bvaidvaid's Review of ChipotleReviewed on 9/6/18 7:17 PM
I ordered food in advance and it was freezing cold and missing my hot salsa as well as double chicken.
jicloud's Review of ChipotleReviewed on 9/6/18 7:10 PM
Have been trying for the last 30 mins to order a meal and it errors out constantly. There also needs to be a spot where you can specialize because having “light” and “extra” as the only modifiers is awful.
PechonaliDaD's Review of ChipotleReviewed on 9/6/18 7:06 PM
I tried to order online and once i added most items it kicked me out. Then I tried the app and once I added all the items it kicked me out. Came to the actual location and after standing in line they made us order separately and told us we had to wait cause they had other online orders! Worst customer service ever!
keithdal's Review of ChipotleReviewed on 9/6/18 6:50 PM
The app and the website are very good. The only drawback is that there is no option for plain white or brown rice. All five members of my family enjoy your food but do not like the normal white or brown rice. Having the opportunity to choose plain white or brown rice when ordering from the app or on line would be wonderful. Thank you very much.
Obliviga's Review of ChipotleReviewed on 9/6/18 6:37 PM
You guys should have two servers, a production and pre production server. DO YOUR MAINTENANCE ON PRE PRODUCTION SO USERS CAN ALWAYS USE THE APP!
Dogggg14 👎👎's Review of ChipotleReviewed on 9/6/18 6:34 PM
I live 4.4 miles away and you can’t deliver!
Ron Mexico 82029373's Review of ChipotleReviewed on 9/6/18 6:33 PM
No food. I am hangry and disappointed in my favorite lunch spot
jtheath88's Review of ChipotleReviewed on 9/6/18 6:29 PM
This app was great but I pick up for multiple people so having the ability to write a note was great. You guys have deleted the note option Lame! Now I have to order it over the phone to specify my order ...... which you guys hate bummer Also only 3 customizations is stupid because you can do as much as you want at the store. So I’m saving no time. Also the quesadilla is not an option. Honestly worst restaurant app ever
Ocalacub's Review of ChipotleReviewed on 9/6/18 6:16 PM
I decided to order something ahead of time and swing by and pick it up. I placed the order, went to check out and it just buffered fir a bit and didn’t go anywhere. So I backed out, placed the same order again and hit check out. Same thing, so I backed out again and decided to check if I had anything in my “bag”. I had both orders in there. So I delete one and checked out from there. Just kept on buffering and never placed my order. So ended up going and waiting in line to place my to go order.
allis2412's Review of ChipotleReviewed on 9/6/18 5:48 PM
Super convenient to be able to order for pickup, but lately the app has been messing up quite a bit lately..
nietc's Review of ChipotleReviewed on 9/6/18 5:46 PM
The app or website for delivery has been down for 2 days.
H E S Friday's Review of ChipotleReviewed on 9/6/18 5:17 PM
I wanted to try chipotle’s new delivery service but their app crashes and freezes so often it has been made impossible. It lets you get through the process of making your order without any problems, then crashes in the order review. And when you close the app and relaunch it to start over, your previous order is still in the cart unable to be removed!!!! Incredibly frustrating. I tried to place my order in safari instead, and am automatically redirected back to the app.
monkeygirlpeace's Review of ChipotleReviewed on 9/6/18 5:11 PM
This was literally perfect for me because I ordered before my last class before lunch and set the time for pick up so when i went to get my lunch it was ready and i was able to get back to school in time before lunch ended. Thank you Chipotle
Jamie95347's Review of ChipotleReviewed on 9/6/18 5:11 PM
There should be an option to pay at the store at the time of pick up! There have been times that we have only had cash and wanted to order online to save time or just being too hangry to stand in lines, but we’re unable to because there is no option.
Jankins 00's Review of ChipotleReviewed on 9/6/18 5:09 PM
Takes entirely too long to order now. GPS issues as well issues placing the actual order. Kept getting something is wrong error.
kneth05's Review of ChipotleReviewed on 9/6/18 5:06 PM
I tried 4 different times trying to order my food on the app for pick up, and it never loaded. It would eventually cancel out and I would have to re-order my food. I was never able to place my order.
rather lick a toilet seat's Review of ChipotleReviewed on 9/6/18 5:03 PM
Easy to use- would be helpful to have option “special instructions “ on each line (like sour cream - on the side)
vogelblick's Review of ChipotleReviewed on 9/6/18 5:03 PM
Team it’s timing out! Get Azure or AWS! It’s called being able to quickly scale when you release a new delivery product. Hit me up if you need help I’m local to Denver! Probably lost a ton of business today! Ps clever disabling rate app button in app as this is happening...
Peaceshocka's Review of ChipotleReviewed on 9/6/18 5:00 PM
Dropping orders can’t fill a bag. Fills the chipotle logo ‘wait’ comes up and the bag is empty
TripleHeartthrob's Review of ChipotleReviewed on 9/6/18 4:49 AM
I don’t like that you cannot pay in the store anymore. I also don’t like that you cannot add customizations. It also seems as though I get less food when using the app then when I am in the store.
whill1989's Review of ChipotleReviewed on 9/6/18 4:47 PM
Not processing orders but still charging credit cards
edriant's Review of ChipotleReviewed on 9/6/18 4:43 PM
The app is super slow now and keeps glitching and freezing. The older version was way more efficient than this new one.
dwtek's Review of ChipotleReviewed on 9/6/18 4:25 PM
Horrible app. Cannot order anything, keeps emptying bag. I do not have time to keep working through this. If you offer an app, make sure it works!
Clarkdohh's Review of ChipotleReviewed on 9/6/18 4:22 PM
The amount of time that I have attempted to submit or even attempt to add a meal/s to my bag just to have it emptied in the end is sickening. I will never eat chipotle again due the clear incompetence of their IT team to have a solid application to take my money. I will not be apart of it.
Super fan 2928373's Review of ChipotleReviewed on 9/6/18 4:07 PM
App doesn’t work. I build my meal and it tells me my bag is empty. Loads for a long time.
easytoorder's Review of ChipotleReviewed on 9/6/18 4:02 PM
Love how it’s very quick and easy to order with the app! The only thing I wish they would update is ability to request an extra sauce or salsa. I always have to ask when I get to the restaurant. It would be great if it’s already in the bag and I can pick up and go! Other than that I love the order and pick up!!!
mark12143's Review of ChipotleReviewed on 9/6/18 1:55 AM
No options to order a quesadilla. That’s all I wanted for lunch. Bummed.
KHX3xxxx's Review of ChipotleReviewed on 9/6/18 1:53 AM
Each item in cart should allow for a short message/note. Would save lots of hassle, make app more user friendly, and make ordering ahead more likely!
burrit-ohhhh's Review of ChipotleReviewed on 9/5/18 9:53 PM
This app is streamlined and smooth. Terrific user experience!
Ludwiglevo's Review of ChipotleReviewed on 9/5/18 9:42 PM
Download this app trying to order a delivery, turns out the shopping cart cannot add any items inside successfully. I cannot register a new account because I got warnings constantly telling me there are something wrong in server. Kept telling me to try later. But it never worked
Jaykushcloud's Review of ChipotleReviewed on 9/5/18 8:39 PM
Just got my first free delivery and it came before the estimated arrival time. All portions correct too!! Too awesome highly satisfied with the apps service today 👌🏼
33CV33's Review of ChipotleReviewed on 9/5/18 7:50 PM
The app is easy to use and make changes to my order. The delivery feature is awesome and it was super fast! I’d definitely use it again!
ConnieCham's Review of ChipotleReviewed on 9/5/18 7:45 PM
There should be an option to order quesadilla’s!!!
Envybobbysoxer_'s Review of ChipotleReviewed on 9/5/18 7:21 PM
I love chipotle (who doesn’t?). The food got her about 10 min later than set, but nothing super ridiculous. And the food was a bit cold when we received it. The app gave me a really hard time ordering at first but after completely closing down the app twice it finally let me put the order in and pay. For this I give it for stars.
Ellray565's Review of ChipotleReviewed on 9/5/18 7:01 PM
This app is impossible!!! I had no trouble until today, what happened?
bevillmen23's Review of ChipotleReviewed on 9/5/18 6:44 PM
No quesadilla option to order.
Mkatblue's Review of ChipotleReviewed on 9/5/18 6:04 PM
My first time ordering online I went straight to the website. It wasn’t working properly so I downloaded the app thinking that would work. It wasn’t until my 4th try that it finally worked via the app, but I tried ordering via the website at least 6 times. When it worked properly it was great. My food was prepared and good to go on time.
b-freakin-anca's Review of ChipotleReviewed on 9/5/18 6:01 PM
- Overall, very slow when performing different actions (with or without wifi) - Bag randomly becomes “empty” between adding items - had to “recalculate” delivery price after adding payment information - Spent 30 minutes trying to order two burrito bowls. This is the second time I’ve re-downloaded the app and have NOT been able to successfully place an order.
hdkkalamdmcokwbdnfkjvmesnsis's Review of ChipotleReviewed on 9/5/18 5:45 PM
Keeps crashing, been trying to order for the past 2 hours. Worst experience I’ve ever had
Okiegyrl80's Review of ChipotleReviewed on 9/5/18 5:39 PM
It keeps emptying my bag and then when I add it back, there's multiple. Then when I removed the duplicate, it emptied the whole thing. Fix your coding.
Cmcbr85's Review of ChipotleReviewed on 9/5/18 5:30 PM
The app used to work ok but it’s been awful lately to place orders. It keeps giving the “something went wrong” message because it can’t load. Finally it works, and then it suddenly empties your cart. The app is SO SLOW!!!!!!! Like, so slow. You’d think a company worth millions would hire some top notch developers to get this app right.
shwiskcnwkakfehe's Review of ChipotleReviewed on 9/5/18 5:26 PM
This is not the first time I’ve tried using the app and it’s taken over 30 minutes to put an order through. I don’t know if there is too much traffic through the app for it to handle, but the I have issues on almost every page and it sends me back to the start multiple times. It’s really too bad, because I never had problems before and I love the convenience of the app! I hope that they get all the bugs fixed in the near future!
海洋饼干pheno's Review of ChipotleReviewed on 9/5/18 5:24 PM
delivery not working
cincinnati 2018-09-05's Review of ChipotleReviewed on 9/5/18 5:20 PM
The ordering process seemed easy, but the order which went into the bag was incorrect and I had to try several times to remove items from the bag. After all of that, when placing my order I received a message that the chosen store for pickup was closed — I had selected it from the app map, it is two doors down from me right now and very much open. I ended up going to the online app to place my order. A disappointing app experience with so minutes of my time wasted.
Pha-Q2's Review of ChipotleReviewed on 9/5/18 5:19 PM
Love the restaurant, hate the app now. Ordering from the app has gotten so much worse. Freezes up, issues with trying to pay, issues with removing items from the bag. I have to constantly close out of the app and reload. Also, they took away the pay in store option. I used to love ordering from the app, skipping the gigantic lines and be on my merry way. I got so spoiled and now this app is TERRIBLE!
Darsna's Review of ChipotleReviewed on 9/5/18 5:12 PM
Just downloaded this app and I think I may just try grub hub. It keeps freezing and telling me that I have nothing on my cart. 🤬🤬
i love kiss kiss kiss's Review of ChipotleReviewed on 9/5/18 5:06 PM
My order was wrong and there is no response and no refund
clereece89's Review of ChipotleReviewed on 9/5/18 5:02 PM
I just fought with the app for 20 minutes trying to place an order and it kept clearing my bag right after I created a meal. I don’t know what you did to it but it’s horrible. Decided to go elsewhere for lunch bc it was t worth my time.
StudyBuddie's Review of ChipotleReviewed on 9/5/18 4:38 PM
I’m trying to order through this application for the free delivery promotion and it keeps crashing. It’s been about 20 minutes now and it keeps clearing and reloading my bag.
This failed's Review of ChipotleReviewed on 9/5/18 4:18 PM
I am trying to place an order, but the meals are not added to the bag. Frustrating!
MrJJangoo's Review of ChipotleReviewed on 9/5/18 4:06 PM
The app’s servers are so slow that it takes forever to click onto another option or screen. Sometimes it doesn’t even register the information I put in, delaying the process for a quick pick up and tediously have to repeat certain steps. Never been so frustrated just trying to order food from an app. Come on Chipotle.. a multi million dollar company can’t even run a proper, functioning app that’s suppose to save time.
TeamSamsung's Review of ChipotleReviewed on 9/5/18 4:05 PM
Tried numerous times to order at work.
Chitrakojha's Review of ChipotleReviewed on 9/5/18 2:33 AM
You can’t cancel an order, calling the store doesn’t help. Stores are out of supplies. You don’t find out while ordering. Wasted my evenings many times
Nattuuss's Review of ChipotleReviewed on 9/5/18 1:28 AM
I put in my Chipotle order at 5:40 PM and it didn’t arrive until 7:32 PM. The food was cold and tasted stale! I will never ever order from this restaurant or use door dash again! I want my money back and will spread the word of how horrible of an experience this was. I don’t blame my delivery driver Luis because if it wasn’t for him, I probably wouldn’t have gotten the food at all, even though is terrible!’ F.Y.I. My estimated food arrival time was 6:13 PM!!
Mayian jaguaie's Review of ChipotleReviewed on 9/5/18 11:54 PM
The IOS app was difficult to work with & kept giving a “something went wrong” message. The order arrived 25 minutes late. I will try ordering again in a few months when the system works better.
Miss Wahlberg's Review of ChipotleReviewed on 9/5/18 11:49 PM
John was very nice and text me when he was about 5 minuets always. Food hot and yummy
CMZ52's Review of ChipotleReviewed on 9/5/18 11:45 PM
Pay options should have paypal
bbbbbbb234343's Review of ChipotleReviewed on 9/5/18 10:29 PM
It never came
JMicki7's Review of ChipotleReviewed on 9/5/18 10:16 PM
I think the overall design of the app is good. It is easy to use and very straight forward. However, the use of swiping for extra/less items is annoying as well as swiping to submit payment. I’d like to see that changed to a more classic design.
ImB@tm@n's Review of ChipotleReviewed on 9/4/18 9:56 PM
The app doesn’t allow you to put certain items on the side like cheese. Allow the app to able to customize your order much more.
ghghhygfhhf's Review of ChipotleReviewed on 9/4/18 7:29 PM
It’s not letting me sign up or log in
Hutu gale's Review of ChipotleReviewed on 9/4/18 7:23 PM
I love the staff at the Kendall Square store. They are fun and helpful. They always have a smile on and are never rude.
GiGi0607's Review of ChipotleReviewed on 9/4/18 4:40 PM
I have added my meal to the bag 16 times and my bag is still empty
ohiofreebird's Review of ChipotleReviewed on 9/4/18 4:39 PM
The app is slow and cumbersome to use.
Melina Rey's Review of ChipotleReviewed on 9/4/18 2:55 AM
Please let there be a large chip option! I can only order the small bag when I use the app.
jesie44's Review of ChipotleReviewed on 9/4/18 1:06 AM
I am really liking the app EXCEPT I can’t order my son’s plain cheese quesadilla and defeats the purpose of ordering ahead.
J@$0N1113's Review of ChipotleReviewed on 9/4/18 12:56 AM
Love this app, definitely easy to use. One thing that could be improved is having an option for comments, we needed a side of salsa and could not add it to the order on the app, just had to ask at the restaurant. LOVE Chipotle!
T-Fritz's Review of ChipotleReviewed on 9/4/18 12:32 AM
Easy to use and the order was ready and accurate!! Highly recommended to avoid waiting in line.
pahesq's Review of ChipotleReviewed on 9/4/18 12:27 AM
The changes locations even though I set a location. Paid $25 too much. Also the orders are hardly ever filled correctly. Disaster.
Mrausch11's Review of ChipotleReviewed on 9/4/18 12:17 AM
Everything correct and ready to go!
Thisgamesveryslow's Review of ChipotleReviewed on 9/4/18 12:09 AM
Put an order in for delivery off a instagram promo. Then it told me to pick it up. Great promo
-liz's-Dad-'s Review of ChipotleReviewed on 9/4/18 11:42 PM
Inputting my order was easy. Trying to pay, extremely frustrating - couldn’t get it to work.
jnapoli19's Review of ChipotleReviewed on 9/4/18 11:24 PM
I tried to order from the app for a pickup order and had a gift card with some money on it but since my order total was more than the gift card balance I wasn’t able to do a split payment.
doofwarrior's Review of ChipotleReviewed on 9/4/18 10:02 PM
I ask frequently about why the option is not available to order a quesadilla. There have been several updates since I first asked about the lacking menu item. Since then you’ve added menu item like queso, taken away the options to include special instructions like “add a large quesadilla”, taken away the option to ask for extra toppings, etc. you’ve taken a mediocre app and made it awful. Congrats! PS. Add the freaking quesadilla already!!!
Imsanjayrks's Review of ChipotleReviewed on 9/30/18 7:59 PM
I ordered using the app and went to store for pickup. The store did not revive the order so I ordered again in store. Later found that the app had processed the order and was paid. There is no customer service number for Chipotle to get the refund. Avoid using Chipotle app.
AU TigerTown's Review of ChipotleReviewed on 9/30/18 5:02 AM
Only one gift card can be loaded at a time so you must retain future gift cards until you have depleted the existing card loaded. This is very annoying due to the fact if you are trying to place an order within the app that totals more than your remaining balance it will not let the order be placed. This is absurd given it is the year 2018.
Jennie1203's Review of ChipotleReviewed on 9/30/18 1:08 AM
I usually use the app to order but now the option to pay in store has been removed. I don’t always want to pay online this shouldn’t be the only option.
MrsRobb2008's Review of ChipotleReviewed on 9/30/18 12:49 AM
I spent 20 trying to get the app to confirm my delivery. Finally called the store I was ordering from only to be told they in fact don’t do delivery. Why have the app if they don’t link up with the store
Dkcbrandt's Review of ChipotleReviewed on 9/30/18 12:31 AM
So easy to use and pay. Makes going to chipotle the easiest option when it comes to takeout.
jkgnEat's Review of ChipotleReviewed on 9/30/18 11:27 PM
Never fails that ordering online, portion control is questionable. About 1/2 the portion if you took the extra three minutes it takes to go into the store.
JohnnyDubstarWhite's Review of ChipotleReviewed on 9/30/18 11:23 PM
Just used the new version of the Chipotle app and it is awesome! Functionality is great and just easy to use. Showed up, order was ready and paid for. Walked in and out in under 2 minutes. Great job with this new version!
Tankdingley's Review of ChipotleReviewed on 9/30/18 10:36 PM
Can’t order a large quesadilla. For a restaurant that champions custom ordering from any of their ingredients, this is a major hole. You have to pay for the order so that doesn’t allow you to order something close and have the price adjusted at pickup. There also is no comment section to order a similar item and make a comment to have it created as a large quesadilla.
XPoop-a-loopX's Review of ChipotleReviewed on 9/30/18 10:18 PM
Super convenient to order while I’m at work and pickup on the way home while skipping the line! Only thing I wish they’d add is an area for written comments for things like food allergies. Never had an issue with orders even for large amounts of food
amurrow's Review of ChipotleReviewed on 9/3/18 8:04 PM
Overall the app is easy to use and gets the job down. A couple of things- allow a area to write a quick note about the order, instead of having to completely resign in, allow a key code for quick access.
twils171's Review of ChipotleReviewed on 9/3/18 7:21 PM
I’ve ordered a couple times now, order has always been perfect. Only reason I gave a three star is I love extra cheese on my burrito bowl but there is no place to select or write I want extra cheese. Delivery was as promised, food was cold though. My suggestion is wait until delivery person is on the way to you before you make the food, delivery was 30 minutes, I’m assuming food was made when my order came through. #lovemesomechipotle
rubso's Review of ChipotleReviewed on 9/3/18 3:14 PM
And no true customizing of order. Can't double on any ingredients nor get easy on the rice or easy on the salsa ......
San Antonian 2's Review of ChipotleReviewed on 9/3/18 2:03 PM
I wish the app had the option of paying at the restaurant. Also please add more meat to the bowls. Some of the steak has gross fatty pieces that cannot even be chewed so then you only get a few pieces that can he eaten. Don’t be so cheap!
grace.katherien's Review of ChipotleReviewed on 9/3/18 10:01 PM
Love the chipotle app. Super easy and convenient my only wish is that they would add a quesadilla option on the regular menu and not the kid menu. Other than that I love it!!!!!
Brandi Eli opus's Review of ChipotleReviewed on 9/29/18 9:25 PM
The app is very user friendly!
David H in AZ's Review of ChipotleReviewed on 9/29/18 8:08 PM
I cannot got the life of me figure out how to get your “rewards”? Do I scan a receipt? It doesn’t SAY that. Don’t understand why this could be so complicated.
Egglebergle's Review of ChipotleReviewed on 9/29/18 8:04 PM
I just walked into a Palo Alto location and the line was horrendous. So, I thought I’d be smart and order using the app. The app said it would be ready in 15 minutes. When I went in at the designated time, they hadn’t started my order yet.😡 now I’m Standing around waiting. Not understanding the point.
Regulargirl954's Review of ChipotleReviewed on 9/29/18 3:53 PM
The app is beautifully designed and works when you need to place an order for pickup. However, the app crashes every time I need to put in my address for delivery.
Reyes25's Review of ChipotleReviewed on 9/29/18 12:54 AM
I LOVE Chipotle. It's one of my favorite restaurants. But the app is absolute trash. It's always crashing and giving a "Sorry, something went wrong. Please try again later message" causing you to start over again. Okay well I could get over this but now, the stupid app won't let me add any new payment methods. I go through the hassle of filling out all the payment info but when I go to press "Done" nothing happens. It doesn't matter how many times I press it, it won't do anything and my only option is to X out of it. I've been having this issue for over a MONTH. Y'all fix your dang app already because this is just ridiculous 🙄
Gemini Silver's Review of ChipotleReviewed on 9/29/18 12:39 AM
I just started using this application as a means to get Chipotle Burritos quickly without waiting in crowded lines and the service was on-point! Would recommend for everybody, including Chipotle lovers. 😉
Ramixon's Review of ChipotleReviewed on 9/29/18 12:18 AM
The app is great and introduced me to new options when ordering that you don’t get when in the store like 2 types of meat for your bowl or burritos. Super easy to setup. I would definitely recommend this app.
Jajbsinakbd's Review of ChipotleReviewed on 9/29/18 11:35 PM
You guys should really add an option for people who want quesoritos. I’d pay extra for this every time I order if it was an option.
CentralFlorida Zillow's Review of ChipotleReviewed on 9/2/18 9:42 PM
I love that I can order Chipotle for delivery! However, the payment options are lacking. I have a $10 gift card, but I can’t use it for my purchase through the app because my order is $15. The app should allow you to use multiple payment options when placing an order.
MegaFoodSci's Review of ChipotleReviewed on 9/2/18 7:16 PM
I have been seeing targeted online ads for this app and associated delivery, so I figured I’d give it a try. Online ordering process went fine, but the store 0.9 miles from my house doesn’t deliver. Ok, I’ll take a quick drive over. When I arrived at the store to pick up my food, the pickup window was being used for empty cardboard box storage, and my order hadn’t been fulfilled yet, even though it was past my requested pickup time. Then the employees started filling my order from a separate hot-table of ingredients that turns over much slower than the main food line, so not as fresh. :-/ Looks like corporate hq is getting too far ahead of the individual stores and rolling out initiatives that the individual stores aren’t ready to implement yet.
Bull-Taco's Review of ChipotleReviewed on 9/2/18 6:10 PM
App works great, and it’s nice that it keeps your previous orders, in case you’re a creative of habit!
AmaPunx's Review of ChipotleReviewed on 9/2/18 5:46 PM
I was visiting Temple today and we decided to order Chipotle. Food was ready upon walking in and everything was perfect. Thank y’all so much. Good stuff.
Fjdffbttjfdjdjdsbefdhfhogufvc's Review of ChipotleReviewed on 9/2/18 2:33 AM
The app works perfectly, I love using it when I’m on a tight schedule 5/5
a guy from jax's Review of ChipotleReviewed on 9/2/18 2:26 AM
It sent it to the store but didn’t alert them. No big. My belly is full. But it messed up.
dwinne's Review of ChipotleReviewed on 9/2/18 2:02 AM
Too easy to select or unselect options while scrolling without realizing it. Also, why not have a loyalty or points program since you have an app?
Suzyq35209's Review of ChipotleReviewed on 9/2/18 12:42 AM
My only problem with the app is that he doesn’t keep me logged in for even a few days. When I want to order quickly, I don’t want to have to log in again to an app that is on my phone.
Senortod's Review of ChipotleReviewed on 9/2/18 11:41 PM
I used the app the first time and it took me 3 tries before my order actually stuck. I was hoping to repeat my order today and I logged in and it says I’ve never ordered before. Fix the bugs and this will be a cool app!
wardjd6's Review of ChipotleReviewed on 8/20/18 7:03 PM
Nice app the only thing that I would add is a calorie total for the final meal selection
OpFbM3's Review of ChipotleReviewed on 8/20/18 5:45 PM
kate5272's Review of ChipotleReviewed on 8/20/18 3:30 AM
Best place to eat love the food
whgrbdgkftjvtncdh's Review of ChipotleReviewed on 8/20/18 2:03 PM
This is the dumbest feature. If I want to pay in the store I should be allowed to.
KMO!!!!'s Review of ChipotleReviewed on 8/2/18 8:56 AM
This food is light and will fill you up for your $ it’s also made very fast. This is my second time eating Chipotle and I’m in love I ordered online the second visit and the first my wife introduced my son and myself to it. The kids meals are great in nutrition and portions... Next time you want great food for you buck try Chipotle!!!!!
Diz408's Review of ChipotleReviewed on 8/2/18 5:06 AM
There should be an option on this app to put stuff that will cool down the hot part of the dish put the lettuce sour cream cheese plus have a pick up order inside a warm oven not to high but just right
AirDre6's Review of ChipotleReviewed on 8/2/18 4:16 AM
My order was ready when I got there, good service.
Tadow187's Review of ChipotleReviewed on 8/2/18 2:28 AM
App is not user friendly at all compared to other food apps.
av_muppet's Review of ChipotleReviewed on 8/2/18 2:19 AM
They never fail me. My only thing I wish you would bring back comments when ordering online. I only like to get half rice and beans and when ordering online I’m not given the option.
SeanzyN's Review of ChipotleReviewed on 8/2/18 2:05 AM
Wow what an improvement this app is! You can now order fajitas and now you can swipe to the left to customize if you want more of a certain item or lighter of a certain item. Or you can swipe to the right to double the amount of item of food. Only improvement this now needs for a 5 star rating is how to order a tortilla on the side when you order a burrito bowl and then this app is golden!
love.nick&admin's Review of ChipotleReviewed on 8/2/18 1:50 AM
Quick and convenient!
Gina.andersen's Review of ChipotleReviewed on 8/2/18 1:40 AM
Hey- why is my favorite location (Sunnyside in Happy Valley Or) not taking mobile orders any more?!? It’s so nice... I miss it
Mom to Harley and Xzavier's Review of ChipotleReviewed on 8/2/18 1:31 AM
I’m not even sure why I downloaded the app. No points. No rewards. No incentive. Nothing.
TDintheD's Review of ChipotleReviewed on 8/2/18 12:57 AM
Too many times I’ve tried to scroll up and down your menu only to have it change my order thinking my swipe it was the tap. It happens all the time and I constantly have to check and recheck my order to make sure nothing got messed up when I simply tried to scroll through the menu vertically.
LolaG2's Review of ChipotleReviewed on 8/2/18 12:49 AM
Ordered online through the app for the first time. App said free guacamole with first online order. So, didn’t order it and Never received it. :(
Buckeye917's Review of ChipotleReviewed on 8/2/18 12:42 AM
Your old App use to let us add comments. This App does not let me specify that I like to have my tortilla in the bowl! I can only say on the side now!!
Jcshokcsronv's Review of ChipotleReviewed on 8/2/18 12:34 AM
But yummy as always! App is easy to use.
RickyRebel's Review of ChipotleReviewed on 8/19/18 9:37 PM
They didn’t start the order until I got there. 5 minutes after it was suppose to be done. No different than coming in and ordering it like everyone else.
Crashing racing's Review of ChipotleReviewed on 8/19/18 9:31 PM
ManWithoutHat's Review of ChipotleReviewed on 8/19/18 8:40 PM
Disappointing. I keep getting an alert that says “Something is wrong.” But the app alert doesn’t tell me WHAT is wrong with my registration! So the app is worthless for me.
musicteacher501's Review of ChipotleReviewed on 8/19/18 6:29 AM
This is the first time I have used the app. I thought it would be convenient to use the app and grab dinner before work however, it wasn't until I had already paid that it showed me ordered twice. When I was trying to order the bag order screen kept showing up with my order then go blank so I would start over and it only showed one order in the "bag" at the time I purchased however, when I cashed it out it showed twice what it should have been. Still love Chipotle but I will probably stick to going inside for a while.
Kemacveal's Review of ChipotleReviewed on 8/19/18 5:52 PM
Whoever created this app, please make it easier, obvious, or more user friendly to select the location where to want to order or at least set a preferred location as a default. It’s so easy to order from a totally different location than the one that’s more convenient
texasbonnie's Review of ChipotleReviewed on 8/19/18 5:33 AM
I was really disappointed in my service today my burrito was so full of rice . The person forgot the chicken. The steak burrito was suppose to be to different scoops of beef it’s come like that. Please contact me because so unhappy and I love coming every week. This my first pick order and last.
hard to die's Review of ChipotleReviewed on 8/19/18 4:31 AM
Missing important informations
Cece3232$'s Review of ChipotleReviewed on 8/19/18 3:03 AM
The app needs to be updated to where you can order online and pay in store not pre-order
Gb0078's Review of ChipotleReviewed on 8/19/18 2:46 PM
Usually done before the time stated!!
El Pico tu culo's Review of ChipotleReviewed on 8/19/18 2:15 AM
It’s good that even though what happened in powell store chipotles knows how to bounce back and do what’s right great job team!!!
baybay111's Review of ChipotleReviewed on 8/19/18 1:46 AM
I love the app, accept for the fact that I cannot order sides. Every time we order I have to order sides of rice at the store. Thanks!
Never again 1's Review of ChipotleReviewed on 8/19/18 1:29 AM
Order tonight due to a busy work schedule. Upon picking up my order it was without guacamole or pico. So basically I had rice and meat and a little bit a lettuce. What’s the point of using this app if nobody can get it right plus being charge extra for guacamole is infuriating.
Unpinned-yup's Review of ChipotleReviewed on 8/19/18 1:28 AM
App is bad. Takes a long time to work and tells you restaurants are closed when they aren’t
JillianJen's Review of ChipotleReviewed on 8/19/18 12:19 AM
This app doesn’t work. I repeatedly add items to my bag and they disappear. It’s just a horrible app. Useless and no way to access help.
PRGM97's Review of ChipotleReviewed on 8/19/18 12:17 AM
Your app is super slow. It loads slow. When I want to view my cart, it loads slow. When I try paying through the app, it’s also slow.
Helementing's Review of ChipotleReviewed on 8/19/18 12:08 AM
It took me more than 20min to order two burritos using the pick up option! The app loaded for what it felt like eternity for each information I submitted!
GhostofTrinda's Review of ChipotleReviewed on 8/19/18 10:03 PM
Very glitchy app. It hasn’t been able to sign me in for a year, it wants me to try again later... I try once a month. Finally it signed me in and refuses to allow me to order also refuses to update an address for delivery. This app generally doesn’t work.
NuclearTM's Review of ChipotleReviewed on 8/18/18 9:42 PM
This app is the absolute worst. Poor construction, poor design and difficult to use.
idontwantanicknamejason's Review of ChipotleReviewed on 8/18/18 9:26 PM
This app is incredibly frustrating and not fun whatsoever to use. I don’t know why but all of these updates on these apps lately have been horrific and made life really difficult on the users. Constantly crashing and troubles with submitting orders at locations closest to me. Poorly made this time around..
promotions dont work's Review of ChipotleReviewed on 8/18/18 9:23 PM
App NEVER works. Any promotional offer is never ever taken through the app. Irritating
PolloRito's Review of ChipotleReviewed on 8/18/18 9:10 PM
Couldn’t use offer code
JohnnyMac386's Review of ChipotleReviewed on 8/18/18 8:53 PM
Does not work. Can't even sign in. My email address and phone number better not get sold. I am deleting the app.
Kaka dada's Review of ChipotleReviewed on 8/18/18 8:53 PM
Student offer doesn’t work on two meals. Stupid app. Try to swipe down and it clicks on the item even if you don’t want it. Deleted it.
mrt714's Review of ChipotleReviewed on 8/18/18 8:32 PM
I’ve been trying to order through the app for the past hour. It is HORRIBLE. Don’t waste your time
Frankrizzo442's Review of ChipotleReviewed on 8/18/18 8:29 PM
App is so buggy and doesn’t even work half the time. Tried using it today during BOGO and wouldn’t you know it, offer code not valid. Lame app.
Amb3r6's Review of ChipotleReviewed on 8/18/18 8:24 PM
I can’t log in and I can’t sign up..
Lennygetsome's Review of ChipotleReviewed on 8/18/18 8:18 PM
With how bad this App is combined with Chipotle’s inability to create a functioning website, I will not be eating here again
User 08's Review of ChipotleReviewed on 8/18/18 7:57 PM
I figured this app would be simple like a lot of other restaurant apps available but apparently not. The app is SUPER slow. Then, when you place our order in your “bag” the app won’t recognize it so you have to do it over. However, when you do the order over again, your first one magically appears in your bag. Promo codes also require multiple tries to register. Really frustrating.
uegwbdkdowne's Review of ChipotleReviewed on 8/18/18 7:49 PM
My husband and I ordered off of the app, everything seemed fine until I went to pick up our food. I left my card at home because we had already paid online. When I got to chipotle (20 minutes away) they told me that they had not received the order. We checked our email and they had sent us an email that the store was closed. It was 2pm on a Saturday. I was then unable to order online for the next hour that I sat in the parking lot and tried because I had left my card at home. It was a complete mess and I am actually probably going to avoid chipotle all together for the inconvenience.
runningwild94's Review of ChipotleReviewed on 8/18/18 7:40 PM
Slow and forgets what’s in cart. Then when you order again all your old try’s are still in cart and impossible to remove.
Leah ohms's Review of ChipotleReviewed on 8/18/18 7:33 PM
Updated app so I could use the BOGO coupon for students. Every single time I clicked on my bag, it would freeze and clear my bag. I couldn't even place an order.
Shovon82's Review of ChipotleReviewed on 8/18/18 7:21 PM
Buggy app. Added 2 entree and all my orders disappeared .
billyredline's Review of ChipotleReviewed on 8/18/18 6:54 PM
What a joke
broadwayislife's Review of ChipotleReviewed on 8/18/18 6:52 PM
I tried to use this app a second time and it kept crashing. Adding orders back in that I deleted, then deleted my order entirely. At one point I had 18 orders in my bag, and then none. It was all a mess and I ended up just going without chipotle entirely.
bwc50's Review of ChipotleReviewed on 8/18/18 6:46 PM
I love chipotle but the app simply never works. It always has an error message when i attempt to make an order through the app. Idk how they haven't fixed it...
bballnss's Review of ChipotleReviewed on 8/18/18 6:44 PM
We love Chipotle. Due to food allergies, it's one of the only places my kids can eat out. I tried for 20 minutes to order my food on the app today. After it couldn’t decide whether my order was in the bag or not, we gave up and went to Chick-fil-a instead
GKa147's Review of ChipotleReviewed on 8/18/18 6:40 PM
Terrible app so many kinks I just got so annoyed trying to place an order that I eventually just gave up on chipotle all together
Deeznutskerplunk's Review of ChipotleReviewed on 8/18/18 6:36 PM
Gets stuck on BOGO screen when trying to check out. Can’t get to “bag” without adding something. Waste of 40 minutes putting the same order over and over after.
Pursell's's Review of ChipotleReviewed on 8/18/18 6:34 PM
Literally just spent 40 minutes trying to order through this app. Then decided to delete the app and order online. Once I finally get my order typed in, it says pickup is NOT available! Really Chipotle?!?! Going to Cava...peace out!
Morgan313's Review of ChipotleReviewed on 8/18/18 6:25 PM
Broken trying to order food and it keeps emptying the bag. Frustrating
Gunderscorewil's Review of ChipotleReviewed on 8/18/18 6:24 PM
This app is super slow and super buggy. Took me 15 minutes to order a burrito. Kept hanging on simple steps.
Is it worth your time?'s Review of ChipotleReviewed on 8/18/18 6:24 AM
This app was extremely easy to use and beneficial. I forgot my wallet at home and I was able to still buy my food. One thing they need is Apple Pay at the register.
jaaaaaaassssssssss's Review of ChipotleReviewed on 8/18/18 6:23 PM
Does not let me sign up
kuleshoff77's Review of ChipotleReviewed on 8/18/18 6:22 PM
Incredibly hard to understand where to enter coupon information as well as easy to add/remove some menu options while scrolling thru. You should be testing application more carefully before letting people use it.
MissxAsia's Review of ChipotleReviewed on 8/18/18 6:10 PM
The old app was much better than this. The new one is so frustrating, I hardly order Chipotle any more. More often than not the app is having issues. When I try to order online, it automatically redirects me to the app. Useless!
समिर's Review of ChipotleReviewed on 8/18/18 5:38 PM
Slow and crashing Already charged keep saying order cant be processed At at last restaurant is close like wth Never ever order from app
Nyanne.L's Review of ChipotleReviewed on 8/18/18 5:22 PM
This app has so many problems and glitches. Don’t put a app out of its not ready for the public 🙄
Pawelczu's Review of ChipotleReviewed on 8/18/18 5:22 PM
I could not load a second gift card without deleting the first. I did not have enough $ on the 1st card to pay the bill. More than one credit card is allowed. A split payment voided the promotion.
fffgffhtv's Review of ChipotleReviewed on 8/18/18 5:19 PM
Hard to delete items in bag and app is extremely slow.
367 284 256's Review of ChipotleReviewed on 8/18/18 5:18 PM
Every time I add my order to the bag it takes forever to load and does not add it to the bag. I have fine reception as I’m able to use other internet required apps. The app itself is glitchy and is a frustrating experience.
Cheriffic's Review of ChipotleReviewed on 8/18/18 4:58 PM
Tried several times to place an order. Item would spin then say bag empty. Tried by ordering second item, then 1st item showed in bag and wouldn’t let me remove it. Kept getting error message that “something went wrong.” No kidding?!?
fjjxifhe's Review of ChipotleReviewed on 8/18/18 3:52 AM
Very very good. Delicious! I love eating at chipotle and the app is great. I did a pick up order and everything was correct except a couple of things on my bowl. But it was very good still. They gave us free chips and Queso. I walked up and they gave me my order. It only took me like 10 seconds to go inside and get my order. Thanks chipotle!!! ❤️
adhijbfehnli's Review of ChipotleReviewed on 8/18/18 3:07 PM
Bait and switch, downloaded for student bogo offer, but nowhere to enter code, forcing me to pay full price
Big Game 58's Review of ChipotleReviewed on 8/18/18 1:10 AM
“Something went wrong. Try again later.”
Ingerec's Review of ChipotleReviewed on 8/18/18 11:26 PM
So, to celebrate students going back to school, Chipotle decided to have a somewhat secretive promotion where you get a buy one, get one under the following conditions: if purchasing at the restaurant, you mention this BOGO and if ordering online, the promo is student. I think this promo might also be a, “Sorry we made all you people sick’ thing. I placed an order via the app, never even thinking the ‘Student’ promo would not work; I mean who really orders ‘online’ anymore, right? When it didn’t work, I purchased anyway because this was, after all, my dinner plans. When I picked up my order, I mentioned that the promo code does not work on the app and was told it should. And then the guy says, “It’s probably because everyone is ordering at once.” Funny, the restaurant was practically empty. Anyway, I said I did not think that was the case and the guy just shrugged his shoulders and was like, oh well. Maybe I was naive thinking a promo code would work both online and the app, but if I was the person behind the counter and someone had told me about it not working, I would have apologized and offered to honor the promo anyway. Obviously, that did not happen, but I understood. I didn’t leave angry; maybe a little annoyed at his attitude, but not angry. And then I got home and opened the bag to find nothing labeled making me open container after container until I found mine. And then it was ICE COLD. It appeared I received the old, dried out stuff that was probably left from lunch! Thanks but no thanks, Chipotle!
Jpoletti112's Review of ChipotleReviewed on 8/18/18 10:53 PM
Every time I go to use the app I’m logged out and need to login. It doesn’t seem to support Touch ID. I tried to order 2 items my my favorites list at once but the app only added 1 to my order. A bunch of touch to get back to my favorites for the second item. The UX here is a mess. They need to study the Starbucks app. They used to have similar problems but worked them out.
AvonTim's Review of ChipotleReviewed on 8/18/18 10:31 PM
At this point any iOS app that doesn’t support Touch ID for login seems very old fashioned. I have too many passwords to try and remember this one at a stoplight so I can get my burrito ordered...
Rube Cordova's Review of ChipotleReviewed on 8/18/18 10:19 PM
Great food, terrible app, the app is slow, doesn’t respond and takes you to different pages. Also does not allow you to pay in store for pick up
kingjaeex's Review of ChipotleReviewed on 8/17/18 8:30 PM
Door dash is a terrible delivery site to use your deliveries. (Solon, OH) my food was picked up almost and hour ago and I still have yet to receive it! Chipotle is 6 minutes away from my job, this is ridiculous. I had to spend 20 dollars just to get delivery plus tax and the delivery fee. I can’t get in contact with anyone about my food either
Josh-potle's Review of ChipotleReviewed on 8/17/18 6:02 PM
Great app, love the interface. But I used to be able to order food for all my friends and split the check up when we got there. If everyone used Apple Pay this would be fine, because they could pay me, but many of my friends don’t, so they have to place their own orders or just wait in line.
Mwhaley919's Review of ChipotleReviewed on 8/17/18 5:01 PM
Won’t let me sign up. Keeps coming back with an error
dgraham's Review of ChipotleReviewed on 8/17/18 5:00 AM
App is useless if your entree of choice is a quesadilla. You cannot order them with the app. Fail.
bcduff's Review of ChipotleReviewed on 8/17/18 4:04 PM
Only useful for pre orders.
IsaNav's Review of ChipotleReviewed on 8/17/18 2:10 AM
Organization of locations was awfully scattered and caused the app to function on getting the tasks done in a slower manner than what I had expected.
Damiandiflorio's Review of ChipotleReviewed on 8/17/18 1:59 AM
After working long days when I’m tired to the point of refusing to cook, this sure comes in big time. I’ll send my order on my walk to the car and by the time I show up at the store, I skip the line, grab my food, and go home. Would recommend, especially if you’re like me and order the same thing at Chipotle every time. Also is nice because I don’t have to remember my perfect burrito bowl.
garciafjr's Review of ChipotleReviewed on 8/17/18 1:46 AM
Service was great, burrito was great, but chips were old and stale.
K0208T's Review of ChipotleReviewed on 8/17/18 1:44 AM
Deleting this app immediately! And “Doordash” is also terrible! App is not user friendly, order went to three different delivery persons. 1.5 hours later and still no food.
TheRoger's Review of ChipotleReviewed on 8/17/18 12:53 AM
I don’t know why they have this app. It is not worth the time to download.
Drewrush's Review of ChipotleReviewed on 8/17/18 12:02 AM
I wish I could order a full size quesadilla, otherwise love the app and the convenience for a busy life!
Platinum 71's Review of ChipotleReviewed on 8/16/18 9:26 PM
This app is awesome!! The store is so close to me and I can order and walk in and it’s waiting for me!! Very easy to use. Only thing I’d recommend is finding a way to still apply a balance on your gift card to your total if it doesn’t cover the meal.
Storeyland7's Review of ChipotleReviewed on 8/16/18 7:46 PM
First time ordering 3 different burrito bowls. Very user friendly. (I am 68). Choose your pickup time and pay all on your phone. Works great!
Onthemove2thechi's Review of ChipotleReviewed on 8/16/18 6:11 PM
The app is a little touchy sometimes with how you have to swipe for things (options for extra/on the side/etc), but overall it’s a good app. A HUGE flaw though is that you can only have one gift card on the app at a time - AND you can’t use it if your order is more than the balance! I’ve had $1.75 sitting there for months and can’t use it. I have other cards and would like to be able to use them. But now I can’t even choose to pay in store and use my tiny balance gift card in combination with another card or cash.
aww_bria's Review of ChipotleReviewed on 8/16/18 5:46 PM
Super convenient! Easy way to avoid the line
charlesqx's Review of ChipotleReviewed on 8/16/18 5:22 AM
The app cannot save multiple Gift Cards. The app cannot pay for an order with multiple Gift Cards or a combination of Gift Cards and Credit Cards.
swandrews's Review of ChipotleReviewed on 8/16/18 4:59 PM
Easy to place an order. I am sad you took away our choice to pay in person when we pick up.
😒😪14's Review of ChipotleReviewed on 8/16/18 1:56 PM
Every time I try to login or sign up it tells me an error has occurred. It won’t even let me order food with the guest checkout.
NSurma's Review of ChipotleReviewed on 8/16/18 12:46 AM
Dluvly's Review of ChipotleReviewed on 8/16/18 12:37 AM
Why can’t I order a quesadilla on the app??
GregoryPBishopBOA's Review of ChipotleReviewed on 8/16/18 11:33 PM
When I arrived five minutes before the scheduled time I was expecting to wait especially because there was a line. I walked in they had everything ready it was perfect definitely plan on using this again
mom-2-boys's Review of ChipotleReviewed on 8/16/18 11:17 PM
Quick and easy process. :)
napdudvbx's Review of ChipotleReviewed on 8/16/18 10:56 PM
I asked for extra lettuce and they didn’t give me any. They also didn’t give me as much as they do when I go inside.
BrittanyMichael's Review of ChipotleReviewed on 8/16/18 10:03 PM
When sliding up for the earliest time selected with payment it glitched and then added 20 more minutes on earliest time available.
ssvage23's Review of ChipotleReviewed on 8/15/18 8:28 PM
I ordered on the app went to pick up my order and it was ready by the time I had requested to pick it up !!!
Dgbdb's Review of ChipotleReviewed on 8/15/18 8:07 PM
The app was easy loved the way in can modify each item..when it’s time to checkout the swipe to final purchase was a bit confusing
ninananannanananannanana.'s Review of ChipotleReviewed on 8/15/18 8:05 PM
sadchips2233's Review of ChipotleReviewed on 8/15/18 7:25 PM
I ordered a kids meal and chips with salsa, they remembered my salsa but forgot my chips and I unfortunately didn’t notice until I got home, so I didn’t eat lunch today because of that. I’ve been a loyal chipotle customer for years and am disappointed :(
Gathek's Review of ChipotleReviewed on 8/15/18 7:23 PM
Love chipotle and the app is very easy to use. However, over 10 times now I have ordered 3 tacos and get 2 or 1 because of the way the order is displayed. 2 sets of 3 tacos when getting ordered displays as 2 tacos. Everything else is great about the app and I would give it a better rating. However that is over $50 in tacos now that I have lost out on because of it. So app? Great and amazing. Ordering tacos? Don’t use it or check right on the spot AT the store. If you don’t and it happens, unless you go back they won’t refund it or make up for it (except once or twice).
kohfam13's Review of ChipotleReviewed on 8/15/18 5:48 PM
This app works great, I placed an order after our meet the teacher night at my kids school which is 10 min away from our chipotle - walked in and my order was bagged and ready to go. I love the previous order feature makes things easy when I’m on the go and can’t remember what everyone wants off the top of my head.
nel uy's Review of ChipotleReviewed on 8/15/18 5:16 PM
Picked up order and was missing a burrito...
Fudge........'s Review of ChipotleReviewed on 8/15/18 5:16 PM
Mimmmeeeee's Review of ChipotleReviewed on 8/15/18 2:16 AM
Waste of time ordering through the app. I got to chipotle 5 minutes past the pick up time and they hadn’t even started making my order. Once my order was done - they had messed up and had to re do a bowl that I ordered. Easier just to wait in line and make sure you are getting the CORRECT meal that you want. This app is a waste of time if they’re not even going to have it ready at pick up and it’s going to be wrong what’s the point
Mirza Sulfan's Review of ChipotleReviewed on 8/15/18 1:39 AM
Like Mcdonald and Burger King, there is no deal for promotion and professionalism. I suggest you to change
atn's Review of ChipotleReviewed on 8/15/18 1:02 PM
The app works slowly if I don’t have an LTE connection. More importantly, there is no way to cancel an order. You can manually call the restaurant and ask them to cancel it which they will gladly do. However, to get a refund you have to go online and submit a ticket. Though I’ve done this several times on separate computers, the website just seems to hang when I hit submit. I shouldn’t need to call my credit card company to dispute charges instead.
thebaldguu's Review of ChipotleReviewed on 8/15/18 1:02 AM
Love the food, but you can’t order quesadillas with the app. Please fix!
WareChameleon's Review of ChipotleReviewed on 8/15/18 12:30 AM
Always great to walk right in and grab the order. No fuss, no muss!
Katie1975!'s Review of ChipotleReviewed on 8/15/18 11:07 PM
We tried the delivery option today for the first time and was very happy we did. Leslie the driver was very prompt and courteous! Thank you for such great customer service!
A.J.'s Girl's Review of ChipotleReviewed on 8/14/18 9:56 PM
I seriously love this app! Only problem: I can’t order a double portion of rice on kids meals. My kiddos won’t eat beans, so the workers always give us a double portion of rice so that they get two sides (since that’s what we are paying for), and the app doesn’t give you that option. So if I’m getting food for my whole family I order my husband’s and my dinner on the app (which rocks for that!) and then order my kids’ dinners in person, which means I am waiting in line. It’s a love and kinda hate relationship.
xxxxbrandon's Review of ChipotleReviewed on 8/14/18 9:05 PM
I just ordered a burrito bowl and I thought things were going to go well. I ordered one with no beans, however upon inspection I was received pinto. Normally this wouldn't br a big deal, but what was worse was when I was handed the bag, the bowl was upside down. I gave the bag to my dad to hold and it was soaking wet from the beans. I went to take it out of the car when I got home, and the bag ripped and the bowl fell out. Worst experience ever.
IrvingOhley's Review of ChipotleReviewed on 8/14/18 8:28 PM
When I arrived at my local Chipotle to pick up my food I was greeted immediately with a hello and how can I help you? I was early to pick up my order and Ricky offered me something to drink while I waited. Mind you Ricky was on his break.) the other young woman behind the counter also offered me something to drink while I waited.) Anyhow..... The service was great and the food was fantastic! Please keep up the great work and delicious food. Brent Ohley long time Chipotle lover!
shay lo's Review of ChipotleReviewed on 8/14/18 5:48 PM
I love the app and ordering via the app but really would like to be able to have mediums and hots on the side.
dhdjsndbdjs's Review of ChipotleReviewed on 8/14/18 5:17 PM
Blue84Rain's Review of ChipotleReviewed on 8/14/18 4:49 PM
It has happened a couple times now where I would place the order on the app and it would not register the transaction to the Chipotle I ordered from. Meaning I would not be getting my food and both my time & money would be lost. Hassle getting my money back. Another issue is the favorite order option that saves the orders you like. It doesn’t save the store you got it from, which is a big flaw, instead it chooses the closest one to your current location. I smart option for random orders on the go in places you’re not familiar with, but doesn’t make much sense for a saved order. Third issue has to do with either the ticket or the people who are working at the locations, but many app orders turn out wrong or incomplete. Sometimes because of not paying attention and other times because they are currently out of an item. These issues can be prevented by adding a cancellation option to an order, before the order is being made, have the chef confirm the order is being made when they start on it and confirm when it is complete. Also take off the GPS auto locate option for favorite orders and just use the place they got it from or ask if they would like to order from the same place. Lastly let people know whether an item is out of stock or if there is a delay do to making more of say, hard tacos. I hope these changes can be made, because Chipotle use to be my favorite place to eat and now it is becoming an annoyance.
gh0stpoop's Review of ChipotleReviewed on 8/14/18 11:58 PM
Thanks for the foodies. It tastes so much better when I don’t have to deal with social interaction.
Earl_the_girl's Review of ChipotleReviewed on 8/14/18 10:46 PM
My order was ready, hit, and delicious!
Ellies-momma's Review of ChipotleReviewed on 8/1/18 9:40 PM
There is absolutely no way to make a special request, like light cheese or veggies on the side
Chelalynn's Review of ChipotleReviewed on 8/1/18 8:41 PM
Deleted app and reconsidering choosing Chipotle for their lack of customer service and help with errors using the app for purchasing.
Superboy82's Review of ChipotleReviewed on 8/1/18 8:00 PM
Will not log me in no matter how many times I change my password.
Robrey2018's Review of ChipotleReviewed on 8/1/18 7:58 PM
I downloaded the app and made my first order today. It was so easy and nice having my carry out order ready when I arrived.
jpaige15's Review of ChipotleReviewed on 8/1/18 7:29 PM
I thought ordering online would make it easier to pick up, but I actually waited longer for the order than I would have waiting in line. What’s the point of having an order ahead if your food is not ready at the time of pick up?????
Nickinaround's Review of ChipotleReviewed on 8/1/18 7:17 PM
Yes these changes took place a while back! But I have finally gotten to the point where I am completely frustrated! I used to be able to customize to a t what I wanted in an order now they have set things I can customize this is not the same! There is no way to add a note to the order I have gluten allergies in my family and there is no way to now put that in. If my family wants soft tacos and hard tacos there is no way to do a mix order now if I want to have a steak quesadilla it will not! Will I be using chipotle anymore I will not!
SouthernCaliforniaTrojan's Review of ChipotleReviewed on 8/1/18 7:09 PM
The chipotle did not receive my order. Got to remake the order on site :)
Quepon Queen's Review of ChipotleReviewed on 8/1/18 6:05 PM
I ALWAYS went into the restaurant to place my order but decided to download the app - WHAT A GREAT EXPERIENCE. The app is easy to navigate, found a parking spot by their front door (timing is everything, lol) and my food was hot & ready!
RiceandBeansBro's Review of ChipotleReviewed on 8/1/18 6:04 PM
JoeRevelle's Review of ChipotleReviewed on 8/1/18 6:01 PM
Easy to use!!!
babs9259's Review of ChipotleReviewed on 8/1/18 5:29 PM
Online orders doesn’t accept promotion code for guacamole.
MS284's Review of ChipotleReviewed on 8/1/18 5:01 AM
Today you had a promo code for your Guacamole. The website and the app took forever to load and then the code wouldn’t even work. I called the store and they said they wouldn’t honor it that I had to use the app or website. I tried again with out any success. very disappointed.
DParks59's Review of ChipotleReviewed on 8/1/18 4:54 PM
The screens are too sensitive as you scroll through the items if your finger touches the screen it adds the item to your order.
limboni's Review of ChipotleReviewed on 8/1/18 4:03 PM
What’s wrong with this app it won’t let me sign up. Been trying for months now.
larrymc39's Review of ChipotleReviewed on 8/1/18 2:25 AM
Staff very nice and food is great, but this app is terrible
lojo daddy's Review of ChipotleReviewed on 8/1/18 2:16 AM
Today was free guacamole. I entered code and that didn’t work. I got charged for what was to be free.
Shananagan's Review of ChipotleReviewed on 8/1/18 2:14 PM
We love chipotle food but had a bunch of problems ordering on the app. We couldn’t order large quesadillas on the app. We also couldn’t order sides of rice on the app. I called the store to place a phone order but they said they couldn’t take phone orders anymore. When I explained my dilemma she said she could add the quesadillas to my online order for my other 2 items. So I paid for half on the app then had to pay again in the store. The app gave me a message for free guacamole if I signed up for an account so I also added that to my order. I tried to create an account but it kept giving me an error message that I needed to try back later. I finally gave up. We order online a lot and this is probably the worst ordering app I’ve used. The flow of the app isn’t very user friendly either.
sethy guac's Review of ChipotleReviewed on 8/1/18 2:11 AM
Had a great experience with this app before free guac day. Today the app wouldn’t let me order. I eventually had to create a new account, but still couldn’t order. I finally went to order in the store and they were out of guac by that time 😩
Jknuss's Review of ChipotleReviewed on 8/1/18 2:10 AM
App is very easy to use - but they took away a key feature and that is to add a comment or request double of something other then the protein - personally I like double salsa and I am willing to pay for it but not an option unless I also purchase the chips - also I prefer my guacamole on top of the salad at the bottom not on the top and again I can’t let the staff know that on the app - so looks like I won’t be using much in the future
Gemma2HJ's Review of ChipotleReviewed on 8/1/18 1:52 AM
Great time saver - order was “made to order” and ready precisely at the pick-up time! So convenient & beats waiting in the LONG Chipotle lines!!
Mom2everybody's Review of ChipotleReviewed on 8/1/18 1:24 AM
This app rarely works. So annoying. Fix all the glitches
aratofit4run's Review of ChipotleReviewed on 8/1/18 1:19 AM
This app is as fast and perfect as buying at the restaurant. Is convenient and easy.
Lindylou1960's Review of ChipotleReviewed on 8/1/18 1:10 AM
I have used the Chipotle app many time and my order is always ready when promised and always correct. I don’t have to check my food. So I guess not only is the app excellent but so are the employees.
JJ Mellow's Review of ChipotleReviewed on 8/1/18 1:08 AM
The app is very good for find a restaurant and placing an order. However, there is no support for canceling an order or for making a review or even a comment about a restaurant location.
Concky's Review of ChipotleReviewed on 8/1/18 1:03 AM
Used the app sometime ago around a year I would guess... It is now much friendlier more fun great work all the way around. You guys have made it unnecessary to write a personal request because you offer everything on an easy to use interface. Cheers!
Lolita Lively's Review of ChipotleReviewed on 8/1/18 12:48 AM
Love the app but Chipotle should offer curbside service .
needquesadillaonappmenu's Review of ChipotleReviewed on 8/1/18 12:47 AM
My son loves the regular size quesadilla and is too old for the kids size. Would love to see this as a menu item on the app.
cgonzalz's Review of ChipotleReviewed on 8/1/18 12:33 AM
App is basic, not intuitive and difficult to customize a specific order. For example if I wanted an item on the side, it was impossible to convey this. Also, it seems bare, infrequent offers or promotions. I believe chipotle could learn from Boloco in terms of their online ordering and promotions/rewards club.
Artemis1893's Review of ChipotleReviewed on 8/1/18 12:29 AM
Let’s be clear - Chipotle is amazing. The food is superb. However, the app could use some improvements. When I order in person, words like “teeny bit” and “lots” can help personalize and balance the flavors to satisfy personal preference. I myself like a teeny bit of salsa (a whole scoop is overwhelming) and I like a generous serving of cheese. When I used the app, the relative amounts weren’t customizable like they are in person, so I ended up with a salsa-heavy burrito bowl with not enough cheese. Without great promos like free guac, I’m unlikely to order from the app again for this reason.
Tiffm0708's Review of ChipotleReviewed on 8/1/18 12:25 PM
The app is easy to use, food is ready fast, love the convenience!
lilrogan's Review of ChipotleReviewed on 8/1/18 12:15 AM
I am allergic to beans and asked for no beans in my burrito bowl and I had EXTRA! We also asked for a burrito and they put that in a bowl. Don’t do the delivery, just pick it up and double check before you leave!
JimbroFisher's Review of ChipotleReviewed on 8/1/18 12:06 AM
How a company like chipotle can’t be prepared for a simple promo is embarrassing. Look on the bright side, I avoided e coli.
Supr64's Review of ChipotleReviewed on 8/1/18 12:00 AM
Ordered my food using the app, when it was time to pay. I had a gift card and the total was over the amount on it. the app wouldn’t allow me to pay it in total and pay remaining balance with debit card. So I had to make my order two separate orders. You need to add this option - currently it tells you, insufficient funds for orders over your gift card amount. It would just be easier to pay the difference . The order was correct as always and the staff is always friendly .
Jsjsjsjs7957's Review of ChipotleReviewed on 8/1/18 11:46 PM
Feels awkward asking the cashier to step away from their job to get my pickup order. There should be a designated person working the pickups.
AceAhuja's Review of ChipotleReviewed on 8/1/18 11:46 PM
When ordering we should be able to write a note/directions. Such as guacamole on the side.
burrito bowl lover's Review of ChipotleReviewed on 8/1/18 11:29 PM
This was the first time I had ordered guacamole at Chipotle. It was added to both of the burrito bowls that I had ordered. I was disappointed to find that the guacamole consisted of a half of unripe avocado with a little bit of guacamole covering it. It was tough to even cut it with a steak knife. This was true for both bowls. I have always enjoyed burrito bowls at Chipotle and would highly recommend them, but without the guacamole.
DonaldJH's Review of ChipotleReviewed on 8/1/18 11:22 PM
The app is difficult to use. Chick fila app much easier to use.
Fatimaj510's Review of ChipotleReviewed on 8/1/18 10:40 PM
Don’t get me wrong I freakin love Chipotle, but for some reason the pay in store option for me no longer works. At first I thought it was because I hadn’t updated the app, but that wasn’t the case. So if this could be fixed I’m sure a lot of people will be happy.
KT491's Review of ChipotleReviewed on 8/1/18 10:10 PM
I thought ordering from app would speed process however when I walked in they continue to take customers in line instead of processing my order
ajmahherrrr's Review of ChipotleReviewed on 8/1/18 10:09 PM
Ordered to wrong location and had to call into cancel, then needed to email chipotle for refund. Let me change the order location within a given time, and allow me to cancel within app!
dxo19's Review of ChipotleReviewed on 8/1/18 10:00 PM
Verify your store before you order. The app automatically changed mine and had to drive 8 miles out of the way to get my food.
Mark Holleyman's Review of ChipotleReviewed on 7/31/18 9:08 PM
Mark my words: Chipotle will/should soon take over the world!! The quality of taste paired with the quality of ingredients is proof in the pudding. Word of mouth will make it happen. Let’s do this!!
Godchilds!'s Review of ChipotleReviewed on 7/31/18 9:04 PM
I ordered online to be able to get free guacamole and the online offer code did not work. I was disappointed, it charged my code when it shouldn’t have.
Bren296's Review of ChipotleReviewed on 7/31/18 8:55 PM
Delicious Food Always clean Always a quick service Merrick NY chipotle
mari pratz's Review of ChipotleReviewed on 7/31/18 8:29 PM
I love the app is really easy to buy and pick up is super fast !!love it
even this doesn't work's Review of ChipotleReviewed on 7/31/18 8:11 PM
And no one willing to step up. Ridiculous!!!!!! Last Chipotle experience ever.
Pingingpong103's Review of ChipotleReviewed on 7/31/18 7:37 PM
App not working properly...very frustrating...
654565456's Review of ChipotleReviewed on 7/31/18 7:05 PM
Free Guac Doesn’t Work
Joemaddon's Review of ChipotleReviewed on 7/31/18 6:53 PM
App Won’t let me login!
Wannabeorganized's Review of ChipotleReviewed on 7/31/18 6:24 PM
Ordering is good. Adding promotional items and getting discount is not very smooth.
Not a Comcast fan's Review of ChipotleReviewed on 7/31/18 6:03 PM
Most of the time it doesn’t work for various reasons. Occasionally it works well.
gramma-n's Review of ChipotleReviewed on 7/31/18 5:43 PM
Great food, nice service, good prices!
andyberndt's Review of ChipotleReviewed on 7/31/18 5:33 PM
App was down so we didn’t get the free guac!!!!
Tyree's Mom's Review of ChipotleReviewed on 7/31/18 5:14 PM
First time using the app. I go to place an order for delivery, I can’t. I steady press on all the menu options to get nowhere. I guess I won’t be having Chipotle for lunch today. Horrible experience for using the application for the first time.
Pookietwerp's Review of ChipotleReviewed on 7/31/18 5:08 PM
This app hasn't worked for the last month. I looked for an update, there is none. I've purged it from my phone and downloaded it again, still says "oops, something went wrong". Seriously?? Why have an app if it doesn't work??
Lolabrio3536888's Review of ChipotleReviewed on 7/31/18 4:58 PM
This app is horrible, I can’t even order anything??
Nchappell's Review of ChipotleReviewed on 7/31/18 4:58 PM
The app crashes during peak hours. Chipotle shouldn’t require you to use the app for free guac if it cannot handle the traffic.
Skins Rock 2018's Review of ChipotleReviewed on 7/31/18 4:54 PM
I tried signing into my app. It wouldn’t allow me to reset my password. I then tried to order as a guest and it wouldn’t work. Very frustrated. It was free guacamole day and I can’t take adv of it. Annoyed...
estr001's Review of ChipotleReviewed on 7/31/18 4:51 AM
Super easy to order. Seamless and efficient!
Btempz's Review of ChipotleReviewed on 7/31/18 4:36 PM
Free guacamole day and your online ordering does not work. So I download the app and that doesn’t work either.. I haven’t had chipotle in a year and decided to give it a go again. It looks like I won’t be doing that though. I work next to one as of a month ago and have been very hesitant to give it a try again. I guess I was right......
NachoPuto's Review of ChipotleReviewed on 7/31/18 4:22 PM
Don’t put out offers if the App can’t handle it. Simple
Jfkep's Review of ChipotleReviewed on 7/31/18 4:09 PM
Can’t log on consistently. Comes back with try again. Going to Panera instead.
FightMagicDrinkItemRun's Review of ChipotleReviewed on 7/31/18 4:07 PM
Always says the app is down
brianpipz's Review of ChipotleReviewed on 7/31/18 4:07 PM
Took forever to load, erased my order several times and never even got to the place the final order. Easily 1 star. Do better...
spongebob bruh's Review of ChipotleReviewed on 7/31/18 3:44 PM
Won’t let me order just has an error for everything I attempt. I’ve used multiple networks and devices yielding the same results.
Ghjjcfffjmn's Review of ChipotleReviewed on 7/31/18 3:43 PM
Chipotle offers discounts/ promotions if you order through the app. However, these often cause the app to malfunction so you can’t use the code. So frustrating.
Mrsyocker35's Review of ChipotleReviewed on 7/31/18 3:42 PM
You’re running a promo and the app isn’t working. The store won’t honor promo if order not place online.
Salem12's Review of ChipotleReviewed on 7/31/18 3:37 PM
Good luck trying to put an order in on this app. First it takes forever to even load (does it really take that long to figure out where I am?) and then you get an error trying to add something to your bag. I decided to use the website instead (had to uninstall the app bc the website apparently detected I had the app and “helpfully” opened it for me) but the website doesn’t recognize the user name and password that works in the app. Bizarre and terrible.
robroz's Review of ChipotleReviewed on 7/31/18 3:37 PM
The app crashed on me about 20x, not sure why I kept trying but..guacamole. So, thanks for making me crave something that I can’t have now..I don’t want to go stand in that long line after the notion of ordering it here. I have t used it in a long time bc it was all but non-existent when I downloaded it originally. Long story short, nothing changed. Look at the creators of the cfila app, use it all the time. No free guacamole for me. Sigh.
Salsahit's Review of ChipotleReviewed on 7/31/18 3:31 PM
The app was completely malfunctioning for over 30 mins I couldn’t order thru the app for guac day free guac then the store wouldn’t give it to me! They said they got other online orders who got free guac but I was in line with 7 people who tried and couldn’t get the app to work.
chrisv063's Review of ChipotleReviewed on 7/31/18 3:20 PM
Not able to create an account. I downloaded the application on my phone. Having issues since last night.
MND12321's Review of ChipotleReviewed on 7/31/18 3:00 PM
I tried to order through the app to get free guacamole but when I went to put in the code to get the guacamole it didn’t work and when you told the people inside they wouldn’t give you the guacamole for free even though there was an issue with there app.
Misty2004's Review of ChipotleReviewed on 7/31/18 3:00 PM
Can not load offers
Wedksusbejsis's Review of ChipotleReviewed on 7/31/18 2:47 PM
I order Chipotle 3 times a week, MINIMUM (I’m an addict). You’d think I could get some points that I could apply towards my 10th burrito in 2 weeks! You guys are stingy. Keep up with the rest of the market.
Clfjmpr's Review of ChipotleReviewed on 7/31/18 2:30 PM
I try to order to get the free topping and was still charge. Can’t go back and edit!!
lancer10sec's Review of ChipotleReviewed on 7/31/18 2:16 PM
I love the app and use it all the time. One thing though, it’d be nice to apply gift card balance to my order then pay the rest using Apple Pay or credit card.
AmericanMinded's Review of ChipotleReviewed on 7/31/18 1:51 PM
Chipotle app does everything any restaurant needs to do for a good online ordering experience. Even lets you save your card info so you don’t have to enter manually each and every time and you can pay through the app and pickup at the store without waiting in line. Great application
Orl Vineland's Review of ChipotleReviewed on 7/31/18 1:10 AM
After ordering on line and picked up, less quantity than when order in store. Order mybowl with guacamole and when got home, no guacamole in it. Very disappointing
nodealgiy51's Review of ChipotleReviewed on 7/31/18 12:44 AM
Where’s the deals?
A le x h's Review of ChipotleReviewed on 7/31/18 11:40 PM
I order from the app very often and although the service in the restaurant is always wonderful, whenever I order off the app something is almost always missing. Today I ordered a side but when I got home and looked in the bag my side wasn’t there. This happens more often than not.
gregsqueen's Review of ChipotleReviewed on 7/31/18 11:31 PM
I did have trouble trying to create an acct so I did a temporary one . My food was hot and ready!! Delicious I will be using this in the future
cheteran79's Review of ChipotleReviewed on 7/31/18 11:17 PM
I love Chipotle and I wonder why? Could it be queso or the chips with salt and lime? I love Chipotle how that be? Reason is because I Guac for FREE! I love Chipotle I think you should know.. The End
Drako384's Review of ChipotleReviewed on 7/31/18 11:12 PM
The app was a great success with the on time pickup but just wish I could’ve been able to order extra cheese and sour cream as I normally do in store. Outside of that it was still a tasty burrito.
BurritoBowlFan's Review of ChipotleReviewed on 7/31/18 10:50 PM
Ordering online was easy, but the app wouldn’t accept the coupon code ‘“AVACADO” for the free guacamole. I had to pay for my “free guacamole” since you could only redeem the offer online or through the app. Not that the $2 is a huge deal, but what’s the point in having the offer if it doesn’t work? Disappointed.
Eruss14's Review of ChipotleReviewed on 7/31/18 10:38 PM
I’ll start by saying it looks good and works alright, making ordering somewhat easy. However, Chipotle needs to have somewhere to add comments! I couldn’t order a tortilla in the bowl. I also like to customize my portions of ingredients and the app only allows for 3 customizations- it’d be easier to just go in to the store, making this app inconvenient. I also had nowhere to add a discount code and had to pay in the app.
tiredofchipotle's Review of ChipotleReviewed on 7/31/18 10:30 PM
Doesn’t store more than one gift card. Lists $25 balance on gift card, but has insufficient balance when checking out. The app also stopped working just as I was about to place my order.
uz fakt nevim's Review of ChipotleReviewed on 7/31/18 10:15 PM
+ Easy to use + User friendly + pictures of food :) - missing pay at store option - freezes up a bit
jiksjiwjuud's Review of ChipotleReviewed on 7/31/18 10:14 PM
The guacamole was not free on July 31st... what to do!?!
TLTrue's Review of ChipotleReviewed on 7/31/18 10:11 PM
Hey we’re completely happy. Very easy to use and understand. Top rating!
Shay TT's Review of ChipotleReviewed on 7/31/18 10:07 PM
They don’t offer any rewards for getting the app. I prefer to order in person. I go to the same Chipotle 2x a week. My kids and I enjoy that experience of watching them prepare our food in front of us. Also the staff is awesome. You should have us enter in our phone number to at least earn points towards free food or guacamole, chips etc.
boonedoggle83's Review of ChipotleReviewed on 7/30/18 9:50 PM
Never stays logged, sometimes won’t let you log In, no real point to having the app if you have to log in every time or can log in no real rewards for loyalty, just waiting memory on phone as I can go to website
Ledsalb's Review of ChipotleReviewed on 7/30/18 9:29 PM
Not able to use a gift card on the app.
Richjoneser's Review of ChipotleReviewed on 7/30/18 9:00 PM
Easy and handier than lines.
macg4d1g's Review of ChipotleReviewed on 7/30/18 8:58 PM
I very much like the App and the convenience it provides. It remembers my and my family’s favorites and makes reordering easy. Customizing an order is straight forward. My frustration with the app is the payment options. It only allows one gift card to be registered and if the balance is less than the order then it can’t be used. The app should allow multiple payment types per order so the balance not covered by the gift card can be covered by credit card or Apple/Android pay. 4 plus stars if that was available.
Bwes1039's Review of ChipotleReviewed on 7/30/18 8:28 PM
I cannot order a quesadilla and that’s what I get most of the time. Please come up with the option❤️
Sarlayramvotes's Review of ChipotleReviewed on 7/30/18 5:30 AM
It never has deals, it’s hard to find what you’re looking for and there’s no menu to look at if you’re not ordering something. Plus the last 3 times I ate at the chipotle near my house the chicken was fatty almost every piece.
andrewhkm's Review of ChipotleReviewed on 7/30/18 4:36 PM
Convenient and there’s really no problem with the app that makes a drastic drop in the rating but everytime I ordered through the app, they always had 2-3 things missing/incorrect. The problem is just human errors and it can’t be helped. When you’re in the store, you see everything that goes in your food so you get what you see. It’s really not the same with this app because they already have it wrapped up by the time you get to the store. Employees really need to make sure they packed the food the way it was ordered.
Tay56bell's Review of ChipotleReviewed on 7/30/18 4:34 PM
Nice App.. wish it would let you customize your meal as far as adding extra’s like the website does.
Paul W Ellsworth's Review of ChipotleReviewed on 7/30/18 3:45 PM
The app won’t let you add more than one extra serving of meat!
66hmjr's Review of ChipotleReviewed on 7/30/18 1:48 AM
The only thing is you can’t order a Quesadilla.
viniagrette's Review of ChipotleReviewed on 7/30/18 12:10 AM
I can never add a vinaigrette to my burrito and they always forget it!
TeenzNY's Review of ChipotleReviewed on 7/30/18 11:34 PM
Love this app, works great. I just wish it had the option to pay cash again.
jjzg's Review of ChipotleReviewed on 7/30/18 11:08 PM
Hey Chipotle want to know what’s fun? Start making an order with this app and get into a few burritos and then try to order a quesadilla and can’t... and now realizing I have to go into the store to order and wait! Thanks!
esims75's Review of ChipotleReviewed on 7/29/18 7:52 PM
This used to be my go to app for the entire family. A could go to my recent orders then add to bag and place the order. No muss, no fuss. Now all the recent orders are screwed up. It only shows one meal where there should be 3 Or 4 on all of my recent orders. And when I try to put a recent order in the bag, it says the bag is empty. You’re killing me!!! And you lost us today. I had so much trouble trying to place an order, I finally gave up and the fam and I went to Chuy’s instead. I won’t be going to chipotle again until I can order through the app, because there’s no way I’m standing in the long, long line at your Aker’s Mill location. Fix it and I’ll give you 5 stars!
Maryjanedgaf's Review of ChipotleReviewed on 7/29/18 6:36 PM
Love the design of the app and being able to order and pickup in the store. Just wish I was able to add and use multiple payment forms such as multiple gift cards and as well as credit card payments.
arunkunnel's Review of ChipotleReviewed on 7/29/18 3:21 AM
Whoneedsafrickinnickname's Review of ChipotleReviewed on 7/29/18 2:24 AM
Only allows use of one gift card at a time. No way to combine gift cards or transfer balances from one to another. No longer permits ordering online & paying in store.
Kelzrn's Review of ChipotleReviewed on 7/29/18 1:31 AM
So convenient, wish they delivered on my side of town.
Twylalalalala's Review of ChipotleReviewed on 7/29/18 12:15 AM
Sorry, for these complaints! But, I couldn't get anyone's attention. 🤪 I do understand everyone is busy! I usually, place my order online just "minutes" before I come in and pick it up. Why are my orders COLD if you just filled my order? Why are the beans hard and corn cold? 🤨 And some orders are a "little" more than half full? (maybe, this is because of missing ingredient?)😨 When "supervising" my orders in line, they were always hot and over the top. 😀 If you knew your Family's order had just come online, would your quality and concern go up?😉 I am still giving 3 STARS, because most of the food that is warmed up in the microwave is AWESOME! ☺️
Sanyetta's Review of ChipotleReviewed on 7/29/18 11:38 PM
I’m in a community before Riverbend in New Bern, NC called Rocky Run located on Rocky Run Rd. How is it you deliver there and not to my house. What’s up with that? I was a fan but guess I’ll have drop you guys. Get it together.
girlll007's Review of ChipotleReviewed on 7/29/18 10:22 PM
Every time I’ve ordered online to pick up, it gives me the wrong pick up time and I end up having to wait.
angelitogears's Review of ChipotleReviewed on 7/28/18 10:57 PM
The girl at the register is very very friendly. Good costumer service !
Melaniexr200's Review of ChipotleReviewed on 6/5/18 4:31 AM
My daughter only eats the large quesadilla and as far as I can tell there is no option to order that online. Also, my other child likes to get sides of rice in a bowl and there is no option for that either. I eat at chipotle weekly and find it frustrating that I can’t utilize the app for my family’s order.
KBrizown's Review of ChipotleReviewed on 6/5/18 2:17 AM
I love this app! I’m able to place my order, pay for it and pick it up in a reasonable time. I also love that it gives me the option to make it exactly how I want it (ie. ordering “light veggies” or “extra cheese”). I can also get the nutritional information based on my order. I couldn’t be happier with the Chipotle app!!
Jewels1242's Review of ChipotleReviewed on 6/5/18 12:19 AM
Chipotle App was working well for years then it began having problems with performance and reliability. I’ve noticed some improvement in features and hope that it continues to become more user friendly.
Bromonius's Review of ChipotleReviewed on 6/5/18 12:04 AM
They’ve got my order wrong twice in a row now.
Debibo's Review of ChipotleReviewed on 6/5/18 12:00 AM
Wish you had option for side of rice or side of beans or a side of the salsas.
Swirley2542's Review of ChipotleReviewed on 6/4/18 9:41 PM
Your coupons are not working within the app. It states Missing Item. I tried using it in several different combinations, contacted the company so they sent new coupons and the new ones aren’t working.
Gorksnooter's Review of ChipotleReviewed on 6/4/18 8:43 PM
It was so easy to navigate through my order and the pick up was just as easy. Love it!
Achievemephobia's Review of ChipotleReviewed on 6/4/18 7:03 PM
I like that you can just order your food through the app and just go and pick up your food. No need to wait online. You can give special instructions as well incase you want double meat or extra guac.
Marcus Mcpherson's Review of ChipotleReviewed on 6/4/18 6:59 PM
The best service ever, we order at least twice a week and every time everything is right, always hot never cold, and the best crew and management staff.
osmum04's Review of ChipotleReviewed on 6/4/18 6:39 PM
Update menu on app!
elarriola's Review of ChipotleReviewed on 6/4/18 6:18 PM
Love the App - so easy and convenient!
Stone nelson's Review of ChipotleReviewed on 6/4/18 5:16 PM
This app makes everything so simple I have everyone I know download the app
JellyJones79's Review of ChipotleReviewed on 6/4/18 5:11 PM
Love the convenience of ordering off the app and having saved favorites for quick ordering. Could use a customization box as I’m not able to order double sides on a kids meal (only one rice or bean) or the giant quesadilla which I have to order in store only. Other than that it’s great!
Mamoris's Review of ChipotleReviewed on 6/4/18 1:21 AM
Somehow added a duplicate item to my in app bag (my fault). Got ahold of the store before they made the order so that the duplicate item was not built. The in store manager asked me to call 1.800.chipotle to have the duplicate item refunded as he couldn't correct app order issues in store. When I called the recommended number, it was a chipotle catering line. I talked to someone in catering and they were able to transfer me to another department. This new department told me that even though I didn't receive the second item, I may not receive a refunded and that it could take up to a week for management to make a decision. Apparently ordering mistakes are almost impossible to correct. Again, this was my fault but the level of poor service post screw up is really quite astounding for a company the size of chipotle. With systems this bad, no wonder they had problems with food safety.
Master29's Review of ChipotleReviewed on 6/3/18 9:22 PM
This app is easy to use and very helpful. The ordering process was very easy. I like the pictures and ingredients options.
Cutchen33's Review of ChipotleReviewed on 6/3/18 8:30 PM
Super easy to use.
Panaexican16's Review of ChipotleReviewed on 6/3/18 7:30 PM
It's super fast & efficient, and save the time waiting in line to get your food!
christy723's Review of ChipotleReviewed on 6/3/18 7:30 PM
Overall it works, and I really like that it remembers past orders and lets you order them again without rebuilding from scratch. I wish it would remember your login information. In the age of Touch ID, it’s annoying to have to type in your email and password every single time.
kbrcpa's Review of ChipotleReviewed on 6/3/18 10:03 PM
We very much enjoy and frequently utilize the mobile app. The only continual challenge is that we strongly prefer to pay at the store. It is no longer an option. Would be in very strong support of having this option added back.
Edluer's Review of ChipotleReviewed on 6/2/18 9:50 PM
I’ve always loved Chipotle & now that my daughter can eat it she loves it too.
alk1287's Review of ChipotleReviewed on 6/2/18 8:31 PM
Very easy to use app!! Easy interface and convenient!
Leslie901's Review of ChipotleReviewed on 6/2/18 8:20 PM
I love this app but we also order a large cheese quesadilla sometimes and it is not an option in the app. Thanks!!
jc678912's Review of ChipotleReviewed on 6/2/18 7:13 PM
Chipotle I had to make up 10 different passwords until you guys were satisfied it wasn’t to simple? The password I use is good for all my bank accounts and credit cards.. but to simple to place an online order? Get over yourself!!!
TigerJyo's Review of ChipotleReviewed on 6/2/18 5:48 PM
If you order 2 orders of 3 tacos you always leave with just 2 tacos when you pick up you’re food. It’s a waste of time to try and use this method of ordering in order to save time.
L^MDR's Review of ChipotleReviewed on 6/2/18 2:21 AM
So annoying! I got logged out of my account. I reset my password. I am prompted that my password has been reset. The prompt indicates that the username or password is incorrect. This becomes an endless loop- the prompts claim that you have successfully reset your password, but then claims that you are entering an incorrect email or password.
SherriBobeary's Review of ChipotleReviewed on 6/2/18 2:01 AM
Submitted a very complex order for 5 people with lots of customizations and the person who prepared the food tonight got everything on the order perfect and it was done so quickly.
newsbug's Review of ChipotleReviewed on 6/2/18 1:39 AM
Today we ordered two bowls for pick up at the Exton, PA location and the orders were totally screwed up. We had ordered one veggie bowl and another chicken bowl. First of all, I had to wait for about 15 mins extra more than the provided time. That was still ok. Waiting there felt like standing in the line and ordering was faster as we saw the line being processed 3 times while we just waited. Finally we got the order and drove home only to find that we got somebody else’s order. One was carnitas and another was chicken. My wife who is veg of course could not eat it and we had to throw away the carnitas bowl. My wife called the location to complain and they just said to bring back the order for a replacement. We were so tired that we didn’t bother to. Very disappointed with the mobile order handling.
kit0987's Review of ChipotleReviewed on 6/2/18 12:09 AM
I ordered through the app, and it said that my meal would be ready at 1:15 PM. When I got there they could not find my order and I witnessed literally 20 people see their order before I did. Even some other guy stood up and said something. It’s absolutely ridiculous, i used the app so that way I can get my meal quicker and go but I ended up being there for about 50 minutes waiting for my meal. ridiculous. I would like someone to contact me regarding this issue. Thank you.
JupiterLinda's Review of ChipotleReviewed on 6/2/18 10:32 PM
Very easy to use. I appreciate the option to save orders to make re-ordering easy. Only complaint is I'd like to put a tip on credit card
Amaresmom's Review of ChipotleReviewed on 6/1/18 9:00 PM
Why do I need to log in every time!?! Then password is never correct and you have to reset it. I frequent the app and restaurant so why?
Easily Offended's Review of ChipotleReviewed on 6/1/18 7:16 PM
Only thing you guys need is a drive-thru, PLEASE! Otherwise I love it you’re my favorite!
Lynn1137's Review of ChipotleReviewed on 6/1/18 6:25 PM
I wish you had a comment section on the app/website. Sometimes I get hot salsa on the side and there’s no place to order that. Other than that, it works great!
mfg25's Review of ChipotleReviewed on 6/1/18 3:52 AM
The last three time I ordered With the app the food is never ready. Also they print the order out while I’m there and make me wait to get my food, so I feel like there’s no point in using the app because I’m saving no time.
Hennina2's Review of ChipotleReviewed on 6/1/18 1:07 AM
Today I use the Chipotle App to order dinner, it was easy, and very simple. I drove up and the love young lady quickly gave me my order without a hitch !! Just finished dinner! Delicious!! Thank you!😋
dspapp's Review of ChipotleReviewed on 6/1/18 12:37 AM
The app functions well — for ordering. Unfortunately it does let me provide feedback on my order. As usual, it wasn’t ready when I arrived at the designated time — with me there, they start to make it. And the gave me white rice when I ordered brown. Hey Chipotle, isn’t the something you want to know?
Karen BM's Review of ChipotleReviewed on 6/1/18 12:07 AM
They have been servicing me for the past year an a half. They are so professional, clean, friendly & always make me feel welcome. Once I was having trouble with my phone & they would accommodate me over the phone. Nikki who is always at the register provides me with the most outstanding service. I would never think of going to another Chipotle & I work closer to the Boardman store. I would like to thank each & every one of them for the best service.
ingrad's Review of ChipotleReviewed on 6/1/18 11:42 PM
we got jipped and was missing half of one of our orders when we ordered online
JessicaAnnaBanana's Review of ChipotleReviewed on 6/1/18 11:28 PM
The first time I used it I loved it! Order was ready and done perfectly right. The second time I used it (today), I got there about 5 minutes early not expecting my order to be done yet, but they hadn’t even gotten my order at all. My gift card that I paid with thru the app had been hit for the order, but yet the order itself was never sent to my local chipotle. I had the right time and place too, they just never got the order. My local chipotle was very accommodating though and made my order immediately. I will continue to use the app hoping it was a fluke.
unhappy customer number 18's Review of ChipotleReviewed on 6/1/18 10:49 PM
Why aren’t full size cheese quesadillas on the app menu?
Tourè's Review of ChipotleReviewed on 6/1/18 10:21 PM
For a women who is always on the go. An making last minute meal decisions. This app has been a lifesaver no matter where I’m located. I’ve always been able to time make pickup perfectly. Thank you so much!!
Janessa Taylor's Review of ChipotleReviewed on 5/31/18 9:15 PM
It is truly Liiiiiiiiife! Love that I can’t just run in a pick up my order using the app! Super convenient especially when I’m rushing!
Mt Rainier views's Review of ChipotleReviewed on 5/31/18 8:06 PM
The app works well and I have had good luck picking up orders on time and as expected. The biggest fault with the app is that unlike with the Starbucks app, for example, new gift cards cannot be added together into a total balance. This gets annoying when a gift card balance is lower than the amount of the order. There is no way to pay with two gift cards. The second gift card will simply show as a $0 balance, which is confusing and annoying. Fix this and I would give the app 5 stars.
ZCHF.PHX's Review of ChipotleReviewed on 5/31/18 7:19 PM
How about a rewards program? Something similar to what Chic-fil-A does would be a GREAT addition!
KNOTTYLOCS's Review of ChipotleReviewed on 5/31/18 6:25 PM
2 out of 3 orders correct... would like to see all orders correct sometimes though...
LusaCara's Review of ChipotleReviewed on 5/31/18 6:10 PM
I could eat this every day!!
Snicat's Review of ChipotleReviewed on 5/31/18 5:28 AM
Very easy to use! Saves previous orders to make ordering faster! Can customize up to 3 food items so if you want light lettuce you can put that down or side tortilla.
Riku369's Review of ChipotleReviewed on 5/31/18 5:10 PM
Can’t pay in the restaurant after trying to put in the order on the app!? They took out this option! I never use my cc info in my phone.
Sagiepuppy's Review of ChipotleReviewed on 5/31/18 11:29 PM
This app is so easy to set up and soooo easy to use! I love this! I'm a huge Chipotle fan, so much so that I've eaten Chipotle every Thursday night for the past 5 years I believe. This app is the greatest thing ever.
uhblaze's Review of ChipotleReviewed on 5/31/18 10:44 PM
App limits how much rice and other free toppings you can get. Complete and total waste of time.
AshandRi's Review of ChipotleReviewed on 5/31/18 10:11 PM
Payment screen is a nightmare. Won’t do Apple Pay or scan credit card like it says. Faster to walk in a hold up the line.
ArturoZ.'s Review of ChipotleReviewed on 4/16/19 8:49 PM
Every time I try to order from my app it lets me complete the order and start paying until it says “there was an error. If this continue try again later.” It happens all the time. I’ve restarted my phone, reinstalled the app and even signed in and out of my account.
runanteldat's Review of ChipotleReviewed on 4/16/19 8:49 PM
And still I couldn’t even track my order
VML214's Review of ChipotleReviewed on 4/16/19 8:49 PM
This app would not let me move on until I selected one of 3 ways for The App (not me) to select which location I want IT to chose. None of the 3 are how I want to place an order. I would prefer to manually select a store each time because if I’m picking up I am out for work and may want to pick up either close to a location I will be, close to my office or home. None of the 3 options will let me do this. AND mark my words I guarantee I will place an order, glance over it and miss something because I’m in a hurry and the order will be sent to a store I did not intend (because I have done this before on similar apps). I know that’s ultimately my fault but it wouldn’t happen if I could manually select the store location I want. Also the app should tell us if the location is out of something or the team should have a way to update it to remove options they don’t have. I order crunchy tacos only to get there and discover their fryer was down and had to make a different choice. Clearly not the end of the world but i didn’t find out until I went up to the counter to pick up so obviously the order wasn’t ready, the point of the app is to save time when I’m in a hurry and if that can happen it would have been faster for me to just go through the line and place an order the regular way. That way it easy to say light salsa too. I’m not sure I’ll use the app again...
dave3200's Review of ChipotleReviewed on 4/16/19 8:49 PM
Love going to chipotle and getting my food.
tristan_s's Review of ChipotleReviewed on 4/16/19 8:49 PM
Add Apple Wallet support for rewards card please! Other than that, love the app!
S_ouljah's Review of ChipotleReviewed on 4/16/19 8:49 PM
The balance should carry over... you can’t add a new card until you use all of old one. When you add funds they should combine for the new balance.
squirtlefire707's Review of ChipotleReviewed on 4/16/19 8:49 PM
I’m one order away from some free chipotle, so I go to add in my points only to find out there’s a monthly point limit. So what’s the point of this system if I can’t take advantage of how many times I eat here?
carjoemej's Review of ChipotleReviewed on 4/16/19 8:49 PM
I love this app, but when you order for pick up, the menu section is so sensitive, when you trying to scroll down, it’s selected something that you don’t want to add.
Saver Jane's Review of ChipotleReviewed on 4/16/19 8:49 PM
We eat at chipotle all the time. So I thought the rewards program would be cool. Guess what… It is NOT. When entering my last receipt it told me I had already submitted for as many points as I can receive in 30 days. And it would not let me submit my receipt. So you don't want me to earn a reward? Stop wasting my time. There a good rewards programs for other places, maybe you should take some lessons.
Polarkoala's Review of ChipotleReviewed on 4/16/19 8:49 PM
When you order online and pay online you cannot use the rewards program. When you add the “reward” it requires a scan. When you don’t go to the cashier for your order but pick it up from a shelf you never get the reward.
adamjown's Review of ChipotleReviewed on 4/16/19 8:49 PM
I like the free bonuses, but my points won’t show up. I scan the app and enter in the information manually but weeks later and the points don’t show up. This app could be so great, but it falls way behind all the vastly superior apps like Chick-Fil-A, McDonalds, and Starbucks.
4monthuser's Review of ChipotleReviewed on 4/16/19 8:49 PM
The gift card side is a pain, I’ll raise back to a 5 when you can add gift cards directly to the app, when they are connected it works great!
Shabana22's Review of ChipotleReviewed on 4/16/19 8:49 PM
Updating my review. App is better with points. Still wish I could have more than 3 customizations.
4:44AM's Review of ChipotleReviewed on 4/16/19 8:49 PM
-Add the quesadilla to online ordering -Make an edit for queso to be half, light, etc -Make an edit for guacamole to be half, light, etc
LeslieM825's Review of ChipotleReviewed on 4/16/19 8:49 PM
SAYS it supports wallet when it doesn’t
FUZZYBUG37123654's Review of ChipotleReviewed on 4/16/19 8:49 PM
Whatever anyone says about it Yep it’s quite convenient no waiting in line just come to the store pick up your order and move on with your life!
Trish Connor's Review of ChipotleReviewed on 4/16/19 8:49 PM
Overall the ap is great. The ap gives me the option of adding extra meat but not salsa. I can order on-line and add special instructions but not using the ap. The ap would be perfect if I could add extra salsa or even add an order of salsa without the chips.
Advnyc's Review of ChipotleReviewed on 4/16/19 8:49 PM
I have scanned at least 5 orders and entered one with a receipt but nothing appears. I verified with the cashier on 4/12/2019 and she said it scanned properly and the info was being added to my account. Waist of time.
MsBHaven's Review of ChipotleReviewed on 4/16/19 8:49 PM
I’ve enjoyed the app so far. I’ve used twice within the last week. The only problem I have is split payment between the gift card and another form of payment. I had $6 remaining on my gift card and wanted to put the rest on my card - no go. Wish this was an option.
Lilas2415's Review of ChipotleReviewed on 4/16/19 8:49 PM
The app works well but disconnects our account for no reason and too often
scrilla7411's Review of ChipotleReviewed on 4/16/19 8:49 PM
Add large quesadillas to the menu!
zollars.a's Review of ChipotleReviewed on 4/16/19 8:49 PM
So I have no problem with the actual food service but your police interface makes it very confusing where your order is and if you ordered. Making it difficult to gage whether or not your order was processed. Uber Eats & Postmates are great examples of what the UI should look and operate like.
verybummed!!'s Review of ChipotleReviewed on 4/16/19 8:49 PM
I have ordered from your Plano Tx. location for delivery many times and have no problems until the yesterday. When the order never came I contacted the store. “well he came and picked it up”, “ok, I’m 1.8 miles from you and unfortunately it’s not here”. “Well I know he picked it up”. “Yes, we’ve established that it was picked up, but it’s still not here”. So my question was,” what is your policy for this kind-of situation? Do you redo the order, do I get a refund, what can we do”? Well I can redo the order, I just can’t deliver it, would you like to come pick it up?” “No, you see I can’t leave work and that’s why I paid for delivery” “Well if you’d like a refund, you’ll need to contact Chipotle customer service”. The food never showed up, now I have to contact DoorDash myself to get my money back as well as Corporate Chipotle. So much for customer service!!!! I’m in the service industry and this is not acceptable!!!
Roshan iOS & Android Dev :)'s Review of ChipotleReviewed on 4/16/19 8:49 PM
Why show me that reward history is on its way? Just don’t segue to that screen until the feature it out. Tease the feature with a pop up message.
druminlady's Review of ChipotleReviewed on 4/16/19 8:49 PM
Why develop an app that can't be used without needing to "log in"? Chipotle doesn't have in-store Wifi and the app cannot be accessed using 'data' on a mobile phone that Can access data? What are you thinking. On top of that, you have a limited amount of times in a 30 day period that one can add sales receipts for purchased food. And that info is Not in your app terms. Really?
google12,.'s Review of ChipotleReviewed on 4/16/19 8:49 PM
Worst god app ever. The level of difficulty to get points is way too high for free chips and guacamole. In addition I haven’t received many of the points I was supposed to. Total waste of time.
ZenSin7's Review of ChipotleReviewed on 4/16/19 8:49 PM
Every time I try ordering for delivery through the app it lets me get all the way through to entering my credit card info or let’s me use Apple Pay and then errors out with a very vague error message. I love the ordering style on the app. Super simple, clear and beautifully designed. I love love love the food. But I have never been able to successfully order for delivery through the app. It works if I use a desktop browser. It never through the app
miquibo's Review of ChipotleReviewed on 4/16/19 8:49 PM
Can you please deliver to Windermere trails
MayaDAmico's Review of ChipotleReviewed on 4/16/19 8:49 PM
Whenever I tap on a menu item to customize, it doesn’t show anything for the actual item— it just shows optional sides and drinks.
Jaida S.'s Review of ChipotleReviewed on 4/16/19 8:49 PM
Whether I’m picking up to go, dining in, ordering delivery or picking up my mobile order they always present excellent service even when under pressure on busy nights. To me their hard work does not go unnoticed. Food is always perfect minus an occasional rewrap because i load it up but 10/10 would recommend. My favorite place to go, any day any time. Specifically 3x a week. (:
overlord 100 379 195's Review of ChipotleReviewed on 4/16/19 8:49 PM
Tried using the app on multiple devices and it doesn’t work. Maybe it works just fine for other people, but it doesn’t work for me. Therefore, 1 star out of 5 since it is useless to me.
&$)(86?'s Review of ChipotleReviewed on 4/16/19 8:49 PM
Why... can I not get all of my points I have paid for at register or from the receipt? If I paid for it why is there a limit? Makes no sense to me unless you don’t really want your customer to use the app????😒
Sexy2BT's Review of ChipotleReviewed on 4/16/19 8:49 PM
Why does it take so long for your points to update (24-48 hours)? And when will the points history feature start working? Chipotle is one of my sons favorite restaurants so I go there often. I make sure to scan or enter my receipt info into the app every time we purchase but my points never seem to change and without a point history how do I know I’m getting credit since I have yet to receive a free entrée.
Brobrobroski's Review of ChipotleReviewed on 4/16/19 8:49 PM
I have the constant issue of the application logging me out repeatedly- and let’s be honest- who is really going to remember their Chipotle login. Logging me out prompts me to reset my password every time exasperating the problem. I imagine the purpose of the app is to make ordering simplified but with it constantly doing this- I rather go to the store and order while there versus use the app while on the go. The “swipe up” to order is also annoying. Just tap one button versus slide upwards.
$feraas$'s Review of ChipotleReviewed on 4/16/19 8:49 PM
Auto link to Apple Pay or a CC pls
Silverstreak72's Review of ChipotleReviewed on 4/16/19 8:49 PM
Why is Chipotle behind other restaurants when it comes to be able to add multiple gift cards, transfer balances etc? How dumb is it that you can't use multiple forms of payment on a mobile order? If I have two gift cards and one doesn't have enough to pay for the order, I have to remove it and add one that does? Ridiculous! Please get some decent app developers and get moving.
Jose Gets money's Review of ChipotleReviewed on 4/16/19 8:49 PM
Someone was able login to my account and change my name, email address, and phone number and it didn’t notify us that changes were made. They then made 6 chipotle purchases using the stored payments, which I will never save on their again (big mistake)! The app definitely needs some upgrades on security.
Mr. Mikeod's Review of ChipotleReviewed on 4/16/19 8:49 PM
So, so, so buggy. Hitting the buttons to proceed on top of the upward swipe now built into the UI makes it really hard to order. Never worked so hard to get an app to take my money
erik reko's Review of ChipotleReviewed on 4/16/19 8:49 PM
u guys ask for “how we doin” on ur receipt, jus put it on the app!
MonkeePlumz's Review of ChipotleReviewed on 4/16/19 8:49 PM
Not a fan of the reward points not logging if you order more than 4 times in one month. This definitely deters me from using the app/coming more often.
pauly1234345's Review of ChipotleReviewed on 4/16/19 8:49 PM
Too many bugs
MLC554's Review of ChipotleReviewed on 4/16/19 8:49 PM
First time ordering from the app and my food was cold. I’m not saying it cooled off, I mean it was not even warm. App itself is a great option for ordering.
VinnyTattoo's Review of ChipotleReviewed on 4/16/19 8:49 PM
This app is terrible. Every time I have to log back in it says my password is wrong. Have to reset everything. Plus you can’t use your rewards that you receive towards anything. It doesn’t transfer into your order when you check out. So what’s the point having an app with a rewards program when you don’t receive them. Just terrible!
Crazyl0v's Review of ChipotleReviewed on 4/16/19 8:49 PM
I will get through my entire order with no problems, and then at the very end it says Oops something went wrong. It’s happened more times then it has gone through. When the app actually works, it’s a great app, but that is rarely the case.
nomorechipolte's Review of ChipotleReviewed on 4/16/19 8:49 PM
Will not be using this app ever again nor purchase any food from this franchise. Horrible customer service
JustSwayC's Review of ChipotleReviewed on 4/16/19 8:49 PM
Not a bad App is actually pretty helpful when your at work and have to pick it up easy and fast
Dvnte0001's Review of ChipotleReviewed on 4/16/19 8:49 PM
I personally have had no issues through the app itself and the new rewards incentive is cool. Interface is considerably easy to use and payment section as well. But I have not tried Apple Pay or gift card options yet. Overall good app imo.
garnet57's Review of ChipotleReviewed on 4/16/19 8:49 PM
Every time I order at this location is always on time. Although I order for pick up my food is always made just in time, no waiting at all. I’ve tried other locations, service is not as good. I always go back to the lavon branch.
CA Moa's Review of ChipotleReviewed on 4/16/19 8:49 PM
The app has been great with one giant snag. I typically order dinner for 5. As you can imagine ordering for that many from the line can be a hassle, so I’ve been pleased to have the app. But, my 9 year old son pretty much won’t eat anything on the menu except a large cheese quesadilla. For a couple months we were able to hack it by ordering a kids meal but making the “name” be “LG QUESADILLA XTRA CHEESE “ and the folks at the store would do it. But that all changed last 2 times. We were told they will no longer honor this work around. Something about $.50. I said I’d happily pay more and I could switch from kids meal to a burrito or something else. But the manager won’t allow it. So now it’s back to standing in line. Please put large quesadilla on the app menu!
greggers123's Review of ChipotleReviewed on 4/11/19 4:23 PM
Ru and TD's Review of ChipotleReviewed on 4/11/19 4:23 PM
My hubby and like to walk to our neighborhood Chipotle, but sometimes we need to order in due to working from home. This app has made ordering our lunch so easy. We love it!
Dakotaxu's Review of ChipotleReviewed on 4/11/19 4:23 PM
I eat at Chipotle EVERYDAY TWICE A DAY and the employees know me very well. So I signed up for this rewards program and use the app to enter the receipt numbers to keep track of my points. But guess what? The app doesn’t allow me to enter any more receipts and keeps saying that I have reached the limit for 30 days. It’s being doing this for a while now. Am I supposed to buy less from Chipotle so I don’t ‘reach the limit’? I now have up to THREE WEEKS OF RECEIPTS that I have paid for, food that I have eaten, employees have seen me there TWICE DAILY and the app won’t let me enter any more points. This rewards system is a total scam
just hopeful's Review of ChipotleReviewed on 4/11/19 4:23 PM
I made 6 purchases scanning each time, then one day it said no account found, so all my points gone. I even saved my password in iPhone pass. Anyway I had to sign up again. I scanned my purchase yesterday & still no points showing.
Nia_1's Review of ChipotleReviewed on 4/11/19 4:23 PM
I ordered lunch using the app. When I got to the end, the app threw an error and said to try again. My credit card was charged! I confirmed this with the back. Next I called the store to confirm that they got it (surely any developer would write robust procedures to ensure a customer could never get charged for an unplaced orders!) The order never made it to the store. The manager was great and did what he could, but fast forward to pickup. When I got back to my desk almost an hour after my order attempt, I had the wrong food and asked for a refund. The manager told me where to go on the couple website. I filled out all the information and the submit button does NOTHING! I liked this app before, but I will be removing it until the developers thoroughly test the app and can objectively reassure me that this will never happen again. It was not worth entirely missing lunch over!
Tatka Kse:He's Review of ChipotleReviewed on 4/11/19 4:23 PM
Love using this app to order ahead, especially around lunch time when the line is insane. So simple to just order and pay up front and then just walk up right up to the shelf to grab your food. Only thing I don’t like is not being able to look at my bowl before to make sure everything is okay (I’ve ran into an instance before where one of my orders was extremely jacked up, and we ordered things that costed extra). But that’s something I can easily do by myself.
Picdawg's Review of ChipotleReviewed on 4/11/19 4:23 PM
Limiting eligible purchases in a 30 day period is a terrible idea
iDradon's Review of ChipotleReviewed on 4/11/19 4:23 PM
This app is super simple and easy to navigate. 10 out of 10
Apple's Days Are Over's Review of ChipotleReviewed on 4/11/19 4:23 PM
I've had the app scanned three times and showing no points. I have yet to get my free guac. Terrible app.
Wallace 836296's Review of ChipotleReviewed on 4/11/19 4:23 PM
I try to use this app because I want to feed my family quickly. Every time I use it, I swipe up to pay and submit and I get an error that says “Something went wrong, try again later.” When it’s 5pm and the delivery time is 30-45 minutes, I don’t have until later. You’ve lost my business.
cherinewton's Review of ChipotleReviewed on 4/11/19 4:23 PM
I used the app for the first time today and had a great experience! Loved being able to just walk in and pick up my order. Can’t wait to use it again!
Hhaaayyyy's Review of ChipotleReviewed on 4/11/19 4:23 PM
We order at least once a week and only once was a mistake made. The item in error was made right. I recommend this app for anyone wants NOT wait in line to grab your food!
kaeNriysmom's Review of ChipotleReviewed on 4/11/19 4:23 PM
I wish there was an option to rate your order. I’ve used the pick up option 3 times now, twice from the same location, and the service hasn’t been consistent either time. I got a fork and napkins once, and didn’t the other two times. The quality of the food prep has varied each time as well (I always order the same thing). When you’re ordering a salad with no rice or beans, why would they barely put any lettuce? Like less than normal? The food isn’t cheap, so I’m expecting what I’m paying for. I may stop using the pick up option because I can never be sure what I’m going to get.
sleepingking's Review of ChipotleReviewed on 4/11/19 4:23 PM
The app itself works fine. This review is about the actual mobile order experience. I just made a mobile order today. When we got to the restaurant, the line is not long but there’s no one actually making mobile orders. A bunch of people waiting for the mobile order and didn’t get them. It would be a lot faster if people just wait in the line and order the food and yet the app doesn’t allow you to cancel the orders. Very bad experience. If you were to offer mobile orders, make it right or don’t offer it at all.
amandawolf23's Review of ChipotleReviewed on 4/11/19 4:23 PM
I’ve been trying for a month to order via this app for delivery. Every time I try to process my card I get “something is not right” error. I switch cards. Same error. Come back a few weeks later try again. Off to door dash and likely a different restaurant (qdoba) because at least I can customize qdoba on door dash.
pizzandrew's Review of ChipotleReviewed on 4/11/19 4:23 PM
I like the app and the rewards, I just can’t use it to order anything because it doesn’t allow me to order plain rice on my burrito.
Buttasss's Review of ChipotleReviewed on 4/11/19 4:23 PM
I just tried to scan my rewards code. The app asked me to sign in 3 separate times without actually signing me in and displaying the code. Too much time spent to just scan. I don’t want to spend more than 5 minutes at the cashier trying to get my points.
Zenothink's Review of ChipotleReviewed on 4/11/19 4:23 PM
Between the Chipotle app and the Door Dash delivery, something always breaks. I’ve used it twice now, once Door Dash listed a different, unknown address from the one on my confirmation email, and the second time the Chipotle store never got my order, despite me getting a confirmation email and a charge on my card from Chipotle. I think they’ve got quite a few issues to work out before I’d recommend this app to anyone.
Shmelby33's Review of ChipotleReviewed on 4/11/19 4:23 PM
It sometimes signs me out but luckily I know what my log in is so I just reorder the same thing over and over! I like it because I can add or take off anything I want!
PJVP's Review of ChipotleReviewed on 4/11/19 4:23 PM
Only recommendation would be to make a way to specify guac on the side with a veggie bowl
VivinNYC's Review of ChipotleReviewed on 4/11/19 4:23 PM
I’ve had this app for less than a month and my account has already been hacked. Clearly food safety and credit card safety aren’t their main priorities. Sorry but this is unacceptable! No phone number to even call customer service or cancel the stolen order. Do Not Download or put your personal information in their app! It looks like this is an ongoing issue with them. Zero stars!
Mike the Gorgeous's Review of ChipotleReviewed on 4/11/19 4:23 PM
allyb4433's Review of ChipotleReviewed on 4/11/19 4:23 PM
I can’t believe I even have to give it 1 star, because if I could, I would give it 0 stars! Every time I order off of this app, there is some error with something or a problem using it!
bradleynorthcutt's Review of ChipotleReviewed on 4/11/19 4:23 PM
iheartchipotle's Review of ChipotleReviewed on 4/11/19 4:23 PM
Please add 3 pointer Burrito’s to your app!
Daniel's DD's Review of ChipotleReviewed on 4/11/19 4:23 PM
This app works perfectly every time in Flower Mound! Love it!
assilems's Review of ChipotleReviewed on 4/11/19 4:23 PM
There needs to be a free space to request sides like sour cream etc when ordering ahead. I have to still wait and ask for salsa and sour cream on the side.
huntercash's Review of ChipotleReviewed on 4/11/19 4:23 PM
I eat at chipotle 3-4 times a week, and every time I go I scan the app to earn points or type the receipt information in manually. I’ve submitted about 15 at the average price of $9 a meal, and I only have 470/1250. Not sure how many points I get per meal as their point history is still unavailable. I keep submitting but it’s been 2 weeks and points still have not gone above 470.
mamastpbear's Review of ChipotleReviewed on 4/11/19 4:23 PM
I’ve tried to use the app twice now. Once in “national burrito day” and once a week later. Both times it gave me errors that the order would not be processed.
MattyH1789's Review of ChipotleReviewed on 4/11/19 4:23 PM
Ordered through Chipotle app and estimated delivery was 5:54pm. No updates were posted and we tried to call the driver when it was 20 minutes late. We finally called DoorDash and the moment we did and asked them to check, the update magically started and they said they are just picking it up. Very sketchy and terrible service. Won’t be using again and Chipotle should find a new service if they want customers
wakariahs's Review of ChipotleReviewed on 4/11/19 4:23 PM
app is buggy, it literally will not show the options to customize anything no matter what you do sometimes. sometimes the chipotle will give the order way too late or cold. it is often better just to wait in line. sometimes the food is ok though and thats why im giving three stars
appbroke24's Review of ChipotleReviewed on 4/11/19 4:23 PM
I have tried more than 4 times to place order on the app and it tells me Something is wrong and to try again later. I had to come all the way home and try on my laptop. I had free chip ms and guacamole on my app but not online. Such a downer that the app never works correctly! I went in and asked why and they said they were having issues inside as well with their computers. I hope it gets fixed soon! Thank you
R$L3's Review of ChipotleReviewed on 4/11/19 4:23 PM
App works well for the most part, it would nice if you could see a history of purchases. I scan my app in the restaurant but not sure If it’s accepting my scan? I could be missing out on some points.
Bowtiecellist's Review of ChipotleReviewed on 4/11/19 4:23 PM
Super easy to use and navigate. My only complaint is that when placing your mobile order, you’re required to swipe up near the bottom of the screen to review details. I’ve accidentally and almost closed out of the app numerous times because of it. When I’m in a rush this can be frustrating.
M'aap's Review of ChipotleReviewed on 4/11/19 4:23 PM
I’ve ordered3x from the app and the odds of them leaving the chips or the guacamole or something off your order is 100% possible according to my 3 trips. Today they left the chips out. Chipotle gets cold very fast and I wanted to crunch a few on the ride home, but I had to turn around and get them. They swore they put them in the bag, which they DIDNT. Last time I didn’t get my guacamole on the side and the first time they added pinto beans instead of black beans and my extra chicken was maybe 10 morsels total. Was I due 5 morsels if I didn’t order extra?. I’m not using the app ever again. Extremely unsatisfied and feel robbed.
It's pretty good!!!'s Review of ChipotleReviewed on 4/11/19 4:23 PM
Someone hacked through the app from another state and ordered $200 worth of food. I called my bank immediately and they will reimburse but never downloading this application again! DO NOT DOWNLOAD THIS APP!
Acrane3's Review of ChipotleReviewed on 4/11/19 4:23 PM
When you click on the map to track your driver it doesn’t do anything so there’s no way of knowing where the driver is currently at, even though it says if the driver is on the way it doesn’t show how far away or close they are to arriving with the delivery. The eta is also incorrect every time I check to see how far the driver is the time changes to being even more far away.. this is very frustrating please fix this.
annapower's Review of ChipotleReviewed on 4/11/19 4:23 PM
App is a joke. You have to order like 20 burritos before you get a free one. Seriously not worth the hassle.
WendyB345's Review of ChipotleReviewed on 4/11/19 4:23 PM
The app makes picking up Chipotle so much easier! I’ve never had a problem with my order being inaccurate or late. Easy to customize my bowl with double protein or extra veggies. Only one minor complaint: when you’re about to place your order, it takes multiple attempts to “swipe up” to submit your order.
Jobz toma's Review of ChipotleReviewed on 4/11/19 4:23 PM
Love the app
Bd1234566778's Review of ChipotleReviewed on 4/11/19 4:23 PM
I’ve never used delivery yet. But always use the app for pick up orders. This is a great app to complement the delicious food and I can design my food exactly, before I order. Which makes it easy and even more satisfying. 😁
AAFairies's Review of ChipotleReviewed on 4/11/19 4:23 PM
Love Chipotle and wish I were closer to one. Enjoy using this app for when I am driving to an area that has Chipotle. What I don’t like about the app is it doesn’t give the choice of making comments for personal requests. Example: my son and I don’t like cilantro. When we order in the store we ask for rice from the back, without cilantro. But we can’t do that on the app. Therefore we don’t get rice. 😕
Eddie 7567875's Review of ChipotleReviewed on 4/11/19 4:23 PM
Why can’t I order a quesadilla through the digital order???
Rsmith24's Review of ChipotleReviewed on 4/11/19 4:23 PM
You cannot use the barcode unless you are online. There needs to be an option to add the barcode to my apple wallet.
Bowles Hall's Review of ChipotleReviewed on 4/11/19 4:23 PM
It has been almost a full week since I submitted my request for points, and still nothing! Your app says “may take 24-48 hours for points to appear.” Well its been about 120 hours!!
cat959's Review of ChipotleReviewed on 4/11/19 4:23 PM
For some reason, I keep getting an error stating to try again later if the error persists. I’d hope there would be a link in the app to open a bug case or some other description. Ugh, so frustrating.
*Cora*'s Review of ChipotleReviewed on 4/11/19 4:23 PM
App is easy to use. However, I wish you could save individual orders instead of the whole order. Be easier to save and name each item so next time you can just click that item and add it to your cart.
the_fitz90's Review of ChipotleReviewed on 4/11/19 4:23 PM
I like the rewards finally that’s great but I wish they would also add the quesadilla option for the larger sized quesadilla with veggie/chicken/steak etc. would be 5 star for sure if they had that it’s very helpful for quick pick ups
Dread Lord CyberSkull's Review of ChipotleReviewed on 4/11/19 4:23 PM
Ordering is better than it used to be, but it is still confusing. It isn’t always clear to users that they need to hit the button at the bottom of the page to add an item to the order. The whole “bag” thing needs to go away. There is no Wallet Pass support meaning I have to log in at the register to show my card.
dibyac's Review of ChipotleReviewed on 12/31/18 12:36 PM
The chipotle app is a very convenient and easy to use app for online ordering be it for pick up or delivery. Its also easy to pay using a credit card or apple pay. Love the app and love the way how they made customizing your meal so easy and user friendly.
Ohyeahzoomzoom's Review of ChipotleReviewed on 12/31/18 12:36 PM
I love the app because I go in get my bowl and get out. I’m avoiding the long line after church. Also suits my keto diet needs. The chipotle I go to know me by first name.
IPereda's Review of ChipotleReviewed on 12/31/18 12:36 PM
The app is easy to use and the delivery was quick.The driver was especially nice. Highly recommend
floralchick's Review of ChipotleReviewed on 12/31/18 12:36 PM
Much improved and much better than the other apps out there. Nicely done user experience that’s simple and quick. I like that you don’t pop me through 12 screens, the options are just straight down the app in the same order that I would see if I were at the counter. Love it!
Sandyisamazingg's Review of ChipotleReviewed on 12/31/18 12:36 PM
Really easy to use, never fails me.
Kait1121's Review of ChipotleReviewed on 12/31/18 12:36 PM
The app works well and reliability is strong. There are menu items missing and it is not possible me to add sides of sauce to your order. Overall good app and I use it regularly.
Mustangs9119's Review of ChipotleReviewed on 12/31/18 12:36 PM
I decided to try chipotle’s delivery service they started in my city and i used the app. I wrote down special instructions to give me extra vinaigrettes and salsa on the sides for my 4 salads that i got. They then did not give me any vinaigrette's or sides while just know that every salad should come with one each anyways. Good job chipotle...
Campy1010's Review of ChipotleReviewed on 12/31/18 12:36 PM
They got my order wrong and have not answered my submission. You spend 20 bucks you would expect your order to be right and if not at least a response as to why.
fliplax's Review of ChipotleReviewed on 12/31/18 12:36 PM
At this moment I have waited almost 3 hours for food that was ordered directly from the chipotle app. Promising free delivery I believed this would be an adequate way to get food while I’m home sick. Chipotle uses a third party courier who they have no communication with! A mistake was made and I received the incorrect order! I contacted the store directly to inform them only to be told that I must reach out to Doordash as they were the courier who made the mistake. After two hours of back and forth regarding who’s responsible I have still not received my order or any confirmation that my money would be refunded. I received an email from a customer service representative (Rachel) who offered coupons!!!!! Called Doordash (who I have NO account with as I ordered from the chipotle app) only to be told a 4th time that “this has been escalated to the store” I called the manager of the store. SLU St. Louis location who said they have no control over this however next time we are in the store we can possibly have a meal on them! And still.....no food, no refund! This “delivery” service is total trash.
2/10/14's Review of ChipotleReviewed on 12/31/18 12:36 PM
Especially when free delivery comes around
Shawndrace's Review of ChipotleReviewed on 12/31/18 12:36 PM
I travel 40 mins for my food so I mobile order, if there was ever a mess up on the order it was on my end since they print the order out and stick it onto the lid, 💙💙 Maybe now they can put chipotle in the small towns
Razor198042's Review of ChipotleReviewed on 12/31/18 12:36 PM
Love the app, would like a feature added for sour cream/lettuce etc. side added to order(s), also, I don’t believe you can add extra toppings to the orders (mine being cheese and lettuce)
Dartagnan's Honor's Review of ChipotleReviewed on 12/31/18 12:36 PM
I am one of your most loyal frequent customers but your app has historically been sub par. First you couldn’t delete favorite orders. You fixed that, finally. Never understood why that wasn’t an option in the first place. Too often the service is offline and online orders can not be made and of course store employees or managers have no answer as to why. This was the case for 2 weeks recently. Today all of my favorite orders have been erased. My payment options are there but the favorite orders are not. Simply annoying and there is not good reason for this. I’ve emailed Chipotle in the past about these issues and have never received a response. For all the good and there is much, your app is too often and for far too long, a failure.
54thornwolf's Review of ChipotleReviewed on 12/31/18 12:36 PM
Please provide the option of loading multiple gift cards.
Ceddy52's Review of ChipotleReviewed on 12/31/18 12:36 PM
Where the heck are the quesadillas!?!?
Beckadabomb's Review of ChipotleReviewed on 12/31/18 12:36 PM
Something’s up with my gift card balance displaying as $0. I checked my gift card against the website which confirmed it was loaded with $25. After multiple attempts of reloading the gift card on the app for a delivery order and directly to the wallet, I still received a $0 balance. Once this is fixed, I’d love to use the app in the future.
Ashley ☕️'s Review of ChipotleReviewed on 12/31/18 12:36 PM
The app is easy to manage. Very easy to order your food. Food is ready when I get there.
Your "buddy"'s Review of ChipotleReviewed on 12/31/18 12:36 PM
App works great except with gift cards. It always tells me that the gift cards have zero on it when I know they have money on them. Can be frustrating
UnAnon Ymous's Review of ChipotleReviewed on 12/31/18 12:36 PM
I called the service number after not receiving the order on time and they said they didn’t have anyone to deliver. AND they wouldn’t cancel the order. How crazy is that? So much for fronting the 20% tip.
Bri_iiiii's Review of ChipotleReviewed on 12/31/18 12:36 PM
The app is amazing! Makes my life easier. However I’ve had problems with the payment section. It wouldn’t accept my debit card but it would take my husband’s even though they are the same account. Then it said a gift card had a zero balance and was unusable even though when checking the balance it had $25 on it. And it wouldn’t allow me to try imputing my other gift card information. But once you find a payment method that works with the app it’s amazing!
Rob7cc's Review of ChipotleReviewed on 12/30/18 12:28 PM
Works well but details need to be handled. For example, it is impossible to specify double rice instead of one rice and one bean for kids meal.
UmYaYa's Review of ChipotleReviewed on 12/30/18 12:28 PM
Wrong food delivered. Then the original food was delivered... VERY cold. But, the app does let me rate my experience or give feedback.
LeyAf's Review of ChipotleReviewed on 12/30/18 12:28 PM
I love the ease of the app but, I order my food for a certain time and just out of curiosity i came in 10 minutes early and it was already on the shelf... that happened a few times so now I don’t trust the time anymore because if I did then my food would be cold by the time I brought it home... I would understand 5 min early but not 10 or more...
KyleB000000's Review of ChipotleReviewed on 12/30/18 12:28 PM
I love about 3 blocks away from a chipotle and the app says unable to deliver. Never had any issues ordering from different restaurants that are much further away.
Kingmasterdom's Review of ChipotleReviewed on 12/30/18 12:28 PM
Took way too long to deliver and there are no help options.
foxxforce's Review of ChipotleReviewed on 12/30/18 12:28 PM
Can’t order with my gift card. Says there’s a zero balance. Call the number on the back of the card and there’s definitely money on there.
djessen13's Review of ChipotleReviewed on 12/30/18 12:28 PM
I can’t seem to upload my balance of 30$ from my gift cards into the app. What’s up with that?
Winston42613's Review of ChipotleReviewed on 12/30/18 12:28 PM
I ordered with the app for the first time today not realizing that delivery would come through Door dash. Delivery was nearly 30 minutes passed the estimated time the app gave me and I did not get my drink with my order. Pretty disappointed. There is also nowhere to give instant feedback to the restaurant, so I guess this is where I give it.
LiliLeila's Review of ChipotleReviewed on 12/30/18 12:28 PM
Love the app. Is very easy to use the only thing I would add is a place where he can put down comments. For instance if we wanted lettuce on the side so we can reheat our food. It would be so much easier for customer who need some adjustment
AntonMatusof's Review of ChipotleReviewed on 12/30/18 12:28 PM
Not only will they not accept my gift cards that my family had given me for Christmas, they won’t even allow me to use my credit card to purchase my order. They are promoting free delivery but can’t even let order delivery what a shame.
Human 626's Review of ChipotleReviewed on 12/30/18 12:28 PM
This app is trash, everytime I try and order the food it never takes my money. Then one time I paid for food and it stole my money and never paid me back.
short006's Review of ChipotleReviewed on 12/30/18 12:28 PM
Easy to navigate, easy to add what you want. Sometimes the delivery option is not available and there is no explanation. Otherwise great.
מָרְדֳּכַי's Review of ChipotleReviewed on 12/30/18 12:28 PM
Just saw an ad on TV in Detroit that Chipotle now delivers for free. But of course there aren't any Chipotle stores in Detroit so they don't actually offer delivery to 90% of the city. What the hell, why show me that advertisement then? Rude.
Trex123456789!'s Review of ChipotleReviewed on 12/30/18 12:28 PM
I used to be able to make notes when ordering. My kids prefer just plain white rice instead of the cilantro rice. Now there is no way to order online and ask for the plain rice or ask for other things (ie, extra rice, or extra salsa, etc). Why was that removed? Disappointed
charrytree12345's Review of ChipotleReviewed on 12/30/18 12:28 PM
I tried to order from Oregon restaurant, but my app reverted to my favorites. So I accidentally made an order from a California restaurant. I had to call them to cancel the order, but the manager couldn’t refund my credit card. I have been trying to chase down customer service, and the whole process is super annoying. Especially because I called to cancel immediately. There should be a cancellation option on the app. This is nonsense.
Hardcore Fart's Review of ChipotleReviewed on 12/30/18 12:28 PM
The app constantly has errors/crashes and I can’t order delivery despite only being 3 miles away and 90% of that 3 miles is an expressway
SAD527!'s Review of ChipotleReviewed on 12/30/18 12:28 PM
We have used the chipotle app a few times now to order. We love chipotle! However, every time we’ve used the app, our order has not been prepared incorrectly. Ingredients have been missing each time. I’m assuming this is due to rushing through order preparation without the customer ordering in person. It is quite frustrating though to receive an order that is prepared missing components that were requested.
Mahjong nice game's Review of ChipotleReviewed on 12/30/18 12:28 PM
Super easy to use. Doesn’t take long to order. I wish there was a way to ask for a side of vinegarette and chipotle-flavored Tabasco
Awesome Aya 3000's Review of ChipotleReviewed on 12/30/18 12:28 PM
Website is very hard to navigate and create orders for delivery.
Teedubbz12's Review of ChipotleReviewed on 12/29/18 11:41 AM
My first order was an absolute disaster. Not only did my location mess up TWO orders, it also did not let me go back to see what I ordered on the app. I checked my email and found confirmation there when I saw that my order was what I asked for and NOT what I got. I will not be using this app ever again.
Joey Donithan's Review of ChipotleReviewed on 12/29/18 11:41 AM
So convenient and never had an issue with this app.
kodyonwax's Review of ChipotleReviewed on 12/29/18 11:41 AM
It does not allow me to add my gift card . It worked once but ever since ever gift card I add it says $0.00 when it’s a $25 gift card that works in store.
Lisa loves yoga!'s Review of ChipotleReviewed on 12/29/18 11:41 AM
I LOVE my Chipotle at Virginia Center Commons. I get take-out at least 3 times a week. The staff is very nice. Kyeem is my favorite. I am sorry I spelled your name wrong. I really appreciate that my food is as ordered.
:( :( oh well's Review of ChipotleReviewed on 12/29/18 11:41 AM
Received three $10 gift cards. Loaded them all on the Chipotle app to see that each had no balance. Nearest Chipotle store scanned all three and confirmed $10 balance. App broken
Yoderman7279's Review of ChipotleReviewed on 12/29/18 11:41 AM
I love the food at Chipotle but hated the long lines but when I discovered the app and the ease of use and ease of getting your food at the restaurant is even better. Whoever built the app, well done. So far the best food app I have on my iPhone.
cobaltblue1975's Review of ChipotleReviewed on 12/29/18 11:41 AM
App doesn’t properly use location services. Makes you pick on a map then Tells you “something went wrong”. Try to pay for your order with Apple Pay and you get “something went wrong” it’s quicker to just go to the counter. The thing I don’t get is how you can screw this up. There are hundreds of examples of good restaurant apps. You just needed to copy one of them. Instead, we get this hot mess.
tufftown's Review of ChipotleReviewed on 12/29/18 11:41 AM
Didn’t have to wait! In and out. It was still warm as well..
Dxvaldez's Review of ChipotleReviewed on 12/29/18 11:41 AM
Wouldn’t apply my gift card no matter what
StrickA1979's Review of ChipotleReviewed on 12/29/18 11:41 AM
So easy to order, pay, and walk in and grab my food!! Convenient!!
Coachkbaughn's Review of ChipotleReviewed on 12/29/18 11:41 AM
I just went to use my gift card to pay on the App and it shows that my available balance is $0 when there is over $200 on it.
Whitexd's Review of ChipotleReviewed on 12/29/18 11:41 AM
Gift card payment is not supported even though they claim it is. Even if it did actually work, the app is very poorly designed and easily the worst restaurant app out there.
moracake1226688's Review of ChipotleReviewed on 12/29/18 11:41 AM
Loving this app so far , it makes mobile ordering and takeout very simple to do. With quick and polite delivery and efficient employees. The app is very easy to set up
realJayYT's Review of ChipotleReviewed on 12/29/18 11:41 AM
The app has been ok until it wouldn’t let me use my 25$ gift card for mobile ordering. I had to go inside and order with the card.
Tmaaaayne's Review of ChipotleReviewed on 12/29/18 11:41 AM
Would be a great app if it actually worked. SUPER buggy. Friend and I downloaded and she was having the same issues I was. Couldn’t add gift cards without getting error messages. Couldn’t select delivery options or app would crash. App crashed several times while we were placing our orders. We deleted app on both our phones and ended up ordering from somewhere else after half an hour of trying to place an order
Britton of Hilliard's Review of ChipotleReviewed on 12/29/18 11:41 AM
It’s so good!
Challenge641's Review of ChipotleReviewed on 12/29/18 11:41 AM
Yummy and on time
Justdoit2001's Review of ChipotleReviewed on 12/29/18 11:41 AM
I always write honest reviews, but my experience with the Chipotle app was anything but easy!! As I was scrolling up and down, the app was so sensitive that I kept checking unwanted items. Then I would have to go back and uncheck the items. Finally had lots of trouble sending the order. The app was telling me to swipe up to send, but had to figure out the nuance to swipe up slowly and hold.
A.Keck's Review of ChipotleReviewed on 12/29/18 11:41 AM
The app rarely recognizes how much I have on a gift card. I have to add and readd the card several times. I can also not to partial payments with gift card and debit card. Extremely frustrating.
PurpleFroglb's Review of ChipotleReviewed on 12/29/18 11:41 AM
First, I wish the app would let you apply more than one gift-card. Sometimes I have several gift-cards with just a couple dollars on them and then I can’t use them with an online order. Secondly, the past few weeks my gift cards have been showing a $0 balance therefore can not be used online, I have to go in, stand in line and pay there. Other than that I love it!!
clgg15's Review of ChipotleReviewed on 12/29/18 11:41 AM
Valid $25 gift card not accepted -just checked balance to be sure. Tried to place 18$ order on this card absolutely would not take- but it sure as heck took my credit card!
RS of Columbus's Review of ChipotleReviewed on 12/29/18 11:41 AM
90% of the app is spectacular, however the inability to load multiple gift cards (a particular issue after relatives don’t know what else to get you for the holidays) and no in-store payment alternative leaves me standing in line to make a larger order. I hate being that guy, but there is no other option in the app to pay.
Srikanth dasari's Review of ChipotleReviewed on 12/29/18 11:41 AM
Opt for home delivery...got half order.
Simsfreak4774's Review of ChipotleReviewed on 12/29/18 11:41 AM
When ordering the options are way to touchy. Didn’t notice all the things that were added due to the menu being touchy so I had to order new meals and drive back to the restaurant a second time. Not pleased and won’t be using the app again
Bribedtorate5stars008's Review of ChipotleReviewed on 12/28/18 12:13 PM
I downloaded app, signed up, entered address and “sorry we can’t delivery to your address :( “. There is a Chipotle about 1 mile from me. How close do I have to live? Thanks Chipotle, I’ll be eating more Qdoba and Moe’s from now on.
JNF89's Review of ChipotleReviewed on 12/28/18 12:13 PM
The app is super easy to use and the customization is great! The only reason for 4 stars is you can’t order a side of salad dressing on the app and it’s a must for my burrito!
GL1TCHM4$T3R's Review of ChipotleReviewed on 12/28/18 12:13 PM
"We're sorry, something's not right" Occurs when you click the delivery button BEFORE adding menu items to your bag. Fill your bag first, and THEN press delivery. Delicious, within 3 minutes of projected delivery time, warm, made correctly. I love you Chipotle.
katelynn L's Review of ChipotleReviewed on 12/28/18 12:13 PM
App NEVER works right there is always an error when trying to place an order I think I have been able to use it like once in the year I have had it.
olimoli29's Review of ChipotleReviewed on 12/28/18 12:13 PM
First time I use delivery option. Easy to place my order on the app since I had my information saved and my food arrived within the time it was quoted.
loife kandbdb's Review of ChipotleReviewed on 12/28/18 12:13 PM
This app is awesome but there should be free gifts to the customers. I order all the time for me and my co-worker. I am sure that there can be some type of rewards program that can be offered to make this app more important and useful.
Llllllllllkuutf's Review of ChipotleReviewed on 12/28/18 12:13 PM
I’ve tried to pay with 3 different gift cards and it says none of them have a balance, but when I go to the chipotle website it says they all have a 25 dollar balance on them. So basically I can’t use the gift cards on the app. Please fix this.
Rachel 1776's Review of ChipotleReviewed on 12/28/18 12:13 PM
I am never ever able to log in! It shouldn’t be this hard to use. App always says to try again later. Can’t tell you how many times I have given up on app and ordered elsewhere. Chipotle, you let me down with your app.
NanoGator's Review of ChipotleReviewed on 12/28/18 12:13 PM
I haven't used this app in a couple of months. This morning I got an ad in the notification bar that I could find no way to disable (without blocking ALL advertisements). This is against Apple Developer guidelines. Apps that advertise in the notification bar are instant uninstalled. Can you imagine if a bunch of apps all tried to do this?
Why this app is the best 🌸's Review of ChipotleReviewed on 12/28/18 12:13 PM
It would be nice to have option control not limited, and to all items please. Thank you!
kitjohnson1818's Review of ChipotleReviewed on 12/28/18 12:13 PM
This app hasn’t allowed me to create a rewards account for month. Every time I order something goes wrong. Something gets added or something is missing. There’s no way to immediately contact support either, only via email. Very frustrating!!!
853AG's Review of ChipotleReviewed on 12/28/18 12:13 PM
Ordered chipotle through the app for the first time since they are having a free delivery promotion. Once I got my order and there was some issues I noticed there is no feedback or customer support section in the app. It would be nice to let customer support know my bowl was completely missing the protein I selected (if I wanted I veggie bowl I would have selected to include quac) as well as the drink was incorrect.
GCOH4L's Review of ChipotleReviewed on 12/28/18 12:13 PM
I love the convenience of ordering via the app but when adding a gift card, it only lets you add one card and it always says zero balance. This forces me to order for my entire family in line and use said gift cards plus additional cards since our order total is typically above the gift card amount. Would love to see this function updated to add multiple gift cards and the balance actually be correct. Love the app but simply can’t use it due to the gift card issues.
ct4425's Review of ChipotleReviewed on 12/28/18 12:13 PM
After entering my new gift card # into the app, it showed a balance of $0. I checked the balance on the chipotle website and it says there is $25... Figure it out Chipotle. Y’all losing customers over here.
804704's Review of ChipotleReviewed on 12/28/18 12:13 PM
1995 style app :( Super basic functionality
Chuckd43's Review of ChipotleReviewed on 12/28/18 12:13 PM
Can’t order rice without cilantro
Jess Fenn's Review of ChipotleReviewed on 12/28/18 12:13 PM
y’all weren’t kidding with the guacamole today!!! hooked it up as always. i love u
Tyshanb's Review of ChipotleReviewed on 12/28/18 12:13 PM
The app is so much better than it used to be. Customizing an order is so easy. I’m loving it
1heatherbach's Review of ChipotleReviewed on 12/28/18 12:13 PM
I have tried to use this app MANY times! It is frustrating that I cannot update my email. One letter is off and therefore I can’t order or receive rewards! Not to mention I loaded a brand new gift card and it shows a zero balance! But when I called the gift card number it states that the full amount is available! We are excited to finally have a Chipotle within 15 minutes from our home but I am furious that I cannot use the app!!!
DKH1332's Review of ChipotleReviewed on 12/28/18 12:13 PM
it’s a great app but it needs to have the option to pay later, in the store and a large quesadillia.
Walec1234's Review of ChipotleReviewed on 12/28/18 12:13 PM
App works great. But couldn’t stop showing review of Melrose park IL location: Could u please raise the bar and hire at least primary school graduates? So when they are asked to drive around the building they won’t say how do I do it?
Dnorth86's Review of ChipotleReviewed on 12/28/18 12:13 PM
When I go to add a gift card, it doesn’t ask for a PIN and completed with a $0 balance. I’ve verified this on two cards. When adding through Chipotle.com, the correct balance is displayed.
Gtr678's Review of ChipotleReviewed on 12/28/18 12:13 PM
The app crashed multiple times while ordering. Then the app told me the driver had arrived. I waited for 5 minutes before calling, and the driver was actually still 5 minutes from picking up my food. 15 mins later I had to walk two blocks to meet my driver because she did not know where Michigan Avenue was in Chicago, IL! Next the portions in my bowl were of course less than normal and when I went to the app to convey my frustration, there is absolutely no help function within the app for deliveries or comments/concerns.
Read b4 downloading's Review of ChipotleReviewed on 12/28/18 12:13 PM
Refuses to let me make an account and is buggy
JeffRogers07's Review of ChipotleReviewed on 12/27/18 12:02 PM
This app is so convenient and seamless it takes me all of 30 seconds to place my typical order and pay. Then I drive to my nearest chipotle and completely skip the line since my order is waiting for me. Best thing to happen to lunch since the meal prep container.
Blackhawker33's Review of ChipotleReviewed on 12/27/18 12:02 PM
spent half hour making order. app system says brand new cards balances are 0. check balance on website, “balance report unavailable at this time”. called store, manager said couldn’t guarantee the system would work. waste of $50. cool guys
magnusone23's Review of ChipotleReviewed on 12/27/18 12:02 PM
Share the following with your dev team: 1. User unable to authenticate (register) 2. Authenticating via iPhone X, 12.1, AT&T Cheers, Magnus
jenn sordelet bradshaw's Review of ChipotleReviewed on 12/27/18 12:02 PM
Love it. Always perfect
Phil Local52's Review of ChipotleReviewed on 12/27/18 12:02 PM
Makes ordering Chipotle so fast and efficient ! Awesome
Fritzk's Review of ChipotleReviewed on 12/27/18 12:02 PM
rwallen's Review of ChipotleReviewed on 12/27/18 12:02 PM
I don’t want meat or fajita veggies. Why isn’t there an option to not have a fillings? Can’t order what I want in this app.
mcl78624's Review of ChipotleReviewed on 12/27/18 12:02 PM
I ordered for delivery at 3:55, ETA for delivery was 4:31. At 4:40, the food had not been delivered so I called the store. The employee who answered said the food had been made since 4:15 and doordash hadn’t picked it up yet. The app didn’t have any doordash delivery driver contact info, so I spoke with the manager at this Chipotle store (Gloria Oregon). She was unable to help and said that the failure to deliver was not her problem (was doordash’s problem). I requested the order be refunded, and she said she could not refund the order over phone, she said I had to go to the store (yes, for a delivery order, shocking) to get a refund. It is raining and storming outside and traffic would be a nightmare. At least a 20 to 25 min one-way drive. I did not take Gloria’s suggestion. At 4:55, the contact info for doordash was finally loaded, so I called the driver and he said he was redirected from my order to another order, and had yet to arrive at the store, so he suggested the food could be remade since it had been so long. I told him not to deliver as I would not accept the food once he arrived with it, remade or not. I will be calling corporate customer service about this issue as well, and will be uninstalling the app and not ordering from Chipotle any longer. The poor customer service and “not my problem attitude” of the manager was offputting. The doordash driver was courteous and apologetic.
JWIV18's Review of ChipotleReviewed on 12/27/18 12:02 PM
I love the app as much as the food! I wanna marry chipotle lol
Fjcgigstyh's Review of ChipotleReviewed on 12/27/18 12:02 PM
Order is always very late. Now it says it will deliver to my address, but when I go through address details in no longer can.
christianhansonn's Review of ChipotleReviewed on 12/27/18 12:02 PM
App works well and does almost all you’d want it to do. However, recently I’m noticing it won’t correctly display my gift card balance amount and instead says I have $0.00 when I know that’s not true. My only other complaint is that you don’t get the option to order double meat on your orders. Other than that it’s good.
ilikechick3n's Review of ChipotleReviewed on 12/27/18 12:02 PM
Gift cards show $0 balance
Drigger14726's Review of ChipotleReviewed on 12/27/18 12:02 PM
I got a gift card for Christmas, when I add it onto the app, it gives a $0.00 balance, I called the number on the back, and it said that there was money on the card. App needs to be updated to fix this issue.
PRGM97's Review of ChipotleReviewed on 12/27/18