Chipotle App Reviews

I ordered food in advance and it was freezing cold and missing my hot salsa as well as double chicken.

Have been trying for the last 30 mins to order a meal and it errors out constantly. There also needs to be a spot where you can specialize because having “light” and “extra” as the only modifiers is awful.

I tried to order online and once i added most items it kicked me out. Then I tried the app and once I added all the items it kicked me out. Came to the actual location and after standing in line they made us order separately and told us we had to wait cause they had other online orders! Worst customer service ever!

The app and the website are very good. The only drawback is that there is no option for plain white or brown rice. All five members of my family enjoy your food but do not like the normal white or brown rice. Having the opportunity to choose plain white or brown rice when ordering from the app or on line would be wonderful. Thank you very much.

You guys should have two servers, a production and pre production server. DO YOUR MAINTENANCE ON PRE PRODUCTION SO USERS CAN ALWAYS USE THE APP!

I live 4.4 miles away and you can’t deliver!

No food. I am hangry and disappointed in my favorite lunch spot

This app was great but I pick up for multiple people so having the ability to write a note was great. You guys have deleted the note option Lame! Now I have to order it over the phone to specify my order ...... which you guys hate bummer Also only 3 customizations is s***** because you can do as much as you want at the store. So I’m saving no time. Also the quesadilla is not an option. Honestly worst restaurant app ever

I decided to order something ahead of time and swing by and pick it up. I placed the order, went to check out and it just buffered fir a bit and didn’t go anywhere. So I backed out, placed the same order again and hit check out. Same thing, so I backed out again and decided to check if I had anything in my “bag”. I had both orders in there. So I delete one and checked out from there. Just kept on buffering and never placed my order. So ended up going and waiting in line to place my to go order.

Super convenient to be able to order for pickup, but lately the app has been messing up quite a bit lately..

The app or website for delivery has been down for 2 days.

I wanted to try chipotle’s new delivery service but their app crashes and freezes so often it has been made impossible. It lets you get through the process of making your order without any problems, then crashes in the order review. And when you close the app and relaunch it to start over, your previous order is still in the cart unable to be removed!!!! Incredibly frustrating. I tried to place my order in safari instead, and am automatically redirected back to the app.

This was literally perfect for me because I ordered before my last class before lunch and set the time for pick up so when i went to get my lunch it was ready and i was able to get back to school in time before lunch ended. Thank you Chipotle

There should be an option to pay at the store at the time of pick up! There have been times that we have only had cash and wanted to order online to save time or just being too hangry to stand in lines, but we’re unable to because there is no option.

Takes entirely too long to order now. GPS issues as well issues placing the actual order. Kept getting something is wrong error.

I tried 4 different times trying to order my food on the app for pick up, and it never loaded. It would eventually cancel out and I would have to re-order my food. I was never able to place my order.

Easy to use- would be helpful to have option “special instructions “ on each line (like sour cream - on the side)

Team it’s timing out! Get Azure or AWS! It’s called being able to quickly scale when you release a new delivery product. Hit me up if you need help I’m local to Denver! Probably lost a ton of business today! Ps clever disabling rate app button in app as this is happening...

Dropping orders can’t fill a bag. Fills the chipotle logo ‘wait’ comes up and the bag is empty

I don’t like that you cannot pay in the store anymore. I also don’t like that you cannot add customizations. It also seems as though I get less food when using the app then when I am in the store.

Not processing orders but still charging credit cards

The app is super slow now and keeps glitching and freezing. The older version was way more efficient than this new one.

Horrible app. Cannot order anything, keeps emptying bag. I do not have time to keep working through this. If you offer an app, make sure it works!

The amount of time that I have attempted to submit or even attempt to add a meal/s to my bag just to have it emptied in the end is sickening. I will never eat chipotle again due the clear incompetence of their IT team to have a solid application to take my money. I will not be apart of it.

App doesn’t work. I build my meal and it tells me my bag is empty. Loads for a long time.

Love how it’s very quick and easy to order with the app! The only thing I wish they would update is ability to request an extra sauce or salsa. I always have to ask when I get to the restaurant. It would be great if it’s already in the bag and I can pick up and go! Other than that I love the order and pick up!!!

No options to order a quesadilla. That’s all I wanted for lunch. Bummed.

Each item in cart should allow for a short message/note. Would save lots of hassle, make app more user friendly, and make ordering ahead more likely!

This app is streamlined and smooth. Terrific user experience!

Download this app trying to order a delivery, turns out the shopping cart cannot add any items inside successfully. I cannot register a new account because I got warnings constantly telling me there are something wrong in server. Kept telling me to try later. But it never worked

Just got my first free delivery and it came before the estimated arrival time. All portions correct too!! Too awesome highly satisfied with the apps service today 👌🏼

The app is easy to use and make changes to my order. The delivery feature is awesome and it was super fast! I’d definitely use it again!

There should be an option to order quesadilla’s!!!

I love chipotle (who doesn’t?). The food got her about 10 min later than set, but nothing super ridiculous. And the food was a bit cold when we received it. The app gave me a really hard time ordering at first but after completely closing down the app twice it finally let me put the order in and pay. For this I give it for stars.

This app is impossible!!! I had no trouble until today, what happened?

No quesadilla option to order.

My first time ordering online I went straight to the website. It wasn’t working properly so I downloaded the app thinking that would work. It wasn’t until my 4th try that it finally worked via the app, but I tried ordering via the website at least 6 times. When it worked properly it was great. My food was prepared and good to go on time.

- Overall, very slow when performing different actions (with or without wifi) - Bag randomly becomes “empty” between adding items - had to “recalculate” delivery price after adding payment information - Spent 30 minutes trying to order two burrito bowls. This is the second time I’ve re-downloaded the app and have NOT been able to successfully place an order.

Keeps crashing, been trying to order for the past 2 hours. Worst experience I’ve ever had

It keeps emptying my bag and then when I add it back, there's multiple. Then when I removed the duplicate, it emptied the whole thing. Fix your coding.

The app used to work ok but it’s been awful lately to place orders. It keeps giving the “something went wrong” message because it can’t load. Finally it works, and then it suddenly empties your cart. The app is SO SLOW!!!!!!! Like, so slow. You’d think a company worth millions would hire some top notch developers to get this app right.

This is not the first time I’ve tried using the app and it’s taken over 30 minutes to put an order through. I don’t know if there is too much traffic through the app for it to handle, but the I have issues on almost every page and it sends me back to the start multiple times. It’s really too bad, because I never had problems before and I love the convenience of the app! I hope that they get all the bugs fixed in the near future!

delivery not working

The ordering process seemed easy, but the order which went into the bag was incorrect and I had to try several times to remove items from the bag. After all of that, when placing my order I received a message that the chosen store for pickup was closed — I had selected it from the app map, it is two doors down from me right now and very much open. I ended up going to the online app to place my order. A disappointing app experience with so minutes of my time wasted.

Love the restaurant, hate the app now. Ordering from the app has gotten so much worse. Freezes up, issues with trying to pay, issues with removing items from the bag. I have to constantly close out of the app and reload. Also, they took away the pay in store option. I used to love ordering from the app, skipping the gigantic lines and be on my merry way. I got so spoiled and now this app is TERRIBLE!

Just downloaded this app and I think I may just try grub hub. It keeps freezing and telling me that I have nothing on my cart. 🤬🤬

My order was wrong and there is no response and no refund

I just fought with the app for 20 minutes trying to place an order and it kept clearing my bag right after I created a meal. I don’t know what you did to it but it’s horrible. Decided to go elsewhere for lunch bc it was t worth my time.

I’m trying to order through this application for the free delivery promotion and it keeps crashing. It’s been about 20 minutes now and it keeps clearing and reloading my bag.

I am trying to place an order, but the meals are not added to the bag. Frustrating!

The app’s servers are so slow that it takes forever to click onto another option or screen. Sometimes it doesn’t even register the information I put in, delaying the process for a quick pick up and tediously have to repeat certain steps. Never been so frustrated just trying to order food from an app. Come on Chipotle.. a multi million dollar company can’t even run a proper, functioning app that’s suppose to save time.

Tried numerous times to order at work.

You can’t cancel an order, calling the store doesn’t help. Stores are out of supplies. You don’t find out while ordering. Wasted my evenings many times

I put in my Chipotle order at 5:40 PM and it didn’t arrive until 7:32 PM. The food was cold and tasted stale! I will never ever order from this restaurant or use door dash again! I want my money back and will spread the word of how horrible of an experience this was. I don’t blame my delivery driver Luis because if it wasn’t for him, I probably wouldn’t have gotten the food at all, even though is terrible!’ F.Y.I. My estimated food arrival time was 6:13 PM!!

The IOS app was difficult to work with & kept giving a “something went wrong” message. The order arrived 25 minutes late. I will try ordering again in a few months when the system works better.

John was very nice and text me when he was about 5 minuets always. Food hot and yummy

Pay options should have paypal

It never came

I think the overall design of the app is good. It is easy to use and very straight forward. However, the use of swiping for extra/less items is annoying as well as swiping to submit payment. I’d like to see that changed to a more classic design.

The app doesn’t allow you to put certain items on the side like cheese. Allow the app to able to customize your order much more.

It’s not letting me sign up or log in

I love the staff at the Kendall Square store. They are fun and helpful. They always have a smile on and are never rude.

I have added my meal to the bag 16 times and my bag is still empty

The app is slow and cumbersome to use.

Please let there be a large chip option! I can only order the small bag when I use the app.

I am really liking the app EXCEPT I can’t order my son’s plain cheese quesadilla and defeats the purpose of ordering ahead.

Love this app, definitely easy to use. One thing that could be improved is having an option for comments, we needed a side of salsa and could not add it to the order on the app, just had to ask at the restaurant. LOVE Chipotle!

Easy to use and the order was ready and accurate!! Highly recommended to avoid waiting in line.

The changes locations even though I set a location. Paid $25 too much. Also the orders are hardly ever filled correctly. Disaster.

Everything correct and ready to go!

Put an order in for delivery off a instagram promo. Then it told me to pick it up. Great promo

Inputting my order was easy. Trying to pay, extremely frustrating - couldn’t get it to work.

I tried to order from the app for a pickup order and had a gift card with some money on it but since my order total was more than the gift card balance I wasn’t able to do a split payment.

I ask frequently about why the option is not available to order a quesadilla. There have been several updates since I first asked about the lacking menu item. Since then you’ve added menu item like queso, taken away the options to include special instructions like “add a large quesadilla”, taken away the option to ask for extra toppings, etc. you’ve taken a mediocre app and made it awful. Congrats! PS. Add the freaking quesadilla already!!!

I ordered using the app and went to store for pickup. The store did not revive the order so I ordered again in store. Later found that the app had processed the order and was paid. There is no customer service number for Chipotle to get the refund. Avoid using Chipotle app.

Only one gift card can be loaded at a time so you must retain future gift cards until you have depleted the existing card loaded. This is very annoying due to the fact if you are trying to place an order within the app that totals more than your remaining balance it will not let the order be placed. This is absurd given it is the year 2018.

I usually use the app to order but now the option to pay in store has been removed. I don’t always want to pay online this shouldn’t be the only option.

I spent 20 trying to get the app to confirm my delivery. Finally called the store I was ordering from only to be told they in fact don’t do delivery. Why have the app if they don’t link up with the store

So easy to use and pay. Makes going to chipotle the easiest option when it comes to takeout.

Never fails that ordering online, portion control is questionable. About 1/2 the portion if you took the extra three minutes it takes to go into the store.

Just used the new version of the Chipotle app and it is awesome! Functionality is great and just easy to use. Showed up, order was ready and paid for. Walked in and out in under 2 minutes. Great job with this new version!

Can’t order a large quesadilla. For a restaurant that champions custom ordering from any of their ingredients, this is a major hole. You have to pay for the order so that doesn’t allow you to order something close and have the price adjusted at pickup. There also is no comment section to order a similar item and make a comment to have it created as a large quesadilla.

Super convenient to order while I’m at work and pickup on the way home while skipping the line! Only thing I wish they’d add is an area for written comments for things like food allergies. Never had an issue with orders even for large amounts of food

Overall the app is easy to use and gets the job down. A couple of things- allow a area to write a quick note about the order, instead of having to completely resign in, allow a key code for quick access.

I’ve ordered a couple times now, order has always been perfect. Only reason I gave a three star is I love extra cheese on my burrito bowl but there is no place to select or write I want extra cheese. Delivery was as promised, food was cold though. My suggestion is wait until delivery person is on the way to you before you make the food, delivery was 30 minutes, I’m assuming food was made when my order came through. #lovemesomechipotle

And no true customizing of order. Can't double on any ingredients nor get easy on the rice or easy on the salsa ......

I wish the app had the option of paying at the restaurant. Also please add more meat to the bowls. Some of the steak has gross fatty pieces that cannot even be chewed so then you only get a few pieces that can he eaten. Don’t be so cheap!

Love the chipotle app. Super easy and convenient my only wish is that they would add a quesadilla option on the regular menu and not the kid menu. Other than that I love it!!!!!

The app is very user friendly!

I cannot got the life of me figure out how to get your “rewards”? Do I scan a receipt? It doesn’t SAY that. Don’t understand why this could be so complicated.

I just walked into a Palo Alto location and the line was horrendous. So, I thought I’d be smart and order using the app. The app said it would be ready in 15 minutes. When I went in at the designated time, they hadn’t started my order yet.😡 now I’m Standing around waiting. Not understanding the point.

The app is beautifully designed and works when you need to place an order for pickup. However, the app crashes every time I need to put in my address for delivery.

I LOVE Chipotle. It's one of my favorite restaurants. But the app is absolute trash. It's always crashing and giving a "Sorry, something went wrong. Please try again later message" causing you to start over again. Okay well I could get over this but now, the s***** app won't let me add any new payment methods. I go through the hassle of filling out all the payment info but when I go to press "Done" nothing happens. It doesn't matter how many times I press it, it won't do anything and my only option is to X out of it. I've been having this issue for over a MONTH. Y'all fix your dang app already because this is just ridiculous 🙄

I just started using this application as a means to get Chipotle Burritos quickly without waiting in crowded lines and the service was on-point! Would recommend for everybody, including Chipotle lovers. 😉

The app is great and introduced me to new options when ordering that you don’t get when in the store like 2 types of meat for your bowl or burritos. Super easy to setup. I would definitely recommend this app.

You guys should really add an option for people who want quesoritos. I’d pay extra for this every time I order if it was an option.

I love that I can order Chipotle for delivery! However, the payment options are lacking. I have a $10 gift card, but I can’t use it for my purchase through the app because my order is $15. The app should allow you to use multiple payment options when placing an order.

I have been seeing targeted online ads for this app and associated delivery, so I figured I’d give it a try. Online ordering process went fine, but the store 0.9 miles from my house doesn’t deliver. Ok, I’ll take a quick drive over. When I arrived at the store to pick up my food, the pickup window was being used for empty cardboard box storage, and my order hadn’t been fulfilled yet, even though it was past my requested pickup time. Then the employees started filling my order from a separate hot-table of ingredients that turns over much slower than the main food line, so not as fresh. :-/ Looks like corporate hq is getting too far ahead of the individual stores and rolling out initiatives that the individual stores aren’t ready to implement yet.

App works great, and it’s nice that it keeps your previous orders, in case you’re a creative of habit!

I was visiting Temple today and we decided to order Chipotle. Food was ready upon walking in and everything was perfect. Thank y’all so much. Good stuff.

The app works perfectly, I love using it when I’m on a tight schedule 5/5

It sent it to the store but didn’t alert them. No big. My belly is full. But it messed up.

Too easy to select or unselect options while scrolling without realizing it. Also, why not have a loyalty or points program since you have an app?

My only problem with the app is that he doesn’t keep me logged in for even a few days. When I want to order quickly, I don’t want to have to log in again to an app that is on my phone.

I used the app the first time and it took me 3 tries before my order actually stuck. I was hoping to repeat my order today and I logged in and it says I’ve never ordered before. Fix the bugs and this will be a cool app!

Nice app the only thing that I would add is a calorie total for the final meal selection

the best

Best place to eat love the food

This is the dumbest feature. If I want to pay in the store I should be allowed to.

This food is light and will fill you up for your $ it’s also made very fast. This is my second time eating Chipotle and I’m in love I ordered online the second visit and the first my wife introduced my son and myself to it. The kids meals are great in nutrition and portions... Next time you want great food for you buck try Chipotle!!!!!

There should be an option on this app to put stuff that will cool down the hot part of the dish put the lettuce sour cream cheese plus have a pick up order inside a warm oven not to high but just right

My order was ready when I got there, good service.

App is not user friendly at all compared to other food apps.

They never fail me. My only thing I wish you would bring back comments when ordering online. I only like to get half rice and beans and when ordering online I’m not given the option.

Wow what an improvement this app is! You can now order fajitas and now you can swipe to the left to customize if you want more of a certain item or lighter of a certain item. Or you can swipe to the right to double the amount of item of food. Only improvement this now needs for a 5 star rating is how to order a tortilla on the side when you order a burrito bowl and then this app is golden!

Quick and convenient!

Hey- why is my favorite location (Sunnyside in Happy Valley Or) not taking mobile orders any more?!? It’s so nice... I miss it

I’m not even sure why I downloaded the app. No points. No rewards. No incentive. Nothing.

Too many times I’ve tried to scroll up and down your menu only to have it change my order thinking my swipe it was the tap. It happens all the time and I constantly have to check and recheck my order to make sure nothing got messed up when I simply tried to scroll through the menu vertically.

Ordered online through the app for the first time. App said free guacamole with first online order. So, didn’t order it and Never received it. :(

Your old App use to let us add comments. This App does not let me specify that I like to have my tortilla in the bowl! I can only say on the side now!!

But yummy as always! App is easy to use.

They didn’t start the order until I got there. 5 minutes after it was suppose to be done. No different than coming in and ordering it like everyone else.

Excellent !

Disappointing. I keep getting an alert that says “Something is wrong.” But the app alert doesn’t tell me WHAT is wrong with my registration! So the app is worthless for me.

This is the first time I have used the app. I thought it would be convenient to use the app and grab dinner before work however, it wasn't until I had already paid that it showed me ordered twice. When I was trying to order the bag order screen kept showing up with my order then go blank so I would start over and it only showed one order in the "bag" at the time I purchased however, when I cashed it out it showed twice what it should have been. Still love Chipotle but I will probably stick to going inside for a while.

Whoever created this app, please make it easier, obvious, or more user friendly to select the location where to want to order or at least set a preferred location as a default. It’s so easy to order from a totally different location than the one that’s more convenient

I was really disappointed in my service today my burrito was so full of rice . The person forgot the chicken. The steak burrito was suppose to be to different scoops of beef it’s come like that. Please contact me because so unhappy and I love coming every week. This my first pick order and last.

Missing important informations

The app needs to be updated to where you can order online and pay in store not pre-order

Usually done before the time stated!!

It’s good that even though what happened in powell store chipotles knows how to bounce back and do what’s right great job team!!!

I love the app, accept for the fact that I cannot order sides. Every time we order I have to order sides of rice at the store. Thanks!

Order tonight due to a busy work schedule. Upon picking up my order it was without guacamole or pico. So basically I had rice and meat and a little bit a lettuce. What’s the point of using this app if nobody can get it right plus being charge extra for guacamole is infuriating.

App is bad. Takes a long time to work and tells you restaurants are closed when they aren’t

This app doesn’t work. I repeatedly add items to my bag and they disappear. It’s just a horrible app. Useless and no way to access help.

Your app is super slow. It loads slow. When I want to view my cart, it loads slow. When I try paying through the app, it’s also slow.

It took me more than 20min to order two burritos using the pick up option! The app loaded for what it felt like eternity for each information I submitted!

Very glitchy app. It hasn’t been able to sign me in for a year, it wants me to try again later... I try once a month. Finally it signed me in and refuses to allow me to order also refuses to update an address for delivery. This app generally doesn’t work.

This app is the absolute worst. Poor construction, poor design and difficult to use.

This app is incredibly frustrating and not fun whatsoever to use. I don’t know why but all of these updates on these apps lately have been horrific and made life really difficult on the users. Constantly crashing and troubles with submitting orders at locations closest to me. Poorly made this time around..

App NEVER works. Any promotional offer is never ever taken through the app. Irritating

Couldn’t use offer code

Does not work. Can't even sign in. My email address and phone number better not get sold. I am deleting the app.

Student offer doesn’t work on two meals. Stupid app. Try to swipe down and it clicks on the item even if you don’t want it. Deleted it.

I’ve been trying to order through the app for the past hour. It is HORRIBLE. Don’t waste your time

App is so buggy and doesn’t even work half the time. Tried using it today during BOGO and wouldn’t you know it, offer code not valid. Lame app.

I can’t log in and I can’t sign up..

With how bad this App is combined with Chipotle’s inability to create a functioning website, I will not be eating here again

I figured this app would be simple like a lot of other restaurant apps available but apparently not. The app is SUPER slow. Then, when you place our order in your “bag” the app won’t recognize it so you have to do it over. However, when you do the order over again, your first one magically appears in your bag. Promo codes also require multiple tries to register. Really frustrating.

My husband and I ordered off of the app, everything seemed fine until I went to pick up our food. I left my card at home because we had already paid online. When I got to chipotle (20 minutes away) they told me that they had not received the order. We checked our email and they had sent us an email that the store was closed. It was 2pm on a Saturday. I was then unable to order online for the next hour that I sat in the parking lot and tried because I had left my card at home. It was a complete mess and I am actually probably going to avoid chipotle all together for the inconvenience.

Slow and forgets what’s in cart. Then when you order again all your old try’s are still in cart and impossible to remove.

Updated app so I could use the BOGO coupon for students. Every single time I clicked on my bag, it would freeze and clear my bag. I couldn't even place an order.

Buggy app. Added 2 entree and all my orders disappeared .

What a joke

I tried to use this app a second time and it kept crashing. Adding orders back in that I deleted, then deleted my order entirely. At one point I had 18 orders in my bag, and then none. It was all a mess and I ended up just going without chipotle entirely.

I love chipotle but the app simply never works. It always has an error message when i attempt to make an order through the app. Idk how they haven't fixed it...

We love Chipotle. Due to food allergies, it's one of the only places my kids can eat out. I tried for 20 minutes to order my food on the app today. After it couldn’t decide whether my order was in the bag or not, we gave up and went to Chick-fil-a instead

Terrible app so many kinks I just got so annoyed trying to place an order that I eventually just gave up on chipotle all together

Gets stuck on BOGO screen when trying to check out. Can’t get to “bag” without adding something. Waste of 40 minutes putting the same order over and over after.

Literally just spent 40 minutes trying to order through this app. Then decided to delete the app and order online. Once I finally get my order typed in, it says pickup is NOT available! Really Chipotle?!?! Going to Cava...peace out!

Broken trying to order food and it keeps emptying the bag. Frustrating

This app is super slow and super buggy. Took me 15 minutes to order a burrito. Kept hanging on simple steps.

This app was extremely easy to use and beneficial. I forgot my wallet at home and I was able to still buy my food. One thing they need is Apple Pay at the register.

Does not let me sign up

Incredibly hard to understand where to enter coupon information as well as easy to add/remove some menu options while scrolling thru. You should be testing application more carefully before letting people use it.

The old app was much better than this. The new one is so frustrating, I hardly order Chipotle any more. More often than not the app is having issues. When I try to order online, it automatically redirects me to the app. Useless!

Slow and crashing Already charged keep saying order cant be processed At at last restaurant is close like wth Never ever order from app

This app has so many problems and glitches. Don’t put a app out of its not ready for the public 🙄

I could not load a second gift card without deleting the first. I did not have enough $ on the 1st card to pay the bill. More than one credit card is allowed. A split payment voided the promotion.

Hard to delete items in bag and app is extremely slow.

Every time I add my order to the bag it takes forever to load and does not add it to the bag. I have fine reception as I’m able to use other internet required apps. The app itself is glitchy and is a frustrating experience.

Tried several times to place an order. Item would spin then say bag empty. Tried by ordering second item, then 1st item showed in bag and wouldn’t let me remove it. Kept getting error message that “something went wrong.” No kidding?!?

Very very good. Delicious! I love eating at chipotle and the app is great. I did a pick up order and everything was correct except a couple of things on my bowl. But it was very good still. They gave us free chips and Queso. I walked up and they gave me my order. It only took me like 10 seconds to go inside and get my order. Thanks chipotle!!! ❤️

Bait and switch, downloaded for student bogo offer, but nowhere to enter code, forcing me to pay full price

“Something went wrong. Try again later.”

So, to celebrate students going back to school, Chipotle decided to have a somewhat secretive promotion where you get a buy one, get one under the following conditions: if purchasing at the restaurant, you mention this BOGO and if ordering online, the promo is student. I think this promo might also be a, “Sorry we made all you people sick’ thing. I placed an order via the app, never even thinking the ‘Student’ promo would not work; I mean who really orders ‘online’ anymore, right? When it didn’t work, I purchased anyway because this was, after all, my dinner plans. When I picked up my order, I mentioned that the promo code does not work on the app and was told it should. And then the guy says, “It’s probably because everyone is ordering at once.” Funny, the restaurant was practically empty. Anyway, I said I did not think that was the case and the guy just shrugged his shoulders and was like, oh well. Maybe I was naive thinking a promo code would work both online and the app, but if I was the person behind the counter and someone had told me about it not working, I would have apologized and offered to honor the promo anyway. Obviously, that did not happen, but I understood. I didn’t leave angry; maybe a little annoyed at his attitude, but not angry. And then I got home and opened the bag to find nothing labeled making me open container after container until I found mine. And then it was ICE COLD. It appeared I received the old, dried out stuff that was probably left from lunch! Thanks but no thanks, Chipotle!

Every time I go to use the app I’m logged out and need to login. It doesn’t seem to support Touch ID. I tried to order 2 items my my favorites list at once but the app only added 1 to my order. A bunch of touch to get back to my favorites for the second item. The UX here is a mess. They need to study the Starbucks app. They used to have similar problems but worked them out.

At this point any iOS app that doesn’t support Touch ID for login seems very old fashioned. I have too many passwords to try and remember this one at a stoplight so I can get my burrito ordered...

Great food, terrible app, the app is slow, doesn’t respond and takes you to different pages. Also does not allow you to pay in store for pick up

Door dash is a terrible delivery site to use your deliveries. (Solon, OH) my food was picked up almost and hour ago and I still have yet to receive it! Chipotle is 6 minutes away from my job, this is ridiculous. I had to spend 20 dollars just to get delivery plus tax and the delivery fee. I can’t get in contact with anyone about my food either

Great app, love the interface. But I used to be able to order food for all my friends and split the check up when we got there. If everyone used Apple Pay this would be fine, because they could pay me, but many of my friends don’t, so they have to place their own orders or just wait in line.

Won’t let me sign up. Keeps coming back with an error

App is useless if your entree of choice is a quesadilla. You cannot order them with the app. Fail.

Only useful for pre orders.

Organization of locations was awfully scattered and caused the app to function on getting the tasks done in a slower manner than what I had expected.

After working long days when I’m tired to the point of refusing to cook, this sure comes in big time. I’ll send my order on my walk to the car and by the time I show up at the store, I skip the line, grab my food, and go home. Would recommend, especially if you’re like me and order the same thing at Chipotle every time. Also is nice because I don’t have to remember my perfect burrito bowl.

Service was great, burrito was great, but chips were old and stale.

Deleting this app immediately! And “Doordash” is also terrible! App is not user friendly, order went to three different delivery persons. 1.5 hours later and still no food.

I don’t know why they have this app. It is not worth the time to download.

I wish I could order a full size quesadilla, otherwise love the app and the convenience for a busy life!

This app is awesome!! The store is so close to me and I can order and walk in and it’s waiting for me!! Very easy to use. Only thing I’d recommend is finding a way to still apply a balance on your gift card to your total if it doesn’t cover the meal.

First time ordering 3 different burrito bowls. Very user friendly. (I am 68). Choose your pickup time and pay all on your phone. Works great!

The app is a little touchy sometimes with how you have to swipe for things (options for extra/on the side/etc), but overall it’s a good app. A HUGE flaw though is that you can only have one gift card on the app at a time - AND you can’t use it if your order is more than the balance! I’ve had $1.75 sitting there for months and can’t use it. I have other cards and would like to be able to use them. But now I can’t even choose to pay in store and use my tiny balance gift card in combination with another card or cash.

Super convenient! Easy way to avoid the line

The app cannot save multiple Gift Cards. The app cannot pay for an order with multiple Gift Cards or a combination of Gift Cards and Credit Cards.

Easy to place an order. I am sad you took away our choice to pay in person when we pick up.

Every time I try to login or sign up it tells me an error has occurred. It won’t even let me order food with the guest checkout.

!!

Why can’t I order a quesadilla on the app??

When I arrived five minutes before the scheduled time I was expecting to wait especially because there was a line. I walked in they had everything ready it was perfect definitely plan on using this again

Quick and easy process. :)

I asked for extra lettuce and they didn’t give me any. They also didn’t give me as much as they do when I go inside.

When sliding up for the earliest time selected with payment it glitched and then added 20 more minutes on earliest time available.

I ordered on the app went to pick up my order and it was ready by the time I had requested to pick it up !!!

The app was easy loved the way in can modify each item..when it’s time to checkout the swipe to final purchase was a bit confusing

good

I ordered a kids meal and chips with salsa, they remembered my salsa but forgot my chips and I unfortunately didn’t notice until I got home, so I didn’t eat lunch today because of that. I’ve been a loyal chipotle customer for years and am disappointed :(

Love chipotle and the app is very easy to use. However, over 10 times now I have ordered 3 tacos and get 2 or 1 because of the way the order is displayed. 2 sets of 3 tacos when getting ordered displays as 2 tacos. Everything else is great about the app and I would give it a better rating. However that is over $50 in tacos now that I have lost out on because of it. So app? Great and amazing. Ordering tacos? Don’t use it or check right on the spot AT the store. If you don’t and it happens, unless you go back they won’t refund it or make up for it (except once or twice).

This app works great, I placed an order after our meet the teacher night at my kids school which is 10 min away from our chipotle - walked in and my order was bagged and ready to go. I love the previous order feature makes things easy when I’m on the go and can’t remember what everyone wants off the top of my head.

Picked up order and was missing a burrito...

😍😍

Waste of time ordering through the app. I got to chipotle 5 minutes past the pick up time and they hadn’t even started making my order. Once my order was done - they had messed up and had to re do a bowl that I ordered. Easier just to wait in line and make sure you are getting the CORRECT meal that you want. This app is a waste of time if they’re not even going to have it ready at pick up and it’s going to be wrong what’s the point

Like Mcdonald and Burger King, there is no deal for promotion and professionalism. I suggest you to change

The app works slowly if I don’t have an LTE connection. More importantly, there is no way to cancel an order. You can manually call the restaurant and ask them to cancel it which they will gladly do. However, to get a refund you have to go online and submit a ticket. Though I’ve done this several times on separate computers, the website just seems to hang when I hit submit. I shouldn’t need to call my credit card company to dispute charges instead.

Love the food, but you can’t order quesadillas with the app. Please fix!

Always great to walk right in and grab the order. No fuss, no muss!

We tried the delivery option today for the first time and was very happy we did. Leslie the driver was very prompt and courteous! Thank you for such great customer service!

I seriously love this app! Only problem: I can’t order a double portion of rice on kids meals. My kiddos won’t eat beans, so the workers always give us a double portion of rice so that they get two sides (since that’s what we are paying for), and the app doesn’t give you that option. So if I’m getting food for my whole family I order my husband’s and my dinner on the app (which rocks for that!) and then order my kids’ dinners in person, which means I am waiting in line. It’s a love and kinda hate relationship.

I just ordered a burrito bowl and I thought things were going to go well. I ordered one with no beans, however upon inspection I was received pinto. Normally this wouldn't br a big deal, but what was worse was when I was handed the bag, the bowl was upside down. I gave the bag to my dad to hold and it was soaking wet from the beans. I went to take it out of the car when I got home, and the bag ripped and the bowl fell out. Worst experience ever.

When I arrived at my local Chipotle to pick up my food I was greeted immediately with a hello and how can I help you? I was early to pick up my order and Ricky offered me something to drink while I waited. Mind you Ricky was on his break.) the other young woman behind the counter also offered me something to drink while I waited.) Anyhow..... The service was great and the food was fantastic! Please keep up the great work and delicious food. Brent Ohley long time Chipotle lover!

I love the app and ordering via the app but really would like to be able to have mediums and hots on the side.

Thanks

It has happened a couple times now where I would place the order on the app and it would not register the transaction to the Chipotle I ordered from. Meaning I would not be getting my food and both my time & money would be lost. Hassle getting my money back. Another issue is the favorite order option that saves the orders you like. It doesn’t save the store you got it from, which is a big flaw, instead it chooses the closest one to your current location. I smart option for random orders on the go in places you’re not familiar with, but doesn’t make much sense for a saved order. Third issue has to do with either the ticket or the people who are working at the locations, but many app orders turn out wrong or incomplete. Sometimes because of not paying attention and other times because they are currently out of an item. These issues can be prevented by adding a cancellation option to an order, before the order is being made, have the chef confirm the order is being made when they start on it and confirm when it is complete. Also take off the GPS auto locate option for favorite orders and just use the place they got it from or ask if they would like to order from the same place. Lastly let people know whether an item is out of stock or if there is a delay do to making more of say, hard tacos. I hope these changes can be made, because Chipotle use to be my favorite place to eat and now it is becoming an annoyance.

Thanks for the foodies. It tastes so much better when I don’t have to deal with social interaction.

My order was ready, hit, and delicious!

There is absolutely no way to make a special request, like light cheese or veggies on the side

Deleted app and reconsidering choosing Chipotle for their lack of customer service and help with errors using the app for purchasing.

Will not log me in no matter how many times I change my password.

I downloaded the app and made my first order today. It was so easy and nice having my carry out order ready when I arrived.

I thought ordering online would make it easier to pick up, but I actually waited longer for the order than I would have waiting in line. What’s the point of having an order ahead if your food is not ready at the time of pick up?????

Yes these changes took place a while back! But I have finally gotten to the point where I am completely frustrated! I used to be able to customize to a t what I wanted in an order now they have set things I can customize this is not the same! There is no way to add a note to the order I have gluten allergies in my family and there is no way to now put that in. If my family wants soft tacos and hard tacos there is no way to do a mix order now if I want to have a steak quesadilla it will not! Will I be using chipotle anymore I will not!

The chipotle did not receive my order. Got to remake the order on site :)

I ALWAYS went into the restaurant to place my order but decided to download the app - WHAT A GREAT EXPERIENCE. The app is easy to navigate, found a parking spot by their front door (timing is everything, lol) and my food was hot & ready!

Love them!!

Easy to use!!!

Online orders doesn’t accept promotion code for guacamole.

Today you had a promo code for your Guacamole. The website and the app took forever to load and then the code wouldn’t even work. I called the store and they said they wouldn’t honor it that I had to use the app or website. I tried again with out any success. very disappointed.

The screens are too sensitive as you scroll through the items if your finger touches the screen it adds the item to your order.

What’s wrong with this app it won’t let me sign up. Been trying for months now.

Staff very nice and food is great, but this app is terrible

Today was free guacamole. I entered code and that didn’t work. I got charged for what was to be free.

We love chipotle food but had a bunch of problems ordering on the app. We couldn’t order large quesadillas on the app. We also couldn’t order sides of rice on the app. I called the store to place a phone order but they said they couldn’t take phone orders anymore. When I explained my dilemma she said she could add the quesadillas to my online order for my other 2 items. So I paid for half on the app then had to pay again in the store. The app gave me a message for free guacamole if I signed up for an account so I also added that to my order. I tried to create an account but it kept giving me an error message that I needed to try back later. I finally gave up. We order online a lot and this is probably the worst ordering app I’ve used. The flow of the app isn’t very user friendly either.

Had a great experience with this app before free guac day. Today the app wouldn’t let me order. I eventually had to create a new account, but still couldn’t order. I finally went to order in the store and they were out of guac by that time 😩

App is very easy to use - but they took away a key feature and that is to add a comment or request double of something other then the protein - personally I like double salsa and I am willing to pay for it but not an option unless I also purchase the chips - also I prefer my guacamole on top of the salad at the bottom not on the top and again I can’t let the staff know that on the app - so looks like I won’t be using much in the future

Great time saver - order was “made to order” and ready precisely at the pick-up time! So convenient & beats waiting in the LONG Chipotle lines!!

This app rarely works. So annoying. Fix all the glitches

This app is as fast and perfect as buying at the restaurant. Is convenient and easy.

I have used the Chipotle app many time and my order is always ready when promised and always correct. I don’t have to check my food. So I guess not only is the app excellent but so are the employees.

The app is very good for find a restaurant and placing an order. However, there is no support for canceling an order or for making a review or even a comment about a restaurant location.

Used the app sometime ago around a year I would guess... It is now much friendlier more fun great work all the way around. You guys have made it unnecessary to write a personal request because you offer everything on an easy to use interface. Cheers!

Love the app but Chipotle should offer curbside service .

My son loves the regular size quesadilla and is too old for the kids size. Would love to see this as a menu item on the app.

App is basic, not intuitive and difficult to customize a specific order. For example if I wanted an item on the side, it was impossible to convey this. Also, it seems bare, infrequent offers or promotions. I believe chipotle could learn from Boloco in terms of their online ordering and promotions/rewards club.

Let’s be clear - Chipotle is amazing. The food is superb. However, the app could use some improvements. When I order in person, words like “teeny bit” and “lots” can help personalize and balance the flavors to satisfy personal preference. I myself like a teeny bit of salsa (a whole scoop is overwhelming) and I like a generous serving of cheese. When I used the app, the relative amounts weren’t customizable like they are in person, so I ended up with a salsa-heavy burrito bowl with not enough cheese. Without great promos like free guac, I’m unlikely to order from the app again for this reason.

The app is easy to use, food is ready fast, love the convenience!

I am allergic to beans and asked for no beans in my burrito bowl and I had EXTRA! We also asked for a burrito and they put that in a bowl. Don’t do the delivery, just pick it up and double check before you leave!

How a company like chipotle can’t be prepared for a simple promo is embarrassing. Look on the bright side, I avoided e coli.

Ordered my food using the app, when it was time to pay. I had a gift card and the total was over the amount on it. the app wouldn’t allow me to pay it in total and pay remaining balance with debit card. So I had to make my order two separate orders. You need to add this option - currently it tells you, insufficient funds for orders over your gift card amount. It would just be easier to pay the difference . The order was correct as always and the staff is always friendly .

Feels awkward asking the cashier to step away from their job to get my pickup order. There should be a designated person working the pickups.

When ordering we should be able to write a note/directions. Such as guacamole on the side.

This was the first time I had ordered guacamole at Chipotle. It was added to both of the burrito bowls that I had ordered. I was disappointed to find that the guacamole consisted of a half of unripe avocado with a little bit of guacamole covering it. It was tough to even cut it with a steak knife. This was true for both bowls. I have always enjoyed burrito bowls at Chipotle and would highly recommend them, but without the guacamole.

The app is difficult to use. Chick fila app much easier to use.

Don’t get me wrong I freakin love Chipotle, but for some reason the pay in store option for me no longer works. At first I thought it was because I hadn’t updated the app, but that wasn’t the case. So if this could be fixed I’m sure a lot of people will be happy.

I thought ordering from app would speed process however when I walked in they continue to take customers in line instead of processing my order

Ordered to wrong location and had to call into cancel, then needed to email chipotle for refund. Let me change the order location within a given time, and allow me to cancel within app!

Verify your store before you order. The app automatically changed mine and had to drive 8 miles out of the way to get my food.

Mark my words: Chipotle will/should soon take over the world!! The quality of taste paired with the quality of ingredients is proof in the pudding. Word of mouth will make it happen. Let’s do this!!

I ordered online to be able to get free guacamole and the online offer code did not work. I was disappointed, it charged my code when it shouldn’t have.

Delicious Food Always clean Always a quick service Merrick NY chipotle

I love the app is really easy to buy and pick up is super fast !!love it

And no one willing to step up. Ridiculous!!!!!! Last Chipotle experience ever.

App not working properly...very frustrating...

Free Guac Doesn’t Work

App Won’t let me login!

Ordering is good. Adding promotional items and getting discount is not very smooth.

Most of the time it doesn’t work for various reasons. Occasionally it works well.

Great food, nice service, good prices!

App was down so we didn’t get the free guac!!!!

First time using the app. I go to place an order for delivery, I can’t. I steady press on all the menu options to get nowhere. I guess I won’t be having Chipotle for lunch today. Horrible experience for using the application for the first time.

This app hasn't worked for the last month. I looked for an update, there is none. I've purged it from my phone and downloaded it again, still says "oops, something went wrong". Seriously?? Why have an app if it doesn't work??

This app is horrible, I can’t even order anything??

The app crashes during peak hours. Chipotle shouldn’t require you to use the app for free guac if it cannot handle the traffic.

I tried signing into my app. It wouldn’t allow me to reset my password. I then tried to order as a guest and it wouldn’t work. Very frustrated. It was free guacamole day and I can’t take adv of it. Annoyed...

Super easy to order. Seamless and efficient!

Free guacamole day and your online ordering does not work. So I download the app and that doesn’t work either.. I haven’t had chipotle in a year and decided to give it a go again. It looks like I won’t be doing that though. I work next to one as of a month ago and have been very hesitant to give it a try again. I guess I was right......

Don’t put out offers if the App can’t handle it. Simple

Can’t log on consistently. Comes back with try again. Going to Panera instead.

Always says the app is down

Took forever to load, erased my order several times and never even got to the place the final order. Easily 1 star. Do better...

Won’t let me order just has an error for everything I attempt. I’ve used multiple networks and devices yielding the same results.

Chipotle offers discounts/ promotions if you order through the app. However, these often cause the app to malfunction so you can’t use the code. So frustrating.

You’re running a promo and the app isn’t working. The store won’t honor promo if order not place online.

Good luck trying to put an order in on this app. First it takes forever to even load (does it really take that long to figure out where I am?) and then you get an error trying to add something to your bag. I decided to use the website instead (had to uninstall the app bc the website apparently detected I had the app and “helpfully” opened it for me) but the website doesn’t recognize the user name and password that works in the app. Bizarre and terrible.

The app crashed on me about 20x, not sure why I kept trying but..guacamole. So, thanks for making me crave something that I can’t have now..I don’t want to go stand in that long line after the notion of ordering it here. I have t used it in a long time bc it was all but non-existent when I downloaded it originally. Long story short, nothing changed. Look at the creators of the cfila app, use it all the time. No free guacamole for me. Sigh.

The app was completely malfunctioning for over 30 mins I couldn’t order thru the app for guac day free guac then the store wouldn’t give it to me! They said they got other online orders who got free guac but I was in line with 7 people who tried and couldn’t get the app to work.

Not able to create an account. I downloaded the application on my phone. Having issues since last night.

I tried to order through the app to get free guacamole but when I went to put in the code to get the guacamole it didn’t work and when you told the people inside they wouldn’t give you the guacamole for free even though there was an issue with there app.

Can not load offers

I order Chipotle 3 times a week, MINIMUM (I’m an addict). You’d think I could get some points that I could apply towards my 10th burrito in 2 weeks! You guys are stingy. Keep up with the rest of the market.

I try to order to get the free topping and was still charge. Can’t go back and edit!!

I love the app and use it all the time. One thing though, it’d be nice to apply gift card balance to my order then pay the rest using Apple Pay or credit card.

Chipotle app does everything any restaurant needs to do for a good online ordering experience. Even lets you save your card info so you don’t have to enter manually each and every time and you can pay through the app and pickup at the store without waiting in line. Great application

After ordering on line and picked up, less quantity than when order in store. Order mybowl with guacamole and when got home, no guacamole in it. Very disappointing

Where’s the deals?

I order from the app very often and although the service in the restaurant is always wonderful, whenever I order off the app something is almost always missing. Today I ordered a side but when I got home and looked in the bag my side wasn’t there. This happens more often than not.

I did have trouble trying to create an acct so I did a temporary one . My food was hot and ready!! Delicious I will be using this in the future

I love Chipotle and I wonder why? Could it be queso or the chips with salt and lime? I love Chipotle how that be? Reason is because I Guac for FREE! I love Chipotle I think you should know.. The End

The app was a great success with the on time pickup but just wish I could’ve been able to order extra cheese and sour cream as I normally do in store. Outside of that it was still a tasty burrito.

Ordering online was easy, but the app wouldn’t accept the coupon code ‘“AVACADO” for the free guacamole. I had to pay for my “free guacamole” since you could only redeem the offer online or through the app. Not that the $2 is a huge deal, but what’s the point in having the offer if it doesn’t work? Disappointed.

I’ll start by saying it looks good and works alright, making ordering somewhat easy. However, Chipotle needs to have somewhere to add comments! I couldn’t order a tortilla in the bowl. I also like to customize my portions of ingredients and the app only allows for 3 customizations- it’d be easier to just go in to the store, making this app inconvenient. I also had nowhere to add a discount code and had to pay in the app.

Doesn’t store more than one gift card. Lists $25 balance on gift card, but has insufficient balance when checking out. The app also stopped working just as I was about to place my order.

+ Easy to use + User friendly + pictures of food :) - missing pay at store option - freezes up a bit

The guacamole was not free on July 31st... what to do!?!

Hey we’re completely happy. Very easy to use and understand. Top rating!

They don’t offer any rewards for getting the app. I prefer to order in person. I go to the same Chipotle 2x a week. My kids and I enjoy that experience of watching them prepare our food in front of us. Also the staff is awesome. You should have us enter in our phone number to at least earn points towards free food or guacamole, chips etc.

Never stays logged, sometimes won’t let you log In, no real point to having the app if you have to log in every time or can log in no real rewards for loyalty, just waiting memory on phone as I can go to website

Not able to use a gift card on the app.

Easy and handier than lines.

I very much like the App and the convenience it provides. It remembers my and my family’s favorites and makes reordering easy. Customizing an order is straight forward. My frustration with the app is the payment options. It only allows one gift card to be registered and if the balance is less than the order then it can’t be used. The app should allow multiple payment types per order so the balance not covered by the gift card can be covered by credit card or Apple/Android pay. 4 plus stars if that was available.

I cannot order a quesadilla and that’s what I get most of the time. Please come up with the option❤️

It never has deals, it’s hard to find what you’re looking for and there’s no menu to look at if you’re not ordering something. Plus the last 3 times I ate at the chipotle near my house the chicken was fatty almost every piece.

Convenient and there’s really no problem with the app that makes a drastic drop in the rating but everytime I ordered through the app, they always had 2-3 things missing/incorrect. The problem is just human errors and it can’t be helped. When you’re in the store, you see everything that goes in your food so you get what you see. It’s really not the same with this app because they already have it wrapped up by the time you get to the store. Employees really need to make sure they packed the food the way it was ordered.

Nice App.. wish it would let you customize your meal as far as adding extra’s like the website does.

The app won’t let you add more than one extra serving of meat!

The only thing is you can’t order a Quesadilla.

I can never add a vinaigrette to my burrito and they always forget it!

Love this app, works great. I just wish it had the option to pay cash again.

Hey Chipotle want to know what’s fun? Start making an order with this app and get into a few burritos and then try to order a quesadilla and can’t... and now realizing I have to go into the store to order and wait! Thanks!

This used to be my go to app for the entire family. A could go to my recent orders then add to bag and place the order. No muss, no fuss. Now all the recent orders are s****** up. It only shows one meal where there should be 3 Or 4 on all of my recent orders. And when I try to put a recent order in the bag, it says the bag is empty. You’re killing me!!! And you lost us today. I had so much trouble trying to place an order, I finally gave up and the fam and I went to Chuy’s instead. I won’t be going to chipotle again until I can order through the app, because there’s no way I’m standing in the long, long line at your Aker’s Mill location. Fix it and I’ll give you 5 stars!

Love the design of the app and being able to order and pickup in the store. Just wish I was able to add and use multiple payment forms such as multiple gift cards and as well as credit card payments.

Ok

Only allows use of one gift card at a time. No way to combine gift cards or transfer balances from one to another. No longer permits ordering online & paying in store.

So convenient, wish they delivered on my side of town.

Sorry, for these complaints! But, I couldn't get anyone's attention. 🤪 I do understand everyone is busy! I usually, place my order online just "minutes" before I come in and pick it up. Why are my orders COLD if you just filled my order? Why are the beans hard and corn cold? 🤨 And some orders are a "little" more than half full? (maybe, this is because of missing ingredient?)😨 When "supervising" my orders in line, they were always hot and over the top. 😀 If you knew your Family's order had just come online, would your quality and concern go up?😉 I am still giving 3 STARS, because most of the food that is warmed up in the microwave is AWESOME! ☺️

I’m in a community before Riverbend in New Bern, NC called Rocky Run located on Rocky Run Rd. How is it you deliver there and not to my house. What’s up with that? I was a fan but guess I’ll have drop you guys. Get it together.

Every time I’ve ordered online to pick up, it gives me the wrong pick up time and I end up having to wait.

The girl at the register is very very friendly. Good costumer service !

My daughter only eats the large quesadilla and as far as I can tell there is no option to order that online. Also, my other child likes to get sides of rice in a bowl and there is no option for that either. I eat at chipotle weekly and find it frustrating that I can’t utilize the app for my family’s order.

I love this app! I’m able to place my order, pay for it and pick it up in a reasonable time. I also love that it gives me the option to make it exactly how I want it (ie. ordering “light veggies” or “extra cheese”). I can also get the nutritional information based on my order. I couldn’t be happier with the Chipotle app!!

Chipotle App was working well for years then it began having problems with performance and reliability. I’ve noticed some improvement in features and hope that it continues to become more user friendly.

They’ve got my order wrong twice in a row now.

Wish you had option for side of rice or side of beans or a side of the salsas.

Your coupons are not working within the app. It states Missing Item. I tried using it in several different combinations, contacted the company so they sent new coupons and the new ones aren’t working.

It was so easy to navigate through my order and the pick up was just as easy. Love it!

I like that you can just order your food through the app and just go and pick up your food. No need to wait online. You can give special instructions as well incase you want double meat or extra guac.

The best service ever, we order at least twice a week and every time everything is right, always hot never cold, and the best crew and management staff.

Update menu on app!

Love the App - so easy and convenient!

This app makes everything so simple I have everyone I know download the app

Love the convenience of ordering off the app and having saved favorites for quick ordering. Could use a customization box as I’m not able to order double sides on a kids meal (only one rice or bean) or the giant quesadilla which I have to order in store only. Other than that it’s great!

Somehow added a duplicate item to my in app bag (my fault). Got ahold of the store before they made the order so that the duplicate item was not built. The in store manager asked me to call 1.800.chipotle to have the duplicate item refunded as he couldn't correct app order issues in store. When I called the recommended number, it was a chipotle catering line. I talked to someone in catering and they were able to transfer me to another department. This new department told me that even though I didn't receive the second item, I may not receive a refunded and that it could take up to a week for management to make a decision. Apparently ordering mistakes are almost impossible to correct. Again, this was my fault but the level of poor service post s**** up is really quite astounding for a company the size of chipotle. With systems this bad, no wonder they had problems with food safety.

This app is easy to use and very helpful. The ordering process was very easy. I like the pictures and ingredients options.

Super easy to use.

It's super fast & efficient, and save the time waiting in line to get your food!

Overall it works, and I really like that it remembers past orders and lets you order them again without rebuilding from scratch. I wish it would remember your login information. In the age of Touch ID, it’s annoying to have to type in your email and password every single time.

We very much enjoy and frequently utilize the mobile app. The only continual challenge is that we strongly prefer to pay at the store. It is no longer an option. Would be in very strong support of having this option added back.

I’ve always loved Chipotle & now that my daughter can eat it she loves it too.

Very easy to use app!! Easy interface and convenient!

I love this app but we also order a large cheese quesadilla sometimes and it is not an option in the app. Thanks!!

Chipotle I had to make up 10 different passwords until you guys were satisfied it wasn’t to simple? The password I use is good for all my bank accounts and credit cards.. but to simple to place an online order? Get over yourself!!!

If you order 2 orders of 3 tacos you always leave with just 2 tacos when you pick up you’re food. It’s a waste of time to try and use this method of ordering in order to save time.

So annoying! I got logged out of my account. I reset my password. I am prompted that my password has been reset. The prompt indicates that the username or password is incorrect. This becomes an endless loop- the prompts claim that you have successfully reset your password, but then claims that you are entering an incorrect email or password.

Submitted a very complex order for 5 people with lots of customizations and the person who prepared the food tonight got everything on the order perfect and it was done so quickly.

Today we ordered two bowls for pick up at the Exton, PA location and the orders were totally s****** up. We had ordered one veggie bowl and another chicken bowl. First of all, I had to wait for about 15 mins extra more than the provided time. That was still ok. Waiting there felt like standing in the line and ordering was faster as we saw the line being processed 3 times while we just waited. Finally we got the order and drove home only to find that we got somebody else’s order. One was carnitas and another was chicken. My wife who is veg of course could not eat it and we had to throw away the carnitas bowl. My wife called the location to complain and they just said to bring back the order for a replacement. We were so tired that we didn’t bother to. Very disappointed with the mobile order handling.

I ordered through the app, and it said that my meal would be ready at 1:15 PM. When I got there they could not find my order and I witnessed literally 20 people see their order before I did. Even some other guy stood up and said something. It’s absolutely ridiculous, i used the app so that way I can get my meal quicker and go but I ended up being there for about 50 minutes waiting for my meal. ridiculous. I would like someone to contact me regarding this issue. Thank you.

Very easy to use. I appreciate the option to save orders to make re-ordering easy. Only complaint is I'd like to put a tip on credit card

Why do I need to log in every time!?! Then password is never correct and you have to reset it. I frequent the app and restaurant so why?

Only thing you guys need is a drive-thru, PLEASE! Otherwise I love it you’re my favorite!

I wish you had a comment section on the app/website. Sometimes I get hot salsa on the side and there’s no place to order that. Other than that, it works great!

The last three time I ordered With the app the food is never ready. Also they print the order out while I’m there and make me wait to get my food, so I feel like there’s no point in using the app because I’m saving no time.

Today I use the Chipotle App to order dinner, it was easy, and very simple. I drove up and the love young lady quickly gave me my order without a hitch !! Just finished dinner! Delicious!! Thank you!😋

The app functions well — for ordering. Unfortunately it does let me provide feedback on my order. As usual, it wasn’t ready when I arrived at the designated time — with me there, they start to make it. And the gave me white rice when I ordered brown. Hey Chipotle, isn’t the something you want to know?

They have been servicing me for the past year an a half. They are so professional, clean, friendly & always make me feel welcome. Once I was having trouble with my phone & they would accommodate me over the phone. Nikki who is always at the register provides me with the most outstanding service. I would never think of going to another Chipotle & I work closer to the Boardman store. I would like to thank each & every one of them for the best service.

we got jipped and was missing half of one of our orders when we ordered online

The first time I used it I loved it! Order was ready and done perfectly right. The second time I used it (today), I got there about 5 minutes early not expecting my order to be done yet, but they hadn’t even gotten my order at all. My gift card that I paid with thru the app had been hit for the order, but yet the order itself was never sent to my local chipotle. I had the right time and place too, they just never got the order. My local chipotle was very accommodating though and made my order immediately. I will continue to use the app hoping it was a fluke.

Why aren’t full size cheese quesadillas on the app menu?

For a women who is always on the go. An making last minute meal decisions. This app has been a lifesaver no matter where I’m located. I’ve always been able to time make pickup perfectly. Thank you so much!!

It is truly Liiiiiiiiife! Love that I can’t just run in a pick up my order using the app! Super convenient especially when I’m rushing!

The app works well and I have had good luck picking up orders on time and as expected. The biggest fault with the app is that unlike with the Starbucks app, for example, new gift cards cannot be added together into a total balance. This gets annoying when a gift card balance is lower than the amount of the order. There is no way to pay with two gift cards. The second gift card will simply show as a $0 balance, which is confusing and annoying. Fix this and I would give the app 5 stars.

How about a rewards program? Something similar to what Chic-fil-A does would be a GREAT addition!

2 out of 3 orders correct... would like to see all orders correct sometimes though...

I could eat this every day!!

Very easy to use! Saves previous orders to make ordering faster! Can customize up to 3 food items so if you want light lettuce you can put that down or side tortilla.

Can’t pay in the restaurant after trying to put in the order on the app!? They took out this option! I never use my cc info in my phone.

This app is so easy to set up and soooo easy to use! I love this! I'm a huge Chipotle fan, so much so that I've eaten Chipotle every Thursday night for the past 5 years I believe. This app is the greatest thing ever.

App limits how much rice and other free toppings you can get. Complete and total waste of time.

Payment screen is a nightmare. Won’t do Apple Pay or scan credit card like it says. Faster to walk in a hold up the line.

Add a special request option!! I have a physical reaction to cilantro, so I order plain white rice, but there is no way for me to convey that in the app!

I love the idea of ordering through the app and then showing up at the precise pick up time and having my order ready, however that is rarely my experience. I have shown up and had people run through the line ahead of me while I wait for my order which ends up getting to me 5 to 10 minutes after the stated pick up time. Basically I would’ve been better off not ordering online and just running through the regular line. I’m a big chipotle fan so it’s not easy writing as someone negative review.

My only complaint with this app is that you can’t add dressing as a side you have to buy a salad in order to get dressing but my whole family loves the dressing on their bowls and burritos please chipotle add the dressing to the sides

It’s annoying there is no quesadilla option.

I love the app, but I really want to see support for multiple gift cards, so I don’t need to load them while standing at the counter as I use up the last of my balance. Or at least add functionality to add balance to a gift card from another gift card... something!