea of this and use it only in a pinch. It started off great but the fees keep getting higher. Once a $9.99 delivery fee is now $11.99 + a $2 service fee and a driver tip! $16+ dollars and I don’t even have any products yet. Costco also upcharges their products significantly. Convenience comes with a cost but this has gotten crazy.
More than an option's Review of InstacartReviewed on 8/27/18 12:20 AM
This service is ridiculous. The shopper replaced two items without contacting me at all. Who does that?? You’ve wasted my money. With Shipt and other services they contact you first to make sure it’s okay. The service fee is ridiculous and so is the whole process. You charge so much in fees and this is why people are hesitant to tip.
Sunshine5757's Review of InstacartReviewed on 8/27/18 12:02 AM
I’ve used this service/app for 2 months or so. Like others have said, you still have to be able to check your phone and chat with the shopper. The shoppers are killing this business imo. They seem focused on being fast rather than accurate. I always choose the 5 hour delivery window so there’s really no need to rush my order. The shoppers obviously don’t look very hard and are quick to “replace” items and mark them as out of stock when they aren’t. I’ve verified this by calling the store or just going myself (which defeats the entire purpose of the service). Once, a shopper went to the deli counter and bought the completely wrong meat somehow and apparently never realized because it wasn’t marked as a replacement. I was issued a refund but again, I had to go to the store for a replacement. This is a great idea but poorly executed. Once I verified that a replaced item was in stock I tried to call customer service so they could have if fixed before the delivery occurred over an hour later and they simply couldn’t figure it out. The 24/7 help line seems to be filled with people who have little to no training and zero ability to actually help.
MeganSadler's Review of InstacartReviewed on 8/27/18 11:02 PM
I absolutely love this service. I don’t always have time to grocery shop between work and kids and housework and then I had surgery this week. I can’t make it to my bathroom and back without help let alone all the way to the grocery store.....
shaenyccc's Review of InstacartReviewed on 8/27/18 10:50 PM
My last 3 orders were horrible. One shopper never delivered my items then instacart promised me 2 free deliveries and gave me one. My last order was wrong again, I got diet g***** ale instead of regular and half of my grapes were missing out of the bag, so he ate or stole my grapes.
jjholley8's Review of InstacartReviewed on 8/26/18 9:24 PM
The app itself works great; however, the business model and the way in which they advertise the Express Delivery / Annual Membership is very misleading. They advertise Free deliveries on orders of $35 or more for a 1 Year Membership. However, there is a “service” fee for each delivery. This can be as much as $5-$7 per delivery. This is different from and incremental to the tips for the shoppers / drivers. I understand the tips. Adding to the confusion, this Service Fee used to be optional. It’s now required. Again, great app, but the business itself comes across as misleading and dishonest.
Erf8711's Review of InstacartReviewed on 8/26/18 8:45 PM
$10 Service fee for alcohol? I just canceled my subscription. Amazon/whole foods is free. Not to mention when booking over a week out I was unable to get any Saturday delivery.
shred1111's Review of InstacartReviewed on 8/26/18 8:16 PM
I buy all of my groceries with instacart. It's an incredible service!
Peewee's Wife's Review of InstacartReviewed on 8/26/18 7:59 PM
Thank you InstaCart for providing a great service! My personal shopper this week was Caymann H. He did an excellent job! Thank you!
Rapper MJ's Review of InstacartReviewed on 8/26/18 7:41 PM
Third time in a row I’ve had shoppers that replace items that I know are there they just don’t want to look for them and ignore when I say no to the replacement. This is a horrible service
mrsclairewhill's Review of InstacartReviewed on 8/26/18 6:30 PM
I really wish they had more bagging options. I know the availability depends on the stores, but there should be a place where you can opt for paper bags. And an option to recycle old bags - driver dropping off order could pick up bags from previous orders and return to the stores to reuse/recycle.
Geener2's Review of InstacartReviewed on 8/26/18 4:23 AM
I agree this is handy when in a pinch but just know you are paying a hefty price! My shopper accidentally left my store receipt in a bag. I paid an up charge of $20 more than the actual cost of the groceries!! PLUS the steep delivery fee PLUS a tip for the shopper. I emailed to complain and was told the store had a pricing policy “some stores charge more than the price in the store”. If that’s the case who pocketed the difference? Obviously my shopper paid what was on the receipt. The order before that I was charged for items I didn’t receive and was told they couldn’t refund but could give me a credit on my next order. So beware! It’s convenient but you pay thru the nose for it.
darkangel752's Review of InstacartReviewed on 8/26/18 3:56 PM
As a person without a car, this service is really convenient. si don’t mind paying extra if I don’t have to go out. Usually shoppers are very receptive and choose wisely.
Eric50555's Review of InstacartReviewed on 8/26/18 12:02 AM
I chose a bunch of products only because they had a big discount. But then they were out of stock so I was forced to pay double for a substitution.
RStatMan's Review of InstacartReviewed on 8/25/18 9:38 PM
Awesome service -here in 30 min exactly as ordered!
McGarahan's Review of InstacartReviewed on 8/25/18 8:29 PM
I love how convenient this app is. I always have a great experience. I which they did the monthly membership like Amazon does. But I love it!!
JRNCro's Review of InstacartReviewed on 8/25/18 7:52 PM
The best app ever. The time I save in my life can’t be measured by money. Love instacart!!!!
handcmom's Review of InstacartReviewed on 8/25/18 7:24 PM
I like the app. I don’t like that I have to go to every item in my cart to say “no substitutions.”
CL Smith 405's Review of InstacartReviewed on 8/25/18 7:03 PM
I placed a $60 order and they put a 7 business day hold on my card for $80. It’s just $20 so it’s not horrible but still kind of crappy. The app functionality itself is great.
Cherbear 39's Review of InstacartReviewed on 8/25/18 6:14 PM
I ordered online last night and got the order today at 1:00 p.m. very easy to use and convenient because I don’t have a car right now. The shopper kept texting me and asking if I wanted a replacement item if there was not any items not in stock. Also allows you to get a refund or replace item with something similar. Bill was $165 for 30 items but what a time saver. They were out of 5/30 so I replaced a few and received a refund for a few. Just be prepared to choose another item if they don’t have it and I do also miss the BOGO so bad!!!!!
Andreysok's Review of InstacartReviewed on 8/25/18 6:07 PM
It’s a great way to buy groceries , it saves a lot of time and easy to use.
Maddpatt's Review of InstacartReviewed on 8/25/18 5:34 PM
I really... like working for Instacart!!... It’s good money. Can you offer a “just delivery role.” I’m personally not as fast at finding items in markets, and rather just do deliveries. I think you should offer just 2 roles. Only In-store workers and only Delivery workers. In-store workers can take their times and pick out good quality food, plus they would learn the layout of the market and be able to find stuff faster. Where as..if you do both, you seemed rushed, it take longer to find stuff & you might not pick out good quality items, because you trying to meet your time limit. I’m sure others feel the same way. Also parking in center city of Philadelphia is extremely hard to fine, and double parking is not allowed! *Can you please ask costumers who live in apartments or dorms to meet in their lobbies, or our cars??* (only center city) This is to avoid drivers from getting a $75-$80 ticket for double Parking, from taking 6 bags, and 3 cases of water to the 7th floor. Thanks
salozano's Review of InstacartReviewed on 8/25/18 4:58 PM
I used instacart once and after done by more research found that I may have paid 20-30% more on my groceries! They charge a 5% service fee plus up charge sometimes 50% more on the in store prices! Plus tax, delivery fee and tip! Plus I read that all these service fees and up charges don’t even go to the shopper! Way too expensive! I’d much rather use a service that charges a flat rate and is upfront with their costs.
Jill atx's Review of InstacartReviewed on 8/25/18 3:01 PM
New to Instacart. Very pleased with App. Easy to use. Great process, tracking, follow up. Saving products to favorites list makes it fast. 👍
isndnsiwk's Review of InstacartReviewed on 8/25/18 1:34 AM
This app is so terrible. It never works correctly, your drivers will be late, not deliver what they are supposed to, and if they do, it’s usually sub par quality. Then when you want to rate the service, even that part of the app doesn’t work. Don’t waste your time!!!!!
Smathis993's Review of InstacartReviewed on 8/25/18 12:56 AM
I have been using this service for about six months. I clearly understand that some shoppers are better at choosing lettuce, etc. What I don’t understand, at all, is how a shopper would think that I picked 8 BOGO items and didn’t expect to get them! In the past, I thought it was miscommunication but now I have clearly marked get BOGOs on all qualifying products. Fine, if you want a $5 tip on a $250 Order instead of $20 or $30, just keep neglecting my BOGOs. I will deduct every dime I lose by your negligence. People shop at Publix for the BOGOs!
FMcGrail's Review of InstacartReviewed on 8/24/18 3:56 PM
I paid for my deliveries using a credit card. Some how someone got ahold of my credit card information and used it it for a $150 Instacart charge this morning at 3 AM! Luckily American Express is investigating the charge and sending me a new card, but I will not be using this service again!
Errrr top's Review of InstacartReviewed on 8/24/18 3:54 AM
I was unsure at the start as to how this service was going to work. The doubt is gone the service is great.
Blake Tinsley's Review of InstacartReviewed on 8/24/18 2:02 AM
After an experience with instant cart and the customer service team I have learned they are not for me. If you bread is smashed it is your fault for using their service. As I was blamed for not talking to my driver when I have chat logs of me trying to contact him 6 times. Then when I said I wasn’t thrilled the bread was smashed up. I was told to go to the store myself. Don’t waste your money. Safeway has its own delivery that isn’t 25% marked up and with high fees. Don’t waste time nor money with this service. There is a reason they aren’t highly recognized.
Mamaw 6+2's Review of InstacartReviewed on 8/24/18 1:53 PM
I have been very happy with this service They pick out quality food I had only one mix up and my money was refunded for the missing items. This of course was very disappointing
Mchll16's Review of InstacartReviewed on 8/24/18 10:04 PM
The shoppers do not listen to your list. And there is an option to check “no replacements” but yet I received three replacements. And they were not smart choices. They replaced cat food for dog food, vegan patties for beef. What the heck! I am so annoyed I wasted my time with this.
ZombiesAttack's Review of InstacartReviewed on 8/23/18 9:45 PM
No way to put the location pin where my unit is so person always goes to wrong building despite my delivery instructions.
RaymetSkywalker's Review of InstacartReviewed on 8/23/18 7:55 PM
Usually have to correct the driver, really the only issue I have.
Teadrrdscah's Review of InstacartReviewed on 8/23/18 5:47 PM
You have nothing I want everything is. Ring replaced
VeeHall910's Review of InstacartReviewed on 8/23/18 4:04 PM
I have put my personal information to start my account several times because it keeps taking me back to step 3. I email customer support and they tell me the app isn’t download. Clearly it is. Wish there was a resolve. I would love to get to work!
somewhatsunny's Review of InstacartReviewed on 8/23/18 3:43 PM
I used instacart once several weeks ago, and bought maybe 10 items. Today I got paid and noticed the number looked off. They charged me $149 for God knows what, a subscription that I must not have been given the option to sign up for. Went online and this has happened to a lot of people. Don’t use this mess. Thank goodness I did get paid otherwise I would have overdrawn my account.
pearcedk's Review of InstacartReviewed on 8/23/18 1:33 AM
In addition to the app, there are “service” charges for each order. These don’t show up at checkout, only on the final receipt. This app has lost all credibility to me. “During checkout, we suggest a default tip of 5% on every order. Customers can choose to modify this amount during checkout or up to 3 days after the order is complete. We’ve also lowered the service fee to 5% (7.5% in Canada and NYC) from the previous 10% service fee. The service fee is not waivable by customers.”
melcer's Review of InstacartReviewed on 8/23/18 1:26 AM
No hassle, the customer is always right, attitude, that this company has is the only reason I give them a 5 star review and honestly the only reason I continue to use it. But you pay for that service, not once, but twice. You pay a hefty yearly fee and then 5 percent on each order. I don’t feel like they vet their personal shoppers well and you never know the type of person that’s going to show up at your door, which doesn’t always leave you with the best feeling when your alone when your order arrives.
chin 05's Review of InstacartReviewed on 8/22/18 7:56 PM
My bill showed only 15 dollars but 25 got cut!
FABBKITTY's Review of InstacartReviewed on 8/22/18 7:22 PM
The challenge is that once you submit your order cannot add to the cart even if they have not started shopping. Also it would be good if they have a section where you can request the ripeness off fruit and vegetables. Training on how to handle fruited and vegetables as they are often delivered bruised.
Koolbreeze14's Review of InstacartReviewed on 8/22/18 6:40 PM
Cmon! Search engine for the website or the app is absolutely atrocious. For example, type in red wine vinegar. About 800 things pop up with the word red in it, but yet I still cannot find red wine vinegar. Type in Apple cider vinegar, same horrible issue. Extremely extremely frustrating. The scanner on the app, never works as well. Please fix your search engine as it is extremely frustrating and makes the experience pretty bad. I have transferred over from Instacart, and their platform is 10 times better! If I type in Apple cider vinegar, guess what pops up, apple cider vinegar! The service is fantastic in the shoppers are awesome, but none of that really matters when your platform is terrible. Please fix your search engine. I could go on with hundreds of examples of items that simply do not pop up when you type in a specific item. PLEASE FIX ASAP. I DONT WANNA GO BACK TO INSTACART!!!!
Jenniferfu1's Review of InstacartReviewed on 8/22/18 6:07 PM
I’m impressed and will continue to use this wonderful service!
Mandy Grammy 101's Review of InstacartReviewed on 8/22/18 3:40 PM
If you had TIME, wouldn’t you want to chose your own food? I know I would, but sometimes it’s more convenient to have it delivered. That doesn’t mean that I have plenty of time to sit around and wait. I was excited to think I could order and the items, mostly heavy things like soda and water, would be delivered to me during a one hour window, a specific one hour window. So I planned to be home but busy. I SAVED THE TIME I would have spent going to the store. NO WAIT! That is what my shopper texted me. If you are going to be home all day long or are desperate, that is okay. But if time is the reason you are doing this DON’t.
Ham Radio Guy's Review of InstacartReviewed on 8/22/18 3:19 PM
You have to pay like $149.00 to use it and any “Savings” you get just goes to make up for the jacked up price to subscribe to the service.
lynnieram's Review of InstacartReviewed on 8/22/18 2:46 AM
Hello..after a 1 hour promise, we received a 1 hour delayed promised Tim. At the end, we find our shopper JUST started. Not a great first experience
Moma in Tennessee's Review of InstacartReviewed on 8/22/18 12:08 AM
I really enjoyed Brandy shopping for me today she kept my very informed of replacement items. I am extremely happy Thanks Instacart!!!
willfl16's Review of InstacartReviewed on 8/22/18 11:44 AM
Not only you have to pay annual or monthly fees but now there is a fee on top of every deliver. It is higher for liquor delivery vs groceries. Canceled my paid membership. Don’t feel there should be fees on top of monthly or annual fees.
Authentisity's Review of InstacartReviewed on 8/22/18 11:02 PM
I am disappointed that half of my order is wrong. Especially since I ordered two of one item. Instead of two 6 packs of Regular Hoegargen beers, I got one regular and one coriander and orange spices. It’s as if the store ran out and substituted without asking me.
sarahljoy's Review of InstacartReviewed on 8/21/18 2:10 AM
Where is a number I can call for customer service. I was charged for 12 items and I was only delivered 9 items. I need someone to call me and verify that I will be refunded for the items I was charged and never received.
Chest pail's Review of InstacartReviewed on 8/21/18 1:31 AM
I am so done with this service. If you place an order after 5pm, its VERY UNRELIABLE that someone will fill your order for you. Pretty much have to cross your fingers that you dont see your order rescheduled for the following day on the app. Because THERES NO NOTIFICATION THAT GETS SENT TO YOU LETTING YOU KNOW THAT THE ORDER WAS RESCHEDULED. I placed an order, and even CALLED them to confirm that the order would be assigned and filled. She confirmed that someone was assigned to it and will be delivered between 10-11pm. Like an hour later, NO ONE WAS ASSIGNED AND IT HAD A NEW DELIVERY TIME OF 11:30pm. SO DONE. NOT WORTH THE EXTRA MONEY YOU PAY FOR DELIVERY.
GirlFran's Review of InstacartReviewed on 8/21/18 12:39 AM
Friendly, great replacement items, fast and efficient. What more could you ask for? Thanks Floyd!!!!
Tone Ladyfish's Review of InstacartReviewed on 8/21/18 10:31 PM
As someone dealing with disabilities, surgeries, AND small children, I truly enjoy not having to actually GO to the store to get my shopping done. It takes a fraction of the time sanity & energy that physically shopping does. There are some things I do not enjoy, however. The biggest thing that makes me unhappy is the service fee I am charged each time I make a purchase... wasn’t that why I paid $149 for the year? So I wouldn’t have to pay a fee each time? I do not recall this being represented in the Ts & Cs at the time of signing. Nor do I recall the bit about the “optional” tipping which feels about as optional as tipping at a restaurant: I.e. absolutely obligatory. I feel like I’m robbing the harried shoppers if I do not tip well, as they obviously work tremendously hard for those tips. But I did not plan for tips AND service fees in my family grocery budget. So on top of the cost of my groceries, I’m compelled to pay a further 10% of the cost of my groceries for something I understood I had already paid for. Instacart is really NOT the deal it’s represented as. That being said, I keep trying to convince myself I didn’t waste my family’s money because I absolutely hate that. I try to tell myself that I am saving gas (I think every service affiliated store is within a 2 mile radius of my home, with 2 stores just around the corner, so that’s pretty thin), I’m not spending so much on impulse buys (that one’s actually true, though I find I do shop MORE OFTEN now), and I am,most importantly, minimizing the wear & tear on my body (grocery shopping takes me at least 2 days to recover from, meanwhile life, homework & sports pause for no mom) & my sanity. I do like the service, though the inventory can be WAY off & many buyers have no idea how to pick ripe fruit & I'm too sympathetic to stiff anyone their tip, because tips usually represent a significant chunk of a server’s income. I’d happily stiff Instacart their fee, as I feel it’s a racket since I already paid them a fee. Also, why is their overhead my problem EVERY TIME I Shop? Seriously? Background checks need to cost me 5% of my grocery budget EVERY time??? Hogwash. All this does is ensure that once this year is up, if this nonsense doesn’t change, I’ll go with a different service. These kinds of actions trash customer/business relations & goodwill and are the OPPOSITE of customer service. The service is relatively new, so for me, they have about 6 months max to figure these bugs out, drop those additional fees, & pay/ incentivize their people THEMSELVES, as well as offer some actual training & fix their inventory interface. Dear Instacart, please recognize that you need to keep your up-front fees low initially as you take over more of the market, & stop bilking your customers at every turn—IF you want to own all the market share & keep your customers happy, that is. We’re not dumb & it just makes us mad. THEN, if you have to, incrementally increase the initial cost each year. Observe Amazon’s Prime & Netflix’s membership programs. We all watched them take over & we’re all content with the status quo. Observe how MoviePass tried & failed to do the same thing but didn’t count the costs first, couldn’t sustain it, & ended up jerking their members around so much, they’ll likely be out of business in a year unless they really fix things fast. Don’t be them. Fix your business model, & make your customers happy. You have a great product, but that’s not enough to succeed.
BaseballMom02's Review of InstacartReviewed on 8/20/18 9:22 PM
I had my order in less than an hour, super fast!!!!
Pennylain36's Review of InstacartReviewed on 8/20/18 8:28 PM
I downloaded this app and used their service twice last year. I was dissatisfied with the quality of their service as each time the fruit that was selected and delivered to my home WAS MOLDY straight from the store. I complained, my complaints really weren’t handled to a manner which I was satisfied and decided that I wouldnt do business with them anymore. Fast forward to a YEAR since I have contacted them, used their service or even opened the app and they have decided to sign me up WITHOUT MY AUTHORIZATION for an “express service” that costs $150. I was NOT NOTIFIED nor did I consent to be enrolled in this service. I have sent them emails and even tried calling, and I have not been able to reach ANYONE at this company. After doing some online searches I am finding that they have been “automatically” enrolling people who have an active credit or debit card on file with them into this subscription service without their consent or OK. It seems to be a common practice for them as does not answering customer calls or emails. I would avoid this company AT ALL COSTS. I would give ZERO STARS if that were an option.
Coleypants583's Review of InstacartReviewed on 8/20/18 7:32 PM
My first time using Instacart was horrible. I was never notified even hours after that my delivery was going to be late. I had to cancel my order and take my sick kiddo to the store.
Mayes Kris's Review of InstacartReviewed on 8/20/18 2:18 AM
I’ve ordered from Instacart 20+ times and never had a hiccup. I finally decided to take the leap and upgrade to the paid version, Instacart Express, due to my frequency. Every time a driver knocks and cannot reach me, they comment in the chat and call me (not to mention my dog barks anytime someone is near). This driver did neither. Also worth noting, my place is tiny and I’m practically sitting by the door writing this, just as I was when this driver notified Instacart - “Order Delivered.” According to customer service, “he knocked and left them at the door.” $200 worth of groceries. Suspect.
_YuYu_'s Review of InstacartReviewed on 8/20/18 1:17 PM
So they redeemed my coupons at Wegmans and made them unusable for me in the future, buy they didn't apply the savings to my order. Why ask for my store card info? Who just benefited from my discounts that were redeemed, but not applied to my cart? Now I can't get my savings next time I go to the store myself. I informed their customer service and they just kept sending me their policy around not accepting all store discounts. I want to know if they kept my coupon savings for themselves...kind of shady.
jguerra2018's Review of InstacartReviewed on 8/20/18 11:24 PM
Great communication, very friendly, provided me with constant updates
JaeMaeSrey's Review of InstacartReviewed on 8/2/18 9:53 PM
The website said I would be notified of changes made to my order. I got non. I happened to be tracking the order when, I noticed an order was being replaced. I ok’d it. But, when I got my order, I find a $21 charge for a $1.60 tea I wanted. I am not faulting the person who put my order together but, had I gotten those notifications on my phone (as the app mentioned), I would have said NO.
Coachamanda41's Review of InstacartReviewed on 8/2/18 8:34 PM
Very cool idea, would be nice if you got the sale prices all the time... Thx
greyvlegz's Review of InstacartReviewed on 8/2/18 4:43 PM
Too many issues in their process - replacements are almost always horrible; People who shop for Instacart might not know what grocery items or food is - they substitute apples for oranges like its no big deal. They claim delivery is "Free" when you sign up for InstaCart Express - but nope theres a $3 service charge. Garbage app with garbage processes, not a solution at all. Wait for the next one!
Bashhh689's Review of InstacartReviewed on 8/2/18 3:05 PM
The app is always freezing and slow
muggins57's Review of InstacartReviewed on 8/2/18 12:25 AM
Order placed At 5:30, just delivered, on phone with Instacart for over an hour trying to resolve. Passed along to Supervisor who would not provide their information only transfer to another who would do nothing other than offer small credit. No responsibility taken, just passed along. Last person I was able to speak with before running out of my data plan was Amanda H, who said she didn’t have a supervisor! So very disappointed with this company and will be changing to Another company!
grayeful1's Review of InstacartReviewed on 8/2/18 12:00 AM
Fast and very nice shopper.. thank you!!!
patdire's Review of InstacartReviewed on 8/2/18 11:19 PM
For people without cars, or who are home bound, or just plain lazy, or whatever this is a great service. However I find myself going overboard sometimes and buying more than I wanted which is easy to do.
Poison2333's Review of InstacartReviewed on 8/2/18 11:00 PM
Many many people only use prepaid cards. It’s unacceptable that this is not an option
seeeeb25's Review of InstacartReviewed on 8/2/18 10:13 PM
I got a full year price once my trial had run out and decided to just continue using this platform. However, it seems like I am never satisfied with how my order is filled. Even being on top of responding to changes, I don’t always get the ones I request or the replacement item is much more expensive or I don’t get anything at all! I’ve had orders late, sometimes days late, which makes me wonder why I bothered in the first place. At this point, I only use it on busy weeks and it just adds to my frustration. I won’t be continuing past my paid year and will be looking elsewhere for future delivery options. Even paying more would be worth getting what I paid for.
Kimberly F. Ellis's Review of InstacartReviewed on 8/2/18 10:04 PM
This was my first time using Instacart!!! I can’t believe I’m so late to the game! Great experience!!!
nicocappelluti's Review of InstacartReviewed on 8/19/18 9:51 PM
We were used to the super convenient Peapod back in CT. We have then moved to Florida and used Instagram only once. They add 30% (about) to grocery cost, insane service costs. Never again, better to order take Away.
Hmargaret93's Review of InstacartReviewed on 8/19/18 7:34 PM
Things that's are ALWAYS in stock were marked out but they only asked for my approval for one of the items. When I tried to chat they never looked at it so I couldn't do anything about it. I'm only using the app because I can't leave the house post op after a major surgery. I probably will never use this after healing.
rgpnyc615's Review of InstacartReviewed on 8/19/18 6:46 PM
Love this idea but it always lets me down when I need it most! So convenient in NYC but my meal planning depends on the shopper and their interest in getting the order right. The replacements are always off - not the same item or brand level, etc. you can live chat the shopper but they may not answer. Many times I’ve reached out to instacart after not getting a response from my shopper and it usually is met with a $5 credit towards a future purchase. 9/10 times I have to make a trip to the store after because of something being left behind (and yes, it’s at the store when I get there). Instacart has its perks but is not as reliable or accurate as fresh direct.
robersonclr's Review of InstacartReviewed on 8/19/18 4:33 PM
Thanks to your shopper’s deception and your so called “Happiness Team” agent’s unwillingness to resolve, I was charged for items I did NOT receive. Do you really think I am just going to hand over my hard earned $ without receiving the product(s) or services? Up until this point I WAS a loyal, long term customer. Obviously this shopper and Instacart representative’s deception is more valuable to your company’s reputation (Dishonesty?) than being honest and keeping long term business. Now I will have to go through my bank to reject the transaction and resolve. Class act Instacart!
paythepieper's Review of InstacartReviewed on 8/19/18 2:45 PM
Expect to have your delivery time rescheduled multiple times. And definitely don’t plan on same day delivery. Very dissatisfied with timelines of deliveries.
Hinged gravity's Review of InstacartReviewed on 8/19/18 1:43 PM
Our grocery store, Publix, has a cookbook and you can pickup recipes while in the store. You should add their cookbook to the app and then auto add all ingredients for the meals I select to my cart.
_______SP's Review of InstacartReviewed on 8/19/18 1:41 PM
I used Instacart one time and then weeks later get a $149 charge for subscription I never signed up for and was never notified about. Shady business practice.
greatyay's Review of InstacartReviewed on 8/19/18 10:27 PM
This service is worthless!! You only get part of your order every time you use it! The shoppers don’t care whether you get your items or not so they just don’t get them. Customer service could care less about trying to fix the problem and do nothing to try to fix the issue. Don’t waste your time!
Lovinit draw something's Review of InstacartReviewed on 8/19/18 10:12 PM
Seems like a great service but they are consistently unable to deliver the items at the time promised on their app or website. Even shopping scheduled a day in an advance is not finished on time and sometimes not delivered for several days. Their customer service can’t even help. So disappointed and frustrated.
jesshutchens's Review of InstacartReviewed on 8/18/18 7:35 PM
She was really fast at shopping and delivering!
12281981's Review of InstacartReviewed on 8/18/18 7:31 PM
I love this service. But, personally, every time I use it, there are things online that are not available in store. It’s frustrating. The catalog needs to be updated more often.
bksrmt's Review of InstacartReviewed on 8/18/18 7:21 PM
I am loving Instacart. One thing I wish is that I could ask for paper bags. If I can do that now, I don’t see how.
Woodjohn317897's Review of InstacartReviewed on 8/18/18 6:30 PM
Today I got off the phone with Kimberly a very rude agent who was not willing to transfer me to another agent. She kept laughing, rudely interrupting and laughing at me with co-workers. I was promised credit and wasn’t given it. I asked if Airbnb promised two nights and then went back on their word would that be ok. She said that’s like comparing apples to oranges. I told her lying was never ok. I then asked if I can be transferred to another agent. She said no and then laughed. I proceeded to say thanks bye then hang up. Totally not an ok way to run a business. She is apparently a corporate agent.
Fedredhead's Review of InstacartReviewed on 8/18/18 5:02 AM
I have a disability and it’s a real effort to go to the grocery store. I find the delivery people very nice. I do try to go into the store for meat because I’m kind of picky about that. I don’t mind paying the driver tip but I resent paying their service fee. You wind up paying the service fee, delivery fee, tip, and tax. It seems like the delivery fee should cover their incidental costs like insurance, customer support, etc. it feels like they are double billing and just piling on fees. I generally like the service and for someone like me who has trouble getting into the store, it’s a welcome service.
007 justin's Review of InstacartReviewed on 8/18/18 12:57 AM
Amazing delivery. On time and a great experience!! I may never go to the liquor store again! Seriously
intsadisappointed's Review of InstacartReviewed on 8/18/18 12:39 AM
I have had nothing but trouble lately with Instacart. I select a delivery time and they come early, I’m not home that is why select the time I do. Also the shopper didn’t put in one of my items and I was never reimbursed for it. This last order their last chance to try they did not give me the right item and for my recipe I need more of the dark meat and didn’t not get it.Very bummed and disappointed I will stick with Amazon
Knf2's Review of InstacartReviewed on 8/18/18 12:33 PM
Correct how the service fee adds automatically even for members. It cannot be removed after the order is placed. Sneaky!
tiahe's Review of InstacartReviewed on 8/18/18 11:46 PM
You are better off going to the store yourself than hoping to save any time using this app. Most of the shoppers have no common sense in replacing items, they do not put any efforts in finding what you ordered and the delivery service is bad. It happened to me multiple times that after using this service I had to go to the store myself after being delivered because some items were sold out according to the shopper but when I got the store they had them...
bells?'s Review of InstacartReviewed on 8/18/18 11:19 PM
My delivery was a half hour late. I ordered at five and it came at 9:30. I was missing a $10 toilet paper box. Please refund my money
AnnoyedUpTheHooHa's Review of InstacartReviewed on 8/18/18 10:50 PM
I live in the city and if you know my pain, you know how I have to plan time around my shopping. Grocery delivery?! Yes please! I no longer have to circle around for parking, lug my groceries up those San Francisco hills, and walk up my elevator less apartment building. Honestly, what got me to sign up no questions asked was that Costco was a part of this deal. Yea.. Costco lines can ruin a weekend. If only trader joes can be added! EDIT: I am beyond livid at this point. 3 times total your shoppers have had “car troubles.” Each time instead of them calling you to fix it, I’d have to call myself to fix the situation to have the order rescheduled because they marked it as “delivered,” Which takes 30-45minutes of my time to fix something that your employees should have been proactive about. They took the lazy way out, marked it as delivered for the customer to deal with. Today a shopper had such car troubles. I had to call and reschedule. First call: I asked the rep helping me to ensure I don’t get double charged for service/tip fees for both the initial “delivery” and the rescheduled order because with the past two times this happened I saw charges on my credit card that I had to call and dispute. You know, why would you pay a service fee for a service you didn’t get. I checked my app a half hour after I got off phone to double check if the order was correct. Instead of doing that, the first rep cancelled the redelivery. Second Call: I then had to call again, was put on hold for 30 minutes and re-explain what happened. When you’re frustrated already, the last thing you want to do is repeat the whole ordeal because you literally explained it a half hour prior. He re-scheduled delivery again. An hour later I check on my app to see what was going on with the progress of my order. Loe and behold the SAME SHOPPER that shopped for my initial order that had CAR TROUBLES accepted the order again!!! Of course she then AGAIN claimed she delivered it which of course it was not received. 3rd call: I’ve had it already. I keep giving you guys chances. You hire people that don’t care for customers. I asked for a refund and am NEVER using you again. I don’t complain much. I have loads of patience. This is just ridiculous.
mymommaworkstoo's Review of InstacartReviewed on 8/18/18 10:03 PM
Some things can be up to $3 more but the convenience of really only getting what you need and not getting those extra cookies, that special spice for that one recipe you think you may go someday. Plus you can avoid the stress of getting all kids in the car thru the parking lot, fit over “no you can’t get a giant bag of Cheetos”....... It’s so worth it!
ajo13579's Review of InstacartReviewed on 8/17/18 7:24 PM
In general super awesome app but I wish I could remove items from "my items" to get ride of items I don't purchase often and clean that view up.
jendifb's Review of InstacartReviewed on 8/17/18 4:50 PM
Not reliable, cancel and late more often than not
LCarey's Review of InstacartReviewed on 8/17/18 3:31 PM
This service has potential, but the developers have several kinks to work out before I feel I can rely on this to replace regular grocery shopping. First, you are only really saving the travel time to and from the store since you have to monitor the app while the shopping is in progress to approve and deny changes, chat with the shopper, etc... The shoppers are a mixed bag and are randomly assigned. It would be great if down the line you could choose a shopper you like and they could get to know your preferences. Maybe even a tipping option for the shopper to incentivize them taking care with your items. As it is there have been problems with eggs being broken and bread being squished because of poor packing, and just general mistakes. You can get a refund, but you’re still out your staples until the next shop or you can run out yourself. And if it happens with the same item multiple times in a row it’s frustrating. It also begs the question how much time are you saving? The app itself is seriously glitchy. Items will say out of stock when they are not and vice versa. In my latest order my shopper replaced two of my chosen items with items that were supposedly out of stock. The app is also frequently a minute or so behind real time, if the last item shopped is replaced or refunded you’ll never be given the opportunity to approve or ask for a replacement. The shopper closes the order and that’s it. As far as the delivery, several times it has been well outside the requested hour range, both early and late. I’ve been lucky that myself or my husband have been home, but because of this I won’t use it unless I’m home for at least a three hour window around the delivery time. Again this impacts the ‘convenience’ factor of this service. As of now I only use this service for the specialty items I can only get from Whole Foods which is too far away to be convenient. Other than that I shop locally. If the service improves these issues I’ll consider using it more.
Maheeja's Review of InstacartReviewed on 8/17/18 2:55 PM
Overall I like the app, it remembers the previous items I shopped and suggests. What I don’t like, when I view the final shopping cart, if I click into an item to add instructions and click done it takes me back to the top off the page. Now I’m forced to scroll all the way down to where I was previously. If I have a couple of items that’s fine but with a big list it’s annoying. Also it would be nice if I can add instructions to my grocery list as a whole instead of each individual item. Even having the option of saying don’t replace any items in the cart would make it easier to check out.
Ink Mistress's Review of InstacartReviewed on 8/17/18 2:31 AM
Couldn’t get a deliver driver assigned to my order. Estimated time changed to the end of the night when Customer service agent tried to assist so, I canceled completely and ended up having to go to the store anyway. Not what I expected. I will never use it again.
granna090909's Review of InstacartReviewed on 8/16/18 9:33 PM
Melissa was awesome!!! So quick and made wonderful substitutions!!
AuntieAloha's Review of InstacartReviewed on 8/16/18 9:19 PM
I sooooo appreciate this service!
fw3101's Review of InstacartReviewed on 8/16/18 7:56 PM
They canceled half of my items without giving me a chance to reselect!
Nicky rivers's Review of InstacartReviewed on 8/16/18 2:05 PM
I just set up Instacart two days ago. This morning, I am disturbed by stray noises coming from my phone. It was an Instacart marketing notification. Not cool sending alerts to my phone at 6am. Notifications are now off until the app lets me control what time I allow them to happen. I guess I’ll manually manage my Instacart notifications. That’s an abuse of my trust, Instacart. Shame on you.
hmo2fl's Review of InstacartReviewed on 8/16/18 1:54 AM
This company/app is good about 10% of the time... the other 90% they are total crap. Half the time my order never shows up and just gets cancelled with NO notice and the other half they can’t find the items you order and just mark it out of stock. So to sum it up- if you can deal with a 10% reliability rate then by all means, sign up.
Jim197423786's Review of InstacartReviewed on 8/16/18 1:14 AM
They continually (for months and months and months) falsely advertise the availability of the same specialty items, but they always always always swap out 80% of them for generic/mass alternatives I never would have ordered, forcing me to sit at home and wait for receipt of items I don’t even want. If they are unable to fill 80% of the order, you ought to be able to cancel the order rather than sit around waiting to receive $200 of low grade junk you don’t even want.
kikilicious524's Review of InstacartReviewed on 8/16/18 12:40 AM
While a great idea, unfortunately for apartment/condo dwellers, their business model does not hold up well with orders larger than 2-3 bags. The shoppers/delivery drivers are expected to drop off at your front door, but they have refused to do so multiple times now citing it’s too many items to use an elevator in, or citing they don’t own a cart. Instacart confirmed drivers are expected to own carts. One driver even brought her daughter in the car while on the job. Of course she couldn’t leave her in the car, so the driver wanted to leave my groceries on the street, in front of a 4 story apartment building with an elevator. Just a disappointment of what could have been a great business model.
Joey Thumb's Review of InstacartReviewed on 8/16/18 12:18 AM
I know im saving money because I’m avoiding impulse purchases when I start the list on Monday and just order it for delivery when the list is complete. All the Shoppers are so eager to please! You can tell they want to get it right-and always have for me. Thanks for the great service.
SongKite's Review of InstacartReviewed on 8/16/18 11:46 PM
I regret the $149 annual membership. In addition to that there’s a ‘service fee’ which is a percentage of the order. Replacements are very poor (they grant you the $ credit on occasion but I’d really rather have the item) . Delivery to your door is apparently only if the driver finds parking!
NfiniteSpirit's Review of InstacartReviewed on 8/15/18 9:46 PM
I don’t know what I’d do without Instacart!
deletedaccount!!!'s Review of InstacartReviewed on 8/15/18 4:25 PM
I recently used Instacart and after checking out online they said my total was $174, when my shopper arrived, she had left the receipt in my bag (which according to others, they have never gotten a physical receipt) my total bill was actually only $134. I gave Instacart a week to complete the refund and nothing happend, so I called. The girl kindly informed me of their “pricing policy” stating that their prices are different than my local store. SO! BUYER BEWARE! You are definitely paying more than your simple service fee and driver tip!
Corey and Ressa's Review of InstacartReviewed on 8/15/18 3:18 PM
We started using Instacart in Portland, OR when they first came to the city. Amazon Prime is okay but they frequently just canceled out of stocks instead of offering replacements and a few times my entire order was canceled. It's incredibly rare that I don't hear something from my shopper if my order is going to change. It's a much more personalized experience. Now that we're doing a lot of RV Traveling, it's really nice to be able to get a few things delivered to our motorhome. We love it!
bettybj's Review of InstacartReviewed on 8/15/18 12:30 AM
Every person works for this company, which I’ve interacted with has been 100% professional, fun to talk to and be around, and has done a really great job! it’s a little expensive but it’s delivery! I’m happy :)
schmidt_happens's Review of InstacartReviewed on 8/15/18 11:53 PM
Sometimes (2/20) they’ll get the wrong item(s). Just be sure to double-check your items before it’s too late to claim something missing!
Meme 16's Review of InstacartReviewed on 8/15/18 11:46 PM
So friendly and helpful. Great service
shelilly's Review of InstacartReviewed on 8/14/18 9:53 PM
Beyond happy! I have used it three times now and no complaints from me. I plan to use it regularly, why didn’t I get this sooner?! The app is easy to order and pay. The delivery is prompt and I received text letting me know they had begun shopping and also when on the way.
wackasf's Review of InstacartReviewed on 8/14/18 8:06 PM
Seriously my delivery fee was more than what i freaking ordered. Trash, never using Instacart again
oglorylori's Review of InstacartReviewed on 8/14/18 5:27 AM
Great service...excellent service.
jay999990's Review of InstacartReviewed on 8/14/18 4:56 AM
My last order totaled $62. The shopper “mistakenly” left the receipt in the bag and I noticed that my grocery total was only $36. Safeway was having a sale on a few items. Instacart will not pass those saving onto you. Instead they keep it for themselves. This is not acceptable. I emailed their customer support and they basically stated that the shopper is to retain the paper receipt and they will NOT honor in store pricing. I requested a refund of the overcharged priced and the $150 for the yearly membership. I will update as the process goes on. I suspect I will have to file a dispute with my CC company.
LucasM's Review of InstacartReviewed on 8/14/18 2:49 AM
Crap service. Expect delays, poor customer service, and driver excuses when this happens. Find an alternative.
Chief Dolly's Review of InstacartReviewed on 8/14/18 1:31 AM
This is my second time shopping with Instacart and I just love it! It’s so fast, efficient and convenient. It’s easy to shop on the website. My shoppers have been very courteous and friendly. Thanks for making shopping a very happy experience! One other thing, I like having a choice of stores to shop at! A 5-Star rating for sure!! 😇😄🌺🌺🌈🌈
pvundi's Review of InstacartReviewed on 8/13/18 9:48 PM
The first time the app was fine, was able to get my groceries in a timely manner. Then, out of the blue, this app has charged my debit card over $100 out of nowhere. I had made no purchases and had to file a claim and I have no way of contacting their customer service. Very disappointed and will not be using this app again.
Maggieknows001's Review of InstacartReviewed on 8/13/18 7:21 PM
I love the concept. Having an extra help when you can not make it to the grocery store yourself. However, Shoppers should be using reusable bags or find a way to delivery items in a way to avoid using plastic bags/bag charge. I don't use plastic when shopping so I had to choose paper bag for my first order.
MoShow0920's Review of InstacartReviewed on 8/13/18 5:44 AM
This works great if you’re not relying on certain stuff. We were leaving town and had specific stuff we needed. Once delivered it was wrong but too late too go get what we needed.
KWags07's Review of InstacartReviewed on 8/13/18 3:46 AM
I am loving Instacart. So easy to use and every delivery has come early. Makes my life so much easier. My only complaint is that sometimes the replacement items aren’t equivalent.
!emoo's Review of InstacartReviewed on 8/13/18 1:17 PM
We are loving this service and app. Saves money and time!
CaiS9041's Review of InstacartReviewed on 8/12/18 8:40 PM
As someone who lives on the second floor of an apartment building, and who is partially handicapped, Instacart has been a lifesaver. There is no way I could carry all of the groceries up the stairs or make multiple trips up and down the stairs by myself. Having someone deliver the groceries directly to my door is a blessing.
busymomwifecareerwoman's Review of InstacartReviewed on 8/12/18 7:17 PM
Great service loved the convenience and saved me a lot of time. Groceries came within an hour of ordering. I would definitely use it again.
poorcustomeraervice's Review of InstacartReviewed on 8/12/18 2:55 AM
They were three hours late for my delivery. When I tried to cancel the order, the link conveniently did not work. She showed up three hours late and after 10:30 at night. We were in bed, and when I asked to speak with someone in customer service, I was told that I can’t call them, they would email me in 3-5 business days. They were extremely rude on the phone. I felt sorry for the delivery woman. Would never recommend. Use Peapod- they are more reliable and actually speak with their customers.
Reedcowan's Review of InstacartReviewed on 8/12/18 11:40 PM
mariana-arama's Review of InstacartReviewed on 8/12/18 11:06 PM
First time I ordered, I never got my groceries. The poor person shopping for them ended up being pulled over by the police and taken to jail. I only got groceries that day about five hours after they were supposed to arrive because I called and complained but instacart said they didn’t care, it was only my persistence that made it happen that day. Second time I ordered my shopper quit half way through and they had to find someone else. They did actually find someone else this time so maybe their service is improving. Only use if you have up to five hours to wait for your groceries and don’t mind half your items being not available or subbed.
smtcenterchick's Review of InstacartReviewed on 8/12/18 11:00 PM
Every order I've placed through Instacart has been half an hour to two hours late. I don't have time for that. I'll be switching to Amazon Prime.
Leasha07's Review of InstacartReviewed on 8/12/18 10:34 PM
Today I tried Instacart for the first time and it will be my last. My groceries were marked delivered but had never arrived. I called customer service and was told to check outside to see if they left my food outside. I was then told they could not reach the driver and they couldn’t issue my refund as the card hasn’t been charged so I would have to call back. The food finally arrived and my lunch meat and fruit was warm. I called customer service again and they told me that sometimes the app glitches on the drivers so they do not see special note/instructions (which I left) and that orders are marked as delivered when they are in fact not. Seems like a poor system of communication and a poorer system of customer service.
fueryaug's Review of InstacartReviewed on 8/11/18 9:50 PM
Don’t use they lie and they don’t honor their discount codes that they send in the email and on the site. I repeat
DanManUCLA's Review of InstacartReviewed on 8/11/18 9:39 PM
Great service, but app needs some work
Lvbrule's Review of InstacartReviewed on 8/11/18 7:50 PM
Such s wonderful service!! Ever deliverer we’ve had is so nice and efficient! I’m hooked 👏
CAM - Boston's Review of InstacartReviewed on 8/11/18 6:33 PM
My instacart representative left the receipt in the bag and I saw that the food total was different than on what instacart charged for the food. They also used their own reward card. So I did not get my gas points. The delivery person was great - but I question the integrity of the company.
AMBMCB's Review of InstacartReviewed on 8/11/18 6:18 PM
Dishonest subscription pricing. I pay an annual fee of $149 for unlimited deliveries. A 5% service fee is added to every order. I used to be able to waive the fee (which on average runs $15 for me). They have taken that option away. With the service fee and the shopper/ driver tip, I spend an average of $30 more a week on groceries, not including the higher prices charged by the grocery store for using Instacart. I hate grocery shopping and accepted the higher price charged by the store, the annual membership and the driver tip, but now I have to pay a service fee for every order! What does the subscription fee cover? When I physically shop at Publix, I see Publix employees doing the shopping for Instacart, again, why the fee? Looks like I’ll be checking out Shipt, Prime Pantry or Walmart’s online free pick up option, or just have to start shopping again ☹️
elham_sh's Review of InstacartReviewed on 8/11/18 6:16 PM
Yesterday, I ordered online by this app(from Costco ). Today, I received them, and I receive the receipt for my shopping. The receipt is $158.38. However, my online shopping receipt is $198.95. It means I received my items $40.57 more expensive than the store. It was very very disappointing.
MaijaMommy's Review of InstacartReviewed on 8/11/18 5:44 PM
App is great! Most items have photos. App tags what you've previously bought so you can find it again quickly. Replacement option is great, even letting you decline me a replacement. My only complaint is that the quality of the fresh fruit selected is hit or miss even with a comment to the shopper.
kaitlinp317's Review of InstacartReviewed on 8/11/18 5:17 AM
Do not use this app. Go directly from Safeway or other stores. I loved this app at first then realized they were doubling the prices for things they could like meat products and making me pay so much more. I am a single mom working my b*** off with a newborn at home just trying to stay afloat here and thought instacart was a great solution. They completely ripped me off and charged me so much more then what I would actually spend in a store- little more I could deal with but DOUBLE is ridiculous. I don’t have money to be throwing away and I’m disappointed with their service. Half of the time I don’t get products I even wanted because the shoppers replace the items with random things instead of refunding it so I don’t waste money on things I won’t use.
JM47's Review of InstacartReviewed on 8/11/18 4:14 AM
This service is great! But why on earth doesn’t the App let you select a stored by delivery hours or “Open Now”?
Longhorn5555's Review of InstacartReviewed on 8/11/18 3:35 PM
Incredibly easy. Love the convenience. You've got to try this. I found out about it when someone showed up with groceries my teenage daughter ordered. I thought she had used favor or Uber, but she turned me on to Instacart. It took no time at all to set up, and ordering was super easy. I’d rather get poked in the eye with a sharp stick rather than go to the grocery store, so this is amazing lol.
Boogybear7's Review of InstacartReviewed on 8/11/18 3:11 AM
Seriously? What a joke. Ordered groceries got a delivery time. Then got a note they would be an hour late, then a note they would be 2 days later. Forget it.
Tb20746's Review of InstacartReviewed on 8/11/18 12:16 PM
I love the convenience of instacart but the price hike on groceries is outrageous. We’re paying a fee for the service plus higher prices on the items which makes me dislike the service
👎👎👎worst company's Review of InstacartReviewed on 8/10/18 8:46 PM
I know i am not alone. They will deactivate your account for unknown reasons and will not tell you why. The worst company ever.
kedlou's Review of InstacartReviewed on 8/10/18 8:05 PM
It is a wonderful feeling to know that those who unable to drive no matter if injury or elderly related, to feel self-sufficient. Coleman was the best shopper and delivery angel.
ElizaWarfi's Review of InstacartReviewed on 8/10/18 5:43 PM
I’ve been using Instacart for 6 months or so, and I like. Don’t love it, but I’m gonna keep using it. Because of the first item on my pro list. And that’s really what it all comes down to for me. Pros: Saves me a TON of time— I’m a mom who works 30 hours a week from home and is constantly driving someone to some practice or meet or lesson. My time is my rarest natural resource, so things that help me conserve THAT are worth paying for. Let’s me shop multiple stores easily— I regularly hit up Publix, Costco, and Whole Foods. Fueling high school athletes is no joke. Conserves my energy— I’ve been a rheumatology patient since I was 8, several different diagnoses, but always something. There are days when I have to be very selective about where my energy goes. This service is amazing for this aspect of my life. Cons: 100% shopper dependent— Get a good shopper, it’s like having your mom go for you. Get someone who’s work ethic is so bad they’ve been fired from every job they’ve ever had, and not only do you have a fridge full of rotten produce but they’re won’t stop talking about horrible bosses and leave your driveway. Really wish Instacart would add a Favorite Shopper feature & allow you to “star” 3-5 for each store. Then, it would try to match your orders with those shoppers first. This would incentivize all shoppers to be “good.” It ain’t cheap— The annual subscription fee of $150 is fine. I have no issues with that. The service fee can be waived at user discretion. Ok. I tip my shoppers commiserate with service, always a minimum of 5%. (Used to be 10%, before I spent 30 minutes with the dude in my driveway.) It’s the mark-ups on store prices that is galling. It’s not across the board. It’s not all the time. But it happens. I’d rather pay more annually.
Jamilya Dos's Review of InstacartReviewed on 8/10/18 3:49 AM
I understand that every business needs to make revenue, but taking advantage of the customers is way too much. I have paid for express membership, then I paid service fee, then I paid tip, I paid for all the markups, but hey where have you seen a 10$ bottle fee? I ordered 5 bottles of water and paid 10$ extra for bottle fee, asked them to correct the charge, they refused to help and said case closed. In addition shoppers would lie and write that they bought 10 bottles instead of 5, so I ended up paying 85$ for 40$ purchase which btw includes bottle fee. Cancelled the service, do not recommend anyone, save yourself from disappointment.
#getsold #callcathy's Review of InstacartReviewed on 8/10/18 3:17 PM
Leverage! I love this service!
F&R vH's Review of InstacartReviewed on 8/10/18 3:14 AM
Tawnya was our grocery shopper tonight.. she was very nice, kind, energetic, and most of all professional.. we have never had anyone go and pick up groceries for us before.. we were a little nervous about it but our kids were insisting we do this.. I just had complete hip replacement and my husband has been sick for a few months.. so , we agreed to do this.. it was a real experience that turned out to be a great one.. our shopper was so sweet we loved her.. so loving , kind and considerate.. I would recommend this service to anyone.. I loved it that I was receiving texts from her also while she was shopping for us.. It was exciting .. thanks Tawnya , Instacart and Fred meyer for being here for us 😘😘😘
jackalope777's Review of InstacartReviewed on 8/1/18 5:55 PM
This company is Dishonest, misleading, nearly impossible to make money with, and the app has too many issues to even mention. Try one of the other comparable companies before you waste your time working for them.
ArtCote's Review of InstacartReviewed on 8/1/18 4:24 PM
InstaCart is a beautifully designed app: intuitive and easy to use, I’d recommend the service to anyone who requires the convenience of grocery delivery.
Lexiebeth's Review of InstacartReviewed on 8/1/18 12:12 AM
I’m a college student without a car, so grocery shopping for me is a bit of a hassle. My options are either finding someone who can give me a ride or walking to the tiny overpriced grocery store on campus. I love being able to have my groceries delivered, and the $100 a year membership is well worth it to me. However, I have some complaints. 1. Sale prices aren’t always shown. I loved when Smiths worked with ClickList how we could see the prices of items on sale, but we don’t get that on this app. Sure there’s coupons where you can get a certain amount off if you buy so much of a brand you wouldn’t have bought otherwise (and since I’m just feeding myself, that’s just a waste), but the app itself doesn’t show when an item in particular is on sale. Why? It’s annoying for me to have to get off the app and get on the Smiths website to see if there are any sales I’d like, I’d love it if I could just see the sales right in the Instacart app as I’m shopping instead. 2. Even though they say you can edit the cart before shopping begins, it seems to be hit and miss on whether they’ll actually let you add to the cart or not, so you basically better triple check to make sure you didn’t forget anything before putting in your grocery order because if you forgot milk there’s about a 50% you’re SOL. 3. There needs to be an easy way to send in a complaint. I’ve had shoppers come AN HOUR before the delivery was scheduled and have to leave my groceries outside my front door because I was still in a class. If a customer scheduled for a certain time, that probably means they are most available at that certain time. Being too early is just as bad as being too late! On top of that I’ve had shoppers who have gotten the wrong item before, not marking it as a replacement or anything, and I of course don’t notice until after I start putting things away. If I ask for pulp free OJ and you bring me high pulp instead, that’s a problem. If I ask for almonds and you bring me cashews, that’s a problem! You have to be careful not to leave a rating until AFTER you check through everything because if you put in that shopper rating too soon and later realize they got something wrong Instacart doesn’t give you any way to change your feedback. Overall I’m grateful for being able to have my groceries delivered, but if another app came along that fixed the problems listed above I’d jump ship in a heartbeat.
Poohbaby47's Review of InstacartReviewed on 8/1/18 11:28 PM
She was a wonderful person. She really got everything I ordered. Almost $200 worth of groceries! Very understanding and considerate!
llllllate's Review of InstacartReviewed on 8/1/18 11:25 PM
Just received a message that he started shopping... delivery was supposed to be here 15 min ago Horrible... never again
GroceryStoreHater's Review of InstacartReviewed on 8/1/18 11:12 PM
AngelKM's Review of InstacartReviewed on 7/9/18 9:37 PM
For someone like myself who is blind have a service like this has been a goddess send, it makes my life so much easier.
NateyVA's Review of InstacartReviewed on 7/9/18 9:24 PM
I have groceries delivered from Publix. The delivery person didn’t give me a receipt, I understand why now. I’ll check through some of the items in the items that were marked with a price, like the ground beef didn’t match up with what I was charged. Do not use this app.
FrancescaStern13's Review of InstacartReviewed on 7/9/18 8:26 PM
This service is overpriced and my order was missing key items.
Ahitchy9's Review of InstacartReviewed on 7/9/18 4:01 PM
Great delivery service, however I had items from two stores that are not far apart and she delivered my groceries from one then took the other and came back. Very inconvenient for your drivers. In addition I have been informed you do not provide original paper receipts from the store which has turned me off from the service as I keep my receipts and cannot use the online version your provide. All in all okay if you really need someone to shop for you, but for the price and the issues above I will likely not be using again.
isabelb60's Review of InstacartReviewed on 7/9/18 2:56 AM
Please do not use Stephen at all! He is bad for customer service, kept complaining and asked me to do all of the lifting and complained that he did a lot. He was dumping my stuff in the hallway when I made very clear instructions not to do so. Please do not give him a tip and I am giving Instacart 0 stars because of him.
gagscop's Review of InstacartReviewed on 7/9/18 1:55 AM
Only use it if you have no alternative. Instacart mark up the prices of every single item. Example: Total publix receipt: 57.93 Here is what instacart charged Publix receipt: 63.80 (mayor issue is with this one) Sales tax: 0.44 Service: 3.19 Tip:3.19 (perfectly fine with this one) I could verify it because, I'm guessing by mistake, got the original receipt from publix.
tellerlee's Review of InstacartReviewed on 7/9/18 11:38 PM
Loved it! Replacement items were good choices even though I could not be contacted. Deiivery right on time and delivery girl very nice
occupantX's Review of InstacartReviewed on 7/9/18 10:55 PM
The cat escaped, so I made a mad dash to rescue her; she doesn’t know what’s best for her, so it did not go smoothly. Not surprisingly, I didn’t stop to grab my phone. I missed the Instacart delivery, they cancelled my order, and charged me a $15 fee that cannot be reversed for reasons not explained. Just go w Amazon. Honestly, Amazon has the resources to do Instacart’s job, but better.
groovy14u's Review of InstacartReviewed on 7/8/18 9:56 PM
My bread was buy one get one free but I only got one loaf
Lizard Marie's Review of InstacartReviewed on 7/8/18 9:45 PM
I am a stay at home mom with three full of energy boys and this helped me so much the past two days. I did have to change some items to be replaced while I was trying to cook but I don’t mind. Plus it gives you an option to choose your replacement before ordering. I love this app. My husband also uses our vehicle 14 hours a day for work so I don’t have transportation and this really helped me. Best app! My husband also loves that I’m not running to the grocery store all the time.
UW-La Crosse85's Review of InstacartReviewed on 7/8/18 8:01 PM
I really enjoyed my first experience using Instacart. The delivery person Teresa was prompt, and very polite. And, price was reasonable. I will become a repeat customer.
Bowlman13's Review of InstacartReviewed on 7/8/18 4:32 PM
Need to give options for times BEFORE checkout.
StefString's Review of InstacartReviewed on 7/8/18 4:00 PM
I don’t have a car and have to walk to pick up anything from the store. Instacart allows me to order from my favorite store and have it delivered. Every delivery person has been wonderful.
Rach In Raleigh's Review of InstacartReviewed on 7/8/18 1:53 PM
I am a busy youngish professional in NC- I use instacart 1-2 times a week and it’s perfect, easy, clear, reliable and provides choices. Keep it up Insta!
onlineshopping2018's Review of InstacartReviewed on 7/8/18 1:33 PM
You are starting to charge too many fees. Will not use you in the future