Boston Market App Reviews

Great service and great food

First I only had one request noted in order: well done & dark chicken on outside. Chicken I received was super light & bloody. Then I ordered curbside pickup. Parked in designated curbside pickup parking spot. Only for staff member to tell me they don’t bring food to cars. Ummmmm ok.

I like to place orders for curbside pickup but the app is missing a check in feature. The staff tells me I should be able to indicate I’ve arrived (it does ask me what my car looks like) but it doesn’t have anything to do that.

The manager and employees told me that they don't assemble the order until you go in. Might as well order it inside. No time saved.

I tried to buy two Mac and cheese 1 rice and one steamed veggies. You can only check each item that you want. When you get to the quantity Nav page the option to select which items you want to increase is not available. They kept trying to give me 2 steamed Veges. Lol

love the idea but list Prime rib also and let the customer ordering have option to call and speak to some one also about there order being placed as kids allergies and what sizes the side orders we want..

It’s great to order ahead and pick up with out a wait. However, need option for sauce on the side.

App to order food but cant even use gift cards to pay. No option to pay at the door either. These options used to exist on web but got removed. Gift card payment option should be added. That’s what gift cards are created for.

Picked up food an there were missing items.. my sons juice, an our corn bread was missing.

I order on line and pick up for home consumption. The last 4 orders have included one of their full size desserts but for some reason the person fulfilling the order only put a slice in so I’ve had to correct them each time. In general they get it right and the food is very good. An individual meal can provide more than one serving which is perfect for someone living alone but who works on an on-call basis.

The app is pretty good. In this world that turns out to be GREAT.

Very clean. Friendly staff. Manager was extremely friendly. This is a well run restaurant.

Ordered online for 2 dinners and when I chose 4 sides it only listed 2 items (+added sides)had to call and clarify which sides. Lucky I did, both “items added”were wrong... Don’t make it so complicated!

The font is too small to be useful. The navigation is very confusing. The selection menus don’t make sense, and after that there are no options but to quit. No real online ordering. No concise location mapping. But the worst thing of all is the teeny tiny font. It’s truly a horrible experience.

Here in Phoenix you can get prime rib wed thru sat but not via the app. So I can’t order online to save time.

Can’t see where to check out with gift card on app

App requires you to enter a credit card to save with Boston Market, will not accept credit cards already stored on phone or apple pay. Also no ability to support apple pay in stores for whatever reason. No ability to order prime rib through app even when you can visually confirm the location has prime rib. Staff not empowered to work around these issues in store. I guess I'll just hold onto my money until BM decides to join us in the current day.

I ordered from the Shrewsberry Broad Street location today for the first time !!!!! Excellent Experience ! Fast Delivery, Courteous driver and overall I am very pleased ! I am a shut in Senior and need this Delivery ~ Thanks Linda Hawthorn Suites Tinton Falls, New Jersey 07724

The app prices have gone up two dollars since the beginning of the year - it’s cheaper to order in the store - if the app continuity charge additional money I won’t be using it - chicken in the store is 9 something app charges almost 11

Words are overtop other words, coupon code won’t work

We think the food and app are very good!

Left my wallet at work on my lunch break. Princess walked me thru the order online process and got the food started for me while I placed the order. Was on limited time so i really appreciated it. Thanks again princess

Every Thanksgiving when I’m away from family, I come here and order practically everything. The turkey, the sides, and the desserts all were fresh, hot, and yummy. I only wish you had the complete seasonal menu on your app. For example, I had to call the store to see if there was pecan and pumpkin pie (there was).

Had to pay by credit card if not order using the app won’t work.

There is no way to pay with a gift certificate when ordering online which makes zero “cents”. I’m sure I would order more if they had this option since I have a bunch of gift cards.

So far, the app seems rather stable but the menu layout could use some revisions. The app looks rather plain and the ordering process can be a little cumbersome. There also seem to be some UI bugs that change the screen size. Overall, the transaction was easy and once you get the hang of their ordering process, it is simple to use. Some minor tweaks could go a long way to make this a better app.

Never able to use the promo codes, takes FOREVER to load and order. I wouldn’t use it except I hate to go there and wait for them to prepare the order. Usually by the time I am finished ordering, there’s a glitch And I have to reload the page and re-order. Too time consuming. Can’t order Cod on Fridays on the app. Nor prime rib.

I should be able to pay with a gift card, or at least choose to pay in-store so I can use it then.

Had to go back 3 times because the order was incorrect. No ownership was taking just pointing fingers and it’s not like they were super busy cause no one was in there.

The app doesn't accept Boston Market gift cards when ordering and there's also no option to pay at pickup so gift cards just can't be used for mobile orders. Seems like a major item to miss for a fast food ordering app.

App seems fine; store is a disaster.

This is 3rd time that they forget my side gravy, even those I told her😤.

It’s kind of a poor design to not be able to use Boston Market gift cards to order.

When ordering the rotisserie chicken, you do not have an option for half dark, or quarter dark selection. There’s only half rotisserie

I ordered family meal with 1/2 turkey & 1/2 meatloaf. Also whole rotisserie chicken and family pack chocolates chip cookies. I got all turkey (no meatloaf), brownies instead of cookies and whole rotisserie chicken was missing

The app itself worked fine, but it didn’t expedite the ordering process at all! The fastest I could get an order complete it with asked asap, 20 minutes. I arrived after the time it said my order should be ready. Not only was it not ready, but they told me it needed to be prepared and the wait staff was very rude. There was no skip the line option. And then I waited over 20 minutes for them to prepare it. To top it all off, they would’ve gotten my order incorrect, if I hadn’t caught it. Terrible experience!

So far so good on this app. The interface is simple but intuitive. Gets the job done as quickly as possible. I appreciate the coupon code field for when I have a special discount. The only thing it seems to be missing his gift card functionality. I can only enter a credit card as my method of payment. This will dissuade me from using the app in the future, as I buy gift cards through my daughters school as a fundraiser.

I just used this for the first time and felt ordering was a breeze, menu items and additional options were easy to find and within 1 min of pulling into spot my food was brought out. If you allow the app to view your location they know exactly when you pull in. Loved this app far better than Papa Johns, Pizza Hut and others in their category!

I placed an order on the app and accidentally pressed pickup instead of delivery. I called the store and they said to call doordash who could switch my order to delivery. The doordash rep said they can’t do that on their end but they were nice enough to call the store and try to resolve the issue. The Boston Market rep ended up having to call their IT department to cancel my order and I had to place a new order. All of this back and forth could have been easily resolved with a cancel order button.

App is good but it has something missing. I like baked Cod Fish on Friday and it’s not available in the app. Also Apple pie is not available. Also I cannot add my 55 years and older discount. That’s why I no longer use this app. I place my order in person in the restaurant. 😢

App was easy and very quick. But getting to the store the screen says ready, app says ready, and the workers are all standing there with no order ready. First time online ordering and sad to say it’s done for the convenience and fast service and I did not get that today. Will be hesitant to even come here again, and I haven’t been in years! Looks like will be more years....

Why offer it if they never come out. Lord.