Netspend App Reviews

I recently bought a netSpend card but when I needed to activate it through an app it just kept on making me press the button to but the card number and other information more than three times and when I finally got done inputting all the information it just stopped and said your account is locked when I made the account in order to activate my card so if you are thinking about buying a card just buy something else.

I never write reviews. With that being said, I felt I had to for this one to save someone out there. I got one of their pre paid cards as a gift and tried activating on the app. After putting in my SS #, it said they could not verify my identity and my account was locked. I’ve tried texting their help #, emailing customer service, and when I call the toll free number and put in my SS #, it says they can’t find my account. Im convinced there’s no way for me to speak to a real person there, and the $50 bucks my family member spent as a gift for me will be stolen by Netspend. Ridiculous and very frustrating.

There was an update not long ago. Now everything is screwy and I can’t log in:/

I was given $30.00 at church as a gift so I applied for my card and when I tried to load my $30.00 was told my card was no good did not think I could go back to merchant because I open it ,my Mother got a card like it unopened so brought it back to merchant Wal mart in Orange Texas they said could not take back because activated ,is it really now because mine was never activated so no good ,we got those for Mother’s Day and church lady has receipt but no one will make the cards good ,what a rip off racket .i cut up debit card was sent and will bad mouth to everyone I meet

They obviously don’t care about their customers. I’ve tried to order a card twice now and although the emails say it’s been sent out, nothing has come. It says cards arrive in 7-10 days, it’s been over 20 days. I tried contacting customer service, absolutely nobody has tried to contact me or help me in any way. If you have bills to pay, don’t depend on Netspend they are awful.

Mobile check load does not work and Netspend does nothing to help. Even when my account says to call them they still blame it on indigo inc. Netspend doesn’t care about its customers, it’s a bank based in Texas, customer service is out sourced etc. avoid at all cost and get a real bank account from TD or any other bank that you can simply walk into. These prepaid debit cards are a get rich quick scam by the bank that puts you in debt.

Netspend is nowhere near convenient needs verification about 9 times

I’m trying to activate my Visa card but I can’t type in the card number and the scanner won’t work... plz help

One of the main reasons I went with Netspend is the mobile check load. Rip off charging a premium fee for instant deposit or they hold on to your money for two weeks if you don’t want to pay the fee. Monthly charge plus charging you for each reload, atm withdrawal and balance check. Mobile check load is completely useless WHEN you can get it to work. Most of the time they reject the check. 90% of the time the option is not even available.

I’ve been a NS customer for about 3 yrs.. I haven’t had any problems..they let me know when there are charges that are my mii,They will cancel card till it is resolved. I can send money to mii sons with no hassle or fees. They both have Netspend cards so I can send it right to their act..I’m also on the premium plan so the service I get is great.

This app has a glitch I had to click on it like three or four times to type something in please fix this

Complete and utter garbage do not let the bots that give this terrible company anything above 2 stars I can’t even use the money I put on my card, I activated it which took a painstaking 3 days due to the app not wanting to work then when I get it activated it locks my account immediately after this company should be flagged for review for scam I wouldn’t be surprised if they was ripping more people off of their money if I could I would give them 0 stars

Don’t walk RUN!!!! this is a horrible card they are charging me twice after I have had to direct deposit’s first they had my temporary card that doesn’t have my name on it and they charge me a dollar for credit card two dollars for 10 and a five dollar fee for unlimited on my first cars then they said they would send me a new card with my name on it I got the new card activated it they never told me that I would then get another set of chargers for one dollar for credit card and two dollars for pin# another five dollars for unlimited after I had two deposits made for direct deposit on my account that has both the cards they will not refund it I’ve asked them many times I am telling you they have taken 30 or $40 out of my account for these kids charges they charge me double I do not recommend this card I am currently looking for another card the only reason I have this card is because my account got hacked and I was using this card temporarily and it’s costing me a FORTUNE!!!!

First month of using the card and I’ve already payed $95 in fees. That is outrageous!

They should have told you that activating your card on this app will mess up your card , only thing i could do would use it at stores n not online , call the hotline to activate your card n not the app

Before you buy this as a gift-card for someone. Stop!!!! They have to give their social security number in order to activate or wait get a debit card in the mail to use on online . If you don’t give your SSN you can really only use the card on in-person purchases only. If it’s my card, I should be able use it period.

Been great with me no complaints. I even have other banks but this one by farther best one. Going on 3yrs and more.

This bank is whatever. I really don’t like how they charge 50 cent just for calling to get your banks balance.

From filing disputes to Cards being reported stolen/lost without my call. I hate them

Do not use this service!!! They charge 18$ to deposit a check and they charge you 1$ every time you swipe your card! My card #was stolen and when I called them you can’t speak to a live person all you get is an automated service! I reported the card stolen and am taking my banking elsewhere!

I randomly received this card in the mail. I was like this is right on time I just started my new job and I needed a card for direct deposit but after reading what you may say is the fine print I said h*** no. Then I read the reviews on here and thank God I did not set up my direct deposit because I probably would have been screwed. I am cutting the card and deleting the app I don’t trust this I have heard of Netspend but I never knew they sent you random cards, matter of fact it was a payday loan place that used to use Netspend but no longer do.

Netspend are criminals period. They ask me what year was my account created to verify my account. Do you know what year your netspend account was created? I don’t it’s been maybe a decade since I’ve obtain a bloodsucking hard earn money of a company, that I thought was a helpful tool for a young man like myself to use in this chaotic financial world. Netspend are criminals I would never in life recommend this company to no one ever unless they like being robbed of they’re hard earned money. I don’t know what year I created my account so they just keep my money. The owner need to catch this fade I need my 1’s. RealRap Macadoo

title says it all

This app is not trustworthy. I made promises that were not kept. Told me if I did a survey I would get $1000 into Amazon. That never happened I reported them to Amazon. I also all of a sudden got a zillion calls and a bunch of text messaging and emails that I never signed up for. Beware.

My account is locked after 4 years and I’m being told I need PROOF OF INCOME ON DIRECT DEPOSIT! And not ONE PERSON HAS TRIED TO HELP EVEN AFTER I SENT IN PROOF! They told me to call compliance and I haven’t yet to hear ANYTHING BACK and this happened 4 days ago and my direct deposit hits TOMORROW!! This is not ok in any way!!

The only good thing I found about Netspend is that I actually got my pay checks early. The fact that you get charged every time you use your card is robbery. I’d rather get my check the same time as everybody else. I’m canceling this card.

I am really disappointed right now I had to change my password and they haven’t send me mail yet I have contacted costumer service more then 4 times I bought it from store.

Tried many times to add my check by phone but the camera just froze. I’m only doing this to avoid going out and having money taken out just to cash my check. DO NOT ADVERTISE THE FEATURE IF WE CANT EVEN USE IT. The app is useless completely

Chime is the best banking option to go with. It also offers early 2 day pay days. Their are no fees and they also have FEE FREE ATM’s unlike Netspend. They are a total rip off. I’m over Netspend.

I love this app so much it helps me everyday to accomplish the goals in life that I’m working right now on. I just want to be more successful like we all are tryna do make money and be a leader not a follower, Work hard, play hard. Netspend way to go 💯 100% awesome app ever.

The feature is down it hasn’t been working for some time now.

I noticed that I saw the icon a couple months after establishing my Netspend account then when I activated my new personalized card I don’t even see the option. The has been deleted and reinstalled so that’s not the issue here. I have an iPhone and my mother has the app on her android but she’s able to do mobile uploads.

I received my card today morning and I tried to activate it. I’ve been locked out after filling my information and after trying to reset my password the bank have said the information you entered does not match our records and your account can not be unlocked. Never gonna use this bank again

Please fix the mobile check load feature!!

Since I got a new phone it want save my print for this app and I follow the instructions but EVERYTIME it goes away

Way too many fees adds up. Even you buy one cheap drink they charge you 2 buck fee. They also will charge you 2.50 for withdrawing from ATM even though you ALREADY paid 3 dollar fee to the ATM. That’s over 5 buck fee already. #deleteNetspend

Mobile check load never works horrible

I hope people get together and protest this company until they are out of business. Their 421 downloads is as much as a joke as their company. This company will find anyway to take your money even by doing the unthinkable and charging you .50cent to check your account balance over the phone. They’ve closed my account and made me verify my identity only to tell me that the verified and dated information I’ve sent them isn’t valid. Please do everyone a favor @netspend and go out of business. Go back to the drawing board and start over I can tell by most of these reviews that your customers are not happy with your $10 monthly service fee when they can go and have checking accounts now a days without a service charge. Lots of banks are waiving their service fees and I hope you get it together and join the winning side. Not only are they charging a $10 service fee if you don’t have direct deposit but the only other fee option *yes you must choose the better of two evils* is $1.00 additional fee for every purchase on top of your purchase. So that means if you don’t opt for the direct deposit option then you'll get charged $1 every single time you use your card. This company is a** lol Netspend is supposed to be convenient for the customer which it is ABSOLUTELY NOT. I’ve warned my friends against netspend and have recommended against using their services and I will continue to do so until I’ve heard positive reviews from your company especially after the rude customer service experience I’ve endured. With a company with strict rules, policies, and guidelines you can at least make sure you’re hiring the right people that are helpful and not rude. Thanks for being that company that I’ll never want to give a second chance. Not as my last option would I ever come back to @netspend. I hope this review helps!!!!!!!!!!!!!!

My touch ID doesn’t work anymore and it’s frustrating!!!

So that’s been saying my password is the wrong password but it’s the right password! I need help

I have never receive anything 2 days faster, no paycheck no tax check or anything, it’s just a gimmick to get people to sign up...js

Not a bad app at all, just could use some tweaking when it comes to compatibility with the iPhone X and XS Max. Also if Face ID could be used to unlock it like many other banking and financing applications, that would no doubt bump this app up to five stars for me.

Need to update to FaceID, more and more people are upgrading now

Why do not support full screen in iphone xs max? Stress me out, looks like fake app! Personally the service is awesome but y'all should improve the app.

Don’t have any issues with the card itself, but the app is just terrible. Customer service are all Indians and accomplish nothing so don’t bother calling when you can’t get anything done through the app such as: moving money, mobile check loading or whatever else it is that you’re trying to get done.

Wow I wrote an honest review and it’s not on here?! Ok! Well this company is full of incompetent people! They charge extra overdraft fees when you still have money in your account. I loaded a card with $60 I have the all access card. My phone bill was $50 when I paid my phone bill I was negative $45 the math doesn’t even add up. So I called these fools and they said I over drafted and that they covered my $50 cover but if I put $60 and over draft is $15 why was being charged a $45 overdraft and where did my money go? So after many calls I found someone who spoke English enough to understand my problem and who can do math. Another incident was when I lost my card and I had no access to my money through the app to do transfers even though I had the flash pay ID. So they claimed a card was issued when it wasn’t I had to wait 2 weeks to access my 2 year olds FOOD MONEY! I was told to purchase another Netspend card and to transfer from my app to the card but you can’t do any of that without the card number even though when I called them and spoke to an operator and verified my identity they still couldn’t go in my account to transfer money without a debit card so if you loose your card you have no access to your money until one is issued to you. Another time my account was blocked for no apparent reason and I had to send copies of my ID proof of residency and other things and they kept loosing my paperwork and changing what I needed to verify my identity that lasted 2 weeks. The app never works properly! I couldn’t even sign in for 5 days because it said I needed to download an All Access app and Netspend doesn’t even have one so yet AGAIN I had NO ACCESS to my MONEY! You’ll spend more time having no access to your money then you do with your own skin.

Compré una tarjeta de Netspend en el Walmart y resultó que cuando la quise activar me puso muchas trabas y no podía activarla sin seguro social, el caso es que puse los últimos 4 dígitos de el y según se activó pero me cerró cesión inmediatamente y cuando me quería meter otra vez me blockeo. Hablé al número de ellos y hablé con una recepcionista lo cual me trato bien pero el problema fue cuando la cáncele porque me dijo que no estaba activada la tarjeta y me cobro 5 dólares para devolverme mi dinero mas lo que perdí cuando la compré.

They are holding my money for what I don’t know please don’t use this

it doesn’t work , they make thousands of excuses and say your account is not active or they won’t let you log in . it’s a bunch of bull . and ask for uncalled information

I have an iPhone XR and think it is a good idea to allow Netspend app users to enable Face ID as an option to log into the app.

Literally tried to use it for the first time and already there’s a problem. I used the mobile check load yesterday and paid the $5 for quick deposit(which it said meant that the funds would be available in minutes), checked it today and it’s not there. Doesn’t even show in the history.

App is trash. I loaded money on two days ago and still shows zero balance. I called and they want fifty cents each time to check my balance. I talked to someone and they said he money is in there and they don’t know why it’s not showing up. I mean fifty cents isn’t much but why offer to be able to check my balance on the app I it doesn’t work? And yes the card is linked to the that account.

I’m trying to activate my card and it keeps saying “some thing went wrong”. And i litterly just spent 55$ on a useless piece of plastic.

This company just steal your money... it cost $2.00 to add money on your card and every time you do a transaction they take out a $1 each transaction

I have been using direct deposit with this card for almost 2 years. It’s a lil pricy when going to the atm because you can only take out 300$ at a clip but 900$ a Day is the max. It’s a good bank but if there’s a problem there really slow to fix the problem.

maybe the old net spend was a good card to use but the new net spend does nothing for you but take your money and give you hassles and problems and a big huge runaround ... would not recommend this to anyone , so for all of you who do have it good luck to you you’ll soon be s****** in the b*** my these pple

I gave this app a bad review earlier because the check upload does not work at all, at least not for me. It was very frustrating so they should not offer it. It does not connect with the server or some other bug. My check was fine, nothing wrong with it. However, I am very pleased with the app otherwise because it is faster and easier to use than the desktop version.

Please support the trend of allowing login via apple ios touch id (fingerprint). Ideally, everything under the ios login (all apps) should strive to support simple secure logins.

Fix this App. I think I’m the most loyal client you’ll have. I pay all my accounts, my car, I send money through México, I even received my income tax with you, but now I need this app, cause I don’t want to make a line at any bank trying to cash my check. Please fix your app. It is very helpful, but right now it says it’s not working. When you fix it I promise I’ll give you 5 stars.

there is an Error on the Mobile Check Load that will not let the user use it. It freezes the app. Please fix!!

Can no longer mobile check load was working fine at first but the last 2 months ive been denied with no explanation plz fix this because some people rely on this card to live and eat

When I run the app on iPad Pro it immediately crashes freezes with a pop up stating rotate screen. Useless

Don’t ever use this app or their company I just get log in and 1 second later it’s kicked me out, then I try to log again and it’s said something blocking my account and I can’t log

I’ve been with NetSpend since my son was 7. He’s now 22, and I still love the service. I use NS in addition to my banks. My only issues are: 1) PayPal doesn’t accept the bank to be linked to receive funds and withdraw them to the card, and 2) the FEDERAL regulations that only allow so many transfers between family members and the number of times I can remove from savings. But that’s Federal, not NS. My kids live in AZ while my husband and I are living in Ohio now. This is the most convenient way to send my kids money when they need it. AND ITS FREE TO TRANSFER!!! I see other reviews that aren’t so good. Not to discredit the problems they may have had, but overall, NS is a great company. Otherwise, I wouldn’t have been here so long!!!

Where is the screen size adjustment for us iPhone X users?

I downloaded the app, took photos of my check and it was in my bank account. Seriously took like three minutes.

I’m so upset and annoying with Netspend I been with u guys since 2009 and have two direct deposit every week I lost my card and I ask for a new one to be expedited because I had no other way of taking money off and most of my money is tied into this bank well they told me I can’t get it expedited cause I don’t have that feature and I don’t understand when I was paying from my account the 25 to do it to say the least I was told there was nothing they could do and now I have to wait on what I work hard for mean while I also lost my citi bank card which doesn’t hold much but when I called for a replacement I got it next day no charge unreal I don’t suggest to anyone putting all ur eggs in this basket cause if u loose or damaged ur card u will be waiting 10 business day for a new one smdh I’m thinking about taking all my money out and just close my account when I do receive my cards smdh cause of this issue and I really did like u guys that’s why I stayed as long as I did but with this it’s a disappointment

i got this to cash a few checks i had and to use with my boss but i always got errors when trying to take pictures of checks.... please fix

This says my card is not even activated witch I did the day I got my first check. This is a scam.

Mobile check deposit in under a minute at 5%. Great for day labor checks. Direct deposit info and email link great option however I would like if there was more options other than email since nobody takes email for direct deposit. The app does everything you need for what you have available to you. I do not approve of those leaving reviews because of the card and company. The reviews should be based on the app itself not the way your card works or fees you get.

I got this card due to my employer and I have no complains. The cash back is good plus they have offers for like Starbucks and Olive Garden my 2 favorites. They do a good job explaining the plans they have before activating the card.

NETSPEND

This "bank" is a joke. If it's not one thing it's another the first direct deposit I received my account was locked even though I was putting the correct passcode! No where did it say how long my account would be locked for! I had to call THREE times and spoke to some guy at an outsourced call center who dgaf about customers lie to me and say oh I'll reset your password and it'll be fine. He neglected to tell me the time limit on using the password nor did the email state that I must use the password within 30 minutes. A week later I type in the password I changed it to and guess what IM LOCKED OUT. I tried to reset my password and it didnt work. I randomly try and login today from the app and thank God on heaven I was able to reset it to see MY OWN MONEY, but now I have ELEVEN dollars in transaction fees???? This is a BS operation! Run far far away. I would only suggest using them if you can't get a bank account anywhere else! I won't be continuing use and neither should you! I was sent this card randomly and thought I would give them a try. Never again.

The feature to print out previous history monthly statements is now NOT AVAILABLE?! Netspend continues to disappointment and take advantage of people who utilize prepaid credit card services

I don’t know why all the negative reviews, this app and company are top notch! Read the fine print people, $5 a month with direct deposit of $500 or more monthly.. way to go Netspend!

I’ve had this “bank” for several years now and have never had an issue. When I had some discrepancies I called and it was immediately handled and my money was returned within 24hrs.

Aye ive had netspend for 3 years and haave worked 4 different jobs received multple direct deposits and have had 3 tax returns 3 consecutive years with over 8,000 deposited on each of them irs refunds I load my card frequently and money is available quickly I have spoken to customer service and have never had an issue So idk about these people and their bad reviews NETSPEND YOU GUYS ARE THE BEST!!!

I just got my NS card and received my first deposit with no problem. However, the app keeps timing out. I can’t log on to check my balance. The website is a “sometimey” piece of work as well, which really makes me question the overall competency of the company if they can’t even get the small stuff running smoothly. Don’t anticipate using NS services for long. HOPEFULLY IM WRONG!!!

Just garbage

If you want to be charged a fee in everything you do this is the card And I didn’t even get my paid two days faster! This was a joke.. will never have this AGAIN AND DONT RECOMMEND IT TO NO ONE! When you see the commercial just flip the channel lbvs

I tried activating a Netspend prepaid card for months and it won’t let me. I tried talking to their representatives, going on their website. But nothing is working, I have tried everything. So there goes $50 down the drain. They have all my information as well. I would not recommend using Netspend unless you want to throw money away.

Don't make the same mistake I did. I got this card sent to me randomly and deposited $2,000 only for me to realize that it took 10 days to gain access to it and the fees were ridiculous. 4 weeks later I still don't have my money that was supposed to be sent in "6 business days."

Meh

I first started using this card to get To get my income tax money every use but likes it’s feature so much decided to keep using it I have been using this card for years now and I have very little issues and those that I have has were easily fixed I love getting my paycheck up to 3 days before my coworkers !!!

Mobile check load doesn’t work at all, they made me verify my identity before I can finish loading the check but that’s taking forever and I doubt it’ll actually work

Your money would be safer and more accessible if you hide it under your mattress. Not kidding.

I received my card and began using it for direct deposits. I’ve had 5 different direct deposits submitted, but only the first two one went through before Netspend suffered some kind of technical difficulties. That was a week ago and the technician difficulties are not yet resolved. I’m abandoning Netspend for a card with more competence and lower fees.

It’s the stupidest thing I’ve ever done. After using Netspend, I calculated all the money they took from me since I’ve been using the card and it was 1000. To think I could’ve used a regular bank and have that $1000 right now drives me crazy. I messaged them about it and that’s how they make their money. Never use this s***** thing.

Tienen el peor sistema, le complican todo al cliente

App is unusable. It won’t even let me log into my account

This is the absolute worst bank ever ! DO NOT PUT your FUNDS into this bank or card. My wallet got stolen about 2 weeks ago and money was took from my card via atm. I called canceled the card and filed a claim just for them to tell me that they made the decision that my claim had no errors in it and that I wouldn’t get my 900 dollars back so if you value your money do not put it in this bank they do not help you nor try to get your money back.

Where is my payroll check my job shows proof it’s been deposited into my Netspend account but it’s not showing. And every time I call customer service I’m told that they haven’t received my direct deposit.

I cant login with correct information. The login circle on my phone keeps running but will not login no matter how long i wait. It keeps running to infinity and beyond. Can’t activate card or anything, what a waste of time and effort.

I have NEVER had any problem I think is a great app to have it works great for me

I was locked out my account after I answered to security questions to activate my card and now they want to wait 6 hours to unlock it! I used the card to purchase a bus ticket to move and all the money I had I put it on here only to find out it was locked again when I tried to get something to eat 2 days later! When I answered the questions they said that was all the information they needed but that was a lie and a waste of my time. I could have sent it a copy of my licenses the day I answered the security questions but they waited 2 days to lock it and now they making me wait 6HOURS to unlock it AGAIN!

What kind of Bank charges $1.00 for every transaction

The check deposit system is terrible. It says that it cannot confirm my identity and I’m not the only one this has happened to. Why offer this option if it’s not going to work. I need this option to be accessible because it’s convenient for me when I get paid and i don’t have to make a trip to the bank. This is really causing a big inconvenience because i have to make extra trips when i originally opened this account just for my job. Please do better

Overall, I enjoy using Netspend. On the plus side, I get my money approx. 2 days in advanced. I get instant alerts. And the monthly fees aren’t too crazy. The thing I wish they could do it update the UI for the app. No Face ID login-in? The app interface is still scaled to smaller phones. Would like to se emote details on the info of money going in/out. Please completely refresh the app! You guys are behind!

This company gave me a run for my hard working money, in less then a week they’ve called me twice closing out my card and claiming it’s fraud and that they’ll have to send me a new one within the next 3 business days causing me to loose out on payments etc. That’s my cue with this company.......✌🏽

Mobile check load is made up and just there to make you activate a card. It isn’t a real function. The accept button is there for them to share your information and card info with other companies. Seems like a scam

Netspend used to be an alright prepaid debit card, but I suppose they became too greedy and it all went downhill. This $1.00 debit fee for every purchase is downright robbery. I am already using your product and your product is only a debit card with no actual ATMs and you charge me a $1.00 for a debit fee? What on earth? They used to only ask for a certain amount deposited a month to avoid the $5 service fee monthly which $5 in the grand scheme of things isn’t much, but to charge for using your products on EVERY single thing I purchase is outrageous. Please don’t respond because I don’t feel like hearing any excuses. I am getting rid of this card as soon as possible.

Why can’t we have the option to enable touch ID? I can do it on almost all my other apps.. I hate having to put my password every time I open another app.

Netspend rob me every time I use my card or withdraw cash from the ATM, you might as well put your money in a safe and save it.

4916320764

STAY AWAY! Took them over a month to get me my replacement card and in that time I was still being charged fees for upkeep on the account when I couldn’t even get access to MY OWN MONEY. Somehow I had to buy a replacement card and put money on just to find out that somehow the online money transfers were “down for maintenance” so I had to pay even more money to have someone who can’t speak clear English tell me I have to wait even longer to transfer my money because of restrictions on the card and basically just kept getting g robbed. Cost me nearly $50 just to have access to my own money and not to mention all the late fees I had on my own personal bills since I couldn’t get my OWN MONEY out from them. STAY AWAY FROM THIS SCAM.

Netspend has been my bank for payroll deposits for the past 4.5 years. I enjoyed getting paid 2 days early but to be honest that is the only perk of being with this bank. You have to pay a fee for every ATM withdrawal, you have to pay a monthly fee just for having an account or you have the option of paying a fee per transaction. Nowadays you can use Touch ID for finance apps but Netspend still makes you manually enter your password. Netspend also isn’t Apple Pay, Cash App or Venmo compatible, as the worlds gets more digital people need the ability to move money around easier. This bank has done right by me as far as disputes and fund accessibility but their cons outweigh their pros and I’ve switched to Chime today.

I have an iPhone and think it is a good idea to allow Netspend app users to enable Fingerprint as an option to log into the app.

I saw the mobile check load button and icon appear and then disappear when I’d click on it when I had my temporary card. I figured when I got my permanent card it would be a feature available to me. No, it is not. I had issues logging in after I activated my permanent card, too. I requested my password be changed but received the emails days later and expired. I couldn’t login until I finally finally had time to call the phone number. I got email marketing campaigns in my inbox advertising the new mobile check load feature, saying to download the latest version of the app to access it. I have the latest version. No updates available. So when I finally got access to my online account, and still couldnt/can’t use mobile check load, I sent a secure message and was told that I don’t have the kind of card that has that feature and that it has nothing to do with personal finance history? What is going on? And my card stopped working at Starbucks (all Starbucks locations but works everywhere else) when I activated the 10% cash back reward for using the card there? I don’t get answers to my actual questions, just generic stuff from the faq that answers nothing. I really hope someone steps in and gives me a real answer. So far the folks helping are sending me templates and copy/pasted passages from the faq that aren’t relevant.

Instantly annoyed every time I use this app when I realize I have to physically type in my password. Very inconvenient to check balance while out shopping. As a mother my hands are always full or being used to juggle multiple tasks.

Haven’t set up my Direct deposit yet but been using the app for a few months now and haven’t had a problem. Also when you refer your friends to the app they get $20 dollars and you get $20. Pretty cool.

Love the card and the new fingerprint login. Can you make it do we can switch between 2 accounts? Now, if I switch to other account, it doesn’t retain fingerprint option but instead requires password. Obviously not a big deal but a nuisance for sure. Thanks for listening.

I cannot even Rate this card as one star it is worse than worst I paid the ten dollar plan so I don’t get charge for things. they charge me for everything.

Idk what everyone else is talking about. I love this bank, never have any problems. Try to add the option for loans to be deposited into our accounts in the future.

If your looking to be scammed out of your money then this is the place. Someone was able to change my pin and reset my online password and leave me with $8 in my account. The fraud department is non existent they don’t even care. I was told I would get a temporary credit while they investigate still haven’t seen it. No one is ever on the same page. Unless you like loose money stay away

Total scam. I signed up for a netspend card and account and I can’t even login after resetting my password. Just says account locked.

This app works well for me and always has. However ever since fingerprint recognition has been added I’ve noticed that the fingerprint pops up too quickly causing the login to glitch, you just have to press login again or scan a second time. But it is kinda annoying. If Netspend is reading this, a good way to replicate the issue is let an account timeout and than use the fingerprint after the auto logout and you’ll see what I mean. Otherwise thanks for everything Netspend!! I love your low returned e-check fees and I love that the card actually declines on reoccurring bills if I don’t have money. and I also love your overdraft service with a very low $15 fee! But most of all I love the fast payday!! Thanks for being so awesome! I’d love to see in the future however some sort of way to make the monthly fee disappear. Like maybe for long loyal customers or even a minimum balance type situation... Anyways have a good one!

This app no longer works on my iPhone X. It did work fine about a week ago.

Every single other credit card and bank card APP I have HAS FINGERPRINT. Why dont you guys??? And Apple pay is also necessary. Its an annoyance. Fix it please and ill bump that extra star on my rating.

Can I make a check deposit through the app?

Everyone should try as if they can’t get traditional bank account or if any kind of side card maybe for weekend spending.. It’s great and accepted most places

I get my paycheck two days sooner than anyone else, they’ve gotten my money back whenever it was taken when I wasn’t aware (justfab takes $40 a month whether you buy something or not when ur a vip member, apple when the app is free for the first month then 59.99 every month after, PayPal mess ups) the only part I think should change is the atm charge 2.50 + whatever the fee is for that specific atm. Other then that I have a pink debit card everyone always comments on and I love.

I got a Netspend card for my tax return since I don’t have a bank account well I had 25.00 dollars and it disappeared from my account never answer my questions nor do they know where it went told me it show on my account statement well it shows I haven’t used it so tell me where it go ?? And every time I try to long in it tells me wrong password won't let me create a new one after words and customer service isn't helpful at all next time I will not be getting a net spend card also won't let me use my pin I spent 1hr waiting for customer service to be told to swip my card as credit since I won't let me use my pin an there's a charge every time you call the number to check your balance or to talk to customer service it's a waste of time and hassle n they don't get back to you either when you try to get ahold of the ve email abosuletly hate this card once it's empty I'll find something else

I have seen older post were people is asking for finger print, while I notice a few new release version after version comes out. So is it going to happen at all or is not something Netspend is going to do at all?

False advertisement don’t do it!! I have proof of my direct deposits sent on Friday payday and they don’t release it until Monday why ?? Don’t look for funds 2-3 days early as advised LIARS!! Everyday you get a direct deposit they will lock your account why ? And the list goes on

Well I’m on a fixed income. Every dime is accounted for. So when I put a stop payment on my account I was told my money was safe. I was even given a cut off date for the stop payment. Well low and behold I get a text that I only have $31 I’m like holy smoke what happened I looked and saw that they let the transaction go through they broke their word. Not only that they found a loophole and tried to justify it but still admitted fault at the same time yet won’t give me my money for another ten business days don’t forget the holiday and weekend. They acted as if they didn’t care I finally spoke with a woman named Joy and she may have said the same thing as the others but she showed concern and she emailed me my dispute form and gave me hope that it may not take that long. Anyway I’ve been with this company 11 years we may be getting a divorce if they don’t show concern plus where’s corporate that was supposed to be contacting me

I do not recommend getting this card. Once you’re locked out that’s it. Customer service is no help and it’s better to save yourself from this frustration. If 0 stars was a thing that would be my rating.

So I use netspend so my family can send me money but on the app it says I have $0.00 even though when I call they tell me the correct amount. It’s frustrating having to call every time to see my balance and the fact that the website crashes for very long periods of time when you’re on it for more than 5 minutes makes everything more difficult. That’s why I wish it would actually display my balance instead of me having to guess how much I have until i’m able to call.

This company will take your personal information and then suddenly close your account without any warning. I repeat do not use this company if you don’t want your social security number compromised.

I just got my card today and it took forever to finally come, I went to activate the card and as soon as I put my social security number in, the app logs me out and now I can’t even log into my account to see if it’s activated and y’all app and the website shut down. Really? This what y’all do? Good way to show a first time user how y’all really operate. I don’t even want to operate with y’all anymore, I’m glad it’s no money on the card.

I am 13 years old and I put 200 dollars on a debit card in Walmart. I went home to set it up and it turns out they wanted my social security # which i didn’t like giving them but i did anyways, and then they told me I had to be 18 to use my card so I had spent 200 dollars on a piece of plastic. Finally after an hour of consulting with foreigners they decided to send me a check for 200$ in the mail. It was a very stressful fiasco, never using this company again.

Not just this app but entire company is bad I have dealt with so many problems I would be writing a review for days you will just be wasting your time and most importantly your MONEY they don’t care about their customers at all only money. I have never closed an account faster

I love using this app but after the last update, I have been unable to use the app for my NEA Prepaid card. I keep getting a message that says to download the app but I’m using the app... it’s been difficult! I wish it could be fixed!

Every time i log in there is an issue. And ends up referring me to contact then it cost me to check my balance. Before it didn’t cost me to make a purchase just to reload. Now every purchase i make cost me. I’ve been a reliable customer for 2 years and now I’m gonna have to let you go. Just like every other good thing y’all get greedy and cash in on the ones who built you up. 👋. I’m done after this load. Sorry 😐

I have been a customer of NetSpend for almost 9 years maybe more. Great bank great support never any real issues like other people who complain about thier own retardation. If you forget your password and enter it wrong yep they will protect you and lock your account until you can prove its you. I love security on my money and Netspend had never done me wrong.

I’ve been using Netspend as my bank for the last 2 years and haven’t had any issues at all with them. Only pay $5 a month to use it and there are never any overdraft fees which is a HUGE plus. I get my check deposited 2 days early too! I’ve had two instances of fraud since I’ve been using it. The first time, I had to call and report it. They refunded me and sent me a new card quick. The second time, their algorithms caught it before I was charged and it automatically locked my account. It only took 3 business days to receive my new card! Each time, the customer service was excellent to deal with! I’m extremely satisfied and I’d highly recommend this card!

It’s It’s a nice app so much better than a regular bank everything so much quicker in an instant everything loads quick I recommend this app to anyone it’s a Real deal independent great app..

This bank or what ever it is, is a joke they stole 5.00$ out of my account for maintenance fees without telling me nor did they email me anything about any maintenance fees they are a fraud company and I will not recommend anyone going through them for any reason unless you want them to steal your money just like they did mine!!! I rate them a zero this bank will steal from you for fees they say they “don’t have”. its funny they say they don’t have any fees but they take 2.00$ out for putting in your 4 digit passcode and charge you 5.00$ for “maintenance fees” what other kinda fees are they charging us for that we don’t know about!!!

They make you spend money after spending money on stuff THAT COST MONEY

I’ve had the Netspend card for a few years actually. Didn’t use it for about two years after it was sent to me. When I did see where it might would be an asset keeping me from having my Bank card online for auto debits /payments etc. I decided to give it a try. Can’t say enough positive about it. When I downloaded the app, I’ve had the same experience. Easy quick and quite useful. I split my direct deposit so that I can get paid some of my payroll two days ahead of my normal paY deposit day and I do -each and every single time. Kudos for an efficient product.

It’s had so much impact on my life to not have to worry about my direct deposit or anything else with banking the only issue is uploading checks is very expensive.

Hello so one of my net spend cards is outrageous but I list my all access card so I'm going to "flash pay" to my boyfriends card...are we safe to have it will the transfer be smooth???and thank you for everything ♥️