B Dubs App Reviews

This app appears to have been abandoned. I’m able to create an order, but I’m unable to complete place it. So, not very useful.

I love the overall app. It makes the menu easy to access and in theory it should be a perfect way to not have to call an order in... but that isn’t the case. It allows me to put everything in my cart but never actually places the order.

Every time we try to order this happens.

You will go through the entire selection process and when you are prompted to review order, the screen will remain blank. You never get to compete or submit order.

I have tried to use the app at least 3 times, on separate phones and it always fails at review order. It’s annoying and a waste of my time to go through trying to order on the app and then turning around and calling to place the order

Love the staff! Always helpful even when busy and that’s always Love you guys!!

This app NEVER works. Fails at checkout every single time and will not connect to the server. Every update has failed to fix this. I still don’t understand why BWW needs 2 different apps for ordering and rewards either. Makes zero sense. Please fix this joke.

Everything superchicken said is my experience as well. The app interface is great, until you want to check out. Then it becomes an infuriating mess! It’s almost enough to make me stop eating here. This has been going on for years. I never write app reviews, but this situation has been a nightmare for too long. Ordering from the website produces the same problem most of the time. FIX THE STUPID APP!

Don’t even bother. The app doesn’t allow you to submit an order. Just call the restaurant.

Good food but needs to be hotter.

BWW has lost many orders to Mission BBQ and Quaker Steak and Lube because they CAN’T GET THEIR APP TO WORK!!! NOBODY CAN CHECKOUT!!!! The “Review Your Order” screen is blank!!!! FIX IT OR JUST TAKE IT OFF!!

The app never works. You fill out everything just to add your info and then it loads forever and fails. Never had it work, tried it on multiple devices. Inconceivable how a company this large can’t make a functioning app.

Can view menu and place items in cart, but cannot checkout and complete purchase. App errors out as soon as you press “Checkout”. App is only good for viewing the menu.

It doesn’t work, won’t let you place any order.

App continues to display an empty page for order preview so you can’t place your order. Been like this for months!!!

It’s fine when it works but get ready to stare at a blank “review order” screen at random and for unknown amounts of time

I have NEVER been able to get past the checkout screen. It goes to “Review Order” and stays as a white screen. Not sure what the point of a checkout feature is, if it doesn’t work.

Like the app. It’s convenient to use.

This app is a complete joke. Not only is it rife with bad UX/UI (after inputting “special request,” you have to tap outside of the keyboard in order to pull up the “Done” button) but it hasn’t been usable in numerous months. I’ve uninstalled and re-downloaded the app. I’ve updated with every update. I’ve gotten a brand new phone. I’ve switched carriers. The problem isn’t on my end. It’s Buffalo Wild Wings app devs and BWW mismanagement for not getting this problem squared away eons ago. This is the only app review I’ve left in 11 years, it’s THAT bad of an app.

3 attempts at ordering through the App, 2 pending transactions on my bank account, but the order never went through. I don’t know why I wasted my time. At face value this is actually one of the best online food ordering apps.....when it works, which is never!!

The app is terrible. Has not allowed me to submit an order for over 5 months.

Like others have said, you go through the process of picking out your items only to be presented with a screen that says your items are unavailable. You have to end up calling to place order. Don’t waste your time with this app.

Since when can you not pay on line for something, if I can’t go get the food myself, I literally have to send someone to get it with my card. That’s not happening..

Occasionally it just won’t let me check out. I have to actually get on the computer and order from the website.

Gets to the order button and nothing happens.

The app used to work, now when you go to check out it won’t let you. Very disappointing!

Get to the checkout menu nothing comes up. It has been this way for over a year now.

Great app except for one HUGE flaw. You can NOT actually place an order. When you get everything loaded up in your cart and go to review the order it just stays on a blank screen indefinitely. Many other reviewers have said the same thing. Seems like it used to work at some point and they broke the app and haven’t fixed it for months.

It worked at first but it’s been a full year and still doesn’t work. Get to the checkout part and then goes blank when you got to review your order. Smh it’s like they dont want my money.

Every time I go to use the app it does not allow me to order food. It gets to the review screen and it’s blank. Why not just sent people to the website from the app if the app itself does not work. It is clearly a major problem, look at all reviews here. Dev ops team definitely needs some help if they can’t fix this after so long. Imagine how much revenue is lost because half the people just give up and get something else?

This app is nothing but frustrating. You go through the entire process of finding what you want and adding it to your cart only to find that you can’t place your order. ‘An error has occurred’ happens every time you click continue and you’ll end up calling in your order. Don’t waste your time with this app, better just to find the closest location on maps and call in your order.

Can’t place an order what good is it!!!

You think they don’t know or don’t care that the app clearly does not work?

Don’t bother. Internet searches (SEO) also seem to hide it like a dirty secret.

Can’t login, when I try to the app says it can’t connect to the server. If I use my login for pickup, it won’t let me. To pickup, I have to use a different information (e.g. different email address). Would be 5 stars if I could login or at least 3 if I can set pickup with my proper information.

Love B-Dubs! Huge heroes

I ordered wings for a co-worker and myself for lunch. We work night shift so our lunch is late, 9:30 pm. Ordered through the app, paid online- the app made me pay ahead. I get there and they can’t find the order, the check the computer and the kitchen- nothing. Ask if I have an email confirmation. I didn’t. I thought maybe my order didn’t go through, but I on the app it said “order received” and had a receipt. I couldn’t bring that up either because I checked out as a guest. At this point I couldn’t even wait for them to put the order in because I only get a half hour lunch. So I walked out, with no food. Before I got in my car though I decided to check my credit card app, to see if I got charged, sure enough there was a charge. So the store couldn’t give me a refund and the only proof I had was the charge on my credit card, so I left without food to eat for lunch, wasted my time going there and was charged.

Get entire order entered just to get to blank white screen that says review order. App doesn’t work.

It’s now November 2018 and the app is still broken when it comes to ordering. All the way to the place order button is good, then blank screen or no response to clicking the order button. Sad that it’s not fixed yet.

Please fix your app so orders can be placed with it. Spent 30 minutes trying to troubleshoot why I wasn’t able to hit “place order.” Now I’m going to WingStop.

I want to love this app and would give it 5 stars if only I could actually place my order. A blank white screen appears when you click to review your order and puts you at a dead end. Annoying. I like how the rest of the app functions, but at the end of the day it is useless in it’s current state.

Every time I try to order food the app glitches, no letting me place my order.

Good app. Easy to use. The only problem I have is I can’t pay online anymore.

What’s the point if an app if all you can do is waste your time putting the order in, but it never actually lets you order. Hit the place order button and bother ever happens. Such a waste of time.

Doesn’t work

And it can’t do it. Checkout never loads. Completely useless

Review order always stays blank and nothing populates. I can’t use the app for its intended purpose.

I’ve had this app for a very long time it used to work great and never had problems. For the past couple of months or so this app has never worked right. They just had a few updates of bug fixes but the issues are all the same. It used to be that I couldn’t get past the white screen when trying to check out but now it’s gotten a lot worse where I try to tap on ANYTHING to add it to the cart the app freezes up and can’t click on anything. I’ve restarted the app several times to have the same thing happened even deleted then downloaded the app again still the same thing.

Can select items to order but when checking out it's either a blank screen when trying review the order or nothing happens when clicking "Submit Order". I always end up having to place the order on a computer in a web browser.

Good app but it has some issues, get add soda and today it’s not taking my order.

Has been broken for many months. When you try to review and place your order it just goes to a blank screen

When I select a location to order from it never works! Can’t even start a order. Useless until fixed!!

So using the current version, I can go all the way through setting up my order until I tap “place your order”. Then, you get a “Review Order” screen that is blank — no way to order! So, now I’m typing this as I sit on the phone on hold.

This app never works and when I call the one in 77090, the line is always busy! What is the point of having a app that you can’t place orders on!?

When ever I try to use the app I always have to end up calling in to place my order. It will allow me to build my order, customize options select my restaurant everything you would expect an app to do, and does it very well. HOWEVER, when I go to “place my order” It doesn’t proceed, I’ve tried on WiFi, and cellular network, have the latest version of the app as well as my phones software. It make the app is basically a glorified menu.

Do not download. App does not allow you to place the order.

☝🏽 I had the same problem as above. I had to delete app and reinstall to get it working and be able to process cc payment.

This app has not worked for months. You get all the way through the entire ordering process and then nothing but a blank screen. Frustrating and so unprofessional. Come on. Get it together, B-dubs. How hard can it possibly be? Every other restaurant does it easily.

Every time I try to order and get to the confirm page there is nothing there. The app used to be useful, but I haven’t been able to order from it in a long time. 👎👎

The entire point of this app is online ordering. You can’t even DO that. You add all of your items, go to review the order... and are faced with a blank screen. How do you expect customers to enjoy your food when they are unable to order it? I have to go to their actual website to order every single time. I would rate 0 stars if possible.

Awesomeness!

When you try to place an order for certain items, the app will freeze and you will not be able to complete the order so then you wind up either calling to order or like me today, ordering food from somewhere else.

Has anybody ever tried ordering using this app? You can’t get past the checkout screen. And MANY reviews show the same thing. A review on the main screen shows this has been happening since July 2018. How a company can get away with something so ridiculous is beyond me. BWW, pull it out and fix the dang app!

Tuesday 1/2 off is the best!

It took nearly 20 minutes to navigate the app trying to place a take out order. The menu is not well organized in the app. It would be easier if it were possible to add or customize sides in the same window. The button for submitting my order didn’t work so I had to go online and re-enter the whole order. Hangry AND frustrated!

Everytime I go to place an order, I go through the entire process only to get to a blank screen at the place order point. So annoying and pointless. Then I just have to call in my order. I see same complaints from almost 6 months ago and still this isn’t fixed.

Probably the worst app I have ever used. You can never complete an order. I asked one location why and they said don't bother it never works. Last time I gave up and just went for KFC instead

I tried to order form the app multiple times and no luck. It always goes to review order and hangs there.

App freezes then you have to call the order in

I’ve now encountered my THIRD order, where the app doesn’t actually check out and place my order. You had one job, developers.... Do you know how frustrating it is, to have a bunch of people waiting for an order, I have to make a couple of stops at other places, only to be told my order isn’t in the system? It took three times, but I think I’ve learned my lesson. This app is not dependable.

B DUBS IS MY LIFE GET THE APP GET THIS FOOD ITS SO BOMB K BYE

Same as all the others. I can fill my cart and review my order. When I click on check out the button does nothing. App just sits there I can click check out button 50 times and the app does nothing. Pathetic. Just like other reviewers said BWW will not respond to any request for help. I have used their feedback method, Facebook, and twitter and I get nothing. I even called Corp directly and got the voicemail for customer care. Left more than one message for them about this app and a horrible in store experience I had. NEVER heard back. BWW is on the road to bankruptcy.

This app is trash. It gets stuck at review order everytime. EVERY SINGLE TIME. FIX IT.

Every time I enter the order and get to the ‘Review Order’ screen it just gives me a blank white screen and that’s all I can do. I’ve tried multiple times, it does it every time.

I can choose what I want to order When review order pops up only a blank screen. Waste of my time trying to use app.

The app won’t let you sign into your B Dubs account. Very inconvenient when your trying to accumulate points for free food and stuff. Other than that. Jammin’ Jalapeño is the best dipping sauce by far! 🔥💯🔥💯🔥💯🔥💯🔥💯🔥💯🔥💯🙃

I’ve tried to order off of this app so many times and each time it gets stuck on the review order page.

I am so tired of this app not working, timing out, and taking forever. It gives me a blank screen after I fill my cart and select Review This Order. I give up. I hate this app and won’t order from this restaurant because of this next time. I’m telling my kids we will do carry out where the app works. See and learn from Dominos, Subway and Doc Greens.

Not sure what bugs they are fixing? Since I have never been able to purchase food on this app!! Online yes, but this app NO.