jcm352's Review of GrubhubReviewed on 9/9/18 9:36 PM
Thank you for adding new restaurants like Friday’s!!
martha009's Review of GrubhubReviewed on 9/9/18 8:37 PM
We need more restaurants to participate please.
GH is horrible's Review of GrubhubReviewed on 9/9/18 4:35 AM
There is a problem every single time I order!!
bschmalz216's Review of GrubhubReviewed on 9/9/18 4:29 AM
veradolis's Review of GrubhubReviewed on 9/9/18 2:17 AM
elo1848's Review of GrubhubReviewed on 9/9/18 2:06 AM
Sooo apparently el polo loco didn’t get my order. I better get my money back
KayMWar's Review of GrubhubReviewed on 9/9/18 11:53 PM
The app is very easy to use and there is a wide variety of restaurants that participate in my area.
Kitten0408's Review of GrubhubReviewed on 9/9/18 10:43 PM
Food was very good. Service even better.
exotic game's Review of GrubhubReviewed on 9/9/18 10:22 PM
nanpie's Review of GrubhubReviewed on 9/8/18 9:31 PM
I Love this service!! Thanks Grub Hub!
Davecabada's Review of GrubhubReviewed on 9/8/18 8:58 PM
Much better than uber eats!
xxRomeoxx's Review of GrubhubReviewed on 9/8/18 7:00 PM
Definitely makes you fatter.
DeeAksh's Review of GrubhubReviewed on 9/8/18 4:12 AM
I enjoy the taste of veggie grill and it gets easy by grubhub
2ndncommand's Review of GrubhubReviewed on 9/8/18 3:37 AM
Great App, very convenient!
SCUBABuilder's Review of GrubhubReviewed on 9/8/18 12:02 AM
This is the best delivery app I’ve ever used
Steveo5908's Review of GrubhubReviewed on 9/7/18 8:09 PM
Works as it should. No issues. Very convenient.
Diamond R. Moore's Review of GrubhubReviewed on 9/7/18 7:54 PM
Timely and convenient, all orders have been correct so far
jsp111's Review of GrubhubReviewed on 9/7/18 4:10 PM
I would like to have the option of leaving a tip AFTER I receive my food.
Jjjhgtffdew's Review of GrubhubReviewed on 9/7/18 1:40 AM
They should be ashamed and researched for owning a monopoly.
Thanet 111's Review of GrubhubReviewed on 9/7/18 1:20 AM
Usually delivers before time stated - use all the time -
nicolelovinmesomgrubhub!'s Review of GrubhubReviewed on 9/7/18 12:53 AM
Postmates Who? what? Once you’ve gone Grub Hub you don’t go back! Know what I’m sayin’?!?!
yysd66632847's Review of GrubhubReviewed on 9/7/18 11:48 PM
CMJSmith's Review of GrubhubReviewed on 9/7/18 11:09 PM
I really like Grubhub. It is very convenient. I appreciate the service.
jungkookfjdn's Review of GrubhubReviewed on 9/7/18 10:13 PM
REALLY BAD USE Seamless
smallpenis 🍤's Review of GrubhubReviewed on 9/6/18 7:46 PM
My penis is small
Dmohogany's Review of GrubhubReviewed on 9/6/18 6:33 PM
I wish there were coupons !! I notice after certain time some places prices goes up...
YaraJay's Review of GrubhubReviewed on 9/6/18 6:11 PM
This is the worst delivery sistem in the world. They make you wait for hours. They cancel orders without notice. Do not order from this service.
EddyFromTheTrapThankYou's Review of GrubhubReviewed on 9/6/18 4:04 AM
Absolutely phenomenal service wow think uew
decon12's Review of GrubhubReviewed on 9/6/18 3:39 PM
timbrownfan's Review of GrubhubReviewed on 9/6/18 3:38 AM
There is doubt that your Grubhub is horrible. You are a food delivery company that doesn’t have enough drivers to pick up food and deliver it. My food sat ready at the restaurant for over an hour an a half. And then you canceled the order after all other food options in the area were closed. So I go without eating for the night and what do you do? You gave me a coupon to use your garbage service again sometime in the future. In the event I want to wait several hours for food that will undoubtedly be delivered cold, I can now get $10 off. Horrible company. Horrible business model. Why would you even accept orders if you don’t have a driver to deliver? It’s completely ridiculous. Also, you tip in advance even if there is a high likelihood that your food arrives late, cold, spilled or not at all. Highly recommend any other service available.
Aj20122012's Review of GrubhubReviewed on 9/6/18 3:25 AM
The coupon codes never work
Ohio doesnt need tou's Review of GrubhubReviewed on 9/6/18 1:35 AM
Horrible, horrible, horrible! This is the second time I’ve had issues with this company, if you can’t deliver consistent result don’t do this kind of business. They offer less than horrible estimated delivery times that usually show up over an hour over that said time! Like is this serious? Just stop offering your service to areas that you obviously don’t care/ don’t have control over when it comes to quality. I could have saved myself the wait time and tip to your horrible staff and got it myself. Don’t offer convenience when you can’t deliver it!
Pablo China's Review of GrubhubReviewed on 9/6/18 1:00 AM
Every time I order I wait for hours and nothing comes, they are ver quick to charge me tough. Just an app is not enough is the restaurant is working with other 5 apps and their own site no wonder my orders never go through. Just not worth to give my data and payment information for nothing. Yes you don’t own the restaurant but the whole point of you existence is that they send the order anything besides this is an optional. Cheers
NEWKIDSONTHEBLOCM1989's Review of GrubhubReviewed on 9/6/18 12:40 AM
Wow delivery fee is in unbelievable!!!! I can’t believe it is only $1.99 wow I can not wait to order food so excited!!!!
Really?disney's Review of GrubhubReviewed on 9/6/18 11:52 PM
nobever's Review of GrubhubReviewed on 9/6/18 11:52 PM
Charged me for food never delivered by giving me a credit! Are you kidding!!!
cheryle beeler's Review of GrubhubReviewed on 9/6/18 11:26 PM
Takes forever to get your food and driver location is never accurate. Stick with ubereats!!!
Eddieskillit's Review of GrubhubReviewed on 9/6/18 11:07 PM
One of the top best pizza places to order from. Always on time with their deliveries
Aylamkp's Review of GrubhubReviewed on 9/5/18 9:28 PM
I am so excited that I can get my favorite veggie food delivered to my office! So fast, easy and affordable-awesome!
helicatzel's Review of GrubhubReviewed on 9/5/18 7:34 PM
- one full order short yet Grubhub would not refund the missing item nor replace.
DONT BOTHER X1000's Review of GrubhubReviewed on 9/5/18 5:20 PM
Habitually late. If your food says it’s arriving at “estimated time” be sure you add on another 30-45 min. Never again
nicolehcook's Review of GrubhubReviewed on 9/5/18 5:11 PM
After using Grubhub for over a year, I have to finally admit to myself that it has completely gone downhill. It is clear that customer service does not care about the actual customer, and is willing to constantly blame the restaurant when in fact many times it is actually GrubHubs error. We tested this theory at my best friends restaurant, where I ordered a meal to my house, but was standing in restaurant when I did so. I was able to glimpse my order as it came through. It was interesting, first of all it is difficult for them to read the notes section. So when you make a special request, not all restaurants see it the same. There were other inconsistencies across the board. My most recent issue with trying to use the app to order lunch from my favorite restaurant. Over and over again the app kept telling me that my bank was having a problem with my method of payment. Funny, there’s a whole load of money in there. I have had this problem in the past. In fact, with Grubhub it seems to happen often. I don’t know what it is about their system communicating with my two separate banks. I tried for over an hour to place this order, each time being told that there was a problem with my payment. I tried multiple cards, multiple bank accounts. I remembered that another popular app Head just recently added my favorite restaurant to its app. So I went and placed my order on that app, it is already on its way and it is been a measly 15 minutes since I ordered. Oddly, that app didn’t have any problems with my payment method. And ironically, the entire thing that I ordered was cheaper through the other app then through this one. I keep hearing how another app has higher delivery charges. I don’t know how that’s possible, because my total with everything I ordered was five dollars less. 🙄 Grubhub it’s time to step it up. It didn’t used to be this bad.
Kianianianiani's Review of GrubhubReviewed on 9/5/18 4:54 PM
Very well rounded app easy to navigate. Enjoyed ordering from a few of my favorite hometown restaurants. Delivery drivers are friendly and the food is hott! Will be using again and again.
Delivery1234567890's Review of GrubhubReviewed on 9/5/18 3:09 PM
Delivery costs $10 !!!!!!! Outrageous this is only a rich person delivery app
Prayingmantas's Review of GrubhubReviewed on 9/5/18 2:31 AM
It was easy to place order on app, food delivered in speedy manner, still warm, and tasty. Driver extremely nice!!
C00L dude's Review of GrubhubReviewed on 9/5/18 2:27 AM
Delivery fees are too high. Other apps such as seamless do not charge a delivery fee.
Stephany NC's Review of GrubhubReviewed on 9/5/18 2:21 AM
My order was delivered by GrubHub and arrived 20 minutes sooner than expected. Thank you!
kingkarte's Review of GrubhubReviewed on 9/5/18 1:52 AM
It’s a nice app
Leayiksniknel's Review of GrubhubReviewed on 9/5/18 1:23 AM
Tried Thai food first, could not complete the order. Took forever to complete this one. Now half hour wait....
cha cha moe's Review of GrubhubReviewed on 9/5/18 12:59 AM
Cause you tryin it
My Familia's Review of GrubhubReviewed on 9/5/18 12:33 AM
App is easy to use but would like to see more options or local restaurants that aren’t listed.
Colin11's Review of GrubhubReviewed on 9/5/18 12:05 AM
Excellent app and like the added benefit of being able to track the order with the delivery person. Well done!
Mehgan Catoe's Review of GrubhubReviewed on 9/5/18 12:04 AM
Currently Trying To Figure Out How To Be A GrubHub Driver 🤔
dwjr206's Review of GrubhubReviewed on 9/5/18 12:00 AM
The reviews seem unreliable. App is sound. Not as many options as other apps. It’s okay. They did refund and order quickly that was a disaster. Points for fixing...
BIGBOYRNB's Review of GrubhubReviewed on 9/5/18 11:59 PM
I am a huuuge fan of Boston market but sometimes I have to put my chicken in the oven and cook it more to my likings,I love my chicken extra well done,and this meal I received was impeccable the food texture was great the meat was well done and not dried out,the vegetables were fresh and to top it off warm hot corn bread baked to perfection of course I added my home made lemonade to top it off😀thanks Boston market
Patricia MB's Review of GrubhubReviewed on 9/5/18 11:47 PM
Ordered at I love Pizza with a promo code of 50% off. After 10 minutes received a msg. that order is cancelled and promo code is not longer available! nice scam..
Didkong's Review of GrubhubReviewed on 9/5/18 11:37 PM
Promo codes never work. Always say “not first order”
jack gildea's Review of GrubhubReviewed on 9/5/18 10:40 PM
I won’t find my place where I live
JimReyer84's Review of GrubhubReviewed on 9/5/18 10:21 PM
I paid for an order from wawa it never came and Grubhub refused to refund me. At first they said it wasn’t delivered and also claimed that driver could find my address. I ordered from the same place twice this week and no problems, but today there was apparently an issue.
IBScott's Review of GrubhubReviewed on 9/5/18 10:16 PM
Think twice before using this service. They will deliver only part of your meal, then say sorry but you’ll have to pay more money for us to deliver the rest because we made no effort to verify what we were picking up. If a package delivery service did the same thing they would be out of business immediately, but since GrubHub is convenient, we put up with it. Don’t.
capekodder's Review of GrubhubReviewed on 9/4/18 9:01 PM
Like the app a lot, only negative is the delivery times seem overly optimistic as compared to when it really arrives. But will keep using it!
Futuristic j's Review of GrubhubReviewed on 9/4/18 6:19 AM
I made an order at 11:30pm and my estimated delivery time at first was 12:09am to 12:20am then changed to 12:45am to 12:55am. It is currently 1:18 am and I still haven’t received my food I hope I can receive a discount or something for having to wait a very long time.
Reeeeeenaaaaa1's Review of GrubhubReviewed on 9/4/18 6:09 PM
Juan nation's Review of GrubhubReviewed on 9/4/18 6:00 PM
I have trouble talking to people bc i fear the lizardmen in human disguise will steal my voice In all seriousness its a good app if you have social anxiety like me
CometComics's Review of GrubhubReviewed on 9/4/18 5:48 PM
I live in Columbia County and there are NO restaurants on this app that will deliver to my area! You guys should add more restaurants in Columbia County. Please fix this... ☹️
Simone Leslie's Review of GrubhubReviewed on 9/4/18 4:47 PM
I never received a refund when the restaurant didn’t send my drink
kifeet's Review of GrubhubReviewed on 9/4/18 4:34 PM
Good app to order from especially when you getting off work and to lazy lol.
sergio james's Review of GrubhubReviewed on 9/4/18 4:12 AM
Food came quick and still hot
Yazeed a99's Review of GrubhubReviewed on 9/4/18 4:09 AM
Just make a better user interface- like Uber eats
FukkOff818's Review of GrubhubReviewed on 9/4/18 3:53 AM
senseless. why is it neither the site nor app are designed to only show you whats open now? countless times ive found places that are already closed in my search results and have even clicked into them to place an order before finding out they were closed. seems so basic & intuitive to apply that sort requirement by default, no?
ryno008's Review of GrubhubReviewed on 9/4/18 3:35 AM
When trying to chat with customer support, it takes far too long for anyone to answer. It says you are number 123 in line and it takes forever for anyone to answer your chat questions. I could have ordered dinner...waited a half hour for it to be ready...and walked to the restaurant and back in the time it takes for the customer service to respond. Other than that...I have enjoyed my experience.
962663's Review of GrubhubReviewed on 9/4/18 1:44 PM
I just downloaded and opened the app only to find that there are just two restaurants from which to choose. Quite disappointing to me. Subway and one other, hardly what I had expected.
Donna Aronson's Review of GrubhubReviewed on 9/4/18 1:29 PM
Grub hubCan you ask all the questions away about what to eat for a meal it provides restaurant that deliver with menus wait times it’s one of my most used the phone apps downloaded today!
MarkToons's Review of GrubhubReviewed on 9/4/18 1:24 AM
Great service and food.
Party-trolley.com's Review of GrubhubReviewed on 9/4/18 1:09 AM
Every regional location has a different leader for food delivery, grubhub is the clear leader here in Albuquerque. I recently had to use the other option available and received cold food. Used this app enough to say i have confidence in every order i send to grubhub, in Albuquerque.
EToles's Review of GrubhubReviewed on 9/4/18 1:03 AM
This is not the first time this has happened. I ordered food to my job. The website was not up to date so I had to place a second order for the same restaurant to get the food I wanted. Then when the food was delivered I was given the wrong order. I was told to contact GrubHub so I did. This was at about 7:30. It is now 9:00 and I still have not gotten my actual order, I was given an attitude by the driver and the person I have been talking with is supposedly getting me to a specialist to figure this out (1 hour since I was told I would be connected to a specialist) and they only want to give me $20. Unprofessional drivers and unacceptable solutions. So angry. Never again
Griff wheezy's Review of GrubhubReviewed on 9/4/18 12:18 AM
The app is very easy to use and navigate, but when I placed my order, GrubHub never delivered my food, and never contacted me about it. The restaurant had to call me and tell me that GrubHub never sent a driver. The restaurant eventually sent a waitress to deliver my food. GrubHub was a bummer.
rrrrao's Review of GrubhubReviewed on 9/4/18 12:10 PM
Works well when things go right. God forbid the restaurant is backed up or the driver picks up the wrong order or driver gets stuck in traffic. You will be waiting and waiting and waiting. Then you call the restaurant who throw their hands up or at best are willing to remake the order if you pick up yourself. You will get 0 proactive status from Grubhub. In fact you can’t even find their support number. This has happened once too many times with me.
Erin1113's Review of GrubhubReviewed on 9/4/18 12:08 AM
The drivers do not deliver the food door or don’t even get out of their car. One time, I waited over an hour and had no update that I called Grubhub only for them to inform me that there were no drivers in the area to deliver my food.
foodie2227's Review of GrubhubReviewed on 9/4/18 11:31 PM
Much better than Uber eats!!!!!!! & the drivers seem nicer and less creepy
Djkiller420's Review of GrubhubReviewed on 9/4/18 11:01 PM
Fairly easy to order Food with many choices for home delivery
feedme456's Review of GrubhubReviewed on 9/4/18 10:41 AM
I’m generally a big fan of Grubhub, but my food was over an hour late. I had to call grubhub, they had to track down my driver and when all was said and done, my food was delivered cold, and arrived an hour after the 8:15pm-8:30pm time I was promised. Also note the restaurant from which I ordered is only 15 easy blocks away. I don’t mind having to wait for my food, but please work on accurately estimating delivery time or communicating late orders to the customer.
Allstarbd's Review of GrubhubReviewed on 9/30/18 9:55 AM
Ordered from here a few times and they lack customer service enough to call you when your order is going to be an hour late to let you know. Had to call the restaurant myself. Be warned!!! Better options for delivery.
SoooShonni's Review of GrubhubReviewed on 9/30/18 9:50 PM
I tried GrubHub for the first time, yesterday. The gentleman was waaay slow in delivering my order, which was less than 12 minutes away; however, he was super nice. I decided to try again today and see if yesterday was just a glitch. I will find out soon! Wish me luck!
adonyz's Review of GrubhubReviewed on 9/30/18 9:45 PM
However I don’t like Grubhub because for some reason i I think i get blacklisted and atleast they don’t tell me why.
Hallie821's Review of GrubhubReviewed on 9/30/18 9:36 PM
Fairly easy to use.
Bbbbig D's Review of GrubhubReviewed on 9/30/18 9:33 PM
Went to an event last night .. met at friends, taxi’d to the event .. a few taxi’d to my home, spent the night, needing lunch with no car at the moment 😃 never used this before, but definitely a life saver! Thank you for this!
grubscks's Review of GrubhubReviewed on 9/30/18 9:13 PM
clbrooks57's Review of GrubhubReviewed on 9/30/18 8:52 PM
I live 2-3 miles from about 20 popular restaurants but my GrubHub app only picks up two Chinese restaurants and one of those is further away than the others. Why is that?
$&!?&@$'s Review of GrubhubReviewed on 9/30/18 8:36 PM
3 of the last 6 orders I have placed have been canceled one hour after I placed them. I was given a 40 minute ETA when placing the order, heard absolutely nothing, then suddenly get a call saying my order is canceled because they can’t contact the restaurant. “Why did it take an hour to notify me of this?” was the question I asked each time. They had no answer. I have switched to uber eats and haven’t had a problem yet—and it’s usually cheaper!
abig23's Review of GrubhubReviewed on 9/30/18 8:10 PM
Mucho gusto needs to be added back!
kaapereira's Review of GrubhubReviewed on 9/30/18 8:01 PM
Three times I ordered with Grubhub, three times my food was an hour late, or more. There are other food delivery apps out there, far better. I gave Grubhub three chances, I don’t need to try anymore.
hellosunshyine's Review of GrubhubReviewed on 9/30/18 7:29 PM
Do not use! They have THE WORST customer service EVER. I ordered food from Denny’s and was told my payment was declined, but it wasn’t. I never got my food and they stole my money. The supervisors wouldn’t help, they didn’t give me a promo code or put the order through on their side or refund me anything! Not even an apology!! I was told they weren’t going to help and if I wanted my money to call my bank. So rude and unprofessional!!
JDS 2018's Review of GrubhubReviewed on 9/30/18 7:02 PM
I’ve tried Grub Hub twice now and both times have been horrible. Both deliveries took well over an hour from time of order and the food was cold by the time it got to me the first time. The second time the driver brought the wrong food, and then said it was the restaurants fault and there was nothing they could do. Said I would have to call and try to get a refund. I’ve tried a rival food delivery service going to one of the same locations and it took well under an hour and the food was still fresh and correct when I received it. Will not be using Grub Hub again in the future.
Jadeb1992's Review of GrubhubReviewed on 9/30/18 6:41 AM
I wanted to try this app so I entered my address but it said it wouldn’t even deliver in my area
Guts 18's Review of GrubhubReviewed on 9/30/18 6:21 PM
I am not the type of person that writes reviews But I couldn’t let this go unheard. When my order was delivered “not all my food was in the bag”. Thank goodness I check before the person pulled off. When I said to Grubhub delivery person “This isn’t all my food”. The delivery person said “ This is all they give me” in a Nonchalant attitude, then told me I need to call Grubhub and then drove away. I called Grubhub they customer service was Great. They refunded they money for the food I didn’t received. But I believe that if your delivering food you should check and make sure everything is in the bag period! This is the reason why I will never use Grubhub again or suggest anyone I know to Grubhub. It should be a requirement that Grubhub deliver should check the order before delivering anybody food.
Peenchay's Review of GrubhubReviewed on 9/30/18 6:06 PM
I like to eat. Nom nom nom.
shellyfru's Review of GrubhubReviewed on 9/30/18 5:28 PM
First time we used it and it was awesome!!! Quick and easy!!
Deeliciously Me!!!'s Review of GrubhubReviewed on 9/30/18 5:16 PM
My Delivery driver was great. She was very nice and friendly. On time. Everything I asked for she delivered. I didn’t get her name. But, thank you again.
SirOrozco's Review of GrubhubReviewed on 9/30/18 4:21 PM
It looks sharper and more well put together then the website.. but it pretty much ends there. 4 out of 5 orders are late. Yes, it’s better than Uber eats who has zero customer service.. but I expected a lot more.
Texaschicana's Review of GrubhubReviewed on 9/30/18 3:34 AM
I love it, easy to use and very convenient! Great job guys!
ginaepps1406's Review of GrubhubReviewed on 9/30/18 3:12 AM
I never got to use my 12 dollars off because my order to canceled
Supah-D's Review of GrubhubReviewed on 9/30/18 3:07 PM
I’ve attempted, twice, on two separate occasions to place an order for delivery at a restaurant 1-1.5hrs prior to the cut off time for breakfast and twice the restaurant has waited until minutes before cut off to announce that they are canceling my order. GH isn’t to blame, but it starts to reflect poorly on them. GH- Please advise the establishments you deliver for that if there is an issue with completing an order that a respectable time frame to notify of a cancellation should be adhered to?
Anaksarxos's Review of GrubhubReviewed on 9/30/18 2:47 AM
Simply convenient and easy to use app. Does exactly what you would expect and want.
Tally E.'s Review of GrubhubReviewed on 9/30/18 2:34 AM
I ordered Indian food and it has now been almost 2.5 hours. The Grubhub team refused to refund my money even after I told them what happened and I’m honestly so surprised. Deleting the app immediately and do not recommend downloading - a shady and disappointing app at best! You’re better off on UberEats and Postmates!
Brining Shightly's Review of GrubhubReviewed on 9/30/18 2:32 AM
So many clicks to do the simplest things; website and app do not seem to communicate; so many restrictions on their coupons (and only explained in the fine print or when trying to apply the coupons); I used it, but going to try competitors cause using this app was just painful. Try harder!
iools's Review of GrubhubReviewed on 9/30/18 2:30 AM
Msjackson77's Review of GrubhubReviewed on 9/30/18 1:49 AM
I always use this app and love it..it’s easy and convenient
DiesleADogg's Review of GrubhubReviewed on 9/30/18 1:30 AM
I used app for very first time today. The food took over 2 hours to receive from the restaurant. The food was ready from the restaurant in 20 minutes but no driver from Grubhub. What a horrible service for the customer and the restaurant. The food arrives cold and stale. I would never use this service again. I had to give one star because Zero was not a choice.
Offenhoffer's Review of GrubhubReviewed on 9/30/18 12:44 AM
It’s small, and very specific to me, and probably not a GrubHub problem at all, but I love sauces. I love them so much. And it would be great, just amazing, if you could get any sauce as extra from the menus. I’ll pay $0.50 or even $1 for extra dipping sauce. The notes don’t always get read and it just, well, bums me out when it gets to me, and it’s not exactly what I wanted, and then what? And then I’m stuck with soup. That’s what! Seriously, it’s the only thing I would love to see changed.
order dude's Review of GrubhubReviewed on 9/30/18 12:27 AM
JHY3's Review of GrubhubReviewed on 9/30/18 12:25 AM
Terrible customer service. App has bugs and orders don’t go through. Uber eats is much better
SaTay95's Review of GrubhubReviewed on 9/30/18 12:22 AM
I filled my cart up for an order and when checking out a promo code was applied, however, upon checking out I was charged instantly but my order didn’t go through. I called customer support and the guy was useless. He couldn’t give me any solid answer as to what happened, how to avoid it from happening a second time, or how he can help. He told me to log out and try again. I had asked if there was a specific payment I needed to use and he said no. I did Apple Apple. I logged out and replaced my order again, and the exact same thing happened. I had to call back again and after being on hold it went to a survey and ended the call with the agent. So now I have two orders submitted, 2 charges, and no food. DON’T USE THIS APP. There are clearly better ones out there that won’t freeze your account.
LoveAllyBoober's Review of GrubhubReviewed on 9/30/18 11:58 PM
I love the adaptability in the reviews now so you can get honest feedback and help lead you to the right direction!
Jebicoopo's Review of GrubhubReviewed on 9/30/18 11:00 PM
Tried to use the app. When checking out I had a password issue that forced me to reset. When trying to do so, I got a “no reset claim” message. Was told by customer service that “I have no idea how to fix this”, and was given an email to message. I try to use the app and have to wait days to do it? Nope, app deleted and I moved on. Good luck making it with this level of customer service.
Toddboylan's Review of GrubhubReviewed on 9/30/18 10:24 PM
Apparently there's no participating restaurants in the city that I live in I was very excited to use this app apparently it's a no go for anybody in Muskogee Oklahoma which is a fairly decent size city oh well
Busyboys's Review of GrubhubReviewed on 9/30/18 10:11 PM
Loved Foodler used many times. Esp being able to order for specific delivery times. With GH have been really disappointed. Several failures leaving unhappy family. Maybe it’s just where we live but can’t rely on this so deleting this app now.
Taco Tuesdates's Review of GrubhubReviewed on 9/30/18 10:05 PM
Delivery is horribly inefficient, always late, and frequently missing ordered items. Also, GrubHub customer service is non-existent when trying to have orders, or charges corrected.
Savyyg1rl's Review of GrubhubReviewed on 9/3/18 8:51 PM
Restaurant and food is amazing. Poor delivery service. Food was ready for about 40 mins. We called the restaurant and they said the driver wasn’t due to pickup for another 20-30 mins, when according to the app the food was already 20-30 mins late. That meant our food was going to be cold and sitting for about 1 hour. Grubhub said there was nothing they could do about the order. Will not be ordering from Grubhub again. At least call your customers and inform them of the delay. Ill stick to doordash and ubereats where customer service is better.
BK748's Review of GrubhubReviewed on 9/3/18 8:48 PM
App is great as long as there are no issues. If an issue comes up the support is poor at best.
jacygem's Review of GrubhubReviewed on 9/3/18 8:25 PM
Love this app. Easy to use and lots of restaurants to choose from.
SiRdUwOpP's Review of GrubhubReviewed on 9/3/18 7:32 PM
Didn’t tell me the store was closed. Waited for delivery the whole time just to tell me they were closed. Now I’m making a second order...Let’s see how this one goes.
Kelly_Chicago123's Review of GrubhubReviewed on 9/3/18 7:06 PM
I am a very patient and understanding customer but grubhub’s customer service is absolutely horrendous. If an item is missing I was informed by the customer service that there was no way of getting my incorrect item unless I placed a new order. I informed the rep that the missing item didn’t meet the minimum order requirements and also I’d have to pay a new delivery fee and tip. Only after holding for another 15 min I was told by a supervisor that I could in fact get my incorrect item re delivered. I’m so disappointed and probably will stop using this service in the future. I understand people make mistakes but a company should at least rectify the situation for their customers.
brokegirlmagic's Review of GrubhubReviewed on 9/3/18 6:32 PM
Easy to use & great choices. Amazing way to taste local spots in the most convenient way !
Poojabilash's Review of GrubhubReviewed on 9/3/18 4:05 PM
I ordered from here for the first time and it was devastating. The order took more time to even confirm and then later some technical issues . The restaurant sent a message that order is ready to pick up and it was weird because I scheduled delivery not pick up . After arguing with the restaurant they set a delivery which never arrived. The driver car broke down and finally they asked me if they should send another driver and before i could answer they said we have cancelled the order . A person is super hungry and has ordered something and then you get this type of treatment is so irritating and disaster. Also they did not even give me the same amount of discount coupons after the cancellation. My order got cancelled so which means the discount coupon should be applied for the next order right ? How can i trust such app which has given me so much trouble and then obviously i would prefer other apps that i have used earlier with no issues ever with same options ,same delivery fees, better tracking and commitment. Anyways i think i will continue with doordash because atleast i know i will get my food on time and its super simple to track .
lmfb1997's Review of GrubhubReviewed on 9/3/18 3:48 AM
nonya 1's Review of GrubhubReviewed on 9/3/18 3:39 AM
Ordered food from a local bar and the driver never showed up and now I’m out $6 buck for a tip to a driver that never showed
kpm001's Review of GrubhubReviewed on 9/3/18 3:06 AM
First order was tonight, was given an ETA of 7:26-7:36. Thirty two minutes after I ordered the app told me they were still preparing my food, sandwiches. I called the restaurant and they informed me my food was ready 15 minutes ago and they were waiting for the driver. They also told me I should contact Grubhub and cancel my order. I contacted Grubhub, was on hold for 4:35. When they answered their was one minute to have the food arrive at my house from the original ETA. The customer service rep tried to get me to keep the order at least 3 times stating the time window was still going to be met. I explained to him multiple times that the driver can’t drive 6 miles in 30 seconds. He proceeded to “briefly” put me on hold. Came back over five minutes later and again tried to convince me driver would deliver in time window. Horrible experience, never had this occur with other food delivery services. Zero stars!!!
James362's Review of GrubhubReviewed on 9/3/18 3:05 AM
I ordered through grub hub and got a confirmation email with an estimated delivery time. I waited an hour and then called the restaurant. Maria said we were out of her area. No call no food. They said that they called grub hub but I didn’t receive a call. Very disappointing.
MollieNmisti's Review of GrubhubReviewed on 9/3/18 2:43 PM
First order was delivered wrong. Customer service didn’t know how to rectify. Said they would call back, but didn’t. Won’t be using Grub Hub again.
bobby_elvis's Review of GrubhubReviewed on 9/3/18 2:33 PM
I don’t usually get my food on time. I ordered yesterday at 8am and finally canceled it around 10am even though it was supposed to come to me 40min after ordering. Got a free meal from calling grubhub though so I’d say they have good customer support and thats why there’s 1 star.
TCT801's Review of GrubhubReviewed on 9/3/18 1:38 AM
Everything was great, the sushi rolls were top notch. The order was correct, everything was still warm when it arrived.
sandra silguero's Review of GrubhubReviewed on 9/3/18 1:36 AM
Awesome and courtesy service! I am curious to know do you all deliver to schools for the students at a jr high school
ohhhhsoooogood's Review of GrubhubReviewed on 9/3/18 1:29 AM
Love love Local Poke, great to know I can use GrubHub for delivery!!
InRochester's Review of GrubhubReviewed on 9/3/18 12:41 AM
Grubhub is convenient. But the drivers are hit n miss personable. Not cheap either.
Z0R3_shadow's Review of GrubhubReviewed on 9/3/18 12:17 AM
My food comes Before or right on time they give you good recommendations
Tww2557's Review of GrubhubReviewed on 9/3/18 11:39 PM
I’ve had so many issues with delivery and receiving orders from them. One I ordered a pizza and received it torn all up and shaken up in the box. Second I ordered a sandwich and never received it, when I called GRUBHUB they said I already went and picked the order up (why would I use GRUBHUB if I wasn’t going to have it delivered). When I asked to talk to a different customer service agent because the current one wasn’t helping with the issue he hung up on me. I was never able to resolve the issue. I’ve had multiple issues with GRUBHUB so now I will have to spend more and use the local delivery service in my city.
klouis001's Review of GrubhubReviewed on 9/3/18 11:15 PM
I keep getting an error message when I try to order with the app - something about filling in the required fields. If I’m ordering something with no options, what is there to fill out? I’ve signed in and ordered online with no problems, so I’m pretty sure it’s the app itself.
Neliwelli's Review of GrubhubReviewed on 9/3/18 11:15 PM
Don’t get me wrong, grub hub is cool. I’ve ordered from this app plenty of times. And each time I’ve gotten my food after two hours of placing the order, by then all the food has nearly gone cold. I’ve given this app a lot of chances and each chance has let me down. Could be the restaurant or the people that pick up the food..not sure but all I know is that im no longer ordering from here again!
robster1017's Review of GrubhubReviewed on 9/3/18 10:40 PM
Meal never showed up. Called customer service waited another 30 min on top of the hour already waited for food, guy refused to give me my money back and told me I can only get a coupon which in order to work you have to spend more money smh. Crooks.
DEEPCAKES69's Review of GrubhubReviewed on 9/3/18 10:13 PM
This place is heaven, when I have that craving for some really tasty food that’s always great. I hit up BWW. Always hits the spot.. 💥👍🏽💥👍🏽💥
SWM 1218's Review of GrubhubReviewed on 9/3/18 10:04 PM
Great places for food in your area. Love the accessibility of it all.
Rocthemsickicks's Review of GrubhubReviewed on 9/29/18 6:58 AM
Terrible experience. Food was an hour late, I called, only to find out that the restaurant never received my order, and Grubhub support couldn’t place my order and had to cancel!
Nov Ed's Review of GrubhubReviewed on 9/29/18 5:45 PM
It’s a Greek with grilled chicken. I eat it for breakfast, lunch, or dinner. Yum.
sunniesamm's Review of GrubhubReviewed on 9/29/18 4:22 AM
Yukabebe's Review of GrubhubReviewed on 9/29/18 4:21 AM
This app is the worst. I’ve always had to wait more than 1 hour for the food to arrive no matter how close the store is, that’s fine but there are so many times that the food never arrived. It takes forever just to wait for the online service too. guys get another app. I’ve never dropped comments on any apps before but this one is so bad that I just can’t let go.
hot jalapeno8's Review of GrubhubReviewed on 9/29/18 2:57 AM
My food was never delivered and I have yet to receive a refund or even a response. Apparently something similar happened to a friend of mine. SAVE YOUR MONEY!!
elliemonsterpants's Review of GrubhubReviewed on 9/29/18 2:42 AM
It used to work. Got an update today and now it crashes every time I try to use it. Even tried to use the website on my phone and it kept redirecting me to your app that doesn’t work 👍🏽 was gonna order from you but seems I can’t 🤷🏻♀️ oh well. Back to DoorDash I go.
Izcookie41's Review of GrubhubReviewed on 9/29/18 2:36 AM
Usually pretty good but they really messed up recently. Our food never showed and when we called the restaurant they said someone from grub hub was supposed to pick it up and deliver it and that it had been sitting there for over an hour. When we tried calling Grubhub we were put on hold. Still resolving this at the moment but very upset. Also I can’t find where to review the restaurant on grubhub about the issue.
Schempptastic's Review of GrubhubReviewed on 9/29/18 2:18 AM
It took 1.5 hours for a small order to be delivered from a restaurant 5 minutes away.
kurlyqurl's Review of GrubhubReviewed on 9/29/18 2:17 AM
DO NOT USE THIS APP!! Scammers/Thieves!! I tried ordering but the app said it could not go through, but they charged me anyways!! I tried to replace it, and the same thing - the order did not go through , but they STILL took my money. TWICE. When i called customer service they refused to send the order anyways, and DID NOT give me a refund!! They STOLE $160 from me!!! This app is a SCAM do not use it!! their customer service line is a joke. they did absolutely nothing to compensate me, mind you I was on hold twice. I was knot able to get that money back for a few days because the bank had to take 3-5 business days to sort it out. This app is Horrible.
dotdotdot…………..'s Review of GrubhubReviewed on 9/29/18 2:05 AM
Grant Conway and I both love to get in a good study sesh and then order from Grubhub! It’s the perfect afternoon treat! Yes with Grubhub you can spoon your way to health!!
Pepper9116's Review of GrubhubReviewed on 9/29/18 1:44 AM
On the first page, it shows no minimum & a fee of 3.99. When I went to enter & place my order it shows a fee of 5.99. Which is correct?
Cocovvibe's Review of GrubhubReviewed on 9/29/18 1:40 PM
What is wrong with PayPal for your app? Every other time it’s not processing my order. I then need to change my payment method to place my order. I only want to use PayPal.
crookedhooks's Review of GrubhubReviewed on 9/29/18 1:38 AM
Downloaded and placed my first order this evening with Taco Bell. Everything with the order process went smooth and said I should have my order between 8:43pm-8:53pm. At 8:57pm I called the restaurant because the app didn’t say that my order was out for delivery. The manager was very nice and stated they had literally just received my order on their screen and apologized profusely and advised that I contacted GrubHub. I called GrubHub and the system said my wait time should be less than 2 minutes multiple times. At 11 minutes into the call a gentleman came on the line and immediately started to blame Taco Bell and was quite rude. I was extremely frustrated at this point and all he offered initially was a $5 promo code. At 9:12pm my ordered was delivered while I was on the phone with customer service. My drink was incorrect and the food wasn’t the best. So one meal was refunded and I was given a promo code that is worthless to me because it will be a cold day in hell before I spend money with GrubHub again. Thank you for showing me a service not to use.
Truth1218's Review of GrubhubReviewed on 9/29/18 1:36 AM
I’ve used Grubhub in the past. They seemed reliable. Lately it’s been the opposite. I’ve placed repeated orders that were never sent to the restaurant. Poor customer service is an absolute deal breaker.
MPEverley's Review of GrubhubReviewed on 9/29/18 12:50 AM
App doesn’t allow for real time tracking like Postmates. Also, bad that it has you add tip PRIOR to getting your food. If delivery is good, then tip is good. If bad, then why tip the driver for bad service? I sent info before about wrong order and poor service and was given a discount code (no actual apology about poor service or app design). Finally decided to give them a try again and tried code. Expired. Plus, when this order was picked up the app automatically then said the order was delivered. Luckily, the driver said he was on his way. I couldn’t track in the app so when he came he rang the doorbell and woke up the baby (entire reason I wanted to track order and be outside when order arrived). Poor app design. GrubHub would be good to hire people who designed the Postmates app. I have had very few issues with Postmates and the two times I have had problems they have responded very quickly and made it right. Too bad the restaurant my wife likes only uses this poor service for delivery.
Marty Im scared....'s Review of GrubhubReviewed on 9/29/18 12:13 AM
I ordered a salad and it never arrived. I had to call and cancel it I was waiting for hours. I don’t blame the restaurant, I called and they had my order easy but the driver never came.
bripls's Review of GrubhubReviewed on 9/29/18 12:09 AM
Every single time i order from here there’s an issue. I cant track my order, there’s no update of when it’s left the restaurant. There’s no update if my order is on the way if there’s an extended wait time.
PPNolly's Review of GrubhubReviewed on 9/29/18 11:12 PM
I’m gluten intolerant, so that’s the first thing I look for. It’s unbelievably frustrating that restaurants that do have GF options don’t come up in the search results, and restaurants that don’t have anything even close do. I spend 20 minutes looking for food and then abandon in disgust. Yet another feature Grubhub has managed to screw up. I miss Foodler.
ThisSpaceLeftBlank1's Review of GrubhubReviewed on 9/29/18 11:01 PM
I’m done with grubhub. The order is incorrect probably 30% of the time, and instead of correcting it they offer partial $5 refunds. I don’t want $5, I’m hungry and I want the food I paid for. This has happened one too many times, so I’m doneski. I highly recommend Blue Apron. It’s fresh, healthy, you learn to cook, portions are generous, it is reasonably priced. Most importantly, you get what you paid for.
AGIRLWHOJUSTWANTEDBUBBAKOOS's Review of GrubhubReviewed on 9/29/18 10:42 PM
You should add that you can pay in cash
dvale21's Review of GrubhubReviewed on 9/29/18 10:42 PM
Waited 2 hours to get my ordered delivered. Not sure why it took so long since the restaurant is only 15 minutes away. Definitely will not use their service again.
Bert725's Review of GrubhubReviewed on 9/29/18 10:40 PM
Great service. We're looking forward to more High Quality Restaurants.
bheathcastle's Review of GrubhubReviewed on 9/29/18 10:38 PM
Downloaded Grubhub to check out the options as an alternative to UberEats. I attempted to use a promo for $10 off my first order, which would’ve made my order $21.52, however I received an error stating that I could only use it on my first order, so it didn’t apply. I was confused, as this WAS my first order, so I emptied my cart, and went to pick up food the old fashioned way. Upon checking my bank account, I was charged $21.52 for my non-order. The order was never processed, there’s no record in the app, however I was charged. I reached out to customer care to notify them of this issue, and received an auto-reply stating that they have received my email and would have my issue researched. Here I am almost a week later without hearing anything else from them. Seriously, give me back my money immediately.
OpinionHonestly's Review of GrubhubReviewed on 9/29/18 10:35 PM
This app always acts up when it is time to use a discount code outside of one that they email. If another app provides one or a company, I receive endless error messages and need to contact customer service for resolution.
cheyzam💥's Review of GrubhubReviewed on 9/28/18 9:36 PM
Quick and user friendly 5/5
PimpDaddy200064636's Review of GrubhubReviewed on 9/28/18 8:03 PM
Definitely awesome when ur in the city
Gustavotgo's Review of GrubhubReviewed on 9/28/18 7:37 PM
It was a perfect costume service and delicious food! The pizza was very nice!!! I really recommend that! Thanks House of Flavors!
Jedidiah Jones's Review of GrubhubReviewed on 9/28/18 7:09 PM
I had very few food options, even though I’m 15 minutes away from Minneapolis.... Downloaded and erased it within 5 minutes.
i oder out's Review of GrubhubReviewed on 9/28/18 5:57 PM
More discounts for people who order all the time
EpyonRc's Review of GrubhubReviewed on 9/28/18 5:27 PM
I started using the app roughly 2 weeks ago and had no problems. Then about a couple days ago after an iOS 12 update the app will no longer function correctly. Hopefully it can be resolved soon.
msmorgan80's Review of GrubhubReviewed on 9/28/18 4:57 AM
This is the worst service if u want food inow!
Olsandra's Review of GrubhubReviewed on 9/28/18 4:51 AM
I’m hungry, man. The reliability leaves something to be desired.
Tamisanders's Review of GrubhubReviewed on 9/28/18 4:09 AM
first time - prolly last time. app showed food was delivered, my EMPTY TUMMY begs to differ. food was NOT delivered, no call, no text. THIRTY FIVE minutes on hold / talking to customer service to get a refund! i SHOULD have FB checked comments first! HORRIBLE!!!
JamieR61q's Review of GrubhubReviewed on 9/28/18 3:45 PM
I’m a teacher. I usually bring my lunch, but today decided to order from Grub Hub. They listed a restaurant in the wrong delivery area for my school and waited half an hour to cancel the order. This made it impossible for me to have lunch; we only have a short window to eat. They are hanging onto my money for a few days, though. I’ll be deleting this app as soon as my money is recovered. Now I understand why restaurant owners have told me they hate Grub Hub.
LittyxVitt's Review of GrubhubReviewed on 9/28/18 3:36 AM
My order wasn’t made because the kitchen closed at 11pm and the app said 11:45pm so now I paid with no refund!!!
dwhit78's Review of GrubhubReviewed on 9/28/18 3:19 AM
So first time using Grub hub, ordered food through yelp. Requested a later delivery time instead of ASAP thinking they would have plenty of time to deliver there On time. I requested for 630pm delivery. Got my food at 730. Contacted Grubhub to find out what was going on at 645. I intentionally requested my food to be delivered because I was at sports classes with my son, thinking this will be easier for me. Well I had to wait to chat with the tech, after some time they said they were trying to call the restaurant and no one was answering and thought they were closed. At this point I called the restaurant myself and got an answer right away. They said the food had been picked up. At 730 the driver comes driving extremely fast down a residential street and brings the food. I will never use these people again. It would have been much easier and less of a headache to pick it up myself. At least send a message saying the food will be late and give me an option of cancelling!
Anacott2719's Review of GrubhubReviewed on 9/28/18 2:46 AM
Disappointing, second time ordering from them the driver forgot an item it was a $20 or so order and I tipped 20%. I had to call GrubHub and after waiting a while they told me to wait for a call back with a resolution. They called and I admittedly missed it, however I called back and had to go through the process again. Eventually was told the driver would re deliver the order to my house, but asked that I meet them at the curb.
lekadou's Review of GrubhubReviewed on 9/28/18 1:58 AM
I was given a $250 gift card bcs I had a bad accident and am in a wheelchair. We used the card once for $80 for one meal. Today when I tried using it again for a $70 meal I am told I can’t, because I have used my card already. This is not right!!
Dank cooker's Review of GrubhubReviewed on 9/28/18 1:22 AM
dafuvknll's Review of GrubhubReviewed on 9/28/18 1:09 PM
Thank you because I can’t cook
gracedugan_'s Review of GrubhubReviewed on 9/28/18 12:55 AM
i ordered soup from a place literally 4 blocks away because i have the flu and my order sat on noodles & company’s counter for over 2 hours because they never sent a driver. finally after being on hold for 5+ minutes a driver magically got sent the SECOND i got taken off hold. love having the flu and nothing to eat
AddiFromSpace's Review of GrubhubReviewed on 9/28/18 12:50 AM
Convenient on those day you can’t get away from the office or those nights you just don’t want to cook and don’t want to go anywhere.
rachaelsnapz's Review of GrubhubReviewed on 9/28/18 12:38 AM
My order was over an hour late twice, so I’m never using this again. The app doesn’t tell the drivers to pick up the food fast enough and glitches often. My food was cold after sitting there for over an hour, and when I asked for a refund, they refused to give it to me and I basically had to argue with the customer service rep to get any money back for my inedible order. Inconsistent delivery, bad customer service... use any other delivery service.
Angelnri's Review of GrubhubReviewed on 9/28/18 12:20 AM
When Grubhub took over x delivery service company they did away with all incentives. So you earn nothing for loyalty nor do you ever receive discount codes for future orders. They need to improve this
jtmarkscpa's Review of GrubhubReviewed on 9/28/18 11:39 PM
Restaurants wake up. Hop on board.
tericaW.'s Review of GrubhubReviewed on 9/28/18 11:36 PM
ordered my food and didn’t hear a WORD for 2 HOURS called the restaurant and they said my food was ready but the driver never came. I called to get a refund and i can’t even get a CONFIRMATION NUMBERRR. She told me to wait “3-5 business days”. I’m highly upset and i will NEVVEERRRRR use this crappy app again. I should sue for false advertisement and emotional distress.
Michelle9D's Review of GrubhubReviewed on 9/28/18 11:34 PM
Door Dash has so many more restaurants to choose from but they also have too many hidden fees. Grubhub would be the best if they just added a few more restaurants.
Jkarbas's Review of GrubhubReviewed on 9/28/18 11:33 PM
The only reason I’m not giving the app a 5 is because some menus are hard to order from. IE combos you can’t mix and match, some soft drinks aren’t available. It should be more user friendly.
Wiccan73stars's Review of GrubhubReviewed on 9/28/18 11:29 PM
Where has this been all my life??? This app allows me to search and see ALL the restaurants that can be ordered from! This is a MUST have for travelers! Used this app while on vacation, all restaurants had menus with pictures and prices of food items, able to pay for meals,delivery cost,and Tip all at one time! I had the food delivered to my hotel lobby, this allowed me to try various local restaurants and cuisines! 5* is just not enough for how wonderful this app is!
Stan_305's Review of GrubhubReviewed on 9/28/18 11:23 AM
ORDER ELSEWHERE!!!! I have placed 3 orders using the app and all have either been delayed by an hour or had to be cancelled. This is because Grubhub was unable to find a driver for my order. Use another food delivery service. Avoid this app at all cost!!!! Service is bad and delivery times are unreliable!!!
milly skillet's Review of GrubhubReviewed on 9/28/18 11:20 PM
Always been hesitant to try, every time i order out my order comes incorrect or unsatisfactory. Def enjoyed my first experience. Good came fast, and was 100% what i ordered and delicious. So good i ordered dessert in a separate order from the same restaurant!
Kaitlyn . L's Review of GrubhubReviewed on 9/28/18 10:27 PM
I’ve ordered twice from this app and each of my orders were canceled . I’ve waited over 1 hour and 45 mins for food that never came . Then I call customer care only to receive someone who barley spoke English and lied and said the driver was on the way to pick up my food . Only for 20 more minutes to go but and they canceled my order for what and gives me a 5 dollars coupon. The first incident I didn’t even get my money back and this was either . I have diabetes and I have to freaking eat and you guys have wasted my time. If u want dependable people use Bite Squad , Postmates or Uber eats at least they keep their word on delivery and satisfaction. If I could give zero stars I would . Unbelievable !!!!!!!!
Nikithegreek's Review of GrubhubReviewed on 9/27/18 9:12 PM
Delivery was right on time by a very pleasant, smiley, great energy delivery man. Packaged perfectly! Very happy with my experience! Thank you!
userbeet's Review of GrubhubReviewed on 9/27/18 7:44 PM
I tried it this past weekend .. I have a big family so I ordered food for 10 people and it turns out that my order didn’t go thru by it yet they took the money from my bank account .. I called customer service and said there’s nothing they could do that the money would be put back when they find out what happened .. it’s almost a week and I still haven’t gotten my money .. no food or no money .. ridiculous
litebulb1's Review of GrubhubReviewed on 9/27/18 7:03 PM
Thank you for Existing From Lazy Man on Couch
Aaaaasada's Review of GrubhubReviewed on 9/27/18 6:22 PM
It is the first time that I use grabhub to order delivery. It was for a company event. The APP and website are easy to navigate but the delivery came almost 1.5 hours late. There was not much commutation other than automatic text messages providing faults ETA . The drinks should showed up at 12pm but it was not the case. I called up the drink place at 12:45pm to confirm and they said the drinks were ready but no one has picked them up yet. We end up sending out a coworker to get them. Little did we know the grabhub guy arrived at the store and grabbed the drinks few minutes before our coworker. It was not a great experience and lack of communication. I’ll be hesitant to use the App again.
heyheyrowe's Review of GrubhubReviewed on 9/27/18 5:38 PM
You need more options in bowling green. Add chipotle!!!!
hashtagbbest's Review of GrubhubReviewed on 9/27/18 4:30 PM
This app is not Foodler and really isn’t fun to use.
terricle's Review of GrubhubReviewed on 9/27/18 4:22 PM
Grub hub has the worst customer service ever they won’t fix any issues you have so when ordering from here you are taking a chance
Laura Gurgel's Review of GrubhubReviewed on 9/27/18 4:17 PM
I’m not sure who is the problem, but my orders are always cancelled when I need the most :(
patricialynnhair's Review of GrubhubReviewed on 9/27/18 3:37 AM
The driver was so fast
axwell626's Review of GrubhubReviewed on 9/27/18 3:21 AM
I love this app
Drat3rrrr's Review of GrubhubReviewed on 9/27/18 2:34 AM
Great app - quick and easy to use. Super convenient
bull6t9's Review of GrubhubReviewed on 9/27/18 2:17 PM
Lower prices Uber eats is doing it cheaper
tb01@'s Review of GrubhubReviewed on 9/27/18 2:08 PM
My bag was opened
baigmirz's Review of GrubhubReviewed on 9/27/18 12:43 PM
Best authentic indian hyderabadi food in chicago Specially chicken 65 rice,mutton biryani,butter chicken,chicken boti and mouth watering desserts at affordable prices 5 stars 👍🏻
Papisosa's Review of GrubhubReviewed on 9/27/18 12:12 AM
I love grubhub. No other delivery/pickup app like it. Practically the only one I use 👌🏽
2167mg's Review of GrubhubReviewed on 9/27/18 11:17 PM
Trying it again. Last time I ordered it took over 2 hours to get when it said 30-45 mins
Pokemongoisbad's Review of GrubhubReviewed on 9/27/18 11:12 PM
Grubhub does not have any of our local restaurants and is way too much of a hassle
BH00110101's Review of GrubhubReviewed on 9/26/18 8:08 PM
I will order again the food was quite good
JBell1027's Review of GrubhubReviewed on 9/26/18 7:31 PM
I placed my first order with Grubhub and the delivery driver scammed me. He said he delivered my order but didn’t and then wasn’t reachable when we tried to contact him. Grubhub refunded my full order and I placed it a second time and the sweetest delivery driver delivered my food promptly.
krowe1793's Review of GrubhubReviewed on 9/26/18 7:24 PM
I have switched over to postmates after I ordered lunch to my work and it took 3 and a half hours to receive one arepa. Postmates gets it to me in 30 mins. 😑 when I called grubhub they said it wasn’t assigned to a driver. So my food was sitting cold at the restaurant and I was hangry by then and mad it took so long. Grubhub has progressively gotten worse. longer and longer waits and missing parts of the order so don’t do it to yourself if you’re in the raleigh area at least.
jcd tkd's Review of GrubhubReviewed on 9/26/18 7:22 AM
Door dash told me they can’t refund my money even tho I never got my food they said the driver tried to contact me but that isn’t true so download uber eats instead
MxxkxCxxu's Review of GrubhubReviewed on 9/26/18 5:54 PM
That would be more convenient
Dickford Bluffs's Review of GrubhubReviewed on 9/26/18 5:27 PM
Foods been good and still warm, even though this app seems to take significantly longer than a different unnamed food app
WillBill93's Review of GrubhubReviewed on 9/26/18 5:26 PM
Great App !
Markg207's Review of GrubhubReviewed on 9/26/18 5:07 PM
I want to know if there’s a way to see if a driver is available,I did called the place and the Person said they have a driver coming because they didn’t have a driver at the time so pretty much I waited almost 3 hours for my food.
Anonymous_Frustrated User's Review of GrubhubReviewed on 9/26/18 3:17 AM
Worst App ever used. They do not have a control over their customer service and delivery. The restaurants and the Grubhub customer service doesn’t work in coordination. The app doesn’t have the data updated correctly. Everything is a mess.
J to the M to the G's Review of GrubhubReviewed on 9/26/18 3:13 AM
Most online crap is a hassle! Not Grubhub!
Isaiah30Sr.'s Review of GrubhubReviewed on 9/26/18 2:39 AM
I’ve tried several times to place orders and every time there is always an issue
ShilonD's Review of GrubhubReviewed on 9/26/18 2:20 AM
I think that the app is incredibly difficult to read because the text is too small. I also wish that it would show all available restaurants even if they are not currently available to order from so that I could look at the menus.
Sheri Patterson's Review of GrubhubReviewed on 9/26/18 2:06 AM
Tiffany was excellent. Very friendly sky and proficient!
Whattimeisit!'s Review of GrubhubReviewed on 9/26/18 1:24 AM
Not having any issues with our Oder and service is great. Never disappointed and it became our family night dinners on Wednesday’s
LKB2016's Review of GrubhubReviewed on 9/26/18 12:49 AM
Love how easy it is to order the food. Sometimes I find the restaurant does forget a couple items, which is a bummer. I still continue to use service when I’m needing dinner ASAP!
ped314's Review of GrubhubReviewed on 9/26/18 12:45 AM
I tip according to service. And I usually tip in cash to home deliveries. So I take great offense that I am required to put a tip on the order. I cannot place an order without including at least a 15% tip. I cannot place an order with a zero tip. Therefore I cannot tip the driver in cash. Nor can I tip the driver less than 15% if he screwed up my order or the food arrived cold. I am, in fact, tipping a driver before I even get my food. That’s not a tip. That is a service charge. That means I am paying for the drivers employment. Because GrubHub requires the tip.
Em_jay_182's Review of GrubhubReviewed on 9/26/18 12:42 AM
It won’t let me give negative stars. Absolutely horrible customer service and absolutely horrible drivers. I tried using a.m. something other than BiteSquad, which failed. Miserably. They won’t refund my money as I sit on hold now for a half hour and counting.
OMGWTF123's Review of GrubhubReviewed on 9/26/18 12:32 AM
I decided to try GrubHub because of the great discount they offered. I was very pleasantly surprised when my order arrived 30 minutes faster than estimated. I’m an instant fan!
PCampbell874's Review of GrubhubReviewed on 9/26/18 11:09 PM
When i attempt to finalize my order, without fail, your app freezes. This happens despite reboots of not iPhone and app and deletion and redownload.
Ellsabob's Review of GrubhubReviewed on 9/26/18 10:29 PM
A life saver after having surgery! Super fast and so many options!
carsonscd's Review of GrubhubReviewed on 9/26/18 10:29 PM
In the past this app use to work fine but I’ve stopped using it after 3 separate incidents.I tried to make a purchase and I was told the order couldn’t go through.So guess what happened?!I was still charged and still didn’t get my food!
tinafoss's Review of GrubhubReviewed on 9/26/18 10:09 PM
Everything I search says oops! Nothing open right now!! You mean to tell me I can’t get pizza, burgers or wings @ 6pm. ????????????????? & yes my filters are reset. Only shows 1 restaurant with Thai
jfebiibeegkobgt's Review of GrubhubReviewed on 9/26/18 10:03 PM
I type in my location every time and it’s say can’t deliver there are it’s annoying 😡
SauseBosss's Review of GrubhubReviewed on 9/26/18 10:02 PM
It’s stating a misalignment or timed out issue & I can’t order through Grubhub with a place that currently uses grubhub in my area.
JessRep's Review of GrubhubReviewed on 9/25/18 9:58 PM
Ordered from here many times, typically when Uber Eats delivery costs are extra high. Overall, I shouldn’t have continued to order from here after experiencing so many issues. Specifically, my last order was 2 hours late and I wasn’t able to contact the driver myself. I had to call customer service and they contacted the driver. I was told he would be there in 10 min (the gps map of his location showed he was on the other side of Seattle for an hour when the restaurant I ordered from was only 5 blocks away). He still didn’t get there for another 30 minutes. I was given a $10 promo code but it wasn’t worth the 3 hour wait. This is one of many times the delivery time was far past its estimation. I have also had orders cancel an hour after placing them for unknown reasons and I would be stuck having to order elsewhere with additional wait time. On a few instances they still charged me and I had to waste my time contacting customer service for a refund. Overall, there are more reliable apps out there.
Mtneer92's Review of GrubhubReviewed on 9/25/18 9:31 PM
Great app, but something must have happened to the service. The past few times I have used the app the restaurant didn’t get the order or they cancelled it. If I wasn’t hungry I wouldn’t have used the app. I will NOT use this app again. F*** GrubHub.
daddy6969420420's Review of GrubhubReviewed on 9/25/18 9:03 PM
I had a promo that gave me 10 bucks off. I had no clue what it was but it got me excited to order again tomorrow with the money I saved. Didn’t work with my payment method (debit card). Kinda blows but maybe it was a “pay in cash” promo. I dunno. Just bummed that I can’t get delivery after work tomorrow
pwb_188's Review of GrubhubReviewed on 9/25/18 8:52 PM
I have used the app multiple times and Ive had only trouble. The restaurant will not take the order and grubhub will not communicate that with me. So Im waiting for an order that will never come. I have to call the restaurant and find out that they cancelled the order. This has happened atleast 2 times.
italianice678's Review of GrubhubReviewed on 9/25/18 8:30 PM
What I mean is, if it weren't for this app, I wouldn't be able to order half of the types of food I can get through Grubhub. I work on my own for 10 hours in a storefront and cannot leave, and places that will bring food to me are VERY limited. Thanks Grubhub!!!
Tontogge's Review of GrubhubReviewed on 9/25/18 7:54 PM
Wasn’t able to use my coupon
Big Cocks's Review of GrubhubReviewed on 9/25/18 5:59 PM
It would be better if I wasn’t paying $6 for delivery
dvt and pe's Review of GrubhubReviewed on 9/25/18 4:19 PM
The people apparently suppose to deliver my food never came. This is an extreme waste of money and a poor business management. I will never use Grubhub again.
Rollin Red Elephant's Review of GrubhubReviewed on 9/25/18 4:14 AM
After placing a delivery order & confirming the order the status changed into pickup mode. Bigger problem with that is there’s no way to change it in the app you have to call or chat with support. The first wait time was about 8 minutes. Support figured out the problem then changed it to delivery then asked for the delivery address. I opened up chat just to make sure it didn’t change again. The support said it was still in pick up mode so they called the store to tell them. I checked the app and the delivery was changed to the default home address and not the address I gave them. Fortunately support staff stuck with it to ensure it got to us.
Nota morning person's Review of GrubhubReviewed on 9/25/18 3:50 AM
I’ve ordered from several different restaurants in both the Bay Area and LA counties... they must hire the most incompetent people. Either I get the wrong food item or they deliver to the wrong address; without confirming the orders been delivered. I do get a refund, but I’d rather NOT have to use the app again... DoorDash is world’s better, or try Caviar.... EzCaterer for larger groups
smoozeyoulose's Review of GrubhubReviewed on 9/25/18 3:34 AM
I placed an order for Taco Bell because tbh I was too lazy to leave my house and get it. I didn’t expect it to be that great by the time I got it, but again, I didn’t really care. Would have been great to have gotten it at all, but nearly two hours after placing my order (which gave a wait time of 35-45 minutes and was never updated), I got a text saying my order was canceled, for no apparent reason. I had been put on hold prior to getting this text, so I didn’t bother waiting on the line to hear their excuse. My guess is that they didn’t have enough drivers, which is what my friend was told the first time we tried to order through this app from another restaurant. It makes me wonder how long food actually sits around at these restaurants before GH is able to find someone to pick it up... Never had this problem with Uber Eats so I’ll just stick to them and actually get my food!!!
iamtherevwplug's Review of GrubhubReviewed on 9/25/18 3:09 AM
I love it , I think it’s awsome I’m new to dining apps but this is the best one out!
Shantell30's Review of GrubhubReviewed on 9/25/18 2:24 AM
I ordered 1 time no problem everything was good. Second time it said my form of payment didn’t work but they still took over $20 and the promo code didn’t work . I’m still waiting on my refund 😡
uberreallysucks's Review of GrubhubReviewed on 9/25/18 1:54 PM
I had three worst experience with grubhub. First off if you can’t see your past order history something is wrong. They marked my delivered as delivered by the driver but this was a lie it was not delivered. I then spent 2 hours on the phone trying to refund my order that never got delivered - they gave me a courtesy refund for their screw up - courtesy - lol. They need to spend more money on service and not tv commercials. Go use another service you will be let down for sure!!!
VaginaBreath's Review of GrubhubReviewed on 9/25/18 12:36 AM
Do better thanks
b3rabera's Review of GrubhubReviewed on 9/25/18 12:13 AM
Thanks for the discount😬
zxcftyhyjgjj's Review of GrubhubReviewed on 9/25/18 11:19 PM
I will never use them again period . Ubereats is better . F Grubhub
IDC 39068153950263's Review of GrubhubReviewed on 9/25/18 11:19 PM
Not only are the fees associated with the delivery too high, but the service is unreliable. I’ve ordered from Grubhub a number of times, and they’ve each had their problems. This past time (and the last time I’ll be ordering), I waited an hour and a half to have my order cancelled.
Wolframpant's Review of GrubhubReviewed on 9/25/18 11:16 PM
I love the GrubHub app! It’s so easy to use, much easier and clearer than trying to make an order by phone. And it’s great to see all the restaurants in my area in one place! And to have a good idea of how long the wait will be before I make my decision. Took a star off because once in a while the menus tend to lack descriptions/details. Are the potstickers veggie or pork? Can’t tell, so I just end up skipping them ...
SearsDiaz's Review of GrubhubReviewed on 9/25/18 11:04 PM
Being blind I wish there was a lot more accessibility included in this application. It works though.
Just Myself's Review of GrubhubReviewed on 9/25/18 11:03 PM
Sure, the app does exactly what it should do, but the wait times are always very long, and food is very rarely delivered on time. I want foodler back!
darca52's Review of GrubhubReviewed on 9/25/18 10:55 PM
Checked my East SF bay address, and I get pizza. Or Thai food from an hour away! No thanks.
Teomiami's Review of GrubhubReviewed on 9/25/18 10:49 PM
Steak tacos were delicious so was the steak burrito. Chip and salsa was fresh and tasty. I probably will visit the place myself this weekend. 👍
HEECCCTTTTOOOOORRRRRR's Review of GrubhubReviewed on 9/25/18 10:14 PM
Ive used this app for years. I loved it, it never failed me. It was easy and seamless but it does not compare to uber eats or door dash. Recently I’ve had to cancel orders because they never arrive. This app has failed to catch up and I’m sorry but I’m deleting it.
GabeOver03's Review of GrubhubReviewed on 9/24/18 9:54 PM
The app would not let me use my points and Amex quick checkout. Had to use my paypal account instead which was very inconvenient since Amex gives points for using this app. Please fix this issue!
hungrypopz's Review of GrubhubReviewed on 9/24/18 9:46 PM
This is a long story, but I’ll make it short. I place an order, 30 minute ETA. 1 hour passes. I call support to ask what’s up. She says she’ll figure out what will happen for me and call me back. I agree. Restaurant I ordered from calls me, I answer. ‘Hello?’ I say, and they hang up. I call them back and say I placed an order about an hour ago from GrubHub. They tell me they made it about an hour ago and that nobody came to pick it up. I call GrubHub support. They tell me the restaurant was supposed to have drivers available, and they were not responsible for this problem. That it was the restaurant’s fault. I ask for compensation because I waited 1.5 hours for food that was never coming, and nobody made sure it was ever coming. They offer me nothing. I ask to talk to someone higher up. They tell me to hold. I wait 10 minutes and am asked to hold 5-10 minutes more. I say never mind, just email me. I’m still hungry. I call the restaurant. They inform me that GrubHub normally does the deliveries. The restaurant offers me the food for free. I ended up just driving there myself and picking up the food, which was the opposite of my intended outcome considering the nature of GrubHub’s business. Long story short, waited 2 hours and ended up picking up my own food as my first experience here. Spent ~20 minutes on the phone making back and forth calls between the parties to figure out what was happening myself. Grub hub never compensated me for this experience, only insisting it wasn’t their fault— that it was the restaurants (which it was not!) 1/5, would rate 0 if I could
Person123450's Review of GrubhubReviewed on 9/24/18 9:08 PM
I love that there is an option to pay cash. But they should really put Wendy’s on Grubhub.
justwishitwaslikebefore's Review of GrubhubReviewed on 9/24/18 8:45 PM
I order from places on my block and everything I order is always hours late. So late that it’s gross when it gets here.
DoBetterGrubHub's Review of GrubhubReviewed on 9/24/18 8:42 PM
I literally tried to order my pizza with the same card 4 times, 3 times it claimed I was declined and the last time it went through and processed. All for it too charge me double time, so now I have to call my bank to get this reconciled.
dustinrustin's Review of GrubhubReviewed on 9/24/18 8:30 PM
I don’t live in a rural area- the area I live in is well populated and shouldn’t have a shortage of drivers. Nonetheless, every time that I order food for my fiancée while I am at work, it can take anywhere from 30 minutes to an hour longer than the estimated time. The restaurant we usually order from is right across the street! The drivers also often refuse to actually deliver your food, instead insisting that I come out of my building to retrieve it. If I was willing and able to leave the building for food, I would have driven across the street and paid way less! My advice- don’t tip on the app, tip in cash. When you pre-tip on a card you have no control over the service you receive.
nae&aaron50's Review of GrubhubReviewed on 9/24/18 7:51 AM
I ordered my food earlier today it was 2 hours late and I was missing my vanilla shake and I wrote you guys and nobody wrote me back I was very upset !
GregorytLee's Review of GrubhubReviewed on 9/24/18 5:09 AM
Worst app ever.
SOAD ROcks's Review of GrubhubReviewed on 9/24/18 4:11 PM
So I have used Postmates usually. I actually like it. So I thought Grubhub is similar so give it a try. However GH has been the single worst use of this type of experience. Uber eats, Postmates, and even the local places apps all far outshine here. I don’t know what process there is to become a delivery driver. But I’ve basically had food stolen numerous times. The driver will wait 2+ hours to pick up food then just leave with it and go home. Oddly with the app running. So I can watch it real time as my fries are eaten by a faceless dot. If you don’t immediately contact grub hug after placing an order you often find the restaurant never sees it. So you get to wait that extra time too. I understand this is convenient. But if you’re going to have a system, it needs to work. I can’t be giving people food for free here. I also hate that I can’t tip the driver after. There is no incentive to do well - so just oh then better maybe? Or let me tip later. Idk great idea. And it works on other apps seamlessly. Here, it’s to much work. I’d rather not
Penn Griffey's Review of GrubhubReviewed on 9/24/18 3:32 AM
Good fast food wen ya wanna be lazy 🤗
Arley Avila's Review of GrubhubReviewed on 9/24/18 3:11 AM
Today I ordered from GruHub 2 times, first time was cancelled 2nd order the driver took our food and stole it, called them to make the complaint and called applesbees, unbelievable!
castrokat's Review of GrubhubReviewed on 9/24/18 3:04 PM
I used to get promo codes all time, almost every week sent to my email. I haven’t gotten one sent to me in months. ): I’ve been using DoorDash instead because delivery is free and saves me more money.
I'Tayanna's Review of GrubhubReviewed on 9/24/18 2:56 PM
We ordered from a Chinese spot in new York while were working and vacationing. The order went through and the payment was processed, but when we called the restaurant they never got our order. We called Grubhub to get a resolution and they told us our money would be refunded in 24 hours. We were happy with that, but 2 days later we still had not gotten our money back. We called again and told us so many different things. They said we had to wait 48 hours, then 3 to 5 business days, so many different answers. We still do not have our money. They didn’t care about helping us, they just wanted to tell us whatever so we would get off of their phone. Bite Squad is awesome please use them instead. My experience there has always been excellent. Grub Hub really needs to stop taking money if they don’t care about customer service.
gh waz up's Review of GrubhubReviewed on 9/24/18 2:53 AM
Easy to use menu choice process. Transparent too.
MangoPineappleInkPen's Review of GrubhubReviewed on 9/24/18 2:34 AM
I would say every second time I order on Grub Hub I have a major issue. The app is really nice but the business is terrible. This latest time after an order never showed up I had to call 4 times to get the money returned. They told me they’d refund that night, but literally called again and they apologized, and said “now we will do it.” They kinda hoped I’d forget/get to busy. And this is just the latest saga. I hate Grub Hub. Stupid me for continuing to use them.
hue jasshole's Review of GrubhubReviewed on 9/24/18 2:30 AM
angryconsumer👊🏿's Review of GrubhubReviewed on 9/24/18 2:29 PM
I placed an order for breakfast at 8:50 in the morning through Grubhub and I’ve used their app before this time was different. My food was never delivered to me and I called the Grubhub care team and the restaurant and they told me I couldn’t receive a refund because my food was prepared on time. IT WAS NEVER DELIVERED and Grubhub is a food delivery company. Don’t waste your money on them
yeniraboca's Review of GrubhubReviewed on 9/24/18 2:24 AM
I have no idea how this app / company gets decent ratings when on my first experience they took TWO HOURS to deliver my food!! They could have told me in advance and cancelled it so we could find dinner elsewhere but they literally waited from when I ordered at 8.30pm to 10.20pm for me to call a second time demanding to know where my food was?!!! Where on earth am I gonna find food now at 10.30pm?! The only thing they offered was to give me a 10USD code for my next order like WHY WOULD I EVER ORDER WITH THEM AGAIN after starving thanks to their bad service for hours on end?! They should have REFUNDED me for this as food 2 hours late is worse than cancelling in the first place. NEVER EVER ORDER FROM THIS COMPANY.
little bae's Review of GrubhubReviewed on 9/24/18 2:19 AM
Kwr221's Review of GrubhubReviewed on 9/24/18 2:04 AM
I get multiple emails daily and weekly offering discounts and when I try to use them there is a message that it’s for first time orders only- then WHY am I getting them!?!?!?
kevyKev429's Review of GrubhubReviewed on 9/24/18 2:01 AM
My first time using GH and it was an awesome experience! I plan to use this app in the future!
Helton Kathryn's Review of GrubhubReviewed on 9/24/18 1:43 PM
Driver left one of our dishes out of the delivery even after they took it from the restaurant. First time that has happened.
Willysick30's Review of GrubhubReviewed on 9/24/18 1:39 AM
Navigation of the app is good
allnknmestken's Review of GrubhubReviewed on 9/24/18 1:36 AM
It says for first time orders you’ll receive $10 off your first order. They never sent me the code, I didn’t get my discount. Help me.
Jcook_usmc's Review of GrubhubReviewed on 9/24/18 1:01 AM
They deliver Taco Bell so yeah
VVLKYRIX's Review of GrubhubReviewed on 9/24/18 12:24 AM
Only Restaurant available to order from is Papa Johns. Trash.
missing item.'s Review of GrubhubReviewed on 9/24/18 12:23 AM
Missing one whole meal, customer service offered refund in 1-3 business day. But I can re order and have a promo code. Keep up the PHENOMENAL work.
Anglt223223's Review of GrubhubReviewed on 9/24/18 11:35 PM
The food preparation was soooo slow.
LukaRules's Review of GrubhubReviewed on 9/24/18 10:56 PM
I have received no less than 10 emails about $10-$15 off delivery when signing up with the app. When I go to enter the promo, it says for first time users only. I have never used the app, and yet am told my account info is associated with another user? Irritating.
she yummy's Review of GrubhubReviewed on 9/24/18 10:48 PM
Food is always on time
jakenuge21's Review of GrubhubReviewed on 9/24/18 10:44 PM
We missed the phone call to pick up the order. We called back immediately and it went to the customer service. We explained it was showing delivered on the app but it was not. The customer service rep said he would speak with the driver. 10 minutes later he calls back and says the driver can’t come back?!?!?! What kind of employee just says no I can’t go back and they just accept it. Also instead of refunding us they have us two $25 promo codes that you can’t even use at the same time to pay for the meal we just payed for.
Akwein's Review of GrubhubReviewed on 9/24/18 10:41 PM
I’ve been getting blasted with promo emails, so I finally decided to use one. I thought I had an account already, so I tried resetting my password. It told me the email was sent, but I never got anything (found out later I didn’t have an account yet). Not sure I’ll use it much anyway, as the fees + tip ended up being about half the value of the food (before the promo code).
ekimlotus's Review of GrubhubReviewed on 9/24/18 10:41 PM
Was better before. Lately when I order it takes well over an hour and had to cancel an order before that was over an hour and a half and no food. Need to fix the ridiculous lateness
Meiselchen's Review of GrubhubReviewed on 9/24/18 10:39 PM
I love how it remembers what you ordered and how you customized it!
FEZJohnson's Review of GrubhubReviewed on 9/24/18 10:32 PM
Made an order for the first time thru GrubHub to get food delivered for my lunch at work. 4 Whoppers with no pickles. Not a difficult order. Pickles with make me physically sick, and I have trouble eating anything pickles have been on (can’t just take pickles off). Got my food on my lunch break... 4 regular Whoppers. No time to get new food made, I didn’t have anything to eat the entire 10 hour work day. Literally the first and last time ordering through GrubHub.
scottyb_87's Review of GrubhubReviewed on 9/24/18 10:23 PM
Extremely easy when you are working at a job site to order food for the crew.
shestendeliath's Review of GrubhubReviewed on 9/24/18 10:20 PM
The food is rarely what I ordered and every time it takes almost 3 times the amount of time it tells you it’s going to take
grubhubchubtub's Review of GrubhubReviewed on 9/24/18 10:04 PM
I love grub hub. I can get super baked and then tippety tappety on my phone screen to make food just appear at my door (or my moms door, who’s kidding here, I’m 28) (not in this economy) Too high.
Lanilioness's Review of GrubhubReviewed on 9/23/18 9:44 PM
All of you favorite restaurants on one dashboard! Just a click and your food is on its way ! Deliver fee can be price but it’s worth it !
i dyindy's Review of GrubhubReviewed on 9/23/18 9:43 PM
This service is the worst of all the delivery services. Your food will show up late, you are forced to tip for terrible service. No way to rate a driver. Will delete app and not use this service.
awiltgen's Review of GrubhubReviewed on 9/23/18 8:54 PM
The total amount of time it took to: Download the App, Order the food, Upload my payment and RECEIVE the food was well under 50 minutes❤️ Much better than your average delivery service!
Megling12's Review of GrubhubReviewed on 9/23/18 7:41 PM
Riddle me this... Today I used Grubhub for the first and only time. I placed my order through their service like you normally would and proceeded to checkout. On the checkout menu a coupon for first time users popped up for 10 dollars off. I clicked the option and the payment processed with an error message. I checked my banking information to ensure all went through and sure enough the payment processed. I waited for a bit thinking my food was on its way and an hour later nothing showed up. Concerned I called their help line and the employee confirmed my account has been charged, however, their was an error so I would have to pay again. When I asked why they can’t apply the payment they have already received the employee told me that’s not how it works. So essentially they processed my payment, confirmed it went through, confirmed I wont be receiving what I payed for, and they have a hold on my money for 5 days. Back to my original comment ; so riddle me this why would anyone use this service when the service they provide is fraudulent and inferior to their competitors.
Minomaster2223344455567's Review of GrubhubReviewed on 9/23/18 7:34 PM
Snarfrar's Review of GrubhubReviewed on 9/23/18 6:58 PM
Our order was over an hour late, driver drove miles out of his to deliver, when it was finally delivered he handed us a bag and said check it because I more deliveries in my car and I don’t know if that’s yours. We opened bag and opened boxes, wasn’t our order. So he takes that order back to his car and grabs ours, missing our drinks. Didn’t make me feel real good that we touched someone else’s food and then he went to deliver it. Made me wonder where our food had been since he drove so far out of his way. When I tried to contact customer service, the 1800 number had a wait time of more than 15 minutes and when I finally got someone on the app thru chat he was very unhelpful. Said he wouldn’t refund anything but the drinks...when I mentioned that he brought someone else order in our house and then delivered it he said nothing and left the chat. Long story short, use another app!!!
xxxweedwizardxxx420's Review of GrubhubReviewed on 9/23/18 6:58 PM
No English. Chinese best.
DevD25's Review of GrubhubReviewed on 9/23/18 6:57 PM
The last 4 times I’ve ordered from grub hum, my food has been at least an hour late and the food has been soggy and cold. Never ordering again. RIDICULOUS. Order from elsewhere.
Savgu7's Review of GrubhubReviewed on 9/23/18 6:48 AM
Their delivery drivers are the worse!
Lone Solja's Review of GrubhubReviewed on 9/23/18 6:21 PM
Grub Hub is a great app to use. It’s just that some of the stores who use grub hub have terrible service. Overall I love the app and I will continue to use it. Just make sure you read the reviews of the places you order from.
Qoonpooka's Review of GrubhubReviewed on 9/23/18 5:51 PM
Foodler, who GrubHub purchased allowed you to invite other people to add items to your order, it would also track what everyone owed to the pot. Grubhub does not have this, but it’s otherwise okay.
Anthony Digital Media's Review of GrubhubReviewed on 9/23/18 5:46 PM
This app is total garbage. I tried using it twice. Both times, the order was cancelled AN HOUR after making it... an hour. They even confirmed the order through email. When customer service called to tell me the order was cancelled (for no reason btw. The restaurant was open and there should’ve been no problem), I told them I’d be reviewing them a 1-star. He could care less. So ridiculous. Use Uber Eats or Door Dash instead.
FnfoddSls's Review of GrubhubReviewed on 9/23/18 5:43 PM
My food was good, delivery accurate and the girl was sweet. The only downside is the ETA of my delivery kept changing. It was estimated 35 minutes, then 45, and it ended up taking an hour and a half to get my food.
sxtyrutry's Review of GrubhubReviewed on 9/23/18 5:31 AM
This is an issue - that needs to be reported to the BBD!
Confused Foodie's Review of GrubhubReviewed on 9/23/18 5:25 AM
I have never written a review before but I feel like I need to now. First off, how can you not have any way through the app to contact the driver if something is running late. Secondly if I have to call customer service I want them to do more than just say “im sorry for the wait your food probably isn’t done yet”. I called the restaurant to see if they were still making my order and they said it had been done for 15 minutes but no one had picked it up yet even though my order was accepted by someone 15 minutes earlier. Since I couldn’t contact the driver myself I had to call grubhub and it’s hard to explain your problem to someone who I can’t understand of them understand me. Needs more work.
Spaceam's Review of GrubhubReviewed on 9/23/18 3:47 PM
very fast and easy to order! excellent delivery service
gab2197's Review of GrubhubReviewed on 9/23/18 2:42 AM
I most likely won’t order from Grub Hub again. My first order, I ordered from Taco Bell. Was a half hour late. So I called. Waiting on the phone to speak with someone for 10 mins. Finally got to them. She called the driver. Driver wouldn’t answer. Driver didn’t answer. She said to re-submit my order and she will give me a promo code for money off and a different driver. I re did the order. Then I contacted Taco Bell to make sure they would make my food fresh. Tech Bell said that they have 6 orders waiting to be picked up by Grub Hub. But they would make my food fresh. The same thing happened the second time around. Called customer care again. It was the same driver. They said that the driver was 4 hours way in a whole different city and that she won’t be able to deliver my food tonight. Told me they would find another driver. I asked how long would it take, they said they don’t know, it’s just when ever a driver accepts the order. Canceled everything and hung up. Never ordering from Grub Hub again. Worst first experience.
makiivkaestatefarmreserve's Review of GrubhubReviewed on 9/23/18 2:30 AM
Fast courteous service with a smile!
ColinADV's Review of GrubhubReviewed on 9/23/18 2:25 AM
I honestly can’t remember the last time I managed to place an order that went through without an issue. The food is usually delayed/late, orders are often wrong, and most recently I was charged for an order that the restaurant never received so no food was delivered (I’m still trying to convince Grubhub to refund my money for that one.) To make matters worse, the customer service reps are entirely unhelpful and unresponsive. Needless to say, Grubhub has an enormous number of problems and I’m done giving them a chance to prove me wrong.
airwaveWORST's Review of GrubhubReviewed on 9/23/18 2:15 AM
I saw grubhub’s coupon online so decided to give it a try. As I’m writing this review, the first order I made is already delayed by more than 40 minutes and still not delivered. The ETA it suggested is not reliable at all. Right now I’m still waiting and feeling starving. Very disappointed!!!
kcnyri's Review of GrubhubReviewed on 9/23/18 2:13 PM
Literally have like 4 restaurants that will deliver to my address and I don’t live in the middle of nowhere. I miss foodler, this never happened before. They repeat the same restaurant over and over to make it look like there’s more but there isn’t.
LilacSoul's Review of GrubhubReviewed on 9/23/18 2:04 AM
This is my first time using this app and it offered me a $10 promo code for my first order of $15+. I tried to apply it but it said it only works with your first order. This *was* my first order! Idk what went wrong. I literally signed up right then and there and it had the coupon applied for me but didn’t work when I tried to finish checking out. I would like my $10 discount.
ficky ricky's Review of GrubhubReviewed on 9/23/18 1:52 AM
The order we put in was correct and delivered on time with courtesy 😊
Let Down Once Again's Review of GrubhubReviewed on 9/23/18 1:10 AM
My husband and I have used Grubhub at least 7 times now. We have ordered from numerous restaurants. Occasionally we have asked for customized orders, and most items we asked for were straight-forward menu items. Every single time we have ordered, at least one or more items have been missing. Tonight, we ordered from Taco Bell and only received 2 of the 6 items we were owed. We immediately contacted Taco Bell and the woman who answered the phone happened to be the one who had bagged our food. She remembered placing everything in the bag, even listing every item solely off memory. She assured us that she had placed our correct order in the bag and handed it to the driver. We then contacted Grubhub, and they then contacted the driver. Our driver told Grubhub that he had handed us everything that he had been given at Taco Bell. Grubhub has always made sure to refund any missing items in a timely manner, but it’s frustrating that we have to receive a refund rather than receiving the food we ordered. We pay a fee for the convenience of having it delivered, then end up having to drive to the restaurant anyway just to get everything we originally ordered. Grubhub has good intentions, but the drivers are either careless or clueless, maybe both. There’s no way 4 items from our order mysteriously went missing between the restaurant and our house. I see this as Grubhub drivers getting an easy free meal—tell Grubhub you gave the customer everything you picked up, Grubhub reimburses the customer, and you as the driver get to eat fries, tacoes, a drink, etc. free of charge cause no one will ever know.
shdhdjiwdnchismw d's Review of GrubhubReviewed on 9/23/18 12:55 AM
Grubhub is awesome! No complaints, just wish there were more restaurants in our area that uses them.
laylaybuccs's Review of GrubhubReviewed on 9/23/18 12:53 AM
When an order doesn’t go through for whatever reason, you get charged multiple times. As soon as you click order it charges you, even if there is a problem- for example, my coupon code didn’t work with my payment method but it still charged me FIRST & then the screen came up which said I had to choose a new method. This has happened before for other reasons i.e a restaurant being closed at the time, etc. Then if you want to still put the order through, it charges again. Ridiculous- this needs to be fixed so I don’t need to wait days to have my money back on my card while the charges are still “pending”. Otherwise my food has always been on time or even early and great service every time but this issue needs to be fixed
IsabelTaylor's Review of GrubhubReviewed on 9/23/18 12:13 AM
I would not recommend using Grubhub if your hungry as I’ve now twice had them cancel my order after waiting over two hours, it’s ridiculous. Don’t waste your time on this!
Disappointed in Hampton Roads's Review of GrubhubReviewed on 9/23/18 11:47 PM
Ordered 2 hrs ago with an estimated 35-45 min delivery time - called to see about cancelling at the 1 1/2 hour mark and was assured that the food was on the way - was promised a $10 coupon. The restaurant is less than 15 min away - currently on hold - if you can’t handle the order volume - take a lesson from OrderUp and don’t take orders you can’t fulfill - at least they are honest when an order is placed with them - wish I could give negative stars - forced to give a star to make the review stick- how sad
putterput's Review of GrubhubReviewed on 9/23/18 11:41 PM
This is the best — period.
caroberts646's Review of GrubhubReviewed on 9/23/18 11:32 PM
You need to be able to tip AFTER your food is delivered (the way Uber does). Not before. You don’t know how good or bad the service is until you receive it.
LSO52's Review of GrubhubReviewed on 9/23/18 11:25 PM
Are use these guys often… The drivers are friendly and professional. They always arrive on time. The food is always hot always hot.
thatoneguy8's Review of GrubhubReviewed on 9/23/18 10:53 PM
With all of the other delivery apps out there, don’t waste your time and money ordering through GrubHub. In my experience their customer service was terrible. After a botched order we were promised a refund that never came. After multiple follow up attempts we were finally told the refund would arrive only to not get the full refund we were promised. I’ve never experienced any issues with other delivery apps and am kicking myself for giving GrubHub a chance.
sraley's Review of GrubhubReviewed on 9/23/18 10:41 PM
The app is choppy, not easy to navigate sometimes.
Fan of Symbol's Review of GrubhubReviewed on 9/23/18 10:35 PM
I usually order McDonalds via UberEats and the food arrives in about 20min, preparation AND delivery. I was craving Burger King this evening so I gave GrubHub a go. Should’ve just stuck to McDonalds... The Burger King I ordered from was a five minute drive away from the McDonalds but the arrival time keeps being delayed. The drive should take 10min, why am I waiting more than an hour? The estimated time said 30-45min, which I thought was reasonable. It’s now telling me I have to wait another 30min? At this point, just shut this app down... All the five star reviews on here are fake and bought too, the service is terrible, the app interface itself is terrible. This is my first and last order with GrubHub. Switching back to Uber immediately.
COOPELITE's Review of GrubhubReviewed on 9/23/18 10:34 PM
I tried ordering something and it gave me an error 500 on their website, yet it was working earlier; Grubhub needs to fix this immediately. I was having a bad day before this which got worse when I wanted to order food but couldn’t.
SEDCGuy's Review of GrubhubReviewed on 9/23/18 10:31 PM
The app works great. The service is terrible, with drivers who outright lie about slow and missed deliveries, and customer service that blames the customer instead of working to resolve the issues. I’ve only had ONE order that arrived as ordered in more than two years of trying. Do. Not. Bother. It’s a good idea poorly executed by this company.
Foolish Wishes's Review of GrubhubReviewed on 9/23/18 10:26 PM
Constantly crashes. Never connects to the server. I type in “burger” and it gets no results. I click on a restaurant in the list near me and it says it can’t find it. All the promos and deals you give are worthless when the app doesn’t work.
Is0chronous's Review of GrubhubReviewed on 9/23/18 10:24 PM
I've used this app a lot in the past and rarely had any trouble, but starting today I'm having an issue where any restaurant I choose gives me a "we can't seem to find this restaurant" error, making it pretty much impossible for me to order from ANYWHERE. Please fix ASAP!
TuyenT1221's Review of GrubhubReviewed on 9/23/18 10:05 PM
I have a discount with Grubhub that why I thought give it a chance today. I order my bubble tea from ding tea and the estimated time is 35-45min. And have been waiting for an hour but the drinks is still in process. Does any store need almost an hour to make 3 drinks ? I would rather go bought it myself and not waiting an hour and more. Won’t ever use Grubhub again.
Mr.Creeper2131's Review of GrubhubReviewed on 9/23/18 10:01 PM
Mercury Melrose's Review of GrubhubReviewed on 9/22/18 8:50 PM
Super simple, quick and always ones to resolve any order issues with professionalism
Szt2016's Review of GrubhubReviewed on 9/22/18 7:52 PM
An amazing app that accepts cash if you don’t want to use your debit card! Very convenient and easy to use. Haven’t had any problems with my orders so far!
Liverish okp's Review of GrubhubReviewed on 9/22/18 7:51 PM
I ordered a hamburger and fries. I didn’t expect the burger to still be juicy and still hot that the cheese was still melting. Loved it
Ponderthis...'s Review of GrubhubReviewed on 9/22/18 7:34 AM
Ordered from Grub hub. Driver incorrectly stated no modifications to my order and there were and they showed up in the order. Paid $20 for kale and beets only to have to pay another $8 to get order correct. Will never use again.
lisainthesun's Review of GrubhubReviewed on 9/22/18 7:25 PM
This was such a surprisingly fast, easy, convenient, inexpensive service. I highly recommend it to anyone!
2bogs's Review of GrubhubReviewed on 9/22/18 7:09 PM
Ordered at 7:20 pm. Delivered at 9:30 pm. No excuse!
HannaaRose's Review of GrubhubReviewed on 9/22/18 6:34 AM
As a college student, I use meal-ordering apps more than I should, and I usually use GrubHub as a last option, for these reasons. Whenever I order food from GrubHub, it is always EXTREMELY late, or it never gets to me. Tonight I ordered Taco Bell at 1:10AM, knowing it closes at 2AM, I didn’t think it would be a problem. It tells me it’s going to arrive by 1:57AM, and I see the money has been taken out of my account. I go outside to wait for it at 1:50, and I don’t hear from my GrubHub driver until 2:25. He tells me that the Taco Bell “decided to close” and he couldn’t pick up my order, and that it was being cancelled. When I asked about it saying that it would be to me by 2:08AM, he told me again that it decided to close, and that it wasn’t his problem. This is the SECOND time this has happened to me, and it has been my 5th and last time ordering from GrubHub, unless something is drastically changed.
RedOrchid45's Review of GrubhubReviewed on 9/22/18 6:22 PM
Just placed an order and tried to use the Venmo promo. But the Venmo payment option would not appear in my payment options. How can I get the discount? Terri Macklin
andre.mc2's Review of GrubhubReviewed on 9/22/18 5:52 PM
BEST GYRO MADE BY THE RIGHT PEOPLE WITH THE RIGHT CULTURAL BACKGROUND. AMAZING SERVICE. THE WOMEN IN THERE IS FANTASTIC AND SHE NEVER STOPS WORKING. A true favorite of mine
zzarassf's Review of GrubhubReviewed on 9/22/18 5:36 PM
Wall Street Tavern was very tasty, and Grubhub was very fast!
nikki369keto's Review of GrubhubReviewed on 9/22/18 5:33 PM
Took my money but didn’t place my order now I gotta wait 24 hours to get my money and if it’s not their I have to call once again so they can hopefully give me my money back.
Sasssysaraaaaa's Review of GrubhubReviewed on 9/22/18 5:02 PM
I always love you so much.
Great✌🏼️'s Review of GrubhubReviewed on 9/22/18 4:32 PM
I used to place all my orders with cash and now I don’t even have that option anymore.
THUMP3D's Review of GrubhubReviewed on 9/22/18 4:25 AM
It’s Punk Rock!! Use for home, work, & while away. Better than bugg’n Mum for food.
ChiTownShorty's Review of GrubhubReviewed on 9/22/18 4:05 PM
There have been several orders where the status says it is being prepared. A minute later the delivery driver is calling me. They should have a process where the status could sync with the restaurant and driver. I also found that Grubhub prices and delivery fees are more expensive than other services like UberEats and DoorDash. When you decide on a restaurant, check if their competitors app to compare.
Brian Ross's Review of GrubhubReviewed on 9/22/18 3:20 AM
Had an awful expedience with these guys. They delivered the wrong food order and then told me to reorder (and wait another hour) instead of trying to make things right by working with the restaurant to get my correct order to me ASAP. Giving me a refund for your mistake doesn't do me much good when I'm hungry - I don't want my money back, I want the food I ordered.
Dubglas's Review of GrubhubReviewed on 9/22/18 2:44 AM
Not as bad as in the past but after waiting over 1.5 hrs for my order (app said it was “being prepared”) I finally got a notice that my order had been cancelled with no explanation. Deleting the app for the second time and won’t be using it again. Third strike and you’re out.
Shawnieforest's Review of GrubhubReviewed on 9/22/18 2:43 AM
Does this app/company seriously expect to make money and compete with Ubereats running their business like this? The delivery fee is $8 even if the restaurant is literally 5 minutes away from your location ... compared to a $4.99-$6.99 delivery fee from Ubereats (which by the way the amount you pay for delivery w/Ubereats is determined by proximity). Then this app requires that you to tip BEFORE you receive your food and SERVICE.. Excuse the hell out of me but when did tipping become something that is expected rather than EARNED. This literally gives the driver no incentive to provide great service ... at all. However, with Ubereats you tip after receiving the food and service. I’ve never had a problem with Ubereats arriving within the timeframe and if the driver is running a little behind they always call and keep me updated. They always deliver to my door, unless I’m at work because it’s difficult to do since I work at a hospital and people often get lost. I ALWAYS tip and have no problem with doing so but definitely have a problem with giving a tip before services are rendered and feel like I’m being forced to do so. If the company is reading this and wants to stay in business , please take notes from Ubereats and treat your paying customers better. I didn’t even have the chance to use the app because I was so turned off. I’ll stick with the better option for now... Ubereats.
jguyttt's Review of GrubhubReviewed on 9/22/18 2:42 PM
Yyvyvyggy's Review of GrubhubReviewed on 9/22/18 2:37 AM
Where is the gobbler on wawas menu????
ErnestoLoza's Review of GrubhubReviewed on 9/22/18 2:28 AM
75% of the time I order from Grubhub I regret it. This evening we’ve been waiting over an hour to get Taco Bell delivered. Yes, over and hour for Taco Bell that’s 5 minutes from our house. When I open the chat option for customer service it says there are Once we’re done using all the apology credits we’ve received I will be deleting the app. It’s too bad too because they have more options than Ubereats. It’s just not worth the frustration.
youcef3d's Review of GrubhubReviewed on 9/22/18 2:16 PM
You know why you losing costumers because you don't pay the driver's so all the driver's work now for caviar and doordash ;)
CGshizzle's Review of GrubhubReviewed on 9/22/18 2:13 AM
Was delivered even before the time! Food was awesome!!!!
Magili2791's Review of GrubhubReviewed on 9/22/18 2:10 AM
Grubhub is the best
Mikayla56666's Review of GrubhubReviewed on 9/22/18 1:47 AM
Very tasty, food is good but very pricey.
ChrisRisto's Review of GrubhubReviewed on 9/22/18 1:00 AM
Needs lower delivery fees!
FoodMmmm1's Review of GrubhubReviewed on 9/22/18 12:52 AM
We’re kinda in the middle of nowhere and nobody delivers here, My boys are happy we can get their favorite crunchy tacos!! Awwwwesomeee!!!!
Mport15's Review of GrubhubReviewed on 9/22/18 12:48 AM
Put a hold on my card and never placed the order. Then told me i would have to wait 24 hours for my funds to be released.
Rell_The_God's Review of GrubhubReviewed on 9/22/18 12:46 AM
Just want my food to get to my house warmer
Lorijoxoxo3's Review of GrubhubReviewed on 9/22/18 12:25 AM
This is such a great way to get dinner when no one wants to cook or leave the house for food! We have had great experiences with Grubhub! I can’t say enough good things!
Meh1195's Review of GrubhubReviewed on 9/22/18 12:00 AM
Exceptional service that stands behind their service. 99% of my orders perfect. I have had a few orders that did not go smoothly and GH was the platinum standard in customer service.
Ryha2000's Review of GrubhubReviewed on 9/22/18 11:42 PM
I’ve never liked grub hub much but lately their practice of advertising a ‘deal’ and then telling you that you aren’t eligible at checkout has confirmed that they are dishonest and the only thing they are grubbing for is my money.
GavinLutz's Review of GrubhubReviewed on 9/22/18 11:26 PM
Cancelled my order and didn’t give me any reimbursement for the time I wasted.
danny that gurl's Review of GrubhubReviewed on 9/22/18 10:34 PM
I love grab hub😍😍😍
chdvny's Review of GrubhubReviewed on 9/22/18 10:32 PM
Finally I don’t have to get off my lazy butt to get the food I want!
Starfire89's Review of GrubhubReviewed on 9/21/18 9:25 PM
Grub hub always saves me when I am running late or need an extra hand for dinner love the staff so far very helpful!!
darrb's Review of GrubhubReviewed on 9/21/18 8:24 PM
Drivers are very rude
Jrocc911's Review of GrubhubReviewed on 9/21/18 7:29 AM
Pawit 8's Review of GrubhubReviewed on 9/21/18 7:20 AM
Poor service Waited for more than 2 hours n no food
kebab fan's Review of GrubhubReviewed on 9/21/18 6:25 AM
ChicagoThot's Review of GrubhubReviewed on 9/21/18 6:01 PM
nisalg4thegreat's Review of GrubhubReviewed on 9/21/18 5:41 PM
Awesome selection but when I ordered kfc last time with gravy one of the gravy was spilt everywhere inside the bag that’s when I knew how the person who was delivering handlers my stuff
joemjr44's Review of GrubhubReviewed on 9/21/18 5:15 PM
A little expensive but I get it people gotta make money! Hella options
jaggis@gmail's Review of GrubhubReviewed on 9/21/18 4:34 AM
I ordered from a restaurant.... curry up.. cancelled it as they don’t have my choice .. ordered from amber Los Altos ..the app dropped most of my order except one item.. We are prisoners of the app .. their support did respond .. but could not fix the problem.. this is not a dynamic app set up to serve customers.. but u need to fit into their app model .. so app centric vs customers centric .. but they are good .. but can’t help u need to fit in .. good customer service but of no use to fix any issues
gbb26005's Review of GrubhubReviewed on 9/21/18 4:23 PM
Grubhub canceled my order, and gave me a promo for my next meal as a way of saying sorry. But when I went to use the promo, it didn’t work. Pretty negative experience.
Alexyusarius's Review of GrubhubReviewed on 9/21/18 3:25 AM
If I could give grub hub 0 stars I would, but minimum is 1 star. I feel like grub hub needs to have a better system, I ordered from Applebee’s and after waiting 1.5 hours I call Applebee’s and they tell me no one has picked up the order. I then call grub hub and they said no one was in the area to pick it up so they canceled it, which would’ve been fine if I knew that an hour and a half ago so I could have ordered from elsewhere, by the time grub hub got back to me everything was closed. And they only got back to me because I called. And they weren’t even apologetic, it was just like “your money will get refunded”. So I would say to just pick up your own food or you might be missing dinner or making a very late dinner because they didn’t follow through.
Lizzy ONE's Review of GrubhubReviewed on 9/21/18 3:22 AM
Always look forward to the pinahi plate !!!
Fontero08's Review of GrubhubReviewed on 9/21/18 3:21 AM
What’s the point of paying for delivery when I can go pick up the food about 5 times in the same span of time it took to get my food? What a waste of time and money. DoorDash will have my business exclusively now. Thanks for nothing.
joshuartct6i's Review of GrubhubReviewed on 9/21/18 3:13 AM
I love grub hub
drockit14's Review of GrubhubReviewed on 9/21/18 3:02 AM
Ordered Taco Bell and it took over an hour to get here. Part of my order was missing. Ordered from Uber eats from another restaurant that is similar distance away took half the time very consistent as well as it was super easy to track my order. Grubhub couldn’t give me an accurate eta it kept changing every two seconds by 10 minutes.
Pinteresting 101's Review of GrubhubReviewed on 9/21/18 1:52 AM
User friendly, solid restaurant reviews, and great customer service. Recommended.
zaksrq's Review of GrubhubReviewed on 9/21/18 1:21 AM
Was suppose to get $10 off first order but it didn’t go through. I hope the food is good at least..
Jr.mcdanglebeef's Review of GrubhubReviewed on 9/21/18 1:07 AM
Said my food would be here in 30 min. It has been 3 hourssss!!!!!
naileen62's Review of GrubhubReviewed on 9/21/18 12:39 AM
Very cool and easy to use. And it’s cheaper than others!
Quilt guru's Review of GrubhubReviewed on 9/21/18 12:17 AM
Ok, I’m finished with Grubhub. I have ordered three times. Two of those were never delivered. The orders were canceled. Too bad. It was a good idea.
MrKiros's Review of GrubhubReviewed on 9/21/18 12:02 AM
It didn’t go through because of a promo code not working, and it charged me anyways
Angelbay928's Review of GrubhubReviewed on 9/21/18 11:49 PM
So you can order in the website, and sign up your email for $7 off but it's only for delivery. Download the app and can get $10 off BUT then you're paying MORE (with an app taking up space) because Specials won't load. Oh and when you go to use the promo code you must... Have delivery. Stupid. And the cart doesn't update between online account and app so you're stuck reordering EVERYTHING, probably because the specials don't load. You also must use debit /credit /paypal to get promo. Deleted app, called pizza place and it was LESS. I'll never use this website /app again!
Gmommom33's Review of GrubhubReviewed on 9/21/18 11:23 PM
Order right on time..very courteous delivery driver !!
AROWANC's Review of GrubhubReviewed on 9/21/18 10:26 PM
I don’t under stand why you have to provide a number when the drivers do not contact you.
Wearehabgry!'s Review of GrubhubReviewed on 9/21/18 10:22 PM
We have tried to order 2x via Grubhub, to no avail. They charged our PayPal account and never sent our order to the selected restaurant. Run to Uber Eats, they actually process your order and deliver your food.
mydogoldaf's Review of GrubhubReviewed on 9/21/18 10:21 PM
I have had a 25% failure rate w grub hub. Frequently due to drivers “canceling on orders” if there was another option I would use it. This has cut down my ordering out though so good for me, bad for local business.
Klassi62's Review of GrubhubReviewed on 9/20/18 9:42 PM
Finds all restaurants instantly love this app
Hip er's Review of GrubhubReviewed on 9/20/18 8:50 PM
~~hailee~~'s Review of GrubhubReviewed on 9/20/18 7:05 PM
I think this app has a lot of potential however is lacking compared to other delivery apps because it seems as though they haven’t made many major necessary improvements to ensure quality delivery for customers. The app doesn’t offer many updates on the order process or at least doesn’t offer them accurately. I never get a notification saying my food is ready to be picked up nor on its way for delivery. There are also no updates on driver location or when the driver arrives. There isn’t any in app customer service, I have to physically call if my order is messed up which makes the correction process longer. Customer service through messages or complaint filing would be much more accurate and prevent language barriers. I also don’t like that I have to tip my drivers before they even deliver. I’d rather tip based on service I receive not the service I hope to receive. It would be nice to have an option to leave comments and ratings for the drivers as well. This being stated, though grubhub offers a great selection of restaurants to choose from and competitive delivery prices, I’d rather use a different app to order even if I can’t order from the same restaurant or it is more expensive simply because other apps I used are easier and more reliable. I hope grubhub sees there is room for improvement and works towards creating a better user experience. Yeah
ExtremelyDispleasedCustomer's Review of GrubhubReviewed on 9/20/18 6:45 PM
Ordered $121.00 worth of food at 6:45pm, 3/10 of the order got delivered at 7:34pm. Was on the phone with customer service trying to get the rest of the food or a refund 7:44pm. They sent another driver out to get my whole order. 30minutes later the new driver called and asked if I want my whole order or just $15 worth of food that was placed via grubhub or the whole $121.00 worth of food that I ordered. By this time it’s already 8:22pm I told them to just forget about it and that I want a refund. Called customer service to get a refund was placed on hold and transferred to about 8 different people and even a different delivery company that I didn’t use. Then I was on hold for so long that I was transferred back to the automated system (press1 press2). I finally ended my phone call at 10:30pm with nothing resolved. I get a call from a delivery driver at 10:31pm saying he’s outside with my food that I ordered over three hours ago. Called back next day while at work, had to reexplain everything over because nothing was documented. After 30minutes I got refunded $114.00 of the $121.00 . Total of three and a half hours with customer service and I didn’t even get a full refund. Last time ordering with grubhub.
tottie325's Review of GrubhubReviewed on 9/20/18 6:36 PM
Downloaded app today and it doesn’t work. Deleted it reinstalled it and still doesn’t work.
JShellhorn's Review of GrubhubReviewed on 9/20/18 5:09 PM
They’ll cancel your order for no reason at all and not tell you until after it was supposed to arrive. Never had this issue with Postmates or UnerEats. Guess who’s getting my delivery business now.
jgl79's Review of GrubhubReviewed on 9/20/18 4:28 PM
The app works very well on the iPhone and the iPad but it’s much too slow on a Windows 10 laptop.
Jason ehr's Review of GrubhubReviewed on 9/20/18 4:16 AM
We moved a bit out of the city and when other apps don’t deliver, Grubhub does! Always on time and super easy to use. Love.
Tamro4's Review of GrubhubReviewed on 9/20/18 3:37 PM
Fast service great food
mneme21's Review of GrubhubReviewed on 9/20/18 3:37 AM
The app is ok to use. Their delivery service is lousy. Right now my order is an hour late, with no driver in sight. I called customer service and after holding multiple times, was told they will send out an "urgent" message and get a driver there ASAP. Still waiting. This is the second time it's happening in the past month. Never again.
notamused54's Review of GrubhubReviewed on 9/20/18 3:18 AM
TLDR: Service in San Jose is ridiculously bad. This is the second time I’ve had an order over an hour late that I ended up needing to pick up myself because the drivers are not picking up the food and delivering. I ordered food at 625 and was given a delivery window between 715-730. I called grub hub at 730 waited 5 min to speak to someone and then was told they’d issue an urgent delivery request. But that it takes 15 min to assign a driver, additional time for the driver to get to the restaurant, and additional time from there to deliver to my home. So my 730 delivery just went to probably 8/8:30. Who wants food that’s been sitting for an hour plus that’s now like warm at best? Not ok grub hub. You’ve lost a customer you’ve had for 4+ years. I never had this problem when i lived in San Francisco and its frankly ridiculous to provide an estimated time of arrival, never update it, and then when the customer calls to ask about the food the only response is that it’s gunna be another half hour to full hour. Boy bye.
gjgtkx's Review of GrubhubReviewed on 9/20/18 2:48 AM
So expensive to be lazy. Hard to grocery shop with a two year old so we settle for Grubhub. Food is good, delivery is fast but fee plus tip really adds up.
Guanacamamita's Review of GrubhubReviewed on 9/20/18 2:03 AM
Only reason this 4 stars andnot any less is because of the customer service I received from Grubhub employee MARLO!!! Big thankyou to you for listening to the issue,following my instructions and ACTUALLY calling me back! He deserves a bonus,raise,etc for his dedication to customer service because it is a hard job to do! He was quick and responsive the first time!! Cherish your good employees Grubhub! Because I’ve had no pleasure meeting speaking to the many bad ones.
SofiaArya's Review of GrubhubReviewed on 9/20/18 1:56 AM
Horrible customer service. Simply arrogant reps and manager. Driver too lazy to step out of the vehicle and ring a doorbell to deliver food. Deleting the app.
murphystl420's Review of GrubhubReviewed on 9/20/18 1:10 PM
I tried ordering me and my daughter food last night at 8:30 pm food never came. Called up and then they told me the place was closed and canceled my order. They gave me a promo code and I tried using it. And still wasn’t able to get food for us last night. Spent over three hrs trying to order us food and still wasn’t able to get us something ordered. I could’ve walked somewhere and got us something had I known I was gonna be wasting my time.
jimartva's Review of GrubhubReviewed on 9/20/18 1:09 PM
Is good service , I hope more restaurants they join
VHKnight1's Review of GrubhubReviewed on 9/20/18 12:04 AM
Used it the day before no problem. Went to use it today and it had an error and backed me out. It charged me twice and never gave me an order confirmation. I called their customer support, my account got locked out for some reason and they couldn’t unlock it. So no food, charged twice and account locked out. Never using their service again.
Foodfoodangelangel's Review of GrubhubReviewed on 9/20/18 11:23 PM
Grubhub is a good food service. They have improved with their customer service.
honesty***'s Review of GrubhubReviewed on 9/20/18 10:45 PM
Was one hour late our food was on edible not because of the restaurant fault it was the drivers delay he was overbooked he didn’t care we wrote a complaint I wouldn’t pay for the food if I was in a restaurant let alone delivered to my door totally unacceptable hoping tonight’s order is better
jbl5428's Review of GrubhubReviewed on 9/20/18 10:08 PM
How Lee is the best Chinese Restaurant in Washington!
suzi scoops's Review of GrubhubReviewed on 9/2/18 8:17 PM
Love this app. Makes life easier when ordering out. Thank you Grub Hub😋
iPlayGames's Review of GrubhubReviewed on 9/2/18 7:40 PM
3 hours later and I never got my food they kept telling me 15 min and the food will be there then finally at 2 am they said the order was cancelled I hate grubhub it was my first time using them my friend said Uber eats is much better don’t waste your time on grubhub plus they charged me twice and said I’ll get a refund 3-5 days from now why am I being charged for something I never got
angry customer 23's Review of GrubhubReviewed on 9/2/18 7:13 PM
First delivery-never got my food 2nd delivery- restaurant was closed 3rd delivery- final chance or deleting app
Kz-13's Review of GrubhubReviewed on 9/2/18 6:42 PM
The first order was fine. The second time I was charged but the order was not confirmed. I called the place (HI mango natural market) and the guy who answered was very rude. I tried explaining to him what happened but he just shrugged off my complaint.
Laser sunshine's Review of GrubhubReviewed on 9/2/18 6:25 PM
Only Two restaurants for my location. Horrible!
zionmike's Review of GrubhubReviewed on 9/2/18 6:20 PM
eyesLH's Review of GrubhubReviewed on 9/2/18 4:37 AM
First time using this app we had someone else’s order delivered with no receipt. But we did get a refund and a $10 credit for next order. Customer service was cool but the delivery person should have been more professional and checked our order when dropping it off. She made my husband grab it out of her delivery warmer and took off without confirming it.
Murdermae's Review of GrubhubReviewed on 9/2/18 4:19 AM
This app is awesome !
Paden2010's Review of GrubhubReviewed on 9/2/18 2:39 AM
The delivery fees can be expensive. Pretty decent other wise
Tenciap72's Review of GrubhubReviewed on 9/2/18 2:03 AM
The best food delivery app ever!!!! I’ve used other delivery places and have not met my expectations. Thank you Grub Hub!
Lin77!!'s Review of GrubhubReviewed on 9/2/18 1:58 AM
2 orders. Both delivered with food missing and wrong items. Won’t order from them again!
tibcsih's Review of GrubhubReviewed on 9/2/18 1:48 AM
When you are too lazy to go out or don’t want to interact with the masses.
bariumkdhsuav's Review of GrubhubReviewed on 9/2/18 1:32 PM
First time using grubhub and I wouldn’t do it again. I really hope I get my full refund. An hour after my food was ready I called to see what was going on they claimed no drivers and cancelled my order (which is great customer service). However, the following morning I got a call from the restaurant, which I didn’t answer, all I hope is that grub hub didn’t just ditch on the food and make it look like me. If there’s no drivers they shouldn’t let the food be made! What a waste of food when there’s people starving. Won’t be ordering again.
GoNWest's Review of GrubhubReviewed on 9/2/18 1:00 AM
Love the service, wish they were a lot more restaurants, and access to neighboring town of Eugene restaurants
FierceWine's Review of GrubhubReviewed on 9/2/18 12:53 AM
I love GrubHub I think is the best. I used to order from DoorDash but with all the service fees and taxes you’re spending way too much money, And that’s not including the tip.. I found out Grubhub is so much cheaper and you’re paying half on fees than the other site. Plus the drivers are very nice and friendly and the food is always hot.
tarlynwas's Review of GrubhubReviewed on 9/2/18 12:51 AM
My second driver who ultimately brought my food was GREAT! He was on time and very courteous when he delivered. However my order arrived about an hour and a half after it was expected. The original delivery was delayed due to the driver running into some issuers but I did not receive any notification. Grubhub doesn’t have an easy way to figure out what happens with drivers when you can no longer track them. I was left on “cannot be tracked” almost immediately then was in cue for the chat through the contact us. Overall the experience took longer than expected but was resolved.
DanielVPhotography's Review of GrubhubReviewed on 9/2/18 12:45 AM
When you send people the referral link it doesn’t give them the option to actually sign up, only sign in. Which takes them out and has them place an order, THEN create an account which doesn’t give them a discount code or you.
FijiSnob's Review of GrubhubReviewed on 9/2/18 12:37 AM
So convenient and the service is fast. Always have great drivers deliver my food error free
chokenuts's Review of GrubhubReviewed on 9/2/18 10:43 PM
Functions great. A great seller time saver!
Sopa261082's Review of GrubhubReviewed on 9/2/18 10:37 PM
Excelente servicio gracias por existir.
Debo163's Review of GrubhubReviewed on 9/19/18 9:44 PM
This was my first time ordering via an app, and I am very pleased. In addition, the food was delicious, driver extremely nice, and delivery was completed much earlier than expected. I just am not sure if the tip left on the cc goes to the delivery person, or to the restaurant. I would like an information on that.
Mr GOP 1's Review of GrubhubReviewed on 9/19/18 9:04 PM
Grubhub is nice, they just need to work on getting more restaurants signed up
Ozzman's Review of GrubhubReviewed on 9/19/18 9:00 PM
At least by me everyplace they delivers from already has delivery ie. pizza places & Chinese food. So in my area this is worthless
screwyouandthisnicknamecrap's Review of GrubhubReviewed on 9/19/18 7:55 PM
Your delivery fee and speed of service are both ridiculous. I’m only using it because I have a discount code. Back to Uber Eats after. And what the actual hell is the point of forcing me to make up a unique nickname to write a review!? It just seems like an impediment to giving feedback.
audriennem's Review of GrubhubReviewed on 9/19/18 4:33 PM
Each time I order GrubHub my order doesn’t go through for hours !
lovelyleo66's Review of GrubhubReviewed on 9/19/18 4:30 PM
Order arrived 30 minutes earlier than expected.
WORST DELIVERY CHOOSE DOORDASH's Review of GrubhubReviewed on 9/19/18 4:11 AM
Please don’t use them. Use door dash. A restaurant messed up on my order ! Food was over cooked and also missing items on my order. I contacted grub hub and they offered me a $10 Credit. I spent $17.64 on my lunch menu. Later when using the credit, they required me to spend an additional $10 to use the promo. Like this was horrible. I will never use them again. So in other words in order to cash out my promo I had to spend and additional $10 dollars . Which is soooooo stupid. I wish I can give them a 0 star
Vhomsey1's Review of GrubhubReviewed on 9/19/18 4:03 PM
Your app constantly changes delivery times to unacceptable time extensions after the customer has ordered. This is classic “bait and switch” marketing ploy. It is unethical. It is illegal. I will note it on all social media. At base, Grubhub is LYING. You should apologize to me and every customer you trick into ordering by baiting the order with a delivery time you knowingly misrepresent in order to make a sale and then changing the time once the order is accepted. Shame on you. You should be embarrassed. In addition, customer service is laughable. No timely attempts to assist customers either. Wait, wait, wait in a chat cue until either giving up, getting your incorrect order, or getting the order an hour late and cold. Thanks for typing “sorry” - that fixed it. Ugh.
Slumbertime's Review of GrubhubReviewed on 9/19/18 3:10 AM
When I order delivery food, I expect the food to be delivered to my door. I got a message to call GrubHub customer service about my order an hour after I had placed the order. GrubHub proceeded to tell me I needed to go meet the driver. This is totally unacceptable considering a delivery fee was paid plus a 20% tip. I have used GrubHub several times and never had a problem getting my food delivered to my hotel room but it is unacceptable to be told to meet a driver when I am in the middle of a conference call. The reason I use GrubHub is for the convenience of delivery because I am working and have meetings. To be told that the driver can’t deliver food to my room and that he will just leave it with the hotel staff is unbelievable. If GrubHub had never delivered to my hotel room before and this was their practice from day one, I would not have an issue but after several weeks of using GrubHub to be told to meet a driver during my conference call is no way to do business in my opinion and I will not be placing any additional orders with GrubHub in the future and I will be telling others that I do not recommend GrubHub that they should use UberEats instead or any other delivery service. I paid for a service and that service wasn’t delivered. I could not meet a driver during my conference call so I never received the food I paid for since it wasn’t convenient for the driver to come to my room. I was told the driver would leave my food with the hotel staff which wasn’t convenient for me since I had another hour and half to go on my conference call and could not leave my room to pick it up. I told the GrubHub customer service representative I spoke with to have the driver deliver my food to the room as originally requested. The order had the hotel room number because the customer service rep read the delivery instructions to me. The driver’s name was Jeremy and if I could rate him I would give he a negative review for not delivering as expected. In the time I have used GrubHub, my food has never been delivered on time so this was the last chance so I say do not use GrubHub. I will no longer use them for any future orders. If I could give negative stars for the rating I would.
Neynah's Review of GrubhubReviewed on 9/19/18 2:26 AM
I ended up picking up the food by myself.
fazoulina's Review of GrubhubReviewed on 9/19/18 1:39 PM
Awesome! Columbus diner is perfect and delicious.
Oregon DJ's Review of GrubhubReviewed on 9/19/18 1:32 AM
Excellent food, it’s hard to find good Vegan food in Salem. I was very pleased with the Chickpea wrap and tots. I’ll definitely order from here again soon!
Dckpunk's Review of GrubhubReviewed on 9/19/18 1:27 AM
They bring me food
Sudiku fan's Review of GrubhubReviewed on 9/19/18 1:19 AM
I mean, seriously. So easy to order with this app.
Jrose0404's Review of GrubhubReviewed on 9/19/18 12:34 AM
Grubhub is my best food delivery app so far. Very convenient. Lots of restaurant/food places to choose from & reasonable delivery fee.
Elbuster83's Review of GrubhubReviewed on 9/19/18 11:57 PM
Simple,easy, no need to wait on hold on the phone. Payments is super fast good app bery handy
janiebaustin's Review of GrubhubReviewed on 9/19/18 10:46 PM
They are always prompt and very pleasant!
Her hair's Review of GrubhubReviewed on 9/19/18 10:43 PM
everfrey's Review of GrubhubReviewed on 9/19/18 10:22 PM
Need more selections
JCorderdo's Review of GrubhubReviewed on 9/19/18 10:13 PM
I’m a mom of three and today I have horrible allergies so I ordered from Grubhub. I loved my last experience and now I can’t wait to get my food. I love the fact that I can track when it will be getting to my home. Thank you
gonafcku's Review of GrubhubReviewed on 9/18/18 9:56 PM
Like having you're orders cancelled and you're money gone? This is the app for you. Consistently fails to update businesses hours or menu, app lets you order takes you're $ and then promptly cancels. Two days in row no more for me. Postmates here I come!!!
Maya the Bee's Review of GrubhubReviewed on 9/18/18 6:33 PM
Grubhub accepts orders that can’t be fulfilled. I received confirmation of acceptance and updates on a meal that was not being prepared. That means their food delivery tracking is faked or customer service lied about why they called an hour after I ordered to tell me the restaurant is not actually set up with GrubHub. I’m out an hour, dinner, and waiting 3-5 days for my refund. The driver was also screwed out of time and money. I won’t be using the $5 they tossed my way. Too unreliable to use again.
FLCL-Naota's Review of GrubhubReviewed on 9/18/18 6:30 PM
Never answering my calls or texts
Jadexx00's Review of GrubhubReviewed on 9/18/18 6:22 PM
They cancelled my order because they couldn’t read what I had put down in the notes. They called me, couldn’t speak English, and kept laughing at me when I said I didn’t understand. Overall very unhappy experience. I waited almost an hour to hear they didn’t want to complete the order. I would give this app 0 stars if I could. Do not order from this app, chances are, you won’t get what you wanted.
jessbaby423's Review of GrubhubReviewed on 9/18/18 5:47 AM
Very upset. I have been using grub hub for a while and never had any problems until now. I ordered from a restaurant that is about 5 minutes from where I live. I had been tracking my order. I sat by the door and I looked out the window because it was dark out. And I didn’t want the driver to knock on the wrong door. Well I refresh the app and it told me that my food had been delivered. Well I never got it! I called the restaurant and they said it was picked up. I called grubhub customer service and they looked into it and told me the delivery driver attempted to deliver it and call me. I never got a call and nobody drove down my street. I looked out the window the whole time. I told them I wanted my money back since I never got it. And they told me they couldn’t do that. And that they could only do a 20 dollar off discount for my next order. I told them I would stop using grub hub which is a shame because I never had any problems until now. He told me he couldn’t give me my money back since the driver attempted to deliver it. Well the driver is a liar and took my food. Very upset with grubhub.
DevinorAnother's Review of GrubhubReviewed on 9/18/18 4:47 PM
I work in a restaurant that allows grub hub. They do not monitor the people they hire near enough. Employees are basically free to act and do as they like, and the company’s system for order input, while it’s as good as it can be, is brutally inefficient for busy restaurants. Drivers showing up when we confirm our reception of an order only having to stand in our way in our kitchen on a busy college town football weekend for an hour and ask about the order that just came to us. With my little rant aside... Consumers win with this system and while I think it’s far too expensive, some places don’t deliver and it’s awesome to have it brought to me.
Tiffkey4567's Review of GrubhubReviewed on 9/18/18 4:42 AM
This is my first time using this app and I am mortified at how you all are running this business. Taking people’s money out of there account at 12 am, and not processing there order bc of a “hold” or block you put on it. When you clearly took the funds out the account! & then to say you can’t refund the money back until 3-5 business days laterrr!! So now I’m out $30 and a meal at 12am! Thanks so much Grub Hub, your customer service and accommodation tactics are nothing less of atrocious. I literally have never seen a worse business model in my life. How do you leave your customers without their food and their money!!! Ugh I need a snickers cause I am beyond HANGRY! Never again!
momstummy's Review of GrubhubReviewed on 9/18/18 3:53 PM
Great way to make sure my mom right while I am work
adossaji's Review of GrubhubReviewed on 9/18/18 3:52 AM
When orders are duplicate in the same order they change them for all orders...always something going wrong with GrubHub. Long waits...moving to uber eats.
Emmamuch's Review of GrubhubReviewed on 9/18/18 3:01 AM
I’ve used Grubhub multiple times over the last couple of years and never had an issue. I did finally have one issue (the driver couldn’t find my house), and the person working for Grubhub customer service was difficult, wouldn’t explain everything in full, then blamed me for the cancelation even after I explained that I called the driver and left a voicemail but didn’t hear back. Their customer service is horrible.
ngb25's Review of GrubhubReviewed on 9/18/18 2:54 AM
First time user and was less than impressed with the service. App is extremely easy to use and there were no issues with my order. That gives it the 3 stars. However, there were absolutely no updates on my order without having to manually refresh the app myself. Of all the food delivery apps, this is the only one I’ve used that hasn’t let me know when the delivery person was on the way via push notifications. The ETA is a 10-min window and the driver called me prior to that window saying he was outside. Having a baby, I was in the middle of a diaper change and would have had to make the driver wait 5+ minutes if my husband hadn’t been home to help. Getting a push notification that the driver was on the way and a specific estimated time of arrival based on how long it would take to drive from the restaurant to drop off would make this app so much better.
TerribleShittyService's Review of GrubhubReviewed on 9/18/18 2:15 AM
I ordered some food and it ended up being late. Because of that, i called the restaurant to make sure they got the order and when they confirmed that they did, i then proceeded to ask if they still had the order and the employee then confirmed again that they still had it. At this point my order was 10mins late. I called customer service because my order didn’t show up on time. I waited for 5+mins on hold until a customer service rep. came on the line and I explained to him that i haven’t received my order yet. I told him i called the restaurant and they they still had it. At this point he assured me the driver would be 5-11mins away from the restaurant. (EST time of arrival to the restaurant is now 20mins late!). The customer service rep for grub hub didn’t even offer anything until i complained that my food would be cold. He then offered 5$ for food that would be 30+mins late. Then he started to go up in increments of 5$ after i asked him if that’s how he would treat himself and if that’s the customer service that he would expect. All in all, PISS POOR CUSTOMER SERVICE!
matthew ls's Review of GrubhubReviewed on 9/18/18 2:13 AM
I was promised reimbursement for a failure on their part and then when I tried to receive it they refused. They lied to me. Just use DoorDash.
Melody Masten's Review of GrubhubReviewed on 9/18/18 1:54 AM
Amazing to have food delivered for lunch at a price that is reasonable. Convenient and prompt.
scarrieberry's Review of GrubhubReviewed on 9/18/18 1:05 AM
This app has more selection than most. However, when things go wrong, the customer service is abysmal. I’ve had to argue about refunds for an order not delivered. Most recently, I had a late order- about an hour. Customer service could not be reached to cancel. Food arrived soggy and 80% inedible. Got $5 off next order. I’m going with amazon, all their orders have arrived early and piping hot!
p to the la's Review of GrubhubReviewed on 9/18/18 12:23 AM
My delivery driver didn’t knock on my door, instead he texted me to let me know he was here. As are most of us during dinner time, I was busy getting my children ready for bed. I finally looked at my phone and realized I missed my driver by 10 minutes. Since he was already too far gone to come back he ended with a $70 order in his car and all Grubhub could do was reimburse me two $25 gift cards, which I can only use one at a time. After I’m done using up these two gift cards I’m deleting this app.
Ghanana31's Review of GrubhubReviewed on 9/18/18 12:03 AM
I did not receive my $4 off my first app order.
EastCoastFoodie's Review of GrubhubReviewed on 9/18/18 11:52 PM
I could (and practically do) eat at this place every day of the week! Best Indian food in all of Wisconsin!
notwhatitxeems's Review of GrubhubReviewed on 9/18/18 11:10 PM
I live in Scranton, Pennsylvania. not a huge city but not that small either, a lot of options in the city before 9:30 knowing how how long it takes to get to my house to these restaurants p*sses me off because every time i update my eta it takes 10 more minutes and then when i finally get my food, it’s cold. the restaurant can be a mile away...still cold.
thatonehungryguy's Review of GrubhubReviewed on 9/18/18 10:34 PM
Title is self explanatory. There aren’t enough restaurants on the app in my area. I realize that this is not entirely GrubHubs fault but if they could make it easier for restaurants to join, like DoorDash, they’d get a higher rating from me. Only reason I use this is because Pizza Guys isn’t on door dash
keenyrs's Review of GrubhubReviewed on 9/18/18 10:24 PM
Great service, but need more restaurant options.
Andre_yeya's Review of GrubhubReviewed on 9/17/18 7:30 PM
Even if you pay tip in your checkout the person that brings you the food looks at you like literally like this -> 😒😒 I’ll think twice before using this app again.
cdmartin18's Review of GrubhubReviewed on 9/17/18 7:09 PM
Ordered a few sandwiches from a favorite local spot, estimated 35-45 minutes. After 35 minutes was called and informed one of my selections was not available. Operator was difficult to understand and had little to no info about my options, so I had to load up the app to see the menu and verbally pick a replacement. 10 minutes later was called and informed the entire order was being cancelled. I was supposed to have food by now! But they informed me there was great news! I’ll get a full refund, and “yay” a $5 coupon off a future order. Customer service was terrible. UberEats delivered for less $ in half the time, and showed progress updates for food prep and GPS for delivery in the app. I’m done with Grubhub, keep your measly $5 coupon.
Ineza Clarke's Review of GrubhubReviewed on 9/17/18 6:50 PM
Been using this app to get food for years and I’m satisfied!
soy.mango's Review of GrubhubReviewed on 9/17/18 6:45 AM
I love ordering stuff online. Best thing ever! But unfortunately communication is key. The app and restaurant are not always aligned and you suffer for it. If the restaurant decides to close early it wont tell the app, youll just have a cancelled order. And guess what? No one is going to notify you. All of a sudden, its 12 midnight and no one is open and you’re left hungry with a return that will take 3-5 days to return to your account and a hungry stomach. The poor customer service employees have yo deal with this poorly managed app and poorly managed restaurants. Leaving us to suffer their poor choices in management
Katisphat's Review of GrubhubReviewed on 9/17/18 6:21 PM
My driver gave my lunch to some random guy on the street who claimed it was his instead of coming inside the business for two seconds to make sure it was being given to the right person. Also, customer service told me that I have to reorder the food entirely, so it’s going to be close to two f**kin hours now instead of one. Thanks guys.
Taco1427's Review of GrubhubReviewed on 9/17/18 5:32 AM
Food was great but delivery was very slow. Don’t be I’m a hurry. It was worth he wait though.
AudreyBBowers's Review of GrubhubReviewed on 9/17/18 4:53 AM
I would rate this app -5 stars if possible. Today, around 7pm I ordered Taco Bell from GrubHub. I waited about an hour, and on the app it still said “Restaurant is preparing your order.” I waited another 45 minutes and my order was finally on they way, or so I thought. It’s now 8:47 and I get a notification saying my food has been delivered. MY FOOD WAS NOT DELIVERED. On the map it showed my driver going right past my neighborhood. She took the food elsewhere. So then I called customer service and waited for an agent for 15 minutes. The agent told me “Your driver isn’t answering her calls so I texted her telling her to give you a call. Call us back in 20 minutes if she doesn’t call.” She never called. *shocker* I then called back. They assured me that my money would be refunded and gave me a $10 off my next purchase code. The customer service did do their job nicely. So I placed another order to Taco Bell again at 10:20pm. My estimated delivery was 11:00. I waited until 11:30 to call customer service again. An agent answers and tells me that a driver was never assigned to my order!!! WHAT? I was just waiting for nothing. I would’ve never known without calling. She said she will assign someone and I can just wait about 45 more minutes. So I agreed. 45 more minutes goes by. I call Taco Bell, they told me they haven't had a GrubHub order all day. I call customer service for the 5th time tonight. An agent answers and tells me no driver has accepted my order. He tells me the same thing the last woman did, “I can assign someone but it will take about an hour for your food.” By this point I am just completely infuriated with these people. I asked them to cancel my order. I spent over $45 today in orders that have been canceled and won’t have my money refunded until 5 business days! This is THE WORST EXPERIENCE IVE EVER HAD with food delivery. UBER EATS!!! MUCH BETTER!!! By the time I cancel my order for the final time, all restaurants are closed. Complete waste of time and money. DO NOT DO IT. THE DRIVERS ARE UNRELIABLE AND SKETCHY. You do not get a phone number to reach your driver. And they tell you your food is being prepared when the restaurant hasn’t even received the order. Terrible.
jenn199610's Review of GrubhubReviewed on 9/17/18 4:30 AM
I ordered a veggie burger and was sent a meat burger. I’m a vegetarian and didn’t find out until biting into it. After waiting on hold with the restaurant for 40 minutes they finally said they’d call grub hub. 30 minutes later the restaurant called back and said grub hub would only refund me for the burger. Not even my whole order.
HBOCO's Review of GrubhubReviewed on 9/17/18 4:11 AM
I am so sadly disappointed in our food delivery. With any company providing a service to someone, the primary focus should be customer service - since they aren’t the ones providing anything else. When our order is delivered incomplete and I call the restaurant to notify them and they tell me that I need to call and resolve it with the delivery company and neither company is willing to resolve the problem... if it were me, and I was the driver, I’d go out of my way to go back and try to resolve the issue... next time, sick or not, I’d rather pick it up myself to ensure that my family and I receive what we paid for.
em.marie.montemayor.1010101's Review of GrubhubReviewed on 9/17/18 3:59 AM
I WILL NEVER NEVER USE GRUB HUB EVER AGAIN. I WAITED TWO HOURS! FOR THEM TO CANCEL MY FOOD. Now it’s almost midnight and there’s nothing open.
Cubbies1420's Review of GrubhubReviewed on 9/17/18 3:33 AM
I’ve used the app twice now, first time my order was messed up and nothing was done about it and now 2nd time using it and my order never went through to the restaurant even though the app said the restaurant accepted and was making my order. Sat around waiting for over an hour only to be told my order was never made and I was going to be without my dinner..
TheUrbanSquint's Review of GrubhubReviewed on 9/17/18 3:14 AM
I’ve used the app for about 2 years now and I love it. Especially, the customer service. I never worry about them resolving an issue. Shout out to one of their reps, Ismeet Kaur!
Johnny Bowery's Review of GrubhubReviewed on 9/17/18 3:06 AM
Constantly slow and unhelpful customer service. Keeps you on hold for 20 minutes and offers, if you’re lucky 1/10th of the value of your now ice cold order as compensation. I’ll be using an alternative that is not owned by the same company in the future. Uninstalling now.
_@Kay's Review of GrubhubReviewed on 9/17/18 2:05 AM
It was my first time ordering and it will definitely be my last. I placed an order to taco bell at exactly 7:03pm after an hour went by I contacted customer service who “talked to the driver” and she said she was 15min away which I couldn’t see when I tracked my order as I was told she did not enable it. 15 min goes by and I call customer support again only for them to be unable to get in contact with the driver. Long story short I was first offered a coupon for my troubles but refused asking for a refund instead which I was given. It was awful I ended up ordering from a local pizza place & my food was delivered within a 1/2hr. I’m turn off by the experience & won’t be recommending this service!
Brookiejumper's Review of GrubhubReviewed on 9/17/18 2:04 PM
It's been ages since I last used Grubhub, I had to stop using it for a while as accessibility for people of disabilities was not great. Eat24 was their competitor and they had a much more accessible app both on the phone as well as on the web and so I stuck to them. The issue with Eat24 was an issue of selection as there weren't many restaurants to choose from. When I first started using Eat24 there were tons of really great restaurants to pick and choose from, but eventually restaurants started leaving the platform or going out of business mostly of their own undoing because they started getting greedy with charging ridiculous delivery fees, so really great restaurants ended up turning bad and ultimately ended up weeding themselves out of the system. Consequently I too stopped using Eat24 after 4 years of using it. Things changed as I went to Eat24 to try and order food. I got a message saying that it was now apart of Grubhub which gave you more selection. So I download the Grubhub app and thought well, I guess I can try it out and see what happens, maybe things have changed. The Grubhub App is actually very accessible for the disabled which is great. My first order I placed was a midnight order as I lost track of time because I fell asleep. I ordered from Papa Nicky's Pizza and the food came on time and everything was hot. However, what wasn't hot were the wings. The wings were terrible. First off on the menu it said they were large which was a lie. They were tiny and tasted hard so I threw them away. I kept the ranch for the carnitas fries which were to die for. Add a bit of garlic salt and the ranch to it and you've got yourself a meal. Overall my comeback to Grubhub was successful. I will give this restaurant a second chance because the fries were very satisfying especially coming from someone who can't stand Mexican food, so Papa Nicky gets an A Plus for that. I give the wings an F Minus.
Userofthemind's Review of GrubhubReviewed on 9/17/18 2:02 AM
I really love this app, I have used it a lot! I would love to have a feature where I could search stores that accept cash seeing as I don’t have access to a card.
dirty disaster's Review of GrubhubReviewed on 9/17/18 1:51 AM
Ordered my food, got confirmation it was on it's way. Then restaurant closes and i'm left without dinner and out $60. The real great company gave me a $10 time sensitive coupon without a refund
lynnie loops's Review of GrubhubReviewed on 9/17/18 1:31 AM
I ordered from Subway 1 six inch & 1 footlong & 2 bags of Cheetos, 1 Regular Bag & the other hot. Never got a receipt when I checked my credit card bill I discovered I was charged almost $40. I have called several times waiting on hold each time a minimum of 20 minutes or longer. Last week I was told they had to talk to the Mgr. Who was not in but would talk to him the next day which was Monday. Never heard back from anyone. Today I spoke to someone after again holding for almost 30 minutes who advised me that they spoke to the owner of Subway who had to talk to the Mgr. I don’t understand why this has taken so long to resolve with me always being the one to start the calling process. I have NEVER heard back from GrubHub or Subway. I was advised that I would receive a call tomorrow 9/17/18. If I do not hear anything I will be filing a dispute with my credit card company. Thank you
Paris the Carebear's Review of GrubhubReviewed on 9/17/18 1:30 AM
Why can’t I add tip or pay tip after I receive my food. The tip is based on a service correct? I have no idea how fast or efficient the service is until I receive my food. If you are adding tip as part of the expected payment then add it to the delivery charge and I will decide if it is worth it for me to use your app or not.
Russell_Fox's Review of GrubhubReviewed on 9/17/18 11:50 PM
Grubhub is my favorite food delivery app. They have the most restaurants of any app!
Bunny Von Tail's Review of GrubhubReviewed on 9/17/18 11:22 PM
Have been screwed over by this app too many times. Ordered from them this weekend and the food never arrived, grub hub could not reach the driver, the restaurant told me it was GrubHubs drive so their problem and I was at home and hungry. No credit offer, nothing. And I have to check my bank statement to make sure they actually refund me. Their customer service is terrible. Boycott grub hub.
hellagoodness's Review of GrubhubReviewed on 9/17/18 10:40 PM
I haven’t been a long time user but so far so good. Polite service people, good meals, I only wish there were more restaurants I recognize to chose from. That’s been my main recurring disappointment as I know of a few places just down the way I’d order from. Otherwise I’ve tried a few new places and this service is perfect when things get hectic, homework needs to get done and there’s less time to do all the shopping, driving and dinner planning.
Musica_Mundana's Review of GrubhubReviewed on 9/17/18 10:14 PM
There’s no way to see where your order is or to track the driver so you have no idea if your order is taking longer or where the drivers car is located. I’ve ordered a few times and the delivery is always late as well. I’d try to use SkipTheDishes instead.
kelseytaylorparker's Review of GrubhubReviewed on 9/16/18 9:47 PM
Been using Grubhub since before time was time and i just love it.
Heatherangel101's Review of GrubhubReviewed on 9/16/18 9:39 PM
I ordered something at 4:30 and I’m not supposed to get it until 6:10, at least!
Jellybeanzbrain101's Review of GrubhubReviewed on 9/16/18 9:30 PM
Order 3 orders from them. Food always delivered late cold and incorrect. When trying to get this refunded I was told only the food I ordered can be delivered. I would need to eat the delivery cost and tip. Ripoffs. Wish there was a rating lower the 1 star.
RealTabu''s Review of GrubhubReviewed on 9/16/18 9:13 PM
Additional Fees can almost equal the price of the meal itself.
M Rogo's Review of GrubhubReviewed on 9/16/18 9:11 PM
There aren’t many things in life that can match Sunday Open House in the Boring Meter. But GrubHub makes it a little fun, so I can look forward to having lunch from a different restaurant each week! And I’ve never been disappointed yet.
Reeses555's Review of GrubhubReviewed on 9/16/18 8:32 PM
I have spent over 3 hours on the phone with Grubhub trying to receive a refund that was never processed due to a missing item from my order. It still hasn’t been processed (almost two weeks later) and customer service is useless. I’m going to have to dispute with my bank. Will not be using again.
Wesley Bishop's Review of GrubhubReviewed on 9/16/18 8:29 PM
The Grubhub drivers are to unreliable.
15 credit's Review of GrubhubReviewed on 9/16/18 8:26 PM
Received an email for. $15.00 credit off order. Placed order and code didn’t work.
8;!!;&&;5!?'s Review of GrubhubReviewed on 9/16/18 7:53 PM
I like everything about GrubHub except that you have to choose a tip amount before your food is ever delivered. It can also be a bit cumbersome to scroll through the menus or use the navigation.
jrbfnrjdjdnfnfnrnd's Review of GrubhubReviewed on 9/16/18 7:30 AM
Headline basically says it all. Unreliable. Customer service is bad.
hanna A y's Review of GrubhubReviewed on 9/16/18 7:20 PM
Awesome and on time
mecantz's Review of GrubhubReviewed on 9/16/18 6:51 PM
It’s fun to track the driver in Uber eats, any chance you will have this feature soon? So far I have been very happy with Grubhub!
Keeks.xoxo's Review of GrubhubReviewed on 9/16/18 6:51 PM
The first and only time I used this my card was charged and then the order was cancelled for “not being able to charge the card”. I called their customer service line and I was told that wasn’t their department and they couldn’t help me. They made no effort to send me to the right department or answer any of my questions. The money was put back in my account a week later after multiple phone calls.
Helaine T's Review of GrubhubReviewed on 9/16/18 6:44 PM
I’m a first time user and I downloaded GrubHub today... Due to conditions here in NC with the last rains from Hurricane Florence still falling, I got a call back from GrubHub to apologize and let me know that the restaurant I ordered from was closed... The very nice, really helpful man on the phone then told me to check my emails before I order again... There was a hefty $25.00 discount for my inconvenience and to welcome me... Great way to do business! And you now have a loyal customer...Thanks GrubHub!
SunieTT's Review of GrubhubReviewed on 9/16/18 6:39 PM
Food took almost 2 hours Arrived almost 40 minutes after the initial time of delivery. Food was cold :-( Spoke with Customer Care. They submitted a Promo Code via text for $20. I decided to order dinner which came to $23 total and the Code did not work. Told me that it couldn’t be applied or was invalid. Frustrated with a simple process that has become unnecessarily complex. Even with writing this disappointed review. And I have already recommended your services. Should of waited .. smh
Vivaladivat's Review of GrubhubReviewed on 9/16/18 6:30 PM
Can’t pay with cash using app. Keeps charging my card on orders that I’m trying to pay cash for. Was using it for a few weeks but deleting it now. Going back to delivery.com that gives me points towards food credits.
Lj4200's Review of GrubhubReviewed on 9/16/18 6:02 PM
I order from Grubhub a lot and had my delivery minimum range from all kinds off prices. Today the delivery minimum is $25, yesterday I got meal for less than $15. What the reason for this?
vicky paris's Review of GrubhubReviewed on 9/16/18 5:05 PM
I will never be using this app again. Worst customer service. My order wasn’t even assigned to anyone. I ask to speck to higher position and I’ve been on hold for 5 mins. I’ll right another review to let you if I even speck to someone else. I have a good feeling this guy ‘Tony Sanchez’ just put me on hold because he could care less. I’m pretty sure Grubhub is gong to be cancel by 2019. That’s how bad it is
zhane3's Review of GrubhubReviewed on 9/16/18 4:40 PM
Poor service I order food last night and there was no driver so my food never showed up how disappointing I was left to starve
TdonNaz2018's Review of GrubhubReviewed on 9/16/18 4:31 PM
I used Grubhub for the first time last night. The order was placed at 6:24pm with estimated delivery 7:15pm. At 7:54pm I get a call from what looks to be a blocked #. I call it back and am placed on hold for 10 minutes all to then be placed on hold again for another 5 minutes. During this time my food showed as delivered but it clearly was not. Ultimately I was told the driver couldn’t make the delivery and I needed to place my order again. No.
Niece2001_123's Review of GrubhubReviewed on 9/16/18 4:23 AM
Ordered food from a restaurant and the food was an hour late. To make matters worst a text was sent from “Grubhub” saying they tried to reach me in regards to my order and that an attempt to reach me failed and that my food was left at the gate. Btw I have no gate.. This was the second time I ordered from Grubhub and was the last time. App will be deleted
Hd4144141's Review of GrubhubReviewed on 9/16/18 2:30 AM
Better zerts. Jk. Only thing I wish they would do is remind you that your bag was full but you never actually ordered. If I had a dollar for every time I was hungry and waiting And found out I never hit order. I’d jade TWO dollars.
kanithaj's Review of GrubhubReviewed on 9/16/18 2:22 AM
The order didn’t arrive an hour and half later. Following a wait of 20 mins for customer support and then another 5 minutes while they tried to chase down the driver there was still no clarity. Another 20 mins later received a text and email that they canceled the order. On cross checking with the restaurant directly the delay was entirely on the Grubhub end.
gulf harbour's Review of GrubhubReviewed on 9/16/18 1:49 PM
So glad there is another food delivery available and they are great!
Wazeaway's Review of GrubhubReviewed on 9/16/18 1:44 AM
Handedhshys's Review of GrubhubReviewed on 9/16/18 1:26 AM
We ordered 1 1/2 hours ago. Called the restaurant and they told is the driver called 3x to delay his pick up. Even the restaurant said unacceptable. Never use. They are weak on service. Order 2 hours before you want your food. KK. Fort Lauderdale
Sir Brock D's Review of GrubhubReviewed on 9/16/18 1:24 AM
I really enjoy using Grubhub. I’ve used the app when I’m too busy to cook or go out. Delivered food is good and faster than the estimated time usually. But I’d use it more if there were more choices and lower delivery fees. Fees range from $1.99 - $35. I would never pay $35 to have food delivered. The average fee seems to be about $8 which is also a bit steep for me. Now regarding choices, there seems to be very few restaurants listed on this app compared to other apps offering the same delivery service. I live in the dallas Fort Worth region of Texas where the population is huge and I would think the app would be loaded with places to eat and even promos so the food is discovered but that’s not the case. Again, I do enjoy using the app for this one place and have ordered multiple times because the food is great.
3 min's Review of GrubhubReviewed on 9/16/18 12:58 AM
Great delivery company
Ftown ryda's Review of GrubhubReviewed on 9/16/18 10:56 PM
Ordered a meal from Grubhub, never received my food, and waited on hold for 40 minutes without a satisfactory response. I will never use this app again! These people are crooks!
tdohrer's Review of GrubhubReviewed on 9/16/18 10:40 PM
This is our local, go-to restaurant that is solid and delicious. Great carry out with our favorite sesame chicken, beef and broccoli, and crab Rangoon!
Fishbones84's Review of GrubhubReviewed on 9/16/18 10:34 PM
Jules & Blackberry's Review of GrubhubReviewed on 9/16/18 10:25 PM
I love Grubhub!!
BurnMalik23's Review of GrubhubReviewed on 9/15/18 9:57 PM
Great restaurant. Great Food & Atmosphere Easy to order!!
Modeacer's Review of GrubhubReviewed on 9/15/18 9:45 PM
i was surprised at how punctual the delivery was.
Chu Bakk's Review of GrubhubReviewed on 9/15/18 9:41 PM
Missing or wrong items on 2 occasions. The second it was supposed to be credited to my account but it never was given to me. Very disappointed.
Hpop9418's Review of GrubhubReviewed on 9/15/18 9:10 PM
I was given a $10 coupon to download the app but they insisted at the last minute I order delivery, which costs $5. Then they suggested a 20% tip. I was given a delivery time of 45-55 minutes. Ive now been waiting an hour and they just changed it to be delivered 1:10-1:25 minutes later. So apparently if you order from grubhub, you should have nothing better to do for the rest of the night. Now my husband is going to work hungry and my kids may never eat. I wanted to order pick up but the coupon couldn’t be used for that. So you’re better off just calling the restaurant and ordering. It’s not worth it.
CherBear420's Review of GrubhubReviewed on 9/15/18 9:06 AM
I’ve used GrubHub for years with small issues here and there. A couple weeks ago I ordered food and it never arrived at my house. I was watching the whole time. I called Grubhub for a refund and all they would give me was coupon codes. My food never showed up - I can’t think of a better reason for a refund. But Grubhub refused. This is unacceptable and I will be using Uber Eats from now on.
Fun😋😋's Review of GrubhubReviewed on 9/15/18 8:21 PM
All restaurants need to update their menus and prices. I get different prices from app at higher prices then actually going to the place.
dliss77's Review of GrubhubReviewed on 9/15/18 8:12 PM
GPS system isn’t completely accurate.
tjchavez410's Review of GrubhubReviewed on 9/15/18 7:10 PM
Spent 80.00 on dinner and food was late, cold, and soggy! Attempted to “chat” with Grubhub and initially received no answer. Then the next day I finally to in touch with someone and was told there was nothing that could be done and then after 30 min of explain severe detail was offered a code for next visit for 10.00. I will use Uber eats all day long as they actually resolve customer issues with results that fit the error. I would have given zero stars but that’s not an option.
Bovine1786's Review of GrubhubReviewed on 9/15/18 7:00 PM
Monty3833's Review of GrubhubReviewed on 9/15/18 6:27 PM
We’ve used Grubhub too many times at this point. Out of 20 orders, I would say about 7 actually get done correctly. If you want two of the same item, you need to separately pick them. If you just hit “2”, you’ll always just get one. The Grubhub app malfunctions on tracking regularly, and food arrives late consistently. The food is cold, which shows it wasn’t the restaurants delay, just Grubhub malfunctions. If there is a problem, it’s hard to get a refund, and I’ve waited over 20 minutes to speak to customer service from Grubhub. They were polite about not doing much. They just throw credits at you, so you can use this app again in the future. As of now, the app is deleted, with credits to use it, that will never be touched. Why pay $9.00 delivery fees for a $50.00 meal that will be an hour late, cold, with no recourse? Don’t do it.
foodlerpeep's Review of GrubhubReviewed on 9/15/18 5:44 PM
All of your Foodler customers were so disappointed to be forced over to a service that does not have any incentives. Bring back points system!!!
Oyyzay's Review of GrubhubReviewed on 9/15/18 5:09 PM
I placed my original order at 10am and Grubhub let me know that the order has been cancelled and issued me $5 off my next order which was fine with me. Of course I ordered from a different venue RIGHT AWAY because I AM STARVING! I think it's cool that GrubHub shows you the progress your food is making all the way to the door but I think the meter may be off because it showed that my food was being prepared when actually THE BUSINESS WASN'T EVEN OPEN. I waited from 1045am (when I placed my second order) until 1245pm for an order that wasn't even coming. TWO WHOLE HOURS. I called the business several times to no avail so I called GrubHub who informed me that some business automatically accept the order. Idk who's side this needs to be fixed on because it's ridiculous that I waited TWO WHOLE LONG HOURS and had to call GrubHub in order for this to remedied and all I got for my troubles was another $5 off. I'll take my chances with UberEats if this is the service I'm going to receive. My feelings and my stomach hurts from this whole situation smh. I had real faith in this system and y'all ruined it on the second time using the app.
grubtrash's Review of GrubhubReviewed on 9/15/18 5:01 PM
$5.00 delivery fee for food that is wrong, for no drink, overpriced items? No thanks I’ll just go get it myself 🤣🤣🤣 that’s two thumbs down 👎🏻👎🏻
DeeMoneyy's Review of GrubhubReviewed on 9/15/18 5:00 PM
I ordered food and it was never delivered. The driver lied and said she delivered it. Never received a refund. These people are the worst. If you want a good delivery use door dash or uber eats. Unprofessional
Jixsumo's Review of GrubhubReviewed on 9/15/18 4:50 PM
I did not use the suggested tip. I picked another value. The new amount was not on my bill. The driver went without a tip. That is on you. Not me. Sorry guy.
whatthehales's Review of GrubhubReviewed on 9/15/18 4:46 AM
You’re customer service is legitimately garbage. You need to teach your employees what hospitality means. You are literally the most unhelpful company on the planet. There’s no way you will keep up with door dash or uber eats. Customer service is everything.
+ €at +'s Review of GrubhubReviewed on 9/15/18 4:04 PM
It’s a great app but I live in an apartment and it doesn’t have my exact address on this app, so I have a bit of trouble getting them to show up here at my apartment. We don’t have a car so this app really helps when we want food options other than pizza. Would just like the to fix the gps for my apartment
Gmc19843's Review of GrubhubReviewed on 9/15/18 3:56 PM
Need more coupons for loyal customers
monstermr7's Review of GrubhubReviewed on 9/15/18 2:54 AM
My first order was a pizza from Chuck E Cheese. Weird, I know, I just remember the pizza being good af. Well, when it arrived 15 minutes late, it was tiny and cold. I like the idea of different foods being delivered. I just don’t like paying 26 bucks for a baby sized cold pizza. I’ll leave it at three stars, if my net delivery is better, I’ll move it up.
Ascs0801's Review of GrubhubReviewed on 9/15/18 2:33 AM
I had someone hack into my account, ordering food from a location 8 hours away from me. The hacker placed 6 orders within a single day. Only one of these went through, though, and their customer support really is not handling it well. Customer support really isn’t great over the phone. On top of this, the one and only tome I ever used the service I’ve had food arrive hours after I ordered it (from somewhere one mile away from my home, with an original eta of like 15-30 mins). Stick with skip the dishes!
nonothanksbye's Review of GrubhubReviewed on 9/15/18 2:07 AM
Fee is rediculous! Every thing els 👍👍
T-Swizzle in the Bizzle's Review of GrubhubReviewed on 9/15/18 1:43 AM
I pick up phone, find food. Food shows up, I do my happy dance. Life is good. Thank you Grubhub!
ca$happme's Review of GrubhubReviewed on 9/15/18 1:18 AM
Paying straight cash way cheaper 🤷🏽♂️
trinkie pinkie's Review of GrubhubReviewed on 9/15/18 12:21 AM
Egeschegeda's Review of GrubhubReviewed on 9/15/18 12:17 AM
Service has recently improved, as has the number and quality of restaurants available in my area. Hope this trend continues.