B Dubs App Reviews

Hasn’t worked for me once. App just doesn’t let me check out.

I have tried on numerous occasions to order using the app, but when you click place order NOTHING happens. This has been going on for almost 1.5years...fix your app!

I have been trying to use this app for a couple of years. It would be so much more convenient that waiting on hold to phone order. Unfortunately the app presents a blank screen once you try check out. EVERY TIME. It has never worked and I’ve tried repeatedly over the years. As a software developer, I cannot understand how a company can continue to offer and even patch an app that does not fulfill its only purpose. I really like BFF, but the app has cost them my business on multiple occasions.

Loved this app and used it all the time. Now for like several months you go through the order then it says can't connect to the server. No order and a total waist of time. Several times we tried and it didn't work so we actually went somewhere else. Please fix it.

Its good

I always order garlic/ parm wings when I stay in Oshkosh. The app makes it easy to order and they’re hot and ready when they say!

What is the point in having an online ordering app if you can’t check out? This problem is over a year old if not more. I don’t know what the app developers are doing but somebody really needs to lose their job over this.

It's that bad. Delete all the code and start over guys.

App nor the website will not let you check out. Come on guys, reallly. All the money you guys make and you can’t get your app to work?

I have tried to use this app. It always goes to the wrong location. Has different prices then in store. Bad estimating of food rediness. Doesnt seem to let you order without putting in credit card and does not store your credit card. Trust me just call them. I use apps for ordering food and this is the only one i have an issue with.

As others have stated in their reviews...the app does not allow me to complete an order. It allows me to customize meals and add them to my cart, but will not allow me to actually order the food I spent all of that time customizing.

I downloaded this app a couple of years ago and used it to make an order for my family just to get to the final step of placing my order and nothing happens when I try to place it. The same exact thing happened today (4/18/19). How long does it take to fix this?

Such an amazing app! It’s quick, easy and absolutely perfect for when you want to have great food but enjoy it at home. This is such a perfect app for young teens who can’t afford to tip when going out as well.

Can’t review order to pay. Met with blank white screen when I try to. How can I perpetuate my telephonic anxiety and avoid talking on the phone to an actual person if the app doesn’t work...??

I have never once been able to order anything for pick-up through this app. I keep thinking next month they might fix it, but it has been a couple years now, and still no fix

This app has so many bugs and never lets you checkout. They keep putting out updates for bug fixes but they’re useless.

Someone changed my password on my account. I have not changed it. I tried contacting bww support, they were unhelpful. There’s nothing on the website. I tried forgot my password. That didn’t work. My favorite wing sauce was not the correct answer, so it looks like they changed that too.

Don’t waste your time or phone space. Use their website.

As Brian Fantana once said, “60% of the time, it works every time”. If this doesn’t sum up this app then I don’t know what does. I’ve always had problems with this app not working correctly with it just going to a blank white screen when I open it. WHEN (and I can’t stress the “when” part enough) it works, it works great! The app is laid out very nicely and allows for a great order. But usually, that is not the case. I wish they would put a little bit of time and money into this app and I think they would see their online customer’s MUCH happier.

Application will not open. Say there was issue and goes to blank screen. Please fix bug. Used to love this app. My son eats BWW every weekday and this was so easy and efficient when it worked.

Order will be never finalized. Always hangs on checkout screen.

Literally can never actually order with this app because it constantly crashes and/or says “cannot connect to server”

Pretty useless if you can’t finish your order and get your food

Needs the ability to pay with app.

After you spend the time to setup your order you are supposed to tap on ‘checkout’ on the order confirmation screen. Once you do that you go to a blank white screen and. I thing happens no matter how long you wait. Save yourself the aggravation and just call your local location to place an order.

Update March 2019: still have the same problems as below. I would have sworn this would be fixed by now. No wings for me. I'm not putting up with this 💩. Original review: Has anybody ever tried ordering using this app? You can’t get past the checkout screen. And MANY reviews show the same thing. A review on the main screen shows this has been happening since July 2018. How a company can get away with something so ridiculous is beyond me. BWW, pull it out and fix the dang app!

I get my order all set then go to Review Order and nothing appears. This needs to get fixed.

You’re much better off placing your order in the web browser. Works great every time. App never does work without errors.

Whenever I try to log in I always get an error message saying .... Could not connect to the server. Please try again later.

Whenever I open the app it’s literally just a blank screen

App never works it always turns to a blank screen after displaying the message opps something went wrong.

I haven’t used this app for over a year because every time I went to order I’d get to checkout only to get a white screen. Fast forward to today and went to place an order and I get the exact same problem!! Come on BWW! Fix your app!!!

This is a crappy application might have been developed my kindergarteners. Review order page has been inactive since months. Terrible maintenance to the contrary of the brand value! Waste of time

I would rate is 0 stars if i could. Added everything to cart but this useless app doesn’t allow me to check out. What’s the need for the app then.

After the update the app doesn’t even work. You get the typical “oops something went wrong” message that you’ve gotten for the last three years. All I want to do is order and customize my items without having a difficult conversation on the phone! Looks like no BDubs for me tonight! Get a grip. It’s been years and you still can’t even figure out how a simple takeout system works.

This app bug has not been fixed for almost a year. One star until it's fixed!

Just love the Giant pretzel ❤️❤️💯💯😁😁

Every time I go to place an order it doesn’t work. It’s a royal waste of time to even try. Place food in the cart and then go to the next step and it’s a blank screen. How in the world is this app rated so high with this kind of issue for over a year now?

If there is 0 star. I would. Tried on multiple platform and still no go. Wing Stop isn’t far from where I live. Get it together if you want to keep your customer!

As others have noted, you can order, but you can’t check out. Skip the app and call the store if you want to save time and frustration.

I been using it for a while never had a problem until they took the cheese button off so I use the cook instruction no cheese and it’s something wrong in the check out it automatic take my order out but i can order wings no problems I don’t like cheese

Most worthless app! It never works. There’s always a message about not having pickup times for 3 days, or just a generic “something went wrong blah blah we don’t know how to program an app” message. Save yourself some time and don’t download this app

App is great except it fails to load when attempting to place an order, which is the only thing that really matters. In addition, the items you have in your app cart do not transfer to your website cart, so you’ll need to repeat the process all over again outside the app to place an order. Very frustrating.

This app is terrible, if I happen to get past the white screen I always have to log back in. It used to be great but updates have royally screwed this app over. I’ve basically stopped ordering from B-Dubs because the wait time on the phone is just as bad

App has not worked for me in over a year and now the website is not working either.

Blank screen at the “Review Order” screen. Cannot move forward to submit order. Until this is fixed, app is absolutely useless other than a way to look at the menu.

This app is laughably bad. Local mom and pop restaurants do better online and mobile ordering than BWW. You guys need to get it together, it’s 2019.

I have been going to buffalo wild wings for the longest time ever and i prefer this wing over any other wing place. Im always telling my friends to come here. They give you great service.

But ordering in Safari takes seconds

You go through the whole process to put an order together and then hit checkout and you’re presented with a blank white screen. This has been going on for months and months now, you would think it would be fixed at this point.

The app was fixed for bugs but it now won’t launch. A message saying oops something went wrong pops up when I launch the app.

So, for a while I haven’t been able to Place an Order via this App because once I got to Check out, the “Review Order” screen remains blank. Everytime I go to order I forget this problem exists and I’m salty every time. It’s nothing to go to the Website via Web Browser to place an order because it works fine on the Web... i have to delete the App so I don’t keep forgetting it doesn’t work, lol but I love everything about it until it’s time to check out... So just fix that little problem, and this app will be all good!

It’s no secret that the ordering app doesn't work at all. Not sure what all the updates are about since they never fix anything — Im starting to think it just mines for Bitcoin. Also, 2 separate apps for ordering and for rewards??? Just...why? Reward app wouldn't log me in for the longest time and I got frustrated and skipped a couple receipts. Then come to find out they expire my points after a period of “non-activity”. Thanks BWW! Really appreciate it...

App doesn’t work at all following latest update. Will make other plans for March Madness this weekend - great timing.

The app lets you think you can place an order until the last step and it hangs forever. Why have an app that doesn’t function. So frustrating. I called the store was asked to hold for a brief moment. 10 minutes later my husband had placed another order with another restaurant- so I hung up.

I don’t order from B-Dubs often and the main reason is because EVERYTIME I get my whole family through an order the screen is blank and doesn’t load.

You can order everything just fine but you cannot check out at the end of the app. Don’t waste your time downloading this app.

This is a great app and there food is the best 😎😎😎😎😎😎😎😎😎

The app is great to see the menu, but will never load to actually order food. The app also offers options that are not actually possible (ordering 11 wings) but doesn’t tell you what is wrong with your order and gives you an “error” message. The location nearest me takes a long time to answer their phones so it’s a huge annoyance to order through BWW when their app fails every time.

garbage app, blank screen. would write zero stars if i could.

You’re better off pulling up the website via safari than using this app. The entire time I’ve had it, It’s always been completely buggy. Never works, locations can never be selected, or orders will never go through, or you will always get some kind of error message at any/all stages of the ordering process.

Once you get to the review screen it's just a white screen

The app was working fine until 2 or 3 weeks ago now I get a message that says “Oops, something went wrong”. I have a short lunch so I preorder so I can avoid long lines. Please fix the app!

White screen. Great error handling bro

This app appears to have been abandoned. I’m able to create an order, but I’m unable to complete place it. So, not very useful.

I love the overall app. It makes the menu easy to access and in theory it should be a perfect way to not have to call an order in... but that isn’t the case. It allows me to put everything in my cart but never actually places the order.

Every time we try to order this happens.

You will go through the entire selection process and when you are prompted to review order, the screen will remain blank. You never get to compete or submit order.

I have tried to use the app at least 3 times, on separate phones and it always fails at review order. It’s annoying and a waste of my time to go through trying to order on the app and then turning around and calling to place the order

Love the staff! Always helpful even when busy and that’s always Love you guys!!

This app NEVER works. Fails at checkout every single time and will not connect to the server. Every update has failed to fix this. I still don’t understand why BWW needs 2 different apps for ordering and rewards either. Makes zero sense. Please fix this joke.

Everything superchicken said is my experience as well. The app interface is great, until you want to check out. Then it becomes an infuriating mess! It’s almost enough to make me stop eating here. This has been going on for years. I never write app reviews, but this situation has been a nightmare for too long. Ordering from the website produces the same problem most of the time. FIX THE STUPID APP!

Don’t even bother. The app doesn’t allow you to submit an order. Just call the restaurant.

Good food but needs to be hotter.

BWW has lost many orders to Mission BBQ and Quaker Steak and Lube because they CAN’T GET THEIR APP TO WORK!!! NOBODY CAN CHECKOUT!!!! The “Review Your Order” screen is blank!!!! FIX IT OR JUST TAKE IT OFF!!

The app never works. You fill out everything just to add your info and then it loads forever and fails. Never had it work, tried it on multiple devices. Inconceivable how a company this large can’t make a functioning app.

Can view menu and place items in cart, but cannot checkout and complete purchase. App errors out as soon as you press “Checkout”. App is only good for viewing the menu.

It doesn’t work, won’t let you place any order.

App continues to display an empty page for order preview so you can’t place your order. Been like this for months!!!

It’s fine when it works but get ready to stare at a blank “review order” screen at random and for unknown amounts of time

I have NEVER been able to get past the checkout screen. It goes to “Review Order” and stays as a white screen. Not sure what the point of a checkout feature is, if it doesn’t work.

Like the app. It’s convenient to use.

This app is a complete joke. Not only is it rife with bad UX/UI (after inputting “special request,” you have to tap outside of the keyboard in order to pull up the “Done” button) but it hasn’t been usable in numerous months. I’ve uninstalled and re-downloaded the app. I’ve updated with every update. I’ve gotten a brand new phone. I’ve switched carriers. The problem isn’t on my end. It’s Buffalo Wild Wings app devs and BWW mismanagement for not getting this problem squared away eons ago. This is the only app review I’ve left in 11 years, it’s THAT bad of an app.

3 attempts at ordering through the App, 2 pending transactions on my bank account, but the order never went through. I don’t know why I wasted my time. At face value this is actually one of the best online food ordering apps.....when it works, which is never!!

The app is terrible. Has not allowed me to submit an order for over 5 months.

Like others have said, you go through the process of picking out your items only to be presented with a screen that says your items are unavailable. You have to end up calling to place order. Don’t waste your time with this app.

Since when can you not pay on line for something, if I can’t go get the food myself, I literally have to send someone to get it with my card. That’s not happening..

Occasionally it just won’t let me check out. I have to actually get on the computer and order from the website.

Gets to the order button and nothing happens.

The app used to work, now when you go to check out it won’t let you. Very disappointing!

Get to the checkout menu nothing comes up. It has been this way for over a year now.

Great app except for one HUGE flaw. You can NOT actually place an order. When you get everything loaded up in your cart and go to review the order it just stays on a blank screen indefinitely. Many other reviewers have said the same thing. Seems like it used to work at some point and they broke the app and haven’t fixed it for months.

It worked at first but it’s been a full year and still doesn’t work. Get to the checkout part and then goes blank when you got to review your order. Smh it’s like they dont want my money.

Every time I go to use the app it does not allow me to order food. It gets to the review screen and it’s blank. Why not just sent people to the website from the app if the app itself does not work. It is clearly a major problem, look at all reviews here. Dev ops team definitely needs some help if they can’t fix this after so long. Imagine how much revenue is lost because half the people just give up and get something else?

This app is nothing but frustrating. You go through the entire process of finding what you want and adding it to your cart only to find that you can’t place your order. ‘An error has occurred’ happens every time you click continue and you’ll end up calling in your order. Don’t waste your time with this app, better just to find the closest location on maps and call in your order.

Can’t place an order what good is it!!!

You think they don’t know or don’t care that the app clearly does not work?

Don’t bother. Internet searches (SEO) also seem to hide it like a dirty secret.

Can’t login, when I try to the app says it can’t connect to the server. If I use my login for pickup, it won’t let me. To pickup, I have to use a different information (e.g. different email address). Would be 5 stars if I could login or at least 3 if I can set pickup with my proper information.

Love B-Dubs! Huge heroes

I ordered wings for a co-worker and myself for lunch. We work night shift so our lunch is late, 9:30 pm. Ordered through the app, paid online- the app made me pay ahead. I get there and they can’t find the order, the check the computer and the kitchen- nothing. Ask if I have an email confirmation. I didn’t. I thought maybe my order didn’t go through, but I on the app it said “order received” and had a receipt. I couldn’t bring that up either because I checked out as a guest. At this point I couldn’t even wait for them to put the order in because I only get a half hour lunch. So I walked out, with no food. Before I got in my car though I decided to check my credit card app, to see if I got charged, sure enough there was a charge. So the store couldn’t give me a refund and the only proof I had was the charge on my credit card, so I left without food to eat for lunch, wasted my time going there and was charged.

Get entire order entered just to get to blank white screen that says review order. App doesn’t work.

It’s now November 2018 and the app is still broken when it comes to ordering. All the way to the place order button is good, then blank screen or no response to clicking the order button. Sad that it’s not fixed yet.

Please fix your app so orders can be placed with it. Spent 30 minutes trying to troubleshoot why I wasn’t able to hit “place order.” Now I’m going to WingStop.

I want to love this app and would give it 5 stars if only I could actually place my order. A blank white screen appears when you click to review your order and puts you at a dead end. Annoying. I like how the rest of the app functions, but at the end of the day it is useless in it’s current state.

Every time I try to order food the app glitches, no letting me place my order.

Good app. Easy to use. The only problem I have is I can’t pay online anymore.

What’s the point if an app if all you can do is waste your time putting the order in, but it never actually lets you order. Hit the place order button and bother ever happens. Such a waste of time.

Doesn’t work

And it can’t do it. Checkout never loads. Completely useless

Review order always stays blank and nothing populates. I can’t use the app for its intended purpose.

I’ve had this app for a very long time it used to work great and never had problems. For the past couple of months or so this app has never worked right. They just had a few updates of bug fixes but the issues are all the same. It used to be that I couldn’t get past the white screen when trying to check out but now it’s gotten a lot worse where I try to tap on ANYTHING to add it to the cart the app freezes up and can’t click on anything. I’ve restarted the app several times to have the same thing happened even deleted then downloaded the app again still the same thing.

Can select items to order but when checking out it's either a blank screen when trying review the order or nothing happens when clicking "Submit Order". I always end up having to place the order on a computer in a web browser.

Good app but it has some issues, get add soda and today it’s not taking my order.

Has been broken for many months. When you try to review and place your order it just goes to a blank screen

When I select a location to order from it never works! Can’t even start a order. Useless until fixed!!

So using the current version, I can go all the way through setting up my order until I tap “place your order”. Then, you get a “Review Order” screen that is blank — no way to order! So, now I’m typing this as I sit on the phone on hold.

This app never works and when I call the one in 77090, the line is always busy! What is the point of having a app that you can’t place orders on!?

When ever I try to use the app I always have to end up calling in to place my order. It will allow me to build my order, customize options select my restaurant everything you would expect an app to do, and does it very well. HOWEVER, when I go to “place my order” It doesn’t proceed, I’ve tried on WiFi, and cellular network, have the latest version of the app as well as my phones software. It make the app is basically a glorified menu.

Do not download. App does not allow you to place the order.

☝🏽 I had the same problem as above. I had to delete app and reinstall to get it working and be able to process cc payment.

This app has not worked for months. You get all the way through the entire ordering process and then nothing but a blank screen. Frustrating and so unprofessional. Come on. Get it together, B-dubs. How hard can it possibly be? Every other restaurant does it easily.

Every time I try to order and get to the confirm page there is nothing there. The app used to be useful, but I haven’t been able to order from it in a long time. 👎👎

The entire point of this app is online ordering. You can’t even DO that. You add all of your items, go to review the order... and are faced with a blank screen. How do you expect customers to enjoy your food when they are unable to order it? I have to go to their actual website to order every single time. I would rate 0 stars if possible.

Awesomeness!

When you try to place an order for certain items, the app will freeze and you will not be able to complete the order so then you wind up either calling to order or like me today, ordering food from somewhere else.

Has anybody ever tried ordering using this app? You can’t get past the checkout screen. And MANY reviews show the same thing. A review on the main screen shows this has been happening since July 2018. How a company can get away with something so ridiculous is beyond me. BWW, pull it out and fix the dang app!

Tuesday 1/2 off is the best!

It took nearly 20 minutes to navigate the app trying to place a take out order. The menu is not well organized in the app. It would be easier if it were possible to add or customize sides in the same window. The button for submitting my order didn’t work so I had to go online and re-enter the whole order. Hangry AND frustrated!

Everytime I go to place an order, I go through the entire process only to get to a blank screen at the place order point. So annoying and pointless. Then I just have to call in my order. I see same complaints from almost 6 months ago and still this isn’t fixed.

Probably the worst app I have ever used. You can never complete an order. I asked one location why and they said don't bother it never works. Last time I gave up and just went for KFC instead

I tried to order form the app multiple times and no luck. It always goes to review order and hangs there.

App freezes then you have to call the order in

I’ve now encountered my THIRD order, where the app doesn’t actually check out and place my order. You had one job, developers.... Do you know how frustrating it is, to have a bunch of people waiting for an order, I have to make a couple of stops at other places, only to be told my order isn’t in the system? It took three times, but I think I’ve learned my lesson. This app is not dependable.

B DUBS IS MY LIFE GET THE APP GET THIS FOOD ITS SO BOMB K BYE

Same as all the others. I can fill my cart and review my order. When I click on check out the button does nothing. App just sits there I can click check out button 50 times and the app does nothing. Pathetic. Just like other reviewers said BWW will not respond to any request for help. I have used their feedback method, Facebook, and twitter and I get nothing. I even called Corp directly and got the voicemail for customer care. Left more than one message for them about this app and a horrible in store experience I had. NEVER heard back. BWW is on the road to bankruptcy.

This app is trash. It gets stuck at review order everytime. EVERY SINGLE TIME. FIX IT.

Every time I enter the order and get to the ‘Review Order’ screen it just gives me a blank white screen and that’s all I can do. I’ve tried multiple times, it does it every time.

I can choose what I want to order When review order pops up only a blank screen. Waste of my time trying to use app.

The app won’t let you sign into your B Dubs account. Very inconvenient when your trying to accumulate points for free food and stuff. Other than that. Jammin’ Jalapeño is the best dipping sauce by far! 🔥💯🔥💯🔥💯🔥💯🔥💯🔥💯🔥💯🙃

I’ve tried to order off of this app so many times and each time it gets stuck on the review order page.

I am so tired of this app not working, timing out, and taking forever. It gives me a blank screen after I fill my cart and select Review This Order. I give up. I hate this app and won’t order from this restaurant because of this next time. I’m telling my kids we will do carry out where the app works. See and learn from Dominos, Subway and Doc Greens.

Not sure what bugs they are fixing? Since I have never been able to purchase food on this app!! Online yes, but this app NO.