State Farm App Reviews

If someone could help me figure out how to pay my car note... I would give you a 5 star. Other than that... I love the convenience of having my insurance cards on my phone. Please help!

I love this app! It helps me learn how to drive and is very useful in sharpening my driving skills while being safe on the road.

I went to use the app a few days ago to pay my bill. I got an error message while opening. I closed it out and started again. This time I got to the Submit button. I hit Submit and I get a Network Error problem. I had thought the app had gotten better over time. Now it’s back to square one. I have to use my iPhone as a phone and call to pay my bill. It’s back to the useless garbage of years past. No different then the website from years ago. Here’s a place to start. Separate insurance and banking into separate apps.

I login and a pop up screen comes up! Shows my email and cell number and will not close! Unable to do anything???

Just tried to submit my milage on one if my cars. After I logged in I was presented with a screen that asked me to confirm my contact info. It was correct but there was no way to confirm or edit the info and get past the screen. This makes the app totally useless. Please fix this!

The pocket agent app is not user friendly and they are always ‘updating’ their software. When it’s updating, you can’t make any changes/payments to your accounts. When I tried to add a new checking account online to pay my State Farm credit card, it told me the system was down and that I should call their 1-800 number for help. When you call that number the person tells you that their system is also down and that you need to make the change online. Then, when you tell them that is what you just did, they backtrack and say, “oh the system should be working again in an hour, it’s updating.” No apology, just a deal with it type of attitude. The customer service is terrible! In some sick way they are attempting to make you default on your payments. I would NEVER recommend any State Farm Banking product, they are garbage!

I open the app and it says time to upgrade. I follow the link to the App Store and it says I have the latest version.

I liked the old version better. I was just starting to like the app but then Touch ID stopped working for some reason. I’ve deleted the app several times and it asks me if I want to enable Touch ID but it still doesn’t work.

App doesn't work if you are still on ios10. Blehh

This is pure crap. Sign in a message pops up to confirm my info. Info looks great. JUST MISSING THE BUTTON WHERE I CONFIRM MY INFO SO I CAN MOVE ON AND USE THE APP I’m sure it’s GREAT if I could get past that screen. Clicked on the message. Turned my phone on it’s side. Nothing. Tried to scroll up. Nothing. Throw the whole app away. Deleted!! HATED IT

I have been trying to use this app on my iPhone and it will not let me respond to the questions about correct information. It will no scroll up so I can answer yes or no. I have deleted several times but it keeps doing the same thing.

I have the app on my iPad and it’s fine. Installed on my iPhone and got same message as on iPad “good morning we don’t want to miss any etc etc please confirm your contact information. Problem is there is nowhere to do it. I am stuck on that screen.

I agree with a couple of other reviewer's that this is a sad app, and that the requirement for iOS 11, that I can't download, is out of reach. I'm thinking of leaving State Farm myself.

The app freezers after I use my fingerprint Seriously

This app is crazy! When I open the app, before I can do anything, it asks me to verify my information. But the it doesn’t say how and the screen freezes and I can’t do anything. It’s totally useless to me.

Rarely is ever does it load correctly and show you the info.

Have used it now for over three years. Each time we add a vehicle to our policy (3 times now) it takes over 6 mos for it to show up in the app. Other than that, it’s a pretty good app and they keep improving it.

Unfortunately the screen wont rotate in this app.

I have a vehicle loan I check on the website it tells me to create an account there isn’t an option for vehicle loan but the closest thing to it bank I submit my information using the account number that I was provided on the booklet and says information is incorrect

Website was never satisfied with my log in/password. Followed all the steps 5 times, always getting “error” message. I just wanted to email some photos to our Claims rep, of our car damages. SFIC/SFB does not appear to have email. No address found on site. Good Neighbor?!

I work for a State Farm agent and because I have an iPhone 5 I cannot access this app. Sure I can access the website but if I want to deposit my check I have to mail it in or find a scanner and scan it in. Huge inconvenience and not impressed.

Would give five stars, however there is no way that I have found to change my card on file for payment. Cards expire or have to be replaced and you should be able to change the information in the app.

It Won’t login

Third update: So State Farm updates their app and now it tells me I don’t have any linked bank accounts from which to pay? State Farm’s process for being able to pay from a non-State Farm bank account s***** to begin with (why go through the process of linking a bank account, which you have to do from the website, when others require only entering the account info you’re paying from in their app?), but I was willing to give State Farm Banking the benefit of the doubt, not anymore. This app and the non-intuitive website frustrate me enough I will most likely never finance anything with them again. Back down to 1 star and app deletion. Second update: was finally able to make a payment to my vehicle loan using the app, upgrading to 5 stars. Update: I can now see the loans I have through State Farm Bank but can’t use the app to pay them. Until I can actually view AND pay on all my bills (insurance and loans) through the app it will only rate one star; what’s the point of having the app if you have to go to the website to pay on the loan? Deleting the app since I have to use the website to access State Farm Bank, which this app should support.

So easy to make insurance payments and access proof of insurance. Great app. Thanks.

It won’t let me pay in advance!!!! I always pay my bills up a month or two in case I have any issues with work and have to go a while with out a paycheck. Not with StateFarm tho! Even when I call to Pay in advance I get flack from the agent. The app is useless if all you can do is pay when due. There needs to be the option to pay even a little ahead especially for people who get caught up in life and have a habit of forgetting.

Supposedly this app has an update and it won't let me use it until I update it. But the App Store says my app is up to date. I have a check to deposit and I don't know how they expect me to deposit it when their app won't work.

FYI- Any changes made to your policy take 2 WEEKS to show up on this app. What’s the benefit if it takes so long to have up correct info? Deleting.

Have had app before. Needed to update credit card. Way too many steps to get new # CC into app. Editing actual card # field unavailable. Worked around it and frustrating for a simple edit all other online pay windows are 2 steps. Had to update Email after signing in. Page full screen, no nav symbols to accept email verification. No way to go to previous page. Closed it and deleted app. Started over. Same issue. I’m on an iPhone 6 with latest version. You got a major bug with this and with editing CC info. Not going to use the app.

Thank you for the return of the landscape view, so very helpful to me! Also, I am happy to see that the entires for deposits and credits have returned to "green" ...so much easier in the eye. Great app, thank you for accepting feedback and doing you best to make the app very useful. Patience is key!

Every other business app I use supports landscape on iPad. Thanks for the update with landscape support!

What the heck??? Iam on 10.3 and required 11 ios..BS. No thanks

I'm giving this app 1 star because they have cut off support for anyone not using iOS 11. The OS isn't even a year old and numerous people have not upgraded. I can no longer get access to my insurance information.

They have made several nice changes to the banking (auto loan) section. Good to see scheduled and pending payments without going through flaming hoops to get there. I’ve upgraded them from 1 star to 4, and my review is based solely on the banking part of the app. Nice work, keep it up !

I tried to go in my State Farm app to pay my premium. It said I needed to upgrade the app. I hit the upgrade button, it rolled me back to the old app, said I needed to upgrade my app... an endless loop. Nowhere did it say I had to have iOS 11. Well I have a perfectly good 5s that works fine for everything I do except State Farm. We've been with State Farm for over 30 years. Now I will have to buy a new phone to use their app to pay my premiums... I'll have to reconsider our insurance company. Sounds like they want to cater only to the folks that can afford to change out their iPhones whenever their insurance company decides they need to upgrade. I'm upset about this. So the software engineers can't or won't design an app that will work with anything but iOS 11. Sad... you're going to lose a lot of customers. Bye.

App is easy to use. I am able to get all information about my policy that I need and I was able to store my insurance cards straight to Apple wallet, which I thought was pretty cool. Love it!

The app is really good for paying your policy or updating basic info. I never used the roadside assistance but when trying to replace a vehicle from the policy, that process was rather difficult. What made it even more difficult was having to wait for an agent to get back to you after the 4th of July. The agents never did get back to us. That means either the app failed to get the information to our agent or the agent just didn’t get around to it. Either way, bad experience overall. So much so we went with another insurance provider

When I open the app it says I need to update it, but I already have the latest app downloaded - unusable. iOS 10

Very useful . Improved design.

I love this app and use it to pay my auto and home insurance to go paperless. I do not want to upgrade to iOS 11.4 as there are still major bugs in it and I wouldn't use the added iOS 11 features anyway. All my other apps are backward compatible - why does State Farm feel they are special? Now I'll have to call my agent and pay over the phone. Sadly app designers don't live in the real world....

I tried the app and didn’t like it. The finger print ID never works and always makes reset my password. Fix these problems and I’d love to use the app

i find it helpfull.

It is handy to get our policy info and get a status update if claims. Some improvements needed but worth to have it.

State Farm app always has technical difficulties

There isn’t a way to turn on paperless statements, not all of my cars show up on my profile, my Agent has idea how to use it, and when she tries to send me a link to it, it’s a link to the website. When I try to turn paperless on on the website, they say they are having technical difficulties. I’ve been receiving that message for 9 years, hence the reason I downloaded the App! Is there no workaround? Their answer was, “Try again later.” How about, you try for me? I don’t have time to keep “checking back later.”

I prefer the older app. I can't even get Drive and Save mileage history with this app. UPDATE: July 30, 2018. It's now been one year since my comment regarding the deletion of Drive and Save mileage history from the revised app. It's still missing. Not good!

I downloaded the app. Tried for 15 minutes to login or create an account. I am looking at my State farm policy. The number and spelling were correct. Would not let me set up my account.

Ever since the update I can’t never log into the app using LTE even I’m at a well-coverage signal area of town. The loading screen is just there until I get a message of can’t get network connection. But the app works just fine at home with wifi. What’s the point of the app when you can’t access via LTE? What if you need the app for insurance card in the middle of the freeway and can’t access it? Paying tons of money for State Farm every month and you guys get a simple feature to work right.

Thank you for Apple Wallet, but now make it update automatically every couple months when my insurance card for my car expires!! I don’t want to have to go into app to re-import it. Other apps with items in Apple wallet allow you to pull down to update them. Currently, State Farm’s doesn’t let you pull down. “Pull down to update” Thanks!!! P.S. On the back of the card it says: This card expires on XX-XX-XXXX. After this date, replace your expired insurance cards by going to State Farm® app and adding your new card to Apple Wallet. You could just make this update automatically.

perfectly good 5c, stuck at iOS 10 - and thanks to state farm developers, can no longer use this app. brilliant!

With no landscape mode the app is nearly useless on an iPad or other tablet.

Will not open in both views as any iPad app is expected to preform.

In today’s connected world those of us who are constantly “on the go” typically depend upon our smartphones and tablets. I installed the app for use on my iPad. I immediately noticed it wasn’t mobile aware. The app would not rotate to a landscape mode. As everyone who uses a tablet knows....the landscape mode is the typical orientation when using a keyboard. It is the orientation I use 99% of the time. To not support something as basic as both portrait and landscape modes is sad for a company as large as State Farm. Launching a poorly designed app does not inspire confidence in the remainder of the company.

I have no desire to update to iOS 11 on my iPhone or iPad, with all the bugs iOS 11 has. Imagine my dismay when this app forced an upgrade to the app and now no longer works on either device. It would have been nice to know before I upgraded that you need iOS 11 to now use the app- I am very disappointed in State Farm for doing this! Glad I didn't need to show my insurance card to law enforcement from my iPhone. I will be deleting the app from both devices after this. At least I will be freeing up memory space on my Apple devices.

I only ever use this app on my phone 6 times a year. And when I do use it, I really need it to work and get my info easily. With all the passwords I have to remember in life, I’m sorry but my State Farm password is not at the top of the list. Every time I try to use this s***** app, every single time, I forget the dumb password and it only allows me 3 attempts before locking my whole account. Then the only thing it lets me do, is go through a password reset process. Which, If I do, then my computer’s saved password will be wrong and I will have forgotten the new password by the time I use the computer again. I would have used the computer in the first place if it were possible at the time I used the app. Very disappointing, I think I going to uninstall this complete time-waste of an app. It’s a real shame that there is no better way to login to this app.

Second update: was finally able to make a payment to my vehicle loan using the app, upgrading to 5 stars. Update: I can now see the loans I have through State Farm Bank but can’t use the app to pay them. Until I can actually view AND pay on all my bills (insurance and loans) through the app it will only rate one star; what’s the point of having the app if you have to go to the website to pay on the loan? Deleting the app since I have to use the website to access State Farm Bank, which this app should support.

Having a problem trying to login in I had the pockets agent app no problem now can’t check anything now I can’t even change my password I deleted the app and brought it back up again now it’s working perfect

I like this app for paying bills and it takes very little time. Good job!

Just like the website this app follows suit as difficult to navigate and doesn’t show the most common features wanted by a user. How hard is it to show what your policy balance is? When your policy renews etc. you have to dig to find anything. Simple is better! You can offer a lot of information but make it simple to navigate. This app does not do that.

It does not support State Farm secure messaging either. The app is really basic and seems to have less features than what is available on the State Farm web site. The “best” feature is filing a claim, which if you get into accidents a lot, it would be helpful. Beyond that, stick with web access on your mobile device.

I have an iPod touch gen 5. Apple has stopped making updates for this device. It still works great but State Farm feels the need to force people to upgrade their IOS in order to use their pocket agent. I say FOUL!!!! I can access from my iPad but I don't carry it around with me. Shame on Apple & shame on State Farm.

Good job State Farm, take a functioning app and give us 3 that don't work when the one was fine. Somebody needs to take whoever had the idea to s******* a functional and useful app out to the woodshed, best then with a stick and get the Gimp (see "Pulp Fiction" for the reference). Totally unusable garbage now. It'd be a negative rating if possible as this is no longer functional and the additional apps are useless.

Good for nothing app. Can’t even pay bills online.

I'm new to statefarm insurance and trying to install the app on my phone. It complains to upgrade my OS to install the app. I 'm not interested do the new OS just for this app.

Multiple screens are needed now to do what one or two clicks could do in the prior app. Password issues. Crashes. The app used to be great. The app keeps getting worse.

The older vision was easy to use I find myself searching for the information that I seek. It might be do to the banking and other features now on this app. Not user friendly

Please allow with older iOS, considering changing my ins if not.

An update to the app was actually a replacement. Needed to set up a new login to access account. Left my family stranded without insurance cards accessible.

Everytime I use this app I have to reset my password. It is probably the worst app I had...

I do not care for this latest version of the app at all. Much more cumbersome to navigate, no ability to use TouchID, cumbersome means to get an electronic image of my insurance cards. My disappointment reflects what others have written about the recent update. In short, it stinks.

I refuse to use iOS 11, therefore, the State Farm app is useless to me ... how about putting in a patch so others like me can use your app ... another example of how State Farm doesn't care about their customers

Had to constantly change login and password. App keeps kicking me out. Could have been a awesome asset to maintaining accounts and communication with State Farm but turned out to be complete trash. App is a total waste so don’t bother and save yourself the aggravation

Like many users I have an older phone (4S, iOS 9.3.5) that still works with most apps. Those apps are updated to keep us in the loop. State Farm's pocket agent assumes we can just go buy a new phone, I guess. I loved the old version where I could literally log in, pay a bill and be off in a minute or less. Now I have to use my laptop and the web site. C'mon, State Farm!

Tired of excessively too frequent new versions! Either CONTINUE SUPPORT FOR OLDER VERSIONS and do not force the update, or simply quit tinkering and leave it alone for a while.

I switched to sf because my old insurance kept going up every six months. Now sf keeps going up, but my vehicle depreciates every year. I pay more for full coverage, but sf pays out less and less every year if something were to happen. I have no accidents. No tickets. No anything. My insurance should go down! Not up!

No way to enter odometer and will not send email to agent.

App keeps booting me out I'm unable to view the app.. bring back the old app I can't view my account.

Doesn’t show everything the mobile website does. -1 Don’t ask me to validate through your web portal via sms when I’ve logged in through the app. -1

Great app! Very easy to use!

I have 176 apps that require passwords. Some/few are important and justify changing password periodically. I am not planning to spend all my energy to memorize all these passwords whether it's worth it or not. Changing password must be my choice; not you mandating it. If you say that has to be the way, so be it. I don't want this app.

I am with StateFarm foe past 31 years. This glitchy app makes me ditch them and look elsewhere. I have my insurance card in front of me while I am trying to create an account. The policy number written on the card has 15 characters including a space and 2 dashes. The app boots me out of completed page 2 to square 1, demanding I input 9 (or 11) characters only. After figuring this out, now it will not accept my First Name...... There should be a special place in h*** for people who develop and push these type of apps.

The app was ok but with a recent upgrade of the app support for anything prior to iOS 11 was dropped and the older app refuses to to anything except tell you to upgrade. With no plans to "upgrade" iOS soon the app is now useless.

Forces you to use iOS 11. I downloaded iOS 11 only to Only find out the Previous version of this app worked WAY better than the current version :(

I hate the upgrade. It was a much better app before updates.

Loved the app until they changed it to only work with iOS11. BOO!

First I tried to pay my $1100+ bill on my iPad using the app. It said I had to upgrade, but there was no upgrade available. Kept trying. Now I see in the reviews that I had to upgrade to iOS 11 to get that to work. Forget it. Then I tried on my phone. The app insisted that I change my password before doing anything else. That involved waiting for an email that said that I had requested to change the password - uh, no - and ending up at the State Farm website where I now had to enter new credit card info after resetting the password. What a pain, State Farm.

What Happened? the iPad vs of this app used to have Landscape view. Lots of people have a keyboard on their iPad so its always in landscape view... now with the latest update, I guess, you’ve removed it? Please allow landscape view on the iPad vs again.......

I legally changed my name recently. I took an original court order or approval to my local State Farm office. Then lady there made a copy of it and did some things on the computer. Now all of a sudden my app does not show I have any policies. I contacted customer service and was given a ticket number to update things. That ticket number is useless because there is no way to use that ticket number to do anything. I tried to update my name as it is now and it wouldn’t let me. Everything was fine until that lady did something on the computer at the office. Now I guess I’m going to have to take a trip back to that office to see if I can get things straight.

Xxx

I was pulled over for traffic violation today, and the officer wanted to see my proof of insurance… Which is the ONLY reason I have this app. But when I logged in with face ID, the app wanted me to reset my password immediately, and would not let me skip and continue. It was very embarrassing. You may want us to reset our password, but don’t force us to do it when we need our insurance card. Epic fail.

I am on an old iPhone 5 and can no longer use the app. So unless you change thing where I can download and use a version does not need os11, I will be looking for a new insurance company.

Whose bright idea was it to only support the latest iOS 11?

I’ve used Pocket Agent and now the State Farm app for a while now and they work fine for me. A couple of features I would like to see is 1) the ability to view the images of the checks I’ve written on my bank accounts. Just having the check number isn’t enough to help me remember what it was for. I have another local bank app on my phone and they have the ability to view check images. Seems like that would be helpful to have for most people. 2) having more info about my insurance products on the open screen of each policy. For life insurance, it only displays three pieces of info and doesn’t even include premium amount, unless a payment is coming due. I want to see my premium amount for all insurance products just by going to the initial screen instead of having to press two buttons to go into the details (for auto, cant even see anymore for life). I want to see it all.

This app is utter garbage!!

Same issues as other reviews I have read. I had to remove the old app now cannot use due to the 11 operating system. Terrible move State Farm Tech team. Many are not going to buy a new iPad etc to obtain your app - I won't. Very discourage by this update. Maybe you need two different version available for you customers.

Every time there is an update with the app I get locked out of my account for inputting too many incorrect passwords when I use my fingerprint ONE time. On my first try they lock me out of my account. This is a reoccurring issue that is so frustrating I wish they would fix it! I end up having to make a new password every month.

This app asks me for pertinent info: Policy number Name Etc When I enter it then tells me “email is invalid” But there is no field in which to enter my email. This is such a basic design flaw it makes me question just how thorough State Farm can be. My policy expires soon and this is one of many reasons I am considering a new insurance provider. This is pitiful.

The app is circular. It won’t let me update my credit card for billing. When it try to add a card it says go to account. When I go to account it has the old credit card but it is grayed out so I can’t change it.

I've used and it's been okay, but now it just says I'm using an old version, sends me to the Apple Store, shows me the same version I have, has only the Open link, hitch starts the process over again where it says it needs a new version. Worthless.

I’ve been using this app for over a year now and it’s fantastic. I can instantly see my balance, purchases, and deposits. Since a I use this account for misc purchases (bottle of soda, on the go lunches, etc) being able to check my balance quickly comes in very handy.

When will FaceID come to iPad?

Would be great if I could log into the app. After 3 minutes of loading it then locks up at the verification screen (if you have 2 step turned on) & logs you out due to “session expired”

I ready to change insurance company now my insurance went up. I was not told it was going up never received and notice. I had to many issue.

The app makes insurance so easy! Digital cards on your phone, plus, payments are so easy with the app. It is all done just right there!

Clocks forever and freezes on login screen. Tried deleting the app completely and reinstalling - does not fix it. Worked fine before. Irritating, 2nd round of bills I cannot pay by app.

Times out after trying to do verification EVERY SINGLE TIME!

Appreciate the improvements

This app skips mileage often.

Lags at log in, asks for identity verification, then won’t let you enter the code once it’s sent. Extremely annoying. Has never worked for me.

The idea of this app is great. I gave this three stars. Why did I give this three stars? Because I use my GPS to get around. My screen stays on when I do this. My car is hands free so even though my screen is on, I’m not actually looking at the screen or holding my phone. This app gave me a three rating for phone usage which lowered my overall rating. While I did read, in the FAQ section, that this does not count against me, it does affect how I view my score. I can not accurately tell what my score would be. Also, I have kids. There are a lot of times my son has my phone. When the app stops penalizing me for having kids and using a hands free GPS, then I may change my overall rating of the app.

I use Touch ID to login, the screen loads and displays the three options and then sits waiting for at least another thirty seconds before I can make a choice. I chose text, almost instantly I receive the text with the code and the screen changes to where I can enter the text however three times out of four the login process times out before I can select the field to enable the keyboard to enter the code.

These people do not have any idea how to write anIOS APP.You can never log in with this APP. T gives you two seconds to enter you 2FA code then it times out. The worst company I have dealt with.

Good job State Farm for promoting safe driving. App is great to see how I am doing.

This is the worst app I’ve ever used freezes all the time and never recognizes your password when you know it’s right. They need to fix it completely!!!

Since the last update, I can’t log into the app because it times out when trying to enter verification information. Frustrated!

And App freezes while trying to set up. I left GEICO after 31 years in order to bundle my home/auto/life and save $. So far, the App won’t even allow me to set up and I sat through a 25 minute HOLD for phone assistance. I use Apps for most everything so I’m not new to setup. I’m questioning the move from GEICO. Still can’t get App to work. Hope this isn’t a view of things to come. I love my local agents but....

It runs so slow I can't even get past the user verification.

Hangs at user verification. Please fix.

Identify verification during login is painfully slow. For whatever reason, StateFarm does not allow you to verify and trust a device, which means identity verification is done every single time you log in. The alternative is to disable the security feature. Terrible design. Plenty of other companies have implemented user-friendly security and StateFarm should take note.

The app looks fine, but the app doesn’t load very well and I have to log in twice because the first time the app freezes up and logs me out before I can verify (app won’t let me type in verification code because it is loading). Anytime you have to upload information (like pictures) you have to upload one at a time. Adding 2-5 pictures of an accident seems to stress the server and causes the app to crash. This was done both on WiFi & on mobile connection. Would like to give a better review, but the app is not very functional.

Trash

App keeps timing out when I try to complete the multi factor authentication, FIX IT!!!!

I’ve been using this app for many years and to be honest it’s complete crap. It never saves my password with Touch ID. So I have manual type in the password that is never correct. Then I go through the process of new password can’t be the same as my old password...what the hell. Hire a different developer or just don’t offer an app if you can’t excite it properly. I know 10 dozen kids that can program this application better in there sleep.

This app is awful! I can never log in and it always freezes my phone up. I can’t ever make payments when I want to because of this. This app is supposed to help and make this process easier but for me it has only made it harder. Save your time and energy and just call to make payments.

App is too slow!! Also ask for a validation each time you want to log in to see account! This is not good if you have to show police or others proof of insurance. When you get validation it times out! Very frustrating.

When 2-factor authentication is enabled, the verification form gets blocked by the loading overlay (the gray spinner) so you can't log in. Tried force quitting, restarting phone, reinstalling the app—no luck. Can't log in to the app unless I turn off 2-factor authentication from the website. For reference, trying to access on iPhone 6 with iOS 12.1.4.

Timeout before I can log in.

This app worked well at first.. then I went to log in a few weeks later and it told my my pin was wrong & I used the pin I ALWAYS use. Then I put my alphanumeric password in instead and it needed verification. That took forever to load.. and I mean FOREVER. Then I selected my type of verification then after that the screen froze. It keeps freezing at that spot. I would not recommend this app.

I’ve started using the app exclusively a few months ago because it’s easier to access than logging on thru the web site. However comma, as of late, it’s useless. Can’t log on, it dumps you out without warning, really starting to p*ss me off. I really want this app to succeed, but you guy have much debugging to do, good luck ☹️

The first thing they ask is to share all my information with Google. The second thing I did was delete the app.

The app times out when attempting to answer challenge questions for two factor authentication. Once logged in unable to update personal information. Do Not Use!!

I have been using the app for several months without issue until two days ago. I use the fingerprint login and that always works and it takes me to the “Select Verification Method” page. There are three verification method choices and no matter which one I choose the button will not highlight and the page times out or the button will highlight and the continue button does not take me to the next page and the process times out. This has rendered the app useless.

Would rate 0 stars if possible. This app used to work great for me. Not sure what happened but the app just freezes once I log in and won’t let me view anything. I would change my rating if the app gets fixed but until then my rating remains 1 star.

I have trouble EVERY time I try to login. First, it has ridiculous requirements for passwords, so infrequently must create new passwords. Second, logging in is always SO SLOOOOOOWWWW.... The app is just non responsive for lengthy periods of time. HORRIBLE!!!

The app login is slow, two step verification is slower then the login. It’s almost unusable. Thank you StateFarm App Support you have to jump through ten hoops to report anything. #Joke

All it’s good for us showing your insurance cards. I got new CC and went to update my auto pay and all you can do is add the card, needed to login to website to do a simple task of updating payment method on my autopay. Also had issues with claims and ended up having to use website for that also.

Many pages/items do not fit the screen. If a response is left out of one of the lengthy forms, the app gives no help to identify exactly what is missing let alone simply displaying the problem item. An old style app with a poor attitude toward users. Needs a lot of work still!

Wouldn’t accept any password combination I tried. Spent 15 minutes trying. Infuriating! I deleted the app

And then it says they will not be sending you an email confirmation, either! I won’t be using this much as not user friendly as far as documentation goes...

Just as I was glad they renewed the apps look, now it won’t log in with FaceID. Even though it gives the check mark for recognition, app says authentication failed. The website is very buggy as well. If I change insurance in the near future, this will definitely be a reason...

Both my wife and I have needed this app within the last 6 months. The app doesn’t recognize our policy number and the location map doesn’t open up. Fortunately I was on the phone at the same time and was finally able to get a customer service rep, but even that took awhile. He said they’ve had multiple complaints about the app, but still it goes on.

Do not use this app for accident reporting. I scratched another car with my car mirror, no damage to my car. State Farm paid to repair the other car. Then told me to send pictures of my car in the app. Thinking they might wanted to make sure my car had no damage, I sent the pictures in. State Farm then sent me a letter cancelling my policy. Reason I had two claims in one month. Called them and explained my car has no damage. Answer I got was sorry the computer say you got two claims in one month. After 30 + years with State Farm accident free I got cancelled. Lesson learned: don’t use the apps, don’t call the 800 number, talk to your agent ONLY, or your lawyer.

I want my cards, but no, they make you jump through hoops first. Deleting app. Funny how the responses always say sorry, but never address what the customers want. See ya!

Awesome app

I really liked this app. I paid all my insurance bills easily. Now I got updated out of the app. I have an older device running iOS 10 and the app won't work anymore as it tells me i need to upgrade but I can't upgrade because the latest version only works with iOS 11 and up. Not cool.

The app cannot seem to remember your account information from one login to the next. So if you need your insurance information to show, say an officer, you won’t be able to log in. The app completely forgets who you are and will often enough not recognize your password which will require you resetting your password on a regular basis.

I went to use the app a few days ago to pay my bill. I got an error message while opening. I closed it out and started again. This time I got to the Submit button. I hit Submit and I get a Network Error problem. I had thought the app had gotten better over time. Now it’s back to square one. I have to use my iPhone as a phone and call to pay my bill. It’s back to the useless garbage of years past. No different then the website from years ago. My last two bills I was able to pay even though my password was supposed to have expired automatically after two years. St. Farm never mentions that so you think you’v lost your mind while it’s St. Farms fault for never making clear their password rules. Trying to get a new password is more work and effort that planning the D Day invasion. I spent 3 hours on the phone trying to get a new password. Insane! My last two payments gave an error warning. “Thank you got your payment. Your payment was successfully submitted however we are unable to send a confirmation email. Please make a note of the information below for your records.” Seriously, St. Farm doesn’t have the ability to send an email. I just received a Happy Birthday Card. The intent wasn’t to wish me a Happy Birthday, but to sell me life insurance.

It takes forever to load and then I can’t enter in the code for two-factor authentication. It’s like the interface is broken or something

It started out as a good idea. But the changes in password requirements made it way too cumbersome and not very user friendly. I don’t need this app bad enough to struggle with a complex password requirement.

Mostly this app works great. But, don’t make me update when I only want to see my insurance cards! This is not something I want to wait on while roadside at an accident or with an officer on patrol.

For the past two days I’ve been trying to log into the app to pay my bills and I keep getting a message saying my insurance card in the Apple wallet has expired, THEN I get a circle that just spins and spins and doesn’t log me in. Help??

I downloaded this app to look at my mutual fund. The only reason I have this app. That feature was taken away and there is no estimate when that feature will return. So for now, the app is useless to me.

In current version cannot select the verification buttons to send two factor ID code. Therefore cannot login.

I love this app !!!! It’s very easy to maneuver. Thanks you for such a great app.

Wanted to like this app, but....... I couldn’t pay my bill with this app.

This is a great app. However for the last month it won’t load on the phone. Hopefully there will be a fix soon

State Farm needs to step up their game and improve their app. It’s upsetting that you can’t even access your statement on a PDF copy. It won’t let me make a payment either on the app. I’m seriously considering leaving State Farm because their app is frustrating!

I have been with StateFarm for a while and have been using the app for about 2 1/2 years the app is no longer working I can’t find my identification card I can’t make any payments through the app I just wanna know if this is going to be fixed

I manage all the accounts in our household. Can I see and make payments to those accounts? If that’s not possible, this app is useless to me.

You get to the point of entering a password and of course verify the password but the submit button remains great out. It leaves you with no options at that point so for the most part the app is just a symbol on my iPhone screen.

Extremely user friendly!

Useless updates make harder and longer steps to pay bills. Boa icon blocking important info all the time.

I would love to see my insurance card on the app, just in case I may need it I won’t have to dig in my console for it.

Can’t make a payment for an auto policy with renters insurance attached yes I go into there website through Safari and boom it’s right freaking there so I now saved more memory on my iPhone by uninstalling there app, thanks StateFarm for having no point to this other then to look at my policies literally that’s it and no in PA you can’t show proof of insurance to police

The app constantly logs you out and who can ever remember your login and password for the hundreds of websites out there. I have to do a post login and password reset each time i use the app, which is every 6 months or so. Not worth having it on my phone if it keeps doing this.

Terrible app. Always forgets the password when the app is updated.

Trying to create an account and it never works. No feedback, no errors...nothing.

It does not tell me that my payment is late! That should be the first thing that comes up when I open the banking side of the app!!!

Forcing app updates mixes incompatibility. I don’t upgrade to the latest os on purpose but half the time you app only works with latest os. And your password security is serious overkill! It’s insurance not the cia. 8 characters 1 cap is enough and stop making people update it.

Whoever makes this app doesn’t have a clue about security. It seems every time I log in I have to reset my password. To remedy this I enabled TouchID and it failed when I tried to log in just now. Then it said I had to reset my password. Insane. I wouldn’t be surprised if they are storing passwords in plaintext or the developer claiming that passwords are encrypted using SHA and a salt.

This app is flawless so far. Logged right in, paid my car, checked insurance policy, seen my insurance agent on there with photo and a way to get ahold of him if I needed to right under his picture. I checked my email to make sure I got an email confirmation for the payment I made and yup it was right there. Thank you for making things easy! Running latest Apple software iPhone 8 Plus if this helps.

Design is simple & modern. It is easy to navigate and gives great user experience. Everything gets updated in a timely manner. I love how I can manage both insurance and banking with State Farm. This app has all necessary functions and very easy to use.

I have 2FA enabled and I cannot even login to this app on iPhone.

I honestly hate this app from the beginning! Not only will it not give me an option to pay but it’s so annoying! Regardless if your insurance has cancelled we should have the ability to pay and not have to call.

This app doesn’t update your information quickly. It has been a week so far and my old car that I dropped insurance on is still showing up and my new car and pricing is not listed

Asked to authorize Face ID permission but the location permission came up. Shady as most would miss that. Worst was the only reason to get the app was to pay my bill and it wouldn’t do that even...

Edit 12/20/18 I just wanted to mention one improvement. I was trying to update my payment information since I changed my bank card but I couldn’t find a setting that allowed me to. If a way to change payment information was added that would be great! Other than that I’m pretty happy with the app. Edit 10/22/18 I previously made a comment how the Touch ID was not working to log in. A few days later I was that the issue was fixed and now I have no problems logging in via Touch ID. Not only am I happy about this but also with the customer service provided, they were able to quickly solve the problem. The app itself is great, I am able to easily view everything I need and I really like the option that I can add my insurance card to my Apple wallet.

Update: They seem to have solved their issues. It works well now. The app is pretty good when it works. But lots of times I login and it says network connection is unavailable when though I have a strong signal and I'm on WiFi, and other apps can access the internet just fine. It also can't access "enhanced login" meaning faceid sometimes. Just says it's unavailable. If they fixed these spotty issues it would be a solid 4-5 star app. Update: it's even worse now. Face Id is totally broken. It requires I setup two factor authentication for every time I login. It's clearly a bug but a really bad one. Hey don't want to use your password? Great use faceid with a personal id question you have to type in every single time.

Super annoying. And never consistent updates. I feel like some of the kids games have better update and run smoother then a fortune 50 company app.

Since the latest IOS update once you open the app you can pull up passwords but after that enter to open your account does not work. Please update if possible - using iPhone 7 w/ 12.1.1 iOS

Each update seems to be worse. This app use to be very simple and user friendly but not so much. I hate that I do not have the option to save my password or use the Touch ID to log in any longer. Please go back to the older version and stop trying to fix what was already working.

Stuck in an infinite loop, app says to update, redirects to store, store says to open, which it opens and tells you you have to update

App is really nice other than the fact I can’t pay my auto and renters insurance premium each month. Please make it where you can pay your bill and the app would be excellent. Should be a easy fix!! Come on State Farm.

Easy to use and does everything I need

Tells me I need to update the app. But there is no update. Can't use the app without the update. Worthless.

Since the update, not all the security functions are working. It fails to connect to Touch ID. It also fails to load all your information to the app. It seems like the app can’t authorize or authenticate the private information correctly. Please fix or delete the latest update.

This app is such a pain to me honestly. There have been several times where I enter the correct login info and it tells me it’s wrong so many times that I’m locked out of my account, then I call and go through the whole process of resetting a password, only to be locked out (for “security purposes”) for days still anyway. And half the time I actually DO get into my account, I’m unable to pay my insurance bill because they say my card is declined over and over, until I finally give up and call, and then use that same exact card to successfully pay my bill over the phone. So really there is basically no point to even having this app, except the one time ever that I used roadside assistance. Which I guess it worked well for that, but it would be NICE to have a convenient way to pay my dang bill which is why I installed this app in the first place

Worst app ever!!

Mobile app not working! I shouldn’t have to update my IOS to use this app!

Apparently if you have scheduled payments you can’t go in and make a manual payment via the app now.

Your app directed me to enter info rather than call!!!! Now I have a claim number but State Farm has no record!!!!! Back to square one, this is not acceptable!!!!

The app is pretty good when it works. But lots of times I login and it says network connection is unavailable when though I have a strong signal and I'm on WiFi, and other apps can access the internet just fine. It also can't access "enhanced login" meaning faceid sometimes. Just says it's unavailable. If they fixed these spotty issues it would be a solid 4-5 star app. Update: it's even worse now. Face Id is totally broken. It requires I setup two factor authentication for every time I login. It's clearly a bug but a really bad one. Hey don't want to use your password? Great use faceid with a personal id question you have to type in every single time.

i haven’t been able to log into my account on the app OR the website for WEEKS. every time i try, i get an “unknown error” message. i don’t know why this hasn’t been addressed. pretty obnoxious being forced to call while i have bronchitis and can barely talk because they won’t do anything about it.

Ive used the app for awhile now and it has always worked great for me to pay my bill. However, this latest update (7.9 as of 11/17) won’t allow me to use my fingerprint to log in. And it won’t allow me to set it up again. Keeps saying an error has occurred and it can’t set it up. Would be 5 stars if that was fixed.

perfectly good 5c, stuck at iOS 10 - and thanks to state farm developers, can no longer use this app. brilliant! Update: oct 2018, still no word if SF is going to support older 5c/32-bit compatible iOS devices - perhaps if SF thinks it is to costly to support, perhaps SF would buy us a new iPhone

When the app works I enjoy paying my bill online. However since downloading it this past June it has only worked twice for me. It always says the app is having trouble loading. I love using State Farm and am surprised they would have such a faulty app. Guess it’s back to mailing checks for me :(

I like the app but would like it even more if they can make the payment on the app a little more easier and less complicated always have so call the number to try to make a payment earlier or Pay half

I had installed this app to keep up with a active claim I have. Looking through it nothing about my claim would show up on it at all. I could go login on my pc to their website and see everything about my active claim with no problems. Not one piece of info would show up from the claim section of the app. Useless...

Update: Now that I’ve upgraded to iOS 11 the app works fine. But I was pretty frustrated that it just stopped working one day when I was on iOS 10. Makes me wonder when I’ll get cut off again for not upgrading to iOS 12. Old review: App says it needs to be updated but App Store says I am using the latest version so I'm stuck.

Previous version worked...including Touch ID. This version’s implementation is a disaster! Do not update your app!!! Update: “new” enhanced login is a train wreck! Can’t login at all now!!

Very mad that I have to update to iOS 11 to use the app still! Most developers offer the option to download an older version of the app but not this one so stupid!

This app always makes me reset my password because it says it’s incorrect when I know it’s not. To make it worse, the reset password function doesn’t work. It says it sends me an email to change the password and it never does. They expect you to call and wait a on hold for 45 minutes because they can’t get their systems correct. They’re not being a good neighbor and they definitely are not there for you.

Cannot log in on my iPad, deleted app, aw reinstalled it, will see what happens

If you want a quick reference for your policy info this is fine. If you want to pay your bill then it’s a a waste. Even though I’ve paid half of my bill this month when I go to pay the remainder my only option is to pay the full amount. Don’t ask me how I managed to pay part of it the first half of the month and can’t change the amount now. Not user-friendly in this regard.

If can’t change my payment options. If you want me to pay my bill, how about you let me add my current card? Just a thought. That’s fine, let me fire up Netscape Navigator and visit your World Wide Website via my computational machine. Is Windows XP too new for your design team?

Every time I try to login I have to update it. Won’t let me log in unless I do

It’s a good app Can pay my bills and have insurance cards handy. Nice simple app I don’t want to be forced to update it 5-6 yr It’s unnecessary just to do what I use it for Plenty of apps still work without forcing its users to update—- this one isn’t that special

I do not like apps that force me to update to an inferior version. The previous version has been sunsetted is not a way to take care of your customers and is infuriating. Especially when the ID cards are needed immediately!

I love how easy this app is to manage my policies and file a claim. I love my State Farm agent but it’s nice to know I can view my billing and claims without having to call in and take up my time, especially at work.

Touch ID no longer working on iPhone 8+

Not the most intuitive app and can be frustrating. On the other hand, I am able to do more now without calling my agent which is good. Some key fixes which need to happen: 1. I cannot figure out how to delete or even edit payment methods — so my payment options are getting filled with confusing cruft. 2. When I cancel payments I cannot immediately queue up a new payment (with a new method) so I end up having to remind myself to log in 2-3 days later to again try payment.

State Farm Sucks🤬🤬🤬 time to get a new insurance company. Hurricane Florence damaged our roof and State Farm thinks it all can be fixed for $648. take our money but they never help. there won’t be a third time. we are done with State Farm both home and auto will be with a better company 👋🏻👋🏻👋🏻👋🏻

Tried logging in but was prompted to load updated version, but... It won't! Help!

The new updated app has created even more ease with managing my insurance accounts. I love all the new features as well! The Community Offers is fabulous! Thank you so much State Farm!

Edit 10/22/18 I previously made a comment how the Touch ID was not working to log in. A few days later I was that the issue was fixed and now I have no problems logging in via Touch ID. Not only am I happy about this but also with the customer service provided, they were able to quickly solve the problem. The app itself is great, I am able to easily view everything I need and I really like the option that I can add my insurance card to my Apple wallet.

The app seems to be very limited on what it can do. For example: there is no way to do an External funds transfer for banking, nor is there an intuitive option to open their website to have access to these functions. The workaround would be to visit the website and do it that way but the mobile website doesn’t have this option either. On top of that the mobile website doesn’t have a link to open the full website. Essentially I want more functionality in the app or at least a shortcut to the website with that functionality.

You only use your insurance app when you need to pay a bill. For most people, this should be every six months. However, every time I open this thing it says it needs to be updated. This is a really frustrating interaction with your company. Make your existing app continue to work after you release a new version.

It’s been over 6 months, a bunch of updates and even an upgraded iPhone and still every time I use Apple Pay to pay my bill I get that s***** zip code mismatch. Apple Pay works with everything else, please fix whatever bug is causing this annoying issue

The app keeps stopping me from getting in. My password, finger, etc. keeps failing. I can go to my computer and get right in with same password. Frustrating when I’m looking for a status on my claim.

This app does not work for iPhone 5. Please fix this.

Seriously?! This app doesn’t work, I try to pay my bill and it says no payment due when in reality there is a payment due 🙄 Ugh...

I’ll give this App 5 stars if you can setup reminders for payments

Horrible app design. I wonder what 3rd rate IT staff State Farm used to produce their app.

I enjoy the app except for some reason the Touch ID does not work anymore I deleted the app and reinstalled and it still doesn’t work. With having so many passwords I rely on Touch ID

Poorly laid out, as is the website; counterintuitively arranged. Couldn’t figure how to make a payment on a policy. So, I have to call my agent, which means I wasted 45 minutes on this lame app. Makes me want to switch to progressive.

New customer, just using for insurance—clean layout, it’s nice you can add ID cards to Apple wallet, however Face ID does not seem to be working. It’s turned on but when I open app it still asks for password, tried turning off and on and reinstalling software. Running IOS 12, please fix State Farm, thank you!

This app is ridiculous and crappy.

The first thing I saw when I opened up the app was that I have to IMMEDIATELY agree to a long legalese EULA or TOS, before I can even see how the app works. Therefore I got so turned off, that I just simply deleted the app immediately. I do this with all apps that immediately require me to click “I agree”.

App has everything I need. Thank you!

I’ve tried for several weeks to login to the app and every time I get a message saying “We couldn’t get a network connection.” There is nothing wrong on my end...I’ve tried it in numerous location with and without wi-fi and it always gives me that message...

Overall I like the features of the app and the reference information it provides. I found an issue when using to file a claim and that is around the “cause of the accident” I chose weather related, but the options available did not relate to the issue. I did not see and option to go back and make the correction. I could either cancel for move forward. Not a well designed flow

Not up to par for such a major company. Have to log in each time Update again. Thanks got a ticket because it was locked in a circle of death that wanted me to update, when I tried it took me right back to the app which wouldn't work. As for your response that you can't stay logged in for security purposes- that's horsehocky. I use apps for much more important purposes and you stay logged in for the basic things. That's the purpose of an app. If I wanted to login each time I could go to your website

Very disappointed that Mutual Fund account viewing was removed from the app. Sure hope the new enhanced version includes additional features like being able to manage the electronic transfer accounts associated with the account. Moving money electronically and quickly is standard practice in managing your wealth. Time to step it up State Farm.

I downloaded this app so i can pay on my renter insurance after just getting it. I type in my policy number and it says i have no information when i have the paperwork from my agent stating i do. A waste of time to not be able to use an app

1. No obvious way to access Siri shortcuts. And when I asked Siri to display my insurance card, it reported that it was not possible as I was in a car. 2. No obvious way to opt out of community offers (which do not seem to be very relevant to me, in any case.)

Never works, doesn’t let me sign in on my same phone I’ve been using requires a passcode, passcode doesn’t work, and then closes itself before I ever get to a home screen. Useless