Tiaa App Reviews

The application works well but it may sound silly but I have 2 accounts linked and I would like to be able to name them like I did before instead of using the last 4 digits of each account

I have recently switched over to TIAA as my main bank & have found a few things lacking in the app/online access & ATM/debit card use as well. Here are my concerns: 1. On check deposits and cashed checks I would like to see a scanned visual option like many banks do. 2. The password requirements are too complex & I am asked to change my password too many times, so I forgot it & as a result my account got locked & it was a big hassle to unlock it as well. I feel the sign in process should be more user friendly. 3. Since there are no TIAA ATM machines you can use any machine & they will waive the fee, however my fees from the last 3 days of ATM use have not been waived/ re-credited & I think this should be more timely.

This app gives almost no information and does not provide what is needed to actually manage an account. Even the Yahoo finance app has more information. It is a shame that many of us in education an health care are required to have TIAA as the agent for retirement. They used to be pretty good, but now they are just another broker.

I have a retirement account with TIAA. While I can see the balance, I cannot find loan balances, and don’t really see the point of the app without the ability to see all relevant retirement information easily.

This app is really helpful managing my accounts.

This app is quite good. One suggestion I would appreciate - below the phrase YOUR TOTAL PORTFOLIO on the opening screen should be “as of ——— (the date!). This way it would be known if the portfolio includes the value based on the current day market close.

Bug: The two-factor part of the login process is unworkable, for an ipad held in landscape orientation. Dumbing down: The app is unable to do basic things that are possible on the webpage.

Every time I download this app and attempt to login, it simply says “There was a problem logging you in”. It’s provides no feedback of what you’re supposed to do to successfully log in. I know I’m entering my username and password correctly. Just use the web - the login screen doesn’t even work in this app.

It only updates your account once or twice a week.

Constantly receive notice when transferring funds that account couldn’t be updated. Total garbage. Also when you log in more than 2 times in an hour you get locked out! Seriously, after being a customer for 15 YEARS!! Now I’m ready to leave because of this app. So much worse performance than when Everbank ran things. Ugh!!

It works half of the time, and has limited functions.

I love that you HAVE an app, but this one is the worst, the least intuitive, the most confusing financial app I have seen, at least in the iPad presentation. I take the long view: Someday you will change it, and any such future change HAS to be an improvement. Until then, Ugh.....

The quick account-balance feature at the bottom of the screen when the App is opened no longer appears before login. Now you have to log in and then back out before the quick feature appears.

There should be an easy to find and use log out button. There is not one on the app. Very irresponsible for a financial app.

This app gives you limited information in a variety of areas. Limits info on contributions, info on alternative investments and other features. Web site is much more useful. Add that I cannot even tell how much my investments have gone up/down based on daily trading. Very LIMITED

I cannot even open the app because it asks to verify my identity but does not allow me to advance past that screen once I log in. It’s super annoying. Please fix this!!!

The balance for my brokerage account shows on the main screen, but when I click on it I get a screen I see a zero balance and a message that says I have no holdings in this account.

Hi! Thanks for all your work with this app! A couple subject ideas: 1) Ability to change destination fund of paycheck contribution. 2) Ability to research your fund position without re-logging in. I get taken to a different site and it’s not a smooth transition so I quit. Thanks!

Especially with the “updates.”

Navigation is poor and not intuitive. “Logout” is in profile, there is no obvious way to get to your outside holdings details even though their amount is included in the total on the first page. Too much dead space.... more info would be better.

Solid app. Thank you for finally adding Touch ID support. Plan to use it more now that it's more convenient. The design is good and easy to navigate add well

Just upgraded to the newest version on 10/13/2018 and now the app spins after the login screen, seemingly never getting past that point. Also, the login screen is buggy when used with Keychain integration in iOS 12; when the password is filled in by Keychain, the dummy user ID and password labels are still present, which looks lousy.

I struggled to login. First I tried using iOS 12 passwords auto fill. Then I tried copying and pasting my password from LastPass. Finally got it to work by manually typing my computer generated 20 char password. Not a good start.

Terrible. Doesn’t work.

Would like the peek mode to be current. Does not change during day.

TIAA pushing us to install the app but it doesn’t log in when you try. It fails so quickly I doubt it’s even attempting.

I can see how my investments are performing on a granular level with this app. I use it to watch the balance. Meh.

Alternative: Use a browser not this idiot inspired GUI that is IMPOSSIBLE to navigate to anywhere useful to find investment information and reports, etc. like non-academic investment firms are so much better at doing!

Disappointing I cannot go into your app at the end of the day and simply see my account balance change.

I don’t like how I have to go into profile section in order to logout. This option should be on the landing page.

I have a mortgage account with TIAA (previously with EverBank). I’m able to log on to the application and it greets me by my first name, but no accounts are shown.

username and password doesn’t work but a day or two

The app is ok for checking balance and other basic information, but the app will not consistently log in via Face ID or Touch ID. Face ID verifies me, but the the app says there is a problem and tells me to login with password. What’s the point of having Face ID support if it doesn’t work. It was the same with Touch ID on my last phone.

This app can’t be taken seriously. It crashes without fail every time a trade is attempted. Even the website for TIAA is done by people who probably have degrees at DeVry, as it malfunctions when clicking on “Go to my account.” They need to hire competent programmers.

There is no People Pay function anymore in the app! I can only use People Pay on the website now.

Biggest shortcoming: Can’t see the holdings or trends within trust account—just the balance.

Worked once and can no longer get into my account.

This was a good app for a long time, but for a week or so it hasn’t allowed me to use my thumb print to get in. I’ve tried to fix it repeatedly, to no avail.

HUGE step backwards. No Touch ID. No more Pay People. Doesn’t remember password Just awful

Useless-requires sign in to see quotes of TIAA products

After the “improvement” came the problems...you can open it but not work with it...a real shame

Though the basic numbers are quite evident, finding the details behind those numbers are not so easy to find.

Again every time they update the more information is deleted. Now I can’t view the performance of the funds.

I have two plans and when I try Actions->Change Investments, it briefly asks me which plan but it doesn’t let select a plan and then it immediately goes into a spinning cursor and never completes. This problem existed in previous version but still persists in latest version. I’m using iPhone XS on iOS 12.1.1.

Both the new app and the updated website appear to be targeting new investors. Their interface looks like something my 4 year old would play with and they both lack any real information that would be helpful to an experienced long term trader. I’m actually thinking of moving my money - I’ve been with them for over 20 years - because of it. If you never look at your account then this is the interface for you. If you like knowing what’s happening with your investments, I suggest going to a more sophisticated platform. The way they have this set up, it’s like they don’t want you to know what’s happening with your money.

Latest version won’t let me login; I am using iOS 12.0.1. The app says that it detected a face change; it asks me to enter my password and then says there is a login problem.Previous versions worked fine

App crashes every time I try to open in iOS 11.4.1.

Just put it on my iPad, logging in, and it asked for a contact method to verify my identity, I went to click the button, the choices, blank, meaning there’s no way to send confirmation text to the cell phone. Doesn’t seem to work on my iPad

I have trading accounts with other companies and they have much more comprehensive tools to help me evaluate my holdings and research new investments. Even trying to understand my pension holdings is difficult and confusing. It appears the developers needed to include a list of mandatory information (ie. balance, contributions...) but did not organize the data in an easy to read format. Very disappointing coming from a company who has been doing this for 100 years.