bvaidvaid's Review of ChipotleReviewed on 9/6/18 7:17 PM
I ordered food in advance and it was freezing cold and missing my hot salsa as well as double chicken.
jicloud's Review of ChipotleReviewed on 9/6/18 7:10 PM
Have been trying for the last 30 mins to order a meal and it errors out constantly. There also needs to be a spot where you can specialize because having “light” and “extra” as the only modifiers is awful.
PechonaliDaD's Review of ChipotleReviewed on 9/6/18 7:06 PM
I tried to order online and once i added most items it kicked me out. Then I tried the app and once I added all the items it kicked me out. Came to the actual location and after standing in line they made us order separately and told us we had to wait cause they had other online orders! Worst customer service ever!
keithdal's Review of ChipotleReviewed on 9/6/18 6:50 PM
The app and the website are very good. The only drawback is that there is no option for plain white or brown rice. All five members of my family enjoy your food but do not like the normal white or brown rice. Having the opportunity to choose plain white or brown rice when ordering from the app or on line would be wonderful. Thank you very much.
Obliviga's Review of ChipotleReviewed on 9/6/18 6:37 PM
You guys should have two servers, a production and pre production server. DO YOUR MAINTENANCE ON PRE PRODUCTION SO USERS CAN ALWAYS USE THE APP!
Dogggg14 👎👎's Review of ChipotleReviewed on 9/6/18 6:34 PM
I live 4.4 miles away and you can’t deliver!
Ron Mexico 82029373's Review of ChipotleReviewed on 9/6/18 6:33 PM
No food. I am hangry and disappointed in my favorite lunch spot
jtheath88's Review of ChipotleReviewed on 9/6/18 6:29 PM
This app was great but I pick up for multiple people so having the ability to write a note was great. You guys have deleted the note option Lame! Now I have to order it over the phone to specify my order ...... which you guys hate bummer Also only 3 customizations is stupid because you can do as much as you want at the store. So I’m saving no time. Also the quesadilla is not an option. Honestly worst restaurant app ever
Ocalacub's Review of ChipotleReviewed on 9/6/18 6:16 PM
I decided to order something ahead of time and swing by and pick it up. I placed the order, went to check out and it just buffered fir a bit and didn’t go anywhere. So I backed out, placed the same order again and hit check out. Same thing, so I backed out again and decided to check if I had anything in my “bag”. I had both orders in there. So I delete one and checked out from there. Just kept on buffering and never placed my order. So ended up going and waiting in line to place my to go order.
allis2412's Review of ChipotleReviewed on 9/6/18 5:48 PM
Super convenient to be able to order for pickup, but lately the app has been messing up quite a bit lately..
nietc's Review of ChipotleReviewed on 9/6/18 5:46 PM
The app or website for delivery has been down for 2 days.
H E S Friday's Review of ChipotleReviewed on 9/6/18 5:17 PM
I wanted to try chipotle’s new delivery service but their app crashes and freezes so often it has been made impossible. It lets you get through the process of making your order without any problems, then crashes in the order review. And when you close the app and relaunch it to start over, your previous order is still in the cart unable to be removed!!!! Incredibly frustrating. I tried to place my order in safari instead, and am automatically redirected back to the app.
monkeygirlpeace's Review of ChipotleReviewed on 9/6/18 5:11 PM
This was literally perfect for me because I ordered before my last class before lunch and set the time for pick up so when i went to get my lunch it was ready and i was able to get back to school in time before lunch ended. Thank you Chipotle
Jamie95347's Review of ChipotleReviewed on 9/6/18 5:11 PM
There should be an option to pay at the store at the time of pick up! There have been times that we have only had cash and wanted to order online to save time or just being too hangry to stand in lines, but we’re unable to because there is no option.
Jankins 00's Review of ChipotleReviewed on 9/6/18 5:09 PM
Takes entirely too long to order now. GPS issues as well issues placing the actual order. Kept getting something is wrong error.
kneth05's Review of ChipotleReviewed on 9/6/18 5:06 PM
I tried 4 different times trying to order my food on the app for pick up, and it never loaded. It would eventually cancel out and I would have to re-order my food. I was never able to place my order.
rather lick a toilet seat's Review of ChipotleReviewed on 9/6/18 5:03 PM
Easy to use- would be helpful to have option “special instructions “ on each line (like sour cream - on the side)
vogelblick's Review of ChipotleReviewed on 9/6/18 5:03 PM
Team it’s timing out! Get Azure or AWS! It’s called being able to quickly scale when you release a new delivery product. Hit me up if you need help I’m local to Denver! Probably lost a ton of business today! Ps clever disabling rate app button in app as this is happening...
Peaceshocka's Review of ChipotleReviewed on 9/6/18 5:00 PM
Dropping orders can’t fill a bag. Fills the chipotle logo ‘wait’ comes up and the bag is empty
TripleHeartthrob's Review of ChipotleReviewed on 9/6/18 4:49 AM
I don’t like that you cannot pay in the store anymore. I also don’t like that you cannot add customizations. It also seems as though I get less food when using the app then when I am in the store.
whill1989's Review of ChipotleReviewed on 9/6/18 4:47 PM
Not processing orders but still charging credit cards
edriant's Review of ChipotleReviewed on 9/6/18 4:43 PM
The app is super slow now and keeps glitching and freezing. The older version was way more efficient than this new one.
dwtek's Review of ChipotleReviewed on 9/6/18 4:25 PM
Horrible app. Cannot order anything, keeps emptying bag. I do not have time to keep working through this. If you offer an app, make sure it works!
Clarkdohh's Review of ChipotleReviewed on 9/6/18 4:22 PM
The amount of time that I have attempted to submit or even attempt to add a meal/s to my bag just to have it emptied in the end is sickening. I will never eat chipotle again due the clear incompetence of their IT team to have a solid application to take my money. I will not be apart of it.
Super fan 2928373's Review of ChipotleReviewed on 9/6/18 4:07 PM
App doesn’t work. I build my meal and it tells me my bag is empty. Loads for a long time.
easytoorder's Review of ChipotleReviewed on 9/6/18 4:02 PM
Love how it’s very quick and easy to order with the app! The only thing I wish they would update is ability to request an extra sauce or salsa. I always have to ask when I get to the restaurant. It would be great if it’s already in the bag and I can pick up and go! Other than that I love the order and pick up!!!
mark12143's Review of ChipotleReviewed on 9/6/18 1:55 AM
No options to order a quesadilla. That’s all I wanted for lunch. Bummed.
KHX3xxxx's Review of ChipotleReviewed on 9/6/18 1:53 AM
Each item in cart should allow for a short message/note. Would save lots of hassle, make app more user friendly, and make ordering ahead more likely!
burrit-ohhhh's Review of ChipotleReviewed on 9/5/18 9:53 PM
This app is streamlined and smooth. Terrific user experience!
Ludwiglevo's Review of ChipotleReviewed on 9/5/18 9:42 PM
Download this app trying to order a delivery, turns out the shopping cart cannot add any items inside successfully. I cannot register a new account because I got warnings constantly telling me there are something wrong in server. Kept telling me to try later. But it never worked
Jaykushcloud's Review of ChipotleReviewed on 9/5/18 8:39 PM
Just got my first free delivery and it came before the estimated arrival time. All portions correct too!! Too awesome highly satisfied with the apps service today 👌🏼
33CV33's Review of ChipotleReviewed on 9/5/18 7:50 PM
The app is easy to use and make changes to my order. The delivery feature is awesome and it was super fast! I’d definitely use it again!
ConnieCham's Review of ChipotleReviewed on 9/5/18 7:45 PM
There should be an option to order quesadilla’s!!!
Envybobbysoxer_'s Review of ChipotleReviewed on 9/5/18 7:21 PM
I love chipotle (who doesn’t?). The food got her about 10 min later than set, but nothing super ridiculous. And the food was a bit cold when we received it. The app gave me a really hard time ordering at first but after completely closing down the app twice it finally let me put the order in and pay. For this I give it for stars.
Ellray565's Review of ChipotleReviewed on 9/5/18 7:01 PM
This app is impossible!!! I had no trouble until today, what happened?
bevillmen23's Review of ChipotleReviewed on 9/5/18 6:44 PM
No quesadilla option to order.
Mkatblue's Review of ChipotleReviewed on 9/5/18 6:04 PM
My first time ordering online I went straight to the website. It wasn’t working properly so I downloaded the app thinking that would work. It wasn’t until my 4th try that it finally worked via the app, but I tried ordering via the website at least 6 times. When it worked properly it was great. My food was prepared and good to go on time.
b-freakin-anca's Review of ChipotleReviewed on 9/5/18 6:01 PM
- Overall, very slow when performing different actions (with or without wifi) - Bag randomly becomes “empty” between adding items - had to “recalculate” delivery price after adding payment information - Spent 30 minutes trying to order two burrito bowls. This is the second time I’ve re-downloaded the app and have NOT been able to successfully place an order.
hdkkalamdmcokwbdnfkjvmesnsis's Review of ChipotleReviewed on 9/5/18 5:45 PM
Keeps crashing, been trying to order for the past 2 hours. Worst experience I’ve ever had
Okiegyrl80's Review of ChipotleReviewed on 9/5/18 5:39 PM
It keeps emptying my bag and then when I add it back, there's multiple. Then when I removed the duplicate, it emptied the whole thing. Fix your coding.
Cmcbr85's Review of ChipotleReviewed on 9/5/18 5:30 PM
The app used to work ok but it’s been awful lately to place orders. It keeps giving the “something went wrong” message because it can’t load. Finally it works, and then it suddenly empties your cart. The app is SO SLOW!!!!!!! Like, so slow. You’d think a company worth millions would hire some top notch developers to get this app right.
shwiskcnwkakfehe's Review of ChipotleReviewed on 9/5/18 5:26 PM
This is not the first time I’ve tried using the app and it’s taken over 30 minutes to put an order through. I don’t know if there is too much traffic through the app for it to handle, but the I have issues on almost every page and it sends me back to the start multiple times. It’s really too bad, because I never had problems before and I love the convenience of the app! I hope that they get all the bugs fixed in the near future!
海洋饼干pheno's Review of ChipotleReviewed on 9/5/18 5:24 PM
delivery not working
cincinnati 2018-09-05's Review of ChipotleReviewed on 9/5/18 5:20 PM
The ordering process seemed easy, but the order which went into the bag was incorrect and I had to try several times to remove items from the bag. After all of that, when placing my order I received a message that the chosen store for pickup was closed — I had selected it from the app map, it is two doors down from me right now and very much open. I ended up going to the online app to place my order. A disappointing app experience with so minutes of my time wasted.
Pha-Q2's Review of ChipotleReviewed on 9/5/18 5:19 PM
Love the restaurant, hate the app now. Ordering from the app has gotten so much worse. Freezes up, issues with trying to pay, issues with removing items from the bag. I have to constantly close out of the app and reload. Also, they took away the pay in store option. I used to love ordering from the app, skipping the gigantic lines and be on my merry way. I got so spoiled and now this app is TERRIBLE!
Darsna's Review of ChipotleReviewed on 9/5/18 5:12 PM
Just downloaded this app and I think I may just try grub hub. It keeps freezing and telling me that I have nothing on my cart. 🤬🤬
i love kiss kiss kiss's Review of ChipotleReviewed on 9/5/18 5:06 PM
My order was wrong and there is no response and no refund
clereece89's Review of ChipotleReviewed on 9/5/18 5:02 PM
I just fought with the app for 20 minutes trying to place an order and it kept clearing my bag right after I created a meal. I don’t know what you did to it but it’s horrible. Decided to go elsewhere for lunch bc it was t worth my time.
StudyBuddie's Review of ChipotleReviewed on 9/5/18 4:38 PM
I’m trying to order through this application for the free delivery promotion and it keeps crashing. It’s been about 20 minutes now and it keeps clearing and reloading my bag.
This failed's Review of ChipotleReviewed on 9/5/18 4:18 PM
I am trying to place an order, but the meals are not added to the bag. Frustrating!
MrJJangoo's Review of ChipotleReviewed on 9/5/18 4:06 PM
The app’s servers are so slow that it takes forever to click onto another option or screen. Sometimes it doesn’t even register the information I put in, delaying the process for a quick pick up and tediously have to repeat certain steps. Never been so frustrated just trying to order food from an app. Come on Chipotle.. a multi million dollar company can’t even run a proper, functioning app that’s suppose to save time.
TeamSamsung's Review of ChipotleReviewed on 9/5/18 4:05 PM
Tried numerous times to order at work.
Chitrakojha's Review of ChipotleReviewed on 9/5/18 2:33 AM
You can’t cancel an order, calling the store doesn’t help. Stores are out of supplies. You don’t find out while ordering. Wasted my evenings many times
Nattuuss's Review of ChipotleReviewed on 9/5/18 1:28 AM
I put in my Chipotle order at 5:40 PM and it didn’t arrive until 7:32 PM. The food was cold and tasted stale! I will never ever order from this restaurant or use door dash again! I want my money back and will spread the word of how horrible of an experience this was. I don’t blame my delivery driver Luis because if it wasn’t for him, I probably wouldn’t have gotten the food at all, even though is terrible!’ F.Y.I. My estimated food arrival time was 6:13 PM!!
Mayian jaguaie's Review of ChipotleReviewed on 9/5/18 11:54 PM
The IOS app was difficult to work with & kept giving a “something went wrong” message. The order arrived 25 minutes late. I will try ordering again in a few months when the system works better.
Miss Wahlberg's Review of ChipotleReviewed on 9/5/18 11:49 PM
John was very nice and text me when he was about 5 minuets always. Food hot and yummy
CMZ52's Review of ChipotleReviewed on 9/5/18 11:45 PM
Pay options should have paypal
bbbbbbb234343's Review of ChipotleReviewed on 9/5/18 10:29 PM
It never came
JMicki7's Review of ChipotleReviewed on 9/5/18 10:16 PM
I think the overall design of the app is good. It is easy to use and very straight forward. However, the use of swiping for extra/less items is annoying as well as swiping to submit payment. I’d like to see that changed to a more classic design.
ImB@tm@n's Review of ChipotleReviewed on 9/4/18 9:56 PM
The app doesn’t allow you to put certain items on the side like cheese. Allow the app to able to customize your order much more.
ghghhygfhhf's Review of ChipotleReviewed on 9/4/18 7:29 PM
It’s not letting me sign up or log in
Hutu gale's Review of ChipotleReviewed on 9/4/18 7:23 PM
I love the staff at the Kendall Square store. They are fun and helpful. They always have a smile on and are never rude.
GiGi0607's Review of ChipotleReviewed on 9/4/18 4:40 PM
I have added my meal to the bag 16 times and my bag is still empty
ohiofreebird's Review of ChipotleReviewed on 9/4/18 4:39 PM
The app is slow and cumbersome to use.
Melina Rey's Review of ChipotleReviewed on 9/4/18 2:55 AM
Please let there be a large chip option! I can only order the small bag when I use the app.
jesie44's Review of ChipotleReviewed on 9/4/18 1:06 AM
I am really liking the app EXCEPT I can’t order my son’s plain cheese quesadilla and defeats the purpose of ordering ahead.
J@$0N1113's Review of ChipotleReviewed on 9/4/18 12:56 AM
Love this app, definitely easy to use. One thing that could be improved is having an option for comments, we needed a side of salsa and could not add it to the order on the app, just had to ask at the restaurant. LOVE Chipotle!
T-Fritz's Review of ChipotleReviewed on 9/4/18 12:32 AM
Easy to use and the order was ready and accurate!! Highly recommended to avoid waiting in line.
pahesq's Review of ChipotleReviewed on 9/4/18 12:27 AM
The changes locations even though I set a location. Paid $25 too much. Also the orders are hardly ever filled correctly. Disaster.
Mrausch11's Review of ChipotleReviewed on 9/4/18 12:17 AM
Everything correct and ready to go!
Thisgamesveryslow's Review of ChipotleReviewed on 9/4/18 12:09 AM
Put an order in for delivery off a instagram promo. Then it told me to pick it up. Great promo
-liz's-Dad-'s Review of ChipotleReviewed on 9/4/18 11:42 PM
Inputting my order was easy. Trying to pay, extremely frustrating - couldn’t get it to work.
jnapoli19's Review of ChipotleReviewed on 9/4/18 11:24 PM
I tried to order from the app for a pickup order and had a gift card with some money on it but since my order total was more than the gift card balance I wasn’t able to do a split payment.
doofwarrior's Review of ChipotleReviewed on 9/4/18 10:02 PM
I ask frequently about why the option is not available to order a quesadilla. There have been several updates since I first asked about the lacking menu item. Since then you’ve added menu item like queso, taken away the options to include special instructions like “add a large quesadilla”, taken away the option to ask for extra toppings, etc. you’ve taken a mediocre app and made it awful. Congrats! PS. Add the freaking quesadilla already!!!
Imsanjayrks's Review of ChipotleReviewed on 9/30/18 7:59 PM
I ordered using the app and went to store for pickup. The store did not revive the order so I ordered again in store. Later found that the app had processed the order and was paid. There is no customer service number for Chipotle to get the refund. Avoid using Chipotle app.
AU TigerTown's Review of ChipotleReviewed on 9/30/18 5:02 AM
Only one gift card can be loaded at a time so you must retain future gift cards until you have depleted the existing card loaded. This is very annoying due to the fact if you are trying to place an order within the app that totals more than your remaining balance it will not let the order be placed. This is absurd given it is the year 2018.
Jennie1203's Review of ChipotleReviewed on 9/30/18 1:08 AM
I usually use the app to order but now the option to pay in store has been removed. I don’t always want to pay online this shouldn’t be the only option.
MrsRobb2008's Review of ChipotleReviewed on 9/30/18 12:49 AM
I spent 20 trying to get the app to confirm my delivery. Finally called the store I was ordering from only to be told they in fact don’t do delivery. Why have the app if they don’t link up with the store
Dkcbrandt's Review of ChipotleReviewed on 9/30/18 12:31 AM
So easy to use and pay. Makes going to chipotle the easiest option when it comes to takeout.
jkgnEat's Review of ChipotleReviewed on 9/30/18 11:27 PM
Never fails that ordering online, portion control is questionable. About 1/2 the portion if you took the extra three minutes it takes to go into the store.
JohnnyDubstarWhite's Review of ChipotleReviewed on 9/30/18 11:23 PM
Just used the new version of the Chipotle app and it is awesome! Functionality is great and just easy to use. Showed up, order was ready and paid for. Walked in and out in under 2 minutes. Great job with this new version!
Tankdingley's Review of ChipotleReviewed on 9/30/18 10:36 PM
Can’t order a large quesadilla. For a restaurant that champions custom ordering from any of their ingredients, this is a major hole. You have to pay for the order so that doesn’t allow you to order something close and have the price adjusted at pickup. There also is no comment section to order a similar item and make a comment to have it created as a large quesadilla.
XPoop-a-loopX's Review of ChipotleReviewed on 9/30/18 10:18 PM
Super convenient to order while I’m at work and pickup on the way home while skipping the line! Only thing I wish they’d add is an area for written comments for things like food allergies. Never had an issue with orders even for large amounts of food
amurrow's Review of ChipotleReviewed on 9/3/18 8:04 PM
Overall the app is easy to use and gets the job down. A couple of things- allow a area to write a quick note about the order, instead of having to completely resign in, allow a key code for quick access.
twils171's Review of ChipotleReviewed on 9/3/18 7:21 PM
I’ve ordered a couple times now, order has always been perfect. Only reason I gave a three star is I love extra cheese on my burrito bowl but there is no place to select or write I want extra cheese. Delivery was as promised, food was cold though. My suggestion is wait until delivery person is on the way to you before you make the food, delivery was 30 minutes, I’m assuming food was made when my order came through. #lovemesomechipotle
rubso's Review of ChipotleReviewed on 9/3/18 3:14 PM
And no true customizing of order. Can't double on any ingredients nor get easy on the rice or easy on the salsa ......
San Antonian 2's Review of ChipotleReviewed on 9/3/18 2:03 PM
I wish the app had the option of paying at the restaurant. Also please add more meat to the bowls. Some of the steak has gross fatty pieces that cannot even be chewed so then you only get a few pieces that can he eaten. Don’t be so cheap!
grace.katherien's Review of ChipotleReviewed on 9/3/18 10:01 PM
Love the chipotle app. Super easy and convenient my only wish is that they would add a quesadilla option on the regular menu and not the kid menu. Other than that I love it!!!!!
Brandi Eli opus's Review of ChipotleReviewed on 9/29/18 9:25 PM
The app is very user friendly!
David H in AZ's Review of ChipotleReviewed on 9/29/18 8:08 PM
I cannot got the life of me figure out how to get your “rewards”? Do I scan a receipt? It doesn’t SAY that. Don’t understand why this could be so complicated.
Egglebergle's Review of ChipotleReviewed on 9/29/18 8:04 PM
I just walked into a Palo Alto location and the line was horrendous. So, I thought I’d be smart and order using the app. The app said it would be ready in 15 minutes. When I went in at the designated time, they hadn’t started my order yet.😡 now I’m Standing around waiting. Not understanding the point.
Regulargirl954's Review of ChipotleReviewed on 9/29/18 3:53 PM
The app is beautifully designed and works when you need to place an order for pickup. However, the app crashes every time I need to put in my address for delivery.
Reyes25's Review of ChipotleReviewed on 9/29/18 12:54 AM
I LOVE Chipotle. It's one of my favorite restaurants. But the app is absolute trash. It's always crashing and giving a "Sorry, something went wrong. Please try again later message" causing you to start over again. Okay well I could get over this but now, the stupid app won't let me add any new payment methods. I go through the hassle of filling out all the payment info but when I go to press "Done" nothing happens. It doesn't matter how many times I press it, it won't do anything and my only option is to X out of it. I've been having this issue for over a MONTH. Y'all fix your dang app already because this is just ridiculous 🙄
Gemini Silver's Review of ChipotleReviewed on 9/29/18 12:39 AM
I just started using this application as a means to get Chipotle Burritos quickly without waiting in crowded lines and the service was on-point! Would recommend for everybody, including Chipotle lovers. 😉
Ramixon's Review of ChipotleReviewed on 9/29/18 12:18 AM
The app is great and introduced me to new options when ordering that you don’t get when in the store like 2 types of meat for your bowl or burritos. Super easy to setup. I would definitely recommend this app.
Jajbsinakbd's Review of ChipotleReviewed on 9/29/18 11:35 PM
You guys should really add an option for people who want quesoritos. I’d pay extra for this every time I order if it was an option.
CentralFlorida Zillow's Review of ChipotleReviewed on 9/2/18 9:42 PM
I love that I can order Chipotle for delivery! However, the payment options are lacking. I have a $10 gift card, but I can’t use it for my purchase through the app because my order is $15. The app should allow you to use multiple payment options when placing an order.
MegaFoodSci's Review of ChipotleReviewed on 9/2/18 7:16 PM
I have been seeing targeted online ads for this app and associated delivery, so I figured I’d give it a try. Online ordering process went fine, but the store 0.9 miles from my house doesn’t deliver. Ok, I’ll take a quick drive over. When I arrived at the store to pick up my food, the pickup window was being used for empty cardboard box storage, and my order hadn’t been fulfilled yet, even though it was past my requested pickup time. Then the employees started filling my order from a separate hot-table of ingredients that turns over much slower than the main food line, so not as fresh. :-/ Looks like corporate hq is getting too far ahead of the individual stores and rolling out initiatives that the individual stores aren’t ready to implement yet.
Bull-Taco's Review of ChipotleReviewed on 9/2/18 6:10 PM
App works great, and it’s nice that it keeps your previous orders, in case you’re a creative of habit!
AmaPunx's Review of ChipotleReviewed on 9/2/18 5:46 PM
I was visiting Temple today and we decided to order Chipotle. Food was ready upon walking in and everything was perfect. Thank y’all so much. Good stuff.
Fjdffbttjfdjdjdsbefdhfhogufvc's Review of ChipotleReviewed on 9/2/18 2:33 AM
The app works perfectly, I love using it when I’m on a tight schedule 5/5
a guy from jax's Review of ChipotleReviewed on 9/2/18 2:26 AM
It sent it to the store but didn’t alert them. No big. My belly is full. But it messed up.
dwinne's Review of ChipotleReviewed on 9/2/18 2:02 AM
Too easy to select or unselect options while scrolling without realizing it. Also, why not have a loyalty or points program since you have an app?
Suzyq35209's Review of ChipotleReviewed on 9/2/18 12:42 AM
My only problem with the app is that he doesn’t keep me logged in for even a few days. When I want to order quickly, I don’t want to have to log in again to an app that is on my phone.
Senortod's Review of ChipotleReviewed on 9/2/18 11:41 PM
I used the app the first time and it took me 3 tries before my order actually stuck. I was hoping to repeat my order today and I logged in and it says I’ve never ordered before. Fix the bugs and this will be a cool app!
wardjd6's Review of ChipotleReviewed on 8/20/18 7:03 PM
Nice app the only thing that I would add is a calorie total for the final meal selection
OpFbM3's Review of ChipotleReviewed on 8/20/18 5:45 PM
kate5272's Review of ChipotleReviewed on 8/20/18 3:30 AM
Best place to eat love the food
whgrbdgkftjvtncdh's Review of ChipotleReviewed on 8/20/18 2:03 PM
This is the dumbest feature. If I want to pay in the store I should be allowed to.
KMO!!!!'s Review of ChipotleReviewed on 8/2/18 8:56 AM
This food is light and will fill you up for your $ it’s also made very fast. This is my second time eating Chipotle and I’m in love I ordered online the second visit and the first my wife introduced my son and myself to it. The kids meals are great in nutrition and portions... Next time you want great food for you buck try Chipotle!!!!!
Diz408's Review of ChipotleReviewed on 8/2/18 5:06 AM
There should be an option on this app to put stuff that will cool down the hot part of the dish put the lettuce sour cream cheese plus have a pick up order inside a warm oven not to high but just right
AirDre6's Review of ChipotleReviewed on 8/2/18 4:16 AM
My order was ready when I got there, good service.
Tadow187's Review of ChipotleReviewed on 8/2/18 2:28 AM
App is not user friendly at all compared to other food apps.
av_muppet's Review of ChipotleReviewed on 8/2/18 2:19 AM
They never fail me. My only thing I wish you would bring back comments when ordering online. I only like to get half rice and beans and when ordering online I’m not given the option.
SeanzyN's Review of ChipotleReviewed on 8/2/18 2:05 AM
Wow what an improvement this app is! You can now order fajitas and now you can swipe to the left to customize if you want more of a certain item or lighter of a certain item. Or you can swipe to the right to double the amount of item of food. Only improvement this now needs for a 5 star rating is how to order a tortilla on the side when you order a burrito bowl and then this app is golden!
love.nick&admin's Review of ChipotleReviewed on 8/2/18 1:50 AM
Quick and convenient!
Gina.andersen's Review of ChipotleReviewed on 8/2/18 1:40 AM
Hey- why is my favorite location (Sunnyside in Happy Valley Or) not taking mobile orders any more?!? It’s so nice... I miss it
Mom to Harley and Xzavier's Review of ChipotleReviewed on 8/2/18 1:31 AM
I’m not even sure why I downloaded the app. No points. No rewards. No incentive. Nothing.
TDintheD's Review of ChipotleReviewed on 8/2/18 12:57 AM
Too many times I’ve tried to scroll up and down your menu only to have it change my order thinking my swipe it was the tap. It happens all the time and I constantly have to check and recheck my order to make sure nothing got messed up when I simply tried to scroll through the menu vertically.
LolaG2's Review of ChipotleReviewed on 8/2/18 12:49 AM
Ordered online through the app for the first time. App said free guacamole with first online order. So, didn’t order it and Never received it. :(
Buckeye917's Review of ChipotleReviewed on 8/2/18 12:42 AM
Your old App use to let us add comments. This App does not let me specify that I like to have my tortilla in the bowl! I can only say on the side now!!
Jcshokcsronv's Review of ChipotleReviewed on 8/2/18 12:34 AM
But yummy as always! App is easy to use.
RickyRebel's Review of ChipotleReviewed on 8/19/18 9:37 PM
They didn’t start the order until I got there. 5 minutes after it was suppose to be done. No different than coming in and ordering it like everyone else.
Crashing racing's Review of ChipotleReviewed on 8/19/18 9:31 PM
ManWithoutHat's Review of ChipotleReviewed on 8/19/18 8:40 PM
Disappointing. I keep getting an alert that says “Something is wrong.” But the app alert doesn’t tell me WHAT is wrong with my registration! So the app is worthless for me.
musicteacher501's Review of ChipotleReviewed on 8/19/18 6:29 AM
This is the first time I have used the app. I thought it would be convenient to use the app and grab dinner before work however, it wasn't until I had already paid that it showed me ordered twice. When I was trying to order the bag order screen kept showing up with my order then go blank so I would start over and it only showed one order in the "bag" at the time I purchased however, when I cashed it out it showed twice what it should have been. Still love Chipotle but I will probably stick to going inside for a while.
Kemacveal's Review of ChipotleReviewed on 8/19/18 5:52 PM
Whoever created this app, please make it easier, obvious, or more user friendly to select the location where to want to order or at least set a preferred location as a default. It’s so easy to order from a totally different location than the one that’s more convenient
texasbonnie's Review of ChipotleReviewed on 8/19/18 5:33 AM
I was really disappointed in my service today my burrito was so full of rice . The person forgot the chicken. The steak burrito was suppose to be to different scoops of beef it’s come like that. Please contact me because so unhappy and I love coming every week. This my first pick order and last.
hard to die's Review of ChipotleReviewed on 8/19/18 4:31 AM
Missing important informations
Cece3232$'s Review of ChipotleReviewed on 8/19/18 3:03 AM
The app needs to be updated to where you can order online and pay in store not pre-order
Gb0078's Review of ChipotleReviewed on 8/19/18 2:46 PM
Usually done before the time stated!!
El Pico tu culo's Review of ChipotleReviewed on 8/19/18 2:15 AM
It’s good that even though what happened in powell store chipotles knows how to bounce back and do what’s right great job team!!!
baybay111's Review of ChipotleReviewed on 8/19/18 1:46 AM
I love the app, accept for the fact that I cannot order sides. Every time we order I have to order sides of rice at the store. Thanks!
Never again 1's Review of ChipotleReviewed on 8/19/18 1:29 AM
Order tonight due to a busy work schedule. Upon picking up my order it was without guacamole or pico. So basically I had rice and meat and a little bit a lettuce. What’s the point of using this app if nobody can get it right plus being charge extra for guacamole is infuriating.
Unpinned-yup's Review of ChipotleReviewed on 8/19/18 1:28 AM
App is bad. Takes a long time to work and tells you restaurants are closed when they aren’t
JillianJen's Review of ChipotleReviewed on 8/19/18 12:19 AM
This app doesn’t work. I repeatedly add items to my bag and they disappear. It’s just a horrible app. Useless and no way to access help.
PRGM97's Review of ChipotleReviewed on 8/19/18 12:17 AM
Your app is super slow. It loads slow. When I want to view my cart, it loads slow. When I try paying through the app, it’s also slow.
Helementing's Review of ChipotleReviewed on 8/19/18 12:08 AM
It took me more than 20min to order two burritos using the pick up option! The app loaded for what it felt like eternity for each information I submitted!
GhostofTrinda's Review of ChipotleReviewed on 8/19/18 10:03 PM
Very glitchy app. It hasn’t been able to sign me in for a year, it wants me to try again later... I try once a month. Finally it signed me in and refuses to allow me to order also refuses to update an address for delivery. This app generally doesn’t work.
NuclearTM's Review of ChipotleReviewed on 8/18/18 9:42 PM
This app is the absolute worst. Poor construction, poor design and difficult to use.
idontwantanicknamejason's Review of ChipotleReviewed on 8/18/18 9:26 PM
This app is incredibly frustrating and not fun whatsoever to use. I don’t know why but all of these updates on these apps lately have been horrific and made life really difficult on the users. Constantly crashing and troubles with submitting orders at locations closest to me. Poorly made this time around..
promotions dont work's Review of ChipotleReviewed on 8/18/18 9:23 PM
App NEVER works. Any promotional offer is never ever taken through the app. Irritating
PolloRito's Review of ChipotleReviewed on 8/18/18 9:10 PM
Couldn’t use offer code
JohnnyMac386's Review of ChipotleReviewed on 8/18/18 8:53 PM
Does not work. Can't even sign in. My email address and phone number better not get sold. I am deleting the app.
Kaka dada's Review of ChipotleReviewed on 8/18/18 8:53 PM
Student offer doesn’t work on two meals. Stupid app. Try to swipe down and it clicks on the item even if you don’t want it. Deleted it.
mrt714's Review of ChipotleReviewed on 8/18/18 8:32 PM
I’ve been trying to order through the app for the past hour. It is HORRIBLE. Don’t waste your time
Frankrizzo442's Review of ChipotleReviewed on 8/18/18 8:29 PM
App is so buggy and doesn’t even work half the time. Tried using it today during BOGO and wouldn’t you know it, offer code not valid. Lame app.
Amb3r6's Review of ChipotleReviewed on 8/18/18 8:24 PM
I can’t log in and I can’t sign up..
Lennygetsome's Review of ChipotleReviewed on 8/18/18 8:18 PM
With how bad this App is combined with Chipotle’s inability to create a functioning website, I will not be eating here again
User 08's Review of ChipotleReviewed on 8/18/18 7:57 PM
I figured this app would be simple like a lot of other restaurant apps available but apparently not. The app is SUPER slow. Then, when you place our order in your “bag” the app won’t recognize it so you have to do it over. However, when you do the order over again, your first one magically appears in your bag. Promo codes also require multiple tries to register. Really frustrating.
uegwbdkdowne's Review of ChipotleReviewed on 8/18/18 7:49 PM
My husband and I ordered off of the app, everything seemed fine until I went to pick up our food. I left my card at home because we had already paid online. When I got to chipotle (20 minutes away) they told me that they had not received the order. We checked our email and they had sent us an email that the store was closed. It was 2pm on a Saturday. I was then unable to order online for the next hour that I sat in the parking lot and tried because I had left my card at home. It was a complete mess and I am actually probably going to avoid chipotle all together for the inconvenience.
runningwild94's Review of ChipotleReviewed on 8/18/18 7:40 PM
Slow and forgets what’s in cart. Then when you order again all your old try’s are still in cart and impossible to remove.
Leah ohms's Review of ChipotleReviewed on 8/18/18 7:33 PM
Updated app so I could use the BOGO coupon for students. Every single time I clicked on my bag, it would freeze and clear my bag. I couldn't even place an order.
Shovon82's Review of ChipotleReviewed on 8/18/18 7:21 PM
Buggy app. Added 2 entree and all my orders disappeared .
billyredline's Review of ChipotleReviewed on 8/18/18 6:54 PM
What a joke
broadwayislife's Review of ChipotleReviewed on 8/18/18 6:52 PM
I tried to use this app a second time and it kept crashing. Adding orders back in that I deleted, then deleted my order entirely. At one point I had 18 orders in my bag, and then none. It was all a mess and I ended up just going without chipotle entirely.
bwc50's Review of ChipotleReviewed on 8/18/18 6:46 PM
I love chipotle but the app simply never works. It always has an error message when i attempt to make an order through the app. Idk how they haven't fixed it...
bballnss's Review of ChipotleReviewed on 8/18/18 6:44 PM
We love Chipotle. Due to food allergies, it's one of the only places my kids can eat out. I tried for 20 minutes to order my food on the app today. After it couldn’t decide whether my order was in the bag or not, we gave up and went to Chick-fil-a instead
GKa147's Review of ChipotleReviewed on 8/18/18 6:40 PM
Terrible app so many kinks I just got so annoyed trying to place an order that I eventually just gave up on chipotle all together
Deeznutskerplunk's Review of ChipotleReviewed on 8/18/18 6:36 PM
Gets stuck on BOGO screen when trying to check out. Can’t get to “bag” without adding something. Waste of 40 minutes putting the same order over and over after.
Pursell's's Review of ChipotleReviewed on 8/18/18 6:34 PM
Literally just spent 40 minutes trying to order through this app. Then decided to delete the app and order online. Once I finally get my order typed in, it says pickup is NOT available! Really Chipotle?!?! Going to Cava...peace out!
Morgan313's Review of ChipotleReviewed on 8/18/18 6:25 PM
Broken trying to order food and it keeps emptying the bag. Frustrating
Gunderscorewil's Review of ChipotleReviewed on 8/18/18 6:24 PM
This app is super slow and super buggy. Took me 15 minutes to order a burrito. Kept hanging on simple steps.
Is it worth your time?'s Review of ChipotleReviewed on 8/18/18 6:24 AM
This app was extremely easy to use and beneficial. I forgot my wallet at home and I was able to still buy my food. One thing they need is Apple Pay at the register.
jaaaaaaassssssssss's Review of ChipotleReviewed on 8/18/18 6:23 PM
Does not let me sign up
kuleshoff77's Review of ChipotleReviewed on 8/18/18 6:22 PM
Incredibly hard to understand where to enter coupon information as well as easy to add/remove some menu options while scrolling thru. You should be testing application more carefully before letting people use it.
MissxAsia's Review of ChipotleReviewed on 8/18/18 6:10 PM
The old app was much better than this. The new one is so frustrating, I hardly order Chipotle any more. More often than not the app is having issues. When I try to order online, it automatically redirects me to the app. Useless!
समिर's Review of ChipotleReviewed on 8/18/18 5:38 PM
Slow and crashing Already charged keep saying order cant be processed At at last restaurant is close like wth Never ever order from app
Nyanne.L's Review of ChipotleReviewed on 8/18/18 5:22 PM
This app has so many problems and glitches. Don’t put a app out of its not ready for the public 🙄
Pawelczu's Review of ChipotleReviewed on 8/18/18 5:22 PM
I could not load a second gift card without deleting the first. I did not have enough $ on the 1st card to pay the bill. More than one credit card is allowed. A split payment voided the promotion.
fffgffhtv's Review of ChipotleReviewed on 8/18/18 5:19 PM
Hard to delete items in bag and app is extremely slow.
367 284 256's Review of ChipotleReviewed on 8/18/18 5:18 PM
Every time I add my order to the bag it takes forever to load and does not add it to the bag. I have fine reception as I’m able to use other internet required apps. The app itself is glitchy and is a frustrating experience.
Cheriffic's Review of ChipotleReviewed on 8/18/18 4:58 PM
Tried several times to place an order. Item would spin then say bag empty. Tried by ordering second item, then 1st item showed in bag and wouldn’t let me remove it. Kept getting error message that “something went wrong.” No kidding?!?
fjjxifhe's Review of ChipotleReviewed on 8/18/18 3:52 AM
Very very good. Delicious! I love eating at chipotle and the app is great. I did a pick up order and everything was correct except a couple of things on my bowl. But it was very good still. They gave us free chips and Queso. I walked up and they gave me my order. It only took me like 10 seconds to go inside and get my order. Thanks chipotle!!! ❤️
adhijbfehnli's Review of ChipotleReviewed on 8/18/18 3:07 PM
Bait and switch, downloaded for student bogo offer, but nowhere to enter code, forcing me to pay full price
Big Game 58's Review of ChipotleReviewed on 8/18/18 1:10 AM
“Something went wrong. Try again later.”
Ingerec's Review of ChipotleReviewed on 8/18/18 11:26 PM
So, to celebrate students going back to school, Chipotle decided to have a somewhat secretive promotion where you get a buy one, get one under the following conditions: if purchasing at the restaurant, you mention this BOGO and if ordering online, the promo is student. I think this promo might also be a, “Sorry we made all you people sick’ thing. I placed an order via the app, never even thinking the ‘Student’ promo would not work; I mean who really orders ‘online’ anymore, right? When it didn’t work, I purchased anyway because this was, after all, my dinner plans. When I picked up my order, I mentioned that the promo code does not work on the app and was told it should. And then the guy says, “It’s probably because everyone is ordering at once.” Funny, the restaurant was practically empty. Anyway, I said I did not think that was the case and the guy just shrugged his shoulders and was like, oh well. Maybe I was naive thinking a promo code would work both online and the app, but if I was the person behind the counter and someone had told me about it not working, I would have apologized and offered to honor the promo anyway. Obviously, that did not happen, but I understood. I didn’t leave angry; maybe a little annoyed at his attitude, but not angry. And then I got home and opened the bag to find nothing labeled making me open container after container until I found mine. And then it was ICE COLD. It appeared I received the old, dried out stuff that was probably left from lunch! Thanks but no thanks, Chipotle!
Jpoletti112's Review of ChipotleReviewed on 8/18/18 10:53 PM
Every time I go to use the app I’m logged out and need to login. It doesn’t seem to support Touch ID. I tried to order 2 items my my favorites list at once but the app only added 1 to my order. A bunch of touch to get back to my favorites for the second item. The UX here is a mess. They need to study the Starbucks app. They used to have similar problems but worked them out.
AvonTim's Review of ChipotleReviewed on 8/18/18 10:31 PM
At this point any iOS app that doesn’t support Touch ID for login seems very old fashioned. I have too many passwords to try and remember this one at a stoplight so I can get my burrito ordered...
Rube Cordova's Review of ChipotleReviewed on 8/18/18 10:19 PM
Great food, terrible app, the app is slow, doesn’t respond and takes you to different pages. Also does not allow you to pay in store for pick up
kingjaeex's Review of ChipotleReviewed on 8/17/18 8:30 PM
Door dash is a terrible delivery site to use your deliveries. (Solon, OH) my food was picked up almost and hour ago and I still have yet to receive it! Chipotle is 6 minutes away from my job, this is ridiculous. I had to spend 20 dollars just to get delivery plus tax and the delivery fee. I can’t get in contact with anyone about my food either
Josh-potle's Review of ChipotleReviewed on 8/17/18 6:02 PM
Great app, love the interface. But I used to be able to order food for all my friends and split the check up when we got there. If everyone used Apple Pay this would be fine, because they could pay me, but many of my friends don’t, so they have to place their own orders or just wait in line.
Mwhaley919's Review of ChipotleReviewed on 8/17/18 5:01 PM
Won’t let me sign up. Keeps coming back with an error
dgraham's Review of ChipotleReviewed on 8/17/18 5:00 AM
App is useless if your entree of choice is a quesadilla. You cannot order them with the app. Fail.
bcduff's Review of ChipotleReviewed on 8/17/18 4:04 PM
Only useful for pre orders.
IsaNav's Review of ChipotleReviewed on 8/17/18 2:10 AM
Organization of locations was awfully scattered and caused the app to function on getting the tasks done in a slower manner than what I had expected.
Damiandiflorio's Review of ChipotleReviewed on 8/17/18 1:59 AM
After working long days when I’m tired to the point of refusing to cook, this sure comes in big time. I’ll send my order on my walk to the car and by the time I show up at the store, I skip the line, grab my food, and go home. Would recommend, especially if you’re like me and order the same thing at Chipotle every time. Also is nice because I don’t have to remember my perfect burrito bowl.
garciafjr's Review of ChipotleReviewed on 8/17/18 1:46 AM
Service was great, burrito was great, but chips were old and stale.
K0208T's Review of ChipotleReviewed on 8/17/18 1:44 AM
Deleting this app immediately! And “Doordash” is also terrible! App is not user friendly, order went to three different delivery persons. 1.5 hours later and still no food.
TheRoger's Review of ChipotleReviewed on 8/17/18 12:53 AM
I don’t know why they have this app. It is not worth the time to download.
Drewrush's Review of ChipotleReviewed on 8/17/18 12:02 AM
I wish I could order a full size quesadilla, otherwise love the app and the convenience for a busy life!
Platinum 71's Review of ChipotleReviewed on 8/16/18 9:26 PM
This app is awesome!! The store is so close to me and I can order and walk in and it’s waiting for me!! Very easy to use. Only thing I’d recommend is finding a way to still apply a balance on your gift card to your total if it doesn’t cover the meal.
Storeyland7's Review of ChipotleReviewed on 8/16/18 7:46 PM
First time ordering 3 different burrito bowls. Very user friendly. (I am 68). Choose your pickup time and pay all on your phone. Works great!
Onthemove2thechi's Review of ChipotleReviewed on 8/16/18 6:11 PM
The app is a little touchy sometimes with how you have to swipe for things (options for extra/on the side/etc), but overall it’s a good app. A HUGE flaw though is that you can only have one gift card on the app at a time - AND you can’t use it if your order is more than the balance! I’ve had $1.75 sitting there for months and can’t use it. I have other cards and would like to be able to use them. But now I can’t even choose to pay in store and use my tiny balance gift card in combination with another card or cash.
aww_bria's Review of ChipotleReviewed on 8/16/18 5:46 PM
Super convenient! Easy way to avoid the line
charlesqx's Review of ChipotleReviewed on 8/16/18 5:22 AM
The app cannot save multiple Gift Cards. The app cannot pay for an order with multiple Gift Cards or a combination of Gift Cards and Credit Cards.
swandrews's Review of ChipotleReviewed on 8/16/18 4:59 PM
Easy to place an order. I am sad you took away our choice to pay in person when we pick up.
😒😪14's Review of ChipotleReviewed on 8/16/18 1:56 PM
Every time I try to login or sign up it tells me an error has occurred. It won’t even let me order food with the guest checkout.
NSurma's Review of ChipotleReviewed on 8/16/18 12:46 AM
Dluvly's Review of ChipotleReviewed on 8/16/18 12:37 AM
Why can’t I order a quesadilla on the app??
GregoryPBishopBOA's Review of ChipotleReviewed on 8/16/18 11:33 PM
When I arrived five minutes before the scheduled time I was expecting to wait especially because there was a line. I walked in they had everything ready it was perfect definitely plan on using this again
mom-2-boys's Review of ChipotleReviewed on 8/16/18 11:17 PM
Quick and easy process. :)
napdudvbx's Review of ChipotleReviewed on 8/16/18 10:56 PM
I asked for extra lettuce and they didn’t give me any. They also didn’t give me as much as they do when I go inside.
BrittanyMichael's Review of ChipotleReviewed on 8/16/18 10:03 PM
When sliding up for the earliest time selected with payment it glitched and then added 20 more minutes on earliest time available.
ssvage23's Review of ChipotleReviewed on 8/15/18 8:28 PM
I ordered on the app went to pick up my order and it was ready by the time I had requested to pick it up !!!
Dgbdb's Review of ChipotleReviewed on 8/15/18 8:07 PM
The app was easy loved the way in can modify each item..when it’s time to checkout the swipe to final purchase was a bit confusing
ninananannanananannanana.'s Review of ChipotleReviewed on 8/15/18 8:05 PM
sadchips2233's Review of ChipotleReviewed on 8/15/18 7:25 PM
I ordered a kids meal and chips with salsa, they remembered my salsa but forgot my chips and I unfortunately didn’t notice until I got home, so I didn’t eat lunch today because of that. I’ve been a loyal chipotle customer for years and am disappointed :(
Gathek's Review of ChipotleReviewed on 8/15/18 7:23 PM
Love chipotle and the app is very easy to use. However, over 10 times now I have ordered 3 tacos and get 2 or 1 because of the way the order is displayed. 2 sets of 3 tacos when getting ordered displays as 2 tacos. Everything else is great about the app and I would give it a better rating. However that is over $50 in tacos now that I have lost out on because of it. So app? Great and amazing. Ordering tacos? Don’t use it or check right on the spot AT the store. If you don’t and it happens, unless you go back they won’t refund it or make up for it (except once or twice).
kohfam13's Review of ChipotleReviewed on 8/15/18 5:48 PM
This app works great, I placed an order after our meet the teacher night at my kids school which is 10 min away from our chipotle - walked in and my order was bagged and ready to go. I love the previous order feature makes things easy when I’m on the go and can’t remember what everyone wants off the top of my head.
nel uy's Review of ChipotleReviewed on 8/15/18 5:16 PM
Picked up order and was missing a burrito...
Fudge........'s Review of ChipotleReviewed on 8/15/18 5:16 PM
Mimmmeeeee's Review of ChipotleReviewed on 8/15/18 2:16 AM
Waste of time ordering through the app. I got to chipotle 5 minutes past the pick up time and they hadn’t even started making my order. Once my order was done - they had messed up and had to re do a bowl that I ordered. Easier just to wait in line and make sure you are getting the CORRECT meal that you want. This app is a waste of time if they’re not even going to have it ready at pick up and it’s going to be wrong what’s the point
Mirza Sulfan's Review of ChipotleReviewed on 8/15/18 1:39 AM
Like Mcdonald and Burger King, there is no deal for promotion and professionalism. I suggest you to change
atn's Review of ChipotleReviewed on 8/15/18 1:02 PM
The app works slowly if I don’t have an LTE connection. More importantly, there is no way to cancel an order. You can manually call the restaurant and ask them to cancel it which they will gladly do. However, to get a refund you have to go online and submit a ticket. Though I’ve done this several times on separate computers, the website just seems to hang when I hit submit. I shouldn’t need to call my credit card company to dispute charges instead.
thebaldguu's Review of ChipotleReviewed on 8/15/18 1:02 AM
Love the food, but you can’t order quesadillas with the app. Please fix!
WareChameleon's Review of ChipotleReviewed on 8/15/18 12:30 AM
Always great to walk right in and grab the order. No fuss, no muss!
Katie1975!'s Review of ChipotleReviewed on 8/15/18 11:07 PM
We tried the delivery option today for the first time and was very happy we did. Leslie the driver was very prompt and courteous! Thank you for such great customer service!
A.J.'s Girl's Review of ChipotleReviewed on 8/14/18 9:56 PM
I seriously love this app! Only problem: I can’t order a double portion of rice on kids meals. My kiddos won’t eat beans, so the workers always give us a double portion of rice so that they get two sides (since that’s what we are paying for), and the app doesn’t give you that option. So if I’m getting food for my whole family I order my husband’s and my dinner on the app (which rocks for that!) and then order my kids’ dinners in person, which means I am waiting in line. It’s a love and kinda hate relationship.
xxxxbrandon's Review of ChipotleReviewed on 8/14/18 9:05 PM
I just ordered a burrito bowl and I thought things were going to go well. I ordered one with no beans, however upon inspection I was received pinto. Normally this wouldn't br a big deal, but what was worse was when I was handed the bag, the bowl was upside down. I gave the bag to my dad to hold and it was soaking wet from the beans. I went to take it out of the car when I got home, and the bag ripped and the bowl fell out. Worst experience ever.
IrvingOhley's Review of ChipotleReviewed on 8/14/18 8:28 PM
When I arrived at my local Chipotle to pick up my food I was greeted immediately with a hello and how can I help you? I was early to pick up my order and Ricky offered me something to drink while I waited. Mind you Ricky was on his break.) the other young woman behind the counter also offered me something to drink while I waited.) Anyhow..... The service was great and the food was fantastic! Please keep up the great work and delicious food. Brent Ohley long time Chipotle lover!
shay lo's Review of ChipotleReviewed on 8/14/18 5:48 PM
I love the app and ordering via the app but really would like to be able to have mediums and hots on the side.
dhdjsndbdjs's Review of ChipotleReviewed on 8/14/18 5:17 PM
Blue84Rain's Review of ChipotleReviewed on 8/14/18 4:49 PM
It has happened a couple times now where I would place the order on the app and it would not register the transaction to the Chipotle I ordered from. Meaning I would not be getting my food and both my time & money would be lost. Hassle getting my money back. Another issue is the favorite order option that saves the orders you like. It doesn’t save the store you got it from, which is a big flaw, instead it chooses the closest one to your current location. I smart option for random orders on the go in places you’re not familiar with, but doesn’t make much sense for a saved order. Third issue has to do with either the ticket or the people who are working at the locations, but many app orders turn out wrong or incomplete. Sometimes because of not paying attention and other times because they are currently out of an item. These issues can be prevented by adding a cancellation option to an order, before the order is being made, have the chef confirm the order is being made when they start on it and confirm when it is complete. Also take off the GPS auto locate option for favorite orders and just use the place they got it from or ask if they would like to order from the same place. Lastly let people know whether an item is out of stock or if there is a delay do to making more of say, hard tacos. I hope these changes can be made, because Chipotle use to be my favorite place to eat and now it is becoming an annoyance.
gh0stpoop's Review of ChipotleReviewed on 8/14/18 11:58 PM
Thanks for the foodies. It tastes so much better when I don’t have to deal with social interaction.
Earl_the_girl's Review of ChipotleReviewed on 8/14/18 10:46 PM
My order was ready, hit, and delicious!
Ellies-momma's Review of ChipotleReviewed on 8/1/18 9:40 PM
There is absolutely no way to make a special request, like light cheese or veggies on the side
Chelalynn's Review of ChipotleReviewed on 8/1/18 8:41 PM
Deleted app and reconsidering choosing Chipotle for their lack of customer service and help with errors using the app for purchasing.
Superboy82's Review of ChipotleReviewed on 8/1/18 8:00 PM
Will not log me in no matter how many times I change my password.
Robrey2018's Review of ChipotleReviewed on 8/1/18 7:58 PM
I downloaded the app and made my first order today. It was so easy and nice having my carry out order ready when I arrived.
jpaige15's Review of ChipotleReviewed on 8/1/18 7:29 PM
I thought ordering online would make it easier to pick up, but I actually waited longer for the order than I would have waiting in line. What’s the point of having an order ahead if your food is not ready at the time of pick up?????
Nickinaround's Review of ChipotleReviewed on 8/1/18 7:17 PM
Yes these changes took place a while back! But I have finally gotten to the point where I am completely frustrated! I used to be able to customize to a t what I wanted in an order now they have set things I can customize this is not the same! There is no way to add a note to the order I have gluten allergies in my family and there is no way to now put that in. If my family wants soft tacos and hard tacos there is no way to do a mix order now if I want to have a steak quesadilla it will not! Will I be using chipotle anymore I will not!
SouthernCaliforniaTrojan's Review of ChipotleReviewed on 8/1/18 7:09 PM
The chipotle did not receive my order. Got to remake the order on site :)
Quepon Queen's Review of ChipotleReviewed on 8/1/18 6:05 PM
I ALWAYS went into the restaurant to place my order but decided to download the app - WHAT A GREAT EXPERIENCE. The app is easy to navigate, found a parking spot by their front door (timing is everything, lol) and my food was hot & ready!
RiceandBeansBro's Review of ChipotleReviewed on 8/1/18 6:04 PM
JoeRevelle's Review of ChipotleReviewed on 8/1/18 6:01 PM
Easy to use!!!
babs9259's Review of ChipotleReviewed on 8/1/18 5:29 PM
Online orders doesn’t accept promotion code for guacamole.
MS284's Review of ChipotleReviewed on 8/1/18 5:01 AM
Today you had a promo code for your Guacamole. The website and the app took forever to load and then the code wouldn’t even work. I called the store and they said they wouldn’t honor it that I had to use the app or website. I tried again with out any success. very disappointed.
DParks59's Review of ChipotleReviewed on 8/1/18 4:54 PM
The screens are too sensitive as you scroll through the items if your finger touches the screen it adds the item to your order.
limboni's Review of ChipotleReviewed on 8/1/18 4:03 PM
What’s wrong with this app it won’t let me sign up. Been trying for months now.
larrymc39's Review of ChipotleReviewed on 8/1/18 2:25 AM
Staff very nice and food is great, but this app is terrible
lojo daddy's Review of ChipotleReviewed on 8/1/18 2:16 AM
Today was free guacamole. I entered code and that didn’t work. I got charged for what was to be free.
Shananagan's Review of ChipotleReviewed on 8/1/18 2:14 PM
We love chipotle food but had a bunch of problems ordering on the app. We couldn’t order large quesadillas on the app. We also couldn’t order sides of rice on the app. I called the store to place a phone order but they said they couldn’t take phone orders anymore. When I explained my dilemma she said she could add the quesadillas to my online order for my other 2 items. So I paid for half on the app then had to pay again in the store. The app gave me a message for free guacamole if I signed up for an account so I also added that to my order. I tried to create an account but it kept giving me an error message that I needed to try back later. I finally gave up. We order online a lot and this is probably the worst ordering app I’ve used. The flow of the app isn’t very user friendly either.
sethy guac's Review of ChipotleReviewed on 8/1/18 2:11 AM
Had a great experience with this app before free guac day. Today the app wouldn’t let me order. I eventually had to create a new account, but still couldn’t order. I finally went to order in the store and they were out of guac by that time 😩
Jknuss's Review of ChipotleReviewed on 8/1/18 2:10 AM
App is very easy to use - but they took away a key feature and that is to add a comment or request double of something other then the protein - personally I like double salsa and I am willing to pay for it but not an option unless I also purchase the chips - also I prefer my guacamole on top of the salad at the bottom not on the top and again I can’t let the staff know that on the app - so looks like I won’t be using much in the future
Gemma2HJ's Review of ChipotleReviewed on 8/1/18 1:52 AM
Great time saver - order was “made to order” and ready precisely at the pick-up time! So convenient & beats waiting in the LONG Chipotle lines!!
Mom2everybody's Review of ChipotleReviewed on 8/1/18 1:24 AM
This app rarely works. So annoying. Fix all the glitches
aratofit4run's Review of ChipotleReviewed on 8/1/18 1:19 AM
This app is as fast and perfect as buying at the restaurant. Is convenient and easy.
Lindylou1960's Review of ChipotleReviewed on 8/1/18 1:10 AM
I have used the Chipotle app many time and my order is always ready when promised and always correct. I don’t have to check my food. So I guess not only is the app excellent but so are the employees.
JJ Mellow's Review of ChipotleReviewed on 8/1/18 1:08 AM
The app is very good for find a restaurant and placing an order. However, there is no support for canceling an order or for making a review or even a comment about a restaurant location.
Concky's Review of ChipotleReviewed on 8/1/18 1:03 AM
Used the app sometime ago around a year I would guess... It is now much friendlier more fun great work all the way around. You guys have made it unnecessary to write a personal request because you offer everything on an easy to use interface. Cheers!
Lolita Lively's Review of ChipotleReviewed on 8/1/18 12:48 AM
Love the app but Chipotle should offer curbside service .
needquesadillaonappmenu's Review of ChipotleReviewed on 8/1/18 12:47 AM
My son loves the regular size quesadilla and is too old for the kids size. Would love to see this as a menu item on the app.
cgonzalz's Review of ChipotleReviewed on 8/1/18 12:33 AM
App is basic, not intuitive and difficult to customize a specific order. For example if I wanted an item on the side, it was impossible to convey this. Also, it seems bare, infrequent offers or promotions. I believe chipotle could learn from Boloco in terms of their online ordering and promotions/rewards club.
Artemis1893's Review of ChipotleReviewed on 8/1/18 12:29 AM
Let’s be clear - Chipotle is amazing. The food is superb. However, the app could use some improvements. When I order in person, words like “teeny bit” and “lots” can help personalize and balance the flavors to satisfy personal preference. I myself like a teeny bit of salsa (a whole scoop is overwhelming) and I like a generous serving of cheese. When I used the app, the relative amounts weren’t customizable like they are in person, so I ended up with a salsa-heavy burrito bowl with not enough cheese. Without great promos like free guac, I’m unlikely to order from the app again for this reason.
Tiffm0708's Review of ChipotleReviewed on 8/1/18 12:25 PM
The app is easy to use, food is ready fast, love the convenience!
lilrogan's Review of ChipotleReviewed on 8/1/18 12:15 AM
I am allergic to beans and asked for no beans in my burrito bowl and I had EXTRA! We also asked for a burrito and they put that in a bowl. Don’t do the delivery, just pick it up and double check before you leave!
JimbroFisher's Review of ChipotleReviewed on 8/1/18 12:06 AM
How a company like chipotle can’t be prepared for a simple promo is embarrassing. Look on the bright side, I avoided e coli.
Supr64's Review of ChipotleReviewed on 8/1/18 12:00 AM
Ordered my food using the app, when it was time to pay. I had a gift card and the total was over the amount on it. the app wouldn’t allow me to pay it in total and pay remaining balance with debit card. So I had to make my order two separate orders. You need to add this option - currently it tells you, insufficient funds for orders over your gift card amount. It would just be easier to pay the difference . The order was correct as always and the staff is always friendly .
Jsjsjsjs7957's Review of ChipotleReviewed on 8/1/18 11:46 PM
Feels awkward asking the cashier to step away from their job to get my pickup order. There should be a designated person working the pickups.
AceAhuja's Review of ChipotleReviewed on 8/1/18 11:46 PM
When ordering we should be able to write a note/directions. Such as guacamole on the side.
burrito bowl lover's Review of ChipotleReviewed on 8/1/18 11:29 PM
This was the first time I had ordered guacamole at Chipotle. It was added to both of the burrito bowls that I had ordered. I was disappointed to find that the guacamole consisted of a half of unripe avocado with a little bit of guacamole covering it. It was tough to even cut it with a steak knife. This was true for both bowls. I have always enjoyed burrito bowls at Chipotle and would highly recommend them, but without the guacamole.
DonaldJH's Review of ChipotleReviewed on 8/1/18 11:22 PM
The app is difficult to use. Chick fila app much easier to use.
Fatimaj510's Review of ChipotleReviewed on 8/1/18 10:40 PM
Don’t get me wrong I freakin love Chipotle, but for some reason the pay in store option for me no longer works. At first I thought it was because I hadn’t updated the app, but that wasn’t the case. So if this could be fixed I’m sure a lot of people will be happy.
KT491's Review of ChipotleReviewed on 8/1/18 10:10 PM
I thought ordering from app would speed process however when I walked in they continue to take customers in line instead of processing my order
ajmahherrrr's Review of ChipotleReviewed on 8/1/18 10:09 PM
Ordered to wrong location and had to call into cancel, then needed to email chipotle for refund. Let me change the order location within a given time, and allow me to cancel within app!
dxo19's Review of ChipotleReviewed on 8/1/18 10:00 PM
Verify your store before you order. The app automatically changed mine and had to drive 8 miles out of the way to get my food.
Mark Holleyman's Review of ChipotleReviewed on 7/31/18 9:08 PM
Mark my words: Chipotle will/should soon take over the world!! The quality of taste paired with the quality of ingredients is proof in the pudding. Word of mouth will make it happen. Let’s do this!!
Godchilds!'s Review of ChipotleReviewed on 7/31/18 9:04 PM
I ordered online to be able to get free guacamole and the online offer code did not work. I was disappointed, it charged my code when it shouldn’t have.
Bren296's Review of ChipotleReviewed on 7/31/18 8:55 PM
Delicious Food Always clean Always a quick service Merrick NY chipotle
mari pratz's Review of ChipotleReviewed on 7/31/18 8:29 PM
I love the app is really easy to buy and pick up is super fast !!love it
even this doesn't work's Review of ChipotleReviewed on 7/31/18 8:11 PM
And no one willing to step up. Ridiculous!!!!!! Last Chipotle experience ever.
Pingingpong103's Review of ChipotleReviewed on 7/31/18 7:37 PM
App not working properly...very frustrating...
654565456's Review of ChipotleReviewed on 7/31/18 7:05 PM
Free Guac Doesn’t Work
Joemaddon's Review of ChipotleReviewed on 7/31/18 6:53 PM
App Won’t let me login!
Wannabeorganized's Review of ChipotleReviewed on 7/31/18 6:24 PM
Ordering is good. Adding promotional items and getting discount is not very smooth.
Not a Comcast fan's Review of ChipotleReviewed on 7/31/18 6:03 PM
Most of the time it doesn’t work for various reasons. Occasionally it works well.
gramma-n's Review of ChipotleReviewed on 7/31/18 5:43 PM
Great food, nice service, good prices!
andyberndt's Review of ChipotleReviewed on 7/31/18 5:33 PM
App was down so we didn’t get the free guac!!!!
Tyree's Mom's Review of ChipotleReviewed on 7/31/18 5:14 PM
First time using the app. I go to place an order for delivery, I can’t. I steady press on all the menu options to get nowhere. I guess I won’t be having Chipotle for lunch today. Horrible experience for using the application for the first time.
Pookietwerp's Review of ChipotleReviewed on 7/31/18 5:08 PM
This app hasn't worked for the last month. I looked for an update, there is none. I've purged it from my phone and downloaded it again, still says "oops, something went wrong". Seriously?? Why have an app if it doesn't work??
Lolabrio3536888's Review of ChipotleReviewed on 7/31/18 4:58 PM
This app is horrible, I can’t even order anything??
Nchappell's Review of ChipotleReviewed on 7/31/18 4:58 PM
The app crashes during peak hours. Chipotle shouldn’t require you to use the app for free guac if it cannot handle the traffic.
Skins Rock 2018's Review of ChipotleReviewed on 7/31/18 4:54 PM
I tried signing into my app. It wouldn’t allow me to reset my password. I then tried to order as a guest and it wouldn’t work. Very frustrated. It was free guacamole day and I can’t take adv of it. Annoyed...
estr001's Review of ChipotleReviewed on 7/31/18 4:51 AM
Super easy to order. Seamless and efficient!
Btempz's Review of ChipotleReviewed on 7/31/18 4:36 PM
Free guacamole day and your online ordering does not work. So I download the app and that doesn’t work either.. I haven’t had chipotle in a year and decided to give it a go again. It looks like I won’t be doing that though. I work next to one as of a month ago and have been very hesitant to give it a try again. I guess I was right......
NachoPuto's Review of ChipotleReviewed on 7/31/18 4:22 PM
Don’t put out offers if the App can’t handle it. Simple
Jfkep's Review of ChipotleReviewed on 7/31/18 4:09 PM
Can’t log on consistently. Comes back with try again. Going to Panera instead.
FightMagicDrinkItemRun's Review of ChipotleReviewed on 7/31/18 4:07 PM
Always says the app is down
brianpipz's Review of ChipotleReviewed on 7/31/18 4:07 PM
Took forever to load, erased my order several times and never even got to the place the final order. Easily 1 star. Do better...
spongebob bruh's Review of ChipotleReviewed on 7/31/18 3:44 PM
Won’t let me order just has an error for everything I attempt. I’ve used multiple networks and devices yielding the same results.
Ghjjcfffjmn's Review of ChipotleReviewed on 7/31/18 3:43 PM
Chipotle offers discounts/ promotions if you order through the app. However, these often cause the app to malfunction so you can’t use the code. So frustrating.
Mrsyocker35's Review of ChipotleReviewed on 7/31/18 3:42 PM
You’re running a promo and the app isn’t working. The store won’t honor promo if order not place online.
Salem12's Review of ChipotleReviewed on 7/31/18 3:37 PM
Good luck trying to put an order in on this app. First it takes forever to even load (does it really take that long to figure out where I am?) and then you get an error trying to add something to your bag. I decided to use the website instead (had to uninstall the app bc the website apparently detected I had the app and “helpfully” opened it for me) but the website doesn’t recognize the user name and password that works in the app. Bizarre and terrible.
robroz's Review of ChipotleReviewed on 7/31/18 3:37 PM
The app crashed on me about 20x, not sure why I kept trying but..guacamole. So, thanks for making me crave something that I can’t have now..I don’t want to go stand in that long line after the notion of ordering it here. I have t used it in a long time bc it was all but non-existent when I downloaded it originally. Long story short, nothing changed. Look at the creators of the cfila app, use it all the time. No free guacamole for me. Sigh.
Salsahit's Review of ChipotleReviewed on 7/31/18 3:31 PM
The app was completely malfunctioning for over 30 mins I couldn’t order thru the app for guac day free guac then the store wouldn’t give it to me! They said they got other online orders who got free guac but I was in line with 7 people who tried and couldn’t get the app to work.
chrisv063's Review of ChipotleReviewed on 7/31/18 3:20 PM
Not able to create an account. I downloaded the application on my phone. Having issues since last night.
MND12321's Review of ChipotleReviewed on 7/31/18 3:00 PM
I tried to order through the app to get free guacamole but when I went to put in the code to get the guacamole it didn’t work and when you told the people inside they wouldn’t give you the guacamole for free even though there was an issue with there app.
Misty2004's Review of ChipotleReviewed on 7/31/18 3:00 PM
Can not load offers
Wedksusbejsis's Review of ChipotleReviewed on 7/31/18 2:47 PM
I order Chipotle 3 times a week, MINIMUM (I’m an addict). You’d think I could get some points that I could apply towards my 10th burrito in 2 weeks! You guys are stingy. Keep up with the rest of the market.
Clfjmpr's Review of ChipotleReviewed on 7/31/18 2:30 PM
I try to order to get the free topping and was still charge. Can’t go back and edit!!
lancer10sec's Review of ChipotleReviewed on 7/31/18 2:16 PM
I love the app and use it all the time. One thing though, it’d be nice to apply gift card balance to my order then pay the rest using Apple Pay or credit card.
AmericanMinded's Review of ChipotleReviewed on 7/31/18 1:51 PM
Chipotle app does everything any restaurant needs to do for a good online ordering experience. Even lets you save your card info so you don’t have to enter manually each and every time and you can pay through the app and pickup at the store without waiting in line. Great application
Orl Vineland's Review of ChipotleReviewed on 7/31/18 1:10 AM
After ordering on line and picked up, less quantity than when order in store. Order mybowl with guacamole and when got home, no guacamole in it. Very disappointing
nodealgiy51's Review of ChipotleReviewed on 7/31/18 12:44 AM
Where’s the deals?
A le x h's Review of ChipotleReviewed on 7/31/18 11:40 PM
I order from the app very often and although the service in the restaurant is always wonderful, whenever I order off the app something is almost always missing. Today I ordered a side but when I got home and looked in the bag my side wasn’t there. This happens more often than not.
gregsqueen's Review of ChipotleReviewed on 7/31/18 11:31 PM
I did have trouble trying to create an acct so I did a temporary one . My food was hot and ready!! Delicious I will be using this in the future
cheteran79's Review of ChipotleReviewed on 7/31/18 11:17 PM
I love Chipotle and I wonder why? Could it be queso or the chips with salt and lime? I love Chipotle how that be? Reason is because I Guac for FREE! I love Chipotle I think you should know.. The End
Drako384's Review of ChipotleReviewed on 7/31/18 11:12 PM
The app was a great success with the on time pickup but just wish I could’ve been able to order extra cheese and sour cream as I normally do in store. Outside of that it was still a tasty burrito.
BurritoBowlFan's Review of ChipotleReviewed on 7/31/18 10:50 PM
Ordering online was easy, but the app wouldn’t accept the coupon code ‘“AVACADO” for the free guacamole. I had to pay for my “free guacamole” since you could only redeem the offer online or through the app. Not that the $2 is a huge deal, but what’s the point in having the offer if it doesn’t work? Disappointed.
Eruss14's Review of ChipotleReviewed on 7/31/18 10:38 PM
I’ll start by saying it looks good and works alright, making ordering somewhat easy. However, Chipotle needs to have somewhere to add comments! I couldn’t order a tortilla in the bowl. I also like to customize my portions of ingredients and the app only allows for 3 customizations- it’d be easier to just go in to the store, making this app inconvenient. I also had nowhere to add a discount code and had to pay in the app.
tiredofchipotle's Review of ChipotleReviewed on 7/31/18 10:30 PM
Doesn’t store more than one gift card. Lists $25 balance on gift card, but has insufficient balance when checking out. The app also stopped working just as I was about to place my order.
uz fakt nevim's Review of ChipotleReviewed on 7/31/18 10:15 PM
+ Easy to use + User friendly + pictures of food :) - missing pay at store option - freezes up a bit
jiksjiwjuud's Review of ChipotleReviewed on 7/31/18 10:14 PM
The guacamole was not free on July 31st... what to do!?!
TLTrue's Review of ChipotleReviewed on 7/31/18 10:11 PM
Hey we’re completely happy. Very easy to use and understand. Top rating!
Shay TT's Review of ChipotleReviewed on 7/31/18 10:07 PM
They don’t offer any rewards for getting the app. I prefer to order in person. I go to the same Chipotle 2x a week. My kids and I enjoy that experience of watching them prepare our food in front of us. Also the staff is awesome. You should have us enter in our phone number to at least earn points towards free food or guacamole, chips etc.
boonedoggle83's Review of ChipotleReviewed on 7/30/18 9:50 PM
Never stays logged, sometimes won’t let you log In, no real point to having the app if you have to log in every time or can log in no real rewards for loyalty, just waiting memory on phone as I can go to website
Ledsalb's Review of ChipotleReviewed on 7/30/18 9:29 PM
Not able to use a gift card on the app.
Richjoneser's Review of ChipotleReviewed on 7/30/18 9:00 PM
Easy and handier than lines.
macg4d1g's Review of ChipotleReviewed on 7/30/18 8:58 PM
I very much like the App and the convenience it provides. It remembers my and my family’s favorites and makes reordering easy. Customizing an order is straight forward. My frustration with the app is the payment options. It only allows one gift card to be registered and if the balance is less than the order then it can’t be used. The app should allow multiple payment types per order so the balance not covered by the gift card can be covered by credit card or Apple/Android pay. 4 plus stars if that was available.
Bwes1039's Review of ChipotleReviewed on 7/30/18 8:28 PM
I cannot order a quesadilla and that’s what I get most of the time. Please come up with the option❤️
Sarlayramvotes's Review of ChipotleReviewed on 7/30/18 5:30 AM
It never has deals, it’s hard to find what you’re looking for and there’s no menu to look at if you’re not ordering something. Plus the last 3 times I ate at the chipotle near my house the chicken was fatty almost every piece.
andrewhkm's Review of ChipotleReviewed on 7/30/18 4:36 PM
Convenient and there’s really no problem with the app that makes a drastic drop in the rating but everytime I ordered through the app, they always had 2-3 things missing/incorrect. The problem is just human errors and it can’t be helped. When you’re in the store, you see everything that goes in your food so you get what you see. It’s really not the same with this app because they already have it wrapped up by the time you get to the store. Employees really need to make sure they packed the food the way it was ordered.
Tay56bell's Review of ChipotleReviewed on 7/30/18 4:34 PM
Nice App.. wish it would let you customize your meal as far as adding extra’s like the website does.
Paul W Ellsworth's Review of ChipotleReviewed on 7/30/18 3:45 PM
The app won’t let you add more than one extra serving of meat!
66hmjr's Review of ChipotleReviewed on 7/30/18 1:48 AM
The only thing is you can’t order a Quesadilla.
viniagrette's Review of ChipotleReviewed on 7/30/18 12:10 AM
I can never add a vinaigrette to my burrito and they always forget it!
TeenzNY's Review of ChipotleReviewed on 7/30/18 11:34 PM
Love this app, works great. I just wish it had the option to pay cash again.
jjzg's Review of ChipotleReviewed on 7/30/18 11:08 PM
Hey Chipotle want to know what’s fun? Start making an order with this app and get into a few burritos and then try to order a quesadilla and can’t... and now realizing I have to go into the store to order and wait! Thanks!
esims75's Review of ChipotleReviewed on 7/29/18 7:52 PM
This used to be my go to app for the entire family. A could go to my recent orders then add to bag and place the order. No muss, no fuss. Now all the recent orders are screwed up. It only shows one meal where there should be 3 Or 4 on all of my recent orders. And when I try to put a recent order in the bag, it says the bag is empty. You’re killing me!!! And you lost us today. I had so much trouble trying to place an order, I finally gave up and the fam and I went to Chuy’s instead. I won’t be going to chipotle again until I can order through the app, because there’s no way I’m standing in the long, long line at your Aker’s Mill location. Fix it and I’ll give you 5 stars!
Maryjanedgaf's Review of ChipotleReviewed on 7/29/18 6:36 PM
Love the design of the app and being able to order and pickup in the store. Just wish I was able to add and use multiple payment forms such as multiple gift cards and as well as credit card payments.
arunkunnel's Review of ChipotleReviewed on 7/29/18 3:21 AM
Whoneedsafrickinnickname's Review of ChipotleReviewed on 7/29/18 2:24 AM
Only allows use of one gift card at a time. No way to combine gift cards or transfer balances from one to another. No longer permits ordering online & paying in store.
Kelzrn's Review of ChipotleReviewed on 7/29/18 1:31 AM
So convenient, wish they delivered on my side of town.
Twylalalalala's Review of ChipotleReviewed on 7/29/18 12:15 AM
Sorry, for these complaints! But, I couldn't get anyone's attention. 🤪 I do understand everyone is busy! I usually, place my order online just "minutes" before I come in and pick it up. Why are my orders COLD if you just filled my order? Why are the beans hard and corn cold? 🤨 And some orders are a "little" more than half full? (maybe, this is because of missing ingredient?)😨 When "supervising" my orders in line, they were always hot and over the top. 😀 If you knew your Family's order had just come online, would your quality and concern go up?😉 I am still giving 3 STARS, because most of the food that is warmed up in the microwave is AWESOME! ☺️
Sanyetta's Review of ChipotleReviewed on 7/29/18 11:38 PM
I’m in a community before Riverbend in New Bern, NC called Rocky Run located on Rocky Run Rd. How is it you deliver there and not to my house. What’s up with that? I was a fan but guess I’ll have drop you guys. Get it together.
girlll007's Review of ChipotleReviewed on 7/29/18 10:22 PM
Every time I’ve ordered online to pick up, it gives me the wrong pick up time and I end up having to wait.
angelitogears's Review of ChipotleReviewed on 7/28/18 10:57 PM
The girl at the register is very very friendly. Good costumer service !
Melaniexr200's Review of ChipotleReviewed on 6/5/18 4:31 AM
My daughter only eats the large quesadilla and as far as I can tell there is no option to order that online. Also, my other child likes to get sides of rice in a bowl and there is no option for that either. I eat at chipotle weekly and find it frustrating that I can’t utilize the app for my family’s order.
KBrizown's Review of ChipotleReviewed on 6/5/18 2:17 AM
I love this app! I’m able to place my order, pay for it and pick it up in a reasonable time. I also love that it gives me the option to make it exactly how I want it (ie. ordering “light veggies” or “extra cheese”). I can also get the nutritional information based on my order. I couldn’t be happier with the Chipotle app!!
Jewels1242's Review of ChipotleReviewed on 6/5/18 12:19 AM
Chipotle App was working well for years then it began having problems with performance and reliability. I’ve noticed some improvement in features and hope that it continues to become more user friendly.
Bromonius's Review of ChipotleReviewed on 6/5/18 12:04 AM
They’ve got my order wrong twice in a row now.
Debibo's Review of ChipotleReviewed on 6/5/18 12:00 AM
Wish you had option for side of rice or side of beans or a side of the salsas.
Swirley2542's Review of ChipotleReviewed on 6/4/18 9:41 PM
Your coupons are not working within the app. It states Missing Item. I tried using it in several different combinations, contacted the company so they sent new coupons and the new ones aren’t working.
Gorksnooter's Review of ChipotleReviewed on 6/4/18 8:43 PM
It was so easy to navigate through my order and the pick up was just as easy. Love it!
Achievemephobia's Review of ChipotleReviewed on 6/4/18 7:03 PM
I like that you can just order your food through the app and just go and pick up your food. No need to wait online. You can give special instructions as well incase you want double meat or extra guac.
Marcus Mcpherson's Review of ChipotleReviewed on 6/4/18 6:59 PM
The best service ever, we order at least twice a week and every time everything is right, always hot never cold, and the best crew and management staff.
osmum04's Review of ChipotleReviewed on 6/4/18 6:39 PM
Update menu on app!
elarriola's Review of ChipotleReviewed on 6/4/18 6:18 PM
Love the App - so easy and convenient!
Stone nelson's Review of ChipotleReviewed on 6/4/18 5:16 PM
This app makes everything so simple I have everyone I know download the app
JellyJones79's Review of ChipotleReviewed on 6/4/18 5:11 PM
Love the convenience of ordering off the app and having saved favorites for quick ordering. Could use a customization box as I’m not able to order double sides on a kids meal (only one rice or bean) or the giant quesadilla which I have to order in store only. Other than that it’s great!
Mamoris's Review of ChipotleReviewed on 6/4/18 1:21 AM
Somehow added a duplicate item to my in app bag (my fault). Got ahold of the store before they made the order so that the duplicate item was not built. The in store manager asked me to call 1.800.chipotle to have the duplicate item refunded as he couldn't correct app order issues in store. When I called the recommended number, it was a chipotle catering line. I talked to someone in catering and they were able to transfer me to another department. This new department told me that even though I didn't receive the second item, I may not receive a refunded and that it could take up to a week for management to make a decision. Apparently ordering mistakes are almost impossible to correct. Again, this was my fault but the level of poor service post screw up is really quite astounding for a company the size of chipotle. With systems this bad, no wonder they had problems with food safety.
Master29's Review of ChipotleReviewed on 6/3/18 9:22 PM
This app is easy to use and very helpful. The ordering process was very easy. I like the pictures and ingredients options.
Cutchen33's Review of ChipotleReviewed on 6/3/18 8:30 PM
Super easy to use.
Panaexican16's Review of ChipotleReviewed on 6/3/18 7:30 PM
It's super fast & efficient, and save the time waiting in line to get your food!
christy723's Review of ChipotleReviewed on 6/3/18 7:30 PM
Overall it works, and I really like that it remembers past orders and lets you order them again without rebuilding from scratch. I wish it would remember your login information. In the age of Touch ID, it’s annoying to have to type in your email and password every single time.
kbrcpa's Review of ChipotleReviewed on 6/3/18 10:03 PM
We very much enjoy and frequently utilize the mobile app. The only continual challenge is that we strongly prefer to pay at the store. It is no longer an option. Would be in very strong support of having this option added back.
Edluer's Review of ChipotleReviewed on 6/2/18 9:50 PM
I’ve always loved Chipotle & now that my daughter can eat it she loves it too.
alk1287's Review of ChipotleReviewed on 6/2/18 8:31 PM
Very easy to use app!! Easy interface and convenient!
Leslie901's Review of ChipotleReviewed on 6/2/18 8:20 PM
I love this app but we also order a large cheese quesadilla sometimes and it is not an option in the app. Thanks!!
jc678912's Review of ChipotleReviewed on 6/2/18 7:13 PM
Chipotle I had to make up 10 different passwords until you guys were satisfied it wasn’t to simple? The password I use is good for all my bank accounts and credit cards.. but to simple to place an online order? Get over yourself!!!
TigerJyo's Review of ChipotleReviewed on 6/2/18 5:48 PM
If you order 2 orders of 3 tacos you always leave with just 2 tacos when you pick up you’re food. It’s a waste of time to try and use this method of ordering in order to save time.
L^MDR's Review of ChipotleReviewed on 6/2/18 2:21 AM
So annoying! I got logged out of my account. I reset my password. I am prompted that my password has been reset. The prompt indicates that the username or password is incorrect. This becomes an endless loop- the prompts claim that you have successfully reset your password, but then claims that you are entering an incorrect email or password.
SherriBobeary's Review of ChipotleReviewed on 6/2/18 2:01 AM
Submitted a very complex order for 5 people with lots of customizations and the person who prepared the food tonight got everything on the order perfect and it was done so quickly.
newsbug's Review of ChipotleReviewed on 6/2/18 1:39 AM
Today we ordered two bowls for pick up at the Exton, PA location and the orders were totally screwed up. We had ordered one veggie bowl and another chicken bowl. First of all, I had to wait for about 15 mins extra more than the provided time. That was still ok. Waiting there felt like standing in the line and ordering was faster as we saw the line being processed 3 times while we just waited. Finally we got the order and drove home only to find that we got somebody else’s order. One was carnitas and another was chicken. My wife who is veg of course could not eat it and we had to throw away the carnitas bowl. My wife called the location to complain and they just said to bring back the order for a replacement. We were so tired that we didn’t bother to. Very disappointed with the mobile order handling.
kit0987's Review of ChipotleReviewed on 6/2/18 12:09 AM
I ordered through the app, and it said that my meal would be ready at 1:15 PM. When I got there they could not find my order and I witnessed literally 20 people see their order before I did. Even some other guy stood up and said something. It’s absolutely ridiculous, i used the app so that way I can get my meal quicker and go but I ended up being there for about 50 minutes waiting for my meal. ridiculous. I would like someone to contact me regarding this issue. Thank you.
JupiterLinda's Review of ChipotleReviewed on 6/2/18 10:32 PM
Very easy to use. I appreciate the option to save orders to make re-ordering easy. Only complaint is I'd like to put a tip on credit card
Amaresmom's Review of ChipotleReviewed on 6/1/18 9:00 PM
Why do I need to log in every time!?! Then password is never correct and you have to reset it. I frequent the app and restaurant so why?
Easily Offended's Review of ChipotleReviewed on 6/1/18 7:16 PM
Only thing you guys need is a drive-thru, PLEASE! Otherwise I love it you’re my favorite!
Lynn1137's Review of ChipotleReviewed on 6/1/18 6:25 PM
I wish you had a comment section on the app/website. Sometimes I get hot salsa on the side and there’s no place to order that. Other than that, it works great!
mfg25's Review of ChipotleReviewed on 6/1/18 3:52 AM
The last three time I ordered With the app the food is never ready. Also they print the order out while I’m there and make me wait to get my food, so I feel like there’s no point in using the app because I’m saving no time.
Hennina2's Review of ChipotleReviewed on 6/1/18 1:07 AM
Today I use the Chipotle App to order dinner, it was easy, and very simple. I drove up and the love young lady quickly gave me my order without a hitch !! Just finished dinner! Delicious!! Thank you!😋
dspapp's Review of ChipotleReviewed on 6/1/18 12:37 AM
The app functions well — for ordering. Unfortunately it does let me provide feedback on my order. As usual, it wasn’t ready when I arrived at the designated time — with me there, they start to make it. And the gave me white rice when I ordered brown. Hey Chipotle, isn’t the something you want to know?
Karen BM's Review of ChipotleReviewed on 6/1/18 12:07 AM
They have been servicing me for the past year an a half. They are so professional, clean, friendly & always make me feel welcome. Once I was having trouble with my phone & they would accommodate me over the phone. Nikki who is always at the register provides me with the most outstanding service. I would never think of going to another Chipotle & I work closer to the Boardman store. I would like to thank each & every one of them for the best service.
ingrad's Review of ChipotleReviewed on 6/1/18 11:42 PM
we got jipped and was missing half of one of our orders when we ordered online
JessicaAnnaBanana's Review of ChipotleReviewed on 6/1/18 11:28 PM
The first time I used it I loved it! Order was ready and done perfectly right. The second time I used it (today), I got there about 5 minutes early not expecting my order to be done yet, but they hadn’t even gotten my order at all. My gift card that I paid with thru the app had been hit for the order, but yet the order itself was never sent to my local chipotle. I had the right time and place too, they just never got the order. My local chipotle was very accommodating though and made my order immediately. I will continue to use the app hoping it was a fluke.
unhappy customer number 18's Review of ChipotleReviewed on 6/1/18 10:49 PM
Why aren’t full size cheese quesadillas on the app menu?
Tourè's Review of ChipotleReviewed on 6/1/18 10:21 PM
For a women who is always on the go. An making last minute meal decisions. This app has been a lifesaver no matter where I’m located. I’ve always been able to time make pickup perfectly. Thank you so much!!
Janessa Taylor's Review of ChipotleReviewed on 5/31/18 9:15 PM
It is truly Liiiiiiiiife! Love that I can’t just run in a pick up my order using the app! Super convenient especially when I’m rushing!
Mt Rainier views's Review of ChipotleReviewed on 5/31/18 8:06 PM
The app works well and I have had good luck picking up orders on time and as expected. The biggest fault with the app is that unlike with the Starbucks app, for example, new gift cards cannot be added together into a total balance. This gets annoying when a gift card balance is lower than the amount of the order. There is no way to pay with two gift cards. The second gift card will simply show as a $0 balance, which is confusing and annoying. Fix this and I would give the app 5 stars.
ZCHF.PHX's Review of ChipotleReviewed on 5/31/18 7:19 PM
How about a rewards program? Something similar to what Chic-fil-A does would be a GREAT addition!
KNOTTYLOCS's Review of ChipotleReviewed on 5/31/18 6:25 PM
2 out of 3 orders correct... would like to see all orders correct sometimes though...
LusaCara's Review of ChipotleReviewed on 5/31/18 6:10 PM
I could eat this every day!!
Snicat's Review of ChipotleReviewed on 5/31/18 5:28 AM
Very easy to use! Saves previous orders to make ordering faster! Can customize up to 3 food items so if you want light lettuce you can put that down or side tortilla.
Riku369's Review of ChipotleReviewed on 5/31/18 5:10 PM
Can’t pay in the restaurant after trying to put in the order on the app!? They took out this option! I never use my cc info in my phone.
Sagiepuppy's Review of ChipotleReviewed on 5/31/18 11:29 PM
This app is so easy to set up and soooo easy to use! I love this! I'm a huge Chipotle fan, so much so that I've eaten Chipotle every Thursday night for the past 5 years I believe. This app is the greatest thing ever.
uhblaze's Review of ChipotleReviewed on 5/31/18 10:44 PM
App limits how much rice and other free toppings you can get. Complete and total waste of time.
AshandRi's Review of ChipotleReviewed on 5/31/18 10:11 PM
Payment screen is a nightmare. Won’t do Apple Pay or scan credit card like it says. Faster to walk in a hold up the line.
vonilla's Review of ChipotleReviewed on 12/16/18 11:43 AM
My chipotle app was hacked causing my bank information to be stolen. Over $60 worth of chipotle was ordered through the app and all of my profile info on the app was changed to a random person’s info.
Saaaaammmmmhhh's Review of ChipotleReviewed on 12/16/18 11:43 AM
Can we have an option to add extra sides?? It’s getting annoying having to tell your employees when I’m picking up my order, if “I can have an extra side of ____”, and they catch an attitude then rudely give me my sides. It would be convenient for everyone and your employees can save their attitudes :)
Barryllium's Review of ChipotleReviewed on 12/16/18 11:43 AM
There continues to be no option to select plain rice (e.g. no cilantro) in the app, making the app useless for half my family.
123738288828292's Review of ChipotleReviewed on 12/16/18 11:43 AM
I always get a quesadilla from chipotle, please add an option to order that on the app so I can use the app to order
Joe45698421's Review of ChipotleReviewed on 12/16/18 11:43 AM
App is cumbersome and doesn’t explain enough. For instance, if using Apple Pay, do I need to complete the payment transaction at the store? Also, wanted light on black beans and sour cream but no option to do so.
Trina W's Review of ChipotleReviewed on 12/16/18 11:43 AM
csmitty_'s Review of ChipotleReviewed on 12/16/18 11:43 AM
I don’t want to swipe to order. I want my ordering to be more simple and less “trendy.” I don’t like the cringey tag lines.
905wormwoodDrive's Review of ChipotleReviewed on 12/16/18 11:43 AM
There’s no rewards. The only use for this app is to get free chips and guac once and to order online. I was expecting a birthday text with a coupon or something but nothing came. Deleting it right after I post this...
scottyhew's Review of ChipotleReviewed on 12/16/18 11:43 AM
Is just for delivery? So if I go in and order something at the counter , no coupons , no rewards program , just ordered a carnitas bowl and bought 2 20 GC 54.94
Ry3462's Review of ChipotleReviewed on 12/16/18 11:43 AM
The app is so easy to use and has a great interface. I can easily select from recent orders, customize them, or start from scratch. Ordering through the app is the way to go. Avoid the lines and have your meal ready when you arrive at the store!
DonnaJS's Review of ChipotleReviewed on 12/16/18 11:43 AM
Placed my order and they couldn’t find it when I got there. They didn’t seem to get a notification or whatever let’s them know there’s an Order. Not a huge deal, they made it for me while I was there, but that defeats the purpose.
Sweety pie nickey's Review of ChipotleReviewed on 12/15/18 12:26 PM
Can’t add more than 1 gift card. You’re forced to use credit card. My 1 gift card was insufficient so I wanted to add my second gift card but it didn’t allow it. This app should accept more than one card at a time.
cc82's Review of ChipotleReviewed on 12/15/18 12:26 PM
Been trying to order for the last half hour and the app isn’t working.
jo23mac's Review of ChipotleReviewed on 12/15/18 12:26 PM
mjamisob's Review of ChipotleReviewed on 12/15/18 12:26 PM
I have used the app several times and have never had any issues. I would highly recommend it.
AKjbv's Review of ChipotleReviewed on 12/15/18 12:26 PM
I’ve ordered 3 times and 3 times they’ve messed up my order. They add stuff I don’t want and didn’t add things that I ordered. They don’t check the order.
JJNPJ's Review of ChipotleReviewed on 12/15/18 12:26 PM
Every time I try to order, I get “We’re sorry, something’s not right. Please try again later.” No matter what I try to order. No matter what card I use (even for Apple Pay or a gift card). No matter what device I use - cell phone, iPad, computer. This app is an annoying waste of time when you are hungry, and a joke. Has happened many times now, today and twice before when -like I did again today - I just gave up after wasting 40 minutes. I love Chipotle and I would rather starve than try to order from their online ordering ever again.
Jmkreview's Review of ChipotleReviewed on 12/15/18 12:26 PM
I’m a little over 50% for my food actually being there and ready when I go to pick it up. Today the “order did not print” so it was “no one’s fault”. Sort of defeats the purpose of ordering ahead of time. They have a ways to go to get to SBUX’s level.
Treeman ( Tilman Kai)'s Review of ChipotleReviewed on 12/15/18 12:26 PM
There were three errors on the electronic order - (not at the store). I can’t believe I would have made all of those...
Lilian Urbina's Review of ChipotleReviewed on 12/15/18 12:26 PM
The app is very good and easy to order but I don’t receive my order completely my chips and drink didn’t come and when I call to the store the guys talk me I have to go with my receipt to get my chips and drink. I don’t understand why I have to go get it after I asked for it in a delivery. Take careful with the order
TNKMKY's Review of ChipotleReviewed on 12/15/18 12:26 PM
Loaded the App, it keeps giving me an “error” message. Have tried about 10-12 times over several days. What a joke.
Jodieeee17's Review of ChipotleReviewed on 12/15/18 12:26 PM
I’ve been trying all night to get chipotle delivery to work on the app. It says my address can be delivered to, then I select my items and get to the payment screen and once I submit it, it tells me “something went wrong”. I’ve tried so many times...what a waste of time.
Beano123432's Review of ChipotleReviewed on 12/15/18 12:26 PM
App is great except for not being able to use a gift card and a credit card together. 😕
OldHef's Review of ChipotleReviewed on 12/15/18 12:26 PM
To confirm an order the last step is to swipe up. On an iPhone swiping up opens your accessories tab (flashlight, calculator, etc). It’s kind of aggravating at times.
amgryginger's Review of ChipotleReviewed on 12/15/18 12:26 PM
The new update to app is awful, the service is degrading all the time. The food gets less quality with a constant risk of the latest outbreak of some bacteria that you could be the victim of. When the app has a problem, it just says “oops, something not right, if this continues, try again later.” That gives you no idea whether or not the problem is your fault or theirs and who in the world wants to just sit and wait an hour for chipotles to figure their stuff out before they can order? Absolutely terrible
mc10764's Review of ChipotleReviewed on 12/15/18 12:26 PM
JimR47's Review of ChipotleReviewed on 12/15/18 12:26 PM
First time user; but not the last. Placed my order, chose my pickup time, paid on line, walked in, picked up my order and was out the door! Oh and by the way the line was almost out the door for the non-app users.
_hannahb_'s Review of ChipotleReviewed on 12/15/18 12:26 PM
I LOVE chipotle for a quick and simple out to eat for gluten free. Also, due to my work schedule I often need to pre-order using the app and there isn't a place to not that gluten free precautions need to be taken due to celiac.
Kikster 7's Review of ChipotleReviewed on 12/15/18 12:26 PM
Is it possible to have the menu updated to allow for extra beans or to able to have items on the side? Thank you!
xokenya's Review of ChipotleReviewed on 12/14/18 7:45 AM
we ordered off of this app only to realize 30 Minutes later our order had been canceled... no notification or explanation as to why. I had to click on the “where is my food?” Option to see (since it hadn’t came even past the estimated time!) where it was at. When we investigated further we saw that the app had charged the money anyway?!? Like what? If the order was canceled, refund the money. We then called up the chipotle we ordered from and they told us, a door dash employee had came to pick up the order but the chipotle location said they didn’t receive it...🤔hmm. How could that be, if the door dash employee received it & went to that chipotle to pick it up... how could they not have received it? If Chipotle is the one billing us.. how could they not have received it? come to find out they did have it in their system. They were just lazy and didn’t want to take the time to search for our order or make it. We ourselves had to leave the house to pick up the food/ get out money back. all in all Chipotle make sure your employees don’t try to scam people and act as if it’s all door dashes fault when in reality, they are at fault. Period.
redbeerd82's Review of ChipotleReviewed on 12/14/18 7:45 AM
Absolutely love the simplicity of this app and enjoy skipping the long lines at the stores!
Movfr's Review of ChipotleReviewed on 12/14/18 7:45 AM
Need to be able to add extra queso to an entree, currently cannot do
mihhjii's Review of ChipotleReviewed on 12/14/18 7:45 AM
Please be aware that they’re app is so sensitive it will add items you don’t want while scrolling down the list. It added items I was allergic to.
Tjortolani's Review of ChipotleReviewed on 12/14/18 7:45 AM
PLEASE fix the rewards system. Rewards need to disappear from the app once they have been used. It’s very confusing when old and new rewards are present in the same spot on the app.
Talieho124's Review of ChipotleReviewed on 12/14/18 7:45 AM
Good for average user. It is missing some basic menu items, like a quesadilla. So I order everything I can and then order the quesadilla in the store when I get there. I will echo some others reviews in that, there needs to be a ‘modify’ or add a note. Like for sour cream ‘put on the side’. Also, I know the rewards program is new in our area, but if I order something in the store, being able to add it to my account would be nice. I’m sure In the future that will happen. Other than that, I like it!
mas pollo por favor's Review of ChipotleReviewed on 12/14/18 7:45 AM
Never put enough chicken when its for delivery
mammarat2002's Review of ChipotleReviewed on 12/14/18 7:45 AM
I love being able to order our meals and walk-in and pick them up. Usually no hassles or fuss. The one time there was a problem the manager fixed immediately and gave us our meal for free! The only thing I would do to make the app better is add the ability To add more than one gift card at a time.
I'mhungrygivemefood's Review of ChipotleReviewed on 12/14/18 7:45 AM
Don’t get me wrong I’m so glad so found this app! I love that I can order ahead of time and pick up without waiting in line. There’s only one thing I don’t like about it- the app doesn’t give you a way to order just an extra side of salsa without having to order chips. Sure you can order a side of it with your meal, but only one, and you can’t order both a side of salsa and that same salsa on your food at the same time. It’s not enough! Give us a way to order extra salsas!
ndkskcnejwbd's Review of ChipotleReviewed on 12/14/18 7:45 AM
I have used the app several times, and recently the Huntsville, AL location hasn’t made my order. They do not use what was put through on the app, and make you wait in line. There really isn’t a point in using the app.
blake9758383649's Review of ChipotleReviewed on 12/14/18 7:45 AM
It’s wonderful when this app works, but half the time I’m not able to pay with my loaded credit/debit cards or Apple Pay. This means I end up ordering from their website instead. The app needs fixing.
merrirose's Review of ChipotleReviewed on 12/14/18 7:45 AM
Just wanted to thank Gabby Martin for delivering our order in expedient time.
szugs22's Review of ChipotleReviewed on 12/14/18 7:45 AM
Super easy to use and so great to order ahead! It would great if you could put things on the side, or have an option for light sour cream and rice.
richiesbeserra's Review of ChipotleReviewed on 12/14/18 7:45 AM
The chips were stale and soggy... but other then that it was amazing
Charles Fries's Review of ChipotleReviewed on 12/14/18 7:45 AM
Why is this app so glitchy on my iPhone XS??
Caesar Hambone Augustus's Review of ChipotleReviewed on 12/14/18 7:45 AM
chipotleboo's Review of ChipotleReviewed on 12/14/18 7:45 AM
I have used this app multiple times at different Chipotle stores to give it a chance but it seems like they don’t even check their online orders. When I arrive I am expecting it to be ready but instead the employee looks at me like they have no idea what I’m talking about. Then proceed to begin to make it while I’m there. All of those times they seem to rush through it and it’s always missing something. I’m not sure how this app is useful when it seems like most stores don’t utilize it. I order online because I’m usually always on the go. So it can save me time, instead it seems it’s better to just come in and order in person.
Harley Papi's Review of ChipotleReviewed on 12/14/18 7:45 AM
I could eat Chipotle everyday and the staff at the New Braunfels, Texas restaurant are the best. They’re fast and super friendly.
NettieMae's Review of ChipotleReviewed on 12/14/18 7:45 AM
Selecting ingredients is very sensitive, while scrolling you can accidentally select an ingredient you don't want. There needs to be a section for special instructions.
Poohbear1414's Review of ChipotleReviewed on 12/14/18 7:45 AM
I order from Chipotle weekly and this app couldn’t be any easier to use. Love it!
Amanda567's Review of ChipotleReviewed on 12/14/18 7:45 AM
We stopped going to the other Chipotle branches in Monterey because not only that they’re staff were rude and unprofessional but also they run out of things all the time. We only come to this restaurant here in Sand city, always so consistent with service and food inventory, never ran out of anything and staff members are always so friendly! It’s also always clean!
I Heart Chips and Salsa's Review of ChipotleReviewed on 12/13/18 12:24 PM
It was really convenient to order my family dinner on the app. Pick-up was super easy. But I got home and found that they didn’t include my kids meal chips and drink. I would have also liked the option to indicate that we wanted two sides of rice with the build your tacos meal, as we usually ask for in-house. I will use the service again but will be sure to check my order.
Cheyenne Chris's Review of ChipotleReviewed on 12/13/18 12:24 PM
The gift card option for payment is bad. Can’t use gift card if total exceeds the gift card amount. Tried to use two different gift cards and couldn’t do that either. Also takes too long for gift card balance to be recognized on the payment part of the app. If you’re paying with card though app works great!
Busybeen888's Review of ChipotleReviewed on 12/12/18 10:53 AM
My neighborhood chipotle that’s at 15880 Pines Blvd is THE MOST AWESOME branch of chipotle! They are prompt and clean and friendly and they know exactly who orders what in my family ! My online orders are filled quickly , my delivery orders arrive on time and even my walk in orders are never a problem ! I’ve tried other chipotle branches and they are good ... but not as GREAT as this one ! Love you guys and love CHIPOTLE ♥️♥️♥️♥️♥️ five hearts and a whole bunch of thumbs up to these guys ! Charlene
GodofReviews's Review of ChipotleReviewed on 12/12/18 10:53 AM
I love the chipotle app, it has made everything so much easier. However there is no way to ask for the salad dressing on the app. Sometimes I end up going somewhere else just because i cant get my salad dressing. I know friends that don’t get chipotle unless they can get the salad dressing. Help me help you help me
michele67m's Review of ChipotleReviewed on 12/12/18 10:53 AM
The Chipotle app is fantastic because it’s so easy to customize your order; you don’t have to waste time trying to figure out adding double meat or whatever because it walks you right through it. I also love the fact that even though my son is 200 miles away at school, I can send him food during finals week because they partner with DoorDash!
CAB-1997's Review of ChipotleReviewed on 12/12/18 10:53 AM
Pretty easy app to use, UI is good and simple. Ive only used the pickup feature, dont know what delivery is like my guess not that great, but I could be wrong. The food is ready every time immediately if you show up on the correct time u put in for pick up. (This could vary from store to store). But all in all its a good app that works, plus you get to skip the line.
Nhlane's Review of ChipotleReviewed on 12/12/18 10:53 AM
App is nice, just wish it would have some kind of rewards program
CMC_Orange's Review of ChipotleReviewed on 12/12/18 10:53 AM
To make it absolutely perfect, I would like to see the addition of nutrition info to your order. There is already a nutrition calculator on the website so it should be easy to pull data for each order from that.
Sort of content's Review of ChipotleReviewed on 12/12/18 10:53 AM
Low key Chipotle’s my favorite so ofc I have the app but hands down the best app there is for food. App isn’t designed to look janky but has a nice crisp clean look to it and works well to get past the big line that’s always there when you walk in. So nice to walk right past the line and grab your chipotle that’s waiting for you by the cashier. Just wish there were rewards for using the app but other than that it’s amazing
Colleen I's Review of ChipotleReviewed on 12/12/18 10:53 AM
Always crashes and dosent have the correct addresses EVER
Your moms favorite review's Review of ChipotleReviewed on 12/12/18 10:53 AM
This is not some rookie review here. Chipotle is my kryptonite. I’ve spent probably $10,000 at chipotle over the course of my life. I honestly deserve to be given a few shares of stock at no charge. This app is so important to me. Extremely simplistic to use and has never faltered for me once. I use it 2x a week minimum, open it up click my order from last time and walk down the street 5 mins later to pick it up at the register. The convenience of this app for an avid chipotle goer is something you can’t pass up on. Yeah, of-course, every now and then I’ll go through the line to watch them make the beautiful master piece with my own eyes still.
Unspoiled By Spoiled Hippo's Review of ChipotleReviewed on 12/12/18 10:53 AM
It’s ridiculous that we even have to ask.
one bad app experience's Review of ChipotleReviewed on 12/12/18 10:53 AM
I have used this app before while on the road. I chose a restaurant near my destination. This time it asked me chose myngo to restaurant. 1 the closest2 a specific one or 3. I can’t remember. It ended up sending it to the wrong one and I can’t get to it or cal for help
CGpissed's Review of ChipotleReviewed on 12/12/18 10:53 AM
Terrible system, placed an order for my family with hungry children waiting at home after a long day of work for a pickup at 6:30pm I arrived right at 6:30 with the line out the door and they have not even started our order yet after almost 20 minutes waiting the people walking in with me had ordered already and still had not started our food as well as 2 other people waiting for the same thing.
Twest549's Review of ChipotleReviewed on 12/12/18 10:53 AM
For some reason there is no option to order quesadilla’s in the app. This is a common item many people order and it is nowhere in the app. I had to get back in line after picking up my mobile order to get a quesadilla. Also there should be an option to choose a light amount of certain items. App could be five stars because it works really well otherwise, but needs a few things to be added.
Caseyyy1017's Review of ChipotleReviewed on 12/12/18 10:53 AM
IF SOMETHING IS OUT OF STOCK AT A PARTICULAR STORE THE APP SHOULD TELL YOU THAT IT IS OUT OF STOCK. THIS IS MY 3RD TIME ORDERING AND PAYING FOR A IZZE DRINK THAT WAS OUT OF STOCK AT MY LOCATION AND THEY WERE UNABLE TO REFUND ME.
fishfriend91's Review of ChipotleReviewed on 12/12/18 10:53 AM
I don’t understand why used rewards are kept on the app. Get rid of them, make them marked that they were used. Something. Also I’m very disappointed because two of my rewards had the same code so it wont let me use the second one. Over all i like the point system. It having used rewards, and rewards with duplicate codes is a pain.
PDonato55's Review of ChipotleReviewed on 12/12/18 10:53 AM
The people at this store are simply amazingly. The app only works as well as it connects to the store. Well done
Nanamommadonna's Review of ChipotleReviewed on 12/12/18 10:53 AM
It would be helpful if you could make comments on your order when placing an order on the app. Example please add extra rice or any other filing. That would be appreciated.
raw814's Review of ChipotleReviewed on 12/12/18 10:53 AM
If zero stars was an option I would because the customer service I just received from doordash and chipotle was atrocious regarding delivery. They don't have systems with the customer in mind at play. My order was an hour late and cold. Never using this app again.
lettucebe's Review of ChipotleReviewed on 12/12/18 10:53 AM
I wish I could have asked for extra lettuce.
Ксения чабанова's Review of ChipotleReviewed on 12/12/18 10:53 AM
It’s good in general but I found a black hair in my burrito and sour cream was expired and didn’t smell like it usually does, wouldn’t order from there again.
chazzy daddy's Review of ChipotleReviewed on 12/12/18 10:53 AM
I'm so mad
aldnaa0101's Review of ChipotleReviewed on 12/12/18 10:53 AM
Quick and easy, My hometown doesn’t have one but I go into the big city where they do have one. Constantly go and order from the app
ATCoffey1's Review of ChipotleReviewed on 12/12/18 10:53 AM
Great app overall & very user friendly - needs ability to order quesadillas & it would be 5 stars!
Eye2ey3's Review of ChipotleReviewed on 12/12/18 10:53 AM
I am a long time lover and loyal customer of Chipotle, so this app is a dream come true! My only complaint thus far is that the app does not allow you to order a large quesadilla, nor does it allow you to order sides of salsa, sour cream, etc. That’s my reason for not giving 5 stars. Other than that it’s a game changer for “on the go” people such as myself.
4675488352's Review of ChipotleReviewed on 12/12/18 10:53 AM
The order ETA is too optimistic. They were missing an ingredient once, and did not even call about it (let alone make it) until after the ETA had passed. The ability to set a default payment option would be helpful. Then I don't have to swipe past Apple Pay every time.
mattsolo83's Review of ChipotleReviewed on 12/12/18 10:53 AM
Needs a comments section on the order of you want to pass on extra information (such as hard shells on the side)
EVWellness's Review of ChipotleReviewed on 12/12/18 10:53 AM
My life without Chipotle and this convenient app would be a miserable one! Haha I adore everything about this place.
ccurrleyq's Review of ChipotleReviewed on 12/12/18 10:53 AM
Very good app. Only gave 4 stars because you cannot order extra salsas with your chips or on the side with your meal. My son and I order at least once a week and it’s our favorite!!! We love Chipotle!!!
nochipotleforme's Review of ChipotleReviewed on 12/12/18 10:53 AM
ordered food tonight at 8 pm and it is now 9:22 and I still haven’t received my order. Will never order delivery again!
Done_Man's Review of ChipotleReviewed on 12/12/18 10:53 AM
It would be nice to be able to special request. I always like to have lemon with my tea. But, I am unable to added a comment or special instruction like please added lemon to my order or put the guacamole on the side.
NO ROBUX PLS's Review of ChipotleReviewed on 12/12/18 10:53 AM
Can only customize 3 items so if I want light beans and rice but extra sour cream and cheese then I’m SOL (shopper out of luck).
NikkiFish73's Review of ChipotleReviewed on 12/12/18 10:53 AM
Great app very convenient !!
dtmaskrey's Review of ChipotleReviewed on 12/12/18 10:53 AM
I ordered 6:09pm, and received confirmation that my order would deliver between 6:45-7:01pm via email. The app itself listed a delivery time of 745pm. When it didn’t arrive, at 7:15 I attempted to contact the driver via the phone number provided in the app, then finally called the store- Chipotle Riverside/Tyler to request a refund. The manager refused my request. First I was told Chipotle “isn’t in charge of the drivers they contract” and that I would need to contact that service for a refund . I explained I didn’t contract the driver, Chipotle did through their app, and I paid Chipotle direct therefore they should offer the refund. She then told me I needed to contact Corporate for a refund and tell them the driver “stole my food” and that she “would not lose her job in order to provide me a refund”. Overall, terrible App setup with incorrect information provided and a company that doesn’t stand behind the use of the app.
santan3ro's Review of ChipotleReviewed on 12/12/18 10:53 AM
So far I love the fact I can place an order and food will be ready for pick up. I would like it if the app allows you to add the option for double meat. It’s not optional and at times I try to call in and have them update my order and pay for the extra meat of course before they start to prepare my bomb burrito. 😃
wolverinepaul's Review of ChipotleReviewed on 12/12/18 10:53 AM
This is the second consecutive order with crappy delivery service and there’s no reason to use this app for pickups. Chipotle uses DoorDash, which is the worst food delivery service. Their “dashers” never pick up the food when it’s ready so you’re guaranteed to get cold food way past when this app projects. For example, we’re 10 minutes past the projected delivery time and the door dash app says the driver is only now picking up my food.
smboling's Review of ChipotleReviewed on 12/12/18 10:53 AM
Wish there was a way for me to order a side of sour cream in addition to the sour cream on my burrito.
SuperHybrid's Review of ChipotleReviewed on 12/12/18 10:53 AM
I love it! Much easier for Deaf Customer to order instead figure out what I want in person. Thanks!
Mattsprestige's Review of ChipotleReviewed on 12/12/18 10:53 AM
Read the title
Mddanka's Review of ChipotleReviewed on 12/12/18 10:53 AM
“Sorry we cannot do that right now” This is what I get every time I try to use the app. Every update for it I try again. Every update I still get the errors. 1 star because it doesn’t and has never worked for me. Until it does All of my businesses is going to Panera because their app actually works. And gives me coupons.
Bsfdrhcffjvccgh's Review of ChipotleReviewed on 12/12/18 10:53 AM
i got chipotle today and the food was LITERALLY AMAZING! i def recommend this for a fairly cheap and fast place to grab a bite! the app is so easy to use! go buy now!
Sericks's Review of ChipotleReviewed on 12/12/18 10:53 AM
You’re no longer able to add a 2nd cheese quesadilla to the kids meal, nor order a small or large cheese quesadilla on the side.
codypmack's Review of ChipotleReviewed on 12/12/18 10:53 AM
3 of 3 times ordering with the app I have had a better experience overall. Doesn’t matter if it’s packed or empty, my food has always been ready and well-made.
Natabea's Review of ChipotleReviewed on 12/12/18 10:53 AM
It wouldn’t let me create an account, kept saying error try again later. Then I tried to order through the app without an account. It wouldn’t scan my card at all then when I manually put in my card it kept saying my card was invalid. I then went over to my browser to order and it kept redirecting me to the app, so I had to completely uninstall the app to order online. It’s easier to just do it on my browser!
G-rod29's Review of ChipotleReviewed on 12/12/18 10:53 AM
App is great but there is no way to put special instructions for the restaurant . Also delivery is never on time. My eta was for 5:28pm and the driver is on its way to the restaurant at 5:45pm.
#fashionista's Review of ChipotleReviewed on 12/12/18 10:53 AM
i love my chipotle app!! it’s so user friendly even my grandma can use it! i wish you could have more than one gift card saved. that would make things so much easier. but other than that, this app is the best
Miaxo143's Review of ChipotleReviewed on 12/12/18 10:53 AM
I downloaded the app simply because I love their guacamole and chips. When I saw they were offering free guacamole and chips after first purchase I downloaded and placed my order in store. 2 weeks later still no bonus reward for free guacamole and chips. Now this app is wasting space in my phone. 😖
2blk4you's Review of ChipotleReviewed on 12/12/18 10:53 AM
Order arrived on time and my food was still warm. Driver was polite. No lettuce on food. I’m assuming because of the salmonella scare, but it would of been nice to be notified. Will use again.
gyd3866's Review of ChipotleReviewed on 12/12/18 10:53 AM
Would be helpful to be able to add a comment or additional info for order.
Susanna Star's Review of ChipotleReviewed on 12/12/18 10:53 AM
My food comes to me called everything Ultime I always add extra tip it doesn’t help right now I have no way to contact anybody and my order is 45 minutes late thank you
MrMonteFL's Review of ChipotleReviewed on 12/1/17 8:57 PM
When through adding all my items but could not find Quesadillas. Called the store to see where I could find it on the app. They said it’s not on the app but I can place my order for everything else on the app and then do the order in the store for the quesadilla and pay for the quesadilla in the store. Hello, that Kind of defeats the purpose of having an app. Smh
Trianna007's Review of ChipotleReviewed on 12/1/17 7:57 PM
The app looks nice. Functionality has taken a five. My gripe is the removal of pay in store. I do not trust this company with my financial information. This company was hacked not too long ago. This app has become a no for me.
Bryant1971's Review of ChipotleReviewed on 12/1/17 7:48 PM
The app is decent, but no longer use it because I can no longer pick the pay at the store option. Bring it back chipotle.
Bdittman73's Review of ChipotleReviewed on 12/1/17 4:15 PM
This app tries to get too cute with something that should be easy to use. Making the user swipe different directions is infuriating. I’ve tried to submit my order for the last 20 minutes and I get an almost there before the app decides not to work. Go back to the old, less cute, working app.
ElCazador3000's Review of ChipotleReviewed on 12/1/17 4:01 PM
The app worked perfectly before. I could tap 3 buttons and now my order is placed. The new method took 5 minutes. It lost my order history as well. Fail.
Ecopeland16's Review of ChipotleReviewed on 12/1/17 3:01 PM
The app needs the ability to request plain rice...some of us LOATHE cilantro, but can still eat Chipotle if we get the plain rice. Can’t make this request on the app.
StalkyTalky's Review of ChipotleReviewed on 12/1/17 2:29 AM
How do you launch a feature like a swipe order that doesn't work? There is literally no way to place the order; the swipe doesn't work. Terrible. I'm not waiting in line. Like what what wrong with an enter button to order. Completely useless functionality. No order for me. No sales.
Samlongthe3rd's Review of ChipotleReviewed on 12/1/17 1:51 AM
Unusable at pay screen. Can’t swipe up. Fix your app ya multibill/trill company
Oceanside843's Review of ChipotleReviewed on 12/1/17 1:24 AM
I used to go twice a day, now maybe twice a month. Is anyone else experiencing the carnitas in barbacoa looks like dry beef jerky? And the chicken is cooked to death and chopped small and very very salty? Multiple locations. Ditch the Americanized queso and bring back soft corn tortillas. It is a Mexican grill 🤨
Renee Russo, not the actress.'s Review of ChipotleReviewed on 12/1/17 1:18 PM
How can you not love chipotle? And not love the efficiency of this app? Well done, burrito wizards. I appreciate you!
Moblo97's Review of ChipotleReviewed on 12/1/17 12:37 AM
Very buggy. Can’t reorder past orders. Miss the old version.
FooBear408's Review of ChipotleReviewed on 12/1/17 12:30 AM
App is non compatible with iPhone X. Unable to make any kind of selections and touching widgets in app have no effect.
cwelchtn's Review of ChipotleReviewed on 11/30/17 9:28 PM
No way to pay in store. Guess I won’t be eating chipotle anymore
LA Iphone user's Review of ChipotleReviewed on 11/30/17 6:12 AM
Ok but why did you remove the “Pay in store” option. Some of us don’t like our credit card information laying around on all our apps. And sometimes I just want to use good old-fashioned cash..... 11/29/17 Update. Ok still no “Pay in Store option”. Deleting this app until it’s brought back.....So you asked for suggestions? But don’t listen.... look at all the reviews asking for it to be brought back!
Ssfjufidhkdn's Review of ChipotleReviewed on 11/30/17 6:08 PM
Wouldn’t let me pay in the app with apple pay or my card.
B1G82307's Review of ChipotleReviewed on 11/30/17 5:06 PM
With this new app, it always has the pop up message of “something is not right”. In addition, when you try to scroll down, it often selects the item just when I’m trying to scroll which is annoying. This is not better...
HELLLOOOOoooooooOoOOOoo's Review of ChipotleReviewed on 11/30/17 4:27 PM
Just want to pay when i actually get my food
DleReviews's Review of ChipotleReviewed on 11/30/17 4:14 PM
Not. You just lost a user already
Calpchen's Review of ChipotleReviewed on 11/30/17 4:02 PM
The re-designed Chipotle app wouldn’t accept my new password but accepted my old password. Then after logging in, the app wouldn’t recognize my old password when trying to change my password. Also, best practice when changing passwords is to have the user enter the new password twice in case there’s a typo, but the app does not do this. What’s worse is that the app doesn’t hide your new password as you’re entering it in. Finally, once logged in, the app won’t let me log out. Tapping the Log Out button only takes me back to the settings menu. These are basic functions of an app (and not edge cases) that should’ve been properly designed, reviewed, and tested before release. Chipotle can and needs to do much better.
Shop 'til I drop's Review of ChipotleReviewed on 11/30/17 2:57 PM
The app has not let me create an account. Frustrating.
DavidRivas35's Review of ChipotleReviewed on 11/30/17 2:37 PM
They don’t know how to properly make an online order. I get home and my bowl doesn’t have meat. Are you kidding me !?! plus the app crashes all the time and you can only make 3 changes to your burrito !? I recommend going to the restaurant and ordering stop being so lazy. Unless you want your food all types of wrong and you’re crippled then this app is perfect for you.
rjentoft's Review of ChipotleReviewed on 11/30/17 2:29 AM
You killed my burrito button!!!
FB1223451111's Review of ChipotleReviewed on 11/30/17 1:30 PM
Whomever over at Chipotle thought it was a good idea to remove the pay-in-Store option needs to be terminated. That is the single, dumbest, move by a company in recent history. Has Chipotle earned the right to keep my CC on file in an App? Right now, Wall Street isn’t even convinced you folks have enough sense to wash your hands! I’m out. App deleted.
RhinoJr214's Review of ChipotleReviewed on 11/30/17 1:29 AM
This new version of the app didn’t carry over my favorite settings and caused me to order something at the wrong location. Tried calling the location with the number provided in the app to cancel the order so I could reorder at correct location and no one answered for the 10 minutes I tried calling. Waist of my time and $10 that I couldn’t get back because the location inside the Planet Hollywood Las Vegas won’t answer their phone and new app design. Do not waist your time downloading this app and with Chipotle for agreeing to this terrible new app design.
Rena Morris's Review of ChipotleReviewed on 11/30/17 12:52 PM
I really love the improvements you’ve made to the app. All except one my default store location keeps changing to a location I don’t use. I change it each time I open the app but once I close the app and come back the wrong location is there again. Please please fix this. This interferes with the order I make going to the wrong store. Unfortunately, all chipotles are not the same as in service, that’s why I choose to use the chipotle that is further away from home. Please fix this bug.
Oregon_fan's Review of ChipotleReviewed on 11/30/17 12:46 AM
After not being able to create an account, I tried to do a one-time order. TERRIBLE customization of your order. Terribly clunky and rigid. Chipotle is already of life support, the needed a home run with this app, they struck out looking.
Ryanland91's Review of ChipotleReviewed on 11/30/17 11:31 PM
I can’t believe they took that feature away. That was a huge part of why I used it and why other did too. Another problem with ordering online is that when they make your burrito, it’s tiny!! Fix them chipotle. Stop raising your prices and making smaller burritos!
smpaddis's Review of ChipotleReviewed on 11/30/17 11:02 PM
The new app is well designed until you get to the payment page; however, I finally figured it out-you must push your selected time and this somehow activates the ability to make payment. Not just toggle to the time; PUSH the time and then swipe up to pay.
Rainmanraymond's Review of ChipotleReviewed on 11/30/17 10:20 PM
I don't like my credit card info being stored on any business app/web site. Too many instances of stolen data....I know, I know, you will protect our data....yada yada yada. Same thing all of the other businesses said until it happened. Bring back the "pay in store" option.
ExactlyWhyDoINeedANickname?'s Review of ChipotleReviewed on 11/3/18 6:07 PM
This is not a case of "old man yells at cloud" I live off of my phone for business and personal use. This app is just nonsensical compared to every other "order online" app I use.
SethB23's Review of ChipotleReviewed on 11/3/18 5:44 PM
First time using it went as follows: payment wouldn’t go through, then it tried to use the wrong location so I changed it. Then it still ordered from the wrong store and we had to go all the way across town to pick it up. Do not recommend this app.
thelordkanchi's Review of ChipotleReviewed on 11/3/18 4:34 PM
Seems like every time I try to add a second item it crashes and loses my progress.
wreneeb's Review of ChipotleReviewed on 11/3/18 3:02 PM
This app would be great if I could get the rewards to work. Every time I try to sign up, it says it can’t do it right now. EVERY TIME. 👎
TALEMAPA's Review of ChipotleReviewed on 11/3/18 2:40 AM
Very convenient. Downloaded the app to order dinner for my husband while I’m away....But there need to be the same options as in store...like chips AND sour cream, not just chips n guac or chips n queso. (This is also Day 1 of using it)
panamajane2018's Review of ChipotleReviewed on 11/3/18 2:19 AM
I love the ease and convenience of your online app, but don’t understand why you can’t order large cheese or chicken quesadillas on it? So I’m always having to place the rest of our order via app, then call separately and ask them to add quesadillas to the order I placed via app, then pay separately for quesadillas once I’m there to pick it up. With a family with young kids, half of the draw of the online app is to save time and get kids fed, and having to do all the extra steps seems like a waste of time. Please add quesadillas to be available to order via app.
Mignonette B's Review of ChipotleReviewed on 11/3/18 2:18 AM
Please add the option to order a LARGE quesadilla (right now the only option is the kids) and to add salsas on the side please!
Ford50joe's Review of ChipotleReviewed on 11/3/18 2:04 AM
Order bowl with two meats and only received one. The restaurant is closed now and the app offers no way to dispute the order. Not happy!!
Matt the Weasel's Review of ChipotleReviewed on 11/3/18 12:18 AM
The app works ok. It lets you order your items and save them for re-order at a future time. There have been instances where the app would not load and send out a message that said something went wrong on their end. I like the payment options (check card or Apple Pay). It would be nice if it also was a loyalty or rewards program.
Bunkyboo68's Review of ChipotleReviewed on 11/3/18 11:40 AM
Just a heads up - people are complaining about GPS issues. The app gives you the option to “repeat last order”, but keep in mind that if you did not go in and set up your preferences, the app defaults to the nearest location near you at the time you’re placing your order. If you go to the same Chipotle each time, then you need to go into the app under “Preferences” and one of the options you can change the default to is “Most Recent” (always order from my most recent location). It works if you select that, otherwise it’s going to repeat your last order but will place it with whatever location is closest to you when you’re placing the order.
Yan ❣'s Review of ChipotleReviewed on 11/29/17 9:21 PM
Love this app. But it always changes my location of where I’m ordering from. I chose my location, and it chooses another one when i go and enter the app again. I ordered one night, and i drove all the way to my usual Chipotle, and it literally sent it somewhere else without me even choosing that location??? By the time i got there, my food wasn’t as hot. I do not like that.
Fishrman1976's Review of ChipotleReviewed on 11/29/17 9:17 PM
It wouldn't let me add the free queso and chips and then wouldn't place the order. Food is too salty anyway! Saved me from regretting eating it in the first place! I should give it 5 stars for making me health conscious?
donpaulo 1's Review of ChipotleReviewed on 11/29/17 8:44 PM
Locked up before app update. Still does on my iPhone X. Works fine on my mini Mac. Paul
heather14's Review of ChipotleReviewed on 11/29/17 7:12 PM
I didn’t want veggies or meat in the taco or guacamole but it won’t let me continue until I do it, should be an none option! I wanted just chicken and guac in a burrito shell and normally it’s charged as a side of each but in this app it’s $8.70 for just chicken and guac! No thank you!!
Tross90's Review of ChipotleReviewed on 11/29/17 5:48 PM
The new updates don’t allow you to pay. The swipe up to pay feature doesn’t fully swipe up. Incredibly frustrating.
Dolphinluvr09's Review of ChipotleReviewed on 11/29/17 5:40 PM
It was great and easy and when got there they were friendly
New to team iPhone's Review of ChipotleReviewed on 11/29/17 5:14 PM
If it’s there isn’t not easily found
Tqpirk's Review of ChipotleReviewed on 11/29/17 4:17 PM
Super easy to customize your meal! The pictures of the food are great too! Every time I open the app my mouth waters.
fiyah cracker's Review of ChipotleReviewed on 11/29/17 2:24 PM
Couldn’t find a place where you can make order notes. Like if you want some of the toppings on the side. I prefer my cheese and sour cream on the side and with a 30 minute lunch, I like to order online or using an app. My store does not do online orders so I cannot order online. Having the sour cream and cheese sit while traveling from point A to B, I don’t like how that tastes. Unfortunately with the app, I cannot make that request. So I will probably stop eating at Chipotle all together. Calling into my local store is also a hassle.
Turkeychaser91's Review of ChipotleReviewed on 11/29/17 1:16 PM
I never write reviews for apps but just had to so that maybe someone will try and fix this glitchy mess. It took 30 minutes for me to order my food from this app, which I normally wouldn’t have put up with that much frustration, but you guys were offering free chips and guacamole. I tried to submit my order but it kept saying, “we’re sorry something went wrong, try again” and then when it would finally go through I’d have my order multiplied by 3 in the bag and it took another ten minutes to get those out of the bag without getting an error message. Fix this horrible mess you call an app, and while you’re at it fix the mess you call queso you schmucks.
kwickramasekara's Review of ChipotleReviewed on 11/29/17 12:38 AM
First when I opened the app it asked for the default store. Which wasn’t the closest at the time but it was on my way home. I picked out what I wanted and confirmed the order. Went to pick it up and the store says they don’t have an order for me. Apparently the app sent the order to where it thought the closest at the time of order. Contacted the store and they couldn’t offer a refund for online order so I had to drive all the way. Not gonna use the app ever again!
Cloutbox's Review of ChipotleReviewed on 11/29/17 12:01 PM
Chipotle is back!!! Im happy they decided to create an app to make order customization and payment quick and easy! No more lines for me! Now Im just waiting for the rewards program!
Hp561's Review of ChipotleReviewed on 11/29/17 11:49 PM
The best thing about the Chipotle app was the Apple Watch support where with a press of a button, my order was sent to the nearest Chipotle and paid and everything. Now I gotta use the iPhone app (confusing and not intuitive) and press many buttons to what could’ve been done with a couple of buttons on my Apple Watch. Please bring back the Apple Watch support!!!!!!!! Sincerely, Chipotle fanatic
tgwaste's Review of ChipotleReviewed on 11/29/17 10:23 PM
You STILL can’t order quesadillas through the app. Lame.
TwitStar's Review of ChipotleReviewed on 11/28/17 9:49 PM
Bring back to Pay in Store method.
Chipooaddict's Review of ChipotleReviewed on 11/28/17 9:40 PM
It is so difficult to choose the store location when making a phone order. When the store locator up comes up it is very difficult to know which door you're ordering from because the map comes up with the surrounding locations. It doesn't show a list of addresses in order to see the milage from the desired zip code. It becomes trial and error choosing a location to be able to see the address. It is so frustrating that I have chosen to eat at other places on several occasions.
Adambomb2326=]'s Review of ChipotleReviewed on 11/28/17 9:09 PM
Great way to get food fast. Wish there was an easy way to cancel an order if you pre paid with a credit card.
Broseidan, God of the Broceans's Review of ChipotleReviewed on 11/28/17 8:34 PM
I freakn love this texmex grill. The food is superb, of course, for the price. This app is smooth and ergonomic, and i can order what i want in less than a minute. There’s something beautiful in that.
Wintery1's Review of ChipotleReviewed on 11/28/17 7:46 PM
The old app was easier to use, but this one is fine.
Slap hat's Review of ChipotleReviewed on 11/28/17 7:17 PM
First things first, I have a brand new phone and the app is still slow. I have to click my “recent orders” 4 or 5 times for it to realize I want that. Or it is not easy finding my “saved orders” at all. The biggest problem I have is it does not allow me to save my location. It always go to geo-locate if the nearest chipotle. I want to order and save my order and my location in one thing - so it’s easy to click and order. Not have to choose ten different things to get my order through. Outside of that, the app is OK.
Lllllhvwujxflpf's Review of ChipotleReviewed on 11/28/17 6:52 PM
What if want to add quesadilla or want additional item with kids meal. No way to add
Nubia23's Review of ChipotleReviewed on 11/28/17 6:46 PM
New app fast and easy. Love the new prices and the service is exceptional as usual!
Kkarls 16's Review of ChipotleReviewed on 11/28/17 6:23 PM
Seriously? There’s no option to select pay in store so if my dad wants to pick up stuff for me and my sister on his way home he can’t. Super annoying and very inconvenient. It changes my location to the nearest chipotle when I only go to my favorite one. Very annoying.
JoyO79's Review of ChipotleReviewed on 11/28/17 6:16 PM
Easy to use but you can’t order quesadillas 😔
dndnffngnfjdj's Review of ChipotleReviewed on 11/28/17 6:07 PM
No stars as I can not even sign up...”something is wrong, try later” ...I have been trying for 2 days.
SkyPunk13's Review of ChipotleReviewed on 11/28/17 5:51 PM
Removing the pay in store option has lost you a great deal of my business. I am very skeptical about giving you my banking info. Even if I were to ease that stance, there are many times in my life when I don't have any digital money but I do have cash in hand.
esvin a's Review of ChipotleReviewed on 11/28/17 5:22 PM
Something is wrong try later
The_Mr_Watson's Review of ChipotleReviewed on 11/28/17 1:32 PM
Fast, easy and always accurate. As a traveling sales professional I love that the app finds me a nearby location wherever I am, and that it’s a complete process. I can order check out the nutritional content and pay all in one place.
Johnniesdoll420's Review of ChipotleReviewed on 11/28/17 12:39 PM
Took a bit to get use to the new app but now I love it!
Chipotle Lover!'s Review of ChipotleReviewed on 11/28/17 12:19 PM
mikecueny's Review of ChipotleReviewed on 11/28/17 11:49 AM
The swipe up from the bottom on the Chipotle app is very hard to do due to the fact of having a swipe up on the bottom of my iPhone only complaint I have about the app
Bbbbbbbbruuuuuhhhh's Review of ChipotleReviewed on 11/28/17 10:37 PM
This app wouldn’t let me order my food because the swipe was broken and wouldn’t let me go fully up
Rlchargers's Review of ChipotleReviewed on 11/28/17 10:11 PM
It won't work anymore.
Maxbrammer's Review of ChipotleReviewed on 11/27/17 9:01 PM
Easy and good to use
Timinrm's Review of ChipotleReviewed on 11/27/17 8:40 PM
I agree with JS Corcoran. I use to order my favorite about three times a week with just a couple of gestures. Now I have to choose which location every time. Swipe past Apple Pay, usually my favorite is gone as well as most recent orders. Then I have to struggle to get through the paying process. When I swipe up to pay it usually just closes or minimizes the app. 5 minutes later I just go on the website to start over. I have the new iPhone X.
Move06's Review of ChipotleReviewed on 11/27/17 7:50 PM
When are you going to bring in the option for quesadillas? What’s the point of ordering line if not all your menu options aren’t listed? Also, I miss the part where we could ride in our own comments such as “extra taco shells” or “a side of cilantro.” I like extra EXTRA lettuce.
FrustratedCollegeStudent96's Review of ChipotleReviewed on 11/27/17 7:46 PM
Really dislike this new app - interface is confusing and not friendly. I can't set a default location, so I have to change it for every order. I've already ordered to the wrong place once because of this poor feature. The app is difficult to navigate and overall is making me reconsider alternatives like Moe's and Qdoba, which offer friendlier apps. TLDR: This app needs work!
QN.Lailaaa's Review of ChipotleReviewed on 11/27/17 7:25 PM
1. Before the app would save my last order location, now it automatically sets to the closest location. It should save your last location or let you choose from a list of past order locations. It's getting annoying having to hunt on a map for the right store. 2. I'd like to be able to order the tortilla in the bowl. Or be able to write a note that that says "can you please put the side tortilla in the bowl?"
Editor Fangirl's Review of ChipotleReviewed on 11/27/17 6:26 PM
I found the old app so frustrating that I deleted it. This new one looks modern, doesn’t crash constantly, and lets me use Apple Pay. Aside from the (occasionally) broken interface on the X and some weird location issues*, it’s been a wonderful experience. Really love the “re-order last order” home screen - makes mobile ordering so easy. *I have location services turned off, so it tried to pull my location anyway from my ISP (I’m guessing) - not cool. It told me I had ordered food three states away (vpn). Thankfully, it did order from the correct location, but I only found that out because the email had the correct store information. Super dumb bug - just let me set a zip code or show the store where the order was placed.
stokedude's Review of ChipotleReviewed on 11/27/17 5:32 PM
Great food, great app, and great company!
Jonathan1127's Review of ChipotleReviewed on 11/27/17 5:04 AM
Why can this app only hold 1 gift card? So weird.
MachoMan2012's Review of ChipotleReviewed on 11/27/17 3:39 PM
The first time I tried to use the newly designed app it wouldn't accept my login credentials. The second time I used the app it automatically logged me into the app. However, it won't allow me to place an order because it won't compete the swipe up process. I use the app to avoid the long lunch lines at Chipotle. My decision to not use the app has been made easier since the app doesn't work and the long lines no longer exist.
SnaketheJake33's Review of ChipotleReviewed on 11/27/17 3:25 PM
As a frequent user of this app, I enjoyed how easy it was to select a location and order quickly to miss the lines. The two things that were best about this app for me were being able to save a favorite location and to “pay in store.” Both of these options are gone from the most recent update. The removal of “pay in store” as an option is the worst decision for this app, as I prefer to pay in cash at the store. This will deter me from using the app, and ultimately, from frequenting Chipotle during the work week. Other than these two poor changes, the rest of the app works fine.
Julissalinda's Review of ChipotleReviewed on 11/27/17 3:14 PM
I love chipotle and everything about it :) the app and the food is easy and great.
Djmm14's Review of ChipotleReviewed on 11/27/17 3:02 PM
Please bring back the future to pay when you get there so we could use cash. It’s annoying when you usually get chipotle during lunch break and now can’t get it unless you can use a debt card which is a hassle
iheart10s's Review of ChipotleReviewed on 11/27/17 12:15 AM
The new layout is nice, but I recently ordered a meal and there was no longer an option to pay in store. I was planning to pay with cash. Please fix this issue.
2decks1948's Review of ChipotleReviewed on 11/27/17 11:33 PM
Very confusing app that isn’t easy to figure out. Obviously not trials with users. I’m frustrated with having to put the same things in over and over. Also can’t figure out how to pay in store. I don’t like my cards out for easy hacking. Bad enough to start going to the inferior competition.
Sip Bleach's Review of ChipotleReviewed on 11/27/17 11:13 PM
I do not understand the reasoning behind removing the pay-in-store and replacing it with a mandatory credit card entry. Not everyone likes to use them or this Apple Pay garbage. I can’t even report on any bugs because I stopped using this app once I found out it dropped that option. Now I am discouraged from buying food there as well. The old app was almost perfect and wasn’t too complicated. Now everything looks confusing and you stripped some features away to add useless ones. Please add another update or I’m not using this app anymore.
B1G82307's Review of ChipotleReviewed on 11/26/17 9:15 PM
With this new app, it always has the pop up message of “something is not right”. In addition, when you try to scroll down, it often selects the item just when I’m trying to scroll which is annoying.
Nbmedic's Review of ChipotleReviewed on 11/26/17 9:14 PM
Tried to order on the new app and it kept crashing. Finally got a previous order pulled up to reorder and it crashed again. Decided to order pizza instead.
Apodipod's Review of ChipotleReviewed on 11/26/17 9:13 PM
I love Chipotle and this isn’t a review of the restaurant or food. I order at least twice a week and rely on the convenience of the app. Since the update, I’ve successfully ordered once. The many other times I have tried, I get the message, “Oops! Something went wrong, please try again.” It’s very frustrating!
Hank cx's Review of ChipotleReviewed on 11/26/17 7:12 PM
They ruined a perfectly good app. Ridiculous! Cant even order online nor pay in store. LUDICROUS
DevanDanger's Review of ChipotleReviewed on 11/26/17 5:19 PM
Everyone is a critic so some considerations. I like the new UX and can appreciate the improvements you guys are trying to make. I really like the subtle animations kinda fun. The table stuff seemed to inconsistently select when I was trying to scroll, so I had some problems there which could cause an incorrect order, I’d get some feedback from restaurant personnel to ascertain that. Also on checkout it wasn’t entirely clear how I could finish the process. Eventually figured out it was time I needed to confirm. Perhaps this a learning curve or you can make it a stronger suggestion for users. Also used to have an option to add vinaigrette in the notes but that appears to be gone now.
Official_TrevorAllen's Review of ChipotleReviewed on 11/26/17 2:47 PM
Very easy to use and saves previous orders so you can order quickly. Love it.
Pils's Review of ChipotleReviewed on 11/26/17 11:06 PM
Terrible. Can’t swipe up to place order. Deleting app.
isthatkimmi's Review of ChipotleReviewed on 11/26/17 10:47 PM
The app crashes in the middle of an order then charges you twice for the order it claims it couldn’t completed. 😒
Jtap66's Review of ChipotleReviewed on 11/26/17 10:18 PM
This app used to be quick and easy to use. Since the last update it has become cumbersome and unnecessarily confusing. I hope you like the sight of a chili pepper endlessly indicating that the app is (slowly) working, because you’re going to see it a lot. Oh, and error messages. Get used to them, too.
acadiaa's Review of ChipotleReviewed on 11/25/17 9:53 PM
Updated to most recent version... no longer has pay in store option. Not everyone wants to put their credit card information out there.
jay2277's Review of ChipotleReviewed on 11/25/17 9:37 PM
First of all I’d like to point out the app works very well. It’s convenient and if you like chipotle download it. I’m focusing on my experience when I put the two stars. I got there early, waited in my car five minutes cause I didn’t want to rush them they looked a little busy. I got in at the correct time, my order had not been started, and the chips and guac weren’t on the ticket. The lady said she’d take care of it for me this time, but to be honest she made me feel guilty, like I was doing something work, when it was either the app, or in store where the error had occurred. I’d use this app again, but maybe not now. The experience wasn’t terrible, but it also made it not worth it.
Chosenpsycho007's Review of ChipotleReviewed on 11/22/17 7:54 PM
Come on i 90 percent of the time pay in store. Like come chipotle