naz727's Review of Eat24 Food DeliveryReviewed on 9/9/18 8:31 PM
I always get coupons when using the app. I appreciate it so much. Thanks Yelpeats
Jayla_Bae's Review of Eat24 Food DeliveryReviewed on 9/9/18 10:46 PM
Takes to long to deliver
the original sal's Review of Eat24 Food DeliveryReviewed on 9/8/18 5:02 PM
Fast and furious
La D226's Review of Eat24 Food DeliveryReviewed on 9/8/18 12:36 AM
I received an order with bits of plastic in the food. I contacted customer service who said that they would follow up with the restaurant once it was open. They never followed up & I was never credited for the inedible food. It was too much hassle to contact them again.
r3Wind's Review of Eat24 Food DeliveryReviewed on 9/7/18 3:10 AM
Now it’s barely usable and their customer service stinks. I ordered from a restaurant that I hadn’t ordered from before, and after they dropped off the food I guess they decided I was too far (app shouldn’t have offered them as an option if that was the case) and they tried to add an extra $5 delivery fee without saying anything to me AFTER they dropped off the food. I called and the customer service person said they would call the restaurant to see if THEY would agree to drop the charge, but acted like I would be S.O.L. if they wouldn’t. Restaurants that we used to frequently order from now show up as closed in the app, but if we call the restaurant directly they’re still open for another two hours. Just stinks because they used to be great.
I_Am_Hondo's Review of Eat24 Food DeliveryReviewed on 9/7/18 2:00 AM
I have nothing against Asian cuisine, but you might want to think about broadening your horizons! What a terrible app.
xB__'s Review of Eat24 Food DeliveryReviewed on 9/7/18 12:25 PM
It seems like all of these apps are guilty of it. The restaurant will charge $3 for soup but it will be listed as $7 on here. After taxes and delivery fees and a tip you’ll be paying $20 for a meal that should have only cost $3 plus tax. Not worth the convenience! They also gave me a $10 off for a first time order coupon code, but it doesn’t work. I try it online, it says “can’t be used for online orders” then I try it on the app and it says “can’t be used in your area”. So which is it? Sounds like it’s just a BS coupon they give you to make you want to order.
00100101110110's Review of Eat24 Food DeliveryReviewed on 9/5/18 2:53 PM
DONT order from this app, every time I use this app by the time I get my food it’s f*****g cold as hell. The stray that broke the camels back though was that my delivery driver called me and said he had to take his kid to preschool first...I’m thinking ok working father it is what it is ... fast forward an hour and a half AFTER THE PHONE CALL, not since I’ve ordered...you can tack another 35-40 min on that...he rings my doorbell I wake from the nap that happened cause it took so long and low and behold not only is my food cold I don’t think there was a way he could have shaken up my food anymore. I had to reassemble my whole burger. Sauce opened up and got everywhere inside. If I could negative star this app I would.
IBScott's Review of Eat24 Food DeliveryReviewed on 9/5/18 10:15 PM
Think twice before using this service. They will deliver only part of your meal, then say sorry but you’ll have to pay more money for us to deliver the rest because we made no effort to verify what we were picking up. If a package delivery service did the same thing they would be out of business immediately, but since Eat24 is convenient, we put up with it. No more.
plastilin's Review of Eat24 Food DeliveryReviewed on 9/4/18 9:55 AM
Used to be able to order ahead. I’m traveling overseas and usually order lunch for my dad ahead of time, because of time difference I try to do it in the morning I used to be able to set time for delivery and go about my day. Now it tells me no restaurant available in area for delivery, and some other error if I try to reorder. This is inconvenient, guess I need to find a new app to preorder food
FurryDaBear's Review of Eat24 Food DeliveryReviewed on 9/4/18 8:23 PM
The customer service has seriously gone down since GrubHub bought them out. It’s a shame because they used to be AMAZING and so friendly. The last time I chatted with a rep, I had issues with my order the rep was completely unhelpful and in the end I asked for my tip to be refunded. The rep assured me it was done and that was that. Come to find out it was never done when the transaction posted to my account. There is a reason I used GrubHub once and went to Eat24 before they were bought out. Thanks for all the great times Eat24. RIP.
heyymagicbby's Review of Eat24 Food DeliveryReviewed on 9/4/18 7:01 AM
You should be able to filter places based on if they only take card or if they accept cash upon delivery
SB4L32's Review of Eat24 Food DeliveryReviewed on 9/4/18 4:06 AM
Why have y’all stopped sending me coupons to my email?? Weakkkkll sauceeeeeee! Hope y’all can help me out cause I live in the most expensive place in the world and am trying to eat good like you. Happy Labor Day and thanks for reading my message. Hope to see some help on this meal ;) Thanks. Take care, Anthony
fobmusicfan's Review of Eat24 Food DeliveryReviewed on 9/4/18 1:52 AM
I placed an order and was called by the restaurant that they are out of one of the items I ordered. They asked me to edit my order through the app. I went to the app only to find the order cannot be edited or even canceled after placing. I tried to start a chat to figure out what I could do only to find there are 184 people ahead of me. I don’t understand how that is even possible. I’m not sure how I’m supposed to get a replacement or receive some sort of refund. This is a terribly formatted way of ordering food and there is no way to contact someone for quick solutions or answers. Deleting the app as soon as I get my money returned.
LMRP787_Lunatic_MC_NMInc's Review of Eat24 Food DeliveryReviewed on 9/3/18 6:08 PM
When a Manager tells you we will not deliver to your address anymore, SIKE!!!! EAT24, Mad Boss?
icylopez's Review of Eat24 Food DeliveryReviewed on 9/21/18 12:36 AM
A life saver!
Vishwanath reddy Thummala's Review of Eat24 Food DeliveryReviewed on 9/20/18 4:20 PM
Freezes when we try to navigate from support chat to cart
penny_lane787's Review of Eat24 Food DeliveryReviewed on 9/20/18 4:10 AM
I’ve used this app several times (because it should be a convenience, but it’s really not). It doesn’t appear as if their system is synched with the restaurant as often times the ETA isn’t accurate. For my last order I had to wait an additional 35 minutes on top of the time the app gave me. Two times before that the restaurant didn’t get the order. You are much better off using uber eats or door dash or Cavier. Or just calling the order in- if you are picking up.
KwikkSilva's Review of Eat24 Food DeliveryReviewed on 9/20/18 2:54 AM
Great app but I had to stop using it. Palisades Pizza in LA : You still can’t add Jalapeños or Firecracker sauce. I have to call the restaurant every time. It used to work.
lauracastro666's Review of Eat24 Food DeliveryReviewed on 9/2/18 9:05 PM
I haven’t tried another app. But this one, I have used it for 2 years. Los Angeles and Dallas. They haven’t mis a deliver 😋.
Bossquiqui's Review of Eat24 Food DeliveryReviewed on 9/2/18 3:56 AM
Half my food was missing, the rest was cold and wrong and they wouldn’t even give me my money back. Please spend your hard earned money elsewhere.
1RNFR1's Review of Eat24 Food DeliveryReviewed on 9/2/18 3:38 PM
Don’t order drinks!!! Seems like they always forget. It’s happened 3 times and they won’t give a refund either. Basically they stole over $15 I paid for drinks. I also gave tips in advance and received poor service. Tipped anywhere from $3-7 so I've actually lost over $30 dealing with this app.
Allen7070's Review of Eat24 Food DeliveryReviewed on 9/2/18 3:35 PM
I really enjoy that this app. It gives you coupons every week versus other apps they only give you a coupon for the first time you order.
Sobemiami's Review of Eat24 Food DeliveryReviewed on 9/2/18 11:38 PM
I love eat 24, it’s very simple and easy to order and you can see photos dishes and a good description, also easy to add sides / ingredients.
Likujhytgfrdvbj's Review of Eat24 Food DeliveryReviewed on 9/19/18 11:43 PM
Ever since Grub Hub bought Eat24 it’s gone waaaaay downhill. The customer service is horrible. There’s no in app help. I just had to cancel an order because the restaurant did not have a dish I ordered and was unable to refund my money. I had to call Eat 24. They will not give me a confirmation code after being on the phone w/them for 10 minutes. Bye
exzactamundo's Review of Eat24 Food DeliveryReviewed on 9/18/18 8:59 PM
I used to love Eat24. I always went with them over Grubhub and ever since Grubhub bought them out I have had 5 out of 8 no shows with an email an hour AFTER the food was supposed to be here. Same thing happened again last night. The other times the food has been very cold or wrong. If your looking for food I highly recommend you go on google maps and do a phone order with the actual restaurant. It’s been a nightmare to say the least after the take over. Hey “take my money, deliver nothing and get back to me tomorrow!” No thanks
Bunny Von Tail's Review of Eat24 Food DeliveryReviewed on 9/17/18 11:24 PM
Ordered from this place for work and was completely s****** over by them. Food was late and restaurant tells me they got he order 20 minutes before it was supposed to be delivered. Got no help and no refund for the mess that almost cost me my job. Never using again. Their customer service is terrible. Boycott monopolies and boycott eat24 and grubhub.
jetserf's Review of Eat24 Food DeliveryReviewed on 9/16/18 9:11 PM
Edit: 9.16.2018 There used to be an option in the old app that allowed you to request utensils and miscellaneous items. It’s gone now. Order tracking via map would be nice. ————— I'm in different cities all the time because of work. I like using the eat24 app when the hotel menu is too expensive or unappetizing. It's great to be able to order without cash and without having to sign for anything when you receive your order. I do wish there were more pictures displayed for the specific food orders so you have a better idea of what can be expected.
cesbabe12's Review of Eat24 Food DeliveryReviewed on 9/16/18 8:33 AM
Im not giving any star because it doesn’t deserve any at all. I’ve never written a review ever and this is my first time because of their worst disgusting service! I ordered a meal through Eat24 by grabhut on my local restaurant. My husband and I are very tired and hungry from washing 2 cars and other things, so We decided to order via Eat24 instead of going through the usual Pizza hut service which is awesome, I want to opt for rice meals. They promised that I will receive the order from 8:44-8:55pm which Didn’t live up to the promised time. I called customer service at8:50pm which took them 12 mins to answer then put me on hold for 10mins to tell me that she can’t locate the driver. I called the restaurant and they said the order was ready at 8:28pm and they’re still waiting for the driver. I have to cancel the order and just drove quickly to popeyes. Then at 9:30 driver shows up in my house. Stupidity and lack of consistency in service. It’s my first time to use their service ( I always use ubereats)and this will be my last I regret using them. So please hurry up shutting down your business as reported because it is a complete joke and garbage you will loose your customers with this kind of service!!! WARNING DON’T use their service. Ubereats is better and more reliable.
lordmats0o's Review of Eat24 Food DeliveryReviewed on 9/16/18 8:05 AM
I learned from my mistakes. I highly recommend contacting EAT24 as soon as you place your order to make sure there’s drivers to deliver your food. Multiple times I’ve waited 2-3 hours for my food and having to call customer service for them to realize they don’t have any drivers. Don’t call the restaurant, 95% of the time it’s EAT24s fault. I continue to use EAT24 because delivery fee is cheaper but it’s not worth saving 2 dollars to go through this c*** service. With UberEATS, not only do you get more accurate times but more features. Hell even Amazon Restaurants and Caviar provides better service. Not worth using this service to save a couple dollars guys, stay clear from EAT24.
WhereIsClyde's Review of Eat24 Food DeliveryReviewed on 9/16/18 6:29 PM
I travel a lot and welcome the chance to enjoy the foods I can’t get where I live. Eat 24 reliably has all the options for which I could ask.
Sunnylee0228's Review of Eat24 Food DeliveryReviewed on 9/16/18 12:20 AM
Works great. I order from a view places and never had a problem. I love this app!! Best food delivery app by far.
Jtranny's Review of Eat24 Food DeliveryReviewed on 9/16/18 10:15 PM
App will send confirmations for orders but order doesn’t actually go through. Must reorder at restaurant and call Eat24 customer service to refund charges while I wait for food to be made. Worst app ever
jimvh2's Review of Eat24 Food DeliveryReviewed on 9/15/18 9:42 PM
Great app, smooth with no glitches. Highly recommend if you like to eat
felix - bad app's Review of Eat24 Food DeliveryReviewed on 9/13/18 12:53 AM
Food was excellent, delivery right on time.
ccartie's Review of Eat24 Food DeliveryReviewed on 9/10/18 1:55 AM
I used the app to order dinner Dinner was delivered to me I said time
PrinceasofMemphis's Review of Eat24 Food DeliveryReviewed on 9/1/18 3:26 PM
Takes too long for my food
liz a san's Review of Eat24 Food DeliveryReviewed on 9/1/18 1:51 AM
My favorite go-to! Always fast, hot and tasty!
jimmy blanco from the bx's Review of Eat24 Food DeliveryReviewed on 8/31/18 9:58 PM
Why do we have to tip for normal service the people they working for should tip them not me tf
Beware of planted reviews's Review of Eat24 Food DeliveryReviewed on 8/31/18 6:19 PM
They don’t verify the restaurants or respond quickly. I ordered from a restaurant that was over an hour late and the phone number for the restaurant on the app was not the number for the restaurant. Couple suggestions, since the app tracks orders, if an order hasn’t been delivered in over an hour past the expected delivery time, cancel it or at least follow up. Also, make sure the restaurants on the app are actual restaurants, their phone numbers are accurate, they actually have delivery drivers, and that they are reliable. I would leave a bad review for the restaurant but the app won’t allow it since it was forced to cancel it. Finally, Eat24’s customer help line puts you on hold for a long time but it’s the only way to get a refund.
Robobillio's Review of Eat24 Food DeliveryReviewed on 8/31/18 5:36 PM
Have gotten to the restaurant several times to find the order never went through. Frustrating.
nope9001's Review of Eat24 Food DeliveryReviewed on 8/31/18 11:08 AM
Terrible app, terrible service, and if they cant deliver 3-5 business days charge on your account and no recourse. Insane... never again ... #lostcustomer
Sjcubecfu's Review of Eat24 Food DeliveryReviewed on 8/29/18 12:20 AM
We ordered from a food truck which wasn’t available that evening. Nothing on the app let us know that, and we waited for 2 hours for either food or information. Finally got word the order was cancelled. Did get a $20 coupon which we just tried to use—and it’s expired!
Smoke'em Noah's Review of Eat24 Food DeliveryReviewed on 8/28/18 9:24 PM
More restaurants than grubhub but they're the same people 🤔 .. so 5 stars for that?
Done with Eat24's Review of Eat24 Food DeliveryReviewed on 8/27/18 2:35 AM
40 minutes after order was placed Eat24 cancels the order without giving a reason. Only states, “Sorry, had to cancel your order, please accept a $5 discount on your next order”. Then they state that your refund will occur sometime within 3-5 business days...are you kidding me!! I checked with the restaurant, they were still open for delivery for another 5 1/2 hours. I can’t delete this App fast enough. Do yourself a favor and use ANY other service for food delivery.
The Fizza's Review of Eat24 Food DeliveryReviewed on 8/27/18 11:42 PM
Back when I started with Eat24 you guys were great… Now i'm just waiting for the next better thing to come along so I can get rid of this garbage app 😔 Speaking of which if anyone knows a better app please tell me because these m***** punkers are as awful as the company we ran away from to get here, because guess what they were bought by this company now… In short: Stay far away from EAT24 cause guess you can just pick up the phone to order from a restaurant. They still have phones 😋
Iwantafullrefund!!!'s Review of Eat24 Food DeliveryReviewed on 8/26/18 6:13 PM
After placing and order and waiting 1hr 30min, the order was cancelled with no explanation. I would rate 0 stars if it was possible. Unacceptable!!!!
Oward1980's Review of Eat24 Food DeliveryReviewed on 8/26/18 5:04 PM
I’ve tried them all and this one is the best in my opinion. Other services may seem to offer more restaurant choices but then they always have delivery problems. If there is a problem, Eat24 has great customer service and resolves it quickly. They also have a weekly $2 off coupon that all customers can use where most other services only offer discounts for new customers. I do still use other services occasionally but I always check eat24 first.
Tobias Lynchman's Review of Eat24 Food DeliveryReviewed on 8/26/18 11:42 PM
I waited an hour and a half for food that still hasn’t arrived and the driver put in the app that it was delivered so now I have to call the customer service a second time for my food and I don’t have any way of contacting the driver who claims to be 10 minutes away when he was 20 minutes away 45 minutes ago! After all of this Eat24 had the nerve to offer me a 5 dollar promo code to make up for the issues. I don’t want any promo code if I still haven’t got my food or any real proof it’s even coming.
SoBe Becky's Review of Eat24 Food DeliveryReviewed on 8/26/18 10:55 PM
The app works so well for ordering, but the estimated delivery time can be off by as much as 30 minutes?! Why can’t I get updated on when my food leaves the restaurant and where the driver is or when the driver is eg 5 mins away.
Met3lAngel's Review of Eat24 Food DeliveryReviewed on 7/9/18 4:26 AM
Stop applying a promo discount if I've already ordered from a specific restaurant. Why tell me at the end when I'm about to pay that I can't have the discount?
eat 24 is a rip ofg's Review of Eat24 Food DeliveryReviewed on 7/9/18 4:08 AM
Don’t order- shorty service , food is worse
jstylesNYC's Review of Eat24 Food DeliveryReviewed on 7/9/18 11:10 PM
It’s horrible when you order from a spot that Said’s it’s open but come to find out 2 hours later that it’s closed. And NON of the coupons Eat 24 sends me works.
Thesiciliano's Review of Eat24 Food DeliveryReviewed on 7/8/18 9:52 PM
Excellent customer service Love the new look to the app So easy to use Long time member!!
Robearbrbble's Review of Eat24 Food DeliveryReviewed on 7/8/18 8:31 PM
This app is super easy to use and makes ordering dinner a breeze. The only draw back is we wish more of our local faves participated.
Joey from Southbay's Review of Eat24 Food DeliveryReviewed on 7/8/18 8:12 PM
Rewquio's Review of Eat24 Food DeliveryReviewed on 7/8/18 6:50 PM
Makes it really easy to order
vitaesmusica's Review of Eat24 Food DeliveryReviewed on 7/8/18 5:59 PM
Fast and easy, great!
STiMatt's Review of Eat24 Food DeliveryReviewed on 7/8/18 4:14 AM
I’ve been using this app forever. Probably spent thousands of dollars using it. No more. The majority of orders have missing items or is late. I’m still waiting for the pizza i ordered 3 hours ago that spent $45 on for one person. I’m done. App has been deleting. Don’t even care if it gets refunded.
tygdrbb's Review of Eat24 Food DeliveryReviewed on 7/7/18 2:55 AM
I’m very skeptical about using this tool to order food but I’m hungry right now they never refunded the money that I was supposed to get for an order that the restaurant messed up on that they called and confirmed was incorrect they still never sent back my money I honestly will not use this tool unless I really have to
OrientXprs's Review of Eat24 Food DeliveryReviewed on 7/7/18 2:17 AM
Extremely convenient and easy to use.
Maylay G's Review of Eat24 Food DeliveryReviewed on 7/5/18 8:20 PM
Easy and efficient.
Matty_boiii's Review of Eat24 Food DeliveryReviewed on 7/5/18 1:10 PM
I ordered food last night and it arrived 30 minutes late and it was ice cold. I called the restaurant after it was 20 minutes late and they said the driver had left 20 minutes prior. The restaurant said this is always an issue with Eat24 and that I should try using Postmates or Uber Eats instead. The food then arrived 10 minutes after that. The restaurant is only 2 miles from my house and it was 11pm, so I don’t understand why it took 30 minutes. I contacted customer support chat to complain and asked for a refund but they said they couldn’t issue one for me and then signed off on my face without allowing me to say something. I started another chat to complain about how rudely I was just treated. They continued by apologizing for the previous person and then lied to me by saying the restaurant used their own driver so they couldn’t issue a refund. This isn’t the first time I’ve spent $30+ on cold food that should of been hot. So I’m done using this app. I probably will switch over to Postmates or Uber Eats. You’ve lost a good customer.
LeaRose211's Review of Eat24 Food DeliveryReviewed on 7/5/18 12:37 AM
I love the ease of seeing the restaurants and menus nearby but I absolutely DESPISE the fact that I can’t use any coupons if I want to pay cash. It’s a huge disadvantage and quite frankly deters me from ordering via this platform more often. Please fix this!!
LazyThang's Review of Eat24 Food DeliveryReviewed on 7/5/18 11:12 PM
Friend of mine turned me onto this app and I couldn’t be happier. Days/evenings when you just don’t feel like going out to grocery shop or pick up a quick bite to it....Eat24 is just a few clicks away and I LOVE it! The app is easy to use and very convenient. My “go to” when I rather just chill and not go out. It’s ok to be lazy sometimes. 😉
FancyFrog's Review of Eat24 Food DeliveryReviewed on 7/4/18 11:56 PM
This used to be a good app. A great app even. Now it is terrible. Oh well.
Pompi redondo's Review of Eat24 Food DeliveryReviewed on 7/2/18 6:51 AM
Lara remember that name she don’t now have to help costumers
Redghost2002's Review of Eat24 Food DeliveryReviewed on 7/2/18 3:25 AM
I can not believe how bad this service is!
Unicorn3117's Review of Eat24 Food DeliveryReviewed on 7/2/18 12:44 AM
Fast and delicious food!!!
hungryniko's Review of Eat24 Food DeliveryReviewed on 7/14/18 4:03 AM
The app works fine and I use it a lot. I’m actually quite pleased with the service. My only gripe is the selection of restaurants. It’s just to limited.
129740621a's Review of Eat24 Food DeliveryReviewed on 7/13/18 8:37 PM
Cool but delivery fees are getting out of hand.
Jimsbass's Review of Eat24 Food DeliveryReviewed on 7/13/18 5:25 PM
My order was cancelled and phone number changed without me changing it. I was given the cold shoulder when questioning it. It was highly disappointing.
moshido's Review of Eat24 Food DeliveryReviewed on 7/12/18 6:11 PM
Overall system works very nicely thank you
CdeB's Review of Eat24 Food DeliveryReviewed on 7/11/18 12:02 AM
I loved Eat24 when it was solo, and even when it was Yelped. Their restaurant selection in my area declined rapidly after being bought by GrubHub. Please get better restaurants back, ones who aren’t on UberEats or Postmates. Then maybe we can talk more...
Bob1000017's Review of Eat24 Food DeliveryReviewed on 7/10/18 7:59 PM
Eat24 app was far easier to use prior to GrubHub absorbing them and converting the app to just like theirs. Takes forever to load, is clunky, and is not user friendly. Instead of putting the places you use most frequently on top it puts the ones it’s trying to force you to use first. Go back to the old app it was simple and quick.
Ninja-pants-loverman's Review of Eat24 Food DeliveryReviewed on 7/10/18 3:09 PM
I feel like I spend a lot of my life waiting for 11 am so I can order breakfast burritos. This app makes that ok.
Research Warrior's Review of Eat24 Food DeliveryReviewed on 7/10/18 2:46 AM
Now that it’s “powered by Grub Hub,” I feel like the focus has shifted from actually making it an easy way to order food to being a cutesy ripoff. While the interface has always wasted time with cheesy puns (sometimes literally) and unnecessary animated graphics, now I have to sift through ads to get to my usual restaurants, and no coupon codes work. Also, the prices seem subtly higher than ordering from restaurants directly, and there are constant glitches such as tip and/or delivery fees not being added properly at the time of ordering, making for awkward exchanges upon food arrival. Plus the whole app feels clunky and slow. I’ll save myself the frustration and help small businesses keep more of their money by just calling directly.
DvlDog71's Review of Eat24 Food DeliveryReviewed on 7/10/18 10:51 PM
Makes it sooo much easier. Thank you
Jtranny's Review of Eat24 Food DeliveryReviewed on 7/1/18 9:00 PM
App will send confirmations for orders but order doesn’t actually go through. Must reorder at restaurant and call Eat24 customer service to refund charges while I wait for food to me made. Worst app ever
sc_la18's Review of Eat24 Food DeliveryReviewed on 7/1/18 7:52 PM
Terrible experiences with this app. Don’t waste your time, poor management of restaurants, items are literally never delivered on time. Use amazon restaurants or Postmates or really anything else, this app and it’s management of deliveries is the worst.
Epinchicago's Review of Eat24 Food DeliveryReviewed on 7/1/18 5:14 PM
Easy to use, good variety of restaurants. Sometimes more expensive than ordering directly from restaurant.
Ben174's Review of Eat24 Food DeliveryReviewed on 7/1/18 10:54 PM
Incredidubly bad user interface. Lost my appetite.
@rebelxclass's Review of Eat24 Food DeliveryReviewed on 6/5/18 7:14 AM
I was referred by Instagram.com/angelosheart Instagram.com/delasoulART AND IM IN LOVE WITH THE EASE.
Hunter_711's Review of Eat24 Food DeliveryReviewed on 6/5/18 3:47 PM
I loved using eat24 and now that it is powered by Grubhub, it’s just not the same, the service and application! I miss the old days.
MateoGiordano's Review of Eat24 Food DeliveryReviewed on 6/5/18 12:04 AM
You guys removed all the kinks off the old version- I love the new updated version
Edward.t's Review of Eat24 Food DeliveryReviewed on 6/4/18 5:23 PM
The pick up feature is really what makes this app great. Even Uber eats doesn’t seem to allow you to order something and pick it up for no extra cost. Allows me to avoid lines and waiting for my food to be made.
brottboss's Review of Eat24 Food DeliveryReviewed on 6/4/18 1:53 AM
Whe you’re in a pinch munch and need as good meal the fam look the app is your answer for a good simple meal!
Llamalamadingdong's Review of Eat24 Food DeliveryReviewed on 6/4/18 12:54 AM
One very fine app for smashing the basket
lrl78's Review of Eat24 Food DeliveryReviewed on 6/4/18 12:10 AM
This is my go to app for when I was to stay in and be a home body.
daegupeach's Review of Eat24 Food DeliveryReviewed on 6/4/18 10:44 PM
I used to use eat24 constantly, at least 4-5 times a week. Ever since they integrated with grubhub the app has gone down hill. The best part of ordering from the app was the fact you could find coupon codes any day of the week just by checking twitter but now they only give them occasionally. And more restaurants are now charging delivery fees that they didn’t back when Yelp was partnered with the app. There’s really no point in using the app anymore when it’s not saving you any time or money. You’re better off just calling the restaurant or visiting their website to place an order.
Mr.jewel's Review of Eat24 Food DeliveryReviewed on 6/30/18 8:54 PM
I always enjoy eat 24 with the coupon they provided from some restaurants. It would be nice if all restaurants were involved in giving coupons through eat 24 for free items. I enjoy it and appreciate it. Thanks.
Biggest Ern's Review of Eat24 Food DeliveryReviewed on 6/30/18 6:36 PM
I travel a lot and when in a new town or busy or in late, it’s great just to pick up the iPad and get dinner on its way. Helps me stay away from expensive and often nasty hotel food.
jc-2018's Review of Eat24 Food DeliveryReviewed on 6/30/18 5:56 AM
Your app is horrendously anti-user. Fix the glitch. Dumber people blame the restaurant, but it’s all your fault. Be better.
TashaR926's Review of Eat24 Food DeliveryReviewed on 6/30/18 4:52 PM
I’ve been a long time customer of Eat24 but had a horrible customer service experience so I’m taking my business to door dash. 75% of my order was wrong so I used the chat featue. The rep did not acknowledge my issues or confirm that they understood. The rep would ask a question, I would answer and then there would be no response for a long period of time. This happened several times to the point where I had to type “hello?” to see if I was still being helped. No apology for getting a wrong order, no communication throughout the process. When there finally was a resolution the rep didn’t give me any details, just that a refund had been processed. I had to check my email to see what the details were only to see that it wasn’t a full refund. When I asked about the other item that I hadn’t received I was told it was delivered to me so the restaurant did not approve a refund. This experience hit a nerve so I will not be using this Eat24 again.
Nance.Pants's Review of Eat24 Food DeliveryReviewed on 6/30/18 3:15 AM
Ever since they merged with GrubHub the App, service and overall selection has plummeted while prices have dramatically increased. What used to be a regular reprieve from cooking is now the rare treat that inevitably leads to frustration and headaches. Cancelled orders, wrong items, late deliveries, lacking service and poor app design are just exhausting.
Marijavilore's Review of Eat24 Food DeliveryReviewed on 6/30/18 3:08 AM
I’ve ordered pizza, wings, fingers and fries. The best I’ve had.
InItToWinIt9's Review of Eat24 Food DeliveryReviewed on 6/3/18 8:08 PM
Better selection much more to choose from than Uber Eats and actually offer coupons to loyal customers unlike Uber. Would like King’s or Eat N Park added and Starbucks would seal the deal to where I’d delete UberEats app all together.
K.Rad!'s Review of Eat24 Food DeliveryReviewed on 6/3/18 7:50 AM
Ordered. Paid. Waited an hour. Meanwhile I was receiving updates from the app, “restaurant is prepping your order!” ..”order underway coming in 55 minutes” ...An hour and a half later, no food. I call restaurant: closed. I call Eat24/Grub customer service: apologies, a cancelled order, a measly $5 discount for “next time” (ha! As if) and waiting 3-5 days to get my $40 back. LAME!!!!!
LAnewsguy's Review of Eat24 Food DeliveryReviewed on 6/3/18 3:33 AM
It’s a weekly bright spot to see that coupon code in my inbox. Thank you, Eat 24 for an easy and fun way to explore all the great spots in my new neighborhood.
Nightfall job's Review of Eat24 Food DeliveryReviewed on 6/3/18 2:18 PM
Ordering a breakfast of eggs and meat didn’t give the option of what type of meat we wanted. No option to add another meat side.
mreea's Review of Eat24 Food DeliveryReviewed on 6/3/18 1:49 AM
Eat 24 is a life changer. Being a busy wife and mom, being able to order food via the app and have it delivered within an hour without fumbling to pay or sign a credit card receipt is so convenient. Bonus, there are lots of cuisines and menus to choose from. And we receive and use eat 24 promo codes every time we purchase!
3D Matt's Review of Eat24 Food DeliveryReviewed on 6/3/18 12:09 AM
They have coupons most weekends also. I’ve had a great experience.
joy eppel's Review of Eat24 Food DeliveryReviewed on 6/3/18 11:40 PM
Service is always outstanding and orders are spot on, I order thin crust with mushrooms and it’s delivered to us thin crust. Delivery is always fast and food is always piping hot...yea they rock. Thank you, Joy
Jazzleneeastcoast's Review of Eat24 Food DeliveryReviewed on 6/29/18 2:35 AM
I hate ordering food because the delivery fee itself is too much! I rather tip the driver the extra 3.99 than to give it to eat 24 as a fee.
whayns's Review of Eat24 Food DeliveryReviewed on 6/29/18 2:22 AM
I love the simplicity of ordering food to pick up or delivered! Order dinner at 4pm to pick up at 7pm or whatever fits your time schedule. The app works and makes ordering food simple.
Awesomo22ricky's Review of Eat24 Food DeliveryReviewed on 6/29/18 2:10 AM
It’s a food app. It makes life easier. Use it!
jdkale's Review of Eat24 Food DeliveryReviewed on 6/28/18 5:35 AM
How often is the order I submit actually filled? About 50/50.
ValerieVictoria's Review of Eat24 Food DeliveryReviewed on 6/28/18 3:20 AM
Convenient for downtown areas. Easy to use app. Great for tech savvy millennials. I'm an 80's kid so I'm still old school. I feel comfortable calling in and placing an order. However, I have to "get with it" and keep up with the modern world. If there is any app I would like to use Eat24 would be one of them.
TexMex1976's Review of Eat24 Food DeliveryReviewed on 6/28/18 2:33 AM
Awful! Awful! Awful! Eat24 used to be amazing but has changed dramatically in the last year. The customer service is gone. No more promo codes, no more fun marketing, no more personal experience. Grub Hub bought them and is now the same company which really stinks because I would order through eat24 to not have to go through Grub Hub because Grub Hub is terrible! Now eat24 is terrible. Bad service, no communication, very impersonal experience. They removed every great part of Eat24. Shame on you! What happened?
Prabhat112's Review of Eat24 Food DeliveryReviewed on 6/28/18 1:45 AM
They gave a 10$ coupon for new sign in user. At checkout they gave a flimsy reason that this coupon doesnt apply to this ZIPCODE. This is one of the dumbest reasons to escapibg usage of a coupon.
Ruby21256!'s Review of Eat24 Food DeliveryReviewed on 6/28/18 1:19 AM
Always fast and great food
louiemonstere's Review of Eat24 Food DeliveryReviewed on 6/27/18 8:42 AM
Second time making an order after an hour of waiting the order is marked as delivered, but no food arrived 🙄
Anonymous4u2's Review of Eat24 Food DeliveryReviewed on 6/27/18 5:14 AM
Every single time I order through this app there’s always a problem with my order! Mostly because the restaurant gets my order very late or they don’t get it at all! The very last time I ordered through eat24 I had ordered to pickup from a Denny’s near my home at 9:05 and the estimated pickup time was between 9:25 and 9:35, so I get there at 9:30 and ended up sitting there until 10:10 waiting for my order because they said they received my order at 9:40! Well I’ve learned my lesson and I’ll be ordering by phone the ol’ fashioned way next time.
Nonmoppinoponhy's Review of Eat24 Food DeliveryReviewed on 6/27/18 1:14 AM
So convenient. What bothers me is you never know if restaraunt is gonna read your notes that you make on the food. This is very important to me as a customer. That’s my only note. Great Experience so far
GoldenStateGirl's Review of Eat24 Food DeliveryReviewed on 6/25/18 11:58 PM
I really like the ease and convenience of EAT24. It’s quick and accurate in terms of ordering and wait times. I have yet to be disappointed.
chelysam's Review of Eat24 Food DeliveryReviewed on 6/2/18 9:24 PM
Love it.. always helpful
2pink 1stink's Review of Eat24 Food DeliveryReviewed on 6/2/18 7:45 PM
This place is the greatest and has established n OG.. feed me!!!!
Iambeautyvixen's Review of Eat24 Food DeliveryReviewed on 6/2/18 5:55 PM
I order on here a lot but sometimes it’s frustrating because your order take hours or Grubhub don’t send order over to them they say there going to refund for order u didn’t get And u never see refund this has happened to Like 3 time in total about $25 I was told I would receive grub cash never got so like I tell ppl use Grubhub eat24 or seamless because there all same companies At your own risk
iLLest ViLLAN's Review of Eat24 Food DeliveryReviewed on 6/2/18 3:19 PM
MsFancyPantz 's Review of Eat24 Food DeliveryReviewed on 6/2/18 1:14 AM
Tips are good but should be calculated on the cost of the food. Tips are not calculated based on tax and the “delivery fee”. Also this used to cost a lot less for delivery but now since grub hub bought them it’s super expensive - AND it seems the menu items cost MORE through here versus buying direct from the restaurant.
kmang9115's Review of Eat24 Food DeliveryReviewed on 6/2/18 12:20 AM
Ever since Eat24 became affiliated with GrubHub, I’ve been dissatisfied. Customer service is terrible, coupon codes are sparse, and the feature to leave “notes” on food selections was removed. I used to love eat24, but since their merger with grubhub I’ve been extremely unhappy (compared to how awesome they used to be).
LLCAMJAY's Review of Eat24 Food DeliveryReviewed on 6/1/18 8:23 PM
Great app, but I wish more restaurants were available for delivery in my area.
The Real Big $exy's Review of Eat24 Food DeliveryReviewed on 6/1/18 8:15 PM
App would be better if they would let you add drinks to your order like it used to. Idk why it got complicated to where I can’t find or add it anymore.
Ben Huebscher's Review of Eat24 Food DeliveryReviewed on 6/1/18 6:36 PM
Ever since they sold out to GrubHub, you haven’t been able to reorder your old orders. It’s been months and this is still not fixed. I have a sinking feeling they’ll eventually make us switch to the GrubHub app and we’ll lose all our old orders permanently. So sad to see this once great app slowly dying.
TouniJ's Review of Eat24 Food DeliveryReviewed on 6/1/18 5:57 PM
Discovering more since being handicapped. A pal recommended it to me. Been using it, love it!
Ktkat87's Review of Eat24 Food DeliveryReviewed on 6/1/18 4:58 PM
Also, the app says an estimate and it is always way less.
DatouL's Review of Eat24 Food DeliveryReviewed on 6/1/18 4:37 PM
Always been great experience, customer service is fast and responsive. Don’t blame the app for bad restaurant owners or your own user error, that is called ignorant.
CollinJOE's Review of Eat24 Food DeliveryReviewed on 6/1/18 2:57 AM
9/10 the order is s****** up by either communication with the restaurant or the grubhub driver. My partner and I often wait twice as long as the estimated time. Sometimes finding out our order has been cancelled or “overlooked” The drivers take poor care of the food and I have received cold food on more than a few occasions. I honestly can’t stand the app but it’s the only helpful thing when finding places to order take out.
SFMary's Review of Eat24 Food DeliveryReviewed on 5/31/18 2:31 AM
Always there to feed me 24/7!
Fjfdifird's Review of Eat24 Food DeliveryReviewed on 5/31/18 1:29 AM
Since joining with grub hub I can no longer choose a “spicy” level on dishes at restaurants where I used to be able to.
Avidgrouponuser's Review of Eat24 Food DeliveryReviewed on 5/31/18 11:52 PM
I use the app at least 3-4 times a month. Very convenient for a lazy person like me. I have a couple things for improvement: 1) The delivery fee on a few places are ridiculous. I don’t order from places that charge over $3.99. Plus y’all charge a service fee! 2) it’s difficult to add things like extra broth for your ramen on this app but I know the restaurant has the option on their menu. So I guess I’m requesting more complete menu options. 3) most of the time the delivery person is great but sometimes they turn out to be rather brusque or down right rude. But I have to pre-tip on the app (and I always do 15%). I should have the option to change the tip if they aren’t great. Or if something is missing from my order—for example: if I order 4 dishes that cost $10 but only get three then the actual cost of the tab goes down by 25%. But the tip remains the price of the original order. I don’t think that’s fair. Still great app. Would love a few tweaks
Anakarma's Review of Eat24 Food DeliveryReviewed on 5/30/18 8:56 PM
Coupons also not available and delivery fees are too high compared to other food delivery apps
San Diego Knight's Review of Eat24 Food DeliveryReviewed on 5/30/18 3:00 PM
It was much easier to reorder items, less bugs, easier payment.
RyanEW's Review of Eat24 Food DeliveryReviewed on 5/30/18 10:18 PM
Ever since grub hub merged with eat-24 deliver has been a nightmare, no order is ever right or on time anymore even from restaurants we have ordered from and revived great service for years. overnight they (grub hubs fault) have ruined deliver for the masses!! Now to go pick up my delivery.
Fee no's Review of Eat24 Food DeliveryReviewed on 5/29/18 4:21 PM
Delivery fee high or a few.
DJHey's Review of Eat24 Food DeliveryReviewed on 5/29/18 3:04 AM
I placed my first order with Eat24 today, and while the app was easy for me to use as a person who is totally blind, I noticed there are a few accessibility improvements that need to be made. I use VoiceOver, Apple’s screen reader that allows people like me to use their products independently. And when going through a restaurant menu, I noticed VoiceOver doesn’t read the choices on the menu. It just says, “is popular image.“ In this case, I wouldn’t know what item my finger is on one scrolling through, the only way I would be able to know is by double tapping on it and then it would pull up the information about it. Overall, this app is simple to use, but I would definitely encourage for the developers to please make it more accessible for people like me who are blind or visually impaired so that they can enjoy using it to.
JOSHMAN76's Review of Eat24 Food DeliveryReviewed on 5/29/18 2:52 AM
The past 7 years I have grown to love and enjoy using the Eat24 app due to its ease of use along with its awesome customer service. The past 6 months since The change in ownership the customer service has taken a nose dive. I have had problem after problem with orders being cancelled that I never had before. Then when there is a problem and and order is canceled I am just told it’s too bad and to try another place. Why do I want to continue to try to waste my time putting an order together when at the end it will be cancelled? Tell me what you will do to make the service better like it was before. I no longer feel valued as a customer. I guess it’s time to find another app, there are plenty to chose from. The frustration!
David Cain's Review of Eat24 Food DeliveryReviewed on 5/29/18 1:34 AM
Best app for ordering food. Consistent coupon codes.
iSriz's Review of Eat24 Food DeliveryReviewed on 5/29/18 1:08 AM
I had a problem with an order made via this app and contacted customer care multiple times for which i was always said they would rise a ticket and contact me back but never a ticket or contact. If they cant fix the order wats the use of ordering via this app i can directly call the restaurant.. bad cust. service.. Update: customer service got even worse.. 4 ppl changed in a single chat session of 1hr and finally they disconnected without solving.. 2 months and issue reported is still not solved..
ericdan1983's Review of Eat24 Food DeliveryReviewed on 5/28/18 3:02 AM
Love the frequent coupons and ease of use in app. Wish there were more restaurant selections, but fairly limited in my area. There are many that Eat24 could parter with. Please do. Thanks.
AdamZappell's Review of Eat24 Food DeliveryReviewed on 5/28/18 2:12 AM
I've been an avid user of Eat24 for quite some time but over the last several months I've run into a number of issues regarding their follow up on meals and customer service. Really hoping to see an improvement.
LuLu - 58's Review of Eat24 Food DeliveryReviewed on 5/28/18 10:21 PM
I love this app when I’m craving it has the answers!
Penny76484's Review of Eat24 Food DeliveryReviewed on 5/27/18 6:16 PM
I downloaded this app and when I put in my address there was only one restaurant that they served which was koshers pizza (Or something on those lines) and when I decided to order it took more than and hour and a half when it said 30-35 minuets. The communication wasn’t very good either. Not the best food app in my opinion
jorgeapena's Review of Eat24 Food DeliveryReviewed on 5/27/18 4:20 PM
This new version of the app is really bad compare to the previous one
eat twenty-four's Review of Eat24 Food DeliveryReviewed on 5/27/18 4:07 PM
App does not always have everything listed from the menu
LABiker's Review of Eat24 Food DeliveryReviewed on 5/27/18 2:41 AM
A lot of the helpful info is now buried in the restaurant listing. Also the filter has lost a few useful options. A rather bad update to a once great app.
Fail!!!!!!!!!!'s Review of Eat24 Food DeliveryReviewed on 5/27/18 2:16 AM
I have minimal coverage and it has been even worse since grub hub took over. I am very displeased
Moeats's Review of Eat24 Food DeliveryReviewed on 5/27/18 10:30 PM
I love this AP. It makes special requests on Chinese food very easy.
InnaGull's Review of Eat24 Food DeliveryReviewed on 5/26/18 11:48 PM
So many restaurants on this app are very poor. Always late food, cancel an order 45 minutes after ordering... List goes on
Alskdjjdjdj's Review of Eat24 Food DeliveryReviewed on 5/26/18 11:17 PM
Food is easily ordered and restaurants usually call if they are out of something. Easy, fast, reliable.
deshuan2099's Review of Eat24 Food DeliveryReviewed on 12/31/18 12:50 PM
A coupon code for $12 off didn’t work
ppal1981's Review of Eat24 Food DeliveryReviewed on 12/31/18 12:50 PM
Used to get at least $2 off/week! Grubhub took over and.... none since! NOT GOOD!!
jess2468's Review of Eat24 Food DeliveryReviewed on 12/31/17 3:15 AM
Their confirmation system with restaurants is terrible. This is my second order in a month where the restaurant never received it because the restaurant was CLOSED. I waited over 45 minutes each time before suspecting something was wrong and contacting customer service, meaning that I had to wait over 1.5 hours for my food to arrive from a new restaurant since placing the original order.
Alainmsy's Review of Eat24 Food DeliveryReviewed on 12/31/17 1:28 AM
This app safe me so much time in my orders I love it!!
Spatterfest's Review of Eat24 Food DeliveryReviewed on 12/30/18 12:40 PM
This app is buggy. The “track my order” feature is very disorienting and ultimately did not work. I also ended up having my order go through at a restaurant that was closed. They claim that the order was confirmed from the restaurants end, but when I arrived to pick up my food they were clearly closed with nobody on the premises, and had been for a while.
Asa Asa Asa's Review of Eat24 Food DeliveryReviewed on 12/30/17 2:43 PM
We’ve had some missing items but the company has resolved the issue with a refund and did so within a few hours.
guwop21's Review of Eat24 Food DeliveryReviewed on 12/29/18 12:42 PM
Over chargeing people delivery fee too much money
Breana's Thoughts .'s Review of Eat24 Food DeliveryReviewed on 12/29/18 12:42 PM
Love the convince of the app
ottiev's Review of Eat24 Food DeliveryReviewed on 12/29/18 12:42 PM
High fee, tip isn’t included and small assortment of options
yessie1234's Review of Eat24 Food DeliveryReviewed on 12/29/18 12:42 PM
Teribble!!!'s Review of Eat24 Food DeliveryReviewed on 12/29/17 7:56 PM
Just so bad could not even find mc Donald and I had to even put caps to be able to search
yrobb's Review of Eat24 Food DeliveryReviewed on 12/29/17 2:23 PM
Tried to order from here twice. First they after an hour of waiting they said the order never went through although the took our money and said thank you. We had to cancel and and said they would refund us. We tried again with a new restaurant and after another hour of waiting we received a call from the restaurant saying they can’t deliver. They would cancel and credit the account. However got a call fro The bank that they were trying to withdrawal a large amount from my account
Tmnsky's Review of Eat24 Food DeliveryReviewed on 12/28/17 1:02 AM
Every time I order from Eat24 i end up waiting over an hour and a half and regretting choosing this service. I only end up using eat24 because the specific restaurant I want to order from isn’t on Uber eats.
Molly_Pockets's Review of Eat24 Food DeliveryReviewed on 12/25/18 12:44 PM
Love the convenience of this app! Always on time and never disappointe!
BobTheDogg's Review of Eat24 Food DeliveryReviewed on 12/24/17 8:57 AM
They are the worst. Customer service is probably better in prison and the order will arrive faster if you ordered from the DMV. Don't waste your time or frustration with this place. I can’t express how much I suggest you NEVER USE THIS APP. Yelp owned too, shameful.
Xero-Munky's Review of Eat24 Food DeliveryReviewed on 12/23/18 12:36 PM
Even though it’s part of Grubhub, it’s a lot better than them.
Kazar Redbull's Review of Eat24 Food DeliveryReviewed on 12/23/17 5:37 PM
I've never had a problem as of yet. Most of my orders were received early or on time and if it's going to be late I get notified.
HardcoreDalcour's Review of Eat24 Food DeliveryReviewed on 12/22/17 1:54 AM
There have been multiple occasions where I’ve received the wrong order. It appears correct on the app but... I just can’t comprehend how hard it is to relay what you want to a restaurant. The app has been deleted. Done.
Moon Czar's Review of Eat24 Food DeliveryReviewed on 12/21/17 3:53 PM
I waited 3 hours tonight, and eventually got food after I called the restaurant a half-dozen times or so. Inexperienced delivery driver and a forgotten order were the two different problems, and when I tried support I got no response for an hour, then no response to my response for another hour. Using this app is like having a wet f*** and then your dog dies and you can't even grieve because you're dealing with the wet fart. Edit: While I appreciate that you responded, this is too little, too late, and I believe it's motivated only by a poor review, not the poor service I received. App deleted, I'll use a competitor.
Adanson's Review of Eat24 Food DeliveryReviewed on 12/20/17 4:28 AM
Are used to have decent service with this app but it has really really really gone downhill in the past year or so. A few months ago I placed an order through this app but upon check out I would get a payment error. Knowing that it wasn’t my bank account I tried again and still received an error. I was confused so I deleted my debit card information from the app and re-entered it and my order finally went through. Unfortunately each time I had used the check out option Eat24 did in fact charge me. So I was charged three times for one order. When I called to complain they had no records that I had placed any of the previous orders, yet my bank account clearly show that I have been charged by Eat24 three times in the span of five minutes, all for the exact same amount. I ended up having to call my back and they’ll them that the charges were unauthorized by me. It took about 2 weeks for my bank to investigate the issue and for me to get that money back into my account. I should have stopped using the app then and there but like an idiot here I am using it again and having a similar issue. I placed an order as soon as I got home from work and it was supposed to arrive by 8 PM. Around 7:45 PM I check the app to see the status update and the order then said it had been delayed until 9 PM. At 9:05 PM I check the status update yet again and the app still says my food would be delivered by 9 PM. Then check my recently browse the restaurants and the restaurant that I had ordered from was closed. Needless to say I’m not receiving any food tonight. I would cancel my order but of course Eat24 has already charged me and there’s no way of getting in contact with anyone from their customer service this late. I can’t believe they are still in business. This should be taken down from the App Store immediately. The sheer lack of competence this company has for its customers is baffling.
Devstory's Review of Eat24 Food DeliveryReviewed on 12/20/17 12:53 AM
Never deliver on time and apologize.
Pigeon2020's Review of Eat24 Food DeliveryReviewed on 12/19/17 5:08 PM
Unfortunately the customer service of this company isn’t very good. I gave them a shot with one delivery and they didn’t process the billing correctly. I followed up asking them to fix the issue and encountered nothing but red tape. I closed my account and deleted the app
Tantuniiiii's Review of Eat24 Food DeliveryReviewed on 12/19/17 12:14 AM
You dont deserve that 1 star but i couldnt find the lovest Terrible terrible terrible terrible
Abelflier's Review of Eat24 Food DeliveryReviewed on 12/18/17 2:29 AM
Great convenience and customer support!
StatMast's Review of Eat24 Food DeliveryReviewed on 12/17/17 2:20 AM
I used this to order a pizza and when I went to pick it up after an hour. The restaurant told me that hadn’t received my order. What’s the point of pay up front if their service doesn’t even work. Two hours later I got my pizza. Contacted support and they did nothing for me. Don’t waste your time.
Srh242's Review of Eat24 Food DeliveryReviewed on 12/17/17 1:00 AM
If you do decide to not heed my advice, don’t tip ahead of time. You’ll regret it. We are still waiting for our food two hours later with no response. If I could’ve give zero stars, I would have.
Richard Bikini's Review of Eat24 Food DeliveryReviewed on 12/16/17 10:11 PM
Be warned... I ordered food using this service and paid using Apple Pay. Waited several minutes and no verification email. Called restaurant and they hadn’t received my order. They recommended calling Eat24 service. I contacted support using the app. The service rep informed me that the order didn’t go through, but my debit card had been charged and the refund would appear within 3-5 business days. She then asked if there was anything else she could do to make things right. My response was to have food delivered to my home with the $40 loan they just took from me. She wasn’t willing to make that happen. To the consumer, please consider the time and energy you are wasting using this useless service. To current and potential business owners... think of the business you stand to lose for using this service. It appears I’m not the only person with this issue. After calling the restaurant back, they are ready to stop using the service as well. Good luck!
theraginmexi's Review of Eat24 Food DeliveryReviewed on 12/15/18 12:26 PM
Mulanv's Review of Eat24 Food DeliveryReviewed on 12/15/18 12:26 PM
Amazing . This app Never lets me down !
moodyfacee's Review of Eat24 Food DeliveryReviewed on 12/12/18 11:01 AM
I really enjoy the convenience of the app. Their rates are also more competitive than similar apps like Uber eats and DoorDash. However, I have consistently had a problem with delivery. On several occasions, I have had to wait upwards of an hour and a half for delivery. In fact, I waited nearly two hours for my last order, just for it to be cancelled bc the restaurant closed waiting for a driver to be sent to collect my order. When I called customer service I was told that they were dealing with high volume in my area and a driver hadn’t be assigned to my order AFTER NEARLY TWO HOURS. I am in the service industry, so I am among the most patient of customers, however, that is just unacceptable. I was offered a $5 off coupon, which I never got to redeem bc the order was canceled. I got no where with my representative who, while pleasant, was foreign and could seemingly only repeat what was written on the script in front of her. As I said before, I like the app. But the frustration that comes with its pitfalls just aren’t worth the trouble. I’d rather just go old school and hop in the car and pick my food up myself. At least then I could have my meal within the hour. Thanks but no thanks Eat24/Grubhub
my ride ADS's Review of Eat24 Food DeliveryReviewed on 12/12/18 11:01 AM
Great food and great service
GrueB's Review of Eat24 Food DeliveryReviewed on 12/12/18 11:01 AM
Yelp sold out their meal delivery to Grubhub. Service and support are both awful now....
katbadge's Review of Eat24 Food DeliveryReviewed on 12/12/18 11:01 AM
RUN AWAY FROM THIS APP AND SERVICE. It doesn’t work, your order will magically disappear, you’ll wait 2 hours for food that isn’t being made. Customer service? A joke. Two agents couldn’t find my order despite having a receipt number and sending screenshots. Finally had to dispute the charge with my bank. What did they do? Nothing. Barely a sorry from the agent on the phone. The agent on chat just gave up and stopped replying. 3 hours of being hangry later what did I do? Order from Pizza Hut.
Zippedupkitz's Review of Eat24 Food DeliveryReviewed on 12/12/18 11:01 AM
I’m disabled and cannot drive. So, these types of services are a Godsend for me. It’s nice to be able to order something for delivery that IS NOT PIZZA or CHINESE... with more and more places offering delivery, even with the delivery charges, it is well worth it!
shayshay8299's Review of Eat24 Food DeliveryReviewed on 12/12/18 11:01 AM
Super easy to order
I hate unison league's Review of Eat24 Food DeliveryReviewed on 12/12/18 11:01 AM
Not as good as it used to be, now almost every order takes 1 hr even if you’re 0.65 miles away.
Babydoll361's Review of Eat24 Food DeliveryReviewed on 12/12/18 11:01 AM
I use this app regularly, and I’m about to just only use door dash because grub hub has charged me twice for one order multiple times, and also most places never get my order right, I hate complaining or having to address a mistake because I feel like a nag so when this keeps happening it makes me Extremely uncomfortable. If they could fix these issues it would be a lot better.
sunshineon yshoulders's Review of Eat24 Food DeliveryReviewed on 12/12/18 11:01 AM
Easy way to get fat. It’s like shopping on an empty belly
NiahBearDollbaby's Review of Eat24 Food DeliveryReviewed on 12/12/18 11:01 AM
The guy that delivered were so sweet. I would definitely order again.
potatoheadbobby's Review of Eat24 Food DeliveryReviewed on 12/12/18 11:01 AM
I used to prize this app for it’s effortless user experience. Now it’s constantly hassling me to try the (identical) Grubhub app instead. It forgets who I am every time I launch it, so I have to sign in again. It forgot my payment method (ApplePay) and made me input my credit card details manually. This app has changed from the ultimate “push button/receive food” app to an endless series of user hassles for no good reason
Fshvd's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Zero complaint and much cheaper than postmates. Love it!
wes_coley's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
They drivers cannot find where you are at and they will take your money
Cynthia Sandel's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
The functionality would be good, if it worked properly: I ordered a meal and received a notification that it was on the way. The restaurant was located 1.2 miles from my location. After 1 hour and 20 minutes of waiting my food hadn’t been delivered...but the tracker said it had! - The restaurant didn’t know what happened with the order since it was out for delivery - Customer care couldn’t get ahold of the driver - I asked eat24 to cancel my order so I could go find food instead of having to wait for it and the response was “well, sometimes drivers take longer. They’ll be there any minute” - They sent me a coupon for $10 to use on my “next” purchase. My original ordered well exceeded that and never got to eat it
tommgy's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
I placed to order via Eat24. Restaurant’s driver went to wrong address he asked me to wait 5 min. I waited 20 min and he didn’t come. I contacted with Eat24 representative and requested cancel order. Representative told me that restaurant refused refund so I can’t help.
ark4077's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Orders get messed up. Drivers lie about deliveries. But if your food gets left at the restaurant for so long it becomes completely inedible they’ll give you less than half the cost back, so there’s that.
MrPresident5321's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
I used this app a few times in different states and each time it took ~2 hours for my food to get delivered, so the food was cold when I got it. I’m deleting this app and warning all my friends to stay away.
nnev66's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
I order food and pick it up. Never had any problems
Seth_rf's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
I love using eat 24. It makes it easy to order and pay at the push of a button. Great app.
Matt.Blackman's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
I just want to place an order. I don’t want to write a review, or sign up for offers, or anything like that. The app works. It does what it says.
stoney/'s Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Prices are never correct. Customer Service isn’t as accommodating as Uber. If you cancel a meal you should refund and credit account for the inconvenience.
Greedy EA & apple's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
I did not realize my order had a 12.99 delivery fee till after I paid. Hard to cancel as well. What a rip !!!
gem-gal's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
All our restaurant orders have been outstanding with polite delivery drivers & efficient service.
Thorkertok's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Not an EAT24 Employee's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
It’s pretty obvious
cindyherrrrr's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
They send me coupons that don’t apply to my orders
GLclan's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
My order got lost on Eat24 tablet because restaurant doesn’t get orders through Eat24 since GH acquisition, and tablet was put away. For me it meant getting my food super late and without enough time to eat before my meeting. Bummer. I used to like this app.
mell0wgirl's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Finally! A delivery app that offers stadium pizza as an option ! Thankyou
Zinrockin's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
I always use Eat24 to order out because it’s soo cheap and their staff actually give a f about you. For example, I had a late order and they credited my account to make things right. They are direct and to the point; no hoops just service.
Nathan/Beverly-Hills's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
If it ain’t broken, don’t fix it. I’ve used this app for almost a decade and I raved about it to all my friends. I placed thousands of orders and was extremely pleased. Then grub-hub happened and Eat-24 died. RIP. So I find myself better off reverting to the old method of calling the neighborhood restaurants directly. At least they answer the phone and are accountable to me directly. In contrast to the monstrosity of corporate America forcing you to wait 90 minutes for a heated meal (which arrives cold with spillage each and every time and missing items) coming from a mile away. I was once even heckled by one driver about the tip I promised to give (which I clearly stated is conditional on my meal arriving on time, without any missing items or spillage; which happened 100% of the time since grub-hub). I was forced to adopt this attitude lord knows why. Each time I called the restaurants about the missing items they indicated it was the driver who left it behind. In addition, the 20% tip I was giving thinking it’s for the restaurant staff, I discovered it actually goes to the guy who forgot half your order behind and spilled the other half in the bag along the way. Shocking. Food for thought. Pun intended. I want the old Eat-24 back please; grub-hub...No No thanks.
schmiegsy's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
If you like waiting two hours for cold food, then this service is for you! We placed an order around 6:30 pm and we’re told 45-55 minutes. After we waited over an hour we called the restaurant who said our food was ready and waiting for a driver to pick it up. After waiting even more time we called customer service. They gave an updated eta of 8:02 and offered me a $5 promo on an order of $130 for my trouble (whee!). My options were to take the $5 or cancel my order completely that I’d already been waiting over an hour for. The person on the phone said those were my only two options. My cold food finally arrived two hours after I placed the order after 8:30. Screw you and your $5 remedy for the worst service ever.
$Evelyncita's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
The guy was kind nice and prompt.
tkrofecheck's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
I used EAT24 because it was the best alternative to seamless/grubhub. They even gave back to their customers with small but appreciated coupons each week. Now with the merge, I’m most likely cooking at home or getting Blue Apron type meals since I cannot stand the grubhub or seamless experience that I dealt with in the past. Sorry to see you go EAT24 and sorry to see you grubhub.
Tracy Thompson's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
2 hours for a delivery that is 3 miles away. Ice cold pizza and it was discussing. $44 pizza. Thanks for the reimbursement but I will not use this service ever again. I’d rate this a negative 5 star if I could.
JWHuwitz's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Order ran 75 minutes late. Contacted support and they “cancelled” my order, which resulted in the driver trying to walk away with my order on the spot. Had to argue with him for five minutes to hand over the delivery.
The maxx12's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
I see the negative reviews, but I never had any issues. So what if it’s the restaurant employees delivering? It’s a pain in the a*** to call and MAYBE get someone to answer during rush hour. Way easier to make a selection off the app and if I change my mind I can empty the cart and select a different restaurant. Only weird thing that ever happened was one of gh delivery guys called me directly to ask whereabouts our house was. I’m pretty sure you need a smart phone with the app to be a driver. Then there’s Google Maps, Waze, etc. He asked if I would pick up the phone if he got lost. After he delivered the food he called me twice. I sent the call to vm. Inappropriate.
dmari wiltz's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Work great and fast
RMC2003's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Using GrubHub mobile I got an ad saying if I downloaded the app I could use a code to get $10 off. That simple. I download the app for the first time ever and when I go to use it - for new customers only. Has nothing to do with downloading/using an app. Misleading a customer doesn’t win business. Exact opposite. Uninstalled and will order thru another company.
Max Anderson's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Terrible order experience. Fake promo codes that don’t work when you get to checkout. Going to stick to Uber eats
Upset ED Doc's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
App is buggy. Kept providing me with payment error, asking me to update payment info. Every time I updated the payment info, I received an error message, yet the app was in fact sending the orders through to the restaurant in the background. You would think with all of the competition out there from other food delivery services, that GrubHub would get their c*** together. Clearly not. Garbage.
1Padoodle's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
I used twice in 2 days and I truly enjoy knowing I can order from nearby restaurants and have it delivered. Really good idea that executed well.
Liloleee's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Its a decent app with good customer service in case there are issues BUT why is there such a big disconnect from reviews on yelp/grubhub and eat24??? One source will say 4/5 stars then another will show 3/5 stars with poor cleanliness and health standards. This ends up frightening my order experience and distrust of the eat24’s rating. Prime example - a “sponsored” eat24 restaurant on yelp will NOT have the same rating and reviews. Why does the check status for an item thats waaaaay past the delivery time show “your meal is in the works”?? Maybe an auto ping to the restaurant if its waaAy past the recommended delivery time ???? Or probably recommend to the restaurant to change their delivery timeline .
LightSkinqirl's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
I ordered my food at 8:25 had to wait a whole hour an a half to get my food. My food was cold. I’m very unhappy with how they don’t communicate with you.
FillUpChen's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Can there's be a option to pick up ? Or will there be?!??
Spanish.Toni's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
I ordered around 1:07 and it said 30 to 45 and it’s 2:17 it was suppose to come around 1:50 or 2:00. I’m hungry and didn’t know it would take this long. I’ve ordered from here before and it was quick last time. I can’t even see how far they are from me like ubereats, so idk if they still on the way.
Whaaadup whaaadup!!'s Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Thanks Grubhub for ruining the last good thing in my life. Eat24 used to be soooooo helpful and convenient. I used to use it multiple times a week. Now Grubhub has raised delivery prices AND changed the places I can get deliveries from. If I wanted horrible service and awful technology I would’ve just used Grubhub in the first place. The whole app has been changed, for the worse. Please do us all a favor and sell back to yelp. They’re so much better.
Poopin Penguin's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
I have tried to give this app a chance but continually lets me down. I have had moments where food was never accepted by restaurant (yet app said to be delivered with an ETA), food was said delivered and never received, food is over hour late from original ETA, and where app said delivered but has yet to be picked up by driver (current delivery that’s got me writing review that’s been over hour and half since original arrival time). Got a 5 dollar coupon for the issue with no estimate of actual delivery time. This is absolutely ridiculous. I have yet to to get an order within the actual times they give from order.
dcwv22's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
More expensive delivery fees and more expensive food items than other apps. Ordered same exact chipotle food on this app as door dash and door dash was 9 dollars less.
dancerbby337's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Hello I just started driving for this company and I was wondering how do you set up a schedule on this app.
Kjswain's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Horrible customer service, they send out coupons each week in an email that don’t actually work. When asked for help they treat you like a thief trying to steal two dollars. Not worth the trouble to use the app would just call the restaurant for take out or use any other app.
wonderlush's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
When the delivery window they gave me expired, I called the restaurant and was informed the food hadn’t been picked up yet. So I called Grubhub directly and waited on hold to speak to somebody for more than 10 minutes. Then when I finally spoke to someone they argued with me and basically told me I was lying, and that the delivery window they had was different than mine. I asked what they would do to keep my business, and they said nothing. I will never use their service again. Uber eats is much better. I’m done with Grubhub.
Dnitch's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Ever since GrubHub came in Apple Pay has been gone. Bring it back!
Lizzyveebb's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Real people to talk to can’t beat that
sigh_one's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
By far the worst deliver service ever. Ordered twice within a week and both times there was a communication error between app and restaurant no one said nothing had to call and find out ended up waiting an hour in a half to 2 hours for my food . Don’t do it the worst decision ever #gouber
Jay Shab's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Food was hot and they give out great portion size for the hungry man!!! I should of added some Guacamole.. but the Delivery guy was cool too..
Ozzy of LA's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Without informing customers they consistently change their business model so that predictability goes out the window. Of course I always wait till the weekend to use the 24 because I get a two dollar off coupon… I give a lot of business to local restaurants by using this application and the fact that they continually disrupt their previously well-established consumer/financial structure is extremely bothersome to me. Looking forward to their competition.
Snuute's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
We have found some great restaurants that deliver on here in a pinch. It’s so easy find, pick, order and go back to chores at home.
astro 747's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Great selection and food my entire family loved!!
10Bballgirl's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
I have tried ordering from this app twice for delivery. I ordered ahead to make sure that the restaurant was open at the time they had listed. Both times I was not told that my order had been cancelled/never received, even though I received a confirmation email stating they received the order and were preparing the food. The customer service rep I talked to was terrible and offered no explanation about why this keeps happening.
emmy__liz's Review of Eat24 Food DeliveryReviewed on 11/22/18 12:29 PM
Honestly I have nothing to say good because my experience was so poor. I placed my order for Taco Bell, waited over a hour and about thirty minutes to call to check the status of my order, The lady confirms that I didn’t even have a driver assigned to me, after a whole hour and advised me I’d be getting my order in another hour..... after placing my order at 6, I was not up for waiting till 7:45 to get my taco bell order. We got refunded and drove to get it ourselves.... never recommend this company.
hdjdfjdjd's Review of Eat24 Food DeliveryReviewed on 1/8/18 5:44 AM
This is why you guys have less than 3 stars on your app, because the company is a circus. Multiple times when I have ordered, I waited over an hour for my order, and then don’t receive any confirmation or response until I reach out asking “Where is my food.” Then I just get a garbage apologetic email saying they will refund me and sorry for the inconvenience almost 2 hours later. Just use Uber Eats, their interface and customer service is so much better. I just can’t wait until Amazon destroys this company. I am legitimately counting down the days.
Krystalabcd1234's Review of Eat24 Food DeliveryReviewed on 1/8/18 4:16 PM
For some reason there are no restaurants coming up.
California Attorney's Review of Eat24 Food DeliveryReviewed on 1/8/18 2:12 AM
10-35minute estimate was really 1 1/2hours. Order never put in until showed up to pick up. Waste of time.
Refael refael refael's Review of Eat24 Food DeliveryReviewed on 1/8/18 12:31 PM
MikiMinionLove's Review of Eat24 Food DeliveryReviewed on 1/7/18 7:15 PM
Terrible terrible terrible. According to them, Delivery people are not them but restaurant workers. So, what’s the point to use EAT24? None. We ordered through EAT24, the system didn’t even let me chat anyone in order to ask for ETA due to error. After 2 hours of wait, we called restaurant directly, they said the food was picked up 40 mins ago. After another 20mins, someone at EAT24 called saying “this can’t be acceptable, we will give you a refund” and he refunded without asking me anything. Shortly after this call, food arrived. A few mins later, another guy called again telling me we have to pay now since we didn’t refuse the food. They are saying we need to pay full for over 3hours old food. For inconvenience, they offered me $5 credit. Well, like another reviewers say, I knew I would never use EAT24, so asked for supervisor. To be frank, the order was canceled, but the “supervisor” was so rude and unprofessional. His attitude gave me another level of anger, and he said(or screamed) “what’s your issue? You got what you wanted, free food worth $50.” He doesn’t get it. you are the issue. Anyways, don’t order! When EAT24 offer delivery, that means that restaurant DOES delivery. Just call directly.
Deezmj's Review of Eat24 Food DeliveryReviewed on 1/7/18 4:23 PM
I get a better experience ordering through EAT24 than I do through the actual restaurant. It eliminates the miscommunication and restaurant frustration when they’re busy. Very easy to use and allows you to pay through PayPal. Convenient when you’re busy or have patience to wait for food because it could take awhile (up to an hour) depending on the restaurant. Also, you get coupons every weekend. Recently, I mistakenly ordered at a wrong location. EAT24 was quick to refund and contact the restaurant to cancel. Absolutely great.
JP_Bhomb's Review of Eat24 Food DeliveryReviewed on 1/6/18 1:47 AM
I have had too many bad experiences with this app to ever suggest it to anyone. Find what you want on Yelp and order it direct through the restaurant instead, you’ll have a far better chance of things going right. I love yelp and I can’t stand Eat24.
Gingerlandmommy's Review of Eat24 Food DeliveryReviewed on 1/6/18 12:17 AM
Entered my credit card FIVE TIMES and it STILL would say “choose a credit card.” Seriously, I’m just trying to order some food. Ended up calling the restaurant—exactly what I was trying to avoid. Crap app, won’t EVER use it again because IT DOESN’T WORK
CarlSorvino's Review of Eat24 Food DeliveryReviewed on 1/4/18 12:59 AM
22 minutes from order to door. Food was hot and everything was there.
brianindy's Review of Eat24 Food DeliveryReviewed on 1/3/18 2:01 AM
The app’s time estimate for delivery is consistently off by 30 minutes or more. Don’t use this app if you’re already hungry. Also, a restaurant’s delivery fee is not displayed in the total until after submitting payment - watch your order total jump before your eyes! Lastly, the customer support is slow to respond. If you need support for your order, don’t expect a response until it’s too late to change or cancel. This app is not for the hungry!
Xgracemariex's Review of Eat24 Food DeliveryReviewed on 1/3/18 1:26 PM
I’ve been having a terrible experience with Eat24. I ordered food from a Thai restaurant and they did not give me a realistic time frame of the delivery so I ended up waiting 2 hours. I would never order food that would take that long. Then when it finally got there, there was chicken in the curries my vegan friend and I ordered. Apparently the default option is chicken, but this was not stated ANYWHERE on the item description on the Eat24 app and there were no options to change the meat preference. So after waiting two hours I couldn’t even eat the food. Then I tried contacting Eat24, and messaged support THREE TIMES before someone finally responded the next day. I just messaged them again about the refund I was promised and no one responded. I have now spent so much of my time hunting these people down that it’s barely even worth it. I will never use this app again!
Bjsiwna's Review of Eat24 Food DeliveryReviewed on 1/3/18 11:52 PM
When I make two orders, there’s no way to see the status of the first one. Also there’s no estimated delivery times before ordering so sometimes I just get stuck with some delivery three hours after I order and try to cancel it. Decent restaurants though.
Chuckeh's Review of Eat24 Food DeliveryReviewed on 1/2/18 3:43 AM
I ordered through app said it would take 35-60 minutes. It took 1.5 hours. Order was wrong. Tried contacting through app no response for over an hour so here I am writing a review here. I want a full refund of my order and I can even get ahold of anyone. Stay away from this app.
santill4's Review of Eat24 Food DeliveryReviewed on 1/2/18 2:54 AM
I ordered and received a text 30 minutes after placing the order that it wasn’t confirmed even though I had received an email confirming it. I tried to contact support but couldn’t speak to anyone. Received another text that the order was confirmed. No delivery. Reached out to support again, couldn’t speak to anyone. Called the restaurant and they said they were waiting on a call back from Eat24 to confirm my order after Eat24 called me. Never received a call. Never using this app again. So unreliable. This is the 3rd time I’ve had an issue ordering through them.
Lunahart's Review of Eat24 Food DeliveryReviewed on 1/2/18 2:39 AM
Highly recommended you try any other delivery service. We ordered food that the restaurant completed and had ready but eat24 did not send a carrier for over an hour. It took us then another 30 minutes to cancel the order with eat24.
Crewpierce's Review of Eat24 Food DeliveryReviewed on 1/2/18 2:04 AM
I ordered pizza via the app and after my food was listed as out for delivery for 60 minutes I tried contacting Eat24 Help, it's been an additional 60 minutes and no one has responded. So no food delivered 3 hours after I ordered and no help yet I was charged $60. I am now calling Visa and listing this a fraud.
hungryinrva's Review of Eat24 Food DeliveryReviewed on 1/2/18 12:16 AM
I would rate Eat24 zero stars if it were an available option. Horrible customer service that took over an hour to respond. Restaurants don’t communicate order volume with Eat24 (as they do with better apps like Grubhub). I have attempted to use Eat24 twice and both times were a terrible experience. DO NOT USE THIS APP!
Akop B's Review of Eat24 Food DeliveryReviewed on 1/2/18 12:02 AM
I never received the food I ordered. I contacted customer service and was put on hold for 45 minutes until I finally hung up. Haven’t received my money back. Don’t use this app if you’re hungry.
Nathan/Beverly-Hills's Review of Eat24 Food DeliveryReviewed on 1/13/19 11:50 AM
What baffles me is the app developer’s oblivion to all the negative one star reviews. That speaks volumes about the app, atrocious service, rancid customer disservice, and the lack of care from the developer. This is the poster child for a failing business. Time shall tell. If it ain’t broken, don’t fix it. I’ve used this app for almost a decade and I raved about it to all my friends. I placed thousands of orders and was extremely pleased. Then grub-hub happened and Eat-24 died. RIP. So I find myself better off reverting to the old method of calling the neighborhood restaurants directly. At least they answer the phone and are accountable to me directly. In contrast to the monstrosity of corporate America forcing you to wait 90 minutes for a heated meal (which arrives cold with spillage each and every time and missing items) coming from a mile away. I was once even heckled by one driver about the tip I promised to give (which I clearly stated is conditional on my meal arriving on time, without any missing items or spillage; which happened 100% of the time since grub-hub). I was forced to adopt this attitude lord knows why. Each time I called the restaurants about the missing items they indicated it was the driver who left it behind. In addition, the 20% tip I was giving thinking it’s for the restaurant staff, I discovered it actually goes to the guy who forgot half your order behind and spilled the other half in the bag along the way. Shocking. Food for thought. Pun intended. I want the old Eat-24 back please; grub-hub...No No thanks. Update (today is 09 JAN 2019), last week I decided to give Eat-24 another chance because I truly miss it. I placed an order and received an email FROM EAT-24 confirming my order. After 2 hours when I received my food, 2 items were missing. I called Eat-24 customer disservice and they couldn’t locate my order, not by my name or email address, not by phone number or order number. The lady even denied that I have placed an order even though I was telling I’d just received most of my food already. She suggested to call Grubhub instead. Grubhub was able to locate my order. How did this happen? No one at Eat-24 or at Grubhub was able to explain. No one had a clue. No one was could offer a word of kindness. The situation is a hopeless disaster. Since then I reverted back to cooking my own meals which is much more delicious, cleaner, and healthier. Instead I now get Instacart to deliver my groceries. Every end marks a new beginning. Good bye Eat-24, you will eat your way to the grave.
kellydarline's Review of Eat24 Food DeliveryReviewed on 1/13/18 7:04 PM
You are better off ordering or picking up yourself! I ordered a pizza and it took almost two hours to get delivered and between all that I had no idea whether my order was received, being made or out for delivery. Such a headache! I had to call the pizzeria twice just to make sure my order was in and on its way because it took so long! Don’t bother using this app, horrible!
tab010's Review of Eat24 Food DeliveryReviewed on 1/13/18 12:50 AM
Yelp tricked us into using this app to order from our favorite Chinese take out. We have ordered many times directly from the restaurant and never had a problem. Always received our food in 30min or less. By using this app, we waited an hour and then checked the status of our order. Received a text back from the app that said our order was still being prepared. Asked how much longer and then got a reply saying it would be another 20 minutes. In other words, the restaurant never got the order. Will be deleting this app.
Vnbest25's Review of Eat24 Food DeliveryReviewed on 1/12/18 9:30 PM
Really Great Service my food came before the estimated time.
FastNFurious818's Review of Eat24 Food DeliveryReviewed on 1/12/18 6:30 AM
This is only the 2nd time me using this app but so far so good. My first order I made from my Android cell phone and the second I used my iPad. But both orders went thru without any problems. My orders were delivered exactly the way I ordered. Fast & easy.
CrazyColtFan's Review of Eat24 Food DeliveryReviewed on 1/12/18 3:51 PM
This is my opinion : I used this app to order a pizza and that very same moment my card info was stolen and someone drove over town in a lyft . I’ve never been in a LYFT or Uber ! Do not use !!
boo_bees's Review of Eat24 Food DeliveryReviewed on 1/12/18 2:16 PM
I place an order and the restaurant closes and cancels my order. Eat24 charges me anyway. I get no refund only a silly coupon that eventually expired in a few days. That was a year ago and never used the app since. And before you say it, no I’m not going to contact your ignorant customer service. You lost my business. Deal with it!
Chrllay's Review of Eat24 Food DeliveryReviewed on 1/12/18 10:24 PM
So So So So So Slow!!!!!’ If you ask to get an order status it takes forever! As if they were browsing through court documents to retrieve a file. I would highly recommend not using this service ever!!!
lucaspozzi's Review of Eat24 Food DeliveryReviewed on 1/12/18 10:12 PM
Support was not helpful, and the support messaging crashed, so I had to start over with a new rep. Four days later and the charges didn’t get refunded and now I need to file a dispute...
Moriangel's Review of Eat24 Food DeliveryReviewed on 1/11/18 12:04 PM
If you care about your hard earned money and your time then don't order from them. I was a regular costumer until last night. I ordered food at 10:55 my bank account was charged ($17.88) i didnt get any confirmation email. i waited for my food, called the restaurant they said they didn’t receive any order.. tried to contact with eat24 live chat asking about my order they didn’t reply until 12 am!!!!! I called costumer support after being on hold for like one hour all they did NOTHING cuz they didnt see my order and they were really rude!! I can clearly see my order in my past orders!! And my bank account was charged.. i was starving didnt get any response about my money or my food.. their costumer service is a JOKE!!! I wasted 3 hours waiting to no avail!! Do they care about that?? Do they care i was hungry or That I wanted my money back?? No... and DO not tell me youre sorry and that I need to send ANOTHER email.. Im done with you guys!!!
jrddddddd's Review of Eat24 Food DeliveryReviewed on 1/10/19 12:46 PM
I have had multiple issues with eat 24/grub hub in the last year. Issues with food not being delivered on time either early when I asked for a specific time or late. The worst issue has been I used a relative’s credit card one time on the app and now repeatedly their name & # shows up as the name on the account. I have repeatedly changed it. Tonight due to the issue my order for a birthday party was canceled but I was not notified. The order did not show is canceled but pending on the app until an hour later when I was on the phone with the restaurant
mirphy24hoursaday's Review of Eat24 Food DeliveryReviewed on 1/10/19 12:46 PM
Eat24 works...Grubhub does not, most of the time.
Horrinle Customer Service's Review of Eat24 Food DeliveryReviewed on 1/10/19 12:46 PM
Waited 2 hours for my food and the driver delivered my food to the wrong people. I had to call to figure out what was going on. Every time I use this app the drivers take forever. Will not use this app again.
Slamboogie88's Review of Eat24 Food DeliveryReviewed on 1/10/19 12:46 PM
Yelp Eat24/Grubhub is the worst food delivery service compared to similar competitor food delivery app. My order was delivered 25 minutes late and one of my order "honey toast" was delivered cold and no longer toasty and crunchy as it should be. Very disappointed. Order was placed at 1:55pm and it was delivered at 3:07pm. The worst delivery estimation. Worst part is my food was delivered at the state that is not eatible. This experience totally made me lost my appetite. $15 down the drain cause I am no longer in the mood to eating this. I don't care for using Grubhub anymore. Grubhub is the worst.
sanchce's Review of Eat24 Food DeliveryReviewed on 1/10/19 12:46 PM
Unfortunately this app does not have the capabilities to identify whether or not a restaurant will be taking your order. They process the order, take your money and then unless you contact them to let them know the food has not arrived you will not know whether or not the food has arrived. Then it takes them a few days to have your bank release your funds and you are out that money for a certain number of days.Unfortunately I gave them the benefit of the doubt and have on several occasions been left without my food until I have contacted them and have been informed that the restaurant did not take their order. They do not update the restaurant list nor do they follow through. They just take your money. Select another app like Postmates etc. that will be more responsible to their clients. I am not in the habit of writing poor reviews, however this is just happened to many times. I will be deleting their app from my phone as of this moment.
Freejack63's Review of Eat24 Food DeliveryReviewed on 1/10/19 12:46 PM
For some reason Eat24/Grubhub decided to redesign their app and make it virtually unusable. Gone are the ability to simply view local restaurants or select based on proximity or delivery charges. Everything good was replaced by advertisements and confusing layouts. Why did they want me to NEVER use their app again. 🤷🏾♂️
zooeyrocks's Review of Eat24 Food DeliveryReviewed on 1/10/19 12:46 PM
I had a great experience. Loved it
kayaksurf's Review of Eat24 Food DeliveryReviewed on 1/10/19 12:46 PM
Nice app. Easy to use.
Another specialist's Review of Eat24 Food DeliveryReviewed on 1/1/18 9:07 PM
Constant problems. They cannot reach restaurants they list closed restaurants leaving customers hanging. Absolutely a disaster
314¡N3.K's Review of Eat24 Food DeliveryReviewed on 1/1/18 3:42 AM
If you want your food and don’t want to go out don’t get EAT24. Just use uber eats or door dash , I have been waiting an hour and 30 minutes so far for my food it’s still not here. I called the restaurant and they said it’s close to arriving but that was 30 minutes ago -_- they already charged my card . More than a hour of my life has been wasted waiting for my food. I’m starving right now !
Loverly Linz's Review of Eat24 Food DeliveryReviewed on 1/1/18 1:58 AM
I’ve had so many issues with this app, the most frequent being that it doesn’t update with accurate delivery times. Now my food came early today, that shouldn’t be a reason to complain- but it when I’m trying to do other things around the house while I wait. I was just about to hop in the shower at 11:40 as my delivery wasn’t to be until 12:14, but my doorbell rang as I was n**** with the shower running. Other orders have arrived 30+ minutes late without any notice. When I’ve tried to contact either the restaurant directly (busy signal only) or Eat24, no response.
YN2Gauthier's Review of Eat24 Food DeliveryReviewed on 1/1/18 11:51 PM
You’ll pay 1.5x the cost you’d pay in a restaurant. What would take 10 minutes I’m a restaurant will take more than an hour to receive. You’ll pay $5.99 for a delivery you’ll start to worry isn’t arriving, because it takes so long to arrive. The customer service chat never responds. DO NOT WASTE YOUR MONEY ON THIS APP.
KJay12!'s Review of Eat24 Food DeliveryReviewed on 1/1/18 11:32 PM
Terrible app to use. I should have paid attention to the reviews and just use a diff app but I tried it anyway. Ordered something and two hours later it hadn’t arrived and for some reason they could t get in contact with the restaurant to get my order. But they didn’t call me I had to call them to even see what was going on. Offered a $7 credit for a two hour wait and no food arrival. Don’t waste your time, use something else.