Progressive App Reviews

Tried to report a claim using app and after that I couldn’t log in again. Deleted app and restored to try and fix it.

Hope this isn’t an indicator of how working with the company during a claim will turn out. I’m a new Progressive client and this poor start with their app doesn’t bode well.

Can you guys make a way for my insurance card to go into my apple wallet

It’s time to support Apple Pay.

Set up a tow for the following morning 8:00AM. Received a text 7:00 AM tow was on there way. It’s almost 12:00 PM and no sign of the tow truck. Called numerous times and each time they said 20 minutes. Progressive must work with the cheapest tow companies in town. Terrible customer service. I am starting to miss Geico.

They did a great job with the layout. It is so simple to find what I need. It’s sleek, fast, and haste-free. Most companies bloat their mobile apps. Please don’t change this design Progressive software team. Nice job!!

Progressive is better priced than the rest

Progressive needs to support ApplePay for ⭐️⭐️⭐️⭐️⭐️.

They rip you off Geico is better

So a driver insured by this company hit my car parked at work and they’re refusing the claim waiting to find out why thank God I don’t have them as my issuance. If I were you I think hard about choosing this Co besides self driving cars I will take them out soon Or at least as they know it 🤙👍🔥 With their mascot having Red hair we all know she has no soul

Easy and simple

How can i access thru the internet but not through the app? Someone please explain! This needs to be fixed!

Received email notification of auto insurance renewal premium due. Downloaded the Progressive mobile app, and was able to quickly submit payment via ApplePay on my iPhone. How cool is that!

Great way not to forget insurance payments! And get a discount. Checking accounts are normally used but Progressive is now giving option to use a card. Checking transactions have to clear the Federal Reserve before they are sent to your bank. This is why it can take a few days for money to be withdrawn.

Good coverage, but premiums are very high. They don’t prioritize the customers at all. Two years ago they “totaled my car” leaving it with a salvage title despite it only have a cracked front bumper and headlight which could have been repaired enough for around $500 without discussing with me prior to having it a officially declared a salvage vehicle. Then they only gave me 1/2 of what it could cost to replace my vehicle and I ended up without a vehicle for a while. Now I have a filed a claim due to an animal knocking off my drivers side mirror and they are repeatedly trying to get me to drive it without a mirror because the repair is going to take so long and they don’t want to pay for the rental car that I have been paying outrageous premiums for. They would rather me lose my life in a car accident than to pay out anything or attempt to get simple repairs done in a timely manner. And I have been a customer with them for over 20 years and 10 years with car and home insurances. They do not value loyal customers at all, therefore I would it recommend anyone to consider using progressive for anything it is the best deal they can find, but that would be very unlikely.

This app is super disappointing. Im forced to an upgrade screen when there are no updates even available and I am unable to submit payment. Additionally, the app works maybe 5% of the time which is frightening because Progressive is offering it as as proof of insurance and, at least for me, no longer sends proof of insurance if not requested. The only thing more disappointing than this impossible app is Progressives truly insane rates...

I pay every 6 months I love it

Horrible insurance company and horrible app!

I recently had to file a claim so naturally I went to the app to look into it. "Claims Center" was listed so I went through to file my claim. Great, done, that was easy. Except it wasn't done. The body shop, who received the work order, had to call me to tell me that my claim was not actually submitted yet and that I would have to call for my claim. But everything on the app tells me I'm finished. So I call, and yes, you do have to call. But the app doesn't tell you. It makes it appear like it's finished but you still must call. If there had been a simple notice at the end stating this, that would've been great, but there wasn't. So the fix that could've been done while I was at work didn't actually go through, and now I'm taking up my Saturday morning to do it. Progressive just tell us more clearly for Pete's sake.

Offered a very affordable policy, and when I totaled my car they were very friendly and understanding. They even issued me a refund for the month I paid. Will be using them again when I get a new car.

Honestly I just got progressive. I used to have geico and honestly I don’t no why I didn’t just stick with geico. The are so easy and progressive is not easy to do anything. The whole process to set up insurance was absolute insanity. The people I was on the phone with were absolutely rude and spoke over me. They would ask me a question and I couldn’t even answer without cutting me off and being so rude. I’m highly considering dropping progressive and going back to easy nice ppl at geico.

This app feels extremely useless. I can’t do anything on it except have access to my insurance card. Anything else, it just takes me directly to the website. If that’s the case then what’s the point of the app?

My car broke down about two months ago at a red light. Thx to a nice young man and his girlfriend who pushed us to the side. We called for roadside assistance around 11:30 pm but no one came til 4am. They still have yet to apologize. 😡😒😡😒😡😒

The website gives more complete and real-time information. The information provided by this app is a subset and is not updated in real-time. Use the website.

This review is more based around the claims process then the app itself. I hit a deer 2 weeks ago around midnight on a Sunday. I used the app to file my claim instantly and the very next day I received a call from them confirming everything. They had me in a rental car and my vehicle scheduled at the body shop literally 1 day after the accident. It took the body shop about 1 1/2 weeks to complete the work but the entire time my Progressive rep kept me updated and was very polite and professional. Everything went so smoothly which is very much appreciated after having an accident which is stressful enough. Thank you progressive!!

This is the worst insurance company I had ever, my coverage finished and they let me pay 1 more month, i had and accident and they didn’t want to cover anything, they are a scammers , they want money no matter what, then, they said after 6months with us we’ll give you and Offer if you continue whit us and then they increased the amount per month , shameful

Progressive asks for document proof of Marie’s status, garage adress and previous insurance but when I try to upload it through the app it’s crashes. Now I have to fax them as I live on in 1990s

Nothing but the best of customer service by Allen Agency and carrier Progressive. Rates are great. So glad to have been directed to Progressive by my agency.

I’ve had nothing but wonderful folks when talking about anything with my insurance. I bundle and the prices are more than fair and I have checked. Thanks for your services with me 😬

I’ve been dealing with an ongoing issue that’s left me now car-less for 12 days and every single time I call customer service or the claims department I get transferred to someone who can’t help me or to a voicemail. I’ve emailed and left several voicemails. This is the most infuriating situation with any company I have ever dealt with. I really wish you guys actually cared about your members and leaving them without transportation.

It would not let me login. I had to call customer service which was fine but took extra time that I did not want to take. And then when I got my temporary user ID and password and tried to login another time – – when I clicked on terms and conditions it booted me out and wanted me to re-enter all the information. It should not be an obstacle course to log onto the app. I was hoping that it would make it easy to see the status of my account when I want. I won’t be using the app because it’s just far too inconvenient.

I have both personal auto policies and business auto policies but can only view one. Customer service says there is no way to remedy the issue. Surely a company the size of Progressive can fix this! Otherwise, it’s a nice app.

Worst commercial ever. Flo gives way too much life to the brand. Giving the spotlight to something square and not as perky, really diminishes any enthusiasm associated with joining progressive.

I read reviews before downloading the app. I didn’t see ANY negative reviews about THE APP that weren’t mixed with rants about bad service the poster supposedly received. My TOTAL rate for 3-cars is under $100 per month, just like they said it would be & have always been professional to and helpful with me on the phone. Better yet, I downloaded the App, logged in no problem, noticed that all my credit-card information (from my online account) was already in there & I paid my bill in about 3 taps! Confirmation email came in immediately as per usual. Easy! By the way, to those complaining about compatibility with Apple Wallet app, keep in mind Police won’t always accept what is on your phone-screen as valid form of proof required by law. If you drive safely, pay your premium on time & don’t ever be a j*** to anyone, particularly to any of the representatives of your Insurance Provider, you’d be amazed by the ease of coverage and service you will receive! Thanks, Progressive, for publishing a PERFECTLY FUNCTIONAL APP that has indeed made my business dealings with you even more convenient & easy.

Bad insurance ever people don't let them rob you

This app constantly crashes and provides incorrect information. Even talking to them on the phone is not very helpful and even though I have autopay I still get notifications saying I'm gonna be late on my payment. One day I'll get one beep on my snapshot and it'll say I got 5 and another day I'll get two and it won't show I have any. I will be very upset if my rate goes up because of this

This app is so easy to use and everything is super easy to find!

I’m giving Progressive 5 stars because they offered me the best rate and great customer service. My insurance monthly is $107 for one car with Snapshot. Other companies wanted to charge me close to $200 or even more a month. Never had tickets or accidents so I’m not sure why so high. Here’s my comment about customer service: Recently, I was gone about 6 hours from home for work. I drive a company car. I was gone for about a month and a half. While gone, I had no access to my email because I use a company computer and phone which restricts a lot of things. I came home a few days ago and found my car battery was dead. I got into my email and saw my rate went up to $176 every month. This was due to the Snapshot not being recognized because of the battery. I called Progressive and let them know of the issue. In about 15 minutes, they re-enrolled me in Snapshot and I got the discount back. I really appreciated that because I can’t afford the extra $70 every month for insurance. Thank you Progressive for being my #1 insurance!

It may seem tempting to choose the easy option and install this app for a discount. Please don’t. I find that the tracking works quite well, however, the app does not allow you to edit whether you were a passenger or not past two weeks. I am headed for a rate increase because I made the mistake of forgetting to check the app after a trip to Omaha with my boyfriend driving. If you are not into setting alarms to remind yourself to review your trips for the week do not download this app!

Payments and claims are great. Would prefer to see a more intuitive interface and ability to add ID cards to Apple Wallet. (If it’s there, I haven’t figured it out!)

I just finished talking with the best insurance representative I have ever encountered. His name was Timothy from Cleveland and I’m sorry I didn’t get his last name. I was upset about my bill increase, he was sympathetic and patient explaining things I didn’t understand. He took the time to ask me questions about discounts, which I used. For a retired couple on a limited income it meant so much for him just to listen and help me find ways to lower our bill. Thank you Timothy!

I agree that a lot of people tend to find one little bitty thing and turn it into 100 things you would think that somebody shot them with a gun or put sugar in their tank. If you are kind to these people, I swear you will get kind back. It’s not Chinese geometry hear people sometimes they have bad days too so I’m pretty sure if you were to call later on you wouldn’t have the same experience I can almost guarantee it and get the app works just fine so it might be the operator, Because the company is big as Progressive just like every other company updates their apps practically weekly so it’s not the apps fault. And I guarantee you the ones who are complaining are the rubberneckers on the road who just have to see a person changing a tire like it’s some sort of dinosaur invasion and it’s just totally unbelievable everyone look it’s the craziest thing we’ve ever seen!!! Let’s be sure and slam on our breaks and calls accidents on the interstate because were incompetent and borderline r******* and I don’t mean that in a sarcastic way I truly believe that I’m sorry but just like the man who has the comment on the app page 1st to see I agree with every word because it’s true. Good luck to the unfortunate..Maybe your luck will change if your attitude changes but I don’t see that happening either LOL #myprogressiveangels

The app does NOT work with Apple and the service has been great but it’s not as low as they say it will be. My insurance is $170 for 1 car!!

Don't do it!

Ridiculously hard to prove where I lived. A dec page of my homeowners insurance policy or my drivers license or car registrations were not adequate.

I log into my account and go to my policies. Both say “web only” and open in Safari instead. Then the web page shows no policies under “My Policies”. Great work 👍

My progressive rep wouldn’t do anything and had me go through the other insurance company contact. What am I paying progressive for?

The app functions well, does everything that I want for the most part. It will not let you save you’re insurance cards to wallet. I’ve read progressive says that Apple won’t allow it or something, which is 100% bs because when I had Esurance I could save my card to the wallet. I’ve had to go old school and waist paper to print it out because I’m not giving law enforcement my fully unlocked phone for my insurance verification.

I understand that moving from one state to another requires new documents to be signed. Their app will not allow document signing via their own text in the app. I sold and bought houses with my old iPhone. Moved house contents with it. Shipped cars with it. With this latest iPhone, simple doc signing is a no go with Progressive and only with Progressive. Also, I e-signed the same document twice on a laptop, signed the same doc from paper contract I requested. Now a 4th request to sign the same document. What is going on over their Progressive? Unusable.

I have had Progressive for several years without having to use it. Sadly that changed earlier this year when a rather large elk hit the front of my SUV crumpling the hood breaking the headlights but considering what it could have been, I was blessed. When I called to report it, I was extremely pleased at how smoothly the whole process went, from taking my information, explaining their process and making sure I had phone numbers should I need to contact them about the claim. Their adjuster contacted the facility who would be doing the repair work and things went smoothly. I was impressed from beginning to end and grateful for their professional management of everything.

The app does is not at all compatible with password managers. You aren’t allowed to paste into the password field, and the field clears when you switch out of the app. Because all of my passwords live within a password manager, the only way for me to login to the app is to copy the password manually from my desktop. Very disappointing as a new customer. Please fix this as soon as possible.

I’ve had progressive for 17 years, 4 different cars, 2 different states and several mishaps! Never had any problems whatsoever... I’ve been quite happy

Can you please have it where you can have your ID in apple wallet! Printing a copy is soo dated!!

He tenido muy malas experiencias con esta compañía de seguros,te aseguran y te ofrecen póliza para autos de forma engañosa,con pruebas en las manos te mienten en tu cara y roban tu dinero. Luego culpan a la agencia que trabaja para ellos,la agencia culpa a la compañía,y el final de la historia es que siempre toca pagar lo que dicen porque sino sus operadores te amenazan y te dicen que te reportaran al buró de crédito. Ladrones,estafadores,eso son.

Solid app. Very user-friendly. However, they need to support Apple Wallet. Developer’s have responded to a few reviews here stating Apple Wallet doesn’t support legal IDs, but American Family and State Farm both support Apple Wallet. 🤷🏻‍♂️

The review ratings here are supposed to be for the app not the insurance company so please stop complaining about it on here. This is not the place for it.

I’ve had Progressive for over 5 years! Just reached the “Diamond Status”. I’ve had several small claims and as time goes by my rate keeps getting lower! Very pleased!

This app constantly crashes and provides incorrect information. Even talking to them on the phone is not very helpful and even though I have autopay I still get notifications saying I'm gonna be late on my payment

I found this app very well organized and easy to use its essential features.

It’s the worst! Every single time I log onto the app, it says “ID cards are unavailable at the moment. Please call Progressive at 1-800....” I was ON THE PHONE with Progressive when it says this and they tell me to call back later and ask for technical support. What an aggravating, complete and utter waste of time and energy.

First, what's the point of an APP that just sends you the their WEBSITE every time you want to do something??? Second, why can't I add a motorcycle or ATV to my vehicle list with calling an agent? First you tell me I have to do it through the website, then you tell me I can't even add the vehicle.

Recent update erased my login info and touchID saved settings. Once I filled the username and PW, I was able to log back in.

Useless app. It will not log you into your account without changing your existing log-in and password, and requests password formats that are proven to be ineffective. Plus those s***** security questions. I’m not resetting my entire account just to use an app. Send it back to the developer for fixes.

I can pay my bill or add new vehicles or even update my policy. Not happy

Progressive is the most fraudulent company I have ever had the misfortune of being a customer who they tried to absolutely ROB blind, but luckily I will not let them and not only have I switched auto insurance companies but I am writing this review in hopes that I can save you from progressive! I had auto insurance with progressive just over a year, I had one accident where I provided proof in pictures that I was hit and they decided to secretly say that it was my fault. I never knew about this until recently. How sneaky and underhanded of them! Not only that but the progressive auto insurance building that I took my car too in San Antonio TX on horizon hill Blvd was also a bunch of sneaky underhanded scammers who not only refused to fix my vehicle even though I had full on coverage to the max! They not only decided to falsely put me at fault, but totaled out my car as unfixable when all it needed was a bumper. Not only that but my car was there overnight and they rolled down all my windows when they knew it was raining outside and all my seats got wet. I had to make an additional claim which I received $150.00 for that took about 6 months to receive in the mail. Just around the time I received my congratulatory post card on the mail from progressive of being a one year customer, they started billing me every 14 days as opposed to every 30 days. This was an interesting shock, inquired about the time frame and they had every possible excuse in the book as to why I was being billed so often. The bill was 185.00 every two weeks. Most recently I got my bill down to 130.00. I decided not to pay and see what sort of late charge they would come up with. A $55 late charge! The bill overnight was suddenly $185.00. I finally had proof that they were making up random numbers, charging what they felt like, and most importantly being frauds! I let them know I was overjoyed to be canceling with them, and switching to a decent and more reasonable car insurance company. Which, even though progressive thinks that placing at fault in an accident that I was not at fault for, I have a message for you progressive... what is that Cardi B song? Bodak yellow? How does it go? Lol! Happy to never look back and move forward with my new auto insurance who I have already spoken to and is very decent. Chow!

Can someone please tell me how to get the app to download? It just spins forever. I’ve been trying to download it off and on for a month now

Very Helpful! Son’s car broke down out of town. They helped me find a reputable place to get it repaired and towed the car there! I don’t know what I would have done without the service!

They just increase my monthly insurance payment without even my knowledge until it was almost time to be payed up !!! This made me angry !! Ugh !!!

Just resigned with progressive because of lowest rates. However about 2 years ago I was called a liar by a supervisor because he said I was lying where my car was parked @ night. Told them send someone to come check, told me waste of time. Dropped them in 20 minutes to go to Geico. Hope this experience is more professional.

I filed a claim and they couldn’t even get a representative out to see the damage for the car. I had to download their useless app and do a photo estimate. A bunch of pictures and videos that will get seen when they want to because they still haven’t gone through them after 4 days. My dad is with State Farm and they sent their representative within 2 days after everything was filed and in order to estimate the damage. He didn’t have to worry about anything, they handled it absolutely everything even with giving him the best options for a rental. All this was in order so fast. Been working with progressive for almost 3 weeks what a shame. Do what you are payed for. I shouldn’t have to do it for you.

Progressive needs to support ApplePay.

Unable to see auto policies online or on app.

They claim we cancelled auto pay more than once test took money out Anyway.. and prices have changed three times time to find some one new without canned responses to fix or stick with the program.

After receiving one quote. I called because in my area we need Wind/hail coverage so I got another quote from them. Then we received two quotes (one addressed to my husband and I. Then the other was addressed to just my husband). And was $500 more and no Wind/hail I call that bait and switch. Will not be going with this company. Progressive needs to check what this company is doing.

I can’t to log in Progressive because at each attempt, I was told to contact Progressive. I think there’s a bug in this build.

I recommend Progressive insurance because of my years dealing with them. Whenever I call just to ask a question they have been patient and knowledgeable with the correct answer. When I had a claim they were very efficient and paid in a timely manner. Some people I told of my experiences with this and other insurance companies, have signed on with Progressive and are satisfied. Thanks Progressive.

The app itself is user friendly. Hardly crashes and set up nicely. However, I wish Progressive would use Google Maps. It’s much more efficient, up to date & has millions of locations to choose from. The map they’re currently using (apple map / siri map in my case) has less options to select from. Example say for instance I need my car towed to “1234 W Brown ln suite 103 Purple, TX 77777” it won’t let me use that it’ll have an address SIMILAR to it such as “1234 Brown ln, Purple”. I can’t stand that. I would have to select that option & call the tow company they work with to update the destination address. PLEASE UPDATE YOUR MAP TO GOOGLE MAPS FOR US. It’ll cut down on the hassle having to call the tow company.

Signed with progressive in March of 2019, and the policy was canceled in April! They are honestly scamming people since the policy couldn’t be reinstated and will have to start a new one! This app is pretty basic and really doesn’t do much. The only thing I was using it for was to check the snap shot data it was collecting and double check when my auto draft was happening. The reason I am frustrated with this app and progressive in general is that my auto policy was canceled by underwriting due to my self not calling in to RE- VERIFY basic a** questions. Maybe these “questions” should be included in the snap shot device when it comes in the mail, or HELLOOOO ON THE progressive app, (not the snap shot app!) This seems like a ridiculous reason to cancel a policy, WHEN YOU HAVE A PERFECTLY GOOD APP TO UTILIZE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Do you know the other part that really gets under my skin is that I was in contact with progressive two times before this occurred. One being I got into an accident 4 days after I got my policy. The second being I needed help with signing documents for a renters policy why wasn’t this notated anywhere in my profile saying HEY! this person needs to call underwriting for s***** questions! ****Be aware if you were downloading this app after you receive a snapshot and thinking everything is OK everything‘s fine you’re all set, THINK AGAIN... I I would call progressive and ask for underwriting just to verify everything is OK.*******

I have been a customer for over 10 years, but not anymore.

This is a horrible app.....it should not be allowed to be passed around or used.... pretty close to worthless

I’ve been with progressive for several years. I haven’t filed any claims and have a clear driving record. Every 6 months that my policy renews my price increases. Shouldn’t “loyalty discounts” decrease the cost instead of increasing every single time? This keeps up I’m taking my business elsewhere.

They never told me I had to add everyone who was living at my house to my policy even though none of them drive my car ever!! When I told them that they didn’t care and told me I was going to have to pay more now for the other “drivers” useless chat box and useless customer service.

After State Farm dropped us without warning Progressive picked us up and gave us the best quote after shopping around, after two and a half years we have just received our first drop in rates and it was a significant drop. I love being with them!

I just dropped this insurance company due to their support of David Hogg and stand against the second amendment.

Not a company review... Go complain about the company somewhere else. I'll review the app. The app is great and everything you need is right there. If you need more detailed info there is a button for the full site that drops you right at the login page. All of your policies are viewable and you can even get quotes. Pretty idiot proof. Love it!

i feel it is terrible that you don’t support commercial policy’s through ur app

I downloaded the app. It doesn’t recognize or can’t find my policy number. The same number on my cards and all of the emails they have sent me. Also doesn’t recognize my email address-the same one they send all of my payment reminders and receipts to? Yeah that email address. I just need information on rental car discounts they offer! Customer service can not help they just push the app! Going from place to place to get solid quotes with out all of the bundle nonsense takes time but that’s exactly what I plan on doing at the earliest convenience

The app logged me out and won’t allow me to log back in.

The app keeps saying something is wrong with my account and telling me to call Progressive. Why? I didn't have this problem until the most recent update. Ugh.

I logged in with my account information. Every time I try to bring up my ID cards, it logs me out stating I was idle. I’ve tried resigning in to no avail. This app needs A LOT of work. Thanks!

They refused to pay after I had an accident and their reason was that they had to have Proof of what kind of insurance I signed up for but I had lost the paper work that they sent me right after I signed up with them. So they never did pay me for my van that was totaled out

So for starters, the camera doesn’t work at all even with the access to camera on. Secondly, the agent stayed on the phone through this experience and decided to just send a guy out. My car was already broken into and destroyed. I shouldn’t need more trouble. Just call them directly this app is dumb.

Thank you for your help with my insurance. Great Job.

I updated the app and now I cannot even login. It just scans my face and closes the app. What’s a piece of crap.

The app keeps closing on me as soon as I open it ?

Every time I open the app it shuts down, please fix

Even though the latest Progressive app update claims you can add your insurance card to Apple Wallet (which would be great), Flo says it doesn’t work right now. It’s apparently an Apple legal issue. Hope we can do this sometime soon. It would be very convenient!

Every time I click to view my open claim, the app crashes. This is the only thing I’ve used this app for, and it’s broken, which basically means this app is pointless. Once Apple allows Face/Touch ID to safari, this app will be absolutely worthless.

I was in an accident. Was hit by another car my car was totaled. I have full coverage with progressive and always make sure a rental is available for me Incase of such an issue should occur. I’ve always been on time with my payment. I’ve gotten no rental and it’s been over a week with still no response to my claim. I had to call claim rep.several times before they would even start on my claim. The agent said for me to call the other insurance company and gave me the wrong number for the agent. Progressive is not working very hard to get me into another car or mine fixed but text me days before the payment is due to make sure they get their money. Think it over very hard before going with this company.

Decent app but when the app shows me I have a notification why is it that when I enter the app it doesn’t tell me where or what the notification is for? You just tap around in all these menus, here is nothing new, and the notification bubble goes away.

This insurance company was about to drop my insurance to $90 a month...pretty good right? But because My gf lives with me even though she doesn’t even drive my car they raised my Monthly bill to $174....how do they even come up with that number....and they canceled my insurance because I apparently didn’t call and update my info even though I did and when I called again they didn’t answer this happened multiple times before they canceled my insurance. If I have any good advice in me at all it is this. Whatever you do DO NOT GO THROUGH THESE PEOPLE THEY WILL RIP YOU OFF AND TRY AND BLAME YOU....it is not only stressful but irresponsible at the same time there customer service is garbage even in the chat option. I would rather pay double anywhere else just to have good customer service that is not so disrespectful

Good move! Let’s add Business Chat to the mix!

Can’t get the app to launch. Stays on gray screen with loading wheel. iPhone X Edit: app launchs and works fine after uninstall and reinstall.

Waited one week to have my car towed after an accident. Spoke 5 times with the person in charge of my claim and she did nothing. Had to go to another employee who solved the problem in 5 minutes, but by then I already felt that your customer service was terrible. Will see if I change my mind when they deliver the car after repairs. Mina Furer-Rozenberg

I have used several companies in the past have always had issues. If u file a claim you get dropped or you ran around in circles and wouldn’t get your refund back. Well I have used progressive for over 20 yrs plus and I have never been dropped or cancelled. I’ve had several clams due to other people lack of insurance etc. my claims have always been paid and taken care of in a very quick and professional matter. My friends and family started using progressive because they saw how mine was. The other best part is the amount of discounts they offer that no other insurance company can beat. Sincerely, Your number 1 pleased customer !!

I love that you can finally add your insurance card to your wallet! Now it’s super quick and easy to retrieve plus it’s aesthetically pleasing unlike the ID card on the progressive app. For those that say that they can’t view their drivers/VIN numbers, you just have to tap on the little white dots at the top of your insurance card to view the additional information. It would be nice if the drivers would all be listed in the front or if you could customize your wallet card for your needs such as how many drivers/vehicles you want listed on the front but this is a great start! Good job app developers 👏🏽

I’m glad Progressive finally caught up and decided to add Apple Wallet integration. But it’s useless. It literally doesn’t serve as an insurance card. How can an insurance company misfire on the insurance card? It only shows one driver and says “see back for details” if you want to see the other drives and vehicles. But there is no back! The info isn’t there. If you get pulled over this is 100% useless. The vehicle VIN numbers and drivers need to be useless. It’s a good thing your rates are low. Because I’m certainly not sticking around for your tech savvy.

I was with progressive for five years. I never missed a payment and my payments were always on time. I watch my rate constantly go up. I called several times to get my rate lower and they kept telling me it was do to an increase in my area. In Jan. I added a new car to my policy and my rate doubled. I expected it to go up but never thought it would double. When I called and asked why the agent told me it was because of the car I added. After talking to my husband we started looking for a new insurance company. (I have never wrote a review for a company before but I thought people should now how much Progressive is over charging their customers.) I found a new insurance company! With progressive I only had two cars insured and was paying over 2000.00 every six month. With new company I have three cars two teenagers added and renters insurance and pay less then 1500.00 every six months. Remember I was with progressive for five years and was always told I was a value customer but was never given any reductions on my insurance. My rates just keep going higher and higher. I’m not even going to get into how they treated me when I left except to say it was awful! They just continue to give me a run around on why I owed them more money with no direct answers. Please shop around before you choose them!

This app lets you take photos for an estimate and then they call me and say it’s not enough to give a total estimate very disappointed. Not very professional I do not recommend using this app or using progressive

They been great and the plan I got is fantastic.

Nothing to worry about and a wonderful feeling of accomplishment at the end of the day. What more could you want?

It’s very convenient having proof of insurance on my phone.

The app is nice to have, that being said it is also very slim on what you can actually accomplish in the app. It can get you other places on their website. But is very limited on what you can actually in the app. It runs you in circles almost. I will continue to use it to make payments which is nice but, I can’t even view other policies I have with progressive on the app.

I use this app primarily to have a digital Insurance ID card. California is a state that will accept showing the digital ID card as proof of insurance. App is easy to use and navigate.

Apart from raising my insurance by $150 “because insurance rates went up in your area”, there are plenty of other reasons for me to hate Progressive, not the least of which is this horrible app. Even though I clicked on the option to pay a monthly installment, they nailed me for the whole amount, which is $408 more than I intended to pay. Trying to get my money refunded has been an absolute nightmare. Even though they got the money wired directly, they claim they’ll send me a check in 15 days. The people on the phone are trained to listen well, but are apparently unable to do anything. I’m changing insurance the minute I get my money back.

This app is terrible!!!! I downloaded the app to make paying my bill easier. Even with selecting remember me and using fingerprint, I still find myself having to enter my information every time I attempt to use this app. Since I’m continually re-logging in I’m going to uninstall and use my browser on my laptop.

My policy with progressive in the north was problem free and affordable. In the South they gave me higher rates (much less traffic here) said I had no drivers record (only 30 plus years!) Raised the policy rates to reflect that. I went with another Ins. Company at the end of the first month. They came up with an additional amount that owed after cancelling the policy. Would not recommend this auto ins. to anyone!!!

The app is amazing. Always works when I want it to. Shows me both of cards when my policy is close to renewing. Anything that I can’t do on the app it will link me to the website and keeps me logged in so I can get things done. They have all of my documents stored in one single place online so if I miss a mailing or delete an email I can still check it out. I gave it 5 stars and said its 85% is because I wish you could pull up the dec page and voi on the app and save it like the ID card. I love that I can see the status of my payments online and that I get a reminder a few days before it pulls the payment. Originally I could sign my docs online. I would like to be able to sign all docs online. Like when I make changes in the middle of the policy period. And for the auto they don’t let you lower you comp/coll online. It would be great if I could do it myself instead of having to call in. Otherwise it’s great.

no call back from Rep on an issue. went thru getting snap shot 4 times and never got the device- just got the packaging to send it back- No apology or acknowledgement of the poor service- will be looking elsewhere

DO NOT USE THEIR VEHICLE MONITORING SYSTEM. I got it knowing I don’t drive fast, go many miles, and drive defensively. They raised my policy $40 because I “brake” hard too many times for # of miles. I have no accidents. No tickets, nada. Braking too hard means you push the brake to the floor. What you have to do is know when you are going to stop and start coasting and lightly tap brake and hope you stop in time. This is just a scam to raise your insurance when they don’t have any other way. And it stays on until you keep the “thing” hooked up until you change whatever problem they have identified

No matter how many times I “save my login info” it ALWAYS logs me out. It’s annoying! What the app should do is have users creat a 4 digit pin that will log you in faster.

Very disappointed with progressive insurance I have had a perfect driving record for 30 years I switched to them two years ago and had an accident around six months ago and then upon my renewal of my policy they nearly doubled my insurance premium called up and try to explain myself and get a better rate they would not budge so I will be looking for a new more friendly and reputable Insurance company

This app works for personal not commercial policy .

So I’d like to start this off by saying I’m not mr. perfect as far as driving standards go but I’m still a very open eyed driver/defensive driver. I’ve literally only had my policy for a couple of months and I pay with a debit card. Somehow they said the card isn’t valid so how have I made payments.....and since in their system I’m no longer enrolled in auto payments they doubled.....doubled my monthly rate. First time customer left absolutely frustrated and never wanting to use progressive ever again for any other type of Insurance ever again🤦🏻‍♂️

I would like for there to be separate payment schedules for the different drivers on an account. There is no way to see what the difference in payment is without taking time to call a representative, who still wouldn’t be able to give a precise answer.

Years ago, I was trying to back out of a parking space. A guy came flying into the parking lot and ran right into my car. I told him I was sorry and gave him my information and that I would pay whatever estimate he got from a body shop. He had a tiny scratch. It was nothing, but I didn’t want any insurance rate hikes for something so minor. Turns out, he decided to file a false claim with Progressive, claiming thousands of dollars worth of damage and not realizing I also had my RV policy with Progressive. He had multiple accidents. I had none. I explained this all to the Progressive Customer service guy. He said, “File a police report. Tell the complete truth of what happened. Don’t lie about anything.” I never heard anything more about this. The guy dropped the claim. Thank you, Progressive. Moral of the story: If you’re in an accident, file a police report as soon as humanly possible. You can usually do it online. (If there are no police doing this for you at the time of the accident.) Provide the case # to your agent.

Inaccurate information on app. Shouldn’t be that difficult get the current information on their. It’s been weeks with wrong info. Horrible.

Stop being lazy.. There is no reason I should be looking at a scaled up iPhone version of this App in 2019.. Need I say more..?

I had an incredibly frustrating moment where my vehicle broke down at a traffic light, the second day i was enrolled with them for insurance. While vehicles were stuck behind me blaring horns, and yelling at me, I was stuck in a loop on their automated msg machine when I desperately needed them for roadside assistance. I never did get a hold of them, and ended up having to get a tow company myself, and foot the bill myself... it has left me wondering why I pay them a monthly fee, when I still have yet to have any kind of service except for when I first signed up and they wanted payment information... I have recently had to pull my car out of the shop again and now am unable to make my insurance payment, and once again have tried to contact again to see if I can defer a payment (a payment I would be able to comfortably make had my $100+ tow bill had been handled like my policy says it would be) But after waiting I still have yet to get a reply about that. Not really sure what I’ve wasted my money for

They LITERALLY made up a person “Cali tal” to add to my policy to charge me extra. I would have never tried progressive if I knew they would do some sketchy stuff like that. Only had this for a month and it was not worth the hassle what so ever.

Finally

Great for claims, towing assistance. However app NEVER remembers my log in info for more than 5 seconds and now says my password isn’t correct. So..... one star.

I happen To Love Progessive! Seriously, another Name because my name is taken?

It’s a nice app but I wish my other policy holders could all have their own logins to view our auto/home policies on their phones. I also wish I could add my auto insurance card to my Apple Wallet, like you can with plane tickets. Just some basic things that would make this great.

I’ll fix the review after this is fixed. Actually pretty simple and easy to use. However, this message that pops up makes me think that I can’t use the app after 3/1/19 without updating it, but there’s no option to update on the App Store. It just has the button to open.

So the big “accident forgiveness,” starts with get a wind shield fix. Anything, including another wind shield repair, after that for the next 3 years results in double the premiums. Until you’re accident free for 36 months. Read the fine print.

You never have to call with this app. You can make changes to your policy so simply and it outlines the changes in yellow with a breakdown of the price change as well. You can make payments and in the roadside assistance feature they even give you how-to’s for common car trouble situations.

Hello, Thank you for supporting Apple wallet app! It work great but there is only one name showing in wallet on a policy with multiple names insured? It will be nice to display both names on the front of the card! Thanks!

It seems that it takes a few hours for the app to recognize the policies and passwords. After working off and on looking for returned emails I was successful in registering both policies in the app along with it recognizing my password without having to change it. Still only four stars because of the difficulty in setting everything up. Hopefully I will be able to change this review later. I just purchased two policies with Progressive. One for my RV and the other my auto. I was allowed one policy only and the app will not recognize the password that Apple gave. The app sends me to a web site that indicates an email will be sent but no email sent. I think the problem is multiple policies. If that is the case it needs to be updated immediately to accept multiple policies with Progressive if they want to be a player in this highly competitive insurance industry. Online customer service is important. Maybe you can reply to the app.

Need to update your app to fit the ipad. I use ipad and your app is so small for the screen of the ipad. The app is excellent but it needs to be updated.

I paid all the fees and the first month $260ish for 1 mo.a Mini Cooper 2006 clean record... 3 weeks into my agreement I get a cancellation notice... what’s this about?? You don’t leave someone uncovered after payment is made!! Der! And the app is hacked all the time.

Why must I fight with you every six months to keep my rates down! Yet there are no moving violations or issues. Just tried to raise my rates $1,000 that is not a typo!

Don’t get this insurance company!!!!! A lady hit and ran my car and I had made a police report and sent it to progressive insurance company and they paid the lady that hit me $3,000 and she didn’t call the police or make a report but they still paid her. Don’t go with this insurance company they will s**** up your driving record and s**** you over. Tell others about this if you are reading.

I love the insurance policies I have had with this company for over 6 months but I have yet to be able to set up my account online. I tried. I’m 75 years old so got my tech savvy daughter to try! She tried and tried and tried and nothing was accepted. This is ridiculous! Haven’t you heard of ‘kiss’? Keep it simple stupid? Why does the password have so many don’t do this and maybe that and who knows what else? CHANGE IT!

I spent many many hours on the phone, got quotes, on phone and in email. Scheduled my current provider to stop my policies. I don’t have any previous accidents or claims. When calling back the quotes were good but they told me I needed to get a letter and answer questions before staring. There is absolutely no reason for this and no indication I needed to until after me calling my current provider and scheduling a stop. So, I had to cancel the cancelation of my first provider like a fool. Unknowledgeable staff, very poor customer service, misinformation, and false quotes. Serious doubts on how they would handle me as a customer if that’s how the treat a potential buyer. Saving money means nothing if the service provided isn’t any good.

Most inefficient claim process ever! It took us 2 1/2 weeks to get hold of a rep who was assigned to our claim.

My boss got this t***** insurance. Last week one of my coworker car broke down requested a tow service taken 4 hours. Their process alway make mistake and their towing company are scammers. Over the phone they said the tow required $69 they don’t cover extra mileage so that fine in the beginning. But by the time the tow arrived they request for $300. This happened at San Jose at 3/23. Their attitude was rude like money greedy. Today I m requested roadside service for a blowed tire for change tire. Those mf took 3 hours and not even here. What wrong with them?!

I have to change my password every time that I login! The app. Shuts down while I’m using it and the cycle begins again!!! Nothing but frustration and no help on app. except to continue to change your password!! Download it only if you really enjoy being frustrated!!!

I like it so far, I love that I can chat online right there if anything, I used it, works flawlessly! And making payments is so easy! And your info right there on hands very nice app to have.

This has happened multiple times to me now... way to be convenient. Terrible app.

I have Emerald status with Progressive. During the course of the years I have had with Progressive, they have been very professional and very prompt with taking care of me and my car when I have had an accident. I couldn’t be happier.😀

This app is trash. I had to cancel my old policy and start a new policy due to moving out of state and now all of a sudden I can’t use the app because It only recognizes my old policy and not my new one despite me putting in my new policy number.

App doesn’t load or open!

I’ve had Progressive for several years now. I have read the reviews and I’m stunned. My whole family has Progressive, and we have never had anything close to these negative comments happen. Customer Service is amazing. When I got my policy it took very little time. Any questions I have are answered promptly. This is not true about other big named insurance companies I had in the past. There are 17 households in my family that are insured with Progressive. That says something about the company. If they were really as bad as the comments suggest we wouldn’t be there.

Replace pass word with finger print

Please add to Apple wallet! It makes it very easy and hassle free instead of opening the app for proof of insurance . Please do it soon.

Progressive likes to bill you things after you purchased an online “one time payment insurance”. I was having really good vacations until this notice. Find another insurance provider! Not recommended!

Someone without insurance crashes into me. The police statement clearly showed I wasn’t at fault. Instead of supporting me they said it was a 50/50 and that they’re investigating if the other person even had insurance. Its still an on going investigation and has been months. Then on top of that they increase my premium by hundreds of dollars. Thats when I realized I made a huge mistake switching to this company. I would advise to stay away.

Would give 5 stars if we could add the insurance cards Apple wallet for quick access to the card.

Horrible, just like their website. Have to change my login info every time I need to make payment, no big deal on a silly thing like car insurance. Fire Flo and start putting some money into your tech, think the marketing department has had its fair share by now. Sincerely, Future All State Customer

If you are looking to hire progressive, don’t do it!! They are joking with my refund since I asked the cancelation!! I want to give 0 stars, but I couldn’t!!!

Great app with lots of useful features. Keep the updates coming.

Good move! Let’s add Business Chat to the mix!

After being with progressive for over 9 years never been in an accident I get in a tiny minute fender b***** progressive jacks my rate up $70.00’s that’s how they treat their loyal customers thanks progressive no longer will I be a customer I switched to GEICO all I got from Progressive was oh I’m sorry

Never had this many issues with any other app, like I do with Progressive. The app will randomly log you out. Then doesn’t accept the login credentials. Have to jump through hopes to reset the password. Something needs to be done with this app.

I haven’t been with progressive even a full six months and my car was totaled by hurricane Michael. A majority of it could be fixed by family friends so we thought it couldn’t be that bad. Turns out it was just that bad... so I make a claim and call progressive with questions and every time I’ve talked to someone they’ve been so nice and caring. I’ll be sticking with progressive until something changes. Most things I need answered could be answered through the app, but what couldn’t I had the numbers to call right away!

App need to be rework i you can barely do anything I don't see the reason for the snapshot app if you can include it in the this would be more convenient

The costumer service is the absolute worst, the people trying to "help you" have no idea what they talk about and get lost in between their automized responses. The cancellation process is even worst, I had canceled my policy and therefore started another one (A LOT CHEAPER) when a week later they still charged me! Now I'm 300$ short in my bank account and the best thing they can come up with is "you might get your money back in 12 DAYS!!! And I'm pretty sure that means 3 weeks. So your insurance company just ruined a lot of things for me.

Progressive is a rip off . Save my by switching to geico .

My policy has been only active for 1 month with Progressive and their laziness and incompetence is astounding.

...the main problem I have is that I really *don’t* want to hand my phone over to a police officer. If there was a way to have an ID show up in my Apple Wallet (like my boarding passes do), I could keep my screen locked and give it to the cop without inviting their access to my entire phone. Add this feature and it’s straight to 5 stars, otherwise I’m literally never going to use it.

I have had progressive for over 3 years, no accident no tickets. My sister had an emergency one day and had to use my car, unfortunately had a bumper to bumper minor accident. The claims representative never got a hold of me instead sent me a letter via mail that indicated to call her once we got the letter. It took 3 days to get her to answer and when she did she had me on speaker and the call kept cutting off. Once we established that my sister was at fault and she got the police report she asked me if I wanted to add her to my insurance. After the accident things got a bit rough between her and I so chose not to add her. AS IF I HAD THE OPTION. This was mid month on August, September 1st she decided to move out. I get an email stating I have to pay DOUBLE my monthly payment because I now have my sister on the policy. I called to clarify and report she had moved out. I was sent to the Underwritting department where a very friendly worker provided me with the email to the process on how to remove her. I called 1 week later to inform them I was ready to submit information and proof, I got the rudest worker ever from the Underwritting dept. she basically said that she doesn’t trust what I am saying and that she doesn’t “FEEL” comfortable removing my sister off my insurance. I asked her if her decision is based off on personal feelings and opinions or policy since I can PROVE she does not live with me. She stated they follow policy but have the right to use their own decision. So I requested a supervisor and was told it took 48 hours. Insurance is in case of, but when that in case of happens they treat you like a criminal and make you feel taken advantage of. Accidents happen but I refuse to pay for an insurance that called me a liar and is using their personal opinion rather than facts. It is a disservice to me and I officially cancelled my renewal today and headed to Geico. Better rates! I don’t mind paying for quality but progressive is a scam. Never again !

We have not received the insurance cards for the period beginning Nov. 11. We need the proof of insurance in order to get the car inspection to buy the license plates.

Why isn’t there a widget for the insurance card? For some reason you guys stop sending me cards which I’m cool with but there should be a widget so I can quickly show the police I have insurance. Update soon

The app will not let me log into my account. After several calls to customer service and repeated password changes to sync the information, I gave up. Good luck if you can get in, but it doesn't work for me. On another note, if you're on here complaining about the company, you're an idiot. This is a review for the app, not how the company overcharged you because you have several tickets and an accident on your record. The company is fine, you are not.

I have been with progressive since 2015. My car insurance is only $85 a month, and I just got renters insurance tonight for $16 a month because I bundled it with the car. I have never had an issue with them. The app has always worked great. In response to the first review. It tells you when you open the app and look at your digital copy of your ID card if your states police officers will accept electronic proof of insurance, and not in paper form. In PA you can use your electronic ID card as a valid form of insurance. Just pay attention to what the prompts tell you.

Insurance asked me to upload documents recommending the app yet for past several days i can't upload a single file what's the point of having the app than ? waiste of time !

Does not support apple wallet even though it says it does.

Can you make it so we can name our cars/boats instead of just showing the number on the app? I always end up opening several before I find the car I’m looking for.

Progressive, please check out All States app because you’re app could be awesome if you look at what people want.

The app could look a little nicer, however, it certainly gets the job done. Also, how often does one need to open their insurance app.

They are currently sending me a second snapshot for my vehicle. The first snapshot I received a plugged into my vehicle as directed. I had that particular device plugged in my vehicle for over 45 days. Within that 45 days I was receiving multiple hard brake alerts when my vehicle would be in cruise control on open road. I would also receive heartbreak notices long after I had left a stop. I would not recommend Progressive Insurance to anyone! I am currently seeking a new Insurance provider. I believe that snapshot is a scam. I have not had a citation or violation against my driving record for 18 of the 18 years I have possessed a drivers license. I believe an investigation by the Better Business Bureau is called for. “Update 8-15-17” left a bad review, next day policy amount raised. I have kept records for action in future.

Wish the company be as thorough & informative as the app. Anything & everything needed is at the fingertips on the app! Better customer service & rates somewhere else.

Progressive needs to support ApplePay today. They announced that this was coming months ago and is still not here after several app updates.

Progressive was one of the only companies that would quote me after being dropped from State Farm for a lapse. For that, I appreciate. The policy process was even a breeze and I can’t complain about my rate. However, any time I need roadside assistance it seems that I am assigned to the lowest rated service provider near me. Also, the snapshot option did me no good after driving for over 2 months. Not to mention whenever I call to speak to a customer service representative regarding an issue I have or simple questions, my wait time is unbelievable. I appreciate being quoted when no one else would, but the service could be greatly improved upon.

When I call I get a human! Yeah! I like to do everything online but when I have to call they are always very helpful.

My experience with Progressive after a recent incident when I totaled my car, was nothing short of phenomenal! Excellent response time, great one on one communication, no run-around, and excellent follow up with rental service and purchase of a new car. As good as it gets.

Horrible coverage and rates are insanely high.

Purchasing progressive insurance was the biggest mistake in my life. I never had that bad experience in my life, they are garbage!

I don’t care what Geico says about Progressive. They’re alright in my book. To everybody else hating on Progressive, 🗣we know you are lying Because progressive honor there business.

I would not recommend this insurance company to my worst enemy. They took my money and then had the nerve to cancel my policy because I didn’t let them cancel my other insurance policy with a different company.

Wants to know location, access to every picture or video, and more. This app is highly suspect and should be avoided. Insurance company tries to avoid paying a dime to anyone you hit - almost guarantees lawsuits. Protect yourself with another company. Good luck

Progressive has been nothing but trouble. They will take your money every month for full coverage but if an actual accident happens they will do everything they can to not help. I am incredibly disappointed and not impressed with them at all. I Will be going to a different insurance company for sure.

I have not had, Ive never downloaded progressive app. Not have I ever made an inquiry’s regarding what you have to over. I’m very unhappy with the way the progressive added an app to my phone, I don’t even have the password to download apps. The most frustrating part of it all is there is no way to delete the app off of my phone I would appreciate it if you could give me some tips walk me through it. I think it’s very rude that you downloaded your app onto my phone and I don’t even have that option. I have great insurance. It would be nice to have some kind of compensation for my hassle.

Hard to believe we are in the 21st century, digital age, and they wanted me to provide DIVORCE papers to remove my ex-husband from my policy even though he has his own insurance! And on top of that, I reduced from 4 drivers to 2, dropped 2 cars, and my rate went up $28 per month.

THEY NEED TO LOWER THEIR PRICES EVERYONE HATES HOW EVERY FEW MONTHS IT GOES UP ALOT. My pay check doesn't go up that fast so I'm better off taking the bus and leaving progressive alone. Soon as the weather breaks

While speaking with a representative, the call disconnected. There was no call back even though she had my policy and contact info pulled up. The issue was not resolved. Calling me back doesn’t take the agent very long, but requires the policy holder to go through a phone tree again where reaching the same agent is very unlikely. Give your paying customers a call back!

So happy with how quick and easy and painless my claim was handled! I was not happy with the car rental, progressive right away made a report to enterprise. The price is what made me happy the most for such quality services. I was afraid at first about what people said about online insurances but really I loved progressive.

Spend all their money on cute dogs and whatever else and in the end they don’t want to pay you there a joke. They had bugs in their computer I bet it didn’t make a mistake on your bill. In your favor.