RAHALO's Review of Usaa MobileReviewed on 9/6/18 1:49 AM
So convenient to make deposit and pay bills
Hva23121's Review of Usaa MobileReviewed on 9/6/18 10:05 AM
Been with this company for 5+ years to have my insurance canceled. Even after doing what they said I needed to do. I definitely would not recommend!! They false advertise how they’re here for the veteran and his/her family, but that’s b.s.!! Take business elsewhere, this place is no different than any other institution. There should be multiple institutions that offer vets insurance and banking services at a discounted rate.
jetpilots's Review of Usaa MobileReviewed on 9/5/18 3:37 AM
Upgraded App review to 4 stars from 2. Working much better. GUI better. However, still unable to zoom in on checks. Making it nearly impossible to read on a cellular smartphone. Add that feature and it’s a five star App.
VectorZ's Review of Usaa MobileReviewed on 9/5/18 2:04 AM
Every. Single. Time. I try to deposit a check this worthless app is unable to read the numbers at the bottom. I have an iPhone X but this same error has persisted through generations of iPhones. Please fix this ridiculous bug!
USMC88fan's Review of Usaa MobileReviewed on 9/4/18 4:29 PM
Whatever “bug fixes” you did in the app today, makes it crash immediately after starting up.
sweise28's Review of Usaa MobileReviewed on 9/3/18 12:54 AM
In the latest update, you removed an essential feature. When you do a mobile deposit, there used to be an info "i" icon that told you how to endorse the check for mobile (including your account number). There are still instructions directing you to the info icon, but there is no longer an icon. Please bring it back!
Idcantu's Review of Usaa MobileReviewed on 9/29/18 4:41 PM
App keeps crashing with the new iOS update
qwhsjxif's Review of Usaa MobileReviewed on 9/29/18 3:09 PM
App works well for banking. My only criticism is that when you get a new document you have to click way too many times to drill into the document usaa wants you to see.
bxbombers007's Review of Usaa MobileReviewed on 9/28/18 3:16 PM
Cufflinq's Review of Usaa MobileReviewed on 9/28/18 3:02 AM
Since I’ve updated IOS 12 on my iPhone 6, this App continues to crash. Rebooted phone and still crashes. Any fix in the works?
Will-420's Review of Usaa MobileReviewed on 9/28/18 2:22 AM
I used to love this app for its ease of use for all my banking needs. Especially the mobile deposit function that allows me to have funds available instantly after depositing a check. However, after the recent update, this app is no longer compatible with my IOS version 9.3.5. This makes the app useless, and forces me to use my computer for banking, and depositing my paychecks the old-fashioned way, which takes a few days. I see they just made the app compatible with the apple watch which is great, but what about us old-timers who like their current "old" phone which lacks the ability to update past IOS 9? Very dissapointing to be honest. The mobile app is essentially useless to me now, but their customer service and website are still the best in my opinion. Please fix this issue, I'm sure that I am not the only one who was let down by this business and programming decision.
dph2925's Review of Usaa MobileReviewed on 9/28/18 1:57 PM
Updated the App today and now it gives an error message when I try to logon. As basically an internet only bank, this is a great way to drive away users.
USAA HATES IT'S MEMBERS's Review of Usaa MobileReviewed on 9/28/18 12:58 PM
Found out today that what the mobile app represents and what USAA recognizes are two different things. Funds transfers between USAA accounts in the app are represented as immediately available. However, they aren't so be aware. Dont trust the app or the Bank
Chrisk1171's Review of Usaa MobileReviewed on 9/27/18 3:31 AM
Again with the updates that immediately make App inaccessible from my iPad. I HAVE the latest Apple version available for my iPad AND latest App version but it errors stating current version not supported with IPad version. Basically nothing I can update to use App. Luckily I can still use App on Samsung phone. I removed App to reinstall it but it states I don't have the latest Apple version ( btw I do) so I can't download App now. Very disappointed USAA has decided to no longer support access on older iPads.
Cliffolina's Review of Usaa MobileReviewed on 9/26/18 7:30 PM
Whenever I deposit checks by the app the default account is my teenage daughter’s account! Seriously. I want to change it but there’s no way, or more maddening, no way to provide feedback to whoever manages the app. So I hope they read this and modify the app to allow for a default deposit account. Preferably one used by the adults who bring income into the house and. It a teenager.
CMRnow's Review of Usaa MobileReviewed on 9/26/18 3:49 AM
After past frustrations with a few functions, I would like to express appreciation for seeing problems resolved in recent updates. Overall, USAA provides one of the most advanced mobile apps with a wide range of functions. Thanks, and keep up the good work.
Shawn Harvey's Review of Usaa MobileReviewed on 9/26/18 3:49 AM
Since the update to support iOS 12, my app has not been able to access my account information as soon as I log in. I have to go to another option, then back to the account tab hoping that it allows me access. Please fix this!
jvclarke's Review of Usaa MobileReviewed on 9/26/18 2:30 PM
Stranded in 105 degree weather. Tapping on destination would not work correctly, tried many times and kept using wrong destination. For this reason I was forced to “0” out of phone menu and explain I needed live support. The whole process of getting a tow truck and getting out of the heat took 2 hours and 45 minutes. USAA needs to fix this aspect of the app. Until they do my roadside assistance will be with another company.
Jo11ygreen's Review of Usaa MobileReviewed on 9/26/18 1:25 PM
I have been a customer for many years. This app has only gotten worse and the latest rendition is the pits. I can't open it on my iPad. I keep getting a message that my system is not up to date yet it is when I check it. I am looking at switching to JP Morgan they seem to want the business. USAA seems to be an insurance company that wants to say they are a brokerage. I am looking to change. I have had it.
MB224's Review of Usaa MobileReviewed on 9/24/18 9:34 PM
I like USAA and have used the mobile app for several years and it's been quite adequate for my banking needs. But it's been updated to be incompatible with the iOS on which my iPad 2 operates. I can't update my iOS at will so now I have no way to deposit checks. I can try thru my phone it is just not preferred. Please fix this! Thank you
Bea_211's Review of Usaa MobileReviewed on 9/24/18 1:51 AM
My dad has USAA and recently opened me up an account while I’m away for college . The customer service is great ! The only problem I have with USAA is that they hold half of my money each time my dad sends me money. Needless to say that , the hold stays on my account for about 2 weeks ! Which is ridiculous, It is completely inconvenient for me , and their reasoning behind it is because I don’t use the card enough so they have to make sure it’s not fraud which makes no sense to me ! It’s very irritating and hopefully they can fix this .
APP WONT LOAD VIDEOS's Review of Usaa MobileReviewed on 9/23/18 9:27 PM
I had navy federal and usaa the same amount of time 5 years. USAA’s customer service surpasses navy federal and Bank of America. I worked for BOA, it’s definitely better training. There could be an improvement in education and training in certain aspects specifically in relation to the difference between claims and disputes and being transferred to the correct department the first time. Also, there are several issues within the mobile App that need to be remedied. The app is very complex for me, being a technically savvy 20 something. Keep up the great work and there should be an option for expedited or overnight card shipping for lost or stolen cards seeing as though majority of the banking members live in regions and states with ZERO branches or atms. Very inconvenient after leaving active duty
codonnell's Review of Usaa MobileReviewed on 9/23/18 4:54 PM
Latest update has disabled the Widget. Pls fix the bug! Other than that, other features are great and operate cleanly. The deposit feature continues to get better w each update.
cbseven's Review of Usaa MobileReviewed on 9/23/18 10:53 PM
I’ve been using this app for over a year. Depositing checks has always been great. However, the latest update removed the ability to view the endorsing instructions during the process. Bring back the endorsing instructions from the camera view and we will be back at five stars!
lmpigo's Review of Usaa MobileReviewed on 9/22/18 6:17 PM
Go back to early 2017. Your mobile app worked perfect then. Re-inventing the wheel isn’t always the best.
Medusa 717's Review of Usaa MobileReviewed on 9/22/18 6:04 PM
Cindee1002's Review of Usaa MobileReviewed on 9/22/18 12:57 AM
I am currently having issues sending money through Zelle since the iOS 12 upgrade...is there a resolution?
Odio a Apple's Review of Usaa MobileReviewed on 9/21/18 4:47 PM
Once again, latest release does not work on Ipad 3rd gen. Appstore will not allow upgrade; states is not compatible with Ipad 3rd Gen (wifi + cell)
Whompus12's Review of Usaa MobileReviewed on 9/21/18 1:26 AM
We love USAA. But regarding the app. The app is well organized and easy to use. The menus are plainly labeled-the whole thing is logical and well thought out. EXCEPT the use of blue letters against a blue background at the top of the screen makes navigating difficult. Please fix this. Not everyone has 20 year old eyes. App designers need to consider contrast and readability for their users.
Loggie31's Review of Usaa MobileReviewed on 9/21/18 11:58 PM
My hats off to USAA, loved the app but since I have an IPad 2 which only loads up to IOS 9.3 it's no longer supported on my IPad. Not quite the favorable app to advance beyond my capabilities.
Your mom rasmu7's Review of Usaa MobileReviewed on 9/20/18 4:09 AM
I just want proof of auto insurance. I have spent hours trying to set up this app. Creating password after password and PIN numbers only to constantly have my account locked. It has done nothing for me but waste time.
zgramos's Review of Usaa MobileReviewed on 9/19/18 7:21 PM
USAA is great, the app overall is fantastic, though the UI can benefit from simplicity and just an overhaul that makes it that more easier to use. It feels too cluttered and is hard to find what you are looking for sometimes. I would love to see that improvement for an easy 5 start review in the future
Tae Simone's Review of Usaa MobileReviewed on 9/19/18 4:44 AM
Stop with the updates, the app was fine as it was before. Now it takes me to accounts without asking for my pin and it won’t let me deposit checks on my phone.
1dundoc's Review of Usaa MobileReviewed on 9/19/18 4:17 PM
Like many other apps, USAA has decided to cram too many functions into its mobile app, resulting in a cluttered mess. Add the advertisements for services that zip across the corners and its simply a distraction. Sadly, they took a highly functional app and just couldn’t stop “improving” it.
Brum82's Review of Usaa MobileReviewed on 9/19/18 4:00 AM
The app lets me take pictures of the check, choose which account and amount but won’t let me click next. Please fix this glitch quickly.
segdohchantae's Review of Usaa MobileReviewed on 9/19/18 1:29 PM
I would not recommend banking with them or even using this app.
topherMario33's Review of Usaa MobileReviewed on 9/18/18 2:01 PM
This is a great bankIng app, one of the best.
SDNic's Review of Usaa MobileReviewed on 9/18/18 10:13 PM
USAA has the customer service no other company touches. No matter the issue or need you may have you are treated like family. This aspect is a long forgotten trait most overlook in today’s day-not USAA-keep it up guys! Simply an awesome company with great prices & service...thank you from this 19 year customer.
Gunk12's Review of Usaa MobileReviewed on 9/15/18 3:06 AM
I really didn't like this app anyway. Their old app was way better. But if you use an older ipad, you can't use this app anymore. Old Ipads can't upgrade to IOS 10 or newer. Sad how this bank has lost their customer is always right attitude. They use to be awesome but have slid downhill for the last 21 years. 8 years ago I would of gave them 4 stars and 5 stars 21 years ago. 😢😢😢
Chrisk1171's Review of Usaa MobileReviewed on 9/15/18 1:36 AM
Again with the updates that immediately make App inaccessible from my iPad. I HAVE latest Apple version AND latest App version but it errors stating current version not supported with IPad version. Basically nothing I can update to use App. Luckily I can still use App on Samsung phone.
Chrisk1171's Review of Usaa MobileReviewed on 9/15/18 10:58 PM
Again with the updates that immediately make App inaccessible from my iPad. I HAVE latest Apple version AND latest App version but it errors stating current version not supported with IPad version. Basically nothing I can update to use App. Luckily I can still use App on Samsung phone. I removed App to reinstall it but it states I don't have the latest Apple version ( btw I do) so I can't download App now.
Oldolds4me's Review of Usaa MobileReviewed on 9/14/18 8:06 PM
I think my loyalty to Usaa for over 35 years says more than any words. I used to bank with credit unions because the bank fees seemed too high. Being a part of Usaa bank has truly been wonderful. Thanks for letting me be a member!
Loved old app's Review of Usaa MobileReviewed on 9/14/18 6:33 PM
Tried to log in this morning using my iPad and received a message saying the app was no longer supported and I needed to update the operating system. I have the latest updated versions of both the operating system and the USAA Mobile app. Interestingly, the USAA mobile app on my phone works but not on the iPad. Lately I'm seeing Numerous bad reviews on several issues with the mobile app. Too bad as I am a Hugh fan of USAA.
Awsome Josh the Awesome's Review of Usaa MobileReviewed on 9/14/18 6:32 PM
Out of the blue I my "old" iOS version is no longer supported and I am required to update my ios or not use the app.
Pathere's Review of Usaa MobileReviewed on 9/14/18 3:07 PM
Need IOS 10 or above so now I can't bank with iPad mini. Searching for new bank.
Pjohns7*'s Review of Usaa MobileReviewed on 9/14/18 1:38 PM
App is still way too slow to display screens of info, gets worse w every release
heather175's Review of Usaa MobileReviewed on 9/14/18 12:08 AM
Hardly works after latest update
bdenola's Review of Usaa MobileReviewed on 9/14/18 12:00 AM
Never had a problem with my accounts, deposits etc -works great
dumbassniggerfuckerdickholejew's Review of Usaa MobileReviewed on 9/12/18 10:11 PM
Rock solid performance on any devices do full feature set, never need to login on pc
Klingwoman's Review of Usaa MobileReviewed on 9/1/18 12:20 PM
App crashes when choosing “view all accounts. Can’t seem to provide this info anywhere else.
acidicfilth's Review of Usaa MobileReviewed on 8/8/18 5:48 PM
Deposit button won't work anymore. Even with a steady clear picture, it keeps saying error. Updated app. Same issue... Why was it updated for a noise for the deposit section, if the deposit button won't even deposit. Who cares about a noise.
IrishTX47's Review of Usaa MobileReviewed on 8/8/18 5:23 PM
Mobile deposit is broken again..... Following are the specifics: Just installed app update version 7.53.1 a/o 8/8/2018 on iPhone SE and iPad Air 2. Attempted numerous times to deposit a check using both devices, however the camera would not automatically take the picture of the front or the back....kept telling me to ‘zoom in’ or ‘hold camera steady’. When I manually took the pictures, the deposit was rejected, with a long error message. I’ve used these devices and lighting for years before with the app, and had a similar issue about a year ago, which was caused and then fixed by app updates. PLEASE FIX THE BUG, THANKS
sogybacon's Review of Usaa MobileReviewed on 8/8/18 4:05 PM
I have to update the app every time I open it.
Frsnk Gibson's Review of Usaa MobileReviewed on 8/8/18 2:49 AM
I am a member and a investor, I have multiple SFR rentals insured with USAA, your rates are on par with most companies ( no better), but I realize that Even though I take the maximum deductible you allow, some times more than 20k a property, which for most issues means I am self insured, but I get no multi property discounts??? Time to look for a more forward looking provider???? Frank E Gibson
Irritated 2.2's Review of Usaa MobileReviewed on 8/8/18 11:03 AM
The APP may be to facilitate easy of use but it repeatedly forgets or does not respond to that info.
Hung n Blk's Review of Usaa MobileReviewed on 8/7/18 3:20 PM
Most recently added the accident claim and was able to upload photos now since the update I can’t upload photos no more into my claim using the mobile app
PBSDar's Review of Usaa MobileReviewed on 8/6/18 12:41 PM
I was Air Force. My father was career Army. My cousin was Coast Guard. My son was Marine Corps. We all belong to the USAA family because we know what it means to serve too. Great people and great service is the perfect combination
mrbaze1's Review of Usaa MobileReviewed on 8/5/18 10:11 PM
App is great, widget view is malfunctioning
Dankchi's Review of Usaa MobileReviewed on 8/4/18 9:54 PM
USAA is Great! App so so
2ooth's Review of Usaa MobileReviewed on 8/4/18 6:12 PM
Poorly designed; constantly “down” and USAA is non-responsive! The customer service from USAA has declined recently. In my opinion, it’s horrible the manner in which they treat active duty military and veterans!
packer73's Review of Usaa MobileReviewed on 8/4/18 1:14 AM
Like the app but the widget no longer works since about a month. If they do not want to support the widget, then take that functionality out of the app versus disgracing yourself with this app. Not what I expect from USAA.
MiDeb2's Review of Usaa MobileReviewed on 8/31/18 8:53 AM
Every time there is an update I have to re-enroll in touch id.. PITA
not bery happy's Review of Usaa MobileReviewed on 8/31/18 1:08 PM
App is sometimes hard to navigate through. A lot of times I have to go to the website to find the links of what I want to do. I have tried for 3 weeks to get Zelle to work, every time I enter the code from my text it sends the app closes.
HamndChs's Review of Usaa MobileReviewed on 8/30/18 2:23 AM
I’m lucky if I can get one check deposited before the app crashes.
EmilyShearon's Review of Usaa MobileReviewed on 8/3/18 8:44 PM
If you don’t fix mobile deposit, I’m going to stop putting money in that account and go to a competitor.
noGOODdeed's Review of Usaa MobileReviewed on 8/29/18 10:58 PM
Unable to add new billers. App crashes during the add biller process.
sassy boy/navy seal's Review of Usaa MobileReviewed on 8/27/18 4:38 AM
It really irks me to continually update and download “new” version: Attempt to sign in, forget password, recreate password etc. go all that fun delightful convenience to pay a bill. It is more than a mere inconvenience, and so fittingly coincides when I have to pay bills. Please stop.
Ghdbek2's Review of Usaa MobileReviewed on 8/26/18 6:01 PM
What did you change in the update that won’t let zelle open anymore? I need to transfer money and you have taken away that ability. This is why people don’t bank solely with you. Because we need to have ways to transfer money.
Keith_£'s Review of Usaa MobileReviewed on 8/26/18 2:09 AM
Recently I am getting broken security links, and repetitive security questions, and no way to progress forward to login.
Pot2kettle's Review of Usaa MobileReviewed on 8/25/18 4:46 PM
I tried 7 times to get my check to upload without success. I kept getting the error “ can’t read the numbers on the bottom of the check”. It was crystal clear! I tried dark background, light background and with and without flash. Frustrated because I can’t drive to the local bank. Guess I’ll throw it in another bank and transfer it. 😕. Please fix the glitch!
3justme3's Review of Usaa MobileReviewed on 8/25/18 2:21 AM
This was a great little app until now. I have tried, somewhat relentlessly, to deposit a check, and it keeps giving me an error saying it can’t read the numbers at the bottom. Only once were the numbers not clear. I did notice a tiny crease at the bottom and fixed that, and it STILL won’t take the check. I’m kind of fed up right now. What’s so great if you can’t get your money INTO the bank?
3justme3's Review of Usaa MobileReviewed on 8/25/18 2:18 PM
App is easy to use. I had a small problem making a deposit, but it turned out to be partially user error . The background needs to be dark enough; otherwise even if you have used a lighter background successfully at times, it may not work the next time. Otherwise, it’s very easy to use.
TDC0430's Review of Usaa MobileReviewed on 8/25/18 10:44 PM
Compared to other banking apps the USAA app fails. No instant alerts for purchases. Hamster wheel spin after every every transaction conducted on app. Viewing balance is all that’s possible. Capital one. Amex. Citi apps are way more functional.
Javier rover's Review of Usaa MobileReviewed on 8/24/18 1:41 AM
I’ve been doing business with you folks for years now and I appreciate how you continue to update your app it has gotten better over the years. What I would like now is the option to add my insurance ID to Apple Wallet. It would prove tremendously and prove extraordinarily helpful to your company. This is coming from someone well past 60 years so it’s not just youngsters who use technology today in case that’s the holdup. Also, offer it as an option and not everyone will be required to use it.
Dps3@Dvr's Review of Usaa MobileReviewed on 8/22/18 1:23 PM
One caveat: Document notifications. When we get a document notification and enter the app to view the document there are a ridiculous number of pages to tap through to get to the actual document. It takes going through 7 different pages to get to see the actual document and then 5 pages to back out to the account page. That’s 13 pages to travel through no more no less to see any new account document. For an overall excellent app this single issue is a huge detractor. The number of steps have nothing to do with security nor are they necessary.
YoKhalees1's Review of Usaa MobileReviewed on 8/22/18 12:59 AM
Unable to open app unless I connected to WiFi. Can’t check any of my banking from it. 💔💔☹️ disappointing
8054035393's Review of Usaa MobileReviewed on 8/20/18 5:51 PM
Easy and effective app represents and accesses USSA’s superior service.
Fish sherif's Review of Usaa MobileReviewed on 8/18/18 6:24 PM
Love mobile deposit on iPhone, but am unable to complete a deposit using iPad.
Basspro24's Review of Usaa MobileReviewed on 8/17/18 9:47 AM
They will raise your rates for stuff completely unrelated to insurance. Time to find a new insurance company.
dl97ag's Review of Usaa MobileReviewed on 8/17/18 11:09 PM
Currently working well. Not updating for “fresh new look” mobile deposit. No need to update if it’s working!
Staceswt's Review of Usaa MobileReviewed on 8/16/18 12:37 AM
This app crashes every single time I’m on it, most of the time right in the middle of filling out something and completing (at least trying to) a transaction. All my apps and software are up to date.
my tmobile tues's Review of Usaa MobileReviewed on 8/14/18 5:01 PM
What is wrong with this app?! It keep freezing and when I try to close it it stays open in the same screen!
wd0315's Review of Usaa MobileReviewed on 8/14/18 4:06 AM
The info button is gone, so i can’t gather the information needed for writing on the back of the check. Return mobile deposit to its previous form
karenkats22's Review of Usaa MobileReviewed on 8/13/18 3:46 AM
I hope USAA can allow account name changes in the app so that I can label my savings as a different nickname than another savings account I have with USAA.
Gingie_girl2019's Review of Usaa MobileReviewed on 8/12/18 11:05 PM
The USAA bank app is total crap... it won’t let me check my account by it keeps kicking me out and making me log back it... it won’t let me ask for help because it will kick me out...
Chatterfox24's Review of Usaa MobileReviewed on 8/11/18 7:25 AM
New update wrecked the direct deposit portion of the app so now I have to wait to deposit my paycheck with bills coming in. Please fix your program so that I can deposit my money as well as others that use the app. The bank is amazing no complaints there just the app needs to be updated again with a patch that allows the camera to take a picture or at least show what is on the camera so we can see where to move the check to get it right. A grey background regardless of the lighting is not helpful for positioning a check.
Azwildcat78's Review of Usaa MobileReviewed on 8/10/18 7:31 PM
I hope the latest update fixes the problems that have cropped up on this app over the last year. The widget never works and the mobile deposit feature has become degraded, with the app frequently unable to capture check images. USAA is a great company and until recently their app has been awesome. But lately it’s mediocre at best. While the website is fine, the app needs serious work.
mmb54321's Review of Usaa MobileReviewed on 8/10/18 12:28 AM
I use Zelle to pay my roommate bills and every time I click on it nothing happens. This is time sensitive and is very frustrating that it doesn’t work through the app.
alger27's Review of Usaa MobileReviewed on 8/1/18 3:27 PM
There was a missing number in an amount posted to my account (it was correct on the website) and the rep told me to uninstall and reinstall the app!!! Really? That’s the best solution you have? This should be fixed.
Steve1900's Review of Usaa MobileReviewed on 8/1/18 1:28 AM
Very disappointed with USAA. I don’t know why they took out the digital wallet. That saved me on multiple occasions, especially with how easy it is to report a card stolen or to deactivate it. What am i supposed to do, wait on hold while my card is being run up?
AllSacred's Review of Usaa MobileReviewed on 7/9/18 10:01 PM
I sent my husband $1,000 on June 28th using Zelle in the USAA app. The money never made it to him and just sits in USAA Zelle saying pending but the money was taken from my account! Neither USAA, Zelle,or my husbands bank will fix this. They keep saying it will be 3-5 more business days as they “escalate” or “put in a ticket”. I just spent an hour hearing this for the 5th time. I just feel robbed. Please save yourself and find a new transfer service and new bank. They could care less that our bills are overdue because of them. We work too hard to be stolen from by our own bank. Don’t be their next victim
Techfam's Review of Usaa MobileReviewed on 7/6/18 5:34 PM
Big mistake updating this app. Now it takes for ever to load and sometimes won't load at all
AguyinNorthCarolina's Review of Usaa MobileReviewed on 7/6/18 12:59 PM
1st problem with this app in 5 yrs. Today mobile deposit is not working. It will scan checks but then you can’t tap the next button to continue.
CMRnow's Review of Usaa MobileReviewed on 7/6/18 10:45 PM
After past frustrations with a few functions, I would like to express appreciation for seeing problems resolved in recent updates. Overall, USAA provides one of the most advanced mobile apps with a wide range of functions. Thanks, and keep up the good work.
hmgmcguire's Review of Usaa MobileReviewed on 7/5/18 3:00 AM
I LOVE USAA. However, I am extremely disappointed that the wallet feature has been removed from the app. Other than bill pay and mobile deposits, the wallet was one of the features I used the most. It made online shopping so much easier, especially if my actual debit card was not easily accessible. Please consider bringing it back!!
Camperoo's Review of Usaa MobileReviewed on 7/5/18 10:15 PM
Used to be a 5 star app, I’ll change it back to 5 when I can deposit a check without a hassle.
Lmbeamer's Review of Usaa MobileReviewed on 7/4/18 3:49 PM
Deposit at mobile used to work great a couple years ago, now it automatically takes the photo and it’s always blurry or cuts off part of the check. I’ve been sitting here for 30 minutes trying to deposit some checks and none of them are able to deposit bc of this app’s picture taking issues. I’m going to have to drive 1 hr to the Annapolis ATM now. This needs to be fixed ASAP
herksgausjfbs's Review of Usaa MobileReviewed on 7/4/18 3:36 PM
As they add features to this app it gets slower and less useful but since there are no banks you are sort of forced to use it.
Ha rule's Review of Usaa MobileReviewed on 7/4/18 1:18 AM
App keeps crashing when trying to fill out forms. If the app can’t do it, don’t put it on there.
Im A dragon's Review of Usaa MobileReviewed on 7/31/18 6:58 PM
Seriously the worst banking app on my phone. I hate it.
AerialF791's Review of Usaa MobileReviewed on 7/31/18 6:37 PM
Developer said it had moved that was a lie. There isn’t any credit card and deposit menu nor is that on any menu on the app. USAA is dropping the ball. Many friends are dropping or have already dropped them as a bank due to other issues... the app is supposed to be for convenience. Why change it if it isn’t broken. Don’t be the next IHOP/IHOB....
Klingwoman's Review of Usaa MobileReviewed on 7/31/18 3:09 AM
Crashes when I try to view all accounts. Crashes when I try to get to my inbox. This has been occurring since the last update.
donnyfrom229's Review of Usaa MobileReviewed on 7/30/18 10:53 PM
The widget which allows you to view your accounts without opening the app, no longer works. Please fix.
Ressaw2011's Review of Usaa MobileReviewed on 7/3/18 1:56 PM
They changed the app to hide the cash rewards redemption. Now it’s buried under a separate cash rewards section. Not good.
Boobitt's Review of Usaa MobileReviewed on 7/3/18 12:33 PM
Would love if I could use my fingerprint to get in and if I could add my card to my phone wallet
Jamestown2017's Review of Usaa MobileReviewed on 7/29/18 7:41 AM
The app has always been great on mobile but the Apple watch app didn't work at all a few months ago but I just retried it and it works great now!
Yeah why do I need a username!'s Review of Usaa MobileReviewed on 7/29/18 6:35 PM
You’re moms a hoe
Borin Todra's Review of Usaa MobileReviewed on 7/29/18 3:00 PM
I can no longer make mobile deposit using an iPhone SE. Using an iPhone 8 immediately accepts the very same check that the SE rejects. It keeps saying that it can’t read the bottom numbers. I have tried multiple checks and in all cases the SE rejects the check but the iPhone 8 accepts the check.
Newton45's Review of Usaa MobileReviewed on 7/29/18 11:19 AM
I was so disappointed when I didn’t hear the cha-ching sound when my mobile deposit was made. Call me crazy but I like the sound. Thanks for the option! I have not had any problems with the iPhone app. It has worked great for me.
TN River Cruise's Review of Usaa MobileReviewed on 7/28/18 10:15 PM
I love everything about USAA. THE EMPLOYEES are the best I have never talked to one that was not overly helpful and they have always found a way to help me. My one ad only problem is they are not associated with any banks you can make cash deposits through pls finds way for that to happen would be most grateful.
Caste1977's Review of Usaa MobileReviewed on 7/27/18 2:20 PM
Latest update is awful. Can’t log in. I appreciate added security features, but only if they work. I have to request a code be sent. Tried text, never got text. Tried in app code option-oh have to be logged in for that (makes no sense as I’m tying to log in so if I’m logged in I don’t need an in app code), about to try the other option of email, but I’m willing to bet that doesn’t work either. Please fix. It was working fine before this update!
50 year member's Review of Usaa MobileReviewed on 7/26/18 6:07 PM
Spent 1 hour on phone with web design that I can't download the new app because my I Pad is too old. What do I do now? Apple said they can't help me. Maybe I should move all my accounts?
AerialF791's Review of Usaa MobileReviewed on 7/25/18 5:04 AM
Bring back the wallet feature! Why was this deleted. I recently lost my card and I went to the app to block it until I found it and it was gone. I also can’t tell you how many times I’ve used it when I’ve been laying in bed and didn’t want to get up to get my wallet.
upset memeber's Review of Usaa MobileReviewed on 7/25/18 4:01 AM
I am very disappointed In the App!! Filed an auto claim on the app. I am able to see it but can’t view any details about it. Nobody at Usaa knows how to fix it!! Then u call the number it tells u too and u are on the phone for an hour and transferred to seven people!! Come on Usaa get ur act together. I am also unable to use the app due to 75% of the time it says it’s restricted. When u call Usaa they say there is no restrictions!! Again it takes 30 mins to find this out. Please resolve! Thank u
gsvyrvngxv's Review of Usaa MobileReviewed on 7/24/18 4:53 PM
I’ve had USSAA for 26 years for insurance and banking, & though is cheaper insurance, there is no better customer service than with USAA
raydemi's Review of Usaa MobileReviewed on 7/23/18 4:37 AM
I hate the app. It never works and I end up getting locked out and having to call. I hate being on the phone so unless the app gets its life together I’ll forgo the good things USAA offers so I can actually use them
hinde3's Review of Usaa MobileReviewed on 7/23/18 11:59 PM
Needs a lot of work. It's just slow and clunky. Latest update adds a new sound for mobile deposits... Really?
rounck34's Review of Usaa MobileReviewed on 7/22/18 9:42 PM
What’s the point of the quick login feature if it constantly resets the information and it all has to be re-entered?
james10's Review of Usaa MobileReviewed on 7/22/18 1:47 PM
I dropped my April review down one star because USAA has yet to upgrade push/text alerts when Visa card is used. Even after I sent them a letter highlighting this serious issue. My credit union Visa pushes alerts immediately as soon as the transaction is made. I am guessing USAA is using s third party card processor because this lack of timely fraud alerts is so unlike USAA. Will most likely cancel my USAA Visa because they have no interest in protecting my credit card account: sad.
King Rome89's Review of Usaa MobileReviewed on 7/21/18 12:19 PM
Please update the buffering I ask you too I can never go straight into my acct without a buffer. Also maybe send out txt alerts for products the user has. Txt alerts for debits and credits. Make it something similar to NFCU
Irritated 2.2's Review of Usaa MobileReviewed on 7/21/18 12:02 PM
DLJ4950's Review of Usaa MobileReviewed on 7/20/18 4:29 AM
We have been using this app for about 3 years. We have found it to be reliable and very few issues if any during this time period.
Mgoody73's Review of Usaa MobileReviewed on 7/2/18 8:08 PM
Why do I always get this message? App used to work fine now I just don’t trust it.
greyjen's Review of Usaa MobileReviewed on 7/19/18 3:06 AM
Jen LF's Review of Usaa MobileReviewed on 7/16/18 4:29 PM
Twice now I have needed the app to do simple things and it failed. One, USAA locked my account for what it thought was fraudulent purchases, and I couldn’t get their phone number through the app. Two, I am getting a state inspection done on my car. Went to print the ID card from the app and the vital info was missing from the paper that printed. I had to call the bank and they hung up before I could get them to fax it. Pathetic. FIX YOUR APP USAA.
sardiver's Review of Usaa MobileReviewed on 7/14/18 5:10 PM
I use you because of your app. I have an I phone and your bill pay won’t allow me to save any payments. The screen won’t allow you to hit the save button after a payment is made. I called text support and get nowhere. Just delete the app and reboot it. Which does not work. I’m about to delete you USAA. And go with another credit union. Please fix the payment option.
RJC702's Review of Usaa MobileReviewed on 7/14/18 12:55 AM
I have been a member with USAA for 28 years. In that time I have never been disappointed with any aspect of the services I have received. My wife, children and I lived in many parts of the world and USAA was always just a phone call away. We were never disappointed. When my wife passed away three years ago, I was in such a state because she handled all of our banking needs for the entire time we were members, but they made the transition of everything financial so easy that my stress just melted away. Now that I am living in Costa Rica I am met with the same quality of service I received in the United States. With regard to insurance for cars, homes and such, no other company could compete with USAA.
milo lloyd's Review of Usaa MobileReviewed on 7/13/18 10:14 PM
Great company and customer service. But app is horrible. Not even able to send money with the Zelle app
Jax.Al's Review of Usaa MobileReviewed on 7/12/18 8:32 PM
I can understand USAA farming out the monitoring of their mortgage monitoring as a cost savings. I don’t mind that part, it is that the technology still has not caught up - unless yuou want to talk on the phone to a Nationstar Customer Service Rep (who calls him/herself USAA anyway.). My problem is that whild USAA did the heavy lifting I had NO trouble with it. When I made a payment it was INSTANTLY reflected on my iPad and iPhone USAA app. Ever since the changeover, this has happended infrequently, like someone is saying “Oh, crap, I need to update those balances!!” Now, it takes 3 days to have the money taken from my bank and transferred to USAA (Nationstar). And they still cannot find enough 1s and 0s to make adjustments to my current balance. I used to rate this app 5 Stars - but somehow USAA has let this go and so they cannot keep the rating. Since I have had this problem for several months, they lose another star for the delay (laziness?). All that being said, EVERY other aspect of this app is 5 stars!
sbfam's Review of Usaa MobileReviewed on 7/10/18 8:30 PM
It used to be so easy to take a picture of my checks for deposits, now it takes many tries for it to work. What’s up with that? Otherwise I love banking with USAA!
iserna7654's Review of Usaa MobileReviewed on 7/10/18 7:42 PM
Because of your app I deal mainly with my secondary bank and other credit cards !!! One star unacceptable!! I Say it again one star unacceptable!!!
Antounette's Review of Usaa MobileReviewed on 7/1/18 8:00 PM
LambRR's Review of Usaa MobileReviewed on 6/9/18 2:17 PM
Check deposit feature is buggy. On my iPhone 6, with a US Govn check I had trouble with it reading the numbers, and when that finally worked, it froze up. I tried multiple times without success then deleted the app. It does work to see account info.
Tuckerhood1414's Review of Usaa MobileReviewed on 6/8/18 4:49 PM
27 years ago, I lived on Isle of Palms, SC. with my wife and 3 children. Hurricane Hugo made landfall as Cat 5 storm. We left the Island and drove west to ride out the storm. All communication was knocked out, but we were able to receive a news station out of Jacksonville, Florida. The station was saying that Charleston was, “no more”, wiped out! Isle of Palms was gone as well. The only bridge to our island was down in the water. The next morning a friend came by with his 16’ skiff and I was able to get out to the island. I found our house and it was in very bad shape, a 6’ surge tide had taken all of our furniture. When I back on to dry land, I checked my “bag phone” (no cells phones back then). To my surprise it was still charged up. I called USAA, and the response was immediate! They wanted to know if we were ok. I explained what I had seen. USAA, had already pulled out maps, airports, car rentals and they had a plan! We have agents- adjusters at the Dallas Airport. The agent should be “to you”, in about 5 hours, we have rented a car up in Greenville 3 hrs away...can you arrange another boat ride to Isle of Palms? Absolutely! Can we bring you anything? Water, food, flashlights, blankets.? The agent, was at the front door in less then 5 hours. We headed out in less then 30 minutes. Next we were in hip deep water, but made it to our house in less then an hour he had taken dozens of pictures, made notes and gave me a $10,000 check! As we motored back home, he put me at ease by assuring me that our USAA insurance would cover the house damage, food, even diapers!! He then recommended that we find an apartment, they won’t be available for long, The agent was back in his rental car in less then 24 hours. As time went by, I heard time & time again, how awful the Insurance companies were. ‘’GOD SPEED USAA”! Regards, Thomas Hood
imonfire1358's Review of Usaa MobileReviewed on 6/7/18 8:53 AM
This app has been pretty much flawless up until now. I use the wallet functionality to make debit card purchases online when I don’t happen to have my card in my hand. It’s gone now and I don’t have my card number memorized. You seriously need to put that function back into the app. Very unhappy at the moment.
drjosephs's Review of Usaa MobileReviewed on 6/7/18 10:07 AM
The app is way too slow to start up even on my iPhone X. 90% of the time all I want to do is check balances on my accounts and sometimes check recent charges on my credit card. iPhone widgets are perfect for this so I don’t have to launch the full app. However, the USAA widgets on the iPhone don’t work. All I get is “unable to load”. I have tried to remove the app and reinstall and hard boot the phone to no avail. Widgets just don’t work. I have an Apple Watch and it would be great to check balances etc on there but that doesn’t work either.
Gryphon MacThoy's Review of Usaa MobileReviewed on 6/5/18 4:42 AM
So, I am trying to add a car to my insurance. I have the VIN in my notes app. I want to copy and paste it into the form field USAA provides for that purpose. But I cannot. Tapping the text field provides no Paste options. I looked elsewhere. If I want to write a complete paragraph to send to an insurance claim officer, I also cannot paste it into that message field. Why?
Encouger's Review of Usaa MobileReviewed on 6/5/18 12:43 AM
USAA has the process down to a science, what smooth teamwork, professional and caring personnel. We appreciate the timeline on which each task had been completed by USAA team overseer/coordinator. Let me mention my Husband is 84 and I am 82, our quality of life went up a notch once we called USAA. The majority of the stress rolled away. Thank each of you that had a hand in this event. Customer Service at it’s BEST! Mr & Mrs Carl Cornwell 130 Green St Locust Grove, Va
dtyytfrvtt's Review of Usaa MobileReviewed on 6/27/18 3:45 PM
Sometimes this app works and sometimes it doesn't.
nohi54u's Review of Usaa MobileReviewed on 6/25/18 8:31 PM
The app does everything you could ask for, if you ever have a problem just tap the help button and you’re in contact with some of the best representatives of any company I’ve ever had the pleasure of dealing with. Every time I’ve needed help they have either been able to solve my problem directly (usually within minutes) or point me in the right direction.
Dermud's Review of Usaa MobileReviewed on 6/23/18 12:56 AM
My open residential claim has been handled in a highly professional manner. Prompt and courteous service has always been experienced with my 65 years with USAA. Who would want more?
the-product's Review of Usaa MobileReviewed on 6/22/18 5:21 AM
This app is garbage ,I hate with a passion zelle will never load tested on multiple versions and devices always the never ending loop . Going to change bank just because of the app .
PapaMike25's Review of Usaa MobileReviewed on 6/22/18 10:51 PM
It took me 15 minutes to deposit a check today because the app automatically snaps the photo when it wants, leading to blurred numbers and bad photos. Please either provide an option to disable auto capture or remove it completely.
[sarbear]'s Review of Usaa MobileReviewed on 6/2/18 2:52 PM
One of my favorite features of this app was the “Wallet,” where I could easily copy my card number instead of having to go grab my physical card. This used to be accessible from one of the main bottom tabs, then it was moved to behind the “More” button at he bottom of the My USAA page...now it seems like it’s either been removed entirely, or else I just can’t find it. This was such a convenient and helpful feature, and half the time I use the app was to utilize it! I love USAA as a bank, but it seems like the app has been taking more and more steps back in terms of UX 👎
AirBearster's Review of Usaa MobileReviewed on 6/2/18 12:34 AM
I’ve been using USAA for auto ins, banking & credit card, loans ect,for over 20 years .( I’m new to this app),, these are the first negative reviews I’ve ever read,or seen,regarding USAA’s service.very surprised!
nthdegreeburns's Review of Usaa MobileReviewed on 6/18/18 6:54 PM
USAA — hope you’re listening. I moved to you because you had a stellar customer service reputation AND you were a leader in mobile banking. I’m not sure about that last one anymore. Regardless — rather citing problems and offering no solutions, I’m gonna help your dev team out: 1) Notes for bills payments. Missing this field keeps me from doing 90% of my bill payments from your app. I like to add a note to a bill payment to track what it was for (beyond just the payee), and the fact that you don’t expose this befuddles me. It’s literally a text field. Set a character limit and make it happen. 2) Re-enabling TouchID all the time. Figure this out. I get updates to 10 other applications that don’t have to reinstate / re-sign in with each update. This can’t be that hard. If you’re changing the T&C, that’s one thing, but i honestly think your app is sketchy enough with TouchID that it can’t retain the association with the Secure Enclave. This should be simpler / easier. 3) Slow photo deposit API. What’s up with this? The service times out a LOT and claims that a deposit has been made when it has not. This should be a no brainer / basic stuff by now.
SpittnLead's Review of Usaa MobileReviewed on 6/18/18 2:37 AM
Your new update listed as “bug fixes” simply made a new one. The app was terribly slow before and seems to have improved some, but now Zelle money transfers won’t process. Just sits there spinning away.
Solley187's Review of Usaa MobileReviewed on 6/17/18 2:31 AM
frustrated mommy and wife's Review of Usaa MobileReviewed on 6/15/18 4:41 AM
I absolutely LOVE USAA!! I will never leave them. Having said that, the amount of time it takes for the app to load initially, is ridiculous. It is the slowest app to open EVER!! Other banking apps, gaming apps, etc. are NEVER as slow as this app. I’ll be in a rush to transfer money and it’ll literally take at least 20 seconds to load the app. It takes me less time to transfer the money than it does to open the app. I really wish they would fix that one thing, then the app would be perfect.
daddi-yo's Review of Usaa MobileReviewed on 6/15/18 3:05 AM
USAA was fine, until 6 years ago when, due to the economic collapse and the wife’s job loss we had to file for bankruptcy. USAA immediately prohibited us from using their website, and immediately stopped referring to me as Sergeant. From that day forward it became “Mister.” As if my service ceased to be significant when I ran into trouble (like millions of others.) It’s now 6 years later, they sold our mortgage to some other company (which we never stopped paying) and they still don’t refer to my service in any way. They are a bank like any other. Nothing more.
BillSPrestonEsq's Review of Usaa MobileReviewed on 6/15/18 11:25 PM
I don’t know what is going on down in San Antonio but I’m having an absolutely terrible experience every time I need anything from USAA. It’s so bad I feel the need to pull all my accounts from these idiots so I don’t have to deal with their excuses while they stick me. I would give them 0 stars if I could.
lboughan86's Review of Usaa MobileReviewed on 6/15/18 10:04 PM
Worst deposit camera function ever.
Ezb1333333ezb's Review of Usaa MobileReviewed on 6/14/18 11:10 PM
The app used to have a wallet feature where I can lock and unlock my ATM cards. Well they’re all locked and this update took away the menu to unlock them. Thumbs down. I don’t want to call USAA to do this.
n_spired's Review of Usaa MobileReviewed on 6/13/18 4:48 AM
As someone in mobile app development, I have to say kudos to the hard-working teams behind this app. Release after release, USAA’s Mobile teams consistently deliver a improved and quality experience. Thank you for listening, designing, and developing the things we ask for. Your hard work shows. Quality company, products, and experiences. Keep up the great work!
--**'s Review of Usaa MobileReviewed on 6/12/18 5:30 AM
My status hasn’t changed, now every other time I try to login to check balance, it acts like I am trying to break into my own account!? No major purchases or credit report changes, so I am at a lose as to why it randomly thinks it’s not me...from the same laptop, same iPhone. I believe the timing out and the app glitches trigger this extra scrutiny. It’s annoying.
Irritated 2.2's Review of Usaa MobileReviewed on 6/12/18 12:26 PM
Cost is better, but the potential of lousy and harmful customer service exists to a dramatic degree.
Lameeas's Review of Usaa MobileReviewed on 6/1/18 1:58 PM
When I called to set up my account, I was told a mid 200$ amount would be my payment each month. Upon getting billed it was 370!!!! There was no heads up or message about the change in payments, nothing changed on my coverages or ANYTHING. They make it so hard to pay each month. every time I try and pay with any account that I HAVE authorized through them multiple times(!!!!!) it says it accepts the payment and then a few days later rejects and adds on a late fee, WITHOUT any kind of notice or notification to me.
scrappycarol's Review of Usaa MobileReviewed on 5/31/18 3:43 AM
I use this app on an almost daily basis but with this update I cannot deposit checks. It repeatedly cycles through an e-signature process on a loop and won’t let me deposit. Please fix and I will go back to loving the app! 👍
bguffy's Review of Usaa MobileReviewed on 5/30/18 8:50 PM
This app is incredibly slow, taking nearly 60 seconds to even present me with the fingerprint scanning prompt to log in. All other actions take a long time as well. Zelle doesn’t work with the latest update. Insurance bill section is misleading—one screen says I have a balance, but when I tap on it, the next screen says I have no balance.
kpap91's Review of Usaa MobileReviewed on 5/30/18 7:28 PM
Sometimes it works great other times it does not and will keep saying can’t read the check even though it is perfectly clear in the picture. Bug problem perhaps. When it works it is awesome.
Wifeofasoldier's Review of Usaa MobileReviewed on 5/30/18 3:08 AM
Easy to use couldn’t live without it
vannagonzo's Review of Usaa MobileReviewed on 5/30/18 11:46 PM
I’ve noticed a few changes that have caused the app to become more annoying to use like the mobile deposit becoming more tedious and time consuming but still doable. What the hell happened to the wallet feature?? It used to make online shopping a breeze but now I have to manually input everything. I understand that sounds like a lazy millennial complaining but why fix something that wasn’t broken?
Tee Tyme's Review of Usaa MobileReviewed on 5/29/18 10:18 PM
The service at Usaa is wonderful, but this app is horrible..... I can even use it.. It crashes when it is loading up.. I can seem to understand why it will not work for me.
Willow6649's Review of Usaa MobileReviewed on 5/28/18 9:20 PM
You used to be able to copy your debit card info from the app. You can’t do that anymore.
BearAZ's Review of Usaa MobileReviewed on 5/28/18 3:54 PM
It crashes almost immediately after signing in. Ugh! What happened USAA? Update: Still crashes on first launch SOMEtimes, but is usually OK on second and usable again. I have not tried mobile deposit since this most recent update. Another Update: mobile deposit is definitely broken! It USED to work pretty darn well. USAA whassamata U?!
SS368's Review of Usaa MobileReviewed on 5/25/18 7:13 PM
Now Deposit Mobile locks up. Totally irritating! 😡 Gonna have to mail the check to SA and wait 4 days! Just another example of USAAs continuing decline over the last 5 years! If I could rate this as app with ZERO stars, I would!
kmskinn's Review of Usaa MobileReviewed on 5/25/18 5:32 PM
App used to wrk. Past 6 months or so occasionally worked, and w the new update release I canning log on at all. Just awful.
AH0HA's Review of Usaa MobileReviewed on 5/25/18 3:07 PM
The latest update eliminated the Wallet feature....
knturbo's Review of Usaa MobileReviewed on 5/25/18 12:28 PM
I am not sure how the tool decides what it is looking for. I can deposit one check easily and in the same setting and lighting, the tool will not recognize the other checks. It’s become very frustrating and results in mailing in the check.
Cuppycakecrystal's Review of Usaa MobileReviewed on 5/25/18 12:22 PM
Ever since you switched to zelle to transfer between other’s accounts their service is down often. There have been way too many times I go to transfer money to my daycare provider and zelle is down. “unable to initiate transfer request”. Unreliable service.
Libre44's Review of Usaa MobileReviewed on 5/24/18 9:42 PM
I am really frustrated with the “Deposit Checks” portion of this app. I haven’t once, NOT ONE TIME, been able to deposit a check by taking a picture of the check. It pops up with an error message about being unable to read the numbers at the bottom. I banked with Bank of America for 10 years and never had a problem with the same technology. Now, I’m stuck mailing in the checks for deposit. PLEASE FIX!!!!
Rederic60's Review of Usaa MobileReviewed on 5/24/18 9:04 PM
iPhone 6 and to log in I need to type user name password and pin. Too much info required. Should be set to work with fingerprints.
Version update not responding's Review of Usaa MobileReviewed on 5/24/18 3:46 PM
I live in a location where USAA is no where close. Although I bank through them I rely on this App to pay bills, and to keep track of my income. I use this to deposit my income so that I CAN pay my bills. However, one day out of the blue it won't let me log in, it's been a few days now and I don't have access to my account, nor can I pay my bills. It is telling me to update but doesn't give me the option to update the app. Very upset with this situation. Why did it change? It was perfectly fine before. What an inconvenience.
Tinman2621's Review of Usaa MobileReviewed on 5/24/18 10:06 PM
This app consistently has issues with the mobile deposit feature, something absolutely necessary for a bank that does more than 95% of its business online. Get it together, USAA, and stop rolling out such terrible updates consistently riddled with bugs.
Bitobrat's Review of Usaa MobileReviewed on 5/23/18 8:48 PM
Without USAA I don’t know what I would have done after I was rear and side ended by a truck hauling a trailer with a truck on it. My horse trailer was flipped over to it’s left side with my 2 elderly horses in it. USAA really spent time with me and kept me informed about everything related to the accident. The horses are on the mend and I am working toward recovering also. Thanks USAA for being there for the last 26 years!
BoxerMom5's Review of Usaa MobileReviewed on 5/23/18 12:44 AM
I love USAAs mobile banking but this last update removed a prominent feature I used constantly which was their virtual wallet. I loved it because I could see a virtual version of my physical card and copy the number right then and their if you didn’t want to save your card to a device or browser. Now I know why the removed it from the primary navigation a few months or so ago.
IAlwaysShine's Review of Usaa MobileReviewed on 5/23/18 11:10 PM
Where did the wallet information go! That was the best part of the app!
DjEpicXD's Review of Usaa MobileReviewed on 5/22/18 9:22 AM
Every single time I access my account I cannot allow quick logon. It just loads and loads and loads. If I try an navigate throughout the app or to the website it logs me out. The security texts and emails are too much. I get prompted with it every single time I log in. With navy federal it’s a breeze. It scans my face without having to enter in anything. If I try and reset a password on this app it’s brought with error or says there’s a problem with the system. It’s been like this for a while for me. I’ve just spent 45 minutes trying to set up my quick logon and still, nothing.
Yoo itzz meeee dood's Review of Usaa MobileReviewed on 5/22/18 7:58 AM
USAA is absolute trash, the app is always bugging out, they will cancel your card for no reason at all with no warning. Transfers won’t go through, the companies employees are absolutely awful. They never seem to help and this is just a money hungry company. A big f u to USAA and the gov services.
Rivera Family.'s Review of Usaa MobileReviewed on 5/22/18 3:02 PM
Trying to access my acct using my Apple Watch and it takes forever to load up. Does anyone else have this issue.
TheMoneychanger's Review of Usaa MobileReviewed on 5/22/18 12:56 AM
I have been a USAA member for 56 years and have observed their evolution into one of the highest respected financial institutions in the country. In my civilian career I have been a bank president and the CFO of a major holding company. I judge the service and systems of other financial institutions against USAA and all others (including my own bank) cannot fully compare. The very nature of the early origins of USAA in serving members around the world in multiple time zones gave rise to development of an approach to customer service that few can come close to match. Keep up the great work!
BCrossheck10's Review of Usaa MobileReviewed on 5/22/18 12:53 AM
What happened USAA??? The electronic deposit feature used to work flawlessly... now I am literally 0 for 7. I ALWAYS get the “cannot read the printed numbers at the bottom” error message. I’ve updated the app that claims to “fix bugs”, but I guess this one has been slipping through the cracks for the past few months. Very inconvenient when your bank doesn’t have any branches to deposit in person and you can’t seem to get this simple feature to work as advertised. Get it together USAA!!!!!! That is my only gripe about this bank and this app.
B1967511's Review of Usaa MobileReviewed on 5/21/18 7:53 PM
I’ve had the privilege to be a USAA customer now for nearly 9 years now and I brag to everyone I know about the EXCELLENT customer service provided by agents that are based right here in the US and are dedicated. The convenience and services available are AMAZING! I truly feel blessed to be a member...never am I disappointed. Thank you USAA!!
Whitekid_1226's Review of Usaa MobileReviewed on 5/21/18 6:55 PM
I absolutely love this bank! I’m aware of all activity that goes on with my accounts as soon as it happens, they have AMAZING customer service and I get someone new each time, they’re app is just as helpful a and equipped as the website and super easy to use and understand. If you or your family have been in the military GET THIS BANK TODAY!
Cgadsby's Review of Usaa MobileReviewed on 5/21/18 6:35 PM
Bring it back
klaymfdm's Review of Usaa MobileReviewed on 5/21/18 10:54 PM
Great! Love the money transfers between accounts so I can send my money to my wife when need be. I love be able to use usaa for a portal to pay other bills like electric and credit cardS!
jcgree's Review of Usaa MobileReviewed on 5/21/18 10:40 PM
I love my usaa Insurance company Been member since 1965 commission In USNAVY. They are Excellent in Insuring and Paying claims. I would recommend to all my family And Friends. James C Greene LT USN
Fashaezzle's Review of Usaa MobileReviewed on 5/20/18 1:51 AM
I love the app overall, but the feature I used most was the wallet and now it’s gone.
Classafiedcaller's Review of Usaa MobileReviewed on 5/19/18 8:41 PM
It crashes everyone I start it
reezez's Review of Usaa MobileReviewed on 5/19/18 8:00 PM
Even though I like this app. What I don’t like is how I’m not able to transfer funds between accounts. USAA why isn’t this fixed yet??
Froogalmom's Review of Usaa MobileReviewed on 5/18/18 9:21 PM
I hate the new feature that takes pictures automatically when you try to deposit a check. That being said, it worked Ok until today. I updated the app 4 days ago and today was the first time I tried depositing a check. It’s fine, not smudged, not crumbles, there’s plenty of light and a dark background. The darn app keeps on saying it can’t read the numbers at the bottom. I tried and tried and tried. This is a check from Ebates, not from some shady company who might have sent a fake check! The app also logs me out in the middle of trying to deposit the check or, when I try to log back in, lets me start the deposit process before even finishing logging me in. It tries to take a picture of the check as it’s still asking me to provide my PIN and answer security questions! I’ve had it and now I have to mail the check to TX, like in the good old days, in order for it to be deposited to my account. It’s irritating. It worked fine before and I’ve deposited checks without all those problems in the previous versions!
mtmason2017's Review of Usaa MobileReviewed on 5/18/18 9:20 PM
Whoever handles this app’s updates is consistent about releasing them without adequate testing. After a while, the app truly works beautifully. Until then, though, it’s unusable due to errors. Like right now where I can’t deposit checks, something an app like this absolutely has to get right since there are no bank branches to go to.
Josh20181111's Review of Usaa MobileReviewed on 5/18/18 10:23 PM
Trying to deposit check and it states “cannot read preprinted number at bottom of check”. I have tried multiple times in multiple backgrounds/lighting. Then contacted USAA, was put on hold to get transferred to the right department. Prerecorded message said “wait time 3 minutes”, 15 minutes later the hold music stops and the call is disconnected. What is the deal USAA?!!?
Josh Ockert's Review of Usaa MobileReviewed on 5/17/18 5:06 PM
Many of the issues since the redesign have been fixed, but there are still unexplained bugs. For example, a recent update broke Transfer/Deposit from the menu - selecting it does absolutely nothing. The latest update won't show you anything past the welcome screen except a mobile web login page.
Bosscrab's Review of Usaa MobileReviewed on 5/17/18 3:18 AM
App is very slow to load and use. Also, the security code generated by the app is frequently not accepted when logging into the USAA website from my desktop browser. I have to wait for the code to refresh to get in.
horsefur's Review of Usaa MobileReviewed on 5/17/18 11:28 PM
Cannot reach person who spoke to me while I was in car and not home where I could think clearly with the figures I had written down. I told claims person that then wrote down data they gave. I disagreed with first figure. She came back with better figure. I wrote that on small paper pad. She said she’d send figures by email. I looked and have many questions and cannot reach same person. I cannot use computer system except to read what is sent because I gave my email address. But that does not mean o can communicate with them through it. Extremely frustrating experience since I feel as if I am written off as a closed and finished case. I still want further conversation. Help! Thanks
hisher10's Review of Usaa MobileReviewed on 5/17/18 11:26 AM
I have been using this app for two years now. It seems like as of this year, my app will lag or takes three days to update my balance.
Don A B's Review of Usaa MobileReviewed on 5/16/18 4:26 PM
Fanatic4rf's Review of Usaa MobileReviewed on 5/15/18 8:29 PM
Privacy and data harvesting are a common concern for apps now, and this most recent version (7.47.2) forces Location Services to be enabled in order to make a mobile deposit. This requirement is unacceptable - my location is irrelevant.
Dallas Ridgway's Review of Usaa MobileReviewed on 5/15/18 7:35 PM
Thanks for all your help with my auto claim. You all were great and I really appreciate all you did! Thanks so much!
Sasquatch is hungry's Review of Usaa MobileReviewed on 12/9/18 12:30 PM
Was a great app until they "updated" it. The latest update makes the up completely unusable. Extremely frustrating since I only bank through USAA! ***Post December 5th updated review*** USAA claims that the bugs have been fixed, but the app is still constantly crashing. 90% of the time the crashes are when I first sign in with my password, the other 10% seem to happen when reviewing/redeeming credit card rewards. It's super frustrating that the app used to work flawlessly, but now it's completely unusable.
Aviano Dawg's Review of Usaa MobileReviewed on 12/9/18 12:30 PM
The latest update for the USAA app keeps crashing and needs to be fixed.
Zed2Viewer's Review of Usaa MobileReviewed on 12/8/18 12:28 PM
USAA has been by my side for almost 12 years, through good times & bad. May I also add, that It has always been at the vanguard in technology when it comes to Banking & Life Insurance.
steelersteve13's Review of Usaa MobileReviewed on 12/8/18 12:28 PM
It usually does the basics. Checking your bank balance has never been a problem, but when I just tried to sign up for the credit monitoring service, it would not let me scroll to the bottom of the page where they ask 3 questions about your address and loan history. I hate it when someone doesn’t do their job and it affects my ability to use their company’s products.
satxsp's Review of Usaa MobileReviewed on 12/8/18 12:28 PM
Trying to cancel an order on the new iPhone app for brokerage account. Cannot. Scrambling for a computer to do this. Really makes me want to move my brokerage account.
TDC0430's Review of Usaa MobileReviewed on 12/6/18 12:29 PM
Notifications constantly appear with badge although no notifications are in inbox. No real time alerts for charges-they show up days later. This app is missing the bar on so many levels I will stop here. Your balance is all you get from this app. Usaa needs to start with new developer and invest more in the app! Nfcu is an excellent start
Aaron7e7's Review of Usaa MobileReviewed on 12/6/18 12:29 PM
The USAA app. has always been fine. However, it does not work with my new 10s.
Shabootz's Review of Usaa MobileReviewed on 12/6/18 12:29 PM
clearly the bug that causes account information to not load in the widget keeps getting looked over cause this is about the 10th update they have sent out without fixing it. Also the bank is about as the same as well.
KingMiniVan's Review of Usaa MobileReviewed on 12/4/18 12:32 PM
The service, I’m sure is quite good, but the quality of the app does NOT reflect that. The app is literally a browser for the mobile version of their webpage on an app, and is littered with problems. This is the least amount of work possible for developing, and hugely disappointing. This app, along with their web page, is abysmal and extremely hard to use.
PhoneGui's Review of Usaa MobileReviewed on 12/31/18 12:02 PM
This app looks amazing. Unfortunately, one of the major things I want from this app is extremely difficult to achieve get the BALANCE DUE, MINIMUM PAYMENT, and DUE DATE. Simple, yes? No. Whoever commissioned this app, made obfuscating that goal their primary mission, and the succeeded, at the expense of their customer. It should be very simple: launce the app, sign in (Touch ID works brilliantly), touch a 'link' and get three simple bits of data, quickly. This could *easily* be shown on the Watch app, but no. They just show balance due, no more. It takes about 12 clicks to get that information. I called USAA and was transferred to Tech Support (?!) when I was show a 'short cut' that reduced the process (yes, it's a *process*) to half as many. And that's still too many. Why it's such a process is beyond me. All I want to do is pay my balance on time, or make a partial payment if need be, on time. You'd think they would encourage that. It's *very* disappointing that a bank this good could have an app that bad.
S#!*'s Review of Usaa MobileReviewed on 12/31/18 12:02 PM
I have been trying to get into my account for mor than a month. I can’t remember my I’d or password and I am frantic! I have checks which need to be deposited and keep receiving notices but I am at a lost as to how to re-enter my account. Please help me! S#!*
Zvhbdgvdubdkjdngsndg's Review of Usaa MobileReviewed on 12/3/18 12:50 PM
Thank you for you service as I submitted my claim in regards to my fender/bender. Everyone was very helpful and prompt in taking care of my needs. My only complaint is explaining my case and verifying who I am every time to each person I talked to.
Angry with process's Review of Usaa MobileReviewed on 12/29/18 12:07 PM
Apple/Usaa verification. I spent 40 minutes on the phone trying to get my account verified. Shuffled from 5 different associates going back and forth from department to department no one talking to each other me getting more frustrated by the minute. After my fifth rep said he was going to transfer me I asked for a supervisor waited another 10 minutes on hold. Finally hung up. I will just update my Apple Pay to my Navy Federal Cards and pay that way. This is ridiculous.
Ressaw2011's Review of Usaa MobileReviewed on 12/27/18 12:31 PM
On the iPhone app cash rewards balance under credit card is hidden. Is this to discourage customers from accessing it? I have to jump through hoops to get to the money I’ve earned. Not convenient.
bandjoe's Review of Usaa MobileReviewed on 12/27/18 12:31 PM
Deposit no longer works.
Goldmaaaaan's Review of Usaa MobileReviewed on 12/27/18 12:31 PM
There’s a stark contrast between the quality of service you can receive through USAA, and the quality of the mobile app. FREQUENTLY unable to view accounts being given an “account information unavailable” error, and the widget legitimately never works no matter how many times you enable it. What’s the point of a banking app if you can never access your accounts through it?
Joe Bai's Review of Usaa MobileReviewed on 12/27/18 12:31 PM
I have iOS 9.5 and an iPad from 2012 but this app says it's not compatible with my software. Very disappointed with USAA making an app that is only compatible w/ the newest iPads. Can't even use this app even though I have a perfectly fine iPad.
Claude99999's Review of Usaa MobileReviewed on 12/26/18 12:23 PM
I have been with USAA for over a decade. But they have gotten so big they do not have time to talk. American Express and Chase love me and have been begging for my business. Usaa has not sent me a single offer for anything. Usaa helped me when i was establishing credit and wealth. Now i can play with the big boys and girls, but they make zero effort for my business. It seems backward. I still have an entry level card with usaa and top tier cards with chase and amex. So it makes sense to me to move my business away from usaa since being loyal is not helping me
CW3 O's Review of Usaa MobileReviewed on 12/24/18 12:27 PM
USAAA has certainly gone downhill. Now, apparently the USAA App is no longer compatible with my iPad. USAA help center recommended I purchase a new one.App is only compatible with IOS 11.0 or newer. First I changed my auto insurance, now it will be my banking. So much for helping the veterans. Goodbye USAA.
Byron.com's Review of Usaa MobileReviewed on 12/24/18 12:27 PM
My overall banking experience with them is very unpleasant. I’ve had USAA for almost two years, in that time, I can say that their hold times when you call are ridiculous and have many other issues that they need to be resolved. The only good thing I can say is they provide cheap auto insurance. However, their auto department takes forever to process transactions.
Ret MAJ's Review of Usaa MobileReviewed on 12/23/18 12:20 PM
I have been a USAA member for 45 years, and have been consistently impressed with everything they do. Until now. The mobile app is confusing and difficult to use, requiring 4-5 clicks, when accessing a function could easily be done in 1-2 clicks. As an example, the app tells me they would like feedback on a recent claim, but never allows me to respond. You folks are great at insurance, not so good at app development.
Dislike2235437's Review of Usaa MobileReviewed on 12/23/18 12:20 PM
I haven’t been able to log in in weeks. Always says there is an error that occurred. Have to long in through website. Very frustrating!!!!!
retired CPT's Review of Usaa MobileReviewed on 12/22/18 12:27 PM
After purchasing a home this summer USAA sent out an inspector (20 days after I closed on it) & then 60 days after that I get a letter that says I’m cancelled because the roof is bad. It looked bad but it didn’t leak - HOWEVER- we were planning on replacing it. They didn’t give me any options - even knowing that I told them we could replace it right away. They don’t give you 10 days or 30 - NOTHING! They just said find new Insursnce. We’ve had 1 claim in the last 10 years & that was a deer jumping in front of our car! I’m more than disappointed! I’ve canceled all my car insurance with them & moved my banking elsewhere! They’ve become non-caring & greedy! I’m over them. Unless everything you own is brand new look elsewhere!
bluewaterfan's Review of Usaa MobileReviewed on 12/22/18 12:27 PM
Latest version is very buggy. When I launch the app and put in passcode the app crashes. Relaunching app again may see the same results or it might work.
JScott1951's Review of Usaa MobileReviewed on 12/20/18 12:26 PM
Updated..... I removed and reloaded the app to my iPad. Hiccuped once during startup but finally go it to load and log in. We'll see it it remains stable. I am using iOS 12.1.1. Within the last few weeks, the app will not start up properly on my iPad. Still works on my iPhone X with face long-on. As soon as I put in my PIN or fingerprint on the iPad, it closes. Up until recently it worked great for me. Sigh
LoveTV's Review of Usaa MobileReviewed on 12/20/18 12:26 PM
Individual stocks does not display day gains/losses over brokerage account overview. Purchasing or Selling stocks is a long process. Terrible redesign.
ComptonSwapMeet's Review of Usaa MobileReviewed on 12/20/18 12:26 PM
What is going on with this app? I can’t transfer money from my bank account. I can’t even re-add a bank account to try to transfer money. I click on accounts and it says I have none but I do. I’m randomly logged off and can’t use faceid to login but must re-enter my password. USAA needs to fix this ASAP.
Ball24/7's Review of Usaa MobileReviewed on 12/20/18 12:26 PM
Communication center button not working in messages
Goldmaaaaan's Review of Usaa MobileReviewed on 12/2/18 12:43 PM
Do you want a bank app that works only about half the time? Then this is certainly the app for you. When it works, it works great. When it doesn’t, be ready to see this error message when trying to do anything, from paying your credit card to simply looking at your account.
Pixtureman's Review of Usaa MobileReviewed on 12/2/18 12:43 PM
I have used USAA for 15 years. I used to encourage veterans friends to use them and sign up. Until slowly their customer service degraded to a point where I can’t recommend them to anyone. I’d put them in the category with Wells Fargo. As you know Wells Fargo has had some issues lately. The app functioned but if the service the bank provides are terrible then why have the app? I’m canceling my auto insurance, credit card, checking, savings, everything I’ve done with USAA for 15 years because they don’t care about their customers.
Duecel's Review of Usaa MobileReviewed on 12/2/18 12:43 PM
I only use the app to see balances but if I want to do anything, I go to the mobile site. I know for sure it’s not going to crash. Also, when I use the pay bill function on the app, it always gives me an error about some account information is not available. I don’t know what that mean. Mobile site never gives me that problem.
TnkMech's Review of Usaa MobileReviewed on 12/2/18 12:43 PM
Never works and always cliches out. Most unreliable app I’ve downloaded. Goes along with the service USAA provides to its customers. STAY AWAY FROM THIS BANK. If I could rate a negative I would
Baronokc's Review of Usaa MobileReviewed on 12/19/18 12:27 PM
As soon as I try to sign in and do anything it kicked me off and says thank you for logging out
mwz247's Review of Usaa MobileReviewed on 12/18/18 12:26 PM
Even though I could see my balance through the app, when I tried to deposit a check through the app, it took the images of both sides, let me manually enter the amount, but it would not let me select the destination account. If you don’t use the app on a regular basis, the app is somewhat confusing.
Tahoe64's Review of Usaa MobileReviewed on 12/18/18 12:26 PM
Over and over I try to use their app to take pictures of checks for an automatic deposit but it does not work. Given that the alternative is to mail in your checks makes this a real inconvenience.
DDe Lovett's Review of Usaa MobileReviewed on 12/17/18 11:48 AM
Whatever updates you guys are doing please stop. Haven’t been able to log in since last two updates. App opens without option to sign in. Ugh
IwantthisfixedNOW's Review of Usaa MobileReviewed on 12/17/18 11:48 AM
This App is terrible. It’s constantly crashing, every action follows with an “ERROR” message. The check deposit add on is ABSOLUTELY TERRIBLE, NEVER works... literally takes 20 minutes of constant agonizing attempts to get a picture of the check that will be accepted. This app needs SERIOUS work.
OhSoAwesomeSauce's Review of Usaa MobileReviewed on 12/16/18 12:27 PM
UPDATE: The constant crashes stopped; the app works great again!
CW1z's Review of Usaa MobileReviewed on 12/15/18 12:25 PM
I love this app!! I wrote a review and mentioned that there was a problem with the inbox feature. Immediately after submitting the review, USAA corrected the problem. This is what I love about this app and USAA. They are always on top of things. They are dependable and professional. Great job as always!! Thank you!!
willisdavis's Review of Usaa MobileReviewed on 12/15/18 12:25 PM
New update just crashes the app upon opening. Can't get into my account.
Somdobomk's Review of Usaa MobileReviewed on 12/15/18 12:25 PM
No issues at all. Works just fine.
Juelz8302's Review of Usaa MobileReviewed on 12/15/18 12:25 PM
Add the ability to add your USAA Vehicle Insurance card to Apple Wallet. Great App eitherway
GuavaGirrrl's Review of Usaa MobileReviewed on 12/14/18 7:44 AM
App used to be great, now it’s buggy and changes to investment section are terrible. Saved stock watch lists and interactive charts have disappeared, app crashes. Need to spend the money required for quality tech employees and tools. Savings APYs are also not competitive at all. Other than that, company is still the best.
CMRnow's Review of Usaa MobileReviewed on 12/14/18 7:44 AM
As others have noted, information about past performance of holdings has been removed. What information they do provide is not presented concisely. I have been stopped investing with USAA and looking at moving my existing retirement accounts elsewhere solely because USAA is not providing me the ability to track them and seems totally unresponsive to user feedback on this issue. I was not told of the ridiculous fees they charge to move or close accounts... I advise others to think twice before opening accounts here.
Tr3v0rrr's Review of Usaa MobileReviewed on 12/14/18 7:44 AM
The only complaint I have is that the widget’s information is always unavailable. I’ve installed/reinstalled & redid the fingerprint. It worked temporarily, but has stopped again. iPhone 8 Plus, iOS 12. I’ll fix the review once the problem is acknowledged.
ScottyMcLuuvin's Review of Usaa MobileReviewed on 12/14/18 12:39 PM
Love the bank, the app and its people!
NoNicknametoHave's Review of Usaa MobileReviewed on 12/12/18 11:01 AM
I’m an a pretty big fan of USAA! The information architecture of the app makes the UX slow and frustrating. This App allows me to see monthly statements under my documents. It even sends notifications saying “your documents are ready!” Cool, but after logging in, it takes over seven just to see the pdf document mentioned in that notification. To move this to a 5-star rating, the App needs a more user friendly document interface that is light and can get me the docs I need easily.
DJFever21's Review of Usaa MobileReviewed on 12/12/18 11:01 AM
I love the app just needs bugs to get fixed
roesrudy's Review of Usaa MobileReviewed on 12/12/18 11:01 AM
I have not been able to open the app since installing the latest update.
mike1952abc's Review of Usaa MobileReviewed on 12/12/18 11:01 AM
Since the past update the widget doesn’t work. Errors are generated when attempting to turn the widget on within the app.
qplmssgg's Review of Usaa MobileReviewed on 12/12/18 11:01 AM
Keeps freezing. won’t allow me to access my accounts and update my Apple Pay same error has been popping up for day
Jason519's Review of Usaa MobileReviewed on 12/12/18 11:01 AM
I’d like to see a Current Balance on the credit card account screen that takes into account manually entered/upcoming transactions. It does on checking. I still have to use a separate checkbook app to keep track of spending on the credit card due to this app only tracking what’s been charged. They don’t even subtract the pending. I KNOW I’m going to have to spend money on certain things so I manually enter them, but with out knowing the total, it makes it very hard to budget.
akpakpa's Review of Usaa MobileReviewed on 12/1/18 12:41 PM
USAA’s fairly recent upgrade to its mobile app reduced the capability of investors with brokerage accounts to view the performance of their investments over time. Prior to the upgrade, one could simply tap on the investment nickname and bring up a performance chart showing the variance of fund price over the past few days, weeks, months, or years dating in some cases back to inception. That function has been discontinued with the upgrade: the only information available now is current value, change since last close, recent transactions such as dividends and withdrawals, and basic stats about the fund itself without reference to one’s own holdings. To make matters worse, these data take up to a minute to load via wifi, presumably to present “real time” information... but there is no option for capturing a static update on a daily basis (e.g. the previous day’s closing price) without the sit-and-spin experience of allowing the app to grind through a lengthy update even when markets are closed. This investor has taken to using other financial tracking apps to input the USAA ticker symbol in order to track performance over time. Other mobile financial apps such as Vanguard work beautifully, and USAA used to do so as well. It wasn’t broken, so the “fix” has been a real step backward for an otherwise great investment experience with USAA.
Plasstik's Review of Usaa MobileReviewed on 12/1/18 12:41 PM
You offer items, but 90% of the time they don’t work. Stop offering these features if they don’t work.
Naples cowboy's Review of Usaa MobileReviewed on 12/1/18 12:41 PM
I have truly been impressed by USAA customer service their prompt response and professionalisms, there is no way a person Looking for the best representation could go wrong. This company makes a veteran feel important.
Irishflame2008's Review of Usaa MobileReviewed on 11/9/18 5:24 PM
I love the app and have had it for several years now. The new update though has severe issues when depositing checks. It goes to load the accounts or freezes after taking pictures of the check. I have to force close the app and reload it for every check! It is aggravating!
tyeNewton's Review of Usaa MobileReviewed on 11/9/18 4:47 AM
Love USAA. The current app has bugs... 1: The Today View widgets have both stopped loading. 2: The Help Chat freezes and eventually crashes whenever you type a long enough sentence to need a second line of text. ...and additional feedback... 3: I discovered the Help Chat bug when searching for a way to provide feedback to the developers, which apparently doesn’t exist, hence the review. 4: while I love that I can access basically everything in one place, it’s a terrible user experience to have to tap 5 or 6 levels deep just to view a document and dismiss its notification badge from the app icon. If you’re going to give us a shortcut to documents, please make it an actual shortcut! Give us the new document in one or two taps! Give us the shortcut to follow through and pay the bill in fewer taps, too, please.
Sasquatch is hungry's Review of Usaa MobileReviewed on 11/9/18 2:37 AM
Was a great app until they "updated" it. The latest update makes the up completely unusable. Extremely frustrating since I only bank through USAA!
reviewer`'s Review of Usaa MobileReviewed on 11/9/18 1:31 AM
I use this app all the time and have never had problems but today I can’t deposit a check! Please get this fixed quickly.
L. Idell's Review of Usaa MobileReviewed on 11/9/17 7:27 PM
Not only hard to navigate but even when you can find the service you want it doesn’t work right. For example, the updating Travel for credit card services has been malfunctioning for months. I have reported repeatedly to no avail. On The IPhone it is impossible to select a date. On the IPad, after 10 minutes and 4 crashes I was finally able to get my travel input. Certainly was not a convenience or a time saver. I wish the developers would actually try to use this stuff. Piss poor app.
TaylorsiPhone's Review of Usaa MobileReviewed on 11/9/17 6:39 AM
Got a new iPhone and the USAA app hasn’t worked in 4 days. The update said it fixed iPhone X issues, but it still doesn’t not work on my iPhone X. Wish bugs got dealt with quicker.
Daltonrod36's Review of Usaa MobileReviewed on 11/9/17 6:05 PM
app crashes when trying to open, still not working on iphone x.
i.dragon's Review of Usaa MobileReviewed on 11/9/17 4:07 AM
The new version will not run on iPhone X, iOS 11. Will not open at all, just crashes every time.
kjwomack's Review of Usaa MobileReviewed on 11/9/17 2:53 PM
Used to work great. Now, with latest update, it causes my iPhone 8 to actually lose all connectivity to cell tower at log in. 5 bars of LTE to total disconnect, then finds the tower again after about 10 seconds. This does not happen with any other app, and has only been happening since last update!!
Lightwave21's Review of Usaa MobileReviewed on 11/9/17 1:05 AM
I had to delete and redone load the app for it to work on iPhone X. Other than my dislike of notifications the app has almost always been one of the better ones I own.
Bethy1229's Review of Usaa MobileReviewed on 11/9/17 12:31 AM
I couldn’t get the app to work so I uninstalled. I can’t get in to reinstall...
Clink@ebenezer's Review of Usaa MobileReviewed on 11/8/18 9:58 PM
I called USAA and reported that my basement had flooded as my sump pump didn’t kick in for whatsoever reasons. The USAA claim technician first asked if me and my family were OK. I was very frustrated initially in not knowing if my insurance covered, but Ms. Lauren Jones was very calm, cool and collective. I really appreciate her first concern being about the safety and welfare of my family and then the home. She has been very helpful from the start to finish and my settlement claim was expeditiously processed and my home back to normal. I am a USAA customer for life! Thank You for being there during a stressful time. John & Phyllis
fatchubbe's Review of Usaa MobileReviewed on 11/8/18 3:43 PM
Updated to latest version and now this app crashes, wont log me in, its unusable for some reason.
MnKPz's Review of Usaa MobileReviewed on 11/8/18 3:26 AM
Ever since the latest update last week the main screen on the app fails to populate! I am logged in and can navigate to the other screens - transfer $ pay bills etc - I just cannot see “my accounts” and the balances on the main page. The “little wheel” just spins and spins and spins.
Bri Bri 2313's Review of Usaa MobileReviewed on 11/8/17 9:48 AM
This app used to work perfectly and I hope you guys fix it soon!
the-product's Review of Usaa MobileReviewed on 11/8/17 8:25 AM
Keep getting biometric error when ever I use it , every time I register it works for 1 access then stops and displays this error message ( a system error has occurred please try again later )
LadyHavok612's Review of Usaa MobileReviewed on 11/8/17 8:19 PM
After having to delete and reinstall the app, it works and looks great! Easy to navigate. All the info I need is right there on the home screen.
overstreet90's Review of Usaa MobileReviewed on 11/8/17 3:14 AM
No lte after login. Update failed
Delta421's Review of Usaa MobileReviewed on 11/8/17 3:13 PM
Since the latest update I can no longer open the at all. Very disappointing
kenharris563's Review of Usaa MobileReviewed on 11/8/17 3:03 AM
Loss of lte after logging in
Splatthewonderfly's Review of Usaa MobileReviewed on 11/8/17 2:44 AM
While the USAA app previously worked for a great number of activities, now it does not open at all. I select the app to run it, and it closes on its own. Running ios11.1 with an iPhone 6+
No go on iPhoneX's Review of Usaa MobileReviewed on 11/8/17 2:40 PM
The app will not load at all.
Aspm71's Review of Usaa MobileReviewed on 11/8/17 12:45 PM
Have a new iPad running latest iOS, after last app update the app tries to open for a second or so then closes out taking me back to home screen. Here on the App Store I click on the app support link and it takes me to the USAA.com contact and support page, look through the options and can’t find anything close to being for app support. Do a search there for “app support” and nothing related to help for the app at all. What a joke...
K.I.B.'s Review of Usaa MobileReviewed on 11/8/17 12:41 PM
Terrible iOS 11 compatibility. Won’t open AT ALL. Is there a way to go back to a previous version?
mws10784's Review of Usaa MobileReviewed on 11/8/17 12:24 AM
Auto cropping doesn’t find borders of check so a valid image can’t be taken. Tried on multiple backgrounds that have worked consistently in the past.
SFLMYSKY's Review of Usaa MobileReviewed on 11/8/17 11:51 PM
Ever since the update and change to iPhone X the app doesn’t even open. It just crashes. Deleted app and reinstalled it. Works normal.
wisegod's Review of Usaa MobileReviewed on 11/8/17 11:22 AM
I’m only writing this response as a support issues. The app is now crashing. It will not even open. I assume it’s because of the recent update 3 days ago and being on Iphone X.
Jlksmum's Review of Usaa MobileReviewed on 11/7/18 9:32 PM
I’ve been depositing with USAA ever since we used to have to use the fax machine to do it, and I’ve been a customer for 30 years and I absolutely love USAA. That said every time they update the app it works a little less better, I’m at the point where it takes me a half an hour to deposit three checks I may as well just go to the bank. The camera never works properly and always misses the numbers on the bottom of the check and I can’t tell you how many times I’ve been caught in the never ending loop of death where nothing happens, so frustrating because the app used to be so great. :-(
E-Rod21's Review of Usaa MobileReviewed on 11/7/18 8:39 PM
It is pretty simple to use and manage your checkings and savings. Problem is, at times, it logs you out completely and, since it’s so secure, even though your fingerprint or voice recognition works, you have to do the verification through logging back in and they send you a security code which may or may not (usually not) reach your phone. I’ve had to do this multiple times in a day at times and it gets ANNOYING. That needs to be fixed: multi-authentication. That’s the main downfall of this app so far. Everything is fine.
EJR2003's Review of Usaa MobileReviewed on 11/7/18 8:10 PM
I loved this app until recently. More and more, I get errors when I attempt to log onto the app with error messages. I’m unsure if it’s a compatibility issue with the latest apple software, but three times in the last 2 weeks I’ve been locked out of my account because of it.
Killakev 's Review of Usaa MobileReviewed on 11/7/17 9:08 AM
Had to uninstall then reinstall it to work.
Svflower2000's Review of Usaa MobileReviewed on 11/7/17 6:16 AM
I also use this Usaa app daily to keep track of my checking transactions and now unable to use because the account type won’t give you account options. I have talked with a tech and all I got was “ uninstall and reinstall the app”. So frustrating. Also some of the merchants in our area have stopped accepting the USAA Debit card because it “times out” taking too long to process through their machine. Please fix this or I will have to move my money some where else. I have been a customer for 23 years.
VampirefirexXx's Review of Usaa MobileReviewed on 11/7/17 3:52 AM
Update with “support for iPhone X” just crashes on 256 iPhone X. Update: Huh, reinstalling the app seems to have worked for now. Thanks.
Jeremyblevins's Review of Usaa MobileReviewed on 11/7/17 3:12 PM
Please remove the requirement to press a button to activate Face ID. Otherwise great job!
RoneRee's Review of Usaa MobileReviewed on 11/7/17 1:56 AM
I do not like the new update that limits your main page to just 3 accounts. Before you could see all of your accounts and balances without having to edit. Pretty inconvenient compared to how it used to be. **Update** Thank you for the reply. I am aware how to view all of my accounts. My review was based on the inconvenience of the extra button presses in order to see the status of my other accounts now. The app was better before when all you had to do was log on in order to see the big picture status of your accounts.
KSteel98K's Review of Usaa MobileReviewed on 11/7/17 1:52 AM
This goes against everything Apple stated. There is no reason to collect, store of have this data! Undo it unless you all want a backlash! This was not the case with Touch ID. Why now?
twofacecat's Review of Usaa MobileReviewed on 11/6/18 4:02 PM
I’m rating USAA a 3 today, normally I would give 5. I’m really giving them 2 stars today and an extra for previous 5 star treatment. In the past USAA has jumped through hoops to make certain I was happy and within minutes of making a claim you felt they were on top of making things correct. This time my lady friend was in a collision with a deer in my car. The car is totaled, it is easy to see that. The body shop they wanted to use has moved my car around to so many different facilities I no longer even know where it is. They have had it for 2 weeks and I haven’t heard a thing from the shop or USAA. I have called dozens of times and can not get my USAA rep to answer and gave left as many messages. My claim has been moved to 4 reps and not a one has reached out to me other than a form email saying it’s been handed off. I’ve gotten one call back that I was unable to answer and the rep would not leave a message other than “call me back”. I’ve called her 6 times and I’ve never reached her. I’ve tried the online version and it just says my car is out for inspection. This is seriously frustrating as I do not have a rental. I just want to know when it is totaled so I can buy a new car. I keep finding deals on what I want to purchase as the replacement but I’m not going to buy anything until I hear whether it’s totaled or if they are going to attempt repairs. I keep waiting to hear back from the injury claims as well as my lady went in and was diagnosed with a concussion. 14 days and not a single call. This has been over 16 days of awful.
JAGSTER95's Review of Usaa MobileReviewed on 11/6/17 11:35 PM
I just installed app update which claimed to support iPhone X, however, app still does not open. It shows the blue screen with USAA logo and vanishes before showing login screen. It’s frustrating and inconvenient to have to continually enter PIN and challenge question each time I need to access my account. UPDATE: Following the app developer’s instructions, I deleted and reinstalled the app. It now appears to be functioning properly. Thanks for the quick response.
Kr3w3ll's Review of Usaa MobileReviewed on 11/6/17 11:08 PM
Can’t even open it on iPhone X
Midnight incubus's Review of Usaa MobileReviewed on 11/6/17 10:26 PM
Just want to say thank you the app is working great and I’m happy thank you everyone involved keep up the great work!
diy_charles's Review of Usaa MobileReviewed on 11/5/18 6:52 PM
Any review or question on their discussion board is met with a phone number just FYI no response
CMRnow's Review of Usaa MobileReviewed on 11/5/18 2:52 AM
Investment update is awful.
Grey Mac's Review of Usaa MobileReviewed on 11/5/18 1:59 AM
Major step backward which is making me seriously consider moving my accounts elsewhere. - can’t deposit multiple checks - crashes, freezes and runs slow - investment section is an embarrassment. Schwab, Fidelity and (shudder) even Wells Fargo have better apps. This “update” which dramatically changed the brokerage functionality on IOS is shockingly awful. They really screwed this app up.
HalfCrzy13.1's Review of Usaa MobileReviewed on 11/5/18 1:17 AM
This last update broke my app. All it says is server not found. Before that the biggest hitch I had was that it was darned near impossible to deposit a check. Now I can’t even get the app to open so I can fight with the deposit feature.
RonH13579's Review of Usaa MobileReviewed on 11/5/18 11:54 AM
I called for roadside assistance last night and it kept on asking where I was that I gave it my city and it told me that I was in New York which is about 1500 to 1800 miles away this seriously need to get work done especially whenever you’ve got one of your clients sit on the side the road calling for help.
K in Florida's Review of Usaa MobileReviewed on 11/4/18 9:27 PM
Upgraded to an iPhone XS Max and it won’t load my account list. So disappointed.
MrsKatRyan's Review of Usaa MobileReviewed on 11/4/18 8:57 PM
It’d be fantastic if it’d ever open. It used to be awesome, but since I was hacked, it literally sits and spins. Being hacked in two months, two months in a row, now the app is not working. I’m about to be done after 15 years
Tkiiiii👍😊's Review of Usaa MobileReviewed on 11/4/18 11:48 AM
The app doesn’t work on the XR
Caleb52's Review of Usaa MobileReviewed on 11/30/18 12:27 PM
Love the app it has everything I want but it’s frustrating when the simple things of the app do not work. The widget basically never works on my phone and I’ve only been able to load the app 1 time on my watch. If these issues would be fixed that would be great and I will give this app 5 stars
Zcalanderbou's Review of Usaa MobileReviewed on 11/30/18 12:27 PM
App is good with exception of a few things. Check deposit does not work as well as other banks. Takes several tries and sometimes does not work. Also credit card does not give you a running total of balance on the side like other banks so when you make payments its hard to calculate balance. Lastly credit card charges seem to stay on pending for a long time.
Frederick Media's Review of Usaa MobileReviewed on 11/30/18 12:27 PM
The international protection you need to carry on your wallet, the newly bug fix improvement and faster connection to always keep you update “ worry free .
FredR11's Review of Usaa MobileReviewed on 11/30/18 12:27 PM
I love USAA, but the iPhone app is buggy. This morning I tried multiple times to transfer money from my checking account to my savings account. All I saw was a rotating USAA logo instead of a confirmation. I finally had to phone a live rep to complete the transfer (20 minutes wait time). Very disappointing.
CMRnow's Review of Usaa MobileReviewed on 11/3/18 7:12 AM
Investment account screens were fine before, now terrible. I used to be able to easily see a lot more information about my investments, particularly my USAA mutual funds. Now, too many clicks for small bits of info. Scroll, scroll, scroll... Where is the 52-week spread? And a pop-up window to display information in a phone app has to be the dumbest idea ever. EXTREMELY disappointed. Enough to open an investment account elsewhere. Seriously.
KW from Ga's Review of Usaa MobileReviewed on 11/3/18 2:37 AM
So I just upgraded to the Xs Max from the iPhone 7, the app won’t load my accounts. My guess is it needs a fix and then it will be better.
Henua's Review of Usaa MobileReviewed on 11/3/18 2:11 AM
After 45 years I considered myself a loyal customer of USAA, however the latest mobile update is utterly useless to me. No historical graphics displaying how my investments are doing. Way too cumbersome to use. Sorry USAA...
Flyboymerlin's Review of Usaa MobileReviewed on 11/3/18 12:49 PM
In my view the recent update to the brokerage account area of the app is a disaster. To say that the redesign is not a step forward, but is two steps backward is too kind. It is a giant leap backward. Even though I have been a USAA member for decades, this redesign is so bad that I am considering moving my USAA brokerage account to another provider. I applaud USAA for embracing technology, but recently, including this redesign, my experience with USAA has been less than satisfactory.
yes26195's Review of Usaa MobileReviewed on 11/29/18 12:29 PM
this app crashes all the time. go with bank of america
AWorkingmom's Review of Usaa MobileReviewed on 11/29/18 12:29 PM
Please bring back the paycheck planner
Aichrb's Review of Usaa MobileReviewed on 11/29/18 12:29 PM
That’s all I get with the widget. iPhone 7. WiFi or not.
c00a5b70's Review of Usaa MobileReviewed on 11/29/18 12:29 PM
In all the years I’ve used this app I haven’t experienced the sort of buggy behavior that has lead me to drop other apps. It’s always been stable and reliable. In addition I really like the features it provides such as support for deposits and cash transfers or account information.
ElectricNode's Review of Usaa MobileReviewed on 11/29/18 12:29 PM
I love using the app, but I have always wanted to know how many times I have taken money out of the savings account. I know there is a federal limit and I don’t want to force my account to become a Checking account. In the statements you can see how many withdrawals you made from your savings. I wish there was a counter in your transfer tab to tell you how many you have left.
Boochieee's Review of Usaa MobileReviewed on 11/29/18 12:29 PM
Jk good bank though, never have any problems 😄
MrsJCH3's Review of Usaa MobileReviewed on 11/29/18 12:29 PM
Perfection! Do not change a thing!
Hawaii Stargazer's Review of Usaa MobileReviewed on 11/27/18 12:31 PM
Very impressive app. I use USAA as my primary checking account and I use the app every day. I love it. Thank you USAA!
captainamer's Review of Usaa MobileReviewed on 11/27/18 12:31 PM
App NEEDS WORK Can’t login system errors then it deletes my login and password and thumbprint login USAA is slowly becoming a giant pain Insurance rates raise without any claims nothing added I removed things from insurance and they lowered for one month then raised it again Called several times and get the run around blaming it on computers. But no offer to fix. 👎👎👎
carbon based unit 167's Review of Usaa MobileReviewed on 11/27/18 12:31 PM
I still like USAA. But the app used to be great, now I can’t seem to deposit a check, says it can’t read the numbers at the bottom. I keep getting errors when accessing accounts, really a mess. What happened?
iOS-BSTX's Review of Usaa MobileReviewed on 11/23/18 12:26 PM
After the last update, the app seems very sluggish and times out more frequently.
LB0508's Review of Usaa MobileReviewed on 11/21/18 12:31 PM
After the recent update the Zelle feature within the USAA App doesn’t work anymore. Every time I select the Zelle option I get an error message. I called USAA Tech Support several times and they can’t seem to find a solution. It’s been over 2 weeks. What a waste of time. Not all updates are worth it. Now I have to find another way to send money instantly without fees. USAA customer service has gone downhill these last few years. The response rate is very unacceptable. Hey, what can I do. Still waiting at their mercy of whenever USAA decide to do another update to fix their app and provide me with an update. My thought...a status update shouldn’t take 2weeks until I called myself to get an update.
ihovey's Review of Usaa MobileReviewed on 11/20/18 12:29 PM
I’ve always loved this app, but this latest iteration is causing issues. For some reason, the app no longer recognizes checking and routing numbers. Lots of money to deposit, and I can’t do it. Beyond frustrated.
CSK8318's Review of Usaa MobileReviewed on 11/20/18 12:29 PM
I love this app but ever since your last update my widget has been out on my iPhone X and this was before the iOS update from Apple
Dkwmejcnxndnend's Review of Usaa MobileReviewed on 11/2/18 9:39 PM
Very much needed access to my account. The app said I needed to sign documents; however, I do not know my mother‘s Social Security number off of the top of my head. Now the app won’t let me access my account. This is absolutely absurd
j.markle's Review of Usaa MobileReviewed on 11/2/18 5:46 PM
I do have an older IPad but I have no option for an update and now will not let me use the app saying My version is not supported. Does this mean my IPad can no longer use the app at all?
KRUSHTOWN's Review of Usaa MobileReviewed on 11/2/18 5:13 PM
Latest update will not load main account page on my iPhone X. Gets stuck on loading spinner.
RandomLT's Review of Usaa MobileReviewed on 11/2/18 1:43 PM
Mobile deposit just continues to get worse. Absolutely pointless feature in the ap. Just solidified the reason why I will never be able to leave my local bank and do all of my banking through USAA which is quite unfortunate
Asdfjkla's Review of Usaa MobileReviewed on 11/2/18 1:24 PM
I used to love being able to put in all of my scheduled transactions each payday and know exactly what I’ll have remaining. Then we bought vehicles and used automatic payments through USAA. Now two months in advance these pending payments show up and completely throw everything off! I have to add in deposits of the same amount In order to offset the future withdrawals that’ll happen months from now. Extremely frustrating!
daylightfading's Review of Usaa MobileReviewed on 11/2/18 1:21 PM
With recent update, I can no longer scan and deposit checks. 😭 It takes a picture and then completely stalls. Using an iPhone 6SE.
Michael Eakns's Review of Usaa MobileReviewed on 11/2/18 12:32 AM
I was trying to show my 16 year old how to use the Face ID feature on the XS, whose most valuable feature is Face ID. Found out through a call to tech support that this functionality is not available to anyone under 18. PIN code is available however? I hope Apple looks into this as it makes me question why we bought the XS if Apple is not enforcing the bioauth be available.
Ballinislife_44's Review of Usaa MobileReviewed on 11/2/18 12:19 AM
USAA prevents anyone under 18 from using apple’s face ID. Apple should look into this! This is creating a poor user experience.
Christopher Floyd's Review of Usaa MobileReviewed on 11/2/18 10:38 AM
App is not allowing me to deposit checks and I’ve never had this issue. Please address problem and fix, it’s been over a week now.
scout_no7's Review of Usaa MobileReviewed on 11/18/18 12:26 PM
This is the best banking app I have ever used. Everything is easy to use and the security is great. No other app even comes close. Great job USAA!
1618162627's Review of Usaa MobileReviewed on 11/17/18 7:26 PM
Every single time I try to go to the app, I hope I can login with my thumbprint. And every single time it has automatically disabled it, and then I have to put in my normal login stuff. The thing is, my normal login stuff rarely works, even on a computer! I have had it reset so many times, I have no clue what the password is. These issues really bring down an otherwise great service.
very angry frog's Review of Usaa MobileReviewed on 11/17/18 7:26 PM
If you have to do basic things it requires a call in. A waste of time.
Racewatcher's Review of Usaa MobileReviewed on 11/17/18 7:26 PM
When I try to open the app, I get a message saying I need to update. When I come to the App Store there is no update available. The app is currently unusable.
OkcNurse's Review of Usaa MobileReviewed on 11/17/18 12:26 PM
Nearly 30 years with USAA and it just keeps getting better. Thanks for great service, products and banking. Best banking app out there.
A902450928543's Review of Usaa MobileReviewed on 11/17/18 12:26 PM
Nagging me to make a voice profile. Doesn’t even work. Crashes and hangs. Can’t get to my own bank account right now.
Batman2287's Review of Usaa MobileReviewed on 11/17/18 12:26 PM
New update won’t find my face no matter what.
Hammer52's Review of Usaa MobileReviewed on 11/17/18 12:26 PM
My spouse and I are both USAA members and have separate USAA member #s. The app will not allow our bills (third party) to be seen on the other persons account unless they MANUALLY entire each and every bill on their app. This is CRAZINESS. If I give them access to see my bills it should allow ALL bills to appear in their app under their login. THey can see my checking & savings accounts. This should be fixed quickly.
dp99dp99's Review of Usaa MobileReviewed on 11/17/18 12:26 PM
Check deposit just doesn’t work on XS
RandolphBloke's Review of Usaa MobileReviewed on 11/15/18 5:44 AM
The app itself has some nice features. It works fairly well even though it isn’t the fastest, most optimized app out there. I commend them for offering lots of features. So why 2 stars? The biometric features are useless. I have tried to enable them on two phones, an iPad Pro, and two different OSes at this point. I go to enable FaceID and then click that I accept terms and conditions, read the required PDF and click to accept. Failure. Then it offers to cancel or try again. Try again never works instead the phone just sits at a blank screen in the app. So over to iPad Pro and try to enable TouchID. Exact same issue. I have chatted and written support. They always refer me to another support area where I’m told they’ll call. During their hours I can’t call or talk. They never email to discuss the problem or offer solutions in messages. Browsing around I see this is not an isolated issue. I’ve done this with brand new devices and older ones. Disappointing.
--**'s Review of Usaa MobileReviewed on 11/15/18 3:21 AM
It starts to log me in, then boots me out and says I’m not authenticated? Same device used for years.
Phillip825's Review of Usaa MobileReviewed on 11/15/18 2:29 AM
Just upgraded from iPhone6 Plus to 8 Plus. USAA app worked great on 6. Won't work at all on iphone8. I go through the login process, get my texted code, put it in and it just spins. Won't load landing page showing accounts. Useless to me now. What should I do? My Chase app works great on my new phone.
Jgftyyhgff's Review of Usaa MobileReviewed on 11/15/18 2:15 PM
System error every time I try to access my accounts. The updates that have been released have yet to fix the issues. On latest version of iOS on iPhone X. App has been unusable
Theinfamousdj's Review of Usaa MobileReviewed on 11/14/18 8:39 AM
I hate that the Widget stops working after a week or two, and the only way I found to fix it was to disable and re-enable the Widget access within the USAA app settings. Also, one thing of special note, I cannot view my wife’s credit card transactions online or in the app; I can only see the total balance and make payments to it. However, the Widget shows me the transactions on her credit card, which I’m sure is a flaw, not that I’m complaining since I pay all the bills and need to keep our budgets straight. Just saying it could be a privacy risk in other situations.
Userrname DTX's Review of Usaa MobileReviewed on 11/14/18 8:36 PM
App is just too glitchy
Sheetzr22's Review of Usaa MobileReviewed on 11/14/18 8:29 PM
Back to loving life again...
Thirty two chins's Review of Usaa MobileReviewed on 11/14/18 2:10 PM
Help feature opens a chat when you can't ask questions and constantly freezes and forces you to force close the app.
Umadeusa's Review of Usaa MobileReviewed on 11/14/18 1:32 PM
I'm on iPhone 8 with iOS 12. I love the bank, itself, but the app has gotten worse. It's slow and glitchy, and the widget hasn't functioned for the past month.
AmyA in TX's Review of Usaa MobileReviewed on 11/14/18 1:31 AM
App doesn’t really seem to even ever load account info any more. Used to be such an amazing app.
Attorney96's Review of Usaa MobileReviewed on 11/14/18 1:19 PM
USAA app is not loading statements for the last 24hrs. Please fix!!!!
ATic22's Review of Usaa MobileReviewed on 11/14/18 11:42 AM
This app used to be stellar for filing an auto claim. Now it is almost completely useless. I am unable to upload photos and it’s not navigable. Everything else is easy-so if that’s the case, then the auto claims need to be made separate. Thank you.
ndp1987's Review of Usaa MobileReviewed on 11/14/18 11:13 AM
Every time I try to open to looking at spending details it says there’s an error and you can’t open it’s been doing that for a few weeks now since the last update
Sheetzr22's Review of Usaa MobileReviewed on 11/14/18 10:43 AM
This app is totally useless now and I am planning on leaving USAA as a result of it I can no longer access my accounts it is absolutely ridiculous that it sits on the loading screen for ever... This app used to work perfect now it will not enable biometrics at all and I am lucky to get into the app one time a day successfully. I have called USAA bank many times in the last few days and they’re absolutely rude as you know what they do not know anything about the problems that I am experiencing and one person on the phone actually told me if that’s what I want to do go ahead... So thanks a lot app developers for ruining a good app and losing a USAA customer forever
ShellUnderwood's Review of Usaa MobileReviewed on 11/13/18 12:29 PM
Ever since the new app update the My USAA tab won’t open so I can not see my accounts. This has been especially inconvenient because I’m in the middle of a claim and can not communicate through the app to work with my claims adjuster.
Mrs.Body's Review of Usaa MobileReviewed on 11/12/18 8:40 PM
This app used to be incredible but lately it hasn’t been working at all every time I try to logon it keeps saying system error but when I go to the website it’s perfect.. so I’m not sure what’s going on..
Tbone73747's Review of Usaa MobileReviewed on 11/12/18 11:35 PM
It takes 4 taps to get to a document notification and then another tap to open said document. Then you have to tap all over again to get back to the main page. Please make this easier!
Jrappleguy's Review of Usaa MobileReviewed on 11/12/17 3:19 AM
Not sure what you did to optimize this app for the iPhone X but it will not load. Before you updated, would not load and after the update, still will not load. Just gives me the splash screen then turns off. Now it’s unusable. I’m hoping another update would fix it so let’s get on this.
Tynicole's Review of Usaa MobileReviewed on 11/12/17 1:35 PM
There was an update to the app yesterday to fix the bugs for iPhone users. It’s been 3 weeks since I’ve been able too use the app and the update ... but i put it nicely was a waste of time !!!!
USAA IPHONE X user's Review of Usaa MobileReviewed on 11/12/17 12:40 AM
The app worked wonderfully prior to my upgrading to the iPhone X. The stars are reflective of prior use but please issue update for the iPhone X soon. Thanks
Kat is Bored's Review of Usaa MobileReviewed on 11/11/18 6:28 PM
It’s frustrating when the only option to deposit a check is via the mobile app and it keeps giving me an error. Terrible service for Military families
whathappenedtousaa's Review of Usaa MobileReviewed on 11/11/18 3:46 AM
I just enrolled USAA Zelle but still not working, it keeps saying call their toll free number.
d.doyle.816's Review of Usaa MobileReviewed on 11/11/18 2:53 PM
Ever since this newest update the “Communication center” in the claims section doesn’t work anymore. It keeps telling me to update...😑.
Itsallbeentaken's Review of Usaa MobileReviewed on 11/11/18 1:23 PM
I enjoy the App usually, I upgraded to an iPhone 8 recently and now the app doesn’t work properly for me anymore. I can log in but I have to use a security code every time. I also am unable to access the home page at all. I can the other tabs but all the useful stuff on the homepage is inaccessible
Jack McFarland's Review of Usaa MobileReviewed on 11/11/17 9:36 PM
App use to be perfect but the only thing that works is the 4 digit pin. Also, for some reason the app seems to always lose internet connection. Please fix! iPhone 8 and iPhone X
Ogdenmao's Review of Usaa MobileReviewed on 11/11/17 7:30 PM
Please please please hurry and fix whatever you guys broke. I see the last comment was made on the 2nd and you said you guys were aware of the issues and working hard to fix it...I can’t change any of my schedules transactions. I use and rely on this application literally every single day of my life. I don’t keep a manual checkbook...for goodness sake I don’t even have any checks! Please hurry and fix what is wrong I don’t want to recreate all of these scheduled transactions and I feel like I’m losing situational awareness of my account. Can you please release the previous version or something as a stop gap measure. I can’t figure out how to go back to a previous version and all of my apps are set to auto update when the developer releases a new version. Please do something! Mike
Vrgs13's Review of Usaa MobileReviewed on 11/11/17 7:12 PM
Do you guys not even test your apps before releasing them to the App Store? When I got my iPhone X the app didn’t work at all and you could tell it was still not updated because of the gaps at the top and bottom. Then I got excited when I saw there was an update for iPhone 10. Now it does the exact same thing. When you try and launch it it just crashes. Come on now actually tested before releasing. You can tell it’s optimized for iPhone X now it just doesn’t work. The USAA logo pops up and then nothing.....
0101101z's Review of Usaa MobileReviewed on 11/11/17 6:48 PM
11/11 update: Looks like an intern worked late last night to undo some changes that customers found problematic - I can now see the old, much more useful presentation of info, IF I dig past the opening screen to another one. App now seems slow, jerky & cobbled together but at least the info is there somewhere. The real question is still why an app that worked fine needed to be changed? Just roll back the last 2-3 updates and give us that ui. Original (1 star): Why can I no longer see ALL my accounts in the financial summary? I have 2 deposit accounts + 2 credit cards but am now forced to choose just 3 of these to display. Used to see them all. ALSO: What happened to displaying insurance / premium info on the summary? The opening screen suddenly got way less useful. The last updates are a huge downgrade. Please reconsider.
Fjahdknwbsockwbabdk's Review of Usaa MobileReviewed on 11/11/17 4:49 PM
Love the app, no crashes or complications. Only thing I have to critique is the learning curve. Sorta hard to navigate once you first start, but when you learn where everything is it’s not a problem.
billtonium's Review of Usaa MobileReviewed on 11/11/17 4:44 PM
Used to be great. Won't even open on my iPhone X running the latest version of iOS. Shows the splash screen then crashes.
JohnoGG's Review of Usaa MobileReviewed on 11/11/17 3:38 PM
Won’t open any more.
Marine31's Review of Usaa MobileReviewed on 11/11/17 12:41 AM
Upgraded to the iPhone X and the app will no longer open. Ridiculous!
Ngforbes's Review of Usaa MobileReviewed on 11/11/17 11:26 AM
My fav banking app now useless. I used to be able too enter items in my account registry to manage budget. Now it locks up the whole app when trying to enter new or modify existing entries. This renders the app useless for my daily needs. Please fix.
Jose the broke guy's Review of Usaa MobileReviewed on 11/11/17 11:20 AM
Need the iPhone X update. I have to checks to deposit and the app keeps foreclosing. Other than that...pretty good app
SarahluvsPrinceton<3's Review of Usaa MobileReviewed on 11/10/18 4:49 PM
One minute it works next minute the app isn’t working at all. Then sometimes I can only use the app with wifi ( which is dumb as shi**)
enjoys privacy's Review of Usaa MobileReviewed on 11/10/18 3:49 PM
I am having more and more issues with USAA. The latest is with the APP itself. I cannot deposit a cashier's check from USAA Into my USAA account via the APP. Reason being is it says it's an invalid account that the check derived from. Well let me contact USAA to address the issue. I had taken a screen shot of the error and figured that I would notify USAA by chat so I can send them the screen shot of the error. I sat in que for 3 minutes and figured I would do some other business while I waited. I was out of the screen for less than a Minnie and came back to see where I was in the question. Still same spot, so I minimized it again and came back a minute later I was number 5 in que from number 12. I left and came back now I'm number 11. It won't let you do anything while you wait. So I waited 3 minutes and now I'm number 6 and a coupe more minutes and I'm number 1. Great I'm next in line. 13 minutes later I'm still next in line. I started taking screen shots every minute. After 20 minutes I gave up, so I can write this review. Geez USAA cashier checks are about as effective as their APP. THANKS FOR TAKING 30 MINUTES OF MY DAY FOR NO RESOLUTION. NAVY FEDERAL HERE I COME.
cosmo169's Review of Usaa MobileReviewed on 11/10/18 2:56 AM
Reinstalled, no change, endless loop, etc. Unsat!!!
Stewjr's Review of Usaa MobileReviewed on 11/10/18 1:00 PM
So I’m sure the app could be great, but I can’t get to the main screen after log in. It just keeps loading. I can log in online, but I can’t use the app. Please fix.
lvgas's Review of Usaa MobileReviewed on 11/10/18 11:05 AM
Been with USAA for over 42 years. Wouldn’t trade it for anyone else. Great service!!!
Steven0351's Review of Usaa MobileReviewed on 11/10/18 10:56 PM
Since I’ve gotten my iPhone XS Max I’ve had to re-enroll in biometric authentication on at least three occasions (that’s three times in about a month in a half) and I’m constantly getting errors when launching the app unable to see my balances or do anything without multiple tries.
Beast05's Review of Usaa MobileReviewed on 11/10/17 9:53 AM
I had hoped the last update would fix this problem with the add transaction. The new field Account doesn’t have any information to select. A new or old transaction cannot be updated if this field is blank.
@Carl's Review of Usaa MobileReviewed on 11/10/17 9:38 PM
With Touch ID, the app was simple: launch it, place finger accordingly as the app opens, and go on. Now it opens SLOWLY and defaults to entering a PIN. To use Face ID, you have to click a separate tab and then click the option to actually use it. This is now the most inefficient iOS app out there.
LAM0878's Review of Usaa MobileReviewed on 11/10/17 9:08 AM
I’ve been using this app for years now and only recently has it been a pain. Doesn’t allow me to enter my new scheduled transactions or update the old ones without filling in a field for “account” which doesn’t even load. The app GD become increasingly slow and buggy. Please fix it!
Clarspa's Review of Usaa MobileReviewed on 11/10/17 7:37 PM
After the last upgrade, the App no longer opens...?
Ebibel's Review of Usaa MobileReviewed on 11/10/17 3:17 PM
Why was the app changed? It doesn’t work at all and now it is extremely difficult to maintain a budget and plan ahead.
EvoL216's Review of Usaa MobileReviewed on 11/10/17 2:46 AM
This app hasn’t worked on the iPhone X since day one. Even the update that states it fixed bugs related to iPhone X has not worked. It’s been almost a week. What’s going on?
fastblue442's Review of Usaa MobileReviewed on 11/10/17 2:10 PM
I just made a late payment. Frustrating because two days prior opening the app showed nothing due soon on my accounts. Have to dig to find insurance payment info.
djuhnk's Review of Usaa MobileReviewed on 11/10/17 12:38 PM
I open the app and it crashes within 2 seconds on my X... no brick and mortar & no app... When are you going to fix this? It’s been a week already.
Kenzieshew's Review of Usaa MobileReviewed on 11/10/17 12:37 PM
It won’t open when I click it. It immediately shuts down.
trpst1's Review of Usaa MobileReviewed on 11/10/17 11:45 PM
The latest update seems to have effected the biometric function on my device. Can’t log in without having to enter user name and password. That was the beauty of biometrics, recognition immediately. What did you do? Now it seems that my session gets timed out because it says there are too many HTTP redirects. Why? Worked just fine until this last update.
@Jmills24's Review of Usaa MobileReviewed on 11/10/17 11:29 AM
This app does not work for iPhone X, very disappointing.
assert22's Review of Usaa MobileReviewed on 11/10/17 11:13 AM
Love the USAA app overall, but through the last few updates I’ve been unable to “Add a Transaction” manually to any of my accounts. All fields in the “Add a Transaction” feature function as they should except the “Select An Account” field; it’s blank with no options to select. With a blank field I’m unable to proceed in adding the transaction to my account and have to use the desktop website to do so. Fix this and it’s 5 stars all the way!
Ghoust Rider's Review of Usaa MobileReviewed on 11/1/18 9:32 PM
I have a new account and I wanted the app so I got it, all it does is sit on the loading screen but not load then decides to log me off, not a good first impression I’m on good WiFi with a brand new iPhone X, this is the only app I’ve had issues with on the phone
johnrry's Review of Usaa MobileReviewed on 11/1/18 7:51 PM
Latest update won’t load fully. It also now requires you to type in user and password EVERY time. After all of that the main menu will just show the spinning USAA logo and never actually loads the account information. What a mess!
JMo34eternity's Review of Usaa MobileReviewed on 11/1/18 2:16 PM
If I go into the communications center to send USAA a message, ever since the update, I cannot click to send a message. The only way I can do it is from my email
Tankbtw's Review of Usaa MobileReviewed on 11/1/18 10:58 AM
(iPhone Quick View) Widget crashes consistently. Other than that, great app.
MMLOA's Review of Usaa MobileReviewed on 10/9/18 7:25 PM
No matter where I’m at, I can always count in the USAA team! I use them for my Insurance, mortgage and banking!
Fix investment view's Review of Usaa MobileReviewed on 10/9/18 12:46 PM
I love USAA for many things, but the most recent update has messed with the way that investments are seen. It is not as user friendly, and you can not see news, history, ect. for individual stocks
cjh2000us's Review of Usaa MobileReviewed on 10/9/18 11:30 AM
Why do I keep receiving "A system error occurred" messages!?!?
Bizzleofthesea's Review of Usaa MobileReviewed on 10/8/18 7:20 PM
Plagued with “unexpected system errors” since iOS12 dropped
Brani3's Review of Usaa MobileReviewed on 10/8/18 6:53 PM
The redesigned brokerage is useless. Does no longer provide real time stock prices. No refresh function for the portfolio. Buying and selling is now very time consuming in the new version.Bring the old brokerage back until the redesigned app is functional and up to speed. You are costing your clients a lot of money. I need to leave “0” stars!
Alan Taplow's Review of Usaa MobileReviewed on 10/7/18 2:57 AM
Some genius IT person changed deposits so I can no longer use my I pad 2 . This is progress. I've gone back 20 years in time and have to use their usps deposit envelopes .
jsp929's Review of Usaa MobileReviewed on 10/7/18 2:06 PM
Going back to Navy Federal Credit Union where YOU matter and customer service is EXCEPTIONAL! Stay away. Soo many bugs and freezing. Customer service fell off from what it used to be. Horrible... 100% Disabled Vet USN Retired
sheriffic7's Review of Usaa MobileReviewed on 10/7/18 1:36 PM
I can accomplish most of the basic banking features so the app is great in that respect The frustrating issue was conducting a live chat with an agent. I waited 10 mins for a response and after not getting one, I let my phone go to sleep. The next notification I got was that agent telling me they’re closing the chat because of inactivity. USAA, notify me when an agent responds, not when they close the chat. I have no record of if my issue was received/resolved
Junky Downsider's Review of Usaa MobileReviewed on 10/7/18 11:41 PM
This latest version for iOS 12 is terrible. It had progressively been getting worse and confusing anyway, but it looks like someone who understands stock accounts did not participate in the design and testing of this version. For example the account history has no option to show dividends received. This used to be an industry-leading app, but I has been getting worse with each passing year. I also use Citibank’s app, and while that is not as rich to me since I only use it for credit card functions, in short order it has become pretty good. The check deposit function was industry-leading and now barely works. I wish you would get back to basics, fix the crazy menus, and stop the madness.
Klingwoman's Review of Usaa MobileReviewed on 10/7/18 10:49 AM
App crashes when choosing “view all accounts. Can’t seem to provide this info anywhere else. App support takes me to USAA. Still crashing when I try to view all accounts.
Saint XIV's Review of Usaa MobileReviewed on 10/6/18 1:42 AM
Please update the app icon to have more of a flat iOS look and feel. Looks out of place. The actual app itself seems up to the task, though!
Margrath's Review of Usaa MobileReviewed on 10/6/18 12:00 AM
The zelle feature keeps flashing and doesn’t open up so I can send money please help!
Brazzmeister's Review of Usaa MobileReviewed on 10/5/18 3:52 PM
Overall a great app. However, after the latest update the app will not allow users to use the Face Recognition logon. The app acts like it recognizes the user, even providing a check mark implying the user is verified. That is where it ends. It will not move past the authentication screen to the USAA home page. I’m sure this will be resolved in the next app update, but it is not the first time the developers have released a flawed app. They should definitely do more testing prior to releasing an update.
justanothercalifornian's Review of Usaa MobileReviewed on 10/5/18 2:21 PM
My iPad won't install the app because it's a 2013 model. Last Month before a reset it stopped scanning checks. When restoring apps on a fresh reset it asked to install an older version for my iPad, yet refuses to uninstall, much less install. No more UPS deposits. Same for Samsung S3 or S6 phones and perhaps older iPhones. Soon browser deposits from pre scanned printer JPEG files will also fail. And soon this veteran will have no place to deposit. We already cannot deposit cash. What is USAA worth to people? NOT MUCH
F Aroundtheworld's Review of Usaa MobileReviewed on 10/4/18 2:16 AM
The redesigned portion of the brokerage section for the USAA mobile app, while, while making some information more apparent, actually slows down the process of buying and selling and obscures key information such as bid/asl price, and lags behind the real price of stocks and options, causing the loss of capital. A few suggestions to the update, would possibly to increase the speed of real time quotes, ability for user to control the font of the information, and a more natural location of Orders/Activity/Balance information.
cerenitynow's Review of Usaa MobileReviewed on 10/4/18 10:46 PM
When the app is launched, often times you will have a red number on the landing page indicating how many account documents are ready for your review. Banking statements, insurance premium renewal statements, etc. It takes seven taps to get to the indicated document. Seven. I have a Merrill Lynch app, JP Morgan Chase app, and a Bank of America app on my iPhone and not a single one of them requires me to tap more than three times to get to a document w/i the app. Seven.
TDC0430's Review of Usaa MobileReviewed on 10/4/18 10:07 AM
Rewards center does not fit on screen. You get a half page view. NO real alerts. They arrive days later. Bal view is all you get from this basis app. NEEDS lots of improvement..
asdfhfnfnf's Review of Usaa MobileReviewed on 10/31/18 4:20 PM
USAA is great. But the app is very bad.... USAA need to change it back to the old version.
Pjohns7*'s Review of Usaa MobileReviewed on 10/31/18 3:32 PM
App is still slow to respond to any function. Way too slow for use in real-time situations
Ps40's Review of Usaa MobileReviewed on 10/31/18 2:51 PM
Please allow custom keyboard. Thank you.
Resq4U's Review of Usaa MobileReviewed on 10/31/18 2:42 PM
USAA was beyond every other provider for banking and insurance when the still valued military service. Now they are solely about profits, and willingly spit on military service (NFL support). Keep looking, you will find better.
Ghostpst's Review of Usaa MobileReviewed on 10/31/18 2:13 PM
Did new update a few days ago and the redesigned investment screen is terrible. The mobile use to be good place where I could go to QUICKLY see the status of all the holding in my portfolio. There was a grid type listing with price, change, value, and gain/loss. You could see 8-10 items on the screen. Now you can see like 1 1/2 at a time. Add a third tab with the old type listing. Companies seem to be spending a bunch of time and effort trying to make apps and websites look sexy and fancy all at the cost of usability and functionality. You are a financial institution providing services to customers (us); you are not entering a beauty contest.
Hobey Baker's Review of Usaa MobileReviewed on 10/31/18 12:59 AM
Can’t track history of investments. Totally unable to do look back on charts. Not intuitive. OMG what garbage! Who approved this junk??
Shawnamike's Review of Usaa MobileReviewed on 10/31/18 10:50 PM
Love it for banking!!! Very user friendly. Don’t like the update to the investment portion. No longer user friendly and intuitive.
Cutter ( the original)'s Review of Usaa MobileReviewed on 10/30/18 7:31 PM
The check capture used to be so easy. Now, it is so frustrating, I'm thinking about using another bank. 18 times it took me to get a check deposited. Fix it!!
Jim b jr's Review of Usaa MobileReviewed on 10/30/18 5:40 PM
Boy! trying to use their digital age site is terrible. They should be ashamed after years of great service.
Judge Nerd's Review of Usaa MobileReviewed on 10/30/18 1:16 PM
I love USAA as a company. Their non-technical customer service is great. Most of their MSRs are unsung heroes. But their IT department, especially in the mobile space, seems to be managed by flying Martian space monkeys. Every release makes this app worse. The interaction design was obviously created by a committee of llama-riding bureaucrats. Why does it take FOUR taps to get to the notifications heralded by the number on the home screen badge? For that matter, why do notifications ONLY show up after I open the app in the first place? Doesn't that defeat the purpose of badge notifications entirely? Even more annoying, why does the app refuse to load for no reason sometimes? Do the rubber kangaroos get tired during the day? Don't you feed and water and rest them? And for the love of Amazonian tree frogs, why doesn't the metadata for transactions in this app match up exactly with the website? Is my money different in the dimension where the app works reliably and well? Come on! It's 2018 for crying out loud. Even Chase and Wells Fargo have a decent mobile app now. Stop trying to cram so much junk into the app and focus on the getting the basics right FIRST. Strip out all the superfluous nonsense and just make it easy for me to manage my money.
User74836264836's Review of Usaa MobileReviewed on 10/3/18 3:08 PM
The new investment tab is terrible
CXTIANS's Review of Usaa MobileReviewed on 10/3/18 3:02 AM
I have been lied to and talked down to and even scoffed at over the phone (call centers) with USAA. My preference is on the app or online usage. I just got the newest iPhone and the shortcut to press and pressure and choose “view accounts” from the cell phone home screen lets me log into the app but an error each time comes up saying a system issue has occurred during processing lol. I’ve gotten everything updated but still no fix as of yet.
Troy2134432's Review of Usaa MobileReviewed on 10/3/18 1:03 PM
There is a big issue. Can’t check accounts without multiple errors I didn’t experience before. Now today I can’t even login via the app. Forced to go to the mobile website. Got on with no issues. Other than this current issue, I’ve never had a problem.
Viking_Marauder's Review of Usaa MobileReviewed on 10/29/18 9:22 PM
I have to change my password every single time I log on, and it will not use Touch ID. App built by the lowest bidder.
phantomseph's Review of Usaa MobileReviewed on 10/29/18 8:38 AM
There seems to be an issue lately with the widget. A lot of times when i try to view my account it keeps saying “information unavailable” no matter how many times i refresh it, until i go into the app, disable the widget, and then reenable it.
anyleft?'s Review of Usaa MobileReviewed on 10/29/18 6:43 PM
Does not do quick lock in and must type username and password as well as answer security questions every time. Getting fed up with usaa
alkierlan's Review of Usaa MobileReviewed on 10/29/18 5:46 PM
Love everything y’all do and how kind the representatives are. I know this is silly, but please redesign your app icon so that it’s flat! The app icon and app itself are starting to look a little outdated.
CMRnow's Review of Usaa MobileReviewed on 10/29/18 4:47 AM
Investment account screens were fine before, now terrible. I used to be able to easily see a lot more information about my investments, particularly my USAA mutual funds. Too many clicks for not small bits of info. Scroll, scroll, scroll... Where is the 52-week spread? And a pop-up window to display information in a phone app has to be the dumbest idea ever. EXTREMELY disappointed. Enough to open an investment account elsewhere. Seriously.
Danimal1966's Review of Usaa MobileReviewed on 10/28/18 1:33 PM
The functionality is there, but the new auto-shoot function doesn’t see the numbers at the bottom of the check under any conditions. Useless.
Juan Esteban Delgado's Review of Usaa MobileReviewed on 10/27/18 4:31 PM
I'm not sure what happened to the great USAA app. It became Marie buggy over time, with every update and then they removed support for ios 9. Very sad to see support removed, people all over the world and in the US aren't on the latest ios. Hope they consider adding backwards compatibility.
heyyou9999999's Review of Usaa MobileReviewed on 10/27/18 12:38 PM
While the phone app is wonderful, the watch app appears to do nothing but endlessly present a loading screen.
cleangreen78's Review of Usaa MobileReviewed on 10/26/18 3:43 PM
USAA mobile app is complete garbage. The version prior to October 16 had full functionality while the new version has dumbed down the investing process and disabled options investment.
Red944S2's Review of Usaa MobileReviewed on 10/25/18 4:15 PM
The previous version of the app was great. The recent update is beyond horrible because they destroyed the stock trading portion. It no longer shows all your stock trades and, for the ones it does show, it indicates the current price of the stock for your trade price rather than the price that the stock was actually bought or sold.....USELESS!! When I called USAA, they confirmed the app no longer works correctly for stock trades and they gave me a Ticket Number to confirm that they realize it’s broken and it needs to be fixed. The UI used to be great - easy and intuitive. The new UI is cumbersome. It’s like they never tested the app refresh before releasing it.
Pdx_user's Review of Usaa MobileReviewed on 10/24/18 9:48 AM
The new trading platform is laborious to use, has issues with gain/loss accuracy and is not very well laid out for easy info absorption, from my perspective. Please go back to the old iPhone app trading view!
RJSAviator76's Review of Usaa MobileReviewed on 10/24/18 5:32 PM
Please folks, when you make update, run function checks. Now your check deposit feature is literally useless.
J Mizzy's Review of Usaa MobileReviewed on 10/24/18 1:49 AM
Would give it 5 stars if the “Communication Center” button worked on the notification page when selecting a notification message. Lastly, the text on the notification page doesn’t wrap, which prevents the user from being able to read the whole message. The message just seems to bleed off to the right side of the app page.
Appleuser150's Review of Usaa MobileReviewed on 10/24/18 1:30 PM
Just terrible -1 star. Not user friendly at all as far as brokerage side. Stay away from this app. Bad Bad Bad. No Good at all. Difficult to understand how to execute trades now. Totally confusing how this is supposed to work now!!!!!!!!!!!!!
towers123's Review of Usaa MobileReviewed on 10/24/18 11:20 AM
Ever since the latest update I have not been able to see any messages or send any it just tells me to update to latest version even thow my app is already updated
vonlost1's Review of Usaa MobileReviewed on 10/23/18 9:45 PM
In this version giving app feedback is broken, hangs. I wanted to report a bug in logout where TouchID comes up before the logout completes, opening a security hole (you think you’re logging out, you hit home to exit, but it creates a new login just when you set the phone down). Make sure the logout completes before offering a new login.
Scott Roden's Review of Usaa MobileReviewed on 10/23/18 7:28 PM
The claims communication feature only works every 1/100 times. I’ve tried killing the app and restarting it, logging off and back on, and deleting the app and reinstalling it. I have to resort to using the computer to do anything related to communications. It makes the process of submitting claims and working with representatives unworkable. Most of the rest of the app is fine but since my auto insurance is the largest reason for using the app I cannot recommend using the app to anyone.
cjh2000us's Review of Usaa MobileReviewed on 10/23/18 2:28 AM
Please work on the inconsistent widget for the iPhone. Sometimes is works, but more often than not it doesn't.
Army/ Airforce Vetran's Review of Usaa MobileReviewed on 10/22/18 4:53 AM
I have never had any issues with the app or USAA. Had a vehicle claim and the handled it great. Called about updating my insurance and the person i talked to was wonderful. He offers great advice and explained everything to me.
Creepy Miessner's Review of Usaa MobileReviewed on 10/22/18 1:22 AM
Constantly having to login and re-enable the widget for quick screen access. Very tiresome. One of the reasons I’m highly considering leaving USAA altogether.
wandapascally's Review of Usaa MobileReviewed on 10/22/18 10:20 PM
This app is getting worse. Do you even run it by investors before you put up a new version? Now I have to click on each investment before I can see how it did for the day. I used to get an overview of the day’s performance.
Yandy Yo's Review of Usaa MobileReviewed on 10/20/18 1:26 PM
11 transactions, never detected. When I discovered it, they had closed for the night. How can you support deployed service members if you aren't open for business when they are awake?
kienzle's Review of Usaa MobileReviewed on 10/20/18 12:57 PM
The last time I used the USAA app to investigate a car purchase, it was a dream. I was able to find useful info and went into dealerships armed with knowledge of the real prices. But that was 5 years ago. NOW, I just opened the USAA app and tried to research a potential car. Within minutes, I was receiving multiple phone calls from local dealers! Thanks for selling me out USAA.
ShaunRLynch's Review of Usaa MobileReviewed on 10/2/18 5:49 PM
Getting tired of having to relearn these apss every single time I open them. I don’t get it. That deposit feature changes like the wind and it’s never better than the one they replace. Odd. Maybe the new 10 year old customers like this stuff more than the adults do?
Dave Swanner's Review of Usaa MobileReviewed on 10/2/18 10:41 PM
App was working well before this latest update. Now I can’t see any of my investments. This does not inspire confidence.
dana k 45's Review of Usaa MobileReviewed on 10/19/18 1:14 AM
The investment side of the recent app update is terrible. I can no longer see the data for my whole portfolio at a glance, to get details on a particular holding you have to click a micro sized button on the edge of the screen where fingers don’t fit, you can no longer see the performance charts or ratings. I personally would greatly appreciate a return to the former view. The “roll up” at the top of the new view is helpful and nice but the rest of the changes are not helpful, wanted, convenient, or efficient. USAA as a bank and service provider is great but please leave a good thing alone in the app.
StartThinkingOutsideTheBox's Review of Usaa MobileReviewed on 10/19/18 12:32 PM
The app recently had a large update. The brokerage features are all new/updated and IMO its a step backwards. It use to be quick and easy to get information. Now it’s slow and painful. What use to take 3 button clicks now takes at least twice as many. While there may be more information available with the new updates, it’s not nearly as user friendly. Slow and cumbersome. Not a fan.
androwen's Review of Usaa MobileReviewed on 10/19/18 12:25 AM
I loved the convenience of getting my card numbers, expiration date, and card security code from the app. There was a wallet section that stored the info, but it seems to be gone.
neal_fan's Review of Usaa MobileReviewed on 10/19/18 11:53 PM
For all its attention on security, the app utterly defeats any and all password managers because it will not allow pasting a strong password. As a result, only short weak passwords are practical. Very disappointed…
Columbus149@'s Review of Usaa MobileReviewed on 10/18/18 6:55 PM
New version loads up so much slower than before. New layout so that must be why.
IIIDLG's Review of Usaa MobileReviewed on 10/18/18 6:12 PM
Customer Service has gone down over the past few years, but luckily with this app I never really have to call. I really love how you can schedule and view future transactions and see how they will impact your balance in the future. This App is by far the best out there in my opinion.
Jake3428's Review of Usaa MobileReviewed on 10/18/18 5:02 PM
USAA app is easy to use and has all the bells and whistles you want. It’s easy to navigate and no glitches. I’ve actually complained to other companies that they need to model their app/website after USAA.
Ktaz298's Review of Usaa MobileReviewed on 10/18/18 11:25 AM
As with every update, one would expect a hiccup or two, but this last one is terrible. Specifically the brokerage area. Prior to the update, I’d be able to read any news about a stock and get more information on what was going on with it, now just a snapshot. I also just read that USAA doesn’t pul the trigger on limit sells or buts, I hope that’s not correct. I’d like to see the app developer know a thing or two about what the customer wants to see.
msu_jman's Review of Usaa MobileReviewed on 10/17/18 8:21 PM
I loathe updating the USAA app. Why? It always breaks the touchid enrollment. This is a big problem with this app and needs to be fixed. It has been this way for a year
Lowend1hz's Review of Usaa MobileReviewed on 10/17/18 5:44 PM
All I get at this point is a message telling me that I need the newest version to use the claims communications center, but I am using the most up to date version of the application. This is causing all sorts of issues with my auto claim because I can’t provide responses, documentation, and photos quickly/easily.
Radish5555's Review of Usaa MobileReviewed on 10/17/18 4:30 AM
If you edit the payee for a transaction on the website, the payee will not display correctly in the app. Spaces are replaced with %20, which is a URL-encoded space. I mark each transaction online after I enter it into my bookkeeping system (so I know which have been entered) so this bug makes the app nearly useless to me for reviewing transactions. This bug has persisted through multiple updates.
Steel_Phoenix's Review of Usaa MobileReviewed on 10/17/18 4:15 PM
Love the convenience the app provides. I wish the app would allow Apple Pay and other authentications to us military in foreign countries (aka Germany) through our cell phones. The app doesn’t support verification texts to international numbers.
mattlesnake's Review of Usaa MobileReviewed on 10/17/18 2:08 PM
The new interface is broken. When I tried to buy options today, the little roller would not let me pick the expiration for todays date. I could select it on the website but not in the app. Terrible. Cost me a lot of money today. Also when you click on history to see your past trades, it no longer displays the execution price. The activity section used to show that info. Terrible. If they don’t fix it ASAP I’m moving my trading accounts. Also how do you refresh the info on your account page? No obvious way. The QA team for this app release should all be fired.
mifidoor's Review of Usaa MobileReviewed on 10/17/18 12:15 PM
Getting error “couldn’t read the pre printed numbers on the check”. Tried two different versions and both had the same issues.
mmo00's Review of Usaa MobileReviewed on 10/16/18 9:00 PM
The investment format has changed and I do not like it! Leave things alone when they’re doing just fine!
Yargte's Review of Usaa MobileReviewed on 10/16/18 7:20 AM
Having 41 years as a USAA member I have come to expect the utmost in service from USAA. This app is another fine example of the level of service they provide. Bravo USAA!
Yid Kid's Review of Usaa MobileReviewed on 10/16/18 6:37 PM
Even consumer report magazine rates USSA the best bank.
Txtall's Review of Usaa MobileReviewed on 10/16/18 5:57 PM
I have been a USAA member for 52 years! I have seen USAA evolve during that time from only insurance for officers to insurance, banking, investments, and super customer service for all military, retirees, spouses, and dependents. They handle all of my insurance needs and banking needs. Have never had a problem with their customer service or online banking. Their website for banking, insurance, and investing is top notch and leading edge with new technology. I love to deposit checks from my smart phone or IPad, and have been doing that for years. I am often awestruck at how they quickly respond to help members during disasters and deployment challenges. I am a very happy USAA member!
TheS45's Review of Usaa MobileReviewed on 10/16/18 5:36 PM
Something that once worked well on my iPhone is simply unusable now, I have had some recent changes and I decided to go in my app and move some things around and I simply couldn’t not because it wasn’t possible but because it was so inconvenient and buggy even tried the website and I didn't feel any better. CHANGE IT BACK!
listlen to the consumers's Review of Usaa MobileReviewed on 10/16/18 5:13 AM
Im sick and tired of updates and changes Keep it simple and user friendly you computer geeks
traveling-man 86's Review of Usaa MobileReviewed on 10/16/18 5:05 PM
The investment sections looks horrible, it's hard to see everything at a glance, and it's gone to this very bubbly, web-page looking crap. It's similar to the notifications section and how it takes so many taps to navigate out of there. Don't get me wrong USAA is a great bank, but this app has been lacking and the changes I've seen so far are making it even worse.
MAJ R's Review of Usaa MobileReviewed on 10/16/18 4:52 PM
The new USAA app is not user friendly. The investment portion of the app has severely reduce usability. For more than 10 years, I have been able to click on mutual funds and stocks I own and see historic data, make a trade, or read news and reviews, which was very user friendly. Now I only get a position status. If I want to get more information or do anything else I have to click here, then there and type in ticker code—NOT USER FRIENDLY. Switch it back. This is not the first time new versions have not matched how you have trained us to use the app. If your removing steps to accomplish a task fine, but to change the processes and procedures we have used for years to accomplish simple tasks doesn’t make sense. Bring back the ability to see more information about stocks and bonds by allowing us to just click on the items we already own.
SmileyKoop's Review of Usaa MobileReviewed on 10/16/18 4:50 PM
I’ve been a USAA member for 31 years. They’re the diamond standard for service. The app can always be a little better and I wish the UI and where/how features are accessed doesn’t move around/change as much as it seems to. That’s a tiny, minor nit, however :)
Kyle5812's Review of Usaa MobileReviewed on 10/16/18 4:28 AM
I don't know about most people, but I don't need to look at my insurance information very often, but when I do, it's nice to know I have the app available to quickly log on with a pin or fingerprint... Except that's never the case. Every. Single. Time. It kicks me out of quick login and since I've been under the impression that I'd be using my pin or fingerprint I have no idea what my id or password is/are and have to reset both. Beyond annoying when I'm just trying to fill out some other form or what have you.
thewizard86's Review of Usaa MobileReviewed on 10/16/18 3:33 AM
I am a proud USAA member but, you ruined the stocks portion of your app! Please change it back ASAP. This new section is no where near as good as what it used to be.
KRT5's Review of Usaa MobileReviewed on 10/16/18 3:17 PM
I’ve been with USAA or shall I say USAA have been with me going on 30 years now and I must say it’s been the best financial, insurance, and investment that I have ever made. USAA is always there no matter what my crisis or needs are hands down. Words can’t describe or have been invented yet to describe how great USAA is.
DB 2040's Review of Usaa MobileReviewed on 10/16/18 3:04 PM
The new version of the app is basically worthless when trying to review/research an investment/stock...it only shows the current snapshot, no performance, history or news... It looks like the app now is setup for you to rely on their advisors for information and trades vs. diy. Put it back!!!!
mistersmitty's Review of Usaa MobileReviewed on 10/16/18 2:53 AM
Wow, they managed to make it even worse. I’ll continue to save and invest elsewhere. I’ve had excellent experience with USAA’s customer service, but otherwise USAA has been on a steady decline the past five or so years. Please quit spending money on advertising/marketing and return to a focus on superior products, leading edge technology, and market-leading interest rates.
WtfimSimon's Review of Usaa MobileReviewed on 10/16/18 2:14 PM
I wish you had a choice to go back, I don’t like the new style at all
a.. h. s's Review of Usaa MobileReviewed on 10/16/18 1:46 PM
The detail given for cashed checks is almost useless. Other banks provide much more. Good ex is BB&T system that brings up photo of front and back of cashed check. Last one here only (simply) confirmed it was a cashed check. No number, no squat.
mdfrenchman's Review of Usaa MobileReviewed on 10/16/18 11:00 PM
Never had this happen before. Mobile Deposit worked fine before update...
Grn Money's Review of Usaa MobileReviewed on 10/16/18 10:44 PM
The latest update is terrible. You took a reasonably readable layout and you made it completely unreadable. Please correct quickly!!
Victoryordefeat's Review of Usaa MobileReviewed on 10/16/18 10:33 PM
Update: Redesigned brokerage and accounts. This has been the final nail in the coffin as the new one is worse than the old. Not user friendly, extremly slow (not data's fault) loading, crashes, doesn't load at times, extra steps to get to the same place as before, and more. I have a few brokerage accounts and this one; after the update, will be closed. Application crashes often when trying to sell. Most times I have to buy or sell from laptop because the app crashes every time I try to make a sale above 100,000 shares. Limitations on what companies you can buy also makes both USAA and its app more of a novice investment tool as trying to actually buy and sell on large income transactions is far too advance for USAA brokerage platform. Often times the stocks will hit your limit price but USAA will not sell or buy. They claim the price doesn't reach that level but according to the market and every other market tracking tool they are wrong. Bottom line, I am always on the go and the USAA brokerage section of the app is inferior and impractical for real traders. I find myself on the line with their brokers/technical support trying to get them to wave transaction fees due to USAA IT errors etc. than anything else.
conversepoint's Review of Usaa MobileReviewed on 10/16/18 10:14 PM
USAS had one of the best investment apps to watch and manage your portfolio. This new version is a disaster. The app doesn’t seem to be designed for a phone. Please go back.
GSeals's Review of Usaa MobileReviewed on 10/15/18 7:06 PM
Who would, in an investment app, want to: -> view graphics of stock performance -> review stock performance over various historical periods -> evaluate a 52-week high/low -> get a quote -> look at stock profiles -> review MarketGrader reports & the like? If you don’t want to be bothered with this sort of information, then this “improved” app is for you! It is painfully apparent that these developers are not subjected to pee testing. For the first time in over 30 years I could not get help or clarification with a phone call. Did the old horse just stumble?
Moose Loose's Review of Usaa MobileReviewed on 10/15/18 5:34 PM
The USAA app overall has always been pretty great, until the latest version destroyed their online brokerage section, so that it is virtually unusable for any practical purpose. Please bring back the old format! This new one is crap.
Craptasticvshsbdbhdhdb's Review of Usaa MobileReviewed on 10/15/18 4:12 PM
Latest update has made the app unusable. Please fix or go back to previous version as I rely on this and have never had an issue until now.
Player_1234567890's Review of Usaa MobileReviewed on 10/15/18 12:17 PM
I have been using the mobile app for a long time to quickly look at relevant information for any investments I have. The recent update surely broke it: it is useless now.
Thomas.J.A.'s Review of Usaa MobileReviewed on 10/15/18 12:00 PM
The previous version of the app allowed you to all your investments line by line on your screen. It was practical. This version is not practical and now all the stocks are set up like a story. Investments don’t need to be setup like a social media app. Please change or I will move my investments to a bank that offers a practical mobile app.
Director115's Review of Usaa MobileReviewed on 10/15/18 10:07 PM
Non compatible with iOS 10....
Bernie_Madoff's Review of Usaa MobileReviewed on 10/14/18 6:55 AM
What was once a great user interface to see all of your stocks is now a nightmare to navigate, good luck trading! Going to switch to another service. If it’s not broke don’t fix it
KTBox1's Review of Usaa MobileReviewed on 10/14/18 10:05 PM
Thank you USAA for your responsiveness as well as quality and caliber of service provider. USAA has never let us down ~Grateful!!
citygurl11's Review of Usaa MobileReviewed on 10/13/18 7:19 PM
UPDATE: MOBILE DEPOSIT IS STILL NOT FIXED AFTER OVER A YEAR??! Come on USAA! PLEASE fix this. I need to be able to mobile deposit since you don’t have local branches in my area. Upon reading the reviews I can see I am not the only one with this issue. Yet you don’t seem to be listening! I keep hoping one of these updates will fix this issue. I've used this app since it came out and have used mobile deposit without any issues until recently. It's beyond ridiculous at this point and I'm so fed up with it that here I am writing a review in hopes you will legitimately fix this issue! I have no way to deposit money to this account except by direct deposit and mobile deposit.
Johny LL 4's Review of Usaa MobileReviewed on 10/13/18 5:42 PM
The update they recently released makes exploring your investments an absolute nightmare. Not sure why they keep doing this.
Robb459's Review of Usaa MobileReviewed on 10/13/18 1:54 PM
This app is over complicated and doesn’t work well. The mobile deposit feature is completely useless and doesn’t work. The security log on forces me to enter into my account info then switch back for a text message confirmation.
Johnboy375's Review of Usaa MobileReviewed on 10/12/18 9:54 PM
I love USAA and the app as a whole but the change today to the investment part of the app is a sloppy piece of junk. They made a very convenient and easy to use app difficult and inconvenient. I am tempted to just get an e-trade account and not invest through USAA anymore. Fix it STAT!
A902450928543's Review of Usaa MobileReviewed on 10/12/18 5:17 PM
Slow, buggy, glitchy, confusing UX and UI I hate to say it but I’d stay away from USAA just because this app experience is so poor
evelyn8234's Review of Usaa MobileReviewed on 10/12/18 3:16 AM
Very annoying love the app, but I’ve been trying to deposit my check and it says error can’t read the preprinted numbers at the bottom of your check. Even though it is a clear picture and I retook it a bunch of times and got the same results.
Hammbone5's Review of Usaa MobileReviewed on 10/12/18 2:19 PM
The latest update is terrible for anyone that day trades stocks, going to have to open a new account with Charles Schwab, USAA not responsive to customers needs.
Pdx_user's Review of Usaa MobileReviewed on 10/12/18 1:42 PM
The new trading platform is laborious to use, has issues with gain/loss accuracy and is not very well laid out for easy info absorption, from my perspective. Please go back to the old iPhone app trading view!
W_miii's Review of Usaa MobileReviewed on 10/12/18 1:27 PM
PLEASE, Fix the bugs in this app!!! It's been a reliable app for sometime, however, recently it gives you issues (qwerky prompts of unavailable accounts)when attempting to view balances within other accounts, THIS IS ANNOYING! Please FIX!!!
Wizinit's Review of Usaa MobileReviewed on 10/12/18 12:43 PM
Someone probably was paid a lot to rewrite the USAA trading platform. But they apparently don’t use it themselves or they would have done this completely differently. What they did was ruin what had been a logical platform for stock trading laid out for easy use and made the app unnecessarily complex and opaque. What a disaster. I’m not a day trader, but regularly buy and sell in various accounts, and have done so by phone for years. Not only is the new layout difficult to navigate for brokerage activities, but it is impossible to determine for example the price and total cost of a sale at market price. I would urge USAA to send this one back to the drawing board and reinstall the previous trading platform until they reconfigure this one.
mg-nc's Review of Usaa MobileReviewed on 10/12/18 10:21 AM
This part of the app has become totally worthless. No access to financial data, watchlists, or news. Please revert back the previous version.
Electro gnome's Review of Usaa MobileReviewed on 10/12/17 8:55 PM
Adding transactions is goofed up. It asks you for ACCOUNT and when you click it it goes to a blank screen and then dumps you out. Please fix it!
Mojo Surf Design's Review of Usaa MobileReviewed on 10/12/17 7:10 PM
This app used to be great! But now the lastest updates have cause this app to crash constantly. I have to open app 4 to 5 times just to get it to open it crashes that often. This app is really screwed up now. Not sure what happened to what was once an innovative app. Love USAA but they have to get this app squared away again!
daustind's Review of Usaa MobileReviewed on 10/12/17 4:36 PM
What is going on with CS education? Let's dump the slag where it belongs to get the right people where they need to be.
jprose's Review of Usaa MobileReviewed on 10/11/18 8:19 AM
Latest update removes fingerprint login option.
ekeyser's Review of Usaa MobileReviewed on 10/11/18 11:59 PM
i literally had to authenticate 9 different ways before logging in. when i was finally able to access my accounts I forgot what I was going to do! thanks USAA you guys are SO secure. now if you would just implement a true secure form of authtication with secureid or FIDO then you’d actually be secure.
Theinfamousdj's Review of Usaa MobileReviewed on 10/11/18 11:49 PM
As the title says, the Widget was working fine until this update. Please fix! Other than that, the overall app is good.
ejoon16's Review of Usaa MobileReviewed on 10/11/18 10:21 PM
Whenever I 3D Touch “Accounts” the USAA app on my iPhone X, I get into the app and click on my checking account and it says error and won’t load so I have to force quit the app and re-do it. Please fix this. Thank you!
topherpaul's Review of Usaa MobileReviewed on 10/10/18 6:01 PM
Very unhappy with the latest update to the investments platform, it’s useless to me now. USAA was my go-to now I don’t know what I’m going to do. Undo, undo, undo.
tasliski's Review of Usaa MobileReviewed on 10/10/18 3:08 PM
I don’t know what you did but please reverse it. I can’t look up market data on my individual holdings in my brokerage account nor can I do research via mobile device. Every action moves slower. Please reverse your “fixes”
Radish5555's Review of Usaa MobileReviewed on 10/10/18 1:12 PM
If you edit the payee for a transaction on the website, the payee will not display correctly in the app. Spaces are replaced with %20, which is a URL-encoded space. This makes the app nearly useless when reviewing transactions. This feature was added to the app but not thoroughly tested. The developers seem to be more interested in adding to the bloat without testing what’s already there.
Jeezy573's Review of Usaa MobileReviewed on 10/1/18 9:17 AM
Cannot make my main bank until they complete employee direct deposits 2 days earlier like my credit union...DFAS checks should be fast.
G_ChipT's Review of Usaa MobileReviewed on 10/1/18 8:46 PM
USAA made some tweaks, one of which is to make sounds when depositing a check . This feature is touted because users can toggle it on and off. Not sure why this is needed because I have already turned off sound notifications for the app. I can find no way to get this to turn off unless I deposit another check. This app isn’t a game and I never want this app to make a sound. Please allow us to set this in app settings or pay attention to the notification settings we already have in place.
User74836264836's Review of Usaa MobileReviewed on 10/1/18 10:29 PM
The new update ruined the App for Investments. The older version was a lot easier to use and way more convenient for a quick overall view of your investments.
S#!*'s Review of Usaa MobileReviewed on 1/9/19 12:29 PM
I have been trying to get into my account for mor than a month. I can’t remember my I’d or password and I am frantic! I have checks which need to be deposited and keep receiving notices but I am at a lost as to how to re-enter my account. Please help me! S#!* I have been signing in and an Apple notice appears to give their ID and password. How is that possible? I am beyond frustrated! Please fix this or I’ll change banking institutions. Dale Sturges
Bklyn_Dad's Review of Usaa MobileReviewed on 1/8/19 12:29 PM
The app is mostly great except the check image capture never works, it always says it cannot read the bottom numbers. This has been the case for many different types of checks. This has been an ongoing problem for at least a year, which is why I am surprised it hasn’t been fixed yet...
AMU_Student's Review of Usaa MobileReviewed on 1/6/19 11:46 AM
The USAA app used to function flawlessly, now it’s buggy and doesn’t allow certain features to load. The app refuses to let me add non-usaa accounts, review messages, or enable simple sign on using Face ID on an iPhone X. All of those features worked with previous versions of the app (some quite recently). I’ve tried reinstalling the app without success. With dozens of people taking the time to comment and write reviews critical of the app on the App Store recently I hope USAA takes notice. USAA: Fire your iOS app guy (or girl)!
#getitrightalready!'s Review of Usaa MobileReviewed on 1/6/19 11:46 AM
I love banking with USAA, especially as a service member, but this app will crash 2 out of 3 times when logging in...so frustrating!!
Airbornegrant's Review of Usaa MobileReviewed on 1/4/19 12:28 PM
The app is encountering too many errors. I had to log in multiple times and is continuing to show an error page every time I click on something in the menu.
AlphaApache's Review of Usaa MobileReviewed on 1/4/19 12:28 PM
This version crashes nearly every time I open it, and often when it is already open and being used.
lvinova's Review of Usaa MobileReviewed on 1/4/19 12:28 PM
This app worked very well for me for a long time and the widget for a good while also. I used the widget a ton and now it won’t work at all, and the app gives me an error and also doesn’t work half the time. What the heck happened?!
Aedallycat's Review of Usaa MobileReviewed on 1/4/19 12:28 PM
I love usaa but I hate the app. Because of its failure to communicate and post pending payments or give a receipt which it did for a bit then stopped. I paid my bill twice because it looked like I never paid it the first time. Now I’m down that amount in my bank account. Hoping I can fix it in the morning when I call usaa. Wish they made it to where when you paid it immediately shows up and not days later.
Cap10john's Review of Usaa MobileReviewed on 1/2/19 12:26 PM
I can't get anything done with any degree of efficiency any longer. The APP shows me messages FROM USAA but doesn't let me REPLY. The website just kicks me out after I go through the PAINFUL process of logging on. I don't know what has happened. I've been a loyal customer for decades but am seriously thinking of going elsewhere.
jimmbuck's Review of Usaa MobileReviewed on 1/2/19 12:26 PM
I really like USAA but this app is nothing short of tedious. Every time I go to log in Touch ID is not working and I gave to go though the whole login process again which is a chore. I get that they’re trying to be secure but none of my bank apps are even remotely as flaky when it comes to login. Plus I feel like the information in the app is not entirely intuitive to find where USAA files it away. Like I said, their service is excellent, the app is middling at best.
amhdji's Review of Usaa MobileReviewed on 1/2/19 12:26 PM
USAA is a great company and this ap is top notch. I can deposit checks, transfer money, set up bill pays, start car accident claims, and get life insurance quotes. I’ve been electronically depositing checks before smart phones. This ap is just as friendly as the website.
Ball24/7's Review of Usaa MobileReviewed on 1/16/19 12:30 PM
Communication center button not working in messages
RyJohn01's Review of Usaa MobileReviewed on 1/15/19 11:50 AM
When using the App, it will vibrate with haptic feedback every 30 seconds or so and is constantly signing out. Logged back in only to be presented with a “log in” screen. Also will not retain Face ID setting, defaults to PIN unlock when opening app to check accounts. This has been happening all weekend. Signed in and now getting a message that the account is locked. This is a clean install of iOS 12.1.2 and I’ve uninstalled and reinstalled the app multiple times. Logging into the website on my PC works with no issue, the problem appears to be isolated to the mobile app.
sammireneeecx's Review of Usaa MobileReviewed on 1/15/19 11:50 AM
I enjoy USAA although I hate this app. Every time I click anything on it about 3 or 4 random windows pop up when I just wanted to go to one place. Its extremely frustrating
Juelz8302's Review of Usaa MobileReviewed on 1/14/19 11:44 AM
The widget for displaying account info has been broken for almost 6 months... still not fixed
Shay0701's Review of Usaa MobileReviewed on 1/13/19 12:29 PM
Terrible. Crashes every time I try to use it.
hmj106's Review of Usaa MobileReviewed on 1/13/19 12:29 PM
Does not work on iPad.
Brybemarried's Review of Usaa MobileReviewed on 1/10/19 12:33 PM
I’mu has on our tptjjko l