Navy Federal Credit Union App Reviews

Your new update does not allow me to type special characters and numbers on the log in page. I need to type that so i can you know, put my password in

Navy Federal you’ve made a decent app, but please just fix the widget. I signed out and back in, I tried re-downloading the app and made sure my settings were set to easy sign-in and sneak peak enabled. Am I missing something? I know it’s not a big deal but I can’t give a good rating if you promise features and can’t deliver. Also on a side note the UI is not what I’d expect from an institution like Navy Federal. It’s a great example of developers doing barely an okay job. I get the feeling it was either rushed or you guys tried so hard jamming every feature in so much that you neglected other aspects that needed some attention. This app hardly deserves 3.7 stars until it gets updated.

It works great for what I need.

1-star review right now because this problem is annoying. Will upgrade the review when this is fixed. The app overall is great but it keeps making me do the double verification process every time I log-in. I check my settings and it shows my device is the only one and verified. Why is it making me do the double verification every time???

I am a happy camper with moving to Navy Federal. I just had my twin sister move from Wells Fargo to Navy Federal and I added three of my daughters to Navy Federal. We are we are so amazed of this Navy Federal bank and one happy family thank you for being so amazing.

The app asks for 2-Step verification every time even though my device is registered.

What’s the point of having my thumbprint activated if I have to use my password? And why does it not take my password the first 2 times? I turned off the 2-step verification because I don’t want to do both!

The whole reason of having a fingerprint login is so you won’t have to log in all the time. This constantly logs me out and I can never remember my password and have to change it all the time. I never am logged out of the USAA app.

This app, unable to calculate balances and deduct debits immediately, has been costing me, literally. $29 here, $29 there, all because scheduled bills disappear the day before they’re due, debit transactions take three business days to post, you can’t manually add schedules transactions to get a better sense of your balance, and life happens in that sometimes I forget about a transaction or two. This app is stuck in 2008 and will end up costing you.

The only thing I’d suggest is that it shows your balance after every transaction just like online.

I’ve never really had an issue with the NFCU app until now. I attempted to send money with Zelle and immediately received an error message. I’ve tried several times over the past couple hours and it still isn’t working. Good thing this isn’t an emergency and my last resort. Please update and fix bugs.

Update 7/23/18: Even more errors now…. When I initially worked with Navy Federal they promised to call me back within a week or two explaining what they were doing to fix the problem and what the actual issue was. It’s now been over 2 months and I’ve not heard a peep from them. Update 7/17/18: The last update I installed a week ago fixed the problem for a bit but it started again today just like before. Fingerprint authentication and passcode no longer works. After scanning my fingerprint it gives me no error but immediately asks me to enter my passcode. It then won’t accept my passcode and says “We are unable to sign you in, please try again.” If I try typing in the same passcode 5/7 times it will sometimes work. Force closing the app changes nothing. NFCU had me reinstall the app and nothing changed. They then deleted my quick sign in preferences from their end and had me set them up again, no change. I have this problem on both my iPad and iPhone. My iPad is updated to the most current iOS released several days ago, my iPhone is still on the last version of iOS.

I recently switched from an iPhone 6s Plus to the iPhone 8 Plus and this app is all glitchy now. The easy sign in is perpetually unavailable and sometimes logging in won’t happen at all. I never had these problems with my old phone!

New update “July 2018” Is not working properly. When inputing password it freezes on caps lock

The App is great, but you guys should really update it too look nicer... not as plain. USAA has the right idea!

Remains consistent.

Awesome app. It is very easy to use and response is fast. Both on iPad and iPhone. Love the ability to make a mobile deposit, make credit card payment, transfer money to friends and FAM.

Update 7/19/18: The last update I installed a week or two ago fixed the problem but it started again today just like before. Fingerprint authentication and passcode no longer works. After scanning my fingerprint it gives me no error but immediately asks me to enter my passcode. It then won’t accept my passcode and says “We are unable to sign you in, please try again.” If I try typing in the same passcode 15 times it will sometimes work. Force closing the app changes nothing. NFCU had me reinstall the app nothing changed. They then deleted my quick sign in preferences from their end and had me set them up again, no change. I have this problem on both my iPad and iPhone. My iPad is updated to the most current iOS released several days ago, my iPhone is still on the last version of iOS.

App won’t allow sign in after update

It's been weeks and touch ID still doesn't work.

Since the last two updates, I found that touch ID no longer works 90% of the time. This is particularly irritating when I’m stuck somewhere with very poor network signal.

NF has the best customer Service Department by far from any bank that I’ve dealt with. I only wish they had more local offices.

Would love to see my balance - even poss transfer funds on my watch - as I can with my other credit union. Otherwise, this app has been flawless.

To start off I give the actual banks 5 star rating, however the app itself is always done especially in times I need to check my account.

This app along with my thumbprints and passwords run into conflict everyday while trying to log in. Other than that everything is peachy.

Since the update, haven’t been able to launch the app. It just stays stuck at the navy federal loading screen. Please fix!

God forget it you should fall into some type of financial crisis. They will place all your checks including payroll including cashier checks all on hold. Even though you don’t have a history of overdraft not once but because you fall in a financial crisis and need to seek council be pleased everything on hold I’m surprised Navy Federal doesn’t place your cash on hold. Close my account with this credit union after 21 years. Absolutely horrible tellers and service.

Giving a one star until fixed. App will now allow login anymore after updates. Please fix ASAP.

Brand new app that was supposed to fix the sign-in issue, didn’t. App keeps crashing. Please stop telling everyone to call Digital Services; they’re not app developers. Just fix it. Perhaps doing some testing before release might help.

If only all institutions followed this format for their banking app.. This is truly the best app. I also bank with 2 other financial institutions and they don't compare to this at all..

Got a new phone three weeks ago and it hasn’t worked well since. Sent a member message stating the issue and was told to delete the app and reinstall . Fair enough, I did that. It’s worse. There is no longer an option to only ask for the 4-digit pin ( in addition to fingerprint access ), I have to choose fingerprint and password, or fingerprint, password, AND 4 digit pin. This is all in addition to the app not recognizing *correctly* entered PIN and/or password with increased frequency. 3 out of every 5 attempts fails and there’s no rhyme or reason to it. I remember having to call in and check my balance, so while I’m appreciative of technology advances, something has set this app back. Also could not find Zelle option on the app - am I missing it?

The app usually doesn’t give me any problems but the past couple of weeks, I’ve been having problems with my Touch ID. If I wanted to type in my password every time, I wouldn’t have Touch ID in the first place. Derp

I like everything about the app except for the ability to use the “Easy Sign In” feature. I have setup my fingerprint ID and a 4-digit password but every time I open the app, I receive the same error message “Easy Sign In Unavailable, Easy Sign in is temporary unavailable. Please sign in using your username and password”

For some reason when inputting my phone numbers for contact sources, it will not let me go to the next screen, I had to put 4 different numbers in, after the 4th number, NOTHING, I can’t sign on to my account now, extremely frustrating, please fix this bug, it was working perfectly before, but now this! Help

Updated review as promised. Until other app is actually updated, this will stay at a 3 stars.

For the past week or two the app won’t let me sign on. It keeps crashing or saying that it “can’t log me in right now. Please try again.” I’ve tried closing out of the app and restarting my phone but nothing seems to work.

Ever since the app updated it takes me 20 times to log into my account. I have to use my thumbprint and then passcode multiple time, close the app, reopen it and try again. Please do a new update this is ridiculous.

Nice app

Navy Federal is an excellent credit union. I’ve never had a problem with them and every time I’ve had a financial issue, they’ve gone above and beyond to help me. The reason I’m giving them a two star rating is due to the fact their mobile app is pure trash. It constantly crashes, won’t let me sign in until the third or fourth attempt, and it frequently locks me out. The website does the same thing. I don’t know how many times in the past six months I’ve had to change my password/account info. It’s getting old fast and honesty shouldn’t be a problem at all.

How can I had my card It’s not working

Deep down I love this app during the week. For the past six months it has crashed almost EVERY Sunday. I don’t know if I’m just unlucky about when maintenance is happening, but if I try to open it up on Sunday or transfer money or look at account information, the app freezes and say “an internal error occurred, please check back again later.” So if I only want to check my account information during the week, this app is great.

I'll give it a 5 star because it does what it's suppose to. No complaints so far and I've been using this app for, close to 5 years

I will change the review when they fix the issue. I have an iPhone 6s and the app take multiple times to let me log in. I’ll type my pin and use my finger print and it pops up with “error try again later” and has been doing this for almost a week. It takes 6-7 tries before letting me log in. Then about a minute later it logs me out and I have to do this all over again. Please come out with an update to fix this.

I use this app daily and since the latest update it has been the most problematic. It is super glitchy, constantly saying it disabled my fingerprint identification because of no use, which is crazy because I use it every day. And then it won’t let me login at all. Either NFCU itself is having horrible server issues that disable online access every other day OR this app is loaded with bugs since the latest update.

This app is awesome and allows you to control and do almost any and everything related to your account. You can even freeze and unfreeze your debit card if you lose it and find it later or until you have it replaced. I only have two complaints: 1) Sometimes the app and website show different info. Although my balance is the same, the scheduled transactions that show on my computer through the website aren’t showing up in the app on my phone. 2) In-process and pending transactions should show in the scheduled transactions list on the account page so you’ll know to deduct them from your available balance. Today I noticed my in-process transaction wasn’t showing up in the scheduled transaction list. This could be a major issue because if you forget about it and if you don’t check the bill paying tab you could think you have more than what’s available to spend.

Zero complaints about the app until now. App crashes every time I try to go into the “Financial Calendar” section from the side menu. Just got the iPhone X and activated the Face ID and the app worked fine before that.

Since latest upgrade neither iPhone or iPad switch from matters to Numbers/ Symbols on the key board. I tap “.?123” repeatedly to complete my log in and it won’t bring up the numbers and symbols! Very frustrating! Please correct ASAP.

Password...no problem...pin after password? No problem. Challenge questions after password and pin? Time to change banks. What a load of bs. Security to the point that the customer can no longer interact. Thanks for the downgrade. Changing banks ASAP. Both personal and business.

The app is great, love the simplicity of everything. But is there a way we can get notifications when money has been deposited in your account? Or some of type of indication notifying you of an transfer to your account? Sort of like how you get a notification when your card is swiped or when a transaction is approved on your card.

Works for me. Could use some Watch love. Any chance NFCU will offer a great car insurance?

It’s really annoying that the app locks me out of using fingerprint to sign in once or twice a week. I have a really complicated password for obvious reasons so when I get locked out I have to go look it up and write it down every time it locks me out. I’m not gonna just keep a copy of my password on hand. Maybe you should fix this problem. I will usually sign on about 5 times a week. Update: So since I wrote this review now all the sudden I have to type in my password. Fingerprint no longer work. It is seriously f***ing annoying. You guys really need to fix this problem.

Doesn’t let me log in with my password. Says it’s wrong when it’s not! I logged in on a computer and it works! Fix this crap!

After a more recent update, the super convenient widget no longer works. :/ When it worked, it was an amazing app to accompany my account!

It doesn’t let me use Touch ID to login anymore and still requires password to be typed in after Touch ID is used.

I usually don’t write a lot of bad reviews, but my PIN number was the first thing. It was just randomly disabled one day, which isn't too big of a deal. I could still log on, but now they’re trying to add two factor authentication and whenever it asks to send an email to verify your account it says we’re having technical issues right now please call ***-**** for help. I called them and it’s over an hour wait to talk to someone. I actually started writing this review after being on wait with them for 47 minutes so far for what should be a simple problem to fix. Navy fed is a great bank, I’m just really disappointed with they’re technical division. Edit: I had that problem yesterday, but I am pleased to say that they tactfully explained the situation and while still frustrating it was understandable. They even sent an apology email which was a pleasant gesture and showed their understanding of my disappointment.

How are the developers implementing a “2-step verification” process when they can’t even time the system correctly? You try to sign in and it sends the EXPIRED code to your email address. Instead of email, why don’t you try using the user’s mobile phone number to send the code or use Google Authenticator. I can’t even use the app or the website to check my account. Update: June 12 1035pm PST Finally was able to log into my account from the app; tried to switch off 2-step verification, but every time I log back in after closing the app, it would try to turn it back on! Why make it a setting when you have no choice?

2 factor authentication doesn’t work. They send you a code via email with an expiration of 180 seconds. Meanwhile the email doesn’t arrive for 10 minutes or more. Navy Federal needs to get their act together.

Two step just pass it by it will lock you out of your account on the app

This new update is horrible I have been locked out of all ways to access my account and tech support has no fix action. The code either gets sent incorrectly, or not fast enough before it expires, and it only sends to my email not to my phone. I tried to access my account on the web, the application, and reviewed all of my phone settings to ensure everything is enabled. Hopefully they opt out of this feature, until than, I have to call to review my funds. I am hoping this hasn’t effected other users.

My navy fed app never reads my Face ID unlike all of my other apps. It doesn’t let me use any easy sign in. Other than that it’s great.

This app was/is great. Except with the new 2-step verification, it’s impossible to access. They insist on sending a code via email, inevitably the countdown times out before the email arrives. Overall, I’m pleased with navy federal, but it’s exceptionally frustrating, and really inconvenient to have your banking app rendered useless by a seemingly arbitrary update. Why can’t you just send text verification codes like every other app under the sun?

Can you guys update the app, not letting me sign in I’ve called multiple times and they just say sorry, please update the app

I literally can’t login

Haven’t been able to log in for the past month. Fix it please.

Good app overall but would like to see my balance charge by charge vs just seeing my available balance on the top. With my other bank, I can see if I spend 2.67 what my running balance is. Right now my account shows negative but yesterday saw that it wasn’t so it’d be good to see my running balance up to date.

I have no idea how they think this new update is useful! It is absolutely horrible! Not user friendly at all. Please go back to the previous version, at least then we could see all the pertinent information.

The app is great, but the recent update wont allow me to login. I type in my username and password. It accepts it, but then it just sits on the login screen after i press sign in.

This app doesn’t allow me to log in anymore. When I go on my laptop to log in I have no issues. When I come to the app and try to put my access code and password it does nothing. Please fix

I set up the push notification for my credit card so that I get alerts when the card is used. I set the money amount to $.01 as instructed by the credit union customer service representative. I set up my phone to allow notifications. No matter what I try nothing works. We make purchases with the card but we don’t get a notification. I get notifications from another bank card so I know it’s not the phone.

Not logging me into the app

The new app design is different, but not better than the old. The running account balance that used to be displayed by each transaction is no longer displayed. This was most helpful, especially with upcoming transactions. Please bring this feature back!

Stopped working after update. Does nothing after sign in. Used to be a great app but got worse with every update. Easier to open my phone browser and access my accounts that way, now it won’t work at all.

Used to receive notifications all the time on my old 7 Plus, I upgraded to the XS Max and now I don’t get any push notifications. Notifications on the app and in settings are both turned on, and still nothing. Very disappointing.

I’m Not Getting Any Notification When Money Is Being Taken Out Of My Account And That Worries Me ...Regardless Of It Being Me Or A Bill...I Checked All My Settings And Everything Is Fine But Still No Notifications Popping Up

I’ve always loved the app but after checking out the latest update, I’ve noticed there’s a bug. When you go to make a deposit and go back to the accounts tab, the header and navigation bar disappear.

I got a new iPhone xs max and it doesn't let me log into my account my previous phone was iPhone 6s plus and the app works fine on my other phone but just doesn't let me log into my account i put everything correctly

Not a fan of this he new update. Anyway to go back to the older version?

(Would be a 5-Star if notifications work)I used to have a iPhone 7, now I upgraded to an iPhone X. On my iPhone, i was receiving notifications within the app of all the purchases i was making. But when i downloaded the app onto my new iPhone X, I don’t get any notifications. The app is updated to the latest version, and my phone settings has it set to push notifications from Navy Federal. Can y'all or anyone else find out whats wrong. Thanks.

Easy to access, easy to use always updating with better features.

I know my username and password and I was also on the phone with them it said nothing is wrong with my account

It will not let me log in on my IPhone XR!

I barely write reviews on apps but have to mention this since it’s much needed. The “edit accounts view” is a smart tool to utilize if you are planning on just saving money. You just “hide” your account out of plain sight after you log in so you won’t be tempted to look or even touch the funds that’s in your checking and or savings account. Great job NFCU

For the past couple of weeks the app has not been able to log in and I thought there was something wrong with my account, I went to one of your locations and they had me change my password and nothing changed. I’m using a brand new phone and the app is amazing i just really wish that you could fix this problem.

I used it on iPhone 6s until I got this new iPhone XS, it wouldn’t login anymore. And I’ve been trying to check bank and wanted to buy snacks with wallet app.

Will not allow me to login. App worked good for a little while. Then all of a sudden, it decided it didn’t like my login. I type my name and password and it doesn’t allow me to log in. I am forced to use the website in safari. Has to be an issue with the app. UN and password work on the computer and in the mobile site, but the app just keeps prompting a sign in.

App is garbage can’t log in iPhone 8 Plus iOS 12. Use username and password and or finger print to login in and it just stay on the login screen

This app is not working on my Iphone 8 Plus! Please fix immediately!

Be experiencing more technical difficulties then usual 🤦🏾‍♂️like omg but some features are great in easy

Never lets me sign in to the app, I go on my safari and I’m able to sign into my account but as soon as I go on the app the sign in screen just does nothing. Most inconvenient and annoying banking app ever!

The responses to these reviews are canned. We prefer version 5...the running balance complaints are valid and the refusal to correct bad decisions on the app is puzzling.

When you tap SHOW to show your full account number it doesn’t actually show the whole number...

Anyone else experience trouble with the log in? I’ve deleted the app 3 times already and it keeps saying “ experiencing trouble with your log in” but if I put the wrong password it will tell me so I know it’s not an incorrect passwords or username.

Needs Finger touch or Face ID to login

Terrible app now. Cannot see cancelled checks. Obvious items no longe obvious. Log out is hidden in more. NFCU, you screwed it up.

Will not load past the login screen

For some reason I can’t receive push notifications. I’ve been a member for under a month & I have the app on my phone thinking it will make things easier for me to keep up with my info & transactions but ever since I’ve had it it hasn’t notified me not once. So if my card was stolen/lost or used somewhere I’ll never kno. I’ve reached out to Customer Service several times & I’ve yet to get my problems solved. They need to fix this asap. My gf is with Regions & soon as she slides her card or use it any kind of way it notify her ASAP.

When I first got the app it was working fine, now that I upgraded my phone and downloaded the app again it’s not letting me log in and I need to so I can do mobile deposit. Can anyone help?

This app is made for an original apple small screen device. Using it on an iPad is a huge disappointment. Paying your cc bill, It tells me I paid the scheduled minimum. It spells out the word “minimum”. The @ctual amount is less characters, now I have to through a couple more windows to discover what the min is. I did not want to pay the min, but confirm payment and confirm it again and bingo your back at the min payment. And it does not tell you the amount. I’m glad I don’t pay for data. The web site is super simple. Shows your accounts and balances, pick one button to select @ccount. Pick one button to pay your credit card, and it’s paid. with the app it’s now 7-8 pages. Confirming at each page. I’m lucky I did not pay it 5 times.

I would like to view my HELOC transactions without having to wait for my statement, like I was able to before...

For some reason It won’t lit me sign in on the app but i can log in on my laptop and browser. I’ll put my username and password in, press enter and nothing will happen. I’ve changed my username and password, reinstalled the app and the same thing happens. Frustrating. I can’t even use the app smh.

It wont let me sign in ¿

Ver. 6.1 will not login on my iPad (iPad model MR7F2LL/A) running iOS 12.1.1 ... but, for that matter, previous version would not login on my iPad (same model) running iOS 12.1

For days I have been unable to login. The app says “unable to access your accounts.” Two days!!! I’ve installed and uninstalled and all. Works fine on my note but not on my iPhone X which is my primary device.

I have used this app for a couple years on my old phone, now that I have iPhone X it no longer works. I log in with my correct information, it acts like it’s going to log in but doesn’t. Just stays on the login screen. Very annoying because this is one of my most used apps.

App will not let me login in. It says signing in then doesn’t leave the login screen

Literally every time I try to log into this app it gives me issues. So sick of it.. just let me into my account for heavens sake!

I know the app is amazing but ever since the last update the 2 step verification doesn’t work in any of the 3 methods. I get the code and enter it and I’m stuck. After waiting I try to submit another way and get an error message and need to reset the app.

I love this Application because it relieves the stress of knowing that my installation is not on a Windows Machine! My Apple I-Pad relieves the anxiety of my money being safer from thieves! Also, the Application has many of the same features as the Desktop Site,and that gives me a lot more Mobile Convenience.

This app used to be one of the most functional and useful apps I had on my phone. Now I’m thinking of deleting it entirely. Before I got the new iPhone XS and the iOS 12 update, this app worked perfectly on my iPhone 6S Plus. It no longer works properly. I used to receive push notifications for all of my card transactions when I was using my iPhone 6S Plus. When it suddenly stopped, I contacted Navy Federal. The tech said they would look into my problem and get back to me. It’s been over 2 months and push notifications still on working on my new phone. Still no call to follow up either. This is unacceptable! Fix it!

This is a wonderful app. I use it regularly. It is faster than using a browser.

I have been very dissatisfied writhe the version 6.1.1 online app. The refresh rate of current data is very poor often several day behind. This poor performance has gotten me into situations resulting in NSFs because of lack of current information. When I call NFCU I’m told they see a transaction there but it doesn’t always show on the app for several days. I’d love to only use NFCU as my primary and only band but due to the poor app performance and slow not-real time balances I don’t trust the app to keep me current.

Well done to NFCU! They listened to our comments and gripes about the latest app and how we lost half of otoliths data with such an overcrowded display and fixed it. BZ for listening to us!

I use an iPhone 7 and constantly have to uninstall and reinstall the app just to see my account balances. I can view them about once every three days

Please revert to the previous version of the app. It was much more user friendly than this one, and the running balance column was a very useful tool in comprehending he overall status of the account.

The truncation of the transactions in the individual accounts are a bit more visible, but the cell-padding appears large for each listing. One issue for me with the newer update was that the space for the transaction line was not allowing for me to see the necessary data. The new updates still rendered it almost useless for me. Too much for my old device to handle. It takes very long to scroll through only a few transactions. ***The new updates Fall 2018 6.0 have almost made it impossible for me to use the App on an iPod Gen 5. Previously, it was beneficial for this military vet that needs to be frugal with spending. I agree with another comment that we are really counting on this App to be able to support this great Credit Union, as military families that relocate. I felt this noteworthy during a time when these types of institutions might not survive.*** The 16GB iPod Touch Generation 5 only has a front camera. I do not think the Check Depositing feature works for it even though the App requirements say iPod Touch 4. Can this be resolved? Overall great app!

I have been using this app for years, and have found it invaluable. It has replaced my check book running account balance as I no longer write checks. It appears to me that financial websites and apps I use, including the NFCU app are becoming less informative, perhaps what the designers believe is a cleaner, less detailed approach. Please return the running balance!

New layout defeats the purpose of a mobile banking app. Can no longer see any of the useful account details or interest rates on cards. The new update has essentially made this an account balance app and almost nothing more. Please bring back the statement view for transaction history or at least add a setting to allow us to see our transactions as we did in the previous layout if you all really are tied to this new layout. I would also like to se the return of the side bar and credit card info such as current interest rate. If you need to add a brand new feature the chat would be the one to add. This aside I still appreciate you Navy Federal and I hope to see a better app next year!

It seems like there’s an issue with the current update for the app on the iPhone XR. Anytime I hold the shift key to type in my password the keyboard is frozen. If I type each individual upper case letter I then cannot enter the numeric values keyboard.

I used to be able to go to the checking account or savings and just click and I could see all of the deposits or click and see all the auto pays etc. Now all I see is my monthly statement, a step backwards. Tried to get the hours on my local branch, couldn’t go there . So I tried the locate function it quickly showed me all the branches in Ohio, I backed out and asked again and it gave me all the branches in NC good info but unfortunately I live in Virginia. Need some work here.

NFCU, please return to previous highest version 5 app. Beta test this app in a controlled test group, not on real customers! Did some software developer let their kids make changes to this app? BRING BACK THE RUNNING ACCOUNT BALANCE!!

NFCU is good, but not great. Customer service and efficiency are the strengths of this bank. Want a card ? Get it right away. Something seems wrong ? Almost always someone nice and competent on the line without having to wait for very long. However, the app is a huge weakness. It is not ergonomic, frankly ugly, a little buggy. All in all: it’s far from being kept simple and there is *a lot* room for improvement. Also, as a software engineer, I can tell that the backend has serious issues as well. Balance takes days to get updated, but it’s just a value written in a database, updating it takes milliseconds. This means that it’s more of an architecture/design issue rather than a technical issue. You guys are working around problems instead of just fixing them. Efficient solution have to be disruptive and wether you like it or not, you will have to let your process evolve with your tech to offer a quality service to your clients. According to glassdoor you guys pay your engineers 50k. Well, don’t expect great solutions for such a low pay. NFCU will keep offering poor tech to it’s customers if it does not spend the money required by great people for great work. You guys need to hire a visionnary CTO to allow technological transition to happen in your CU. If you don’t, you will stay behind, and maybe die because a whole generation born with smartphones in their hands will prefer online banking rather than dealing with you guys.

But, it’s needs a lot of work otherwise the app itself is great.

It’s limited to $2,500. This limit need to be raised.

I know I’m not the first person to PCS to Guam. I’ve had to call customer service 5 times for issues with what they keep telling me is localized to the app; I tend to believe them because their fix was for me to delete the app and reinstall it. The issue comes into play when I’m “asked” to update my security questions; “asked” is in quotations because you don’t have a choice but to update them or get kicked off. So I go thru the process of selecting and answering 5 questions and then hit save... only to be followed up with “update” your contact number so we can call you if there’s an issue with your account. I input my Guam number, since that’s where I’m stationed now, only to be ticked off haven spent all that time selecting questions relevant to me and that I’ll actually remember, then the information DOES NOT SAVE BECAUSE THE SYSTEM REFUSES TO RECOGNIZE MY ONLY CONTACT NUMBER. It will not allow you to continue leaving you with the only available option; cancel. Then you get kicked out with your work with the security questions deleted.

Please add a option for the country code. I cant add my japanese number. So if something happens and i cant access my account i have to wait to call customer support to reset my password for example

I love the navy federal app and its the easiest to use out of my other banks. My only issue is that i can see all transactions and payments on all of my accounts EXCEPT my mortgage account from the app. My husband and i are joint owners and log into our own app from each phone and would like to see who transferred specific amounts to our mortgage account but it makes you go to the website just to see the details. It defeats the purpose of having the account on my app if i cant even see the transactions and transfers. Why cant it be like viewing all other accounts? Please update this!

Whenever I click a date on the apps calendar, I’m unable to exit from it. I have to close the app completely. I have an iPhone XS.

Still can’t see balance history on iPad. Still gets confused on date for transfers when local time is across the idl.

I don’t know what is going on but this app is getting worse day by day time to scrap your IT department and app and start over this is a disaster. With every update you have literally made the app less and less accurate and useful. iOS 12.1.2 I’m starting to think it’s Credit Union Wide, can’t even get a two in the phone as of today and accounts are completely hosed. Time to get your heads out of your backsides even the worst banks out there have accurate real time apps and account info, when you can’t get correct info for a week or more via phone or app you are failing!

Please add back swipe in the next update Everything else is perfect 🙌🏾

I used to think this was a great app. The most recent update will not allow me to log in to my account without setting up a series of security questions. First, I’m not comfortable answering personal questions. Second, security questions are an outdated and flawed method of authentication. Anybody could answer these questions with stolen information. So basically I can’t use the app now because I refuse the security questions. This is BS.

The new version of this app has hidden the sign out, eliminated the running balance and has not improved on anything. Why did you mess with a perfectly good display?

There is NO running balance feature

It seems that every time the app is updating or Navy Fed does something to the app I cannot open it. It gives me a we are sorry message. This happens a lot and I cannot access my accounts. Either fix the app all at the same time or send a message stating I won’t be able to access my accounts in a few weeks.

The mobile check cashing is my favorite. I believe that this was one of the first apps that provide check deposit and easy transfer options. I always felt like first class when everyone is scattered to get off of work to make it to the bank. When they scrambled, I deposited my check right away on the NFCU app. Top notch in my book! This app has everything I need in mobile banking. Navy federal has always been current and up to date with the latest advances. I can’t wait for the next advancement NFCU will offer.

As hoped, NFCU was on the glitches from the last update, and things are back to the high level we expect and enjoy. Thanks!

with the new update, there is no way to go back to the pervious menu from checking my FICO credit score. I have to close the app completely and re-login just to get out of the FICO screen. Please look into this!

Works well, does what it’s supposed to do and accurate. You can’t blame where you bank for overdraft fees and a poor accounting of your money. If you operate that close to the edge I might suggest keeping a paper ledger so you don’t cut yourself short. As a former USAA customer, Navy Federal is HANDS DOWN superior in customer service. This app, while it has less overall features than USAA, it simple and easier to navigate. An added benefit to banking with Navy Federal is if you have a problem, whether it be with the app, a debit or credit card, or whatever... you can walk into one of their many branches and speak to a HUMAN and get your problem resolved. USAA got too big for their britches... and Navy Federal hasn’t forgotten about their customers like USAA seems to have. I should have switched years ago.

So the most recent update makes it so I can apply for a credit card more quickly but the rest of the app is still broken. Nice. 🤦🏻‍♀️

Every time I need to check my account at night there’s always issues. Other than the constant technical difficulties the app can use an update on balances. For example on the USAA app you can see what’s being taking out and right below it is the balance after each transaction. I would also like to see what’s going to the principal and what’s going to interest on all loans.

Seems like every time I need to login the app is undergoing some type of maintenance.

You’ll be lucky if the app even works...several times this year the app has been out of service, most recently for several days. WHEN it works, the mobile deposit feature is ridiculous. Nowhere in the mobile deposit function does the app warn you that you MUST write exactly “For eDeposit Only at NFCU” in the endorsement. You only find that out when you get an email telling you the deposit was declined. If you write anything else, it will decline. I’ve used other mobile apps, and none have required this. It’s silly. What’s worse, calling a human to discuss the problem doesn’t help. I was told it’s strictly an automated system, so humans are not able to override exceptions in case of a minor difference in what was written. I’d honestly give the app less than one star, if that were possible.

Fix the e-deposit so I can actually get money in my account! It freezes up!!

Since the update, I’m no longer able to deposit checks in the app. I get as far as taking the photo of the back of the check, then the screen freezes with the loading spinner there indefinitely. Nothing works after that, it’s completely frozen. I’ve tried several times now, hours between, different days, etc. There’s no branch near me and of course I already wrote “for eDeposit only” on the back anyway. I can’t get my money. It is so, SO frustrating.

App has been real buggy, won’t load when I sign in, keep saying it can’t connect to my account! I uninstalled and went back to regular login!

I used to like this app but there are too many bugs in this app. It is down for maintenance too often. You can’t see past history in web bill pay. Running balance is gone from checking/savings accounts. There are many more things also but other people have mentioned them. Please fix this app.

The recent update to the app must have missed the QA testing stage because it is riddled with bugs. Most notably, you can no longer deposit checks...which is one of the main reasons to get the app. Please fix ASAP!

The only way I can log in is to tap “log on as a different person” then type in my username and password. It used to work with Face ID. Definitely needs some work to get it operating smoothly again.

I, like many other reviewers, had difficulty with this update. I was unable to deposit checks and had the app freeze up on me. I decided to completely delete the app and reinstall. This fixed my issues with the deposit feature and allowed me to see the updates that were highlighted. It took a bit of work, but my app is working again.

After taking Frontside picture of check, the app show the checklist screen for taking Backside picture of check. However, it freezes there with the spinning blue circle. I’ve waited up to 5min and had to close app and try again multiple times. It never goes through. I have very fast internet, so this seems to be an issue with the app. Please fix as soon as possible. Thank you.

THE APP IS HACE SOME ISSUES I CANT GO BACK TO MAIN MENU WHEN I CLICK PENDING TRANSACTIONS.

App forever freezes when trying to capture the back of the check

As the saying goes if it works......

Long drive to nearest brick and mortar. This is a mean inconvenience

Logged into this app today to check the balance of my account. Although the app tells me the current balance of my checking account, the recent update took out the column of the running balance of my account and it doesn’t show me the projected balance with my scheduled payments or transfers. Instead of being able to see the information like before, I have to try and calculate in my head what the balance is...I might as well go back to keeping a checkbook and check register after this update. Fix this ASAP!

The app almost never work since the last update.

It keeps telling me that its down for service or it gives me error messages.

They’ve updated the app and now it hasn’t worked for the past week. Great job

I’d say at least every other week there are problem with me logging into the app. Now, as of late, it’s all day every day. It’s very inconvenient when I’m accustomed to depositing checks and taking care of business matters through the app. Now I guess I’ll be making more trips to the bank until they get it right.

This is going on day #3 that I haven’t been able to login to the app. This needs to be fixed ASAP!!!! Smh

Same as everyone else is saying. You need an update to fix this shoddy update

You can never depend on this app for your convenience.

Buggiest version yet! Constant “technical difficulties” message displayed. Can’t even make a payment on my credit card. I now have to call NFCU and talk to a person to get things done. How convenient...

I enjoy online banking but recently the app has been very frustrating. It crashes, sometimes does not work and it’s just ridiculous. If I could give it 0 stars I would for the recent issues it has had.

I hate to compare to USAA but I don’t remember having as much down time with them as I do now. Unable to access more than once is unacceptable, especially when ones does 100% banking online. Not to mention at holiday time! My faith in NavFed is waivering fast.

This should’ve been a 1/2 star rating. I can’t think of the last time I could log in for more than a week without having any issues.

This app has more issues than the economy

It seems it always updating and never available when you need it.

This app is always in maintenance. It seems as if I can never log into my account because they are so called “fixing”.

Repeatedly has technical issues when trying to access my account transactions.

NFCU, please return to previous highest version 5 app. Beta test this app in a controlled test group, not on real customers! Did some software developer let their kids make changes to this app?

The application seems to work at random times. It force closes and always never allow me to log in.

Why even have an app if it’s never going to work. Love this bank, but the app is trash.

I’ve had this app for years and it used to work perfectly! Sometime this year they did a huge cosmetic makeover, and while it’s aesthetically pleasing it seems to have killed the app. It bugs out like no tomorrow, crashes while I’m transferring money, and oftentimes it won’t even let me log into my account. This app was how I did most of my banking, and now it just irritates me.

New update NOT doing a good job on iPhone XS. This is very inconvenient PLEASE fix it asap.

I’m honestly not impressed with your app. I’ve been banking with you since 2012 and I’ve had this app for at least 5 years and half the time I try to log on and view my account, it doesn’t work. It either can’t connect to your servers or can’t access my account so I never know if I’m broke or not. I mean, I don’t even like looking at my account because it makes me sad, but it would be nice to be able to check.

Usually love this app but ever since the last few updates I’m having more and more issues. The app wouldn’t let me log in on a very rare occasion before, but now it’s about half the time I’m not able to log in to my accounts. Very frustrated as the app is supposed to provide ease in my banking. Makes it difficult and inconvenient to make transfers and pay bills. The app was fine before, why so many changes? Please fix immediately.

The app is constantly done for some insane maintenance repairs or it reads that unable to login using face recognition or password. Please KILL THE BUGS!!!

Not sure what happened with this latest version, but it seems unavailable more often than not. The last time this happened, NFCU was quick to fix it, so I’m hopeful that will happen this time as well.

Updated app and i have been Trying to make a payment to the credit card and it keeps saying unable to connect to my accounts. Please fix this! I always use my card and turn right around to pay it off. It’s giving me anxiety not being able to make my payment 😠

Always freezes up and says cannot connect to your accounts right now

Used to work perfectly but since the update I can’t deposit any checks and once you write it’s for e-deposit they won’t accept it at the bank. Wish I could go back to the old app.

The app has been consistently down since at least Wednesday (maybe longer, it’s Friday today). I deposited a check in bank on Wednesday afternoon and they said their whole system was down. Might be a result of that but why has it not been fixed sooner or why is this not a priority? I know we should be responsible and keep track of our money elsewhere but most people rely on the app. It’s even been difficult to see my accounts online. Needs to be fixed ASAP.

Can’t make payments or transfers. Keeps saying technical difficulties every time I go to a new page, or can’t process at this time, I need to call. Please fix!!

This app is down more than it is up and working. So most of the time you can’t even check your accounts

This app ain’t ready for the new iPhones. Get it fixed.

The app was working good until the latest update. Now it logs me out completely and the screen goes white once all my info is put in and I can not access anything at all.

They have been having some massive issues with being able to connect and log in to your account. The app has been down the majority of the week. I thought they had it fixed yesterday, however it’s back down again today.

Great app when you can actually access it

What’s the point of mobile banking if you can’t use it. Down for 3 days with no update unacceptable is this day in age

This app is constantly having issues... it’s always down and I’m currently unable to make a payment on my credit card. Just extremely annoying.

Ever since the update/new app, the app has been worthless. It always says experiencing difficulties and then you have to go though all kinds of steps to finally get logged on only to be kicked out a short time later. If you log on from desk top style everything is fine so it’s definitely an app problem. If you do not get this fixed soon I’m sure you will lose members as with this day and age everything is app/mobile driven. Please someone from NFCU read these and get your members mobile again!

Haven’t been able to log in for few days. Please fix it! It’s getting old already.

And it wouldn’t let me a transfer. Please fix.

Go back to Build Version 5 and ask for your (our!!!) money back for this new version 6! It figures it was only a matter of time before Navy Federal changed the amazing App that has worked so well for the last 5yrs to some piece of junk that crashes and is less user friendly. The former version was phenomenal, buttons and fields were highlighted by accented colors and icons, everything was in a logical place and the GUI was easy to fit on the screen and interpret; but now the display is white-washed and boring and seems unplanned for an iPhone 6S screen size. Menus have changed, it won't accept my PIN code anymore, and general user interface looks like a night-school college intern created it. PLEASE revert back to the prior version with a more professional interface and K.I.S.S. WHY WHY WHY do companies consistently spend thousands/millions of dollars on changing app versions that the public is happy and stable with. Stop listening to software companies who say they can improve your product. I used to LOVE my NFCU app because it was one of the last banking apps that was easy and pleasing to use. Now, it hurts my eyes, debuts and credits blend together, items are bolded when they shouldn't be, sizes are askew (and yes I've already changed the Text Size option you added), and it cycles for about 1-2sec on every click like it is actively pinging a stupid cloud server (whereas before clicks were immediate....as an iPhone App should be!!!!)

I dont know whats going on but it wont even let me in even when i type in my passcode like what the hell is going on i cant see how much money i have in my bank account which is sad. Something needs to be done and fixed ASAP!

My app hasn’t worked for days, the only response I’m getting is we are working on it.

The new app has the basic components of the last app but it everyone I receive money from either my sites to deposit or some other source. It never shows me how much money I recieved in the app. It only shows me how much is being debited out of the account. I summary, I can see how much money is going out of the account but I keep having to call customer service to see how much money is coming into my account

In regards to the app not working on 13 December 2018, Navy Federal was just trying to ensure security for our members. There was no breach and therefore we are all safe to due to Navy Federal’s constant monitoring. We were only down for a couple of hours and now we are all back up and running with our money in our accounts. Be grateful and stop giving this app bad reviews. If you’re dissatisfied then leave Navy Federal and go to another bank or credit union. But, I promise you, you will be back. Navy Federal is the largest credit union in the world and its benefits are unmatched. You’re welcome.

Doesn’t work half the time

For the first I'm writing about how bad an app is. After most recent update the will freeze when I'm trying to look at statements. I tried and edeposit 4 TIMES. First time tried to open and had "maintainance issue try again". Crash. Got to take same screen got front check picture done. Crash. Got it opened and got both picture and message "let's se if good". Spinning wheel of death. Crash. Last time got front picture done. Crash. No one better have got awards time off promotion from this. Awful. Awful. Awful. Thanks.

So far, it’s been inaccessible for the last 3 days. It’s frustrating not to have quick access to check your account.

My 8+ iPhone the app stopped working I don’t know why updated the new version and everything

The past two days I haven’t been able to log in. Usually this is a wonderful app. But not now.

I’m tired of having the app not work. Tech team has one job to do!

I rely on this app to do my banking. It use to quick and convenient. Then I couldn’t make credit card payments through it. Now I can’t even sign in. I just spend 30 minutes on the hotline number making payments typing in numbers and amounts. It use to take me 30 seconds.

Im leaving NFCU if you don’t fix this p.o.s app!

I very much appreciate the layout of the app, but lately we can’t log into it. It keeps saying that they’re working diligent to fix some internal maintenance stuff. Until, I’m frustrated that I can’t get to my funds.

I'm unable to use the app at all now. It won't log in; immediately tells me there's a problem. No kidding! Crashes all the time just trying to get phone numbers to see if there's a tech support number for the app...there isn't, BTW. Please roll back the previous version! I'm using a iphone Xs with the latest updates.

I constantly get the we’re sorry message when i need the app to work the most it’s not my connection it’s an issue with the app

It says the service is currently unavailable. I was able to login several days ago, but i havent been able to login the past few days.

Since the recent update I have not been able to log into my account. It will exit out every time I try. Please fix this.

Terrible update. They took away what was easy & detailed

I can’t open the application since it’s been updated. Sometimes it redirects me to a screen that says they are working on fixes. Sometimes it just closes and flashes back to my phone’s screen. I agree with the reviews that say roll this one back. I can’t even access my accounts.

Since the update I cannot sign in. Used to love this app.

This app has been broke for 15 hours as a software developer and customer this is not acceptable.

Since the updates the app never opens. Anytime I try to login it says oops we are having a problem connecting your accounts. I have used navy federal and the app for several years and have never had this many issues. Get it together good gravy. It’s Christmas time people want to check there accounts or transfer money and the app is forever crashing.

The app never works.. always is troubleshooting.. I have iPhone X

I loved this app before the last update. I can’t even access my account now with so many bugs.

I haven’t been able to log into the app in three days and I’m continuously told my Touch ID doesn’t work.

This app use to work great now it doesn’t even open up. Just been having bad issues with NFCU

Why does this keep crashing and saying Under Maintenance?! Couldn't even use the app in the last 2-3days smh. I’ve uninstalled and reinstalled 3 times now. It still keeps crashing.

This App has been mediocre at best, goes down often just like today App has been down for 36hrs. Gets sketchy at best Thursday’s through Mondays not very accurate. Does not do much as far as syncing real time. My other bank accounts are all pretty much live and on the mark 7 days a week. Also has a strange bug that will show my direct deposit for my payroll two days before and within 24hours of going into account it vanishes. Definitely needs tweaking and a better performance leaves a lot to be desired.

App either crashes or displays “We’re sorry, we’re unable to connect to your accounts.” Been like this for 48 hours.

My app is totally not working for the last two days ! I love the app at first but it’s not working properly.

Whenever I have to do something important like pay a bill the app almost always crashes on me. Fix it please

Ever since i downloaded the newest SWV for the app it hasnt let me log on at all and for days it has been giving me the “sorry. We cannot connect to your account.” Msg cards still work just not sure of balances and can move money around atm

This app serves no purpose especially when in an emergency. It is suppose to be easily accessible at anytime and anywhere but it is not because they’re always doing an app maintenance that goes on for days. For instance, yesterday while I was on the road I had to make an emergency transfer but guess what the app was down and we are now on day 2 and the problem still haven’t been fixed. Please fix this issue ASAP..

Can you please fix the app I have checks I have already marked the back and the app has been down for the past two days.

Since the update I have not been able to see my accounts!

I’ve have been using this online app for many years now, but 2 days ago I could not log in with the app. I keep getting error message, but I’m able to login in using the Internet... what?! Tried to contact app service through the app it prompted me for my name, date of birth & social security number.... really?! I deleted the app and gonna try again. Hope it work this time.

It’s constantly unable to access my account.

Fix y’all sh*t you stupid f#%ks!

I keep trying to log in but it says the site is down.

This app would be nice if it was not down all the time. When it goes down it takes the IT team up to 48 hours to resolve the issue. It’s ridiculous.

I’ve been trying to log in NFCU but the app has been crashing for at least two days now. This is app is supposed to be convenient but right now it’s been acting as an inconvenience. It won’t even connect to my accounts? Seriously? Fix it soon.

The app keeps on crashing

I have tried to restart my phone download and re upload the app and still will not let me log into my account

This is the third time this month there has been an issue with the app. It started yesterday where I couldn’t access my app and it still is under maintenance. I’ve deleted and reloaded the app but still the same. Ridiculous!

Your app has been very difficult to deal with lately. Seems to be down a lot here since the last update.

Sweet Jesus this app and site crash a lot. Get it together. It’s pretty obvious people will check and need access to accounts the day before, of and after paydays. Every single month it crashes. I’ve had the app for years and this is a constant issue. Either they don’t care or they aren’t equipped enough to fix the issue. I’d be ashamed if my customers felt I was one of those. Stupid or uncaring.

It’s been 3 days since I’ve been able to check my accounts. App states it’s working “diligently to reconnect me to my accounts.” BS

For the past week there has been at least three times I have been unable to check my account so to an error and a message saying “we’re sorry we are unable to connect to your accounts due to an error and we are currently working on it.” I also have tried to just launch this app and it just crashes right away. This app used to work so well now it’s trash. Please fix it.

It’s been going down a lot lately

Based upon other’s reviews, I will not “upgrade” until those issues, e.g. running balances, are addressed.

This App is not working on 12/13/18. Please fix quickly.

For three days now, I have NOT been able to log in - either through the website or app. Very disappointed since the app was working so fluidly before. Please get it working. I know I’m not the only one who uses it frequently.

Crashes way too much for my liking. Other then that it’s ok.

It’s been about a week and every time I attempt to sign in, I get the error unable to connect your account. I’ve uninstalled 3 times and ensured I had the latest version. Nothing worked.

I hate the app! Always a problem. Technical difficulties. Is telling me it can’t log me in why!? This is the 4 time I deleted and downloaded it again! I don’t think I will download it again. I have other bank apps like discover and Bank of America and never have aproblem with them. I love NFCU but I HATE this app!

Tried resetting phone and uninstalled app. Still cant sign in. 12DEC2018

Why have a mobile banking app if it literally is never going to work? Every time I try to log in it doesn’t let me or its down for maintenance. The online page is just as bad. How am I supposed to pay my bills and use my account if I can’t even see how much money I have or access it?

Constantly crashing. Constantly getting “temporarily unavailable we are working to resolve it” I bank with more than just navy federal and these issues just don’t happen with the other banks. Maybe navy fed isn’t the bank to have anymore. In a technological world you can’t have an app that’s never working. It’s currently been down for 24 hours. That’s insane and not acceptable.

This app crashes the majority of the time and never works!! You can’t access anything, without it having an error nor can you even sign in. I always have to force close it, delete it, and then reinstall it.. and still that doesn’t fix the problem. It just has a lot of bugs that need to definitely be taken care of.

This is ridiculous. It seems in the last few weeks the app/ all online access to accounts has been down for maintenance. What are we doing about this Navy Fed. There a lot of your members that rely on the online access because we are not close to branches. When is the expected time that the website/app will be back up? Switched to Navy Fed because of the reliability but it seems like I might’ve made the wrong switch.

This app used to work pretty good for the most part. Over the last day or so, it won’t even launch. It seems to be completely broken as it is unusable.

During the past two months I've received a message that I cannot log onto app due to technical difficulties. It's been like that for over 24 hours now. This problem is more frequent tham it has ever been before. IF I can log on, then app is easy to navigate.

I love the design of the app and the intention of it being convenient, but it seems that lately every time I go to check my account...the app is down for scheduled maintenance. I can understand once every few weeks, but this has happened several times every week which seems ridiculous. Pretty frustrating when I need to check my account and I can’t even get the app too work half of the time. 👎🏼

These Kind Of Apps Should Not Stop Working For Long Periods Of Time! We Obviously Need Them!

Getting a lot of access issues lately.

The updated app crashed on me several times, and now when I load the app, it won’t let me log and and keeps saying “they’re trying to fix the issue”

It is frustrating to me that the app will crash out of nowhere and It will say “sorry were working diligently to fix it”. And it will stay that way for hours or days. This kind of app is too important in people’s day to day lives for it to just be crashing like that

I can’t count how many times I’ve tried to sign into the app and gotten the message “We’re unable to connect to your account at this time.” There have been times where I’ve desperately needed to make a quick transfer either for myself or someone else and could not access the app. That is absurd. I’ve been dealing with this for years now. On multiple devices.

Since the new update the app won’t allow me to sign in and I cannot check my accounts

App was down last Fri, conveniently when I needed to deposit my paycheck.... And now it's down again when I need to deposit my paycheck. I've been trying to log on since 8pm last night and it's closing in on 5am now. It is the best feature of the app, but it doesn't work all of a sudden. The last updates are really ruining the app

The app itself makes it really easy to access basic account features and information - whenever it’s not down. This app is frequently under maintenance more than a banking app should. It’s proven to be very inconvenient especially as the holidays are coming up. Hope this issue gets fixed soon.

App is great, love banking with Navy Fed and have for over a year now. Over last two days app has crashed and made it unable to see my balance on the road. When fixed, easily 5* app.

We’ve been customers for almost 3 years now. Never had a problem , absolutely love NF customer service. But this new update on the app is ridiculous. I haven’t been able to log into my account for 2 days .

When the app works its ok, but I would say about 25% of the time it just crashes and says they are working diligently “ to fix it.

Usually the app is good. The update was good.... but lately half the time of I try to check my balance the app is down...

Fix the app I cannot sign in. Some of us do our banking from our phone and depend on it 100% especially when you are in a deployed location this is unacceptable.

Every payday the app goes down and it’s frustrating. It will be more helpful if it didn’t go down and stay up 24/7.

It’s constantly crashing and it’s makes it hard to check my account sometimes

App is down quite often. Very frustrating.

The app worked perfectly until recently. Everytime I try to log in, I get an "experiencing technical difficulties." More often that not I have to just use my web browser to check my accounts. There's no need to fix what isn't broken. Stop making useless updates.

It’s been like that for days! This app has gone downhill. Felt like they fixed 1 thing but broke 2. Very frustrating. I have to rely and switch to my other bank because of this.

This app gets worse every time you update it and less user friendly! The changes that you’ve made... like the widgets at the bottom is the worst. It used to be the best app ever. Now it’s always down and you can’t access it. Just leave the app alone please

The app is wonderful, when it works. WHEN it works.

This app used to be really sturdy. Now every time I try to log in it says we are working to fix the problem. This happens maybe 3 or 4 times a week. Maybe they’ll have folks working on it 24/7 in the near future.

I don’t get how is a banking app always down. It’s a weekly thing also the app is far from accurate at time.

Let me start off by saying, above all it’s a great app for a mobile bank app; for its set options your able to utilize without going to the actual bank, but I’m not making this review about the app itself. One aspect that I hate the most is the maintenance issues they have with this app, this app can be functioning great and all of a sudden its down for technical problems right after it was working fine. Nevertheless, coincidentally it happens when I’m about to utilize it for its use too, right after it was running properly. This trash is annoying as hell, but I guess it requires patience as well.

Says cannot log in at this time (it has been more than 24 hours). It says you are working diligently to fix it what happened?

I very rarely write reviews but This app worked amazing until the last update. Cut and dry and to point. Now it seems like there is was too much going on. Also, I seem to get “cannot connect to accounts” or something of that nature quite often, then I proceed to log on, online safari and it’s just fine. Please fix.

Honestly was and amazing app for banking. Now I can’t ever login to check my bank statement always has a problem “loading my info” just about to give up on the app.

This app is a pain. It’s constantly down for hours upon hours at a time. There’s no excuse for the amount of times this app isn’t working every month.

As of 12/11/2018, the app no longer works.

It’s hard to check your accounts and do anything with this bank since the Application is always down. If the company was smart, it would go with a different software company to make its app.

I have been unable to use the application on my fully updated iPhone seven for days now. It will not sign in. This is my only method in many cases to check my account as I am in the Middle East working.

Went to go check my account and for 5 straight hours the app has been down for repairs...the bank is great this app is garbage.. Cmon Navy Fed.... Get it Together please!

Y’all need to stop having these “technical difficulties “ almost every day!

I love Navy Federal as a bank, but hate their app. It’s constantly crashing and not letting me login. Over the last week it has crashed 5 times and has not been working for almost 24 hours now. I’ve deleted and reinstalled the app thinking it was on me for not working, but nope! Fix the app!

I love Navy Federal - extremely loyal to them. All their services are great and customer services is amazing. I have much more disappointment in their ap. When the ap is up and running, it’s the best dang ap around. But it seems to me it either goes down ALOT, updates, or crashes a lot, or is not available. I get the we are working hard to restore, type message more then I think it should. That being said, and however annoying that is, it doesn’t change a thing about how I feel about Navy Federal. Just kind of disappointed in their ap down time.

The app is down too much. It’s extremely annoying and a major setback when you really need access to your account

This app used to be one of the greatest apps I’ve ever used. Never had issues with it and never dreamed there would be any. Ever since these past few updates there will be whole days where I can’t access my account or even check the account. Please fix and go back to the original.

App always crashes and I can’t login

App is always crashing or says unable to log in!!!

Alwayssssss down for maintenance

Not good. Crashes way to much estimate especially lately.

App is always down on pay night/day. And if you’re lucky, it won’t work on a random day when you need to check your statements.

I spoke on the phone with a representative named Steven and he is truly the nicest person I’ve ever spoken to when calling any customer service number he’s very quick and attentive. He made sure to resolve my issues and transferred me to another nice rep named Kylie for a different matter, they both are great workers and deserved recognition for being a positive voice of Navy Federal.

Why in the world does the app never work anymore used to be fine but now I can never log in.

This app was going so great and now It crash every week

Hello the app will no longer allow me to log in. Could you please assist me?

There have been numerous times where the app has crashed

Running into an issue where Face ID will loop in the app about 3 or 4 times. This occurs when I have to hit Log In, when occasionally Face ID doesn’t auto load. It then reads me about 3 to 4 times before saying it can’t log me in. Other than that great app.

The new update last week is buggy. Can’t even make a mobile deposit now- bad time to have an emergency and your app doesn’t even work. If it’s not broke don’t fix it!

Why not update the app we had instead of trying to create what looks like a new app. Why? Because the new person in charge wanted to change EVERYTHING around? But when we ask for a simple calculator to be added that part must be to hard

Why is the app always needing maintenance?

ATM Location search no longer works? I can’t access the location search unless I log out? Then it doesn’t work? You’d think one of the most critical features of a mobile app would be to find a local cash machine....

I love the app but it refuses to load and it crashes when I’m trying to sign to my account.

The newest revision changed the deposit screen. Now you cannot auto capture the check and you cannot review the picture after it is captured. The only choice is to retake the picture not review. Sometimes if it is not broken don’t fix it.

This app is continuously updating but nothing changes. The app needs to start showing the following: 1. When money is being withdrawn or deposited into the account a NAME/VENDOR needs to be visible while pending. The name doesn’t appear until the transaction has been completed. If there were ever fraud they would get the money because no name is given until it’s too late. 2. Written checks need to be visible when selected in the account transaction. Previous banks I belonged to gave you a view of the written Check. 3. Shared accounts MUST be able to see all schedule withdrawals!! My husband and I share our checking account and We can’t see what each other’s scheduled payments are. He doesn’t know when I have money going out and I can’t see what he has going out. We almost over drafted because of this reason!!! Get your app up to par with other banks.

This app is far worse than the previous one. Many features do not work. Really reflects on NFCU’s ability to keep our records and accounts straight.

best app i’ve ever used for banking! so simple and yet it has most you need !

The app crashes multiple times a week, not worth it.

App not accepting photos for mobile deposit even though Dave Lachapelle himself could not have taken better photos of these checks

Have used the app for years and love it! Enjoy all the updates lately. Let’s me know they are trying to stay current and have my safety in mind. Recommendation I have is maybe being able to add my own events within the scheduled calendar. I see my future autopay bills but would be nice to add other bills that are not auto drafted or even paydays that are not military related. Just some thoughts. Keep up the great work!!!

This version will not allow me to make a mobile deposit....goes so far to take the pictures but then never goes to the confirmation stage. Older version was perfect. They always say “don’t mess with perfection.” Hope you get the bugs out on this one!

I like the step by step and streamline deposit changes, but a very serious bug causes the deposit process to hang about every other check. Usually happens right after you capture a picture of a check. UI progress indicator just spins forever. Have to kill app, restart the deposit and pray. :( please fix it so I can deposit checks again!

Every since you changed the app around , it’s always “down” I hardly ever can log in without it closing out on me. It’s not convenient or efficient at all.

Interface is more confusing and worst of all I cannot make online deposits now. The app locks up halfway through the deposit process.

The only thing that is missing is the Apple Watch app! Please make one soon!

Just updated to 6.1 and very surprised that there was no acknowledgement of the overwhelmingly negative feedback the app has received since the major rework. How low does your ratings have to go before you listen to the consumer and react? The search function in the account section is useless as most people do not know the vernacular that NFCU uses to identify specific types of transaction. Bring back a pull down menu of all possible types and let me go through each one of them! Your app used to be intuitive... it now is a guessing game! One has to search where to sign out!

I have loved NFCU and have been a member for over 35 years. When I retired, I continued to use NFCU as my only banking because I could use it online. I am now unable to deposit online and will have to switch banks until this app gets fixed.

Ever sense this new update, logging on has become a giant chore. There is information displayed that muddies the screen up and makes it convoluted. If it pleases the crown, can we get an app that’s not a mess and constantly offline? My nearest branch is 2 hours away and I’m not a huge fan of driving that far to deposit checks.

I don't know what happened, but every update recently has made this once great app less useable. Now on top of scheduled transactions, etc. being hidden, the scrolling feels like molasses. How do you mess that up?

I don’t like how there is a period of time where scheduled transactions drop off the list and may take several days to show as processed. All transactions should be on one list or the other. This has been around for awhile and is very annoying. Scheduled transactions appear to only sort by Month/Day rather than Year/Month/Day. This is a recent change... Very bad. My Jan and Feb 2019 transactions display before my Dec 2018 transactions. Who writes code like this??? In the Bill Pay section bogus Payment Due dates are screwing up my scheduled payments. Unless it is an automatic bill then how do you know when it is due. Don’t assume it is the day I queue up the payment, which seems to be the default. The due date should be blank/null or default to the date I schedule the payment to be made. This popped up a few versions ago.

Wen I received my card the sticker indicated that I could activate on the app but nowhere on the app to activate. I put the card in iPhone wallet and it indicated to go to the app to confirm. Again, no confirmation capability on the app. DISAPPOINTED! Hey Navy, bring your app into the 21st century.

New update crashes and locks up while making deposits. Auto capture feature takes photo without focusing. Do not update. Absolute garbage update.

The mobile deposit feature is not working since this new update! Please help!

After getting new iPhone 8 app does not send me notifications whenever I use my debit card for any transaction. It used to on my old iPhone 6S. It’s very frustrating

I Honestly think the app is pretty good especially having it right at your fingertips being able to transfer and deposit is really nice it’s sometimes slow but besides that it’s fine!

I loved your app seven months ago and now I can’t even do my online banking fast when I need it. EVER. Please guys... stop updating.

when i go into my bill pay and click “view payment history” it says it can’t connect to my phone at this time. i am on wifi and all my other applications work. i have an iphone XS Max and iPad Air 2.

Let me start by saying I love NFCU and have been a loyal member for over 35 years. From my experiences, they do everything right from loans, mortgages and investments. The new app update however does not fit into that category. Removing the pull down menu listing the various types of transactions and replacing it with a search function, leaves one to ponder what other transactions are out there that I didn’t think to search for? I used to feel very confident in accurately balancing my debit/checking account. Now I do searches and hope for the best! Please add the menu back!

Go to Navy Fed website setting menu, and disable 2-step verification. That should help you, it worked for me. Failing that, try to remove your old phone from Apple Pay, some people are also getting blocked out because of that!

Overall a great update. Like the new look and ease of use. However I have one bone to pick and that’s THE INABILITY TO IMPUT A MEMO FOR TRANSACTIONS/TRANSFERS. It’s a feature that works well with budgeting and keeping track of things.

Please stop messing with the layout. The previous interface was so much easier to use.

I love this app, it’s very helpful for my online banking needs. My only suggestion is adding a face ID login option for iPhone X users!

Not Working well for The new iPhone Cs Max

We should be able to add future transactions to help balance our accounts. USAA has this feature in its app and it helps me budget out my month A LOT! Navy Federal should look into adding this feature to its app and website.

Their mobile deposit never works. I’ve been trying to deposit a check several times; however, it always goes decline.

You really messed up an excellent app with the update. Be objective enough to revisit the decision. The running balance being gone was not a good decision.

Just got a brand new iPhone XR and the app downloads fine but won't let me enter my log in info at all. Super frustrating

I just got the new iPhone and it won’t sign me into the app. I put in my info and then doesn’t do anything.

It was such a great app and now not so much.. hard to navigate, info not there, visually unappealing Please go back to previous format

Terrible design. Horrible split screens. Makes it very difficult to see all transactions

Terrible split screens when accessing accounts. It makes it unable to see entire screens

Every time I try to log into my account it loads like it works then goes back to the same screen. If I type it in again it deems the same thing. I’ve had this problem on both iPads I’m trying to use this app on. Please fix soon. Will re rate if issue is fixed.

Can't login... What's the point if the app won't work? It brings me to the login screen, I put in my info, it cycles then it goes back to the login screen. It doesn't say anything is wrong it just won't go past that screen. I've restarted my phone. I've deleted and re-downloaded the app, still doesn't work. My info works on the website but that's inconvenient and I can't do everything I need to on there.

It would be nice if we could see an image of the cleared check.

It worked perfectly for my iPhone 7plus but once i tried signing into the app on my new phone it doesn’t let me sign in at all, for now I’m using safari for my account

Has too many technical issues please correct this ASAP

I used to love this app. But recently I have not been able to log in, I type in my information and it just stays on the same screen.

The version 6.0 update that removes the running account balance takes away the functionality that has been a very useful component of the app since inception. Please consider adding back the ability to see running account balance in the next software update. UPDATE 24 OCT 2018. Please fire the developer/s that created version 6.0 6.01 and 6.02. Strongly consider abandoning the version 6 app and revert back to the previous version that worked and members were happy with! From a 28 year member. NEGATIVE FIVE STARS! Version 6.xx is a heap of garbage. If you have a 5.xx version don't download the new version. If you don't have the app, save yourself a headache and just use the web portal. Hopefully they won't eff that up!

In the old app I was able to view details on my joint accounts. I could see the statements and I could see all account information. Now that is gone unless I am the primary member. As the joint owner in an account, I cannot see who is the primary or the statements. This is very sad when you have more than one child who has savings, checking and money market accounts. It makes it impossible to manage without breaking out old paper statements. :-(((

I completely agree with the recent previous comments by the software engineer. NFCU just made changes to what was a consumer friendly, well designed app that offer no new positive changes for the consumer. This new design is frustrating, confusing and not visually easy to navigate. If I could rate with negative “stars”, I would. I am retirement age with little computer background but I can muddle through, on the other hand my father would never be able to understand this new app or easily adapt to it. A big change with a system that has become familiar is already difficult, much less changes that are more complicated and seemingly unnecessary. App designers need to take age and customer friendly navigation into serious consideration. Again the recent review offered by a software engineer addresses this much better than I can.

I was very disappointed in your last update. As numerous other reviewers have noted, the running balance column has been eliminated from view. It was replaced with BLANK SPACE on the left side of the screen. The previous version was much better and should be reinstated immediately! Your suggestion to highlight a specific transaction to see the running balance is useless if you can’t see the running balance on the entire account. That is the feature I use to balance my accounts. I called the main number of NFCU to complain about this and their answer was to log in to the actual website to see the running balance, so that is what I do now. The new menus at the bottom of the screen have too many steps just to log out. The app is now nearly useless to me. The previous version was very well designed and easy to use. I hope you will listen to all the users and restore the app to the previous version ASAP. Thank you!

It’s been 5hrs that you guys a supposed to be fixing the app! This is ridiculous!

App is better to navigate with prior to the update. I agree that it became a strain on the smaller screen after the update. The sooner that the app can go back to the previous or at least similar to it the better.

App worked perfectly on iPhone X, I just recently purchased IPhone XS Max and now it wont allow me to sign into the app at all! I says singing in then goes back to sign in page over and over. Please fix

For some reason I can only access the app using WiFi it’s pretty inconvenient if I need to transfer money

After iOS 12.1 I no longer get notifications on my card usage. I used to and now only get Apple Pay notifications. Sent 20 min on the phone with Navy Fed to no avail. Everything is set up right. Even uninstalled and reinstalled. Still no notifications. Please fix this.

After the last update I’m unable to see any transactions for my credit card. App was awesome prior to the last update.

I can’t log in to the app.

I would have given this app five stars... BEFORE I upgraded to an iPhone XS Max. When I had my iPhone 6s, this app was amazing. It feels like the app no longer supports the newer devices as it will allow me to sign into the safari version, but not the app. It is a huge inconvenience as the app is needed for Apple Pay, which I can no longer use as the app will not let me sign in. Once the app allows me to sign in, I will give a higher rating and a better review.

Ive redownloaded the app almost 10 times now try to use the app. But still doesn’s work for my phone. I’ve tried at NFCU site with my id and pw, and it works fine. Please help.

The app not working , won’t let me sign in

Whoever changed this app ruined it. Confusing. No search. Seriously. Come on NFCU. From screwing up mortgage applications to a basically useless app. Fix it clowns or my money is going elsewhere.

His app is just a snapshot without Tallies. Really 5 steps backwards with user friendliness. Terrible

I just upgraded my phone to an xr, and I haven’t been able to login since. It just keeps showing the login screen. This also won’t let me set up apple pay since I can’t authorize the card.

The newest version is absolutely horrible, childish looking, not user friendly and clumsy.... I’d much rather have the previous version

I don’t write reviews, but this app has issues. 1. When multiple payments are trying to be made, the app will not finish the processing of your transactions. 2. I see rewards points, but not place to shop and redeem. Where’s the connection to the shopping for reward points. 3. When your account is empty, the app will not show the difference functions. 4. The app did not show any security code. It allowed you to change codes. Good.

I have tried for days to log in but it won’t log me in no matter what.

I recently upgraded my phone to the iPhone XS Max and now when I try to log into my account it just shows the log in screen again. I have changed my password, uninstalled and re-installed the app twice. Can someone help me with this?

Can you guys give us the option to write a memo whenever we’re transferring money, that would be great Thanks. Love the App

The app runs smooth and looks great on my iPhone X, for some u known reason I’m not not getting notifications anymore from the NFCU APP. Apple tech support went through my setting on my phone to see what changed and didn’t couldn’t find the reason why I’m no longer receiving notification from the NFCU APP. Help please

Updating this after reading other reviews. The balance IS NOT ACCURATE!!! After nearly two decades as an NFCU member, and believing in the accuracy of my balance and posted transactions, I got hit with two overdraft fees when an amount that allegedly “posted” to my account had not. This is the first time this had ever happened to me, due to paying off a fairly large bill that was listed as paid before I paid other bills. I saw when reading the one-star reviews of the new update that this has happened to others. You CANNOT TRUST THE INFORMATION CONTAINED IN THE APP, including balance. In addition, the app has lost functionality. It’s now very frustrating. Tried to add a biller and it tells me it can’t find the biller and suggests I enter it manually. But it no longer has the option to enter the biller manually if it can’t find the biller. So Catch-22. Tried to enter the bill as a person instead and when I had to enter the phone number I mis-typed the first digit. The system would not let me backspace over the mis-typed first digit. Had to completely cancel everything and re-enter all the information before I could save the biller. Plus since it would only allow me to manually enter the biller as a person instead of a company, there is no field for account number.

Mobile deposit stopped working with this update!!!! I’m not near a local office and now I wait until I have several checks before making a trip to nearest branch office. The app says it cannot read the lower check (account) numbers, which is hogwash because it says the same thing about different checks and many of them are recurring checks that I’ve been depositing for years.

I purchased a new phone and the app is not allowing me to login to my account. Other than that the app is great.

I can’t log in on my iPhone XS Max. The screen goes blank when i try

This Application Never Lets Me In My Account, It Stays Forcing Me To Have To Call Their Passive Aggressive , Unprofessional, Provoking Unethical Customer Service, They Are The Worst When It Comes To Business, Professionalism, Ethics and App Development Same Thing Happened On The Online Website, Terrible App

Logging in to use the tools such as bill splitting is a nuisance. Having to click scheduled transactions to view them is as well. It’s to convoluted and not streamlined like the previous versions. There’s an old saying “if it ain’t broke, don’t fix it”. Maybe pass that on to the program manager of this disaster.

I loved the old version, I didn’t needed a computer available to view recent transactions, now the only thing I can do is check the balance in my accounts, this is why the low rating, the actual app is not useful.

I can’t login into the app every time I do it load like it’s going to got to the next page then it just shows the login again but I can’t type or push anything

This last update of the NFCU APP is terrible. I can’t review my expenses unless I scroll down. The text is so large that only one or two carges show at a time. Like a grade-school view. Would like to have an option to see a list like an adult page.

Got the new iPhone couple weeks ago and the app doesn’t work for this iPhone yet. Still waiting for this iPhone update

For the last three weeks I haven’t been able to log into the app. It’ll load and act as if it’s about to take me to my home screen then it deletes my credentials and makes me log back in again but never logs me in. So I have to always access it from the web browser which is super frustrating because you can’t replace a lost card on the web browser which inconveniences me because I’m at work and now have to be on the phone with customer service for 20 minutes to do something I could’ve done on the app in 1 minute. I have deleted and reinstalled the app and it’s still doing it. I just thought eventually it would get fixed. But it still hasn’t been fixed.

I’m not sure why but there is no longer an option to view the financial calendar showing when we will get paid? It was such a useful option because active duty get the early pay and we always use it to see when our pay check will come. If you still have it do you mind explaining how to utilize it because I can’t find it at all.

The app seems to be down a lot. You can’t raise your card limits because you need to have a real signature saying you want it raised, and us to be faxed in. Talk about a inconvenience to say the least. You can go on USAA, change your atm withdrawals and raise your card limits for credit along with debit usage. Seems they have it correct navy fed. Oh you also said I can drive to the bank and do the signature. Well what’s the darn point then right!!! Also your deposit amounts on the app is terrible. You definitely need to raise that amount as well. Otherwise than that the app is great, but with all these issues why even bank with you? Just take my money to a local credit union, and call it a day!!

I prefer the previous version BEFORE this update. Very awkward design and functionality is just not smooth at all. PLEASE CHANGE BACK TO PREVIOUS VERSION!!!

I can do “SHOW MORE DETAILS” and see the account name for checking accounts but can no longer find account name for savings accounts. I am co-signer on 8 different accounts, and can’t tell which person’s account I’m viewing or transferring money to/from. “SHOW DETAILS” only gives account number and no name associated with it. Not good when one has many accounts to manage.

Before I had sign-in issues this week this app has been very reliable and easily one of my favorites because of the user friendliness and the fact that it just makes it easier to do things with your bank without having to go on your browser or go to the bank in person. Although recently I’ve been having a sign-in issue where I’ll enter my passcode that I set or my username and password and I’ll hit the sign in button and it just won’t even do anything it won’t load to the next screen, it will just sit there like I didn’t hit the sign in button. Other than that one issue that I would like to have resolved, this app has been flawless for myself, and my father who is a prior Navy submariner.