First Horizon Mobile Banking App Reviews

I am out of state and can not get my them to unlock my Mobil account. If you do not want to get stuck out of town and locked out of account. I would suggest moving bank accounts. I will continue to publicize this. And speak to better business bureau. I would not recommend first Tennessee bank to anyone.

I have used other apps, and this is the WORST for mobile deposits. The app doesn’t take the pic for you, and rather than manually verifying a check the can’t read, they decline the deposit. Fix this, and the app would be much better.

Getting a error message every time I try logging on the app. I tapped retry and it doesn’t do anything. What’s going on with this app?

I have lots of trouble logging in. Now that I I’ve upgraded my phone it’s even worse. The face log in doesn’t work

why would anyone create an app as bad as this thing? Slow, crashes, constantly disables fingerprint ID for no reason. I understand it resetting itself whenever I update my IOS, but why all the other times? It seems like they really don’t trust Touch ID. First app I’ve had that makes me think about changing banks. UPDATE: finally they listened! Fingerprint login works. Thank you.

Interesting how FTB has yet to acknowledge me yet others are given a response... Last year, FTB said in the version notes that Zelle would be introduced “later this year.” Its 2019 and still no Zelle, and once again saying “later this year”(although now they don’t even say anything about it coming!) FTB is behind in technology. My credit union has Zelle but FTB can’t get it together? The app is broken and FTB does not follow up on their word nor give any update. Don’t trust this bank!

I had an iPhone 6s and the Touch ID would work for a week to 2 weeks and quit consistently. I upgraded this week to an iPhone X and was thrilled that this problem would go away. Well it just never worked to begin with on this phone and it where it shows you can touch it to login, it doesn’t even recognize my touch at all. This is such poor software. I have never had an app fail so badly on a security feature that has become so standard for almost all mobile phone technology. I hope this is fixed ASAP.

The app originally worked fine but Touch ID and quick glance don’t work anymore. It says i have quick glance enabled in settings but every time try to use it, it tells me i don’t have it enabled. My fingerprint doesn’t even show up anymore and it doesn’t give me the option to put a new one back in. I even tried deleting the app multiple times. Considering taking my banking elsewhere due to the repetitive inconveniences the bank doesn’t seem to care about.

This app gets very frustrating. The “Touch ID” rarely works. I have to completely delete the app and download it again for it to work again for a few days. No other apps I have do that. They remember my fingerprint and log me right in. The “quick glance” is never an updated amount either. Again, very very frustrating. I like having First Tennessee as my bank, don’t get me wrong, but their app is one of the worst I’ve ever had.

This app is terrible! It never works. Checking your money should be quick and painless but this app is not! Also Face ID no longer works, tells me invalid user credentials. Fix your app.

The app is easy to navigate and does what it should. I really like quick glance and that I can turn my debit card on/off on the app.

Ever since the last update, this app will no longer work with my Touch ID. It just tells me that it’s the wrong user ID and I have to manually enter my password. I use Touch ID for every app that requires a password and it works just fine for them. This needs to be fixed!

I can not get this feature to work on my iPhone.

Useless now

Had some things to do banking wise and decided to give the FTB mobile app a try, went to sign in to my account in the app, and entered my password (which I haven’t forgotten) and says account is locked call customer service. One try which was correct and it’s locked... went to FTB.com and signed right in.... apps junk

Really tired of having limitations across the board with First Tennessee Bank. If I want to do anything I have to call and ask. So secure I can’t use it most of the time. Not I am reinstalling the app to get my finger print to work... please catch up or I’m gone.

After lates update, I cannot open the app, keep giving an error with network issue. Please fix the bugs.